La-Z-Boy Furniture Galleries Reviews

Me and my wife were not home, only my 18 yo daughter was at home. We have a major appointment at five clock. But they’re coming at four clock. My daughter sees those guys coming so just let them in. They tell my daughter there’s a $10 for each piece removed but we already paid $160 for delivery fee. My daughter says she's scared... whatever they say, she just let them. I called the store to get the money back, but those guys just refunded $70, the $30 they don’t give me back. The store manager is very good. She returned the $100 deliver fee, so everything’s okay. But I’m not happy with what happened.

I ordered a leather reclining sofa in 3/14. When delivered initially, rejected sofa due to 2 tears in leather. 3-4 weeks later a repairman arrived, but he said it was unrepairable. 4-6 weeks later, UPS ships a replacement arm 1 that is also defective. 3-4 weeks later, UPS ships replacement arm 2 that has a tear in it. Now, I have a couple defective right sofa arms and a reclining sofa with a defective right arm. In 6/14 I was told a 3rd replacement was ordered (expedited delivery), but it's August and I've not received the 3rd right replacement and of course, I not heard from La-Z-Boy!

So far the quality of the sectional purchased from La-Z-Boy is good. The sales representative was wonderful but there were some problems that we encountered in the entire process.

We've had La-Z-Boy furniture for 30-40 years. The old one just wore out so we decided to purchase a new recliner. The sales representative was pleasant. She was a nice woman and good. We didn't have any problems scheduling the delivery.

My overall experience with La-Z-Boy was very pleasant. It went very good. I recently bought 2 power sofas from them because my old stuff was just getting old. The sales representative was very nice and my interactions with associate scheduling my delivery went real well. So far, we really like quality of the furniture, except for one: you can feel the wood piece under it, under the armrest, when you lay your head on it (it’s both of them, and we’ve had people over that has had the same thing so it’s not just us.) However when we lay on it, long ways, it’s very comfortable.

I’ve recently purchased a sofa and recliner from La-Z-Boy. I have had La-Z-Boy furniture in my home since 2006. We have a golden retriever and she wore out our other sofa so my wife needed a nice recliner. Sales representative was more than helpful; he was fantastic. He’s been there a long time and really knew his stuff. He was very helpful. My wife handled the delivery. We love the quality of the furniture. Our company loves it. I’d recommend La-Z-Boy. We’re very happy with it.

Parts have been ordered wrong month after month. The cushions have been replaced three times and the springs once. As I write this, we are awaiting another set of cushions/new springs .We have had enough.

I've had La-Z-Boy furniture in my home since 2001. I was tired of the old ugly stuff so I got new ones. Everyone was very nice at the La-Z-Boy gallery, from the people that actually waited on me to the designer that I was just waiting for to come back from a run that she had been on, and the delivery people, everybody. It was a wonderful experience all around. Christine was just awesome, very helpful, very patient, just was a good listener. I can't wait to go back in two years when I pay off what I bought so I can buy new stuff for my living room.

We remodeled recently and purchased a sofa, loveseat and tables from La-Z-Boy. The sales reps were very nice and helpful. The delivery took longer than we originally thought but it worked out fine. The folks that delivered it were great. The price was fair and I'm happy with the quality.

We purchased a sofa-bed and a loveseat on 12/29/13 at the Cerritos/CA. store (6-8weeks for a special order delivery was promised). It was delivered on 5/20/14, a total of 20 weeks. A sales person saw furniture, and agreed that it wasn't acceptable. She took pictures, and submitted them. The arm of the loveseat wasn't covered correctly. The pillows weren't filled to satisfaction. Lots of threads, which should have been cut off the furniture, before delivery, were not. The couches have 2 different colors. Nap isn't placed correctly. One of the cushions didn't fit correctly. 3 techs were sent to make adjustments - 6/13, 7/2, and 8/1. Note the time frame. Final completion, 8/1/14 (a total of 28 weeks). A mere $200 adjustment was made. Not acceptable! The furniture is still not what I ordered, and does not reflect the value of the furniture purchased. A larger adjustment should be made. At first, I told the manager to give us our money back. She said, "That will never happen".

I expanded my room and purchased a chaise, chair, and ottoman from La-Z-Boy. I had an interview person come out and they were very helpful. I haven't gotten the ottoman yet. I have the chair and I'm not sure I'm happy with it because some of the fabric is already loose and it was custom. I haven't called them yet about it. I have been pleased with the chaise lounge.

I have had La-Z Boy furniture for 20 or 30 years. Now I just purchased a brand-new house. It was a big house so I needed living room and family room furniture so I purchased a sofa and recliners. We dealt with a gal named Cecilia who was really great. She came over and measured everything. She took pictures and then we met with her and told her what we liked, went through the showroom, and she did the whole presentation for us of the furniture and stuff that we picked out and recommended a lot of different things. I really like the presentation that she did. Plus, she wanted to see everything set up. The last piece was the mirror that was delivered. And once I got that and got it hung, she wanted to come over and see everything. It was just really great. She went above and beyond. And the quality is pretty good. I have no problems with them.

I purchased a power recliner from La-Z-Boy, and it is wonderful. We moved to live with my daughter and I didn't have a chair here. I had a stroke in May and I needed a chair of my own. My husband had a recliner but I didn't so I wanted one. We were at the La-Z Boy gallery twice looking at the same chair and both times, I had excellent service. The sales reps were very cooperative, very patient with me, and very kind. I appreciate it. The delivery team has been in this home before and they had delivered a piece of furniture a couple of years ago, and they recognized it when they came in here. They were quite friendly and very nice. The furniture is very good. I like it a lot and the cost was fine for me. It was a joyful and wonderful experience. I'm very pleased.

Purchased 2 sofas and 2 glider recliners from La-Z-Boy. Right after the delivery people left and we had a chance to sit in one of the gliders, found out that the base was defective and had a metal on metal rubbing issue due to bent arms. It didn't show up when the delivery person rocked the chair. I immediately called customer care... the earliest appt I could get was a week out. On my service day, waited for the tech who was a no show and worse, no call. After almost 2 hours of calling customer care trying to get answers, was told he had an accident while on his way and would be heading to us when he finished the accident report. Later found out this was a lie.

We purchased the Devon Sectional on 2/16/2013 and were excited with our purchase. We wanted to upgrade the cushions but were told that it really was not necessary as the sofa came with nice cushions to begin with, but we did upgrade to performance leather. Since it was a custom order it took about 8 weeks to deliver the sofa. We received the sofa right before Easter of that year, but the day of delivery came and we received a phone call saying that they found several 5 inch slits all over the leather of the chaise lounge. La-z-boy would only offer to fix the chaise. They would not make us a new one. We were extremely disappointed to be receiving a repaired piece and that it would take an additional 6-8 weeks before we could get it. To help make things better the store said they would refund part of the cost of the chaise for our trouble. They never came through with this even though we tried for at least 8 months to get this money back. They eventually said they were not able to do this.

The gentleman that came to work on it was very, very professional. He has ordered another piece for our furniture because the one is so bad he cannot fix it. The sales representative was good. He's just a salesman, entirely salesman and that's it. We made a trip back over to look at furniture in the showroom to make sure of how ours was supposed to look, and all he would say is, "I have nothing to do with that. I'm just a salesman." I said, "Okay, that's fine, you are just a salesman but I'm really concerned about my furniture and I wanted to compare how ours look compared to the same set in your showroom. Ours looks nothing like yours does. Ours is not filled out or anything." And he gave his go-around, but he was just a salesman, that's all he was, he had nothing else in the repair work or anything that needed done. I'll be honest; I would never deal with him again. I said it might be the last piece he'd sell me too.

LaZBoy dispute 8/6/14 much improved customer service.

I wrote to La-Z-Boy regarding a sectional couch with chaise and motion recliner. I have yet to receive a reply. The material on this sectional is defective. I purchased it last September and have already had 2 pieces replaced due to splitting seams. The dealer has another piece on order that had split as well. My warranty is expiring next month and the dealer will not be replacing any further problems. As my husband and I are retired and there is not a lot of use this is unusual. No one else lives with us. As I spent a lot on this sectional I thought it would last me the rest of my life. My last no name recliner I had for 20 years.

The old furniture that I bought from La-Z-Boy has been in my home for 10 or 12 years. But I've also bought La-Z-Boy furniture from garage sales that are 30 or 40 years old now. Recently, I bought a new house, and I decided to buy new furniture because all my furniture is old and it didn't look right. It looked like a really nice house with DAV furniture. And so, I decided I didn't want to do that because that's stupid. I purchased a new sofa, loveseat, and other items from La-Z-Boy.

In October 2012, I purchased a Brutus Recliner because many of the features were appealing to me. It was a little more expensive than other recliners, but was supposed to be heavier duty and less likely to break down. I was also sold a 5-year warranty package (through Guardian Insurance) that I was made to believe would cover any and all problems with the chair, should they arise. Total cost = $814.98. I lent the chair to my father and we have had nothing but trouble with this it since.

I bought a 3 seater with motorized recline and a 2 seater standard Augusta PF1641 model. After 18 months of wear one of the recliner sides has materially collapsed and gone very creased. There is also a sort of rubbing off of the dark maroon leather colour (Bordeaux) to reveal a light pink underneath. I have emailed from their site several times and do not get a reply. When I purchased the furniture I took out an extended warranty but they have found excuses for not repairing the collapsed back cover (it is filled with non standard filling not covered by the warranty???) I am really concerned that this (expensive) furniture has deteriorated so quickly. Has anyone else had similar problems?

Overall, I'm satisfied with La-Z-Boy and I would recommend it to anybody that wanted assistance or wanted to buy furniture. I recently purchased from them. I had problems with two of the pieces but they're not problems - they're just opportunity. They have gone out of their way to make sure everything is perfect. You can buy a piece of furniture but it's very difficult to get that kind of service. We don't buy furniture that much, so we went down and we got a lot of assistance not only from the floor salesperson but also the designer. We kind of took the designer's lead.

I do volunteer work for a friend who is 82 years old and blind. She has ordered 3 other chairs over the past 20 years without problem. She loved her last La-Z-Boy swivel rocker so much she decided to purchase a new one. It was delivered, best she could tell, it was perfect so she signed for the delivery. She was not able to read what she signed, but had she not signed it, the delivery person would not have left the chair. As soon as she sat down, she realized it barely moved. It required great force to make it push back at all and if you have ever sat in the show room swivel rocker you would know this was not right.

I went to La-Z-Boy to get my husband a recliner because I know they have better quality than we've been buying him. They were having a sale that if I bought a certain amount of furniture, I got something free so I ended up getting his recliner free and buying the rest of it. The quality is way better than I've ever gotten before. I am very happy with it. This was an amazing experience as far as having the stuff, getting it here when they said they would. And the delivery team was amazing. They delivered on time. It makes me want to buy more furniture. It's the best shopping experience I've had in 20 years.

I have owned La-Z-Boy furniture, a couch and chair, for approximately 10 years and have been pleased with the quality.

I've been familiar with La-Z-Boy all my life but this is the first purchase I made. I bought the sleeper sofa from La-Z-Boy because of family visits and wanting to make sure that if we're all in my house at the same time, that everyone has a place to sleep in, and I wanted something comfortable to sit on in my family room. When I went to the gallery, Andrea helped me, and she was wonderful. There was another young lady who's a designer and she helped me, then the two guys who brought my sofa out. But Andrea was wonderful to work with, as was the other gal when I talked to her.

Our old stuff were getting pretty crappy so I purchased a power sofa and a loveseat from La-Z-Boy and it seems like it’s good quality. The only one thing I was not happy about was the amount of time it took to get delivery because it took almost three months. Other than that everything is fine. The sales reps were good. I have no complaints.

The sales representatives at the La-Z-Boy gallery were good, helpful and informative. I had just moved and needed new couches and the furniture has been great so far. We found similar ones that were cheaper but these ones were able to be shipped out right away, which was a big benefit. It's been a positive experience.

We've had La-Z-Boy furniture for over five years and recently purchased a chair, ottoman and other items. The sales representative was really nice and helpful. If it wasn't for her, I wouldn't have bought all those pieces because she came to my house and told me what would look good. The furniture quality is excellent. Some of them were a little pricey, but she assured me that it would be worth it. It was a little hard at times to get a hold of the interior decorator and scheduling her to come over and returning calls but eventually it worked out. Other than that, I’m super happy and if I have to do another room, I’ll definitely call her. I’m satisfied with all my pieces.

I ordered a chair from the Bradenton fl franchised store in the beginning of March. Was told 5-6 weeks before it would be in. At the end of May it finally came in. I told the store several times we were leaving for PA on June 1 for two months. They wanted to deliver the chair during the day on May 29th when we worked and was unable to be home to accept delivery. They then called and wanted to deliver June 3 which did not work as we were in PA. I was told to call as soon as we returned from our PA trip and they would put it on a truck and get it right out to us. I called the Thurs we got back and asked for delivery on Fri or Sat as we had to return to work the next week. The store mgr. said I could not call and demand delivery and they could not deliver until the following week. I told her I would be in the store for a refund as this has gone on way too long. She said because I did not have the chair delivered in 120 days, I could not have a refund, and if I walked in her store, she would call the authorities and have me arrested.

We've already had several purchases with La-Z-Boy. Just a couple of years ago, I got a medical chair, one of those that goes up and down and helps people up. I got one of those for my husband because he got problems. And we got a couple of three other sofas. When we visited La-Z-Boy, their sales associate was fine. She did a great job. The delivery team was good, too, when they delivered the furniture. Everybody was nice and friendly, helpful.

We moved to a new place so we decided to purchase new furniture. We bought a power sofa, loveseat and other items from La-Z-Boy. I waited over two months for the furniture! And then they told me it was all in and they scheduled delivery. Because we didn’t have any furniture and we were just sitting on our old loveseat, the sales rep got the couch delivered first, and then had the rest of the furniture delivered next. But we had a rug that didn’t come in with the second set of furniture even when they told me everything was in. They said, “Oh, you can come and pick it up.” I said, “Everything was supposed to be delivered to my house?” So the saleslady brought it. She was very nice. It’s just the wait times were just ridiculous to me. And then, when we went to buy an area rug, she knew the size of our room and she ordered this little 5x7 rug. I wish she would have said “well maybe you need a bigger rug” or something like that. It’s way too small an area rug for the living room that we have, but it’s not a big problem. We’re going to put it in our entryway.

The store manager contacted us and apologized. They refunded our money in full. It appears once the manager was made fully aware of the situation she handled it quickly. We appreciated her assistance resolving the matter.

My husband and I purchased a leather rocker recliner from a La-Z-Boy store in January 2012. We had previously owned a La-Z-Boy recliner that lasted more than ten years and it was wonderful. With the new recliner we have multiple problems with the footrest. Thankfully we took out the extended warranty to help with repairs. I have just sent in our fourth request to have this chair repaired. I am very dissatisfied with this chair for the amount of money we paid for it. I would hesitate before I buy another La-Z-Boy product.

I recently purchased some furniture from La-Z-Boy. I like that there are so many different ways that I could customize my furniture, such as different fabrics, and the person that we had, Erika, was really helpful. She came out to our house, took the measurements and made sure that the furniture fit properly. She gave us a customized look and brought us back to the furniture store to work up what she had got and everything was well. I like the furniture. It's pretty good and worth the money that we paid. The only thing I didn't like was the fact that I couldn't get all my furniture at the same time but I would definitely come and shop there again.

We have been so disappointed with our furniture. Six years ago, we purchased a sectional sofa. On one seat, the fabric has just about disintegrated and the rest looks terribly worn. The whole end of the sofa has come apart. We've tried fixing it but it keeps coming apart. The sofa looks like it's about 15 years old and I am so embarrassed when we have company. About 2 years ago, we purchased two recliners in the clearance area. They were originally over $1200.00 apiece, but we purchased for $200 each which should have been my first clue. The fabric was an off-white with different colored flowers. After about 4 months, the fabric began to wear and was so faded they looked terrible. La-Z-Boy sent someone out and the man said he could not believe it and the only thing he could come up with was a fabric defect. La-Z-Boy would not refund our money - only give us a credit towards new chairs. Obviously after these two incidents I was not about to buy more furniture there.

We were happy with the design of the consultant and had ordered furniture for both our living and dining rooms. The sofa was delivered, and later some of the other furnishings - chandelier, artwork, lamps, etc. According to the receipt, customers are asked to wait for 6-8 weeks for delivery. However, it took 10 weeks before we could make delivery arrangements for the tables, and Lay-Z-Boy is telling me that the chairs won't be ready until the second or third week of August. This means that the furniture is delayed again for a month! This is unacceptable. I would like to back out of this but I have paid in full. I called the store, but they say I have special ordered so I can't back out. I think that the store should pay a penalty or offer us a discount for failing to live up to its promise of 6-8 weeks delivery.

I purchased a power lift chair from La-Z-Boy because the wife has trouble getting out of the regular chairs and this gives her assistance in lifting her so she can almost stand and walk. I talked to the sales representative and everything was okay. The delivery was also fine. But the chair, it stinks. It's uncomfortable. It just doesn't feel right when you just want to sit in it without reclining in it. The leg lift doesn't come high enough, it sits down a few degrees. Instead of your legs being straight, they're pointed downward when you got the chair back. If you want to use it just as straight chair, sitting in it is very uncomfortable. If I had the opportunity, I'd take it back and get my money back. Everything with La-Z-Boy was okay. The only problem was the chair, it's lousy.

We purchased two identical La-Z-Boy recliners in 12-15-2011 and in less than two years the racket system has broken. When I called they said that the parts are free, but we would have to pay $109 to have someone come out and install the new part. Funny I purchased and Aerodyne chair and it has FULL parts and labor replacement for 10 years from date of purchase. I guess with the greed of the new La-Z-Boy philosophy, they no longer manufacturer a quality product. To top that off, there is a faulty material area on the seat cushion and we were suckered in purchasing this additional insurance only to find out that Guardman will NOT honor their warranty. DO NOT PURCHASE LA-Z-BOY CHAIRS. THEY ARE NOT THE SAME QUALITY THEY WERE 15 OR 20 YEARS AGO. YOU ARE BETTER OFF TO PURCHASE CHEAPER CHAIRS. We paid over $900 for chairs that did not last for two years and the cheaper recliner we purchased and gave away is still working better than this junk and they are 10 years old.

Do not purchase the extended warranty from Lazy Boy. We purchased over 1800 in new chairs and extended warranties and the color on the leather is coming off in the head area, due to hair products. I have short hair.... I use shampoo and that's about it. So, unless you don't lay your head on the head area of the chair... the color of your leather will also come off. I am not happy, nor will I ever purchase a La-Z-Boy chair again. This isn't a threat, this is a fact.

I purchased a couch from La-Z-Boy and it gives me a terrible backache. I have metal on my back and when I sit back, there's too big of a gap between the back of the couch and the seat. It just kills me. But its just my body. I just got married, and my husband did not like the couch that I had and he wanted a love seat. The furniture is all right; its just I have too big of a gap where I sat back on the seat. You can't get it all the way back to the back of the seat because it's too wide on the bottom for my short legs. I just got married, and my husband did not like the couch so we purchased a love seat that he wanted. The sales rep at the store was very pleasant, explained a lot and helped us a great deal.

My wife and I bought a 2400.00 couch. She picked out a certain fabric and color. We were told it would take 8 to 10 weeks. We ordered it in March. Finally got couch in June. It was wrong fabric and wrong color. We went back to store and they couldn't tell us what happened. They gave us choice of money back or keep couch until right couch came in. We received a call 5 weeks later saying they didn't have enough fabric of color we wanted. We went back to store and had no explanation of why it took so long to tell us. They offered a lousy 15% off of couch we had. My wife saw a couch that was used and priced at 600.00. We said we would take that couch and keep what we had. They only offered us 200.00 for their screw up. We waited over 4 months for a couch that we never received. Now we have to give back the couch and wait for our 2400.00 dollars which could take days.

After writing the review we did get a responce and were able to get a reduced price to replace the parts that were defective though we still feel it should have been done free of charge. The store we bought the furniture from, Millers, was very helpful and provided their service to install the parts free of charge.

We go back at least 30, 35 years with La-Z-Boy. We've had about seven La-Z-Boys and I was pleased with the quality. This the first time I’ve had a rocker swivel and I’m pretty satisfied with the product. But...

Our old furniture was getting bad, so we decided that we wanted to replace it, so we started looking around. When we were in the La-Z-Boy gallery, they took us around and showed us what was going on. We told them we were redoing a whole room. We lined up a meeting with one of their reps, who came out here, Sarah, and we spent time going through our house, showing her what we wanted to do. She got a plan together, we went back to the store, they showed us what they had, we picked the things we wanted, and they delivered. We're still waiting on a couple of pieces but so far, it's okay. The quality and the cost of the furniture is good. It just worked. They called us and told us they were in. We wanted to wait for everything, but they said they'd store it, so they stored it while we're getting ready, and they delivered, set up, and left. Sarah came back out to make sure everything was okay, and we went through the stuff that haven't arrived that was back-ordered because of the material. That was it; it worked good.

We have bought many La-Z-boy products over the years. Right now in our home we have a leather recliner, a leather couch, two wingback recliners and an overstuffed chair and ottoman. Unfortunately, I have developed a contact dermatitis from the recliner, which was purchased September, 2013. It covers my legs, my back and as soon as winter was over and I started wearing short sleeves, my arms. Is there anything I can do to make this expensive chair usable for me? Any suggestions would be appreciated.

I went to the store looking for a rocker recliner that I saw online "Vail" priced at $299. I asked if they had print fabrics. I was told that was custom and after looking for an hour we couldn't find any fabrics that would make the chair total under $600. Double what I was expecting to spend. Therefore I said I would just settle for the fabric that was on the card attached to the chair. The salesperson wrote it up at $299. I said I wanted to go home and think about it. When I went back the following day, the same person said that all but one color on the card was a mock custom. The advertised $299 was now up to $389. I showed her the estimate that she had written and she would not honor it.

Recently we purchased a sofa, love seat, and other items at La-Z-Boy. This was the first time we purchased through the La-Z-Boy store. The sales representatives were very friendly, very helpful and accommodating to our need. We dealt with a decorator this time and decorator was excellent. She did a great job. We love the furniture. It's great. It's a lifetime guarantee and I suppose the quality would live up to expectations and it's good value.

I purchased a sofa, chair and a half, ottoman, and some accessories from La-Z-Boy. I had said once I bought a house, I was going to get new living room furniture and I'd been looking for a while and found what I like best. The only bad thing about my experience was they didn’t keep me in the loop. They had told me it would be about 6 weeks, and it ended up being almost 3 months. I kept having to call and say, “Hey where's my furniture?“ and they said, “Oh we'll keep you posted.” No. I was trying to plan when I was going to start trying to sell my other furniture and they had told me that it would be in the warehouse by the 16th and then it would be 2 days for delivery. That wasn't true. It was leaving wherever it was coming from on the 16th and didn't get to the warehouse until that Friday and it wasn't everything. But by the time they delivered it next Wednesday, they had everything. And it was worth the wait. I absolutely love the furniture!

I have a bad back and we didn't like the chairs that were at home, so we decided it's time to get comfortable. We chose the recliners from La-Z-Boy. All our interactions with the sales rep at La-Z-Boy have been good.

So, my husband and I purchased our first home and are expecting our first baby. Such an exciting time I wanted a nice rocker/recliner to go in our new home. We went to a store, picked out a chair we thought was comfy and picked our own pattern for it. We spent about $1000 for this chair and got all the upgrades on it. Waited a few weeks for it, went pick it up and realized we just didn't like it. My husband contacted the salesman that sold us the chair about a week later. He explained to him what was going on and he said he would see what he could do and call him back. We got no call back. So a couple of days went by and my husband called him back. He told us someone from customer service would call us.

I ordered a custom chair style 020 818 on 1/14/14. It was delivered in February. The chair looks under stuffed and the rocker mechanism does not work correctly. I have had other people sit in the chair and they agree. The chair was sent back for repair and they keep telling me nothing is wrong with it. It is still sitting in the warehouse and I paid $809.95 for a faulty chair. I have had no satisfaction with the local customer service center so I will try to work up the chain to corporate or contact American Express about disputing the charge. I want my chair but I want it fixed.

Everybody at La-Z-Boy did above and beyond great job. I found the sales associates and all of the people in the store to be knowledgeable and so helpful. Kay and Darlene, especially, came when the furniture was delivered and staged my living room. I just found the whole experience absolutely delightful. They were great.

I have 2 La-Z-Boys that are over 20 years old. In Jan I got a $1200 recliner. At 7 months old the chair creaks when I sit down, get up, change positions and the left arm moves. The chair sounds like a cheap $200 knock off. What happened to the quality of the first two?

I went to the store to purchase a recline on July 4 as there was a sale. I did make a purchase that day and picked up the recliner the next day. After sitting in it for a few days I noticed my back was really bothering me. I went back to the store and explained the problem to them. We agreed it was a rocker/recliner and that could be the problem, so they let me exchange it for another chair which did not rock, I had to pay more money for this chair. Now I have had the new chair for about a week and the same thing I can barely sit in it, it bothers my back. I am guessing maybe it's just the way these are made, there does not seem to be much padding in the chair.

We recently purchased a power recliner from La-Z-Boy. We've had their furniture for 16-17 years and we needed to replace an old recliner. It was a very good experience. It's expensive but good stuff. Delivery went fine and they came earlier than we had thought, so that was a good thing.

Both my husband and me are dealing with bad backs, and our cushy couches and basic chairs were no longer doing it. So, we decided to purchase two power recliners from La-Z-Boy. Pricing was fine and so far so good in terms of furniture quality.

I'm happy with what I got from La-Z-Boy. I like what they had that's why I bought it and I'm very comfortable with it. I'm happy with the delivery guys. They delivered on time and they were very careful.

I have had La-Z-Boy furniture in my home for at least 15 years. My most recent purchase with La-Z-Boy was for a sofa ottoman and accessories. I thought it was time to purchase new furniture as I have just moved into a new house. The quality of the furniture is nice. Also, the sales reps at the gallery were very nice and cordial. The sales associate who scheduled the delivery was also very good.

I purchased several items from La-Z-Boy as I didn't have any furniture. The sales representatives at the La-Z-Boy gallery were very helpful. I was just trying out the furniture and they told me there was a 30% discount the following day. That's why I made the purchase. It was more expensive than other competitors like Jordan's Furniture, but so far I've been happy with it. There was a woman that got my order that I worked with. I went back on Saturday and she did a really amazing job. I ended up ordering more furniture from her because she was so attentive and helped me do a layout and she was great. They were thorough, honest, and personable.

I recently purchased a sofa and recliner from La-Z Boy. We've purchased recliners before, about three other ones through the years, and the quality of the furniture has been good so far. The sales rep at La-Z Boy was very good. He helped us a lot and I was very pleased. Everything went okay in scheduling the delivery and the guys that delivered our furniture were very nice and good. There was no problem at all.

I purchased some furniture with La-Z-Boy. My husband and I recently redecorated and I wanted some new furniture. This is the second time in 30 years. I purchased a loveseat and a recliner and prior to that, a sofa and a recliner. When it was delivered, it was just way, way too big. I couldn't use it and didn't fit my room. It was my error. So we went back to the store and we discussed it with a gentleman by the name of Kim. He was extremely helpful. I said the loveseat would work in place of the sofa. So we worked it out. He was going to exchange out the sofa for the loveseat. The sofa, of course, was more money than the loveseat. I didn't need a refund and wasn't looking for one. I just needed to be accommodated. Then he had said, “Well, how about a wall-away recliner?” In my haste I said, “Well, I suppose that would work.” Then he said, “Okay, we’ll work it out. It looks like it’s in stock.” This was several weeks ago.

My wife and I purchased a La-Z Boy recliner for $1500 in the latter part of June 2014 (custom built with delivery in July). We noticed in their ad for labor day this item would be reduced in price for labor day. My wife went to the store on July 4 and asked for and received the difference in price. While there she purchased two small items, one a resin dog bookend for $31 and the other a hanging bird ornament for $10. The salesperson put both of them in a shopping bag... The next day my wife looked at the items and noticed that the base of the bookend was broken. The other item was fine. She intended to return to the store and have the item replaced the next day, Monday July 6. Unfortunately that morning she fell, injured her shoulder and had to be taken to a hospital emergency room by ambulance. She suffered severe contusions to her shoulder and is unable to drive....

I placed an order with a salesman in the Brampton store after much consideration. Two main problems occurred. First, the delivery of the sofa had to be rescheduled couple of times and when the delivery men came, they were very rude and impolite. Second, the order of the two chairs was not correct. I discovered, a couple of days after delivery, that they had not installed the lumbar support as we had discussed not only with the salesman but also the manager. I contacted them. The salesman was not caring. He simply said, "You got what you ordered". He gave no credence to our conversation about my need for a lumbar support. I contacted the manager by email as she was not available to talk on the phone. I explained the situation in detail. However, she did not even have the courtesy to reply! This happened a couple of days before my wife and I were going on a month's vacation. I am over 80 years old and my reports of complaints were ignored! The experience was causing health problems, so my wife recommended I back off. I explained the situation to my daughter who was visiting us on vacation. She helped me take further action so that other customers are aware of my experience. Highly dissatisfied customer!

Our furniture was old and my mother wanted to go to La-Z-Boy because she said they all had good furniture. The quality is decent and we got what we can afford. I feel like I got my money's worth.

I purchased furniture from La-Z-Boy for the first time. I got a sofa and a loveseat because my old furniture went to the dump. The cost is a little high but the quality is very good. It was a very pleasant experience overall dealing with the store manager, the salesperson, and everyone in general. The first sofa that we had was damaged and they had a new sofa delivered to us within a week and we were extremely happy. As a matter of fact, I went back and ordered a reclining chair and I’m waiting for that to be delivered.

This is our problem detail. What can be done to help us get our remaining furniture and answer our questions? We waited a long time for delivery and are very disappointed with the service we have gotten since we placed our order. We worked with the store designer and ordered 2 custom fabric chairs, 1 custom sofa, 2 end tables, 1 accent table, one area rug, and 2 mirrors, 2 lamps on April 12, 2014 at the La-Z-Boy Store no. 166, in Cranberry, PA 16066. She had been to our home to measure the living room and entrance way.

I've had a very good experience with La-Z-Boy. Everybody was very helpful and the delivery went well. I am very pleased with the staff.

We've had La-Z-Boy furniture for over 20 years and recently purchased a power recliner from La-Z Boy. This is my second one and I really like it. The sales representative was excellent and very accommodating in scheduling the delivery. The delivery people were very helpful and they put it together very nicely.

We moved to a new house and purchased a power sofa, sofa chair and accessories from La-Z-Boy. Our new neighbor recommended La-Z Boy when we moved in and we started with their design service, so we talked to Theresa in the Fredericksburg store. She was very nice and very helpful and gave us some ideas. Once we had something firmed up, we worked with Martha, also in the Fredericksburg store, and she took care of everything. The furniture is really good. We really like the recliner. The rugs are interesting; they're very pretty and we always get nice comments on them, but they're not cut square, because we have hardwood floors so when you line up one edge of the rug, it's not parallel to the next thing. It's not off much, but if you look closely you'll see it.

I would recommend La-Z-Boy. The sales representatives are very nice and very helpful and I had a very good experience.

I decided to purchase new furniture because what my husband purchased a few years back before we were married was atrocious. And my girls wanted to get their father a recliner for Father's Day. The sales representative I dealt with was very nice. She wasn't high pressure. She asked us if there were any questions. And if we needed anything, we could go hunt her up. It was very easy scheduling the delivery with the associate. I didn't have any issues. The only issue that I had was that they were supposed to do it on a specific day. And for whatever reason they couldn't do that. I'm not complaining. It’s fine because the guys that delivered this furniture knew exactly what they were doing. They brought it in the door, sat it down, and away they went.

I had purchased La-Z-Boy in the past and had furniture that lasted for a nice long time, so we purchased some more. I probably wouldn't have purchased but the cushion on the couch went bad and I couldn't get the material to replace them. The cushions were worn; it was approximately 20 years old. The rest of it stayed good. I haven't had the new furniture long enough to know how the quality is. I've got a little bit of hesitation about it, but it's good so far. Again, even with this cushion, I feel like they're sinking into the couch, and that was the main problem on the last purchase with cushion, not because of the wear-and-tear but because they're sinking into the couch already. And the chair leans forward somewhat. I didn't realize it when I purchased it. Besides that, so far, so good. The delivery was an hour early but they helped me move around stuff. I still think the quality of their furniture is the best.

I purchased an Aspen sectional on July 2, 2014. I also ordered a custom recliner. The fabric had a very strong smell (bug retardant?). Almost 2 weeks after delivery the scent has eased somewhat, but it still makes my eyes water. The sales person was helpful, but she pointed out that 2 pillows were included. I called the store when they were not with the delivery and was told I was wrong. Let's re-cap! Return customer, paid in full, strong smell on sectional and I hallucinated about the 2 throw pillows. (Photo of pillows attached)

Dealing with La-Z-Boy was easy. In my experience, everything was fine except I bought the couch and now it went on sale even more than what I bought it for. So I need to figure out what to do. Do I need to call them and get a refund?

We've had La-Z-Boy furniture for almost five years and recently purchased some furniture from them. We had seen what we liked and made the order but what they neglected to tell us was that the material for the chairs was going to have to be a back order. So in essence, they had 50% of my money but the chairs were done six months later and I wasn't happy about that.

I have some medical problems. I'm pretty much stuck in bed to relieve the pain in my back and it's destroying my bed. My daughter decided to get a La-Z-Boy power recliner for me, so I don't have to be in the bed all the time. I can lay in it and sleep in it and basically watch TV in it. The quality is very good, though I might have chosen a different material than this corduroy thing, which is very hot. In terms of the cost, I think I paid too much for it because I paid more for that chair than I paid for my sofa. Other than that, it’s very comfortable. The two delivery guys who showed up were phenomenal. We showed them where we wanted it, and they hauled it in, set it up, and showed us how to work it. It was very good.

I recently purchased a power recliner, recliners, and a Reclina-Way. It was my first La-Z-Boy purchase. I'm experiencing some back problems with the chairs that I had and decided I needed something that had more back support. We had lots of interactions with the sales rep. She answered all the questions, was very knowledgeable and made good recommendations. That entire experience was very positive. The reps were very patient. The quality of the furniture is good. I have no qualms about any of it at this point in time. Likewise, the cost in relation to the quality is within expectation. Our interactions with the sales associate when scheduling delivery was all pretty straightforward and positive. They just called and said the delivery was going to happen at a certain date.

I purchased La-Z-Boy outdoor furniture at Sears about 4 months ago. One of the cushions is separating from the seam. I call the 866 number in the paper work that came with the furniture. Seems La-Z-Boy is having a company called BJI furniture do their warranty work for them. After sending in pictures and a copy of the receipt they sent me an email saying it is covered under warranty, however they will be charging me $39.98 for shipping and handling. I think this is a scam because when I called La-Z-Boy I was told they don't charge for shipping. I have never had to pay for shipping and handling for any warranty claims with any other reputable company. Can't say I will be doing business with La-Z-Boy again if this is the way they treat customers.

My furniture was 18 years old so I decided to purchase a sofa, chair, recliners and some accessories from La-Z-Boy. The quality is excellent. It was a little more than I had budgeted for and thought it was a bit pricey. But I'm still happy with my furniture. The sales representative was very, very good, and so was Bianca the interior designer that came out to my house. The associate that scheduled the delivery was good and the delivery people were awesome as well.

My previous La-Z Boy was about 18 years old so I purchase a new one. The saleslady and the designer were wonderful. They were really great. The quality of the furniture seem to be pretty good and cost effective but the lamps are a little substandard. My other La-Z Boy lamps that I had were a little more of better quality. The sales associate worked with me in scheduling the delivery and they called me about 10 to 15 minutes before they actually arrived and it was very good. I was all ready for them that way.

Dealing with La-Z-Boy was the worst of my life. It started when I went into the store and I told them I was on a timeframe for furniture because we were moving. I asked for a bedroom set. The new associate went to check and came back and said it's all in stock, absolutely. I go back a month later to make a payment. Now I'm speaking with the manager of department and I was told, “That was never in stock. The associate gave you the wrong information.” I already had a date when I needed it by.

I recently purchased a La-Z-Boy sofa and power recliner as it's American-made. The quality of the furniture is very good. It's expensive but I like them. The sales rep was very good and there was no problem at all scheduling the delivery and the delivery team was perfect too.

I purchased a recliner from La Z Boy on January 3, 2014. It was stretch wrapped in plastic when we picked it up. When we got it home and unwrapped it, it is defective in that one of the arms does not have the same amount of "stuffing" in it and is half as thick as the other arm. It also has upholstery that is "askew" on the foot rest and back of the chair on the head rest. I called them the next day and reported the problem to the store. They told me I had to call Customer Service at a toll free number, which I did. On January 28, 2014, a man who was employed by La Z Boy knocked on my door, no ID, and looked like a homeless person, and said he was here to fix the chair. I hesitated letting him in the house! But I did. He looked at the chair and said that he would order the fabric, etc. and would call when it arrives and will make an appointment to come back.

After several discussions with La Z boy, they did agree that the issue was one that required their attention and resolution without charge. The sofa has been repaired and is working well. Unfortunately, it is still one of the least comfortable sofas I have owned and encourage others to really "try this out" at length before making a decision. Thank you to La Z boy for fixing the issue satisfactorily.

I’ve had La-Z Boy furniture since 1988. Recently purchased a chair and a half ottoman, and power recliner from La-Z Boy. Sales associate was good about scheduling the delivery and when he did schedule, he said that someone would give us a call and let us know. But we waited and waited and waited then I actually had to call back to talk to him and he said, “Oh, someone didn’t call you and tell you your furniture are available to be delivered?” No. That’s why I’m calling. So that was kind of a little screw up there... He did go out of his way the day we were there picking out the furniture. He really helped us pick out the patterns and stuff that we wanted. And he was new too, so we have to give him a little leeway there.

I recently moved and so I decided to buy new furniture for my home. I bought a sofa, chair and a half ottoman from La-Z Boy. They were all very helpful. I can’t speak highly enough about anyone that was there that helped me. Prior to this purchase, I had a piece of La-Z-Boy furniture in my home for over 20 years or so. The reason I went back was the quality of the furniture. Out of all the furniture in all the years that I’ve been married, it seems that the La-Z Boy furniture was the most durable and I enjoyed the comfort of the pieces.

The La-Z Boy staff was very helpful. I couldn't have asked for more. I did come back to La-Z Boy for the second chair because the first chair from La-Z Boy came apart after 25 years. So I'm hoping to get the same out of this one. I did scout in other stores for a chair to replace the La-Z Boy that I had to give up and I found the staff at La-Z-Boy not as pushy and very helpful but not jumping up and down and in my face. When I had trouble getting it delivered, they reworked things for me so we could take it to the warehouse. I was very happy with the service.

We had some chairs and they were in a very sunny place in our house and they got very faded because the sun hit them every morning and most of the day, so I wanted new chairs. I wanted to purchase at La-Z Boy because my husband’s very tall, he’s very comfortable in it and I’m comfortable in it, my kids are comfortable in it when they come. The chairs are fine, they're very comfortable and were enjoying them. I didn't have any problems at all.

My husband and I love the La-Z-Boy quality. We love the durability and the selection. Recently, we purchased two sofas, a loveseat and some chairs. We just really, really love the La-Z-Boy brand.

It was a pretty good experience with La-Z-Boy. I enjoyed working with the designer but I had some problems with the furniture. The furniture was kind of dinged up a little bit when I got it and they came out and corrected it for me. It's all been positive so far.

We've been buying La-Z-Boy for 25 or 30 years. This is our third or fourth set. We went from leather to fabric because of the cost. The cost is really outrageous for leather. The cost in relation to the quality is a little too high. I wasn't happy with my interactions with the sales associate regarding the schedule of the delivery. They told me it will be within two or three days.

Two years ago, I moved into a new place and my furniture was 12 years old, 14 years old so I decided I wanted new stuff. I purchased a sofa sleeper, chairs, tables and some accessories at La-Z-Boy and it was a very good experience. The people that I worked with were very good and very helpful. The sales reps were very supportive and the girl, Jamie, was very good. She drew things and I could see things if they're going to fit and not fit and they worked very well with me and it was like one big happy family. In the end it was just very exciting and they were as excited as I was. I love my furniture. I love everything I got.

My experience with La-Z Boy was terrible. All the tables that we ordered came in damaged over and over again. We had multiple deliveries and things were just being delivered to our house damaged. And finally, we sent all the tables back. We kept the couch and the loveseat-recliner and canceled everything else. They refunded us for the items we sent back. With the sales representatives, at times, it was good. At other times, I just felt like I was getting a runaround. We were told that it was high-quality, high-end furniture, and the first delivery we got, three out of four pieces were damaged.

We were looking for a sofa sleeper and we had read some reviews online that there was a really good sofa sleeper at La-Z-Boy so we went over there and we found one and then in the meantime, we ended up finding our living room couch and a love seat and some pillows and extra items. Our representative was Jane and she was phenomenal, absolutely phenomenal. We really like her. She was very helpful, straightforward, just above and beyond anytime I called her with any question. She knows my name. She's "Hey, how you doin'? Hope you're..." like she really knew her stuff and you could tell that she had the years of experience and the knowledge that made our whole whole experience wonderful. I think she's the main manager in the store.

This issue concerns the Fort Myers, FL store on Cleveland Ave. On April 13, we ordered two spectator style chairs. As of this date, July 11, we do not have these chairs nor do we have any idea of a delivery date. This store lacks any concept of customer service. The store does not communicate order status. On more than six different occasions, my wife has contacted several store representatives up to and including the Store Director. We are now planning to cancel the order due to a lack of customer service and consideration. We paid 50% down on the order, which is in excess of $3,500.

I purchased two recliners and a sleeper sofa from La-Z-Boy.The sales rep that I dealt with was very helpful. Her name was Shannah. I went in two or three times to make sure that that was what I want and I was very pleased with her. I'm just very disappointed in how the furniture looks in the room. It's just too big for my room and I'm not one bit happy with it and I did inquire but there was no return policy and I didn't want to return. I wanted to exchange it for something smaller. Both chairs are just way too big. I've only had it a few weeks and it's holding together so that's a good sign. The service was fine and I would like to commend the two young men that made the delivery. They were excellent, exceptionally good. They were very, very polite and very helpful.

My mother had an old couch over 30 years old and so she was looking for a replacement for a couch and when we were in the store (La-Z-Boy Furniture Galleries), she saw the love seat and a matching chair and she really liked the chair. So instead of buying a couch or a love seat, she ended up buying the love seat and the chair. The quality of the furniture and the experience with the delivery team went perfect.

We purchased a couch and love seat on Black Friday. We spent over $3,600 (after 25%off). We made the mistake of ordering a "custom couch" because we choose a fabric that comes on many couches but not on the one we priced. We saw and felt the material on another couch and it felt nice and was smooth (no wrinkles) and it had been in the store for many months (we saw it previously while price shopping). We received the furniture within 45-60 days as promised. When we went to pick up the couch it looked fine.

On February 16, 2014, we custom ordered a stationary chair with matching ottoman and a recliner with memory foam. We picked up the chairs on April 5, 2014. The stationary chair cushion was unacceptable as it did not fit right on the chair (Photos included). We contacted the store and were told that someone from the Customer Service Team would contact us. Spoke with Customer Svs. on April 9th and was told new cushion cover would be ordered. On May 20, 2014 Customer Service picked up the chair to have the new cushion cover installed. Returned chair to us on May 30, 2014 with cushion still not right. We were told to take the cushion back to the store where we had purchased. Took to store and the manager said they would have to send to Customer Service again. She indicated returning the chair was not an option since it was a custom order (Didn't matter if the product was defective).

My wife and I have been looking to buy a new sofa. We visited a local La-Z-Boy showroom twice. Because of the way we were treated, we are not inclined to return. A salesperson gave us two quotes, we were having trouble deciding which sofa to get, at the bottom of each quote, it said that the quote was valid for 5 days. When I asked about how long it would take for delivery, the salesperson said "4 to 10." I had to ask whether that was days, weeks, months.

My husband and I purchased a new sofa, loveseat, and recliner from our local store for our new home in January. The furniture was delivered as promised in mid-March and everything came in as ordered. It became clear a few weeks after living with the furniture that the back sofa cushions were not made and filled properly--if we sit on the sofa for any length of time, the two back cushions will deflate and sink into the seat cushions. We then have to pull and adjust the back cushions back up--I do this at least a dozen times a day. It appears these cushions don't have enough cushioning or filling in them--the fabric sags and gaps even when no one is sitting on the couch. It makes the couch look cheap, and it makes the couch feel uncomfortable to sit on. We are also able to tell they were made incorrect, as we have the matching loveseat and have had no issues with it--both the back and seat cushions are still nice and firm. When you compare the loveseat and sofa, it really makes the sofa look sad.

We finished off our basement so we had to put new furniture, and we like La-Z-Boy. We bought other furniture at the gallery before so we went right to the associate and gave her an idea. It’s identical to other furniture we've purchased except it’s a sleeper, so it was easy to do. Overall, we had a good experience with La-Z-Boy except during the time of delivery. It was very large and going from our main level down the basement steps to put it in, it was very difficult for the delivery people to do. But on a second effort, another trip, they got it in. So that was good.

We moved from Philadelphia to our new house in New Jersey. We originally had two recliners and we wanted to have them swivel. We wanted to convert the old recliners we had to swivel rockers recliners but couldn't be done, so we purchased two new ones that are swivels from La-Z-Boy. The quality was good and the price was good too. We were pleased with the first furniture we had and we're equally pleased with these. They both are fine.

We recently purchased a power sofa and love seat from La-Z-Boy. The sales reps at the gallery were terrific. From one to ten, they were a ten. The lady who waited on us was a dead ringer for Julia Stiles, the actress. They were so pleasant, so nice, so caring they were just great. I had a problem with customer service though.

We went to store and purchased two recliners. After just 6 months the chairs make loud noise every time you sit or get up. But the absolute WORST is the dye has come off the leather. Called the insurance and were told it was our fault due to my husband having oily skin, you kidding me. We had a Lane leather couch that he laid on day and night for 8 years with the same oily skin and did not have one mark. Our only option was they shipped a new back on the one that is completely ruined, and sent us a video on how to replace ourselves. I always thought La-Z-Boy was an upstanding company but apparently I was wrong! Now we have to keep all parts of the chair covered with cloth because we know it will do it again. We paid over $2000 for two chairs and our family room looks ridiculous. Never again would I buy anything from them. Once the hard sale is done customer service is terrible!

We recently purchased a sofa recliner and a couple of other things from La-Z-Boy. We were doing some remodeling and some freshening up. Our other stuff was probably about 10 years old so we decided to get new furniture. It was our first time purchasing from them. The sales representative we dealt with was awesome. We were pretty indecisive about what we wanted so it took a couple of visits, going back and forth and re-looking at stuff and going back home and measuring. We really couldn't make up our minds. The two deciding factors for us were the quality of the La-Z-Boy furniture and also because they were having an amazing sale at that time.

The La-Z-Boy furniture is great and the lady that helped me out was outstanding. She let me walk around and look at furniture without harassing me unlike in the other furniture stores. It was important for me that the furniture is assembled for the most part in the United States and the quality is outstanding. I took care of the scheduling right when I was checking out and she was able to set it up for later in the evening which I preferred. She put a request in immediately to the driver and they showed up right between the times they said they would. I had a good experience and probably couldn't have had a better one.

I purchased a chair on Sunday 07/06 at a great price. Got a call for delivery on Tuesday. They gave me recorded message of a window of 10-1 with no option of changing it to afternoon; it was take it or leave it. So I have canceled the order. I have never been told that I could not have a choice of afternoon or morning. That is Horrible customer service. Who is paying for the chair, La-Z-Boy or me? I am paying $69 I should have at least an AM or PM delivery option.

We ordered a couch, loveseat, and recliner on April 13, 2014. We loved our saleslady and she we was very thorough and told us the set would be in by June 20th. I called the store on June 20th and was told that all the pieces but the loveseat were delivered at the end of May and are sitting in the store warehouse. Apparently they forgot to order the love seat. When we made our order we were told the pieces will be custom made together so the dye lots will be the same, that was our only and main concern. We are very nervous that they won't be now. Of course the sales person does not work there anymore when I called.

We decided that we wanted the La-Z-Boy power recliners. So we purchased two about a month ago. The quality is great. They’re made in America. The people and the sales rep at La-Z-Boy were very good. Everything was fine with the furniture delivery as well. They text up, call, and let you know when the furniture was coming. We would certainly recommend La-Z-Boy to friends.

I purchased a sofa from La-Z-Boy because I needed to change my existing furniture. It was my first time buying from them. The sales associates were very, very helpful. The quality seems okay, but it’s too soon to tell.

We got a lift chair from La-Z Boy because I have problems physically and I needed it. The quality is good. I'm kind of a big guy and probably a little too big for it but it's working fine. The experience with the sales representative was good.

I've had La-Z-Boy furniture in my home for about 10 years now. I recently got recliners to replace our chairs; my wife wanted new ones. Dealing with the representatives at the gallery has been positive. The quality of the furniture isn't like it used to be. The chairs we had, other than the fabric on them, are like brand new. And we bought the new chairs and we had issues with them. The cost compared to the quality is not too bad. Our overall experience with the sales associates was positive. It’s just that it took probably eight or nine months to get the chairs replaced. I don’t know why that was, but it was.

OK, La-Z-Boy, I HAVE HAD IT!!!! I paid $150 to have my disabled husband's recliner repaired, and the SAME PART JUST BROKE AGAIN! This chair - this very expensive "high-quality" recliner - JUST BROKE AGAIN!!! I cannot afford $150 every 2 weeks to keep your POC chair operating! HOW CAN YOU CALL YOUR PRODUCT HIGH QUALITY? It most definitely IS NOT!! Look at the pictures. You cannot possibly think that these are high quality parts. My husband needs a remote control recliner. He is paralyzed on his right side. What am I supposed to do now La-Z-Boy?

I've had La-Z-Boy furniture in my home for 15 years. The recliner that I have needed to be replaced and we moved into a new house and it just felt like we needed to have two recliners with a console instead of just two separate chairs. So we purchased a power recliner and sofa with console.

I saw an advertisement in a magazine with Brooke Shields and saw the aqua furniture. It really just struck me. I didn't go with the aqua, but I went with the aqua or teal accents that just sort of pulled me toward it. First we purchased a table and accessories. A month after, we went back and purchased additional furniture. Our other furniture was pretty much worn out, so we got the entire living room.

My experience with the people at La-Z-Boy was very satisfactory. The sales rep was exceptional, very professional, but also personal in scheduling the furniture delivery. But the best part of my experience was with the delivery team. Those guys came in with a winning, can-do attitude. There was a little bit of complexity in setting up the Howard Miller floor clock, and some of the instructions were ambiguous, but with their can-do attitude and spirit, they put it together flawlessly. The quality was really good. In terms of cost, it was the most competitive clock that I’ve found anywhere in Southern California, and on the Internet as well.

I've had La-Z-Boy before and it was just worn out. It was threadbare. It would cost too much to cover it so I decided to purchase new stuff. The representatives at the gallery were very good. They’re very knowledgeable people and are not pushy. They let you decide what you want and when to buy. They just let us walk out and think about it, and that’s why we bought from them. We love the quality of our furniture. It’s awesome.

I wanted a chair so I purchased a recliner from La-Z-Boy. It was my first time purchasing with them and I’m happy with the quality. I've had a very positive experience with La-Z-Boy. From the salespeople to delivery, everything was good.

I wasn't here for the delivery of the La-Z-Boy furniture. The purchase was fine. The woman who helped us was excellent and we got what we wanted without a high-pressure sales pitch which was lovely. We've had a nice experience and we're happy with the couch and loveseat.

I told my wife that I’m willing to invest in some furniture because I’m a senior now, I’m 69 years old, and I want to lay back to enjoy myself and my chair. But last night was a hell of an experience when I fell out the chair.

I recently purchased a recliner from La-Z Boy. It was a combination Father’s Day and birthday present for my husband. He’s a big guy and had gone through a lot of recliners. I kept hearing La-Z Boy was built better and would last longer, so I bought one.

Some friends told me to get new furniture, so I decided to purchase a recliner from La-Z-Boy. I think the quality is good. The people I interacted with at La-Z-Boy were also good. Delivery was perfect.

We've purchased La-Z-Boys throughout the years. We've had them since 1974 and we're still using that chair. We just got tired of what we had so it was time for new furniture. We had a great sales representative. Everyone that we talked to was good. We used the service of their decorator and she came out to the house and brought samples. We met back with her and she had made the board and we bought everything that she suggested. We had a problem with a clock that came and they sent us a part and we put that on and now the clock is not working. We've talked again and haven't heard anything for the last week or so. But they're trying to get us a new clock. We've gone over that twice with them on this. That's the only thing. Everything else is fine. Everyone likes it and it's the same good quality that La-Z-Boy always has.

We had just painted our house and thought we should replace our living room furniture so we went to La-Z-Boy where we have bought all our furniture for both our homes. We ordered a reclining couch and loveseat and two side tables and a coffee table. The side tables and coffee table were marked 50% off so we thought this was a great deal. The sales person told us that we had spent enough money and they would give us a warranty on the tables against scratches and dings for repairs. When the furniture arrived the delivery man asked us if we knew the tables were floor models and that there was significant damage to them and also they were marked as-is. This was news to us as we were not told this sale was for floor models only.

I am happy to say that we are! The customer service has been incredible! Right down to the techs working on our sofa. Thank you!

We bought 2 La-Z-Boy memory foam recliners from our local Slumberland store. My wife suffers from fibromyalgia so we thought the memory foam should be very comfortable for her legs when sitting and resting and NOT lose its shape like our former (less expensive) recliners. Well, that's what we thought. Her recliner as of today is having its second set cushion and leg rest replaced. This time I had to talk with our local store manager because it had been less than a year since the first one was replaced and the Slumberland service dept. said no to replacing the seat and leg cushion.

We just purchased two recliners from La-Z-Boy. I needed a lift chair because I had my double knee replacement. The quality has been very good. We've had their furniture in our home for 10 or 15 years. The sales representatives at the gallery were all very nice, pleasant and knowledgeable. The associate that scheduled our delivery date was fine as well. We were able to get dates that we wanted. No problem. The delivery team was very good. They were always within the time window that they stated and were efficient. They come in, bring it out. Overall, our experience has been good all around - from walking in to the store to having the products delivered.

The two matching chairs I ordered did not match due to the positioning of the fabric. On 7/1/14 the manager agreed that the pattern did not match, he was to talk to the factory rep the next day 7/1/14, and call me on 7/3/14. He did not call.

The recliners we had were getting worn out so we purchased a recliner and a sofa from La-Z Boy. Their sales rep was very friendly. She seemed to know what she was doing and she helped us pick out what we wanted and it was just a good experience. So far we're very happy with the furniture. We've had La-Z-Boy furniture in our home for the last 30 years.

I bought a big man recliner new (special ordered it), got the chair and it seemed fine at first, then slowly after a few months' use, I noticed when you leaned back in it the chair would tip back! It wasn't long after that the chair was leaning, the store we bought it at came and put some screws in the base (still within the one year warranty) and said it was all fixed, the lean was gone but the same tipping issues remained and it broke again within about 2 weeks. This time the warranty had JUST expired past the one year mark.

I recently purchased almost $10K in furniture from La-Z-Boy. In addition, I purchased additional care coverage through them. I worked with their in-house design group to pick out all the furniture. The experience has been the worst I have experienced. I would have gotten better customer service from the discount furniture store and probably been able to furnish my entire home for I spent to furnish my living room and dining room. I purchased a dining room table and 4 chairs along with 4 stools for a counter in my dining room. The table I was told would arrive within 4 weeks from when I ordered... It came more than 4 MONTHS after I placed the order and had scratches all over it. I told the guys that delivered it to make a note of this and they did and the customer care was supposed to send someone out... I set it up with letting me know when.

We were redoing a room so we need to purchase some furniture from La-Z-Boy. We got a loveseat, sofa, entertainment unit and a coffee table, and a rug, and some pillows. We are happy with the purchase although one of them arrived damaged so that's why I was gonna call today anyways. But overall, we're very happy. It was a very good deal. We were notified when all the furniture had arrived and simply picked a date in the coming week. And the delivery people appeared as scheduled. It was a low pressure yet informative experience which we are very happy with leaving the store.

Placed a custom order for the Kennedy set in April, we were quoted a 8-10 week time frame, it is now going on 14 weeks with "expected" delivery running it to 20 weeks, we cannot even get a manager to call us back. My wife and I have called the store multiple times looking for the manager to call us, we are promised a call back and nothing comes. Spoke to a sales person today who apologized and told us they are waiting for all the pieces to come in before they will call us with a discount amount. At this point I want to charge back the deposit under breach of contract and walk away from the whole order. Worst customer service experience of my life.

I honestly don't know how people gave this couch good reviews. After 6 months, the chaise lounge cushion and the two next to it were out of shape. La-Z-Boy did give me two new ones, but they're only going to last that long as well. The connections where the pieces of the sectional hook together make a noise every time we moved, even for my 6 & 8 year old children. They changed the connectors to new, universal ones, but two still do it. Steve's answer in repairs was to send me blue foam squares to shove in between the pieces. The problem is you can see them from behind the couch which faces my kitchen; it is not against a wall and one still makes the sound. I literally had Suncoast Furniture repair to my house at least 10 times in over a year.

I bought a couch, two chairs and one table from La-Z-Boy. I liked the way it felt and the way it looked. I was happy. One piece came damaged and they took it back of course. They didn't deliver it and I decided I changed my mind. The room really only could take one of those tables and when I called to ask if I could cancel rather than replace it, they were very helpful. It was a good experience.

On July 22, 2014 La Z Boy delivered the table we had originally purchased. We are delighted with this product. It does for us exactly what we had hoped. Thank you ConsumerAffairs.com and La Z Boy for your help in resolving this issue.

The purchase of a couch and chair from La-Z- Boy four years ago was satisfying. When it came time to replace our furniture La-Z- Boy was the logical choice, or so we thought. Traveling to three La-Z- Boy locations was required as we did not receive a consistent price quote. Finally, speaking to a manager at the last store we were informed of the correct price and placed a special order for the Sinclair sectional. The order was to be fulfilled between 6-8 weeks, calling at the 6 week mark I was told they just started to build it. Expressing our concern over the completion and delivery of the product on time was met with a reassurance of a prompt delivery or a discount would be applied. The delivery was on time, however the sectional was faulty.

I’ve recently purchased a sectional from La-Z-boy. It’s my first purchase from them. I got a new furniture because I had a disaster in the house and everything got ruined with water. I haven't seen the furniture yet. I'm waiting for the delivery. I saw it in the showroom but as far as function and form and everything goes, that's gonna take time. La-Z-boy sales representative was very helpful. I would recommend them.

After waiting and waiting my husband called the sales person and he was told that the merchandise has been on a dock for two weeks, and they are waiting until they get another shipment. When my husband asked why, the seller said he had no way of knowing because everything came from the merchandise seller and he has no control or way to tell us when and why. We paid cash right there and then and of course we were charged a delivery fee to our house which I think now we shouldn't have to pay that since we are still waiting.

We were absolutely thrilled with the products available at the La-Z-Boy store, the salespeople - everything. I would highly recommend them.

We actually purchase with La-Z-Boy quite often. We run group homes for people with intellectual disabilities. It's like a neighborhood and it will be like a house in yours or my neighborhood, and then the people living there would need round the clock support. It is a living environment. And in the past four years, we've used them for the majority of our furniture purchases. I don't have any in my personal home but it's because I haven't bought furniture in a long time. But I would highly consider them because we've had a great response. Especially with that specific site in Fairfax, it's pretty much where we order everything from. And the staff there are wonderful. We worked with their interior designer and he's been fabulous with everything we've had to do.

We purchased a recliner approximately 4 years ago for almost $1000 & after a year we noticed that the recliner fabric was peeling in areas. At first it was just a small area & since we had purchased the fabric warranty, we contacted them about the problem. We were told that it looked like defective fabric to them & this was not covered. I also need to mention that the La-Z-Boy salesman talked us into purchasing the Fabric Warranty telling us it covered everything that happens to the fabric. We called the store where we purchased it, but they were no help since the one year initial warranty had expired. The chair has continued to peel & looks terrible now. I have made many purchases from La-Z-Boy in the past & haven't minded paying higher prices for better quality, salesmanship & customer service but this no longer the case & I will no longer purchase from La-Z-Boy. I have also warned my family & friends. I am sorry to end what has been a good & loyal customer relationship on this note.

I've had La-Z-Boy furniture for about two years now and I recently purchased a piece of sectional as I needed to expand the couch out. I increased the size of the couch I already bought from them. The sales representatives at the La-Z Boy gallery were great, very friendly and helpful. It went really well. Everything was very smooth and there were no problems and the quality of the furniture is excellent.

I've had La-Z-Boy furniture in my home for 2 years, and I recently purchased a table because I needed it. The sales representatives at the gallery were very nice.

La-Z Boy seemed like they were understaffed when we were there. We waited a long time to be waited on. They were quite busy. That was a little discouraging. But the quality of the furniture is so good so far. It's only been a short while, so time will tell. The cost of furniture is reasonable. When we went to pick it up, there was an issue with one of the seats but they took care of it quickly. So that was nice.

It is my first time to purchase from La-Z-Boy. I purchased a sofa and a loveseat. I just bought a new place so I needed furniture. Quality of the furniture seems good. I definitely like the look and no problems yet. It's a pretty good price. Not cheap or anything but it's good for the quality. La-Z-Boy sales representative was very nice. I don't remember her name, Melissa I think, but it was a good experience. Transaction was pretty easy. I don't have a great schedule but it worked out well. Delivery team were also very good. They were quick and they were good about not messing up my walls or anything. I would recommend La-Z-Boy.

I was excited to purchase my sofa from La-Z-Boy! First of all the saleslady seemed great and helpful. We decided on a sofa, she gave us the price "all said and done this is the price" was the saleslady's words. We responded "you deliver it too"? Yes. To me "all said and done" meant taxes & delivery. Not the case, when It came to paying for it the sofa, it ended up being close to $300 extra and they wanted to charge $150 on top of that to deliver it 15 mins from my home. We wanted to back out right then and there but decided to just go along with it. A month or so later we were contacted saying to come pick up the sofa as we opted out of delivery. The catch was to pick it up at the warehouse, which is an hour away from us & a toll bridge. This is also something we weren't told ahead of time. I then called the store to complain, and the manager agreed to let me pick up at the original store I purchased the sofa from.

A relative of mine had purchased some La-Z-Boy and said that it was her best purchase, so I decided to take a look. I purchased a power sofa and recliner, and I’m enjoying them very much. I think the quality is excellent.