Sit 'n Sleep Reviews

Our installers Eric and Valencia were wonderful and fully professional. They arrived on time, did an excellent job installing the new bed I purchased. They were neat and efficient. I could not expect more and was very pleased. I could not have asked for better service.

The delivery was on time (even a bit early). Workers were friendly, polite, and efficient. They got the job done quickly and demonstrated how the equipment worked. They removed all packing material from the device and disposed of it by taking it with them. Overall, a great experience.

We had a new mattress delivered to our home today 7/24. Erik and Valencia were simply great.. courteous, quick, but careful. If there's a 10+ rating, please give it to them. And thank you Sit and Sleep for the class A after care of your customers... hard to find these days. Lastly our salesman Michael ** is also very class A.

Bought a Split King adjustable bed with massage last weekend and it was delivered today. Great service from sales to installation. Sales man took his time with us and was very informative. Installers were right on time, worked quickly and carefully and even vacuumed for me!

The memory foam I got from Sit ‘n Sleep is really comfortable. I went to a couple of other places and I wasn't really fond of how I felt on the bed and at Sit 'n Sleep, I was able to do the little test thing and it was pretty cool. It is the best choice. Also, their representative was great. The delivery team was almost early and my parents said that the delivery was really fast. Everything's been pretty good. The mattress is great compared to my previous bed and I sleep a little better now.

We got a regular mattress from Sit 'n Sleep. We went to a store and the representative was pleasant. We had it delivered and my wife received it and she said that the people did a nice job. However, we're starting to get dents on it where we lie, which is annoying. And we've only had it like three months.

We had an older Sit 'n Sleep mattress for 8 years and we needed a new bed. And so, we purchased a new spring-type mattress from them. Their people were all professional every time I've been there. While both our old and new mattresses are fairly similar, the new one seems a bit nicer for the price. However, the older bed which was top-of-the-line seemed more comfortable than the newer one in the beginning. I went back to the store where I purchased the new mattress and mentioned that it was a little stiff. The people from the store told me that it would break in over time. Overall, Sit 'n Sleep is a great place to buy a mattress.

We’ve had Tempur-Pedic for over 10 years and we liked it when we got it but it was just getting too soft. About a month and a half ago we got the Aireloom from Sit ‘n Sleep. The new one is so much better. We went from a queen to a king and with a firm pillow top. There’s more room and I think I’m sleeping better. The pricing was top notch and the sales staff was really good and knowledgeable. Plus the guys that delivered were very quick, efficient, and set it up how I wanted it.

I was gonna buy a mattress from Costco, but they said it would take four to six weeks. Then I went to Jerome and they were overpriced, but when I went to Sit 'n Sleep, it was a good fit because of their price and the next delivery, which is a big plus. I purchased the Perfect Sleeper and it's better than the old bed that I had for three years. It has springs with the foam layer on top. The delivery worked out as expected as well.

I had a great experience with Sit 'n Sleep. I liked their service. The manager helped me a lot and I appreciate that. I bought a bed from them and I feel comfortable right now. I was feeling bad on my back with my old mattress. It was hurting me a lot and I was deciding to see if it can get it better. With the new mattress, I sleep better and I sleep more. Sometimes I don’t want to wake up. My experience was perfect. It was quick and if I get a chance to get another bed, I can get it. They got a better bed at a better price. I hope that the experience plays more in the future and helps everybody.

We purchased a Beautyrest Black Luxury Firm for over $2200 from Sit N Sleep in Costa Mesa, CA less than two years ago (this is the third mattress in 15+ years, none of which previously had issues). We submitted a request to Sit N Sleep within 5 months of purchase as the mattress began to sag on either side of the bed where we sleep (we are not large people and there is no reason for a mattress to sag in that amount of time, especially a top of the line mattress). Our initial claim was denied stating it was "within normal range", yet the mattress had sagged over 5/8" in less that 5 months.

I am happy with my new adjustable bed from Sit 'n Sleep mattress store. I see their commercials on TV, and decided to give it try. I am sleeping good as well. Jesse ** at the store in City of Commerce was very knowledgeable, helpful to me. I could recommend this mattress store to family and friends.

David ** was our consultant. His product knowledge was just amazing. We picked out a mattress we thought was right for us, but as it turned out we did not like it. David let us know that he would take care of it and we could pick out another one which we did. It was about two thousand more than the first one, but it made my wife very happy, it was a Tempur-pedic. Due to David's care and professional manner I will recommend Sit 'n Sleep to my friends. Sit n' Sleep is lucky to have such a quality person working for them. :)

Both Erik and Valencia did an amazing job delivering my mattress and helping me out. I gave the wrong address and they were very patient with me while we worked out the issue. At first they told me they wouldn't be able to deliver it that day because of the issue, but then they went out of the way to fix this and deliver my mattress. They were both quick, efficient, and extremely friendly. Please give them some sort of reward, as I would have been without a mattress for the night if not for their kindness.

I found mattresses online, went to store to see if they had something similar to compare. Was told I couldn't order the online mattresses at store. Placed order thru phone and was told I couldn't use the sale coupon because mattresses were under 699. Went to store to place order and then received call that my mattress will not be delivered because my order was different. Finally sorted the problem after I went to store. Asked if I needed to sign any paperwork, was told no everything they needed was completed. Next day I had to go back to store to sign paperwork.

I got a memory foam mattress from Sit 'n Sleep for a travel trailer. We purchased one from them prior and we loved it. This is the reason why we bought from them again. The overall experience and the delivery were good.

Purchase of trundle bed and 2 mattresses and pads - Angelica at the Norco, CA store was extremely professional and helpful. She ensured my shopping experience was excellent. I am very happy with my purchases.

Initial telephone order of mattress, box spring, frame, was somehow cancelled. Reorder mistakenly omitted box spring, so delivery did not include it. Resolving their mistake was very difficult, from constantly being told I didn't order a box spring, to the inconvenience of having to schedule another delivery. A courtesy discount was a expected but never happened.

We are returning customers after 8 years of our first visit. We are very happy with the selection made, and overall with the salesperson that help us to choose our new mattress. He help us to choose from three different mattresses we liked. Thank you and we will back again soon.

I love my bed, and I love that Kyle took the time to really talk to me about which bed would be the best for me. I've had back pain for 10 years, and he showed me the beds (and pillow height) that would put me in the best position to alleviate that. And, my back pain is so much better with my new bed. The only complaint I have is that I was supposed to receive a promotional package with pillows and sheets, and I did not receive it. I called twice and was put on hold for 20 minutes. Someone called me to ask about my experience, and I told him that the package was missing, and he said someone would call me, but it's been 2 weeks.

We ordered 2 sets of twin XL. Upon delivery one mattress has two holes dime size in the cover fabric and one box spring has tears along the edge as if someone drags it across the floor. Called in right after delivery truck left to notify and request for exchange. As of today, 6/8/17, it has been a day shy of one month since 5/9 delivery, we still not have heard anything from Sit-n-Sleep or their vendor whom they deal business.

If I was not desperate I would not have purchased it. The salesman gave us zero wiggle room and wouldn't budge on a single dollar. All other mattresses I have ever bought, I was at least able to get a couple bucks off. I guess this company does not like to help out its customers or employees.

Salesman was the best. You have great products! Thank you!! I have been sleeping so good since the purchase. The delivery went very good and the follow up from the staff is nice to have. The store had lots to choose from and salesman made us feel comfortable.

I had a good experience. The salesman was wonderful, asked my budget and gave me lots of options. Very happy so far with my new mattress. Would go there again. I originally planned to go elsewhere but even on the phone they were rude. But when I went to Sit 'n Sleep completely different. They were friendly and inviting.

I’ve had my old bed for 15 years and I bought a Beautyrest Silver spring mattress from Sit n Sleep. Their sales team was so cool, it was not I expected. The new mattress is like heaven compared to my old one. My husband has a bad back, he has sciatica and it has helped it so much. Also, I’m sleeping so much better, I love it.

I like my Sit n Sleep memory foam mattress a lot better than my previous bed. The other one was old so it was time to replace. I was only in their store one day, but their team was great. I am definitely getting a better night’s sleep now with my Sit n Sleep mattress.

Joe in the Northridge store was very helpful and attentive with us but not pushy. Found our king mattress setup and the delivery process was perfect. Erik and Valencia were right on time and had our old mattress gone and the new setup complete in no time! Polite and professional!!

We purchased a Tempur-Pedic through Sit 'n Sleep. They had a discount going on when we bought it. The rep, Robert, took care of us and helped us in buying it. It's a good mattress. Our previous bed was also a Tempur-Pedic and we had that bed for at least 10 years. Everything was fine with the delivery of our purchase. Overall, our experience with Sit 'n Sleep was excellent.

Mattress was picked up and refund was issued. Thank You.

Felipe and Alberto delivered the support it and were extremely efficient, polite and quick with delivery and installation. I was very impressed by them. They also agreed to help flip the mattress, for which I was very grateful. Thanks you for a pleasant experience.

Received our bed today and delivered by Felipe & Alberto. They were very friendly, efficient and put our bed together quickly. They were simply awesome! They also hauled our old bed away, too. Very happy with their service. Thank you!

Sit 'n Sleep has been around for 40 years here in our area and it seemed like all the policies were good. When we went to the store, the reps were great. And they literally had hundreds of beds to try. We tried eight that were in our price range and we picked the one we thought was the best. We bought a Simmons mattress and a box spring. We told them what day we wanted it delivered then it was delivered that day and everything went well. I've also recommended Sit 'n Sleep to a few people. They were having a really big sale when we made our purchase so we told four different people that were here the night we got our delivery. The Simmons bed is also very comfortable and we sleep pretty good in it. My wife really likes it.

Great customer service in Chino Hills!! Had a great customer service rep Bill **. He helped me get the best mattress, covers, pillows, etc. for the best price & that I love so much. Amazing experience! Very grateful for all the help. Will definitely go back for more items there again.

I want to thank the delivery personnel, Felipe & Alberto, Truck #50, for their efficient delivery service of our new mattress set. They arrived within the time window, were professional & courteous. They set up our new bed & removed our old set as requested. Great service!

It was a fun experience for a first time customer to Sit N Sleep such as my wife and I to be able to test different type of products in the store. Staffs are professional and very helpful, as well as knowledgeable in helping us pick the right bed for the right price. Highly recommended!

Chandlor ** of the Santa Monica location of Sit 'n Sleep was very pleasant, patient and worked with us diligently to get the mattress and bed frame we were looking for. She did not give us the 'hard sell' we feared. The delivery men who came with the product were friendly as well and worked fast to set things up. Even the telephone operators for the delivery service were friendly; we appreciated everyone on the Sit 'n Sleep team. We had a pleasant experience making a purchase with Sit 'n Sleep. Please commend Ms. Chad ** for her kindness and diligence.

Our experience at Sit 'n Sleep in Culver City was excellent. Our salesman was very honest, knowledgeable and no pressure. We purchased an adjustable mattress, have had no problems with it and we couldn't be happier with our purchase. At the suggestion of our salesman, we purchased the sheets designed for adjustable beds, and that was a great purchase as well. Should come back for another set of sheets!

I needed to buy a high quality mattress on short notice and have it delivered. I made a late Friday online purchase w/ Sunday AM delivery. New Queen Firm Mattress with box spring arrived on time, the delivery guys made a quick, clean, quiet delivery without waking sleeping family members. Now I am sleeping comfortably again and am very pleased how the entire experience went. I am very happy with the product.

My experience at Sit 'n Sleep was a pleasant one when I went to purchase my mattress. I was able to take my time and was not pressured into buying anything and was recommended the best mattress for me that was within my budget.

I purchased a firm mattress because of a current aching back problem. The salesman, Alan referred me to one that was very firm and I have used it for approximately a month with an improvement of my problem, thus I'm very pleased with my purchase.

We thought your delivery people in Truck 50, Felipe and Alberto, were very good delivering and setting up two beds. Felipe was particularly helpful in making sure everything was perfect including the dust ruffle. And it was done very quickly.

The bed does do what I needed. I don't have to sleep in the chair as I can't flat. Thanks since I can raise my side of the bed. We live in a mobile home and the weight is a factor. This was a major factor in picking your product for our new home. We looked at many beds and you won hands down over other companies.

Our salesman was patient, informative, professional in every way. He made us feel comfortable, not pressured. An excellent experience from beginning to end. 5 Stars in every way! I really enjoyed the computerized mattress that determines the best hard or softness you.

I needed a good mattress very quickly. I ordered online; verified my order with the customer service agent and boom the next day I had a comfortable mattress for my guest room. Thank you Sit n' Sleep, for being easy and responsive.

The bed is OK, not all it was described to be by the sales guy. Quality of the "premium" sheets we purchased was disappointing, delivery process was a big disappointment. Delivery guys were very late arriving with no explanation and did not install the headboard claiming it would not fit. It did, installed it myself without too much difficulty.

Excellent quality of mattress and day bed. Selections offered us good choices. Service was exceptional. Order had complications but outstanding service made it work. Can't say enough about the service we received. Delivery was scheduled and went very well. Delivery guys put the bed together and did a great job.

The service was great, very prompt and efficient. They helped me get in and out in a timely manner. One of the products had to be ordered. It arrived as promised by afternoon of the next day. I was called as soon as the product arrived and was informed that it would be available whenever I wanted to pick it up. It is not my first experience with this particular gentlemen and every time it has been an easy process.

I bought my husband and I a new bed and our daughter. Couldn't be happier w/the service and a price. I would recommend the Rancho Santa Margarita Store to anyone looking for a new mattress. Their sales pitch and commercials are a bit silly, "If it's over 8, it's time to replace" and "We will beat anyone's advertised prices or your mattress is free". They probably work though as I bought there due to convenience.

I have been a customer of Sit-n-Sleep for years. For the past handful of purchases, I have been working with Tre. He is a pleasure to deal with for all of my bedding needs. His suggestions have been spot on. The Service, Pricing and Quality I receive has been terrific.

Buying online was so easy for me. And I got just what I wanted. And when they called to confirm my order they reminded me that I didn't get a box spring for one of the beds. I'm glad they were so helpful.

Bought a Serta adjustable... The sales person was very knowledgeable and patient since I tried several different beds before deciding on the one I purchased. I had a problem with the legs being too long and the staff there resolved the situation immediately... Great staff to work with. Very satisfied with the entire purchase and the folks at the store.

I was very happy with my service. My salesmen was great. I like the bed that tells you what you need. I had actually picked the right bed before that. I also purchased the bed cover and they put it on in minutes. Customer Service was exceptional and delivery was on time and easy.

Everyone at Sit n Sleep was professional and courteous. The delivery was easy and the guys set up the bed for us. Also we had the wrong bedframe. The delivery guys got us the right one. Thanks Sit n Sleep.

Very easy and satisfied with product and salesperson. Salesperson was knowledgeable and friendly. We had a wonderful experience and transaction was complete in less than an hour. Best sleep I've had in a long time. We plan on purchasing a mattress for our 2nd home.

Very courteous sales woman helped me test a bed and find the right match for me. She gave me a discount and tried upselling me. I enjoyed the discount, but not the upsell. This was my first bed buying experience and I would buy a bed from them again.

I recently started renting my apartment as a vacation rental so I needed a lot of extra bedsheets, pillow cases and pillows. I've been buying bedding every month or so from Sit n Sleep and they are so soft. I've tried looking for affordable bedding at Bed Bath and Beyond, through Amazon and directly from the manufacturers but nothing really compares to Sit 'n Sleep for quality, price and delivery. I can go to one website and know that anything I find, because sometimes they have deals, is going to be affordable, get to my house in a few days and be of high quality. Sometimes I order things that take a month, or rip immediately or just don't look good. Highly recommend Sit 'n Sleep.

I have purchased all my mattresses - five in total - from Sit 'n Sleep for twenty years. That alone should indicate how great their products and customer service are. The selection is outstanding, the sales associates are knowledgeable and helpful, and customer service is available to answer any questions that may arise. Would never go anywhere else!

I'm going on my 3rd mattress from them because the first 2 had warranty defects and now they're trying to claim that this 3rd one is out of warranty because I didn't have a box spring. Whaaat?? They are a poor quality company who doesn't stand behind their products. I am convinced they sell defective mattresses, which is why they have the ability to discount their products, unlike higher-end retailers like Bloomingdale's and Macy's. I will never buy from them again.

After the service men left we find out there was a service fee. Nobody said there was a service fee not even the bozo service men. We found the charge on our credit card. We did not give the service men our credit card number because they didn't say anything to us about a service fee. We have no idea how they were able to get our credit card number and charge us the service fee. We feel that it was an invasion of privacy.

Terrible product, terrible service - I purchased a CalKing size adjustable bed, and we have had anything but bad experience after another. The first thing we notice is that the particular adjustable we purchased was supposed to have a light under and it didn't. Second, when turning on the massager, it kept making an awful noise (not soothing at all!). Third, since the bed is composed of two units, they keep sliding apart, creating a huge gap in between the two. When we called customer service with this issues, they told us that 3 different companies would be handling this. The first one came out to fix the lights, and they only brought lights for one side, they said we would need to call back for the other set, 2 hours later, the lights fell out of the bed.

On or about Oct. 23, 2016 I purchased the above-mentioned bed for approx. $7000.00. The assistant sales manager told me that any returns can be made within 30 days without any fees. If I waited anytime after that I would be able to exchange the bed and platform but pay a restocking fee. The bed has been slept on only for 2 weeks. I wasn't all that comfortable sleeping on it and talked to the assistant manager as well as the store manager, and they both stated to sleep on the bed for approximately 30 days before requesting a return and/or exchange. I was then told I could only exchange the mattress but NOT the platform. I was upset but ended the phone call.

I have had to exchange 4 mattresses in the last 16 months, and now a 5th. They do not tell the truth about their product when selling it to you. I bought a discounted bed marked 1999.00 for less the half that price, not knowing when the bed was delivered. It was not just a display, but used, returned and then sanitized. The other beds they exchanged were new, so I thought until one of the customer service reps informed me that it was yet another returned, used mattress. I had yet another mattress delivered last night, and I could not sleep on it because I was waking up with arms and legs falling asleep. I am going to call them once again to tell them to come pick this one up and either return my money so I can shop elsewhere or have a mattress delivered straight from the manufacturer so I know it is not USED!

We purchased a mattress like 10 years ago and liked the exchange policy, so when we were ready for a new bed we sought out Sit n' Sleep. I don't recall being charged a restocking fee last time we purchased a bed. The main reason we went back to SNS was because we were able to try out the bed and return it if it didn't work out. What really ticks me off is I raved about this policy to the salesperson and told him last time I thought we returned beds twice and finally found the perfect fit for us. He never mentioned the $500 restocking fee and I even told him that my husband and I were split on which bed to buy so I would try his out first and if it didn't work out we would come back and get mine (which was more expensive). Again no mention of the restocking fee.

I paid over $7,000 dollars for an adjustable frame/mattress king size bed to help with my husband and my snoring. Little did I know for the next three months I could count on one finger the nights I have slept as I have found myself almost on the floor several times throughout the evening. I am so exhausted. I want to torch this bed. I have called the store and asked for some remedy. At the end of the bed, there are metal brackets attached to the frame that keep the mattress from falling down. There needs to be similar brackets bolted to the sides to keep the mattresses from falling off the side of the bed as well.

So sorry I went to Sit 'n Sleep! I should have known, when I purchased my Beautyrest mattress, the salesman was very pushy about suggesting I buy a MATTRESS PROTECTOR. That's because he probably is well aware of the fact that Beautyrest mattresses REEK of chemicals for weeks. I tried for a week to sleep on it and could barely stand the smell. (I did not start out with a mattress protector). I finally gave up after dragging it outside to air out, febreezing my bedroom, and running a fan on the bottom of the mattress for 3 days!

After with the experience of those BUFFOONS claiming to take care for their customers I WILL never sleep on a mattress from SIT 'n SLEEP... EVER AGAIN!!! Even if they gave it to me for FREE. Even if Larry comes to my house to deliver it for FREE, never never never AGAIN. DO NOT FALL INTO THE TRAP. Besides every mattress they sell is from a company that went bankrupt and they get the mattresses for pennies and sell them at full retail. And I also found out that mattresses get rebuilt so, go figure that out.

I want to know what exactly is the "10 years warranty" that the mattresses have at the Sit and Sleep store. But when the mattresses last less than a year and you notify them, they make you upgrade to a supposedly better mattress and you have to pay more money for the difference. So what's the 10-yr warranty? Can someone explain that one to me?

Warranty replacement bed. Had to pay them another $500. Uncomfortable immediately. My husband has a bad back and mine is not great. Spent a lot of time choosing this "firm" mattress. Did not feel at all the same as in the store. We went back to the store to see if it felt the same. My husband moved to other bedroom. No response to complaint from Sit 'n Sleep. I have to sleep at very edge of mattress as mattress sank where I would normally sleep. I filed a small claims court case. I suspect that they have figured out a way to beat everyone as sooo many people have the same complaints so I don't expect to win.

On 12/15/16, we purchased a CA split king adjustable bed set (2 Leggett and Platt platforms, 2 CA split king Serta IComfort 36x84 mattresses, one medium firm, one firm). Salesperson said she was lowering the price of the firmer bed because she could not give us any free sheets, etc. as I requested. We also purchased the "encasements," the mattress toppers and 2 sets of sheets; total with tax: $6757.95.

On 12/12/2015 I have purchased a mattress and 2 pillows. The day of delivery I've tried one pillow for one hour, couldn't tolerate. I got neck pain and headache. When we called on the next Thursday to reach the salesman, he said we cannot return the pillows. It is an expensive one and we have not been informed that we cannot return. I regret to use your stores, that is why everyone should go to big department stores like Macy's where they do not give customers hard time like that. I do not recommend you to anyone. Prices are not good, Macy's has better prices for same merchandise you have. It was a big mistake to do that.

We purchased a $3000 Kingsdown mattress as well as the $300 plus mattress protector and two very expensive pillows on Sunday, October 11. And when these items were delivered on Tuesday, we noticed the mattress looked defective (mountaining with sloping edges). First thing Wednesday morning, my husband went to the store and was told we needed "to sleep on it for 30 days". I went with my husband again later that morning and the manager told us we had voided our warranty by installing it in a sleigh bed (which we had told the saleslady on Sunday that we owned and which are on display in the store). After about 1/2 hour of arguing and talking to customer service, they agreed to send an inspector on Thursday and suggested we try their bed frame.

You're killing me Larry! I purchased a $2,500 Sherwood mattress and box spring from Sit 'n Sleep Westminster in February 2014. Recently I noticed that the cover on the bottom of our Sherwood mattress was tearing away in all four corners. Since we were only 20 months into our 20-year warranty I called Sit 'n Sleep. They referred me to Precise Mattress inspections to schedule an appointment. It took a few weeks because apparently there's only one 'inspector' and he only makes it to Huntington Beach on Thursdays - or some BS like that.

Paid more than I planned for a Posturpedic mattress sold by the salesman on the your mattress will last you for ten years. So it sags pretty bad but did not notice a tear in the side of the mattress. It was a Sealy mattress and Sit 'n Sleep did not even submit pictures of the tear first time. I had to say a tear in the side of the mattress is normal and the Sit 'n Sleep guy didn't know of a tear, he had to look at pictures. Said they resubmitted a claim, a week later "no we are not going to replace". Mattresses are pretty expensive these days, it's really a bummer when you spend good money on something and it is a poor product, especially a mattress because it affects your sleep. Stay away from Sit 'n Sleep.

On 7/24/15 I purchased a $1779.99 Cherryville, King Size Mattress. On 8/28/15 I called Sit 'n Sleep to let them know my mattress was sunken/had a large sink hole in it, where I slept. I was referred to their Customer Service @ 800 961-1997 and I spoke with Keisha on that same day. Keisha then gave me the no. to Precise Mattress @ (972) 922-9997 to setup an inspection appt. I spoke with Mindy there at Precise Mattress to set this appointment up and for Technician David to come out and do an inspection.

If I could give this company 0 stars I would. We were talked into purchasing an adjustable bed with the understanding that we could try it out and if we didn't like it return it in 30 days. Of course, now that we want to return this item, customer service and the manager at the Westminster store are saying these do not fall under their 60 day trial policy. We are so frustrated that we just spent over $2000 on a box spring because the product is useless. Will never shop at this establishment again.

I visited Sit N Sleep on 8/31 to buy a mattress and was served by Russell **. After trying out a few mattresses I wasn't sure I had found what I wanted when Russell said they were having some "special deals" for Labor Day and that he could offer a mattress that I had seen at a discount. The price seemed good and I agreed to buy it. He didn't go into any further details. When processing the payment I was asked to sign on an ipad at random points without any explanation other than it was the invoice and everything would be emailed to me. I was told that their mattresses come with warranties where if it sinks over an inch, they would replace it free of charge providing it wasn't stained. There was absolutely nothing mentioned that it was not returnable.

I purchased my mattress in Feb. By July my mattress already sagged beyond their warranty parameters. They agreed with it but would not give me a refund because they claimed that the warranty piece of paper was not there. I'm mad beyond belief and had been trying to contact them on the phone and they routed me to India for service and basically said 'tough luck'. Very rude customer service. I paid a lot of money for it and now my back hurts everyday. They offered me a discount on a new purchase after I paid tons of money for this new mattress. Please, please do not buy any mattress from them. They're scammers!!

We selected Sit N Sleep because of their return policy. If we were going to spend thousands of dollars on a bed, we wanted to be sure we liked it. We went through their assessment process and a few beds were recommended to us. We tried them all and settled on a $4,000 Tempurpedic bed. It has been 54 days since our bed was delivered. Their policy is to accept returns anytime from day 31-60, with a restocking fee of 20% but not to exceed $500. Or so we thought. While my husband has adjusted to the bed quite well, I only sleep for the first 3 hours I am in bed and then I wake up all night long and in the morning my body aches, every day.

I had to purchase a new mattress in June 2015 because my husband was ill and died in our bed from kidney failure in May. My friend went with me to choose my new mattress. One too hard, another way too soft, the last one was firm but gave just enough. The bed I got was lumpy and felt used. It has a hump in the middle so you hang at the edge of the mattress. My sister stayed with me one night as we were going away and leaving early. She said she had a terrible night feeling like she had to hang on to stay in the bed. My daughter stayed here to house sit and called to say the bed was awful. She tried to sleep in the middle and kept rolling off. When their guy came out to test the mattress I stayed in to watch the stupid cylinder test and it did not pass. I mentioned to the guy that it failed and he agreed but said it's up to whoever reads the report. I will not stop here even if I have to picket their stores. Shame on them!

Poor quality 3 times. 1. Bought Stearns and Foster's king sized mattress and box springs. Pd around $1,400. After 6 months could not enjoy. 2. S and S sent replacement Stearns and Foster. After 6 or so months same sagging problem. 3. Went to store where we were allowed to select another brand mattress because Stearns and Foster were no longer sold there. Got new mattress that also sagged. Called company for an inspection because we could not get good night sleep from the replacement after about 6 months. Said they would not replace mattress or give any refund of money because it wasn't within their "tolerance range". Bed didn't sag enough to warrant replacement or refund. Had 7 or 8 year guarantee. Will never buy anything from S and S again.

DON'T BUY FROM SIT 'N SLEEP!!! Customer Service ** and ** from Delivery are very rude and not helpful. When delivery guys delivered my new mattresses, I notice a 6" section of the mattress was NOT sewn. Delivery guys called Sit 'n Sleep, after waiting for 30 min. in my house they got an answer to take back the top mattress.

I bought my mattress on 5/5/15. Two nights after, my boyfriend & I have been getting bit non stop. 4-7 bites at a time. Every other day we get a new bite. I've cleaned the room inside out. I called the store & after getting transferred all over they said it's impossible for the mattress to have bugs. They are sealed & sprayed. I asked them to send someone to inspect it. They don't do that he said. We never had this problem & I am concerned because my baby sleeps next to our bed! It is now 6/4/15 5:00am. My BF was getting ready for work & complains of more bites. I get up with the light in my phone & check the sheets & under the mattress protector & find a TEAR about 2 inches long. I check between the headboard & the mattress & there was big dark Bed Bug! So now I have a 1 month old mattress with a tear & bugs! They can't admit to the bug part but will charge me a restocking fee! I'm now thinking they sold me a restocked mattress.

I bought a mattress with my wife. In the beginning it was good. About 30 days we noticed that it started sinking in the middle. I called - They said "That is just breaking in". About 45 days into it they said our 30-day trial was up. Never again. I will not buy another mattress At Sit 'n Sleep

I bought the beautyrest mattress from sit 'n sleep in May 2014 and within the first 6 months it had deep body impressions on both sides. In march 2015 called for an inspection and they did send an inspector. First thing he said was that there's obvious impressions on both sides. He did his inspection and took pictures then told me sit 'n sleep will be contacting me with their decision. He gave a copy of the verification of inspection that I signed and even wrote no stains.

We purchased a Kingsdown mattress from, of all places, Sit N Sleep (Cerritos). We had many good things about the Kingsdown brand, so we decided to purchase a Kingsdown mattress. We tested several mattresses in the store for well over three hours, laid on the Kingsdown bed for an extensive period of time, and decided it felt wonderful. We were told we had a 30 day sleep trial. We paid $3,400 for the bed and went home to await delivery. The bed was delivered a week later and was set up. When we laid on this bed, it felt nothing like the bed in the store. We voiced our concern and were told the bed would need to broke in and to call customer service.

I bought my Mattress from Sit 'n Sleep Glendale CA store and after few weeks my mattress was sagging. Had inspection, they replaced my mattress and I pay more for better quality. After few month same thing happen so they gave me some kind of flat board and I was told that within 6 month my mattress will be flat. It's been a year now nothing happen, even worst, now I have back pain and can't sleep. So I had inspection again and they said my mattress is within normal numbers. I wish they can come and sleep one day on that mattress. I am only 125 LB and I measured that my mattress is 10 inches below in the middle than on sides. How can they deny to exchange it??? I wrote to customer service 3 times - nobody responded. WHAT SHOULD I DO????

The Sitnsleep product support and warranty service is not supported by the Palmdale store nor the Sitnsleep warranty company. They fail to provide customer service for defective merchandise. The remote control for the bed that was purchased in January 2012 is defective and this was reported to the store before the warranty expired. They provided a phone number of the warranty company. The warranty company refuses to accept our word that the control is defective and wanted us to hire an electrician to verify the fault. Then they said we would have to mail the control to them so they could verify that the control was defective before they would replace it.

On 10/26/2014 I bought what I was led to believe a top quality Down Pillow. After not even 2 months of use, Feather (not Down feathers) are sticking out of the pillow through the pillow case. The 'stems' of the feathers are long and very sharp...enough to wake you up in the middle of the night if your face rolls on it! I went to the Laguna Hills store to complain -- very unsympathetic...was sent away to call Customers Service. I have done so. I was told that my complaint will be sent to the manufacturer. I should hear back in a week.

OK I just called and told them about my bed being broke. I am just now reading all these complaints so am going to call tomorrow and tell them again my bed is broke. Instead of waiting on inspector to deny me, I am going to take my bed to their store during business hours. And give them the bed back. Am will not leave until they have fixed this problem. I feel bad that it's so many of us that got screwed. I don't play with my money, I have seven kids to feed. So I gotta do what I gotta do. I refused to wait for them, I will go to them while they are selling to others.

First, I was happy with the experience in the store and with the bed. But when the bed, springs and frame were delivered, they dragged it across the floor and made a 4 ft scuff mark that I could not remove. Very difficult to get someone on the phone to make a claim. When I do, they agree to send out reps to take pictures. Instead they send out the two men who delivered the bed. They say they can't see the mark, that someone else must have done it. I asked them to leave. The mark is still there and I need to start over with the phone calls, scheduling a rep, etc. I would like them to remove the mark they left and I don't think it should take so much time.

I purchased a mattress 7/10/14. I was starting to have back problems because the mattress had sagged and I was sleeping in a pit. I looked up Sit 'n Sleep complaints and was afraid I was going to have a war on my hands to get the mattress exchanged. I called them and they sent the mattress inspector out to look at the mattress. He made his report and a few days later I received my denial letter. I do not agree with the method they use for measuring the mattress. They go from side to side in the sagged area. As I have an engineering background the measuring practice they use is in my opinion laughable. So I went in and discussed with the manager of the location. I was loaded for bear. She was sympathetic to my concerns and told me to call customer service.

You Are Killing Me, **!! INDEED! Let me start by saying my in-store transaction with Sit ‘N Sleep (969 La Brea Ave., Los Angeles, 90038) was seamless. In and out of the store in 10 minutes, perfectly happy, all questions answered by wonderful salesperson **. Delivery was perfect, with the exception of the mattress protector which was the wrong size. The delivery person told me to refuse delivery and I would be sent a new one. A new one in the correct size was delivered the following day. I couldn't have been more pleased with the whole experience.

I am 88 years old and recently, my wife and I bought a sleep electric beds with 2 Simmons mattresses Alexia to last 20 years. The Manager and Salesman of Sit'n Sleep where we bought them were very nice, courteous and very nice to us. However one of the mattress was defective and the cost of the mattress was $1250 each. My complaint went to Simmons Alexia Xtra Firm after one of the mattress was inspected. We were told after around and around and by mail from Sit'n Sleep the mattress was within the parameters which challenge. I am old and the purpose of buying the High Class Manufacturer of mattress is the comfort and not discomfort. I'm sorry and thank you.

Never ever purchase a mattress at Sit & Sleep! Purchased an expensive mattress from there a year ago, now dealing with huge dents on each side of our bed exceeding 2". Was told they had to send out a tech from Precise Mattress inspection to take photos for them to review. 3 weeks later they came out, took pics, denied our claim because lack of center support. One of the slats under the bed was slightly turned. Such BS, so my mattress is defective because of this! Does not make any sense. They are just looking for a way to get out of backing their product & giving us a refund. We did everything we were supposed to do and keep getting the runaround. There are so many complaints, I'm going to get consumer reports to do a TV story on Sit & Sleep and their fraudulent ways. They need to be shut down!!!!

I purchased a fairly expensive mattress set and was informed that one box spring was on back order. No big deal, I was informed and made the decision to have the mattress and one box spring delivered 8/10/14. The delivery department confirmed my delivery for Sunday, reiterated the box spring was short and that it would be delivered Tuesday the 12th. That day came with no call or info from anyone. I reached out to the salesman that I purchased the set from and he informed me that the delivery was scheduled for Weds the 13th and that I would receive a call confirming the delivery. I did not receive a call from them on Tuesday but I did receive a call from them on Weds saying the truck would be leaving because it had waited 15 minutes already.

Never buy from this store if you are planning to buy a new mattress. It is very hard to exchange... They will never exchange your mattress if you happen not to like it. They will give you all excuses you can ever find!!!! So just a word of advice... do not buy from them!!!

They determine the criteria based off your complaint. After I described, they sent someone out and they measured Free Form Sag. The issue is not free form sag. The issue is I sink 6 into the mattress in a wear spot. The foam is not able to support me anymore. It has worn and does not support my weight. My shoulders are now falling asleep. My back is starting to hurt. I HAVE TO BUY A NEW MATTRESS NOW. RIDICULOUS!!!

We purchase a mattress set from Sit and Sleep about a week ago. They told us that it would take a week to be delivered. We pressed them to get it earlier since we had no mattress at the time and they said they couldn't, it had to be ordered. They showed up today to deliver and tried to give us a different mattress. When we called the store, the sales associate said, "That is not in stock. We don't know when we can get it in." Why did they sell that model to us then? I would warn all consumers to not purchase anything from this store. They do not represent truthfully what you are buying. I will be following up with their corporate office to see if we get any further resolution but I doubt it.

On 03/10/2014, I called Sit n Sleep customer service regards to my purchase of a queen mattress set because the box mattress is broken.. A week ago Sit n Sleep sent a inspector to view the my daughter's queen mattress set that I purchased on 12/2012. The problem with the mattress set was the box spring broke in pieces on one side. So the inspector took pictures of it, and told me that I will get a letter from Sit n Sleep. The letter came today on 03/10/2014, and it said there was stains on the mattress, inadequate support from improper frame, and Foundation border/grid wire damaged (not a manufacturing defect). There is no stains on the mattress, a cheap made frame was given to me free by Sit n Sleep for purchasing the Sealy queen set. My daughter is a heavy set young lady, and I felt when I bought this Sealy queen set from Sit n Sleep, I thought I was buying a quality mattress from a quality mattress company, Sit n Sleep.

Purchased a full size bed the middle of May 2013, but had trouble with the sheets being too big. I finally measured the bed the other day and it is not more than 52 inches max and should be 54. The manager said I was wrong and that my new sheets were probably stretched out or the pockets were too deep. I will never return to Sit ‘n Sleep for anything ever. I was told that they do not measure 54, probably at least 53 1/4. Mine is less and was told too bad, nothing I can do.

I am prefacing this write-up to provide some balance to all the negative reviews I have read. We purchased a Simmons mattress and box set from the Laguna Hills, CA store. After one night we called the store and said there was a problem. They said they would send an inspector. That took almost a month. The inspector (very nice) from Precise Mattress Co. filled out a report. I had to ASK for a copy of the report and I asked him to sign it. I asked for his business card, he had none. Our problems: 1. very squishy, not the firm on we bought in the store. 2. It sloped, not flat. 3. too narrow. Cal King should be 72-72" wide; ours was 69-70" and the sheets don't fit properly.

This is very poor quality products and customer service. Box springs on "premium" king bed squeak and have been replaced 3 times. Memory foam mattress will no longer support weight evenly, but they will not replace or service it because it has been used. It was a 15-year warranty.

I delivered for Sit N Sleep for about 10 yrs. They void any type of warranties that they feel will affect the re-sale of the mattress. Do not be fooled. These mattresses do not go back to the manufacturer. They are brought back to the warehouse, cleaned up a bit, re-bagged and sold to someone else as new after you have been charged a re-stocking fee and a price difference if there is one. They also do this with the heavy duty frames they pick up as old haul-aways. They spray paint them, re-box them and sell them for up to $120. This company is a huge fraud. As a delivery person, if I picked up a warranty exchange and did not notice a stain that may have been on it, I would be charged for that mattress. I don't understand why, if it supposedly goes back to manufacturer for a credit. On the other hand, I do understand that a stained mattress cannot be resold!

Fake inspections in order to void warranties - I bought a $2,600 Simmons mattress from the Brea store. The mattress was set up in our home by the Sit and Sleep staff. In just months, the cushion top was drooping on both sides. It felt like you were sleeping in a body shaped cavity. We called Sit and Sleep, and very quickly they referred the warranty inspection to Precise Mattress Inspection. Adam came out to "inspect" our mattress. We left the room during the "inspection" only to walk in on Adam fooling with the mattress frame. I did not understand at first what he was doing. But then Adam stood up and announced that, "That is your problem, the frame is too big for the mattress making it sag on this side.” He then quoted twice, "A mattress is like a house; without a good foundation it will ruin the house."

Unfair dismissal: I was a delivery guy at Sit 'n Sleep. I worked there for about 1 year until they fired me because a salesperson from Sit 'n Sleep at the store in Santa Clarita complained that I have a very offensive tattoo. I got a call the next day telling me I can't work there anymore and that was the last I heard of them. I was a good, hard worker, never had a complaint about me and they just let me go in a very unprofessional way. They lie to customers all the time especially the salesperson just to make that sale for that expensive mattress. Believe me, I know. And all that about the mattress protector that you supposedly have to buy for the warranty is **. They are just trying to make that big sale, they don't really care about the customer.

We have bought seven beds over the last 10 years from Sit 'N Sleep. Now, we have a bed that broke shortly after we bought it. They did not honor their warranty and refused to give us a new bed. They said it was normal wear and tear. The bed was only a few months old! Okay, so I let it go and decided to give them another shot. I was promised two nice queen-sized pillows, but once you walk out that door, that's it. They're done with you. Never again will I ever buy a bed from Sit 'N Sleep. I will go to Leeds.

I spent $4,000 on two Stearn and Foster mattresses. After one month of trying to sleep on a mattress that was nothing like the one I tested on the showroom floor, we gave up. Sit ‘N Sleep sent an "independent contractor" to see if the mattresses were defective. They determined that they were not defective, even though we felt like we had sunk to China during the night. Now we must pay a 20% restocking fee and buy new mattresses. I will say that our salesperson was cooperative and apologetic but she has no control. I have spoken with other people who have bought from other companies and had to return mattresses and had no problem. They did not have to go through the "independent contractor" evaluation or pay a restocking fee. My opinion is do not buy from Sit ‘N Sleep.

Sit 'n Sleep and Serta act in collusion to prevent either of the two companies to provide warranty protection. Neither stand behind the product once the customer purchases. Serta (and all the other manufacturers) gives a 10-year warranty until you actually try to access it. My mattress is less than 7 years old but drastically sags in the middle. When you call Sit 'n Sleep, they send out an "independent third party" to inspect the mattress. The so-called "independent third party" is paid by the manufacturer which calls to the fact that they are not independent and in the best interest of the manufacturer, not to find the mattress should be replaced.

We had a very similar experience with Chris in Riverside, CA. We purchased a $3200 Stearns & Foster mattress. We slept on it for one night - horrible! We went into the store the next day and talked to the sales lady and the assistant manager in the Brea, CA store. We were reminded of the 30-day sleep trial - yeah, that's not going to happen. This bed is harder than bricks - not at all like the one in the store. But I guess they forgot to tell us about how all the beds in the store are broken in and the one you purchase won't be anything like the one in the store.

Sit 'n Sleep delivery people scratched our car with a box cutter. They caused $500.00 damage and they denied responsibility from minute one. They gave us the runaround for two months, they misled us, avoided our phone calls, they asked for police reports and then they denied any responsibility. Their insurance carrier finally gave us the boot. He told us that the only thing we could do was to call our car insurance, then our insurance would call them (Sit 'n Sleep's insurance) and that they would deny any responsibility all over again. There is no winning against these people! Consumers go into these retailers to buy their products, but if they cause damage to your private property during delivery, Sit 'n Sleep will stick you with the bill.

I purchased the whole package - mattress, box spring, frame from Sit 'n Sleep in December 2010. Fifteen months later, the wood in the box spring broke. I called it in. They sent an independent inspection company out three weeks later. They submitted a report. I just received the letter from Sit 'n Sleep on 04/06/12 stating the reason the box spring broke was due to inadequate support from improper frame. I called customer service stating I received the frame from Sit 'n Sleep so please replace my box spring. After going up the chain of management, they kept telling me that the manufacturer does not cover this. What can I do?

We purchased a Kingsdown Sleep to live 800 from this outfit. We had had a great prior experience with a Kingsdown mattress we had purchased in New York, so we decided to purchase a Kigsdown product again. We used their computerized bed to determine our individual sleep firmness, laid on the appropriate bed, and it felt wonderful. So far great! We were told we had a 30 day sleep trial. We paid $4,000 for the bed and went home to await delivery. The bed was delivered a week later and was set up. We lay on this bed and it felt nothing like the bed in the store. We voiced our concern and were told the bed would need to break in.

On 11-15-2011, I purchased a Simmons Beauty Rest mattress for $1,800, plus sales tax. Mattress was delivered 1 week later. The first night of sleep, both my husband and I rolled in the center of the bed and were not able to sleep on the edge of the bed. It was like laying in a hammock.

I bought a mattress & adjustable base from Sit 'n Sleep. It was delivered on October 11th 2011, but was not slept on until October 15th (traditional reasons due to our first night of being married). From that night, Saturday the 15th my wife complained of having back problems. I read the warranty and decided that we sleep on it a few more times (after we returned from our honeymoon on Oct. the 21st). Her back pain persisted so I called Eddie (salesrep. of Sit 'n Sleep, Upland) to inform him that our bed was sinking in and causing my wife back problems. He directed me to customer care at 800/961-1997.

I'm writing in regards to a warranty issue. Precise Mattress Inspection sent out a technician, and although problems were found to be within a fraction of an inch, you denied doing anything about it (I would have more detail but you refused to give me a copy of the report). Other issues are also present that were not addressed and are listed on the report but not responded to; the most important being a lump or such (I would have more detail but you refused to give me a copy of the report) under the pillow top that is causing me pain in my back and a poor night's rest. All issues that lead to this inspection are still present and continue to get worse.

I purchased a mattress in 2-11 and put a down payment with a gift card for $100.00. The sales girl asked if I wanted the gift card back and I said no. A few days later, we decided we did not want to purchase the mattress because of the cost and there were other issues that needed to be addressed for home repairs. I called and cancelled the order, but asked them not to refund my money back to the gift card because I did not have it. Their accounting department refunded the gift card anyway. I explained to them I did not have it and they were rude and said how do they know that? I told them to ask the sales girl. They tried to run a sale on the gift card, but it was declining it. They will not refund my money back because they feel that the accounting books are closed, that there is no money to refund so I lost my $100 deposit and they will not make it right.

We decided to purchase a new bed about 6 years ago. We are on bed number 3 and my doctor is seeing a regression in my low back. This is what prompted the new bed in the first place. They sent an inspector each time and replaced the first two times after a re inspection. The sales person at our local store has been nothing but fantastic! However, it is always a run around with the inspection and replacement part.

After looking at temperpedic beds at several different businesses, I went to the Tarzana, CA store knowing what I wanted. I also intended to use the one year no interest if paid in full in that time. I was never told that their policy had changed within the week nor was it written on the receipt. When after two months I received a phone call stating that the credit card was being charged $60 in interest and that there was going to be a late pay entered against the credit rating, they were told to take the payment and they waived (thank goodness) the late notice.

I purchased 3 mattresses from the Sit'n Sleep Store in Laguna Hills 15 months ago. The most expensive, a Sealey Premium (Closon Pointe) has two craters already and will not "bounce back". We cannot sleep on one side. My husband now sleeps on another bed. The inspection, of course, came back within specifications (1 1/4 inch sinkhole, rather than 1 1/2 inch). The customer service supervisor took zero responsibility and had no interest in helping resolve the issue. She was rude and told me to complain to Sealey. When I told her I was a lawyer and will seek legal redress for the quality misrepresentations made by Sit'n Sleep, she essentially said they did not care. When I also told her that this poor quality customer service would hurt the Sit'n Sleep reputation, she said "no problem" and laughed. It was incredible. The mattress is no longer usable. I paid $2,500 less than 15 months ago and will need to buy another one soon. My husband sleeps downstairs and my back is sore every morning.

Same as all the others, Dian in Oceanside said it best. I bought a 400, one side is high, the other sinks in when laid on; sinks about 6 or more inches. E-mail and phone calls all went back to they meet specifications. They will exchange it one time at a 20 % restocking fee. What do you think takes place after the mattress is restocked. Yes, it's resold. I think Sit ‘N Sleep needs to be exposed for what they are doing. I want my money back so I can get a mattress I can sleep on. I paid over $2400.00 for a mattress I can't sleep on. I’ve had sleepless nights, back pain, plus the fact I lost a lot of money on a possible restocked pre-used mattress.

We spent $4,000 on a Kingsdown which Sit 'n Sleep highly recommended as the best and highest-ranked for customer satisfaction. On both counts, they misled us. Just look at the complaints and mattress rankings on the web. The first delivery was the wrong mattress, which they admitted and then acted like they were doing us a big favor to exchange the mattress.

I bought a $3200 Serta Mattress that is sagging. They brought an inspector who wrote a report (I have a copy) that my mattress sagged 1 1/2 inches plus. This falls within the parameters of replacing my mattress via warranty. Serta refuses to honor the warranty. In the meantime, I am sleeping on my son's twin bed where my legs are hanging out. This is not fair.

After dealing with the new store manager, they decided to wave the $500.00 re-stocking fee and we were able to exchange the mattress for a different style. Thank you to the people who care.

My wife and I went to Sit and Sleep (S&S) to purchase a mattress. First, however, we laid on their machine that helps them determine the proper mattress. The manager said this is the right mattress for you and you will love it. We laid on it for a few minutes and it felt okay. We paid over $4,000. Upon delivery, the delivery men threw the mattress off the truck. We requested a new mattress that they delivered.

We purchased a mattress from Sit 'n Sleep in 10/13/07 at the Oxnard store. We had it delivered and I noticed right away that the mattress was sagging and my back started to hurt. I called the store and talked to Sharon **, the salesperson, after I made a few calls because I never got a call back. I got her on the phone and she agreed to replace the mattress on 10/23/07. Here it is 1 year and 2 months later, the mattress is sagging again on both sides and my back hurts all the time from sleeping on this mattress. I called Sit 'n Sleep at their 800 number on 6/10/09. An independent inspection company came to inspect the mattress. The inspector took pictures of the mattress and laid a string across the mattress. When he did this, you could see the sagging on the mattress on both sides of the mattress.

I've dealt with many businesses in my day, Sit ‘n Sleep included. However, I see complaints like these and I have to disagree. I got my mattress there and was very impressed under the circumstances. I also had a mattress delivered, it turned out to be a mattress that was assembled incorrectly, but I called and told them what happened. Sit ‘n Sleep took the mattress back, sent me another one, and gave me an extra discount. Since then, the mattress has been good and I’m satisfied.

On 2/10/07 I purchased a Miralux, Treasure CF mattress through Sit n Sleep located in Montebello, California. It was delivered on 2/14/2007. In 9/2007 I was turning over the mattress and I noticed many rips along the creases of the mattress. One rip was 15" in length. I contacted Sit n sleep's Customer Service Dept. for a warranty inspection. On 9/24 IBG, an independent inspection company came to inspect the mattress. The inspector only 2 pictures of the 15" rip. I asked the inspector to please take pictures of the before and after, but he said, the one 15" rip picture would be sufficient.