Mattress Firm Reviews

I bought a king-size bed with box springs and frame. After one month the box springs began to creak. I called customer service and they charged me $25.00 (racket) to inspect the springs, to authorize an exchange. They authorized the exchange but I had to travel with the product myself to their warehouse for the exchange. After a short time the new box springs also began to creak enough to wake my wife in the night. I called again, asking for credit to upgrade the box spring to avoid the issue. They pro-rated the box springs and gave me a credit of $52.00 approx. After $50.00 in inspection fees, that netted me a $2.00 credit. When I pushed them they said, "We don't make them and that's all you get." If Mattress Firm sell known defective products, no one should buy there. It's no wonder BBB won't take them. I'm going to Houston to see the president about this on 3/31/15. Wish me luck!!!

The mattress started sinking within 6 months. A year later it had huge dips and you could feel the springs. The sides were totally smashed down. It cost $25 for them to look at it and they did not cover it even though the man that came out said it was a piece of crap and there was no way it would not be covered. Even if they would have said the warranty covered it, it would have cost $200 to get them to replace.

Unwilling to help Told me mattress is no longer made and warranty doesn't cover mattress coming apart and suggested I file a claim but basically made me feel it would be a waste of time. So I was also informed I had to pay for the inspection and even if it qualified they would not give my money back. So I fill out the papers on 2-3-15 and mailed the same day. Mattress Firm called me 2-11-15 to get credit card info to charge me the $25.00 for the inspection and said they would call me in a couple of days to set the appointment. On Friday 2-13-15 got a call setting up the appointment 2-24-15 between 2 pm and 4 pm but on the 2-24-15 got call and the guy said was coming out early between 12:00-12:30 pm.

** is employee. He doing very very nice customer service and he know very well how take care customer and make customer happy. I see first time that much nice customer service in mattress shop. I always go there for my any mattress or any bed purchase for same store. I have great take care in that store I be very happy.

I bought a $2200.00 memory foam mattress about 1 year ago. Within 2 months we had to return it because there were huge dips and holes in the mattress (memory foam!?). We returned it, with some headaches 2 months later! We had a good night’s sleep again for 2 months and again we had problems. Now they credited me 75% of the total amount to purchase another mattress at their store instead giving me my money back!!! Really! I spent $2200 and now you want to give me less then what I paid for and not give me any monetary value except another mattress and not guarantee its quality. Terrible business model and will never shop there again!

I purchased a mattress on 7-29-14 for $400.00. 6 months later the mattress already had a dip in it. I am 110 lbs and the only person that sleeps on it. I went to the store on 7067 Narcoossee Rd Orlando FL 32822 to complain. They told me it would cost me $25.00 to have someone come out to look at it and IF they thought it was damaged to their conditions, I would have to pay $79.00 for delivery of a replacement. Since when does the consumer have to pay for the crappy condition of the manufacturer's product. The guy was a sarcastic sales rep who I AM SURE knows how bad their products are and how they try to scam the consumer. NEVER RECOMMEND THESE JERKS TO ANYONE!!!!!!!

Our old mattress was 15 years old with a small dip in the middle. After seeing the ad on the TV for MF I decided to convince my fiancé to buy a new mattress. We bought it in May of 2014. Everything seemed to be ok until 5 months in, our box spring broke. It caused our mattress to sag and created back pain and oversleeping. I went to the Eden Prairie location again to correct problem, but I was told to submit claim online. I tried and was told 4-6 week wait and $25 inspection fee. They finally override it because I was angry and upgraded to a metal box spring. They delivered the WRONG SIZE!! I called and they told me it was going to be $80 for a redelivery even though they screwed up! I told them we would keep it and upgrade to a queen soon when I had the money. Because of a small hole in the mattress they wouldn't replace that.

The mattress that was delivered didn't feel like the one in the store. I called and complained and was told to give it more time. We went back and bought a new bed frame to help. Still no good, huge indentation for hubby and I can feel every movement. Now being told can't return it and now have to pay some guy to look at it. Awful customer service. Will never buy from them again.

Service during the purchasing of Tempurpedic mattresses was OK at the Gloucester Virginia Mattress Firm store. Financing was arranged through Wells Fargo at 0% until the debt was paid. The purchase was made in mid 2013. In February 2015 I was notified by Wells Fargo that there was activity on our account. Not likely so I did an on line check of the account. I was shocked to see that the Gloucester Mattress Firm store had added over $5000 in new charges. These were totally fraudulent charges. I notified the Mattress Firm store, Wells Fargo and the corporate office of Mattress Firm company. To date (over 2 weeks) Mattress Firm has yet to correct the incorrect charge nor have they responded to my email. Needless to say the fraudulent charges have an impact on credit scores.

Sold me a used mattress and told me that was a floor display. Paid over $700 and now it went bad in under 2 years. Please Google Mattress Firm selling used mattresses before you buy send them a review on what you think.

My husband and I purchased a King size mattress in October of 2013. Within the 100 day "Happiness Time Period" the bed began sagging; however, we were told that it's normal for the mattress to have some indentation upon getting settled. So, we waited, and continued sleeping on this uncomfortable mattress. About a month ago, we finally filed a warranty claim. The inspector came out and measured our indentations and it turns out my husband’s side has a 2.5 in. sag and my side has a 1.5 in. sag. My husband is under 6 feet and less than 200 lbs, and I am under 5 ft and less than 100 lbs. There is no reason a mattress should have caved in that much.

If I could give this store and company a ZERO star, I would! Having bought mattresses in the past from Mattress Firm, we went there to get a mattress for a condo in Alabama. Yes, they assured me, "no problem delivering there" and there wasn't on the initial bed that was delivered. And Matt, who did the original sale, was great. Let me point out we spent $4000 on this horrid bed. However, I hated the bed! I returned to the store to pick out a different bed under their "100 day return policy" agreement. Well, it was too early for me to return it...I had to sleep on it a minimum amount of weeks! When I could finally go back to make the exchange (which I was spending even more $$ to upgrade to), all kinds of nightmares took place. No one was able to work the computer system and figure out how to do a return and a new delivery. I went through THREE sales reps in the course of FOUR weeks to get this accomplished.

Bought a Hampton & Rhodes 340 at mattress firm. Liked the firmness and it was less expensive than the others nonetheless, after 4 days it was sagging worse than my 10 year plus mattress! They tried to blame it on the frame then my size only 240lbs and wanted another 60.00 to pick it up. I've had cheap cheap mattresses last and hold up better than this! They know this mattress is bad and should not be selling them. Never buy there again!!!

Me and my wife bought a Hampton & Rhodes mattress from these scammers. I paid $40 to have it shipped to my house, I didn't even get to sleep on it one time. Me and my wife pull it out of the plastic to find that most of the stitching on the side of the mattress was coming off and quarter size holes were appearing. My wife called to return it they gave us the run around all day. Now I've got to drive over 60 miles to return this to the warehouse where it came from so I'm not hit with an $80 restocking fee plus they took my $40. I didn't even have it 24 hours.. This company is a joke, their customer service is a joke. I'm going to my local news station to see if they will look into how many people they do this to. NEVER EVER BUY FROM THIS COMPANY.

I placed an order for a mattress online at the recommendation of a salesman in the Branson store on February 10. It had guaranteed FedEx delivery by February 20. On February 16th, I began to be worried that I hadn't received a shipping confirmation. It took two days of phone calls and emails to get my shipping information, and when I finally received it on February 18th, the mattress had been returned to sender due to multiple shipping labels. We called FedEx to confirm that the package had been returned, and they said it had been received by Mattress Firm on Thursday, February 19. On Friday, February 20th, we called Mattress Firm to find out where our mattress was, and when to expect it. We were told that it had been shipped that morning, and that we would be emailed a shipping notice and tracking information. We were told it was their top priority.

My boyfriend and I bought a mattress on a Friday and got it that night. The next day we were so uncomfortable from the night's sleep, we decided to return it and purchased somewhere else. Well, we called the store on Sat morning and talked to the guy about setting up a time for them to come get it (it's policy for them to have to pick it up) and we never heard back again. We called again on Monday and talked to a gal who said she needed to talk to the guy we had talked to on Saturday. Said she would call right back. Four hours later she said they would have to schedule a pickup time but she couldn't do it.

I bought a 10,000 dollar bed with vibration and whole nine yards. I live in a moved home-sitting on a foundation with hardwood floors. The bed doesn't make allow me to get a massage but my whole house shakes and the plaster walls are cracking and they will not honor their warranty. I cannot keep the bed and the manager will not even call back. My foundation will end up splitting or cracking and that will cost much more than 10,000 dollars. They say because it has mechanical parts they cannot take it back. I have had it for 2 business days. Isn't there a 3 day right of cancellation in the state of Florida??? Very upset that I did not check out this website before buying...they said if not happy after 100 days, I could return. No conditions...salespeople are all liars in my opinion and company does not stand behind their guarantee.

Purchased mattress on 2/16/15 (delivery date 2/20/15), canceled order next day (2/17/15), was told my visa debit would not be credit for 10 to 12 days. This is ridiculous! Today is Monday Feb. 23rd, I called Corporate office re: credit & I was told it takes 10 to 12 days for credits to be applied. The lady from Corporate Office said it would be applied by Friday, Feb. 27th. You might want to deal with another company other than this. My account was debited the same day I made the purchase so please explain to me why it should take 10 to 12 days for a credit to my account. Free usage of your money and they don't have to pay interest, WOW!

I was contact by the district manager to discuss and he agreed to refund the full amount.

I came here for a new pillow and the salesperson Herbert ** showed me one of the Lux Living scented pillows. I wasn't interested in a scented pillow but the smell was very subtle, non-offensive, and the comfort was good so I bought it. When I got home and took the new pillow out of its packaging though, the smell was overpowering. The pillow was nothing like the floor model and I ended up not being able to use it because the smell gave me a headache.

I got a price quote from Mattress Firm store 1829 W Craig Rd N Las Vegas Nevada. Manager signed his name and price and mattress description on back of FIVE REASONS TO COME BACK handout, states if you find a better advertised price, we'll beat it by 10% or your mattress is free! I checked my computer, discovered Bedding Experts had same mattress for $749.99 (still there Jan.11th 2015). I copied the sale description and returned to Las Vegas store. Manager said he could not honor 10% as there wasn't much profit - I said, "The corporate states 10%," he said "read between the lines"??? I said, "There's nothing between the lines!" He said, "We do not honor prices from out of the area, brochure says any advertised price!"

Purchased a mattress from the location in Spanish Fort, AL. The pitch was "why wouldn't you buy from MF?" 100 day return policy, meet and beat competitors by 10%, free delivery, etc. Made a small deposit for the new floor model which was delivered two weeks later as told. We were assured that the "Sleep Happy" warranty and exchange policy applied to floor model. The only difference was a deep discount. Mattress was delivered without box spring. MF was quick to have box spring delivered.

Sorry that others have had problems with the company. We purchased an expensive Beautyrest mattress from them in December 2014. The mattress is great. However, as I did my research on the internet, I was soon being bombarded with mattress ads. One ad offered a Beautyrest comparable to mine at a much lower price. Mattress Firm promptly refunded 110% of the difference, the refund being over $1000. I am absolutely thrilled that they honored their price guarantee for me, and again the mattress so far has been awesome -- it was very helpful to go to their store and test the various mattresses.

I purchased a mattress from them on 1/2. Approved for $4800. The purchase was for $2600. Got an alert from my credit card company advising the card went over the limit and affected my credit score over 80 points!!! I checked and Mattress Firm corporate charged again on 1/9 for the same amount which exceed the limit. I called them and they advised there was a glitch in their system and will be issuing credit. I was told they do not know how long it will take or when they begin this. I am in the process of purchasing a new home and this will affect my loan approval. I want to know if anyone had a similar issue and if they issue this credit, will this bring my credit back up? The customer service agent said they will not contact any credit company on this and will be issuing only refund. If this does not fix the issue, should I look for a lawyer? When I spoke to them, they do not seem to care about my concern.

We purchased a new mattress and it was infested with bed bugs. At time of delivery, our home was unfurnished and vacant--no personal belongings either. Company is giving me a total runaround. Remember, delivery trucks pick up old mattresses and place them next to new mattresses.

On July 14, 2014, my husband and I purchased the Hampton & Rhoades Caledonia for $1200, as a wedding gift to ourselves, 1 month after our wedding, which was June 21, 2014. Although we both had nice mattresses at our respective dwellings before we tied the knot, we wanted to upgrade our sleep experience to the Serta iComfort series. After careful consideration, we'd decided that the iComfort Insight EverFeel was for us.

I too, would not recommend buying from this store. I purchased a mattress that was awfully hard and I was unable to use. I never took off the plastic cover. When I tried to return I was told that I would have to pay $150 "stocking fee". This is terrible customer service; while I expected some sort of fee, it was not $150.00. I was told that I would be called by manager but I never was. I am stuck with a mattress that I am unable to use!

Submitted request for service b/c left side of mattress is dipping really low and you can feel the broken spring poking you in the back when you lay on that side. Had to pay a 3rd party inspector $25 to inspect. He didn't even lay on that side to feel the spring. We were denied coverage under warranty too, and now we're stuck with this mattress which is worse than one that can be purchased out of the back of a truck!!!! I'm so incredibly unsatisfied and disappointed! Here we thought we were getting a great quality bed and it's very obvious that's not the case. $$$$ down the drain. DON'T BUY FROM MATTRESS FIRM!

In less than a year we had an impression in the mattress so large that it is hard to get out of the bed. It is like sleeping in a big hole. The seams are coming apart also. We paid the $25 and filed a warranty claim. We were turned down and according to Mattress Firm this is all within tolerance. They did not even address the seams. I see a class action suit for deceptive trade practice for this company. Do not buy from Mattress Firm.

We bought a Hampton & Rhodes mattress and after 2 months it was sagging in the middle. They will not help so do not buy from this company. They are very unreliable and selling used mattresses for $1,800. I wished I would of seen all the complaints about them before I threw my hard earned money to this worthless company away. My used mattress was in better shape than this new one is.

I purchased king size Simmons East Hampton Prime on September 29, 2014. It was delivered on October 3, 2014. After having the mattress for about two weeks, I noticed a sagging on the opposite side that I sleep on and a hump in the middle. I called the salesman (who is also the area manager) and told him that I thought I received a used mattress. He assured me that it was not. I said I wanted to return the bed and I wanted another of the same mattress delivered. At first he mentioned a charge of $150.00 for pickup and delivery but I reminded him of the 100-day satisfaction and he relented on the charge.

I paid $1700 for a Stearns & Foster mattress on Dec 22, 2013. The first mattress delivered had missed stitching. I requested a replacement. They delivered another mattress the following week. By May 2014, you could feel the mattress sagging in the middle. I went back to the same store that I purchased the mattress to return it and get a refund. In Texas, you have a 1 year happiness warranty. The salesperson showed me the new Stearns & Foster mattress and explained how it was made better than the model I purchased. I asked if I got another year if there were problems with the mattress. He said, "Yes, the warranty starts over". I even commented that someone could get a new mattress every year with that policy if they wanted to abuse it.

On 12/6/14, I ordered a mattress set w/ frame from Mattress Firm at 1880 N Eastman Rd, Kingsport, TN. Payment was taken immediately from my bank...delivery wasn't expected for 1-2 weeks. Also, because this was a weekend, I was told the order wouldn't be placed until Monday, the 8th. I canceled my order on 12/7 because I didn't want to wait 2 weeks for delivery after finding another store that could deliver in a couple days. The refund was to arrive by mail in 5 - 7 days. No refund arrived so I contacted them twice trying to get my money back. It has now been over a month and no refund. I've enlisted the help of the Better Business Bureau and noticed I'm not alone in finding this store as having extremely poor customer service after the sale is made.

I am happy to say the Mattress Firm on North Nevada Blvd in Colorado Springs did the right thing and worked with me to resolve my mattress issue. I just want to say thank you very much our sales rep. for your help in getting me into a bed that is right for us. I am satisfied and happy with our outcome. Thank you.

I bought a mattress from MF. One of the cheapest actually because I'm on a budget and moving into a new apartment, on December 13. I ended up canceling the order, however, because it was not delivered to the store on the 16th, like promised, nor was it delivered by the 20th, and they had no good explanation for it or a timeline for when I could expect it. Now, two weeks later, I'm still waiting for my refund. I had to buy a new mattress (a better quality, pillow top mattress from a mom and pop furniture that ruins the likes of Ikea and Mattress Firm in terms of quality and customer service). Supposedly it's because of the holidays that it's taken so long....the way I see it, if I can purchase something the day before Christmas and it be taken out of my account the next or following day, then surely you can out it back in in 5 business days....ridiculous.

I just had my Hampton & Rhodes amherst pt matt pillow top King mattress delivered yesterday... Boy oh boy this bed is like sleeping on a pallet on the floor. I'm going in this evening to see about getting what I touched and felt when I was in the store. I called the store to tell them. He said "well you seen and touched the 2013 but we upgraded you to 2014..." That's just like me ordering a red bike and deliver a white one. Just because it's a newer year does not mean the quality is great. I wished I really would have read these reviews first.

When purchasing my Sealy Posturepedic mattress with memory foam, I was advised it would not be warranted if I also didn't purchase the box springs. I made the additional purchase. After having it a year, the sagging was so bad, my boyfriend and I literally rolled into one another in the middle within an hour of falling asleep and always woke with a backache and neck ache. I contacted mattress firm and requested a replacement but was told I had to go thru their "sag test" which I was required to pay for. They measured and deemed it sagged enough to replace. However they stated in the pic that was taken, there was a stain on the cloth of the mattress - it was immaculate and was probably a shadow.

Jaime of Winter Park, FL on Sept. 18, 2014 >> I have the exact same situation!!! I can't sleep on my new bed either... after just 2 1/2 years on a bed with a 10 year warranty, the sag is just too much for me, I can't sleep for the pain in my back and hips, there is absolutely zero support left on this mattress. We too failed the sag test and I just can't understand how a string and small weight can compare to an average human being? Why won't Mattress Firm support the customers?? This does not seem to be an isolated situation.

I purchased a mattress from these jokers on nov. 28th. The same day I got a call from another store I was dealing with and they made me an offer I couldn't refuse. So I go back to Mattress Firm and cancel the purchase I had just made. I did feel a little bad. That I had to cancel, but it's business. The dude was fine with it. Tells me "no problem. It will be back in your account in a few days." OK two weeks later no credit on my account. And I keep getting excuses. The last one was they blamed my bank. I've never have gotten such bad service on something as simple as a credit. I want my money back. I'm callin' my credit card next and make a bad report to the BBB. In this day and age it should be done as fast as they took it. Thank goodness I didn't pay cash. I'm sure that would really be a complete nightmare. You suck Mattress Firm. I'll never buy anything from you.

I have to give rave reviews about my warranty experience. My first bed was purchased 11/26/2010. My first warranty was 7/11/12. My second warranty was 9/7/12. My third warranty was 10/11/13 (they had to replace this the next day as it was sagging on one side, so I think I got a returned mattress). My fourth warranty was 8/9/14 all for sagging. I will be making my 5th warranty today 12/12/14. This mattress is sagging but not enough for them to honor a warranty, but the stitching is unraveling all over. Humm, wonder if this is under warranty. If not, I will wait another 6 to 7 months and it should be ready for the sag test the inspector does.

When we went in we knew exactly what we wanted. Told salesman and he went to computer to see if he could get it. When he found out they had it, he told us delivery could be that Saturday. So we ordered it under their 90 days same as cash and left. Well needless to say Sunday they called us and said they didn't get our bed in on the Thursday truck and 1 other order did not come in as well. We had already gotten rid of our bed (shame on us) and now we are still waiting and have been told several lies. They keep saying something different every time we talk to them. Now not sure when we are getting our bed because they keeping telling me and my husband something different.

I originally researched all the options locally and chose bedding experts. A week after my purchase of a 1200$ bed, they got bought out by mattress firm which I intentionally avoided because of massive numbers of bad reviews online. Unfortunately my mattress (ohio street titanium spring anniversary version), the foam in the top is dead after 3 months and springs are causing intense pain in my shoulders.

I had a great experience at the shop. Tyler gave me great service and I love the deal I got. Thank you.

I paid over $3200 4 months ago for a TOP of the LINE mattress that now sags on one side at least 4" and of course the warranty is only for 100 days. SO I patiently fill out the warranty inspection form (oh I forgot I had to go home and get the receipt because they has no way to look it up) the next day. Oh yea they called me the next day because their system was back up and could find my receipt. So I took it anyway, filled it out and was to wait for some warranty inspector to call.

My husband and I purchased a mattress from the Mattress Firm. Within 2 weeks, the mattress had a large area that was at least an inch lower than the rest of the mattress. You could see the indentation even with the comforter in place. We called the Raleigh office and ask them to trade out the mattress for a more firm mattress, as we were told that was the reason for the indentation. They brought the second mattress, which didn't last 1 week. We have been trying to get the refund that is owed to us, but have been lied to on several occasions. We will be filing a complaint with the Better Business Bureau and eventually will have to take legal action if necessary.

I purchased a mattress with delivery set for a Tuesday 6-9 pm. I had just purchased a condo and was not living there yet, but I went over there and waited for the 3 hour delivery window. No one showed up with the bed and I didn't receive a call. Called the next morning, was told that my delivery was wrongly set for another day and had delivery changed for that night. They can't give out a phone number so there was no one to call to ask why the delivery wasn't being made. Again I waited three hours and guess what - no bed, no call. That was 6 hours of my time spent waiting for nothing. I make 45 dollars an hour so Mattress Firm owes me $270 dollars. Avoid them and go to a company who actually wants your business.

On Black Friday I have bought a full size sealy posturepedic pillow top mattress that cost $670. I received same day delivery but the mattress was a firm style and not pillow top. After letting Mattress Firm know of their mistake they told me to sleep on it and they will try getting me the right mattress the next day Saturday. Received a phone call Saturday that delivery cannot be made and to wait till Sunday. I received the right mattress but it was stained. I found multiple yellow circular spots. After calling and showing up at the store on Monday I received a $100 discount after asking for one. I got reassured that it would not happen again. Well on Tuesday Dec 2nd I got the right clean mattress but queen size. I could have kept the mattress and left it alone but I wanted to make it right and return it. Went back to store and got reassured again they will get it right.

Thank you very much to Justin who gave me excellent service by demonstrating the benefits of the mattress pad and the pillow I purchased. Very pleased and will return for business.

This company have no integrity and manipulate their customers. Buyers beware. I purchase a Tempur-Pedic mattress from this location. I was told I had 100 days to try out the mattress and if I did not like it I could try another one or return for a full refund. When I advise the manager that the mattress was uncomfortable and I wanted to return it after having it for only about 3 weeks, he told me they would come and pick up the mattress. When they did not show on the day they agreed to pick it up, I immediate took action and return it myself. It's been almost 25 days now and I'm still waiting for my Credit Card to be credited back to my account . Do not buy from this mattress company, they are crooks. Do your research first please!

I purchased a mattress for 2500.00 dollars. I was not pleased with the mattress. I had it for approximately 10 months. The warranty attached to my receipt states 365 day happiness guarantee. Mattress firm states they will not accept any returns and if I wanted to exchange my mattress they will not refund any of my money, even if it is a cheaper mattress. It says absolutely nothing on the receipt, or pamphlet handed to meet at purchase. Moreover, I did not sign any legal documents stating I agreed to these policies. I am so disappointed in this company. Furthermore, the staff at the store were incredibly rude. The customer service representative over the phone, Deandra, was completely condescending and inappropriate over the phone. This company does not follow through with their warranty and as soon as you purchase something, they apply other rules and regulations to their policies that are not handwritten on receipt or even on website/pamphlet that should be given to the buyer. BEWARE, DO NOT PURCHASE A MATTRESS THROUGH THIS COMPANY.

I called to the Arlington store, talked to sale and there I inform him I was looking to purchase some mattresses Twin XL. He ask I go into store, I told him that I had Muscular Dystrophy and could not get around very good. I told him I purchase a mattress about 1 year ago through phone and did not gave problem and that I wanted to do the same. He inform me that it was fine. Bottom line he sold me Floor Models they are 8" not 10" and I cannot use them, they are dirty and if I wanted to buy used I would have gone to goodwill. Am not paying for these that are used and not the right ones. I have a problem getting up from low places chairs and bed I don't have anyone here to be helping me out of a low bed. Please send someone out to get these and I will be happy. I have been calling and talk to manager and no one seems to care about what I think am the CUSTOMER.

I was at a state fair and I filled out paperwork to be pre-qualified for a massage chair. Just to see if I was eligible to purchase and how much it would cost. What I did not know is the salesman signed me up for a Mattress Firm account without my knowledge or explaining what he was doing. I was told they were just seeing if I could buy the chair. A week or so later I received a card in the mail and noticed an account had been opened in my name. I did not agree to this and this impacts my credit score with a new account being opened. Then today I saw a $1050 charge. I did not buy anything from them nor did I agree to have an account opened. I now had to cancel the account which will again impact my credit score. The salesman either failed to explain what he was doing or this account was opened fraudulently. Furthermore, I did not agree to purchase anything so the charge on the account I did not want is also fraudulent.

My mom bought a Simmons Beautyrest mattress from Mattress Firm. 4 months later the bed sagged in the middle. Mom has 2 broken hips - she spent $1000 for firm mattress. I paid $25 to activate warranty and when the idiot guy came out he said it did sag but it had a yellow stain (she could not have done it because she had a thick waterproof mattress cover). I believe they sold us a used mattress. They will not let her get another one. Four months!!

First bed purchased 3/21/2013. Developed a sag in the middle.. I paid all their costs to activate the warranty.. Received a replacement bed 1/14/2014.. same problem but with an added, more severe problem.. shortly after delivery I started having "bites" all over my body. It turned out to be TICKS. The bedroom was completely infested before we realized what was responsible. We are still fighting with infestation.

Bought a mattress protection September 15, 2014 and as today, they have not process my refund over more than 30 days. RIDICULOUS. No one takes responsibility. Kids that work there have no idea what is going on... Still waiting for store manager to call...

I purchased a bed from the store on Bryant Irvin Road in Fort Worth, Texas. I was promised delivery on 9/26 between 12:00 PM & 3:00 PM. When my bed had not shown up by 4:10 PM I contacted the store and was told there is a 5 hour window for delivery and that my bed should be delivered by 5 PM. I asked the representative at the store to please call and verify that my bed was to be delivered by 5 PM. He said that he would and called me back within 5 minutes to say that yes, my order was on the truck and that I should have delivery by 5 PM. At 7:55 PM I still did not have my bed and when I attempted to call the store no one answered.

I had gone to MF to purchase only a new mattress. The clerk, first of all overcharged me on the sale price as to charge the full price. I had done the 90 same as cash (which might I add, is complete BS) with Progressive Finance (whom are also a bunch of uneducated peanut collectors). Secondly, the MF clerk says that he has to charge me another $49 without an explanation, for the finance company (he wasn't even sure what it was for). Come to find out they charge you a $49 fee to use Progressive Fin as a set up fee on the 90 same as cash ordeal. (Again I call BS.)

I bought a set of Tempur-pedic Rhapsody Breeze extra long twin mattresses. After reading reviews I discovered that several mattress companies will try to sell used mattresses as new. Mattress Firm was named as a company that used that tactic. So when I decided to buy a set of mattresses for Mattress Firm I brought up this concern and he assured me that we would get new mattresses. When the mattresses were delivered I made the assumption that they were new (my stupidity). When I went to fill out the registration card I found that one of the mattresses was missing the tag that was only to be removed by the consumer. It became obvious to me that the mattress was a return. Needless to say that highly ticked me off. I called up my salesman the next day and laid out the problem and he assured me that it was a new mattress. I asked him to explain why the label was removed, of course he had no answer. But, without a big argument he said they would swap out the mattress. Based on the high price of these mattresses, he knew they were busted or he wouldn't be so fast to swap it out.

On 8/29/2014 visited Mattress Firm VA Beach VA location on Wesleyan Dr. Salesman nice but very deceiving. No full disclosure, evasive answers or downright lies. Signature from one document superimposed onto contract that could only be emailed to me. Card used as down payment used as method of automatic payment after I specifically asked and was told it would not. List of questionable practices too many to name. Plan on paying off before 90 days so my $780.00 purchase will not cost me $1450.00! Please don't fall for their dishonest, unethical and fraudulent practices.

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed, they make crunching noises and poke you. The bed is totally unusable. We have been sleeping on an air mattress. Mattress Firm came out and did a sag test which showed a sag but not the required 1.5 inches which is hard to do because of the pillow top. I explained to the person that the issue isn't the sag as much as it is the coils. All you have to do is sit on it and you will immediately see and hear the issue. He said all he could was measure the sag! Our claim was denied and we appealed. They said to send in a home video. I explained that it is very hard to show on a video the damaged coils and asked to please send someone else out to inspect it. They said no and denied the claim again because in our video, "they couldn't hear anything". How in the world do you prove you have damaged coils if no one checks it. There are more things wrong in a bed than a sag.

This review was resolved to my satisfaction.

We bought a Stern and Foster mattress from Mattress Firm who claimed to have the best warranty in the business. After only two years our bed starting sinking. We had to pay 25.00 to be told that our bed had to sink another 1/4 of an inch before they would replace the mattress. Mind you it is a pillow top and they measured it with no weight on the bed. So we paid 1500.00 for a mattress that after four years cannot be slept on... yeah that is the best warranty in the business!!! We would have been happy with a credit for half of the purchase price to put onto a new bed at the store. We will be buying a new mattress soon but not from Mattress Firm and we are on a mission to tell everyone we know that their whole speech about wanting their customers to be fully satisfied is only lip service in order to make a sale!

Went to the store and the sales guy was nice and not pushy. Laid on all the beds in the area we were looking and found one that we really liked. It took 5 minutes to find the SAME exact one online for half the price (they call it a different name but anyone who knows anything about mattress shopping knows this is the oldest trick in the book). The specs. at Mattress Firm and the online store I compared were the SAME!

I looked at queen size beds at Mattress Firm. Since my husband refuses to purchase from them due to their lack of honoring the price guarantee previously, I left. I went to different mattress dealer. I soon realized that Mattress Firm had bought out my former mattress company. I didn't feel like driving to a third mattress place so I decided to give them a second chance. I bought a BeautyRest with a 9 inch box spring. As I was leaving the salesman gave me a long list of cautions about making sure the box spring is right. I said okay. I went home and measured the bed frame. It looked okay but I wasn't sure. I called the store and gave the guy the measurements. He said get the low profile. You think? YES, get the low profile. When the low profile box spring came it looked too low. I left it in the plastic and asked to exchange it. That will be $158 dollars. I said "you encouraged me to get the low profile and it was the wrong size." He said, "well, it will cost $158 dollars to exchange them." I just walked out. I knew I shouldn't have bought from them in the place. Ruined my day.

Going on week two with having to stalk the company. They are rediculous. First you need to fill a form out and email them your credit card information. Don't try to fax it because the machine is always busy. Day 3 I need to send it again. Day 5 make a video and send it. They don't support emails with large attached files. I need to open a YouTube account and upload the video. Day 7 contacted them again, need to make another video here and their response (my entire bed makes noise, told them I think it's the frame), so I wanted to send them a video so they can hear my problem: "Your video was received. However, the video is too dark to see. To determine what part of the bedding set is making noise, the mattress and box need to be removed from one another and the box from the frame. Place on the floor and then video the piece that is making noise."

We were looking to purchase a new mattress and wanted something that would keep us cooler at night. The sales person at the Mattress Firm said whatever he needed to say to make sure we purchased one of the most expensive products in the store. We went in to look at the icomfort but the sales person told us that the temperpedic cloud breeze supreme was made for women going thru menopause and would keep you cool at night. LIES, LIES LIES! It not only does not keep us cool at night, it is actually causes us to be hotter. Don't trust them, don't buy from them.

Purchased a Crystal City firm mattress king but was charged for a Lakehurst firm king from The Mattress Firm. DIFFERENCE of $481.33. Never again. Now it'll probably take Mattress Firm at least 2 weeks and my Master Charge another month or two before I see the refund on my account. Such a deal. No compensation from Mattress Firm.

On 27 Jul 14, I had ordered a mattress from the Mattress Firm, Bossier City, LA. Amanda **, a new sales rep, calculated my cost, free shipping, military discount and free box frame. She ran my card and after the fact her trainer realized she had over-charged me by $50 or so. Amanda's trainer stated she would recalculate, fix it and I will have my refund on 1 Aug 14. The mattress was on backorder and couldn't be delivered until the 9 Aug 14. The 1st came and no refund then Monday came and still no refund. I went to the store in Bossier City on 4 Aug 14. There was a different sales person out of Tyler, TX. He called to check on it and was told there was no record of a refund that was due. He looked at my invoice and notes, and didn't understand how they came up with their figures. He recalculated up the total which showed I was owed $89.18. They were also in the middle of a tax free sale and the rep ignored me when I asked for that discount.

I ordered a queen size Tempur-Pedic adjustable bed online and added white glove delivery - they charged my card over $2,400. When order was complete they sent email saying someone would be in touch to arrange delivery. After 9 days, I called to inquire why I had not heard from someone and then said they had not even ordered the bed - although they had charged my card 9 days before!!! I was told if I had called, then it would have been ordered right away, but since I did my order online then a phantom in excess of 1 week delay to even process the order. THEY TOOK MY MONEY AND DID NOT ORDER THE MATTRESS... I was then told they could order it that day and it would be ready for delivery in 2-3 days. After clarifying, they admitted it would be shipped in 2-3 days but would not be able to be delivered for 7-14 days. In my opinion, Mattress Firm is not a place to buy a bed if you want to get it without a hassle or quickly. Again this is my opinion.

After doing my brand research, went to store #798 on a Friday 8/1/14 @ 1349. Tried out the chosen mattress, agreed to purchase with understanding that delivery would be next day (8/2/14) between 12&3p. Rep took my money and I waited for delivery. On day of supposed delivery @ 0958, I received a call from the rep who made the sale, who informed me that the delivery would not be until between 7p &11pm. Again I wait. 8p I called to see if delivery was on schedule only to be told that the delivery was not going to happen, the product was out of stock and would not be available until Wed. Because of the disrespect shown me (no one bothered to call me to let me know that there was never going to be a delivery on Saturday because the mattress was never in stock, and lies told to make a sale), I informed the gentleman that I wanted the sale canceled immediately, and to reimburse all monies back to my card.

My mother and I went to the store and spoke with a sales person about a good mattress for my grandmother with fibromyalgia. He told us the best mattress for her condition would be the Cloud Luxe Tempur therapeutic mattress and to also get adjustable lifts and controls to help mother easy access in and out of bed and make her comfortable. We looked at the price and discovered it was almost $4,000. We thought really hard, but my mother had been in so much pain for over 30 years we thought we might try it, and the salespersons told us she has a year to try it and we could return it if not happy.

My wife and I went to Mattress Firm to buy a mattress and box spring. The girl that worked at this location acted like it was her first day on earth. Her name was Casandra, short and very overweight. She was more interested in talking about her fiance and his kids than getting me out of the store. This turned out to be a seven-hour day with all the mistakes she made and having to start over. I almost walk out several times, but we need a mattress and I did not want to start the process all over again somewhere else. So, after all the mistakes she made while her boss was standing right there letting her and time we spent in this store she finally finish. The guarantee was 100% refund if you are not satisfied with their mattress within 100 days.

7 weeks after delivery of my mattress, my apartment was infested with bed bugs with the main infestation localized in the new mattress. My entire apartment complex had just been inspected for bed bugs and passed. The treatment will cost me $1200 plus other expenses.

Bought my king mattress yesterday from Mattress firm and was told the warehouse had it in stock and would deliver today between 3 & 9 and would also call 30 minutes before delivery. It is 9:28 pm and I have been unable to reach anyone. I am ready to cancel and get a refund. I am livid. I have never had this issue with any company and for $2,000 this is ridiculous.

We purchased a Tempur-Pedic mattress set $6000 worth, had it delivered only to have the adjustable base have a huge tear on the corner. They were very nice about getting another one sent out. 2 days later, they brought the 2nd base. It had an entire corner broken. We told them if the 3rd base came tore or broken, they were taking the whole bed back. Next day, the 3rd base came and it had a tear in the middle on one side. They took the whole bed out of our house and returned it to the store. We later went to the store to return the pillow and mattress pad and get the credit paperwork. This was on 7/4/14.

I returned the mattress within a week and it's been 3 months I have not received my money. They do fraud! I hope the CEO take note of this. What a cheap company! Disgusting.

After my mattress was delivered and was not able to go up the stairs, I was told by the store it would take another mattress (box springs) to go up the stairs. This was on a Saturday after waiting a week for it. I was told it would be delivered between 7 and 10. After waiting on Sunday beyond eleven, I called to find out what was going on. I was informed they were talking about 7 and 10 P.M. This time is ridiculous. Who or what company delivers at these hours?

DO NOT USE THIS STORE. We have been waiting for our mattress for over a week. Have drove to the store numerous times trying to find out why our mattress which was purchased and paid for had not been delivered to the store. Finally, a salesman offered to deliver it to my house for free between the hours of 1-5 and the drivers would call 30 mins before they came. Well 12:56 they arrived but refused to leave the mattress because my 15-yr old didn't have ID saying he was over 18. NEVER did they tell me this.

My husband called the store to get exact information about a sale they were having. We drove 30 miles to purchase our new mattress, only to find out when we got there the salesman gave him false information. Yes, my husband was a little upset!!!! The salesman we were speaking to at the time told my husband not to walk away from him.... Really???? Poor business and very poor customer service!!!!!

On July 9, 2013, desperate for relief from my arthritic hip, I bought the most expensive king size Tempur-Pedic adjustable air bed in the store, at the Mattress Firm location in Cypress, TX. On July 10, 2014 -- one year to the day later -- my wife woke in the middle of the night lying on the foundation because the air bladder on her side of the bed had blown out. My wife and I are normal people of normal weight for our ages. The mattress had certainly not been abused in anyway. To the contrary, we treated it like the expensive prized possession that it was. The bed frame is a high-quality Lexington bed with more than adequate support, and of course, we also purchased the outrageously expensive Tempur-Pedic foundations to go with the mattress, and it was professionally installed by Mattress Firm technicians.

On 6 May, I spent $3400 on a mattress set at Mattress Firm in Shreveport, LA. I encountered Cindi a fast talking sales associate. She continuously pressured my husband and I to buy the most expensive bed in the store. After agreeing, she was a happy associate and I was a leary consumer. I came to my senses after 24 hours and returned to purchase a different mattress.

I purchased a mattress and box spring and right after delivering it, I went to look at it. The bottom of the box spring was hanging on the floor, the mattress had scratches all over it, and it smelled really bad like chemicals. There was no way the delivery guys did not see this and should have never left it in my possession in the first place. I had 3 friends come and look at it to see the defects in it. A friend and I went to talk to the manager that sold it to me. I told him I just wanted my money back and he was giving me a hard time about it. I told him I wanted it out of my house asap because I have breathing problems and could not stand the smell of the chemicals. He said it would be a week before they could come and get it. I told him that wasn't good enough, I can't breath with those chemicals. He then said, he could have someone there on Monday (this was a Friday). They want to charge me $79.95 to return a defective product!!!

I purchased a LISBON Queen Mattress 9/13/2010. A year later, it started sinking down and in more than one place. Warranty said they couldn't honor the warranty until the sinking was visible to the eye and at least 1.5 inches deep when laying a board across the mattress. This doesn't sound like a lot but, when you have a pillow top that puffs back up once you get off your mattress, 1.5 inches is a lot. Now 3.5 yrs later, practically half of the mattress is sunk down. I put in for the warranty on the mattress only, my box springs do not have a problem and were bought on clearance so no warranty. My warranty was denied stating I bought the mattress on clearance. I called warranty and explained that clearly my receipt stated I did not buy a clearanced mattress, only box springs, the rep didn't act surprised at all of the "accidental" warranty denial and processed the warranty. I got my letter in today. I paid $300 for the mattress originally my PRORATED amount $187.50 in store credit towards another mattress.

Delivery at 11:00 pm at night is ridiculous. Delivery Men were rude and very unprofessional. Refused to set up bed before I signed for products that had not been set up. Were supposed to take away old mattress and box springs but said mattress only. That Sales Person misled us on Box Springs. This was the worst nightmare ever. DO NOT BUY FROM THIS COMPANY!!!!!

If you are looking for both good products & customer service, then avoid this company!!!! Bought Serta mattress 18 months ago. Paid for warranty, but it started sinking already, so we requested for an exchange which is entitled under the warranty. We had to fill out some forms and wait for 3-4 weeks before they sent a person (we paid $25) to come and review the mattress. After waiting another 3 and 1/2 weeks, they sent a letter saying that it is not covered under warranty.

I purchased a $6500.00 king-size Stearns and Foster adjustable bed from Mattress Firm yesterday. I spent 3 hours at the store waiting for them to get the financing worked out, when they kept insisting that we apply separately for an account. (We got the amount we needed when they finally done a joint application). Dumbasses. Anyway, the delivery was supposed to be today between 4-8 pm. I called at 7:20 when I had not heard nothing and was assured they would be here. I called back at 8:20 and they told me they were running behind. I said ok, but I have nothing to sleep on tonight, as I donated my mattress I was sleeping on. At 9:20 the store called me back and said my merchandise was on the truck and that they was on their way to my house, about 10 minutes away. It is now 11pm.. and no sign of them... I doubt seriously if they are coming and even if they are, this is no time of night to be delivering. I am fed up and ready to cancel my order.

After going back and forth with customer service (and dealing with delayed or no responses to emails) about replacing our sagging expensive mattress that was still under warranty, replacement of our mattress was finally approved. (FOLKS TAKE NOTE: THEY WILL ACCEPT PHOTOS OF THE FAULTY MATTRESS if done appropriately. YOU DO NOT HAVE TO PAY $25.00 for a 3rd party to come and inspect your mattress!).

I would give this company a negative star if the choice were available. On 2/14/14 we went to Mattress Firm in Bartlett, TN. to buy a mattress. I found their prices a little higher then other stores. They suggested using their financing company Progressive for easy monthly payments. We put $400 down and financed the balance. I had an uneasy feeling about the financing part and told my husband I didn't want to do this and the last thing we needed was another monthly bill. The next day 2/15/14 we went back to the same store and talked to the same saleslady and cancelled everything. She gave us a copy of the cancellation and refund order. She did say she will send everything to the finance company but it would take SEVERAL weeks to be refunded the $400 down payment. I called the bank and just cancelled the check, seemed funny how she had not turned in the check yet so why several weeks for a refund. It was clearly the works of a commission for her first.

I filed a warranty claim on a mattress that I had owned for less than 3 years. I has taken over 3 months for their 3rd party inspector to actually confirm an appointment to inspect the mattress. Please note the scheduled time is based on their schedule - not the consumer's. I was also notified that the inspector is available only one day a month in my area - I live in a major population center. The other thing mattress firm fails to tell consumers is they must pre-pay for the inspection. First time I have had to pay to have something inspected for a warranty claim. It is now 20 minutes past the time set for the inspection and I am being told it will be another hour.

We purchased Mitzi king from Mattress Firm. Then 6 months later the mattress started to cave in. I called Mattress Firm. They said that it will have to be 1 1/2" or more. I put a line over the mattress and it was 3" so I paid $25 and the inspector said I had a defective mattress. Now I will have to pay $69.99 to replace it. I will have to pay this the second time.

I purchased two twin floor models for mattress firm. When I went to pick in the store, I noticed they were smaller than the regular size. So I told him he told me there will be no problem to exchange. When I got home and put the mattress on the bed they were too short. So I called the seller right away and let him know. The first night, I use only one mattress since they were not the right size. So the next day my son back and legs were full of red dots. I started looking in the mattress and I found several FLEAS jumping. Now they DO NOT WANT TO GIVE ME A REFUND ON A MATTRESS WITH FLEAS ON IT. DO NOT BUY FROM THIS COMPANY. THE MANAGER IS VERY RUDE. NO CUSTOMER SERVICE. THIS COMPANY IS GOING DOWN. GOODBYE MATTRESS FIRM.

If you are planning to buy bedding from Mattress Firm, do NOT buy online. Once you pay the money, Mattress Firm hands it off to Olejo - a subsidiary in Texas - and Mattress Firm has no further involvement. I bought an adjustable frame and mattress online. It turns out that the frame is shipped straight from the manufacturer. I had to make 5 phone calls and an e-mail to try to get my mattress delivered... and I still don't have it. They ignored me, lied to me and led me on, but in the end I am writing this with no resolution in my case. I can't imagine trying to take advantage of customer satisfaction if I don't like what I bought. Up to now, Mattress Firm seemed too good to be true. That should have been my first clue.

I bought a PREMONT Queen Mattress from Mattress Firm in Humble, TX. After a few months the mattress started dipping and sagging. Pretty soon it was impossible to sleep on this mattress because it was causing me continuous back pain and discomfort. I expressed my dissatisfaction with the mattress and requested to return it. I was given complaint forms and filed the paperwork including a $25 processing fee.

My wife and I purchased a mattress set from the Mattress Firm store on Mayfair Road in Milwaukee. We got a pretty nice set for ourselves ($1200) and also a cheaper set for our daughter. The salesman was excellent, knowledgeable and not pushy, but made it clear that he was willing to go above and beyond to earn our business even if that meant an additional discount on top of the sale they already had going on. I used to work in retail sales and appreciate good service as it can be a tough job without a lot of satisfaction, so we decided to purchase from them on our first visit to the store.

Horrible experience!!!! I bought a six inch memory foam mattress. The manager who sold it to me (or whatever his title is) assured me that all of the mattresses have a 100-day exchange guarantee. He said this more than once to my daughter and I. The mattress is too firm and hurt my back. Two days later, I went back and told him that it would not work for me. He said that my mattress did not have the guarantee and there were "only two in the store that did not have the guarantee". I argued with him that he had told my daughter and I that it had the guarantee. He could not do anything because it had to be emailed "through the chain of command."

My husband and I purchased a Tempurpedic and found that it was extremely hot. I thought we had bed bugs at first but my husband had no signs of bites. I later found out I was suffering from a heat rash. I exchanged the bed after having it for about a week. Upon the delivery of my second mattress I was horrified. The men that delivered it were EXTREMELY rude.. They pushed past me as if they were in a huge hurry making their way to my bedroom. I had ask them to take out the old mattress first because there was not enough room in my bedroom. They said, "we'll see about that"! They then proceeded to throw the old mattress up against the wall almost knocking off priceless mask my children made me in school. Then pushing out the old mattress, they knocked into pictures, all down my hallway and out the door they went.

So we pay a guy to come out to check for the sag in the bed that is only 11 months old! Now the guy who came out was awesome!! He was just doing his job. Takes the measurements and said it was only 1 1/4 of a sag, it needed to be 1 1/2 and we also had a busted spring at the bottom left of the bed! He check and found it. Yup he said it's busted I can feel it and hear it. Said the bed sag is not enough but this spring should do it!! Now we have a pillow top and I'll never buy a pillow top ever again! You can't flip it! How dumb can it be.

I recently purchased a full size mattress from the Mattress Firm in Bradenton, Fl. When I got it home and put it on my bed, I realized that the mattress is in fact 52 inches wide, not the standard 54 inches for a full size mattress. I contacted the local store where I purchased it and was told it is not unusual for a mattress to be a couple of inches off. I totally disagree with that.. I told the store clerk that it looks stupid on my bed frame and want to return it.

I have an issue with the comfort of my new mattress. I realized, after a very short period of time, the mattress is way too firm for my sleeping needs. I am unable to experience a full night worth of sleep due to the extreme discomfort caused by the mattress. I called the original selling store location (Murfreesboro, TN.) and expressed my desire to use the 100 night guarantee option to exchange the mattress.

In 2010 my mom purchased a mattress for $1200. A floor model that was discontinued. In the first 6 months to a year, the mattress started to sag in the center and the sides. We specifically requested a mattress that would be durable to withstand my mom's inability to get maneuver in and out of bed, she's disabled. We did not file a complaint due to the salesperson telling us there was no warranty on a floor model. The salesman was deceptive, disingenuous, and committed elderly abuse! My mother is on a fixed income and Mattress Firm literally robbed her!

I sent in the warranty service form with the $25 and no one has come out to view the broken box springs. They called to give me the work order number and that was the last I heard. Sorry service upon delivery and no follow up. Will not buy anything else from this company. I will make sure others know of the sorry service.

When we looked at the bed and mattresses we, me and my wife, both asked about warranty on the floor model mattress. Salesperson Brittany ** replied they have the same warranty as a brand new one. This was last May 2013. I have submitted a warranty claim to Tempur-Pedic and they sent a response to me and said it was a floor model and I would have to pay an additional 1400.00 difference to get it replaced. I called the store we purchased it from in Griffin, GA and asked for the saleslady’s location or a manager’s phone number. They said they could not give out this info but he would have them call me. No response yet today.

Mattress Firm in my opinion is the worst mattress business in the industry. They claim to help you save money and be happy. That slogan is a complete joke. We purchased a mattress at our store and of course the saleswoman was very sweet and nice. We bought our mattress and had the 30 day return policy. After two weeks, we decided that the mattress was just not working for us so we decided to go exchange it for another. When we got to the store, they were very rude and not nice to us at all. They were more concerned with us wanting to stay with our current mattress instead of listening to our needs. My wife is 6 months pregnant and she just could not get any sleep on the mattress. So after negotiating to go from a queen to king for the same price, we were told that delivery would be from 10-4. Now the delivery part is where the bulk of my problems with this company stand.

Please under any circumstances do not do business with this place!!!! I made a deal with Joel in Independence MO store and was told that the mattress would be delivered on Tuesday. When Tuesday came and it was past the promised delivery time (10am-2pm) I called the store and talked to Nick the supervisor. He called the warehouse and they told him they had been to my house and left. And that they had called and left a voicemail and that the dispatcher had called and left one as well..... Needless to say I had NOT received a call from anyone with their company. I told him I never got a call from anyone let alone a voicemail. He told me I was lying because I had missed the time.

I was supposed to receive my mattress on the night of December 5th, 2013. I threw my old mattress away so there would be room for the new one when they arrived. I assumed since this is a well known company, delivery wouldn't be an issue. It then starts raining making my old mattress useless. By 10PM, no mattress. I call the next morning. They said my number was wrong and the access gate was closed. They did have the incorrect number, although I'm not sure how as the CSR read it back to me correctly.

Purchased a mattress & box spring for almost $1,000 for a 2nd home. A year after purchase, moved into home full time & after several months noticed a dip on one side. Contacted Mattress Firm about the issue. They sent out a 3rd party to "measure" the indentation. I noticed a major difference between the 2 sides & the guy tells me it was worse in some areas of the mattress! The form is returned from MF denying any warranty & the remarks/other measurements are not even written on the submitted form.

I went into the store in Tampa, FL located on North Dale Mabry Highway. The sales lady was quite nice, but I guess she has to be to sell furniture. The quality of the merchandise seemed excellent...Till it was time to talk finance...hoops and lies is all we dealt with. I really feel like my time was wasted. Save your time and money and go to a REAL reputable furniture retailer!

The Mattress Firm in Idaho Falls, Idaho (2665 S 25th E, Ammon, ID 83404) is very unethical. We purchased a mattress set, brought it home and unwrapped the plastic to find a tag on the box spring, SANITIZED (Used Box-spring). YUCK!!! NO MENTION FROM THE SALESMEN THAT WE WERE GETTING A USED ITEM! Needless to say, we took the set back the next morning. Now I am awaiting my refund. If it doesn't arrive in 5-6 days, I will file a case against them and invite Channel 8 news to the hearing. Hopefully, they don't take it that far as they might get run out of town quicker than they thought. You don't conduct business in southeastern Idaho like that. We stick together and make businesses conduct themselves in a reputable fashion or they can close their doors.

We had outstanding customer service from Matt in the Janesville store. He was extremely knowledgeable about mattress brands and was more interested in making sure we were making the right choice for us vs making a sale. Thanks Matt. We will be long time customers!

I'm writing so you can have an idea of what my experience was with Mattress Firm. In the first place, I purchased a Groupon for $50 towards $200 at Mattress Firm to buy a new mattress, so I did. When I got to the store, the salesman was very nice and helpful, but when I decided that I was going to get the 200 dls mattress and he would not make a profit out of it, he got so rude. Since I had the Groupon, I figured I did not have to pay anything for the mattress (as it was $189.99), but the guy told me he needed to charge me at least a dollar because otherwise he could not make the transaction so I gave him my card. When I got home, I saw a charge for $345 from Mattress Firm. So I immediately called the store to see what was going on...

We went in with our adult son to look at mattresses on 10/12/13 in the Lewiston, Idaho store. Everything was "on sale" including a "special coupon sale". The prices weren't great even on sale. My son narrowed down his preferred choices to three Hampton Rhodes mattresses. The store manager had to check to see if they had the one he really wanted to purchase in-store. Of course they didn't have it, but he would sell us the floor model at an additional discount. I said it would have to be a REALLY good discount to purchase a mattress that everyone and their dog had been lying on in their clothes and shoes. His reply, "Well, we've only been open for 2-3 months so it hasn't been that many people", and "Would you want to take it today?" Of course we would.

I paid $2000 for two mattress sets because I was told the mattresses came with a warranty. Prior to the end of the warranty period, I filed a claim. The mattresses squeak so badly they made sleep difficult. I paid $25 for a mattress "inspector" to come out. He confirmed the squeak. The company is offering a $400 store credit on $2000's worth of defective merchandise. Their warranty is nothing but a sham. Consumers should also be aware that the company does not disclose the exorbitant interest rates on their 90-days-same-as-cash deals. There are hundreds of complaints on the internet about this company. I have also filed a complaint with the FTC (Federal Trade Commission).

I purchased a mattress and box springs from Mattress Firm November 2012. About 6 months after we purchased them the box springs was making horrible noises. Like an elephant was sleeping on it. Every time I would roll over every room in my home knew this. Then about a month ago I went to get into the bed and the frame cracked. I spoke to the store I purchased it from and was told that I would have to pay a $25.00 fee to have someone to come to my home to tell me what we already know. The person will actually come to inspect the mattress then give an opinion as to exchange or tell me too bad. I was told the $25.00 fee was better than other mattress places who would just tell me too bad they won't do anything.

First of all it should be no mystery that mattress manufacturers have cornered the market with substandard products and implemented a new breed of mattresses that are inferior to old standards. For example, good luck finding a mattress that can be flipped over. Not too long ago mattresses were double sided so you could typically get 4 possible rotation cycles (side 1 head to foot and side 2 head to foot). Now mattresses only come one sided limiting how you rotate. I don't know about you, but now only being able to flip head to toe on one side serves no purpose when 2 people share it.

(Update to my first post) I called and cancelled my order. Read too many bad reviews of people receiving damaged goods after experiencing issues with ordering and never received any communication explaining why my mattress was never delivered. Only reason I am giving this a 2 star instead of 1 is due to the customer service rep actually realizing the incompetence of the others I spoke with and offering me a discount on the order. Company lost out on $1300 and a customer who stays loyal. I recommend people to stay clear of this place. A little too shady for my taste.

So I ordered my mattress about a week ago and decided to have it delivered on Friday, 9/13. After I set up my account over the phone and received the email about the delivery date, I noticed that the rep placed Monday, 9/16, as the delivery date...no biggie but still not what I requested. She said that I could call and change my delivery date at any time once I paid the $40 processing fee for making my purchase over the phone (another surprise).

I purchased a mattress from Mattress Firm on 8/24, it was supposed to come in for pick up at the store on 8/27. When they were five minutes from my house on 8/25 they called to say they were delivering the mattress. I determined the mattress would not work for my purposes, and returned it in the plastic on Monday 8/27. I was issued a "full" refund on 8/27 and was told it would be refunded in 3 to 5 days.

I purchase a clearance Queen size Seally Posturepedic mattress set from Mattress Firm located in Griffin, Georgia. My initial thought was the mattress was sinking on one side, therefore I rotated the mattress but it was still sunk on one side. Then I notice that the box spring was bent (Seally uses a metal box spring). I stop by Mattress Firm on Sunday and the salesman stated because it was a display item, he wasn't sure what they could do, but they would do something. He pulled my name and phone number and stated someone would be contacting me. No one ever contacted me back, therefore I called the store back Saturday and spoke with a salesman (Jacob). I asked Jacob his last name and He stated ** (Jacob **), but I don't believe this was really his last name because he pauses too long.

We bought a king size Simmons Beautyrest mattress from Mattress Firm in 2008. One side of the mattress sags after 3 yrs. Even though the product is still within 5 yrs warranty, Mattress Firm refused to refund us because the mattress didn't pass their inspection. I think it's not fair for the customer to carry the whole loss caused by the product defect!

I went to Mattress Firm on 6/29/13 and spoke with the store manager, Debbie **. At the time when I spoke with her and had questions, she was wonderful. She was going to give me the same deal as another store had offered me, but was willing to throw in a memory foam pillow and give me a deal on a mattress protector. It was closing time, so I went back today (6/30/13). I was there at 4:00pm and patiently waited for a half hour as she had another customer.

I purchased a Simmons Beautyrest Mattress but it was too hard, and the box springs were broken and didn't fit my frame. So I went back to the store and the salesperson talked me into getting a mattress that I really didn't want, and I had to pay $318 more for it. The mattress was awful so we went back to the store and spoke to the saleslady. She said she would have to talk to her manager to see if he would change it again. I called her a week later and she said she was going to go ahead and change it.

Paid $25.00 to get inspected. The inspector said my springs had collapsed and the indention of my bed was almost 1 1/2 inches. I received a letter saying that they would not cover it, and noted that I have a ten-year warranty which I have had almost four years. When I talked to customer service out of Houston, Texas, they basically said it was my problem and that the inspector did not note that, and I told them they were crazy, that he did note it and that he had told me.

On November 20, 2012, I purchased a Serta iComfort Genius King Mattress and foundation from Mattress Firm. After four months, it lost its support and firmness. It sags where you lay on it and my neck and back ache every morning for the last month. I went to Mattress Firm and filled out a product complaint form and paid $25 to have it inspected. The inspector placed a string across the bed and said it only showed sag of 1/2". I told him that it is a foam mattress and the foam rises after you get out of the bed, but it has lost its firmness and support. He said, "I don't know; I only measure the sag." I asked him to push on the area that I sleep on and he said, "I understand but I only measure the sag and send in the report."

After numerous calls, delivery showed up 1.5 hours after the window. Mattress Firm store blocked our number because we called them three times asking about delivery.

The mattress we purchased is defective with sinking in the middle. We called and had to go through a ridiculous inspection process where a woman came to our home to do a string test when the defect is clearly visible. We had to pay for this inspection and wait for a report. This company does not stand behind the mattress and product they sell. Don't buy from Mattress Firm!

We had the mattress for less than a year and it's sinking in the middle. It can't be new! We had to pay for someone to come to our home to evaluate it. I want a refund!

I went in and bought a mattress two weeks ago. The first one was defective box spring. It was warped and 2 inches wider than the mattress. I contacted my salesman Andre who said there must be a mistake. He gave me a free upgrade. This one has extra padding. When it was delivered, the box spring had rust on it and was worn in some spots. Deliveryman told me to contact the store. This time, salesman Mike puts the order in. On the day of delivery, they called me and said they will come within an hour.

I am upset because I bought a king size mattress that measured short (about 10 inches). I called Mattress Firm about the problem but they were in denial but offered to send out a California king size mattress. Again, the mattress was short (about 5 inches). The mattress frame and box springs are the correct size but the mattress is shorter. Clearly, these people are trying to pass defective mattresses on their customers. They have one more time to get it right or I want my money back. I will never shop there again.

I went to the Mattress Firm on March 30 and purchased the mattress and box spring. The original price was 799 dollars online, and I bargained for $750. The associate whose name is Cheryl said, “Go home, now.” I was really pissed off. However, no one else in the store could help me out on that day. So I decided to leave the store, but she called me back to agree with the price at 750 dollars. I return back to take that deal because I need that bed in the next couple of days because I have new family member moving in.

I have 2 issues with Mattress Firm on a mattress I purchased on January 8, 2013 and had delivered on January 21, 2013. First issue: I purchased a mattress from their outlet center on E. Colonial Drive in Orlando. After much haggling and expressing that I wanted a mattress with a warranty or I was going to Ikea, I was told they could sell me a new Sealy Memory Foam Mattress with a 20 year warranty. The mattress was delivered with no warranty attached as I had been told it would be. I called and was told they would "type one up for me" and mail it; I never received it. I contacted them through the website, and I got an email with a warranty card attached. Issue resolved, or so I thought.

I bought a Spring Air king mattress and box spring from Mattress Giant in Feb. 2008, which came with a 5-year guarantee. The mattress sags on each side where my husband and I sleep. It has been rotated according to the recommendation. I filed a claim with Mattress Firm (not Giant anymore) and, of course, it was denied. The indentations had to be 1 1/2" to be considered a defect. How convenient. So, we're stuck with this sagging mattress. Don't buy anything from Mattress Firm. Their guarantee is useless. Caveat emptor!

I am a customer of this company mattress firm. I wish I had never gotten involved with them. I was sold a mattress called the Amherst model. After one month, the mattress was shot. The springs made noise like crazy and the mattress was just plain junk. I have been in the retail business for over 30 years and I see a lost leader when I see one. They promise all these guarantees, but once they get your money, you are screwed. They came into my town of West Palm Beach and bought out all the competitors, even opening stores 2 blocks away. I complained to the Better Business Bureau, but the complaint gets forwarded to the main office. So if you look them up in your own town, there are no complaints against them. Once they get your money, you are screwed. I ended up getting a credit, but then when you go in to get something else, all the prices go up. There are no deals. I ended up with a smaller mattress and it is used. Boy, did I get taken.

Do not shop at the Mattress Firm in Gunn Highway, Tampa. The manager does not even listen to customer problems. Couple of times he messed up our orders and bed base legs. One bed base is 10 inches and other bed is 8 inches. They said it comes with 4 inches or 8 inches, so both beds look wired (not even a 2-inch difference). He said Tempur-Pedic does not have 10-inch legs, but I called Tempur-Pedic and they said, “We have 10-inch leg,” and they sent the legs free. How nice if we deal directly with store instead of going to third party stores like Mattress Firm. I would rather buy directly from Tempur-Pedic (so helpful and very nice customer service). I will never buy anything from Mattress Firm in Gunn Highway.

I am trying to get money refunded. Do not shop at the Mattress Firm in Winter Haven. **, the manager is very rude. I would sleep on a row of thorns before I ever deal with Mattress Firm ever again. Mattress Firm of Winter Haven sucks! I am warning you ahead of time, stay away from these crooks.

I had Mattress Firm come out and inspect the bed. The deepest was 1 inch. They say that it's within their guideline but in the last year, I have been flipping their mattress every 3 to 4 weeks due to lower back pain. They said that nothing is wrong with it and turning my claim down due to 2 small stands. I will also never buy a Sealy bed set!

I have been to several Mattress Firm locations, and their customer service and professionalism is extremely questionable. My last visit (and this will be the last visit) was on October 6th. I walked in the door (East Cobb, Marietta Mattress Firm) and the salesperson/manager recognized me from when I was in one of the stores 2-3 months ago. He pointed to the floor model mattresses and made a comment that he could get me the floor mattress with the adjustable bed feature for $1500. I looked around the store and went back to the mattress again. When I asked again, he told me that it would be $2100, not including tax and delivery, and that was the price that would be "good for both of us". I walked out of the store never to return. It is a shame that these people aren't more professional and better trained. Bait and switch is illegal, and I plan to report this incident.

Mattress Firm has been trying to screw my family over for the past month. I ordered my bed on Labor Day 2012. They have been canceling for over 4 times; the last time when I finally got frustrated and called my salesman. Instead of getting an apology, he raised his voice on the phone. I had to come over with my dad to settle the agreement (it has been over 3 weeks and we still haven't received our beds, total $3,500). He didn't apologize. Instead, he gave us bunch of excuses, talking trash and raised his voice again.

I went to the Mattress Firm in Kennesaw, GA on Barrett Parkway near Cobb Parkway. The young girl ** was pushy, cocky and rude and rolled her eyes when my back was turned because she was angry that she could not screw me out of more money for a new mattress. Luckily, my son caught this and we walked out, went down the street and purchased the same mattress with everything we wanted and they were very courteous! I called corporate, customer service and the store and left two messages for the manager to call me. There’s no response at all from all three after one week!

I purchased a bed on the 17th of August and found out that evening that I was being transferred. First thing the next morning, I called and cancelled my order before it could even be loaded for delivery. I was told an email would be sent for approval for my credit of over $1,000. One week later, my credit card had not been credited. I called the store and was assured the refund was approved and since it was the weekend, the store manager would follow up on Monday and call me.

Do not buy your bed from this store (Boynton Beach, FL Mattress Firm)! Horrible customer service! The pillows promised were not delivered and the bed was late. First time, they ordered the wrong bed; second time, it was not in stock; third time, we got the bed without the pillows that were promised. We called three times about this, and no one took our calls. Then, they finally talked to us. They said “too bad, so sad”!

14278 Biscayne Blvd in Miami, FL. In March 2011, I bought a mattress that was defective. In order to receive a store credit, I had to pay a $25.00 warranty fee (which they refused to waive) to have Mattress Firm send a mattress expert, a private contractor from out of town to come into my home to measure, set weights and take pictures of my mattress to make sure the mattress was defective. However, this man's expertise is not valued because his report is reviewed by Mattress Firm. The company is the one who makes the final decision of whether to provide the customer with a store credit or not. Why hire a middle man when you make the final decision?

We purchased a Simmons mattress from Mattress Firm. It started sagging and we complained within the first year. They wanted us to pay $25 for them to send someone to our house to measure the sag in the mattress. After our refusal to pay, the $25 was waived. The person whom Mattress Firm sent out to measure agreed that we had a viable claim. However, Mattress Firm denied our warranty claim because the sag measured only 1-1/4 inches and it had to be 1 and 1/2 inches to qualify. A mattress that is barely a year old by the time it is measured needs another 1/4 sag to qualify for Mattress Firm to replace it, really? I tried talking to Customer Service. They back up their mattress manufacturers at the expense of their customers.

On June 18, 2012, we purchased a Serta iComfort King Size Mattress and Box Springs. When we purchased it, we were informed of the 100-day satisfaction period. We were told we had to buy a $150.00 mattress protector in order to have the warranty. We also had to buy Serta's box springs. By July 3, I could no longer stand the back pain I was having from this mattress, so we returned to the store to get a refund. I then found out that you do not get a refund of the $150.00 mattress protector, even though I was told it was a requirement of the warranty. I also had to pay $70.00 for them to pick it up.

I had a warranty on a Sleep Number bed we bought from Mattress Firm. It was okay the first few years we had it, but after a while I couldn't get comfortable no matter what I did. Then after a move from Houston to Dallas, I had enough. I went into Mattress Firm and told them I was upset. The lady was very friendly and helpful. She pulled up the warranty form and went over it with me. She made it very clear. There is a $25 inspection fee and a $69.99 exchange fee. I appreciated her laying it all out for me and explaining that it is a 5-week long process. It's all on the papers she gave me, but I probably wouldn't have read it if she hadn't sat down and gone over it with me. It took 5 weeks, but the warranty was approved. I like how they even refunded taxes. I was only expecting $2000 back, but I got almost $2200 which I used to get myself a Tempur-Pedic. My friends said it was a bad choice, but I've had that bed for 6 months now and I love it! Thank you, Mattress Firm. Thank you, Shiloh in Dallas.

On March 21, 2011, I purchased a Simmons Easy Nights Firm Queen Mattress. A year later, I found my mattress to be defective. I contacted the company and they requested a $25 warranty fee for someone to come to my home and inspect it. A few weeks later, a gentleman came by to inspect the mattress. As a result, I waited anxiously and was hopeful that I would receive a store credit or my money back for this defective mattress. Approximately 4 weeks later, Mattress Firm found the mattress to be defective and I was granted a store credit for $586.47. I went to the store on May 21, 2012 to select another mattress, which I did. I was very upset that I was charged $79.99 for the delivery of another mattress. The person at the store informed me they could not waive the delivery fee because Simmons is the company who charges for the delivery.

I didn't have my mattresses delivered due to high delivery costs. I wound up having to pick up at two different Burleson stores, costing me more time and gas because they delivered half my order to one store and half to another. I'm very dissatisfied. They should have offered delivery to my house for free or at least got the whole order at one store for easy pickup. I won't shop there again.

I went into a Mattress Firm Supercenter location in Plano, TX. The area manager made me a great deal on a mattress - $1399 with shipping and tax included. His trainer came behind him and added more to the deal a mattress set, which included 2 pillows and a mattress protector. I got to the register, and they charged me $1515.49 instead of the agreed-on price of $1399. So I explained to the guy that that was incorrect. He then told me that there was nothing they could do about it. Not to mention, we had already been to 3 other Mattress Firm locations. In store, they quoted me $1459 for the same mattress. So I am not very happy with this company. They don't stand behind their word. The agreement we made was a legally binding contract, and they just blew me off.

This is our number 2 mattress. It squeaks like the last one. They told me that this is it. I paid $500 for the thing and it's crap after 2 weeks. Never will I go back now. I know why, Mattress Firm knows. Nice!

Do not buy from Mattress Firm. They asked me to pay for my new Restora queen pillow at one store and pick it up at another store. When I got to the other store, I got home with a used pillow. They would not refund my money.

I was promised next day delivery. They informed they didn't have mattress in stock and was moved to the next opportunity which was a Wednesday. They called to say they were not able to deliver. They set up for a Friday evening and I requested first delivery. I called store several times during the day due to issue with our community being a guard gated community. I was able to get a special authorization to deliver after hours. I received a call from the rude, argumentative and combative delivery person saying they would not be able to make my delivery until after 10:30 at night. I was not comfortable and very angry after spending over $2,000 for a mattress and being so unsatisfied by the experience.