Nest Bedding Reviews

I would not recommend this mattress if you have back issues or want a mattress to last more than 2 years. Save your money and go somewhere else. The one star is for Nest’s customer service. Everyone I have talked to has been really nice. Their customer service people are great. The bed and the policies are zero stars.

After a few months with the replacement mattress, exact same issue. So, it wasn’t a fluke - it’s a problem with design/quality. The middle of the bed was great…which is not an option for a couple. When we contacted customer service, we were given a list of photo “proof” we needed to send in order to “qualify” for our lifetime warranty. Making customers jump through hoops to “prove” an issue that they've already acknowledged seems like poor customer service.

We were then informed that the amount of sag/depression was “within the normal range”…for what? A ten-year-old mattress? Not one less than six months old. So, we sucked it up, having no other options and not feeling like we should have to pay for another new mattress in that period of time. For the past two years the indentations have gotten progressively worse, to the point that I now cannot sleep on my right side facing the middle of the mattress. I wake up with my arm numb because it angles up, pinching the nerve in my shoulder.

I see that they’ve changed a lot about this mattress since 2018 (replaceable foam?) so maybe this is happening to fewer people, but it incenses me that we have to purchase a new mattress after less than 24 months with this one. And the snarky answers from Nest's “customer service” to people who post negative reviews on their site…not the best look for a “premium” company. Since we are out $1,600 with no sense of care or concern from Nest, I’ll do what I can to ensure others are not taken in the same manner. Who knows, maybe things have changed at Nest, but they’ve lost at least one customer.

After contacting customer service again they said they couldn't get into contact with operations and that's all I've heard. Even after several more emails from me I am still being ignored. I tried to write a review on their website but it never showed up on their website. It appears they delete negative reviews so DO NOT TRUST THEM. Then I come on here to write a review and see that recently they have been getting very poor reviews about mattress quality and customer service. It appears I picked the wrong company to spend my hard earned money on. Hopefully I will get my mattress someday. If I do I will promptly change my review to reflect my experience.

After I moved, I contacted the company again to see if I could still donate the mattress. They said that their policy says that I must find somewhere to donate the mattress within 30 days, or the return is not honored anymore. So that was that, they would not even consider an exchange at that point. Now I am stuck with the most uncomfortable $1300 mattress. I don’t even sleep on it most nights, I’d rather sleep on the couch, that’s how horrible it is! I am just going to throw it away and buy a mattress from a regular mattress store.

I truly recommend that people go to a mattress store and lay on the mattress before they buy it. I also do not recommend this company since they want you to find somewhere to donate the mattress and not many organizations want used mattresses. I agree that this whole 90-day trial mattress is very wasteful if you end up not liking the mattress. Also, if you lead a busy lifestyle, spending time trying to donate a mattress to get your money back from a one that didn’t work out is a big waste.

We got a replacement thinking maybe it was a fluke. But sure enough less than a year later the replacement mattress is sinking in the middle yet again. Our bedframe is solid and structurally sound-we've checked it just in case because that'd be a cheaper issue to solve. But it's not, it's sadly just the mattress. My husband and I have back pain every morning now-we bought a new mattress to try and prevent this-we're in our early 30's.

For paying over $1k for a mattress we thought would last us five to ten years, this is a huge disappointment. I don't feel like I can even try to resell it because I don't want someone thinking they're getting a great mattress when in fact they'll soon wake up in pain. Think twice about purchasing a bed from here. They look beautifully made and seem like a quality mattress at first, but they don't hold up even after less than one year's time. If you do buy a mattress from them, don't buy the medium firm-go with the firm. It feels like a rock but if you can endure it until it softens up (they say 90 days-but sleeping on a rock for 90 days can be quite challenging), hopefully it'll be better than a medium firm mattress caving in. I hope this can help someone else from wasting money like we have.

They did finally offer a refund/replacement after I posted a critical review on Yelp, but still refuse to post my review on their site. I didn't take them up on the refund given that refusal & the continual poor customer experience. I'd advise others to ensure they want to do business with a company that only cares about their corporate best interest in the end. If you do, be warned of my experience where the product quality woefully missed the price point and they only offered to do the right thing when I publicly "disparaged" their company.

I find the negative comments difficult to believe. My son was initially sent the wrong mattress but was easily and quickly satisfied with Nest’s policy. He donated it and received the correct mattress. No problem. No bad faith. I ordered on a Thursday night and it showed up the next Wednesday evening in time for Thanksgiving. Arrived much quicker than expected. It was fun and easy to unpack and get onto the bed. It’s a thick mattress but our sheets fit fine. No sleeping adjustment required...I slept great the first night. I think my husband feels like I’ll never leave the guest room if he doesn’t buy the King. Lol.

After the one year mark of owning the mattress, I reached out to Nest Bedding customer service to see if they would exchange the mattress. After lots of back and forth, they asked me to send in pictures of the mattress without the sheets. The mattress had a protective sheet over it so the condition of the material was like new. In the photo, you could not see any indentations in the mattress, which is obviously expected, so they were not willing to exchange the mattress. I asked Nest Bedding if they would send a worker out to inspect the mattress in-person but they did not agree to this. I highly suggest spending your money on a more reputable company. The mattress was expensive and has led to nearly a year of bad sleep.

When I reached out to Nest about getting a new bed the employee I was emailing with told me I would get 50% off the new mattress because I had a "lifetime guarantee". Well a few weeks later I budgeted for the new mattress and was ready to purchase but when I reached out the new guy I was speaking with told me it was only a 30% discount and that the other employees was incorrect and would get spoken too. He proceeded to tell me that I would need to do a warranty check and send in pictures of the sinking mattress. So I proceeded to do so, and no response until I followed up a few days later to see what was happening.

Nonetheless he couldn't see any problem...which I figured would happen. So he said they would have someone contact me to physically come look at the mattress. At this point it has been a few weeks of this whole ordeal and I just let him know I would take the loss and go with a different mattress company that has it together a little more. Keeping in mind this whole time I never tried to get a free mattress or a refund. I simply wanted to purchase a new different mattress for the 50% off I was told in the beginning, but now I'll be purchasing elsewhere.

Original Review: Aug. 16, 2019

It's been about a year since I bought the mattress and it's been great. Lately there has been so much body indentation that I've been sinking in so much to the point of my back, neck and shoulders hurting a lot. As requested, I gave them all the pictures they need for the warranty claim and some more. This is what they came back with, "we not seeing very much at this point that would qualify for a warranty. The best thing is to get a 15-25 pound weight and place it on both sides of the mattress with a straight edge in front of it and see if it sinks further on one side over the other with a measuring tape."

This is a huge red flag for me because every picture I sent is clearly under the covered defects on their site. If you look at their warranty on their side, it clearly states "Visible indentation or sag of the foam mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base or foundation, including damaged caused by the use of flexing or bowed slats" is covered. I have sent in multiple pictures, angles of the bed sagging about 2 inches with zero weight. I've been "bedless" for almost 2 weeks, because my back hurts so much sleeping on this mattress, but however long it takes I will continue to jump through these hoops.

I will continue to jump through these hoops because this is a very expensive mattress in comparison to other bed in a box mattresses and I don't want to throw away ~1300 dollars, but we warned that you will be jumping through these hoops in the future. Just for reference we have a king sized bed, I am ~180 pounds and my partner is ~110 pounds. The base we use is an adjustable bed. I will be more than happy to continue to write updates on this to show to the consumers regarding what I genuinely believe everyone will face in the future.

I was clearly and plainly told via an email that I would in no way be affected on future purchases. And that I would be entitled to a new trial period, AND a return AND an exchange if need be. Then several months later I decided to try a new mattress from them that was better but still not providing the low back support I needed so I decided maybe Saatva or Avocado (something with zoned coils) would be better.

ONLY AT THAT POINT was I then told that I was no longer entitled to an exchange nor could I return the mattress. That it was final sale and I had to keep it no matter what issues I had. Then they point to a NEWLY CHANGED policy saying I can't return it if I've purchased in the past. How convenient that it was never mentioned at any point during my MANY MANY communications with them both in the past and recently. Not when I returned my previous mattress, not before I purchased my new one, not after I purchased the new one, nothing.

I was even given a LONGER trial in an attempt to get me to keep the mattress. But ONLY at the point where I mentioned returning the mattress was I suddenly told that I couldn't return my mattress and I was not entitled to a trial at all. So basically someone's lying and or being deceitful. Either the first customer service rep lied to get me to buy a new mattress knowing I couldn't return it. Or the new rep is lying because he knows I'm entitled to a return but he doesn't want to offer me one.

In addition they have never addressed my repeated mentions of the fact that I was very clearly told that I could try, exchange and return new mattresses in the future without issue. Well that was the farthest thing from the truth. It took 9 days to respond to me and that response only came about the day after I threatened to complain to the BBB. Then they give me excuses saying they have no proof of them ever telling me I could have more return and/or exchanges. So I respond by providing them this proof via past email correspondence. Which was of course followed by another 6 days of silence and multiple ignored messages. Apparently their method of handling the issue is to ignore me, provide me with invalid excuses, and then ignore me again when I show proof instead of admitting their own fault.

The worst part is my initial experience was great. But they ruined it now and I wouldn't trust them again in the future. Unless you're 100% sure you want a mattress that you've never even slept on before (which is no one), I could no longer recommend Nest Bedding. The mattresses themselves aren't bad. But the experience of finding the right one for you isn't worth the hassle.

48 hours later I receive a call from the NYC store manager (who helped me initially) saying that they cannot take back the mattress for a refund unless it's for a comfort issue, and that the mattress being too tall is not a comfort issue. The mattress is not the right fit for multiple reasons -- height, firmness and overall size! Yes, I understand that firmness can be adjusted perhaps, but the other factors in being satisfied with a mattress here are simply non negotiable.

FROM NEST'S SITE: "If a mattress exchange is not for you, worry not. As much as we hate to lose you from the Nest Bedding family, we also understand that sometimes our product may not be the right fit for your needs. Nest Bedding offers free returns on mattresses after the 30th night of your 100-night trial." Your so-called return policy is just lip-service to make customers believe that they are getting a different shopping experience from traditional mattress stores, but it is exactly the same if not worse! You fail to honor what is very clearly stated on YOUR site in plain English. Avoid Nest Bedding unless you are 1000% percent sure on your decision in buying a mattress. Otherwise you can kiss your ** goodbye. F- IN CUSTOMER CARE

Then, I was told to take the mattress and donate it since they do not take returns (but they will send a disposal company for the mattress) and send proof I donated it. When I stated I would donate it, but I would like my money back because I still needed to find another mattress I was accused of trying to commit fraud. I filed a complaint with the BBB, donated the mattress to Goodwill, sent proof to NEST and finally received a full refund. If you don't like your mattress and wish to call NEST on their return policy, good luck, it's all on the customer. Would never recommend this company to anyone due to the customer service post sale.

The hybrid has a spring base. Unless the manufacturer is stupid, they should have springs on hand. Then they have to cut a piece of latex for the top layer. This doesn’t seem to be something that should take that long to produce. Nest employees are great and helpful. Their manufacturer sucks. Be prepared to wait for your bed. Perhaps we should have just gone to a store that did not carry a boutique line. Then we probably my would have gotten the bed shipped within a day. Too bad because the customer service at the sales level gets canceled out by a lousy, slow manufacturer.

We like that it doesn't sleep hot -- and my husband often sweats the bed to the point of soaking it and having to change his clothes. It is really really bouncy, which is weird given how firm it was. I disliked the bounce at first and I can feel my husband cough and toss and turn. But I am getting used to it and the trade off for cool-sleeping and being able to move on the bed.

Your first night (and almost every night subsequently), I know this may sound gross, but you will sweat in the bed. You will ABSOLUTELY sweat because of the memory foam. Memory foam traps heat and doesn't allow it to dissipate - period. It doesn't matter how many times they mention "cooling technology", offer a "cooling mattress protector", or simply ignore the hundreds of complaints about their bed. You can be a 95 lb woman, a 210 lb man, somewhere in between - regardless, you will wake up nightly in a damp, clammy, grossed out state. Having sweat in the bed, your warranty and the ability to return the mattress will be immediately voided as sweat = a stain (sorry for the grossness). This seems suspiciously intentional on the part of Nest as a company.

You can complain, but it will be impossible to get a refund. Don't believe their promises (notice how they subtly shift the blame back onto each customer in each one of the above and below reviews where someone complains about the return process - if they offer a "Lifetime Comfort Guarantee", how could it possibly be so difficult to return an item?). You'll notice if you delve into the actual terms of the "Lifetime Comfort Guarantee" policy that what it really boils down to is 50% a new bed model (who would want to spend another $$$ in order to effectively process a return?).

We spent 4 weeks going back and forth with their customer service team over email, specifically a Todd ** who is the Director of Customer Experience. It was a terrible experience. Similar to other reviews, Nest asked for a detailed history of what bed frames we had used, what sheets we had used, and other areas of inquiry. We've actually tried three different bed frames and went without a bed frame - in the course of trying to solve for this bed, we used a wooden platform frame, a wire mesh one, a pallet bed frame, and eventually even on the floor. We tried high thread count sheets, low thread count sheets - none of it changes the molecular composition of a memory foam bed that traps heat.

Save yourself the hassle - you can get a similar memory foam mattress on Wayfair for $200-$300. Since the Nest bed will only last you a couple of years anyway, and you'll never be able to return it, why spend the extra few hundred dollars? Or try Casper or Purple, IDK - I have to imagine their return policy is actually honored (though I have no claims/evidence, we're going with Leesa Sapira, a pocket coil bed, for our next one - we are done with Nest). We wish it wasn't so, we were so excited when we first purchased the bed and even up to the point of initiating a customer service thread, thought they would see it through. This company is flash in the pan.

The mattress itself wasn't poor quality, it simply wasn't for me. As it turns out, I may have been sent a mislabeled mattress. But you have to sleep on it for a full 30 days before you are even eligible to return it. Once you ask to return, the company policy is to try to get you into a different mattress, not just refund you and be done. They are nice about it but keep trying so it delays the process.

I would recommend that a customer asks upfront, and gets it in writing, what the steps required to return the mattress if it comes to that. There are specific photos required which would be easier to get if you knew ahead of time what is expected. Including that information with the mattress would also beneficial.

Original Review: July 20, 2018

I have been attempting to return my mattress for over 30 days now. This company wants to stall and continue to talk and diagnose things. The mattress is not soft like it should be. The mattress feels exactly like a regular old plush top spring mattress. The foam doesn't feel like memory foam. It doesn't get hot so maybe that is a trade off but I want a memory foam feel. Anyway, that shouldn't be a big deal, it isn't for me, take it back. Finally frustrated, yesterday I decided to remove the mattress from my bed and put my old mattress back on. In forethought, I snapped some photos of the mattress to show that it is in perfect condition. I sent them the photos, told them I took it off my bed and am still wanting to return it. So now today, I get an email stating that they want specific photos of the mattress and even pics from under my bed. WHAT??

They had the last 30 days to tell me what they wanted from me but they never did. Now that they know the mattress is off the bed, they want photos that are impossible to get. The wood supports are not on the bed anymore because my old mattress doesn't need them. I am beyond frustrated with trying to get this mattress out of my house. I finally called my credit card company today to file a claim. If you depending on the 100 night guarantee, look elsewhere. This company is horrible to deal with if you don't want to keep their mattress. What a disappointing experience. Now I have this incredibly heavy 100+ pound mattress leaning against a wall with storage totes in front to help keep it from falling down. It is not safe there and I want it out of my house!

So the big day comes, I'm at my hair appointment, head full of foils when I get the alert that it has been delivered. I'm getting antsy and impatient ready to get to the house to get it safely inside before I go to work. Lol so I get home, drag the box in, move the old mattress and get to work unboxing it. I've never opened a bed in the box before and when I laid it across my bed frame I'm disappointed and thinking the mattress was the wrong size. But when I finally got the plastic off and it started unfolding itself I seen the truth. How they get such a big mattress folded into such a small package I'll never know. But I just laughed at myself. So the moment of truth will it support my weight and be comfy at the same time. I lay on it and all I can say is I wanted to call in to work and just lay on my bed all night, but I still have to pay for it so I hurry out the door to work. Anxious to get home and go to sleep!

I'm here to tell you that my first sleep on this mattress blew me away. It was so comfortable. I don't remember tossing and turning as much as I usually do and the best part of all... I woke up with virtually no back pain. So many times on my old mattress. And by so many times I mean every day, I wake up and can't sleep as long as I'd like due to back pain. I get up and hobble into the front of the house like I'm 74 years old. And I'm only 32!!!! But upon waking from my first sleep on this mattress, I woke up pain free and walking to the front like any young spry 32 year old should! Lol why anyone would even consider sending this mattress back is beyond me. I love it and will recommend it over any high end mattress to anyone out there. 5 stars from this Mississippi girl!