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Saatva Mattress Reviews

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Edited by: Jon Bortin

About Saatva Mattress

Saatva is a direct-to-consumer mattress company that offers eco-friendly luxury mattresses. The mattresses are built to order in the U.S. Its engineers compared top features from luxury retailers to combine them into a durable and comfortable mattress.

Visit www.saatva.com/mattresses
Pros
  • 365-night trial
  • Lifetime warranty
  • Eco-friendly materials
Cons
  • Only a handful of viewing rooms to try mattresses

Saatva Mattress Reviews

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    Page 25 Reviews 3375 - 3525
    Verified purchase

    Reviewed July 28, 2015

    Very happy with the ordering experience to date. However, my wife is very concerned about not getting to try the mattress out prior to purchasing. Regardless of this she is looking forward to trying this product out.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2015

    Your team from the chat room while I was ordering to the follow up e-mail and personal call has been fantastic. Wasn't sure ordering online but you have made me feel comfortable about the whole process to date. I look forward to delivery and the new mattress.

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    Verified purchase

    Reviewed July 28, 2015

    So far very pleased, please be sure that my delivery address has been corrected for shipment.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2015

    The person I placed my order with was competent enough, but sounded very bored. The person who the follow-up call was very nice and professional. Thank you for the military discount.

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    Verified purchase
    Customer Service

    Reviewed July 28, 2015

    We have ordered our mattress and have received excellent communication on our order. We are looking forward to sleeping on our new mattress.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2015

    Customer service has been mature, quick, helpful, and respectful.

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    Verified purchase
    Customer Service

    Reviewed July 28, 2015

    So far, our experience has been wonderful. The website was streamlined for convenience and visually easy to navigate. Also, all follow-ups (phone call and email) were done quickly, politely and promptly as described. I look forward to having our mattress delivered.

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    Verified purchase
    Customer Service

    Reviewed July 28, 2015

    The Saatva site was easy to navigate and the information was enlightening. I was able to get an immediate answer for a question that I had since the online help popped right up. I received a verification call and email on the next business day to check my order.

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    Verified purchase
    Customer Service

    Reviewed July 28, 2015

    Placed order on 25 Jul 17 at 8:59. Received phone message from Amy **, which was hard to understand because she talked so fast that it took three replays to make out what she was saying. The more she talked, the faster she talked, and by the end of the message her words and numbers were all run together. Still waiting call from delivery.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 28, 2015

    So far, this has been a very easy process. The online chat person answered all of my questions, directed me to the warranty link and to client reviews. All were very helpful in giving me confidence to shop online for this mattress. I have my fingers crossed.

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    Verified purchase

    Reviewed July 28, 2015

    Everything is being handled expeditiously. Look forward to reviewing again once the mattress arrives. Thanks.

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    Verified purchase
    Customer Service

    Reviewed July 28, 2015

    Was contacted by email and phone within 24 hours of placing my order online. Spoke to Brent, who went over my order with me and confirmed that it was correct. Looking forward to receiving my mattress. :-)

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    Verified purchase
    PriceProcess

    Reviewed July 27, 2015

    So far we have had a great experience. We ordered 2 mattresses yesterday and received a phone call today. The ordering process was really easy compared to store shopping. The options were easy to work through and the process was simple. We like the pricing and are looking forward to getting and using our new mattresses.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    I have no comments on the product having not yet received it. I appreciate the ease of the purchase process and follow up call. Bottom line for me will be the quality of my purchase. The experience at this point is irrelevant.

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    Verified purchase
    CoverageStaff

    Reviewed July 27, 2015

    So far everyone in the order process has been very prompt, nice, and friendly. I will keep you posted and hope all my experience will be this pleasant.

    Updated on 8/1/2015: As I hoped everything was just as I have read online. I tried really hard to find something negative. I really couldn't find anything. Now I know why. Everything was exactly as promised. The mattress was delivered exactly one week from the time of order. I don't think anyone can be exactly excited about delivering a mattress so the fact that the drivers and setup men weren't nearly as excited about my new mattress as I was is forgivable. Bed got setup without issue.

    The mattress was so nice we almost didn't want to cover it. Fast forward a few hours and I couldn't resist the urge to nap. Oh my goodness the comfort I had was like nothing I have felt before. And we came out of a Select Comfort bed. Wow not even close. This bed blows it away. Great first impression. I hope this stays this comfortable for years to come. Will keep you posted. Till then thanks for everything. Sleep well everyone.

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    Verified purchase

    Reviewed July 27, 2015

    We had a narrow time frame for delivery and Saatva granted our Saturday delivery request, even though we ordered the mattress only the Sunday before that Saturday.

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    Verified purchase

    Reviewed July 27, 2015

    I haven't gotten the bed yet. However, I was looking for a bed back in February and found your company online. I was tired of paying twice as much or more for poor quality and bad service and equally bad impact on the environment. I am happy to have found you guys and look forward to my first nights sleep!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2015

    It is uncommon these days for a company call you and keep you up to date on your order. The follow up is excellent. Representatives with whom we've dealt are professional, courteous and capable of answering your questions.

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    Verified purchase

    Reviewed July 27, 2015

    Online shopping was great and David in the chat helpline was very helpful.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    The website was easy to use and clear. I had a few inquiries that were handled by the online consultant quickly and easily. The phone call after the order was a nice touch.

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    Verified purchase
    Staff

    Reviewed July 27, 2015

    So far with the ordering everything has gone well. The representative was friendly and helpful in answering all my questions. We have been kept informed of what to expect. Now, just looking forward to a new mattress to try out and hopefully get a good night's sleep.

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    Verified purchase

    Reviewed July 27, 2015

    Good website, followed up by easy access to "live" people. I hope the mattress is as good as the company seems to be.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2015

    I have been pleased with my experience with Saatva so far. The customer service representatives have been very helpful and we can't wait to receive our new mattress!

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    So far, I'm happy with my experience. I had to place my order on the phone as I had difficulty with the online site (this could have been my computer). However, I'm glad I ordered on the phone since the person I spoke with told me the 14.5" mattress required deep pocket sheets (I don't think this is mentioned on the website). I'm still waiting for the delivery company to call but it's only been 2 business days, so fingers crossed they call soon. Looking forward to my new mattress!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2015

    Loved the chat help desk - I asked a lot of questions and was answered promptly. Hoping that the actual mattress delivers the same response.

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    Verified purchase
    Staff

    Reviewed July 27, 2015

    Was very helpful and informative.

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    Verified purchase

    Reviewed July 27, 2015

    Very pleased with my experience.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    At the moment I have ordered a mattress and the customer service is very good. That I can say at the moment about the company.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    Ordered the mattress online. I connected to the phone service to check on a question about delivery and received fast and accurate information. I received a phone call on the next day to schedule a delivery. So far, so good!

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    Verified purchase
    Staff

    Reviewed July 27, 2015

    Amazing! I am 66 years in life and can honestly say that I have not seen or received such good service in more than 20 years. Each staff member that I have spoken with has treated me as though I am their ONLY customer. They are knowledgeable and customer oriented. You can be assured that I will share my experience with family and friends. I am very pleased and haven't even received my mattress yet!!! Thank you all.

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    Verified purchase

    Reviewed July 27, 2015

    Online ordering was good and easy. Company called next day (Sunday) to confirm order.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    I placed the order on a Saturday and received a thank you call and email on Sunday. Impressed so far. Can't wait to try the mattress.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2015

    Sales rep and chat person, Steve was very helpful and courteous. The company seems to be well run and very responsible. Sunday phone call was unnecessary. My name should not be shortened. Thanks. I will know better when the merchandise have been delivered.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    Just ordered mattress set. So far, so good. Got a call from representative next day to make sure order was correct and to answer any questions I have. Will update review after delivery.

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    Verified purchase
    Customer Service

    Reviewed July 26, 2015

    Pleasant experience with customer service. They called two times. First time was after I had some problems with ordering the mattress (not their fault). Then they took care of my order over the phone. Second time was to confirm my order to make sure it was correct.

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    Verified purchase

    Reviewed July 26, 2015

    So far, so good!

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    Verified purchase
    Customer Service

    Reviewed July 26, 2015

    I have been waiting to buy a Saatva mattress and thankfully we finally did. I just ordered last week but so far I am very impressed with the customer service. If this is any indicator of the quality of the mattress, I think it will be great.

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    Verified purchase
    Staff

    Reviewed July 26, 2015

    So pleased with the many people who I have spoken with and chatted with. I wish I could remember their names. I have been treated with patience, concern, and knowledge of Saatva mattresses. So looking forward to receiving my mattress set. I believe that my back and neck will be so grateful and I finally will have a good night's sleep. Thank you.

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    Verified purchase
    Customer Service

    Reviewed July 26, 2015

    Wonderful help in the phone.

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    Verified purchase
    Customer Service

    Reviewed July 26, 2015

    Ordering and 1st follow up call went as advertised. Ask me after delivery and a week or so of sleeping on the bed.

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    Verified purchase
    Staff

    Reviewed July 26, 2015

    We recently purchased a Luxury Firm mattress a couple of days ago. So far we are very pleased with the service from the team members we have had the pleasure to talk to. They have been very professional and attentive to our concerns about purchasing a product we have not seen nor tried. We are hoping to receive our mattress shortly and begin to enjoy a good night's rest. Thank you. So far so good.

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    Verified purchase

    Reviewed July 26, 2015

    Keep up the good work.

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    Verified purchase
    Staff

    Reviewed July 26, 2015

    Brett called to confirm my order and to double check the details. He was very quick and professional. It was extremely easy to order on website. We can't wait to sleep on our new mattress.

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    Verified purchase

    Reviewed July 26, 2015

    Prompt service and delivery, so easy to get a new comfy mattress. Did not want to go to retailer and become confused.

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    Verified purchase

    Reviewed July 26, 2015

    Looking forward to my new Saatva! Please come soon...

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    Verified purchase

    Reviewed July 26, 2015

    Have been completely satisfied with all of the contact that I have had. Check with Bradley on the new concept I gave him about personalizing the mattress. Again all is well and thank you.

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    Verified purchase
    Staff

    Reviewed July 26, 2015

    Fast, efficient and courteous service so far.

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    Verified purchase
    Staff

    Reviewed July 25, 2015

    Amy was courteous and very pleasant in her follow up contact. Hopefully, I can continue positive feedback after receipt of mattress.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2015

    We never thought we'd be buying a mattress online - without so much as even seeing it or sitting on it - yet we absolutely dreaded the thought of "being sold up the river" in a mattress store. I'd heard of Saatva, and when the name popped up during my online preview research, I wanted to investigate further. Once I got to the home page, the on-line chat presented itself, and that's when the entire unexpected, unique and positive experience began to unfold - all thanks to Christopher. He was extremely helpful, no pressure, and very thorough. I did my due diligence and reviewed all my notes with my husband, who was totally taken aback when I shared my enthusiasm about focusing on Saatva/buying online. We read reviews, engaged Christopher one more time, and then called him personally to place our order. Can't wait to get our new mattress!

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    Verified purchase
    Customer Service

    Reviewed July 25, 2015

    We look forward to the delivery. I had a question and received a response back immediately. Far exceeded my expectations. So far, so good, just waiting for the mattress and a good night's sleep.

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    Verified purchase
    Customer Service

    Reviewed July 25, 2015

    My experience on the phone inquiring about the quality of your mattress was excellent. Ordering also was excellent.

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    Verified purchase

    Reviewed July 25, 2015

    So far this has been a lovely mattress buying experience. I will rate this after I receive my new mattress.

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    Verified purchase
    Process

    Reviewed July 25, 2015

    Thus far we have been extremely satisfied with the process. The website is excellent. The process is much better than dealing with mattress stores where it feels like a car dealership. Hopefully the mattress will be what we are looking for.

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    Verified purchase
    Customer Service

    Reviewed July 25, 2015

    I really appreciate the follow up phone call, thank you, and emails. Nice to experience quality customer service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2015

    The ordering process to purchase a Saatva Mattress was so easy. I felt like I ordered a custom made mattress. The website was so easy to use and the customer service has been excellent. The people I talked with were very caring and professional. I can hardly wait to get my new mattress delivered.

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    Verified purchase
    Customer Service

    Reviewed July 25, 2015

    So far so good. The website is easy to navigate and has good information. Used the live chat session to get some lingering questions answered and to basically feel better about buying a mattress on-line... It's a strange new world. I received a call on the day after placing the order to confirm, just like you said you would. After lying on several mattresses in a show room last week my husband and I walked away a bit dazzled and confused. One thing was clear, we didn't want a memory foam mattress due to the heat. Getting a spring/coil mattress was the way to go which lead us to your website and subsequently our order. We are looking forward to our new mattress and a better night's sleep.

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    Verified purchase

    Reviewed July 24, 2015

    It's very refreshing to have real, customer-centered service, and especially in the furniture business. I really appreciate what Saatva is doing and will recommend to all of my friends.

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    Verified purchase
    Customer Service

    Reviewed July 24, 2015

    I have had a great experience with Saatva so far. Martin was thorough and professional in his phone call reviewing the order and his follow-up email.

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    Verified purchase

    Reviewed July 24, 2015

    Looking forward to getting the right mattress this time. This will be the third in 8 months.

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    Verified purchase
    Customer Service

    Reviewed July 24, 2015

    We just ordered our mattress and I appreciate the quick follow-up. However, I won't have much of an opinion about Saatva's customer service until it comes to taking delivery of the mattress. In theory, the mattress will be delivered sometime in the next couple of weeks, which seems like a reasonable time frame. Hopefully, all will go smoothly with the delivery and that we'll be thrilled with our new bed.

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    Verified purchase
    Staff

    Reviewed July 24, 2015

    Very good, knowledgable and helpful people. The website works well. I was uncertain of where to communicate/enter my email address, but this was a minor concern.

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    Verified purchase
    Customer Service

    Reviewed July 24, 2015

    Couldn't ask for better customer service. Answered all my questions, got a call next day verifying info then got call later that day about delivery. So far so good.

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    Verified purchase
    Customer Service

    Reviewed July 24, 2015

    Classy company. Easy to deal with. Smooth sailing. Ordered a mattress and foundation online, then chatted the next day online with a customer service rep to see about changing the size (height) of my mattress. They said to call their customer service line, which I did and was helped quickly and cordially. That was followed up a couple of days later with a phone call to me to make sure everything was right. So far so good. I expect to have my new set delivered sometime next week and am so excited. I haven't slept on a new mattress in over 20 years!

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    Verified purchase

    Reviewed July 24, 2015

    Saatva Mattress/Martin ** contacted me by phone to confirm my order and to double-check that my order was for a mattress of the desired thickness. Thank you for the contact!

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    Verified purchase

    Reviewed July 24, 2015

    Person I spoke to was supposed to send an email to confirm conversation. Never sent to me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2015

    At first I was extremely happy and pleased with the Saatva service. The customer service rep was very friendly and everything was being handled in a timely manner. However, now that I wait for my delivery, I feel a bit out of the loop. I haven't been updated on my order or expected delivery date. My order is supposed to come 2-8 days from the time of purchase, so I should be getting my mattress either today or tomorrow. But no one has called to schedule anything or let me know the status, so I feel as if I don't know what to expect or how to plan out my time.

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    Verified purchase

    Reviewed July 24, 2015

    This far I have had a follow-up call and emails outlining the order and expected timeline. So far, so good!

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    Verified purchase
    Customer Service

    Reviewed July 24, 2015

    My experience with ordering our mattress online was so easy! Within two short days the delivery company was reaching out to me to set up a time for delivery. Excellent customer service and one, if not the best I've ever had in dealing with a company!

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    Verified purchase
    Customer Service

    Reviewed July 24, 2015

    I'd been on the web site several time and used their chat. They were able to answer all my concerns. I did speak with a CSR about delivery, again able to answer my question. I placed my order via phone and was happy with the way I was treated. The Happy So Far... waiting for mattress.

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    Verified purchase
    Customer ServiceClaims HandlingStaff

    Reviewed July 24, 2015

    We have purchased several mattresses in our 29 years of marriage and as most of you know, this is probably the one experience that can cause a divorce faster than ALMOST anything!! It is never as it seems in the showroom and once they have your money, customer service is out the door right behind you as well as any warranty they claim. All we can say is so far this has been an excellent experience.

    We were very skeptical about buying a mattress on-line, but buying them in the store hasn't worked out very well, so we figured what do we have to lose with their great 75 day no questions asked return policy. We placed the order late on Tuesday evening on the website, after many on-line chats with their other great customer service agents and many google searches asking for the best rated mattress, that same evening we received a email confirmation.

    Two days later we received a follow up phone call from a very friendly and appreciative customer service agent to be sure we had ordered the correct size, depth and comfort level before they start to make your mattress (what a concept). Then the same day we received an email from him to reiterate the information he had given me over the phone (I don't know about you but sometimes after I hang up I say to myself did they say this or that, so receiving the follow up email is a great reminder). If this keeps up we will be the happiest couple and the most rested on the planet. Great job Saatva - keep up the good work!

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    Verified purchase

    Reviewed July 24, 2015

    So far so good! Looking forward to receiving my new mattress.

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    Verified purchase

    Reviewed July 23, 2015

    There was complete ease of ordering and all was handled in a very professional manner. I look forward to receiving my mattress in the same way.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    Customer Service was excellent.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2015

    Ad in New York Times was impressive. I ordered online: website worked fine. I got a follow-up call from a lovely lady who was very customer friendly. Can't wait for the mattress to arrive.

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    Verified purchase

    Reviewed July 23, 2015

    I have delayed purchasing a mattress because I have been unimpressed with shopping experiences at traditional stores and decided to research customer reviews. I couldn't help being intrigued by the reviews of Saatva products (all outstanding) and decided to take the plunge and order a mattress online. I hope the mattress is as good as the company's customer service.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    There was a little confusion with getting a confirmation email on the purchase but that got settled quickly. So far I'm happy. Hoping to have a great experience with the mattress and its delivery.

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    Verified purchase
    Staff

    Reviewed July 23, 2015

    Service excellent thus far.

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    Verified purchase

    Reviewed July 23, 2015

    Everything has gone well so far.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    Customer service thus far with Saatva has been an A+++ positive experience! Excellent phone and email service so far from start to finish. I just cannot wait for the bed to arrive. The anticipation is killing me! Good job thus far!

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    Verified purchase

    Reviewed July 23, 2015

    Order process was easy. Follow up was exactly when they said it would be. So far so good.

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    Verified purchase

    Reviewed July 23, 2015

    Very pleased with the entire Saatva experience. I ordered on a Sunday evening and took delivery on the following Tuesday morning. The sleep experience, while only a few days so far has been the best in years. I am comfortable with recommending the Saatva mattress.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    So far customer service has been good. Hopefully it continues. From the reviews I've read it will.

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    Verified purchase

    Reviewed July 23, 2015

    So far so good. A response to my only question (delivery date) would be nice.

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    Verified purchase
    Staff

    Reviewed July 23, 2015

    Thank you for following up. I have had a very good relationship with the sales team for Saatva thus far. I am looking forward to sleeping on my King Size 14 inch mattress.

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    Verified purchase
    Staff

    Reviewed July 23, 2015

    I have been looking at Saatva for some time while considering getting a new bed. My old bed is a Murphy hide away platform bed (no foundation) and after a 5 years - it's not the most comfortable nights sleep. To be honest, I have, in the past, attempted to place an order with Saatva several times, but hesitated doing so since it's all online. Finally, this past week I placed the order. All of my questions were answered with the help of an online specialist and my concerns were satisfied. The order took a few minutes and after reading the reviews, I wondered why I hesitated in the past. I am looking forward to getting my new bed this coming week knowing Saatva stands 100% behind its product. The staff is courteous, patient and very knowledgeable. Thank you Saatva!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2015

    I usually don't write reviews, but this time I want to, since I have never had more professional, respectful and helpful customer service. The representative spent more than half an hour listening to my concerns, medical problems and expectations for a better, more restful sleep and a hope to wake up without back pain and stiff muscles. He advised me to purchase Luxury firm mattress and I did. It was promptly delivered yesterday and this morning I feel like a new person. I don't remember when if ever I woke up that refreshed and without any stiffness and pain. I hope to be like that from now on, because it made all the difference in the world to me. THANK YOU.

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    Verified purchase

    Reviewed July 23, 2015

    I have not received my mattress so far, but the entire Saatva have been very friendly and crew professional.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    Excellent experience so far. If your mattresses are as wonderful as your customer service I will be a returning customer! Thank you.

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    Verified purchase

    Reviewed July 23, 2015

    So far everything has been great. Having a little trouble with my wife (purchase online) but hopefuly you and I can prove her wrong. I am having a hard time with the wait. I am ready to try the mattress. Thanks for now.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed July 23, 2015

    Average customer service. Sales agent was too fast taking order - Wanted the sale. Correct billing address, but wrong shipping address. I asked if he can provide a veteran's discount, but he already charged my account. Received credit.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    I appreciate all the information on your website and feel confident I'll be happy with the product. The customer service has been excellent!

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    Verified purchase

    Reviewed July 23, 2015

    I had a friend recommend the Saatva Mattress, so I knew about the quality, comfort and back support this product provides. I got a wealth of information from your website from the recommendations, videos and FAQs there. I confirmed some things on an online chat. The next day I put in my order online. This shop at home experience is so much better than going to mattress stores and dealing with sales people in the store.

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    I am not a huge fan of ordering online. Saatva Mattress Company may very well change my opinion of that. The information they had on their website was highly informative. Let's be honest, it's hard to be proficient at something that you only need to do every 10 years. I received an order confirmation over the telephone, and a confirmation via email and feel highly confident that I have made a fantastic choice. If you consider not lying down on a bed for 5-10 minutes as a negative, then this is not the right choice for you. Insert sarcasm here. However, I'm quite confident that if you need a new mattress, any 5-10 minute experience is a moot point. I am so very excited for my new mattress to arrive, I cannot sleep! No wait, my old mattress plays a part in that too! Lol

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    Verified purchase
    Customer Service

    Reviewed July 23, 2015

    The ordering process and the follow-up phone call have all been great. If the delivery, setup, and product are this good you will be highly recommended to my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2015

    We decided to purchase this mattress because of a visit to my daughter's last week. She gave up her bed for us and we loved it. We have been looking for a mattress and this one was very impressive. So far the experience has been very good. The website was easy to use. I received confirmation immediately. I even received a follow-up phone call.

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    Staff

    Reviewed July 23, 2015

    To-date I have spoken to 2 people associated with Saatva. Both were courteous and helpful.

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    Reviewed July 23, 2015

    So far our experience with Saatva have been great. We should be getting our new mattress in a couple weeks. Can't wait.

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    Customer ServiceStaff

    Reviewed July 23, 2015

    I received a call confirming my order, making sure that I had checked measurements & telling me about delivery. Very polite, helpful & professional. Thanks!

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    Customer Service

    Reviewed July 23, 2015

    I honestly, never heard of Saatva, but I'm glad I found you. I had almost given up my search because nothing in my local retail stores was wowing me or even within my budget. But after reading about your material selection process and the construction of the mattress/box springs, and of course made in the USA. I was in. The online customer service was extremely helpful with guiding me on my mattress selection and even followed up with me when I lost my internet connection just before I finalized my purchase. And imagine my surprise when I received the "call" from the delivery company on Tuesday (I ordered my mattress late Sunday afternoon) to schedule my new mattress delivery.

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    Reviewed July 22, 2015

    Experience with my mattress purchase so far. Good. Never heard of you but had a pop up on my iPad which at first was annoying and then I actually read your information and was very impressed. Can't wait to get it.

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    Customer Service

    Reviewed July 22, 2015

    So far it's been great dealing with Saatva. Got a follow-up phone call today confirming details of my order and an email.

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    Reviewed July 22, 2015

    Overall experience from first review of product online, including e-mail help during selection process and ordering process, was very pleasant and most helpful. If our product is as wonderful as I believe it will be, we will be very very happy.

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    Staff

    Reviewed July 22, 2015

    Very pleasant and professional. Can't wait for the bed!!

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    Reviewed July 22, 2015

    Such a pleasant ordering experience and it's being delivered in 5 days (from the date of purchase). Saatva appears to be quality oriented which is why I took a chance and ordered a mattress online. The website even states that if you're not happy, they have a full refund policy with no hidden penalties.

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    Reviewed July 22, 2015

    Wonderful service so far!

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    Customer Service

    Reviewed July 22, 2015

    So far, the Saatva ordering process and customer service have been wonderful. Cannot wait to get our mattress!

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    Reviewed July 22, 2015

    We look forward to receiving our new mattress and are now just waiting on a delivery notice. More to write later once we have slept on it!

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    Customer Service

    Reviewed July 22, 2015

    I placed an order for a king size, firm, 11.5" mattress on 7/17/15. I subsequently changed the depth to 14.5" on 7/18/15. Everything else remained the same. I received an acknowledgement and revised order confirming the change in depth. On 7/20 I received an email from your Kalena that the mattress is to be 11.5" - somehow the word does not get to the various departments.

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    Customer ServiceStaff

    Reviewed July 22, 2015

    My experience with the customer service girl while ordering was very pleasant and professional.

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    Staff

    Reviewed July 22, 2015

    So far it has been a pleasure to deal with Saatva. Everyone has been polite, responsive and helped us make our decision about what to purchase. We had an especially difficult situation with our house -- built in 1890 and narrow in some areas. Josh came up with the idea of ordering two twin XL mattresses instead of a king so we could get the bed into our house more easily. We'll set them together on a king frame once they're safely inside. I'm looking forward now to delivery!

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    Customer ServiceStaff

    Reviewed July 22, 2015

    Fast response to question I had dealing with selecting the right mattress for my personal taste. Sales team was very courteous and prompt. Look forward to receiving my mattress. Thanks Saatva.

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    Customer Service

    Reviewed July 22, 2015

    I've only received a voicemail and an email confirming my order, but so far I am impressed with the customer service. I will call tomorrow to confirm my order.

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    Reviewed July 22, 2015

    Everything seems to be going smoothly thus far. Very happy with purchase.

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    Reviewed July 22, 2015

    Just made my order and so far everything has been awesome. Can't wait to get my new bed.

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    Process

    Reviewed July 22, 2015

    I've only just ordered my mattress, but the process has been quite easy so far. I've already been contacted by customer service to confirm the order and make sure everything is okay.

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    Staff

    Reviewed July 21, 2015

    Very informative interaction with your employees. They answered all my questions.

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    Reviewed July 21, 2015

    Received a follow-up call to confirm order. Will update review once I actually receive mattress.

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    Customer ServiceStaff

    Reviewed July 21, 2015

    I have been pleased how professional each email and voice message has been. And I appreciate Saatva personnel taking the initiative to reach out to me as a customer to ensure I have been satisfied.

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    Customer ServiceStaff

    Reviewed July 21, 2015

    So far, I have used the chat feature on Saatva's website, ordered a mattress, and received an "order processed" email -- and I can tell you that the customer service is top-notch. They have been extremely polite and helpful.

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    Reviewed July 21, 2015

    Just ordered mattress and have already been in touch with company. They seem very attentive and I hope I love the mattress. I am excited yet nervous.

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    Reviewed July 21, 2015

    Everything went smoothly.

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    Customer Service

    Reviewed July 21, 2015

    Great customer service thus far.

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    Customer ServiceStaff

    Reviewed July 21, 2015

    I haven't actually received the mattress yet but I am very excited to! I was very surprised to receive a phone call from a real person, which I really appreciated. Buying a new mattress can be stressful especially when you can't sit on it before you buy it, but just knowing someone is there if you have any questions really puts you at ease. So far I would definitely recommend Saatva to anyone!

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    Staff

    Reviewed July 21, 2015

    I was pleased with the chat help on Sunday when I entered the order. Also, I received a call today to confirm my order. So far, I am very impressed with the professionalism and courteous assistance I have received.

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    Staff

    Reviewed July 21, 2015

    Marcos was very helpful. Ordering and payment and arranging for a freight forwarder easy.

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    Staff

    Reviewed July 21, 2015

    We got a glowing referral from a friend who loves a great bargain almost as much as they love the good things in life. On their advice, we checked out the Saatva, and things looked good. We placed an order Sunday, got a call to confirm everything on Monday, and by Tuesday we had scheduled our delivery. It could have been Thurs if our schedules allowed, so we pushed it to Friday. If we went into a store and bounced on a few mattresses, it still would have taken longer! So far, we're impressed. Next is to see how it feels to sleep on one!

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    Customer ServiceStaff

    Reviewed July 21, 2015

    On Friday July 17, I got a call from Omega Solutions, Saatva's local delivery company. They said the plush soft mattress and four and a half inch foundation would be ready for delivery on Tuesday, July 21, and they would call the day before on Monday to set up the time window for delivery which they did. They said it would be delivered between 11:00 AM and 3:00pm Tuesday. I even asked to verify the order, a fourteen and one half inch plush soft mattress and four and one half inch foundation. This morning, Tuesday at ten minutes to eleven the phone rang, it was Omega Solutions. I thought they were calling to tell me they would be here soon but no, they were calling to tell me they did not have the foundation. It was not shipped to them. The man on the phone thought they had another one in their warehouse but they didn't.

    I asked if they were still sending the mattress, he said no, it was not out for delivery. I asked when it would be here. He said maybe later in the week, he didn't know. I had a doctor appointment for today that I rescheduled so I could get this delivery. My question is why do they call and make an appointment for delivery on Friday when they do not have the merchandise, and again on Monday when I asked to verify the order, and why didn't anyone know on either end the foundation was not shipped to them? I'm still looking forward to receiving the Saatva mattress set but I think the process could use some fine tuning.

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    Customer Service

    Reviewed July 21, 2015

    My order has been processed and now waiting for delivery. But so far, customer service has been extremely helpful and it seems like the delivery time will be on time and not too lengthy like normal deliveries, so I am hoping that remains the case. Looking forward to receiving my Saatva mattress!

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    PriceStaff

    Reviewed July 21, 2015

    This is our 7th mattress purchased for our two homes and our children. It is always a pleasure to do business with the people at Sattva. They are extremely helpful and professional. Needless to say, we are very happy with the product! There is no need to spend thousands of dollars on a mattress when Sattva makes such an exceptional product at its price point. P.S. I used to sleep on a Duxiana!

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    Reviewed July 21, 2015

    I haven't received my order or a status update yet, but the order process is pretty smooth. I wish there was a little more info about the differences in firmness though.

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    Reviewed July 21, 2015

    I was lucky to stumble upon Saatva. I didn't need luck to figure out this company seems to understand the old way of doing business the right way. American made and built with pride! I cannot wait for my mattress to arrive. If this mattress lives up to my expectations, I will be sleeping with smile.

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    Reviewed July 21, 2015

    Thus far I couldn't be happier with my experience. Eagerly looking forward to getting the mattress in my home. Every indication is that I will be pleased.

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    Customer ServicePriceStaffProcess

    Reviewed July 20, 2015

    I found Saatva by Googling - it was the company with the highest rating. When I connected to the company's website, the "Chat-on-line" immediately suggested their help. That was real HELP. I was given the detailed information about everything - all sizes, the possible firmness of the mattress, recommendation of what firmness would be the best (based on my requirements), the price, the phone number to call in case I wanted to place the order over the phone.

    The next day I did place the order over the phone. The company's representative was very friendly and attentive to details. He made sure I would receive exactly what I needed and accepted my order. Were it my son, he wouldn't be more caring. A couple of days later I received the phone call from Saatva - the last check that everything was correct in the order.

    The delivery was also excellent. It was within the time frame of 9-18 days, and 2-hr delivery window was scheduled in the way I was most comfortable with. And it was in time! Finally - the whole process was easy and I received the highest quality mattresses. Very comfortable, really - can't be better! I also want to emphasize that the price for this comfort was well below the prices of other "famous" brands. My big THANK YOU to the Saatva company! I will definitely recommend this company to all my friends who want to buy new mattresses.

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    Customer Service

    Reviewed July 20, 2015

    While I was happy with the ordering process and the email communication immediately following my order that there would be a follow-up phone call, I did not appreciate that I received my follow up phone call at 11pm EST (waking me up prior to an early morning work engagement). While I know it's tricky with time zones, please have your sales/customer service reps follow-up during normal business hours, not in the middle of the night. Thanks.

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    Customer ServiceStaff

    Reviewed July 20, 2015

    I just ordered my mattress and scheduled delivery. Even though the mattress hasn't arrived yet, I feel compelled to comment on the excellent customer service thus far. Really - the staff has gone ABOVE AND BEYOND to make this an enjoyable experience.

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    Customer ServiceStaff

    Reviewed July 20, 2015

    I received a phone call for my order verification just as described when I placed my order. Representative was very friendly and polite. She verified my order to ensure it was correct and gave me additional information on the shipping and setup process. More customer service people should be like her!

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    Customer ServiceStaff

    Reviewed July 20, 2015

    I was very impressed with your online site. It was very informative and I appreciated the comparisons which helped me to decide to choose your bed. Your associate that called to confirm my order was very helpful in answering my additional questions and confirming my order. Thank you for the very positive experience. I can't wait to try out our new bed.

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    Reviewed July 20, 2015

    I received a well detailed voice mail and am pleased so far. Thanks.

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    Customer ServiceStaff

    Reviewed July 20, 2015

    I have had 4 customer contacts with Saatva. They have varied in content. My first was with a woman to ask questions before I made a decision. That woman was very personable and helpful. The second was when I placed the order with Josh. He was distracted, and seems surprised when, after asking questions, I said I intended to order. The third was with Alison who phoned me to thank me for the order, and ask for address information and mattress size. I was unable to give her information since I was in a public place. The fourth was a man who saw my email to Saatva giving the information requested. Then I heard again from Alison, who apologized for my confusion over leaving me a phone message. I am not sure these contacts were of equal quality. I would say the first woman was most helpful. I do see evidence that Saatva really cares about their 5 star rating. My real hope is the mattress lives up to that rating.

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    Reviewed July 20, 2015

    Haven't received yet but happy with the online experience.

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    Reviewed July 20, 2015

    Great, but you should have the company id on the phones so folks see who is calling.

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    Customer Service

    Reviewed July 20, 2015

    Truthfully, I was expecting to order a mattress and have it delivered. I didn't expect a phone call thanking me for my order (and confirming its accuracy). I also didn't expect that I will have some control of the delivery date/time - this makes it much easier to take a day off work without having to scramble.

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    Customer ServiceStaff

    Reviewed July 20, 2015

    I received answers to all my questions. I'm not sure if the individuals with whom I've had contact so far communicate with each other. The first person with whom I spoke assured me that I could Get my mattress in a few weeks instead of right away but then we were called several times and had to repeat that information to each new person who contacted us. I'm hoping there will be no problem with the delivery date.

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    Reviewed July 20, 2015

    So far the post sale support has been as Advertised.

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    Staff

    Reviewed July 19, 2015

    So far everyone has been very courteous & professional. I can't wait to get the mattress.

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    Reviewed July 19, 2015

    So far so good. Can't wait for my mattress.

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    Staff

    Reviewed July 19, 2015

    I recently was telephonically contacted by your representative, Kanella **, about the status of my Saatva order. She was most courteous, pleasant, professional, knowledgeable, informative and made me confident that I had chosen the best company from which to purchase my new mattress. She willingly, patiently and understandingly answered all my questions and I genuinely appreciated her kind help. Thank you very much!

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    Reviewed July 19, 2015

    I was impressed with your site and the ease of ordering enough that I selected your company and mattress over another similar mattress company in hopes that we end up with the best mattress for us for the money. We currently sleep on a memory foam mattress that is near retirement and some nights are good, but most nights I think we are ready for a new mattress. So looking forward to a lot of good nights rest in the near future.

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    Reviewed July 19, 2015

    I ordered a king-sized mattress for my master bedroom a bit over 1 year ago, and I love it. I tell everyone about Saatva. I had to order another mattress for my guest room. Thank you for such an amazing product.

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    Staff

    Reviewed July 19, 2015

    The lady was nice and helpful.

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    Saatva Mattress Company Information

    Company Name:
    Saatva Mattress
    Address:
    8 Wright Street, Suite 108
    City:
    Westport
    State/Province:
    CT
    Postal Code:
    06880
    Country:
    United States
    Website:
    www.saatva.com