Sit 'n Sleep Reviews

Going to Sit 'n Sleep was a good experience. Jesse and Philip had a lot of knowledge on serving me what I needed to get done. They directed me on the mattress that fit me one hundred percent.. Great customer service and very knowledgeable all the way down to the delivery service.

I love the mattress and delivery very fast and on time. Very professional. I loved going to the store. They are very helpful and always willing to help the customer. I really recommend you all to visit this store.

Professionalism from start to finish. I was updated the day before and received a same day delivery time. Very satisfied with the delivery team. Very professional service and I will highly recommend Sit 'n Sleep to all my friends and family.

Our minds were made up after sleeping on the Helix mattress in a AirbNB a few months ago. We walked into the Sit N Sleep in Moreno Valley and was greeted by Manager Javier **. We were treated with patience and amazing knowledge of the Midnight Luxe mattress. We were given great details of our purchase. We plan to start our journey of great nights of sleep. We are 70 years old and this purchase is an investment, very well spent.

Very happy with my new mattress. Having a large selection of different options was great. Was able to get my mattress delivered with little to no fuss. Very happy with my King Koil mattress! The deliverymen came and took my old bed away before setting up the new one. They were very quick and polite.

Working with Clete made our purchase so easy but extra kudos to the fantastic follow up team. I was contacted to confirm my purchase that was to be delivered the next day and told that someone would call with a delivery window that evening which they did. The morning of my delivery I received a call that they were finishing up a delivery and I would be next. The delivery was quick and efficient. I then received a follow up call asking how my delivery went. Thank you for the best customer service I have experienced in a long while.

Excellent service. The installers were very nice. Removed our old bed which was heavy and cumbersome. No problem. Setup new bed. All said and done in about 30 minutes. Excellent! I would recommend Sit 'n Sleep to anyone without hesitation.

The delivery men Homer and his partner were excellent. They set up my new bed where I wanted it and removed my old bed without disturbing anything in my home. Before they arrived, I was worried that they might accidentally bump into a breakable item in my home on the way to the bedroom. I had no worries after they arrived. I was impressed that they arrived on time within the window they had given me.

We were greeted by Chris at the Costa Mesa location on Newport BLVD. He was so friendly, knowledgeable and extremely helpful. I truly recommend this store, location and Chris. We ended up purchasing two amazing beds, we have never slept so well.

Sit n Sleep sold me a bed that I was told was discounted because they were overstock & trying to get rid of them to bring in newer models. When I got the mattress, it was obvious it was an exchange; it was wrapped in plastic that was taped up like a kindergartner did it. I was told it had to be new because it came in a box.

Bought a Stearns and Foster mattress. I had one before and it was great! This one lasted about 6 months. BIG sag. The warranty adjuster came out and said it was with in specs(?) after measuring with a standard measuring tape? I got a good mattress from another store and it is still good after many years. Buyer beware!! No help from S and S!!

I purchased a King Koil mattress from Sit 'n Sleep in January. It is now sagging on both sides and has a large lump in the middle. I was told by Sit n Sleep it was not damaged enough. The manufacturer told Sit n Sleep handles their warranty. I have to sleep on my recliner because the mattress is to uncomfortable. And I have a bad back. Guess I am out of 3800 dollars.

Today at Pasadena store I requested to exchange my two mattress bases. The Assistant Manager said he cannot help me at the store level and told me to call the customer service, or come again several days later when the manager is here. I stayed at the store and called the customer service number that he gave me. Customer services representative asked me which store I purchased it and I told him it was Pasadena. He then put my call on hold and called Pasadena store. The Pasadena store manager heard the phone rang, picked it up and IMMEDIATELY hanged up.

I have been told my body is the problem, not the most expensive mattress in the class I requested. I tried to return it several times before the trial period was over. The sleazy salesperson told me I was wrong, not breaking in the mattress right etc. I passed the trial period. They refuse to let me return this mattress even though I believed the salesperson that said it was me...not the mattress. Don't ever shop here! Sleepy people who lie about what they tell you about anything. I'll never shop here again!!!

Very disappointing. This company is scamming people! They never mention anything about non- returnable policy of their mattresses!!! If fact their salesperson, Ken said that they except returns within 30 days, if still sealed in a plastic bag. None of their managers want to be responsible or work with the customers. Talk in a diminishing and sarcastic tone while pointing out how could I not know all mattresses sales are nonrefundable!!! The mattress is also very cheap quality. Disgusting company. I have no idea how they are still around.

KAT (KATHLEEN **) IS VERY UNETHICAL, USES SHADY TACTICS TO MAKE HER COMMISSIONS, AND DOES NOT FULLY DISCLOSE INFORMATION. She omitted information from me. On 5-22-22 I purchased a TEMPUR-PEDIC adjustable mattress, $6,526.61. I informed Kat I had low back pain and need a firm mattress. She showed me 4 mattresses. I reiterated; I need a firm mattress (even their testing machine confirmed I need a firm mattress). Kat said, it's a firm mattress and the one I would receive will be even firmer. Kat said, if I am not comfortable with the mattress I can return it, the re-stock fee is $250.

Beyond disappointed that Sit 'n Sleep does not actually allow you to 'return' a mattress for a refund. They only let you 'exchange' it for a 20% restocking fee. That means I have to pay them 20% and ALSO buy a new mattress from them. I feel totally held hostage by this policy as they do not carry the mattress that I now want. They need to rename their return policy to 'exchange policy'... or maybe go with something like the "Rest Assured Promise" as the Mattress Firm does rather than imply the returns for a refund are possible.

This review focuses on Sit N Sleep's online shopping experience and says nothing of their product quality. In short, Sit N Sleep maintains a poor, confusing, and bordering on dishonest, online shopping experience. Many mattress and furniture businesses have scaled their digital buying experience so that shoppers can receive an estimated delivery date at some point in their shopping session. For example, when buying a bed at Costco, you are given an estimated delivery date by the end of checkout. If a particular product is not in stock or backlogged, the shopper is made aware of it and prevented from adding the item to their shopping cart in the first place. Simple and intuitive, right?

The installers left a mess of the house with box material all over the floors. Additionally, the bunkie boards we ordered did not fit the bead frame! When I tried to return them, I was told that I would not receive a full refund. They will charge a 20% restocking fee even if you never used their product! They didn't respond to any of my emails about this issue. I'll never do business with Sit 'n Sleep again, and I strongly advise all other buyers to be wary of purchasing from this company.

Customer service good, different option. It's great but I will say the pricing are somewhat high. But everything else it's okay. I would definitely recommend it to anyone that wants variety opinions.

I purchased a box spring and mattress in 2017 for my son. Recently found out that the bed was sagging and box spring frame was broken. I called my go-to neighborhood Sit 'n Sleep where I've purchased for many years. Unfortunately they no longer deal with Sherwood product (falling out) and they gave me a number to call for the warranty/claims. It's like jumping through hoops, trying to get someone on the phone for Sherwood.

Love my Hybrid Mattress. Very comfortable and fits my body and style, able to sleep comfortably and no more backaches. I also like the protector that I purchase to put over the mattress it feels like silk. Really love it and it was worth all my coins.

Very good experience. They observed Covid protocols by giving us a pellon sheet to place on the beds before laying on them. There was absolutely no pressure to purchase. We weren't planning on a purchase that day, but did so anyway. Delivery was spot on! Arrived and set up right on schedule.

Lisa ** was extremely helpful in assisting us in choosing the right bed and adjustable system for the mattress. She also helped us with pillows. We ended up with the Nectar Lush and it has fallen a little short of our expectations. It was much firmer than we anticipated, so we've purchased a 2" foam topper that has helped. My wife had done some preliminary research and asked to see the Nectar mattress first, perhaps we should have looked into some others. But the staff at the store was excellent and delivery guys were very good as well. Sit'N Sleep got 5 stars, the product got 4.

During Covid, it's impossible to get something like a bed delivered in a reasonable time frame. Sit 'n Sleep helped me place the order online, gave me a discount, and delivered the next day. The bed is amazingly comfortable, and even my husband is pleased (a rare thing). I would give Sit 'n Sleep the highest rating possible.

I was in the market for two twin mattresses. When I walked in I was greeted by Alan, who turned out to be one of the best sales people I’ve ever dealt with. He was extremely knowledgeable, funny and was able to meet and exceed all of my expectations. I have already referred 3 people to Alan because of his amazing work.

When we bought a hybrid mattress, we had a great sales rep and delivery service. But when we first got our mattress, the box spring was too high. Even the delivery guy recommended getting the low-profile ones and to call Sit 'n Sleep back. The delivery people came in and switched them out. It was really easy. The mattress is good and it's comfortable. It took me a couple of weeks to get used to it but I'm fine now.

Beware! Buying process may be nice, but they don't stand by their products. We bought 4 mattresses from them 4 years ago, and one of them broke. Like, an over 3 inch hole appeared not in the fabric, but the springs, etc. of the mattress. Contacted them and they sent out an "independent" company to verify. They now allege that there is a "stain" on the mattress that voids the warranty -- despite the fact that it has spent the last four years wrapped in the zippered waterproof cover we bought from them. They will do nothing except offer a discount on buying another mattress from them. No thank you. I'll buy from someone who stands by their products.

We purchased the memory foam from Sit 'n Sleep. We purchased the base too, the one that goes up and down. We are super happy with everything. The sales rep was really good and helpful. I had an issue with the delivery though. There was a slight hiccup. There was a disagreement between the delivery people about where to put something and they raised their voices with each other so it was a little chaotic.

Everything has been working out okay with our mattress from Sit 'n Sleep. It feels good. It's better than the one we had before. The sales reps were good. However, we had to exchange, ‘cause the one that we had was just too hard. It seemed okay when we tried it in the store. We exchanged it for the same mattress, but with a pillow top. This is working out better. But we had to pay the difference and the stocking fee. I wish we could have gotten a better deal on that.

I bought Sit 'n Sleep a few years ago for my son and he loved it, so I bought another for my daughter, and they liked it. My aunt bought one 15 years ago and she was the one who told me about it. It was a really good experience with their sales rep. He knew his stuff. The delivery was good too. But they could have a better price.

I just moved into a new place with my wife and she's pregnant. So I was looking for a better mattress that can make her more comfortable and feel more support during the pregnancy. I felt good about the Sit 'n Sleep mattress and it was comfortable when I tried it at the store. I got a hybrid mattress and it has been good so far. There were three guys who did the delivery and it was okay. But the attitude of one of the guys was not that good. He wanted me to sign the delivery paper and at that time, he just threw the mattress topper on the floor instead of handing it to me directly. I felt bad about that kind of action and at the same time, I noticed that the cover was not something that was necessary to use. So, I returned that instead at the end. But we're satisfied with the quality of the mattress.

Our sales representative was extremely knowledgeable & provided us with all of the information we needed to make our final purchase. We will definitely be returning when we need a new mattress & will highly recommend Sit'n Sleep to all of our friends & family.

Our family has enjoyed the healthy support of our Tempur-pedic memory foam since 2011. Now we have two queens and two reclining twin extra-longs. Mom when she had cancer and Dad now with his stroke benefit from the memory foam radiating mass load from body protrusions eliminating pressure sores. Air mattresses magnify the mass load on body surface contact zones.

We got a hybrid mattress from Sit 'n Sleep and since using it, we've been sleeping a lot better. We had a great experience with this company and we would use them again.

Great customer service. Friendly and easy to explain my needs. Manager made it easy and was understanding and helpful. Schedule delivery the next day and the set up was easy. Good selection and I would recommend you to my friends and family.

I used this base for slightly over a month. On September 19, 2020 it quit working. I’m still waiting for a technician to come to find out what part is needed. October 12 is the soonest they could get someone out, almost a month. Then they will have to bring the part and fix it!

We had the most superb customer service we have ever experience at any mattress showroom. Our needs were fulfilled and they went above and beyond our expectations. I cant recall our salesperson but he helped us out as we were family. I will definitely refer our family to our Carson Sit n Sleep location. We love it!

Great product, price, delivery and set up of my son's bed frame and headboard. Customer service rep. was very professional and courteous as were the delivery personnel. Highly recommend Sit and Sleep to anyone looking for new bedroom needs. Thanks again.

I bought a new mattress, bed frame, side table, linens and pillows. The salesperson was very respectful of my wishes and helped me find the perfect mattress. I also bought a very attractive bed frame with an attachable side table. I do not like to spend a long time shopping and the whole process was very smooth. My order was delivered the next day. It is the most comfortable bed I have ever owned.

Ryan ** is the very the best salesman I have ever encountered. Bar none!. He is extremely helpful and really very very knowledgeable. This man knew his products! He not only got us the best deal but made it a pleasure to boot. Amicable and smart. You guys are not paying him nearly enough.

They were very professional and efficient. Took the spare mattress without any difficulty and treated us so well! My wife and I are very happy with our purchase. The mattress we bought was a cooling mattress. We’ll be back soon!

Bernie at the Culver City Sit 'n Sleep helped me make two gift orders for sheets. He was very patient and helpful and followed through to make sure I got the exact information I needed. I was already using a set of the bamboo Tencel sheets which are very comfortable.

I was amazed at how clean the store was. Michael, who help me, wore a mask, gave me a cloth sheet to use when trying mattresses. He never touched it again, I moved it when I tried different mattresses, and he said me to pick it up and take it with me. I told Michael what I was looking for, he did not try to up sale me.

I had shopped for mattresses before and finally decided to make the leap. The woman helping me knew exactly which mattress I came back to find based on my description. I tried it, knew it was the one I remembered, and bought it. I was in and out quickly, my mattress was delivered and set up quickly and I'm now thoroughly enjoying the good night's rest on this thing. I've become a morning person now. The second I lay down and turn off the light, I fall asleep. I get a full 8 hours rest and I wake up refreshed instead of in pain and still tired. This was a great experience, this is a great mattress, and I'm incredibly grateful to you guys for providing this experience.

Bought a mattress a year ago and it hard as a rock, I thought support was the way to go. I went back to Sit 'n Sleep and they said I had a 365 day exchange policy. The delivery crew has come 3x now and won't do the exchange. Also they don't wear masks, gloves, speak English, and their hands were all dirty. I inspected the mattress before they came (I also use 2 mattress protectors). They took my mattress to the truck and brought my new one in then they brought the old one back in and said it was stained and it was damp. Each time they come they find some other reason to not exchange the mattress.

We bought an expensive bed, base and linen. We also bought a 10 warranty that is not being accommodated. Sit-n-Sleep uses a company called Servco, we have been in touch with them since early August. Not only did Sit-n-Sleep drop the ball back in late June early July, this company Servco keeps giving me the run-around. I've been scheduled for a service more times than I can count. We haven't even had the bed for a year but by the time services will be rendered my warranty will be up. Today I called Sit-n-Sleep customer service HQ's and because people are working from home, the call kept dropping. They have my number which is attached to my account. They use my number as a point of reference so why can't they call me back? Lesson learned, next time we will buy the base elsewhere like we did the first time we bought a mattress from Sit-n-Sleep. It was much cheaper and we never had an issue, we just passed it on to a relative.

We've been on different mattresses, but we were still sleeping on the same waterbed furniture. When our last one sprung a leak, it was an ordeal getting it drained and getting it taken care of. We realized at our age that we're not physically able to deal with the downside of having a waterbed, which is a catastrophic leak. We travel a lot, so we spend enough time on conventional mattresses that we know we can sleep on one. Nothing beats a waterbed, but we're getting older now. We decided to change back to a conventional mattress and bought one from a local Sit 'n Sleep store. A mattresses is a mattress, is a mattress but the price is good. It was also everything we expected it to be and the fella who helped to us at the store was very professional and took care of us.

Hi! My in-store experience was really good -the salesperson who helped me was very kind and nice. According to your mattress matching technology, I needed one that was in the softer side. I chose one in that range. It was definitely not the best match for me, and unfortunately because it was a floor model, I can not return or exchange it. Wished I hadn't bought this one of course... and wish I hadn't fully trusted the recommendation. Very bummed :(. Thank you for reading my review though!

We loved our experience purchasing our new bed at Sit n Sleep. They were so helpful and not pushy at all with regard to our purchase. Delivery and set up was quick and professional as well! They even hauled away our old mattress. Definitely will recommend sit n sleep to all our family and friends.

My experience was great!! Sharon was a complete joy! She respected my price range and was very knowledgeable!!! Thank you! We bought a full size mattress for my toddler daughter and it's perfect for her. Comfortable yet firm for her physical needs.

On 2/28/20 I walked into the Torrance Sit-n-Sleep store and was immediately greeted by RAFAEL **. He asked me a few qualifying questions. Once I answered them he took me to the Sealy Posturpedic area. Rafael was very knowledgeable and was focused on what I wanted not on what he wanted to sell me. Rafael then took me over to a mattress that helps to determine what firmness bed would be best for me. Usually, I hate dealing with salespeople but working with Rafael was a pleasure. I ended buying a Sealy Hybrid Silver Chill 'F' mattress, sheets, and two pillows. And I couldn't be happier. Excellent experience and have already recommended SnS to a number of friends and co-workers.

The manager Mike was absolutely amazing. I would recommend Sit 'n Sleep anyone because of him. The mattress however is horrendous and I now sleep on my couch. Really disappointed for a $5,000+ base/mattress combo. I truly wish I had not purchased this mattress.

Excellent help at the store... No hassle or push to buy... Great experience. I was shown several brands and able to test all. Purchase has been great. I also bought a sheet set, comfortable, also no wrinkles when washed and dried.

I bought a mattress at the Lancaster location, and was so impressed by the salesman I shelled out $1250 for a king mattress and frame. Ended up coming back 2 weeks later for a queen in my guest room, dropping another $800. I don’t remember his name sadly, but I know he had moved there from Tennessee if that helps you find him. May not be right but Jim or James or something maybe? Very impressive service, from sales to delivery. I know where to get future mattresses.

You sold me a mattress with a "lifetime" warranty. I specifically asked your store manager, mattress lifetime or my lifetime, he specifically said it was my lifetime. To date, my $5000.00 mattress still needs to be replaced. You sent me a frame support that I didn't need but according to your moron inspector it did, even though you installed it!!! I wouldn't use you again if I had to. I've purchase many mattresses from you and would've bought more, but not now. You don't stand behind your product, which says a lot. If you give a lifetime warranty, then keep it, don't find 900 excuses to not stand behind it.

Ordered by phone as stores were closed for COVID. Your agent was very helpful in helping us to identify and order the current equivalent model to the one we purchased close to 20 years ago. The process was quick, accurate, and painless. Our mattress was delivered when promised and was as expected. Happy with the process and the product. In fact, all our mattresses are the equivalent model.

Our customer service rep was awesome! He wasn't pushy. Very knowledgeable. Great customer service. Easy to use credit. Very patient with us looking around and trying different mattresses. Loved the feature where our bodies were measured on how we sleep.

Sit 'n Sleep is usually where we buy our mattresses. We had a bed for 12 years and the mattress we bought in April is a lot better. It's good quality and we sleep better as well.

I use Sit 'n Sleep for my bed and I like my mattress. This time, I needed a mattress for a baby who needed his very first big boy bed. This whole COVID thing happened, so we couldn’t go into the store. I ordered it online, which was very easy. Also, the mattress was supposed to be shipped out at a different date and I contacted them to ask if I could get it a day earlier for his birthday. Richard was so accommodating. I got it on time for the baby's birthday, so I super appreciate that. That gentleman went above and beyond what he had to do and I wrote him this great email.

I do not normally write reviews but wanted to warn others due to our experience. My husband and I were tired of cheap mattresses. We decided to spend some money and get something decent. We spent about $1,000.00 on a new King Koil. We both loved the feel and it came with a 10 year non-prorated warranty. It has now been only 2 years and there are permanent indentations in the mattress despite flipping it periodically. We called and they sent out a person to measure the indentations. After review, they deemed it was normal wear and tear. Mind you, we purchased a very expensive mattress protector (Frio) which has remained on the mattress to this day. We also placed a nice topper on it so there is no way body perspiration could cause a breakdown this quickly.

I purchased a mattress and what I assumed was a box spring that met the specifications of the mattress. When the products were delivered the mattress was larger, in width than the box spring. I immediately notified the customer service department of Sit and Sleep to let them know of the problem. Even the delivery person told the customer service rep. that he agreed that there was a problem. I heard nothing for at least two weeks and I finally went back to the store to speak to the salesman. After I finally convinced him, by showing the tags on both items, which included their sizes, he called customer service. They said that a new box spring was on its way.

I went in to make a very simple purchase, a foundation for a mattress. First I was told they could deliver the next day if I let them know by four. I called at 3:45 and was told it would have to wait until two days later (this after being given the runaround by another equally incompetent mattress store). OK, fine, great, we'll spend another night on the floor. I was told that the foundation would arrive between 10:30 and 1:30. At 9:17, two guys are banging on my front door like they were the cops. I let them in and they very hastily set up the frame. I say "hang on a second," with the intention to check the frame and give them a tip. Before I got to the last syllable, they had run out the door.

Why I will never buy another mattress from Sit 'n Sleep? It’s not because their salesmen are not polite or their delivery service is not excellent—they are. It’s because their salesmen are not sleep experts as advertised, their management is not responsive to feedback or questions if using their email contact, and they make no exceptions to their one exchange only policy, even when the “expert” (2 of them) got it wrong and gave very bad advice.

This issue has been satisfied. We are very thankful and are enjoying our new mattresses. Thank you.

We purchased two Tempur-pedic mattresses in July from the Murietta Sit 'n Sleep store. When we left the store we were very happy with our customer service representative. However, after sleeping on the mattresses we were not happy with them. Also the mattress protectors that we purchased for the mattresses we’re very ill fitting, loose and wrinkly. We contacted our customer service representative. She said that she would work with us to return the mattresses for credit and replace or credit the protectors. We were planning on buying additional mattresses with the store credit. Our original intention was to purchase four mattresses in all. After many phone calls and many weeks, nothing was done to credit the original purchase of the two mattresses or the issue with the mattress protectors. We have purchased the additional mattresses we needed from another store. I would not recommend Sit 'n Sleep to anyone.

I had the worst experience. I felt like I was dealing with a used car dealer. Dealt with a sales rep named Raymond. I went to store. Great selection of mattresses. Found the mattresses I wanted to purchase, sales rep quoted me a price that was several thousand more than I thought was reasonable. I left the store, rep calls me back, lowers the price price by $3,000. I drive back to the store to make the purchase and he tells me he needs to charge me an additional $800 more because he did not include the box spring after on the phone he told me it was included. Experience was horrible. I called back the second day to tell corporate of my experience. Spoke to a nice lady but did not have the ability to help more than promise to have someone call me.

I had a fantastic experience with Sit 'n Sleep located on Katella. They truly went above and beyond to help me and make sure I got my mattress quickly. As a first time mattress purchaser I am grateful I found this location and highly recommend them!

I had an incredible experience with Sit 'n Sleep. Their delivery crew was totally pro. They came in, set up the item, and they were out of here. It’s a Tempur-Pedic mattress which is all very first class quality.

I purchased a regular queen-size mattress from Sit 'n Sleep. I got it for a discount on a Labor Day sale and had a fine experience during delivery. Their crew came in, set it on my bed and left. Since having it, I've been sleeping better.

It was a pleasure doing business at Sit 'n Sleep. Salesman was very thorough and made us feel very welcome. We tried out many mattresses and decided on one that best fit our needs! We also purchased the sheets and mattresses covers for our mattresses. We are very pleased that we decided to shop at Sit 'n Sleep. Thank you Brian!

I got a queen-sized basic bed frame from Sit 'n Sleep and I got it delivered. It was fast and they didn’t scrape anything, so that was cool. Everyone was quick, smart and nice. The only downside is that one of the guys had tremendous body odor that got into my carpet but he was good at his job and it was not his fault. The price was good, the delivery was great and there were no complaints. I’ve owned the bed frame for one month and it fit the bed perfectly.

Our family has bought several mattresses from the Burbank Sit N Sleep over the years and every experience has been easy and good. This was a smaller order: just a dorm mattress for our daughter at college, but no matter what we've bought from this store, we've always felt that we are making the best choices for our family, based on the expert help we've received at Burbank Sit N Sleep.

It was an Okay experience. Salespeople didn't provide accurate information. On the other hand they do allow returns which is almost always needed when you are sold a type of a mattress you don't need. They have a nice selection but you always need to be careful about what you see on the floor is not what you get in the way the floor models are more worked in and much softer.

Experience at store was great, sleeping fairly well at night, comfortable, unfortunately my back pain might be worse and for a longer amount of time. People were nice and typical sales. I was sleeping on a soft bed with a feather pillow on top, I enjoy the adjustments of the bed frame.

We have a foam mattress and an IKEA bed. The frame to rise was easy to install and we really love it!! I'm not happy with the presets but it is easy to adjust. We have not used vibration yet but will in the future. Customer service was great and so was Installation. The price seems good and it does make watching TV from bed quite nice. I think that is all I have to say about this. It's just a frame.

Delivery man just made sure the bed rises and returns to flat but did not install the gadgets for iPhone, lights, etc. Otherwise satisfied with experience. The sales staff led by the Manager was very helpful. Will recommend store to my family. Just have to tell them to be careful about delivery.

I bought my son a king koil mattress about a month ago, and my son sleeps better. Wakes up with lots of energy for school. Along with the cool mattress protector, the mattress always stays cool. Even with this hot weather. Thank you Sit N Sleep.

I’ve had my other bed for 15 years and I needed a new bed. I bought a queen-size from Sit 'n Sleep and they set up the delivery for one day but it was too late in the day so, I couldn’t take it. So, they set it up for the next day and they were right on time. It was four days after I bought it. They set up everything and they were wonderful. The bed is a little better than my old one. The quality is good and I like it. It was a little pricey and I have seen them less at two other places but I’ve always bought my stuff at Sit ‘n Sleep so, I stayed there.

The bed I bought from Sit 'n Sleep is the best bed in the world. It’s a Tempur-Pedic that has the thing that folds up and down. It’s really cool. I have the memory foam and although the bed I had prior was also a memory foam, I get more bed rest now. This one is night and day, and I don’t toss and turn as much. They also sold me a pillow and that helps a ton too. I have back problems so I appreciate whatever helps. In fact, I don’t wanna get out of bed now.

Everything worked out well with Sit ‘n Sleep and we're happy with everything. We got the mattress that had a pillow top on it and we had a good salesperson. Everything was positive. We even went back and got the bed frame. Our new bed is comfortable, and compared to our bed of 15 years, this new one is nicer.

Wrong mattress sent. The one they gave me was 14" thick, and when I went back to the store he said they sent the one I ordered and there was nothing that could be done! This has made me very unhappy to say the least...

We bought a couple of mattresses from Sit 'n Sleep. We moved into a bigger house and were putting new beds in the rooms. Going with them offered convenience. Our experience during the delivery was good, too.

My Sit 'n Sleep mattress is the gel type and it is good. When it was delivered, the guys were there for five minutes and they helped me bring it into my unit. My experience with them was pretty good. But from time to time, I'd notice that it doesn’t entirely help with my back and shoulder pains. Still, I like it overall and I'll be keeping it. Also, the pillow that came kinda goes flat sometimes and I gotta put two pillows together now to make up for it. But I'd recommend Sit 'n Sleep. It's not really their fault that I wasn’t highly satisfied with the mattress. Also, their customer service was better than many others were. In other stores, the reps were kinda pushy but the Sit 'n Sleep people were very cool to be around with.

We got a pillow top and the adjustable base from Sit 'n Sleep and it was great with their delivery team. We got a mattress from them back in 2012 and that was not a good experience but we are really liking this one. I have a bad back and since using the new mattress, I'm not waking up uncomfortable at all.

I hadn't researched beds, but I needed a good one asap. Figured Sit 'n Sleep should know! So I chose one that felt firm and pushed up on my spine, because I've had surgeries on my spine and a "bad back" forever. So after about 3-6 months? I noticed it was sagging too much for me and my back was going back to its original pain and weakness. So I exchanged it for a super firm mattress and the same thing happened. So my third bed was, I believe second to top in firmness that you have, and it seems to be better for now (knocking on wood?). I could barely FIND a bed firm enough in your store. This one is a twin and I wanted the full size but apparently it just kept getting more and more expensive.

Good thing I looked at my credit card statement you billed me twice for the pillows. You billed me twice for my pillows. Since I have to write 40 words which is stupid I'm going to keep rambling on how you billed me twice for my pillows.

Kingsdown, Queen size. Most comfortable mattress; my daughter and family have the same brand. Enjoyed every night of sleep; thank you. Would recommend it to anyone asking for recommendation; including the two pillows, and, queen bedding. Totally happy with the mattress, thank you.

I bought a new mattress from Sit 'n Sleep last fall and I really liked my mattress. However, the bed frame I owned was too high for the new thicker mattress/box springs combo. And, of course, they had the proper one on hand. Thanks, Sit 'n Sleep!

Bought this bed for our guest bedroom. Son stayed at my house for a week watching my animals and slept on the bed. He said it was great and it was very comfortable to sleep on. Looks great in the bedroom.

King Koil X-tra long twins (2). Outstanding service and helpfulness in the store. Also, delivery persons were fast, friendly, on time, and blessed us with their help. Love our two new pillows, too. They are the DRM-FFBB00406-TXL. My husband usually uses a Sleep Apnea machine, but with these new adjustable beds, he and I are sleeping quite soundly.

We have purchased at least two mattresses from Sit 'n Sleep to accommodate our growing family. We have always been very satisfied with the service and quality of our purchases. This is the reason we always return to Sit 'n Sleep. Great products with great prices!

The mattress is VERY comfortable to sleep on and the pillows are even better. The sales staff was very patient answering all questions and the delivery staff was on time and very efficient. They removed and replaced our mattresses at the exact time they promised.

The quality of the adjustable bed we purchased from Sit 'n Sleep is excellent. And our experience with the rep was fabulous. I would give this guy marks straight across the board. And he sold me some sheets that he said would be my favorite sheets and it's true. I fully recommend Sit 'n Sleep. I have recommended them since.

When we went into the showroom, Sit 'n Sleep's reps had us lay down on this mattress, which then determined the kind and firmness of the mattress that we should get for our body type and weight. I liked the fact that it was a scientific way of figuring out what type of mattress you needed, so we went with them. We bought an heirloom mattress and I sleep better on it. We had our old bed for about 10 years and the new one’s much better. Sit 'n Sleep's delivery team was also great. They came, set up the new mattress, unpacked it all, and hauled away the old mattress in box springs. They were here for about 10 minutes and were very efficient. They did their work and left.

I like Sit 'n Sleep. They have good mattresses. Purchasing from them was really simple. It was easy to go in and buy from them. I like the way my new mattress is firm. It’s good for my back. Also, I like the mattress cover. It really helps protect my mattress. My experience with Sit 'n Sleep was great. I would recommend them to anybody.

I bought a mattress from Sit 'n Sleep. I went to Sears and they were like kinda expensive. They didn't have what I was looking for. But the sales guy there, John, was very extremely helpful. My new mattress is a gajillion times better than my old one of 20 years. I sleep better on it. Everything was fantastic. My twin brother went to Sears too and bought a bed eight months later. It was the same name brand, but it was an upgraded model.

The experience from first entering the Sit 'n Sleep center to the delivery of the mattress and foundation was excellent. Hector ** was very helpful in pointing us to the mattresses that best fit what we were looking for and our choice was top notch. Delivery was set on our schedule and was white glove all the way. We couldn't be happier.

Sometimes I worry about mattress shopping because they can be "scummy salesmen" but I was more than pleasantly surprised with Sandra. She is so helpful, and not pushy at all. I cannot recommend her highly enough. If you need a mattress or anything from their store, definitely go see her, even if it's a far drive. It WILL be worth it!

Simmons Black L-Class Mattress. This mattress is better than most; cooling top is better than average which is great for hot sleepers. However, after only 2 months, there is some dipping on my and my husband's areas forming a small, firm mountain in the middle of the bed. I should note, my husband is 6'5" at 300lbs and I am 5'5" at 170lbs. But still, spending over 2k I thought it would not have this problem so soon. We previously had bought a Helix and this happened too but it was half the cost. The mattress remains firm even with the dipping, making it a comfortable sleep after having a lumbar spinal fusion-just wish there was no dipping.

Excellent experience with manager at the Camarillo/Oxnard store. He was able to offer a recently returned mattress at a tremendous value. Truly listened to our needs. He took us through the custom mattress selection process. Allowed us to try several mattresses in line with our preferences. When he perceived that cost was our major concern, he explained the procedure for buying a return and how carefully it is processed.

Our salesman very adeptly guided us to the perfect mattresses in only 3-4 tries and tailored a perfect solution that continues to delight us. All aspects of the delivery and installation process were perfect. We couldn’t be more pleased and have already recommended you to numbers of our friends.

Sit 'n Sleep consistently provides quality, care and efficiency to the customer. Customer Service Rep Angie ** is always excellent and ensures referrals and repeat business for the company she represents. I can always rest easy when dealing with Sit 'n Sleep. Be Proud!

My experience with Sit 'n Sleep in Pasadena was excellent. Bryan was very attentive and knowledgeable about the product. I am very happy with the mattress thus far. However, the company that is used to deliver the mattress was subpar. They dragged the mattress over the floors of the house and seemed to not care. They were very rude and disrespectful.

I bought an adjustable bed, a mattresses, a bed frame and sheets from Sit 'n Sleep and it's all good. I paid it off in like 2 months. My old bed is totally different because now my new one's adjustable. The delivery guys were wonderful. They came too early and I was totally not ready, but they said they'd take care of it, and they did. I was sick and just not together but they did everything perfectly. The only issue is that I had to buy all new sheets and they are expensive.

I'm a single mom Private Eye who decided to buy a nice bed for my daughter and I. We went with the King Koil. Within a few months, the material was coming apart. It was inspected and denied. Frustrating! I just spent almost two grand! I then contacted Adan **, a Sit N Sleep Customer Service Representative. He was so warm, professional, prompt and efficient. I want to hire him! He respectfully asked for better pictures and discussed the case in detail with me. He was able to resolve this matter with the manufacturer for me in no time. I cannot express enough how comforting it is to know that some businesses still aim to please their clients and that it's not all about money. For that, I will be back to buy more and will refer the hundreds of attorneys I work with to them for great beds and customer service. Adan should be promoted.

Sit 'n Sleep: Beds and more for bedroom - sleeping. Superb sales, reps, furniture. Delivery to my specs. Day/time I requested. They came, took out the old - and away in truck. Brought in new and set it up. EXTREMELY GOOD. Will purchase from them again. Quality products.

Sit ‘n Sleep is right down the street and we purchased three beds from them. When we approached customer service, they were amazing and they followed through all the way to the end. Plus, the delivery was excellent. The new mattresses are comfortable and everything is working out perfectly.

My old mattress was broken down badly. A friend of mind got online, checked mattresses out, found the Sit ‘n Sleep mattress, and we bought it. The people from Sit ‘n Sleep delivered the mattress when they said they would. I've had this new mattress for three weeks now and I sleep on it.

I believe this was available when I purchased my Mattress, yet it was not offered. So I used my credit card and am paying interest. I responded to your previous survey and noted this fact and received no contact or response. I don't imagine I will hear from you this time either.

My wife and I had not replaced our mattress for many years. We were extremely pleased with the professionalism of the salesman, Marshall. We used the mattress selection machine that tells you precisely which type of mattress to select. This was very helpful as it guided us to the perfect mattress. We are very pleased in every aspect of the selection, delivery, and sleeping on this wonderful mattress. We would most definitely recommend Sit 'n Sleep to our friends and we have.

This was my second experience with Sit N Sleep. I ordered with ease over the internet. Delivery was on time. Delivery people were polite and helpful. Everyone was very professional. They made sure I was happy with everything before they left. A very good experience. I will recommend and use Sit N Sleep again.

This was the only mattress store that I felt comfortable in. The salesperson was very knowledgeable about the products. I felt guided to the right product without being pushed. The price was fair. Delivery was on time and the deliveryman called to let us know just when they would be there. Installation was quick and clean.

I really enjoyed my experience while searching for a mattress at Sit N Sleep, Commerce, Ca. Our sales rep was great. He was very knowledgeable on the different mattresses in the showroom and even better, he never pressured us into anything. He explained the differences and left us alone a bit to let us make a selection on our own. He did check in with us on and off but didn't rush or pressure us. Delivery day went smoothly as well. Great job!

In store service and delivery was exceptional! There was a defect on the base and the reporting/replacement was incredibly easy. The delivery driver took pictures of the defect and said that he would report it. Customer service contacted me 5 minutes after they left. Awesome!

I would highly recommend going to the La Puente store if you are looking to buy a new bed. Their performance and attention to detail is beyond measure. Thanks.

Box spring was coming apart at bottom at dust screen. Had to restaple myself. Was disappointed that mattress was not reversible for equal wear. Can only use on one side. Salesman did not point this out and did not think to ask.

What an easy process it was to buy a mattress and frame for my daughter. Our salesman was patient and funny with our very indecisive teenager, and made the entire process painless. We would highly recommend shopping at Sit 'n Sleep!

I ordered an $8,000 bed and a whole bunch of Gore-Tex covers from Sit 'n Sleep. I'm extremely satisfied with the products that I purchased. And the bed affected my sleep in a very positive way. Other than that, I had an amazing interaction with the Sit 'n Sleep sales rep. She was friendly, thorough, scientific and not pushy. She made me feel comfortable. The delivery team was also good.

I bought a queen-sized mattress from Sit 'n Sleep. The guys who delivered the mattress were great. Since using the Sit 'n Sleep mattress, I've noticed changes in my sleep big time. I'm very well satisfied and happy with it.

I liked the price of Sit 'n Sleep and I bought a mattress and an adjustable frame from them. The sales rep was helpful and it was good interacting with him. During delivery, the reps got it upstairs with no problems. The new mattress is much better than my old one and I seem to sleep better. The experience was very good.

I had a horrible experience with Living Spaces, so I tried Sit ‘n Sleep. Mike, the gentleman who helped us out in the store, was very helpful. He gave us five options to choose from, the different types of mattresses and didn’t do the hard sale nor push one over another. He let us come up with our decision and so, I appreciate him. He was very knowledgeable and it was a great experience with him. The mattress was delivered to me and the delivery experience was outstanding. My old bed did not have as much rigidness that I need and I have better sleep with Sit ‘n Sleep.

We bought a king-size and a queen-size bed from Sit ‘n Sleep. The old mattresses were worn out so, the new mattresses were awesome. Now, I sleep through the whole night. I have no more backaches. The two gentlemen we worked with were knowledgeable and when we told them what our problems were, they knew exactly what we needed. However, I wasn’t happy with the delivery guys when the first bed was delivered. They scraped a lot of walls going up my stairs. On the other hand, the second set of guys were good.

My wife and I purchased a 3 thousand dollar Airloom mattress from Sit 'n Sleep in 2015 just hitting the 5 mark. The mattress was amazing the first year yet we noticed as the months passed we were having to rotate the mattress more often than we should. Fast forward today... I'm now suffering more and more from chronic back and neck pains at that start of the morning when getting out of bed. Since there is a 10 year warranty on the mattress we decided to call Sit 'n Sleep to see if we could have the mattress inspected. A technician came out on site and validated the mattress is well in the specs of a replacement and would file his report back to Sit 'n Sleep.

Every morning for the past few months my husband and I have been grumbling that we need a new bed. This afternoon, when I stumbled on the paperwork from the purchase of our bed, I was appalled to find out that it was delivered to us only 27 months ago - on Oct 2, 2016. I just asked my husband how old he thought the bed is. He said 7 years. When I said "try again" he said 5 or 6 years. We were not very happy with this bed in the first place. Unfortunately we went back to the store about a month after the 60 day trial period. The salesman said there was nothing he could do. When we went back a second time, he suggested that we get a foam pad and eventually the bed would soften up.

I purchased a mattress and box springs from Sit n' Sleep. It's a good mattress for the price and I got a good deal. I like it a lot. It's very comfortable and it's a major upgrade from my old one. Their customer service rep was fantastic. She was very attentive and friendly. The only negative experience that I had was with the delivery guy. I live in a mobile home park and he needed to call and get directions on how to get to my place. He could not speak English very well and he didn't understand what I was saying so it was very difficult trying to communicate with him. Nonetheless, he was nice and super friendly. It was a good experience overall. I'd recommend Sit 'n Sleep and I would definitely shop there again.

I was assured by salesperson D. ** on 12/2/2018, that the Two Memory Foam Pillows and two Mattress Protectors were FREE. Yet on the receipt, I was charged $510 for the Mattress Protectors and $119.98 for the Pillows. After reading over 200 complaints and negative reviews I canceled the delivery of all merchandise and put a STOP payment on my check. 12/3/2018. Due to the misrepresentation and lies. On 12/3/18 the manager offered me a credit of approx. $300. I refused. I told him that was not acceptable since I was charged a great deal more. When I told him I canceled the delivery and put a stop payment, he said, "You wasted both of out time." The contract states that "All Sales are Final Upon Delivery," the merchandise was never delivered or received by me. If I'm found responsible for this debt, I would rather the debt go into my credit report, rather than giving these people the satisfaction of continued misrepresentation.

I purchased a bed at Sit 'n Sleep 15 years ago and I was treated pretty well when I was there. So, I decided to go back and I went there looking for a Tempur-Pedic bed. Bob, the salesman who spoke with me, was fantastic. He was helpful and informative. He really knows his stuff and he wanted to make sure that I was happy and comfortable, not just physically but monetarily as well. He had all kinds of great suggestions. He gave me a lot of tips that I hadn't even considered and when I did, I realized how valuable they were. He acted as if I was the only customer that he has ever had and that sold me. He said that he would be happy to sell me a Tempur-Pedic bed, but he wanted me to know what was out there and suggested that I take a look at all the different beds.

I had a good experience at Sit 'n Sleep and I'd tell others to use them as well. I chose the Sit 'n Sleep mattress due to advertising and the fact that it's local. It's a Stearns & Foster and I absolutely like the quality so far. I’ve only used it for a couple of weeks and it's better than my old mattress. I had that for about six and a half years and it wore out. Plus I had some back problems before and that's a little bit better now.

We bought our mattress and bought the adjustable with it. Salesperson, brand new to SNS, did NOT tell my husband the adjustable wasn't returnable. He/we, would never have taken it home had we known if we didn't like it, it could go back. Spent a ton of money, don't like it, can't return. This is such bad business! You'll take a mattress you will take back and destroy, but not a mechanical item you can resell?

Sit 'n Sleep is a convenient location. I purchased my previous mattress at the same place and I had it for 10 years. This time, I got a mattress as well and it was easy to make the purchase. They were very helpful.

I was shopping for an affordable queen size mattress and the salespeople at the Santa Monica store made my experience really easy and were able to direct me to the best mattress in my price range. They were very knowledgeable about all of their products and worked hard to make sure I left happy.

Please forward this email to a corporate supervisor. I purchased a mattress a couple months ago. When it was delivered, it was defective. Sagging. I had to pay a restocking fee to get another mattress, even though this one was approved as defective. I received a second mattress a month ago. It was defective. The main seam stitching was unraveling exposing the mattress material underneath. The day I received it, I took pictures, spoke to Yesenia at corporate. She said to email her pictures, she would send to the manufacturer and would get back to me. She sent me an email confirming she received my pictures. Weeks went by, no follow up by Yesenia. I called her. She approved another mattress exchange and, this time, said I would not have to pay a restock fee.

I bought a hybrid mattress and this new bed is much better than the one I had before. I’m happy when I’m asleep and when I’m waking up, I'm much happier. I like this mattress better than what we had before. When I made the purchase, location was a factor for me to choose Sit 'n Sleep and at least the service was average, not below average. But all in all, I’m extremely satisfied.

Make this a cautionary review of Sit 'n Sleep produce not the sales staff. When I went into the store in Rancho Cucamonga the salesperson greeted me, ask if it was my if time in the store. I explained I was a side sleeper and preferred my right side. He had me tested on the bed machine (Red, Blue, Green and Gold ratings) and was rated to be "Blue". The salesperson explained how the store was laid out by price and invited me to take my time and test the "blue' labeled beds and he would check back. I went about testing beds and after about 5 minutes he returned and ask if I had any questions, I ask about the differences in price, why some were deeper than others, why the stitching designs and if that affected the quality of sleep, did pillow tops change the firmness of the bed.

We purchased what we thought (New) mattress & box spring for $2,248.00 on June 16. June 20th DAMAGED FLOOR MODEL ARRIVED!!! OPEN BOX. I never heard the term "Floor model" when I gave David @ Sit 'n Sleep Oxnard, CA my credit card. This business is a CHEAT! They are a RIP OFF! Look at the images.

The bed frame from Sit 'n Sleep was recommended to us by a friend who also purchased from them and that's why we went with them. We purchased a full sized spring mattress for our son and the delivery went perfectly. He loves his bed. We've had it for six months now and its overall quality has been excellent.

We purchased a whole bed with a spring mattress from Sit 'n Sleep and the service that I got from them was really good, so I really appreciated that. I came in a couple of times and the gentleman that helped me was really nice and helpful, answered all my questions, and I felt no pressure. We’ve had our old bed for about ten years and this one is much better and softer. There are set times that I have to go to bed and wake up, so it’s all the same. But in terms of how I feel about sleeping, this is definitely more comfortable. I definitely would recommend Sit 'n Sleep.

Sit 'n Sleep is the company my mom purchases her beds from and she recommended it. We recently came back into the country and we purchased two queen size beds. Sit 'n Sleep is a very good quality bed. It's very firm and we definitely get good rest from it.

I've owned a Sit 'n Sleep bed for about 10 years and nothing was spectacular about it. It was a little overpriced too. After this one, I've bought other beds and haven't purchased from them.

I purchased a mattress for my 10-year old son at Sit 'n Sleep. They were local and it was the closest place to me and it had a selection of decent quality mattresses. The customer service was good, too. They delivered the mattress the next day and the delivery guys were great. All in all, everything went smoothly.

I had to see a chiropractor for a while and I was wondering what was going on. It turned out my old mattress was bad. I couldn’t sleep in very well and I kept having neck pains. I also had a lot of back pains from the dip in the bed. Now I am feeling a lot better. This new queen Sit 'n Sleep bed I got is a lot better. It’s firmer. My boyfriend had been the one who told me to go to Sit 'n Sleep first. I really wanted to go to Macy’s but he was a customer before and he said that Sit 'n Sleep has a really good warranty. When I went in, the salesperson told me, “You can go to Macy’s and we’ll wait for you ‘cause we know you’ll come back." "Let me save you the time.” He was so confident so I ended up staying and I purchased it there.

Our first set of mattresses began sagging in center and deemed defective after 6 months. We upgraded to more expensive set and 4 months later, we have a hole to crawl out of each morning. We both have severe shoulder pain from this and even though this is the second set of defective mattresses, Sit 'n Sleep's only response is to give us a store credit??? We want our money back, not your cheap mattresses!! Who's going to pay our doctor bills?? Terrible customer service! No matter where you call, you always speak to the same person, Keesha, who is absolutely no help at all. Obviously customer service is not a priority here. DO NOT BUY FROM SIT 'N SLEEP! RIP OFF!!!

We are very happy with the entire experience. Peter the sleep consultant was extremely patient, helpful and got us a great deal. The delivery drivers Kevin and Chris called about 30 minutes before they arrived. They were very professional, arrived on time, they put the permanent mattress cover on for us and had the old mattress out and the new one set up in a matter of minutes!

Just received our new mattress set. Salesman was very patient and knowledgeable and made the buying experience very pleasant. The delivery was done very cleanly and professionally. Kevin and Chris deserve a big thank you for their excellent service. Thanks.

What a great experience. From meeting our sales person Robert ** in the Commerce store to the installation form Kevin and Christian. I would recommend this to EVERYONE. Thank you Sit 'n Sleep. See you in 20 years when we need a new bed.

I was concerned that I might not be able to afford a new mattress or a box-spring but Sit 'n Sleep has a really good pricing. I purchased a memory foam mattress and a box-spring and they were within my budget. Then, the delivery was great. The guys were very helpful, very nice, courteous, and polite. I was concerned that I wouldn't be able to take care of something because of the time that was originally given for the delivery window but they were able to make it earlier. It all worked out in the end and I was able to take care of what I needed to take care of. Also, I had my old bed for five or six years and it cannot compare with the new bed. The new one that I have is so much better and much more comfortable and I'm sleeping better.

I purchased Dreamfit Bamboo Sheets for Tempur-Pedic split king bed. Two sets costing almost $400. The sheets don't fit my bed and Sit 'n Sleep Culver City is not returning my calls. The sales person ordered the sheets from my original purchase profile. I expected better service.

I bought a frame, a Simmons Plush Foam mattress and the thing where the mattress sits on at Sit 'n Sleep. I got it a month ago and I bought everything brand new. It feels so much better and I sleep better now. I can sit down and it makes me fall asleep on it, that's how comfortable it is. My girlfriend was shopping for a new bed then. We were deciding on which bed was better to sleep and then we both liked the same bed. She had money first so she got it first. I tried to finance it through the financial credit thing and then I got credit and I ended up getting the same bed. It's been a great experience to lie on it and I'm so happy with my new bed. I would recommend it to anybody out there.

I planned to visit about four different store Sunday afternoon to shop around for a new mattress. This was my first stop. Lisa was the associate that assisted me. She was pleasant and knowledgeable. The delivery team: Kevin & Chris T56 were great. They were friendly, worked efficiently to set up my new bed set. I will definitely recommend this store and their delivery team to my family members.

Kevin and Chris were fast and efficient! Everything was put together perfectly. The previous day our order was messed up from a packaging flaw. But customer service handled it well and I’m happy that our experience today went as planned. Thanks!

The Simmons Beautysleep that I bought from Sit n Sleep for my daughter was a great mattress and she loves it. The price was very reasonable. I started to buy it online but I did not have a way online to not accept the box spring, which I didn't need. So I emailed Sit n Sleep and got a response from one of their representatives. He was a delightful gentleman. Then I called him on the phone and we worked out our deal.

The old mattress that we've had for a couple of years was too soft for us. We got the base and mattress from Sit 'n Sleep for we wanted to try the bed mattress technology and see how will it work for us. So far, it has been good and the product has exceeded our expectations. It’s a good bed and we like it. Moreover, everybody was really helpful and professional. I really appreciated their effort in getting me accommodated.

Our house was burnt in the Thomas Fire that's why we purchased the bed from Sit n Sleep. The sales rep was excellent and very informative. The delivery was wonderful as well. Everything was perfect and our experience was completely positive. We love our mattress. It was a very expensive gel type but it was worth every penny.

We’ve had a futon mattress for five years and it was terrible compared to the bed frame and mattress we got from Sit ‘n Sleep. We now get much better support and comfort using our new bed. It's doing what we expected. Also, we had a good experience with the sales rep who worked with us. Sit ‘n Sleep was the first place we stopped, and with such experience, we went ahead with it. It’s easy and no hassle.

I moved and got a new Sit n Sleep mattress. The sales rep helped me out and he was nice. The mattress has good quality. I like it.

We heard some good reviews about the Sit 'n Sleep store, and so we went out there. The saleslady was very nice and explained everything. We tried beds out and made the final decision. We purchased an entire bed, including the mattress, the mattress box spring adjustable bed and two pillows. The delivery was easy. We have enough stairs, so the whole thing went a little heavy for the two guys who delivered it, but they set it up and there was no problem. We've had it for a month now and we love it. My husband and I sleep better in our new bed. It was a very nice experience and I've recommended them.

We are really disappointed with the brand new mattress that we bought less 4 months ago. When independent inspector came, he was surprised with level of indentation thinking it was an old mattress. My companion is a senior citizen with a bad back and now they declined to exchange the mattress. Below is what they emailed us: "Although mattress body impressions exceed normal warranty parameters Foundation(s) border/grid wires bent and/or damaged, which indicates abuse and is not a manufacturing defect covered by warranty."

Our neighbors had purchased from Sit n Sleep and were very satisfied. My 12-year-old mattress needed to be replaced, so I bought one from Sit n Sleep as well, and it’s more expensive, but better constructed than my previous mattress. It has met my expectations. Also, the salesperson, as well as and the delivery people were courteous and accommodating.

I purchased a traditional spring mattress and box spring and had a great experience with Sit ‘n Sleep. I had a previous bed for 25 years that had a dual pillow, and the Sit ‘n Sleep didn’t, but I prefer the Sit ‘n Sleep because it’s firmer. The Sit ‘n Sleep manager was great. He was very helpful and showed me the different types of beds. He helped me narrow down to the bed that I needed. I’m very satisfied and I'd recommend him.

We prefer the new queen-size bed set we bought from Sit 'n Sleep. It's a little firmer while the other one was beginning to sag a bit. We've worked with that branch previously and have always gotten good service, so we went back to who we knew. We really weren't crawling out of a hole in the old mattress, but to a certain extent, we were. This has got a different feel and I'm a bit more refreshed now. They came, pulled the old mattress, set up the new one, and did everything they were supposed to do on time. It was a good experience. We expected a good service and a good product and we got that.

Sit n Sleep had a sale and we purchased a mattress. We had the old mattress for about four years and the one from Sit n Sleep is better so we're happy. Also, the manager who helped us was a nice guy. He was very interactive, entertaining and kind. He listened to what we wanted and didn't try to sell us something that we didn't want. He had other people that would come in and out and while he would help us and if he needed to go and help those other people, he would excuse himself and then come back to us. He would be there and not just leave us alone to tend to ourselves. I love Sit n Sleep and I would definitely recommend them to a friend.

We purchased a hybrid, king-sized bed from Sit n Sleep and it was great. The rep was wonderful and she knew everything. The bed we had prior to this cost three times more than Sit n Sleep and it was horrible. My wife gets a good night sleep now and she is happier. I also love it. My son needs a new bed and I'm going to buy another one next weekend.

I was very pleased when I visited Sit 'n Sleep, they helped me select a mattress that was perfect for me. Great, friendly and wonderful service. Best of all my Back is so much better now. I am really so surprised that with the help I got I feel so much better now. Thank you.

This was the quickest, easiest process! I purchased my mattress in store and felt that I was given open and honest information from start to finish. They even delivered my mattress within less than 24 hours after purchase! It was a great purchase that I still feel good about.

We went in for the Labor Day sale. We were sized in their machine and sampled numerous beds before buying the KING AIRELOOM and accessories. We even played around and videotaped our experience for ourselves. We love the bed, definitely worth the expense. Delivery was smooth and timely. The bad: They switched salesmen without explanation and sold us pillows ($200 each) in queen, not telling us that they did not come in king. I have purchased many beds and I would still recommend Sit 'n Sleep and their products.

It was an ok experience. Did the bed we bought cure my sleeping issues? Hell no! It's 1:15am right now and I am awake. Is any of this do to your company? That would be another HELL NO!! Buying the bed was easy and painless. I think the cost of beds are a little pricey. Really isn't as comfortable as I hoped it would be. But better then the old stiff one we did have. The installation was so fast that if you blinked you missed it. Three guys came in. Each had something in their hands and knew exactly what needed to be done. It was a well organized Symphony. Not even 5 min and they were walking out with the plastic wrap. We signed the paperwork and they were gone. Amazing!!

I read all the reviews and felt I was buying the best mattress available for the money. After sleeping on the mattress for a month now I would have to say it was not as advertised. It feels lumpy and not real comfortable, I wish I would have spent a little bit more and got something I would have liked better. My advice go to the store and buy, forget the online reviews because they can be misleading.

We bought a cushier Beautyrest and found, after one night, we needed the less cushy one that we'd liked in the first place, when testing all the beds at the store. Without issue, the salesman had the first one picked up and replaced it with the one we really wanted. It's been a couple of months now and we love it!

Came down to see Johnny for a replacement mattress, he hooked it up! But I was short some cash so I went across the street to the Casino. Placed some bets and won 3k dollars, man was I happy! Thanks for the idea Johnny and Awesome mattress as well!

David ** was very helpful to me in making a very difficult decision as to which mattress would best suit my needs. My Sealy 'Good Spirits' turned out to be a good choice. After 5 weeks of use, I found that I became more comfortable with each passing day. I would rate this a Four Star for me.

I had a pleasant experience. Service is fantastic from salesman to delivery people. Customer service personnel are very courteous and professional. I had to exchange my bed as it was defective and it was handled immediately and courteous. I enjoy my new bed and now sleep very comfortably.

After purchasing a European pillow top king size bed, we noticed about a year later the bed started to bow from the head to the feet. This made sleeping extremely difficult as our heads and feet were up like we were in tacos. We waited to call Sit n Sleep almost another two years (just procrastinating). After calling, everyone was so kind and we were allowed to return that bed and choose another. We loved how comfortable that bed was and was sorry to return it as there was not an exact replacement. The manager at Sit n Sleep assisted us in choosing a similar bed.

Anna and also delivery men were problem solvers. Other stores couldn’t help us... she was excellent. I would definitely use this store again and recommend it without reservation. Anna, the store manager was efficient and pleasant, and the delivery was prompt.

We were recommended to Sit & Sleep. Jennifer ** helped us. Service was excellent including the after purchase service. I have recommended this store to friends and family and was really impressed with the whole experience. Very impressed with the follow up service and so happy that we listened to her recommendations.

I had a cheap I-just-moved-to-a-new-town-and-I-had-to-get-something sort of bed for eight years and it was so old. We went to Sit 'n Sleep and everything was good. My bed is much better and I am definitely sleeping better. It's bigger and more comfortable. My experience was an easy process, and the bed has been great.

I really enjoyed my sales experiences with Sit 'n Sleep. When I tried to take advantage of my trial mattress exchange, I was told that only ONE exchange was allowed, even though I was not informed of that prior to my purchase. The first mattress I bought was far too firm, and then I paid extra to get another one that cost a little more, but was far too soft. One can only really find out when they sleep on the mattress for a while, because although it might feel comfortable in the store, it can change when spending 8 hours on it. The second mattress is far too soft, and I am riddled with lower back pain, but because I had exchanged my original mattress once, I was denied a second exchange.

I bought a mattress from Sit 'n Sleep and my son is enjoying it. It was exactly what we thought it was going to be. Oftentimes we don't have things that work well but having the Sit 'n Sleep mattress was an experience to not complain about.

We bought the Sit 'n Sleep mattress and the bed with the headboard. We also bought pillow slips and sheets because they were extra long and my husband is tall. We had them delivered and set up. The delivery crew was very quick. I didn’t even realize they had finished. I was in the kitchen and by the time I got my tea, they were done and walking out. That was very nice. The only thing is, the sheets need to be ironed every single day we use them. The cloth itself wasn’t good, so we don’t use it anymore. The bed itself is perfect and my husband loves it. The Sit 'n Sleep people were great too. I saw my husband talking and laughing with their sales reps. I can’t sleep in the bed, though, because I like a softer bed. But it's for my husband, not for me. He chose a hard bed because that’s what he likes to sleep in.

I purchased a mattress and a box spring from Sit ‘n Sleep. I ordered the wrong size to begin with but they were real accommodating with getting it fixed and changed. They’re really nice and supportive when I need it. The mattress is more comfortable than my old one. I have terrible sleep in general and I’m hoping the mattress will help.

Hello! We had our new mattress delivered today. We were very happy with the delivery/set up by Erik and Valencia. Our sales person was Michael ** at the Torrance store. This is our 3rd mattress purchase from your store. Just an FYI, there was a VERY long wait on the phone getting to speak with customer service on multiple occasions. I also received mis-information about how to get a warranty claim taken care of for my old mattress encasement. I spent a lot of time with calls and e-mail to that company, (pure care) from information that was given to me by your attendant, only to find out that mine was from a different company that you used years ago. Your customer service attendant had called up my old info and should have been able to see the manufacturer. Anyway, I am giving a 5 star for the order and delivery. If it wasn't for the nice service from them I probably would never shop at Sit n Sleep again!

I take care of my 92-year-old mother and I needed a bed to be in her bedroom with her. It's not dire but I was sleeping on a futon. I walked into a Sit ‘n Sleep store and the salesperson was really patient and knowledgeable. I liked the fact that everyone was very professionally dressed and they’re respectful among themselves. I didn't feel pounced upon but very well taken care of and treated very respectfully and professionally. There wasn't any need for me to shop further because they had provided me with everything I wanted to know, a decent price and they delivered on time. I've been sleeping on the bed for the past couple of months since the 4th of July and it has been great. I need a good night's sleep when I'm with my mom because I'm sort of a lifeguard for her. It's not a super fancy bed but it's super comfortable and it allows me to get sleep when I can get it. It was a good experience all around.

It was about 14 years ago after we just got married when we first purchased our most heavenly Beautyrest World Exceptional mattress at the Culver City SNS store. Given our then-superb-purchasing experience, we returned to SNS without a doubt but this time in Glendale & bought another most comfortable, luxurious Stearns & Foster mattress. And the store manager, Ali, was very professional, knowledgeable, and patient through our buying process that spanned over 2 weeks! He gave us such a great deal which we so appreciated!

I purchased a memory foam with a pillow top cushion from Sit ‘n Sleep. Not driving elsewhere, it was more convenient for me to buy it from them. The sales associate who helped me was great and very knowledgeable. He was also engaged and very helpful. Everything went great. We’ve owned our old mattress for five years and it was not as comfortable. But with Sit ‘n Sleep, I’ve been sleeping very much better. Overall, it was an easy experience with them.

Nelson and Norlon were very courteous and efficient in removing my old mattress and replacing it with a new one. They worked very quickly and carefully so as not to disturb their surroundings. They made sure I was satisfied with the placement of the matters before leaving.

Brian ** was great in showing us various mattresses and helping us to consider the one best for us. Very professional and easy to work with. We also liked the two guys who delivered the mattress and box spring. Very polite and considerate. They worked quickly but yet calmly and professionally. They sealed the good experience we had.

I purchased a name-brand king size mattress & box springs from Sit 'n Sleep. Once delivered, I discovered the weight of the actual mattress alone (not with the box springs) was 187 pounds, and I could not move it in order to meet warranty requirements of turning every few months. While the mattress was firm and comfortable, I was disappointed that I would not be able to turn it without significant help. I contacted the Manager, Allie at my local store. He was very accommodating in finding another mattress set that would be lighter and more manageable for me, while also satisfying my comfort level.

I was most pleased with the delivery experience today. The men showed up ahead of time and were courteous and professional. They set up the furniture and made sure everything was to my satisfaction before having me sign for the delivery.

Delivery team were fast and very courteous! They actually called to check if they can deliver our mattress earlier than scheduled time since they were in the area! Mattress selections were plenty so we really took our time to choose and read reviews.

Bob helped us find the perfect bed for myself and my husband. It can be overwhelming because of all the options and price points, but Bob helped us find the perfect match in our budget. The bed was delivered pretty quickly and set up fast as well.

Great experience! Nice people, good product, great prices. The mattress I needed was quickly identified with the store's analyzer. I thought I knew I needed a very firm surface and that was verified with their equipment. In addition, the delivery people were on time and very professional.

Robert ** was great to work with. He sold us a Tempurpedic bed that we later decided to exchange for another brand. My beef is with the delivery guys. When they came to exchange the beds, they picked up the Tempurpedic with dirty hands and smudged the bed, then took photos claiming we did it. They didn't photograph the bed until they stood it up.

I had the most wonderful and awesome experience with Sit and Sleep. The two professional gentlemen who advised me were the best, their mannerism was so outstanding I would have brought something even if I did not need it. Thank you so much.

My search for a good mattress finally ended when an employee of Sit 'n Sleep suggested I take a "sleep test" on the machine at their Palmdale store in order to determine what kind of mattress would best fit my need. Being burdened by an extremely sensitive body hurt, I took the test. Voile, I went with the choice of the machine, and am finally sleeping much better and not getting up feeling hurt in the morning. Never thought I'd pay so much for a mattress, but it's worth every penny. All in all, the service the sales lady extended to me was excellent, patiently and graciously taking time to satisfy a NOT-EASY customer.

In store was good, trying to get an answer online through email impossible have tried numerous times, and not one reply. Let's see if this gets an answer. The bed I bought is very good but the control is very poor, I think I'm going to have it replaced.

We ordered two beds and set of sheets and pillows. We love the store, Chad at the Fullerton store, the delivery and set up from the delivery guys. Definitely will tell friends to buy their beds from you guys! Thank you!

I have previously shopped here and was always pleased. This time I needed to replace an old electric adjustable bed frame. The salesman advised me what to purchase because my grandchildren keep misplacing the remote. It arrived on-time, was delivered by two nice men and I am completely satisfied because the remote is attached to the frame!

Had a great experience from the moment we walked in till the moment we left. I can't the guy's name that helped us but he was great. Helped us figure out which bed was best for us, and that wasn't going to break our pockets.

I have been satisfied until recently. I swapped a mattress for the same exact mattress with a different softness. I was told I had to pay the delivery charge, but upon delivery, I was charged the full price of the mattress. Still awaiting refund.

Mattress was replaced due to damage, and ergm-2000sslegs was exchanged from 8.5 inches to 5' black powder legs and it’s done by Erik **. He drilled extra holes to the master head board to fit it to bed frame which resulted in more stabilized condition. First installer only used two screws to attached the head board. Done very poorly and unprofessional way.