Saatva Mattress Reviews

I just ordered my new mattress over the phone. The person I spoke with was respectful, helpful and answered all my questions. The reviews online were very positive and were what helped us make the decision to purchase our mattress from you. We are looking forward to receiving our new mattress and hopefully many restful nights to come. Thank you.

I felt that everyone was friendly, knowledgeable, polite and informative. I like that they are no commissioned.

Information on your product easily available, ordering uncomplicated, guidance on mattress/boxspring height very helpful, love that the company is 'green' AND made in the USA.

So far, Customer Service has been very good. I appreciate your follow-through on my order. Thank you.

I have to tell you I had difficulty with your website. I have an Apple computer draw using Safari. After several attempts to complete my purchases your website keep shutting down unexpectedly. I finally called Apple thinking it was my computer, but they felt it was your website was not compatible with Safari. They had me use Google Chrome and it finally went thru. Thought you would want to know this.

Just placed our order for our new mattress, company representative follow up was the next day. Looking forward to checking out what all the hype is about...

My overall experience has been positive. I'm excited to test out this mattress, which appears to come highly recommended.

Attention to detail on craftsmanship AND customer service is unparalleled. We couldn't be happier with our experience and would definitely recommend.

So far very good customer service. I look forward to more of the same from Saatva .

Very easy, good experience so far. I'm looking forward to receiving mattress and getting a good night's sleep.

Thus far, before the mattress has been delivered and we have had a chance to test it out, the service has been impeccable. I hope the mattress is as good as the service. Thank You.

My experience to date with Saatva has been excellent. Everything from the website and its production values to the ordering process and follow-up was flawless. I am hopeful that upon delivery I can report that the mattress has lived up to the claims.

The website was easy to navigate and selecting and ordering our bed was easy. Follow-up on our order was prompt and courteous. Saratoga was recommended to us by close friends when we began looking for a replacement for our tired, lumpy old mattress. We are anxiously looking forward to delivery and set-up of our new bed.

Very prompt and courteous service, and polite and friendly delivery men. We love our new mattress - very comfortable and well made! I highly recommend Saatva for price and quality!

My experience so far is positive, everyone has been very polite. I just hope the slimline 11 1/2 is going to be just as good as the 14.

Very impressed so far. Easy to order, great communication. Can't wait for it to arrive!

Service was super helpful and prompt. Very excited for my mattress to arrive. Thanks a lot!

Everyone has been extremely helpful and polite. Phone always has been answered quickly which is always great.

We have just ordered the Saatva queen mattress, and the customer service has been exemplary so far. The website is easy to use, and we received a follow-up phone call as well.

So far so good! I never would have imagined that I would have ordered a mattress online without trying it out. So you must be doing something right!

My experience so far very happy with the ordering process and the acknowledgement of my purchase. Saatva makes finding a mattress easy.

After seeing an ad for Saatva beds on Facebook, I did a morning's worth of research online to determine if purchasing a bed -- unseen and not tried out in person -- was a good idea. I was impressed by what I learned and ordered a bed from Saatva. I have been contacted at least twice by email and once by phone by the company. I have been given good advice regarding sizing and comfort so I can be assured I have ordered the right bed. The timeline between the order and promised delivery is exceptional. I am favorably impressed by this company and look forward to enjoying the product.

We read about Saatva in the NY Times and it seemed like a great fit for our family. So far, the service has been spot-on. They are very responsive and timely. We can't wait to get our new bed!!

I am satisfied with my purchase so far. I have not received my order, but the customer service has been great. I have received a couple of emails and a phone call from the company. Good follow through.

So excited to receive my mattress. Service so far has been prompt in processing order to reaching out.

I have dealt with customer service twice so far and each time had been a most pleasurable experience. The reps were courteous, professional and most helpful. My request was handled promptly. On a scale from 1-10, a definite 10. I have not received the mattress as of yet but I expect it will be just as advertised.

Very responsive people, very good experience ordering a new mattress. I'd certainly recommend this company. Friendly and competent staff.

Thank you for a great value and great product. Excellent attention to the customer as a real person out here!

Great service and I sleep more soundly and awaken refreshed. I researched memory foam mattresses but they were 3 times the cost and not worth the extra money as I compared them to the Saatva comfort and support.

So far so good! I just ordered my Saatva Plush mattress yesterday and already have received an email and a phone call concerning my order. I missed the phone call but had a very informative message. I then received another email from Saatva stating they were sorry they missed catching me on my phone. Yes so far they have definitely been on the ball. I trust that it will continue.

All I have to say is that if their mattresses are as great as their service I will be running to my bed each night!! Fantastic service thus far!

I've had great service with your business and would recommend you to friends and family. I'm looking forward to receiving my new product in the next few weeks. Thank you!

Individual was pleasant and thorough and answered all my questions to my satisfaction.

So excited I just ordered my mattress. Thank goodness for Brent who double checked my order. I decided I wanted the smaller foundation! Very helpful and professional! I'll check back after I start to enjoy this product.

It was really easy to order the mattress, cannot wait to try it out.

Order in on a Sunday via website. I have done my research and I am hoping this experience is a positive one as I really do not want to make the brick and mortar store rounds. Confirmation of order and phone response received on Monday.

I was very surprised to get a call. Brent ** was very helpful and pleasant. He even held on so Larry could measure to make sure that the height was correct. I am looking forward to my new mattress.

So far everything is very good. The true test will be when I sleep on the mattress. Really appreciate that 75 day return period. Wouldn't have ordered otherwise.

So far excellent. I will let you know the rest upon delivery of the bed and how comfortable it really is.

So far, your company has been extremely professional and courteous. I am hopeful we are as pleased with the product when we get it as we are with the response.

Just placed order for my bed on Sunday and already got a follow up thank you call and email today, 2 days later. This personalized customer service is very reassuring and goes a long way in developing trust!

After suffering for quite a while with shoulder and back pain we shopped at several showrooms, asked friends for recommendations and then landed on the Saatva website! What a blessing! Everything from the initial web order to the delivery was seamless and easy! We now wake up free from shoulder and back pain, sleep in complete comfort and feel refreshed in the morning! I'd highly recommend a Saatva to anyone who is in need of a great bed!

The salesperson was very helpful and informative about our order. We are happy with the service.

The buying experience was great. Easy and informative and the price is great. Just hope the mattress lives up to expectations. Thanks.

It beats going to a mattress store so far. Question is, will it last without getting all soft in a matter of months...

So far everything has gone well. Waiting on delivery of the mattress. Hopefully it lives up to the reviews!

Voice mail and email received promptly confirming my order. Cordial response and thanked me for my business.

Great experience so far. Only suggestion is to add a column to the order recapping the total thickness off the floor, in my case 7 + 14.5 + 4.5 = 26 inches, for the mathematically challenged.

I had a call from a Saatva representative on 08/03/15. He was very courteous and was easily able to answer any questions I had. He clearly told me what to expect concerning my mattress delivery.

I've had nothing but a great, wonderful experience so far. I am very happy about my purchase and look forward to a new bed. Thank you so very much Saatva! :-)

The website is easy to navigate and informative. I made my order after having a quick chat with customer service via the website and all my questions were answered. Can't wait for my mattress to arrive!!

So far, so good! I liked being able to easily chat online with a representative who answered all my questions. I also like the email and phone call from Brent to follow up with my order and ask if I had any questions. Thank you for all the contact!

I received a call confirming what I ordered within 24 hours after I placed the order. Kanella was very polite and clear on what to expect as far as receiving a call from 2 to 3 weeks to set up my delivery.

So far so good. Ordering was easy and fast. I like that you remind the customer to measure the bed and foundation for accuracy. You don't want to end up with a bed that sits too low or high for the frame you already have. Received a call the next day after ordering and that was on a Saturday.

Although I have not yet received my Saatva mattress, I have had no problems going through the process of ordering the mattress. This company has been highly recommended from other customers I know and based on my experience so far, I can do the same.

Brent was nice, told me what I needed to do - everything worked. I guess the bed has been ordered and all will go well. I ordered online and someone was more than willing to chat and it was nice.

Saatva gave me excellent customer service when I ordered my mattress and has continued to do so through the process of confirming the order both by phone and email and thanking me for my business. The company makes sure you understand all phases of the process. This includes the time it will take to deliver the product to you, complete delivery day instructions, plus a full disclosure of their "trial period" and refund policies. You know right off what to expect, no surprises! I have not yet received my mattress, but if the kind of service so far is any indication of what's to come, I'm sure that I will be extremely satisfied with my experience of doing business with Saatva!

So far this mattress buying process has been a breeze. I am very excited to receive the mattress even though the feel is a mystery but that is okay because the customer service policy sounds wonderful. Looking forward for the new mattress!!!

So far it has been very easy to order. Everyone is really professional and friendly. I even got a personal call to thank me for the order. I'm waiting for mattress delivery, and can't wait till it gets here!

I haven't received my mattress yet but sales have called to confirmed all the details. Everyone has been helpful. I can't wait to get mattress.

Delivery was made very timely which was great. Hiccups included: 1. Delivery company called to let me know that I had an Ikea delivery on the way which added a lot of confusion. I ended up reaching out to my Amex to make sure I did not have a fraud event. 2. When I requested the name of who the delivery was for I was told XPO. 3. When I asked if they would be building the bed frame they said they had no instructions to build the bed but would be more than happy to build. They did build the bed but the instruction on the paper indicated that they should be. It seemed like the delivery guys which were very nice had very bad instructions. 4. Bed frame had a small tear in the plastic so the edge was dirty.

I am anxiously awaiting the delivery of our new bed! I did a great deal of research regarding mattresses and I believe that Saatva was a great choice!

The person who took my order was efficient, knowledgeable and courteous. It was a little strange to be perusing the website and have someone log in to chat with me (I'm 64 and not always comfortable with technology) but I did find the online chat to be helpful. All in all my experience has been very positive. I'm drawn to USA made products, companies that take care of their employees, and are socially and environmentally responsible.

I was very nervous about ordering such an important thing as a mattress online that I couldn't try out in person. However, Saatva's reviews and excellent return policy calmed my fears. Mattress shopping at one of the big stores is such a scam, you try tons of different beds but are never quite sure you're picking the right one and then there is the price game. "One day only sale", holiday sale etc. blah blah blah. Saatva's got excellent service, super fast delivery and a GREAT mattress at an excellent price. I'm very pleased with my new bed, it's perfect and I've already started passing the word around to all my friends. So glad I took a risk and bought from you at Saatva. Thanks.

My experience with your company has been positive. Everyone has patiently answered all my questions. I now feel secure enough to make a commitment and order.

I was pleased to not only receive a phone call but also a follow-up email from the same representative that called me. It adds a nice personal touch and makes me feel more at ease with the purchase.

The ordering process was easy. Follow up call and e-mail from ** were courteous and professional. Waiting for delivery and use.

Great experience. Easy as pie. Hope the mattress can live up to the sales departments efforts.

Confirming order - Helped me pick the right depth. Saved me getting the wrong one. A really helpful process.

So far my experience has been good. Looking forward to the delivery and using the mattress.

Fantastic response from Brent and the Saatva team! Really really happy with the whole shopping experience!

Everyone at Saatva has been very helpful. We are anxious to receive our new mattress.

The process has been pleasant -- smooth, easy & friendly. I look forward to my mattress! Thank you.

Your follow-up on my order has been quite useful. Looking forward to receipt of my mattress.

Although we are waiting for our mattress, the service thus far is "above the bar". You wouldn't normally expect to have a company care enough to make a call to confirm/review the order and then "thank you" for being a customer. Buying a mattress is difficult in itself, but Saatva has exceeded my expectations.

So far everything has been a pleasure. The phone, the email and ordering was so simple.

The mattress has not yet arrived and already the experience has been very positive. I received an actual call from an actual live person confirming my order. Can't wait to sleep on my new mattress.

We just ordered a Luxury Firm Mattress and Foundation yesterday. Today we received a follow-up call from Saatva to verify our order. We are impressed with the ease of placing an order. The representative answered all of my questions and we are anxiously awaiting the delivery of our new Saatva mattress!

The ease of ordering online is great. I placed my order online myself and chatted with someone named Cory and would have expected a little fjord friendly and when asked a question there was a long delay and really short with answers. Saatva is rated really high and have read a lot of great comments about saatva. I have purchased so many mattresses and I pray that this is it. I just ordered the mattress yesterday and can't wait to sleep on it to see how it feels. We will see.

My experience so far is very limited because we just met. So far we are just holding hands. I did have a online conversation with Cody who understood my questions and answered them directly. My wife and I have had 2 bad experiences and hope what I read about Saatva is true. Thank you.

Happy with the customer service so far. The phone call with the email follow up is appreciated.

The order process has been a pleasure, so much better than the retail store experience.

I used your website to make my mattress selection and found it to be very informative and the customer reviews were outstanding. I feel strongly the mattress will be exactly what I need to be able to get a good night's sleep. I am looking forward to receiving it. I received a phone call from a team member the day after I placed my order. We reviewed all the information for the order to determine that it was exactly right and what I really wanted. He was very helpful, informative and professional.

So far, the experience has been excellent. The selection process was aided by the online chat. The online purchase process was straightforward and easy. Thus far, the pre-delivery follow-up by Saatva has been courteous and timely. Look forward for the delivery scheduling, delivery and sleep!

Flagship Queen Mattress. Delivered Saturday 8/1/15 at 3:15 pm. Damage free. Drivers efficient and courteous. First impression is -- feels pretty firm. I hope our sleep trial is positive. Will let you know if adjustment needs to be made as soon as we know. Thank You.

So far I have not received my mattress yet. But the promptness of the people here and answering questions I have had has been impressive. We will see when I get the mattress if it's all the reviews have said. I hope it is for my back hurts sleeping on my mattress now. Thank you!

Very helpful customer service. I thought we'd need a box spring for our new mattress, but we have a low platform bed. It turned out that we could put the mattress directly on the slats and preserve the look of the bed and antique Chinese headboard as they are. Rather than trying to sell us something we didn't need, which would have created aesthetic difficulties, we were helped to make a practical decision. Less profit for the company meant a better deal for us in all ways! Great company.

So far I am pleased with the customer service provided with selecting and ordering the bed.

While I wish Saatva would charge less than $99 for shipping the mattress only and not the box springs, I'm happy with everything else. All customer service persons have been courteous and professional. I'm excited to receive and sleep on the plush mattress (top only).

Great experience to date. Thanks for your approach to making quality mattresses available at a fair price!

I just ordered my mattress and foundation with complete confidence. Alex and Charlie were patient with me as I struggled with buying a mattress online. Like others, I read the reviews, watched videos, and even went to stores trying products of similar construction. The Saatva staff made the difference as well as the price. With the follow-up call from Kanella who was as just as professional and kind I now look forward to a product that will bring joy to our currently restless bodies. I will also rate the mattress in due time. Thank you for being real people dealing with real people.

The customer service was great! Every time I logged onto your website someone instant messaged me and answered my questions thoroughly. I would love to know how you train your new hires on customer service so I can use it for my own team. We have never purchased a bed online and do hope that we love the bed as much as people say they do.

So far everything has been fine, though I might prefer to be asked to rate you after the bed has actually been delivered.

Sales rep has called and emailed several times. Has been polite, courteous, and helpful. Am happy so far.

Excellent and fast service! We got our new mattress in record time. Well within the estimated delivery window. It is very comfortable and we are very happy with our purchase so far!

So far the service has been great. Everyone has been very professional, very attentive, and helpful. Have not received our bed yet. So far the service has matched all the reviews I had read.

My purchase via phone was very simple and easy. I spoke with Greg and he was very nice and patient with me. Felt very confident ordering. I only rated this 4 stars since it was just the first part of the process. I will see how everything goes once the bed arrives. Looking forward to it!

So far, Saatva lives up to the positive reviews I've read. Anxiously awaiting our new mattress.

This is our second Saatva mattress. I ordered first one for my mother who has back problems. She is very happy with it. The second one goes to my 16 years old son. Can not be more pleased with customer service and quality of the mattress.

I've never experienced customer service like this! Especially at this time in the world of quick links, shortcuts and sound bites, this customer services is outstanding from start to finish. Congratulations! I look forward to enjoying my new mattress!

I received a confirmation call from Amy ** this afternoon. However, I was not home and she left a message. I could not understand her at all. She spoke very fast and the connection was staticy. I had to call customer service to confirm my order. Your service reps should speak clearly and slowly over the phone. Otherwise, I was satisfied with customer service.

Polite, not pushy, informative when I had questions. I can't wait to try out the mattress! I know if it is as good as the customer service I won't be disappointed. :-)

Very satisfied with prompt ordering and shipment scheduling as well as pleased to deal with customer service. So far I'm enjoying working with your company.

The online ordering experience, with detailed instructions for measuring, was very helpful. The online chat rep was very helpful, as was the phone follow-up to confirm both the order and that measurements had been taken.

So far so good. The order process was easy online. I received a call from your company within 24 hours of the purchase to confirm our order. We are now waiting for the delivery. I did a lot of research on buying a mattress and didn't know how many options were out there. Consumer report gave your mattresses high marks. I read an article in some New York paper about it. With the cost, the materials... it seems I am taking a good gamble that the mattress will be great. It is much needed right now so we are really looking forward to the delivery and installation and saying goodbye to the old one.

It was fast and simple when it came to ordering my mattress. I had one question regarding the foundation so I hopped on chat and got it answered quickly. I was told when checking out that a sale rep would give me a call within a couple business days and that indeed happened. I appreciated the follow up. So far my experience has been great and I look forward to getting my bed installed so I can start getting better sleep! Thanks.

The experience with Saatva has been mostly good so far. People have been friendly and helpful. One small ding is that in the online chat it took a long time to get responses (several minutes), but the person did apologize and say he was sorry and had thought he had sent a response already. The other small ding is that the online chat didn't help me decide between plush or regular very well. Something to the effect of "plush is soft but not too soft". It wasn't a very helpful comment and no additional guidance was given.

Just placed my order so I can't speak to the quality of the mattress itself; however, I can speak to the professionalism and kindness in which my order has been processed. Thank you for being a company that hasn't lost the art of "kindness." My family is hoping I'll finally get a better night's sleep so I can wake up and be "nicer" too...haha.

We are very pleased with the care, help and respect we have received from Saatva! We look forward to the delivery of our new mattress! Thank you for the quality of service you provide!

OK. So far. I expect the rest to be ok too.

Love the service and response from Saatva placing my order! Can't wait to get my new mattress set!

So far so good. The online chat was very helpful and the website was very good. They both helped me to make my decision as to what degree of firmness I would need and what size I should get. I also had a lot of questions about the frame. The next day I was called to Thank me for my order and to make sure I selected the right size for my needs. That was nice. Looking forward to the delivery and set up and most of all, a Great Mattress.

Great customer service is important to me and I look forward to Saatva delivering everything they promise. I always recommend great finds and hope Saatva is one of them.

I chatted with service representatives on several occasions as I was researching mattress options and considering Saatva. They were responsive, helpful, and always answered my questions without pushing me to a sale. I hope I love my mattress as much as I've loved the experience purchasing from the company. A+ for customer service!

Fast, pleasant and efficient responses to my many calls prior to purchase. Fair and beyond standard return policies and warranty. An effort to reduce toxic materials and use recycled components.

So far, so good. In addition to some general questions I had, I needed some help deciding on EVERY. SINGLE. DETAIL. I called Customer Service and was assisted by Josh. He obviously had his work cut out for him during our rather lengthy, all-over-the-place conversation. After hearing Josh out, the end result was choosing the opposite of everything I had intended to order online! He was great. Very knowledgeable, professional & friendly. It felt like I was talking to a friend for advice! Was barely off the phone & I already received email confirmations. Next day I received a thank you/confirmation call from Kanella. Probably the nicest, most informative & thorough voicemail I've heard. She even sent an email to follow up on her VM! First-rate service up until this point. Looking forward to seeing/experiencing the end result!

Great experience so far. Super excited. Can't wait to sleep well again. I hope it is 9 days. Please please not 18. I can't take it.

I placed an order on a Sunday and then started to 2nd guess myself on the height of the box springs so I sent an email and within 48 hours they called our home and my husband was able to request the change in our order. The cust. service person assured him that this would not be a problem. A few hours later I received an updated order confirmation. That's what I like to see in cust. service.

So far my experience with Saatva has been great, informative and easy to order. All is good.

This is my first time ordering with you, and so far the experience has been excellent - above and beyond big box stores. I can't wait to try it out!

I love the Saatva mattresses. This is the 3rd time I'm ordering from you! I actually found the person who online chatted with me unhelpful. When I asked about opinions on mattress and foundation sizes he was extremely non committal saying that I have to decide what I want. Finally I asked him about bed skirts and he said I would need the 8". If he had said that if I'm going to use a bed skirt he would recommend the 8" as opposed to the 4" it would have saved me the trouble of researching it on my own and possibly making a mistake. I told him my ultimate dimensions so there wasn't a lot of choice but I almost ordered the bigger mattress and smaller foundation. I would have been very angry when I found it didn't work with my sheets. Your website was MUCH more helpful than this guy.

I just ordered a mattress from Saatva and so far the experience has been great. I used the chat service online and all my questions were answered. I received a confirmation email immediately after my online purchase and I received a phone call confirming everything the very next day. I am hoping the rest of the experience will be this smooth.

We placed our order yesterday & your customer service representative was very polite and extremely helpful. We received a follow-up phone call (which I was not available to take) and an e-mail today. At this point we are very pleased with the service we have received. Can't wait to receive our bed and get a good night's sleep for the first time, in a long time!

I called Saatva before I made my initial purchase online and was very pleased with the friendly and helpful customer service I received. I will definitely recommend Saatva to my family and friends.

The entire process went as expected. I personally don't prefer phone calls. I prefer email communication only, with my option of speaking with someone live. I got all of my initial answers through the online chat.

I have had a positive experience thus far with my purchase from Saatva. The information shown on the website was easy to find, follow, and understand and the order process went smoothly. I appreciate the follow up phone call to confirm details and look forward to receiving our new mattress.

It is still very early in the ordering process. Yesterday, July 28, 2015, Saatva called me to confirm the order. That is as far as we are in the ordering process. I received a courteous and friendly phone call letting me know that a factory fresh mattress will be delivered and set up in my home in 9-18 days. They also said that I should expect a phone call within that time frame to schedule the delivery.

The person I placed the order with over the phone was very pleasant, professional and answered the questions I had very thoroughly.

Order process was excellent along with the website. I am excited to get my new bed.

Easy purchase. After purchased online, a Saatva representative called to thank me and make sure the measurements were what I really wanted. Arrived within a week. Delivery not a problem. When the company cancelled the first delivery they made sure I would get the mattress the following day after I got out of work. They actually did their best to work around my schedule. First night was very uncomfortable. Hardly slept, bed felt too firm. I called Saatva the next day and asked if I could exchange for the plush. The man said absolutely if that's what I wanted but did talk me into giving it time as the coils are stiff since the bed has never been sat or slept on. Makes sense.

Exceptional - the ability to easily access online help, the person on the other end of the phone regarding the height of the frame was very helpful and you feel like someone is personally creating your mattress with the care that a grandmother would put into knitting a sweater for her first grandchild... I would assume... I don't knit :)

All experiences so far have been favorable. I cannot comment beyond this point, not having received and tried the mattress. I am impressed by the follow-up by Saatva in confirming the order and describing the next steps in the process of delivery. Purchase of an expensive item sight unseen is not something I'd ordinarily recommend, but thus far the process has been positive.

The website is user friendly which is nice. It was easy to order. I also chatted with a customer service on the web chat and they answered all my questions I had. I got a phone call the day after I ordered it to confirm my purchase and make sure it is what I want. The lady on the phone was really nice. So far I am a satisfied customer.

Great customer service! Answered all our questions and helped us make the decision to buy the best bed we have ever owned, that is our expectation.

I contacted Saatva Customer Service the day after placing my order. After I reviewed my confirmation I discovered my email address was incorrect. The gentleman I spoke to was courteous and very helpful. He corrected my email address and stayed on the line with me until I had received my confirmation of order. Today there was a voicemail on my home phone informing me of my order process and the approximate time frame for delivery. Wow! I can't wait for my new mattress! Thank you!

The ordering process has been excellent so far. High expectations were set and met. Saatva said they would call to confirm and they did.

So far so good. Was told delivery would be in 5-12 days. Received call the day after ordering and was told delivery could be as soon as two days after order was placed! Unfortunately, it was too soon for us!

When I called to ask questions about the company Saatva and also the product they sell, the sales person was very knowledgeable and answered all my questions regarding the company and the product they sell. He was very polite when he took the information when I decided to place my order. The next day, I came in for lunch and had a phone message from Amy confirming my order. In the message, she asked if I was sure I wanted the 14 1/2 inch mattress because it would make the total height of the bed a little over 30 inches. Before returning her call, I measured my present bed and it was 27 inches. Then I returned her call and thanked her for mentioning the height of the bed.

The representative I spoke to on the phone was courteous and thorough! Thank you. I am looking forward to receiving the mattress.

So far everything has been remarkably easy and cordial. The fellow who took the order (Alex?) was very helpful and pleasant. We're looking forward to enjoying the Saatva experience.

When deciding what to order, I used the online chat. The rep was very knowledgeable and was able to answer my questions precisely. I wasn't able to take the confirmation call, however the rep left a voicemail. She seemed extremely friendly and verified the complete order. I am EXTREMELY satisfied to this point.

Absolutely easy and great experience. Very transparent. Easiest and best way to buy mattress. I will not buy from anyone else again.

I haven't received my mattress yet but if it's anything like the customer service I received, I know I will sleep well. When's the last time you had an actual person call and thank you for your business? Saatva, you are the model for what doing business should be like! Thank you. My experience thus far has been great. PS: I shop online often and this is the first review I have EVER written. Peace.

Great customer service. I loved the follow up call and email. I look forward to experiencing the mattress.

Talked to Brent. He was most helpful, courteous, and willing to answer questions. Great customer service thus far.

I missed the call from customer service, but the lady that called left a very professional voicemail. She thanked me for my service and asked that if I had any questions or concerns about the size of the mattress and if I did I could call back and make changes to my order. I really do appreciate the phone call. There are not many companies that do this once you purchase from them. I am so excited about my purchase. I can't wait to sleep on my new mattress. Thank you again for the great customer service.

The young lady that contacted me today, Amy **, was professional and courteous. A pleasure to deal with. She just wanted to confirm the order I placed and make sure I understand where we go from here with delivery. I am greatly looking forward to receiving my new mattress!

My experience was great. Thanks.

So far so good. Hoping the mattress is all that the reviews say!

Extremely easy to shop, review, and order this Saatva Mattress. I wish that the delivery window was shorter. A delivery time frame of 9-18 days seems long, especially when many retailers in my area deliver and set up within 1 day. However, I am looking forward to receiving and enjoying my new mattress. Thanks.