Sit 'n Sleep Reviews

I purchased a traditional spring mattress and box spring and had a great experience with Sit ‘n Sleep. I had a previous bed for 25 years that had a dual pillow, and the Sit ‘n Sleep didn’t, but I prefer the Sit ‘n Sleep because it’s firmer. The Sit ‘n Sleep manager was great. He was very helpful and showed me the different types of beds. He helped me narrow down to the bed that I needed. I’m very satisfied and I'd recommend him.

We prefer the new queen-size bed set we bought from Sit 'n Sleep. It's a little firmer while the other one was beginning to sag a bit. We've worked with that branch previously and have always gotten good service, so we went back to who we knew. We really weren't crawling out of a hole in the old mattress, but to a certain extent, we were. This has got a different feel and I'm a bit more refreshed now. They came, pulled the old mattress, set up the new one, and did everything they were supposed to do on time. It was a good experience. We expected a good service and a good product and we got that.

Sit n Sleep had a sale and we purchased a mattress. We had the old mattress for about four years and the one from Sit n Sleep is better so we're happy. Also, the manager who helped us was a nice guy. He was very interactive, entertaining and kind. He listened to what we wanted and didn't try to sell us something that we didn't want. He had other people that would come in and out and while he would help us and if he needed to go and help those other people, he would excuse himself and then come back to us. He would be there and not just leave us alone to tend to ourselves. I love Sit n Sleep and I would definitely recommend them to a friend.

We purchased a hybrid, king-sized bed from Sit n Sleep and it was great. The rep was wonderful and she knew everything. The bed we had prior to this cost three times more than Sit n Sleep and it was horrible. My wife gets a good night sleep now and she is happier. I also love it. My son needs a new bed and I'm going to buy another one next weekend.

I was very pleased when I visited Sit 'n Sleep, they helped me select a mattress that was perfect for me. Great, friendly and wonderful service. Best of all my Back is so much better now. I am really so surprised that with the help I got I feel so much better now. Thank you.

This was the quickest, easiest process! I purchased my mattress in store and felt that I was given open and honest information from start to finish. They even delivered my mattress within less than 24 hours after purchase! It was a great purchase that I still feel good about.

We went in for the Labor Day sale. We were sized in their machine and sampled numerous beds before buying the KING AIRELOOM and accessories. We even played around and videotaped our experience for ourselves. We love the bed, definitely worth the expense. Delivery was smooth and timely. The bad: They switched salesmen without explanation and sold us pillows ($200 each) in queen, not telling us that they did not come in king. I have purchased many beds and I would still recommend Sit 'n Sleep and their products.

It was an ok experience. Did the bed we bought cure my sleeping issues? Hell no! It's 1:15am right now and I am awake. Is any of this do to your company? That would be another HELL NO!! Buying the bed was easy and painless. I think the cost of beds are a little pricey. Really isn't as comfortable as I hoped it would be. But better then the old stiff one we did have. The installation was so fast that if you blinked you missed it. Three guys came in. Each had something in their hands and knew exactly what needed to be done. It was a well organized Symphony. Not even 5 min and they were walking out with the plastic wrap. We signed the paperwork and they were gone. Amazing!!

I read all the reviews and felt I was buying the best mattress available for the money. After sleeping on the mattress for a month now I would have to say it was not as advertised. It feels lumpy and not real comfortable, I wish I would have spent a little bit more and got something I would have liked better. My advice go to the store and buy, forget the online reviews because they can be misleading.

We bought a cushier Beautyrest and found, after one night, we needed the less cushy one that we'd liked in the first place, when testing all the beds at the store. Without issue, the salesman had the first one picked up and replaced it with the one we really wanted. It's been a couple of months now and we love it!

Came down to see Johnny for a replacement mattress, he hooked it up! But I was short some cash so I went across the street to the Casino. Placed some bets and won 3k dollars, man was I happy! Thanks for the idea Johnny and Awesome mattress as well!

David ** was very helpful to me in making a very difficult decision as to which mattress would best suit my needs. My Sealy 'Good Spirits' turned out to be a good choice. After 5 weeks of use, I found that I became more comfortable with each passing day. I would rate this a Four Star for me.

I had a pleasant experience. Service is fantastic from salesman to delivery people. Customer service personnel are very courteous and professional. I had to exchange my bed as it was defective and it was handled immediately and courteous. I enjoy my new bed and now sleep very comfortably.

After purchasing a European pillow top king size bed, we noticed about a year later the bed started to bow from the head to the feet. This made sleeping extremely difficult as our heads and feet were up like we were in tacos. We waited to call Sit n Sleep almost another two years (just procrastinating). After calling, everyone was so kind and we were allowed to return that bed and choose another. We loved how comfortable that bed was and was sorry to return it as there was not an exact replacement. The manager at Sit n Sleep assisted us in choosing a similar bed.

Anna and also delivery men were problem solvers. Other stores couldn’t help us... she was excellent. I would definitely use this store again and recommend it without reservation. Anna, the store manager was efficient and pleasant, and the delivery was prompt.

We were recommended to Sit & Sleep. Jennifer ** helped us. Service was excellent including the after purchase service. I have recommended this store to friends and family and was really impressed with the whole experience. Very impressed with the follow up service and so happy that we listened to her recommendations.

I had a cheap I-just-moved-to-a-new-town-and-I-had-to-get-something sort of bed for eight years and it was so old. We went to Sit 'n Sleep and everything was good. My bed is much better and I am definitely sleeping better. It's bigger and more comfortable. My experience was an easy process, and the bed has been great.

I really enjoyed my sales experiences with Sit 'n Sleep. When I tried to take advantage of my trial mattress exchange, I was told that only ONE exchange was allowed, even though I was not informed of that prior to my purchase. The first mattress I bought was far too firm, and then I paid extra to get another one that cost a little more, but was far too soft. One can only really find out when they sleep on the mattress for a while, because although it might feel comfortable in the store, it can change when spending 8 hours on it. The second mattress is far too soft, and I am riddled with lower back pain, but because I had exchanged my original mattress once, I was denied a second exchange.

I bought a mattress from Sit 'n Sleep and my son is enjoying it. It was exactly what we thought it was going to be. Oftentimes we don't have things that work well but having the Sit 'n Sleep mattress was an experience to not complain about.

We bought the Sit 'n Sleep mattress and the bed with the headboard. We also bought pillow slips and sheets because they were extra long and my husband is tall. We had them delivered and set up. The delivery crew was very quick. I didn’t even realize they had finished. I was in the kitchen and by the time I got my tea, they were done and walking out. That was very nice. The only thing is, the sheets need to be ironed every single day we use them. The cloth itself wasn’t good, so we don’t use it anymore. The bed itself is perfect and my husband loves it. The Sit 'n Sleep people were great too. I saw my husband talking and laughing with their sales reps. I can’t sleep in the bed, though, because I like a softer bed. But it's for my husband, not for me. He chose a hard bed because that’s what he likes to sleep in.

I purchased a mattress and a box spring from Sit ‘n Sleep. I ordered the wrong size to begin with but they were real accommodating with getting it fixed and changed. They’re really nice and supportive when I need it. The mattress is more comfortable than my old one. I have terrible sleep in general and I’m hoping the mattress will help.

Hello! We had our new mattress delivered today. We were very happy with the delivery/set up by Erik and Valencia. Our sales person was Michael ** at the Torrance store. This is our 3rd mattress purchase from your store. Just an FYI, there was a VERY long wait on the phone getting to speak with customer service on multiple occasions. I also received mis-information about how to get a warranty claim taken care of for my old mattress encasement. I spent a lot of time with calls and e-mail to that company, (pure care) from information that was given to me by your attendant, only to find out that mine was from a different company that you used years ago. Your customer service attendant had called up my old info and should have been able to see the manufacturer. Anyway, I am giving a 5 star for the order and delivery. If it wasn't for the nice service from them I probably would never shop at Sit n Sleep again!

I take care of my 92-year-old mother and I needed a bed to be in her bedroom with her. It's not dire but I was sleeping on a futon. I walked into a Sit ‘n Sleep store and the salesperson was really patient and knowledgeable. I liked the fact that everyone was very professionally dressed and they’re respectful among themselves. I didn't feel pounced upon but very well taken care of and treated very respectfully and professionally. There wasn't any need for me to shop further because they had provided me with everything I wanted to know, a decent price and they delivered on time. I've been sleeping on the bed for the past couple of months since the 4th of July and it has been great. I need a good night's sleep when I'm with my mom because I'm sort of a lifeguard for her. It's not a super fancy bed but it's super comfortable and it allows me to get sleep when I can get it. It was a good experience all around.

It was about 14 years ago after we just got married when we first purchased our most heavenly Beautyrest World Exceptional mattress at the Culver City SNS store. Given our then-superb-purchasing experience, we returned to SNS without a doubt but this time in Glendale & bought another most comfortable, luxurious Stearns & Foster mattress. And the store manager, Ali, was very professional, knowledgeable, and patient through our buying process that spanned over 2 weeks! He gave us such a great deal which we so appreciated!

I purchased a memory foam with a pillow top cushion from Sit ‘n Sleep. Not driving elsewhere, it was more convenient for me to buy it from them. The sales associate who helped me was great and very knowledgeable. He was also engaged and very helpful. Everything went great. We’ve owned our old mattress for five years and it was not as comfortable. But with Sit ‘n Sleep, I’ve been sleeping very much better. Overall, it was an easy experience with them.

Nelson and Norlon were very courteous and efficient in removing my old mattress and replacing it with a new one. They worked very quickly and carefully so as not to disturb their surroundings. They made sure I was satisfied with the placement of the matters before leaving.

Brian ** was great in showing us various mattresses and helping us to consider the one best for us. Very professional and easy to work with. We also liked the two guys who delivered the mattress and box spring. Very polite and considerate. They worked quickly but yet calmly and professionally. They sealed the good experience we had.

I purchased a name-brand king size mattress & box springs from Sit 'n Sleep. Once delivered, I discovered the weight of the actual mattress alone (not with the box springs) was 187 pounds, and I could not move it in order to meet warranty requirements of turning every few months. While the mattress was firm and comfortable, I was disappointed that I would not be able to turn it without significant help. I contacted the Manager, Allie at my local store. He was very accommodating in finding another mattress set that would be lighter and more manageable for me, while also satisfying my comfort level.

I was most pleased with the delivery experience today. The men showed up ahead of time and were courteous and professional. They set up the furniture and made sure everything was to my satisfaction before having me sign for the delivery.

Delivery team were fast and very courteous! They actually called to check if they can deliver our mattress earlier than scheduled time since they were in the area! Mattress selections were plenty so we really took our time to choose and read reviews.

Bob helped us find the perfect bed for myself and my husband. It can be overwhelming because of all the options and price points, but Bob helped us find the perfect match in our budget. The bed was delivered pretty quickly and set up fast as well.

Great experience! Nice people, good product, great prices. The mattress I needed was quickly identified with the store's analyzer. I thought I knew I needed a very firm surface and that was verified with their equipment. In addition, the delivery people were on time and very professional.

Robert ** was great to work with. He sold us a Tempurpedic bed that we later decided to exchange for another brand. My beef is with the delivery guys. When they came to exchange the beds, they picked up the Tempurpedic with dirty hands and smudged the bed, then took photos claiming we did it. They didn't photograph the bed until they stood it up.

I had the most wonderful and awesome experience with Sit and Sleep. The two professional gentlemen who advised me were the best, their mannerism was so outstanding I would have brought something even if I did not need it. Thank you so much.

My search for a good mattress finally ended when an employee of Sit 'n Sleep suggested I take a "sleep test" on the machine at their Palmdale store in order to determine what kind of mattress would best fit my need. Being burdened by an extremely sensitive body hurt, I took the test. Voile, I went with the choice of the machine, and am finally sleeping much better and not getting up feeling hurt in the morning. Never thought I'd pay so much for a mattress, but it's worth every penny. All in all, the service the sales lady extended to me was excellent, patiently and graciously taking time to satisfy a NOT-EASY customer.

In store was good, trying to get an answer online through email impossible have tried numerous times, and not one reply. Let's see if this gets an answer. The bed I bought is very good but the control is very poor, I think I'm going to have it replaced.

We ordered two beds and set of sheets and pillows. We love the store, Chad at the Fullerton store, the delivery and set up from the delivery guys. Definitely will tell friends to buy their beds from you guys! Thank you!

I have previously shopped here and was always pleased. This time I needed to replace an old electric adjustable bed frame. The salesman advised me what to purchase because my grandchildren keep misplacing the remote. It arrived on-time, was delivered by two nice men and I am completely satisfied because the remote is attached to the frame!

Had a great experience from the moment we walked in till the moment we left. I can't the guy's name that helped us but he was great. Helped us figure out which bed was best for us, and that wasn't going to break our pockets.

I have been satisfied until recently. I swapped a mattress for the same exact mattress with a different softness. I was told I had to pay the delivery charge, but upon delivery, I was charged the full price of the mattress. Still awaiting refund.

Mattress was replaced due to damage, and ergm-2000sslegs was exchanged from 8.5 inches to 5' black powder legs and it’s done by Erik **. He drilled extra holes to the master head board to fit it to bed frame which resulted in more stabilized condition. First installer only used two screws to attached the head board. Done very poorly and unprofessional way.

Our installers Eric and Valencia were wonderful and fully professional. They arrived on time, did an excellent job installing the new bed I purchased. They were neat and efficient. I could not expect more and was very pleased. I could not have asked for better service.

The delivery was on time (even a bit early). Workers were friendly, polite, and efficient. They got the job done quickly and demonstrated how the equipment worked. They removed all packing material from the device and disposed of it by taking it with them. Overall, a great experience.

We had a new mattress delivered to our home today 7/24. Erik and Valencia were simply great.. courteous, quick, but careful. If there's a 10+ rating, please give it to them. And thank you Sit and Sleep for the class A after care of your customers... hard to find these days. Lastly our salesman Michael ** is also very class A.

Bought a Split King adjustable bed with massage last weekend and it was delivered today. Great service from sales to installation. Sales man took his time with us and was very informative. Installers were right on time, worked quickly and carefully and even vacuumed for me!

The memory foam I got from Sit ‘n Sleep is really comfortable. I went to a couple of other places and I wasn't really fond of how I felt on the bed and at Sit 'n Sleep, I was able to do the little test thing and it was pretty cool. It is the best choice. Also, their representative was great. The delivery team was almost early and my parents said that the delivery was really fast. Everything's been pretty good. The mattress is great compared to my previous bed and I sleep a little better now.

We got a regular mattress from Sit 'n Sleep. We went to a store and the representative was pleasant. We had it delivered and my wife received it and she said that the people did a nice job. However, we're starting to get dents on it where we lie, which is annoying. And we've only had it like three months.

We had an older Sit 'n Sleep mattress for 8 years and we needed a new bed. And so, we purchased a new spring-type mattress from them. Their people were all professional every time I've been there. While both our old and new mattresses are fairly similar, the new one seems a bit nicer for the price. However, the older bed which was top-of-the-line seemed more comfortable than the newer one in the beginning. I went back to the store where I purchased the new mattress and mentioned that it was a little stiff. The people from the store told me that it would break in over time. Overall, Sit 'n Sleep is a great place to buy a mattress.

We’ve had Tempur-Pedic for over 10 years and we liked it when we got it but it was just getting too soft. About a month and a half ago we got the Aireloom from Sit ‘n Sleep. The new one is so much better. We went from a queen to a king and with a firm pillow top. There’s more room and I think I’m sleeping better. The pricing was top notch and the sales staff was really good and knowledgeable. Plus the guys that delivered were very quick, efficient, and set it up how I wanted it.

I was gonna buy a mattress from Costco, but they said it would take four to six weeks. Then I went to Jerome and they were overpriced, but when I went to Sit 'n Sleep, it was a good fit because of their price and the next delivery, which is a big plus. I purchased the Perfect Sleeper and it's better than the old bed that I had for three years. It has springs with the foam layer on top. The delivery worked out as expected as well.

I had a great experience with Sit 'n Sleep. I liked their service. The manager helped me a lot and I appreciate that. I bought a bed from them and I feel comfortable right now. I was feeling bad on my back with my old mattress. It was hurting me a lot and I was deciding to see if it can get it better. With the new mattress, I sleep better and I sleep more. Sometimes I don’t want to wake up. My experience was perfect. It was quick and if I get a chance to get another bed, I can get it. They got a better bed at a better price. I hope that the experience plays more in the future and helps everybody.

We purchased a Beautyrest Black Luxury Firm for over $2200 from Sit N Sleep in Costa Mesa, CA less than two years ago (this is the third mattress in 15+ years, none of which previously had issues). We submitted a request to Sit N Sleep within 5 months of purchase as the mattress began to sag on either side of the bed where we sleep (we are not large people and there is no reason for a mattress to sag in that amount of time, especially a top of the line mattress). Our initial claim was denied stating it was "within normal range", yet the mattress had sagged over 5/8" in less that 5 months.

I am happy with my new adjustable bed from Sit 'n Sleep mattress store. I see their commercials on TV, and decided to give it try. I am sleeping good as well. Jesse ** at the store in City of Commerce was very knowledgeable, helpful to me. I could recommend this mattress store to family and friends.

David ** was our consultant. His product knowledge was just amazing. We picked out a mattress we thought was right for us, but as it turned out we did not like it. David let us know that he would take care of it and we could pick out another one which we did. It was about two thousand more than the first one, but it made my wife very happy, it was a Tempur-pedic. Due to David's care and professional manner I will recommend Sit 'n Sleep to my friends. Sit n' Sleep is lucky to have such a quality person working for them. :)

Both Erik and Valencia did an amazing job delivering my mattress and helping me out. I gave the wrong address and they were very patient with me while we worked out the issue. At first they told me they wouldn't be able to deliver it that day because of the issue, but then they went out of the way to fix this and deliver my mattress. They were both quick, efficient, and extremely friendly. Please give them some sort of reward, as I would have been without a mattress for the night if not for their kindness.

I found mattresses online, went to store to see if they had something similar to compare. Was told I couldn't order the online mattresses at store. Placed order thru phone and was told I couldn't use the sale coupon because mattresses were under 699. Went to store to place order and then received call that my mattress will not be delivered because my order was different. Finally sorted the problem after I went to store. Asked if I needed to sign any paperwork, was told no everything they needed was completed. Next day I had to go back to store to sign paperwork.

I got a memory foam mattress from Sit 'n Sleep for a travel trailer. We purchased one from them prior and we loved it. This is the reason why we bought from them again. The overall experience and the delivery were good.

Purchase of trundle bed and 2 mattresses and pads - Angelica at the Norco, CA store was extremely professional and helpful. She ensured my shopping experience was excellent. I am very happy with my purchases.

Initial telephone order of mattress, box spring, frame, was somehow cancelled. Reorder mistakenly omitted box spring, so delivery did not include it. Resolving their mistake was very difficult, from constantly being told I didn't order a box spring, to the inconvenience of having to schedule another delivery. A courtesy discount was a expected but never happened.

We are returning customers after 8 years of our first visit. We are very happy with the selection made, and overall with the salesperson that help us to choose our new mattress. He help us to choose from three different mattresses we liked. Thank you and we will back again soon.

I love my bed, and I love that Kyle took the time to really talk to me about which bed would be the best for me. I've had back pain for 10 years, and he showed me the beds (and pillow height) that would put me in the best position to alleviate that. And, my back pain is so much better with my new bed. The only complaint I have is that I was supposed to receive a promotional package with pillows and sheets, and I did not receive it. I called twice and was put on hold for 20 minutes. Someone called me to ask about my experience, and I told him that the package was missing, and he said someone would call me, but it's been 2 weeks.

We ordered 2 sets of twin XL. Upon delivery one mattress has two holes dime size in the cover fabric and one box spring has tears along the edge as if someone drags it across the floor. Called in right after delivery truck left to notify and request for exchange. As of today, 6/8/17, it has been a day shy of one month since 5/9 delivery, we still not have heard anything from Sit-n-Sleep or their vendor whom they deal business.

If I was not desperate I would not have purchased it. The salesman gave us zero wiggle room and wouldn't budge on a single dollar. All other mattresses I have ever bought, I was at least able to get a couple bucks off. I guess this company does not like to help out its customers or employees.

Salesman was the best. You have great products! Thank you!! I have been sleeping so good since the purchase. The delivery went very good and the follow up from the staff is nice to have. The store had lots to choose from and salesman made us feel comfortable.

I had a good experience. The salesman was wonderful, asked my budget and gave me lots of options. Very happy so far with my new mattress. Would go there again. I originally planned to go elsewhere but even on the phone they were rude. But when I went to Sit 'n Sleep completely different. They were friendly and inviting.

I’ve had my old bed for 15 years and I bought a Beautyrest Silver spring mattress from Sit n Sleep. Their sales team was so cool, it was not I expected. The new mattress is like heaven compared to my old one. My husband has a bad back, he has sciatica and it has helped it so much. Also, I’m sleeping so much better, I love it.

I like my Sit n Sleep memory foam mattress a lot better than my previous bed. The other one was old so it was time to replace. I was only in their store one day, but their team was great. I am definitely getting a better night’s sleep now with my Sit n Sleep mattress.

Joe in the Northridge store was very helpful and attentive with us but not pushy. Found our king mattress setup and the delivery process was perfect. Erik and Valencia were right on time and had our old mattress gone and the new setup complete in no time! Polite and professional!!

We purchased a Tempur-Pedic through Sit 'n Sleep. They had a discount going on when we bought it. The rep, Robert, took care of us and helped us in buying it. It's a good mattress. Our previous bed was also a Tempur-Pedic and we had that bed for at least 10 years. Everything was fine with the delivery of our purchase. Overall, our experience with Sit 'n Sleep was excellent.

Mattress was picked up and refund was issued. Thank You.

Felipe and Alberto delivered the support it and were extremely efficient, polite and quick with delivery and installation. I was very impressed by them. They also agreed to help flip the mattress, for which I was very grateful. Thanks you for a pleasant experience.

Received our bed today and delivered by Felipe & Alberto. They were very friendly, efficient and put our bed together quickly. They were simply awesome! They also hauled our old bed away, too. Very happy with their service. Thank you!

Sit 'n Sleep has been around for 40 years here in our area and it seemed like all the policies were good. When we went to the store, the reps were great. And they literally had hundreds of beds to try. We tried eight that were in our price range and we picked the one we thought was the best. We bought a Simmons mattress and a box spring. We told them what day we wanted it delivered then it was delivered that day and everything went well. I've also recommended Sit 'n Sleep to a few people. They were having a really big sale when we made our purchase so we told four different people that were here the night we got our delivery. The Simmons bed is also very comfortable and we sleep pretty good in it. My wife really likes it.

Great customer service in Chino Hills!! Had a great customer service rep Bill **. He helped me get the best mattress, covers, pillows, etc. for the best price & that I love so much. Amazing experience! Very grateful for all the help. Will definitely go back for more items there again.

I want to thank the delivery personnel, Felipe & Alberto, Truck #50, for their efficient delivery service of our new mattress set. They arrived within the time window, were professional & courteous. They set up our new bed & removed our old set as requested. Great service!

It was a fun experience for a first time customer to Sit N Sleep such as my wife and I to be able to test different type of products in the store. Staffs are professional and very helpful, as well as knowledgeable in helping us pick the right bed for the right price. Highly recommended!

Chandlor ** of the Santa Monica location of Sit 'n Sleep was very pleasant, patient and worked with us diligently to get the mattress and bed frame we were looking for. She did not give us the 'hard sell' we feared. The delivery men who came with the product were friendly as well and worked fast to set things up. Even the telephone operators for the delivery service were friendly; we appreciated everyone on the Sit 'n Sleep team. We had a pleasant experience making a purchase with Sit 'n Sleep. Please commend Ms. Chad ** for her kindness and diligence.

Our experience at Sit 'n Sleep in Culver City was excellent. Our salesman was very honest, knowledgeable and no pressure. We purchased an adjustable mattress, have had no problems with it and we couldn't be happier with our purchase. At the suggestion of our salesman, we purchased the sheets designed for adjustable beds, and that was a great purchase as well. Should come back for another set of sheets!

I needed to buy a high quality mattress on short notice and have it delivered. I made a late Friday online purchase w/ Sunday AM delivery. New Queen Firm Mattress with box spring arrived on time, the delivery guys made a quick, clean, quiet delivery without waking sleeping family members. Now I am sleeping comfortably again and am very pleased how the entire experience went. I am very happy with the product.

My experience at Sit 'n Sleep was a pleasant one when I went to purchase my mattress. I was able to take my time and was not pressured into buying anything and was recommended the best mattress for me that was within my budget.

I purchased a firm mattress because of a current aching back problem. The salesman, Alan referred me to one that was very firm and I have used it for approximately a month with an improvement of my problem, thus I'm very pleased with my purchase.

We thought your delivery people in Truck 50, Felipe and Alberto, were very good delivering and setting up two beds. Felipe was particularly helpful in making sure everything was perfect including the dust ruffle. And it was done very quickly.

The bed does do what I needed. I don't have to sleep in the chair as I can't flat. Thanks since I can raise my side of the bed. We live in a mobile home and the weight is a factor. This was a major factor in picking your product for our new home. We looked at many beds and you won hands down over other companies.

Our salesman was patient, informative, professional in every way. He made us feel comfortable, not pressured. An excellent experience from beginning to end. 5 Stars in every way! I really enjoyed the computerized mattress that determines the best hard or softness you.

I needed a good mattress very quickly. I ordered online; verified my order with the customer service agent and boom the next day I had a comfortable mattress for my guest room. Thank you Sit n' Sleep, for being easy and responsive.

The bed is OK, not all it was described to be by the sales guy. Quality of the "premium" sheets we purchased was disappointing, delivery process was a big disappointment. Delivery guys were very late arriving with no explanation and did not install the headboard claiming it would not fit. It did, installed it myself without too much difficulty.

Excellent quality of mattress and day bed. Selections offered us good choices. Service was exceptional. Order had complications but outstanding service made it work. Can't say enough about the service we received. Delivery was scheduled and went very well. Delivery guys put the bed together and did a great job.

The service was great, very prompt and efficient. They helped me get in and out in a timely manner. One of the products had to be ordered. It arrived as promised by afternoon of the next day. I was called as soon as the product arrived and was informed that it would be available whenever I wanted to pick it up. It is not my first experience with this particular gentlemen and every time it has been an easy process.

I bought my husband and I a new bed and our daughter. Couldn't be happier w/the service and a price. I would recommend the Rancho Santa Margarita Store to anyone looking for a new mattress. Their sales pitch and commercials are a bit silly, "If it's over 8, it's time to replace" and "We will beat anyone's advertised prices or your mattress is free". They probably work though as I bought there due to convenience.

I have been a customer of Sit-n-Sleep for years. For the past handful of purchases, I have been working with Tre. He is a pleasure to deal with for all of my bedding needs. His suggestions have been spot on. The Service, Pricing and Quality I receive has been terrific.

Buying online was so easy for me. And I got just what I wanted. And when they called to confirm my order they reminded me that I didn't get a box spring for one of the beds. I'm glad they were so helpful.

Bought a Serta adjustable... The sales person was very knowledgeable and patient since I tried several different beds before deciding on the one I purchased. I had a problem with the legs being too long and the staff there resolved the situation immediately... Great staff to work with. Very satisfied with the entire purchase and the folks at the store.

I was very happy with my service. My salesmen was great. I like the bed that tells you what you need. I had actually picked the right bed before that. I also purchased the bed cover and they put it on in minutes. Customer Service was exceptional and delivery was on time and easy.

Everyone at Sit n Sleep was professional and courteous. The delivery was easy and the guys set up the bed for us. Also we had the wrong bedframe. The delivery guys got us the right one. Thanks Sit n Sleep.

Very easy and satisfied with product and salesperson. Salesperson was knowledgeable and friendly. We had a wonderful experience and transaction was complete in less than an hour. Best sleep I've had in a long time. We plan on purchasing a mattress for our 2nd home.

Very courteous sales woman helped me test a bed and find the right match for me. She gave me a discount and tried upselling me. I enjoyed the discount, but not the upsell. This was my first bed buying experience and I would buy a bed from them again.

I recently started renting my apartment as a vacation rental so I needed a lot of extra bedsheets, pillow cases and pillows. I've been buying bedding every month or so from Sit n Sleep and they are so soft. I've tried looking for affordable bedding at Bed Bath and Beyond, through Amazon and directly from the manufacturers but nothing really compares to Sit 'n Sleep for quality, price and delivery. I can go to one website and know that anything I find, because sometimes they have deals, is going to be affordable, get to my house in a few days and be of high quality. Sometimes I order things that take a month, or rip immediately or just don't look good. Highly recommend Sit 'n Sleep.

I have purchased all my mattresses - five in total - from Sit 'n Sleep for twenty years. That alone should indicate how great their products and customer service are. The selection is outstanding, the sales associates are knowledgeable and helpful, and customer service is available to answer any questions that may arise. Would never go anywhere else!

I'm going on my 3rd mattress from them because the first 2 had warranty defects and now they're trying to claim that this 3rd one is out of warranty because I didn't have a box spring. Whaaat?? They are a poor quality company who doesn't stand behind their products. I am convinced they sell defective mattresses, which is why they have the ability to discount their products, unlike higher-end retailers like Bloomingdale's and Macy's. I will never buy from them again.

After the service men left we find out there was a service fee. Nobody said there was a service fee not even the bozo service men. We found the charge on our credit card. We did not give the service men our credit card number because they didn't say anything to us about a service fee. We have no idea how they were able to get our credit card number and charge us the service fee. We feel that it was an invasion of privacy.

Terrible product, terrible service - I purchased a CalKing size adjustable bed, and we have had anything but bad experience after another. The first thing we notice is that the particular adjustable we purchased was supposed to have a light under and it didn't. Second, when turning on the massager, it kept making an awful noise (not soothing at all!). Third, since the bed is composed of two units, they keep sliding apart, creating a huge gap in between the two. When we called customer service with this issues, they told us that 3 different companies would be handling this. The first one came out to fix the lights, and they only brought lights for one side, they said we would need to call back for the other set, 2 hours later, the lights fell out of the bed.

On or about Oct. 23, 2016 I purchased the above-mentioned bed for approx. $7000.00. The assistant sales manager told me that any returns can be made within 30 days without any fees. If I waited anytime after that I would be able to exchange the bed and platform but pay a restocking fee. The bed has been slept on only for 2 weeks. I wasn't all that comfortable sleeping on it and talked to the assistant manager as well as the store manager, and they both stated to sleep on the bed for approximately 30 days before requesting a return and/or exchange. I was then told I could only exchange the mattress but NOT the platform. I was upset but ended the phone call.

I have had to exchange 4 mattresses in the last 16 months, and now a 5th. They do not tell the truth about their product when selling it to you. I bought a discounted bed marked 1999.00 for less the half that price, not knowing when the bed was delivered. It was not just a display, but used, returned and then sanitized. The other beds they exchanged were new, so I thought until one of the customer service reps informed me that it was yet another returned, used mattress. I had yet another mattress delivered last night, and I could not sleep on it because I was waking up with arms and legs falling asleep. I am going to call them once again to tell them to come pick this one up and either return my money so I can shop elsewhere or have a mattress delivered straight from the manufacturer so I know it is not USED!

We purchased a mattress like 10 years ago and liked the exchange policy, so when we were ready for a new bed we sought out Sit n' Sleep. I don't recall being charged a restocking fee last time we purchased a bed. The main reason we went back to SNS was because we were able to try out the bed and return it if it didn't work out. What really ticks me off is I raved about this policy to the salesperson and told him last time I thought we returned beds twice and finally found the perfect fit for us. He never mentioned the $500 restocking fee and I even told him that my husband and I were split on which bed to buy so I would try his out first and if it didn't work out we would come back and get mine (which was more expensive). Again no mention of the restocking fee.

I paid over $7,000 dollars for an adjustable frame/mattress king size bed to help with my husband and my snoring. Little did I know for the next three months I could count on one finger the nights I have slept as I have found myself almost on the floor several times throughout the evening. I am so exhausted. I want to torch this bed. I have called the store and asked for some remedy. At the end of the bed, there are metal brackets attached to the frame that keep the mattress from falling down. There needs to be similar brackets bolted to the sides to keep the mattresses from falling off the side of the bed as well.

So sorry I went to Sit 'n Sleep! I should have known, when I purchased my Beautyrest mattress, the salesman was very pushy about suggesting I buy a MATTRESS PROTECTOR. That's because he probably is well aware of the fact that Beautyrest mattresses REEK of chemicals for weeks. I tried for a week to sleep on it and could barely stand the smell. (I did not start out with a mattress protector). I finally gave up after dragging it outside to air out, febreezing my bedroom, and running a fan on the bottom of the mattress for 3 days!

After with the experience of those BUFFOONS claiming to take care for their customers I WILL never sleep on a mattress from SIT 'n SLEEP... EVER AGAIN!!! Even if they gave it to me for FREE. Even if Larry comes to my house to deliver it for FREE, never never never AGAIN. DO NOT FALL INTO THE TRAP. Besides every mattress they sell is from a company that went bankrupt and they get the mattresses for pennies and sell them at full retail. And I also found out that mattresses get rebuilt so, go figure that out.

I want to know what exactly is the "10 years warranty" that the mattresses have at the Sit and Sleep store. But when the mattresses last less than a year and you notify them, they make you upgrade to a supposedly better mattress and you have to pay more money for the difference. So what's the 10-yr warranty? Can someone explain that one to me?

Warranty replacement bed. Had to pay them another $500. Uncomfortable immediately. My husband has a bad back and mine is not great. Spent a lot of time choosing this "firm" mattress. Did not feel at all the same as in the store. We went back to the store to see if it felt the same. My husband moved to other bedroom. No response to complaint from Sit 'n Sleep. I have to sleep at very edge of mattress as mattress sank where I would normally sleep. I filed a small claims court case. I suspect that they have figured out a way to beat everyone as sooo many people have the same complaints so I don't expect to win.

On 12/15/16, we purchased a CA split king adjustable bed set (2 Leggett and Platt platforms, 2 CA split king Serta IComfort 36x84 mattresses, one medium firm, one firm). Salesperson said she was lowering the price of the firmer bed because she could not give us any free sheets, etc. as I requested. We also purchased the "encasements," the mattress toppers and 2 sets of sheets; total with tax: $6757.95.

On 12/12/2015 I have purchased a mattress and 2 pillows. The day of delivery I've tried one pillow for one hour, couldn't tolerate. I got neck pain and headache. When we called on the next Thursday to reach the salesman, he said we cannot return the pillows. It is an expensive one and we have not been informed that we cannot return. I regret to use your stores, that is why everyone should go to big department stores like Macy's where they do not give customers hard time like that. I do not recommend you to anyone. Prices are not good, Macy's has better prices for same merchandise you have. It was a big mistake to do that.

We purchased a $3000 Kingsdown mattress as well as the $300 plus mattress protector and two very expensive pillows on Sunday, October 11. And when these items were delivered on Tuesday, we noticed the mattress looked defective (mountaining with sloping edges). First thing Wednesday morning, my husband went to the store and was told we needed "to sleep on it for 30 days". I went with my husband again later that morning and the manager told us we had voided our warranty by installing it in a sleigh bed (which we had told the saleslady on Sunday that we owned and which are on display in the store). After about 1/2 hour of arguing and talking to customer service, they agreed to send an inspector on Thursday and suggested we try their bed frame.

You're killing me Larry! I purchased a $2,500 Sherwood mattress and box spring from Sit 'n Sleep Westminster in February 2014. Recently I noticed that the cover on the bottom of our Sherwood mattress was tearing away in all four corners. Since we were only 20 months into our 20-year warranty I called Sit 'n Sleep. They referred me to Precise Mattress inspections to schedule an appointment. It took a few weeks because apparently there's only one 'inspector' and he only makes it to Huntington Beach on Thursdays - or some BS like that.

Paid more than I planned for a Posturpedic mattress sold by the salesman on the your mattress will last you for ten years. So it sags pretty bad but did not notice a tear in the side of the mattress. It was a Sealy mattress and Sit 'n Sleep did not even submit pictures of the tear first time. I had to say a tear in the side of the mattress is normal and the Sit 'n Sleep guy didn't know of a tear, he had to look at pictures. Said they resubmitted a claim, a week later "no we are not going to replace". Mattresses are pretty expensive these days, it's really a bummer when you spend good money on something and it is a poor product, especially a mattress because it affects your sleep. Stay away from Sit 'n Sleep.

On 7/24/15 I purchased a $1779.99 Cherryville, King Size Mattress. On 8/28/15 I called Sit 'n Sleep to let them know my mattress was sunken/had a large sink hole in it, where I slept. I was referred to their Customer Service @ 800 961-1997 and I spoke with Keisha on that same day. Keisha then gave me the no. to Precise Mattress @ (972) 922-9997 to setup an inspection appt. I spoke with Mindy there at Precise Mattress to set this appointment up and for Technician David to come out and do an inspection.

If I could give this company 0 stars I would. We were talked into purchasing an adjustable bed with the understanding that we could try it out and if we didn't like it return it in 30 days. Of course, now that we want to return this item, customer service and the manager at the Westminster store are saying these do not fall under their 60 day trial policy. We are so frustrated that we just spent over $2000 on a box spring because the product is useless. Will never shop at this establishment again.

I visited Sit N Sleep on 8/31 to buy a mattress and was served by Russell **. After trying out a few mattresses I wasn't sure I had found what I wanted when Russell said they were having some "special deals" for Labor Day and that he could offer a mattress that I had seen at a discount. The price seemed good and I agreed to buy it. He didn't go into any further details. When processing the payment I was asked to sign on an ipad at random points without any explanation other than it was the invoice and everything would be emailed to me. I was told that their mattresses come with warranties where if it sinks over an inch, they would replace it free of charge providing it wasn't stained. There was absolutely nothing mentioned that it was not returnable.

I purchased my mattress in Feb. By July my mattress already sagged beyond their warranty parameters. They agreed with it but would not give me a refund because they claimed that the warranty piece of paper was not there. I'm mad beyond belief and had been trying to contact them on the phone and they routed me to India for service and basically said 'tough luck'. Very rude customer service. I paid a lot of money for it and now my back hurts everyday. They offered me a discount on a new purchase after I paid tons of money for this new mattress. Please, please do not buy any mattress from them. They're scammers!!

We selected Sit N Sleep because of their return policy. If we were going to spend thousands of dollars on a bed, we wanted to be sure we liked it. We went through their assessment process and a few beds were recommended to us. We tried them all and settled on a $4,000 Tempurpedic bed. It has been 54 days since our bed was delivered. Their policy is to accept returns anytime from day 31-60, with a restocking fee of 20% but not to exceed $500. Or so we thought. While my husband has adjusted to the bed quite well, I only sleep for the first 3 hours I am in bed and then I wake up all night long and in the morning my body aches, every day.

I had to purchase a new mattress in June 2015 because my husband was ill and died in our bed from kidney failure in May. My friend went with me to choose my new mattress. One too hard, another way too soft, the last one was firm but gave just enough. The bed I got was lumpy and felt used. It has a hump in the middle so you hang at the edge of the mattress. My sister stayed with me one night as we were going away and leaving early. She said she had a terrible night feeling like she had to hang on to stay in the bed. My daughter stayed here to house sit and called to say the bed was awful. She tried to sleep in the middle and kept rolling off. When their guy came out to test the mattress I stayed in to watch the stupid cylinder test and it did not pass. I mentioned to the guy that it failed and he agreed but said it's up to whoever reads the report. I will not stop here even if I have to picket their stores. Shame on them!

Poor quality 3 times. 1. Bought Stearns and Foster's king sized mattress and box springs. Pd around $1,400. After 6 months could not enjoy. 2. S and S sent replacement Stearns and Foster. After 6 or so months same sagging problem. 3. Went to store where we were allowed to select another brand mattress because Stearns and Foster were no longer sold there. Got new mattress that also sagged. Called company for an inspection because we could not get good night sleep from the replacement after about 6 months. Said they would not replace mattress or give any refund of money because it wasn't within their "tolerance range". Bed didn't sag enough to warrant replacement or refund. Had 7 or 8 year guarantee. Will never buy anything from S and S again.

DON'T BUY FROM SIT 'N SLEEP!!! Customer Service ** and ** from Delivery are very rude and not helpful. When delivery guys delivered my new mattresses, I notice a 6" section of the mattress was NOT sewn. Delivery guys called Sit 'n Sleep, after waiting for 30 min. in my house they got an answer to take back the top mattress.

I bought my mattress on 5/5/15. Two nights after, my boyfriend & I have been getting bit non stop. 4-7 bites at a time. Every other day we get a new bite. I've cleaned the room inside out. I called the store & after getting transferred all over they said it's impossible for the mattress to have bugs. They are sealed & sprayed. I asked them to send someone to inspect it. They don't do that he said. We never had this problem & I am concerned because my baby sleeps next to our bed! It is now 6/4/15 5:00am. My BF was getting ready for work & complains of more bites. I get up with the light in my phone & check the sheets & under the mattress protector & find a TEAR about 2 inches long. I check between the headboard & the mattress & there was big dark Bed Bug! So now I have a 1 month old mattress with a tear & bugs! They can't admit to the bug part but will charge me a restocking fee! I'm now thinking they sold me a restocked mattress.

I bought a mattress with my wife. In the beginning it was good. About 30 days we noticed that it started sinking in the middle. I called - They said "That is just breaking in". About 45 days into it they said our 30-day trial was up. Never again. I will not buy another mattress At Sit 'n Sleep

I bought the beautyrest mattress from sit 'n sleep in May 2014 and within the first 6 months it had deep body impressions on both sides. In march 2015 called for an inspection and they did send an inspector. First thing he said was that there's obvious impressions on both sides. He did his inspection and took pictures then told me sit 'n sleep will be contacting me with their decision. He gave a copy of the verification of inspection that I signed and even wrote no stains.

We purchased a Kingsdown mattress from, of all places, Sit N Sleep (Cerritos). We had many good things about the Kingsdown brand, so we decided to purchase a Kingsdown mattress. We tested several mattresses in the store for well over three hours, laid on the Kingsdown bed for an extensive period of time, and decided it felt wonderful. We were told we had a 30 day sleep trial. We paid $3,400 for the bed and went home to await delivery. The bed was delivered a week later and was set up. When we laid on this bed, it felt nothing like the bed in the store. We voiced our concern and were told the bed would need to broke in and to call customer service.

I bought my Mattress from Sit 'n Sleep Glendale CA store and after few weeks my mattress was sagging. Had inspection, they replaced my mattress and I pay more for better quality. After few month same thing happen so they gave me some kind of flat board and I was told that within 6 month my mattress will be flat. It's been a year now nothing happen, even worst, now I have back pain and can't sleep. So I had inspection again and they said my mattress is within normal numbers. I wish they can come and sleep one day on that mattress. I am only 125 LB and I measured that my mattress is 10 inches below in the middle than on sides. How can they deny to exchange it??? I wrote to customer service 3 times - nobody responded. WHAT SHOULD I DO????

The Sitnsleep product support and warranty service is not supported by the Palmdale store nor the Sitnsleep warranty company. They fail to provide customer service for defective merchandise. The remote control for the bed that was purchased in January 2012 is defective and this was reported to the store before the warranty expired. They provided a phone number of the warranty company. The warranty company refuses to accept our word that the control is defective and wanted us to hire an electrician to verify the fault. Then they said we would have to mail the control to them so they could verify that the control was defective before they would replace it.

On 10/26/2014 I bought what I was led to believe a top quality Down Pillow. After not even 2 months of use, Feather (not Down feathers) are sticking out of the pillow through the pillow case. The 'stems' of the feathers are long and very sharp...enough to wake you up in the middle of the night if your face rolls on it! I went to the Laguna Hills store to complain -- very unsympathetic...was sent away to call Customers Service. I have done so. I was told that my complaint will be sent to the manufacturer. I should hear back in a week.

OK I just called and told them about my bed being broke. I am just now reading all these complaints so am going to call tomorrow and tell them again my bed is broke. Instead of waiting on inspector to deny me, I am going to take my bed to their store during business hours. And give them the bed back. Am will not leave until they have fixed this problem. I feel bad that it's so many of us that got screwed. I don't play with my money, I have seven kids to feed. So I gotta do what I gotta do. I refused to wait for them, I will go to them while they are selling to others.

First, I was happy with the experience in the store and with the bed. But when the bed, springs and frame were delivered, they dragged it across the floor and made a 4 ft scuff mark that I could not remove. Very difficult to get someone on the phone to make a claim. When I do, they agree to send out reps to take pictures. Instead they send out the two men who delivered the bed. They say they can't see the mark, that someone else must have done it. I asked them to leave. The mark is still there and I need to start over with the phone calls, scheduling a rep, etc. I would like them to remove the mark they left and I don't think it should take so much time.

I purchased a mattress 7/10/14. I was starting to have back problems because the mattress had sagged and I was sleeping in a pit. I looked up Sit 'n Sleep complaints and was afraid I was going to have a war on my hands to get the mattress exchanged. I called them and they sent the mattress inspector out to look at the mattress. He made his report and a few days later I received my denial letter. I do not agree with the method they use for measuring the mattress. They go from side to side in the sagged area. As I have an engineering background the measuring practice they use is in my opinion laughable. So I went in and discussed with the manager of the location. I was loaded for bear. She was sympathetic to my concerns and told me to call customer service.

You Are Killing Me, **!! INDEED! Let me start by saying my in-store transaction with Sit ‘N Sleep (969 La Brea Ave., Los Angeles, 90038) was seamless. In and out of the store in 10 minutes, perfectly happy, all questions answered by wonderful salesperson **. Delivery was perfect, with the exception of the mattress protector which was the wrong size. The delivery person told me to refuse delivery and I would be sent a new one. A new one in the correct size was delivered the following day. I couldn't have been more pleased with the whole experience.

I am 88 years old and recently, my wife and I bought a sleep electric beds with 2 Simmons mattresses Alexia to last 20 years. The Manager and Salesman of Sit'n Sleep where we bought them were very nice, courteous and very nice to us. However one of the mattress was defective and the cost of the mattress was $1250 each. My complaint went to Simmons Alexia Xtra Firm after one of the mattress was inspected. We were told after around and around and by mail from Sit'n Sleep the mattress was within the parameters which challenge. I am old and the purpose of buying the High Class Manufacturer of mattress is the comfort and not discomfort. I'm sorry and thank you.

Never ever purchase a mattress at Sit & Sleep! Purchased an expensive mattress from there a year ago, now dealing with huge dents on each side of our bed exceeding 2". Was told they had to send out a tech from Precise Mattress inspection to take photos for them to review. 3 weeks later they came out, took pics, denied our claim because lack of center support. One of the slats under the bed was slightly turned. Such BS, so my mattress is defective because of this! Does not make any sense. They are just looking for a way to get out of backing their product & giving us a refund. We did everything we were supposed to do and keep getting the runaround. There are so many complaints, I'm going to get consumer reports to do a TV story on Sit & Sleep and their fraudulent ways. They need to be shut down!!!!

I purchased a fairly expensive mattress set and was informed that one box spring was on back order. No big deal, I was informed and made the decision to have the mattress and one box spring delivered 8/10/14. The delivery department confirmed my delivery for Sunday, reiterated the box spring was short and that it would be delivered Tuesday the 12th. That day came with no call or info from anyone. I reached out to the salesman that I purchased the set from and he informed me that the delivery was scheduled for Weds the 13th and that I would receive a call confirming the delivery. I did not receive a call from them on Tuesday but I did receive a call from them on Weds saying the truck would be leaving because it had waited 15 minutes already.

Never buy from this store if you are planning to buy a new mattress. It is very hard to exchange... They will never exchange your mattress if you happen not to like it. They will give you all excuses you can ever find!!!! So just a word of advice... do not buy from them!!!

They determine the criteria based off your complaint. After I described, they sent someone out and they measured Free Form Sag. The issue is not free form sag. The issue is I sink 6 into the mattress in a wear spot. The foam is not able to support me anymore. It has worn and does not support my weight. My shoulders are now falling asleep. My back is starting to hurt. I HAVE TO BUY A NEW MATTRESS NOW. RIDICULOUS!!!

We purchase a mattress set from Sit and Sleep about a week ago. They told us that it would take a week to be delivered. We pressed them to get it earlier since we had no mattress at the time and they said they couldn't, it had to be ordered. They showed up today to deliver and tried to give us a different mattress. When we called the store, the sales associate said, "That is not in stock. We don't know when we can get it in." Why did they sell that model to us then? I would warn all consumers to not purchase anything from this store. They do not represent truthfully what you are buying. I will be following up with their corporate office to see if we get any further resolution but I doubt it.

On 03/10/2014, I called Sit n Sleep customer service regards to my purchase of a queen mattress set because the box mattress is broken.. A week ago Sit n Sleep sent a inspector to view the my daughter's queen mattress set that I purchased on 12/2012. The problem with the mattress set was the box spring broke in pieces on one side. So the inspector took pictures of it, and told me that I will get a letter from Sit n Sleep. The letter came today on 03/10/2014, and it said there was stains on the mattress, inadequate support from improper frame, and Foundation border/grid wire damaged (not a manufacturing defect). There is no stains on the mattress, a cheap made frame was given to me free by Sit n Sleep for purchasing the Sealy queen set. My daughter is a heavy set young lady, and I felt when I bought this Sealy queen set from Sit n Sleep, I thought I was buying a quality mattress from a quality mattress company, Sit n Sleep.

Purchased a full size bed the middle of May 2013, but had trouble with the sheets being too big. I finally measured the bed the other day and it is not more than 52 inches max and should be 54. The manager said I was wrong and that my new sheets were probably stretched out or the pockets were too deep. I will never return to Sit ‘n Sleep for anything ever. I was told that they do not measure 54, probably at least 53 1/4. Mine is less and was told too bad, nothing I can do.

I am prefacing this write-up to provide some balance to all the negative reviews I have read. We purchased a Simmons mattress and box set from the Laguna Hills, CA store. After one night we called the store and said there was a problem. They said they would send an inspector. That took almost a month. The inspector (very nice) from Precise Mattress Co. filled out a report. I had to ASK for a copy of the report and I asked him to sign it. I asked for his business card, he had none. Our problems: 1. very squishy, not the firm on we bought in the store. 2. It sloped, not flat. 3. too narrow. Cal King should be 72-72" wide; ours was 69-70" and the sheets don't fit properly.

This is very poor quality products and customer service. Box springs on "premium" king bed squeak and have been replaced 3 times. Memory foam mattress will no longer support weight evenly, but they will not replace or service it because it has been used. It was a 15-year warranty.

I delivered for Sit N Sleep for about 10 yrs. They void any type of warranties that they feel will affect the re-sale of the mattress. Do not be fooled. These mattresses do not go back to the manufacturer. They are brought back to the warehouse, cleaned up a bit, re-bagged and sold to someone else as new after you have been charged a re-stocking fee and a price difference if there is one. They also do this with the heavy duty frames they pick up as old haul-aways. They spray paint them, re-box them and sell them for up to $120. This company is a huge fraud. As a delivery person, if I picked up a warranty exchange and did not notice a stain that may have been on it, I would be charged for that mattress. I don't understand why, if it supposedly goes back to manufacturer for a credit. On the other hand, I do understand that a stained mattress cannot be resold!

Fake inspections in order to void warranties - I bought a $2,600 Simmons mattress from the Brea store. The mattress was set up in our home by the Sit and Sleep staff. In just months, the cushion top was drooping on both sides. It felt like you were sleeping in a body shaped cavity. We called Sit and Sleep, and very quickly they referred the warranty inspection to Precise Mattress Inspection. Adam came out to "inspect" our mattress. We left the room during the "inspection" only to walk in on Adam fooling with the mattress frame. I did not understand at first what he was doing. But then Adam stood up and announced that, "That is your problem, the frame is too big for the mattress making it sag on this side.” He then quoted twice, "A mattress is like a house; without a good foundation it will ruin the house."

Unfair dismissal: I was a delivery guy at Sit 'n Sleep. I worked there for about 1 year until they fired me because a salesperson from Sit 'n Sleep at the store in Santa Clarita complained that I have a very offensive tattoo. I got a call the next day telling me I can't work there anymore and that was the last I heard of them. I was a good, hard worker, never had a complaint about me and they just let me go in a very unprofessional way. They lie to customers all the time especially the salesperson just to make that sale for that expensive mattress. Believe me, I know. And all that about the mattress protector that you supposedly have to buy for the warranty is **. They are just trying to make that big sale, they don't really care about the customer.

We have bought seven beds over the last 10 years from Sit 'N Sleep. Now, we have a bed that broke shortly after we bought it. They did not honor their warranty and refused to give us a new bed. They said it was normal wear and tear. The bed was only a few months old! Okay, so I let it go and decided to give them another shot. I was promised two nice queen-sized pillows, but once you walk out that door, that's it. They're done with you. Never again will I ever buy a bed from Sit 'N Sleep. I will go to Leeds.

I spent $4,000 on two Stearn and Foster mattresses. After one month of trying to sleep on a mattress that was nothing like the one I tested on the showroom floor, we gave up. Sit ‘N Sleep sent an "independent contractor" to see if the mattresses were defective. They determined that they were not defective, even though we felt like we had sunk to China during the night. Now we must pay a 20% restocking fee and buy new mattresses. I will say that our salesperson was cooperative and apologetic but she has no control. I have spoken with other people who have bought from other companies and had to return mattresses and had no problem. They did not have to go through the "independent contractor" evaluation or pay a restocking fee. My opinion is do not buy from Sit ‘N Sleep.

Sit 'n Sleep and Serta act in collusion to prevent either of the two companies to provide warranty protection. Neither stand behind the product once the customer purchases. Serta (and all the other manufacturers) gives a 10-year warranty until you actually try to access it. My mattress is less than 7 years old but drastically sags in the middle. When you call Sit 'n Sleep, they send out an "independent third party" to inspect the mattress. The so-called "independent third party" is paid by the manufacturer which calls to the fact that they are not independent and in the best interest of the manufacturer, not to find the mattress should be replaced.

We had a very similar experience with Chris in Riverside, CA. We purchased a $3200 Stearns & Foster mattress. We slept on it for one night - horrible! We went into the store the next day and talked to the sales lady and the assistant manager in the Brea, CA store. We were reminded of the 30-day sleep trial - yeah, that's not going to happen. This bed is harder than bricks - not at all like the one in the store. But I guess they forgot to tell us about how all the beds in the store are broken in and the one you purchase won't be anything like the one in the store.