Sleep Number Reviews

Me and my husband were just "looking" to see what is out there for mattresses. We never made it to the next store as they allowed us to fall in love with a sleep number! I would never change my bed to those old blah mattresses.

My Sleep Number Bed Is the most comfortable, restful and sleep-inducing mattress on which I have ever slept. It is impossible to imagine ever sleeping on any other mattress.

The wife and I went by the Select Comfort storefront three weeks ago and paid for beds, two twin beds. They arrived Friday afternoon. The setup didn't go well. The workers made a sincere effort. They simply didn't have the parts and support needed because of inadequate inter-company communication. This is our second such disappointing experience, having bought a SC/SN bed several years ago. I was hopeful it'd go better this time. But it was not to be. Parts had to be ordered and the gentlemen encountered a problem that no one was available to help them resolve.

Order was not delivered for over 30 days!!!! We complained at your Gurnee store about delivery, they could not help us. We cannot recommend Sleep Number anymore to anyone. We were repeating customers already, but I think we are done! When I've seen what physically consisted of our order, I could not believe it - it is nothing more than a glorified air mattress with some cheap trimmings, material cost could not be more than a few hundred dollars! It's a good idea, way overpriced! If I would’ve known what I was getting, I would not get it! Your sales staff was not explaining that all we were getting is an air mattress.

We have been very happy with our sleep number bed. I sleep at 60 and my husband sleeps at number 40. He has a back injury and finds that it helps to be able to adjust the firmness of the bed depending on how his back is doing. My lower back and hips used to hurt in the mornings and that has disappeared. Would recommend these beds to any of our friends and families, and would buy another one when needed.

Mother is almost 106 years old and moved in with me two years ago. The regular mattress I purchased for her bed brought constant complaints about being uncomfortable. I thought, perhaps, it was just because it was different from her previous bed. Finally, I purchased a memory foam topper. More complaints such as she couldn't roll over and it felt like she was sleeping in a hole. As I have had a Sleep Number bed for over 10 years, I decided to try it for her. Without telling her, I switched out the mattresses. She finally had a great night's sleep. No more waking up or waking me up. I only wish I had thought of getting it sooner. I purchased the extra long as we also got a hospital bed for her so her head could be elevated some for acid reflux. Medicare covers the cost of the bed only, but buying the Sleep Number was worth the price.

It is the best thing I ever spent my money on. Love the bed.

Went into the Sleep Number store to just look around. The sales person was very good at her job and we ended up buying a p6 bed. Had a good experience with the fellows who set up the bed and walked us thru. We LOVE our bed and even hate to go on vacations because we can't take our bed with us!

Yesterday they came to set up my Sleep Number bed. They pulled up in a Budget rental truck. Two men come to the door, one was very sick coughing very badly and not covering his mouth the whole time he was at my house. I politely offered him a cough drop, he refused. My first thought was what did I get myself into. That night I went to go to bed and try out my new Sleep Number excited to finally get a good night's rest. Due to heart problems I wanted this adjustable bed to help breathe better. I struggled with the perfect softness then I started to raise the head and foot to where it was comfortable. As I raised the foot part it threw an error code and my remote stopped working then it started again but my feet were left up which was not good for circulation. The bed was broken.

We purchased a king sized bed and modular base, before we went shopping for a bed frame. We ended up buying a bed with a platform, so we no longer need the base. I called customer care and I was told to box up the base and ship it back by UPS. Since the delivery team took the boxes with them, I was told to get boxes from UPS. They sent me shipping labels and charged me $90 for the labels. UPS doesn't have boxes big enough. I called Sleep Number to see if I could pick up boxes from the delivery center and I was told by Alex in MN delivery center that Sleep Number provides a pickup service. He transferred me back to Customer Care and Trina told me that the delivery service costs $200. So now I have to scrounge around for boxes...

I have a sleep number bed which cost me thousands and I have had this bed over 2 years. Recently, the motor that raises and lowers you got stuck in the up position. I called customer service and they called repair and then repair called me and setup a time. He came over and changed out the bad motor for a good one and good as new. Job well done. The warranty was good. I had absolutely no problems getting my bed fixed, I wished other companies worked as fast as this did. I am a happy camper. They were good for me. I cannot say anything else as they came through for me.

Buyer beware when working with any Sleep Number stores! My husband and I just bought a very expensive bed from Sleep Number! It was supposed to be their top of the line model, an I-10 king-size split flex top bed. Though we splurged, we were very excited about the prospect of our new bed. However, after giving it a couple of weeks of trying to get used to a new bed and system, I was waking up every morning with lower back pain. After much deliberation, we decided we deserved a bed we would both love for the next 10 to 20 years, especially for the exorbitant price we had paid. And, this bed was not it. So we went to the store to start the process of the return only to find out that they would only return the mattress, not the adjustable base that had cost over $2000??!!! We had been in the store three times before purchasing the bed, spending many hours there, and in that entire time, not one sales representative ever told us the return policy was for the air mattress only! Instead, they had each continually stressed their "wonderful" 100 day buyback policy.

We purchased the Sleep Number mattress November 2013. We weren't happy with the bed and wanted to return it within the 90 days trial period. Every time we called we were referred to their so called sleep therapist for consultation. They convinced us that we were doing something wrong with our settings and asked us to try different options. Desperate to get some good sleep we followed their suggestions and tried different settings. By the time the 90 day trial was over. Its been months of sleepless nights and we are stuck with this expensive purchase of our life time.

Have to say first.. love the bed! However my diamond earrings are gone! Filed a complaint with the company, but after their "investigation" they could not find fault with the delivery personnel. They were never left alone in the room, guess I shouldn't have left them alone to finish setting up while I made them a grilled cheese sandwich. Buyer beware... set up security cameras in your bedrooms.

After 3 service calls and 2 different beds, we have decided to return the bed. It did take a while for customer service people to finally take the bed back and - 1500.00 for delivery of the bed and taxes etc., but they were very nice, they did not try to talk me into trying another bed, Sleep Number gave me my options and allowed me to choose. In the end I think it worked out fine. Still would not buy another Sleep Number bed, but for some I guess it could be great.

I'm sick of this crap. The account name is Stefania **. I've been trying to replace a pump for a few weeks now. Look it up and you'll see why I'm angry. Supposedly I was shipped my new pump second day air on 09/30. I called today and it's going to ship Monday or Tuesday. Your process and customer service is a joke (and I mean it). The pump (you know the one's where the LCD always goes out; and you know the one I'm talking about) is garbage. On that note, sometime back when I called about the pump (I just ordered my second replacement by the way), the CSR proceeded to explain how LCD screens work and that they just tend to wear our. That's garbage, these remote screens never turn on and therefore shouldn't just wear out. You use crap material for a high dollar bed. There's videos on how to fix them on Youtube; it's an obvious defect, just admit it.

We have an older Sleep Number bed and the time for new sheets arrived. Where do you buy sheets to fit an odd sized bed like Sleep Number? Of course, from Sleep Number. We drove 70 miles to a Sleep Number store. The clerk looked up when, where, and what size our bed was. She showed us what was available to fit our bed and we selected sheets, and pillow cases for somewhere around $200. When we put the sheets on the bed, it was obvious they were mislabeled. They were King sized and totally unusable on our Queen sized bed. I contacted customer support and they sent a new Queen size set of sheets. I told the representative the size of our bed and she said that these would work fine. WRONG! While not as big as the first set, these are HUGE.

It's a very long story that we've had to repeat to sleep number delivery and customer service many times in the last week. We made this large purchase on 9/11/14. We scheduled for delivery on a Saturday two weeks after because they told me they cannot deliver late during the week, or at least I was not offered that. We requested early morning Saturday since we had to leave town for the weekend for our nephew's 4 yrs old birthday party. I was told I'd get a call 48 hrs before Saturday and I did not receive a call until about 23 hours before offered time frame. I told them 2-6 was too late for us. Home delivery told me that they can request delivery for early in their route but to call the morning of and find out where we were on actual route.

Bed delivered last Saturday. The flex fit adjustable bed, which we were never informed of the fact that the company that makes this base is a separate company from Sleep Number - DOES NOT WORK - at all. I have had the run around for days. My salesman, who misrepresented himself in the sale of this bed, will not return my calls. I have notified the loan company that I will not be paying this loan. I am writing the attorney general in regards to Deceptive Trade Practices and the BBB to hopefully educate people in their decision of spending $8000.00 for a bed that hasn't worked since the day one. Never once in the "sales pitch" was it mentioned that I was actually buying a base by a another company that is not returnable. Further research shows me that MOST people are unhappy with this base and I can cite numerous complaints. In closing, basically, you all have a scam going on with a more than minimal piece of equipment that you are trying to pass off as past of your bed. You know its a faulty product and you take people's money anyway. Shame on you Sleep Number. My phone # **.

We have been talking about purchasing a Sleep Number bed for months. So we were thrilled when we finally made it to the store and ordered our bed. Purchase was made over Labor Day weekend 13 Aug 14 and totally understood the time frame of expected delivery because of busy season. First - The store we visited is FIRST CLASS. DON'T BE FOOLED. SECOND Everything else so far has been ANYTHING BUT First Class. I hope this isn't a reflection on the bed we just spent $4098.93 on 4 weeks ago and still have not been able to sleep in the bed!

Warning to all who have a Sleep Number bed: My husband and I discovered black mold growing in our Sleep Number bed last night - I was mortified! I called Sleep Number today and they are aware of the mold problem but feel as if it was not necessary to notify the public or do a recall - "since black mold is harmless". But they will replace my air chamber and egg-crate top for free, but I will have to pay extra to replace the actual pillow top mattress since they have gone up in price. I am very upset and disappointed in the service I received from this company. If you have one of these mattresses take it apart and check for mold.

Sleep Number beds bought this bed 6 yrs ago with as we thought was a 20-yr warranty. After conversations with customer service, this was a limited warranty. Now as the bed shoots craps my wife's back is hurting. They want us to pay more money to fix this thing. We spent over 3000 dollars for this bed. I have since talked to the CEO Shelly's right hand woman and still the same response. It is a limited warranty. My folks who I sold on this product had a problem and was taken care of but have said they would never buy this product again. If my wife and I knew it was a limited warranty, we would have never bought. I could have bought two beds for this amount to last 20 yrs, total ripoff!!!! After seeing these reviews I am not the only one, contact the BBB, your Attorney General and local media. I did!

My sister just purchased a sleep number 4000.00 adjustable base and mattress set. They said try the bed for free for 100 nights or return. We made the mistake of not reading the fine print. Yes you can return the mattress if not satisfied but not the base. Well she got the system on a Saturday and on Friday morning everything quit working, the base would not adjust and the system inflated the bed back to 100 which made it a rock. My sister just had an injection in her back and now is trying to sleep on other beds and couches in the home. Sleep number will not come out to fix the problem until October the 1st but of course they are still going to be collecting their interest on this system when in fact they should be paying her daily for her discomfort. We wanted them to take back the entire system and of course they refuse to do this. (What a way to support their product.) Haven't even had it 7 days, it breaks her, the customer is left to suffer. This is totally wrong. I would think that should be able to return anything within a reasonable amount. Heck you can return underwear as long as you have a receipt and the tags are still on.

After graduating from college, my wife and I decided that our first big purchase, besides a new house, was going to be the best bed we could find. This was almost 10 years ago. We purchased a splits California King Sleep Number bed from the Discover Mills Mall store in Duluth Georgia. Needless to say, after sleeping on a cheap queen size spring mattress for eight years, we were extremely excited to finally get a good bed.

I logged on to live chat with sleep number sales department and told them my story. They are shipping me a set of pillowcases. I still hold true to what I said about selling sheets as sheets set without pillowcases for over $200.00. They make it right, but....

I am well beyond angry and frustrated. I wish I had read these reviews before we purchased our Sleep Number bed or at least after so I would have known to never believe the customer service for delivery. We purchased our Labor Day special edition bed split top king on August 28, 2014. The salesperson said because of the high demand of the sale the delivery would be about 3 weeks. That was ok. We were eagerly awaiting the delivery of the bed since we have had such rave reviews about Select Comfort and my husband has recently been diagnosed with severe COPD and emphysema. We thought this would be a great purchase without a doubt.

I ordered the Sleep Number iLE on Labor Day online with the SleepIQ and set it up for UPS delivery. The same type delivery I had on my original Sleep Number bed several years ago. I was told the standard lead time (meaning how long til I rec'd it) was 2 weeks. On the 14th day after not receiving the bed nor any call or email or mail about any delay, I called and was told the lead time has increased to 4 weeks.

I purchased my bed on 09/01/14. It was supposed to be delivered on 09/18/14. They called me about 2 hrs before due to delivery. I got a call saying they were real busy, and could not make my delivery. I was extremely upset. I then got a call to reschedule appt. It ended up the following week... I therefore was without a bed to sleep on. The customer service lady was nice, but unaccommodating. She said they would refund my charge. I'm wondering when I can expect it... I was surprised when I look at my bill. I thought My mattress set was on sale for 599.00. My receipt say I was charged 899.00. Please Help.

We purchased a California King split top Sleep Number Bed in late June of 2014. After 80+ nights of sleeping on the bed, we decided that we really have not a decent nights' sleep, despite endless adjusting and decided it wasn't worth the thousands we paid for it. When we looked in the return of the bed, we were informed that (a) the return shipping fee would be $200 and (b) that although we could return the mattress, the base part of the bed ($3,500) was non-refundable! This makes no sense as the base is what gives the mattress its adjustable function!! I WOULD THINK ABOUT A COMPANY THAT DOES NOT GUARANTEE ITS WHOLE PRODUCT! BUYER BEWARE!!!

On 8-31-14 we purchased a Sleep Number bed from store in our area. We were told it would be 2 week delivery time. Two week passed before we got a call. Our phone # had been put in system incorrectly. Got that straighten out and a date for delivery was set for 9-19-14. We got a call on 9-16-14 that the freight truck had broken down and it would 9-25-14 before they could get our bed to us. Needless to say I wasn't very happy. Got hold of customer service and they gave me a date of today (9-22-14). We got up, stripped bed, moved furniture to get ready for bed delivery. Got another call, not by a person but a recorded message that delivery would be on Wednesday 9-24-14. Called number they gave me to find out what was going on. I was informed that the truck had broken down AGAIN. Give me a break. A company that big doesn't have another truck that can get me my bed.

My 93-year-old mother bought an adjustable Sleep Number bed on August 22, 2011. Less than a month later, the bed failed and eventually the air chamber was replaced. Now there is a big hole where she sleeps, and after trouble shooting with customer service, it was determined that the problem is in the foam and cover. Even though we have worked with the manager of the store, she has not been able to have those parts replaced free of charge. She has gone over and above in trying to solve this issue to our satisfaction. We also have talked to customer service and the supervisor of customer service. My impression is that they are being very hard-nosed and insist the problem is normal wear and tear and not covered under the warranty.

I would recommend this bed to anyone looking to buy a new bed. I bought mine just before I had surgery and it was wonderful.

The day of sale the manager and a sales associate was discussing who was going to get the commission from me. Trying to cheat me out of $450 and stated it was an honest mistake. Lied about the delivery date. It was a busy sales day, Labor Day sale, and the manager never discusses my paperwork to me because she assumed I was listening to the sale next to me. She stated they would deliver in 5-6 days. I was trying another companies' bed and we called them to pick up their bed expecting it to be delivered at least by the sixth day. When I called to inquire about the delivery day they told me, "the paperwork said it would be delivered 14 days after the fifth or sixth day when we called you." Yes that is what the paperwork said but no that is not what was told to us.

From the moment we bought the bed we knew that this is the bed. The back pain gone and we wake up in the morning energized.

After much research, we decided to purchase a Sleep Number mattress on August 23. At the time we purchased it we were informed it would be delivered in about a week. When we were contacted for delivery we were then told it would take almost two weeks and we were scheduled for delivery on Fri Sept 12. We arranged the time off to accept the delivery that we were told would arrive between 3 and 6 PM. That morning we stripped down our old bed, moved furniture and prepared for the bed's arrival. At 12:30 that day we were informed that our bed would not arrive because the delivery was delayed by weather. They further informed us that they had no expected date for the delivery and would have to wait for their call.

I purchased the 2 queen size blankets and 2 firm support down alternative pillows. The pillow got noticeably flatter in less than 3 months. The blanket is disappointing because it requires special care and a front loading washer. I have a conventional washer. Customer service call wait time was excessive: 25 mins. to speak to a man with an accent who was difficult to understand. I asked to speak to a supervisor. That wait time was excessive: 15-20 min. He hung up on me as I was explaining my disappointment with Sleep Number's lack of customer support for bedding products. Not only are they expensive, they are not worth it at all! LL Bean stands behind everything they sell. So does Lands End. Since Sleep number knows they have problems with these two products, they should refund the customer's money. I paid $309.13 for 4 items that are not worth $40. I feel ripped off! It has totally changed my opinion of Sleep Number!

We ordered and paid for our Sleep Number bed over 5 weeks ago. We still don't have the bed. The first delivery date was Sept. 20. We had the spot all cleaned out for the new bed, which was supposed to be delivered between noon and 3 p.m. Of course we planned our whole day around the delivery of the bed. My husband and I, both with bad backs, had to disassemble and move our sleigh bed in order to make room for the Sleep Number bed. At 12:30 on the day we were scheduled to get the bed, they called and said our bed wasn't coming and they didn't know when it would. They also said they didn't know where our bed was because it never made it to the "hub".

We purchased a bed from Sleep Number and were told by the sales rep that I should have it within two weeks of my purchase date. All of your literature and your website states the same thing. We purchased it on 1 Sept 2014 (Labor Day). Today is 19 Sept and we have yet to receive a call to schedule a delivery date. My spouse and I have called numerous times and spoken to supervisors that were absolutely no help at all. We have been told that we should be receiving it around the first week of Oct. This is completely unacceptable. We have not even had the opportunity to sleep one night in our new very expensive bed (I am a Soldier who must stretch every dollar so this was a special purchase for us) and we are already dissatisfied with the Sleep Number process. If this is what being part of the inner circle is going to be like, we prefer to be outside of the circle. We are hoping that someone that can actually make a decision to help a new customer would reach out to us and explain why we do not have our bed and no one in your customer service has been able to help us. I bet, if I take this to Facebook and Twitter I will find that we are not the only ones that have had this experience with Sleep Number.

I have been waiting for almost three weeks for my mattress. When they finally called and gave me my date it was the same day as my daughter’s sweet 16 party. I specifically said please make the delivery in the morning. I got the call today to confirm my deliver time of 3 pm to 6 pm right as her party is starting. When I called to asked to have it changed they told me that I could not and they did not have any other dates available for delivery period as they are booked up as far as their calendar shows. After being on the phone with multiple people for hours they finally told me I could have a delivery date of 2 OCT. I purchased my mattress the 23 of AUG. As much as this mattress cost me I should not have to wait this long to sleep on it.

Customer Service is the worst that I have experienced in the furnishing of my previous and the current three homes I now own. Once the sale was made I was pretty much left to my own devices. I had to wait one month to get an idea of when it would be actually delivered and once it was delivered, the concept of home delivery was lost by the salesperson. After the sale, the salesperson was rude, condescending, and implied I was some sort of thief for making a claim for the service that was promised at the store. If this sales and lack of delivery experience is an indication of the product quality and warranty, this will go down as the worst purchase I ever made. I will make sure everyone I know is aware of this experience.

There was no problems at all with anything “in-store”. The problems which ultimately led to the cancelling of this order are all related to the communication break down and utter unacceptable conditions surrounding the “delivery”.

Bought a Sleep Number bed on 9/2. Scheduled delivery for 9/12. They called and cancelled delivery. Rescheduled delivery for 9/17. Just called and cancelled delivery again. Delivery has not been rescheduled at this time. Looking for an alternative to the Select Comfort - Sleep Number bed.

First let me say I find it humorous that not of the complaints and been addressed but praises have been responded to. Less than 24 hours before receiving our bed we received a call saying it wouldn't be there and it would actually be another week before they could deliver. We were told "they didn't know where it was" after shipping from the factory and it didn't reach the hub. Most trucks have satellite dishes on them now so businesses know exactly where their trucks are any moment of the day or night (My husband was in trucking for 35 years). I asked to speak to customer service but they wouldn't take my call. The delivery rep said they would just transfer the call back to him. I just looked at SN's Customer Service Site. We weren't offered Standard Delivery and I want to know why. I can do this myself with my husband.

Ordered our bed on 8/29/2014. Today is 9/16/2014 and we have not received the bed or even shipping information. We have called several times and today was told that the bed was scheduled to be made. This is for my mother-in-law and we explained it was important as she was getting out of rehab facility and needed the bed. The original order was written up by the salesman with the wrong shipping address. We called the day we received the copy of the order and informed them of the correct address for shipping. The person we spoke with assured us this would not delay delivery and we told them that we could accept delivery at the original address if this would speed up delivery. Almost 3 weeks and still no bed or no delivery date and Mom has to sleep in a chair. VERY poor customer service. On the bright side we have a Sleep Number bed we have been enjoying for the past 7 years with no problems.

Bought a P5 Flextop king Aug 26th plus a Flexfit 1 base with 2 remotes. After a few days home delivery called and set up delivery for Sep 10. Morning of Sep 10th rolls around and the person that I’m giving my mattress to comes and picks up my mattress. Shortly after, home delivery calls and cancels delivery (due to a shipping issue). I don’t complain I just say okay and the person informs me someone will call later that day to arrange delivery. I naturally assume they will be delivering next day. The day rolls on and no one from Sleep Number or home delivery call me back. On Thursday the 11th, I call the home delivery number at 8:00 am Central Time. I explain my situation and the guy says "well let’s get that delivery set up then." He informs me that now the soonest delivery date is the 26th of September. I tell him that is not acceptable. He told me he's sorry but that’s as soon as he can schedule it. I tell him not to schedule it - I will contact the store I purchased from.

Sleep Number called 4 times and sent two emails confirming delivery, then day of delivery they call and say that it won't be delivered today. After paying for delivery they need to stick to the agreed upon date; people have jobs and lives to take time away from. Being rude when asked why delivery is being missed, and stating they won't compensate for the missed delivery leaves a bad taste. Reading other reviews here where the negative far outweigh the positive, including everyone here having troubles getting refunds is seriously making me consider canceling my order outright (I've received nothing so far), and doing a reversal on the CC for the FULL amount of purchase, shipping and all. It seems as if the product sold isn't going to be what's delivered.

We have the memory foam king size Sleep Number bed. It is fantastic! My husband and I both have back problems and this bed helps us to sleep all night long! We each have our side set on different hard/softnesses and both get a great nights sleep! The only problem with the bed is that I always want to crawl in it and once I do I can’t seem to stay awake!

I purchased my Sleep Number bed about 6 months ago. It took about a month to get used to the difference from a traditional mattress to the air-filled Sleep Number. After that initial time period, I started to notice the effects to my sleep and my health issues (mainly back issues). The improvements were off the chart. I rarely have pain and my quality of sleep has improved. I would recommend Sleep Number to everyone. We will be replacing all the traditional mattresses in our house to Sleep Number. Thanks for an awesome product and excellent service.

Was not sure at first if we would like this bed. But after sleeping on it and finding the right number it is everything we expected from a high quality bed. And the best thing I like about Sleep number beds is if you ever have any part of the bed that wears out you can replace that part and not have to replace the whole thing as you would with a conventional bed. Best bed ever. Thanks.

We have an older model c2 queen bed and decided to upgrade to a king. We are happier with our new mattress as the updates to the base model have made it more comfortable. We sleep well on this.

I'm extremely satisfied with my Sleep Number purchase, it has resolved my back pain and as a physical therapist I recommended a Sleep Number to all my patients.

We have had our Sleep Number bed for approximately one year and have been sleeping great ever since.

We love our Sleep Number bed which we have had about 4 months. It is comfortable and we don't have the back aches that we had before. It's great to have the capability to make the mattress firmer or less firm whenever we want. Although it is a pricey purchase, we feel it has been worth it and it's nice to be able to make monthly payments.

This is our second sleep number bed. We bought one from the outlet and it's great! They've greatly improved over the years. The air pump is tiny compared to our old one and it hardly makes any noise. I also love the wireless remote.

My husband, Ted, and I love our bed. It took us a couple of weeks to find our number but after that it was very comfortable and waking up with NO BACK PAIN was, well, I have no words. Also, the zero gravity position is my favorite. I most always go to bed before Ted, who is a major TV sports buff, and I love to check email, read, or talk on the phone in a lying down position that suits me. Often, I have a massage too! The 25-year guarantee is the icing on the cake. I wish everyone could have a bed like ours.

Frankly, we were skeptical about getting a Sleep Number bed, but after trying 4 different mattresses in the past 5 years, we were desperate. So we went to the Sleep Number store and tried out several different models on their show room. We purchased a p5 Queen size mattress and base and had it delivered and set up on our own bed frame. We were amazed at how well we slept that first night. My wife has fibromyalgia and after years spent trying soft mattresses, firm mattresses, pillow top mattresses and memory foam mattresses and still not getting a good night's rest, she was skeptical a Sleep Number bed would work for her. But after a few nights trying different numbers, she was delighted to find that by setting her side on 45 and mine on 85 she was able to sleep all the way through the night. And I was glad that we were both finally able to get a good night's sleep. We highly recommend a Sleep Number bed for every couple, especially if their mattress needs are as different as ours are. It's definitely money well spent!

We purchased an expensive Silver Edition Sleep Number mattress in 2012. I called customer service as our bed foam, mattress topper and mattress cover have colored yellow and emit an odor. The Supervisor told me this was the first she had heard of this problem and offered no help. After talking with her for 20 minutes, the best she could offer me was to hang the foam, mattress topper outside. She stated bodies sweat and this is the result of sweating. I have never had a mattress emit odor, ever and I am 46. I am so disappointed at lack of help with this problem and now after spending so much money, our 2 year old bed, smells. Any help is appreciated.

I have a really bad back (degenerative disc disease) so I thought I'd try this bed. So far it has worked wonders. I finally sleep through the night and I'm actually dreaming again. Its a little pricey but for a good nights sleep I think it's worth it.

I purchased my bed on April 11th, 2014. I loved the sinking in feeling I got in the store when Jassem was "directing" the bed to find my sleep number. I find that mid sleep, or when I get up at night to use the bathroom, I move the sleep number from 30 to 40 and am very comfortable. I also bought the base where the head moves. I thought I would be great to read in bed with it. After 67 years of reading lying down, I'm still not there, BUT last night I woke up a couple of times slightly congested and raised the head of the bed ever so slightly. Back to sleep in minutes! I couldn't believe it. Woke up able to breathe & very relaxed!

I bought a queen sleep number bed on Sept 4. The salesperson said I live in the extended delivery area and someone would call to set up the delivery. This was done and my bed was to be delivered on Sept 11. On that day, I received a phone call that my bed would not be delivered due to a delivery technician called in sick and someone would call with a new delivery date. After I received the next call, a day later, I find out that I cannot get my bed delivered until Sept 20. I am 66 years old with a bad back, and now I am sleeping on an uncomfortable sofa for over two weeks due to the delivery fiasco. If you cannot deliver on time in the extended delivery area, you shouldn't sell to that area. I would cancel my purchase, but the time has passed so I cannot do that. I am left without a bed because my old bed was given to someone else two days before my original delivery date. It seems to me that if you have to cancel a delivery due to an employee problem, you should deliver the next day. Not eight days later!

Two months ago I ordered a sleep number bed for my vacation home, top of the line. The bed was delivered on time but the sideboard/headboard was broken so the delivery team would not install as it was defective. They assured me it would be sent as a rush order and home delivery would send asap. Got the call that my defective parts were ready for delivery and I flew to my vacation home to have it installed. One hour before delivery they called and said no delivery as the components were still in a warehouse as they were sent to the wrong state and city.

My mattress on the zipper part the material is coming apart. Then the sponge mattress under that has rips in it. I called the Sleep Number representative and he said I should pay for it. I talked with his manager and she said the same thing. These beds are expensive, well over 2,000.00 especially the one I purchased and they act like you paid $10.00! Not like you can flip it over either. I will NEVER, EVER purchase another bed from them. They have immature young kids that don't care about their customers.

I wish I'd known it would take >2weeks to get my beds delivered! What on earth takes them so long? I'm not buying the story I get about each bed being assembled only once the order is placed.

My Sleep Number retains too much body heat that the foam and air mattresses have mold on them. Is there anything that can be done for that? Is it unhealthy to continue to sleep in my bed?

Very expensive sheets for Expanded Queen, 6" wider than Queen. They changed the size of the mattress. The 7000 model is now I8, which is a deeper mattress. Tried 4 types, hanging 6" over the sides are making the mattress bow up. Finally after going back and forth and returning, receiving, and returning, had to use a Queen in their Lyocell sheet. The representative mentioned that my bed was 10 years old, I thought the product lasted for at least 20 years. Why did they stop making sheets for my bed? This was a nightmare, almost had to sew to then fit. I don't have time for that. Rep. said no one else had a problem. Well I guess I am the only one with a 7000 model Odd Ball size. THE SHEETS DON'T FIT!!!!!!!! ! MY BED!!!!!!

My husband and I purchased our 2nd Sleep Number bed this past May and we LOVE IT! We had a queen size Sleep Number bed that we purchased in 2003 and we decided to upgrade to a King Sleep number. The queen is now in our guest room. I would definitely recommend the Sleep Number bed. Delivery was great too. Very professional, quick and easy.

After a few years we had to have the mattress replaced because of mold. Since then it has not been very comfortable. It has to be checked for air every night and has lumps where we sleep?

We had a great time at the sleep number store and never felt rushed. We now have three sleep number beds and have told others about the comfort of your beds. We just purchased one for our motor home.

Having had both hips replaced I often found sleep time to be painful. Since purchasing my Sleep Number from store manager Tom here in Greensboro I now can adjust my settings to find comfort - sometimes a firm 70 and later a soft/relaxing 45. I also enjoy the adjustable foot to relieve leg pain and the head to watch TV.

We purchased the M8 bed because my back had gotten so bad from our pillow top mattress. Within 3 days my back had significantly improved. It is a very comfortable bed. I recommend it to anyone wanting a good restful nights sleep.

Several years ago I had a sleep number bed in Buffalo New York, moving furniture to FL was expensive so we sold our home furnished and bought new furniture in Port Orange FL. However, the sleep number store was about 50 miles away and the furniture store sales person was persistent and we bought a Sterns and Foster mattress. It lasted about 3 weeks, I could not sleep soundly, tossed and turned all night long and woke up every morning with aches and pains. We returned the mattress and drove to sleep number last December (if I remember correctly) and bought the I 8. Sleep number, now I sleep like a baby. The sales people in Altamonte Springs FL were awesome.

My scheduled delivery was today. After waiting for my bed to be delivered today between the hours of 10 - 1 pm and no delivery happened, I contacted customer service and was told that they had left a voice message informing that there was a "freight delivery delay" which I did not receive a voice message. Now I am without a bed, because I cleared my bedroom for my delivery today. Now I do not have a bed for 7 days until rescheduled delivery next weekend. This is not a good way to start building customer confidence. If Sleep Number had the freight delivery problem they should have made more of an effort to contact me, or offer a temporary bed since it was their problem. I'm pretty upset.

With my old mattress I was waking several times a night with hip pain. Would have to turn on my back for a time to relieve the pain. Once I found my correct sleep number, the hip pain has gone away.

We've truly enjoyed our Sleep Number bed. I love the adjustable frame. When my knee is bothering me, I can raise my feet and the pain is relieved.

I only want to submit a review. The bed is lumpy and it is hard to get the remotes to work. I called. Not very helpful. Why don't you guys ever post answers to help the people who give sleep number negative reviews. You don't try to fix the complaints.

Rescheduled delivery date.....I guess I will put my bedroom back together now. I was called this morning saying the truck had not arrived at the docks. We already bought this bed. I still have faith but am wary now.

Beds are frankly horrible. Once you purchase you are TRAPPED. NO money back returns, they just keep bleeding you for money. NO TRUE RETURN POLICY. Customer service not helpful and completely INFLEXIBLE. This company is clearly out to basically steal your money for a product that is less than stellar and a ton of money.

I ordered bed 2 weeks ago. I received numerous annoying calls acting like they cared about me. Delivery was set up for 3pm. Driver called me 9:30 am told me everything was on schedule. Then 1PM told me it was looking more like 5-6 PM. Still excited to get my new bed, I had neighbors toss my old bed in garbage because I am handicapped. Then 7PM driver told me he was running late and would be here at 9PM. But at 8:30 driver called and asked if he can come at 10:30. I have no bed so I agreed. Then at 9:30 I get call from woman from customer care and tells me NO ONE WILL BE HERE TONIGHT WITH MY BED, and I need to reschedule for next week! Here I am no bed...no answers...sitting by door for 4 1/2 hours.

My husband and I went to the Sleep Number Store located in Ohio at The Greene. The staff there was very nice and took time to answer our questions. We were able to try out one of the models which was fun. We looked at a book to pick out the options we wanted and we set up delivery. The men that showed up to set up our bed and take away our old bed were nice and cleaned up any mess there was. The service was great and there was no pressure to buy things we could not afford at the time. As for the bed, my husband and I love it.

I have the i10 bed in queen on the adjustable base and I have had nothing but trouble with it since I've had it and it's only been 18 months. Every few months I discover that the memory foam pads are shredded right across the middle where the mattress bends when the head and feet are raised. It's like clockwork. Every few months I have to call for replacements. Sleep Number has been good about sending out new foam pieces but nobody is able to offer a long term solution. The answer is always "sorry about that" but no attempts have been made to permanently fix the problem. A big problem also is that the 100% coverage warranty expires after 2 years and then I will have to pay a percentage to get replacement foam which seems outrageous to me since this is obviously a defect or weakness in the foam the company is using.

Felt totally pressured from script reading salesperson. Salesperson would not answer questions about warranty or return privileges with insistence. Contradictions about models, installation, returns and software glitches experienced at the store. I went home and check consumer feedback and have decided never to buy from this store or company. Facts are they lied to us and danced around any serious question.

We are completely satisfied with our Sleep Number bed we purchased in April. We are sleeping better and wake up more rested than before. I am especially pleased with the remote that you can set for your own individual comfort. We wondered why we waited so long to purchase a new bed!

We love our bed! At the store in Southlake TX they were helpful in helping us make the right decision for us!!! Very happy!!!

Best sleep ever. So comfortable.

Purchasing my bed was very easy. The salesman was very helpful. His knowledge of the products helped me determine what bed to buy. Since day one I sleep so much better than I did before. I have hip pain that would wake me every night. Now I am cocooned in my bed every night. I sleep more deeply. I recommend this bed to anyone who will listen. I plan to buy another for my guest bedroom.

We bought the bed approx 1 year ago. It started to sag the second week we had it. I complained and they sent me a new foam topper that didn't work then they sent me a couple of foam inserts to place under the air cells that doesn't work either. We had a tempurpedic for 18 years and it started to sag after that amount of use. We are very disappointed in the Sleep Number bed.

We bought our first bed over 7 years ago and have never had a bad night sleeping. My daughter her husband bought one after she heard us raving about it (she has a very bad back). His mom and dad then bought one too and love it. We just purchased a second one for our son and he loves it and sleeps better than ever. Love my bed. No other bed could ever change my mind. Thanks, Sleep Number.

We have a 7 Series and the quality of our sleep has increased tenfold! Amazing comfort! And I love the adjustable base! I can't wait to go to bed at night! Thank You, Sleep Number!

My husband and I have owned many beds that were supposed to be "great" for your back. They were good for about a year and then our backs began to hurt us again. We have been sleeping on a Sleep Number bed for over a year and we are still enjoying great night sleeps. We started on our son's Sleep Number, then bought our own. FANTASTIC is all I can say.

Our experience in the store was wonderful, and now that we have a sleep number bed... we can't go back!!

Very disappointed in the return policy! We purchased our Sleep Number in July and we up sold to the adjustable base. Had to wait weeks for it to be delivered. My husband use to sleep all the way through the night. Not anymore. Ever since we've had the bed, we both wake numerous times throughout the night. Also, we both are waking in the morning feeling not rested and sore. So frustrating. We knew within the first 5 sleeps, we were not satisfied and wanted to return it.

I had a car accident and have been going to a chiropractor for 4 years. I needed a new bed and he recommended looking at a sleep number bed. I had my doubts. We went to the store and tried out the beds and got our numbers. I was still a bit doubtful. I am a person that does not rush into decisions so it was a month before I had made my decision to go back and try it out one more time. It felt good in the store but was it going to be good once it was in my home? I am happy to report that I am sleeping through the night now. I use to get up at least a couple of times at night because my back hurt but with the new bed I rarely wake during the night. I am very happy with my bed and I am bummed when I have to go to relatives and stay at their houses because I can't bring my bed with me. Very Happy with my sleep number bed!!!

Once I was diagnosed with sleep apnea and narcolepsy, I knew I had to have a new mattress and a good mattress. I had put off buying a new mattress for a long time. I was afraid I would get the wrong kind - too hard or too soft & then you are stuck with it forever. This bed is just perfect. I can adjust it to what I might need that night. It is just perfect. I can tell that I sleep better & wake up more refreshed. And a little bonus that I can sit up in bed. I just love my bed. I suggest it to all my friends. Get rid of your old bed & get this bed. It is awesome!

My husband and I bought a Sleep Number bed. The first week, it worked fine. After that it wouldn't hold the setting on my side. I was told I would have to send it in. It would have cost a fortune due to the weight. After paying almost $2000.00, they should have taken care of it. Needless to say, had to throw it away.

We will never have another bed other than a sleep by number.

We love our sleep number, no back issues or concerns since we now each have our own "side". Love it so much my mother bought one and we bought two for our furnished rental!

We bought our Sleep Number mattress for our sailboat. It was a terrible investment as the bed will not hold the comfort setting throughout the night. I wake up in pain every morning. My husband’s side loses air while mine gets firm (like a slab of cement). I have been told by customer service that the bed will fluctuate by 15 to 20 because of air temp, barometric pressure, etc. Well, if it is acceptable to change by that degree why bother spending a lot of money on a bed that doesn't work. Bad investment.

We have had our Sleep Number bed for almost 6 months and will never go back. In the store we didn't really like the traditional Sleep Number feel, but with the M7 we get the additional memory foam layer that truly makes the bed comfortable. Haven't woken up sore one time since we switched (and we woke up most mornings sore with our old traditional mattress).

We shopped and shopped and shopped for a new bed. We were wary of the prices at the Sleep Number store. After being somewhat price conscious, we bought a new, memory foam bed from another store and quickly discovered both of us had aches and soreness each morning. We were able to return it in 30 days and did some research on the Sleep Number website. We were excited to see a broad spectrum of prices on the website and called our local Sleep Number saleswoman, who had been helpful in the store. She said she could work with us in the store with our online choice.

We have had a waterbed for many years and it was time for a change. I had purchased a Sleep Number Bed for my father 10 years ago and he was pleased with it so we decided to get one for us. We were able to use our waterbed frame and headboard which was great as we wanted to keep the bookcase headboard. We added a heated mattress pad for warmth and are very pleased with how comfortable it is.

I have tried all types of mattresses over the years including Tempur-Pedic. It was not until I purchased my first Sleep Number bed that I realized what I was missing. At a 45 sleep number, I now get a good night's sleep. This is even more apparent after successful back surgery. The funniest thing is our dog use to sleep on my wife's side of the bed (sleep number 85). I can now tell you that our dog prefers my side.

Before we purchased our Sleep Number, we tried several different mattress types and companies. The results were always huge dips in the mattress and having to climb out of a hole every morning with achy joints and sore muscles. Now that we have a Sleep Number, we are sleeping better... much better. Because of how the Sleep Number is designed, there are no dips... unless, of course, your Sleep Number is 20 or below - but, unlike innerspring mattresses, the dips wouldn't be permanent. What we like best is that we can change the firmness whenever we need or want to. It's always the bed we need it to be. I wish we had invested in a Sleep Number bed sooner and if we ever buy another bed, it will be from Sleep Number.

After researching mattresses, it came down to a Sleep Number and a Tempur-Pedic. Considering the investment we were making, we wanted a quality product, the cost needed to equate to value, great customer service and ease of placing an order with no hassle and attempting to add on other things if we said no. We got all that and more. Sleep Number exceeded our expectations. What it also did was give us the much needed sleep we were not able to get with prior mattresses. We don't wake each other up when turning onto our side. We experience less pain when waking up. And more importantly, we can change our number anytime we want based on our changing needs without affecting each other. I have recommended all my friends and family to make the investment-- it's worth it!

This is our second Sleep Number bed. We had our first one for 14 years. It still was in great shape but we needed some options that are now available. We needed to be able to change the position of the bed to accommodate some health issues. My husband's snoring and his coughing (due to his Parkinson's Disease) had driven me to moving to the couch at different times during the night. We found the position that is perfect for him to alleviate his sleeping issues and I can get a great night's sleep. Plus the nightlight provides the opportunity for one of us to stay up and read while the other person can sleep. Love this bed. What a change to our lives!

BUYER BEWARE!!! WHAT THEY FAIL TO MENTION IS THE $200 + IN FEES TO SHIP THE BED BACK TO THEM IF YOU DON'T LIKE THE BED. TOTAL COST TO TRY OUT THEIR BED = $395!!!!! The customer service lady at Sleep Number said that I could use their $30 UPS labels to ship the items back, but it would take at least 4 labels at a cost of $120 plus the cost of buying boxes, packing the items, and then taking them to UPS to ship back to Sleep Number. They took away the original boxes when they delivered our bed. Horrible situation. THE LOCAL SLEEP NUMBER WILL NOT TAKE YOUR BED BACK. THAT IS WHY THEIR STORE IS SO SMALL!!! Sleep Number was very up front about the $179.99 Home Delivery/Set up/Removal fee for the initial delivery of the new bed and removal of the old bed. This is what it "sounded" like it was going to cost me to try out their bed, NOT $395!!!!

We needed a new mattress and over the course of a year, we bought and returned three, each progressively more expensive. Our daughter finally told us to try Sleep Number. "Pricey," she said, "but worth it." She had been sleeping on one for several years.

We have enjoyed our bed very much. It has helped my back and the raised head has helped my husband's snoring. Also the raised feet has helped.

My husband and I purchased the Sleep Number bed because of his back pain. I was not too sure about it but once we got it and slept in it, I changed my mind. My husband's back pain is gone and I noticed I get a better night's sleep with it. If he does experience back pain, he either raises or lowers the number depending on where it is and it feels better the next day. You cannot do this with a regular mattress. I love it and I will never get another bed!

Paid $1600 for Sleep Number bed that is now $599. Got bed in 2012. Had issues with bed early on. Call and complain. Call many times after that to tell them that I'm not get good night sleep, have neck and back problems when wake I up. They told me to adjust number, to try this, try that, "we send you new pump", "send you padding", put in zipper, put rug tape under mattress. Nothing has work. Call the credit card company. All do is put off early on when you get the bed so you can't return it after the return warranty has expired then stuck paying for bed that is junk and not get good night sleep.

This has to be the worst bed we've ever slept on and the worst company with shady policies we have ever dealt with. Be prepared to be out money should you buy the bed and then more than likely hate it.

This is our second Sleep Number bed. We gave our first one to our son. We tried another air bed and a Tempur-Pedic because of my husband’s back. He has had 10 back surgeries. We went back to the Sleep Number 2 months ago because my husband can adjust his number throughout the night if he needs to and it doesn't disturb me. I love the comfort and the sleep I get with this bed.

We love our queen size Sleep Number and I have had one for about 25 years give or take a year or two. I am 75 yrs. old. However the formation under it has broken on the right side and in the middle and I want to know how to get a replacement? I don't know who to talk to. Please advise me if you can and if I have send this to the right place. THANK YOU IN ADVANCE FOR YOUR HELP.

After months of hearing advertisement on TV and the radio about how great Sleep Number Beds were, my wife and I decided to go into a store and check them out. We were immediately greeted by a very friendly sales person, who gave us a display about how the bed contours to your body and makes your aches and pains go away. She then showed us all of the display models starting with the cheapest and moving up to the most expensive. My wife and I immediately fell in love with the M7 model, and decided it was worth the $4000 price tag due to my back pain and her variety of aches and pains. So we went ahead and ordered it and were told we needed to get a mattress cover and a pillow to go with it, which costs us another $270. It took them 3 weeks to deliver the bed, and my wife and I were very excited for it to arrive after laying in the extremely comfortable display models within the store. We were so excited that we decided to take a nap almost immediately after the delivery guys left. Upon climbing into our new bed, it only took us about 2 minutes to realize that the bed we were given was nothing like the bed we laid on in the store.

We bought our Sleep Number bed about a year ago, I thought it would be the answer to my body aching while I slept (or tried to). It isn't comfortable like I expected it to be. I regret not getting the best option, ours is the one under. I wonder rather it would have made the difference that I was looking for. I'm not sure there is a bed out there that would be comfortable to me, but I know now that it isn't Sleep Number.

Very friendly and quick service and delivery time. Good quality of mattress. Very happy.

Until today we were happy Sleep Number customers. In fact, we were so happy we decided to buy the adjustable piece for our bed. We went into the store, saw the lovely display and forked out the whopping $1,100 for the purchase. While we thought that was high, we decided it would be worth the splurge.

Prior to purchasing a sleep number, I slept very little. Falling asleep every night was the hardest task of my day. Now, I push my number and dash off to sleep within 15 minutes. When I awake after sleeping on my new bed, I feel very refreshed and can tackle my true daily task. I loved my sleep number bed so much, we even purchased one for the road. I can't wait for my next vacation in my RV!

I am very happy with my sheets. They are pretty and very comfortable. My husband thinks I am crazy for insisting I buy Sleep Number sheets. They are the best quality and best fit for my bed. I could not purchase any other sheets and know I would have a good nights sleep on the most comfortable sheets ever.

Base model sleep number - best bed I've ever slept in.

I would recommend this bed to everyone. Great bed, better than a conventional bed with box spring and mattress. If you had a bed that starts to dip because of where you lay and always having to flip it and hate it, this the bed for you!

Since I have been sleeping on my sleep number bed I am not getting up in the morning not being able move. The sleep number bed supports my hips throughout the night, waking with very little or no pain at all.

My wife and I purchased a Sleep Number bed more than a year ago. We looked forward to having the adjustable settings and a better night's rest. It has been a major disappointment. We have tried the settings at various levels for days at a time but have not found the comfort we hoped for. We purchased the bed on sale and so we could not take advantage of the "return within a hundred days if not satisfied guarantee" offered by Sleep Number on non-sale bedding. We have been so much disappointed with our bed that we finally decided today to purchase a mattress topper for it in hopes of getting the comfort we have been missing. I feel certain we would have been much more satisfied with a traditional mattress which would have cost less.

This bed was the best purchase I made last year. I consistently sleep well and the bed is so consistent. The set up was easy. The purchase was easy. Although it's costly, I have spent much more on mattresses that are not as comfortable. This mattress/bed has been very consistent in quality - no problems.

This is my second Sleep Number Bed. I purchased my first one in 2000, loved it. Not worn or anything wrong with it, is in Excellent condition. My husband and I both have sleep apnea for several years now. I had read a medical journal that stated elevation of the upper body will keep you from stop breathing (which was my problem). In the past My husband and I have had to use CPAP Machines. My last sleep study ordered by my Sleep Apnea MD, I talk to her about it and she confirmed it does work sometimes. She tried it and it WORKED, I AM SO HAPPY. She wrote me a prescription for a bed. My husbands MD also subscribed the same. Thank The Lord and Sleep Number for the best sleep I have had for years. LOVE LOVE LOVE IT.

From visiting the Sleep Number store to getting our bed set up, it was a great experience. The sales associates at our local store were very knowledgeable and patient with us as we were deciding on which bed fit our needs. I have never slept so soundly before. THANK YOU Sleep Number!

We're very happy with our mattress. Lots of nights of good sleep!

We love our p5 Sleep Number bed. It is amazing the difference it makes. I used to toss and turn and wake up multiple times at night and now I sleep through the night and don't move. Would highly recommend a Sleep Number bed!!

I have been very happy with the bed. I got a California King. It is pretty much everything I hoped it would be. It is super comfortable. I like being able to adjust it anytime and not be limited to just "My Setting." Most of all, not having to live with a manufactured firmness is great. The primary attraction for me is the absence of metal springs. It doesn't matter how good a conventional mattress is or what you pay. Eventually the metal springs will fatigue and retain a memory. That's when the initial comfort begins to wane. That is simply not a characteristic of Sleep Number beds.

I bought a split king mattress and mechanical base. The mattress is very uncomfortable and rises in the middle and drops at the edges. I tried to return this set but was informed I would need to pay $200 for the mattresses to be picked up and $500 as a courtesy to have the base returned. When I tried to ask for a manager I was told his manager doesn't talk to customers and he was the highest person I could talk to. I bought this bed at the end of May 2014 and it has been nothing but problems ever since.. I wish I had never fell for their sales pitch as it is a scam....

This store is amazing, the products are EPIC, the staff is great. Who knew you could sleep this good without being dead! I am a believer in this product, I will not purchase anything but sleep number items. From the pillows to sheets! Nothing comes close, all other stores need to close and disappear.

Last Christmas, as a gift to ourselves, my husband & I decided to purchase a new mattress. We had tried just about every type of mattress available. Pillow Top, Memory foam, waterbeds. We decided to check out the Sleep Number bed mostly out of curiosity. While we were in the store we couldn't help but overhear that another couple there were already owners of The Sleep Number. It was great to get some honest feedback from someone with first hand knowledge. My husband & I bought our bed that very night. WE LOVE OUR SLEEP NUMBER BED!! This is the only mattress we will ever need.

I bought two beds, one for me and one for my son. My son has arthritis in all his joints and finds it hard to sleep. We visited a store only to browse and my son loved that he could lay down with no pain. I have had Sleep Number beds before and loved them. We both love our beds and the great night sleep we get. We also like our customer pillows. We each chose different beds for our own needs. Glad we stopped and talked to our lovely salesgirl. She did not hard sell us and I liked that. The 36-month same as cash was the kicker!

Was due for a new mattress and decided to stop by the sleep number store. After an explanation about the sleep number I gave the bed a try. My chronic lower back and neck pain was immediately relieved at least 80% by the sleep number given to me. I was then fitted to the proper pillow I should use, which relieved my neck pain even more. I was sold and didn't even bother looking anywhere else. I no longer toss and turn all night, but wake up refreshed with no problem getting out of bed no matter how early. Most of all I am pain free and wish I had shopped these years ago. Knowledgeable no pressure salesmen were great and helped me pick the perfect mattress for me. Also purchased the bedding and can't say enough about it. Six months now and I wouldn't trade it for any other bed out there. For me this bed has been a lifesaver.

I purchased a bed in March. I discussed in detail with the salesperson my intentions and reservations. Based on a positive referral from a friend and assurance from the salesperson of the 100 day trial, I purchased the p5 Queen with adjustable base and mattress pad. After trying for 30 days the pillow top just was not comfortable and I decided to return the bed. When looking up the return information I saw the policy to not allow returns on adjustable bases. This clearly upset me as I had discussed with the salesperson my indecision of whether to purchase the base at the same time as the bed or to wait and see if I was comfortable. He told me that I would save the set up fee if I got them at the same time, so to save the $180 I elected to get them both. Now I have a $1700 adjustable base that I cannot return because it is a specialty item, even though the salesperson assured me I had a free trial period. At best it was negligent to not inform me of the confusing policy, at worst it was dishonest and deceptive. I will definitely warn family and friends to stay away from these products.

We bought a C3 about 3 weeks ago. The bed arrived on Sat. Aug 2, 2014. The first night was the worst sleep my wife and I ever had. She went to another bed then to her recliner. I woke stiff and sore. Tried different numbers the next night - no better. Tried the "Find Your Number" in the remote function, no better same numbers 45 her 50 me. I called Customer Service on Wed Aug 6 and told them we can't sleep on bed and would like to return it, after all Sleep Number has a 100 Night return policy. The nice lady said that was common with the C2 and C3 and they would upgrade us to a P5 Free of charge. A bed that cost about $500-$600 more than we paid. I said no thanks I don't want it. She said it's a free upgrade sir. I said no thank you - I don't want it.

I had a great experience. The salesperson was very helpful and informative about the product.

As a hairdresser for 25 years standing on my feet everyday I lives with aches and pains, lived on meds for what doctors thought was fibromyalgia or arthritis. Purchased sleep number for a client of mine was a salesperson said for me to visit her. My husband and I greatly needed a new mattress and also purchased pillows, covers etc. Joked that we hope we liked it as much in the showroom as we would in our own home. Guess what?? We love it more after a few weeks. I thought "wow I feel really good when I wake up!" I stop taking medication and the aches, pains, tingling all were gone! Last year I had surgery and the adjustable feature was a life saver. Best feature is that I needed my bed to be harder which a regular mattress could never provide. I would purchase another one in a heartbeat! Cannot count how many of friends and family come over and lay on my bed!

We purchased a Sleep Number (M7 - queen dual chamber) a couple of years ago. This was after having had a waterbed for over 20 years. Setup guys were great and very professional. Fast forward two years... I started having problems with my back and hips. We thought it was the adjustments. After numerous adjustment attempts, still having issues. Then my husband started having issues with the mattress sliding off the bed so he checked it and found the cover torn underneath where the bed mounts to the frame. He said they put them in wrong and has fixed that.

I bought my sleep by number after sleeping on a waterbed for 20 years. I love it!! It's so comfortable and I can honestly say I get the best sleep I've had in a long time!

I paid a small fortune, as a single mom. I figured to help me sleep without pain would make me a better parent and worker. Within a year the mattress was sliding off the base. Shortly after that the middle started to collapse. Then the zipper on the cover busted. None of this is covered. I used the extra foam I had but it didn't help. I called the company and I could buy a new cover for hundreds of dollars. Nothing they could do about the bed sinking in the middle.

This was our first experience in a Sleep Number store and the sales associate, Christine, was great!! She answered all of our questions and we actually ordered our Sleep Number bed that day. Ever since we've had our sleep number bed... I sleep better, I feel better in the mornings, and I do not have any more back or abdominal pain!

We received our M7 sleep bed Aug 2 and there were problems with the set up but we did not know until shortly later. We called and were told they would come out but "they were really busy" and scheduled us far out. I told them we just got the bed and thought the original guys set it up wrong (they did not even install the required brackets). The bed is not flat or even and we keep telling them that.

I love my bed. Actually I had gotten used to the wonderful sleep it provides, that is until this last week when I went on a family trip to the Grand Canyon and back. Three nights on what I thought of as the worst beds I had ever slept on...till I read the online reviews of the hotels and realized most people thought the beds were great! My Sleep Number has spoiled me.

We have the queen c4 and it is just right. The air chambers contour well to give a good night's rest, on the side or back. I must add that the cats like it also. When they curl up, the air chambers allow them to settle into their own contoured cat bed. The bed is fine for all of us.

Greetings Sleep Number Team: My Dr. ordered a Sleep Study and it was done at a hospital that had Sleep Number beds. I experienced the best night's sleep of my life! It was so wonderful and comfortable. Literally, a dream come true considering my back issues. I so wish that I could purchase one; however, my husband passed two years ago and I can't afford one right now. Beautiful, calming, and woke up with no pain! Unbelievable!! Thank you for the one night's sleep on your Sleep Number bed!!

Purchased a $10,000 Sleep Number Split-King in 2012 (2 yrs ago). The mattresses (at the foot) slowly started sliding off the edge of the bed. Over a few months, it became worse and worse. Also, with a Split-King, the gap between the two mattresses become wider and wider making a nice, snuggling couple, out of luck. On the sliding issue, we called Sleep Number and they sent out parts called "shark bites" and tried to explain to me how to put them on! I told them to send a tech and they did. The tech guys commented that they are going to replace them but that is not going to fix the problem. They called sleep number and explained this is a problem with the base, there isn't a way to attach the mattress.

This is our second purchase. Can't live without or sleep without one. The queen size went into the spare room.

The purchase experience was amazing and we felt very informed during the process of selecting our new bed. Since our purchase we've been extremely happy. We have the memory foam and dual temp and use our temperature controls religiously! We love our Sleep Number Bed!

Bought bed on 2 Aug. Paperwork states "within 2 weeks of purchase, your Sleep Number bed will be delivered". Received call 7 August to tell me it will "hopefully" be able to be delivered by the end of August. The reasoning is with all the promotion and sales, they are unable to accommodate 2 week delivery at this time. WHAT??? I have got rid of my other bed, thought I could sleep on guest bed for a week. This is totally unacceptable. Sleep Number was quick to charge my credit card, not so quick on delivery. I did ask for some form of compensation and the representative was able to get me pillow covers. I must say the representative on the phone was more than apologetic. She is the only reason I have not cancelled the order. My suggestion, when you go to purchase a bed, have the sales rep call the factory to get an accurate time of delivery.

I purchased a c4 on July 16, 2014 from the Langhorne, PA store. I was told by the sales clerk that you have to have home delivery service at a cost of $179 and they will take the old bed too. I did not need this service since I recently moved into the place and discarded the old mattress before the move. On the 25th of July, I received an e-mail from Sleep Number stating that the bed was finished and was being shipped to the delivery service in my area and that they would call to schedule a delivery. On July 28th I get a call for the delivery service and we scheduled a delivery for the 4th of August, the first time they had available. On the 4th of August, I received a phone call from the delivery that they cannot deliver my bed because of amount of deliveries they have for the day and they reschedule me for August 11th. Now I do not have a bed and have to sleep on the floor because it is a inconvenience for them to deliver my bed.