About Sit 'n Sleep
Sit 'n Sleep is a mattress superstore located in Southern California. For over 35 years, Sit 'n Sleep has dedicated their focus to finding consumers the perfect mattress based on their individual wants and needs. The Sit 'n Sleep consultants are continuously researching sleep health and attend various training courses on an ongoing basis. Sit 'n Sleep carries all major mattress brands in addition to bedroom furniture, bed linens and pillows.
Overall Satisfaction Rating
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KAT (KATHLEEN **) IS VERY UNETHICAL, USES SHADY TACTICS TO MAKE HER COMMISSIONS, AND DOES NOT FULLY DISCLOSE INFORMATION. She omitted information from me. On 5-22-22 I purchased a TEMPUR-PEDIC adjustable mattress, $6,526.61. I informed Kat I had low back pain and need a firm mattress. She showed me 4 mattresses. I reiterated; I need a firm mattress (even their testing machine confirmed I need a firm mattress). Kat said, it's a firm mattress and the one I would receive will be even firmer. Kat said, if I am not comfortable with the mattress I can return it, the re-stock fee is $250.
I had the mattress for 5 days. Since day one it did not feel right for me. The mattress is VERY UNCOMFORTABLE, I sink, the adjustable bed includes a massager -- it's noisy, and when I adjust the mattress, it has a mind of its own: it self adjusts after I adjusted it and set the remote control aside. $6,526.61 for poor quality!! Day 5 I decided I need to exchange it for a firm mattress. I called Kat and left a message. Kat did not return my call. On 5/30/22 I went to the store to meet with Kat. While Kat was helping an other customer, I explored and tested other mattresses. I noticed there were tags: Red for firm, Blue medium firm, and green soft. Kat sold me a BLUE TAG mattress/medium firm, when it should have been a RED firm tag. She sold me what she felt was the firmest Tempur-Pedic (Price is not an issue if it's worth it to me and the product is effective).
Kat approached me when she was finished with the other customer. I explained that I need a firmer mattress. Kat interrupted me and said, "You must keep the mattress for 30 days before you can return it for a credit and use the credit for equal or greater value of your purchase. We do not refund. All sales are final". I was in shock. I told her, "You never told me this and never gave me supporting documentation of the terms and conditions." Kat lied to me, just to make her commission. I asked her for the agreement. Kat said she didn't have it; she would have customer service email it to me.
On 05/31/22 I called and left customer service messages, faxed, emailed, and texted. I spoke to a customer service rep: Nakeshia **, she told me once the mattress is delivered all sales are final. Kat purposely did not give me the agreement. Had she of given me the agreement I would have read it and NEVER agreed to it. WHAT A RIP OFF and CHEAP salesmanship. A manager was suppose to call me and never did. At this point I just want my refund and for the mattress to be picked up. I have no problem paying the re-stock fee, since she made me aware of that on the day of sale. I financed the mattress, I signed those doc. She gave me paperwork on the financing, but omitted both verbal and written information that all sales are final/no refunds.
The 30 day trail is "IF" I want to exchange it for a different mattress, so legally I am not bind to anything. I don't want to exchange it. I want my money back less the re-stock fee. I WAS NEVER GIVEN THE TERMS AND CONDITIONS. KAT IS A LIAR, CHEATER, AND THIEF. I tried to email Larry ** and contact him: the information he has posted online is inaccurate. You can not get a hold of him. I want to speak with someone that has the AUTHORITY to make things right for me. If not KAT has placed me in a position, where I have to pursue stronger measures in order to correct and make this sale right. I am a PT. I have great influence in California. I can make it known to all patients and spread the word to not buy from Sit 'N Sleep. I am very disappointed and disgusted. Sit 'n Sleep you need to know that Kat uses SHADY SALES TACTICS to make her commissions and cause DAMAGE TO YOUR BRAND AND REPUTATION. I am hoping to hear from a fair and ethical manager soon.
Beyond disappointed that Sit 'n Sleep does not actually allow you to 'return' a mattress for a refund. They only let you 'exchange' it for a 20% restocking fee. That means I have to pay them 20% and ALSO buy a new mattress from them. I feel totally held hostage by this policy as they do not carry the mattress that I now want. They need to rename their return policy to 'exchange policy'... or maybe go with something like the "Rest Assured Promise" as the Mattress Firm does rather than imply the returns for a refund are possible.
They say they will beat anyone's advertised price, or my mattress is FREE. This is also ** as the contract with suppliers to rebrand the mattresses for their stores only. Try finding a Sealy "Malibu Palms, Carmel Creek, Estero or Bixby" or a Beautyrest "Mandevile, Cruz Bay, or Cocoa Beach" at any other mattress store. You can't! If they really want to beat anyone's advertised price, they should also include anyone's return policy and count Costco as a competitor. You can always return mattresses at Costco for a full refund. You are better off taking your chances on a Costco mattress. You'll sleep better knowing that Costco has your back!
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This review focuses on Sit N Sleep's online shopping experience and says nothing of their product quality. In short, Sit N Sleep maintains a poor, confusing, and bordering on dishonest, online shopping experience. Many mattress and furniture businesses have scaled their digital buying experience so that shoppers can receive an estimated delivery date at some point in their shopping session. For example, when buying a bed at Costco, you are given an estimated delivery date by the end of checkout. If a particular product is not in stock or backlogged, the shopper is made aware of it and prevented from adding the item to their shopping cart in the first place. Simple and intuitive, right?
This is not the case with Sit N Sleep. On Sit N Sleep's website, the shopper can outright purchase items that are out of stock. To make matters worse, the shopper is not made aware of this at any point within their shopping session. The shopper only finds out about this small but significant detail AFTER THEY HAVE COMPLETED THEIR PURCHASE. Several hours after the purchase has been finalized, Sit N Sleep will shoot out an email informing the buyer that so and so product is unavailable and when it is expected to be restocked (usually a few weeks out). The buyer is allowed to adjust / exchange their purchase but must reach out to a salesperson by phone / web in order to do so.
Purchasing a mattress is not a small, inconsequential decision. There is generally a lot of thought that gets invested into the purchase. I personally like performing a certain amount of due diligence, poring over user reviews, and consulting with friends and family, before deciding. It is certainly not a good feeling to have gone through this personal shopping ritual, to go as far as making the purchase, then be slammed with "whoops... we don't have this thing that we sold to you..." @ Sit N Sleep. It is a simple fix. Just bake in the delay times and backlogged item status to your online sales system, similar to how the other big-brand retailers (Costco, Amazon, Best Buy, every big-brand retailer but Sit N Sleep) are doing it.
The installers left a mess of the house with box material all over the floors. Additionally, the bunkie boards we ordered did not fit the bead frame! When I tried to return them, I was told that I would not receive a full refund. They will charge a 20% restocking fee even if you never used their product! They didn't respond to any of my emails about this issue. I'll never do business with Sit 'n Sleep again, and I strongly advise all other buyers to be wary of purchasing from this company.
Customer service good, different option. It's great but I will say the pricing are somewhat high. But everything else it's okay. I would definitely recommend it to anyone that wants variety opinions.
I purchased a box spring and mattress in 2017 for my son. Recently found out that the bed was sagging and box spring frame was broken. I called my go-to neighborhood Sit 'n Sleep where I've purchased for many years. Unfortunately they no longer deal with Sherwood product (falling out) and they gave me a number to call for the warranty/claims. It's like jumping through hoops, trying to get someone on the phone for Sherwood.
After a week of trying and finally getting someone to email me, they sent an inspector to review the items. I then received an email with approval for new mattress and box spring, but I would need to pay for shipping from Arizona + added removal of old items via mail along with the tags. At this current Covid time, I'm finding myself in a financial hardship with one person working in the home since March of last year. I reached back to Sit n Sleep to speak with a supervisor, but she's been in training and will be for the remaining week. I'm stuck and my son continues to sleep on the floor.
According to our records - this has been taken care of. Guest was given an exchange.
Love my Hybrid Mattress. Very comfortable and fits my body and style, able to sleep comfortably and no more backaches. I also like the protector that I purchase to put over the mattress it feels like silk. Really love it and it was worth all my coins.
Very good experience. They observed Covid protocols by giving us a pellon sheet to place on the beds before laying on them. There was absolutely no pressure to purchase. We weren't planning on a purchase that day, but did so anyway. Delivery was spot on! Arrived and set up right on schedule.
Lisa ** was extremely helpful in assisting us in choosing the right bed and adjustable system for the mattress. She also helped us with pillows. We ended up with the Nectar Lush and it has fallen a little short of our expectations. It was much firmer than we anticipated, so we've purchased a 2" foam topper that has helped. My wife had done some preliminary research and asked to see the Nectar mattress first, perhaps we should have looked into some others. But the staff at the store was excellent and delivery guys were very good as well. Sit'N Sleep got 5 stars, the product got 4.
During Covid, it's impossible to get something like a bed delivered in a reasonable time frame. Sit 'n Sleep helped me place the order online, gave me a discount, and delivered the next day. The bed is amazingly comfortable, and even my husband is pleased (a rare thing). I would give Sit 'n Sleep the highest rating possible.
Sit 'n Sleep Company Information
- Company Name:
- Sit 'n Sleep
- 14300 S. Main St.
- Postal Code:
- United States
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