Sleep Number Reviews
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About Sleep Number
Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.
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Reviewed June 26, 2015
This will be our second and last bed from Sleep Number. I have referred several people, I won't anymore. I paid 89.99 for shipping the site said 14 days. I call to see if I could move it up, new house, no bed. They tell me now 3 to 4 weeks best case. If I buy the new more expensive bed they will ship it faster. I have purchase one bed, several sheet sets, pillows and referred several people. All have had great experiences. This time both customer service people made me feel like I bought a discounted product so I get discounted service. Very disappointed. I'm ready to cancel and never do business with them. I love the bed but what's that without good service. Several other brands to look at.
We're sorry for the trouble you've had with the delivery of your new bed, Tom. While our beds are typically delivered inside of two weeks, with the exception of our outlet models, it can occasionally take a bit longer. I'd like to have the chance to look into this for you to see what I can do to help. Simply reply here with the name and address we are delivering your bed to and we can get started right away.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 26, 2015
Go to Walmart and buy an air mattress for $8940 cheaper than I did at Sleep Number! I wish I would have put my money in a paper shredder or used it as tissue or gave it to whoever is reading this! I got ripped off. I sleep on my couch and now I eat crow!
We're sorry you're not enjoying your bed, Jennifer, and we'd like to have the chance to help. All we need to get started is for you to give us a call at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday and we can start looking into options to get you sleeping well and enjoying your bed right away. We look forward to talking with you soon.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 25, 2015
Sleepiq doesn't work. Had the bed professionally installed by company. They made us sign off that all was good with the bed but it never worked from day one. The website is useless to try to resolve the issue. Paid too much money for something that doesn't work.
Hi Mark, thanks for taking the time to share your review with us. I'm so sorry you're having some trouble with your SleepIQ® system working properly, and I understand how this situation must be frustrating for you. I'd like to have the chance to take another look at your account to see how we can best address this for you. To begin, please send us a message with your full name and shipping address so we can find your file and we'll begin exploring solutions to best help. We hope to hear back from you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed June 24, 2015
Selection & purchase process at the Sleep Number store went smoothly. Tried the mattress & adjustable bed frame for about 2.5 months. Unfortunately, cannot get comfortable. I have tried numerous bed positions & sleep number range from 35 to 70. I cannot find a comfortable position. In fact, I often woke with aching back. We finally decided this product is not for us. I proceeded to call customer service to request a return of purchase. I was completely taken aback when I was told that the bed frame is not part of the 100 days money back guarantee, that I was stuck with a $2200 bed frame.
I was told that since we signed the contract, we had no recourse. I assured the representative that at no time during the product demonstration & sale did our salesperson disclose the restriction of the 100 days money back guarantee. Why would anyone in their right mind try out a mattress for 100 days but purchase a non-returnable bed frame? This is dishonest, deceptive, & illegal business practice. So far we've express our total dissatisfaction with Sleep Number. So far we've been given the run around from our original sales person & the store manager. If this does not get resolved in a short period of time, we will be forced to sue them in small claims court.
Thanks for taking the time to share your experience with us. I'm sorry you haven't had the experience you were hoping for with us. We think it's important to us that all of our owners are aware that our adjustable bases are all final sale items, and we take the responsibility to make those terms and conditions available seriously, which is why we ask our owners to sign the terms and conditions of the sale, acknowledging that they've read through all of the terms, including that the adjustable base is non returnable. Out of fairness to all of our owners, we're not able to take any returns on our adjustable bases if the customer has signed those terms and conditions. While we wish your bed had been a better fit for you, we appreciate you giving our beds a try. If you have any other questions or concerns, please simply reply here and I'll be happy to assist you.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 23, 2015
My husband and I have had a pillow top mattress for the past 6 years that made us miserable. We both woke up with stiff backs daily, and being a nurse, it's not the best way to start your day. We finally decided it was time to "splurge" and possibly purchase a Sleep Number, since we'd heard these were top of the line. We spent quite a bit of time in the store with a great sales rep. We tried out almost all of the mattresses, each seemed to get better and better. She spent a great deal of time explaining the technology, and how to find our numbers. We both usually really like to think about purchases, but felt so great about this, we committed that same day, regardless of the $4800 price tag.
We received the bed about a week and a half later which was 5 days ago. I was slightly concerned with the way the pieces of the bed looked when the technician was putting the bed together, a plastic bed frame they basically beat together with their fists and quite a bit of foam. But I told myself the end product would be great. It took almost an hour to get my phone and the app to connect with the bed. The technician's work phone and personal phone wouldn't connect either, which was also concerning. The first night was great. My husband had really been complaining of back pain the past couple of weeks, and woke up saying he felt considerably better, and his stats showed he had a very restful night of sleep. I was comfortable as well, much more than I had been in a long time. We were also very pleased to see the stats via the app.
Well, the next evening, the bed didn't detect us in it, and the app produced no results for either of us. We thought maybe the app was having issues and we'd wait and see what the next couple of nights brought. Third night. We ran a race that day and were very tired, and were looking forward to a good night's sleep. We weren't even in the bed 5 minutes, and the bed deflated very fast we sunk down onto the base. The sides are still high due to the foam, and there is a massive dip where the mattress USED to be. The remote went up to 100 on both sides, and every time we dialed it down to our numbers, it went right back to 100 after the box made a clicking sound. We changed the batteries. We tried to use the remote via the app on our phones, and moved the plug from the surge protector to the wall, and then back. No luck.
Being 10 pm on a Saturday night, the customer service phone line was not available, so we chatted. I don't know why the chat and the phone line differ, but they do. They told us to do everything we had, then asked us to check the hoses for kinks, which we had to unzip the bed and dig around to find, but were not kinked. He then wanted us to further take the bed apart! NO!! We didn't pay this much money to take the bed apart ourselves!!! He couldn't offer us any further help so we said we'd talk about it and visit the store the next day, since again, customer service wouldn't be available which makes no sense to me since the store is open and the chat line is open. We had to sleep on an air mattress, since we had house guests and of course would not have them sleep on an air mattress.
We went to the store, and attempted to speak to the same sales rep. She could not get us out of the store faster. She threw her hands in the air and proclaimed that they have nothing to do with anything customer service. She couldn't tell us the return policy, any kind of possible help they could give us, nothing. Which I do not believe. Our purchase paid her commission I'm sure, yet she wanted nothing to do with us. Very disheartening. Finally, upon speaking with customer service yesterday, they basically offered to send someone out to look at the bed, but we want nothing to do with this anymore. We have nowhere to sleep but an air mattress on the floor and we have jobs to do! We told the rep we wanted to return the bed, and he had the gall to say they want us to keep the bed 30 days. SERIOUSLY? WE CAN'T SLEEP ON IT!!!
He then rudely said "Fine, but you'll be paying the $179 return fee." I asked why considering the bed is defective, and that isn't our fault if we wanted a "fixed" bed, we would have bought a refurbished one. His snappy response was "I never said it was your fault, but that's the way this goes." I am so furious. These beds are so outrageously expensive, and they could care less, not to mention there is no one to talk with face to face. They literally dump this thing in your lap and say deal with it. I would never do this again, and am so saddened this happened. We were so excited.
Thanks for sharing with us, Lindsey. I'm so sorry you didn't have the experience you were hoping for with your bed. While defects are rare, we do expect the ones that do occur to do so inside the first two years of ownership. We intentionally manufacture our beds to be very easy to service, which allows us to help walk our owners through some quick and easy troubleshooting steps and get them back to sleeping comfortably again just as soon as possible. If you'd like to look into some additional solutions to help get both you and your husband back to sleeping comfortably again as quickly as possible, we want you to know we're to help. Simply reply here with the name and address we delivered your bed to so we can locate your account and I'm confident we can get you back to sleeping well right away.
If you prefer to return your bed based on your experience, I do understand, and I want you to know that your feedback is important to us. I've made certain to forward your comments on to our Customer Service Leadership so they can follow up on this and see where we can improve our processes in the future.
I hope I have the chance to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 23, 2015
We purchased our Sleep Number king Flex Top bed 10/25/2014. Also purchased 2 sheet sets to go with it. The bed is okay, not really worth the price though. The Comfort Dry sheets are terrible! I have used ours 5 times & followed the strict washing & drying instructions & the fitted sheet still pilled! For almost $300.00, I expected a good quality product. When I called customer service, the best they could do since it was past 30 days was to offer a discount on another set. All I asked for was a replacement of fitted sheet. I will never recommend Sleep Number to anyone. Very disappointed.
Hi Sheri, thanks for taking the time to share this with us. I'm sorry our agents weren't able to find a solution to the concerns you had with your sheets. While many our items come with a warranty, we allow our manufacturing partners to set the policy for the items they create for us, and they aren't currently offering any warranty on these sheets.
Our product team let us know that pilling is a surface blemish of textiles caused by wear that happens when washing and wearing of fabrics causes loose fibers to begin to push out from the surface of the cloth. This can often be avoided by simply washing your sheets separately from other items.
I also want you to know that ensuring you're sleeping comfortably is our top priority, and we'd be happy to look into some solutions to help get you enjoying your bed. Just give us a call at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday when you have some time to tell us more about what you're experiencing and we can get started right away.
We hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 21, 2015
I purchase my first Sleep Number set about 3 years ago. When I went to my local Sleep Number store, the salesperson only showed me one bed, which just laying there for a few minutes was very comfortable. When I actually received the bed and started sleeping on it I was very uncomfortable. I called and had them exchange it for an I8, I believe it was. At first it seemed okay, but the more that I slept on it was very uncomfortable. When I contacted their customer support I was told that my in home trial had expired and that I had already changed my bed once, so I did not have that option. I was very unhappy since I had spent over $5,000.00 for my bed and adjustable stand. I still have a hard time sleeping on it I have even purchased a mattress pad that helps some.
My main complaint is that I cannot get the bed adjusted to where it is comfortable. I would love to get rid of this and get a new bed. I would say that they do not live up to their advertisements on television. I understand that these are manufactured at the time that they are ordered, but when you have dissatisfied customers it is not good for the company. I work in customer service in financial services for over 30 years and I know that not every will be pleased all the time. But Sleep Number needs to change their customer service, if they would try to resolve their customer complaints they would receive more recommendations from their Sleep Number customers and I am sure that would help increase their sales. As it stands now I definitely would not recommend this product to anyone.
Hi Sharon, thanks for taking the time to share this with us. We're sorry your bed hasn't been a great fit for you to this point. While we aren't able to offer a return on your bed outside our 100 night in home trial out of fairness to all of our owners, we want you to know we have solutions to help get you sleeping better if you're interested in having us tailor your bed to be a better fit for your needs. If you’d like to see what we have to offer, please just give us a call at 1-888-411-2270 from 8 AM to 8 PM CT during the week or from 8:30 AM to 5 PM CT on Saturday and ask for one of our Sleep Specialists so we can start working with you right away.
We hope to talk with you soon.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 20, 2015
Bought the i8 with the FlexFit 3 adjustable base thinking that I would love this bed. While completely aware of the 100 day trial, I was comfortable paying the price for the bed hoping to get a good night's sleep. I have had the bed for about 45 days and have not slept comfortable one day since I had it. I worked with the store and the customer service trying to find "the number" that works for me. When I called to tell them that I wanted return the bed, they offered to send me some additional foam to help with my back problems. When that didn't work and I decided that sleep number was not the bed for me, I found out about the scam trial and that I couldn't return the base. While they say it is on the receipt, it would be really nice for the customer service representatives to inform customers of that policy when selling the beds. If I had know (which I am sure others feel the same) that I would be stuck with the $3900 base, I would have never tried the bed!!
I am sure Sleep number is aware that many people would feel the same and they wouldn't have any sells. I am tempted to spend time outside the store where I purchased the mattress to let customers who may be interested in sleep number know what their customer service representatives clearly are not telling people. You can rest assured that I will tell everyone I know and communicate this message across social media and other outlets about this scam to customers!! I am stuck with a useless base and two pair of slip mattress sheets and a mattress pad costing me thousands! I really thought this was a reputable company and never thought they would operate in such a fashion. I am disappointed in this practice. My parents wanted to purchase this bed and persuaded them to find another company!
Thanks for sharing your experience with us, Rhonda. I'm sorry you decided your bed wasn't a fit for you, and I can't apologize enough that you haven't had the experience you were hoping for with us. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please let me know and I can get in touch with your local store to check on this for you.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Updated review: June 21, 2015
I had wrote a complaint before about not getting back all of my delivery charge I was supposed to, but I did receive the rest of it. I am happy they did what they said they would.
Original Review: June 20, 2015
I have had a Sleep Number bed for 15 years I bought a new one on May 24th. The people that delivered it on June 13th had given my adjustable base to the customer before me, which told me they never checked their paperwork to make sure they were delivering the correct product to the right person. They called someone in delivery about it and she told me they would expedite a new one. I called customer service and told them what happened and they told me they would refund all of my delivery charge, they only gave me back part of it. The delivery people were suppose to call me back and didn't, I called them and found out nothing was expedited, and again I was told she would talk to her manager and call me back, that didn't happen. Now my bed is supposed to be delivered on the 27th. I am very angry about being lied to. And only hope I don't have any problems with the bed.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Have a great day!
Sincerely,
Alan SOnline Customer Care
Reviewed June 19, 2015
On April 27, 2015 I walked into the Sleep Number bed store in Cerritos, CA and was helped by a very nice and accommodating sales representative. Because we planned on moving out of state, we asked that the bed be delivered to our new home. We also purchased some accessories that went with the bed at the same time. On April 30th, I received a call indicating that the accessories were on their way via UPS. I told the caller that no one was living in the new home and if it was possible to send the package to my home in California. They referred me to UPS who assured me the package would be sent to California. After 2 days, I checked the UPS tracking and found that the package was sent to the Oregon home! I called some friends who were able to retrieve the package.
On May 1st, I called to inquire about the bed delivery. I was advised that the order was put on hold and I should call mid-May to schedule a delivery date to the new address in Oregon. Somewhere between the 1st and the 19th, someone from Sleep Number called to confirm the bed delivery on June 2nd to the Oregon address (I failed to note who and when -- didn't think I was going to need to!).
When I found out we would be at our new home on June 1st, I called on May 19th to see if my bed could be delivered on the 1st instead of the 2nd and was told that the order was placed on hold and I would have to wait another day to take it off hold. The rep told me I had plenty of time for the 6/1 delivery date. The next day, I received a call from ** who wanted to confirm the delivery to June 9th. I was dumbfounded! He explained that the original order had been cancelled and a new order was released on the 20th. I never asked to have the order cancelled and the rep could not figure out why.
I then spoke to **, who I think was a supervisor. I told her that we are elderly and that I have a few disabilities and that we would be sleeping on a blow-up bed, after the shipping company picked up our furniture, which would be for at least 5 nights. She did not seem to even be concerned about this. She said there were 8 deliveries already scheduled for the 2nd in our area and that my bed would not be delivered until the 9th. She would put me on a "holding" list in case anyone cancelled their delivery (our bed was already on its way to Oregon). I remarked, "What are the chances of anyone cancelling the delivery on a bed that they spent over 5000.00 on -- NONE!."
Thankfully, the moving company had our furniture delivered on the 1st so we were able to sleep on our old bed. The bed is great. The delivery guys were okay and did a good job in setting up the bed and showing us how the remotes worked. I went into the Sleep Number website to write this testimonial on June 14th and on the 15th, received an email noting that my review had been rejected! Why have a testimonial page when honest reviews are not accepted? I am very upset about the customer service I received with this company. Would I recommend the bed to others? Yes, of course. Would I speak highly of the customer service received by their shipping department? NO.
Thanks for taking the time to share this with us, Rosali. While I'm glad you're enjoying your new bed, I'm sorry you didn't have the experience you were hoping for with our service team and the delivery of your bed. We try to provide a great experience for all of our owners from start to finish, and it's clear we fell short of that goal in this case. I'd like to have the chance to look into this in detail so I can forward this on to decision makers in our delivery and service departments so they can circle back on this. Simply reply here with the name and address we delivered your bed to so I can locate your account and I can get started right away.
I hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 18, 2015
We bought this bed about 6 months ago and it is the worst bed ever!!! WE are so disappointed. We both have tried different sleep numbers but each morning our backs just ache. We wish we could get our money back or another bed.
Hi Sandra, thanks for taking the time to share your review with us. I'm so sorry you're not enjoying your mattress, and I understand how not sleeping well can be frustrating. I want you to know I'll be happy to help with your situation and look into solutions to get you sleeping better. To begin, simply message me with your full name and shipping address, so I can locate your file, and I'll begin exploring the options we have available for you right away. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed June 15, 2015
I ordered a Sleep Number bed in May (at least 4 weeks before delivery) to be delivered to my new home on June 12th. I paid $5,500 for the bed and linens. Sleep Number called a week before to confirm delivery date and told me they would call 2 days prior with delivery time. In the meantime I ordered other furniture and made appointments with other people to complete work on June 11th and 12th. I was able to make delivery appoints and secure times with the furniture company and other people a week in advance to coordinate times.
I received a call from Sleep Number on June 10th and was told my delivery time was between 5pm and 9pm on June 12th. I called and told them that would not work as I had made other appointments/arrangements during this time frame. I called and spoke with 4 different people who said they could not help me except give me a new delivery date. They told me this is the way they have always done business for the past 20 years (THEY NEED TO COME INTO THE 21ST CENTURY). This is 2015 and customer service is KING but not at Sleep Number. The customer service rep even refused to give me the President's contact information. You pay a PREMIUM price but get the worst 1985 customer service. I had no problems with the furniture company and other people. I was left without a bed to sleep on and had to pay for a hotel room on June 12th.
On top of that I cancelled my order with Sleep Number but they only refunded half my money and will refund the other half when the bed is returned to their location in Utah (which is crazy since I NEVER took possession of the bed). I purchased a bed at a furniture store (saving $4,000 and it is just as comfortable) on June 11th which I love and it was delivered in two days at a time that worked for me. A friend highly recommended Sleep Number and was appalled at what happened and that NO ONE could help me. I WILL NEVER RECOMMEND SLEEP NUMBER TO ANYONE AS I CANNOT ASK A FRIEND TO PAY PREMIUM PRICING AND NOT GET PREMIUM CUSTOMER SERVICE. I DON'T MIND PAYING A PREMIUM PRICE BUT I EXPECT PREMIUM CUSTOMER SERVICE.
Hi Dan, we can't apologize enough for the troubles you had with the delivery of your mattress. We want you to know that your feedback and comments are really appreciated, as it helps us look into the training opportunities we have, and we've passed them on to our Leadership and Home Delivery Teams for their review. I'll be happy to see how I can help with your refund, and to get started, I just need you to reply here with the name and shipping address that's on your order so Ican look into this for you right away. I hope to hear from you soon.
Sincerely,
Jamie SOnline Customer Care
Reviewed June 15, 2015
We received our bed in May and have loved it. The only problem is that the sleep iq seems to be off. As you can see from the pic the SleepIQ is showing Sunday. It would seem to me that it should be showing Saturday. Just my thought and I am not sure what to do to reset the system. Other than that I really like my king C2.
If you have any questions or concerns I can assist with at any time in the future, please don't hesitate to let me know.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
We look forward to working with you soon!
Sincerely,
Jamie SOnline Customer Care
Reviewed June 12, 2015
I have contacted Sleep Number repeatedly regarding our Split King Adjustable base bed. I have sent pictures of the mattresses to their customer support. We were assured upon purchasing that 100% satisfaction guaranteed. Wrong. Funny that the consumer has to do all the repairs! I have replaced the foam sidewalls, reattached the mattress to the base (as it was not done on installation), and I still am on the verge of falling out of the bed EVERY SINGLE NITE. Our sheets do not stay on. Sleep Number should be ashamed of this quality. 1st pix is my mattress and condition of side wall. 2nd pix is overall top of my mattress. 3rd pix is what our beds look like EVERY morning.
Hi Lesley, thanks for taking the time to share your review with us. I’m so sorry for the trouble you’ve had with your mattress, and I apologize that this issue hasn’t been resolved for you yet. I understand how this situation must be frustrating for you, and I want you to know I’ll be more than happy to take another look at your account to see what solutions we can offer to best address this for you. To begin, I just need you to message us with your name and shipping address so that I can locate your file and I’ll begin looking into the options we have available for you right away. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed June 11, 2015
Upgraded to a new CM53I8 in 2012 after using a very good model purchased in 2003. This has had an air leak in right chamber since new. Approx. 3 to 7 days per refill. We called in 2013 and were told it was a calibration issue and to deflate and reinflate to reset. Have done this probably 50 or so times over the years. Have pinched off hose to ensure not leaking back through inflator and checked coupling. Finally called service again and they tell me it is now too old to replace air chamber, only 72 % covered because initial contact did not fully explain the problem with the chamber losing pressure, and called it a calibration issue.
Really a poor way to deal with a problem. I know the service reps have guidelines to follow, but to be told we should have called more and known the inner workings of how to troubleshoot the device is distressing. I know a lot goes into marketing but keeping a repeat customer who has bought 5 of your beds should carry some weight. To be scolded by customer service is a poor way to run that portion of the business. If it is desired to lose customers by holding the line on the stupid customer then they are doing great and need to be rewarded. You do have a fantastic product and we have passed that word out over the years. Thank you.
Hi Randy, thanks for taking time to share your experience. We're sorry you're having some troubles with your bed right now. While defects in our bed are rare, the ones that do occur are most often found and reported in the first two years of use, which is why we fully cover any replacements due to defects during that period. It sounds like you’ve owned your bed a bit longer than that and you’re now in the prorated portion of your warranty, where we're still covering the majority of the cost for your replacement. We'd like to have the chance to see how we can help, so to get started, simply reply here with your name and the shipping address on your order so we can locate your account and begin exploring the solutions we have available for you right away.
We look forward to your reply.
Sincerely,
Jamie SOnline Customer Care
Reviewed June 11, 2015
The top of the bed is not adhering to the flex frame purchased. The reason is the bottom of the bed is thin material and is attached to the frame via a hole with paper circle tape and a washer and bolt... When you raise and lower the bed it rips until the top bed is off the frame and moves off the frame. Told by the customer service rep that the bed is not warranted for 20 years like they advertised, but is 2 yrs at 100% then prorated each year. I spent over $5000 for the bed, and now for $580 I can purchase a replacement that is better made due to this problem and should not have the same problem but again not warranted not to. I do not understand why I must purchase a new bed without the bladders since the workmanship/quality of the bottom of the bed is the problem. I purchased my bed in 11/28/2011 and now not even 4 years later I have to pay for the replacement of a "better product".
Hi Wendy, thanks for taking the time to share your review. I'm so sorry you're having some trouble with the bottom portion of your cover, and I sincerely apologize we haven't resolved this for you yet. I want you to know I'll be more than happy to look into solutions to address this for you, and to begin, I just need you to message me your full name and shipping address so I can locate your account and I'll begin looking into the options we have available. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed June 10, 2015
We purchased a Sleep Number bed in 2006. Within a few months, the LCD readout faded so we could no longer tell which setting we were at. The pump still worked so we just ignored the faulty display. After about a year, the pump also stopped working. We needed a bed for a spare bedroom so bought another Sleep Number from a private party and just used the pump from that bed. Now, another couple years later, the LCD again is not displaying the numbers and the pump no longer works.
I chatted with "**" from customer service online. He was, of course, apologetic for my experience but immediately offered me another, new control system for 399$ plus shipping and handling. He also offered the new "remote" system which he assured me was whisper quiet. I told him I had not contacted him because of a noise problem, nor did I appreciate the sales pitch without addressing my reason for contacting him in the first place. I have read probably a hundred plus similar reviews regarding the Sleep Number control systems. I am surprised this company is still in business. We will be shopping for a different mattress and giving our money to another mattress company.
Hi Tara, thanks for making us aware of your situation. I'm so sorry for the trouble you've had with your remote, and I'd like to have the chance to take a second look at this for you to see what we can do to help. Simply reply with the name and address we delivered your bed to and I can get started on this right away. I hope to talk with you soon.
Sincerely,
Jamie SOnline Customer Care
Reviewed June 9, 2015
Miserable after 24 hours and they refuse to pick up sooner than 2-3 weeks. The 100 night guarantee is
Hi Laurie, we're sorry you're not enjoying your bed. While we find that most of our owners love their beds, we understand they won't be quite right for everyone. We'd like to have the chance to take a second look into this for you to see what we can do to resolve this for you. To get started, simply reply with the name and address we delivered your bed to and we can get to work right away.
We hope to talk with you soon.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 9, 2015
My mattress is coming apart along the side seam and the bottom lining letting out fumes of the foam and whatever is inside the mattress. Before I noticed it my husband was getting a runny nose every night. 2 weeks ago we switched sides of the bed. He is doing better. I wake up with a headache, bloodshot eyes and shortness of breath. I had to have my first allergy shot ever Saturday. Last two mornings I am blowing blood out of my nose. I noticed a strong odor last night and searching for the source I found that opening and that is where the smell is coming from. It is right at the side near my head. I wrapped the foam with a plastic bag and zipped it up but can still smell it lightly. My mattress was purchased in 2004. The charge for replacing the bottom part of the mattress cover is $602.00. I am angry and feel I overpaid for a disposable mattress.
This is the second time I have had a problem with it. First was the mold on the air chambers. They were replaced free of charge but I would bet the mold from the first problem is in the foam that remained. The mattress has never been moved from that room. It has had a protective cover on it - NO REASON for it to come apart like it did! The bottom of the mattress isn't much thicker than a wet wipe to begin with. I would be better off to get a Walmart mattress and replace it each year. ANGRY CUSTOMER. Will never purchase another and will give my opinion to everyone I can.
Hi Sandra, thanks for taking the time to share your situation with us. I’m so sorry for the trouble you’ve had with your mattress, and I understand how this situation must be frustrating for you right now. I’d like to have the chance to take another look at your account to see what we can do to best help, and to address this for you right away. To get started, simply respond with your full name and shipping address we have on file for you so we can locate your account, and we’ll begin exploring solutions with you right away. We hope to hear back from you soon. Sincerely, Alexandra B. Online Customer Care
Updated review: June 13, 2015
The company proactively remedied my issue and sent a single air chamber to replace the dual chambers I had before. I don't know if it was a fluke, or if my issue was because I sleep alone and there was no weight/resistance on the other side. I am very pleased that the company followed up with me based solely on my review on this site.
Original Review: June 7, 2015
Bought my full size Sleep Number mattress 2 years ago. The whole package (2 separate air bladders, one for each side, along with the base). Noticed it was concave because I kept rolling toward the middle. There was a supplied piece of foam to put between the two air bladders, and I have adjusted it, to no avail.Contacted customer service a year ago asking if this was normal and if I could get one air bladder for the entire bed. No response. My back hurts, rarely sleep on my back now. Would NOT recommend. Angry that I never even received a response after they had my money!
We're sorry you're having some troubles with your bed, Todd. It's important to us that all of our owners are sleeping well and enjoying their beds, and we'd like to take a second look at your account to see how we can help. To get started, simply reply here with your name and the full shipping address on your order so we can locate your file and begin exploring solutions with you right away. We look forward to working with you soon.
Sincerely,
Jamie S.Online Customer Care
Reviewed June 7, 2015
I recently purchased a sleep number from QVC and it was not to my standards. The bed was a split king but measured 2 inches smaller in length than my queen it replaced. The air chamber was either too hard or it sagged, no other options. I was able to return the bed to QVC. The Sleep Number store requires you to pay to return unsatisfactory product. Now the sheets, I ordered them from my local store and they arrived after bed so as I was returning bed, I did not need to use sheets. They do not return sheets. Exchange only even if a defect is involved and the shipping is paid by me. I will not be shopping with them again! Sheets at 200.00 and a bed at 5000.00 plus should have a return policy that is acceptable. This company should not be shopped at.
Hi Erica, thanks for taking the time to share this with us. I'm sorry you didn't enjoy your bed! We find that most of our owners love their beds, but we understand they won't be a perfect fit for everyone. I'm glad you were able to arrange for a return of your bed after you determined it wasn't quite right for you, and I'd be happy to take a second look at this to see what options I may be able to offer to resolve the concerns you have with your sheets. All I need to get started is for you to reply with the name and address we have on file for you and I can get to work right away.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed June 5, 2015
They are good beds. We have three of them and have had them for years. A few months ago we decided to stop in at the new Oxnard store and buy their biggest and best. Cost: Only about $18,000! If we cut some of the frills and dickered with the sales people, we could "probably" get the price down to "only" $12k. We left. We'll make-do with the old ones that we have.
Hi Jon, thanks for taking the time to share this with us. We think it's important for our customers to know that we offer a number of models in a wide range of prices, and we're sorry we weren't able to find an option that worked for you when you stopped by to visit us. As a returning owner, you are eligible for some great discounts on some of our most popular models, and we'd be happy to walk you through all of the options currently available. Simply click on the link below from 7AM-11PM CST seven days a week to chat with us and we can get started right away.
http://bit.ly/SNChat
We hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
Reviewed June 2, 2015
Less then 30 days ago we spent $8,000.00 on a Sleep Number bed and base. We went into the store 2 times, talked at length to a nice sales lady who answered all of our questions. She very clearly informed us on multiple occasions that if we had a 100 night return policy and if we did not like the bed they would take it back. She constantly repeated "If you are not happy we are not happy and will take it back."
For the last 30 days we have been trying to get used to the bed, let the system find our sleep number and try that for 3-4 days. Ever since getting the bed my wife has had terrible back pains, and we've spent hundreds on x-rays, chiropractic treatments, and massages (she had not been to a chiropractor or massage therapist in several years). She can not find a sleep number that does not have her waking up in terrible pain and finally slept on the couch the other night and woke up with no pain. We've contacted Sleep Number about a return and have been informed "We are sorry you are unhappy, we'll take half off the bed back and give you back half of the $8,000.00 purchase." We even went back to visit the sales lady who has worked there for years, and she very quickly changed her story concerning returns. That is crazy and unacceptable. Lastly one of the controller screens whited out the other night and is useless.
Thanks for taking the time to share your review with us, Paul. I can't apologize enough that you haven't had the experience you were hoping for with us. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please send us a message with the name and address we delivered your bed to and we can get in touch with your local store to check on this for you. I also want you to know our agents can look into the comfort concerns you’ve mentioned, and we’ll be glad to see what solutions we can offer to resolve this and get you and your wife sleeping more comfortably as well as look into what we can do to resolve the remote issues. Simply send us a message with your shipping information and we’ll be glad to begin looking into the options we have available to address this for you. We hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Updated review: June 27, 2015
This matter was resolved thanks to Jamie ** from the online customer care unit.
Original Review: May 30, 2015
We purchased the in and the bed was great for 18 months. After that it began sagging in the middle on both mine and my wife's side of the California king size bed. The pillow top has been replaced once and is in need of replacement again. With the useless warranty, they want $367 to replace the pillow top. I'll just get a conventional bed for less money and the same poor quality.
We're sorry you're having some trouble with your bed, Tye. Defects in our bed are rare, but the ones that do occur are most often found and reported in the first two years of use, which is why we fully cover any replacements due to defects during that period. It sounds like you’ve owned your bed a bit longer than that and you’re now in the prorated portion of your warranty, where we're still covering the majority of the cost for your replacement. We're happy to look into this for you and see what other options we may be able to offer to help resolve this for you. To get started, simply reply with the name and address we delivered your bed to and we can get to work.
We hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
Reviewed May 30, 2015
This is an air mattress. How long do you really think it would last? We had ours for 5 years and have issues since year 3. They tell you that it has a lifetime warranty, but when you call they give you parts at a percentage of a price. You end up paying over and over and at the end you realize you are sleeping on a horrible money eater mattress. Can't wait to get rid of mine.
Hi Naz, thanks for sharing your review with us. I’m so sorry you’re having some trouble with your bed right now, and I want you to know I’ll be happy to take another look at your account to see how I can best help and get you sleeping better. If you’re interested in learning more about the solutions we can offer, please send me a message with your name and shipping address so that I can find your account and I’ll get to work. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 27, 2015
Before coming to Sleep Number, I suffered with a lot of back and neck pain and I never thought a bed would alleviate my pain. Since buying my Sleep Number bed I am able to sleep through the night and adjust the bed when I do have pain and wake up feeling refreshed. I have referred my mom and my mother-in-law and they have also have been sleeping better since they switched to Sleep Number. Sleep Number is now officially part of the family and with such quality I can see that Sleep Number will become a part of future generations to come.
Thanks for taking the time to share your review with us, Jessyca, and I'm glad you're loving your bed! It always makes our day to hear from our owners who are enjoying their beds and the better night's sleep they bring. If you or your family ever have any questions, or just need some more information on your beds, just let us know. Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday) Live Chat: bit.ly/SNChat (7 AM to 11 PM CT every day) Email: customerservice@selectco… Facebook: facebook.com/sleepnumber Have a great day and sleep well! Sincerely, Alexandra B. Online Customer Care
Reviewed May 26, 2015
I laid on the bed in a Sleep Number store. Later I called ** in the Knoxville, TN store and ordered the mattress. ** couldn't have been nicer or more helpful. I received a discount that was available and a special free shipping promotion. The mattress arrived promptly as promised and I was able to install it in my bedroom with no problem. My wife and I both enjoy sleeping on the mattress and would highly recommend it to anyone who wants one that promotes excellent back and side support.
Hi Ron, thanks for taking time to share your story with us. I'm so glad you had a great experience when visiting our Knoxville location! We love praising our local agents, and I'll be sure to share the details of your experience with the area manager for this location so the staff can receive the kudos they deserve.
In the future, if you have any questions, please don't hesitate to let us know. I've listed our contact information for you below just in case you want to get in touch with us.Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)
Live Chat: bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectco…
Facebook: facebook.com/sleepnumber
Have a great day and sleep well!
Sincerely,
Alan SOnline Customer Care
Reviewed May 26, 2015
My husband and I bought our Sleep Number about 6 months ago, and it really gives the best sleep I've ever had! I tend to sleep differently at different times of the year/month/week, so it's so great to be able to change up the settings and still get a great night's sleep. The customer service at the Sleep Number store we went to was fantastic, as well! A+++
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Facebook: www.Facebook.com/SleepNumber
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed May 26, 2015
I am so unhappy with the sheets I purchased from sleep number for my split top bed. The first set shred on one side after less than 8 months of use. I have followed directions to a T, although they really should be made out of a fabric that can be washed in hot water and bleach to kill germs. They say we spend a lot of time in our beds and we should have as sanitary of an environment as possible. If I had known of the poor quality of the fabric I would never have bought the bed. Does Sleep Number plan on doing something about this? I'm not about to let it go after spending $9000.00 on a bed and bedding.
Thanks for taking the time to share your review with us, Leslie. I'm so sorry for the troubles you're experiencing with your sheet set! We want our owners to enjoy not only their bed, but also their bedding collection items from us, and I sincerely apologize for this situation. I'll be glad to take another look at your account to see what solutions we can offer you to best help, and to get started I just need you to message me your name and shipping address so I can locate your account and begin. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 25, 2015
The Sleep Number staff at Turkey Creek was very professional and friendly. Our new bed is great and I've had the best sleep in years on my new bed! No regrets!
Hi Amy,
Thank you so much for sharing your experience at our Irvine store! We really want you to have a great time whenever you stop by one of our locations and I'm so glad the Sleep Expert you were working with made you feel at home while he was helping you find what you were looking for and answering all of your questions.
I'm also excited to hear how much you're enjoying your new bed! We expect you'll have many years of great service to look forward to, and we'll be right there with you every step of the way.
I've listed our contact information below in case you need to get in touch with us for any reason. I know that more questions often come to mind after you leave the store, and we’re always happy to help you if you don’t have time to make another trip. Please just let us know if there's anything we can do for you!
Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Facebook: www.facebook.com/sleepnumber
Best Wishes,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 24, 2015
We have now had our Sleep Number Bed for about six months. Quite frankly I had doubts about this product, mainly because of the heavy advertising on TV and in print media. Being a physician, this is a common reaction to any health or medical advertising direct to the public. However after purchasing two other new mattresses in one year, searching in vain for a really firm and durable mattress, I looked for a review of these in Consumer Reports. Sleep Number was highly recommended, both for firmness AND durability. In addition, the price was right.
My reception at the Chattanooga, TN outlet was professional and with more attention to a customer's needs than to pressing for a sale. I tried a floor sample myself and then photographed the salesperson lying on the mattress. He was about the height and build of my wife who was not with me, and I wanted her to see the demo. Returning to the store two days later, I purchased the mattress with the feature of adjustable head elevation.
We both need the maximum firmness and one which will not be lost with use. This was for comfort in the face of arthritis and fibromyalgia. We also needed the head elevation for esophageal reflux. Both medical needs were met with this mattress and bed. If another consumer needs advice on this area, it might be wise to consult your own physician. I personally recommend the product. Would I buy another in the future? Except for the 20 year repair warranty making it an unlikely need for us, the answer is yes. Thank you for this excellent product and service.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Facebook: www.Facebook.com/SleepNumber
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed May 24, 2015
My back doesn't ache when I get up in the morning. When we went to separate bedrooms after sharing a sleep number bed, the firm mattress was just not enough so I invested in another sleep number and it makes all the difference.
Thanks for taking the time to share your experience with us, Bob. We're glad you're both enjoying your bed so much, and that it's helping you wake with fewer aches and pains in the morning. Which of our models do you own?
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 23, 2015
BEWARE of this FU... company. They're lie and gave us wrong and untold info about 100 days returning policy and I'm sure everyone has same problem and this system it's ** and it didn't work and after just 2 days of using bring a lot headache and backache to me and my wife. And on 3rd days called customer services to return it and they're told me "our policy says you have to keep it for 1 month and call to make schedule for returning." And when I called after 1 month customer service says, "our policy shows eligible to refund just mattress and base should be keep it." It was crazy our $3749.99 for base. It's gone. When paid almost $7690 for this JUNK.
Thanks for taking the time to share your experience with us, Chack. I'm really sorry you've had a difficult time getting comfortable in your bed, and I apologize for any confusion regarding our 100 night in home trial. We think it’s important for all of our customers to know that our FlexFit™ Adjustable Bases are considered a final sale and cannot be returned or exchanged as an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We take the responsibility to provide this information very seriously which is why you can find it listed on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms and conditions of sale while you were in the store, please send us a message with your name and delivery address so we can get in touch with your local store to check on this for you. Our adjustable bases are intentionally made to industry standard size, so as long as your next mattress is also an industry standard size, you can continue to enjoy all the features and benefits that initially drew you to it. We also want you to know we'll be happy to look into solutions to get you sleeping better with your mattress, and if you're interested in learning more about what we can offer, simply reply here through message and we'll be glad to begin. If you have any other questions or comments for us, please don't hesitate to let us know. Sincerely, Alexandra B. Online Customer Care
Reviewed May 21, 2015
So I was that customer that read all the positive and negatives about the Sleep Number bed. Well, we figured out after 1 day of having the bed, all the negative comments were true. After purchasing the bed, I was about to cancel the order. The salesman called me and said just try it out, you have 30 days. What a fool I am. I should have listened to myself! We had the bed 1 day and immediately called to have it taken back. We didn't sleep all night as it felt like we were sleeping on an air mattress that deflated. So after paying $5,568.23 for an air mattress and base, we had to then have this bed picked up and guess what, yes - we are now stuck with a lousy adjustable base for $2,549.99 - Yes, what fools we are.
I am writing this review as I would tell you LET THE BUYER BEWARE! Don't be foolish like we were. If you do want to purchase this bed, have them take it apart at the store so you can see what is actually inside of the bed - foam and an air - and then you have to purchase the bedding for another $500 plus - If you do purchase the bed, purchase it without the adjustable base, it will save you from having a lousy base!!! I NEVER want to write a negative review, but this company seems to have amazing marketing techniques and lousy beds!
Thanks for taking the time to share this with us, Lori. I can't apologize enough that you haven't had the experience you were hoping for with us. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please let me know and I can get in touch with your local store to check on this for you.
I look forward to talking with you soon.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 21, 2015
The bed is nice, but I had a terrible experience with the store. They promised me the delivery crew would move the existing bed before they brought in the Sleep Number bed. THEY WOULDN'T!! When I contacted the store (during delivery) they acknowledged that they had made that promise - but there was nothing they could do now. I have contacted corporate TWICE - still no response. They got their money, no one cares.
Hi Brigid, thanks for taking the time to share your review. I’m so sorry for the experience you’ve had with our Home Delivery team, and I apologize this issue hasn’t been resolved for you yet. We aim to provide exceptional experiences from your first store visit, to delivery, and beyond, and I’m very sorry we haven’t lived up to this goal for you. I’d like to have the chance to take another look at your account to see what solutions can be offered to best help. To begin, please message me your name and shipping address so I can find your file and I’ll get started. I hope to hear back from you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 21, 2015
I have arthritis in my back and muscle problems. I ordered the Sleep Number with the heating and cooling pad to go on top. This had helped me with my back a lot to release the muscle tightness & ease the arthritis pain.
Thanks for sharing, Karen. I'm really glad your bed is making such a difference for you and we hope you sleep even better as time goes on! Please just let us know if there's anything we can help you with along the way. Keep up the great sleep. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed May 21, 2015
I bought my Sleep Number bed, one of the upper level models, a queen-sized one, in 2010. It has never been really a comfortable bed, more like an air mattress, even with all the coverings that try to mask the fact. Within 4 years, there was a crater in the center of the bed. If I laid on one side and put the number at 50 and on the other side and put the number on 50, the center would be a big pit. If I laid in the pit and hit 50, it would count up from 30 to 50. Then, the outside of the mattress would count down from 70 to 50. The air was moving around, always deflating in the center, pushing more air to the outer edge. Sleeping on a hill was impossible, so I put my bottom half into the pit in the center of the bed and top half along the high side. It was like sleeping in a recliner.
I called and they said they would send me instructions to narrow the problem. They sent me three tests. It was difficult to manipulate and do the tests, but I managed. I told them the results and that I still had a problem, so they sent me about 6 more steps to literally take the entire bed apart, alone, a queen-sized bed. I told them I have no one to help me do this process of taking it apart and experimenting, I wanted someone to come to my home and fix it. No luck. I will never under any circumstances buy from them again and will go to great lengths to go public with the experience so no one else drops 2+ grand on an air mattress with no customer service.
Thanks for sharing your experience with us, Sharon. I’m so sorry for the trouble you’ve had with your mattress, and I apologize this issue hasn’t been resolved for you yet. I understand how not sleeping well can be frustrating, and I’ll be glad to take another look at your account to see what solutions can be offered to best help with your specific situation. To get started, please message me your name and shipping address, so I can find your file, and I’ll begin exploring the options we have to address this for you right away. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 20, 2015
Finally a bed the husband (sleep #65) and I (sleep #75) can agree on. No regrets with this purchase. All of the interactions from the store to installation were pleasant and professional.
Thanks for letting us know how you're doing, Robin. That's wonderful news and we're happy to hear your bed is helping you and your husband get the great sleep you deserve! Please let us know if you have any future questions or comments for us, as always, we're here and happy to help. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B Online Customer Care
Reviewed May 19, 2015
Purchased a p5 with sleep IQ. Paid the ridiculous $180 set-up fee to place some plastic bins and a blow up mattress into a bed cover. The technician also "set up" the sleep IQ that I paid for. Technician provided that the bed and sleep IQ were working before leaving, however the sleep IQ did not work. After multiple calls to the sleep IQ service department, I was asked to triage the issue myself: unplug from the wall, replug back in, wait the 5-10 minutes to reconnect, save a file to a USB drive and email it to us, then call us back, then they call me back and ask for more information, then wait another 24 hours, etc. The end result is the product doesn't work with comcast wireless modems.
So let's recap: almost 3 hours of my time to troubleshoot the setup of an item I paid $180 to have set up for me (and was told was working before the technicians left). This whole experience is similar to going to a fancy restaurant, ordering a steak (and paying a ridiculous amount of money for said steak), and then being told to go cook it. I'll wait until day 99 and return the bed.
Thanks for taking the time to post your review, Brian. I’m so sorry for the trouble you’ve had installing your new SleepIQ ® system, and I apologize this issue wasn’t resolved for you in a more timely fashion. We aim to provide great experiences for our owners from their first visit to their local store, to Home Delivery, and beyond, and I’m very sorry we’ve fallen short of this goal for you. I want you to know I’ll be happy to take another look at your account to see what solutions can be offered to best address this situation for you. To begin, please send us a private message with your name and shipping address so I can locate your account and I’ll get started. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 19, 2015
One of the selling points of the bed is the 100 night trial. But I do not believe it is a meaningful trial because the base of the bed cannot be returned and you cannot try the bed without the base. Even though from a hygienic standpoint it would seem returning the mattress would be the big issue, they only allow you to return the mattress and you are stuck with a non-returnable "base." They don't even take it back with a restock fee. We paid $8000 for this mattress and trying it out for less than 30 days is costing us $3000.
We honestly expected to LOVE this bed given its reviews and rating with Consumer Reports. Instead its flaws were just too numerous to ignore. My wife felt like she was sleeping in a robotic hospital bed. It felt nothing like it did in the store. We opted for an upgraded mattress - level 8 - and it did not feel comfortable to either of us. The machinery is MAJOR and we felt uncomfortable with the huge gap between the mattresses (split) and the headboard when one was up and one was down as we have small dogs. Also, when you elevate up you are pushed all the way to the edge of the bed, you feel like you will fall out of the bed. The bed has to be elevated to almost a 45 degree angle or more to stop snoring which does tend to wake a person up.
In short, I really thought we were getting the Cadillac of mattresses -- never expected to be dissatisfied. I was totally sold. Instead I am stuck with a $3000 non-refundable base that I can use for nothing. Quite a fee for a trial I think. The mattress seems to work for many people and that's great. But don't buy it thinking you can try it out without a significant monetary penalty. Maybe one of these happy Select Comfort owners wants to buy a $3000 base? Right, I didn't think so.
Thanks for taking the time to share your review with us, Eric. I’m so sorry to hear you’re not enjoying your new bed, and I understand how not sleeping well in your new mattress can be frustrating. We understand our beds aren’t a perfect fit for every person, which is the reason we offer a 100 night in home trial, so you can return or exchange your mattress should you decide your mattress isn’t a great match for you. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes return shipping, storage and disposal difficult. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please send us a Private Message so we can locate your file and we can get in touch with your local store to check on this for you.
We also want you to know that the adjustable base is made to industry standard size, which means that you'll be able to continue to enjoy all of the features and benefits of our adjustable base with your next mattress in the same size.
While we wish our bed had been a better fit for you, we want you to know that we appreciate you giving our beds a try and we wish you the very best in your search for your perfect night's sleep. If you ever have any other questions or concerns we can assist with, please just let us know.Sincerely, Alexandra B. Online Customer Care
Reviewed May 18, 2015
We have had the Sleep Number i8 for less than a month and it has not been a good experience since day 1. After dealing with customer svc for 3 separate occasions trying to find solutions so that I could sleep better and each time it was a colossal screw up, we decided to start thinking about returning the mattress. The sales lady ** at the Altamonte Springs Mall in FL said the bed was easy to return within 100 days. First lie we discovered was that you can't actually return it till you've slept on it for 30 days.
After my 2nd phone call to fix the not sleeping issue we were told that "Oh you can return it but shipping is on you." Oh really thanks for being honest about that "NOT." Today after attempt number three to rectify not sleeping comfortably because the mattress never felt as comfortable as the one in the store I find out that by the way if you return the bed you can't return the adjustable base, it's not refundable. They will be nice to you at the store but the minute you are not happy with their product their whole attitude changes - they start screwing you out of whatever money you have invested with their bed systems. I am beyond pissed off and will be finding every review site I can to warn people about how deceitful they really are. Worst experience ever!!!
Thanks for sharing your review with us, Ana. I'm so sorry you haven't had the experience with us that you were hoping for! While we find that most of our owners love their beds, we understand they won't be perfect for everyone. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please send us a message with the name and address we delivered your bed to and we can get in touch with your local store to check on this for you.
We also want you to know if you're having a hard time getting comfortable in your bed, we'll be glad to look into solutions to get you sleeping better. We have a team of Comfort Specialists over the phone that can offer different tips and solutions to address the comfort concerns you're experiencing. If you're interested in learning more about the options we can offer, simply message us with your contact information and we'll begin. We hope to talk with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 18, 2015
Sleep Number technician was out to assemble what was supposed to be a brand new iLE model and as I was looking at all the different parts. I saw that the mattress bag was torn, nasty and soiled. I mentioned this to the technician and he called customer service and the lady that took the call told him to ask me if I would just accept it and then be sent out a new one as a replacement. With the outbreak of bed bugs - well, why would this woman even try to convince me to accept or sleep on a nasty soiled mattress. I really don't want to say what I believe this is.
They shouldn't even have attempted to bring something like that to anyone's house and try to convince them to keep it. This order was pennies from being $6000 but I am not pleased at all with the customer service and I want to be either compensated or I want a total refund - including the pillows, mattress cover and pad, which are unused, wrap securely and this is how every part should have come to my house. I have a picture if you will like.
Thanks for taking the time to bring this to our attention, Helen. I'm so sorry for the experience you've had with our Home Delivery and Customer Service team, and I understand how frustrating that situation must be for you. We aim to provide fantastic interactions with our owners from purchase to delivery and beyond, and it's clear we've fallen short of the goal for you. I'll be happy to take another look at your account to see what can be done to best help and address your situation. To get started, please message us your name and shipping address so we can find your file, and we'll begin looking into the options we have available to assist with this. We hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 18, 2015
I had a great experience buying my Sleep Number bed and every time I've gone in to purchase sheets and pillows. The sales staff is knowledgeable about their products as well as the pros and cons in their product. They also know the new products that are coming out and are very excited about them.
Thanks for sharing your review with us, Daren. I'm so happy to hear you've had such great experiences when stopping by your local store, and that you're enjoying your bed as well as your bedding collection items! Please let us know if you have any future questions or comments for us, as always, we're here and happy to help. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Have a great day and sleep well! Sincerely, Alexandra B. Online Customer Care
Reviewed May 18, 2015
I purchased my i8 King Size Sleep Number bed in 2011. Actually bought two beds... the other was an i2 for the guest room. Hate it both!!! Tried every setting and the back and hip pain is not to be believed. Both of us that share the bed have the same problem. Tried anywhere from a sleep setting of 30-100. We travel a lot and when we are in hotels, our back pain/hip pain is gone. When the bed is at a low setting, you sink in a hole and can't turn. I often sleep on the sectional in the family room so I can get a good night’s sleep.
Customer service has been no help from the beginning. They offered a memory foam topper that would "really help". I was excited until the customer service rep said it would cost me. I had to buy it. I went to Bed Bath and Beyond and bought one for $350 (1/2 of what they wanted to charge me). Multiple calls went unanswered. It has been my pleasure to tell people how much I hate my bed. Since I spent thousands of $$$ on these beds, I have been saving to go back to a top of the line innerspring. Customer service was rude and once your purchase is made, you are on your own and no one cares unless you agree to spend more money. What a scam! I can't believe so many people like these air mattresses! Delivery guys were great! Set up was fast and easy. Looks great! But sleep hurts. So does my wallet.
Reviewed May 18, 2015
Have had my bed for 2 years now and I am very disappointed in it. Cannot get comfortable at all. Wake up with back pain every morning. I will never tell anyone to buy one ever. Give me back my waterbed. I sleep better on a couch. Worst money I ever spent. Going to buy a new bed but not a Sleep Number ever.
Hi Cory, thanks for taking time to share your review. I'm sorry to hear you're not sleeping comfortably in your bed! Have you had a chance to give us a call about the discomfort you're experiencing yet? There's a great chance we can find a solution that could help you sleep better. We'd like to learn more about your situation to see what options we have to help you, so to get started, just give us a call at 1-888-411-2270 and ask for one of our Sleep Specialists anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday when you have a few minutes to talk and they'll begin working with you right away.
If you have any questions or concerns I can assist with in the meantime, please don't hesitate to let me know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Sincerely,
Jamie SOnline Customer Care
Reviewed May 16, 2015
Deflating? Is it normal to have to frequently have to boost the air? I have to do it once or twice a week.
Hi Jim, thanks for taking the time to let us know about this. We're sorry you're having trouble with your bed losing air. Defects like this are rare, and we want you to know we can help. Just give us a call at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday and we can start working on solutions for you right away.
We hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 16, 2015
I am very pleased with my King Size Sleep Number bed. I am a big guy and I used to wake up with lower back pain and aching hips. On my Sleep Number bed, I sleep better, longer and awake with no more pains. My Sleep Number is 45 and this distributes my weight evenly allowing for good sleep.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep.
Sincerely,
Alan SOnline Customer Care
Reviewed May 16, 2015
My wife and I bought our Sleep Number bed a couple of years ago and it provided us immediate improvement. We have recently bought the SleepIQ setup and it too has provided great improvement in our sleep quality. If you're considering a new mattress, you can't go wrong with Sleep Number.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Alan SOnline Customer Care
Reviewed May 16, 2015
The bed has to sit three feet from the wall to work correctly. The head cannot be attached and the return policy is a scam. Read carefully what you sign or you will be very disappointed.
Hi Billy, we're sorry you're not enjoying your bed While our adjustable base models are all final sales per the terms and conditions you would have signed while you were at your local store, we'd like to have the chance to see what options we can offer to help get you sleeping more comfortably. Just give us a call at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday and we can get started right away.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 16, 2015
In 2012 my husband & I bought our first Sleep Number bed & have not regretted one ounce in our purchase. Since buying our bed I have had a couple surgeries & having the bed has made recuperation so much better. Last year we bought the temperature overlay & OMG what a great sleep, especially when I have hot flashes at night. We are now going to buy a new one & give our son our old one, because it is like brand new... Thank You Sleep Number for all the amazing nights of sleep & to think we bought the most inexpensive one.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Have a great day and sleep well!
Sincerely,
Alan SOnline Customer Care
Reviewed May 16, 2015
We bought a bed from Sleep Number on 104th and Grant St in Colorado and it does nothing but hurt my back and hip. We were told we had 120 days to return if we did not like it but some guy down there told us it was 90 days. We paid over 6400 for this bed to be able to sleep and I have tried every setting for the 3 days like the book says and does not help - maybe a little bit some days and the same with my wife **. We called them around 3 days after the 90 day period and they would do nothing. Out of sight out of mind. Make sure you give back before the 90 days and do not buy the single split that is awful.
We appreciate you taking time to post your review, Gary. We're sorry you haven't had the experience you were hoping for with your bed, and we're happy to look into solutions with you to help you start sleeping better right away. When you have a few moments, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays and ask for one of our Comfort Specialists so they can learn more about your situation and begin exploring the solutions we have available for you. We hope to have the chance to work with you soon!
If you have any questions or concerns I can assist with at any time in the future, please don't hesitate to let me know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed May 14, 2015
The Sleep Number mattress is an amazing way to end a day! We ordered the C2 Queen dual chamber. Whether you were on your feet all day or mentally drained you can adjust the mattress type that will soothe your body. The best part about it is that you and your partner can have two different settings and you don't notice a gap between each person. One person might like a soft bed while the other likes a firm mattress and you can get the best of both worlds! All at a reasonable price!
Reviewed May 13, 2015
I am a traveler, so I am always ready to go home to my Sleep Number. I have not been anywhere that compares to my own bed. I love to put the dial on 45, and sleep, sleep, sleep. I could sleep all day and night if my schedule allowed it. I'm still traveling and still looking for a bed to match my own.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sleep well!
Sincerely,
Jamie SOnline Customer Care
Reviewed May 12, 2015
I got a bed in 2014. I chat right away since week 3. A person gave me a phone number to call. I did it but nobody listened to me. Problems with the language. Finally someone said that a Spanish speaker will contact me. I had a missed call from her. I called back but never answered. I HATE MY BED.
Thanks for taking the time to share this with us, Irma. We're sorry you're not enjoying your bed! Ensuring all of our owners are sleeping comfortably is our top priority, and I'd like to have the chance to see what I can do to help. To get started, simply reply here with some additional details on what the situation seems to be with your bed and I can get started right away. I hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 12, 2015
Love this King Size Vintage Stripes Duvet Set! Soft fabric, beautiful colors and good fit for my oversized down comforter. Colors and sizing of duvet and shams have remained true after being washed and tumble dried 2 times. The Merlot duvet set coordinates nicely with the Smart Skirt dust ruffle in Sand. The only thing I would possibly change about the set would be to add a decorative edge to dress up the shams a bit.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well! Sincerely, Alexandra B. Online Customer Care
Reviewed May 11, 2015
Since I have gotten my Sleep Number bed, I don't have nagging back pain when I wake up. I love and recommend Sleep Number beds to anyone that listens.
Keep up the great sleep.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B. Online Customer Care
Reviewed May 11, 2015
We had delayed getting a Sleep Number bed for a few years, but finally could not endure any longer. We made our purchase in Dec. 2014 and have never slept more comfortably. It is expensive, but worth it!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Keep up the great sleep! Sincerely, Alexandra B. Online Customer Care
Reviewed May 11, 2015
My husband & I visited the Sleep Number store at Hanes Mall. We were so impressed with the products that we bought one then, even though we had not planned the purchase. The salesperson was very knowledgeable and helpful, not pushy. The Sleep Number was delivered and set up as planned, and we received instructions on operation. From the first night we have both been impressed with the comfort and have adjusted the firmness if needed after a day of lawn work, etc.
Thanks for taking the time to share this with us, Cynthia. We're so happy to hear you had a great experience at the Hanes Mall Location, and that our Store team provided you with such positive interactions for both you and your husband! We're glad to hear you're loving your new mattress, and we wish you many more nights of fantastic sleep. If you have any future questions or comments, please don't hesitate to let us know, as always, we're here and ready to help. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed May 11, 2015
Expensive but worth every penny. You get what you pay for and I am worth it! You can alter the number depending on how your back is feeling that day and that is worth a million dollars!
Thanks for sharing, Jeanine. We're really glad your bed is making such a difference for you and we hope you sleep even better as time goes on! Please just let us know if there's anything we can help you with along the way. Keep sleeping well. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed May 11, 2015
I've used the Sleep Number since December 2014 and I'm very pleased with results. After a week or so I found my ideal pressure (60) to allow for a comfortable night. I've had three back surgeries and find that I'm not bothered at all with the Sleep Number bed.
We're glad you're loving your bed, Mike! It always makes our day to hear from our owners who are enjoying their beds and the better night's sleep they bring. If you ever have any questions, or just need some more information on your bed, just let us know. Keep sleeping well. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed May 9, 2015
After much consideration, decided to buy a sleep number bed and it has changed my life. I sleep so much better and soundly at night. I look forward to sleep on this mattress.
Thanks for sharing, David. We're really glad your bed is making such a difference for you and we hope you sleep even better as time goes on! Please just let us know if there's anything we can help you with along the way.Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Keep sleeping well! Sincerely, Alexandra B. Online
Reviewed May 7, 2015
My wife and I decided to buy a new mattress and box spring. My wife has a friend that has a Sleep Number and said she slept very good. So we went to a local store and spent over $4000. When installers arrived I freaked out due to this $4000 purchase is nothing but an air mattress. We talked about returning but decided to give it a chance. We have now had the bed for around 4 years and the bed is not comfortable. My wife now has to sleep on another bed and my back hurts every morning. Once I get up and moving the pain goes away. We HATE this bed with a passion. Would love for someone to contact us to try and make it right.
We appreciate you taking time to share your experience, Joseph. I'm sorry you didn't have the experience you were hoping for with your bed, and I invite you to give our agents call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30-5 on Saturday so we can learn more about what you're experiencing, and my team of Comfort Specialists can look into solutions for you right away to help you sleep more comfortably.
If you have any questions or concerns I can assist with at any time in the future, please don't hesitate to let me know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed May 6, 2015
I love my Sleep Number. On days where my back is a little tight I can crank up the number and sleep like a baby. I love the dual zone support so that I can keep my side harder (Sleep Number 80) and my partner can keep hers softer (Sleep Number 40). I bought this bed 6 years ago and it is still a superior product.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed May 6, 2015
The set-up caused damage to my bed. I suggested that you advise your delivery people to be more careful when setting up the beds and you didn't even acknowledge my email. That annoyed me more than the gouges on my bed. I wasn't asking for anything, except maybe an apology.
Thanks for taking the time to share your review with us, Diane. I'm so sorry for the experience you had when our Delivery team was assembling your mattress! We aim to provide our customers with great experiences from purchase to delivery and beyond, and we apologize we fell short of this goal for you, and that this issue hasn't been addressed for you yet. We'd like to have the chance to learn more about what happened, and take another look into your situation to see what we can do to best help. To begin, please message us with your full name and shipping address, so we can find your file, and we'll begin looking into this for you right away. We hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed May 6, 2015
I was so please by how easy it was to order over the internet and the deliver and set up people were amazing!! He kept me laughing and educated me on the bed! It was a wonderful experience!!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed May 5, 2015
From walking into the store to ordering online, my experience with Sleep Number has been wonderful. The bed, mattress pad and bedding are truly a luxury. I look forward to sleeping into my comfy bed every night. The bedding offered was the only kind my husband and I can agree on. We are repeat buyers and have since bought Sleep Number pillows. When we are on vacation we miss our "numbers" a lot. I am a number 30 and my husband is a 40.
Thanks for sharing your review with us, Chelsea! I'm thrilled to hear you've had such a positive experience with our Online team and that you're enjoying all of the products you've purchased from us! It always makes our day to hear our owners share how much they love their beds and bedding collection items, and we appreciate you sharing your feedback with us. If you have any future questions or comments, please don't hesitate to let us know, as always we're here and happy to help. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed May 4, 2015
Excellent bed, love everything about it, I would recommend this bed to all. Wish I could buy the bottom sheet and not the whole set. I hope that the SN comes to the fact selling the bottom sheet alone is just as profitable to their bottom line.
Reviewed May 4, 2015
I own an innovation model of the sleep number bed and very happy with the bed. I buy all bedding accessories from Sleep Number because I like the good quality that the company offer. However, I recently bought a set of cotton King Size sheet for our bed in the store 527 (Irvin, CA). I didn't get a chance to use it until about over a month ago. After my first wash, the red patterns on the white sheet were bleeding out all over the sheet. I contact the warranty department and they told me that color bleeding was not cover under the warranty. I was rather disappointed with the answer I was given and with the quality of the sheet. I was not expecting such a low quality product was sold by Sleep Number.
Hi Johnny, thanks for taking the time to share this with us. I'm sorry you've had some trouble with your sheets! It's important to us that our owners love all of the products they purchase from us, and I'd like to have the chance to take a second look at this to see what I can do to help. To get started, simply reply with the name and address we delivered your bed to and I can get started right away.
I hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed May 3, 2015
I have slept much better on my Sleep Number bed and have fewer back and shoulder problems through the day. The sleep IQ system does not seem to reflect how rested that I actually feel. If I sleep over 8 hours, the rating falls proportionately.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep.
Sincerely,
Alexandra BOnline Customer Care
Reviewed May 3, 2015
Back in December 2014 we purchased the iLE king sized w/ adjustable base. Oh my goodness I had no idea how something as simple as a bed purchase could change my life. This bed is amazing! So glad we made this purchase. Thank you to Sleep Number for having 1) a great sale price which made the purchase easier and 2) the ability to finance the purchase for 24 months. It's so hard to willingly leave this bed, it's like being pampered without leaving home. The adjustable base is a must in my opinion!
Thanks for sharing the love with us, Jackie. It always puts a big smile on our faces to hear our new owners share how much they're enjoying their beds. If you'd like to share your experience with our other customers, you can leave a review of our iLE model on our site by clicking the link below.
http://bit.ly/1K4MFLZ
If you ever have any questions, or need some more information on your bed, please just let us know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed May 3, 2015
For years I've had chronic back pain from scoliosis and 2 bad hips. Numerous mattresses, including the memory foam did nothing to alleviate my pain. I constantly tossed and turned during the night with poor sleep, always being tired the following day, often requiring me to take a nap. The Zero Gravity position of the Flex Top with a slight head reduction has worked beautifully in reducing back pain and allowing me to sleep through the night. I wake up in the same position I went to bed in most mornings, and no longer am tired and sleepy during the day.
We appreciate you taking time to share your story, David! It makes our day to hear how our owners are enjoying all the items they have from us, and we're so glad you're finally able to get the great sleep you deserve. Thanks again for sharing, let us know if there's anything we can help with down the road for you.
Phone: 1-888-411-2270Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sleep well!Sincerely,
Jamie SOnline Customer Care
Reviewed May 2, 2015
Me and my wife used to have a Tempurpedic Mattress and adjustable bed base. In spite of being the hardest one on the market my wife and me were very disappointed because she was not happy because it was too soft for her, and she was always complaining that it felt like she was being "sucked in". Me on the other hand was not completely happy because it was in reality too hard for me. We were not sleeping well!! Our daughter bought a Sleep Number bed and we tried it in her house when they went in a trip to Disney and we both fell in love at first sight! We bought one and now I can adjust my side to my setting 45 and my wife can adjust her side to hers 55. I am still using the Tempurpedic adjustable base, it works good with my new iLE and my problems are over!!!!
Thanks for the praise, Alejandro! I'm so glad you and your wife have found comfortable settings on your iLE mattress. We love hearing from our owners who are enjoying their beds and sleeping well. I hope you both continue to sleep well, and I want you to know we're here if you need us at any time in the future for any questions or if you need more information on your bed.
Phone: 1-888-411-2270Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!Sincerely,
Jamie SOnline Customer Care
Reviewed May 2, 2015
We had slept on a sleep number before and knew that we wanted one for our home. We had great service in the store and help choosing from exactly which model we wanted. Set up and delivery was professional and easy. Everyone called for a follow up to make sure we were happy too - and we are. I love the temperature control mattress pad too. Much better nights sleep.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed May 2, 2015
We are so happy with our bed purchase! We bought during Black Friday sale.
We're so glad you're enjoying your bed, Maria! We wish you many more restful nights to come.
If you have any questions or concerns I can assist with at any time in the future, please don't hesitate to let me know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sleep Well!Sincerely,
Jamie SOnline Customer Care
Reviewed May 2, 2015
We purchased a Sleep Number after doing much research online for the best beds for back problems. We couldn't afford the better model so went with the C2. It was a little hard after a couple weeks when customer service called to check up on us. They sent us a mattress pad right away to help, free of charge! I was impressed. Much better since we received that! We love the adjustable bed also.
We really appreciate you taking time to share your experience with us, Rhonda! I'm happy our agents were able to assist you when you called and you're sleeping better now. We love hearing from our owners that are enjoying the products they have from us, and we're thrilled you've shared your story.
If you have any questions or concerns I can assist with at any time in the future, please don't hesitate to let me know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed May 2, 2015
I LOVE it. I have one of the lesser expensive ones with a 3-4" cooling foam pad and I can feel support on every part of my body. Best purchase ever.
Thanks for sharing the love, Marilew! We're thrilled you're getting the great sleep and support you truly deserve, and we wish you many more restful nights to come.
If you have any questions or concerns I can assist with at any time in the future, please don't hesitate to let me know.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!Sincerely,
Jamie SOnline Customer Care
Reviewed May 2, 2015
I have owned my Sleep Number iLE model bed since last November (2014) and have found it to be a very comfortable bed. It is a flex-fit king. The adjustable frame works well too. The adjustable frame is particularly helpful if you like reading in bed, as I do. I have adjusted the sleep number some and settled on a 40 sleep number. For me, that seems to be best balance between support and comfort.
The one area where I am less than satisfied is in the value of the Sleep Number sheets. I bought two sets of the Lyocell sheets when I bought the bed since they were on a 50% off sale. Even then, they were $175 each. Frankly, I can't imagine paying the full price for these sheets, so I will look for future sales if I am to buy more. Unfortunately, no one else seems to make sheets for a Sleep Number FlexFit King except Sleep Number.
While the sheets are soft and comfortable, they also feel very flimsy and show substantial wear after just 6 months. I will be amazed if they make it through a year without my needing to replace both sets. I will try to find an oversized, regular deep pocket, high thread count, cotton sheet set when next I buy sheets to see how that works. I would greatly prefer for Sleep Number or someone else to offer a high thread count (800-100) cotton sheet set for this bed at a reasonable price. $350-400 for these flimsy Lyocell sheets is ridiculous.
Hi John, thanks for sharing your review. I'm happy to hear you've been enjoying your mattress as well as your adjustable base! It always makes our day to hear our owners share how much their enjoying their beds, and we appreciate you taking the time to share this with us. I apologize you haven't had the experience you were hoping for with your sheets! We want you to know that being sure to carefully follow the washing instructions for our sheets, as well as rotating the head and foot of the fitted sheet, can help to greatly increase the lifespan of your bedding. We also want you to know if you have any troubles with your sheets in the future, please feel free to get in touch with us by sending a private message here or by contacting us using the contact information listed below, as always, we're here and happy to help. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed May 2, 2015
My wife and I bought a spring mattress 4 years ago, and had to replace it last year. We shopped around quite a bit and decided we felt Sleep Number was best for us. It is a choice we have been happy with. Within the first 3 nights on the bed my back pain went away. After about 3 weeks the tossing and turning from both of us went away. The sales person at the store was informative but not pushy and the install crew was on time and left 0 mess. We should have gotten a Sleep Number bed a long time ago.
Thanks for taking the time to share your review, Josh. I'm so happy to hear you've been enjoying your bed so much, and that you're finally receiving the great sleep you deserve! We aim to provide a great experience for all of our owners, and we're ecstatic we met that goal for you. If you have any future questions or comments for us, please don't hesitate to let us know. Keep up the great sleep! Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed April 30, 2015
I have been mostly happy with our Sleep Number bed since we purchased it approximately 5 years ago. When we purchased it, we were told, "This is the bed for you, as it's a parts bed. When things start needing replacement, just call up the company and make an appointment and you can pay to have someone come out and replace the parts." I thought this was a great idea, but when I called the company tonight to get parts replaced, they told me they could send out a crew for 179.99 BUT they would not have any parts with them. They would look at the bed, write down the parts I needed, and then they could return for another $179.99 with parts. Not telling how much the parts would be...
I never got that far with **, the customer service guy. I asked ** if he thought it was stupid for a crew to come out to replace parts in a bed and have absolutely no parts with him. At least he had enough common sense to say, "Yes, but that's just the way the company works." Suffice to say, I will not be getting another Sleep Number bed EVER, and in fact, I plan on replacing it this weekend with anything BUT Sleep Number.
Hi Nancy, thanks for posting your review. We’re so sorry for the confusion about your warranty and our Service technicians! Your warranty covers any replacements due to defects, but we suggest troubleshooting over the phone or online because it lets us find out what needs to be replaced and order the new part while we’re talking with you rather than waiting for a technician to come out and look at the bed. That means the replacement arrives much faster than it would if we had to wait to hear from a technician and it makes sure the situation is taken care of and our owners start sleeping well again as soon as possible. We’ll be happy to take another look at your account to see what solutions we can offer to best assist you, and to begin, please message us your name and shipping address so I can find your file and I’ll begin exploring the options we have available to address this for you right away. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed April 30, 2015
My husband and I purchased the king size split sleep IQ bed from the Opry Mills store in Nashville Tn. We spent over 9k for this bed. But figured it was time for a new bed, and with us both having back issues it would be a good investment. The salesman at Opry Mills was nice and said he would help with the cost and give us several discounts, plus we were told we had 100 nights to sleep on the bed and if we were not happy, it was a no questions asked full refund except for the bed sheets, which is understandable. The bed was delivered yesterday, and as the delivery men walk in, the first thing they asked was if we had register the bed. I was not sure if my husband had done this or not. The delivery mans states "if you don't know then we might as well stop now cause we can't go any further."
I had to contact my husband while he was at work... He couldn't recall at the time if he had or not and was ill that he was having to deal with such a small issue while he is trying to work. (He is a producer and was in a recording session at the time.) Finally the delivery man gives me a website to get the bed registered and starts installing the bed. After registering the bed I walked to the room, the bed was almost done being installed. I asked them where the bed skirt was for the bed, (Cause that one thing I made clear to the salesman I wanted was a bed skirt that attached to the bed, no more dealing with the bed skirts sliding off when putting on bed sheets) I was told we did not order that, and to contact my salesman.
Talking to the salesman he informed me this was his error that he took it off to help keep the price low (without informing us he had done so). Needless to say, I was less than happy with this issue, so I contacted customer service and was offered 200.00 off of 899.99 for the price of the skirt. This was unacceptable as this was clearly the salesman's error and I’m not spending anymore money on this already 9k bed! I was transferred to a supervisor, she then offers me half off for the skirt, but now the skirt price is 999.99. I told them no, I was not spending anymore money on this bed, and why is the price changing? Odd…
I contacted my salesman again to see what he could do, since in earlier conversation he admitted it was his error! This time he denies saying that and says there is not much he can do to help with this issue, I informed him this seems like a bait and switch deal. He didn't say much to that comment. (Wonder why? Cause its seems to be how this company runs). So I inform him that we needed to make arrangement to have the bed returned then cause I was not willing to pay this price for a bed that looks horrible (and fyi you can't just put a regular bed skirt on this bed, due to the mattress the screwed down in places to the bed frame).
He then informs me that "we will call customer service" and call me back. He call back tells me he got them to lower the price of the bed skirt from 799.99 to 499.99… That’s 3 DIFFERENT prices quoted to me on the same item. When I informed him of that, he said he would contact his district manager and get back with me. I have yet to hear back from him.
After sleeping on the bed last night which my sleep IQ informed me, I was restless and only slept for 22 mins. My mind was made up that even with all the issues with the bed skirt etc, this bed is horrible and SOOO uncomfortable!!! And I was returning it, and would be happier with a normal firm mattress that doesn't cost as much as a used car. Contact customer service this morning to arrange for return and THEN and ONLY THEN was I informed that the bed frame (almost 5k in cost) is NOT returnable. And to use with regular mattress some part would have to be purchased to hold a regular mattress. They are now sending a different mattress out and more foam, and also our other remote that was not enclosed that was suppose to be.
Needless to say this has been a horrible mistake and costly mistake buying this bed. 2 days wasted on the phone, time is money... and the end result, I’m stuck with a bed that cost way too much MONEY and I do not enjoy sleeping on. We will inform everyone we know in the music industry to NOT purchase this bed. Not only for the fact that it’s uncomfortable, but a company this big and has this kind of CUSTOMER SERVICE!! Don't waste your hard earned money!!!
Thanks for sharing your review, Angela. I’m so sorry for the experience you’ve had with us so far, and I absolutely understand how receiving different information from our agents could be frustrating for you. We’ll be happy to provide you with the correct pricing information for our Silhouette, or bed skirt, so you’re aware of the details of this item. I’d also like to address the issues you’re experiencing with your SleepIQ ® data, and to get started please message us your name and shipping address so we can find your file and we’ll get started. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please send us that message requested earlier and we’ll be happy to get in touch with this store to check on this for you. We hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed April 29, 2015
On September 1st, 2014, my boyfriend and I went to the Fashion Square Sleep Number retail store located at 14006 Riverside Dr., Space 229, in Sherman Oaks, CA, to purchase a Sleep Number bed (FlexFit3 adjustable base for P5 mattress) with an adjustable base that would allow us to rest in zero gravity. During our consultation, the salesperson, who was also the store manager, was very knowledgeable and pleasant to work with, helping my boyfriend and I select our new mattress. We chose the Sleep Number P5, explaining to the salesperson/manager we wanted the adjustable base with zero gravity. He immediately filled out our paperwork, stating that the mattress was returnable but the adjustable base was not.
When the financing was complete (from Synchrony) and paperwork ready, I was startled to see that the adjustable base was charged at $2,199.99. That seemed to be a lot, so I asked our salesperson about it. "You want the adjustable base, correct?" he asks. Yes, I explained, "We do want the adjustable base and not a standard base."Well, that's the price for the adjustable base," said the store manager. I couldn't argue if those were my options, so I signed.
On Friday, September 12, 2014, the delivery truck arrived with our new bed. We left the technicians alone to set up until they called us in to show us how to work the remote, explaining "This is how you turn on the VIBRATE feature and the UNDER-BED LIGHTS!" When I told the delivery men that I would never, EVER(!) order a bed that lights up like a UFO or vibrates like a cheap hotel room, one of them laughed and said "They really got you, gave you the top-of-the-line."
Later, when I went to Sleep Numbers website, I was surprised to find that they have THREE adjustable bases. Not once did the salesperson/manager mention that there were choices in the adjustable bases with varying features and differing prices. I feel this representative of Sleep Number purposely misled me by stating that there was only an adjustable base and a standard or non-adjustable base, and then charged me for the most expensive base with all these unnecessary features.
When I called the Sleep Number customer service department, their response was: "You should have refused delivery if that was not what you ordered." I explained that I didn't feel that was possible since they'd already unpacked and set up the bed, and also, the paperwork clearly states that the adjustable bases are non-refundable. The customer service rep concurred and restated the non-refundable policy, stating there was nothing that Sleep Number would do. I feel like being politely unresponsive is terrible business strategy and that the behavior exhibited by their sales floor manager is despicable and unethical.
Hi Christine, thanks for taking the time to share your review with us. I’m so very sorry our Store Manager did not provide you with the details about our different adjustable base models when you stopped in our Sherman Oaks location to purchase your bed! I understand how this situation must be frustrating for you, and I want you to know I’ll be happy to see what I can do to best help with your situation. While our Adjustable Base models are final sale, as you’re aware, I’ll be glad to see what solutions we have available to address this most efficiently for you. To get started, please message us with your full name and shipping address, so I can find your file, and I’ll get started. We also want you to know we appreciate your feedback, and will be forwarding your comments on to the Area Manager for this store location so their aware of your comments and so we can circle back with our Sales team to provide a coaching opportunity to ensure this doesn’t happen again in the future. We look forward to hearing from you soon. Sincerely, Alexandra B. Online Customer Care.
Reviewed April 27, 2015
I was having hip problems and my husband has acid reflux. The split-top sleep number bed lets us customize the bed to each of our needs - and still snuggle up for sleeping. We wake up refreshed, no aches and pains, and happy. Wonderful outcomes at 59 and 61 years old.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B. Online Customer Care
Reviewed April 27, 2015
I have issues with my back and hips so getting a good, restful night's sleep is almost impossible. We had a top of the line Stearns & Foster mattress and although it gave me a much better night's sleep over the previous bed set that we had, I was still waking up in the morning with some aches and pains. We purchased an I8 Sleep Number with the adjustable headboard about 3 months ago and the overall improvement in my sleep is dramatic. I don't toss and turn near as much as had previously. My Wife can use just about any setting while my preference is 75 - 80 on my side. I still experience some minor aches that I'll have to live with until I have surgery to correct the issues but I can honestly say that I am getting the best nights sleep that I've experienced in a LONG time.
We like it so well that we've purchased a Sleep Number mattress for our 5th wheel trailer. It supposedly came with a "top of the line" Black Label brand mattress that we added a 4" Memory Foam layer to, but it was still way inferior to the Sleep Number. We love the adjustability on the mattress firmness and that above all else is probably the top selling point for their brand. The old adage of "you get what you pay for" is true in this case. The mattress and adjustable frame were just under $5,000 so it is pretty pricey but based on 1/3 of your time is spent in bed per day, it's worth every penny. I highly recommend the Sleep Number, try it and you'll see what I mean.
We appreciate you sharing your review, Don! We're so glad you'e enjoying your bed and have found comfortable settings to sleep at. We love hearing from our owners who are enjoying their beds at home so much, they include them on their travels as well.
We wish you many more nights of restful sleep to come and want you to know if you have any questions, or need information on your beds, don't hesitate to let us know, we're here and happy to help, I've included our contact information below.Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 26, 2015
We ordered our Sleep Number bed in November 2014 and it was delivered just before Christmas. That delay was the only reason for the 4 star rating. We love, love, love our bed. Based on the comfort test in the store, I was a 45. But consider that we did not purchase the adjustable base, my true number ended up being 70. Much more supportive night to night.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 25, 2015
Since having the Sleep Number bed, I have been sleeping much better. Being able to adjust the bed is a great feature.
We're so glad you're enjoying the adjustability of your bed, and are getting the restful sleep you deserve. We wish you many more restful nights to come, Mariano, and we want you to know if you ever need any assistance or have any questions for us in the future, we're here and happy to help.
Keep up the great sleep!Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 25, 2015
The Bed is the best Bed we ever had. We really like it and will refer to others.
Thanks for taking time to share your review, Gregory. We're glad you're enjoying your bed and are referring it to others!
If you ever have any questions, or need more information on your bed, please don't hesitate to let us know.
Phone: 1-888-411-2270Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 25, 2015
We slept on Tempur-Pedic mattresses 6 years. During such time we experience aches and pains and many nights of restless sleep. Last year we did a Demo on the Sleep Number and was convinced that this is the bed we wanted. Since then we have really enjoyed sleeping on the Sleep Number. This is such a different experience of joyful sleep throughout the night and to wake up restfully. We do not have the time or money to experiment with mattress bed out there but as far as we are concerned, the Sleep Number is the best out there for your money.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Reviewed April 25, 2015
Our old Serta bed was causing both my wife and I interrupted sleep and the most odd aches and pains upon waking. Now we can both sleep through most of the night, and at age 50+, that is quite a relief.
We appreciate you taking time to share your review, Sam. It makes our day to hear that our owners are getting the more restful sleep they deserve and are enjoying their beds.
If you ever have any questions for us in the future, or need any information on your bed, please don't hesitate to let us know.
Phone: 1-888-411-2270Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 25, 2015
I'd recommend this product and have no more backaches. Love it!
It always makes us smile to know our owners are enjoying their beds and recommending them to others! Thanks for taking time to share your review, Jennifer, we hope you keep up the great sleep.
If you ever need any assistance in the future, or if you have any questions for us, just let us know, we're here and happy to help.
Sleep well!Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 25, 2015
I love my bed. It came highly-recommended by my sister and she was right. I feel much more well-rested each morning and I sleep through the night more often.
Thanks for letting us know how you're doing, James. We love hearing our owners recommend their beds, and we're so glad your sister enjoyed her bed so much to suggest it to you. We're thrilled you're getting the great night's sleep you truly deserve, and waking more restful.
We appreciate you and your sister continuing to trust us with your sleep, thanks again for sharing your review with us, and don't hesitate to let us know if we can provide any assistance to you down the road.
Sleep well!Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 25, 2015
The bed is comfortable. I don't find that it stops my backache as promised. My husband likes his feet raised and I don't. They did not have to split function when we're bought this and we have spent more than enough on this bed.
Thanks for taking the time to leave your review, Bonnie. While I'm happy to hear you've found your bed to be comfortable, I'm really sorry it hasn't relieved some of the backaches as you were expecting this mattress to! I understand how sleeping with aches and pains can be frustrating, and I'd like to have the chance to take another look at your account to see what solutions we have available to get you sleeping better. To get started, simply send us a message with your full name and shipping address, so I can locate your account, and I'll be happy to begin exploring the options we have available to best help. I hope to have the chance to work with you soon! Sincerely, Alexandra B. Online Customer Care
Reviewed April 25, 2015
I purchased a sleep number. Paid over 3000 just to hear air mattress run all night. It was so uncomfortable on all numbers. So I lost delivery twice. Once for delivering 199 and pick up 199. I found a foam mattress for 600 and never been happier. Don't waste your money! When I wrote my review on Sleep Number, they deleted and sent me an email and said they could not use my review!
Hi Carol, thanks for taking the time to share your review with us. I'm so sorry you had such a difficult time getting comfortable in your bed, and I also apologize that we weren't able to find a solution to get you sleeping better while you had your bed! We want you to know our owners are responsible for shipping costs should they decide their beds aren't a fit for them, and this is a standard fee if you chose to have our Home Delivery pick up your mattress. We do offer a number of methods to return your bed to us, including using a shipper of your choice, so you can better control your level of investment with us. While we wish our bed had been a better fit for you, we're glad you were able to take advantage of your trial period to return it once you determined it wasn't quite right for you, and we're glad to hear you've found a bed that's providing you with the great sleep you deserve. We also want you to know we'll be happy to look into your review that was posted on our website so we can begin investigating why it was not published on our page. To get started, simply send us a message with a copy of your review and we'll begin looking into this for you right away. We hope to hear from you soon! Sincerely, Alexandra B. Online Customer Care
Reviewed April 24, 2015
Purchased the Queen size ILE mattress during the President's day sale for $3,358 including a few accessories. The sales staff at the store, delivery, installation, etc... was all fine. I've not had the same experience with customer support. We decided to purchase this because our old bed was almost 13 years old and my wife was having back problems. My wife's back has been better, mine not so much but maybe I just don't have it dialed in just yet. That's not the reason for the negative review. A month and a half in I go to bed one night and my side is completely flat. The remote still seems to think it is on 100 as I set them to 100 once a week to avoid leaving impressions as I was instructed by the installers. I try to inflate it back up but it will not work. Contact customer service which I have to do via web chat because it's Sunday and they don't have people available on the phones on Sunday.
They have me try a few things and determine they think it is a bad pump. They tell me 2 day Air is the fastest shipment method available to them and it will be there by Wednesday. It shows up on Tuesday and seems to be working after having to call customer support again for a few issues with the remote and the pump's cloud service (Sleep IQ) not working. An hour later it is completely flat again. I thought maybe I just didn't have the hose attached firmly so I double check and inflate again. Again, it's flat in about an hour.
Wednesday I call them again, and I'm told to inflate the side that is leaking and put the cap on it, not the hose. I should try sleeping with the cap on it for 48 hours and call back if it's still leaking. Flat an hour later... At this point I'm over it and ready to return this bed, my wife is also frustrated and calls the store where we bought it from. They were very helpful and even offered to personally come out to the house on Friday to troubleshoot the problem but could not guarantee they would have the parts to fix. In talking with him we determine it is the Air chamber that needs replaced. He even called customer support and explained to them the issue so when I called in again there was no further investigation/troubleshooting required. I call them back and they agree to ship me the new Air chambers via GROUND SHIPPING.
At this point I've already been sleeping on the couch for 4 days, now she is telling me it will be another 5-7 days. Only after I complained about it did she agree to ship it next day air but it would take "a day or two" to process before shipping. So here we are on Friday, no air chambers and its expected to deliver on Monday. That is 9 days on the couch when I just spent $3300 for a new bed. Am I the only one who has heard of overnight shipping?
The price of the pump they sent was listed as $499, the price of the air chambers was listed as $376. It is all covered under warranty for now. However, having these problems this soon after purchasing does not make me feel great about the next "25 years" of its lifetime when the warranty starts to decline in coverage and I will have to incur those costs. I will likely be calling next week to return it and be out several hundred dollars which was explained to us when we purchased it so it's not a surprise. Will not purchase another and will not recommend it to anyone else either.
Reviewed April 23, 2015
We purchased our Sleep Number several years ago. And have been loving it ever since. I have a bad back and my wife has back issues. And when I wake up in the morning my back does not hurt. The selection of bedding is also great. The in balance sheets and mattress pad are wonderful. When she's too hot I'm just right, when I am too cold she was too hot, now with in balance sheets we're both just right. We've recommended sleep number to many friends and family, and they've all thanked us once they received their beds.
Hi Tom, thanks for sharing your review. I'm happy to hear both you and your wife have been enjoying your bed as well as your bedding collection items, and I'm glad your bed has helped relieve some of the aches and pains you were experiencing! We love hearing our owners share how their bed has improved their sleep, and we appreciate you posting your experience. If you ever have any future questions or comments, please don't hesitate to get in touch with us. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Keep sleeping well! Sincerely, Alexandra B Online Customer Care
Reviewed April 21, 2015
We went to the Sleep Number store to check it out and ended up buying a C3 bed. The salesperson was very nice in showing us the different beds. At the time we got started with the C3 now, we are thinking of moving up to a larger number with more movement and more options. I would recommend this bed and any other Sleep Number bed.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed April 21, 2015
We purchased our Sleep Number King i8 nearly 5 months ago. In addition to loving the added room & comfort of a king sized bed vs. a queen, we enjoy being able to adjust our individual Sleep Numbers to our exact comfort level. I can honestly say though that I do not experience the great night's sleep that I expected on a regular basis & have tried to adjust my sleep number to compensate. The memory foam layer also tends to keep the bed on the hot side. They will of course, sell you a cooling layer as I'm sure they've realized this is an issue.
We also ordered the adjustable base & the Sleep IQ, but find that sleeping flat is our most comfortable position. We do enjoy occasionally watching TV in the no gravity position though! We purposely did not order the split mattress as that would cut down on cuddling. The Sleep IQ is "OK", but still in its primitive stages, in my opinion, not necessarily worth the extra $$. Many times the IQ is not accurate, not updated to the correct date at least once per week & reading the wrong Sleep number setting.
Reviewed April 20, 2015
The mattress alone is wonderful but I've suffered from back problems for years and the adjustable frame has been wonderful for me.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 20, 2015
Our bed is wonderful. It has helped my husband’s arthritic knee and back. It is comfortable and we love the option of making it as hard or soft as we want. The king split works great for watching tv. We are very pleased with it.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 20, 2015
Purchased a queen bed, mattress pad, 2 foam pillows. Cost over 2,000.00. Delivery was missed twice, was given a waiver of delivery fee. So far so good. Not happy with bed, back ache each morning after about 5 days. Tried different settings. Never contacted by salesman until I mentioned to company about not being contacted, then received a call asking how I was enjoying the bed, lol. 27 days into bed I called and told them I did not want it, told I had to keep 30 days and was offered more foam to try on the overpriced air mattress, I declined the foam.
After 30 days called back to return and was informed I was to pay return shipping. Given 3 choices of cost, I believe they were prepaid UPS label & I provide materials, they provide materials and charge me for boxes and shipping or pay 200.00 for the delivery guys to pick up (funny but they were on time and date to pick up, actually a little early). I chose the latter as it was most expense but a lot less hassle.
Make sure delivery people leave the boxes when they set up in case you wish to return later, will save you some money. I got stuck with a 500.00 bill because of 2 pillows @ 75.00 each we were told we needed (which are now as flat & lumpy as the 30.00 ones we had, lol), a 265.00 mattress pad we had to purchase or void warranty (be sure to read the fine print before you sign and purchase), and the return shipping fee. Overall one of the most dissatisfied purchases I ever made. Please read all the paperwork before signing and be sure to keep all the boxes when they deliver.
Hi Tom, thanks for taking the time to share this with us. I’m so sorry you had a hard time getting comfortable in your bed, and I also apologize we weren’t able to find a solution to help you start sleeping better when you had your bed. We want you to know our owners are responsible for shipping costs should they decide their beds aren't a fit for them, and this is a standard fee if you chose to have our Home Delivery pick up your mattress. While we wish our bed had been a better fit for you, we're glad you were able to take advantage of your trial period to return it once you determined it wasn't quite right for you. We also want you to know we’ll be happy to take another look at your account to see what options we have available for the trouble you’re experiencing with your bedding collection items. To begin, simply message me with your name and shipping address, so I can find your file, and I’ll begin exploring solutions with you right away. I hope to have the chance to work with you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed April 18, 2015
Service at the Rancho Cucamonga, CA store seemed great and we purchased an i8 for over $8,000. When the bed arrived today, although the technicians were professional, they could not get half the bed to work and had to order new parts. There is a huge gap between the bed and the headboard with the brackets they gave us, our bed skirt would not work as we were told it would and we had to run to the store to buy rubber casters instead of the felt ones we were told to have. We were sent a survey right after the purchase which was incredibly premature because although we gave high ratings, we are now very dissatisfied customers.
Hi Cathy, we appreciate you taking the time to make us aware of this, and we're so sorry for the experience you've had! We try to ensure all of our owners have a great experience with us from the first time they set foot in one of our stores to the last time they use one of our beds, and it's clear we fell short of that goal in this case. We spoke with our Customer Service Team and they let us know that they're working on solutions to this for you, but we want you to know that we're forwarding your comments on so that we have the opportunity to examine our processes and see where we have the chance to improve our processes in the future. If you have any questions, or need any further assistance, please don't hesitate to reach out to us here.
We hope you have a good evening.
Sincerely,
Alan SOnline Customer Care
Reviewed April 18, 2015
My husband and I have thoroughly enjoyed our SleepNumber bed! It has provided better sleep as far as more sound sleep and less backaches when we get up. The salesman was extremely helpful and was very knowledgeable about the product.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed April 18, 2015
I am very pleased with Sleep Number. The salesman at the store wasn't pushy at all, and he was very helpful. He answered all my questions, demonstrated the bed, and I think it sold itself. I have a very bad back, and usually woke up hurting. I frequently had to lean on the wall by my bed just to stand straight. After I started using my Sleep Number, I no longer have to do that. My back feels much better in the mornings now. It didn't cure my problem, of course, but it sure helped. I wish I had gotten this bed years ago. I would definitely recommend it to everyone.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 18, 2015
Can always find the perfect comfort level no matter how you feel. One person needs soft and the other needs hard. Either way you get the best of both worlds. The sleep iq can help you find out what you actual sleep best with. Plus it can help get rid of back pain.
Thanks for sharing your review, Derek. I'm so glad to hear you're enjoying the benefits only the Sleep Number® mattress can offer, and that you're now receiving the great sleep you deserve! If you have any questions about your bed for us in the future, please don't hesitate to let us know and we'll be more than happy to assist you. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Keep up the great sleep! Sincerely, Alexandra B Online Customer Care
Reviewed April 17, 2015
I have serious back problems. The Sleep Number bed is the only bed I have found that lets me sleep comfortably. Being able to adjust its firmness based upon how I feel is a big plus. I just recently purchased my second Sleep Number bed for my Florida home. I highly recommend Sleep Number.
Thanks for posting your review, Timothy. We’re so happy your bed is helping you get the great sleep you deserve! It always make our day to hear our owners express how much they’re enjoying the different benefits our beds can offer. We’re confident you’ll have many more nights of great sleep to look forward to, and if you have any questions for us along the way, please don’t hesitate to let us know. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B Online Customer Care
Reviewed April 17, 2015
Not real happy customer. For $3600 expected more. Bed makes noise (like an old rusty innerspring). Can't really use the tilted head as I can't sleep on my back (although my wife would like to) -- maybe the split would have been better. Don't use the vibrate - too loud and not very smooth. Extra charge ($40) for headboard bracket was a waste as it's not close enough to bolt on anyway. We had a Sleep Number about 10 years ago - seemed to be constructed much better then.
Thanks for taking the time to share this, Oscar. I'm sorry to hear your bed is making noises, and that you’re not enjoying the adjustable base feature at this time! I understand how situations like this are frustrating, and I want you to know I’ll be more than happy to take a look into your account to see what solutions we have to best help. To begin, simply reply with your full name and shipping address, so I can find your file, and I’ll begin exploring the options we have available right away. I hope to hear back from you soon. Sincerely, Alexandra B. Online Customer Care
Reviewed April 16, 2015
We bought the bed and was told it was a 100% money back guarantee. We returned it within 30 days and were told we would get a 100% refund. Now after the bed is gone and returned, they won't refund us the delivery fees. We are out $435.36. We have called and talked to them over and over again and keep getting different people and answers.
Thanks for sharing your review, Paul. I'm so sorry for the confusion about our return shipping! We want you to know our owners are responsible for shipping costs should they decide their beds aren't a fit for them, and this is a standard fee if you chose to have our Home Delivery pick up your mattress, which it sounds like this is the return method that was chosen. We do offer a number of methods to return your bed to us, including using a shipper of your choice, so you can better control your level of investment with us. While we wish our bed had been a better fit for you, we're glad you were able to take advantage of your trial period to return it once you determined it wasn't quite right for you. If you'd like us to look into the different return shipping options we have for you, please just send us a message and I'll be glad to provide you with details. I hope to hear from you soon! Sincerely, Alexandra B. Online Customer Care
Reviewed April 15, 2015
My full experience with the purchases and use of my Sleep Number beds was and is wonderful. The sales personnel were extremely knowledgeable, courteous and showed honest concern for meeting my needs. Additionally, I've never had a better nights sleep as I have with my beds.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B Online Customer Care
Reviewed April 15, 2015
It has been a great experience so far. I am still experimenting some with our sleep numbers as some nights it just seems like I want a lower number. It is the best feeling to have the number at 100, lie down on the bed and press the remote for your sleep number. You can just feel the tension leave your body as the bed adjusts to your sleep number.
Thanks for sharing, Linda! I'm thrilled you're enjoying the benefits that our beds can offer, and I wish you many more nights of fantastic sleep. If you have any questions or comments for us in the future, please don't hesitate to let us know. Keep sleeping well! Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Sincerely, Alexandra B Online Customer Care
Updated review: Feb. 1, 2016
Thank you for all your help. I finally found boxes that I made work. I wish I had the option to keep the boxes when the bed was delivered. The delivery guys ripped up the boxed to open them and took the remember ta with them. I would recommend letting your delivery guys know to not rip the boxes apart and to leave them with the customer while they are in the trial period. It would have saved me $30 in boxes.
Original Review: April 13, 2015
I purchased the P5 bed model on President's day weekend. I paid $2500 up front and financed the rest which was $276. I was hoping to pay it off right away and maybe it would help my credit. I got a statement that I owed the $276 and another statement saying I would be billed through the financial company for an addition amount of $3,688.50. Wait what???? I called the financial company, the store I purchased the bed from (Vintage Fair Mall in Modesto Ca.) and the Sleep Number's corp office. Oh surprise the Sleep Number store and their corp office said it was not in their records and so they could not help me and the financial company said "Sleep Number billed them so they would have to fix it." (back and forth, back and forth)
After a month and a half of calling both companies numerous time they figured out that after my purchase another customer's purchase was charged to my card. Wait how could my private information be used? They said they would refund me $215 for the inconvenience. Well I asked to return the bed. The customer service talked me into accepting the $215 and told me to take more time trying out our bed and then return it if I wanted. I accepted the money and told him "I would talk to my husband about the situation." We rather not do any business with this company anymore but when I said I want to return the bed they are still going to charge me for return shipping and I don't get back my delivery shipping. They already refunded me the $215 so just give me the back the $2285.00. How can they allow staff to commit fraud and I have to suffer?
Hi Tara, thanks for taking the time to share your review. I’m so sorry for the experience you’ve had with us so far, and I can’t apologize enough that this situation took so long to correct for you. We aim to provide an exceptional experience at all interaction points for our owners, and we understand we fell short of that goal for you. I want you to know I’ll be forwarding your feedback on to our Leadership team so they can review your comments and so we can ensure situations like this do not occur in the future. I’d like to have the chance to take another look at your situation to see what solutions can be offered to address this. To begin, please reply with your full name and shipping address, so I can find your file, and I’ll begin exploring options with you right away. I hope to have the chance to work with you soon. Sincerely, Alexandra B Online Customer Care
Reviewed April 12, 2015
Love our new mattresses. We had a Sleep Number bed that was over 25 years old, so we bought a new king to replace it.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 11, 2015
Service in the Sleep Number store was excellent; no pressure to buy something I didn't want. Delivery was exactly as promised. Mattress was easy to assemble. We were replacing an early version of the Sleep Number mattress; the new one was more plush and far more comfortable. We slept better from the first night. I haven't had any back problems (which were fairly frequent before) since the new mattress arrived. I would recommend this product (i8) very highly. No complaints from us.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B Online Customer Care
Reviewed April 11, 2015
My husband and I were very pleased with our experience at the Sleep Number Store. The saleswoman was helpful and not pushy. In fact, we went away to think about it, then returned after discussing to purchase the bed. The bed is great, and I've been sleeping a lot better than on our old traditional mattress. Highly recommend!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B Online Customer Care
Reviewed April 11, 2015
This has got to be the best bed I have ever slept on. Every night since we purchased the bed, I have gotten a full night of restful sleep. I would recommend this bed to any and everyone!! Thanks Sleep Number!!!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B Online Customer Care
Reviewed April 11, 2015
Salesperson was very nice, spent a lot of time helping me find perfect mattress. Was told sale was ending soon, after that free deliveries will no longer be allowed by the company. Told her about possible delivery issue, about mattress not fitting in stairwell and needing to be lifted through second story balcony. Was told it's not a problem. I scheduled delivery, and also told the person on the phone about my delivery concerns. She told me it'll be no problem and movers will figure it out. Delivery people were very nice, took one look at the situation and said it's impossible.
Mattress comes in boxes, but the base is 150 pounds and they can't lift it up through upper level loft. They called customer service for me and cancelled my order. I was told if I wanted to return all the sheets and accessories, I would have to pay for shipping, so I took it back to the store. Once there I informed the sales person why my order was cancelled. But as I waited for her to finish up a sale, I found it interesting that she also gave that customer free delivery, even though she told me that was no longer going to be allowed. So either she was misinformed, or she lied to get me to purchase quickly.
She then refunded my entire purchase to the line of credit I opened up, minus 2 pillows I was stuck with because I already opened and started using them. The pillows are fine after the nasty chemical smell dissipated, but I would've preferred to return those also. My biggest problem is that I paid $500 cash at the time of purchase. She told me to call customer service and they would refund me via check. I called, the person didn't know what to do. She took my contact info and said she would talk to a manager.
I received a message saying I should receive a check in 7-10 business days. I waited, received nothing. I called back on the 10th business day. The customer service person didn't know what to do. He told me he would resubmit the request. I got tired of waiting, and decided to call synchrony financial. The automated voice said I (STILL) had a credit on my account, and easily allowed me to request a check. It really appears that the sales staff, and the customer service reps have no idea what the company's policies are.
I also question the integrity of everyone I dealt with in this matter. Everyone told me they would take care of this problem, but apparently nobody has. It's been one month now, since I paid cash for something I never received. I find it ridiculous how difficult it is to get my money back. I can't rate the actual product, but the experience I had with the company has turned me off completely.
Hi Linda, thanks for taking the time to share this with us. I can't apologize enough for the trouble you've had with your refund since deciding to cancel your order, and I'm very sorry for the issues you've had with our Sales team and Customer Service team not getting this resolved for you in a more timely fashion. We expect to provide a great experience for all of our customers from start to finish, and it's clear we've fallen short of that goal in this case. I'd like to have the chance to look into this for you to see what I can do to help, and to ensure that the details of this situation are forwarded on to our leadership team so they can follow up on this and make certain it doesn't happen again in the future. To get started, please just send us a message with your full shipping address, so I can locate your account, and I'll begin investigating this situation for you right away. I look forward to getting this resolved for you soon.
Reviewed April 10, 2015
Bought Sleep Number mattress. Since it is different technology, they advertise "100-day no risk trial". I bought the mattress and it did not work well for me. When I asked for a return they said that I can only return the mattress, not the motor system that I bought with the mattress, and other items such bed sheets, mattress pad. Mattress cost is only $1199.99 (plus tax) out of the total purchase of $ 4713.95 (plus tax). So I am out approximately $ 4000 for "TRYING THEIR MATTRESS FOR 45 DAYS!!"
Thanks for taking the time to share your review with us, Sikander. I'm so sorry you're having a difficult time getting comfortable in your new bed! While we find that most of our owners love their beds, we understand they won't be quite right for everyone, which is why we offer our 100 night trial on our core line models. We think it's important for you to know that our adjustable base models are all final sales, which is an industry standard practice due to their significant size and weight, which makes them difficult to ship back to our returns warehouse. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to sign once you complete your order, so this information should have been provided in your paperwork. If you don’t recall signing your receipt to confirm you understand your terms of sale while you were in the store, please reply here with the name and address we delivered your bed to and we can get in touch with your local store to check on this for you. We also want you to know that we'll be happy to look into solutions to get you sleeping better in your new bed, and to get started, simply reply here and we'll begin exploring comfort solutions with your right away. We look forward to talking with you soon! Sincerely, Alexandra B Online Customer Care
Reviewed April 9, 2015
I have had back surgery twice and have chronic low back pain. My husband has low back and left hip pain. Neither one of us could sleep through the night. We replaced our old mattress with a Tempurpedic-type one, thinking that would help. Back pain actually increased. We gave that mattress to our daughter and purchased a nice Serta. No noticeable change. We were constantly exhausted from lack of sleep. We finally decided to bite the bullet and sprang for the Sleep Number.
I'm not gonna lie, we spent a bit over $6,000 for a king size dual adjustable, which I thought was a staggering amount to pay for a bed. BUT, I'm now able to sleep through the night and wake up without back pain. My husband previously could only sleep on his back due to his hip pain, but can now sleep comfortably on either side. I'm a 35 and he is a 60. The fact that we can customize our sides to suit us is invaluable. I have recommended the Sleep Number to 3 other couples, one of which already purchased theirs and have had the same experience we did. If you have the means, it is worth every penny!
Thanks for sharing your experience with us, Wendy! I'm so glad to hear you and your husband have found comfortable settings and are getting the great sleep you both deserve. I'm also excited you're enjoying your bed so much to recommend it to others, it makes our day to see our owners sharing wonderful sleep with everyone. If you ever have any questions, or need additional information on your bed, please don't hesitate to let us know, we're here and happy to help.
Sleep Well!
Phone: 1-888-411-2270Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely,
Jamie SOnline Customer Care
Reviewed April 9, 2015
Best king bed mattress I've ever owned and it's been nearly 10 years. Only problem has been recently, when I began losing air in a chamber. I looked online and tried what was recommended to no avail. Then I called and learned there is no "repair" service folks, and when I questioned the lack, she grudgingly advised that they will send an install team out to assist. This team will evaluate the issue for which you pay 149.00 upfront. (I had to call and request the e-mail me the receipt for my payment as I never received it after a week or more.)
When I questioned the process to make sure it would be handled in one call, I was told that these install teams do not carry parts, which seems questionable. She told me they will evaluate the issue and then order the necessary parts and then come back to install them - seems that if they can find the bed model number there ought to be a way to avoid necessitating a second trip and now I'm wondering if I'm going to get hit with another fee. Anyway, I love the bed so I'll deal. Then after taking my money, I learn the real issue is when you try to schedule a time - the customer service rep flatly told me Sleep Number will not guarantee a time but will guarantee a range of time, so I scheduled for April 10th 2015, 8 am to 12:00 pm.
Apparently, a range of time is not guaranteed either - I got a call April 9th telling me the new time which conflicts with appointments I made specifically around the time I was originally given. When I protested, I was again coldly told that now they would not guarantee a range of time. If I want service, then it has to be when they get around to it and that's that, so… apparently, mine is their time to waste and I get to pay for it! Absolutely no consideration for the impact on customer's schedule. This grudging, cold and unfriendly lack of customer service leaves a lot to be desired for the customer that's paying their salaries. If there were any other option to repair this bed, I'd go in that direction just to avoid dealing with the situation.
Happily, we live in a free market economy and I'll be exercising my choice based on this annoying experience. This lack of customer service for their product is a big consideration for the many people like me who own a bed they need help to move let alone repair. I'll be in the market for another bed soon and planned to buy the split king, but this experience is definitely forcing me explore other options that back up their product with available, friendly, considerate customer service. Get real - who would purchase anything at upwards of $6,000 with no customer service on that 10 year "guarantee". Really Sleep Number, how hard is it to guarantee a range of time? My other service providers do so with great efficiency and user friendliness. Very disappointing!
Thanks for sharing your review with us, Sammantha. I’m so sorry for the issues you’re having with your bed right now, and I apologize for the experience you’ve had with our Customer Service team! We want you to know we suggest troubleshooting with us over the phone or online because it allows us find out what needs to be replaced and we’re able to order the replacement part and get this part sent to you much quicker. We understand a technician is coming to your home to troubleshoot the air loss, and we’ll be more than happy to assist you in this process once it has been discovered where the air loss is coming from. We’d like to take another look at your account to see what can be done to best help, and to get started we just need you to message us with your full name and shipping address, so we can find your file, and we’ll get to work. I hope to have the chance to work with you soon! Sincerely, Alexandra B Online Customer Care
Reviewed April 7, 2015
We just love our sleep number bed... I can't wait to go to bed and hate to get up in the morning, it is so comfy. We even got our four year old daughter her own sleep number which she also loves...
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 7, 2015
My wife and I purchased a "Split King" From "Sleep Number" and have found the sheets do not last. We purchased two sets of "Lyocell Split King sheets" which cost, after discount, $154.99 per set. The sheets are tearing and becoming thinner. These are the worst sheets we have ever seen or used for that matter. You would think that they would provide a better quality product after all the hype that give about their products being "the top of the line." After spending almost $8000.00 for their products we didn't even receive a telephone call from them inquiring about how we liked the bed and if we were satisfied or had any problems, etc. Nothing, nada, zip fro Sleep Number.
If you call the store you automatically receive a taped message that they are with a customer and will get back to you. On numerous occasions we have walked past the store, which is in a mall, and saw absolutely no customers therein. It appears that once you buy from them that you become forgotten. All we can say is do not buy inferior sheets from this company.
Thanks for posting your review, Charles. I'm so sorry you're having trouble with your Lyocell Sheet Set, and I apologize this issue hasn't been addressed for you yet. We think it's important for all of our owners to know that making certain to carefully follow the care instructions for all of our bedding products, as well as rotating the head and foot of the sheet can greatly help to extend the life of your sheets, if you aren't doing so already. I'd like to have the opportunity to take another look at your account to see what we can do to best help with your situation. To get started, simply message us your name and shipping address, so we can find your file, and I'll begin exploring options we have available for you right away. We hope to have the chance to work with you soon! Sincerely, Alexandra B Online Customer Care
Reviewed April 6, 2015
We bought the C4 bed. The only problem we have had is the mattresses slid like they are too small for the covering. We solved this by putting a layer of foam on the outside edges inside.
Hi Dawn, thanks for taking the time to share this with us, Dawn. While I'm glad you're enjoying your bed, I'd like to have the chance to look into the concerns you mentioned about your mattress sliding on your base. Just give us a call at 1-888-411-2270 from 8AM-8PM CST, M-F and 8:30AM-5PM on Saturday and we can get started right away. We hope to have the chance to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed April 6, 2015
My husband and I had been looking for a while for a new bed. We had only had our current bed for 2 years and it was shot! We wandered into a Sleep Number bed store and tried it out. Our salesman was very helpful and knowledgeable about the Sleep Number bed system. We purchased the bed and we couldn't be happier. Neither of us can remember sleeping this well or woken up more refreshed. We highly recommend the Sleep Number beds!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 5, 2015
This mattress is the best mattress I've ever slept on. I was initially skeptical, but when a friend recommended, I decided to try it out. The salesman was knowledgeable and explained the many benefits. The mattress is expensive, but I don't anticipate ever replacing it. All in all, it truly lives up to its claims. Plus Customer Service is great.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 5, 2015
Great bed and the people in the store were very helpful. Recommend the bed to any couple, it saves on arguments about sleeping comfort.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well.
Sincerely,
Alan SOnline Customer Care
Reviewed April 4, 2015
Recommend Sleep Number. Best sleep I have had in years!
Thanks for sharing with us, Donna. We're thrilled your bed is helping you get the great sleep you deserve! If you ever have any questions, or need some more information on your bed, please don't hesitate to let me know directly.
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed April 4, 2015
From the moment we arrived at the store through the process of picking a bed to purchasing one all the way to having our bed delivered was absolutely amazing!! Best service ever!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed April 4, 2015
Started with a queen in the RV; liked it so much that we replaced a daybed at home with a extra long twin with an adjustable base. Use the twin daily for relaxation and TV viewing; very comfortable and aids in caring for a bad back. Intend to order a king when replacing our main bed mattress.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed April 4, 2015
We are truly enjoying this bed. Between my wife and myself we have back and knee problems. It's been great to have the firmness adjustability. To have the options has been priceless! Yes we do recommend this bed to our friends and family. Every one that comes over wants to lie on our bed.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed April 4, 2015
I was having serious hip problems from too much activity and too soft of a bed. I received my adjustable Sleep Number bed, found my number and have not had a problem since. I actually look forward to going to bed each night.
Thanks for sharing, Dianne. I'm so glad you've been enjoying your bed, and that you're receiving the great sleep you deserve! We're confident you'll have many more nights of restful sleep to look forward to, and if you have any questions along the way, simply let us know and we'll be glad to assist you. Phone: 1-888-411-2270 Live Chat: http://bit.ly/SNChat Email: customerservice@selectcomfort.com Keep up the great sleep! Sincerely Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed April 3, 2015
My husband bought us a sleep number bed as a gift. He watched video's regarding the bed and was convinced the bed would be perfect for us. After spending an embarrassing amount of money, we now have an uncomfortable air leaking waste of hard earned money. I would tell anyone who is considering this bed they are better off buying a cheap air bed and throwing a heavy blanket over the top, because it is pretty close to the same thing! I'd like to know how they can get away with saying it relieves pressure points because in my experience it created them. My back, legs and hips hurt horribly. We replaced the "air junk" with a memory foam bed and are now satisfied. What a total waste of money.
Thanks for taking the time to leave your review, Paula. I’m so sorry for the troubles you’ve had with your bed, and I also apologize that these issues haven’t been resolved for you! I understand how not sleeping well can be frustrating, and I want you to know if you still have your mattress, I’ll be happy to look into some solutions to best help with your situation. To get started, simply respond with your name and shipping address so I can find your file, and I’ll begin looking into options we have available for you right away. If you decided to get rid of your bed entirely, I want you to know we really appreciate you giving our beds a try, and we hope your memory foam model provides you with the great sleep you deserve. If you have any further questions or comments for us, please just let us know, we’re here and happy to help. Sincerely, Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed April 3, 2015
After a few weeks of decreasing the bed comfort number I was told by a technician that I needed to be at 35-45 as I was a side sleeper. After two nights at 45 I had sciatic pain on my left lower back and night 3 woke up with back spasms. I called to return the bed and was offered to purchase accessories to improve the bed (I paid $1300 for this bed so I think for that price I should be able to sleep on it.). I learned to return it I would have to pay $199 to have it picked up or for $99 I could buy UPS postage but I had to provide my own boxes. I paid $119 to have the bed delivered and the men gladly took the boxes with them. It will cost you at least $200 to try this bed. Be Honest. Tell people this BEFORE they buy the bed.
Thanks for sharing your review with us, Theresa. I’m very sorry you didn't have the experience with your bed that you had hoped for! While our beds are a great fit for most of our owners, we understand they aren't a perfect match for every person which is why we offer our 100 Night In Home Trial so you can return your bed should you decide it isn't right for you. All of our owners are responsible for the return shipping of their mattress if they decide to set up a return, and this information is provided in the terms and conditions of sale that is signed at the time of purchase. This information can be found on our website, at the registers in each of our stores, and also on the back of your receipt. If you don’t recall signing these terms, please just respond to us here with your name and shipping information and we’ll be glad to check on this with your local store for you. We hope to hear from you soon! Sincerely, Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed April 3, 2015
I have owned a Sleep Number bed for over 2 years now. My parents have had one for years and recommended it. I loved the bed but my SO wasn't sleeping well due to medical issues. So we went down to the local Sleep Number store to talk to them to see if they had anything that might help. After describing what was happening during her sleep, he took us over to see an adjustable bed called FlexFit. This bed has a medical style base that will raise and lower the head and foot of the bed. We decided it might just be what we need so we bought it with the i8 mattress. Although very expensive, it has been a godsend to her, helping her get a good night's sleep.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com Keep sleeping well! Sincerely Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed April 2, 2015
Near Xmas I purchased the c3 bed and base. Problems in order of occurrence: Adjustable base displayed in stores hides size of base. False advertising with the base is the first complaint. Bed was so poorly made it was ripping at all the tufts within 2 months. Bad quality reason for return but had to fight not to pay $200 pickup fee. Return pickup -drivers took the base connectors. Paid $1388 in cash and now only told me of refund to higher balance card.
Contract states "refund will be issued to original method of payment! I paid with a debit card and have right to receive it back the same way. Sleep number shouldn't be able to choose how to pay my synchrony card! Synchrony Bank stated to try to fix with store. They are unaware of highest balance process. Sleeping on couch until get cash. Sounded sleep than on c3 but have leg & back pain. Need pain meds and adjustments to work.
Hi Amy, thanks for taking the time to post your review. I’m so sorry for the various issues you’ve experienced since purchasing your bed! We aim to provide our owners with fantastic experiences from purchase, to Home Delivery, and beyond, and we apologize we fell short of that goal for you. While our beds are a great fit for most, we understand they aren’t a perfect match for every person, and we understand your decision to return your mattress if it wasn’t the perfect night sleep for you. I’d like to have the opportunity to take another look at your file to see if we can assist with your situation in any way. To begin, simply reply here with your name and shipping address, and I’ll begin exploring the options we have available for you right away. Sincerely, Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed April 1, 2015
My wife and I have 3 Sleep Number beds, the oldest being about 10 years and is as good as the day we bought it. The last was a split king adjustable that helps with my degenerative condition. We have tried other beds and no bed gives us the comfort of a sleep number bed. I will always have one and dread traveling because I have to sleep in another bed.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed April 1, 2015
Sleep Number Bed LE - Wonderful customer service with fantastic in-store experience. They were patient and helpful throughout all my wife and I's questions. Gave us a wonderful deal on a bed and then we went back to buy pillow and sheets!!! We both have never slept better in our lives.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Keep sleeping well!
Sincerely
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 31, 2015
Best investment I have made. This bed makes me sleep better and I wake up refresh and ready for the day.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed March 31, 2015
We purchased in Dec 2014, delivered 26th. It broke 29th. Called customer service and we could return the $4000+ bed or have it repaired or upgrade when we thought we purchased the latest greatest model. After paying for delivery and the picking up of the bed at 392.57 out of our pockets, we were told another credit would be issued for the mattress cover and pillow of 231.09. I just got off the 4th phone call with sleep numbers and synchrony bank to see where our credit it is and it is still pending. I received an email confirmation that the pillows were at the warehouse and a credit will be issued. Now the story is they never received anything. I disputed charges on the bank financed and they said nothing has been done for a month. Sleep numbers is looking into it again. This was the worst purchase that has cost us almost $400 for having a broken bed and no credit. They don't stand behind their products or the purchases or credits!!!
Hi Rosie, thanks for taking the time to share this with us. I’m so sorry for the issues you’ve had with your new bed , and for the difficulty you’ve experienced in receiving your refund! We strive to provide exceptional interactions for our owners at all contact points, and I sincerely apologize we fell short of this goal for you. I understand how not receiving this refund in a timely fashion can be frustrating, and I’d like to have the chance to take another look at your account to see what we can do to expedite this process. To get started, simply reply here with your name and shipping address, so I can find your file, and I’ll begin investigating into this situation for you right away. I hope to hear from you soon! Sincerely, Alexandra B Online Customer Care customerservice@selectcomfort.com
Reviewed March 29, 2015
I visited the new Sleep Number store in Wayne on Rt23 today to purchase pillows. The two sales associates there were absolutely awesome. They were friendly, accommodating and very helpful!
Hi Janet, thanks for taking time to share your experience with us. I’m so glad you had a great time when visiting our Wayne location, and that our agents were able to be such a help with answering all your questions and providing you with the information you needed to be confident with your purchase. We love praising our local agents, and I’ll be sure to share the details of your experience with their area manager so they can receive the kudos they deserves.
If you ever have any questions in the future, or would like some more information on our beds, please just let us know.Phone: 1-800-472-7185 (8 AM - 8 PM CT M-F, 8:30-5 CT Saturday)
Live Chat: http://bit.ly/SNChat (7 AM to 11 PM CT every day)
Email: customerservice@selectcomfort.com
Facebook: www.facebook.com/sleepnumber
Have a great day and sleep well!
Alan SOnline Customer Care
Reviewed March 29, 2015
My husband and I purchased a sleep number bed around October 2014. I can honestly say that I have never felt better. Before I would wake up with aches and pains. No more. We also got the adjustable head and foot. They have both been wonderful especially since I suffer from allergies and I am frequently congested in the mornings. With the head up a little, I find I sleep better and wake up with almost no congestion.
Thanks for sharing your experience with your bed with us, Theresa. I'm so glad your bed is helping you sleep better and wake feeling more refreshed with fewer aches and pains.
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 28, 2015
We purchased our Sleep Number about 6 months ago and we couldn't be happier! It has helped us to get more rest and has also helped to relieve the reflux issues that I suffered. We would highly recommend the Sleep Number bed!
We're so glad you're enjoying your bed, Frances, and that it's helped you both get the better night's sleep you deserve. It always puts a big smile on all our faces to hear our owners share how much they love their beds and we hope you keep sleeping well for years to come. If you ever have any questions, or need some more information on your bed, just let us know.
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 28, 2015
The saleslady was nice and patient and answered all our questions. We have gotten much better sleep with this bed over our old bed. Four years ago we purchased an all-foam latex bed by Vera Wang. It was like the Tempur-Pedic beds but not that brand. We were swayed by the memory foam that made it so comfortable. However, that lasted 6 to 9 months before the foam no longer remembered to bounce back. Needless to say, that was one of the most uncomfortable beds ever. We love the fact we can adjust our Sleep Number bed to our needs. I recommend this bed to all our friends and family.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Facebook: www.Facebook.com/SleepNumber
Keep up the great sleep!
Sincerely,
Alan SOnline Customer Care
Reviewed March 28, 2015
Attention: People that own Sleep Number beds should be aware of the customer service that they provide. I purchased a bed a long time ago, it was a King Size bed with an adjustable frame, and as you look at the bed from the bottom, I sleep on the left side and the right side DOES NOT WORK. I CAN TAKE THE MATTRESS FROM THAT SIDE AND MOVE IT OVER TO THE LEFT AND IT WORKS. THE PUMP WILL PUMP UP THE MATTRESS, but it leaks somewhere, and Sleep Number will do nothing about it. They just say, "Do it yourself." Well, is that good customer service? All they want to do is sell the product and they don't want to service it at all. I find this upsetting. There must be a leak between the mattress and the pump, but I am handicapped so they could care less. I can't get under the bed to fix it or repair it. So there I sit with 1/2 a bed due to Sleep Number Co WILL NOT come out to the home and fix it.
So I am posting this to warn people that purchase their product. I bought the adjustable frame when they 1st came out and for the entire package was about $5,000 dollars, because I was handicapped. I see the ads on TV for Sleep Number and I just want to change channels because of the way they lie to people. So, if you want to, send me a reply with suggestions...... The adjustable frame works fine but it is the mattress that I am having a problem with. I am single and might want to sell the whole thing if interested, the adjustable frame, the mattress, I even have a King Size headboard that would go with the package.
Hi Donald, thanks for taking the time to let us know about this. We're sorry you're having some trouble with your bed! Defects in our beds are rare, and we want you to know we intentionally manufacture our beds to be very easy to service in the event you do have any trouble so we can get you back to sleeping comfortably as quickly as possible, often in less time than it would take to schedule for a technician to come look at your bed. I'd be happy to take a second look at this for you to see what other options we can offer to help resolve this for you. Simply reply here with the name and address we delivered your bed to and I can get started right away. I hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
Reviewed March 27, 2015
Well, this is my 2nd Sleep Number bed. When my husband and I purchased our first bed, it was because of my lower back problems. I was visiting a chiropractor just about every day for an adjustment. I could barely move in the mornings and was just too tired to get good rest when I laid down, besides feeling like I was laying on concrete.
We upgraded a few months ago to the adjustable Sleep Number bed... Such a joy to be able to read, watch television and sleep in amazing comfort. We also purchased the Dual Temp mattress topper and let me tell you, jumping into bed and my spot being either warmed if it's cold and cool, when it's hot... MMmmmm!!! Such a pleasure! Thank you Sleep Number for making my sleep better and more enjoyable! By the way, my number is 35.
Thanks for taking the time to share this with us, Trudi. We're glad you're enjoying your bed and bedding so much, and that you've found a setting that has you getting the better night's sleep you deserve. If you ever have any questions, or simply need a bit more information about your bed or DualTemp™ Layer, please don't hesitate to let us know.
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 27, 2015
I ordered an air chamber. Next day air on wed was promised it would be at my home Friday before 10:30 Am 50.00 extra. This company just lies about everything, quality is close to poor. I have two beds and changed everything these beds consist of many times. Never again will I buy a select comfort bed. Good riddance.
Hi Dean, thanks for taking the time to let us know about this. We're sorry you're having some trouble with the delivery of your replacement air chamber! I'd be happy to look into this for you to see what I can do to help, I'll just need a bit of additional information to get started. Simply reply with the name and address we delivered your bed to so I can locate your file and I can get started right away. I hope to talk with you soon!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 26, 2015
Was told bed would be delivered 4 (yes four) different times & kept getting re-scheduled. They told us they has 'lost the bed' & needed to re-order. This was done & another delivery date promised. Got rid of our old bed & 3 hrs before scheduled delivery time - another call saying it would be another week or so. Cancelled the bed!
Hi Patricia, thanks for taking the time to share this with us. We're sorry you didn't have the experience you were hoping for with us! We try to provide a great experience for all of our owners from start to finish, and it's clear we've fallen short of that goal in this case. I want you to know that your feedback on this is important to us, and I'll be forwarding this on to our leadership so that they have the chance to look into this and see how we can prevent this from happening again in the future. If you ever have any questions or concerns we can assist with in the future, please don't hesitate to let us know.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 25, 2015
We finally bought a Sleep Number bed about 6 months ago. To be fair, each time we purchased our last 3 mattresses, we knew we should have just bought a Sleep Number then but we were afraid of the cost (of course we never actually priced them; we just assumed). I am so glad we actually took the leap and made it happen! I have a bad back and am a stomach sleeper; my husband could sleep on a rock if he had too. The sleep number has allowed me to have the bed as firm as I need it, or adjust it softer if I need it. It has been a lifesaver! My husband didn't worry too much about his perfect number until recently when he pulled a muscle in his lower back. I helped him adjust his sleep number and he was able to sleep like a baby! It truly has been life-changing!
The only situation that we've discovered is that when we moved into a new house, we positioned the bed over a heating vent (didn't think to read about this on the official Sleep Number website) and it causes the sleep number setting to change during the night. No worries- just need to re-position the bed! All is right in slumberland again!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B. Online Customer Care
Reviewed March 24, 2015
This is the second Sleep Number bed I have purchased. My first was a queen mattress and my second one is a king size mattress. My number is 45 and I love it. I love being able to adjust the firmness of my bed whenever I want, and still allow my partner to have his number as well. It is hard to find a mattress that both people like as we know everyone has a different number. I also like the fact that today my number is 45 but it may change tomorrow to 55 or 35. You cannot adjust a regular mattress to your needs and end up using pillows and wedges to get a good night's rest. Been there and have done that and will never do that again. Thanks to my Sleep Number every night is a good night's rest. I do not know what I would do without it. Thanks Sleep Number.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Sincerely, Alexandra B. Online Customer Care
Reviewed March 24, 2015
I had purchased the best conventional mattress money could buy. "Top of the Line", with additional spring count, and 20 year warranty. Within 1 year the mattress sunk at in the hip area, followed by severe backaches. I contacted the rep. They took my mattress to rebuild it. It returned the same as when I sent it. I received no compensation. I bought a Sleep Number bed for half of the price of my old conventional bed 5 months ago, and haven't had a backache since. Money well spent. I wish I would have bought the Sleep Number bed first.
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com Sincerely, Alexandra B. Online Customer Care
Reviewed March 24, 2015
We purchased our bed and received it in mid October 2014. We purchased 2 sheet sets to go along with the bed, at 329.99 each original price. One of the sheet sets began tearing pretty quickly due to the design of the bed and I have tried stitching it together several times, however they have now torn to the point that they are unusable. The second set has since begun to rip as well. We went to the sleep number store, and the associate there told us we would have to contact corporate customer service. I did so this morning and spoke with ** . He told me that bedding was only returnable for 30 days. I told him I thought it was unacceptable that 300$ sheets would rip within 5 months of use and there was nothing that the company was willing to do. He said "yeah, sorry about that but there’s nothing I can do".
I am disgusted with that attitude. Not even a discount for purchase of another set. Absolutely unacceptable in my opinion. I feel as though a company should back their products, particularly when the defect is in the design of the product. I will be sure to remember this when looking for bedding or another bed in the future, and will not purchase anything from sleep number.
Hi Megan, thanks for taking the time to share this with us. I'm so sorry for the trouble you've had with your sheets, and I'd like to have the chance to take a second look at this for you to see what we can do to help. Simply reply with the name and address we delivered your bed to and I can get started on this right away. I hope to talk with you soon.
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Reviewed March 24, 2015
Even though I purchased the base model, it is better than any bed I have ever owned. I sleep great on this bed and recommend it to all of my friends. The best part is being able to change your number whenever you want!
Phone: 1-888-411-2270
Live Chat: http://bit.ly/SNChat
Email: customerservice@selectcomfort.com
Facebook: www.Facebook.com/SleepNumber
Keep sleeping well!
Sincerely,
Alan SOnline Customer Care
Reviewed March 24, 2015
We went with zero interest deal for convenience and it's terrible. We made, what we thought would be counted as 2 months payments in one month, at separate times and now we are finding out that we are being charged 35.00 each month as late fees. We called and were told that they can only remove 1 late fee? We've made all our payments and they chose to take our payments for and disregard the contractual agreement??? We need someone with common sense to straighten this out. Now they say we owe 145.00 in late fees. Please help!!!!
Hi Ken, we appreciate you taking the time to let us know about this. I'm sorry you're having some trouble with your financing! It's important to us that our owners have a great experience with us, and I recommend getting back in touch with our financing partner, Synchrony Financial at 1-800-250-5411 from 8am-10pm EST Monday through Sunday to see what other options they can offer to resolve this for you. If you have any other questions or concerns we can assist with, please just let us know. We hope you have a good day!
Sincerely,
Alan SOnline Customer Care
customerservice@selectcomfort.com
Sleep Number Company Information
- Company Name:
- Select Comfort
- Company Type:
- Public
- Ticker Symbol:
- SCSS
- Year Founded:
- 1987
- Address:
- 9800 59th Avenue North
- City:
- Minneapolis
- State/Province:
- MN
- Postal Code:
- 55442
- Country:
- United States
- Website:
- www.sleepnumber.com