Sit 'n Sleep Reviews

I purchased a box spring and mattress in 2017 for my son. Recently found out that the bed was sagging and box spring frame was broken. I called my go-to neighborhood Sit 'n Sleep where I've purchased for many years. Unfortunately they no longer deal with Sherwood product (falling out) and they gave me a number to call for the warranty/claims. It's like jumping through hoops, trying to get someone on the phone for Sherwood.

Love my Hybrid Mattress. Very comfortable and fits my body and style, able to sleep comfortably and no more backaches. I also like the protector that I purchase to put over the mattress it feels like silk. Really love it and it was worth all my coins.

Very good experience. They observed Covid protocols by giving us a pellon sheet to place on the beds before laying on them. There was absolutely no pressure to purchase. We weren't planning on a purchase that day, but did so anyway. Delivery was spot on! Arrived and set up right on schedule.

Lisa ** was extremely helpful in assisting us in choosing the right bed and adjustable system for the mattress. She also helped us with pillows. We ended up with the Nectar Lush and it has fallen a little short of our expectations. It was much firmer than we anticipated, so we've purchased a 2" foam topper that has helped. My wife had done some preliminary research and asked to see the Nectar mattress first, perhaps we should have looked into some others. But the staff at the store was excellent and delivery guys were very good as well. Sit'N Sleep got 5 stars, the product got 4.

During Covid, it's impossible to get something like a bed delivered in a reasonable time frame. Sit 'n Sleep helped me place the order online, gave me a discount, and delivered the next day. The bed is amazingly comfortable, and even my husband is pleased (a rare thing). I would give Sit 'n Sleep the highest rating possible.

I was in the market for two twin mattresses. When I walked in I was greeted by Alan, who turned out to be one of the best sales people I’ve ever dealt with. He was extremely knowledgeable, funny and was able to meet and exceed all of my expectations. I have already referred 3 people to Alan because of his amazing work.

When we bought a hybrid mattress, we had a great sales rep and delivery service. But when we first got our mattress, the box spring was too high. Even the delivery guy recommended getting the low-profile ones and to call Sit 'n Sleep back. The delivery people came in and switched them out. It was really easy. The mattress is good and it's comfortable. It took me a couple of weeks to get used to it but I'm fine now.

Beware! Buying process may be nice, but they don't stand by their products. We bought 4 mattresses from them 4 years ago, and one of them broke. Like, an over 3 inch hole appeared not in the fabric, but the springs, etc. of the mattress. Contacted them and they sent out an "independent" company to verify. They now allege that there is a "stain" on the mattress that voids the warranty -- despite the fact that it has spent the last four years wrapped in the zippered waterproof cover we bought from them. They will do nothing except offer a discount on buying another mattress from them. No thank you. I'll buy from someone who stands by their products.

We purchased the memory foam from Sit 'n Sleep. We purchased the base too, the one that goes up and down. We are super happy with everything. The sales rep was really good and helpful. I had an issue with the delivery though. There was a slight hiccup. There was a disagreement between the delivery people about where to put something and they raised their voices with each other so it was a little chaotic.

Everything has been working out okay with our mattress from Sit 'n Sleep. It feels good. It's better than the one we had before. The sales reps were good. However, we had to exchange, ‘cause the one that we had was just too hard. It seemed okay when we tried it in the store. We exchanged it for the same mattress, but with a pillow top. This is working out better. But we had to pay the difference and the stocking fee. I wish we could have gotten a better deal on that.

I bought Sit 'n Sleep a few years ago for my son and he loved it, so I bought another for my daughter, and they liked it. My aunt bought one 15 years ago and she was the one who told me about it. It was a really good experience with their sales rep. He knew his stuff. The delivery was good too. But they could have a better price.

I just moved into a new place with my wife and she's pregnant. So I was looking for a better mattress that can make her more comfortable and feel more support during the pregnancy. I felt good about the Sit 'n Sleep mattress and it was comfortable when I tried it at the store. I got a hybrid mattress and it has been good so far. There were three guys who did the delivery and it was okay. But the attitude of one of the guys was not that good. He wanted me to sign the delivery paper and at that time, he just threw the mattress topper on the floor instead of handing it to me directly. I felt bad about that kind of action and at the same time, I noticed that the cover was not something that was necessary to use. So, I returned that instead at the end. But we're satisfied with the quality of the mattress.

Our sales representative was extremely knowledgeable & provided us with all of the information we needed to make our final purchase. We will definitely be returning when we need a new mattress & will highly recommend Sit'n Sleep to all of our friends & family.

Our family has enjoyed the healthy support of our Tempur-pedic memory foam since 2011. Now we have two queens and two reclining twin extra-longs. Mom when she had cancer and Dad now with his stroke benefit from the memory foam radiating mass load from body protrusions eliminating pressure sores. Air mattresses magnify the mass load on body surface contact zones.

We got a hybrid mattress from Sit 'n Sleep and since using it, we've been sleeping a lot better. We had a great experience with this company and we would use them again.

Great customer service. Friendly and easy to explain my needs. Manager made it easy and was understanding and helpful. Schedule delivery the next day and the set up was easy. Good selection and I would recommend you to my friends and family.

I used this base for slightly over a month. On September 19, 2020 it quit working. I’m still waiting for a technician to come to find out what part is needed. October 12 is the soonest they could get someone out, almost a month. Then they will have to bring the part and fix it!

We had the most superb customer service we have ever experience at any mattress showroom. Our needs were fulfilled and they went above and beyond our expectations. I cant recall our salesperson but he helped us out as we were family. I will definitely refer our family to our Carson Sit n Sleep location. We love it!

Great product, price, delivery and set up of my son's bed frame and headboard. Customer service rep. was very professional and courteous as were the delivery personnel. Highly recommend Sit and Sleep to anyone looking for new bedroom needs. Thanks again.

I bought a new mattress, bed frame, side table, linens and pillows. The salesperson was very respectful of my wishes and helped me find the perfect mattress. I also bought a very attractive bed frame with an attachable side table. I do not like to spend a long time shopping and the whole process was very smooth. My order was delivered the next day. It is the most comfortable bed I have ever owned.

Ryan ** is the very the best salesman I have ever encountered. Bar none!. He is extremely helpful and really very very knowledgeable. This man knew his products! He not only got us the best deal but made it a pleasure to boot. Amicable and smart. You guys are not paying him nearly enough.

They were very professional and efficient. Took the spare mattress without any difficulty and treated us so well! My wife and I are very happy with our purchase. The mattress we bought was a cooling mattress. We’ll be back soon!

Bernie at the Culver City Sit 'n Sleep helped me make two gift orders for sheets. He was very patient and helpful and followed through to make sure I got the exact information I needed. I was already using a set of the bamboo Tencel sheets which are very comfortable.

I was amazed at how clean the store was. Michael, who help me, wore a mask, gave me a cloth sheet to use when trying mattresses. He never touched it again, I moved it when I tried different mattresses, and he said me to pick it up and take it with me. I told Michael what I was looking for, he did not try to up sale me.

I had shopped for mattresses before and finally decided to make the leap. The woman helping me knew exactly which mattress I came back to find based on my description. I tried it, knew it was the one I remembered, and bought it. I was in and out quickly, my mattress was delivered and set up quickly and I'm now thoroughly enjoying the good night's rest on this thing. I've become a morning person now. The second I lay down and turn off the light, I fall asleep. I get a full 8 hours rest and I wake up refreshed instead of in pain and still tired. This was a great experience, this is a great mattress, and I'm incredibly grateful to you guys for providing this experience.

Bought a mattress a year ago and it hard as a rock, I thought support was the way to go. I went back to Sit 'n Sleep and they said I had a 365 day exchange policy. The delivery crew has come 3x now and won't do the exchange. Also they don't wear masks, gloves, speak English, and their hands were all dirty. I inspected the mattress before they came (I also use 2 mattress protectors). They took my mattress to the truck and brought my new one in then they brought the old one back in and said it was stained and it was damp. Each time they come they find some other reason to not exchange the mattress.

We bought an expensive bed, base and linen. We also bought a 10 warranty that is not being accommodated. Sit-n-Sleep uses a company called Servco, we have been in touch with them since early August. Not only did Sit-n-Sleep drop the ball back in late June early July, this company Servco keeps giving me the run-around. I've been scheduled for a service more times than I can count. We haven't even had the bed for a year but by the time services will be rendered my warranty will be up. Today I called Sit-n-Sleep customer service HQ's and because people are working from home, the call kept dropping. They have my number which is attached to my account. They use my number as a point of reference so why can't they call me back? Lesson learned, next time we will buy the base elsewhere like we did the first time we bought a mattress from Sit-n-Sleep. It was much cheaper and we never had an issue, we just passed it on to a relative.

We've been on different mattresses, but we were still sleeping on the same waterbed furniture. When our last one sprung a leak, it was an ordeal getting it drained and getting it taken care of. We realized at our age that we're not physically able to deal with the downside of having a waterbed, which is a catastrophic leak. We travel a lot, so we spend enough time on conventional mattresses that we know we can sleep on one. Nothing beats a waterbed, but we're getting older now. We decided to change back to a conventional mattress and bought one from a local Sit 'n Sleep store. A mattresses is a mattress, is a mattress but the price is good. It was also everything we expected it to be and the fella who helped to us at the store was very professional and took care of us.

Hi! My in-store experience was really good -the salesperson who helped me was very kind and nice. According to your mattress matching technology, I needed one that was in the softer side. I chose one in that range. It was definitely not the best match for me, and unfortunately because it was a floor model, I can not return or exchange it. Wished I hadn't bought this one of course... and wish I hadn't fully trusted the recommendation. Very bummed :(. Thank you for reading my review though!

We loved our experience purchasing our new bed at Sit n Sleep. They were so helpful and not pushy at all with regard to our purchase. Delivery and set up was quick and professional as well! They even hauled away our old mattress. Definitely will recommend sit n sleep to all our family and friends.