Mattress Firm Reviews

I purchased a Tempur-Pedic bottom from Mattress Firm. It’s comfortable. That’s why I bought it. Their sales representatives seem very knowledgeable about the stuff they have in there. My only problem is the price. $5,000 on a bed seems outrageous, but I use it every day so I have to bite the bullet.

I bought a king-sized bed from Mattress Firm before and had it for seven years but it was too big for my room. So I wanted another of their mattress where I can lift my back and legs up because I'm disabled and that makes things work well for my legs. It also has a massager on it. It's really good. The sales rep was a fantastic salesman. He was super selling and perfect on everything. I bought a floor model and he explained everything right to the tee. The delivery team was very good. They laid the red carpet down and came in with things on their feet. They were very prompt and didn't damage anything. They did a great job putting in the mattress.

The River Place luxury bed made by Stearns & Foster and bought from Mattress Firm is the best bed I have slept on in 50 years. Fair price, good people and a good night's sleep was all I wanted and I got it in Montana. I've only owned this bed for a month and have read others complaints so we will see but for now thumbs up.

The sales guy showed us what he had and he was very courteous. We tried to get the least expensive we could that wouldn't hurt my daughter when she tried to sleep on it, so we got a regular mattress. All in all, it was a positive experience. We got what we came for.

We've purchased twice from Mattress Firm, in which the first one was a Tempur-Pedic, and the recent one was a Beautyrest for a guest bedroom. The sales representative was great and the delivery team was very good also. It was all good with Mattress Firm.

I ordered my bed on 12/11/16. Due to work schedules and the delivery I couldn't have my bed delivered until the following Saturday. Then due to winter weather my delivery had to be move again to 12/21/16 (I understand not delivering in poor weather conditions). However, I live two miles from the store, and I had to wait a week to get my bed delivered in the first place. So I'm not pleased that I still have to pay the full delivery price. Overall the customer service in the store was okay. I was able to get the bed I wanted but I don't think I'll be doing business here again. Their products are overpriced.

I had to move, and needed a bed. I purchased the Truth 2.0 from Mattress Firm. I got everything - the mattress, box spring, the wheels and the frame. The sales representatives were very attentive and helpful. The bed was delivered on time, they came when they said they were coming. My experience was quick and easy.

I saw a Mattress Firm store when we were driving around looking for a mattress and I decided to purchase from them when we saw a mattress that we liked. The sales rep we interacted was epic. We got the pillow top mattress and had it delivered. The team who installed it was great.

My sister has been to Mattress Firm before and she liked the bed. The customer care was also excellent so we came back and bought two single beds for the kids and they're happy. The beds are comfortable and the kids are satisfied with them so I am, too. The rep was nice and we got great service when we went back to pick out the mattresses. As soon as I get their bed paid off, I will get myself a bed and I'm going to sleep with comfort.

My husband and I purchased from Mattress Firm before, and when it was time for my mother to get a mattress, we went back there and I liked the way they’re willing to talk with us and not be pushy. We recently bought a twin set for my mother's new place. She had to move into assisted living and got the frame and everything she needed for her twin bed. The Mattress Firm sales rep was great. She’s knowledgeable and really nice in checking availability, working around schedules, and seeing what would be best for my mom. At first, my mom thought the mattress was too firm, but she chose the firmer one. She went back and forth. But now, I think she’s happy with what she got. Overall, it was a great mattress buying experience.

We went to a newly opened Mattress Firm in Philadelphia to get a mattress for a spare bedroom. We were very explicit that because of time constraints, we only wanted to purchase the mattress if we could be assured delivery on Saturday morning because we would be going out of town that afternoon and due to our work schedule, it would be difficult to schedule during the week. We wanted to be sure to have the mattress for my parents when they stayed over for the holidays. The salesman reassured us multiple times that it would be delivered on Saturday morning and gave us a sales window of between 8 and 2, which was also stated on our receipt.

I ordered a mattress online after shopping around for a good price and looking for fast delivery. We needed a mattress set quickly and everything on the Mattress Firm website advertises next-day delivery. I placed my order and received a message saying I would be contacted to arrange delivery. Big mistake. After three days without hearing anything further, I contacted customer service. I was told the mattress I ordered was a "web special" and would take 7-10 days to arrive. This was not indicated anywhere online or in my order confirmation. I asked to cancel my order. The order was canceled, but my credit card has yet to be refunded almost 2 weeks later. Customer Service will not respond to emails and I've called the customer service 1-800 number, only to be on hold for over 10 minutes without speaking to a human being. I will never use Mattress Firm again. And I will never recommend them.

When we went to the Mattress Firm store, the manager was really nice. We went to other places and he was by far the best. He helped us out and it was the cheapest around. We were on a tight budget and saved a lot of money. We purchased a Sealy Posturepedic hybrid mattress. The delivery people took care of it. They didn’t bang up walls or messed up the furniture and got it done really quick. They’re really polite and friendly. So far, our new mattress is really great. It does what it’s supposed to do, and we sleep better at night. Overall, it was a great experience for us in our first time buying a mattress. We really understood what we needed and we got helped very well. If we had to buy a mattress again, we would go back there.

We had been looking around different places, and found the prices of Mattress Firm were pretty reasonable. So we talked to their sales rep who was very friendly, clear, and answered all our questions. We got a king-sized mattress and a box spring, and it was a great sale. We were very comfortable with the whole experience, and there were no issues.

I bought a Serta Alesbury 8" Memory Foam mattress, opted for in store pick up as it was far cheaper than paying for delivery and not a problem. Upon getting the mattress home, before even removing it from the bag, I immediately noticed it was too small for the full bed it was meant for. Their specs showed the mattress at 54 x 75, which is 1" longer than a full mattress is defined as. The mattress itself, after lying flat for 2 days, is 51.75 x 73. In the frame, which is about 54.75" from rail to rail, I can easily fit my fist between the mattress and the side rail.

I bought a Queen-size set and a full-size set from Mattress Firm. Their sales representatives walked me through different products and styles and encouraged me to lay on it and see how I like its feel. They were encouraging and they did their job. I’ve enjoyed the product and it was what I needed. I will buy more products from them in the future.

We looked at several places and the manager of the particular Mattress Firm store where we shopped, Dennis, was very informative and helpful, and seemed to care about my best interest. We were fortunate enough to have dealt with him. He was concerned about making sure we had the right purchase. We bought a Beautyrest mattress and pillows from them. However, we were not satisfied with the first mattress that we got. It was a Black series, and it hurt my back and I wasn't comfortable with it. I called and expressed the concern with Dennis after 30 days. He arranged for a return and we picked out another Beautyrest, and it was much better and we’re still happy with it.

Horrible experience. It all started well at the beginning. We even walked out with a mattress. When they take your money everything is great, but when you have a customer issue, GOOD LUCK! I was charged a finance based on the total bill of $1113.00 instead of my actual balance of $634. When I call Wells Fargo, because they manage the financing, they sent me to Mattress Firm. Mattress Firm says it's Wells Fargo's terms. I keep getting the run-around. I call Mattress Firm Corporate. They say that's handled at store level. I physically go to the store, they say call Corporate. I call Corporate. They say talk to the store manager. The store manager says talk to my area manager. Area manager (George **) then says, "My superior will call you back". I am very disappointed!

If I could give this company zero stars I would. My order has been lost in a morass of corporate acquisitions with little concern for the customer experience. DO NOT SHOP HERE UNTIL THEY FIGURE THIS OUT. Mattress Firm recently acquired 1-800-Mattress. However, the acquisition is going horribly for customers. I bought my mattress from 1-800-Mattress. They charged me in full for the mattress at the time of purchase. However, they never disclosed that they had been acquired and can no longer set a shipping date for your mattress. Only Mattress Firm can. However, there is no-one at Mattress Firm that you can call to find out when you will get your mattress.

I bought a mattress from Mattress Firm, but I already returned it. It was nice, but too soft and made my back hurt. I’m a very light sleeper and I am very picky about my mattress. I wish they had more selections as I couldn’t find the one I really wanted.

My brother referred me to Mattress Firm and I got a foam mattress from them. So far it's great. The sales rep's name was Guillermo. He was awesome, very knowledgeable and easy to work with and he tried to give us the best value for our money. The only thing that I didn't understand was when we first bought the bed, they had put us on a zero-interest long-term plan. Then we upgraded within the time period because we needed the more cooling effect. The upgrade difference didn't go on the same plan but only went on a one-year deal instead of being enrolled into the original purchase. If it were up to me, it would just be rolled into the original plan.

I went to Mattress Firm to buy a bed. It's been eight years since I bought one so I needed to know what kind to get and the sales rep went over it with me well. After I made the purchase, I went online and I saw all the negative comments. But everything has been positive. The delivery guys did a good job. They were polite and professional and I felt good. Overall, it has been a painless experience.

We've bought from Mattress Firm in the past and have again bought an automatic extra large twins and a Tempur-Pedic mattress. The gentleman at the outlet at Metro Park around Fort Myers was exceptional. He was very friendly, thorough and accommodating. Everything was exceptional except for the delivery people. I had a bed, which Mattress Firm knew I had, with rails in it which had to come out to put the automatic bed in. And I had to find a screwdriver for them, they wouldn't take away what they removed. They just moved the little pieces of wood to the garage. It wasn't very thorough. They were very abrupt and not consumer friendly. The delivery totally lacked in customer service. Besides that, we're happy with the items.

Mattress Firm was close to the home. I got a king size Tempur-Pedic Breeze from them and the reps were very friendly and knowledgeable. They delivered the next day and the delivery team was good, very thorough, picked everything up, and put their little booties on. I was very pleased.

I purchased a California king mattress and box springs from Mattress Firm on a Sunday evening. I spent almost $1400.00 for the complete set. We were told that the mattress would be delivered the following Saturday between the hours of 2 pm and 9 pm. We waited anxiously for the arrival of our new bed, dreaming of that new experience of a good night's sleep. Saturday arrived and the delivery guys arrived at 08:40 pm... wow! They made the time frame but we would have appreciated the arrival to be on the early end of the time frame. I had removed the old bed and made moving the new bed a breeze for the two delivery guys. The guys rushed in and out of the house making the set up within a matter of minutes, because (they) in their words, did not like working so late. As they began to set up the bed, we noticed a large rip on the bottom of the mattress, and that the corner of one of the box springs had been crushed.

I was contacted right away and given a new box spring at no charge.

I purchased a full-sized mattress and the sales reps at Mattress Firm were knowledgeable. They answered all our questions. I'm very satisfied with my Mattress Firm experience and I would recommend them.

I got a mattress, box springs and bed frame from Mattress Firm. It was very easy with them. The reps greeted us when we walked through the door, and were hands on through the whole ordeal. I tried several different mattresses, and got the feel for what we wanted, and I was able to narrow it down, and been sleeping good ever since. I’d go back again to Mattress Firm. And I would definitely refer people there.

I was contacted by Mattress Firm's public relations department. The gentleman I spoke with was extremely gracious. He contacted the Area Manager in my Virginia region and very quickly obtained the credit to my credit card that I had been promised for so long. I was very impressed with the corporate response and sincerely thank them for their intervention.

I bought a so called good mattress from this company in Panama City Beach FL and in less than year it was just not holding up so I contacted the store and with some phone time with the corporate offices I am now satisfied with my new and upgraded mattress.

I went online, checked Tempur-Pedic, and the first name that came up as a recommended supplier was Mattress Firm. I had a great experience at their Thruway Center store. We walked in and told them we’d like a Tempur-Pedic. The sales rep showed us the different models and the different features. Then we told him we wanted the adjustable bases to raise our heads up, because when we have Saturdays off we like to be able to sit up in bed and spend some time together with a cup of coffee. The sales rep was good and knew his stuff. He and his associate were very nice.

It took us two hours to finally get the mattress bought from Mattress Firm. The sales rep was very slow, and took forever to get through the procedure. Everything else was fine. However, the first one I got, the single bed, started to form lumps in the mattress. I'm glad I changed my mind and sent the first bed back. The second bed is a full size and it's fine.

I needed a cheap, quick extra mattress and I went to a couple websites and Mattress Firm was the best. I made the purchase online and a week later, it was delivered. It was pretty easy.

I purchased a double pillow-top Beautyrest mattress from Mattress Firm. The product is fine, but my experience with the sales rep was unsatisfactory. The gentleman didn't seem to offer me information. I had to pry it out of him a little bit, but I knew what I wanted because I had already done online shopping in advance. He was very pleasant but didn't seem to be sure of himself. First of all, I had requested a double, and this is where the inexperience of the salesperson came in. The first order that he wrote up was a queen, and then when he gave it to me to sign it, I told him it was incorrect. He wrote up a new one. He had a little trouble because of the new computer system, trying to cancel the old and write up the new and had to call the store manager.

I’ve been at different Mattress Firm stores for other purchases in the past and I've always been very happy with the staff. The sales rep was very helpful. He made some suggestions about what we could do with our king bed and how it can work on an adjustable frame, and it worked out. We bought the frame, and also a twin bed for our son. The products were delivered and assembled for us, and we're very happy with their quality. They met our expectations. I’ve already recommended Mattress Firm. The experience with them has been enjoyable and positive. I'm very satisfied.

My wife and I had purchased the Serra I Series, when the company was called Sleepy's. We had purchased the warranty in case something happened to the mattress. My wife called them today only to find out that Mattress Firm charges $40.00 just for them to come out and look at your mattress even if it's under warranty. They also state that if the mattress needs to be replaced under the warranty they don't even refund the $40.00. What infuriates my wife and I is that first, the sales staff never informed us that there would be a charge for them to come out to look at the mattress. Secondly, if the mattress needs to be replaced they don't even refund the $40.00.

We bought from Mattress Firm before in another State and we're pleased. When we had family come in, we needed a new mattress, so we bought a pillow top queen mattress and box spring from them. The sales representative was great, helpful, and she knew what she was talking about. The delivery team was very professional, wore their little booties, put out the red carpet, the whole nine yards. It was a good and easy experience. The product is great and we slept well on the mattress.

Received order confirmation with shipping details. Status has not changed from "Staged for Shipping". The FedEx order number is not a valid FedEx number. The website "Chat" contact says they don't have access to check status. Called for help with online order... just wait for 20 minutes with nobody picking up the phone, listening to piano music. Called the folks to place an order to see if they could help. They said the needed to get a supervisor and quickly put me on hold... back to piano music with nobody picking up the call. Emailed customer service, left voicemail. No response. HORRIBLE shopping experience.

I purchased a bed at the Middleburg, FL Location this past Saturday 12/3/16. The bed was delivered Sunday Evening 12/04/16. The bed is hard as a rock. I called the store I purchased it from. I was the told "all mattresses are that way". I continue to tell him I was not satisfied. I told him I wanted to exchange or a complete refund. He then told me that he was with a customer and would call me back once he was finished. He did not call back. Unsatisfactory customer service.

We had a good experience with Mattress Firm. We purchased a Simmons Beautyrest and the sales rep seemed very knowledgeable and helpful. After delivery the mattress started to sag and they replaced it. They took care of me and they met my needs.

Mattress Firm's location is close to our home and they offered same day delivery. We got mattresses and covers from them and the sales rep wasn't pushy. He was also helpful like the reps who loaded the items on my truck when I picked them up. However, the mattress that we bought was too thick and they were very nice to let us return it and switch it up for a different mattress that was thinner. I thought it was going to be a headache but it was pretty easy.

I wanted a nice foam mattress and I found Mattress Firm better than the others. Their sales guy was also knowledgeable, courteous and timely. The box spring I got works fine. They delivered it and they put it in to where it needs to go and they hauled away the old one, which was all good. I was happy that they had something that I could use that didn't cost me a fortune. Overall they had what I needed and they got it delivered in a timely fashion and I'm satisfied.

Mattress was delivered. No plastic. Question if it's new. Delivery persons stated they assumed we wanted the plastic off. Mattress does not give proper support. Husband called after delivery, month later, and again, then finally was told to make a claim online and pay restock fee. There's no place online that gives that option. Feel like we're getting the run around for months. No desire to purchase here any longer, although we reverts referred all our kids and family here. We will verbalize strong complaints since not resolved.

Just had a bad experience. I went to purchase a new king bed from Mattress Firm on 11/23. I found the perfect one for us as it would be able to comfortably house wife and I and our 2 baby girls who love laying in bed too - playing and hanging out. Anyway, I was thrilled and couldn't look forward more to getting a new bed.

Mattress Firm's flyer came in the mail, then we went and tried out some of their beds. The salesman was really helpful, and the delivery drivers were great. We bought a queen-sized Sealy Posturepedic called an Ashlin. I also bought one of those mattress protectors from there. We've had guests sleep on it, and they said it's comfortable. Mattress Firm had excellent service, and we were impressed. It was a really good experience.

I went with my sister-in-law and brother when they were furnishing their brand new house. I was exposed to Mattress Firm then and it was a good place with customer service. They've been very happy with their mattresses. So I thought it would be a good option for me. The sales lady welcomed me into the store and told me when she would be able to get back to me because she had another customer but she helped me within 5 minutes. She was very quick. I went in and knew pretty much what I wanted. She had me in and out the door a few minutes after that. It was a very good experience. Great customer service, quick delivery and an excellent product.

Mattress Firm has very good customer service. And the product met my expectations. The only negative experience that I have was with the delivery process. The drivers told me that they would have the product delivered to me the next day. And I took off work early to make sure I will be there on time and they never showed up. I called the store and they found out that they didn't have the item in stock but nobody had notified me. So they told me it would be delivered the next day. They gave me a time frame of delivery again and they did not show up at that time. The driver ended up calling saying that he was running late but they were very late.

I purchased a bed from Mattress Firm in Burnsville, MN on 10/15/16. An additional $429.00 was charged to my Synchrony Financial account. (This was over and above the $2164.00 I actually paid for the bed I bought.) To date (7 weeks later) - this additional $429.00 charge has not been reversed! I was told that it would take approximately 2 months ("a couple of billing cycles") to correct this! Not only is this time frame completely unacceptable in the year 2016, I have no idea whether or not it's even true! I have no way of knowing whether or not this problem will EVER be corrected! I seem to have no way of contacting anyone who knows anything about when or if I will ever have this fixed so that I don't end up having to pay the extra $429.00!! It's awfully hard not to be frustrated when I'm offered NO options for getting this corrected!

My wife compared the prices of some mattresses and she liked what Mattress Firm had to offer. Their sales rep was very nice and professional. He answered all of our questions and loaded up everything for us. We bought the memory gel mattress frame and everything. The bed is soft, it's like sleeping on clouds. They got us the bed we needed.

My wife has been waking up every morning with a backache and our mattress was probably 15 years old. We happen to be at Bojangles' and there's a Mattress Firm store right next door to it. My wife told me it's time for a new mattress and we went next door. The young man who sold us the bed was excellent, very, very knowledgeable and was very, very professional on the way he treated us and the way he closed the sale. He was absolutely the best and I was very impressed with him. I had a master’s in marketing and I traveled 18 states for 30 years so I know what it's about. But one thing I was really shocked about was how much we paid for it. $5200 for a bed is a lot of money. Even so, we love our new mattress and it's wonderful and an excellent product.

Unfortunately, I have had an awful experience with the Mattress Firm Company. I purchased a mattress on 9/23/16. The purchasing experience was not great as it was evident that I was lead on by the salesman to believe that my mattress would be delivered the very next day. When checking out, the wrong order was initially wrung up, and when finally corrected, the salesman indicated that the mattress I was purchasing was on back order for 3 weeks. I scheduled red-carpet delivery for a specific day and paid upfront for it.

My experience with Mattress Firm has been great so far. I've had a back problem for two or three years and my doctor says if I didn’t get some kind of bed I wouldn’t ever get rid of my back problem. And the bedding and two pillows from Mattress Firm have helped. I enjoy the massaging part of it. It vibrates from head to toe.

We were shopping around and we saw what we needed. We got the twin bed mattress sets, one queen-size mattress set, box springs and frames from Mattress Firm. Their reps were very helpful. It was a good service and everything was delivered on time as promised. The guys were courteous. They set it up, picked up after themselves and were on their way. Overall, it was a great experience.

We got a Tempur-Pedic mattress and pillows from the Mattress Firm store close to our house. The sales representative listened to what we wanted and matched me up. He didn't push other products on me. It was a quick and easy process which is what I was looking for because I had my toddler with me. The delivery went well. It was a really good experience.

I needed a mattress and I bought myself a basic queen size Mattress Firm. It was a great deal and I also got two sets of pillows from them. Their reps treated me well and I got what I wanted. Everything went well with the delivery people too. They called me at first to tell me that they were here. They brought in the mattress and they put it right where I wanted it. Mattress Firm has met my expectations. I'm satisfied with the mattress and I'm sleeping better now than I did before.

I went to the Grandview MO store today to purchase two mattress sets for my home. Jim **, store manager, could not have possibly been more friendly, more informative, more patient, or more accommodating to my wants and needs. Buying mattress sets is not a run of the mill experience for me due to the longevity of their nature, but Mr. ** quickly dispelled any trepidation or reservations I had about the experience. For that, and everything else surrounding the transactions I was, and am profoundly grateful.

We have gotten one bed before from Mattress Firm for my son and his girlfriend. But my son’s girlfriend left and took the mattress and the box spring but couldn't get the frame out. We helped our son get a mattress and a box spring to go with the frame and my son loves the bed. As for the transportation of the bed, me, my son and husband and a girl that works from Mattress Firm packed the bed up into my son's pickup and we brought it home ourselves. Mattress Firm treated us very well and they were very helpful while we were there, showing us which ones we could have now and what were my son's choices. They tried to find him something that he could have that was good for him. I would definitely go back.

The person that sold us the mattress did an excellent job of walking us through all the different options. I was very pleased that she was informative, but not pushy. She really listened to what we were looking for and was patient as we tried out a bunch of different options. She did a really good job explaining what was available. Delivery went great, too. We have no complaints with Mattress Firm at all.

I shopped at three different Mattress Firm stores and I wound up at the wholesale one in the area. I was buying the bed for my elderly father who had just relocated into assisted living. The guy at Mattress Firm was a gentleman, and a big help because I never heard the term “overshopping” and that was what I was doing. But I'm happy I got a good deal, a good mattress and a good warranty.

Contacted Mattress Firm and received a new under warranty replacement mattress.

I appreciate Mattress Firm working with me. It was a very good experience with their sales rep. They have the 90-day exchange thing, and going through several mattresses to find the one that I wanted worked out good.

I was looking to replace the mattress I had which I did with a mattress from Mattress Firm. The people at the store were fine when I made the purchase. But I never had it delivered. That was a nightmare in itself. It was supposed to be free delivery and I took half the day off work. They said they were gonna be there by a certain time. Hours went by and they kept telling me they were coming, but I found out an hour before I had to go to work that they never even came to pick up the mattress. Nobody came to deliver it and there was no communication regarding that.

I purchased the Sealy Sedgebrook PPT King Mattress with box springs and cover from the Jordan Creek store in West Des Moines, IA. The set was to be delivered on November 25, 2016. When the set arrived the delivery guys set up the mattress in about 15 minutes. My husband pointed out box spring fabric that had pulled away from the box spring. I looked at the mattress set 10 minutes later and realized that this was not the set we paid for. The mattress we received was a Sealy Deveraux set with no pillow top. That set is $500 to $700 less than the one we bought.

Mattress Firm had a sale then I went in and looked around. The sales representative was nice and friendly. He explained all the mattresses that I had questions for. Then I bought a mattress and had it delivered. The delivery team was all good. They took the old away, brought the new one for me, and set it where I asked them to. I really like it.

I'm in the military, I just moved to San Antonio and I needed a new mattress. I went to the store with my wife and talked to the reps from Mattress Firm. They showed us a couple of mattresses, my wife seemed to like one of them and we went for it. We only got the mattress and it's the medical type. I was supposed to put it in six months of financing but I did it all within 20 days. It was a nice experience and I'm enjoying the bed. However, the edges would have been better if they make it all the way through and not bent. For some reason the edge is sloping and when I raise my head on it, it kind of feels like my neck is going backwards a little bit. Other than that, every other thing is good.

I did some shopping around but I felt more on my own when I went to the other places. Whereas as Mattress Firm, the rep was there along the way. He was more friendly than anyone. I also felt more comfortable spending that much money on a mattress. I got an adjustable base bed, a contemporary, and a black hybrid Beautyrest mattress. I got them delivered and the delivery team was prompt. But when they were putting in the new bed to take apart the old bed, they didn’t bring the necessary tools. But other than that, everything went well and I would be very likely to shop there again.

Every step of the buying process was problematic. Anticipated delivery of my new mattress was going to be delayed 2 weeks, even though the delivery location was 1.5 miles from the store. Computer problems prevented the salesman from being able to print out a receipt on the night of the purchase. When I stopped back a few days later for the receipt, I noticed I was overcharged for the delivery fee. Computer problems prevented him from being able to credit my account, or print a receipt - again. He said they'd refund the account and mail the receipt - it never arrived, credit card still has the full charge on it. Several phone calls went unanswered - the phone rings and rings DURING BUSINESS HOURS and then is picked up by a fax machine, resulting in a loud screech directly in this customer's ear. This happened several times throughout this buying ordeal.

The sales representative at Mattress Firm was outstanding, personable and very knowledgeable. I ended up purchasing a mattress, beddings, and pillows. Mattress Firm scheduled it for delivery and they did an outstanding job. The quality of the new beddings is good and we enjoy using it.

My sister had a previous Mattress Firm experience so I got a mattress and an adjustable base from them. The sales reps were very pleasant and helped me find what I needed. Our experience with Mattress Firm had been wonderful. We like the mattress and we haven't had any troubles.

My husband and I bought a mattress from Sleepy's -- we were caught up in the national conversion to Mattress Firm. We spend about 3k and are left with a defective mattress and a broken foot board. We have spoken to about 10 different people all the way up to corporate. They are RUDE with no care whatsoever for the way in which they speak to you OR the way in which they conduct business. I work in the corporate world and I have never been as disgusted in my life as I am with these 2 companies. I will spend the next month giving bad reviews and ratings wherever I can. We have contacted an attorney and will be complaining to the consumer department with the department of the attorney general. I will file any lawsuit I can over this issue. It is most disgusting how they could care less about their customers.

I spent $2000.00 on a new mattress and head-board/bed frame. Upon check-out I was informed that the head-board/bed frame weren't available for two weeks. I accepted this, though didn't like it. Two days prior to the arranged delivery date the store manager contacted me. To paraphrase: "sorry, but you won't be getting your delivery when we agreed you would." He furthermore would not provide me with a date when I would receive it. I'm wondering if I ever will. He attempted to imply it was beyond his control. He kept saying, "the screen which has available delivery time-slots in green... They are no longer green!"

There were two mattress stores right next to each other that I considered, and when I went in the first one, nobody came to help me. So, I went into the second one, which was the Mattress Firm store I eventually purchased from. The man in there was so nice, helpful, and was absolutely wonderful. I bought a mattress and box spring from them.

I bought two sets of mattresses from Mattress Firm and the sales representative we dealt with was very good. They also have a wonderful delivery team. We had problems with our mattresses but we replaced them with no problem, so everything was wonderful.

The sales reps at Mattress Firm were great. They were super friendly and knowledgeable. I got a mattress and a box spring and so far, they're great. I have no complaints. I would recommend Mattress Firm.

I was moving to a new location and bought a mattress at Mattress Firm. Their sales reps were very good and very professional. They gave recommendations and showed me different models. I had it delivered and it was great because they delivered it on the same day. It was a very good experience overall.

Mattress Firm seemed like they were more professional than other companies and their prices are better than Macy's. Their sales reps were really nice and they don't try to sell the most expensive mattress. They kind of go with what I like and gave me some time to figure out if I liked the couch or not. The delivery team took the old mattress which is a good thing. I got a hybrid but after a while I wanted to change it because I didn't really like it. They made it easy to return, but I wasn't able to because my four months has gone by. But I still like Mattress Firm because they look clean and organized. They're always in a very convenient location. I also like that they gave me the mattress cover and the pillows. I feel like they're the only mattress store that I trust. I also recommended my brother to go to Mattress Firm and he got a Tempur-Pedic there.

My wife bought a mattress for her mother. The salesman (I met him too) was excellent and told us all about the different mattresses and how we were protected by the wonderful Mattress Firm warranty. "You can't really lose" he said. I was extremely impressed by his knowledge of mattresses. So my wife bought a memory foam mattress, which frankly has no memory, unless memory is defined as remembering to return to an uneven and uncomfortable shape. At first we thought the floor in my mother-in-law's new apartment was sloping, because the top of the mattress sloped on one side. We put a dozen layers of thick cardboard under the legs of the bed on one side. It still sloped. We turned the mattress around. It still sloped. Three weeks on, my poor mother-in-law has not had a single night of decent sleep on this so-called mattress.

We went to the home remodeling show and Mattress Firm had a stand set up there which made it convenient for us to purchase from them. We had a real positive experience with Mattress Firm. The sales rep, John, was polite, able to answer any questions I had and gave me space to look. The delivery team was on-time and courteous. We are still getting used to the bed. The old one that we had, though it was the same brand, was softer.

The last two mattresses I had broke down within the first four to five months. They were coil mattresses from other places. I did buy a stack of mattress from Mattress Firm and my experience with them has been pretty good. I'm still on the new process of this Temper-Pedic mattress but so far, so good. I love it. I'm hoping to bring in some more customers that I know are also looking for a mattress. The gentleman that sold us our mattresses is no longer at that location but there's also good people there that I believe would be able to help us. I would definitely highly recommend Mattress Firm to other people.

Mattress Firm had a mattress that we thought we would be interested in. We went to their store and their sales rep was a very nice man. He was very helpful and described all of the different mattresses and their distinctions between each other so we felt informed about our choices. The delivery team was also awesome - friendly, kind, and very considerate. They did their job quickly, too. However, the delivery was late. It was a week later than when it was supposed to be delivered.

I needed a new mattress and the people in the store were very helpful and not pushy. They did a very good job. And delivery was neat, too. The delivery guys were very efficient. I would recommend Mattress Firm.

It seems that all the mattress stores are the same, but Mattress Firm has been publicizing their foster care partnership for a while, and I happen to work in trouble affair and so I thought I'd support a company that supports what I do. So, we got a king and a queen mattress with bed rails and some pillows, and the box spring. We dealt with Steve and he used to work in mattress manufacturing and he knew a whole bunch about mattresses. He was a nice guy and he wasn’t very pushy. We had it delivered and their delivery team were nice, good and efficient. We're very excited about it.

My first experience with Mattress Firm was absolutely terrible. I would not go back in their East Lyme store even if they give me a mattress. The gentleman did not know what he was talking about. He had no idea how to fill up the application, and it was simply not a pleasant experience. I ended up talking to the general manager of the whole district. The money was taken out of my account for the first time that I did it and it took me days to get my money back.

We saw a Mattress Firm massage chair at a fair and my wife really liked it so we decided to buy it. They delivered it the next day and they were on time. They called and told me they were on their way. We live 100 miles from the fair and about two hours later, they got here. They set it all up and cleaned everything after. They were good.

We had a wonderful experience with Mattress Firm when we got a mattress for my son, and he now enjoys it. The manager who helped us out was really cool. What we got for the value was all worth it. We went to the store towards closing, and the rep stayed after closing and helped us out. He even sent us a card afterward which my wife really appreciated. The delivery people tried to make contact and left a message, which I didn’t get right away for whatever reason, but I was able to get here in time when they met us up. They took the old mattress just like we had talked about and all went smoothly and nice. Definitely, we wouldn’t be opposed to purchasing a mattress from them again.

We recently bought a mattress and box frame from Mattress Firm. Our sales rep was friendly and very helpful. I went to the store for the basic or cheapest mattress and the rep explained to me and convinced me to buy another mattress, which was from somewhere that had gone out of business and that they took over. He said it has a better quality but a little more expensive. He explained to me how the other mattress would be hard and I really didn’t want that. So it was worth it, and in fact, it turned out being a better bargain for me. But the delivery wound up not being correct, because we purchased a full when it was supposed to be a queen. But the rep also told us how to handle it. He was very helpful with everything and we got it taken care of.

As I walked in the door at Mattress Firm, I explained to the reps what I wanted and they took us right to it. The whole process took 15 minutes and then we had everything set up for delivery the next day. It was extremely easy. The delivery team showed up and told me who they were, then after I needed my mattresses to go, they ripped all the plastic off of them and put them up where they needed to be. I didn't have to do anything. I just showed them where they went, and they did their job and then carried on. I'm a satisfied customer and they've definitely earned my business for the next time.

I had previous purchases from Mattress Firm, so I bought from them again, and this time, it's an adjustable base and bed. Although I had to call their sales reps to ask about a return, but other than that, I had no problems. I'd definitely recommend them.

I wanted the Tempur-Pedic and the local place that carried that brand was Mattress Firm. Their salesperson was good when we walked in the store. He had us lie on the beds to pick the firmness. We had a pretty narrow scope of what we wanted so we went down the line on firmness. Some of the materials would also look cooler than the other materials. We were there for only 20 minutes and we purchased the mattress and the base. We also got their pillows since it was part of their promotion at that time. The delivery was quick and their guys were courteous. The mattress is great and the new mattress smell is gone now. We love the mattress and our experience was fine.

My experience with Mattress Firm was excellent. I love this mattress. It's the nicest birthday present I've ever gotten from a child. Our cat ruined my bed and we were making a joke out of it. My husband was going in with all kinds of detail about how awful it was to clean up in here. My daughter called me one afternoon and said that she's going to give me a mattress and a box spring this year, and she did.

We purchased couple of mattresses from a local store in Scottsdale, AZ. Once we got past used car sale tactics at the store, we had two new mattresses for ourselves and our child. The one we purchased for ourselves was a top of the line Foster and Stern king size mattress. After about a year it was sagging so badly that one could only sleep in one position that is aligned with the sagged area. The Mattress Firm not only charged us for coming out to inspect the mattress but refused to do anything about the issue because the sagging was only 1.5 inches. Do not buy from this company and definitely do not buy $2K Foster and Stern products!

Mattress Firm is number one in the country and they had the best deals. I would definitely recommend them. Their sales rep from the St. Augustine store was very good. Their delivery team was very polite and the delivery went very smoothly.

Mattress Firm being local prompted me to purchase from them. The sales representative was great, very friendly and professional. I bought two mattresses and one that's adjustable. I had it delivered and the delivery team was also professional. They came in and set up the bed. Everything is good so far.

When we purchased the Simmons Beautyrest Clermont Queen Prime it was just fine. After not even a year the thing sags terribly... we feel like upside down turtles trying to get out or turn over on this bed. We had a representative come out and do that string test. Got a letter back stating that the mattress meets the requirements of a sound product. Yes if you are not laying in the trap. We are going to be looking to file a small claim against the company Mattress Firm. Any help would be appreciated.

I bought a Beautyrest mattress and an adjustable frame. The delivery team was quick. They had it all setup in no time. Sales rep was really knowledgeable. He searched through deals, gave me prices and let me try out a bunch of beds. I'm pretty happy with it. We had bought a bed from Mattress Firm before.

Shortly after purchasing our bed from Mattress Firm we had some problems with it and we thought that there was nothing we could do about it. We lived with the problem for close to a year until finally I called Mattress Firm here locally in Lake Wales and I mentioned to them that there was a problem and let them know that it was a very poor purchase on our part. Instantly someone at Mattress Firm reminded me that there was a 10 year guarantee. We wouldn't have known about it if they hadn't told us.

I got a queen bed and a frame from Mattress Firm for $530 with tax. The bed is excellent. I've never slept better because I was never on that good of a bed. My back's better too. I'm 62 years old and in better shape.

A representative reached out to me and corrected the issue. He was very helpful and very willing to help resolve the situation. I was more than satisfied with the resolution.

My brother bought a mattress from Mattress Firm four years ago and there's not a lot of mattress places in the town that I live in so I also went there to get a pillow top mattress. The salesman was very good. He took me around and showed me different mattresses after I told him the kind I was looking for. He was very helpful in what a chose. It was a thousand dollar mattress which I got for $899. They delivered it earlier on a Saturday. I was supposed to have a one to three delivery time and they called me at nine in the morning and said they could be here by 11.

I had bought a bed from Big Lots and it just sunk down in the middle. They exchanged it, and the second one was doing the same thing. So, I went to Mattress Firm to get another mattress. When I went to pick up the bed, I found another one that I wanted. It was so comfortable but they wanted more money on it, and I couldn't afford the additional $200. But I always have problems with the item that I bought. It might be the bedframe or the bed. The bed still hurts my back. I told my husband, “I thought this bed was gonna change with my back, but it didn’t.” My son slept on it for a few nights, and he said his back hurts.

Mattress Firm had the mattress in the price range that I wanted. However, we had to return the box spring the first time because it was extremely high. We exchanged it for a Bunkie board, which was too little but it's fine. I had to pay a re-stock fee and I wasn't real happy with that.

A friend of my mom had a good experience with Mattress Firm and they have good pricing. The financing was a really big deal breaker for me. I’m 19 and I need to build up some credit because I’m looking to buy a vehicle, so I figured that would be a good way to build some credit. Also, my mattress was in really bad condition so I figured it was a win-win. Then I got a queen size mattress set with a pillow top and springs.

Overall, Mattress Firm is very good. The sales rep was fine. The only issue I had is that the purchase was initially denied and I don't know why because I had bought from Mattress Firm before and paid the item off, so that was weird. And then I had to keep going back and forth on the phone with Progressive. Otherwise, the mattress guy was good.

Mattress Firm is in the area and the only place I knew about so I bought a mattress, box springs and sheet set from them. Their sales reps were very helpful and knew a lot about the mattresses. The first mattress that I got in the store was not as firm as the one that I had delivered. So I kept it for a month and then traded it in for a more plush mattress. I'm now happy with the mattress that I have.

We were buying a mattress for the guest room and didn't care about how high the quality was, but we wanted something that we can afford, and so the price was the reason we went with Mattress Firm. We got a mattress, box spring, and frame. It was good with the sales representative. She was really knowledgeable, matched our prices, and seemed to understand our concerns. It's been great with the products, which were delivered quickly. These products were delivered on time, and that was really important to us.

My old mattress was infected with bugs but I sent Mattress Firm a sheet of paper releasing them from liability. And I had a sheet protector on that was especially for that 'cause I've had that mattress for almost 20 years. So it's going to have the evidence of past contamination because that protector was bought especially for that. When the delivery guy came over, he saw the evidence that I had been infected once before. He said I got bugs but there was none on the mattress. I had picked the mattress up and I dusted the carpet again, so the house was completely clean. All he had to do was deliver the mattress to me but he didn’t even stick around. He didn't even show me where the bug was. He said I had to call my salesman and left.

Mattress Firm had a sale in town and I bought box springs and mattresses. Their sales rep was courteous and able to answer all our questions. The delivery got mixed up because it was supposed to be delivered to two different addresses and it was a couple of days before everything got straightened out.

We purchased a Tempur-Pedic four years ago and it was a pleasant experience so we went back to Mattress Firm and did another purchase. The sales rep showed us what we asked for and we made a quick decision and closed the deal for the set. The delivery team was very professional and the product is exactly what we ordered. It was perfect.

My mom got a mattress and box springs and they cost close to a couple thousand dollars. They were pretty expensive. The two kids that came to deliver the items were so efficient. I tipped them a $10 bill because they were both good kids. My old mattress definitely needed to be replaced, so the new one from Mattress Firm has been a godsend. It's been very nice.

Just moved to North Carolina from California, purchased 2 mattresses in advance of the move back in September. We are arriving before our furniture and I scheduled the delivery for our arrival date, so we would have beds to sleep on. Delivery was expected on 10/31, and we were given a window of 1:45 p.m. to 3:45 p.m. I received a call, which I did not answer so it went to voice mail, around 11:30, saying the delivery would arrive early, between 1 and 1:30 p.m. I never saw anyone, nor received a call, or a call return after I called back at 2 p.m. I called the store to complain, and the store was not able to resolve the issue, they claim the delivery crew showed up, which they did not. We ended up booking a hotel after being promised a delivery the next day and they would refund the initial delivery fee. A delivery happened, about 9:30 p.m., but only for one mattress out of 2, so my son spent the night on the floor.

In February 2015 we purchased a Mattress from Mattress Firm. Purchase went fine. Sales rep. and del. went very well, but the Mattress sagged in the middle already after a few nights. So we went back and picked out different one (supposed to be a better quality) and had it exchanged. And we must say after 1 year and 8 month, this one is not better. Sagging into, supposed to be a better quality the middle, and already making noises when one turns over. We will never buy another one from Mattress Firm again (this was our first) and we sure don't recommend Mattress Firm to our friends.

We weren't enjoying our mattress that we had so we decided to purchase from Mattress Firm. We got the mattress and some accessories like the end pillows and sheets as well as a sheet set and a mattress cover. The sales rep was both friendly and very curious. They asked the right questions to really get to know what exactly we needed. They also cut us some good deals. Everything is perfect and exactly what we expected.

I needed a new mattress and I just went in to check things out at Mattress Firm. The sales representative was very nice and knowledgeable. I ended up buying a floor model which was non-returnable. I'm not real happy with it though and I won't buy a floor model again because I'd like the opportunity to return it if I get home and not happy with it. But I was told that upfront and so it's fine.

Mattress Firm's price was better than some of the competitors. I purchased a twin-size mattress and everything went well. The sales lady at the store on Market Street was polite, very cordial and very, very helpful. Her customer service was good, she did a great job on her presentation. Even though their store didn’t have the mattress, she arranged with the other store on College Road that had it. I went that way and by the time I got in there, it was there, and I just picked it up. The product is still working, in good condition, has good quality, and so far, I'm satisfied.

We saw a Mattress Firm store and we went in and bought a base and the Sealy king foam. Their sales rep was very knowledgeable, helpful, and patient. The delivery was quick. It was nice that the team covered their shoes with plastic so they wouldn’t mess up my floor. Then they put up the mattress and asked me if I had any questions. They were nice and friendly. However, the mattress was a lot firmer than my husband and I were expecting. The salesperson said that the new mattress will be a little firmer than the one we tried at the store, but my husband thinks it's a lot firmer. We're going to give it some more time because they said that it would take a while, but so far so good.

The Mattress Firm store was convenient and easy to find. However, their salesperson wasn’t very good. She sold me a Tempurpedic mattress and some other manufacturer’s base and we bought a warranty from them for the whole thing. Then when we got it home and read the details it's said the Tempurpedic warranty was invalid if I didn’t have a Tempurpedic base. It was obvious the salesperson didn’t know what she was talking about. We went back to the store and spoke to somebody else. They stepped up and fixed the issue quickly, so I was impressed with that. The delivery people had to come and take the old base away and bring a new one, but they did that within two days which was fine.

The mattress was delivered 10/31/2016. I slept on it that night, I woke up with a very bad backache. I went to the store on 11/1/2016 and was told I had to sleep on it for 30 days. If after 30 days I could return the mattress for exchange. I was told that I had to speak to the person who sold me the mattress who was working at another store. I refused. I called Mattress Firm and they told me to sleep on the mattress for 30 days and I should get my money back. I was very angry and Stopped credit card payment.

I visited the Mattress Firm on Airline in Baton Rouge on 9-6-14. The salesman was very friendly and the whole shopping experience was pretty easy. I spent almost 1,400 for a Stearns and Foster mattress and it was great. It started to sag and has gotten worse and worse. I called to start a warranty claim and it took over a month for someone to come out and inspect it. Now, over a month after inspection, I still have not gotten a resolution from them. I called the store several times and have been told they couldn't find my account or they needed to talk to corporate etc, etc.. and they would call me back. Then they never call back.

I was running around looking for a place to buy a bed and decided Mattress Firm was the best place to go with what I could find. The first time I went in, there was one guy who talked to me and I didn't get anything. I tried to get back with him but he'd already moved on to another store. When I went to the store for the second time, the guy there ignored me. He's just by his desk and playing with his computer. He didn't say anything so I turned around and walked out. I went to the other store across the street and the guy there that helped me with my purchase was very polite, nice and right on top of things. As soon as I walked in the door, he acknowledged that he saw me come in and I sat near him and bought a bed. So I got a better experience from the third person.

We purchased a mattress, frame, and two pillows through Mattress Firm. The sales guy was really helpful with the information on several mattresses that we looked at. He was really professional about it and one reason we ended up getting that mattress was because of the information that was provided for us. We had the items delivered, and the delivery people were really professional, too. They came to the house early in the morning, which was what was promised. Also, they were able to help me out by getting rid of my old mattress. That’s a big plus. My experience with them was great. From the time that we arrived to the place and to the time they delivered the mattress, they're really helpful. My son is the one who’s enjoying the bed. He loves it. He hasn’t complained at all. It's getting more difficult to get him up in the morning to go to school.

My experience with Mattress Firm was great. I have the mattress, box springs, cover sheet and a pillow. The sales representative was very helpful. We had it delivered and they set things up quickly and no problems. I'm satisfied.

Mattress Firm had the best deal and the gentleman I worked with there was great. He made it easy for me because I've never bought a mattress before and had no idea what I was doing. He broke it down for me. So I purchased the mattress in Martinsville, Virginia and I needed it in Inwood, West Virginia. But they could not deliver because the warehouse in Inwood is empty but he worked it out to get it as close to me as possible. It was painless.

Allen needed a bed so we purchased an adjustable one from Mattress Firm. Their sales rep was very helpful and personable, the delivery guys were efficient, and the delivery process didn't take very long.

I purchased a Tempur-Pedic Split King mattress. I was told delivery would be between 4-10 on a Saturday. This gave me enough time to take apart my footboard and headboard. I also gave away my current mattress. We were excited to get our new mattress. When it came to 9:30 and no call and no show, I texted my salesperson, who gave us his personal cell. I also called the home office, I left a message. So last night I spent the night on the couch! I feel I spent too much money ($8500) to be treated like this! It will take a lot for me to reverse this 1 star review.

I always go by Mattress Firm and when I needed a mattress, I felt like going there and just see what they would say. They offered help when we walked in. They were very friendly and I liked them. I told them I didn’t want to spend a fortune and their rep took me to where I wanted to go. I bought the mattress and box spring in about 10 minutes and I was happy when I came out. Their rep was very, very nice. She told me to have something in between the mattress and the box spring and I would have never thought to do that. And when we went to pick it up, they were also very nice. I have no complaints whatsoever with that store. I will highly recommend them.

A friend of mine had told me that she'd gotten such good service from Mattress Firm. However, I'm not happy. They switched the mattress and I got one of those contraptions that raise and lower me. And it doesn't work right. If I had demo'd it in the store, I wouldn't have bought it. The salesman kept saying that I had 120 days. But they tell me that I can't return it. I just should have gotten the box spring. So I'm fighting with them. I have called and done everything I can. And now, the salesman says he has to move it up to the next level. And they're supposed to get back to me today. I would never recommend them.

My mom was out at the state fair with my dad. She fell in love with Mattress Firm when she laid on it. She’s very pleased with it and she still makes her payments on it every month on time and she has no intentions of wanting to let it go. It's expensive but the quality is really good. The motor on the massage aspect tends to run down, but other than that, the mattress is still in good condition. I've been wanting to get one myself, too.

My son made a purchase from Mattress Firm so I also went with them. The first purchase I had with them was a mattress, and the second, which is the most recent one, was an adjustable bed frame. The sales rep was very friendly, knowledgeable, listened to my needs, helped me to get the best value for my money, and I left satisfied. I'm pleased with what I got. It's the exact same layover that they've gone over with me in the store. It was an enlightening experience because Mattress Firm helped me to appreciate how much I needed that product. I would definitely recommend them, I enjoyed my experience.

I ordered 2 mattresses with box springs to be delivered today between 10am and 7pm. I was told they would call in the morning with a shorter time frame of when they would arrive. I called 4 times today asking what my delivery window is. Each time I called the customer service person could not give me any info other than they see I should be getting a delivery today. Finally, 7 hours later, I was told on my 5th phone call that the order fell through the cracks and no mattresses would be delivered today. No one could figure that out in the past 7 hours?! I asked to speak with a supervisor and the CS rep would not put them on the phone and said I could not wait on hold for the supervisor. I got a refund and will never buy anything from them. Rude, thoughtless, arrogant service.

It was convenient to get to Mattress Firm as it’s close to my house and their price seemed competitive. I hate buying mattresses because it's worse than buying a car. I did a lot of research ahead and wasn't trying to trip the guy up for anything but their sales rep named Joe was excellent, very honest and thorough. He did a very good job in explaining all the different types of mattresses because I wasn't sure what I wanted. Two men came to deliver the mattress and box spring frame and they were very good, professional and quick. They removed my old mattress and set up my new mattress. I like the bed a lot and it took a little while to get used to it but it's very comfortable. I would buy from Mattress Firm again because of their simple process overall.

Mattress Firm's sales reps were good and went out of their way to do what they had to do. But the King size mattress I bought was a piece of garbage and had a lot of dead spots. It was not what they said it was. But the manager said, "Once it's out the door, it's out the door." I understand it was refurbished and was a floor model. I talked to somebody from their company and told him the same thing, "Oh, we’re gonna take care of it. We'll give you gift certificates." I didn't get anything.

We purchased a mattress, box spring and frame on 10/8/16 with delivery scheduled for 10/18/16. When the delivery arrived, the box springs were not included. I had to call the store about 4 times before anyone answered and was told they were back ordered and I was getting them 10/19/16. They didn't arrive and I started calling the store again. Again, it took numerous tries before someone answered and honestly he was rude. I was also using chat and found that they were never scheduled to be delivered.

Visited two stores, found sleep consultants, Katie ** and Scott ** at both stores very competent and knowledgeable about products offered. Asked pertinent questions to determine our use of prospective buy. Again, at both stores they SC recommended the three products that most closely matched our requirements and demonstrated each, allowing us to choose which we preferred. The buying experience was great but that was only the beginning of a very good experience. The delivery personnel were very courteous and put down, literally a red carpet outside the door and wore booties so as to not track debris into our home. The set-up was quick with all of the wrapping removed. Great job!

I've used Closet World before and I like them. Recently, I had them do a garage wall that's 20 feet long and 8 feet tall. The designer was great but made a terrible mistake. The design was good but her elevations were off, which caused the closet in the garage to be off. There were two mistakes and I allowed one mistake to go, and merely adjusted it so that it worked, although I didn't like it. If it were in the house, the designer would have to do the entire wall again. However, the other mistake was that the closet was too big, so it wouldn't fit in the space and the installers had to come back to redo it, and it has cost a lot of materials for their company to do that. Moreover, my job was in Oxnard and they had to drive 150 miles to get there. Other than that, the installation guys were great, and everything else was good.

I had a mattress that didn’t work out, and then a friend told me about Mattress Firm. It’s an awesome place to go and I would recommend my friends to go there. Their sales rep was very nice, helpful and friendly. I purchased a pillow top from them and it’s my second time doing the mattress. It is exactly what I’d expected and I love it. I sleep really well in it.

Mattress Firm has some really great mattresses. I got the regular one and the sales reps did a great job. The delivery team set the bed up pretty well and in a timely manner. They were very professional.

Mattress Firm has the best price for the money. The sales rep gave a couple of different options that would fit what I was looking for and I got a full size mattress. I'm not as happy with the Bunkie Boards, but that's okay. It's just thicker than I thought it would be. We'd put bed rails on my kid's bed, and these rails had made dents in the Bunkie Boards, so it's not well-made. But as far as my experience, it was just what I was expecting.

There's a Mattress Firm on every corner and we purchased a memory foam from them. The quality is great but it's expensive. Their sales rep was fantastic and we like her a lot. She managed to keep our kids entertained while we shop and really feel like we were able to concentrate on buying the mattress. She did a great job of having patience with us, showing us the different options and making sure we were comfortable with what we ultimately picked up. The delivery team was good and they were quick. Our experience overall was good.

This is my 2nd mattress buying experience at this location. Nicholas was my salesperson and I went back to him because of the great customer service. He arranged with 0% financing and arranged for the delivery of the product. They are very efficient at this location and as a Nurse, I am extremely picky about customer service! Once again I received timely and great service. He did not pressure me to get something I did not want. The location of the store is in Zhills and would not hesitate to recommend!

Mattress Firm was the nearest store in the area so I tried them out. The sales representative was good, but the delivery team was horrible. They couldn't get the mattress in, and were very rude. I got out of neck surgery and they wouldn't take the box springs down and put the new box springs up because they said they were worried about damage. They didn't know the same size bed was up there. So then they had to reschedule and come drop it off and get me the split mattress springs. After that they refused to take down the old box springs because they said they couldn't figure out how to get it down. I was stuck with my old box spring upstairs. My whole experience sucked, I hated every minute of it, and I would never tell anybody to go to Mattress Firm.

We purchased from Mattress Firm before and they have great customer service. This time, I got a Tempur-Pedic, the new one with the cool breeze. Their sales reps were always great. They're very helpful and not pushy. Their delivery team is great too and very friendly. They put everything up right away and showed me how to use everything I needed for my bed. It's a great bed. We thought about getting one before, but my husband didn’t want it because it was hot and Tempur-Pedic didn’t have the cool gel yet. Now that they do, we purchased one and it's a nice cool mattress. They also pointed out their selection of mattress and pillow covers which I'm glad I purchased because its tensile fabric stays cooler with the special mattress and pillow cover.

We went into the store and found out it was the Columbus Day sale. A friendly and courteous salesman worked with us and told us about the finance program. We were hooked and wanted to move forward. We purchased a king size mattress and two box frames. Once product and delivery were set up, it was pretty much smooth. We also got a mattress cover that the rep put in there, and gave us instructions to wash it. He really took care of us. Satisfaction with the product, so far, has been amazing. It's my second time buying the mattress, and this has been the best experience, so far.

I needed a new mattress, and Mattress Firm was pretty much down the street from us, so I popped in, looked around and found the mattress I liked. The sales rep was really good, knowledgeable and nice. The delivery team was nice, quick and really polite, so working with them was good too. I like the Serta Mattress that I purchased. Its quality is good and the cost is fair.

My daughter had bought from Mattress Firm last year and I know how satisfied she was. My son and his family also bought from them. So, I decided to go there as well and their sales rep was very nice, showed me several different products, and explained everything to me. I bought a queen size mattress and springs for my one bedroom and a full size for my guest bedroom. During the delivery, the two little guys had to haul these mattresses through the garage and upstairs because I lived on the fifth floor. They were very good, neat and polite. As for the bed, I was glad that I didn't have to take a running leap into the bed since it wasn't that high. I was on vacation in several places and had the bed so high and I was looking for a stool to get up on there.

The sales representative was excellent, very consultative, engaging, and listened to my request on what I was looking for. Then I bought a Sealy Posturepedic from Mattress Firm and the quality was great. The delivery team came in and they put those little booties on their shoes. I had already taken my old mattress off because I gave that to a friend, so they got it set up and thanked me. I signed the document and they were in and out in 15 minutes. They were efficient. Later I found out that I could have gotten the same mattress for a couple of hundred dollars cheaper elsewhere. I considered taking it back, but I've slept on it so I just kept it. It would be great if they did competitive pricing but then it was a positive experience with them.

Purchased Cozzia Fortitude Massage Chair and extended warranty. Delivered on Oct 7th. Contacted Mattress Firm and was referred to service company. We made contact with service on Oct. 17th. Service will not respond and we are unable to re-establish contact with them. Chair is defective with some components not functioning. Needs repair or replacement. Be aware that in our experience, service may be questionable. Be sure that everything works before the setup crew leaves. Do not rely on service to take care of anything.

I needed a mattress. We went everywhere that was in our area to see what we could get, and we ended up coming across Mattress Firm. I purchased one of their memory gel spring mattresses. Their sales representatives were perfect. They listened to my needs and answered my questions. I had it delivered and their crew were quick and easy. The mattress is of good quality and now I am sleeping better.

A friend suggested to try Mattress Firm. The mattress is good. Plus, working with the sales rep was wonderful because I have tried some mattresses up here, then I was down South, and went to another store in Albany. So, even though I had tried different mattresses in different stores, all the salespeople were amazing. It was a very good experience. The people had been incredible and I would love to deal with them again.

The Hampton & Rhodes mattress that I bought from Mattress Firm is good, and the cost is reasonable. My experience with the sales rep was good too. I had stopped in a couple of weeks beforehand for prices, and she was very helpful. Then, when I went back in, she remembered me and was able to help me pick out the right mattress. The delivery was quick. They didn't even take two minutes, which was really nice.

Mattress Firm has really great reviews online. We bought a Tempur-Pedic mattress, and it's been okay. The reason we got it is my husband has really bad back problems. We've done the 30-day thing to see how we liked it, and he's still having back problems. So we're going to go and exchange it, and try to find something different. The sales rep was great, though. He answered everything and gave personal experiences.