Sit 'n Sleep Reviews

I continued staying in the store and called the customer service number again. In the middle of my conversation with the customer services, the Assistant Manager without my consensus hijacked my call by grabbing my phone, talked to the customer rep. and told him to dismiss my request. I was totally SHOCKED! I don't deserved to be mistreated.

It was not about whether the request was approved or not, but the way they treating and handling customers. I requested to exchange the bases but not the mattresses and ended up the customer service INFORMED me they were cancelling my whole order (2 mattress and 2 bases which have been delivered and worth $8000+) and scheduling a pick up. Ridiculous!

I had the mattress for 5 days. Since day one it did not feel right for me. The mattress is VERY UNCOMFORTABLE, I sink, the adjustable bed includes a massager -- it's noisy, and when I adjust the mattress, it has a mind of its own: it self adjusts after I adjusted it and set the remote control aside. $6,526.61 for poor quality!! Day 5 I decided I need to exchange it for a firm mattress. I called Kat and left a message. Kat did not return my call. On 5/30/22 I went to the store to meet with Kat. While Kat was helping an other customer, I explored and tested other mattresses. I noticed there were tags: Red for firm, Blue medium firm, and green soft. Kat sold me a BLUE TAG mattress/medium firm, when it should have been a RED firm tag. She sold me what she felt was the firmest Tempur-Pedic (Price is not an issue if it's worth it to me and the product is effective).

Kat approached me when she was finished with the other customer. I explained that I need a firmer mattress. Kat interrupted me and said, "You must keep the mattress for 30 days before you can return it for a credit and use the credit for equal or greater value of your purchase. We do not refund. All sales are final". I was in shock. I told her, "You never told me this and never gave me supporting documentation of the terms and conditions." Kat lied to me, just to make her commission. I asked her for the agreement. Kat said she didn't have it; she would have customer service email it to me.

On 05/31/22 I called and left customer service messages, faxed, emailed, and texted. I spoke to a customer service rep: Nakeshia **, she told me once the mattress is delivered all sales are final. Kat purposely did not give me the agreement. Had she of given me the agreement I would have read it and NEVER agreed to it. WHAT A RIP OFF and CHEAP salesmanship. A manager was suppose to call me and never did. At this point I just want my refund and for the mattress to be picked up. I have no problem paying the re-stock fee, since she made me aware of that on the day of sale. I financed the mattress, I signed those doc. She gave me paperwork on the financing, but omitted both verbal and written information that all sales are final/no refunds.

The 30 day trail is "IF" I want to exchange it for a different mattress, so legally I am not bind to anything. I don't want to exchange it. I want my money back less the re-stock fee. I WAS NEVER GIVEN THE TERMS AND CONDITIONS. KAT IS A LIAR, CHEATER, AND THIEF. I tried to email Larry ** and contact him: the information he has posted online is inaccurate. You can not get a hold of him. I want to speak with someone that has the AUTHORITY to make things right for me. If not KAT has placed me in a position, where I have to pursue stronger measures in order to correct and make this sale right. I am a PT. I have great influence in California. I can make it known to all patients and spread the word to not buy from Sit 'N Sleep. I am very disappointed and disgusted. Sit 'n Sleep you need to know that Kat uses SHADY SALES TACTICS to make her commissions and cause DAMAGE TO YOUR BRAND AND REPUTATION. I am hoping to hear from a fair and ethical manager soon.

They say they will beat anyone's advertised price, or my mattress is FREE. This is also ** as the contract with suppliers to rebrand the mattresses for their stores only. Try finding a Sealy "Malibu Palms, Carmel Creek, Estero or Bixby" or a Beautyrest "Mandevile, Cruz Bay, or Cocoa Beach" at any other mattress store. You can't! If they really want to beat anyone's advertised price, they should also include anyone's return policy and count Costco as a competitor. You can always return mattresses at Costco for a full refund. You are better off taking your chances on a Costco mattress. You'll sleep better knowing that Costco has your back!

This is not the case with Sit N Sleep. On Sit N Sleep's website, the shopper can outright purchase items that are out of stock. To make matters worse, the shopper is not made aware of this at any point within their shopping session. The shopper only finds out about this small but significant detail AFTER THEY HAVE COMPLETED THEIR PURCHASE. Several hours after the purchase has been finalized, Sit N Sleep will shoot out an email informing the buyer that so and so product is unavailable and when it is expected to be restocked (usually a few weeks out). The buyer is allowed to adjust / exchange their purchase but must reach out to a salesperson by phone / web in order to do so.

Purchasing a mattress is not a small, inconsequential decision. There is generally a lot of thought that gets invested into the purchase. I personally like performing a certain amount of due diligence, poring over user reviews, and consulting with friends and family, before deciding. It is certainly not a good feeling to have gone through this personal shopping ritual, to go as far as making the purchase, then be slammed with "whoops... we don't have this thing that we sold to you..." @ Sit N Sleep. It is a simple fix. Just bake in the delay times and backlogged item status to your online sales system, similar to how the other big-brand retailers (Costco, Amazon, Best Buy, every big-brand retailer but Sit N Sleep) are doing it.