La-Z-Boy Furniture Galleries Reviews

When I bought my loveseat, I looked at the showroom model. I even turned it over and looked at the inside. I saw no particle board or cardboard. What I got when my purchase was delivered was mostly particle board with a few pieces of plywood. Worse yet was the center console which was largely formed with cardboard! The particle board in the footboards failed quickly. Foam of one side broke down and then the arm assembly broke, more particle board. They make a big deal of their heavy duty oak and plywood construction, but where I found oak in the showroom, my chair had OSB. Where the showroom used plywood, with few exceptions my chair was particle board. This is not what I paid good money for.

I purchase two sofas from La-Z-Boy, but we can't sit on them because the back covers half the seat. Trying to get help for the past year and a half. Now I have a brand new recliner with the remote and when you use it makes a ton of noise. I thought this store was reliable. The funny part is the sales person convinced us to take the extra warranty on the recliner and I am going to use it. Every review that I have seen is negative. Don't buy or look for furniture at La-Z-Boy before you read the reviews. It is made terribly and service forget about it, they don't have it. If you happen to see a positive review it was probably written by someone associated with that company. For the amount of money we spent there, I will pursue this problem until the day I die.

DON"T DO IT. I bought a top of the line couch for $3500+. It was a beautiful couch, leather, power recliners and less than 2 weeks later it has 1 recliner which will not recline and another that won't stay up right. They have promised to come service the couch in 2 weeks and in the meantime I have an expensive broken couch in my living room. My family bought a La-Z-Boy couch when I was in high school, and 20 years later, it is still kicking. Unfortunately, the company has changed. The salespeople were very friendly and customer service very kind. Delivery was hours late, but communicative. Overall, do yourself a favor and stay very far away from this company. If you have problems, and no doubt you will, they will not get solved quickly or easily. The product, while it seems nice in the store, will NOT last. If I could give a more negative review, I would.

After only 3 years the color just fell off the $2500 love seat. The sofa had been treated from day one but wherever you touched it the color faded. The dark brown quickly turned to a light beige. This sofa does not get used often and the Lazboy reclining chairs which are used all the time show no sign of wear after 3 years. The leather used on the love seat is obviously sub standard. This was of no help when I called Lazboy who said, "sorry the leather is only guaranteed for one year." I will NEVER buy anything from Lazboy again, ever. We have a much less expensive leather set by Palliser that we bought from the Brick 15 years ago that is well used and shows NO signs of wear. So something has to be wrong with this batch of leather but Lazboy won't take responsibility for their cheap product.

I am not an angry person. I am a very thankful and appreciative person, but La-Z-Boy has pushed me to my limit. After spending hours at La-Z-Boy Galleries with Erik ** who did not make the sale without talking to LINDA his boss/MANAGER more on her later, trying to find the right couch reclining chair, tables and a TV stand and spending almost six thousand dollars - first time in my life I could do that, I was told it would be weeks before delivery. I went ahead and order it. I SOLD my old couch and furniture to a relative and got carpet cleaned. Two days before delivery La-Z-Boy manager Linda called and gave a ** story about the warehouse and it would be another two weeks. This was not a special order!

I purchased a power recliner 6 weeks ago. Since delivery I have had the service man from La-Z-Boy at my home 3 times. There is an electrical problem, which he has attempted to fix, by replacing parts each time. However, the chair still has the same problem. I told the service man, whom by the way is very professional, courteous, and a gentleman, that I don't feel there is anything that will fix this chair's problem, and I would like to have the chair replaced. After a number of days he called me, and told me that La-Z-Boy will not replace the chair, but will only continue to send him parts to replace. So now I have to block out time for the 4th time to "attempt" to repair what is a new chair, as I wait for him to receive the parts, and get back to me to make an appointment.

Made a purchase of 4,000 for a power reclining loveseat and two chairs from Lazy Boy Of Tacoma WA. Was told 8 to 10 weeks delivery time. 6 months later I do not have chairs. 5 and a half months later, they just delivered the loveseat and the reclining mechanism doesn't work. And... The material on the loveseat looks like a 5 year old put it together. So bad you can see the stuffing coming out under the arm piece and it's stuffed uneven and the seam in the back of it is not even.. Called the manager to explain what happened and also asked when I was getting my chairs delivered and she started to argue with me and then she hung up on me... So please do not waste money on furniture at lazy boy, you will be very unhappy. No returns/exchanges because all the furniture at Lazy Boy is considered custom ordered... learned the hard way!!!! Still don't have chairs and I have a broken poor quality loveseat for 4,000.00.

Purchased a sofa/recliner from the Henrietta N.Y. store. The customer service is a horrible. After the sofa was delivered (about 30 minutes) the safety device from the foot rest fell off. I phoned the store to report the problem. I was told that the store would contact a repair service to fix and that same service would call me back. I waited and after three days called the store again. This time I asked to speak to a manager (Tom), could not have been more rude and unprofessional. I explained to him my problem and my concerns about the customer complaints I read on the computer. His response was not to calm my concerns but to inform me that 341 complaints on the computer is nothing... not my words but his. I was shocked. He further went on to add that he call the service number for me and basically said, "what more do you want?"

I purchased a recliner and 2 love seats in Jan 2010 and received delivery March 2010. But now 4 years later the recliner is threadbare and one of the love seats on the back cushion is also threadbare. I went to their customer service and all they told me "there was a 1 year warranty (with no exceptions)." I am retired and a widow, so I live alone. So on February 24, 2014 I visited the store where I purchased the furniture and spoke to the manager. And I was told there was nothing he could do for me. (La z boy Rockville Centre, NY) I have never had furniture that showed this kind of wear in a short amount of time. I thought buying a quality item was my best choice. But I was wrong. Will never buy from La z boy again.

When my husband and I wanted to purchase furniture that matched for our living room, we decided on La-Z-Boy, even though we realized it would be more expensive than other stores. This was in January 2011. We wanted something of quality, as we are in our late 50's and wanted something that would last hopefully until we retired. We were encouraged at the La-Z-Boy store to not purchase the couches that were "part" leather, but to go with the better quality, "full leather". After spending over $4,000 on a couch, recliner and coffee table, we felt that we had made a good decision.

We bought a reclining sofa in May 2013 for our new house. We moved in a few months later and started using this sofa. After a few months, the cheap cushions started tilting. When you sit on it, you drastically lean left. The tech came out and said all they can do is replace the cushion. I asked why replacing the cushion with another one is the response. How is that fixing it? They ordered it on Jan 7th and we still don't have it. I wanted a better fix or a replacement credit and they won't do anything but replace it with their cheap poorly made cushion. After we use it, I am positive it will be the same problem and then we are out of the 1 year warranty. I really thought that for $1,500, that we would get a great quality sofa instead of this cheap sofa that doesn't even hold up for a year. We should have gone elsewhere. We expected quality merchandise and received a cheaply made sofa. Very disappointed in the sofa and the company.

The demonstration at the store is NOT what you get on your furniture at all. And my sofa was never treated even though I was charged $130 for fabric stain protection. LIED. Trying to work with Store Manager (Bolingbrook - Leda) and she blames me for not telling her we go original run around on initial call to Cust Serv. Customer service has supposed to call me for last 3 days-nope. Store manager Leda was to call me on Monday (after our pick up on Sat), she lied and said no... that she said CS was to call. BS... Lying and cheating. I will never buy from them again. And I am telling everyone I know about their "Shifty" business practices. I was to get call today---nope.....

I purchased a reclining sofa and swivel rocker that was delivered in November 2013. There were immediate quality issues that still have not been resolved. The store referred us to customer service who finally came on Jan 20th. To-date, there has been no response even after my call for a status update. The fabric is wrinkled and the tailoring of the furniture is of poor workmanship. Recliner mechanisms need adjusted for movement, etc. As a previous owner of La-Z-Boy recliners, I expected more. Obviously, the quality is not the same as years ago. After-the-sale service is nonexistent!

We purchased an electric recliner with microfiber fabric in November 2014. When they delivered the chair, the transformer didn't work properly. The delivery guys rocked, returning after hours that night to fix the problem. He told us if we had another problem just call the store and they would fix it right away. As we lived in the chair, the fabric began to stretch out and wrinkle. My husband is the primary user and he is not a large person, but the padding on the footrest already shows the indents of his legs and the fabric on the footrest looks as if it has been used for years. We knew it would show stains.

Purchased a leather reclining sofa and chair in 2008. Was told by sales person that damage from animals was covered under warranty. She totally lied to me! It is NOT covered at all! I have had to have the same reclining mechanism repaired on the couch for the third time now. This last time, after waiting 15mins for someone to pick up, I was told that I would hear from the third party repair service within 48hrs. I NEVER heard from them. Over a week and a half later I called back and was placed on hold for nearly 30mins before anyone ever picked up. They transferred me to the third party repair people and they had no record of a service call. Naturally, La-Z-Boy has had my money since I called initially. When I spoke to the service department, they offer no compensation for my complaint. I will definitely NOT be buying from them again. Terrible customer service, long wait times on the phone, poor quality and lying service people. Not worth the money I paid.

Purchased 2 recliners from La-Z-Boy. Received them Oct. 4, 2013. In a 6 week period the chairs had pilled so bad that even a sweater shaver did not remove it. They said that "it is normal for it to do that". Sent someone from comfort care out 2x's. Took lousy pictures and said there is NOTHING they can do!! I like the chairs but the material is NOT what I thought it would be. They give no satisfaction whatsoever and claim that there are NO adjustments to make. They DO NOT stand behind their product.

I ordered 2 recliners as a surprise birthday gift to husband. Recliners ordered in September and birthday was Oct. 26. I waited 8 weeks 2 days. The gifts showed up wrong so I refused order. I contacted lazy boy which was a joke, took 3 days for a manager to call me back. I requested a refund so I could just run out and purchase ready made recliners. I was denied and given these options.

Bought several pieces, spent a lot of money. Within a few weeks, leather sofa started peeling. It is just my husband & I living here so NO abuse. La-Z-Boy wanted to touch up peels but we said absolutely not since there are several defects. We want the couch replaced. A week has gone by and heard nothing. My husband called customer service today who said an inspector has to look at pics the tech took. It's been awhile. Knock, knock, is anyone there for us? Obviously not! Stay away from LA-Z-BOY!

Bought 2 recliners in early October 2013. We were told 8-10 weeks due to a material change, but could arrive earlier by the new sales rep Carol (who, BTW, no longer works there). 2 follow up calls later, by myself and husband NOT the LB staff, we still have not received our furniture as of 1/18/14. We have been told it should arrive the end of January. Unfortunately, we can not cancel our order and get our down payment back. If a material is not available or on back order the customer should be informed before the purchase and should state that it may take several months. I'm sure the reason they don't tell you this is because you would shop elsewhere. I DO NOT RECOMMEND LA-Z-BOY.

We purchased a La-Z-Boy recliner from the Mesa, AZ store about 14 months ago. The frame of the chair is broken in half, the springs and staples are falling out and the fabric is torn. There is sharp protruding wood in the lumbar section and in the arms of the chair. An outsourced service man representing La-Z-Boy attempted to fix the wood in the arms but they're still sharp and protruding. And for the broken frame, I called the service department and was informed to take the chair to their service department in Phoenix. I drive a Prius.

We purchased a La-Z-Boy power recliner sofa and received it about a month ago. We experience a problem with one of the recliners mechanical jam overloads popping out. The service person told us the foot lift was hitting the carpet, and replaced the plastic overload parts. Within a day the problem occurred again. On the service person's second visit he realigned the mechanism and adjusted the footrest material height because it was hanging down about an inch more than the right side recliner. Within a day the problem came back. This time the overload would not reset because the rail was out of alignment. The service person replaced the rail mechanisms, plus we raised the front of the couch 2 inches. This fixed the problem for a short while, but after several recline cycles the overload popped again and only one rail would reset. (The other was out of alignment and will not snap in.)

Our purchase at the Belden Village store in Canton, Ohio has been a nightmare from the get go. They have an unscrupulous and devious manager who does not want to be bothered with facts as his mind is already made up and you are wrong. Check on delivery as to what that entails moving your furniture and extra charges to move items. You will be paying for the furniture before they hit the floor of your house so beware, they have your money and then are impossible to deal with.

We bought the recliner through Ethan Allen galleries about 6-7 years ago. Now it broke. The web says call this local number and will get a local person. Due to the complex mechanics, should have an official repair person. I call. They tell me I have to call a national number. I call 4 different times, wait over 10 minutes each time...one time 20 minutes.

As a 20 year customer of LaZ-Boy, I purchased 2 recliners and a matching loveseat from the Polaris Store in Westerville, Ohio in 2011. Within one month of delivery, I had to schedule service on the recliners. The parts that operate the foot to raise and lower broke. The nut holding a lever was plastic and broke. This along with the levers were replaced. What followed were more service calls as the chairs continued to function incorrectly due to bending of the lifting/lowering mechanism in the footrest. In Oct. 2013, the chairs were repaired twice. In Nov. 2013 the chairs again were repaired twice. In Dec. 2013 the chairs were again reviewed and parts ordered but the service man said the cause was severe downward abuse. Once again, I am scheduled for repair on Jan. 25, 2014. This is the last time!! As I will replace them if they break down again. I am a 68-year-old woman, disabled, and do NOT extend severe downward pressure on the footrest, I have to use the handle to lower the footrest. The problem is substandard parts in the footrest mechanism, why else would it bend after less than one week's installation. La-Z-Boy once was a superior product, but no longer. So if you want a recliner without problems, I would advise you to steer clear of La-Z-Boy.

We purchased a leather recliner in late 2009 and the color is worn off the seat. The chair was purchased with the expectation that it would last more than four years, for the premium price we paid. Being made in China does not surprise us. Contacted Patsy in Customer Care (she was very professional) and our options are to have the leather restored or purchase a new chair. Neither option is not acceptable in our minds as we went to La-Z-Boy instead of a bargain basement store. Rest assured that every effort will be made within our circle of friends and business associates to dissuade them from purchasing anything at La-Z-Boy. Once a great company, now it is second class.

After 13 months our recliner was worn on the arm rests and on the head rest. They said there is not a thing that they can do. Because it's was a month over the year warranty. I would never buy anything again from them. We bought from leather gallery and love our furniture. We have had it for over a year and still looks brand new. I think the chair we bought from lazy boy was not really leather. Be careful when you're going to pay thousands for leather.....

I grew up with Lazy boy furniture and knew it was expensive but the quality of the product made it worth it. I have a chair that my grandfather bought new and used for probably 10 years and then he passed it down to us. My husband will only sit in this chair that still works fine. There is a hole in the arm and the cushioning is non existent, but he won't give it up. I purchased 2 new recliners for him and he still won't sit in them. Then I went and purchased a double recliner a couple years ago. The foot feet fell on one section and the furniture store that I purchased it from came out and replaced some parts, since that time we have had parts just fall off. We are still using it until it totally falls apart since it was quite an expensive item. I will never purchase your product again unless you go back to the creating quality product that you did 20 plus years ago. PLEASE START PRODUCING QUALITY PRODUCT AGAIN.

Well after two years of run around from La-Z-Boy, they lie, cheat and steal. Buyer beware, their products are junk and their customer service is even worse! I have been lied to, mislead and have now paid for a unusable sectional 3 times over. Now I have to haul it out of my home and pay to dump it. I have complained about this product since the day I finally got it and La-Z-Boy has done as little as possible to try and cover it up. Now after two years of runaround, they send a guy out to my house at a cost of $200.00 in lost wages just to lie to me for the last time. Their warranty is nothing but lies and the quality of their products are below junk. Please be warned if you choose to waste your money with them!

My husband and I purchased furniture in 12/11 from Lazyboy. We were told the furniture would arrive in 6-8 weeks. The loveseat arrived in Feb/March 2011 after repeated calls to ensure there were no delays. The sofa and ottoman arrived in April?? In June, we noticed that the trim on the furniture started to fade and the legs of the ottoman were loose. We called multiple times to have a technician sent out. The first one showed up and repaired the ottoman, but to this date, December 2013, we have been going back in forth with Lazyboy to repair the fading...and things are getting worse. Now the sofa seat cushions are buckling. Was on the phone with the Lazyboy office multiple times.

We purchased two recliners that worked by remote at a cost of $1000+ each. Never again! Horrible hard seats. The worst chairs I have ever sat in. Yes, I tried them in the store...comfortable then, but I only sat in it a minute...Besides I think the floor models are better constructed. Do not waste your money as I did.

I have been trying to get warranty work done for almost a year now. EVERY TIME I call to check status, they haven't gotten the part in, they rec'd the wrong part, they will check and get back with me - which they don't. I've taken a picture of the tag on the bottom of the furniture that has all the replacement numbers and emailed it to the "warranty" dept, the repairman has been out here with the wrong part and he has even taken the old part in to SHOW "warranty" the parts I need and they STILL can't seem to order the correct parts. I don't know if they hire ** or what!?! I will NEVER buy LA-Z-BOY furniture again and I WILL NEVER recommend them! What a joke they are!!!!!!!!

The designer approved a design for our living room. The design is horrible. The designer nor the store will take responsibility for the bad design. I spent several hours with Carolyn ** and Carlos, the store manager picking out furniture. She created a storyboard and we ordered the furniture on her recommendations except for one small end table that she approved at the last meeting at the store. She came to our home, took measurements, pictures and approved and recommended all purchases. The furniture in our room looks horrible and is a bad design including the rug that was special ordered.

I purchased 2 recliners about seven years ago so I needed to replace one of the seat cushions on the most used chair. I thought it would be no problem as I was assured when I bought that should I need a part it could be purchased. WRONG! Went to the store to pick out a pattern and was told I would have to order through the Service Center. No problem that's what I intended to do. Called the Service Center and they tell me they cannot order that because they don't do upholstery... WHAT?? I just need to order a new cushion in my desired pattern. Nope, no can do.

We have a Lazy Boy recliner sofa that is a year and 2 months old. It is coming apart at the seams. We contacted Lazy Boy and was told because it was over a year old they could not do anything about it although we could pay to have it fixed. It is going to cost $218 to have it repaired. It is just me and my husband and it is not like we have been rough with this couch. We will have it repaired but we will never buy Lazy Boy again. I think a couch should last a little longer than a year. Very disappointed in this furniture!

The control doesn't work, wires are broken and cannot find a replacement. I ordered one from Liftchair.com a universal but it doesn't work either. Looks like I'm getting ripped off for $87.90. All I want is a hand control La-Z-Boy part # 75000242-02. Is there any help any where?

I just purchased 2 leather recliners that are BOTH having issues with padding on the seat, where the seam is on the seat, the padding CLEARLY does not extend to the stitching, leaving a very visible ridge/gap that you can see and feel. Naturally, they send someone to repair than replace their defective merchandise. The repair on one seems to be correct, the other however is the SAME as the original with now a 4-inch scratch on the seat. STILL trying to get this taken care of... Was told by one of the employees who is working on this that only ONE was defective... Well... BOTH had the same issue. I am TOTALLY disgusted with this lack of service, as I told them I would NOT HAVE purchased chairs like this had the ones in the store had these issues. WORST customer service/quality of furniture I have ever seen and will NEVER purchase anything from them again. I will go to court if not resolved to my satisfaction. They sure climb all over you when you enter to buy something but when there is an issue, they totally leave you hanging.

On June 6, 2014 we ordered two differently styled recliner chairs, with matching navy blue leather fabric from Rolfson's Furniture Store in Mt Vernon, WA. The smaller chair was $999 and the larger chair was $1,349, for a total cost of $2,552.28, including tax. The salesperson said the order would be in 8 to 10 weeks later. The chairs did not arrive on time. There were delays at the factory. The store never called us to let us know the status of the delivery. We had to call them. The chairs were finally delivered to our house on Oct 29, 2013. I asked the delivery men to demonstrate how to use the chairs.

My wife decided we needed a new couch so we went out to purchase one. We were going to go to Pilgrim furniture on Boston post Rd in Orange Ct, however I saw that Lazy Boy was right across the street. I said "let's get some good furniture that will last." So we went in and as I am a large guy I sat on the couch my wife chose for approx. 20 mins to make sure the memory foam did not get amnesia when I got up, it did not and we decided to get it. Then my wife in her infinite wisdom suggested that I also get that lazy boy recliner all men should have. I told her no that I was more than satisfied with my old sears bought 250 dollar purchase of a decade ago. But as usual she won out as she wanted the couch to match the chair. The sales lady saw my size Hell I cant hide it, and when I told her the chair would have to be of good quality she assured me that Lazy boy Recliners are guaranteed for life and I tried a few out, finding a suitable one.

I bought a love seat, 2 chairs, & an ottoman. The sales person at Dewey's in Vermilion, Ohio just raved & raved about the performance fabric so that is what we got. When it was delivered, I noticed some flaws in fabric. The next day, I called because the arms of the chairs had an inch of material past the end of arm. It took months for them to say it couldn't be fixed so I went up and got 2 different chairs. They were delivered yesterday. Wouldn't you know they are no better than the first ones. There are ripples in the fabric, arms are not sewn straight, back of chairs are crooked. I am not going to call because of the rudeness of the people at Dewey's & I know the b.s. they are going to try & feed me. I will never buy La-Z-Boy again & will never buy from Dewey furniture in Vermilion, Ohio ever again. BEWARE! They won't help you get the furniture you pay for. $3000.00! All they want is sales and La-Z-Boy doesn't produce the quality they used to have. It's all about sales! I ordered in May & I just got the replacement chairs yesterday, Nov. 23. This has been a nightmare.

We purchased a beautiful red leather couch and loveseat, plus extended warranty. When the couch arrived, it was slightly damaged and was returned. We were without a couch for over 1 week until the new one came in. After about 9 months, we noticed cracking in the leather starting to form but only on the couch and only the middle cushion. NOT NORMAL WEAR AND TEAR! We had La-Z-Boy come look at it which they refused to replace the couch or repair as per their warranty. After several more complaints, they agreed to try dyeing the leather which turned out to be a different color than our loveseat and the dry cracking continued to ruin the couch. La-Z-Boy determined that dyeing the couch voided our warranty for any further claims. When we called them again as the cracking was happening in another location, they again claimed this to be normal wear and tear. $4500.00 wasted. We will never buy from LA-Z-BOY again and would suggest if you're looking for furniture, you stay clear. High cost, low quality.

In 2008, I bought a burgundy leather recliner from the Notre Dame Boys in Sudbury. After the first year, the area where my head rests was almost white. I called the Notre Dame Boys and eventually spoke to Sylvain (Lazy Boy representative), who after months of negotiation, told me that Lazy Boy would replace the back of the chair for $200.00. At that time, he said that this issue was caused by the chemicals from my hair (what a bunch of horse puckey!!). At that point in time, I covered the back of the chair with a thick towel. It still discolored again a year later even with the towel protecting the leather.

I ordered my couch and was promised that it would be delivered on Saturday the 16th. I was told they would call me on Friday to confirm the 3 hour window. I threw my old couch away and made sure my living room was ready for this couch. Friday comes around and I did not hear back on the 3 hour window. I called and the sales person that answered the phone sounded really annoyed that I asked when my couch was going to be delivered. The salesperson said, "The freight company will call you" and hung up. I then called again and got another salesperson on the phone and told her that I did not receive a call yet and I asked what happens if I do not receive a call, who do I need to call to find out when I will get this shipment.

I created this account so that I could write a complaint against Lazy Boy so that others don't go thru what I did. As I read comments I'm shocked to find out that I'm not the only one. As I kept calling Lazy Boy, they always treated me as if I got this bad chair and never had to deal with a situation like mine. Let me start with the problem that lasted a few years before it was finally fixed. The chair would not stay up, you would fall asleep and all of a sudden the entire chair just would go down and you'd almost be flipped forward out of the chair. They replaced part after part before it finally fixed; however, it does adjust at times. If you're in the chair it will drop down an inch before it finally clicks into the gear. The seat panel seems to drop. That happened with my other chair and I noticed others on here saying the same thing.

We live in Northern Virginia and our experience is with the Fairfax, VA store. We purchased a home in June and asked the decorator to come out so we could take advantage of the free design services. It was right before the 4th of July weekend and we wanted to take advantage of the 25% off sale. The designer did do an excellent job. That is the end of my satisfaction with the store. We spent over $15,000 on furniture and accessories. I also wish I had read the reviews before I ordered from La-Z-Boy.

I purchased a La-Z-Boy power recliner in June 2013. This chair is falling apart and the manufacturer or distributor, the local store management, the salesperson and the so-called "Customer Care" have not even tried to resolve the problems I continue to have. Is it too much to ask to keep a customer happy? This chair is junk & I will never buy a La-Z-Boy product again.

We purchased on 05/05/1999 2 custom covered couches and 2 custom covered chairs and half all recliners. The total cost was $3455.17. We sent the two chairs in for repair once already years ago. At that time, they repaired the chairs by changing the hardware. We at the time of that repair were disappointed that we had to pay a pickup and delivery fee of $100 per chair in order to get the repairs completed. I agreed to that since I was a very busy man at the time. Update to 2013 the chairs have been broken for about two years now. Since all the kids are grown now and it’s just mother and I. We figured we would just use the couches until I got around to having time to get the chairs in for repair. We thought what’s the rush, the hardware has a Lifetime Warranty. Well now they not only have a pickup and delivery fee of $100 but they also charge $100 per hour for the repair of each item.

Don't ever buy from the Canton Belden Village store. I wish I had read all the complaints about La-Z-Boy before we ordered furniture and I would of never purchased from them. We ordered a sectional and when it arrived it had a sharp corner piece instead of the rounded one we ordered. ** who ordered it made mistakes all the way through the deal. When I called the store they said it was our fault because we signed the papers. Yes we did. We do not know what the order numbers mean. We assumed we were getting what we asked for.

Their customer service is poor. They never called me the day, or the past six days, before the delivery. They did call me a week before to ensure me that I would be notified of the delivery time the day before the delivery, which they did not. They only called fifteen minutes before the delivery. They also had the wrong address, which I was there at the brick-and-mortar store to give and confirm. During that mix-up, they said that a rescheduling would be made the day before the delivery (a week later), but they never called. I usually order at the local furniture stores (Bernie and Phyl's), and their service is magnificent in comparison. I will never order anything from La-Z-Boy again.

08/17/13 Prepaid $4,800.00 to La-Z Boy store in Henderson, NV for a custom upholstered Griffin sectional. 10/22/13 Sectional was delivered with a broken drawer, lines of blue ball pint ink on the seat cushions of two of the pieces and what appears to be glue on the exposed side of one of the recliners as well as black fingerprints elsewhere on the exposed backs of the pieces. All of the upholstery was covered and perforated by small splinters of oriented strand board which is the material that the frames are made of. Amazingly though these arrived under "protective covers". Why did they even bother. So now we're going to have to fight with them because naturally they don't want to replace these with the new merchandise I ordered and should have reasonably expected to receive.

Bought a very expensive set of theater recliners for our basement. They are terrible. DO NOT BUY THESE. Leather is terrible and we had to replace two whole frames already. Complete garbage. Utter failure - so disappointed.

I saved to be able to pick out the color and style for my new La-Z-Boy couch and loveseat. I would not recommend that anyone special order any item from La-Z-Boy because it takes longer than the anticipated time (more than 9 weeks) and then I only received the couch after calling the store to complain. The loveseat followed two weeks later which was delivered with a different pillow sequence (because it seems they came off two different production lines). The couch is overstuffed and the loveseat is not stuffed enough. The management has only referred me to the SERVICE Department to have my new couch served.

I paid a lot of money for a warranty for the couch I purchased there. The warranty people find any reason not the cover your merchandise. La-Z-Boy sale the warranty because they make money off of it. Please don't support La-Z-Boy!

On 10/13/13, I went to the La-Z-Boy-owned location in Merrillville, IN. I live 40 miles away. The first sales person I encountered, told me that the chair I was looking for was all wrong for me and directed me to a more expensive chair. Excuse me... I am the customer and was looking for a specific chair to replace one that I already have. Who was this sales person to tell me what I want or need?

We bought a La-Z-Boy dual recliner and bought a comfort care warranty so that if anything happened to the recliner, it would be taken care of. The leather shows a wear spot on one side of the leather arm. We called and took pictures and submitted a claim for this to be fixed. They called us back and indicated that it is probably "sweat" that caused it and that is not covered. They sent us a denial and now we are forced to get this fixed ourselves. This warranty is useless. Unfortunately, they were not very professional in dealing with us either. It seemed to us that they would find any reason to get out of any claim for repair. Not happy.

I purchased a new couch with the recycled leather. The salesperson sold me on its durability. 4 months later, there are major wear patterns where people sit. I sent in photos and La-Z-Boy promptly sent me replacement pieces for 2 sections. When the technician came out to install them, he saw 3 other pieces with similar wear and made comments that "This was not normal". He left me with the impression that he ordered the new pieces but suggested I work with the local branch to see if they would give me a replacement. Comfort Care called back that weekend (promptly) and said they are reviewing the report and will let me know if a replacement is an option early the next week. 2 weeks later, I called them back and they are now telling me that the wear is "something in the house." The couch did not last 4 months, and apparently isn't durable enough to sit on. This was not my first La-Z-Boy purchase but because they are not willing to stand up for their products. This will absolutely be my last. This was $1,200 very poorly spent. I asked to speak to a supervisor when checking the status and I could tell I was just diverted to another operator that could provide me with no additional information/clarification.

After a long search in the Sarasota, FL area, we chose La-Z-Boy to manufacture a custom sectional couch (2 pieces) and two reclining armchairs. After the usual long fabric selection process, the choices were made and the orders placed. The total cost was just over $5,000. These items were not on sale or in some Clearance Department. We paid full price and expected custom, handmade, quality furniture. The items were produced and delivered on time, and that's when the excitement quickly ended.

I've ordered 3 pieces of living room furniture Love seat, recliner, and one more thing by May 6th 13 from the La-Z-boy, the one on Sheridan Drive Amherst, NY. I placed my order, paid 1250$ of total amount of 3250$, then when I checked the status of my order, keep coming blank. After 2 months, called Buffalo branch and I was told it may little longer than 3 months. Stopped by Aug 5th/10th. By the 15th, found the store was closed. I’m like, “Ok, they'll be open another day.” Stopped again, they were permanently closed because they lost their license from La-Z-boy.

All my life I've been told how wonderful La-Z-Boy Furniture is. Maybe it was wonderful, but the two pieces I have are disappointing. I ordered a big-man recliner and was assured that this was built to handle anything. My husband babies the chair, but one month past the full warranty, a bolt came loose in the footrest. I also ordered a sofa. When it finally arrived (3 months after I placed the order), the initial problem was just sinking cushions. A few months after its warranty expired, one of the boards on the frame came loose and broke through the bottom of the sofa. I immediately contacted La-Z-Boy and they said that it could be repaired but that we would have to transport the 8' sofa to the store. We are a 2-car family, and an 8' sofa will fit in neither the Prius nor the minivan, so we decided to just cross our fingers and hope that the frame would hold.

I custom ordered a sofa and loveseat at the Newington, CT La-Z-Boy Furniture store. I was told the order would take 5-6 weeks, and it finally had a delivery date 10 weeks later. Then, the sofa was delivered in good condition but the loveseat was badly damaged and I refused it. I then had to wait another 2 weeks for a 2nd delivery. At the time of the complaint, they offered complimentary napkins for the arms of each sofa. When the love seat was delivered, the arm napkins were to be delivered at the same time, and of course they were not there. We were at a standstill for over an hour before I had some assurance from the store that the napkins would be delivered by Sept. 30. Guess what, it didn't happen because they did not make it on to the store delivery in time. There was a time when La-Z-Boy had a good reputation... not anymore. I would never recommend this store to anyone. Very poor customer service, promise all kinds of things and then don't deliver. Am still waiting for the napkins.

I purchased a glider recliner and it really isn't much of a glider and didn't know it was more of a rocker than a glider because they do not carry any glider in the store as samples. But that's not even the issue... I purchased this chair on August 12, 2012 and this month I start finding pieces of springs and washers etc... beneath the chair. So it's falling apart a month out of warranty. The parts will be free, but I have to lug the thing to the service center and they will charge me labor to fix their faulty workmanship to begin with. So I guess I will just vow to NEVER EVER purchase their products again.... Lesson learned!

I bought two La-Z-Boy recliners in April. Besides back locker issue, the strong chemical smell is really big concern. We can't stay in our family room because of this smell. Now, I moved to a new home and I put them in an empty room and close the door. Even I open the window of that room I can still feel the strong smell whenever I walk in that room. It has been lasting 5 months but I don't see things turn to be better. I worry if this kind of smell will hurt my family's health. I coughed a lot after bought this one. I try to get some help to find out what kind of chemical stuff in the air. I bought recliner from La-z-Boy just because I thought they are expert at this kind of furniture. I'm very disappointed and won't buy or recommend anyone to buy anything from them.

I purchased a recliner couch from a retailer but I asked if this material was as good as Naugahyde and they led me to believe it was or better. I was concerned because the material was very soft. Well sometime later I noticed the material was peeling and flaking off even though the couch was sat on very little. I call the retailer but of course the warranty was out. I didn't think I needed to purchase extra warranty for La-Z-Boy furniture! I can purchase a new couch cheaper than I can have this one recovered. I've learned a hard lesson and I don't recommend La-Z-Boy any more.

I am in exactly the same place as Sherie from Ohio on April 19 2013. I also bought a glider/recliner from La-Z-Boy and the bolts have broken, come off squeaked and I have replaced the broken ones four times now. And if this was not bad enough, the padding on the arms is so thin, you are touching WOOD just leaning your arms on them. Cheap padding, and a very bad engineering design on the rocking/reclining assembly. This is not what La-Z-Boy USED to be. I, like others, have learned a very expensive lesson. DO NOT BUY LA-Z-BOY. You will be sorry you did. By the way, this was not a cheap chair; it was an expensive leather glider recliner, 2nd from the top one!!!

Salesman said 3/6 weeks for delivery. Now they say 3/4 months. Only 5 days from order so they certainly did not start to manufacture the chair if it takes 3/4 months for delivery. They refused to return my deposit. Why should they hold my money for so long? Dishonest merchant. Avoid this company or you may be as sorry as I am.

I ordered $6000 worth of furniture 16 weeks ago. A sofa, chair and a half, area rug and four coffee/end tables. I was told 8-10 weeks to delivery. It has now been 16 weeks. The sales staff just keeps saying they can't make any promises and try to change the subject.... talk about the weather. No offer of any type of compensation for our inconvenience. At these prices, I definitely expect better service.

I purchased a sofa/sleeper in mid-July. The salesperson told me it would be delivered near the end of September. You know what, why am I writing all this? Because nothing good will come from it. La-Z-Boy, you have lost a good customer along with my many friends and close associated.

I went to a local La-Z-Boy gallery recently to purchase a powered, leather recliner. The salesman told me explicitly that the recliners were all made in the USA. He also emphasized that the motors that power the chairs are from the same company that supplies its motors to BMW. I wonder what that means?

I have the recliner model with heat/vibrate controlled by a keypad. While not using the recliner, I smelled a strong electrical smell upon entering the room and investigating I discovered the transformer powering the recliner was very warm and the controller lights were mysteriously "on". I unplugged the transformer and thought it was a one-time occurrence. About an hour later I sat in the chair and noticed the controller seemed "stuck" to the leather arm and wouldn't move.

Three years, we purchased a very nice sofa and loveseat at La-Z-Boy. Our salesman was the best! We received the set and realized the upholstery was not what we ordered. We liked the model on the floor and knew it went with our color scheme so ordered that color for both. The set was a dream to sit it in when we got it but knew we had to get the right color or change drapery and paint the room. We had it one day and I took the back off it, took it to the store, talked to the salesman and showed him the difference in color of the floor model and the one delivered. After he checked, he said we don't carry that upholstery color anymore. He allowed me to select one that wouldn't cost more money (there were 3 colors to choose from). They were so drastically different! We told him there wasn't one that would work. He offered to let us look at another selection or pay for a gallon of paint for us to paint our room with (wonder who was suppose to do the labor here) but it would cost us more for another upholstery selection because that would be an upgrade.

My husband and I bought two La-Z-Boy reclining chairs from a furniture store. I called the manager and told him our problems. He informed me that I should let La-Z-Boy know what my problem was. So I did. Not much to my surprise, the person that represented La-Z-Boy did not want to hear my complaint. I had been informed by several people that La-Z-Boy does not stand behind their product.

We are repeat customers to La-Z-Boy and to my husband's dismay, I once again found a couch and love seat that matched our decor and I decided to take a chance again in the hopes that our experience with La-Z-Boy would be better this time. However, this was not the case... Two years ago I went to La-Z-Boy and purchased a recliner for my husband's 50th birthday. My husband decided to pick it up rather than have it delivered to save the delivery cost. When he arrived to pick it up, they practically threw it at him and closed the loading doors saying there was nobody around to help him load it into our pick up. I spent more on this leather recliner than many spend on an entire couch set. Once they had their money their attitude completely changed.

I don’t understand what all of this complaining is about. I have owned La-Z-Boy my whole life and never had a problem ever. I needed service once and got it immediately. Quality is awesome and price is fair. This product is sold for what it is. Good furniture at a fair price. I would urge anyone to buy La-Z-Boy over the outsourced garbage floating around out there.

I purchased this leather chair in Hickory this past month. I and my sister sat in the chair (leather wall-away and very costly $1,400). The salesman had me sign the back of a paper saying that once I bought it, it was mine no matter what. I didn't think anything about it, signed it and told the salesman that I needed it delivered and that was another $79.00. When we sat in the chair in the store, it was comfortable, leaned back and it made no noises (ratcheting when reclining) and it did not slide all over the floor and sat higher off the ground. I called the salesman the day after, complaining about the metal frame being on the ground and he told me that all chairs that were Wall-Away were metal touching the floor and had round protectors. I told him that I had never seen a chair like that and I worked for La-Z-Boy at one time.

Just paid around 5,000 dollars for love seat and recliner and club chair. The fabric which is micro suede has wood splinters in the fabric. I tried to vacuum it but we are still finding wood splinters. Called repair that tells me they are going back and forth with the corporate offices who tell them it could be cleaned. How can you clean wood splinters out of fabric? I think someone from corporate should take a trip to see the quality of the fabric the factory is using. I'm surprised at the responses I am getting from La-Z-Boy. It's three weeks now and still no satisfaction. I feel like renting a truck and dropping this crap at the store that gladly took my thousands of dollars before delivery. Very unhappy.

Two and a half years ago, my husband and I purchased a sectional for our living room which was, admittedly, more expensive than we wanted to pay but we were lulled into the propaganda about their warranties, great craftsmanship and long lasting wearability of the La-Z-Boy brand. Don't get me wrong, we love our furniture but after only two and a half years, a "wire" is coming out of the frame and in doing so has punctured the bottom of one of the cushions. We believed that the warranty for the frame was for the life of the furniture and we were right. The puncture in the cushion occurred because of the breakage of the frame. I know the fabric is only warranted for a year. If it were to fray and ball or come apart, I get it, but the fabric was destroyed by a wire from the frame poking through. Now there is a big hole in the bottom of one of the cushions.

We ordered 2 recliners nearly 15 weeks ago. Week after week they promised delivery, bunch of lies! They told us the warranty was better than it actually was and held our $1800 down payment hostage. Yesterday we went back to the store and raised a ruckus. I offered them $200 to let us out of the contract. After talking to regional mgr they agreed to refund our money. So DON'T GIVE UP! Make a scene in the store and become the squeaky wheel. Now we need to find another furniture store which will probably be just as bad.

I bought 2 recliners from Star Furniture and paid extra to upgrade the fabric. Within 3 months, the fabric on the leg extension and where the back of the knees rub started pilling. It has gotten progressively worse and noticeable. By the end of the year the chair I usually sit in is going to look like it's ready for a garage sale. Star does not warranty fabric, and from what I've read, neither will La-Z-Boy. So I'm out $1000.00 for 2 chairs with fabric that should have NEVER been used for upholstering. I've had numerous upholstered furniture pieces throughout my life and never before had fabric wear out within a couple of months.

My Adler recliner that I purchased from the Bolingbrook, IL La-Z-Boy Gallery in 2009 required new reclining mechanism. A couple days after contacting La-Z-Boy, the part was delivered and instructions to repair were emailed to me. It was a little too complicated for me to do myself so I again called and requested that they send a repair person. I was told the cost for repair would be $109 and that I would get a call within a couple of days. Sure enough a call came in on the 2nd day, and I was told the first available opening was over 1-1/2 weeks away. I would get a call the evening before, and they would give me a 2-hr window. That was no problem. Almost immediately, the cost for the repair ($109) was charged to my credit card. I've never paid a full repair cost before the repair was completed. I contacted La-Z-Boy management, and the "manager" told me that she would look into it. I have not heard from anyone since. Although I planned to replace my couch, I definitely will not even consider La-Z-Boy again.

I ordered a recliner in April of this year with custom fabric. Chair was delivered in June and I noticed design flaws from the very beginning (e.g. recliner did not stay in last reclining position, footrest unable to come up unless getting up and moving it forward manually, overhang of seating cushion extended by 3" leaving a gap in back of chair which proved to be very uncomfortable). No one came to look at the chair and weeks passed before they said it will be picked up by the company for inspection. Result: nothing wrong with chair. Would not refund total cost of chair and wanted a 25% restocking. Contacted BBB. They, however, they were unable to get results and closed case... Bottom line is it's now August. I have no chair and no refund. I want everyone to know what an inconceivable company that is and would advise consumers never to purchase anything from them. The only warranty I received from them upon purchase of the chair was for the material, and I was never told that a 25% restocking fee is required for restocking.

We recently purchased two chairs from La-Z-Boy, very bad move. Paid too much for what we got, brand new chair not even a month old and parts had to be replaced. Got double talk from staff, managers and owners, make sure you get all names and ask for written confirmation because the buck is passed down the line, you obviously need proof, LOL it’s just a joke!!!! Paid extra for warranties, do not stand behind their product. Will never purchase another item from them. Have purchased items from the Brick and other furniture places and had better service and items replaced without this trouble. Rating La-Z-Boy bottom of my list. The movie star that does commercials for La-Z-Boy should check the complaint list before she attaches her name to this product.

The couch and love seat were delivered to my home. The couch had a leg missing and a damaged leg. My newly laid hardwood floors were damaged because the delivery men dragged the couch across the floor. It cost me several hundred dollars extra for the floor to be repaired. After several months of phone calls and letters to the company I still have not received any restitution. This delivery was made in December of 2012. It is now the end of August of 2013. I am very disappointed in the manner that this is being handled.

I am a stroke victim and have mobility issues. So I purchased a Luxury-Lift chair from Dewey Furniture in Vermilion, OH. As the previous reviewer stated, they prominently wave their lifetime warranty in your face then refuse to honor it. In May, my chair stopped lifting. The repairman from Dewey came and found the weld on a metal brace had failed. He contacted La-Z-Boy for a replacement part and they refused him. He kept trying and they then required a photo of the frame in June, which he provided them. By July I contacted the owner of Dewey Furniture to see if he could prod them. La-Z-Boy said they would have to make the repair in order to not void the warranty but never gave the store the okay to come get the chair or even answer their emails. The failure of the chair creates an increased risk of injury when attempting to stand and possible liability. So, now in August, I am left having to pursue all legal remedies.

My husband and I made a very large purchase with your Lakeland, FL store on South Florida Avenue on April 28, 2013. Let me begin my saying when we first made the purchase everyone seemed so helpful and friendly, but it went all down hill from there.

Purchased a couch and recliner from La-Z-Boy in June. It took two months to get the furniture. The couch has no support, very cheap padding, no lumbar support and trying to operate the recliner in the couch is almost impossible. The chair is the same story, no back support and the cushion is flat. We got this stuff two days ago. When we called La-Z-Boy they act like we are crazy. Just fix the damn couch and recliner. I will never buy or recommend this brand to anyone. I will have to pay to have it fixed the way I want it. What a joke. La-Z-Boy sure lives up to its name.

I was concerned about quality from the beginning. But the salesperson assured me that I would be happy and also convinced me to get insurance against any problems. I have this Riley Recliner for 6 months and the fabric is pulling and thread bare. The padding is non-existent and you can feel the wood frame. I had a tech come to the house a month later I had heard nothing. I called was told that pilling needs to be shaved and everything else is normal. I hate the chair and want my money back. I wrote to the CEO. But it seems like they do nothing with customer complaints.

I purchased a 3-cushion leather sofa which has a recliner at both ends and a reclining chair, all in black leather. I chose this particular model because it had lumbar support. When I received the merchandise, it had a film of dirt and only lumbar support in 1 of the four cushions. I could also feel wood in the armrests. I immediately called the store to complain and they are sending someone to address my complaints which will occur about three weeks after delivery. But in the meantime I received a bill for the furniture.

I had read and that made my decision that La-Z-Boy furniture was made entirely in the USA and that is why I was willing to pay a lot more for it and felt that it would be safer.. for our health. I know all furniture and even all mattresses outgas some and they have flame retardant chemicals in them along with parts that have formaldehyde and other chemicals in the wood etc. I knew that many name brand furniture companies are having their leathers and cushions made overseas in China and other countries where there are not any or many restrictions on what they use..

I purchased a replacement recliner because the padding in my old one was collapsing. In the show room, the one I picked out was completely padded and relatively comfortable. When my new chair arrived, it looked good but after sitting in it a couple of times, I realized that I was feeling the wooden frame while sitting in a "padded" chair. I sent an email to La-Z-Boy and they said that they do not handle the service and I had to contact my local service. I followed their instructions and contacted our local service department. They had a contractor come out last week and inspect the chair. He took pictures of him holding the unpadded wood frame between his fingers while he was standing next to the chair.

We were replacing our leather furniture in our family room after 15 years of great service (not a Lazy Boy). Based on Lazy Boy's corporate name, we felt safe that buying from Lazy Boy would be a good experience. We ordered our sectional from the Christiana store in Delaware and was told it would take 16 weeks. OK that seemed like a long time for something that was built in the USA but we were willing to wait. Well 16 weeks later I took a day off work and rented a truck to pick up our new sectional. Upon getting it home and setting it up we found one of the pieces was wrong. After contacting the store, we were told that the salesperson put a wrong number in when ordering. They called back a couple days later and said, "Good news, we found the piece you need in Florida and we're having it shipped up here." She told us that it would take another 2 weeks. OK what's another couple of weeks? They agreed to delivering it to us at no cost.

As a summary, I purchased the set a little over two years ago. I knew it was out of warranty, but the problem I have started to occur within the 1st year though and has gotten progressively worse. I firmly believe that there is no way that Sears or La-z-boy are not aware of this problem. To be specific, the cushions have been deteriorating at an increasing rate from the time of purchase. Within 6 months, we started to notice a colored dust coming off of the cushions when we sat on them. When we touch the cushions, they feel powdery and our hands come away covered with a dusty powder. Additionally, the cushions are simply falling apart. Because of the problem, we have barely used the set, so there should be no wear and tear on it.

I bought a La-Z-Boy powered recliner last fall. I suffer from bulging disks in my lower spine and could no longer sit on our sofas without pain. The recliner was a godsend, and helped my back tremendously. Within six months, the chair began to sink back. When you would sit in it without reclining any direction, you already feel like you were tipped back. Then one day, the back just fell off. I contacted La-Z-Boy around the middle or end of May since the furniture was still under warranty. The repairman came out the first week of June. He ordered parts, said it would be a week or two and they would be back out to install them. The parts came in the mail, and I called back to reschedule the repair date. They said I didn't have ALL the parts, and I'd have to call after the back came. Fine. I waited.

CONSUMERS BEWARE!!... DO NOT BUY AT THIS LOCATION!!... Please make sure you read all the complaints listed for *ALL* La-Z-Boy furniture galleries through the BBB and Consumer Affairs before you set foot into this facility. Everything you read there applies to this location as well!! Trust me when I say I should have done this first; it would have saved me a lot of headache (!!!) and my parents close to $1900.00!!!!

Our Lazyboy sofa and two recliners are uncomfortable. They told us six weeks when we ordered them. It took twelve weeks with no word from them. After we got them, the sofa sinks on one end on the cushions which causes backaches. Very uncomfortable and ready to sell them.

My mother purchased her sofa three years ago. She has been complaining to the store manager for one and half years. The sofa has faded stripes in the cushions; it will not hold its color. She is not pleased with the condition of the sofa. She will never purchase another sofa from La-Z-Boy. She is out several hundred dollars trying to fix the problem. No one wants to help her with her problem, even though it has a five-year warranty.

I purchased a recliner the first week in April, 2013, chose the fabric and bought the special 7-year warranty, $1,800 plus. I received the chair on June 10, but had to pay an additional $26.50 for deliverymen to take away the chair that was being replaced (news to me as the sales person had advised that the old one would be taken away - no charge mentioned) and I had already paid the delivery charges in April. The chair was NOT as comfortable as the floor model in the store and to my dismay, we found the chair had very, very little padding in the lumbar area which was the #1 priority when shopping for the new chair. In fact, the sales lady said they would put in memory foam in the seat and lumbar to ensure the support and comfort I required. After two days, I noticed the fabric was loose on the arms and leg area (you can grab a handful of 3-5") and threads from the fabric were uneven and irregular.

I initially made the decision to purchase a chair from La-Z-Boy because I wanted the best; I wanted the Cadillac of chairs. I finally made my choice and went with the 1.5 recliner. I’m by no means a plus size person, but they advised me that these chairs were designed for that purpose. I just wanted a roomy chair. The chair in the store was black leather and it looked and felt great. We paid a total of $1,367.27. I’ve done my research and I can get a full living room set for the same amount at a different retailer, just thought it pertinent to mention at this point. What I received from La-Z-Boy was not an accurate reflection to the chair I chose in the store.

I helped my 80-year-old mother choose a La-Z-Boy rocker/recliner with $600 gift card my sister gave her for mother's day. The store did not have the chair she wanted in green, so we ordered one in that color. My mother was not aware this made the chair “hers” no matter what from that point on. When her grandsons picked the chair up from the store to avoid an additional $60 delivery charge, they were not aware that by doing so, they were “accepting the chair as is” and the flawed material on the chair. The store owner's employees wrapped the unboxed chair in a fitted plastic cover and secured it with some sort of plastic wrap with a crisscross pattern that is still visible on the headrest of the chair.

I went into the La-Z-Boy location in Portage, MI to browse and look at furniture for my basement entertainment area. A salesperson met me soon after I walked in. We looked around. I got an idea of what I wanted at the time. I did not make a purchase and was just looking for ideas for possible future purchase. I had gone in a few months later to browse and see if they had any new selections. I was getting closer to buying, but wanted to pay cash and was waiting for my tax return so was not ready to purchase. I finally had to delay my purchase, as life got in the way with a needed car purchase for my wife, private college for the daughter, a water well tank and pump issue at the house, etc.

I have since been contacted by their service and it looks like I will be getting parts "no charge" since I will install it myself. These chairs are about 7 years old, so I guess there might have been an issue with the product. It turns out, after closer inspection, all the bearings are shot on both chairs.

After only owning the sofa a few months, the cushions had compressed to half the size of when I bought it. Also, they are falling behind the sofa. They said it was the way we are sitting in the seat compared to the design of the sofa. I said, "The both of us?" They agreed to replace it, but my warranty is over, so if it happens again, I'm SOL!!! I even asked the sales woman about this sofa, and she said no worries!

I'm trying to get service with email supplied, service@lsgvancouver.com. It comes back undeliverable. These people will not answer their phone or reply to messages left. I will have to go to the store in person and force their hand. I will keep trying.

I have previously written a very lengthy detail of my experience. I have been trying to deal with the Cedar Park, Texas store and these people are impossible. Now they want to send the crazy service technician back to my house. I DO NOT FEEL SAFE BEING IN THE HOUSE WITH HIM!!! I explained that to them and was told he was the only technician they had. I live in the greater Austin area, and I find it hard to believe there is only ONE guy to service a 1M plus area. This process just keeps getting WORSE. Whatever you do, stay AWAY from LA-Z-BOY. Don't just depend on my word. Please read the reviews and go to FACEBOOK and read about all the unhappy people.

We are on our 5th replacement part. Each item replaced has taken 2-4 weeks. No refunds permitted, only store credits. They offered a new unit taking another 6-8 weeks. The unit still does not work properly. No changes will be made to the specs. New unit will have the same problem. The memory foam does not have enough clearance and bends the safety and recliner bar. Unless we take them to court, we are stuck! New choice must be ordered in store. Will not accept verbal "We want what we ordered but a working unit and not junk."

I have a sofa/loveseat combo and two chairs from them. The sofa/loveseat I had worked on after about I owned it 7 years. The service was great! Fixed at no cost except labor. Parts were free. We have now moved them all 5 times in the past 8 years due to economy... The chairs have held up. The sofa has too but the movers broke the loveseat when trying to assemble it improperly. We are now giving the sofa to the kids and purchasing a loveseat for our living room. Love La-Z-Boy!

Although we liked our salesperson, all told, this has been a horrible experience. We ordered a $4,000 plus sectional. They held it for a month while we were on vacation. They never inspected it until the day it was scheduled for delivery. They then cancelled the delivery when they found the damage, and we were told it had been damaged during shipment. With attitude, we were informed our only choices were delivery damaged and a promise to fix it in about a month; or wait about a month to be fixed there and then delivered. We were never given the opportunity to get a new sectional as we ordered, just a broken one that either had been fixed or would be fixed.

When we received our two chairs in Feb 2013, we found that the backs were cut when they unbowed the chairs. We called the same day and a service rep came out in two weeks, took pictures and said we would hear from the service center. We did not hear and started to call. Every time, they said the fabric is backordered. After four months, they tell me the same thing. Last time I will buy from them.

In Feb/13, I purchased a La-Z-Boy power chesterfield and chair. In April/13, they arrived both with broken rails. Unusable. The agent ordered parts for both. Parts arrived Jun 13/13 but boxes were incomplete. Furniture was picked up but all parts are not here. Another eight weeks of waiting to be fixed and there is still no guarantee that they will be fixed. Stitching is all coming unraveled so new seat for the chair has to be ordered. Now we are looking at Aug/13 for them to be fixed. That is over six months. I have asked for the store manager to call me as I am going to ask for my money back. How sad is that.

We ordered a leather power recliner on Jan. 3rd, 2013. The chair came in on March 10th - wrong color leather with a very shiny finish. The store manager in Ft. Myers, FL said he reordered the chair on March 18th. Long story short, the 2nd chair arrived on June 7th. And for all the inconvenience, I received $300.00 off this $3,000.00 chair. Also, the newer chair came with this ugly shiny finish. I want to finish by saying during this ordeal, there was no communication at all from the La-Z-Boy Store.

I was offered a leather protection pkg and declined as I have had leather furniture and never had a problem with it... so I thought I had turned down a scam. After a few months, the leather began to fade and continues to do so even after treating it myself. In addition, the reclining mechanism is slipping and popping and needs to be replaced. My papers say "life time" guaranty on that. The rep says that I have to pay $100 for transportation fees or transport myself. After that, the guaranty is good for only a year. The quality of this company has fallen greatly, and now I am loathe to pay them anything for anything. Lesson learned... I will never shop there again.

Purchased this leather recliner two years ago. Started getting itchy skin and bumps on my legs and arms. This has been going on for two years. I guess it must be the chemicals in the leather. I went through a process of elimination for the last two years, NEVER thinking it was the leather in the chair. It had a very strong chemical smell when delivered. I called them today and was told it is too late for them to do anything. Well, in my opinion, it is never too late. I have been through a two-year nightmare and can prove everything I have done in investigating this mystery, including several doctor visits. I understand that importing leather from Asia has caused many allergies with people. It took me two years to find this out.

We reviewed fabrics at the store. We chose a fabric, paid the down payment and waited for the chairs. Two rocker recliners arrived. The fabric pattern does not match. Customer Service manager says the pattern is NOT vertical and it is considered a "random pattern" (See attached pictures). Customer Service Manager also stated that there is no pattern repeat.

I bought two powered recliners in 2007 as retirement gifts for myself and my mother. The local store is about five miles from our home. We got the 10-year warranty and the lifetime warranty. Both are now in need of repair (inoperable). The service center informed me that as of January 2013, they no longer do in-home service, nor do they do pick-up. I can either rent a truck and have the chairs delivered to the nearest repair center (about 80 miles away), or they will recommend an outside service company that will come to my home for pickup and repair. This outside company requires payment - so what good are the warranties I paid for? I will be buying another recliner, but it will not be from LZB. There is no incentive if there is no service.

We bought a leather recliner for $1,000, 3 years ago and purchased a leather warranty at the same time. The recliner has started to fade by the armrest and the leather is looking old and worn out. It gets used by only 1 person, my husband. After contacting the warranty company and La Z Boy, I found out that no one wants to do anything about the fading. We own all leather furniture throughout our home and this is the only leather item that has given us problems. What happened to their 100% warranty and the fact that it's made in America so the leather is the best?

I am so disappointed in my La-Z-Boy furniture. I have owned La-Z-Boy furniture before and loved it. This time, I special ordered a reclining sofa and loveseat - $4,000 worth of furniture. When it came in, I was immediately disappointed. The cushions do not match and the sofa and loveseat are very poorly made. It feels like furniture from Wal-Mart or K-Mart. After having this furniture for 3 months, the cushions are flat and look like they have been sat on for years. I called and had the service guy come look and he told me there was nothing he could do. When I asked him about the overall quality of the furniture, he said that it wasn't as good as it used to be. He said years ago they made the foam and the cushions much better, but because of that, people were losing their jobs. If the stuff doesn't wear out, they won't need service/repairmen. So, in order to save jobs, they reduced the quality. He said they want their service guys to have furniture to work on. CRAZY... I am so upset. This stuff is really crappy. There are not enough words to express how bad this furniture is. DO NOT BUY LA-Z-BOY.

Had my new La-Z-Boy sofa for 1 year after paying $3,000 and my back started to hurt. I can no longer sit in the couch and have no recourse. I called an upholstery company to see if they could fill it more as there is no support, and they stated that La-Z-Boy was bought out over 5 years ago and they use substandard foam. He could not even fix the problem as the cushions were not zippered but pillow top. This country just sells crap, from the food we consume to the goods we buy.

I am extremely disappointed with the purchase of my couch which was purchased on 9/26/12. It was a special order and was delivered the end of October 2012. For two months (Feb and March), it was not used at all. I contacted Art Van Furniture who sent someone out to look at the couch. He removed all of the padding in the backs, pulled it apart then put the same fiber back in. I was informed that I would have to do this for the furniture to keep its shape. I was never informed about this and would never have purchased it if I had known. I feel this is extremely high maintenance.

I purchased an arm chair on 03/05/2013. I was notified yesterday that I could arrange my pick up at the local warehouse location 22 miles from my house. When I showed up, the warehouseman attempted to load an ottoman on my truck. After speaking with the salesperson, it turns out that the wrong item number was applied to my order. The salesperson elevated the issue to the manager (store owner) who provided a small credit and promise of free delivery when the correct item arrives. I was told that the order would take another 6 or more weeks to receive. My money was in your company's accounts for over 8 weeks, and I have no chair and a token credit. In addition, the wait is uncalled for. The factory ought to be able to expedite the replacement order to cut this time short. The store owner may have to wait patiently but, as the customer, my patience is gone.

The leather furniture has been covered with slip covers 90% of the time. Leather is fading; some spots have no color left at all. Reclining handles are between the arm and the cushion. They are handles on thin wires which you pull. They have broken twice due to the fact that the connection is wire; I now have a hole in the leather on one cushion. The furniture looks so bad I cannot uncover it when company comes. They only offer 1 year warranty... because they know the quality of their product. If the handle breaks, you have to replace it yourself. If I hadn't paid $1200 for the set, I could accept this better. Stay away from La-Z-Boy!

We purchased a sectional in February 2013. It had to be custom made and delivery did come within the 6 weeks we were told. When we got it, we found that seams that were on the seats did not line up with each other. The stitching on other areas weren't finished and already coming apart. Threads hanging everywhere. We called and complained over and over. Finally, I had a customer rep come out and take pictures over a month after we got it. Then nothing. I called a couple weeks later and they said they were backlogged on complaints (no, really?), but I would get a phone call the following day by management. Two weeks later, still no phone call.

I purchased a sofa and club chairs on December 31, 2012 from the Burlington, ON location. Most of the pieces were available for immediate delivery and that portion of the transaction occurred without incident. The sales associate, Colleen, required that we make a full payment for the one piece that was on order at the same time as purchasing the other items. She told me that the item would arrive at the end of February 2013. At the beginning of March, I contacted the store in regards to my chair module. It wasn't in stock but she said it would arrive at the end of March and that she'd call to confirm. She never gave me a call back.

I bought a Reclina-Glider about a year ago. During this year, the bolts on the base of the recliner have broken three times. I would never have bought the chair if I knew it was going to have an ongoing problem. Each time, a serviceman has come to replace the bolts (after a 3- to 4-week wait). The last time a bolt broke, I complained to the store consultant from whom I purchased the chair through. After dodging my phone calls for weeks, she finally told me that her service manager said that it was "out of his hands" and she told me to contact the corporate office.

I bought a furniture from La-Z-Boy Furniture. It is nothing but garbage. Sales people will sell you anything and lie about what you will get. To get you in the grind room, they will tell you that you can get any fabric you want by just looking at their showroom selection. Not true. It is going to cost you. You tell them the way you intend to use it. You have the designer come up and tell them how you will use it and show them how furniture is wearing.

I originally ordered a La-Z-Boy recliner, nearly $3k. Well, I was going off of their reputation; when I got home, I started researching and found this site. Glad I did because I started reading, and everyone was saying the same thing. I also found out that 3 people where I work and my in-laws all had La-Z-Boy recliners. All 4 of them said to cancel immediately and that buying La-Z-Boy was the worst couch they had ever purchased. So I went in to the store in Glendale, AZ to cancel. They did cancel without any issues... until that night when the sales guy called and was all pissed off I cancelled the order.

I have a "top-of-the-line" recliner purchased 12 years ago. The chair required a metal bracket be replaced. The part would cost about $1 to manufacture. They charged me $60 for the service call to come to my home plus $65 for labor. This is definitely not a good purchase from the warranty perspective.

We purchased the Annabella recliner, loveseat and chair less than a year ago. The cushions have not held their shape. We are happy with the structure, but the cushions look like they are at least five years old. I bought a La-Z-Boy because of the name, but we are very disappointed. It is under a roof and we also have covers for the whole set. Whenever the company comes over, they say they love the furniture and say, "What's wrong with your cushions?"

We ordered a couch and love seat on Dec. 31, 2012. We were told it's a special order and were given a 6-8 week timeframe. When they delivered, it was two couches. We called the store and spoke to the manager Ryan who ordered a replacement love seat for us. When that was delivered, it was the wrong color! We spoke to Ryan again and he apologized and ordered the loveseat in the correct color. We had purchased the furniture and decided to finance a portion of the price which was $3,131.19. When we got the statement from the finance company, it was for $5,000 and it showed that we had made an additional purchase for that amount. We called the store and were told there is no one managing the store on Tuesdays and Wednesdays! After talking to the billing dept, we were told that someone entered in the information by mistake. We are still waiting to get this crap sorted out. This was the worst furniture buying experience ever! They really live up to the La-Z part of their name.

I purchased a reclining sofa six months ago and it was already falling apart. The entire sofa is failing, but they won't replace it. Instead, they will repair it, piece by piece as each section fails. Now I am left with a new sofa that has been pieced back together because of faulty workmanship. La-Z-Boy is not what it used to be and I would never buy anything La-Z-Boy again.

On 9/28/12, I purchased a sofa from La-Z-Boy in Spanish Fort, AL. Because the sofa I selected was a floor model, the salesperson said I could get another one in whatever color sample I wanted. I picked a color and asked how long before delivery. The salesperson responded about 3 weeks. I thought the sofa would be coming from a warehouse or another store. I found out later it had to be manufactured. After 5 weeks, I inquired and was given the runaround. After 7 weeks, I was told delivery would not be until Dec. I told the manager to cancel the order and was told no cancellation and no refund for special order. He told me to read the contract, which I didn't know was a contract, and sure enough my husband had signed their contract taking away all our rights and La-Z-Boy taking no responsibility at all.

I bought a La-Z-Boy recliner last July. Within six months, the material was breaking down. You could see the backing behind it and also the footrest padding breaking down. It looked like it was six years old instead of six months! I called the store I bought it from and they said I could bring it back. They would sell it for me of course for a loss and then I could purchase another chair. I could not believe that as who would want to buy a chair and still have the same problem. I then called La-Z-Boy headquarters in Michigan. Four months later, they called and asked if I was still having problems. I said yes and then they said it would cost to have someone to come out and look at the chair. As of this date, I have the same chair, same problems and no solution. I will never buy another La-Z-Boy.

After four weeks of delivery, my sofa is falling apart. The cushions are sagging and bunching, leaving large gaps between the cushions. The fabric is also bunching and pulling away. I am being told by the dealership where I purchased my sofa that is not a factory defect. I was told I am not eligible for a refund because I did not call within 3 days. It wasn't until we started sitting on the couch that it started to fall apart. I am requesting a full refund plus the purchase cost of the fabric protection. I do not want the same style sofa because it is a poor design and I am sure the same thing will happen. I expect a couch to hold up longer than 4 weeks and you cannot tell me this is not defective. Lazy Boy will not refund me but will send out a repairman.

I purchased my recliner In December, and I was immediately dissatisfied with it. There is an odor that resembles body odor which led me to get the impression that it was used. The seat was stuffed lopsided (or unevenly). I can feel the frame when I sit and it feels like I'm sitting in a hole. I began to consider how to get rid of the smell and what to do about the seat being so uncomfortable. Then I told myself, "No, I just purchased it, and I should demand a new chair or my money back ($1,000)."

Successfully resolved to my satisfaction on 3/4/2013

After my wife and I were reluctantly persuaded into accepting a leather color that was not even our fourth choice, we were told the order would need to be placed if we were to take delivery within our 4-week timeframe. After putting the order on my American Express, the store manager (Dean of Wellington Florida) asked us to come back in a week to firm up a delivery date. We did so and then were told that the order would not be delivered until weeks out of our required timeframe, so I asked him to cancel the order. He said he could cancel, but there was to be a 30% restocking fee for a product that was not even built yet, because we signed a contract that only gave us three days to cancel. I am certain that the manager's "Come back in a week" request was a tactic to achieve that exact result. The company customer service gave no satisfaction. La-Z-Boy has no interest in having happy customers.

I bought a La-Z-Boy recliner in July of 2012. When I bought this recliner, we opted to buy a 5-year fabric protection plan for the total of $79.99. This February, my wife knocked the head off a cigarette and burnt a hole in the armrest. We called La-Z-Boy and were told to contact Guardsman who takes care of the repairs. We called Guardsman and was told that a form would be mailed to us and to fill it out and return it. We filled out the form and returned it and got a reply a week or so later telling us that the request for the repair was denied because "the required reporting time frame for the damage has not been met." What the hell does that mean? I called Guardsman and was connected to a specialist named Angie who told me there would be no refund or repair and not to call again because they would deny the claim. I called the La-Z-Boy store where we bought it and talked with the manager with no results. I've complained to anyone who would listen and still there are no results. I don't know where to go from here but never again La-Z-Boy.

The Rockville La-Z-Boy was one of worst shopping experiences I've ever had. Put it this way, I've never in my life wrote a review for a store ever. I'm so upset about my experience with them though, I had to vent my frustrations. First of all, the total price for a couch and recliner came out to $3,500 and that was a sale! Then to top things off, they said it would take 6-8 weeks for delivery. No problem, it's a special order so we waited. After 8 weeks, I called to check the status and they said it would be an additional 2 months before it was ready! I said I no longer wanted the furniture. Then they said I would have to talk to someone else about that and that he would call me tomorrow. Two days go by and he never called.

We purchased a Gibson loveseat a little over a year ago. It's used mostly on weekends. A couple of months ago, we noticed that the left seat was beginning to incline backwards even in a non-recline position. We went to the store and were advised to adjust the butterfly screws. When we came back home and were about to adjust it, we noticed a slight bulge in the center board. There were some wood shavings below as well. We immediately called for service. We stopped using the loveseat and a few weeks later, the technician dismantled the board to inspect. To our horror, the board was previously broken and had a piece of wood stapled to keep it intact (see picture).

I purchased 2 recliners, $1000 each, and after just a couple of months, the recliner part stopped working on one recliner and the buttons popped out of the back of same recliner's upholstery. La-Z-Boy wanted to charge me for labor. I refused to pay for a service call so after arguing with customer service, they sent me a part to replace with no instructions and said if I did replace it myself, warranty would be void. Who wants to pay $2000 for recliners and pay for service to repair after a couple of months, and while under warranty? My recliners were purchased to go in my bedroom and were not used very much. I can't imagine what would happen if they were used in the living room. I wish I had read these complaints before I paid this much for recliners. I had paid $200 each for my previous recliners and had them for 10 years and my son is still using them. I would never buy La-Z-Boy products again. They are not worth a fraction of what they charge and warranty and customer service is no good.

My daughter and her husband bought Ron (Father) a La-Z-Boy leather recliner. I noticed the left arm stitching coming apart and tried to use rubber cement to stop the seam from progressing apart. Then I tried leather glue, but it has now pulled all the way. It is not very old. What kind of cement can I use? I can’t get a needle to go through the holes where the cord thread was. What can I do?

I went to buy a La-Z-Boy recliner and loveseat after sitting in a very comfortable couch that my friend had just bought. You actually would sink into it and felt as if you were in heaven. Well from what I remember of La-Z-Boy, they were the most comfortable couch and chair you could buy. I went to a showroom and tried all the recliners. I skipped the couches. Wrong move. I purchased a Lancer recliner and matching loveseat. The minute I sat in it, I knew I was in trouble. These couches are as hard as a rock. There is absolutely no give in the cushions. I feel as though I am sitting on a hard chair. Tried pulling out the recliner and it was no better. My head juts forward because the pillows are so overstuffed behind your head that you get put into an unnatural position that is a c-curve. Very bad for the neck.

I bought an $800 chair 4 years. ago. After 1 week, the chair needed repair. Now, after only 4 years, metal pieces are falling out from the bottom of the chair and I mean big pieces and the springs are destroying the foam padding from the bottom. They want to charge me $99 for an initial visit and they said they won't cover the padding. What a piece of trash. I have always bought La-Z-Boy chairs but will never do business with them again and will talk others out of doing so. I will go on all their social networking sites and warn consumers not to purchase any of their products.

We've been very happy with the La-Z-Boy recliners we had, so we purchased a La-Z-Boy reclining sofa and loveseat (model 440-340). The workmanship is so poor the two pieces look like totally different models from each other and the samples we saw in a showroom. The tufting or bunching of the material is different on every footrest and cushion. The corners of the backs have bulges. The armrests and cushions all have a different amount of stuffing. The cushions we sit on are starting to sag after three months. The material has runs in it on cushions we never use. The sales rep told the store we purchased from that all of these issues are within La-Z-Boy's tolerances. We'll never buy La-Z-Boy products again.

The Calvin recliner I purchased in January showed signs of being defective shortly after delivery. You could feel the metal supports through the seat cushion due to minimal or cheap cushioning material. It caused extreme discomfort. I also was told at purchase that it was recycled leather, which proved to be 44% true. I also was told it was made in America but discovered it was made of cheap foreign materials. La-Z-Boy quickly runs away from any responsibility from their product. They actually tried to shift the blame to me. Had I bought a more expensive chair, it would have been fine.

I have been thrilled with my La-Z-Boy couch, chair and ottoman for years. Recently, I called and requested a replacement foam cushion for the chair because although the springs and fabric held up very well, the foam seat cushion was beginning to break down. I was charged $80 for the replacement foam, and although I had to wrestle it into the zippered cover, it worked. Now after just three months of use, that foam cushion is more broken down than the one I sat on for years. My biggest complaint is that when I called to report this, they said there are no refunds. They offered to send me another foam cushion, but the lady on the phone said it would be "the same" as the one they'd already recently sent. She said if I wasn't happy with their offer, I could take the chair seat cushion to an upholstery store!

I'm disappointed in the La-Z-Boy couch I purchased. The warranty really does not cover anything as if you read the fine print, you have to pay for labor on almost everything. The cushions have not held up and the fabric is not of the quality of the older La-Z-Boys. I would not recommend them as a brand to anyone nor would I purchase from them again. What a real disappointment after the good quality recliners that my parents had.

We purchased two lazyboy recliners and picked out our colors. One was almond and one was burgundy. They were both in stock. We paid in full for the chairs plus $99.00 delivery fee. The chairs were to be delivered the next week. When they came, the almond was there, but the burgundy was now driftwood! The deliveryman called the store and I talked to our saleswomen who proceeded to argue with me that I ordered the driftwood! I said that no, I did not and that I was sending the driftwood back on the truck and was the burgundy still in stock? She checked and said yes, that it would be delivered in six days. Fine.

My couch was broken from day one. They replaced the mechanism and it still was broken. They ordered a new mechanism and a bottom cushion came to my house and was installed. All is well. I'm still concerned that after the one year warranty is up, I'm screwed as far as fixing it again. But for now, it works fine.

My parents bought two big man recliners back in the early 80's; both are still solid as a rock and although the fabric is worn, they are still comfy, worked fine, etc. So I decided I will buy myself a La-Z-Boy big man recliner for myself. When I sat on this chair, it went so far back I almost tip over. Just sitting with normal legs down and arms on armrests, I feel as though I am on a dentist chair or an astronaut looking upwards at the ceiling. When I sat on my parents' chairs, it's not like this at all. If I raise my arm up to my head, I literally tip backwards and have to lean forward to not fully tip and fall back! When I visited my mom recently, I again sat on their chairs. I had zero issues and even when I leaned back with both arms behind my head, I don't get the slightest feeling of tipping. I wrote to them about this but received no replies. The store I bought it from says to contact La-Z-Boy, so I guess I need to call them and see what suggestions they have for my chair or how to fix it.

When the sofa was delivered, there was a very strong chemical odor. We took all the cushions out on the lanai and left them there for three weeks. When the door was closed to that room, I could not enter the room because I could not breathe. We left the slider open every day to air it out. It is now over a year and I still have a problem sitting in that room. I feel like I have swollen glands and my ears ache. I leave the room and it goes away. I feel there is a gas emitting from the pillows.

Beware of built-in obsolescence. The hand controller, heat, and vibrator has a 36-month warranty. However, if it goes out in 42 months (6 months more), it's not their fault. I believe that's what they call built-in obsolescence. If they give you a supervisor with the name of Bob and he calls you, forget it. If you’re a senior and you spend top dollar for the top of the line because of back surgery, don't count on La-Z-boy. All I got was, “I’m sorry, but for $350, we'll fix it.”

them. I replaced a recliner last year and the new chair is nowhere near the quality of the older chairs. This chair is so uncomfortable it's killing me! The back has been replaced 2x; the seat has broken down and the arm rest has broken down. I spent over $1300 and have junk. A repair tech told me the chair back is stuffed now instead of foam, and the foam they do use is much lower quality than the original foam La-Z-Boy used.