Sleep Number Reviews
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About Sleep Number
Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.
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- 4,942,310 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 7, 2014
We bought a Sleep Number over a year ago. I was sleeping in a recliner until then. Now, it is embarrassing because I am always in bed. I don't want to go on vacation and have to sleep on somebody else's crappy mattress. We got the memory foam and all the bells and whistles. Don't really use the vibrator feature. We really use the bed as a lounge chair because of this feature. I wish the split bed had been available when we got ours because I like to sleep with the bed up for reflux and my husband likes the bed flat, but we make do.
I have fibromyalgia and was just miserable on the old traditional mattress (Sealy). Now, I can truly say I am so comfortable and sleep like a baby. Best purchase I ever made and would truly recommend a Sleep Number. They are expensive and I am sure there may be issues with the remotes or electronics, but as the other lady said, who doesn't have problems with electronics. I am writing on a MAC book and it gives me, "The Black Screen of Death" all the time. My phone won't keep a charge, my printer won't feed right...
The other good thing is you do have the option of sending the bed back after 30 days if you don't like the bed. The only complaints are the cost of the sheets, but they are VERY good quality. The other is I do think the memory foam is hot, even with the cooling gel and I am usually freezing all the time and sometimes sleep with a heating pad, even in the summer. I have a ceiling fan and turn it on when that happens, but even still, I would buy another Sleep Number, no questions asked. The sales people were wonderful and customer service was very helpful and polite. By the way, I'm a "25 "and my husband is a "45". Go find your number.
Reviewed Aug. 7, 2014
Everyday I add air. When I wake up am sunk in the bed. Call and they want me to find out what's wrong. Would cost me more money if someone came out to check. Bad service for this bed and all the money it's cost.
Hi Ethelean, I appreciate you taking the time to let us know about this. While defects like this are rare, we can often get to the bottom of where the air loss in your bed is coming from with some easy troubleshooting steps. We intentionally make our beds easy to work on so that we can help you diagnose any trouble you may have and get replacement parts on their way to your door as quickly as possible, often in less time than it would take for a technician to come out and diagnose an issue.
I also think it's important for you to know that, while the terms of your warranty do not include having a technician come diagnose and repair any trouble you may experience, we can offer to have a technician come out to install the new component once we find the source.
If you'd like me to walk you through the troubleshooting steps, simply reply to this message so that I can locate your file to provide steps specific to your bed.
I hope I have the chance to talk with you soon, Ethelean!
Sincerely,
Alan S
Reviewed Aug. 7, 2014
Noticed bed losing air, called Sleep Number. I took apart the bed to check the connectors on both chambers, and both were broken. I was told that I had to buy 2 new chambers, $227.59 and I did. Found out later I could have purchased a repair kit from another vendor for this bed, Air Bed Pro's for about $20.00. I feel robbed by Sleep Number. The problem was because of poor quality connectors, they should have last more than 8 years. Their ads say that the Sleep Number beds last longer than the standard mattress. I have purchased a new pump about 3 years ago, now the 2 new chambers. Also I have had to get new remotes. Their quality has some issues.
Hi Virginia, thanks for taking the time to let us know about this. I'm sorry to hear about the trouble you had with your bed! It's important for you to know that replacing any component of the bed with a non-Sleep Number component will void your warranty, and we advise against it.
Defects in our beds are rare, but the ones that do occur tend to be found and reported in the first two years of use, which is why we fully cover any replacements due to defects during that period. We understand how frustrating this situation must be for you and we want you to know we're confident the new air chamber we suggested will take care of this issue so you can both start sleeping well again. It also sounds like we’re still covering the majority of the cost for the replacement under your current warranty coverage.
We agree that every owner should know the warranty that comes with their bed. We know this is a major consideration for most of our owners, and we do our best to make the warranty terms available by posting them on our website, having them available in our store upon request, and sending a copy of the terms in the owner’s manual that we send out with every new bed. This is the best way we’ve found to make sure our owners always have a copy of their warranty available to them when they need it, whether that’s while they’re researching their options before they order, during their trial period, or if they have an issue they need help with once they’ve owned their bed awhile.
If you have any questions about your warranty or would like us to see if we have any other options available to help you with this issue that haven’t been explored yet, please just message me back and I’ll be happy to continue working with you.
Sincerely,
Alan S
Reviewed Aug. 5, 2014
My husband and I bought our very first Sleep Number bed over 10 years ago and we completely loved it. Now, here we are a little further down the road and we decided to 'upgrade', so to speak. Our original bed is a Queen with two wired controls to fill the bed and one wireless control to raise the head and foot.
The bed we recently bought is a King-full split with wireless controls for each side of the bed. These wireless controls are more like mini-computers in their functions. Each person can raise their own head and foot or switch to the partner side and raise or lower that side of the bed. Also, if your partner snores, you can raise their side slightly and, hopefully, stop that annoying habit of theirs.
The reason we bought the King-full split is that I like to sleep with my head slightly elevated and my husband likes to sleep with his feet slightly elevated in order to take pressure off of his lower back. I have to say, it has worked out beautifully for us to upgrade...he is happy and I am happy.
As for sheets, I found the sheets at the Sleep Number store a bit over my budget. The good news is....I found King-full split sheets on Amazon.com for 1/5th of the price of the Sleep Number sheets.
Lastly, the staff at our Sleep Number store is just wonderful. They answered all of our questions during our initial buying trip and followed up with us after our delivery and set up.
Glad to hear you and your husband are sleeping so well, Noel. And, I love that you had such a great in-store experience. Which Sleep Number store did you visit?
Arik H
Reviewed Aug. 5, 2014
We love our new Sleep Number m7, FlexTop King FlexFit2 mattress, Total protection Mattress Pad and InBalance sheets. This is our 2nd Sleep Number purchase. We originally had the p6 King Mattress and base and upgraded because we needed the flexibility to raise the head while sleeping due to health issues. The memory foam top in the m7 is absolutely wonderful. We have and continue to totally recommend a Sleep Number solution.
So great to hear, Carol. Glad you're sleeping well--and loving your Sleep Number m7 bed!
Arik H
Reviewed Aug. 5, 2014
I loved my experience with the sleep number store. I went in and showed the sales associate my Smiley sleep number card that I received in the mail from Smiley. Right away he was happy to assist me. He showed me the sleep number dual temp pads and mattress. It heats and cools on both sides of the bed, so I can set my ideal temperature. If I like it hot I will set the temperature to a higher number. If my husband wants it cold he will set his own number. Also the number Dual-temp can be added to any mattress brand. It also has a timer built in it. It helps support my back so my back pain will feel a lot better. I fell in love with the Sleep Number Dual Temp.
So glad to hear you had such a great in-store experience, Kitty. Did you end up purchasing a Sleep Number DualTemp Layer?
Arik H
Reviewed Aug. 5, 2014
We purchased the Sleep Number 5000 Series seven years ago, and we are now paying for our THIRD Air Pump. The warranty of 20 years is PRORATED, which means that you will be paying & paying & paying as things go wrong (and they do). We opted to go with an "other than" Sleep Number foam topper under the mattress pad, as Sleep Number wanted more than a BETTER topper else where. At a couple HUNDRED dollars an air pump, figure you most likely will be replacing it every 2 - 3 years. Does Sleep Number stand behind their products? No. Was I polite? Yes. Was the 20 warranty (PRORATED PARTS) explained at purchase? NO. Would I invest in another new Sleep Number? ABSOLUTELY NO!
Hi Brenda, thanks for sharing this with us. I'm sorry to hear about the trouble you had with your bed! Defects in our bed are rare, and repeat defects even rarer, but the ones that do occur tend to be found and reported in the first two years of use, which is why we fully cover any replacements due to defects during that period. We understand how frustrating this situation must be for you and we want you to know we're confident the new pump system we suggested will take care of this issue so you can both start sleeping well again. It also sounds like we’re still covering the majority of the cost for the replacement under your current warranty coverage.
We agree that every owner should know the warranty that comes with their bed. We know this is a major consideration for most of our owners, and we do our best to make the warranty terms available by posting them on our website, having them available in our store upon request, and sending a copy of the terms in the owner’s manual that we send out with every new bed. This is the best way we’ve found to make sure our owners always have a copy of their warranty available to them when they need it, whether that’s while they’re researching their options before they order, during their trial period, or if they have an issue they need help with once they’ve owned their bed awhile.
If you have any questions about your warranty or would like us to see if we have any other options available to help you with this issue that haven’t been explored yet, please just message me back and I’ll be happy to continue working with you.
Sincerely,
Alan S
Reviewed Aug. 4, 2014
Horrible customer service. Was told 100 days satisfaction complete and if not satisfied can be returned with no hassle. The return fee was more than the delivery of the bed. Stuck paying $400 for a bed I did not even keep.
Hi Angela, thanks for sharing this with us. I'm sorry to hear you decided that our bed wasn't a fit for you, but I'm glad to hear you were able to take advantage of your 100 night in home trial to return your bed.
I want you to know that, while paying return shipping is a requirement per the terms and conditions of the 100 night in home trial, that we do offer a number of less expensive options for the return shipping of your bed. If you haven't finalized your return yet, I'd be more than happy to look into all of the options for the return of your bed. Simply reply to this message with the name and address we shipped your bed to and I can look into this for you right away.
I hope to have the chance to talk with you soon, Angela.
Sincerely,
Alan S
Reviewed Aug. 4, 2014
Very happy with my sleep number bed and accessories. Recommend this bed to all my friends and family and even let them try my bed when they come for a visit.
Thanks for being such a great Sleep Number advocate, Margie!
Arik H
Reviewed Aug. 4, 2014
We recently visited the store in Mall in Waldorf, MD. There was no one in the store..... So, we left...
Hi Laura, thanks for taking the time to let us know about this. I'm sorry to hear that you didn't have a great experience when you stopped by our Waldorf location. We try to provide a great experience for all of our customers each and every time they stop in to visit us, and its clear we fell short of that goal in this case. I want you to know that we appreciate your feedback, and that I've gone ahead and forwarded your comments on to the area manager for our location so that they can follow up on this for you and ensure this doesn't happen again.
If you have any other feedback or questions we can assist with, please feel free to let me know and I'll be happy to look into them for you right away.
I hope you have a great day, Laura!
Sincerely,
Alan S
Reviewed Aug. 4, 2014
I am have a problem with customer service. I am just getting the run around. I am having a problem with leg part of our bed just laying flat again. I called customer service about the problem. They ran through some test on which all did not work. They told me a case manager would call me back. Which they did, however I was unable to answer the phone at the time. They told me to call back a certain phone #. Which I did BUT they know nothing about my problem. I am at work and they asked me for the serial # . Which I gave to them on the 1st phone call. So I did not bring it to work. I know must wait until 5:00 AM PST tomorrow to call them and get this whole thing started again. At the age of 54 years old my wife and I will be sleeping on the floor again. THANK YOU SLEEP NUMBER FOR NOTHING.
Hi Anthony, thanks for taking the time to let us know about this. I'm so sorry to hear about the trouble you're having getting your concern with the legs of your bed addressed, and I want you to know I'm happy to help. All I need to get started is for you to reply to this message with the name and address we shipped your bed to, and I can get to work on this for you right away.
I hope to have the chance to talk with you soon, Anthony.
Sincerely,
Alan S
Reviewed Aug. 4, 2014
I have enjoyed the mattress. It is awesome. The pillows purchased not so much. Not the quality expected for the cost.
Reviewed Aug. 4, 2014
I was having trouble sleeping and waking up with pain in my back and neck. A friend recommended I get a Sleep Number, so I went and tested one at the store. I could feel the difference when I was lying there, so I bought one. I no longer toss and turn or wake up with pain, and awake rested. A Sleep Number bed is a must get if you want to restful sleep. :)
Glad to hear you're sleeping better, Joelle. Sleeping and waking up in pain is no fun.
If you have questions down the road about your Sleep Number bed, please do not hesitate to give us a call.
Arik H
Reviewed Aug. 4, 2014
We are very happy with our Sleep Number Bed. We have several friends who paid that and more for traditional mattresses who are sorry for their choice.
Glad you're sleeping well, Shellie!
Arik H
Reviewed Aug. 4, 2014
We've had our bed over 6 months. It took a little getting used to and we changed our sleep number several times over the firsts couple of months. We still occasionally change it. It is a great bed and I highly recommend it.
Great to hear, Rich. And thanks for being a Sleep Number advocate!
Arik H
Reviewed Aug. 3, 2014
I have an old Select Comfort bed & have replaced one chamber. The company is great to work with, and the bed is still perfect. The new beds must be awesome.
Thanks for the comment, Rita. Glad you're sleeping well!
PS: You should visit your local Sleep Number store and give our new SleepIQ system a try...
Arik H
Reviewed Aug. 3, 2014
I have had multiple sleep studies done in relation to several of my medical issues. Each sleep lab had a sleep number bed, and I always slept better in the lab than I did at home. So naturally as a 100% disabled veteran when it came time to purchase a new bed, I thought of sleep number. Desiring the very best to help my conditions the most, I bought top of the line everything. So we bought the i10 split king with the flex base and massage. Figuring my wife and I would disagree on settings and since no two people sleep the same, we thought split would work out best.
Well the bed was setup and delivered. Right away we had problems. The mattress kept shifting off the base. We called on that and discovered that the main cover had probably torn and would need to be replaced. Got the new one and had it professionally installed. This one works better, but still is falling off the base on the top, so we're going to have to call about that.
Next on the list we bought the total mattress protection covers and after a bout with night sweat, I discovered that it leaked through the so-called waterproof cover. So we had to go buy a plastic mattress cover until the new one arrived. Suffice to say, between the returns and being bed ridden, our 100-night trial was up pretty fast. Now that most of the issues have been resolved, (I'm still having back pain, so I am still adjusting numbers) we have discovered that we absolutely hate the split king design. One of us invariably ends up in the crack between the beds. We understand why it's there, but didn't realize it was such an issue during all the return processes. Now we are stuck with an $8000 bed that we absolutely cannot stand. No trade in credit, no mercy. Sorry you had issues, but we gave you 100 nights to decide. Actually with returns and the mattresses and covers not working, we had more like 30 nights to decide.
Even a restocking fee would be tolerable, but no, sleep number says we're SOL because it's been 5 months. What good is a 20-year warranty if you only have 100 days to exchange. Great, so I have 20-year warranty on a bed we hate. Seriously, you could allow us to exchange everything and sell the bed as new, or as a slightly discounted factory model. It's 5 months old. Thank you for nothing sleep number.
Hi John, thanks for taking the time to share your experience with your bed with us. I'm sorry to hear about the trouble you're both having getting comfortable in your bed! While we can't offer a return or exchange outside of your trial period, out of fairness to all of our customers, we do want you to know that we can offer a number of solutions to get you sleeping comfortably and loving your bed, including looking into the cost to convert your split king to a standard king.
I'd be more than happy to look into the options available for you. All I need to get started is for you to reply to this message with the name and address we shipped your bed to and I can get to work on this for you right away.
I hope to have the chance to assist with this soon, John.
Sincerely,
Alan S
Reviewed Aug. 3, 2014
My husband and I were in the market for a new bed. After 42 years of marriage, I finally said I wanted a bed that I was comfortable too. My husband likes a firm bed and I found I sleep much better on a soft bed. We feel we are both completely satisfied with the bed. I've noticed that my husband no longer tosses and turns since he controls the firmness for his side of the bed. We did purchase 2 curved pillows. We both tried the pillows for about a week and neither of us found the pillow worthwhile. I personally found the pillow too firm, and in the morning would wake up with a neck ache. We also purchased a mattress cover that is suppose to help balance your body temperature. I was interested because I have been experiencing "hot flashes" at night. In the beginning, I did not feel this mattress cover made any difference. However, after 6 months, I do not seem to be suffering from the "hot flashes."
Glad to hear you and your husband are sleeping better, Carol. And, sounds like you might have our Sleep Number DualTemp Layer (the "mattress cover" you're referring to)--glad to see it's helping, too.
Please let us know if you have questions about your bed or the DualTemp Layer down the road.
Arik H
Reviewed Aug. 3, 2014
I am frustrated with the whole process. I paid for my purchase of a P6 bed in full on a Tuesday. Late Thursday afternoon I received a message stating the home delivery area will be calling late next week to try and schedule the delivery. This is unacceptable. At the time of purchase, I was told I would receive a call within 48-72 hours to schedule home delivery. I also asked for a second remote to be added to the order and I was told to hang up, call back and start a new order. Completely ridiculous. I did create an account for Sleep IQ as soon as I received the email, so my home delivery could be scheduled. I could go to Sears and have a king mattress delivered before sleep number even calls. I am very disappointed. I wished they worked on the premise, you don't get charged until product ships or is scheduled for delivery. I am canceling my order and looking for another mattress.
Hi Tara, thanks for taking the time to share this with us. I'm so sorry to hear about the trouble you had with the delivery of your new bed! As all of our beds are made to order, it does typically take around two weeks for the bed to manufactured, packaged and shipped. With our Home Delivery Installation service, it can take a bit longer for delivery to be made if you happen to live in an outlying area from one of our Home Delivery hubs.
I want you to know that we value your feedback, as it gives us the opportunity to see where we have room to improve our processes, and I'll be forwarding your comments on to our leadership as well as our Home Delivery Team so that we can look into ways to improve the experience for our owners in the future.
If you ever have any questions or comments I can assist with in the future, please feel free to simply reply to this message and I can look into them for you right away.
I hope you have a great day, Tara.
Sincerely,
Alan S
Reviewed Aug. 3, 2014
We bought the P5 in March of this year and we are so thrilled with it. We sleep longer, more peacefully and wake up without stiffness or pain like we did before. So glad we made this investment.
Glad to hear you're sleeping better, Lynne! An investment in your sleep is always a sound investment.
Arik H
Reviewed Aug. 2, 2014
I love my sleep number. I've finally found my comfort. I used to have major back problems from my last job. Now that I have this bed, I feel great. Thank you.
Great to hear, Davon!
Sleep well.
Arik H
Reviewed Aug. 2, 2014
I love the adjustable nature of the Sleep Number bed. A mattress is a big purchase; for me there is a fair amount of stress in making the "wrong choice" and having buyers' remorse. What attracted me to the Sleep Number is your control over how it feels. No buyers' remorse, you just change the setting! It's great! I would recommend Sleep Number to anyone. The techie nature of the bed is also a lot of fun. We constructed the bed ourselves and found it to be fairly easy and interesting to see how everything works.
Glad you're loving your Sleep Number bed, Christy!
Since you love the technical nature of the bed, have you tried out our new SleepIQ system yet?
Arik H
Reviewed Aug. 2, 2014
Love my bed. I'm a 35. My back never hurts when I get up now. I couldn't be more pleased.
Glad you're sleeping better, April! Also: Did you know 35 is the most popular Sleep Number setting?
Arik H
Reviewed Aug. 2, 2014
I had the best experience at the Sleep Number store in Altamonte Springs, FL. The sales people were incredibly helpful and nice! I will definitely recommend my friends and family to them and I will return myself. Best investment I've ever made!!
Thanks for the feedback, Jennifer. We'll be sure to pass that along to the team in Altamonte Springs.
And thanks for recommending Sleep Number to your friends and family!
Sleep well!
Arik H
Reviewed Aug. 2, 2014
We bought back around 2001 in Oklahoma. Well worth the price. The comfort because of multiple surgeries and working taking care of hospice patients in their homes. The convenience of pressure adjustments, breaking down, packing and reassembling when we have moved 4 times. But the best is how you back up your product, quickly replaced at no cost to me. I'm so glad to see the many upgrades to pick from now. If I could I would give my old away or use it in my guest room and get an up to date model. I recommend your product to so many patients and their families when the subject of beds come up.
Thanks for being such a great Sleep Number advocate, Wanda. Glad you're sleeping better!
Arik H
Reviewed Aug. 2, 2014
I would highly recommend a Sleep number bed. It's very comfortable and I finally am able to get a good night sleep!
Thanks for the comment, Abigail. Glad you're sleeping well!
Arik H
Reviewed Aug. 2, 2014
We purchased the P5 series and have been happy with the bed. I like my side very firm and the husband, not so much. My back, joints and muscles feel much better when I wake up in the morning. I don't think I can go back to a traditional bed.
Glad you're sleeping better, Jacqueline! The Sleep Number bed is designed for people just like you and your husband (you like your side softer, he likes his side more firm).
Arik H
Reviewed Aug. 2, 2014
While shopping for a new bed we compared several different bed types and had been sleeping on a conventional mattress for years, but when we tried out the sleep number we agreed it was the bed for us.
Glad to hear your chose Sleep Number--and that you're sleeping well!
Arik H
Reviewed Aug. 2, 2014
My sleep number is 35. I have had my bed for 6 months and so love it. I get a full complete night's sleep with no tossing and turning during the night. I wake refreshed without aches and pains associated from pressure points.
Glad to hear you're sleeping well, Lisa! And, did you know: 35 is the most popular Sleep Number setting?
Arik H
Reviewed Aug. 2, 2014
I love my new bed. Still haven't found my sleep number yet, but I enjoy the product. I'm close to finding my number and I know I'll be extremely satisfied.
Sorry to hear you haven't found your Sleep Number setting yet, Davon. Maybe give this video a view--might help: https://www.youtube.com/watch?v=_8BhnxGO8r4
Hope you're sleeping better soon!
Arik H
Reviewed Aug. 2, 2014
I absolutely love our I10 sleep number bed. I used to toss and turn and wake up sore and that has all gone away. Now I look forward to bedtime again!
Nothing like snuggling up in your Sleep Number bed each night, right Kevin?
Glad you're sleeping well and that you're loving your Sleep Number i10 bed!
Arik H
Reviewed Aug. 2, 2014
Great bed! We both had lost sleep due to shoulder and hip pain. This bed has helped so much. We are so thankful!
Glad to hear your both sleeping better!
Arik H
Reviewed Aug. 2, 2014
I love our Sleep Number bed. The head adjust up or down and this help control the snoring. This is our 2nd bed and I would recommend this bed to our friends and family.
Thanks for the kind words, Howard. And thanks for being such a great Sleep Number advocate!
Arik H
Reviewed Aug. 1, 2014
I am very pleased with my P5 Sleep Number Bed. I've had it about 6 months now. I used to be awakened by burning in my hips on my old mattress. That pain is completely gone now. It's the first time I've had pain free sleep in years. I also love being able to adjust the firmness. I am very pleased with my purchase.
Glad to hear you're sleeping better, Carol!
Arik H
Reviewed Aug. 1, 2014
We love our bed! We've never slept better!!
Great to hear, Jennifer--glad you're sleeping well!
Arik H
Reviewed Aug. 1, 2014
I8 - Split King with Adjustable base Best Bed I have every owned. First went to store experience was great, friendly informative and not pushy. Went above and beyond after initial visit to try and get me to purchase the bed. Then later I took the plunge. After my cancer surgery, the new bed helped during my recovery, from the adjustable firmness to the adjustable base - making it very comfortable to recuperate in. Best decision I ever made. Even now my wife and I love and call it our cozy bed.
So glad to hear your had such a great experience at our store, Darrell. And, that you're sleeping so well!
We love it when our customers say buying a Sleep Number bed was the "best decision I ever made"!
Arik H
Reviewed Aug. 1, 2014
To be completely honest, I can't remember which model we have right now. I think it's the ILE. But either way, I would not give it up for anything. It is the most comfortable bed that I have ever slept in. I only wish we had purchased it sooner. We purchased our bed in Feb 2014 in Columbus, GA. It was delivered about 2 weeks later. The only negative thing I can say is it would be great if you could adjust your sleep number by 1 instead of 5. If you are considering buying one, it is an excellent investment.
Thanks for the kind words, Cindy. Glad to hear you had a great experience in our Columbus, Ga. store and that you're sleeping well!
Arik H.
Reviewed July 31, 2014
We bought our sleep number bed and it had to be shipped UPS because we do not live close to a sleep number store. It arrived quickly and was easy to put together. The instructions were very clear and user friendly. We noticed a difference in the quality of our sleep the first night. We woke up rested and not stiff and sore.
That's great to hear, Michelle! Glad you're sleeping better, and that the Sleep Number bed was easy to set up.
If you have questions about your bed in the months ahead, please do not hesitate to contact us.
Arik H
Reviewed July 31, 2014
After suffering for years with headaches due to neck problems, my husband finally talked me into getting a Sleep Number Bed along with pillows. This was not an investment I wanted to make, but it has proven to be a wonderful purchase. When we travel, I carry my pillow to ensure that I do not wake with a headache and we are always glad to return to our bed when we get home. He loves being able to adjust the bed so he doesn't snore. So glad my husband talked me into getting this bed!
Maybe we should send a thank you note to your husband, Donna! :)
In all seriousness, we're glad to hear you're sleeping so much better!
If you ever have questions about your Sleep Number bed or your Sleep Number pillow, please just let us know.
Arik H
Reviewed July 30, 2014
We have now purchased our fourth Sleep Number mattress (for our home & vacation cabin) and we've been pleased with all of them. We started with queen size but when we realized how much more we liked the king size we bought a new bed and ordered another king! Highly recommend.
That's great to hear, Linda! It always puts a smile on our faces to hear from our owners who are loving their beds and the better night's sleep they bring.
Especially owners who have purchased FOUR Sleep Number beds! Wow!
Arik H
Reviewed July 30, 2014
After getting it adjusted, I am now sleeping all night which I never did before! I have a spine fused and with Lukey rods all the way down to my sacrum. I have had polio when I was 17. I just lost my husband in January. We have had a Sleep Number bed for years and we loved it but I bought a smaller bed (queen) after his death and bought one which head and foot raises and lowers and I FINALLY am sleeping all night. Thank you, thank you!
HI Donna: Thanks for taking the time to share your story with us. I'm happy to hear you're sleeping better--and through the night!
If you ever have any questions we can assist with, or need some more information on your bed, please feel free to let us know.
Arik H
Reviewed July 30, 2014
I have asthma and the bed has improved my sleep. I'm not getting sick as often anymore and less asthma attacks. I have more energy and am losing weight. I love my bed and strongly recommend to anyone with breathing problems.
Thanks for the kind words, Patricia. It always makes our day to hear our owners share stories about how their beds have improved their sleep, and their lives.
I hope you have a great day, and keep sleeping well, Kathy!
Arik H.
Reviewed July 30, 2014
My 12-year-old daughter, Danielle, had Scoliosis spinal surgery (C7-L4) where the surgeon did a phenomenal job correcting two 60-degree curves in her spine with 24 stainless steel bolts & 2 rods (12 vertebrae). Subsequent to surgery, she did not have any particular residual effects, but would wake up from her old bed often "grumpy" beginning her day. After talking with her, we discovered she was not sleeping well on her current bed. This was the single collateral effect on her from the surgery.
After buying her a Sleep Number bed, it was like throwing a light switch. She now wakes up rested & cheerful everyday! Six months now, and counting. While the insurance company did not cover the cost of the bed, as it is not classified typical Durable Medical Equipment (DME), I believe it should be marketed as DME for exactly the above reason.
Danielle will continue to use the Sleep Number bed line of products for the rest of her life. My heartfelt thanks to the entire staff, support & engineers at Sleep Number for making this possible for my daughter. Priceless cannot come close to describing the value of this bed! Please publish this. I will be available to discuss this issue with those whose children are in the similar situation as my daughter. Cheers.
Hi Tim:
Thanks for taking the time to share your experience with us. So glad Danielle is sleeping well and that she's waking up each day feeling great!
-Arik H
Reviewed July 30, 2014
Expensive, but the ability to make adjustments from time to time makes the cost worth it.
Thanks for sharing your experience with your bed with us, James. We're glad to hear you've enjoyed your bed so far, and that the ability to adjust the firmness of the bed has been a big positive for you!
If you ever have any questions, or simply need some more information on your bed, please feel free to let me know.
Keep sleeping well, James!
Sincerely,
Alan S
Reviewed July 30, 2014
After 2 weeks or so of sleeping on the mattress I purchased on 06/25/14, I realized this was not the bed for me. In the store, it was conveyed to me that there was a 100 Night In-Home trial policy which I assumed would be honored - only to find out through a Sleep Number customer service conversation this wasn't the case. The supervisor "Bob" said that the most expensive part of my purchase (Queen FlexFit2 $1,699.99) could not be returned only the mattress ($699.99). So the 100 Night In-Home trial policy only covers the mattress which I believe is not honorable to not provide the option for a full return if a customer is not happy with their product. "Bob" mentioned in the conversation that on my receipt of purchase (on the 2nd page) it states that the FlexFit is unrefundable. I am certain that if customers really knew that their overpriced mattresses and all of its accoutrements were not fully refundable, they would have far less buyers. At the end of my lengthy phone conversation detailing my disappointment with Sleep Number, "Bob" did say for a fee of around $500.00, they would take back the mattress and FlexFit. Why would I send $500.00 to this company just to get if off my hands? Poor way of handling their business and customer service. Unbelievable.
Reviewed July 30, 2014
My husband and I have never had a better night's sleep since we got our Sleep Number Bed. We used to toss and turn at night and wake up with backaches and feeling tired. After we put in our sleep numbers, we raise the head and feet to just the right position and feel like we're sleeping on a cloud! I highly recommend the Sleep Number Bed to anyone that will listen. Each night my husband and I say to each other how happy we are that we have the Sleep Number Bed and what a great investment we made!
Reviewed July 30, 2014
Had I known the feeling as I awoke from that first night's slumber on our new Sleep Number bed earlier in life, I would never have waited this long to purchase one. I always thought they were too expensive for our modest budget but as our current mattress was becoming unsleepable, we thought we'd check out all our options.
From the moment we walked into the Sleep Number store, we were warmly greeted and treated kindly. We had our 3-month-old daughter with us and I was worried I would bother people but the employees were very gracious, even when I needed to nurse her :) They showed us all that Sleep Number had to offer. We were impressed by the fact that every feature of the bed could be added to our mattress at any time so we were able to start with the C4 that was in our budget and add more features along the way. How fabulous. Can't beat the 25-yr warranty!
So we left then and there with our new bed purchased and nothing but amazing nights to come. I was always a "restless" sleeper and I thought that was just part of my personality. I had no idea it was actually from the mattresses I was sleeping on. This bed also converted me to a back sleeper because I was truly supported properly and comfortable on my back for the first time. My fiance and I both hit REM sleep more often and feel refreshed when we wake each morning. Let me tell you, when you only get about 4 hours of sleep a night due to an infant, you really need those hours to count!
In conclusion, I would recommend everyone to just stop in a Sleep Number store and see what they have to offer. You may be pleasantly surprised just like us!
Reviewed July 30, 2014
I couldn't be more pleased with Sleep number. We traveled a rather lengthy distance to get to a store, but it was so worth the effort. Prompt, courteous treatment from the salesman and from there on, everything proceeded like clockwork. I can honestly say that I have not had trouble with my hips since the first night I slept on my Sleep Number. I am totally pleased and in fact recommended a friend and she bought one within 2 weeks of me getting mine. Guess I must be a pretty good salesperson too!!
Hi Karyn, thanks for taking the time to share this with us. We're ecstatic to hear how much you're enjoying the bed, so much so in fact, that you've shared the love with your friends! It never fails to put a big smile on our faces to hear our owners talk about how much they're enjoying their bed.
If you ever have any questions I can assist with, or need some additional details on your bed, please feel free to let me know.
Keep sleeping well, Karyn!
Sincerely,
Alan S
Reviewed July 30, 2014
I got my bed in Jan. And love it. Purchase & delivery was easy - no high pressure sales techniques. Delivery guys were very nice & acted professionally. I paid for set up, but the guys were nice and explained process to me in case I have to do it myself at some point. I did have to wait a bit for delivery - which was a little frustrating. I bought a mid-range bed, and love that I can adjust the level of firmness. I honestly have never slept better!
Hi Tracy, thanks for sharing your experience with your bed with us. We're thrilled to hear that your experience has been so wonderful from the time you stepped into the store to today and we want you to know this is just the beginning. We expect you’re going to get years of great sleep in your bed, and we’ll be here for you the whole time if you have any questions, concerns, or just want to stop in and let us know how you’re doing. I’ve listed our contact information for you below just in case you want to get in touch with us in the future.
Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Facebook: www.facebook.com/sleepnumber
Your local Store phone number: (310) 542-8446
Thanks again for choosing the Sleep Number ® bed, Tracy. We appreciate you trusting us with your sleep and we don’t take that trust for granted. If there’s anything I can personally help you with now or in the future, please reply to this message and I’ll do everything I can to assist you.
Best Wishes,
Alan S
Reviewed July 30, 2014
We loved our original bed so much we purchased another for our other home. We have also purchased several sets of sheets. The band across each corner in the fitted sheets anchor them firmly. This is the best sleep experience we have ever had.
Hi Kathleen, thanks for sharing your experience with your bed with us. I'm glad to hear that you're loving your bed! We always enjoy hearing from our owners who like their beds so much that they purchase another for their cabin, summer home, guest room or RV.
I also want you to know that, if you're not loving your new sheets, that they do come with a 30 day exchange policy that will allow you to exchange the sheets for a different bedding item that will be a better fit for you. If you haven't had a chance to speak with them yet, we recommend getting in touch with them right away so they can look into the exchange options for you.
Customer Service can be reached at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday.
If you have any questions or concerns I can assist with in the meantime, please feel free to let me know.
I hope you have a great day and keep sleeping well, Kathleen!
Sincerely,
Alan S
Reviewed July 30, 2014
I got my bed to help with my hip pain, then had to have spine surgery. This is the best bed I have ever had in my life of 52 years and Without the adjustability I would have never made it through the recovery and physical thearpy. This bed has changed my life!!!!!
Thanks for sharing your story with us, David. We're thrilled to hear how much you're enjoying your bed, and the difference it's made for you! If you ever have any questions, or need some more information on your bed, please feel free to let us know.
I hope you keep sleeping well, David!
Sincerely,
Alan S
Reviewed July 30, 2014
In store, they told me my Sleep Number was 40 and it felt great. Once we got the bed set up, my number was way too firm. I put it down a notch and felt better. After a few months, the center of the bed started to cave in, causing my husband and I both to roll toward the middle. There is no chamber in the middle so we would wake up hitting the hard board underneath. We called Sleep Number and were told to bump it to 100, then get in and set to our numbers. This helped, but didn't cure the problem completely. Another few months later, I noticed the sides of the bed looked odd. They were rounded like the side walls were buckling. After numerous phone calls (we were still under warranty), we gave up and lived with our mistake. Now, the bed acts just like an air mattress and loses air so we wake up with our backs hurting because we wake up on the hard plastic board underneath. We are still under warranty but don't want to fight with them anymore.
Reviewed July 30, 2014
The store was very clean and manageable, options for the beds were very clear, and the financing was good. There was a longer time frame with the credit application, but the install was on time and top notch.
Hi Stephen, thanks for taking the time to share your experience with us. We're thrilled to hear you had such a great experience when you visited your local store, and that the installation went so well.
I want you to know that, should you ever have any questions or concerns about your bed, I'm here to help. Just reply to this message and I'd be more than happy to look into them for you right away.
I hope you have a great day and sleep well, Stephen!
Sincerely,
Alan S
Reviewed July 30, 2014
We spent a lot of time looking for mattresses, but kept coming back to our Sleep Number. I like the fact that my wife can have a different setting than I - allowing for both of us be comfortable. Yes, we could have gotten a conventional mattress with two different comfort settings, but those then become permanent. With a sleep number, we can adjust as we see fit. This is especially comforting as we can set our firmness according to how we feel or changes as we get older. We just love how our mattress makes us feel. Thanks.
Thanks for taking the time to share your experience with your bed with us Dave. We're all thrilled to hear how much you and your wife are enjoying the bed and the individual comfort it provides!
If you ever have any questions about your bed, or need some information on any of our other product, please feel free to reply to this message and I would be happy to look into them for you right away.
I hope you both keep sleeping well, Dave!
Sincerely,
Alan S
Reviewed July 30, 2014
My husband and I were so excited to try Sleep Number bed on a trial basis. After several weeks, we found that we were still having trouble sleeping and ending up in the guest room. That's when our salesman and sleep number corporate said too bad, we don't ever refund the adjustable bases. 2500$ for the base and two sets of sheets, STUCK LIKE CHUCK. We are hard workers and have no savings. This is a crime. So disheartened.
Hi Traci, thanks for taking the time to share this with us. We agree, understanding the terms and conditions of the sale of any major purchase is important, and we know that it can be tricky to keep track of what's a final sale, what's returnable, and what can only be exchanged when you're discussing a bed, base and bedding. That's why we make sure to make those terms and conditions available at the counter in the store, on the back of the receipt you signed at the store and right on our web site. That way, all of our customers have the chance to read through those terms and conditions and get in touch with us with any questions.
We think it's important for you to know that the adjustable base is made to industry standard size, so you can continue to enjoy all of the features and benefits of the adjustable base with your next bed.
While we wish our bed had been a better fit for you, we appreciate you giving our bed a try, and we wish you nothing but the best in your search for your perfect night's sleep.
If you have any other questions or comments, please feel free to reply to this message and I'll be happy to look into them for you.
I hope you have a great day, Tracy!
Sincerely,
Alan S
Reviewed July 30, 2014
My back and legs have never felt so good. Since buying the Sleep Number Bed, I have had a great night's sleep every night. I have only had to adjust my air level one time. I never dread going to bed now. I never toss and turn, looking for a place in the mattress to get comfortable. If I had a choice of my mattress today, I would buy another Sleep Number Bed.
HI Claudia, thanks for taking the time to share the love with us. I'm thrilled to hear how much you're loving your bed, and the better, more comfortable sleep it's providing!
If you ever have any questions we can assist with, or need some more information on your bed, please feel free to let us know. I hope you keep sleeping well, Claudia!
Sincerely,
Alan S
Reviewed July 30, 2014
As I told my husband "this is best purchase we have made in our 37 years of marriage". We can finally sleep together again. We were sleeping in separate beds due to our bed being too soft for him? His Sleep Number started out at 100, now 85. Mine is 35 - started out at 25. So happy Sleep Number came into our home. I work in front of a computer and always had neck and shoulder pain. Since having the Sleep Number my pain has been so much better. Thanks for such a great product.
Thanks for being a fan, Kathy! It always makes our day to hear our owners share their stories about how their beds have improved their sleep, and their lives. If you ever have any questions for us, or simply need some more details on your bed, please feel free to let us know.
I hope you have a great day, and keep sleeping well, Kathy!
Sincerely,
Alan S
Reviewed July 30, 2014
We are very happy with our Sleep Number mattress. In particular, and in addition to input on previous surveys, I have been pleased because, after suffering with sacroiliac pain for several months, the pain disappeared after a few days of sleeping on our Sleep Number mattress!! This saved me many trips and untold expense undergoing physical therapy! Hooray!
Hi Kathie, thanks for leaving your thoughts on your bed. We're all thrilled to hear how much you're enjoying your bed and that it's helped you wake up pain free! If you ever have any questions we can assist with, please feel free to let us know. We all hope you keep sleeping well for years to come, Kathie!
Sincerely,
Alan S
Reviewed July 30, 2014
I sleep so hard now at night that I hardly move because I am without pressure points. My hands haven't gone to sleep since getting the sleep No bed!!! My husband would have to move to different places to sleep because he was uncomfortable on our spring mattress & now we are back sleeping together - along with the dog too!! I recommend the sleep # to everyone. Sleep is a precious thing & it sure promotes it!
Thanks for sharing your experience with your bed with us, Julie. We're thrilled to head how much you're both enjoying your bed! We always love hearing our owners talk about how much they love their beds and the better night's sleep they provide. If you ever have any questions we can assist with, please feel free to let us know.
Keep sleeping well, Julie!
Sincerely,
Alan S
Reviewed July 30, 2014
We LOVE our Sleep Number Bed!!! Months later we both ask if slept well, and the answer months after getting your Sleep Number is a resounding YES!!!
Thanks for taking the time to share the love with us, Rex! It always puts a smile on our faces to hear from our owners who are loving their beds and the better night's sleep they bring. If you ever have any questions I can assist with, or simply need some more information on your bed, please feel free to let us know. Have a great afternoon, Rex.
Reviewed July 29, 2014
The installers were polite, efficient and on-time. In fact, they called to ask if they could come early! This continued my wonderful experience that began with the salesman at the Towsontowne Center store. Keep up the great customer service - so important!
Thanks for sharing this with us, Barbie. We really want you to have a wonderful experience every step of the way and we're so glad your local store and our delivery team both gave you the great service you deserve! If there's anything we can do to assist you while you're trying out your new Sleep Number® bed, please just give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday and we'll be more than happy to help you. Have a great night!
Reviewed July 29, 2014
I am happy and satisfied with the sleep I get and the ability to adjust not just the firmness, but also the position of my head or feet to find the best sleeping position. The bed provides both adjustable firmness and position as that obtained from a hospital bed.
Thanks for reviewing your Sleep Number® bed, Nicholas. We couldn't be happier to hear you're enjoying the ability to adjust your firmness setting as well as the position of the head and foot of your bed to whatever you need each night!
Reviewed July 29, 2014
After being a police officer for 30 years my entire body has been through it all. Every mattress I bought just seemed to make my back hurt worse until I bought my Sleep Number. Since that day, I have never had a backache again and when I wake up in the morning, I feel rested and relaxed. I recently bought another Sleep Number for my vacation home and I can truly relax at home or away. I will never buy any other mattress.
Thanks Hector, we're so happy you finally found what you were looking for in your Sleep Number® bed! We hope your mornings are that much better now that you're waking up without those backaches.
Reviewed July 29, 2014
I haven't slept this well in years. I wake refreshed with little pain in my bad back. I am a fan of sleep number bed. I would recommend it to everyone.
Thanks for the love, Dennis. We really appreciate you sharing your review with us and it's great to hear your bed is helping you get the great sleep you deserve!
Reviewed July 29, 2014
I was having terrible back problems before my sleep number bed, went to several doctors and nothing would help. After purchasing my m7 sleep number bed, my problem went away immediately. When I told my doctor the bed made the difference she was in amazement. Since sleeping on my new bed, I am waking up very rested and ready for my day. A great night's sleep make a world of difference. Thank You sleep number.
You're welcome, Cheryl! Stories like yours are the reason we're in business and we really appreciate you sharing it with us. We're glad your m7 is helping your back so much and we can't wait to hear how many years of great sleep you get on your new bed.
Reviewed July 29, 2014
Bought mine in February. Best decision ever made and well worth the investment!!! The employee who helped us was awesome! She was very informative and wasn't pushy. So glad we got one!!
We're glad you're getting your money's worth, LaRita! It sounds like you're all set and sleeping well, but if you have any questions or there's anything we can do for you in the future, just message us back and we'll be happy to help you.
Reviewed July 29, 2014
I ordered my sleep number bed over the phone. The salesperson was very helpful. I received my bed in approximately 2 weeks!! I put it together myself. It was very easy!!! I now sleep so much better and wake up feeling good. I would highly recommend the sleep number bed!!
Thanks Abraham, we're really excited you're sleeping better on your Sleep Number® bed! If there's anything we can help you with in the future, please just give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday and we'll be happy to assist you. Have a great day and keep sleeping well!
Reviewed July 29, 2014
After a long-time need of a new bed due to morning back pain and restless nights of sleep and after visiting store after store to decide on the right bed for us, we found ourselves with a final decision to purchase our sleep number bed and we have been a huge fan ever since. We would recommend the sleep number bed to any of our friends and family without reservation!
Thanks for being a fan, Eric and Heather! We really appreciate you choosing the Sleep Number® bed and we're glad you're both enjoying it so much.
Reviewed July 29, 2014
We had a king size waterbed for 40 years that provided wonderful flotation sleep. We decided to move into a queen size Sleep Number bed to give us more room in our relatively small master bedroom, although we were concerned about having enough individual space. Since we are tossing and turning much less, and cozy at our own firmness level, we have not had anymore flinging arms or "bed-hogging". What a joy!
Thanks for sharing your experience with us, Pamela. We're thrilled your new Sleep Number® bed is working so well for you and your husband!
Reviewed July 29, 2014
My experiences with Sleep Number have been the best! My salesman at the Mentor, Ohio store was very knowledgeable and was most helpful when I explained my back problems. I had no problems setting up my bed by myself. Since I purchased it I have been sleeping so much better. I love my sleep number and highly recommend it.
We're glad you're sleeping well, Sharon! We can't wait to hear how many years of great sleep you get of your new Sleep Number® bed and we hope you'll let us know if there's anything we can help you with along the way.
Reviewed July 29, 2014
My wife and I have had our Sleep Number about six months now and we both agree it is the best bed we ever purchased. I could never get a completely restful night's sleep with our old mattress. We love being able to independently change the bed settings to suit our individual moods. My sleep number is fifty, while my wife is pleased with forty. We bought specialized customer preferred pillows, mattress pads, foam layers, fitted sheets, comforters, etc. We have thoroughly enjoyed everything. Our old traditional mattress was about twenty years old and it had indentations and lumps where we slept in the bed. After years of suffering with back pain and sleepless nights, we decided to look for a new mattress. We saw the TV commercial for sleep number beds and decided to investigate. Initially we had concerns about the price, however, the thought of our quickly approaching retirement years combined with the expectation of exceptional rest and sleep were "priceless" quality of life issues. We are thrilled that we decided to make an investment in our bed and golden years. Excellent investment!
Thanks for sharing, Peter. Stories like yours are the reason we're in business and we couldn't be happier that you and your wife are getting the great quality sleep you deserve. Thanks again for choosing the Sleep Number® bed!
Reviewed July 29, 2014
After much consideration and working with the sales person, we bought the top of the line adjustable king bed. As we both have severe back issues we were looking forward to the relief guaranteed by the company. After, wouldn't you know, 101 days, we are in more pain now than ever. It started with my low back and hips. I was thinking it was just time for another epidural, but I couldn't understand the hip pain. Then this morning, my husband woke up with the same exact debilitating hip pain which he has never had before. When he called the company they informed him we were out of luck. The 100 days were over and the adjustable part was guaranteed anyway. An item the sales person, innocently, neglected to mention. Also, the memory foam shredded the first week.
Thanks for sharing your experience with us, Linda. We're so sorry you're having trouble getting comfortable on your bed! We really want you and your husband to sleep well and while we can't accept a return on your bed outside of your trial period, we're more than happy to look into some options to tailor your bed to better meet your needs. Just give us call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday and ask for one of our Sleep Specialists when you have a few minutes to talk and we'll be happy to look into some options to help you and take care of your split foam comfort pad as well. We hope to hear from you soon!
Reviewed July 29, 2014
I am on my 3rd bed (the other ones are still in use). I found being able to adjust was a key to solving my morning backache. The woman I am currently living with does not have to have my hard setting (I can't reveal my number). The plus to this bed is you don't have to struggle to get it upstairs or through narrow stairwells, etc.. I recommend this bed to everybody!
Thanks so much for choosing another Sleep Number® bed, Robert! We're thrilled you've loved all three of your beds and it's great to hear you're enjoying the ability to adjust your bed to whatever firmness setting fits your needs each night. We're confident you're going to enjoy years of great sleep on your new bed, and we hope you'll let us know if there's anything we can help you with along the way.
Reviewed July 29, 2014
Salesman helped and answered all my questions. The bed itself is heaven sent. Best sleep my wife and I have had in years.
Hi Skip, thanks for sharing this with us. We're so glad you and your wife are sleeping well!
Reviewed July 29, 2014
I am very happy with my California king Sleep Number. My old bed I had back and hip pain. With my Sleep Number, I have no pain at all. I just love it.
We appreciate you taking the time to share the love with us, Tresa! It always puts a smile on all of our faces to hear how much our owners are enjoying their beds, and I'm so glad to hear your bed is helping you wake up pain-free!
If you ever have any questions I can assist with, or simply would like some more information on your current bed, please feel free to let me know.
I hope you keep sleeping well, Tresa!
Sincerely,
Alan S
Reviewed July 29, 2014
Always know when I get to sleep in my Sleep Number bed, I will get good night's sleep.
Hi James, thanks for taking the time to share your experience with your bed with us. I'm so glad to hear you're enjoying your bed and the better night's sleep it offers! If you ever have any questions about your bed, or simply need some more information, please feel free to let me know.
I hope you keep sleeping well, James!
Sincerely,
Alan S
Reviewed July 29, 2014
WE looked for new mattress as we had our old one for over 20 years. Went to Sleep Number store and received great customer service and there was no pressure to buy. Have had new king size mattress almost a year and would not go back to regular mattress ever!!!!!
Hi Kylinn and Brian, thanks so much for taking the time to share your experience both with your bed, and with your visit to our store. We strive to provide a great experience for our customers each and every time they stop by to visit us, and we're excited to hear we met that goal for you!
We're also thrilled to hear how much you're loving your bed. Nothing makes our day quite as much as hearing our owners share their love for their bed, and can't imagine ever sleeping on anything else.
If you ever have any questions, or need more information on your bed, please feel free to let me know.
I hope both of you keep sleeping well for years to come!
Sincerely,
Alan S
Reviewed July 29, 2014
My husband & I simply love our Sleep Number bed! We have had our bed for about 4 months now and have been sleeping grand. We wanted to keep the quilted mattress top clean so we purchased the light down mattress protector which is high quality and waterproof. The sales were friendly, informative, and explained how the chambers worked and even had us on the computer to show us the trigger points in our body and how the system can help us sleep better. Everyone should have a bed like Sleep Number, you won't be disappointed!
We appreciate you taking the time to share your experience with your bed with us, Beverly. I'm thrilled to hear how much both of you are enjoying your bed, and that you're both sleeping better since it arrived! If you ever have any questions about your bed, I'd be more than happy to assist. Just reply to this response and I can look into any questions you may have for you right away.
I hope you both keep sleeping well!
Sincerely,
Alan S
Reviewed July 29, 2014
I have had 3 back surgeries and have bought 3 different beds in the last 10 years and I have been disappointed with all of them including a Tempurpedic bed. I could not believe how much better I felt in the mornings once I found my Sleep Number. My wife is also happy because she likes the firmer settings. Thank you Sleep Number for giving my life back.
Thanks for sharing your experience with your bed with us, Jason. We always enjoy hearing our owners share their stories of how the bed has affected their life and improved their sleep, and I'm so glad to hear that the bed is helping both you and your wife sleep better! If you ever have any questions about your bed, please don't hesitate to let me know.
Keep sleeping well, Jason!
Sincerely,
Alan S
Reviewed July 29, 2014
Buying a Sleep Number bed was the best thing we ever did. LOVE IT!!!!!
Thanks for sharing the love with us, Michael. It always makes our day to talk with our owners who are loving their beds and the better night's sleep they provide. If you ever have any questions, or just need some more information on your bed, just let me know.
Keep sleeping well, Michael!
Sincerely,
Alan S
Reviewed July 29, 2014
My wife and I decided to try a Sleep Number bed and have had no regrets since. Best sleep we've ever gotten and really love the comfort and convenience of the adjustable base. It's so comfortable to raise the bed and watch TV that it's become the preferred location for hanging out. Would highly recommend a Sleep Number bed to anyone.
We appreciate you sharing your experience with your bed with us, David. We never get tired of hearing from our owners who are loving their beds, and it sounds like the adjustable base has been a great addition for you and your wife. If you ever need any information on your bed or your base, or simply have some questions I can help answer for you, don't hesitate to reply to this post and I'll be happy to look into any questions you have for you right away.
Keep sleeping well, David!
Reviewed July 29, 2014
We have both a queen and a king Sleep Number bed! They are the best! We even have reserved hotel rooms in hotels that have Sleep Number beds just because we love them so much! We wake up refreshed without any aches!!
Thanks for the compliment, John! It always makes us smile to hear our owners rave about their beds, and we're glad you've found a number of hotels that offer our beds so that leaving home doesn't mean leaving the comfort of your bed behind. If you ever have any questions I can help with, or need some help finding a hotel that offers our bed for your next trip, please don't hesitate to let me know.
Keep sleeping well, John!
Sincerely,
Alan S
Reviewed July 29, 2014
My Husband and I purchased a Sleep Number bed 12 years ago and loved it. However, we saw an ad for a new Sleep Number Bed that lifted up from the laying position to a sitting up position. We decided to inquire about it. The lady that helped us at the store was quite a salesperson. She was considerate of our feelings and concerned for me as I have scoliosis.
When all was said and done, we have the top of the line Sleep Bed. The bed reclines and also sits up, as well as vibrates. With my bad back, I thoroughly enjoy this feature. I especially like the thickness of the pad on top of the bed. One just sinks down into the bed. It's like a dream going to bed. We also watch TV in bed in the mornings. We are retired and have the extra time to enjoy these things. We would recommend the Sleep Number Bed to anyone with back problems or sleep problems. They are amazing beds and totally worth the money spent.
Thanks for sharing your experience with us, Marilyn. We're glad to hear you're loving your bed, and we always love hearing from our owners who've had a great experience with us; whether with the bed, bedding, or just with our sales representatives. I'd like to have the chance to pass your kudos on to the area manager of the store you visited, so the sales representative can receive the credit it sounds like she deserves. All I'd need to get started is for you to reply to this message with the store location you visited, and the name of the representative you worked with and I can forward this on for you right away.
I hope to have the chance to talk with you soon, Marilyn!
Sincerely,
Alan S
Reviewed July 29, 2014
I purchased two Sleep Number pillows and two balance blankets. The sales person was very nice. All the reps for Sleep Number products are very nice. However, the pillows lost their loft or volume after about 2 months use. The blankets require special laundering instructions because of the wool content which are not practical in today's world. It is a disappointment. My two Sleep Number beds are wonderful! I would recommend the beds to anyone considering a new bed. I would not recommend the pillows nor would I recommend the wool blend blankets.
Hi Marianne, thanks for taking the time to share your thoughts on your bed and bedding items with us. I'm very glad to hear you're enjoying both of your beds, and, if you haven't had the chance to yet, I'd recommend getting in touch with our Customer Service Team to see what they can do to help with the trouble you've had with your pillows. Customer Service can be reached at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday.
In the meantime, if you have any other questions or concerns about your bed or bedding items, please feel free to let me know.
I hope you keep sleeping well, Marianne!
Sincerely,
Alan S
Reviewed July 29, 2014
We purchased our King size iLE bed around January 2014 and can only give it praise. My Wife has had back problems for many years but now. With the new bed, she is much more comfortable at night. I am 185lbs and the Sleep Number I finally settled on is 60. I assembled the bed myself without any difficulty even though all those boxes that were delivered seemed somewhat intimidating. Just read and follow the instructions in order and there should be no problems. Overall, a great bed, easy to put together and our salesperson was very informative and helpful in making our decision.
Hi Jim, we appreciate you taking the time to share your experience with your bed with us. I'm glad to hear you and your wife are both enjoying your iLE model so much, and that the representative you worked with at the store was able to be such a help in making your decision! If you ever have any questions I can assist with, please don't hesitate to let me know.
I hope you and your wife both keep sleeping well for years to come, Jim!
Sincerely,
Alan S
Reviewed July 29, 2014
We recently purchased our third Sleep Number bed, and we love them all. We bought our first one years ago when we were furnishing our retirement home. We liked it so well that we replaced our mattress at our other home with one. When we needed to replace the mattress in a guest bedroom, there was no question that it would be a Sleep Number too. I recommend them to everyone!
Thanks for sharing the love with us, Horace! It always puts a huge smile on all of our faces to hear from our owners who love their beds so much they decide to add one to their cabin, motorhome or retirement home. I want you to know that, if you ever have any questions about your bed, I'm happy to help. Simply send me a private response with any questions or concerns you have and I can look into them for you right away. In the meantime, we all hope you keep sleeping well!
Sincerely,
Alan S
Reviewed July 29, 2014
My husband and I sleep much better. Don't wake up with backaches anymore. I would recommend a Sleep Number to everyone.
Thanks for sharing your experience with your bed, Helen. We're all glad to hear how much the bed is helping with both the quality of sleep you and your husband get each and every night, and with how you feel when you wake in the morning!
If you ever have any questions, or simply need some more details on your bed, please feel free to let me know.
Keep sleeping well, Helen!
Sincerely,
Alan S
Reviewed July 29, 2014
Sleep Number is hands down second to none. I get a better nights rest. I wake up with no back pain and I am completely rested. Will never own anything but a Sleep Number!
Thanks for the compliment, Kai! It always puts a smile on all of our faces to hear how much our owners are enjoying their beds, and the better night's sleep they offer. So much so, in fact, that they can't imagine ever sleeping on anything else.
If you ever have any questions about your bed, please feel free to let me know. In the meantime, I hope you keep sleeping well!
Sincerely,
Alan S
Reviewed July 29, 2014
My husband and I have purchased 5 new mattresses over the years. Each time spending more, thinking that by spending more we would get a better nights rest. Wrong! Last February we decided to give the Sleep Number bed a try - and wow - we get a good nights rest every night. No more insomnia! I have even overslept a couple of times! I have recommended this bed to everyone I know and will own a Sleep Number bed until I die!!!
Thanks for taking the time to share your thoughts on your bed with us, Michelle. I'm so glad to hear how much you're enjoying your bed, and that it's helping to provide a deeper, more restful night's sleep for you.
If you ever have any questions I can assist with, or simply need some details on your bed, please feel free to let me know.
Keep sleeping well, Michelle!
Sincerely,
Alan S
Reviewed July 29, 2014
When me and my wife needed a new Bed the only place we turned to was the Sleep Number because every person likes a different softness of bed and my wife and myself are no different. For a happy marriage choice a Sleep Number.
Thanks for the praise, Donald! We're all glad to hear you and your wife are both enjoying your bed. We never get tired of hearing our owners rave about their beds, and the better night's sleep they offer.
I also think you make a great point, the ability to adjust the firmness on each side of the bed to your own custom preference really makes the bed ideal for couples, doesn't it?
If you ever have any questions I can assist with, or need some further information on your bed, please feel free to let me know.
Keep sleeping well, Donald!
Sincerely,
Alan S
Reviewed July 29, 2014
My wife and I both have sleep issues. My wife had multiple brain surgeries and suffers pain issues and insomnia. I have a degenerative joint disease, bad back, bad neck, and PTSD from combat (insomnia, depression, anxiety, nightmares, etc.). Once we got our Sleep Number bed we have both had a dramatic increase in our sleep quality. My wife is able to change her sleep number setting at need. Sometimes she has it at 45 and sometimes she needs a firmer setting of 60. We just had a new baby too so sleep is even more important! We got our Sleep Number bed for the last trimester, and my uncomfortable pregnant wife started sleeping instead of informing me of her discomfort and non-sleep. I find that when I wake soaked in a cold sweat from a PTSD nightmare I am now able to calm down and return to sleep much faster. The cooling features of the Sleep Number have made a great difference in my comfort. In all respects it was the best purchase we could have made!
Thanks for sharing your experience with your bed with us, Pete. We're all thrilled to hear the difference the bed has made in both you and your wife's quality of sleep. If you ever have any questions, or just need some more information on your bed, just let us know. In the meantime, keep sleeping well!
Reviewed July 29, 2014
I am a 67 year old male. Retired and loving every day because of going out one day after sleeping on a regular mattress and purchasing a Sleep Number. We have tried the sleep memory beds but after a while they have become a sinking feeling. I have Sciatica. Back and leg pain along with Scoliosis, a crooked spine. The Sleep Number bed along with a good pillow has been wonderful so far. August 30th of this year will be my 2 year anniversary for Cervical spine surgery. This is another reason to care for your sleeping well. I recommend to anyone interested in sleeping comfortable to try the Sleep Number mattress. You have options for your own health concerns. Please check it out!
Hi Robert, thanks so much for sharing your experience with your bed with us. I can't begin to tell you how glad we are to hear the difference the bed has made in your quality of sleep. If you ever have any questions I can assist with, or simply need some more information on your bed, please feel free to let me know.
I hope you keep sleeping well for years to come, Robert!
Sincerely,
Alan S
Reviewed July 29, 2014
We have had our Sleep Number bed for 6 months. I have never slept better!
Thanks for the praise, Scott. It always puts a smile on all of our faces to hear from our owners who are loving their beds and the better night's sleep they can bring. If you ever have any questions about your bed, please don't hesitate to let me know. In the meantime, I hope you keep sleeping well, Scott!
Sincerely,
Alan S
Reviewed July 29, 2014
I am very happy with the purchase of our Sleep number c2 queen mattress. It was very easy to install. Was able to select numbers easily. I'm a 25/30 haha. Only thing I would like is a cheaper platform. The bed itself sits very low but I paid enough for the bed and can't afford another $400 for a platform. Other than that I have no problem with my actual purchase. Sleep great at night and wake up with no issues.
Hi Jessica, thanks for taking the time to share your experience with your bed with us. I'm glad to hear you're loving your bed, and I want you to know that, if you're finding the modular base to be a bit lower in profile than you'd like, I'd be more than happy to look into some solutions to help resolve this for you.
All I'd need to get started is for you to send me a private response with the name and address we shipped your bed to so I can locate your file and I can get to work on this for you right away.
I hope to have the chance to talk with you soon, Jessica!
Sincerely,
Alan S
Reviewed July 29, 2014
This is the third Sleep Number bed we have owned. Both times we upgraded the bed. We have had great success with the Sleep Number beds. I particularly like the ability to raise and lower the head and feet -- makes watching TV and sleeping more comfortable. I am still on the fence about the Split King -- the ability to adjust the bed position as well as the firmness has its pluses. But, it required replacing all of our sheets and the gap between the two sides can be a pain. Overall, I highly recommend the Sleep Number line -- the ability to individually adjust the mattress is fantastic. It allows me to set a "standard" firmness, but if needed, I can change it.
We appreciate you sharing your thoughts on your bed with us, Matthew. It always brings a big smile to all of our faces to hear from our owners who are enjoying their beds, and I'm so glad to hear how much you're enjoying your adjustable base as well! Pairing the adjustable base with our bed really makes for a total sleep solution, don't you think? If you ever have any questions about your bed in the future, please feel free to let me know.
I hope you keep sleeping well, Matthew!
Sincerely,
Alan S
Reviewed July 29, 2014
We love how you can adjust the two sides individually. It can be a different bed every night.
Thanks Jeff, we agree! There's nothing quite like being able to set your side of the bed to whatever setting helps you sleep best each and every night.
Reviewed July 29, 2014
I didn't truly believe all those commercials about the Sleep Number beds, but after the great recommendations from several friends who had Sleep Number beds, we decided to go for it and do not regret it at all. We've spent thousands of dollars on name brand beds that were supposedly specially designed for back problems, but never, ever worked. We've had our bed for over six months and the worst part was trying to figure out exactly what our Sleep Number was. To our surprise it wasn't what we thought it would be. We have no back problems and the wonderful thing about them is that if you can adjust the bed if you need it a little firmer because of a bad day of lifting. I would and have recommended the Sleep Number bed to friends and family.
Thanks for sharing your review with us, Dolores! We're really glad you're enjoying the adjustable firmness of your Sleep Number bed. That feature has been a life saver for many of us here at the office too, and we're confident it's going to help you get the great sleep you deserve no matter what kind of day you've had. Keep sleeping well!
Reviewed July 29, 2014
Sleep number bed I-10 - Overall we are very satisfied with our bed. We returned a Tempur-pedic to get the Sleep Number. Much better!!! Not the miracle to cure all sleep problems as advertised..... But definitely nice.
Thanks for sharing your experience with us, Jason. We're thrilled you're enjoying your bed and we want you to know we're here for you if you have any sleep concerns you'd like us to try and help you with. Just give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to5 PM CT on Saturday and ask for one of our Sleep Specialists when you have a few minutes to talk and let us know what you're experiencing so we can start working with you right away. We hope to hear from you soon!
Reviewed July 29, 2014
I own two Sleep Number beds. When I decided to buy the second one, I went online first and decided to call the 1800 number... The rep told me he could place the order and save me a small percentage. I placed the order with no problems and got the bed within 2 weeks. Happy with it all.
Thanks Angela, we're glad you're enjoying your Sleep Number beds! If there's anything we can do to help you in the future, please just give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday and we'll start working with you right away. Have a great day.
Reviewed July 29, 2014
So far so good. The wife and I are pleased with the bed we got. Very comfortable. There is a slight learning curve in finding the right Sleep Number but we expected that. The only negative comment would be about the assembly instructions. They are not overly clear especially with the initial assembly of the cover. We figured it out OK but it took more head scratching than it should have.
Thanks for sharing your experience with us, Ed. We're sorry you had some initial trouble getting it together, but we're glad you were able to figure it out and it’s great to hear that you and your wife are enjoying your new bed. If you have any suggestions you'd like to share with us on how you'd like to see our assembly instructions changed to be more clear or you have any questions about the bed we can help you with, please just message us back at your convenience and we'll be happy to assist you. Have a great day and keep sleeping well!
Reviewed July 29, 2014
We are enjoying our new bed.
We're so glad to hear how much you're enjoying your new bed, David! If you ever have any questions about your bed, please feel free to let us know. In the meantime, we hope you keep sleeping well!
Sincerely,
Alan S
Reviewed July 29, 2014
I get a great night's sleep and wake up with very little pain, if any. Much better than my previous mattress.
Thanks for the compliment, Donald! We're all excited to hear how much you're enjoying your bed and that it's helping you wake without the aches and pains you suffered from your previous mattress.
If you ever have any questions, or just need some more information on your bed, please feel free to respond to this message and I'll be more than happy to look into any questions you may have right away.
I hope you have a good night and keep sleeping well, Donald!
Sincerely,
Alan S
Reviewed July 29, 2014
Purchased expensive Sleep Number bed, split-top version. Ordered mattress pads, and sheets... Who else had them to fit split-top? Within less than 30 days, mattress sagged tremendously at area of split making bed look very old and sheets tore after 2 washings. Exchanged bed for regular mattress, had to keep adjustable base as that is unreturnable. Exchanged mattress pads and returned sheets as split top style is unusable. Decided do not want one of mattress pads, Sleep Number does not refund, will only exchange. I never would have ordered ANY of their inferior, overpriced bedding in the beginning if not for the fact that we initially ordered a specialty mattress. My advice to everyone is do not order their bedding. You will be subjected to keeping it forever.
Hi C, thanks for taking the time to share this with us. It's important to us that you love all of your accessories, and we know it can be tough to pick the perfect bedding item for you on the first try. That's why, while our bedding items are all final sales, they do come with 30 day exchange policies. That way, you can test the bedding out in the comfort of your own home and decide if they are great fits for you. If they aren't, you can get in touch with us within 30 days and look into making an exchange for a different bedding item that fits your needs better. If you are still within that 30 day window, I want you to know that I'd be happy to look into making an exchange for you. All I'd need to get started is for you to reply to this message with the name and address we shipped your bed to so I can locate your file and I can get to work on this for you right away. I hope to have the chance to talk with you soon!
Sincerely,
Alan S
Reviewed July 29, 2014
Okay, if you want to know what it feels like to sleep on a Sleep Number bed, just go down to Academy Outdoors and buy a good quality twin size air mattress and blow it up to a level that you feel is comfortable and sleep on it for a few days. Honestly, that is all a Sleep Number bed is. If you want to experience the more plush model, just get you a 2 inch piece of memory foam and put on top of the air mattress. I just don't know many people that say, "I can't wait to go camping again so I can sleep on my air mattress. It is SO Comfortable!"
When I went to buy a Sleep Number bed a few months ago, I knew there was air involved; but I thought it was air bladders in a quality mattress that allowed you to add firmness to areas. I did not realize that it was just an outrageously priced camping air mattress with a fancy remote control air pump.
My wife and I have pretty bad back problems that make it hard to sleep on beds and we were desperate to find a bed that would help us get a better night sleep. Having heard all the commercials about how people with back problem sleep well on Sleep Number beds, we thought we would give it a try. Worst gamble we have ever made in 28 years of marriage. It has got to be THE most uncomfortable bed we have ever slept on. In fact, it is so uncomfortable, that my wife refuses to sleep on it and instead is sleeping in our guest bedroom on a regular twin size mattress. For me it is very uncomfortable, but not any more so than any other mattress I have slept on.
One huge problem with the Sleep Number system you should be aware of, and if you don't listen to anything else I say, you should listen to this. For couples, the Sleep Number system will ruin your romantic life.
The sleep number system is designed to offer an individual level of comfort. To achieve this, they have to make sure that one air mattress is not affected by the other mattress that is next to it. They accomplish this goal by placing a very firm piece of industrial foam rubber as a divider between the two mattresses. Actually, on a Queen size bed, the actual air mattresses are much smaller than a regular twin size mattress. They are about as long and wide as a swimming pool float mattress and about 6 inches thick. Both these small air mattresses are placed side by side with the extra firm foam rubber between them and they are wrapped all the way around with a boarder of the same material. The effect is that it creates a hole that you sleep in. If your mattress is adjusted to anything under 100% full, you are in a hole.
So, what does this mean for couples? Well, it essentially means that, while you may be sleeping next to each other, you are sleeping alone. Forget snuggling! It is impossible to snuggle on this bed. Trying to get to your spouse feels like trying to climb a mountain to get across that extra firm foam rubber divider. And when it comes to romance, that is when this bed will gain your hate. There you are sleeping in your own hole and then that special moment comes and the time is right. Your spouse is ready. You are ready. Oh but wait! Now each of you have to lay flat for the next five minutes (you can only adjust the pressure while lying flat on the bed) while you find the remote and adjust the pressure in each side up to 100, a feat that must be done individually. Talk about a cold bucket of water to destroy the moment. Trying to make love without adjusting the pressure is like trying to do it while balancing on gymnastic balance beam with two sagging air mattresses on either side for weight support.
There is one thing else that you should know about the Sleep Number Company. When we ordered our bed and we got the follow up call to set up a time for the installers to come and install, Sleep Number had a very weird requirement that I had to comply with while the installers were in the house. They said that I had to remove all guns from the house. Yep! You heard right! There could be no GUNS in the house. Now why would Sleep Number have a strange and absurd requirement like that? That is exactly the question I asked. It could be that the company is extremely anti-gun, which would be a good reason for all patriotic Americans not to buy form them, but I think there is another reason for such an absurd demand. Sleep Number hires felons as installers and by law felons cannot be in a house where there are guns. It is the only plausible explanation for this absurd demand. Now, I don't think that it is a bad policy for a company to give someone who made a mistake a second chance, but to send them into the privacy of their customer's homes to interact with their children and families. Really? Can Sleep Number not find a less invasive and risky job for them to do?
So just know, if you decide to spend a fortune of a fancy camping air mattress, that you are not guaranteed you are going to like it, it will destroy your love, and you just might be inviting convicted felons to come into the privacy your home and your bedroom.
Hi Victor, thanks for sharing your experience with us. We're so sorry you aren't enjoying your bed right now! We really want you to be able to love it and we're happy to look into some options to get you and your wife sleeping comfortably and stabilize the center of your bed. Please just give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday and ask for one of our Sleep Specialists so we can start working on a solution for you right away.
We also wanted to apologize for the confusion with our request about your weapons and valuables. We ask our owners to be sure valuables, including weapons, are secured prior to delivery, but we definitely don't require them to be removed from the home when we deliver your bed. We ask that you move them to a secure location before we deliver your bed to make sure that no valuables stored in or around your original bed, are damaged or lost, in case you ask us to take your old bed away or move it to a different room. We hope this information helps clarify why we go over these steps with you.
If you have any other questions or concerns, please just give us a call or message us back and we’ll be happy to assist you. Have a great day!
Reviewed July 28, 2014
The scam of the century! I'm still horrified! Please do not believe the shop assistants in this store! We bought a sleep number mattress in the Chandler AZ store in January. No complaints about the product but they deliberately lie to us in all the information they gave us! We were going to move back to Europe so we specifically ask about two things: The warranty we were told, sure no problem! The warranty will be valid, just need to contact customer service. I quote also "Our beds go often abroad, just yesterday I sent a bed to Puerto Rico". The pump, is it dual voltage so it can be used in Europe?- "yes it is dual voltage no problems there".
Well, we are in Europe now after paying 3000$ for this bed. We plugged the pump and sure, after working for 5 min it stopped, burnt smell. No, the pump is not dual voltage! - first disgraceful lie. Then I rang customer service, sure the warranty is invalid once the bed is outside the USA! - second disgraceful lie. And best, they offer us a 50% off on a new pump but they are not able to ship anything outside USA!!! So can someone explain to me how was that bed shipped to Puerto Rico?? This shop is full with charlatans that will do and say anything to sell you a bed!!! Don't make the same mistakes we made thinking this was a serious company.
Reviewed July 28, 2014
I visited and revisited the Nanuet, NY store with my sister and met both times with the manager, Pieter, who clearly stated that the entire bed was returnable for 100 days, after seeing how hesitant my sister was to buy the adjusted bed. The store tested her level at 45. Once the bed was delivered, she set the dial to 100 and was still sinking into the mattress. We have now had four different people test the bed with the same results. Clearly upset that she was delivered a product different from what was tested and promised, she called the store manager to confirm that she had heard properly and he repeated, on speaker phone, in front of seven people that she could return the entire bed including the base. She repeated her questions and he responded the same way. So, in front of 9 people, Pieter said that the entire bed could be returned.
My sister called Sleep Number and was told she could not return the base of the bed. Are they kidding? How can a "reputable" store sell a bed of lies? This is totally unfair and should not be allowed to happen. I expect to hear back from a representative of the store who can clarify why it is okay for your store manager to lie to his customers and expect a mutual resolution at the same time. How dare you think this is all okay?
Hi Deborah, thanks for taking the time to post about your sister's experience. I'm sorry to hear that your sister decided her bed wasn't a great fit for her, and that there has been some confusion over the terms and conditions of the sale and our 100 night in home trial.
We think that understanding the terms and conditions of any major purchase is important, and we know how difficult it can be to keep track of what's returnable, what is only exchangeable, and what is a final sale when you're discussing a bed, bedding and base. That's why we make certain to offer those terms and conditions at the counter in the store, on the back of the receipt your sister would have signed at the time of purchase, and right on our web site. That way, all of our owners have a chance to look over those terms and conditions before the bed is delivered and get in touch with us with any questions, or to cancel their order if necessary.
Out of fairness to all of our owners, we won't be able to accept a return on your sister's adjustable base, but we do want her to know that the adjustable base is made to industry standard size, so she can continue to enjoy all of the features and benefits of the adjustable base with her next mattress.
While we wish her bed had been a better fit for her, we all very much appreciate you giving us a try, and we wish your sister nothing but the best in her search for her perfect night's sleep.
If you ever have any comments or questions in the future, please feel free to let me know.
Sincerely,
Alan S
Reviewed July 26, 2014
I purchased a Sleep Number bed in Dec 2013, hoping it would help my husband's sleep apnea. Never expecting it to be the worst purchase of my life. Ever since I've been nonstop to the chiropractor, massage therapist, Dr., only to be put on prednisone because my back is so screwed up. Sleep Number wouldn't return it.
Hi Jeannine, thanks for taking the time to share this with us. I'm so sorry to hear about the trouble you're having getting comfortable in your bed. It's important to us that all of our owners are sleeping well and enjoying their beds, and I want you to know I'd be happy to look into this for you and see what options I can offer to help get you sleeping comfortably in your bed. All I need to get started is for you to reply to this message with the name and address we shipped your bed to so I can locate your file, and I can get to work on this for you right away.
I hope to have the chance to talk with you soon, Jeannine.
Sincerely,
Alan S
Reviewed July 26, 2014
Buyer Beware! We have the I8 Split King adjustable (mechanical) bed and have had it for about one year. The mechanical bed frame has a narrow base wrapped in fabric and foam. It has been very disappointing and proved much more expensive than the cost of the bed. For at least 6-8 months, we didn't know what was wrong and finally found that our very expensive bed was infested with Bed Bugs. We've never experienced this before and had no idea. Our exterminator said that he was treating another bed just like ours.
The exterminator examined the whole house and found no evidence anywhere except in the mechanical base. He calls these bed frames Bed Bug Hotels because they can hide in the seams and fabric of frame and in places you could normally treat in other more common (and much less expensive) frames and mattresses. He also said that when a company delivers, they often pick up old mattresses and place in the same truck with new mattresses and frames, which can leave behind a trail of Bed Bugs on the truck that can live for a long time without feeding.
Our mattresses came fully encased in plastic but don't remember the mechanical bed frames coming that way. It is very likely our infestation came off the delivery truck in the mechanical bed frame. THE HINT FROM THE EXTERMINATOR: Better to rent or borrow a truck and pick up your own mattresses than to have the bed company deliver it. To treat a Sleep Number bed and mechanical bed frame, you have to take apart the whole bed to get to the areas where bugs can hide. And there are no encasements for the Split King mattresses that work with the mechanical bed frames to protect from further infestation - this is as per Sleep Number literature.
Why won't a company like Sleep Number have encasements that would work with all combinations of their mattresses? Why would the mechanical bed frame manufacturer design and manufacture a frame so friendly to pests and so difficult to treat? And lastly, why wouldn't Sleep Number employees be more aware and warn potential buyers of these deficiencies? Possibly because, with the current resurgence of bed bugs in America, Sleep Number wouldn't sell anything should they disclose the deficiencies in their products?
Our total cost so far (we're not finished yet) is close to $2,000 just to try to get rid of the problem. I called customer service to speak with the manager and they take no responsibility for manufacturing beds that cannot be protected from infestation or acknowledge the possibility of a problem. They also state that they have never heard of an infestation in one of their beds. Buyer beware!
Hi Peggy, thanks for sharing this with us. It's our goal to provide the best sleep experience possible for all our customers, and, as a result, we have a proactive strategy in place to prevent bed bugs from coming into contact with our products, both at our customers’ homes, at delivery, and in our own facilities.
All Sleep Number beds sold are made-to-order and not warehoused prior to shipping. In order to help prevent the spread of bed bugs, our Home Delivery technicians are trained on how to properly inspect and handle a possible bed bug infestation identified once inside a customer’s home. If one of our technicians finds signs of bed bugs, we provide information to that customer to remedy the situation, returning only after the problem has been properly treated, to install the customer’s new Sleep Number® bed and remove the old mattress. In addition, Sleep Number® has partnered with a highly respected extermination company to treat our delivery trucks and facilities on a regular basis to ensure they remain bug free.
Further, it is important to note that, despite their name, bed bugs are not, in fact, attracted to beds. They are attracted to food sources, namely, blood. A new Sleep Number® bed, even if warehoused for any period of time, would not be of interest to a bed bug without an occupant to feed off of.
Considering the timeline outlined in your letter as well as our significant proactive process for identifying and preventing our product from becoming a source of any infestation, we do not believe that the infestation you encountered was the result of the delivery of your Sleep Number® bed. Given the ubiquitous nature of these bugs, it is more likely that the bed bugs were introduced in your home from a source much later than the delivery of your Sleep Number bed of nearly a year ago, in September 2013.
If you have any additional questions or concerns we can assist with in this regard, please feel free to let us know.Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)
Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Sincerely,
Alan S
Reviewed July 26, 2014
I ordered the bed 2 weeks ago and it got delivered this afternoon. However, they waited until delivery to inform me they did not have any legs for the bed, and that after the legs arrive in a separate delivery, they would have to come back out and install. Furthermore, after opening the mattress pad box, I discovered that the mattress pad that was sent was the wrong size. When I called the store, I originally got the store manager and she told me that I could go buy the legs at another store and then return the legs they are sending me and receive a credit at that time????? Really? This is the level of customer service?
The delivery guys told me that this wasn't the first time it has happened. The sales person I bought the bed from was excellent in trying to rectify the situation in that she was able to find another mattress pad in a different store. However, I will have to wait until tomorrow, then I have to drive to the store and pick it up. She did all she could do, but the customer service is terrible given the premium you pay. I typically have no problem paying a premium, and will do so in order to have a hassle free experience. This is anything but. I now have a bed laying on the ground with no mattress pad, and have to schedule a time in the future for my bed to be taken apart and have legs installed on it. Good grief!!!!
Hi Scott, thanks for taking the time to let us know about this. I'm so sorry to hear about the trouble you've had with the delivery of your new bed! Issues like this on delivery day are very rare, and I want you to know that I'm here to help in any way that I can. All I'd need to get started is for you to reply to this message with the name and address we shipped your bed to so I can locate your file and I can get to work on this for you right away.
I hope to have the chance to talk with you soon, Scott.
Sincerely,
Alan S
Reviewed July 25, 2014
The bed is comfortable. Our problem is when it raises up for sitting, it moves us away from the nightstand where our stuff is. Customer service explained we needed to get a different bottom. When we purchased the bed when we asked about the option for the different bottom, they said the only difference was a massager. Said nothing about different sitting position. When we spend ten thousand for a bed, it should be like we want. The bed is also too hot. We were supposed to get something that prevented it when we got bed.
Thanks for posting a review on your Sleep Number® experience, Johnny. We're so sorry for the confusion! We reviewed your account and it looks like our Customer Service team already has an order in place to change you over to our FlexFit3 adjustable base featuring the wall hugger feature you were looking for. It also looks like they're sending some additional comfort solutions out to you to help keep you from overheating when you're sleeping. If you have any other questions or there's anything else we can help you with, please just message us back and we'll be happy to pick up where we left off when you called us earlier today. Have a great weekend!
Reviewed July 25, 2014
Earlier this year, my wife and I purchased pillows. 30 days later she gave up on hers and now 3 months later, I have given up on mine. Unfortunately the pillows did not provide the comfort advertised. We have switched back to our old pillows realizing they were not so bad after all.
Reviewed July 24, 2014
Love the bed, but we were screwed by the salesman and customer service will not make it right because we got what the salesman wrote up even though it is not what we thought we were ordering. Beware of the bait and switch if you don't buy a base at the same time and you want a flex bed now and are buying the base later.
Thanks for sharing your experience with us, Dee. We're so sorry for your inconvenience! We understand how important it is to make sure our sales team understands what you’re looking for and correctly enters your order so you get exactly what you want, which is why we print off a copy of your order and ask you to review it before you leave the store to be sure everything is correct and any errors on our part can be fixed before we ship your bed out to you. After reviewing your account, it looks like one of our Supervisors talked with you earlier today and offered to waive all delivery costs to exchange your mattress to the FlexTop™ size you're interested in, which means you would only be responsible for the actual difference in the cost of the bed. If you’d like to consider this option or learn more about the offer, please give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday and we’ll be happy to go over more details with you. Have a great day!
Reviewed July 20, 2014
I bought a Sleep Number King. Tried it for 30 days, then decided I was waking up achy, I would return it. THEN I find that they don't refund for the flexible base only the mattress. Every other Sleep company in the world refunds for them--they can't possibly get damaged in 30 days--it's just Sleep Number's way to profit on customer returns and get around their own 100 day guarantee. The base was nearly as much cost as the mattress--and they just tell you you're STUCK. I had to buy new sheets to fit the thin mattress, had to buy $50 in bed feet to raise the bed to a functional level, had to buy allergy covers that won't work, and I'm out about $2000! Lots of non-disclosures, no wonder the reviews are so bad. Wish I'd read them before I bought. It's an overpriced, glorified air-mattress with poor customer service.
Hi Donna, thanks for taking the time to let us know about this. We're sorry to hear that you came to the decision that your bed wasn't a good fit for you. We think it's important for all of our owners and potential owners to know that our beds are much more sophisticated and intricate than just a regular air mattress. There's a lot of technology and consumer insight that goes into making our beds.
We agree, understanding the terms and conditions of any major purchase is important, and we know that keeping track of what's a final sale and what's returnable when you're discussing a bed, base and bedding can be difficult. That's one reason why we make certain to make the terms and conditions of the sale available at the counter at the store, on the receipt you signed at the time of purchase, and right on our website. That way, all of our customers have a chance to look over those terms and conditions and get in touch with us with any questions they may have.
We also want you to know that, while the adjustable base is a final sale item per those terms and conditions, all of our adjustable bases are made to industry standard size, so you can continue to enjoy the features and benefits of your base with your next bed.
While we wish your bed had been a better fit for you, we appreciate you giving our bed a try, and we wish you nothing but the best in your search for your perfect night's sleep.
If you ever have any questions or comments for us in the future, please feel free to let us know.Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)
Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Sincerely,
Alan S
Reviewed July 19, 2014
My next bed WILL be a Sleep Number bed! So many awesome things to say about them, starting with the 100 night in-home trial and 25-year warranty! The Sleep Number Sleep IQ technology is amazing with under bed lighting, timed massage, and voice command! Sleep Number beds sell themselves. Like sleeping on a cloud, they are by far the most comfortable bed I have ever felt! But aside from how unbelievable the beds are, I want to commend Mike ** and the Newington crew for my great experience! They made me feel so welcome and comfortable to ask any and all questions (and I had a bunch!). I bought a set of sheets this visit, but I will refer others to the store and eventually be back for a bed!
Thanks for taking the time to share your experience at our Newington location! We always enjoy passing the praise our customers have for our sales representatives on to their area managers so they can receive the kudos they deserve.
We're also glad to hear how much you enjoyed the bed, and we hope you have the chance to add your new sheets to a new bed very soon. In the meantime, if you need any information about our beds, just let us know.
Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
We hope you have a great day, Debra!
Sincerely,
Alan S
Reviewed July 18, 2014
We bought our bed a year ago and we love it. We bought the mid priced one they're always advertising. We had it assembled by sleep number and have had no problems whatsoever. My one disappointment is that the bed with the modular base and legs sits so low it looks cheesy. They don't sell longer legs or I'd buy them. I can't figure out how to lift the bed and keep the integrity of the base and legs intact...or if I can use other legs? We love sleeping in it but looking at it...it looks shorter and cheaper than my college dorm bed.
Thanks for sharing this with us, Amy. We're so glad you love your bed! We wanted to let you know that if you can find a taller bed frame that would get your bed to the height you’re looking for, you can definitely remove the legs from your foundation and use the bed frame instead to take care of this situation. If you have any questions about this or there's anything else we can help you with, please just message us back and we'll be happy to assist you. Have a great day and keep sleeping well.
Reviewed July 18, 2014
We bought 2 beds from Christy at the Carlsbad mall. $4000.00 plus, later assumed we were approved for their 36 mo interest free. NOT so. We ended up with another credit card co and a 19.99% rate! Returned both beds! Co. is the worst ever! Bad business! could care less if we liked the beds or not.
Hi Maria, thanks for taking the time to share this with us. I'm sorry to hear about the trouble you had with our financing! It's our goal that every customer receives world-class customer service. While it is clear we fell short of that goal, your comments will give us the opportunity to focus on areas we need to improve. We value feedback from our customers and are grateful that you took the time to contact us. I can assure you that this situation is not a normal occurrence.
If you ever have any feedback for us in the future, please feel free to let me know.Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)
Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Sincerely,
Alan S
Reviewed July 17, 2014
I came into the Sleep Number store via a company called Smiley360. I showed Royce the paper I was supposed to bring and he instantly explained what he had to do for me to fulfill my task. He was extremely friendly and kind. He shook my hand when he introduced himself. He helped me find my Sleep Number (45) and showed me on the computer how my body formed to the mattress. I had to bring my 2 boys along with me, and he was very patient and kind to them as well. My husband and I plan to purchase a new mattress in a year or so, and we will definitely come back to see Royce. Job well done!
Thanks for sharing this with us, Jennifer! We're thrilled you had a great experience with Royce and we really appreciate you participating in this mission. We're looking forward to seeing you again when you're in the market for a new bed and we hope you'll let us know if you have any questions or there's anything we can help you with in the meantime. Have a great day!
Reviewed July 17, 2014
I complained about service regarding a mattress top that was soiled due to illness. I was pretty much told that I would have to buy another mattress top because this one could not be laundered. Subsequently, the problem was resolved because I had insurance coverage on such a happenstance. The mattress cover was then replaced. The lesson learned is that there are times when it pays to buy the insurance!
Reviewed July 16, 2014
The topper is so hot that my wife and I wake-up in the middle of the night just soaking wet. Have to have a fan going just to get a modicum of comfort. The store salesperson didn't mention the heat level. Also, my wife has had no improvement in her back comfort level at all. We have tried various levels and nothing helps. Some even make her so uncomfortable her legs are numb in the morning.
Thanks for sharing your experience with us, Ken. We're so sorry you and your wife aren't enjoying your bed right now! We really want you both to love it and we're confident we can find some solutions to help you both start sleeping better if you have time to give us a call so we can look into some options for you. Please contact us at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday when you have a few minutes to talk and ask for our Sleep Specialist team so we can start working with you as soon as possible. We hope to hear from you soon!
Reviewed July 15, 2014
I purchased a twin size mattress and base in May 1996. The air pump lasted just past the 5 year warranty. The replacement was expensive, even at a pro rated fee. Having purchased an adjustable bed, the select comfort bed was retired to my guest room into its 10th year, only to have been utilized a couple of times for two to three days at a time. The mattress lay dormant and ceased to retain air after only a dozen years. A no gimmick mattress for the same cost lasts a lot longer. I had to layout another $210.00 to replace the air bladder. Because of the nature of design, defect is not susceptible in a normal mattress that could make it near a total loss. It is not cost effective and I could never recommend it to anyone.
Hi George, thanks for taking the time to share this with us. I'm sorry to hear about the trouble you've had with your bed. Defects in our bed are rare, but the ones that do occur are most often found and reported in the first two years of use, which is why we fully cover any replacements due to defects during that period. It sounds like you've owned your bed a bit longer than that and you’re now in the prorated portion of your warranty, where we're still covering the majority of the cost for your replacement.
I'm happy to look into this for you and see what other options we can offer to resolve the trouble you're having with the bed losing air. All I'd need to get started is for you to send us a message with the name and address we shipped your bed to so I can locate your file. Then, I can get to work on this for you right away. I look forward to having the chance to talk with you soon, George.
Sincerely,
Alan S
Reviewed July 14, 2014
I decided to return bed as there are many issues I am not pleased with. Not all are fixable, it is personal preference. I called for RMA to return and I'm told I cannot return the $2,999.99 adjustable base and remotes (the electronics) which is a HUGE cost. Total bill was $9,115!!!!! I can receive back $5,195 plus pay $200 to ship it back. I feel duped, like a real moron for trying this bed. The terms for return were NOT made clear to me. If understood I'd be out the cost of the electronics if I was not happy, I would not have purchased. The electronics and adjustable base are the majority of the reasons I don't want the bed. Now I'm stuck with $3000 worth of something I don't want? Hoping to find a resolution whereby they can be returned and credited to me.
Hi Alison, thanks for taking the time to share this with us. I'm sorry to hear that you came to the decision that our bed wasn't the right fit for you! We agree that understanding the terms and conditions of any major purchase is important, and we know it can be difficult to keep track of the return policy when discussing beds, bedding and bases, which is why we make sure to have the terms and conditions of the sale available at the counter in the store, on the back of the receipt you signed at the time of purchase and right on our website. That way, all of our owners have a chance to read through them and get in contact with us with any questions.
We think it's important for you to know that while the adjustable base is a final sale item, it is made to industry standard size, so you will be able to continue to enjoy all of the features and benefits of the adjustable base with your next bed.
While we wish the bed had been a better fit for you, we very much appreciate you giving our bed a try, and we wish you nothing but the best in your search for your perfect night's sleep.
If you have any other questions or concerns, please do let us know.
We hope you have a good day, Alison!
Sincerely,
Alan S
Reviewed July 14, 2014
Our bed was supposed to be delivered on July 12. We are in a "Extended Delivery Zone" so I get a call a day before saying that I'm being pushed back for another week because they over-booked the truck. I reminded them of the 21 day window and the supervisor told me that means nothing to them and the fact I paid cash meant nothing to them. So basically what I got from this whole experience is they sell plenty of beds and it don't matter if you're unhappy or who you are they're gonna get to you when it's convenient for them. You don't matter.
Hi Adam, thanks for taking the time to let us know about this. I'm so sorry to hear about the trouble you're having with the delivery of your bed, and I'd like to offer to help. All I'd need to get started on this is for you to reply with the name and address we are shipping your bed to so I can locate your file and I can get to work on this for you right away. I hope to have the chance to talk with you soon, Adam!
Sincerely,
Alan S
Reviewed July 13, 2014
My back has NEVER hurt so much. I'm writing this review at 5:12 AM on a Sunday because I just couldn't stay in that bed any longer. Select Comfort..... I don't think so!
Hi RJ, thanks for taking the time to share this with us. I'm sorry to hear about the trouble you've had getting comfortable in your bed! While many of our owners are able to get comfortable in their beds right away, some owners require some additional customization to start sleeping comfortably and experiencing all of the benefits their bed can offer.
I'd be more than happy to start looking into solutions to help get you sleeping comfortably and loving your bed. All I'd need to get started is for you to reply with the name and address we shipped your bed to so I can locate your file and I can get to work on this for you right away.
I hope to have the chance to talk with you soon, RJ!
Sincerely,
Alan S
Reviewed July 12, 2014
CREEPY/RUDE: The two Sleep Number men that delivered our bed spoke in a foreign language to one another in our home and spoke English only when speaking to us. Of course we had no idea what they were saying and that made their behavior rude and creepy.
DECEPTIVE: We paid about $400 to have two beds removed, but the men would not take away the collapsible metal frames that our old box spring and mattress rested upon. When we were sold the "we will take your old bed away" service by the sales person, we were told the set up and delivery men would take away our old beds -- and to us and probably to readers of this review, a bed would include the mattress, box spring and collapsible metal frame, right?
UNPROFESSIONAL: We bought two Sleep Number beds. After the two men set up the first bed, my wife checked the installation - and because we already own one Sleep Number bed, we are familiar with how they should be set up. She found that one of the tubes had not been connected! She pointed out to them this issue and they fixed it. However, had she been unaware of the proper set up, the two men would have left and we would have been dealing with an improperly set up bed. Also, when the two beds were set up, they had her sign some computer screen, leaving us no record of what she signed.
SUMMARY: To be clear, we like Sleep Number beds. That is why we added two more after owning one for several years. Our complaints are with the sales person and the two men who delivered and set up our two new beds. We would NOT want in our home again, the two Sleep Number men that were in our home today. They should be reprimanded and retrained at the very least. When I called to complain about our experience, the support people in New Jersey and the supervisor that I spoke with (Adam, I think) were courteous and tried to do their best to help us, but they were hampered by company policies.
Hi Brad, thanks so much for taking the time to share your review of your experience with the sale and delivery of your new beds. I'm so sorry to hear about the trouble you had with our Home Delivery Installers and the expectations of what they would be able to remove from your home after setting up the bed!
We strive to provide a great experience for all of our customers from the time they walk into our store throughout their ownership of the bed and it's clear we fell short of that goal in this case. I want you to know that feedback like this is extremely important to us, as it gives us the chance to look into areas where we still have room to improve, and that I will be forwarding your comments on to our Home Delivery Team and Sales Team so that they can circle back on this and make certain it doesn't happen again.
I'd like to have the chance to look into this for you further and be sure to forward your concerns on to the area manager of the store you visited so they can circle back on this for you. All I'd need to get started is for you to reply to this message with the store you visited and the names of the sales representative you worked with.
I hope to have the chance to talk with you soon, Brad!
Sincerely,
Alan S
Reviewed July 10, 2014
We got our King Sleep Number in 2002. We love this bed and we recommend it to everyone. Our oldest son got one loves it, my mom got a twin and loves it. We just recommend it to my in-laws. Thought I should write a review. The only negative we have is this. We were told anytime someone used our name when buying a bed, we would receive a 50 dollar gift certificate. Even after MANY calls we have yet to receive one for either our son or my mom's purchase. That is a real bummer!
Hi Gale, thanks for sharing your review with us. We're so glad you love your bed, and we really appreciate you referring your friends and family members to us! We're more than happy to look into the referral certificates you mentioned, but we'll need to locate your account and the accounts of the people you've referred to get started. If you'd like us to check on this for you, please message us back with the shipping address your bed was originally delivered to as well as the last names and shipping addresses of the people you've referred to us. We hope to hear from you soon!
Reviewed July 9, 2014
We are returning our P6 mattress and keeping the adjustable base. We paid using three forms of payment. We first used our debit card, then a credit card, and then a GE Sleep number credit we applied for in the store. Our receipt from the store shows the order of payment. Now the return credit is all being applied to the GE Sleep Number Credit account only and no money to our debit card or the credit card. We now do not have money to purchase another mattress since they are keeping all of our money. This is very upsetting.
Thanks for getting in touch with us, Timothy. We're so sorry for the inconvenience! We reviewed your file and it looks like you had a chance to get in touch with us yesterday and our Accounting team is already working on a solution for you. If you have any questions about the status of your refund or there's anything else we can help you with, please just message us back and we'll be happy to help you right away. Have a great day!
Reviewed July 7, 2014
I am extremely disappointed with the service Sleep Number is providing me right now and am shocked at how THEY MODIFIED/RE-STARTED OUR ORDER WITHOUT OUR PERMISSION OR CONSENT.
My fiancee and I placed an order for a King-sized mattress on 06/03 but STILL have not received the bed. From what we can gather from a multitude of phone calls with the service reps is that somehow, our order was 1) SENT TO THE WRONG ADDRESS (a random address which we did NOT designate), so 2) Sleep Number CANCELED OUR ORDER (WITHOUT OUR CONSENT), and 3) RE-STARTED THE ORDER from scratch (AGAIN, WITHOUT OUR CONSENT). This resulted in a delivery delay of a month.
Now they are saying that the fastest delivery date is the 23rd of July. Originally we were promised a delivery date of 7/7. We feel unfairly treated and are very disappointed with the brand. It was a clear screw-up on Sleep Number's end (which they tried to fix without telling us) but we are suffering the consequences. We were initially excited about the brand but with this experience, we are canceling the order. We will never purchase any Sleep Number products or recommend the brand to anybody.
. It is our goal at Sleep Number that every customer receives world-class customer service. While it is clear we fell short of that goal, your comments will give us the opportunity to focus on areas we need to improve. We value feedback from our customers and are grateful that you took the time to contact us. We also appreciate your business and regret that this experience has resulted in you feeling that you are unimportant to Sleep Number. Sleep Number takes strides to ensure that our customers are treated fairly and uniformly and I can assure you that this situation is not a normal occurrence.
If you have any other questions or comments for us in the future, please don't hesitate to let us know.
Sincerely,
Alan S
Reviewed July 7, 2014
It took 6 weeks to deliver a bed they said would be there in a week to ten days. No big deal there. The foot adjustment broke in the up position after one week. It took them 6 or 7 weeks to fix this. Very poor customer service. Two weeks later it is broken again. Now the head adjustment does not work. We will see how long this takes to fix. They tell you at time of purchase that you have a 100-night trial with no hassle return. However that is not true, I cannot return the base. They say another company made that and the sale is final. I did not pay another company. I have an invoice from Sleep Number and nowhere on the contract or invoice does it mention another company. This was a huge $7000 mistake and there seems to be no recourse.
Hi David, thanks for taking the time to share this with us. I'm sorry to hear about both the delay in your order and the difficulty you've had with your adjustable base! While the adjustable base is a final sale, per the terms and conditions on the receipt you would have signed at the time of purchase, we think it's important for you to know that the base is made to industry standard size and will work with any standard size mattress on the market, in the event you decide the mattress isn't a great fit for you.
I also want you to know that, if you're still having trouble with your adjustable base, I'm happy to look into this for you and see what I can do to help resolve this for you. All I'd need to get started is for you to reply to this with the name and address we shipped your bed to so I can locate your file and I can get to work on this for you right away.
I hope to talk with you soon, David!
Sincerely,
Alan S
Reviewed July 7, 2014
My wife and I have owned our sleep number system for four or five years. About a year ago we noticed the pump was not working. I checked the battery in the remote... replaced it, but it still did not cause the compressor to make any noise or vibrate. I just forgot about it till we noticed our backs were hurting every morning. I called the company and talked to a very sweet lady who told me exactly what to do. I am sorry, but I forgot her name. She was great. Now we are back in love with our sleep number bed!!! Thank you... Thank you sweet lady.
Hi Stanley, thanks for sharing this with us. While we hope you'll never need to get in touch with us, we're thrilled to hear that you had such a great experience when you spoke with our Customer Service Team yesterday. We strive to provide a great experience for our owners every time they need to get in touch with us, and we're so glad that Kristina was able to help resolve this for you. We'll be sure to pass your comments on to her manager so she can receive the kudos she's earned. If you ever have any questions or comments for us in the future, please do let us know.
Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Sleep well!
Sincerely,
Alan S
Updated review: July 22, 2014
I want to say thank you to all of the customer service reps and supervisors who helped us resolve all of the issues we had with our Select Comfort bed. It took a few different orders to get the correct parts but now that our bed is all put back together it reminds us why we chose Select Comfort in the first place.
We both forgot how good it feels to get a great night's sleep...the first night in our updated bed we both woke up after only 5 hours sleep and felt great! It's going to take a couple weeks to dial in our sleep numbers but I know it will be worth the effort.
I am updating my star-rating from 1 star to 5 stars due to the level of service we received and the fact that our concerns were dealt with in a professional manner.
Original Review: July 7, 2014
We bought a Cal King 7000 Pillow-top with dual air chambers & Deluxe Sleep Number Firmness Control System at the end of 2002. Loved the bed for about 4 years (except for the separation in the middle) and then the problems started. Both sides of our bed had developed craters where we sleep, my side being much more pronounced than my wife's (I weigh 180, she weighs 120). My sleep number used to be 40 and my wife's was 35 but we both had to raise them to 55 to try to compensate for the crater. I called the store where we bought it and was told that "was normal wear and tear" and not a warranty item.
About a year later, I also noticed our bed was tilted and couldn't figure it out until I looked under the mattress and found the metal frames had crushed the molded plastic bed supports so I ended up having to reinforce those to make the bed level again. The craters continued to get deeper to the point we both started having major aches and pains in the morning. If I roll to one side, I have to struggle not to roll back into the crater. We have continually had to raise our sleep numbers over the years to where we are both at 95. We don't sleep well, wake up with aches and pains, and are extremely dissatisfied with the quality of this bed.
About 3 years ago, we both started waking up in the morning with bad headaches, sneezing, congestion, and sore throats. At first we thought it was just allergies or hay fever, but then we noticed it only happened in the mornings in bed... Our symptoms would get better during the day. If we stayed at a friend's house or a hotel we both woke up feeling fine. We wash our sheets weekly in hot water, use an air purifier, and vacuum our mattress a few times a year so we couldn't figure out what was going on.
Today I started searching for a new bed solution and came across various review sites on Select Comfort, Tempur-Pedic, etc. Then I found a thread that mentioned Black Mold issues with Select Comfort mattresses purchased before 2005. I also found out there was a class action lawsuit in 2008 and that Select Comfort made the decision NOT to contact possibly affected consumers and the media. So I just ran upstairs, unzipped my mattress cover, and pulled back three layers of foam to find BLACK MOLD on the underside of the last piece of foam and on the top of the air chambers. The mold is on both sides of the bed and parts of it look almost purple. No wonder we've had respiratory issues only when sleeping in our own bed.
I am so upset and frustrated that no one from Select Comfort ever attempted to let us know that there might be a potential problem with our mattress. When we bought our mattress, we recommended it to all of our friends and family and 7 have purchased them over the years... I will be calling them to have them check their beds. I will be calling Select Comfort first thing tomorrow to see what they suggest we do to remedy these problems. They better not expect me to remove the black mold myself as I'm quite aware that it can cause a myriad of health issues and I'm not about to try to vacuum it up and have the spores get airborne. We paid over $3400 for this mattress and expected it to last and be safe for at least as long as the Sealy Posturpedic we had for over 15 years. Think twice before you fall for the "no need to ever flip this" pitch because that actually ended up being a detriment due to the sagging craters.
Thanks Chris, we're glad we were able to help you with this situation and it’s great to hear you and your wife are sleeping well again! If there's anything else we can help you with in the future, please just give us a call. Have a great day.
Reviewed July 3, 2014
We had one of your original beds for years. We loved it. We told everyone about Sleep Number beds. We were your advertisers. After stopping in your store a few months ago, we decided to upgrade to your latest model, an i10. We even got the headboard.....went all out. Now we have a bed that's really comfortable but we have a 10 inch gap between my husband's mattress and mine. Yes, our beds are connected. There was no gap when they delivered and set up but over the months the mattresses just keep growing apart. So much for sleeping close to my husband. I am so upset and frustrated that I've stopped telling everyone about Sleep Numbers and advise people not to get one. What happened to your quality control?
Hi Karen, we appreciate you taking the time to let us know about this. We're sorry to hear about the trouble you're having with the center of your bed! While defects like this are rare, our Customer Service Team can typically help resolve concerns like this with a short conversation over the phone. Customer Service can be reached at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday.
We hope to have the chance to talk with you soon, Karen!
Sincerely,
Alan S
Reviewed July 3, 2014
Available IMMEDIATELY: Sleep Number Classic Series in full size with one air pocket. Sleeps like coleman inflatable camping bed-- will provide achy back and muscles each morning for free. Don't expect support. Anticipate feeling like you're wallowing in a vat of jello with every reposition throughout the night-- especially if you're a side sleeper. It is full size, so no "add-on" accessories that accommodate pressure point reduction are available. If you complain enough, Sleep number may offer custom foam inserts for the air mattress component, which appears to be developing black mold. Watch for it on CRAIG'S LIST.
Hi Lori, thanks for taking the time to share this with us. We think it’s really important to know that while situations like this are rare, mold can affect any upholstered product under certain conditions. Sleep Number is one of the industry leaders in using treatments that prevent the growth of mold or mildew in our products, and we’re happy to say that we've had no confirmed cases of mold in any Sleep Number® bed manufactured in or after 2005.
We stand behind the quality of our products and we invite you to give us a call at 1-800-451-6340 if you haven’t disposed of your bed yet so we can help troubleshoot any issues you are experiencing.
If you’d like to know more about the steps we take to protect our beds, just click the link below for more information.
www.sleepnumberfacts.com
Thank you and sleep well!
Sincerely,
Alan S
Reviewed July 3, 2014
We purchased a King Flextop with a Flexfit 3 base. We turned on the body massage feature and it is loud! Our whole room is vibrating and noisy. We are on the second floor of the home but it is obvious that there is no way we can use this so called relaxing feature without waking up the whole household. The sales person at the sleep number store made no mention of not being able to exchange the base. Now we are stuck with a $2000 feature that we cannot use and paid hefty for. We enjoy the bed and want to keep it but it is unfair that we cannot exchange the base for a base that meets our needs. The sales person NEVER mentioned we could not exchange and that is just wrong. 100 night trial does not mean much when you are stuck with a $4000 base that cannot be used as intended.... very frustrated.
Hi Everardo, thanks for sharing your experience with your adjustable base with us. I'm sorry to hear about the trouble you're having with the massage feature of your base! While the adjustable base is a final sale per the terms and conditions of the sale you can find on the back of the receipt you signed at the store, it's important to us that you love both the bed and base. If you haven't had the chance to yet, I recommend getting back in touch with our Customer Service Team to see what options they can offer to help reduce the noise you're finding when you activate the massage feature. Customer Service can be reached at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday.
In the meantime, if you have any other questions or concerns I can assist with, please do let me know.
Sincerely,
Alan S
Reviewed July 2, 2014
I waited 12 years to purchase my Sleep Number bed! I was so excited and happy this past Saturday, the 28th. We finally purchased the i8 queen bed. Customer service at your new San Dimas store was outstanding. Terry was just wonderful. He was extremely helpful attentive and polite. Very professional. Just made the shopping experience something to brag about. So what went wrong for me to cancel my entire order by Tuesday, July 1st about noon? I hope you are able to retrieve a copy of my conversation with GE Bank. Peter was the person who killed the sale for your company.
I just called to inquire about price adjustment because the bed price had been reduced by $300.00 due to the 4th. July sale promotion. I was so angry that Peter went from okay service to **!! Rude service. He said something that just triggered me to request speaking with his manager. He would not so I asked to speak with his immediate supervisor. Again he would not! He kept trying to say something and then tried to apologize. I was so angry and steamed I got a massive headache and I know my blood pressure was up! So I told him I am canceling my entire order and I hope he gets in trouble for angering a customer so.
The conversation began with calling the original store. At 1:12 pm. Then customer service at 1:16. I called the original store again at 1:26. To let them know what had just transpired. They were very apologetic and wanted to rectify the situation. Your San Dimas staff is still outstanding and helpful but as of now, I cannot purchase my i8 queen bed that I waited and looked forward to sleeping on. It's so sad this was over trying to receive the price difference of only $300.00 ($200.00) for California. This is another thing that bothered me about your company policy. Why do WE in California get less of a deal than is advertised on the web? Yes, something regarding California fire retardant but We as customers don't care about Your Cost. We SEE the sale $$$. Something I believe your company can and should work on. Don't entice us and the do the Bait and Switch for us in California. Your company is too good for that. Now we must go purchase a mattress somewhere else.
Reviewed June 28, 2014
We recently purchased a split king adjustable bed based upon the wonderful reviews from my daughter on her king adjustable. We love the memory foam pad and it's comfortable to lay on, however, I can't even begin to review how the sleep number provides a great night's sleep because we haven't had one. Every night we have to get up several different times and push the mattress covers back together as they continue to slide around and separate in the middle. My daughters bed came with disc anchors that attached her mattress covers to her platform that keeps the mattress from sliding around. This may not be an issue if you have a module bed frame for your new bed, but we only wanted to attach our headboard.
Now we are fighting our bed in order to get some type of nightly sleep. Is there any options on how we can resolve this nightly disturbance? I've contacted Sleep Number to see about purchasing the same anchors that my daughter has and was advised that they are part of the "bed frame" and I would have to contact Leggett & Platt for answers. Of course, I've not received a return call from them. It's very disappointing not being able to enjoy this expense to the degree we had hoped.
Thanks for sharing this with us, D. We're sorry you're having trouble with your bed sliding on your base and we're happy to see what we can do to help! We'll need to locate your account to get started, so please message us back with the shipping address your bed was sent to so we can find your file and see what options we have available for you. We'll look forward to your reply.
Reviewed June 27, 2014
The mattress is the worst money we have ever spent. You are either sleeping in a valley with the lower/softer setting or on a mound with the firmer setting. Both the wife and I agree so it's not just one of us. Nothing like the one in the store we sampled. Back hurts when you try a new setting. Went to a store recently and listened to another couple with the same problems - not surprised.
Thanks for sharing this situation with us, John. We're so sorry you're having trouble with your bed! We really want you and your wife to enjoy it, and we'd love to see what options we have available to help you with this if you can give us a call at 1-800-472-7185 anytime from 8 AM to 8 PM Monday through Friday or from 8:30 to 5 PM CT on Saturday and ask for one of our Sleep Specialists so we can start working with you. We hope to hear from you soon!
Reviewed June 27, 2014
Basically I have enjoyed using this bed over the years, but right now I have a leak in the side I sleep on. I have Eastern King bed. My real complaint is that with the leak there is not place that it seems that I can get anyone over to look at it and repair it. King size mattresses can be difficult to work on, and want to hire somebody who knows how to repair this in Phoenix, Arizona. It is unbelievable that a company so large doesn't have people who the can contract with to repair these products especially if they are out of warranty. I am willing to pay somebody to do the repair, but not sure where I can find somebody like this. You won't get any information out of Select Comfort about getting a repairman. People over 70 do not typically want to do repairs like this, and this would be a turnoff for me to buy another bed from the Sleep Number Store.
Thanks for letting us know about this situation, Ronald. We're so sorry you're having trouble finding someone to help you with your bed! Sleep Number® beds are intentionally designed to be very simple to open up and don't require any special skills or tools troubleshoot, so we can easily walk a family member, friend, or your local handyman through the process in 10-15 minutes. We can also send a step-by-step troubleshooting guide to you via email or US mail if you'd rather have a copy of the instructions on hand. If you have any questions or would like us to send you a copy of the troubleshooting for this situation, please message us back and we’ll be happy to help you. Have a great day!
Reviewed June 27, 2014
We bought this bed in January and was delivered 2/14. We bought it for $3000.00 with the head and foot lift. We picked this as I had a ruptured disc and was looking forward to a new mattress. Mattress never DID feel right. When I called in, I was extremely upset as he wanted me to crawl around the top and unzip this and pull this and sit on the floor and do something else... DID I mention I have a ruptured disc? I cannot do this. They should have told me when they sold it to me that we may have to contact a comfort specialist to "work with us on the comfort."
Finally talked to someone for 40 minutes and he mailed out a bunch of foam and told us to lift the bladders and put more foam under the, really?????? Just what I want, to spend $3k and have to do all this work with bad back ... The bed is still not right. My Sleep Number is 35 but it is never the same 35 each night. If you want to read, you have to bring the number to 80 or 90 and it never goes down right. Also the lift is totally not worth the money. Very uncomfortable to read with. Was waste of money. The guy that sold us the bed knew we were moving and never mentioned that it is $400 to have someone come out and take down and set up... Yeah, yeah it was in the minute print at the bottom but really>? Overall for the money, this was totally not worth it.
We're sorry you're not enjoying your bed, Joyce. While we find that many of our owners are able to start sleeping comfortably as soon as their beds arrive, it can sometimes take a little extra customizing to ensure they're all enjoying their beds. That's one of the reasons why we make our beds very easy to work with. That way, if we ever do need to look into comfort solutions, we can walk you through some quick steps and have any necessary components on their way to your door right away. We'd be happy to take another look at this for you to see what we can do to help you start loving your bed. Simply reply here with the name and address we delivered your bed to and we can get started right away. We hope to talk with you soon.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 26, 2014
I'm very happy with the sleep number bed, but do not buy the sheets they sell. After only 6 months they have holes due to washing. I have had many sheets that last a lot longer than that, usually I buy more sheets just to change out the colors, etc. not because they get holes. These are very expensive sheets and are washed normally. The customer service was terrible when I explained what happened. He started comparing this to buying jeans???? I paid over $200 for these sheets and to tell me they get holes because they are delicate is absurd. I would definitely not buy again and want to warn people. The sales people will try to sell you on these sheets, but don't do it!!!
Hi Sue, thanks for taking the time to let us know about this situation. We're really sorry you're having trouble with your sheets, and we'd love to take a second look at your account to see if we have any options to help you that haven't been explored yet. If you'd like us to check on this for you, please just message us back and we'll get started right away. We hope to hear from you soon!
Reviewed June 24, 2014
We purchased a P5 Flex-Top bed about 3-4 months ago and we couldn't be happier with it. I have Fibromyalgia and my husband has Rheumatoid Arthritis and this bed has helped us both. There is a VERY noticeable difference in how we feel when we get up every morning!
Our salesman was fabulous; we felt no pressure. We understood the base was not refundable, however, it can be used w/ other brands too so it's not like we're throwing away money if the mattress didn't work out. We also found this policy for non-refundable bases is not unique to Sleep Number. We were satisfied with the mattress exchange policy too, so if the P5 didn't work for us, we could exchange for another. All of their policies are in writing and the salesperson goes through the checklist one by one at checkout.
I have also dealt w/ their customer service twice (once to claim a refund because the bed went on sale after we bought it and once to exchange a pillow) and honestly they were the most friendly and accommodating CS I have EVER dealt with ... and my pillow was even a week past the 30 day exchange period! The salesman we had was so knowledgeable - the most helpful tip being: If your lower back hurts, raise your # - if your upper back/neck hurt, your # is too high so lower it. IMO, for someone to leave a negative review after only a week and a half (like below) is ridiculous. If it's not working for you, talk to them and let them help you find the best solution.
All this being said, I only gave 4 stars because of my experience when attempting to leave online product reviews. They are highly censored. I had to submit a negative review 3X before they finally accepted it for the sheets we purchased (but I was persistent!). Oddly enough, I even submitted a 5 star review on a discontinued product raving about it but then commented how disappointed I was about it being discontinued and it was rejected too - they actually rejected a 5 star review. They have such great products and a great company in general - this is so unnecessary and just not something I would expect from a company of their stature. But, this is my only complaint.
Reviewed June 23, 2014
We got the i8 king mattress about a week and a half ago. This is a very expensive mattress but my husband and I decided it would be worth it to improve our sleep. Since we received the mattress, we've been very unhappy with the comfort. I haven't had to go to my chiropractor in over 2 yrs and now I am in a lot of pain and made an appt to go back. My husband can barely sleep in it at all and he has re-aggravated a back injury he had previously.
We decided that this just wasn't for us. We went back to the store in Rockford and were reminded by the very nice, helpful salespeople about the 100 day, no obligation, money back guarantee. However, we needed to call customer service to arrange everything. We called and were so disappointed that we were told it would cost us $200 to get the bed picked up! If we want to ship it ourselves it'll be $150, but the guys that installed it took the boxes.
Like I said, we thought the bed just wasn't for us but had been happy with the service thus far. However, $200 to pick it up does not seem like a "no obligation, money back guarantee". Because of this, we definitely wouldn't recommend this company to anyone.
Hi Elise, thanks for taking the time to share you're experience with your bed with us. We're sorry to hear that you decided that our i8 models wasn't a great fit for you, but we're glad to hear that you were able to take advantage of our 100 night in home trial.
We also want to take a moment to clear up any confusion, but we do not offer any "no obligation, money back guarantee" on any of our beds or bedding. We know that keeping track of all the terms and conditions of the sale can be tough, especially when you're discussing a bed, bedding and a base, which is why we make sure to offer the terms and conditions of both the sale and our 100 night in home trial right on our website. You can click the link below to view those terms and conditions if you'd like more information.
http://www.sleepnumber.com/sn/en/return-policy
While we wish your bed had been a better fit for you, we appreciate you giving our bed a try, and we wish you nothing but the best in your search for your perfect night's sleep. If you ever have any questions or comments for us in the future, please feel free to let us know. We hope you have a great day, Kathy!
Sincerely,
Alan S
Reviewed June 23, 2014
My husband and I purchased an i10 split king adjustable bed. It was delivered 13 days ago. I am VERY unhappy with this bed for many reasons. I called customer service to inquire about an exchange and was told that the mattress was the only part that could be exchanged. The expensive adjustable base was not eligible for trade. The Sleep Number salesman stood in the store and assured us that this bed was eligible for exchange. In my opinion, this is fraudulent. We are now stuck with an $8,000+ bed that we don't like and can't exchange. CAVEAT EMPTOR!! Don't deal with this company.
Reviewed June 23, 2014
If you are Military and may end up on overseas tour don't bother. If something goes wrong with it, you are left to sleep on the floor.
Thanks for sharing your situation with us, Stacy. We're really sorry you're having trouble with your bed! It looks like we're already looking into this situation for you on Facebook and we sent you a private message there earlier today you might not have had a chance to read yet. Please check your messages from us and reply there at your convenience so we can continue working with you. Have a great day!
Reviewed June 23, 2014
We purchased a Sleep Number bed Split Cal King Mattress with the adjustable base, complete with the mattress protectors and a set of sheets about a year and a half ago. We are nothing but disappointed in this expensive system due to a basic design flaw. The two mattresses have separated from each other on a nightly basis, leaving a large gulley between them as much as 12+ inches! We are continually having to push both mattresses back onto their platforms (which also separate from each other near the top).
I have fallen out of the bed twice due to the fact that each of the mattresses lean out as much as a foot beyond the platform, because the sides are soft and have no real integrity of their own. We are truly shocked that such a product has been sold on the market with such an engineering flaw, and at such an exorbitantly high price. We enjoy the sleep number part of the set and the ability to adjust the incline at which we sleep, but we are literally holding on for dear life every night trying to stay in the bed without sliding out, and the sheets and mattress protectors keep popping off during the night because of this. It's a real mess!!
Additionally, during the day, it doesn't make up very nicely because it is terribly misshaped. What we would like to know: is there any solution to this, such as an upholstered box to house the entire system in, so that the flaw of the soft sides and the separation of the platforms ceases to be an issue? We are truly sorry we bought the split king and should have stuck to the one-piece mattress, but we had no way of knowing this flaw in the system, except for 20-20 hindsight. We hate the idea of having to simply junk such an expensive bed system and start over again looking for a good night's rest.
We will be moving closer to the church into the old rectory in another month, so we are having to take this opportunity to either find a solution to this problem or purchase another regular mattress set. We are truly disappointed and dismayed to read of the couple who couldn't get satisfaction for this product and are having to eat almost $1300 on a set of useless platforms through no real fault of their own, except that they were not satisfactorily informed of this at the time of purchase, with Sleep Number blaming it on not reading the fine print after enduring the entire sales pitch at the store. What a scam! If we cannot get satisfaction in the form of a solution to getting this bed sleep-able, we will not hesitate upon their inquiring to share our grief with all our friends and parishioners. After all, we simply cannot lie to them, nor would we, whenever they ask for our recommendation of the bed.
Reviewed June 21, 2014
On 6/01/2014, we purchased a M7 queen bed and, on 6/19/2014, the bed stopped working in an upright position. My husband has Lou Gehrig's disease and you can only imagine how frightening this was when he was stuck in the center of this bed... I called customer service and was on the phone over an hour trying to reset the bed and nothing worked. After all this, I was told they couldn't get us a new base for the bed for a week. That means my husband has no bed to sleep in. After setting a date for 6/28, received a call and was told customer rep did not set that date for us and now we have to wait until 7/01 to get this done. We spent over $6000 on this bed and I think something is terribly wrong with the way this is being handled. I would not recommend your bed or your customer service to anyone. If this happens after sleeping on the bed for 5 nights, what happens after a year? If you can keep it working!!!
Hi Carol, thanks for taking the time to share this with us. I'm sorry to hear about the trouble you've had with your bed and I'd be happy to look into this and see if there's anything we can do to help get your replacement adjustable base any faster. All I'd need to get started is for you to reply to this message with the name and address we shipped your bed too initially so I can locate your file and I can get to work on this for you right away.
I hope to have the chance to talk with you soon, Carol!
Sincerely,
Alan S
Reviewed June 21, 2014
When we purchased our bed, we were told we would be contacted with 3-5 days and we did receive a call. We were promised that a Saturday delivery would not be an issue and we would receive our bed within a week to ten days. This is where the problems began. No one told us that delivery on Saturdays was but only once a month in our area. The dates kept being moved back, finally my husband told them to just ship the bed UPS and we would assemble it ourselves. Once more we were promised a Saturday delivery. I believe on this, Sleep Number tried to accommodate us but because of the time they shipped it, the arrival at UPS was after the time that UPS took their deliveries for Saturday. My husband spent most of the day getting no answers, being passed from person to person with no one having a solution.
It was not until late in the afternoon that a person from UPS finally gave the truth, we would not receive the bed until Monday deliveries. The bed came in, my husband & I assembled it ourselves, no problem, but once more he was promised that the old mattress would be picked up today, June 21st. He just got off the phone with your representative only to be told, again we are not on the books and he would have to take Thursday off work so they could come to remove the mattress. I have to say, I work in Customer Service and if I pulled even one of the things that were done to us, I would not only lose customers but my job. We paid a lot of money for this system and yes the mattress is a very good one but NO ONE should ever have to go through all the BS that we have had to deal with. There will not be a recommendation for your company coming from our mouths. I have been told a Happy Customer tells their family & friends, an unhappy customer tells anyone who will listen. Please don't do this to anyone else.
Hi Helen, thanks for taking the time to make us aware of this. I can't apologize enough for all the trouble you had with the delivery of your new bed and the pick-up of your old mattress! I want you to know that feedback like this is very important to us, as it gives us the chance to examine our processes and see where we still have room to improve. I want you to know that I'll be forwarding this on to our Home Delivery Team so they can look into this and make sure it doesn't happen again.
If you have any questions or comments for us in the future, just let us know. We hope you have a good day, Helen!
Sincerely,
Alan S
Reviewed June 20, 2014
Select Comfort I hope this gets to Ms. Shelly Ibach your C.E.O. as she should know what kind of service her company offers. I purchased my second top of the line Twin adjustable bed for my new home in Sinking Spring, PA 19608. The bed was delivered and set up in Oct. 2013. I arrived here last Sunday for my first night in my new home only to find the bed on one side was deflated and would not hold any air. I went to the local store the next day and was told to call Customer Service and they would send someone out. I paid nearly $10,000 for the bed, delivery and set up. The next day I called customer service and was told that I had to conduct a test and then give it two days to test for a leak. I did the test and was told I had a bladder with a leak and they would send me a replacement one and it would arrive in 10 days. I told them that this was my second home and I would not be here in 10 days.
After, no answer so I asked for a supervisor. Supervisor Tom told me he understood my problem but there was no one to service the bed but he would do two things for me. First, instead of a reconditioned bladder he would send me a new one and second, he would send it two day and guaranteed me I would have it this Friday. I told him that I wasn't sure I would know how to install it. He said not to worry he talked a nearly blind man through the process so if he could do it I could. I have been sleeping on a sofa for days and today I was informed by email that my reconditioned bladder will arrive late next week. I called Customer Service again today, Tom was not there but another supervisor told me that Tom forgot to change the order and there was nothing he could do so I have to wait till next week to get by reconditioned bladder. Just in time for me to leave. I have this bed in my home in MN and love it which is why I bought this one. I even tried a live chat and was told that they really care about world class customer service and they will learn from my experience but there was nothing else they could do. So glad I can help your learning experience.
I cannot believe that this is your customer service. I owned a Company in MN for 33 years and would never treat a customer the way your company did. They simply said there is nothing they can do for me and stuff happens. I really believed you had a great company and was pleased you were based in MN. Now I am embarrassed. Over the past years I have recommended your beds to over 10 people but will never do that again. A friend of mine was at my home yesterday and she said she was going to buy a bed like this. After I told her what happened to me she said she was going to forget it. I will never suggest to anyone nor will I ever buy from your company again. I am very disappointed.
Reviewed June 20, 2014
We got a Sleep Number p5 around 2 years ago, after I'd had back surgery. We thought, from all their wonderful advertising that it would help support and relieve some of my pain. Heck, I'm in my mid-30s and wanted to take every measure to make sure that I kept my back healthy. Boy were we wrong. I've now had 2 more back surgeries... the last of which was triggered by straining to get up out off the bed! My husband and I are both side sleepers, and couldn't stay on the air mats without rolling into the middle, so we both ended up lowering our numbers trying to stay put. They sent us a 'lift' which was nothing more than a 1" foam pad for under the air mats. Didn't work.
In the meantime, my husband's hips were so low and he was waking up sore every night. He's now being treated for bursitis in his shoulder and sleeping on the couch. This company has great marketing, good people, but a horrible (and expensive) product. It's nothing more than two air mats with a foam encasing! I was shocked and felt ripped off, especially since it made my back worse. Save yourself the pain/expense and stay away if you have any sort of back issues!
Thanks for sharing your experience with us, Nicole. We're so sorry you're having trouble with your bed right now! The first solution our Sleep Specialists send out generally takes care of situations like these, but there are cases where we need to work with you a little more to find the right combination of solutions to get you and your husband sleeping better. We still have several options available that we haven’t explored with you yet and we hope you’ll give us another call so we can discuss them with you and find out which will be the best fit for your situation. You can reach us at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday. We hope to hear from you soon!
Reviewed June 19, 2014
We have had the exact same issues with the California king as the customers below. The perimeter foam gave way rapidly causing the bed to lose form. My dog would nearly fall into the crack between the beds and the edges of the bed curved outwards. Pillows always falling behind the bed as others have said. Customer support blamed it on us, said you're not supposed to sit on the edge of the bed or lay near the middle... WHAT?!? Now my side of the bed has completely deflated. Bought this bed because I was disabled in a car accident and needed the best support for my back. Have had nothing but trouble with it and customer support.
Thanks for posting a review of your bed, Scott. We're really sorry you're having trouble with it and your last call to us in 2010 wasn't a great experience for you! The situation you're having with your foam border walls and the air loss you're experiencing can be covered under your current warranty coverage and we hope you'll consider giving us another call so we can start looking into the replacements you'll need to start sleeping better again. We also have solutions available to bind your adjustable bases together if they're sliding apart we can discuss that with you as well when you have a chance to get in touch with us. You can reach us at 1-800-472-7185 anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday. We'll look forward to your call.
Reviewed June 19, 2014
I just recently purchased a bed from the Sleep Number store in Gurnee, IL. I am not yet sure if I like it because we just got it yesterday and it is airing out (it makes me uncomfortable that it has to do that because I have asthma and the smell is really strong, but I guess all beds of that type do).
We bought the Split King C2, the Flex Fit 2 adjustable base and various sleeping pads and accessories. I'm not sure if $5,000 is a lot of money to you, but it is to me. Especially when $2,999 of the price is for the adjustable base and the base is a final sale, no returns no exchanges (which to me was very strange since you could exchange the actual mattress). We chose the middle priced base because we did want to have movement at both the head and the foot and did not want to pay that much more for a few more bells and whistles. The $700.00 for the side and base panels seemed way too extravagant even though we were unsure of how the cats would be around the bed. The salesperson assured us that the cats would not be a problem.
On June 17th, I was on the internet and had an ad pop up for Atlantic Beds. (You know how your computer shows you ads that are for things that you have recently searched for, which I had done with Sleep Number mattresses). Imagine my surprise when I saw that Atlantic Beds sells an adjustable base that is not only $1,000 ($1,700 when you add in the side and base panels) less expensive but also has more features. I thought, well that is probably because the frame is not as well made. So I searched the frame and found that the frame for that bed and the frame for the Sleep Number bed are made by the same manufacturer, Leggett &Platt.
Needless to say, I am extremely unhappy about the huge price difference. I emailed Leggett & Platt and they said It is up to each retailer to set their own prices. The material on the Sleep Number beds is not available on any of the bases sold by any other retailer. The bases from Sleep Number are also not sold by any other retailer. So, if you were to purchase them separately, they would not match.
Perhaps I should have known that you could purchase a mattress and a base from two different places, but I did not. I have always purchased the mattress and box spring from the same place and they match. Please explain to me how the Sleep Number base is superior to the Designer D-222 or the Designer Classic base that is far superior in appearance and amenities to the Flex Fit 2 base and yet costs $1,700 less. Right now, I feel extremely cheated and sadly disappointed. I would not have thought that I had to research a company as well-known as you are for tricks and deceptive practices.
I did chat online with customer service department yesterday, and they said that I was free to cancel the order, but I did not have time to go home, thoroughly read all of the documents and find out if there were fees to be incurred in canceling the order as I am sure that it had already shipped.
Sleep Number Company Information
- Company Name:
- Select Comfort
- Company Type:
- Public
- Ticker Symbol:
- SCSS
- Year Founded:
- 1987
- Address:
- 9800 59th Avenue North
- City:
- Minneapolis
- State/Province:
- MN
- Postal Code:
- 55442
- Country:
- United States
- Website:
- www.sleepnumber.com