La-Z-Boy Furniture Galleries Reviews

I wanted a recliner that’s why I bought a power recliner from La-Z-Boy. I’ve got an issue with the chair that they’re trying to rectify. Seems like it’s got a heating element in the cushion in the seat and you can feel it when you sit on it. It’s uncomfortable. They sent a service tech out and he said it couldn’t be repaired. They’d have to replace the cushion so they have one on order. And I was just wondering why I couldn’t just return it rather than wait five or six weeks for a new cushion, but they wouldn’t allow me to do that.

My husband and I purchased a Lazy Boy power recliner and loveseat in August 2014. We shopped at Lazy Boy based on the recommendation of a friend who had recently purchased her second set of family room furniture. She spoke very highly of the quality of your furniture and how long her first set had lasted. We spoke at length to the salesperson about my concerns about the fabrics holding up as we have 3 dogs who like to sit on the furniture. I was told that my fabric choice would be durable enough for pets. I also purchased the warranty.

We were initially told that our purchases would be delivered on November 30th but the new delivery date is December 17th. We had a family event planned on December 6th and the reclining sofa/love seats were more than just aesthetics as a number of guests were from out-of-town. Since then, we were back into the Burlington, Ontario store to convey our disappointment to our salesperson Don ** . He was very understanding and while he did not say so, I know that something outside his control forced the delay. I'm confident it was not his mistake because I recall him going onto the store PC.

10/30/14, my husband and I purchased furniture for the total of $8169.14. We applied for credit, was approved for the total sale, signed the papers, and ended our transaction being told delivery would be 4-6 weeks and they would contact when ready. Almost 5 weeks out, 12/2/14, we randomly checked the status of delivery and was told the order had never been processed, because "WE" never put 25% down to start the process of "building the furniture". Today, they told us we would need to shell out over $1600 to have our order from 10/30 processed, AND it would be an additional 1-2 weeks.

Sometimes the La-Z-Boy will pull out okay, and then sometimes it takes an effort to get it out. It might need adjusting but sometimes we have a problem. Also, my last La-Z-Boy came with head covers and arm covers, and this one did not. I had to order them. That was my big gripe right there. You pay enough for these that they should put them on. I went out and got some towels to put on there. 'Course they said they could make them. Well we got our sofa and we haven't gotten our loveseat yet. That should come around Christmas time. We ordered two pieces last time and then we ordered two pieces this time. You would have thought that the covers would have come with the sofas and the loveseat but it didn't. They would have cost $25 a piece. That'd be $225.

My husband and I went with my uncle and grandma to buy my uncle a chair. We went about three weeks ago and my uncle found a chair he liked for $1100. We decided to wait and came back on Black Friday. The price of the chair was bumped up to $1450 and marked down to $1200 as a "Black Friday Sale." This was $100 more than three weeks ago! The sales person gave us attitude when we asked about it, so we asked to speak to the manager. The manager was rude, defensive and make up excuses rather than addressing our concern and being understanding. We decided to take our business across the street to MJM Furniture and got a comparable chair with the exact same features for literally half the price plus 25% off for Black Friday. Our family will not be using your company.

I placed an order for a chair on 11-22-2014. I asked the sales guy if it was going on sale for Black Friday. I was assured that it was not going to be on sale. I found out this weekend that it went on sale for 25% off. I went to the store today to ask if it was possible to get it at the sales price. The manager wasn't there (really at 1:20 pm?) and I spoke to a lady that just shrugged her shoulders at me when I told her I missed the sale. That's what pisses me off the most. I was treated like she didn't care. Then she started talking but never said anything of any value. I still don't know what her point was. Words were coming out, but they didn't make sense. I'm really disappointed in a store that I thought was people oriented.

I bought a reclining Jace couch in November of 2013 and I believe this couch is defective because the metal plates on the bottom had to be replaced because it had corrosion metal on them. After this was replaced, the cushion of the couch now is very uncomfortable and has prickle feel. I believe that this couch was damaged or left outside prior to when I purchased it at the warehouse. The couch is very uncomfortable and we need to have it replaced. We have only had it for 13 months, I need to speak to La-Z-Boy corp about this; This couch should last at least for 5-7 years not 1.

This is our second purchase from La-Z-Boy and we love the quality of the furniture. The guys who did the delivery were extremely nice. They put everything together great. Would recommend!

We paid $2,190 for a leather reclining sofa and chair 12/30/2011. About a year ago, we started to notice that the "leather" surface was peeling off the back of the sofa. It is peeling as if it were a vinyl, which it probably is. What we thought was real leather was either very low quality or a synthetic material. I called them a year ago when this started, and they said it was out of warranty, but I could purchase a new entire back of the reclining part of the sofa for $500.00. They said I should have purchased their extended warranty. I should not need a warranty for an item which just falls about. I could see maybe a warranty for something I caused by accident, but this was just failure of quality.

My mother got a couch and a recliner from the Lexington, SC store. It was delivered on time with no problems. Then when we got a good look at the furniture, the arm of the couch was sewed wrong and did not have the proper stuffing. She chose to get an electric recliner in the couch because of her age. Less than 3 weeks later and the recliner is broken. The reclining chair release slams down and it has hurt her arm to the point she can no longer use the chair. When contacted the sales person whose name is Kaye, she informed my mother she had 7 days to make a complaint. She is waiting on a repairman to see if anything can be fixed. I would recommend no one buys anything from them. This couch and chair will be lucky to be used for 6 months.

We purchased La-Z-Boy recliner because we needed one that didn’t rock. Everyone at the gallery was very nice and helpful. Delivery team were nice too and very courteous. It was a very pleasant experience. I’d deal with them again. Excellent quality.

We bought a recliner approx. 10 months ago and the padding started to break down at about 4 months ago, we have calling and calling La-Z-Boy and comfort care but all we get is the run around. They make a appointment and then break it or change it. Or they say that they are sending replacement padding and we have not ever received it yet... I have read so many complaints on facebook and else were, I think there should be some kind of class action lawsuit to maybe take care of the customers out there that being taken advantage of by La-Z-Boy.

Our last purchase from La-Z-Boy has been about 15 years. We've had the same La-Z-Boy couch for about 15 years and replaced it. The representative at the gallery was very friendly and very helpful, and when I would go back and check on things, I was very pleased with all the response I would get. The quality of the furniture is excellent. I didn't even think about going any place else because of the La-Z-Boy furniture I've already had in the past, stood up very good and everything, and I just went right to La-Z-Boy store when I was ready to purchase.

I bought a recliner 1.5 yrs ago for $399 and a couple weeks ago I stopped in the store thinking to buy the same chair so I would have a pair....the model is over 2 yrs old and the price had gone up $100 to $499...the big thanksgiving sale price was $10 dollars off to $489...big deal. I called another La-Z-Boy store and the exact same chair was $749...very disappointed in La-Z-Boy. The staff was very nice and knowledgeable though. I had all the correct codes and numbers off the invoice of the chair that I had bought originally so there were no mistakes made that way.

After 8 years of minimal use, the fabric on my chair is so pilled and worn, it looks like it has lived thru a dozen children for twenty years! We have only started to use this chair on a regular basis this past spring because we have used the family room for the most part. Only two people live in this house. It is totally unacceptable that the company will do nothing for me after spending over $600 on this chair. The only comment I received is that the fabric is only under warranty for one year and "some fabrics don't wear very well". Then why do you sell that fabric!! I will never buy Lazy Boy again nor will I ever recommend Lazy Boy to anyone. Very, very poor!

Our complaint with La-Z-Boy has nothing to do with the product. Overall, we are happy with our purchase. What we are not happy with is La-Z-Boy's customer service policies and attitudes. Here is what transpired:

The furniture came broken. They sent somebody out to fix it and he could not fix it. He has supposedly ordered parts to repair it but we have not heard back. It's been almost two weeks since he's been out here. We haven't been able to use it yet and we've had it about a month.

The store is really nice (we don’t live that far away from it) and I love the showcase. I love the way that store is put together. I'm an artist by nature and I just love it. It's also very welcoming and the staff is there for you; they'll welcome you but they'll leave you alone. They walk around, give some ideas but they don't pressure you. They give you some time to walk around, get some thoughts of your own too, and I do appreciate that. When it's all said and done, they can't be more helpful putting you into the furniture that you want, within a price range that you can afford. Somebody needs to know what a nice staff they are up there and the furniture is quality furniture. This might be our last set because the thing is gonna last a long time. It’s really nice.

Our order was $16,320; delivery date Sept 17/14. The table that we ordered was missing an ottoman because a caster was broken. The delivery gentleman told us that we would receive it either that day or the following day. After 2 days, I had to email Kamal and then Fatema called me with an appointment for the technician to bring the ottoman with him on his Oct 3 appointment. The downstairs area rug that we ordered has still not arrived. I have followed up via email Sept 18 with Kamal. He indicated that it would arrive Sept 30 and he would bring it. I emailed Kamal again on Sept 30 and he told me it would arrive Oct 4 then he would bring it a few days later. I called Fatema today Oct 15 and it still hasn't arrived.

Horrible customer service and the quality of the product has significantly gone down! One problem was never addressed while the other appears to fall within "manufacturing specifications." Requesting to speak with a manager is useless, while I have talked to at least 5 different "comfort care representatives."

I recently purchased a sectional chair and accessories from La-Z-Boy. We bought them because we were just changing the look of things. This wasn’t my first time purchasing from them. I had La-Z-Boy furniture for 4 years. We love the quality of the furniture. We also think the cost in relation to it is great. It's one of the reasons we continue to buy from them. Everything was good with the representative I've worked with. I had been working with an outside designer because my house has a completely open-floor concept so you can see everything the second you walk in. I was trying to work with her so she could coordinate all the rooms. La-Z-Boy was really nice about the fact that we even have someone come from the outside because I know they do it in-house but it was just because it was like a whole collaborative thing. It was very nice that they were so welcoming and would work with us so easily. Also, the delivery team was great. Overall, the experience has been Easy and great.

We contacted customer service because after owning the Love Seat with console for a few weeks to really get a feel for how it sits we both found it was not comfortable and we are not happy with it. We spent over $4000 total on our order and find it very hard to believe that just sitting in a love seat for 5 minutes and ordering it, waiting 6 weeks for delivery and only have 48 hours to determine if it is life long worthy of being comfortable and keeping.

I took advantage of the "free" consultation. The designer was somewhat helpful, but apparently didn't listen to the "wants" of the customer (me). The husband and I went into the store thinking of purchasing a sectional, rocker recliner, and ottomans. Such a large purchase is a big decision. We brought with us a friend who happens to do interior design. although the LZB designer had some good ideas, a room makeover should evolve as ideas are considered. LZB Designer seemed miffed that we brought someone to help with that process and basically shut down shortly after her presentation and walked off. After many hours going through the store and talking over features and fabrics we settled on two Leo ottomans and a Greyson recliner in leather. No sectional at this time, but still nearly $3,000 spent. We love the ottomans, but...

The delivery was on time and they did the right thing. It was a good experience.

We were extremely satisfied with La-Z-Boy. It was an excellent experience. They were very good about coming out, looking at options, giving me suggestions, listening to what I wanted, and even the follow-up was amazing.

Our furniture was getting old and we decided to purchase new ones. It was my first time getting a La-Z-Boy. The quality is very nice and it's very comfortable. It was okay priced with everybody else. Scheduling the delivery of my furniture went very good and it worked out really well. In fact, they held it for me even longer because I wasn't quite ready for I was having new flooring put in. I was just happy that I ordered another chair and a couch from them. Overall, they're very helpful and friendly. I'd go back there.

Not impressed at all. Who knew you could not lay on your furniture without the cushions sagging. I have had other leather furniture that I was able to lay and had no issues. 3 years old love seat is crap, cannot sit on it properly anymore, sink into the middle every time it is sat on, and not cheap to fix.

We have purchased our custom order leather recliner chair and recliner sofa in the beginning of August 2014. 6 weeks later, the chair came with a cut on the right arm. They tried to cover it with a marker. After declining it, they fixed (glued!), so we didn't accept it. The customer service told us they would replace the right arm. However, the chair isn't fixed because they cannot make the matching color for the right arm. They had to reorder for the right arm. The recliner sofa (consist 3 recliners) had also multiple issues. Middle and right recliner upholstery (back) have wrinkles, the sawing is not correct. The middle seat stitching is defective also. The technician came and tried to fix it and couldn't. So he ordered all new parts for the defective parts. Finally we received all of the items, and the technician was only able to fix the mechanism.

We bought two La-Z-Boy recliners from a company just outside of Peterborough Ontario in April. They were over two thousand dollars for the pair. After one week they started peeling on the arms and other places on the chairs. We also got two matching pillows that didn't match. After our long battle with the company to fix the problems with the chairs and pillows and the owner texting me at two in the morning while trying to make this problem right. The stress and experience was awful!! November - we finally got chairs - problem still there, losing battle even dealing with the company and La-Z-Boy Canada.

I wanted something different so I purchased furniture from La-Z-Boy. The salesman at the La-Z-Boy gallery was good. They stand beside their product. I found something and they came right out and sent somebody and they're fixing it. The service people were good; they do what they had to do and attended to the people. The quality of the couch itself is fine but I really am not satisfied with the light corduroy because I just bought it and it looks dirty already. I'll be happy when they come fix the color. Also we bought a leather chair that costs $4000 and they saw the big staple where you could put a hole in the leather and they're fixing that.

The cushions sag really bad. If you sit a couple hours a night, within one week you will have moved the cushion around and will have created a rather large lump of cushion on the opposite side. I continuously turn the cushion around. If you don't turn it, you will be sitting on a very flat uncomfortable cushion. When you turn it, the lump that has gathered in the back will now be in the front, making the cushion somewhat bearable. This is our third set of cushions and we have given up, it's just the way La-Z-Boy cushions are made. We paid for upgraded cushions on the third round but found they did the same thing eventually. We bought the urban attitudes collection.

Their products are made in America, quality and reasonably priced. Their people were friendly and knowledgeable.

I've bought La-Z-Boy before. My fiancée and I were buying a house and getting married. At first, we thought the sales representative was amazing because of everything she was talking about doing for us. But as we went through the whole process, we found out that it felt more like they were just trying to get a sale than actually doing everything they promised to do. We bought a sectional and a grandfather clock. The grandfather clock came from another company - Howard Miller. They told us that the sectional was actually an in-house item. They'd get it out to us as soon as possible and it wouldn't be a problem. They said the clock was out at Greensboro and they'd build them. They called us a couple of days later and said they were going to ship out the sofa in a week. They told me what day it was and I was going to be off.

Was told my sectional would take 8 to 10 weeks for delivery. I received it in 6 weeks (middle Nov). The delivery team also assembled the 4-piece sectional and one day later my first impression is great. I take the time to write the review because it was very important for me to have the option to read other consumer opinions. My concerns before receiving were; will it be the good quality as in the floor model. I chose my color from a small swatch and was worried it may be too dark of a brown and not that quality high performance feel to it. Would the seats be comfy with a quality feel to the cushions?

I was redoing my den and had a designer who knew apparently that La-Z-Boy had furniture so we went to the local La-Z-Boy. I was very surprised because I didn't know La-Z-Boy had such nice furniture. We saw what we liked.

The worst customer service I have ever experienced. Good luck if anything goes wrong with your furniture. You will get the runaround, will not be called back, and will deal with rude customer service agents. I will be spending my hard earned money elsewhere. They just don't care if you are happy or not.

Bought a sectional sofa from La-Z-Boy about a year ago under false pretenses and warranty lies. The sofa did not hold up to minimal usage and now that we are having issues with the sofa the warranty suddenly does not exist for the problems we are having and there is apparently nothing customer service can do to help. We spent a lot of money on this sofa and got all the bells and whistles and now are stuck with the most expensive piece of garbage product money can buy. Disgraceful to market as a company "made in USA" and sell products with "lifetime guarantees" that actually carry no guarantee or warranty depending on what goes wrong with the sofa. We spent extra money on an American made product based on the lies we were told on the sales floor. Avoid at all cost! I'm convinced we would have gotten a better product Ashley or Rooms-to-Go. Very dissatisfied with quality and customer service!

We had our furniture for probably five or six years and it wasn't old but we were ready for something new so we purchased a sofa and two chairs from La-Z-Boy. Our sales rep was okay, she certainly knew what she was talking about or we assumed she knew what she was talking about. But she wasn't the one that sold us on the furniture. I guess we really were under the impression that La-Z-Boy furniture was good furniture... Well, for $5,000, we don't feel that we got quality furniture. We're not happy with it. We've had nothing but problems. We've had to have somebody come to the house to do some fixing and he couldn't do all of the fixing and had to order parts. And part of the parts have come and he fixed one of the chairs and it still isn't proper.

I recently purchased a sofa, loveseat, recliner and tables from La-Z-Boy. I had some furniture that was worn out so we got something new. Sales representatives were very helpful. I had two girls that came. We’re only supposed to have one, but the other girl wanted to come because I was looking for something different and they did a great job. Only time will tell about its quality, but as of right now, it’s great. The cost was good. I checked out some other places, everybody was somewhat comparable, but they had what I was looking for. The scheduling of the delivery and the delivery itself was fine. They are helpful. It’s affordable and comfortable.

Bought 02-06-2011... Kinley Recline Chair - Stock # 410405 C968522 FN 000 P1 H971624 $899. My husband, who is disabled, went to recline all the way back and the mechanism on the bottom right side broke or fell off track and now the chair is lopsided and leaning on the right side. I have to now put a bed pillow behind him to support him. For a chair that I spent this much money for my husband who needed a good sturdy wide chair to sit and recline and only lasted not even 3 years is very disappointing and being on a limited income now, we can't afford another chair.

My furniture got worn out so I purchased two sofas from La-Z Boy. We had a very good experience with the sales reps and the delivery team. The quality of the furniture has been good so far. Everything went smoothly.

All of our furniture is La-Z-Boy and we've had them for more than 10 years. We bought another cottage so we put our old La-Z-Boy in there and needed new furniture at our regular home. The La-Z-boy sales representative was great and answered all our questions. We had first stopped in Florida and picked out what we wanted so she just helped us with setting up the sale. We had a repairman out because we're not happy with our recliner. It's different than all the other recliners. The foot part doesn't come up like the other ones and the back does not adjust and it's very uncomfortable. The delivery people that brought it in were very nice. We're happy with the product, except that we're disappointed in the rocker-recliner.

My mother needed a new recliner, something small, for her bedroom and went to La-Z-Boy because they seemed to have the most selection of recliners. The lady at the store was very pleasant. She printed out information for us because we didn't buy it right then during our first visit. When we came back to purchase the recliner, she was there and she was happy to see us. So anyway, we bought the recliner and when scheduling the recliner for delivery we were delighted to find out that it was coming so quickly... Within 2 days we had it and so far we're pleased with the chair. It's comfortable. Cost was reasonable. It's perfect for the location. So we're glad that there were some small recliners because a lot of the places that we went to only had big huge ones.

As far as La-Z-Boy's salesperson and the store, everything with that and then the designer was wonderful. But from the time it got delivered, they didn't finish making my product, my chairs. The delivery people obviously knew it wasn't finished but they left it and didn't say anything. I couldn't tell them because they already left. So that's been an issue. I have been trying to get them to get out to my house to fix it and then they had to send the part.

I recently purchased a sectional recliner and some accessories from La-Z-Boy. The quality is great anad it's worth it. There are a couple issues with the two pieces but I called and they're going to take care of them. I had La-Z-Boy furniture in our home for 20+ years. The sales rep, Kate, was great. She was very pleasant and very nice to deal with. Also, the sales associate was very helpful in that we happen to be in there when they were having a sale. We ordered it but didn't need it for a while and she took care of ordering it right before it was needed and it was there when we needed it. I’d recommend La-Z-Boy. They seem to stand behind their product. They were a pleasure to do business with.

My experience with La-Z Boy was very good. The people were friendly and helpful, and couldn't do enough for us, so it was very good.

We've had La-Z-Boy for probably about 30 years, since my husband and I moved in together. The reason why we got a new recliner was that we had moved into a new home and our old furniture didn't fit into the living room that we now have. So we gave that to our child and decided to go shopping. The sales representative that we had was really awesome. She took us to exactly what my husband wanted. My husband picked one out that he really liked but he wanted it to swivel as well as rock. We couldn't find one and immediately the sales representative was like, "Nope, I know exactly what that is. Come on with me." They had it in stock and we were actually able to take it home with us right then. She was phenomenal. The quality of the recliner we bought was awesome. I've only sat on it a couple of times but I really love it. I know my husband kicks us all out the second he walks into the house. He really loves his La-Z-Boy.

I recently purchased a sectional table and accessory from La-Z-Boy as there are no more kids in the house. The sales representative I talked to at the La-Z-Boy gallery was very helpful. I came in there with measurements and he helped us out. I held off the delivery because I was having my floors done. I called him and let him know when I would be ready to have the furniture and it was here when he said it's going to be here. So far, the furniture seems great but I haven't had it that long. Overall the experience was very easy and the salesmen were not pushy. The moving guys were super. I would recommend them.

On 07 November 2014, I purchased two Queen Ann Chippendale Recliner Chair from your retailer located at 222 Daniel Webster Hwy, Nashua, NH 03060. After the chairs were delivered, I noticed that the fabric of one of the arms was not smoothly wrapped around the arm; it has puckers. Obviously the QC Inspector did not inspect the chair before releasing it.

I recently purchased a sofa from La-Z-Boy. The quality is very good. I have had La-Z-Boy furniture in our home for as long as I can remember. Our old furniture was wearing out, so I decided to purchased a new one. Our experience was very good. Sales rep was very helpful, too. The only thing I wish is that they had the products available quicker. We bought a floor model but we would have made another purchase except it would take 8 weeks to get the product. We're not willing to wait that long. I'd rather have cash and carry or faster delivery.

I have bought furniture twice from la-z-boy twice and have had problems with quality both times. And the warranty is great if I don't mind paying $ for service on shoddy craftsmanship. Very disappointed and will never buy from them again!!

We purchased two recliners and one sofa from La-Z-Boy. The sales representative were very professional. They knew their jobs and they helped us out with matching colors. Delivery was excellent. No problems. The recliners just snapped off the back so they were easy to come in. The sofa was a little harder but they brought it in okay. They put them through the door.

Spent $3K on a couch, paid for all three parts of couch to recline and paid for the protection on the fabric so it would repel spills, etc. Within 2-3 weeks of having the couch, the electric part that reclined started clicking and moaning. We had to make service call and tech didn't seem to care but said he would order springs to be replaced (you really shouldn't have to repair a $3,000 couch after less than a month of use but I digress). We put up with that and then the parts finally arrived and now it was our responsibility to schedule the work to be done. (They know the parts are here but no, they can't call us to set things up. We have to do the work to get this fixed when it should have been good from day one.)

I needed some new furniture for my cottage and purchased from La-Z-Boy a couch, a loveseat, two chairs, and tables. Furniture was very good and it is good quality. It wasn't overpriced. Sales representatives were fine. They were very helpful and I was happy with them.

My husband and I are good friends with a 64-year old blind gentleman whose 87-year old mother insisted that he get a good recliner as a gift for his new apartment we helped him arrange for in our neighborhood. My husband went shopping with the consumer, purchased a $1,200 chair with the insurance and awaited delivery. The installer damaged the chair when putting it together. A part needed to be replaced. It took 2 attempts to get the part and 3 weeks later the part arrives. We were then told that we needed to wait another week before their "technician" could come out to install the new part. We tried to speak to the supervisor who explained that this was an outsourced company and they could not control their schedule. A month later, we have a chair that does not work and waiting a week for its repair with no help from the store.

I purchased a sofa and chair from La-Z-Boy a year ago, confident that I had purchased a high quality product. A year later, the back cushions of the sofa are not holding their shape and the insides are balling up making them an unsightly mess. I called customer service and was told my limited 1-year warranty had expired on 10/18/2014. She was extremely nasty and dictative, spouting off about having looked up the limited warranty and said that I could pay to have them come out and assess the situation and that I was out of luck. No compassion whatsoever. I don't like being talked down to and hung on her. Someone needs to learn how to work with people. Really frustrated and upset I spent money for inferior merchandise. I will not recommend anyone purchase La-Z-Boy furniture. I am deeply disappointed feeling like I was mislead on my purchase with a lifetime warranty.

If someone wrote a book entitled How America Lost Its Quality, they could use La-Z-Boy for an example. The first line could be, 'You can get better quality but you can't pay more money'. Over the last 40 years I've owned 4 La-Z-Boy recliners. I still have one that's about 30 years old and one that's about 20. While they show extensive wear on the fabric the underlying padding and real wood frames are still in very good shape. I can't say the same for the one I purchased in July of 2014. The arm and back padding is very sparse. The overall construction is less than quality in that the padding in one arm has compacted and doesn't fill the fabric housing properly, the back padding sags and the frame is what's called chip board. I called La-Z-Boy and explained in detail the padding problems on September 19. Finally on October 31 a repairman showed up, confirmed what I had told the factory and said he'd have to order some parts and left. I called the distribution center on November 13 and was told that my parts would ship December 2nd. As I wait for repairs that never should have been needed I contemplate whether or not in the future I should just buy bargain - 2 for $500 recliners and just throw them away when they wear out.

My husband and I have been married for 27 years. We've never bought any furniture, so it was time to buy new furniture. We went with La-Z-Boy because we had an old La-Z-Boy couch that was given to us and it lasted way longer than the other brands. We purchased some sofas and a reclining sofa. Their sales representatives at the gallery were good; they helped me find what I needed. The cost of the furniture was good in relation to its quality. Overall, it was a great, no-pressure experience, and I'd recommend them.

We have had La-Z-Boy furniture in our home for 8 or 9 years. It always seems more than we want to pay but I think that quality is good. We recently purchased a new sofa as the cushions were falling apart on the one that we had. We didn't have any problem with delivery. They got it in here, got it together, and were out of here in a flash. Only thing is we might have picked the wrong style again. That's just a personal choice, but there's nothing wrong with it. Anyway, the sales person at the La-Z-Boy gallery spent a lot of time with us. She was very helpful. She told us all different good points and bad points of the different ones that we were talking about and helped us pick out the fabric.

I recently purchased a loveseat, ottoman, recliner and chair from La-Z-Boy because the old furniture was worn out. The quality of the furniture has been good. Their sales reps at the gallery were very helpful. I've had a good experience so far. We're still waiting on one piece that we've ordered. I would recommend them.

Paid for the chair Friday 11-7-14, delivery was fast and on Tuesday 11-11-14 due to it being in stock. The recliner started squeaking the night we got it and it got louder the next day (Wednesday). I called the service center and spoke with Melissa who said they probably put the chair on wrong, which didn't make me happy. This didn't inspire my confidence in them, especially because my husband and I had talked about replacing our couches with la-Z-boy furniture in the future. I was told the earliest time frame would be Nov 21st! (10 days later)!!! I told her that my concern was that the chair could be damaged if we continued to use if it wasn't put on correctly! This is when she said she shouldn't of said that and was 100% wrong for saying so.

Our experience with La-Z-Boy was good. Chris, our sales guy, was very knowledgeable as far as the product is concerned and they were very competitive in getting the business.

We purchased five pieces of furniture from La-Z-Boy Frisco, TX in Aug 2014. As they said it would take 6 to 12 weeks, we had to pick two of the pieces which are readily available in store. The rest of them were promised to be delivered as soon as possible before 8 weeks as we mentioned that we do not have anything to sit on in the main living room. We did not go for any custom materials and selected the ones displayed in the showroom. We kept checking on the furniture with the sale person every two weeks in the initial 6 week period to see if we have any luck on getting the furniture earlier and to purchase few accessories. We were just told the order is still in process.

I went into La-Z-Boy and told them what I wanted and paid. It's a custom-made couch. They told me the day it was going to be there and they were there on time. They installed it and everything works and I love it. It's comfortable so I can't complain, other than the time it took to get it made but that's not on La-Z-Boy. I had the dog under it one day and it popped open like it wouldn't shut. I called them and the lady told me, "You gotta fix it." It just took 5 minutes so that was cool. I'd definitely recommend them.

I recently purchased a sofa and a recliner from La-Z-Boy. The sales representatives who helped us are just very friendly and very helpful. Their furniture are always of great quality and fair priced. The delivery team is also really good. They're nice, polite and friendly. They are careful of our floor and furniture.

Purchased the Gavin Leather Collection 3 pieces in 2008 with Guardian Leather Protection 5-year Protection plan on each piece. Almost 2 years later saw a spot on the sofa and thought my kid spilled something, so I wiped it off and behold the leather dye was just wiping onto my rag without any effort. Furniture cannot be cleaned because the dye wipes right off the leather. Went to the La-z-Boy store in Fairfax, VA and they tried to assist me and then referred me back to Guardian since I purchased the protection, and I got the run around from there even after writing a letter to the La-Z-Boy CEO. Staff responded in an oh-well manner and I know the letter never made it up the chain because if he would have seen these pictures I have uploaded he would not have gave that response to his product line.

Overall experience with La-Z-Boy is exceptionally good. It is absolutely perfect.

I had La-Z Boy for ten years. Recently I bought a sofa and chair from them again and dealing with their reps was a good experience. The quality of the furniture is very good and the cost is fair. I had no problems scheduling the delivery. My experience with La-Z Boy has been excellent.

La-Z Boy is great. I had an excellent experience. Faye and Sharon from La-Z Boy were very helpful. They let me return the table and they're working with me to get a new coffee table.

Two years ago I bought a sofa and loveseat from La-Z-Boy because my old furniture was 30 years old and I thought I should get a new one. The quality of the furniture is fine. I had the two cushion couch again. However, I'm disappointed with the warranty because when I had a stain, they wouldn't cover it.

My husband had already bought a recliner about a year ago with La-Z-Boy and we went over there to visit and see what else they have. The young lady that did all the design in the computer came here and helped us on what kind of furniture we needed in our room. She was very personable and I liked her a lot. She wasn't pushy but I got a little overwhelmed - it was my fault not hers. She did what she was supposed to do and did her job very well or I wouldn't have bought it. We bought the sectional, ottoman and a leisure couch. I would probably never ever bought all this if it hadn't been for her but that cost me to get more than I would have gotten. The quality of the furniture is fine and I don’t have any problem with it right now. Hopefully 5 years from now I can say the same thing. Overall, it was a good experience and I have already recommended them.

The fabric is peeling after 8 months. Store said this is natural. I thought Lazyboy made good furniture. I am very unhappy.

I purchased two recliner chairs. At delivery one was damaged as the leather was scuffed and there was pint holes in the back. Driver made notation of damage and a not for replacement. Went by store a few days later to check on replacement to find out they would send out a person to check it out. They said my only other choice was to call customer service. Called customer service and was told they would have the manager to call me. He has not called as was told by customer service. Becoming a very unhappy person with the treatment I am receiving. At this time will not give a good rating unless I see an improvement in solving this. So far no one has did anything to replace the chair.

I've had La-Z-Boy furniture in our home for about 24 years and decided to purchase a sofa and recliners because our old furniture was worn out. The sales representatives I worked with were helpful. What I liked was we were free to walk around and look around and sit on things, and yet when we asked questions, they were very informative. The quality of the furniture is very good. We went during a sale weekend; it was Labor Day. I felt good about the price. I had no problems dealing with the sales associate scheduling the delivery. The delivery team was excellent. They were very polite, on time and offered to move furniture around. Overall, it was a very pleasant and a good experience.

Our old couches were worn out and needed to be replaced so we decided to purchase from La-Z-Boy. The sales representative was helpful. We knew what we wanted going in there so it didn't take up too much time to pick out what we wanted. The quality is good so far and the price was fair. They got the delivery set up for us so it was easy and quick. The delivery guys were good.

I am totally dissatisfied with Lazyboy! We just purchased a recliner from the store in Webster, TX, and when it was delivered, we told the men that we weren't happy with the way it was made. We returned it and it wasn't fixed. It was delivered to us again and returned again. Now Lazyboy is telling us to use a shaver on the cloth and fix it ourselves! It's not been used for a month yet!

My overall experience with La-Z-Boy is very good.

We purchased a loft bed for our son - 826 Lea Elite Crossover on September 1, 2014 in Montgomeryville, PA. We were told we would receive it first week of October. Apparently, when placing our order sales person made a mistake and did not order all boxes from the set (3), but ordered only 2. End of September I called La-Z-Boy and they said that our bed was ready for pick up. So my husband goes to their warehouse. He is given two boxes that corresponds to our copy of the order. He brings them home. Our 8-year old is happy and excited because his new bed has arrived! His room is empty as Dad disassembled his old twin bed and moved it out. All is good until we open the boxes and realize that we do not have all the parts for the bed.

I like La-Z-Boy. They're made in USA. The store was very helpful, very pleasant, customer-focused and ready to deal. They were open and ready to help me but they did not push.

The experience with La-Z-Boy was excellent. The gentlemen that delivered it were very courteous, very careful, very accommodating and very good.

I purchased well over $4000 dollars of furniture from La-z-Boy Greenfield, Wisconsin. Unfortunately the pieces that I received were delivered with multiple trips and yet months later I still do not have everything I ordered. Part of my purchase was two special ordered matching ottomans. When received one had a quality control issue with fabric on a slant. When you have a graphic pattern, a slant is a big deal. I called the store that I ordered from and was told I had to call customer service. When I did they said it was a warranty issue because I had the ottomans more than 24 hours. How can it be warranty when I had yet to use them? It was a quality control issue that at this point had wasted much of my time. They asked if I could send pictures. Instead I took them back to the store hoping for a fair face to face resolution.

A little over a year ago we purchased a $1200 leather recliner from these folks. First of all, the saleswoman was too busy joking with the other employees to write up our order timely and properly. So we received an entirely different chair than we had ordered. But on examination, and with the assurance from the delivery personnel that the paperwork they had received was for the delivered item (the busy saleswoman I suppose), we decided to keep it.

I'm 68 now and I thought it was time to purchase a new sofa for my family room. In my living room, I have a La-Z-Boy sofa and loveseat that I purchased about ten years ago. We don't use the living room that much and the sofa's still brand new. I visited some other furniture stores and I thought I'm gonna go back to La-Z-Boy. I looked online first before I went to the store. I thought with the size of our family room, the Kennedy sectional would be fine. When I went to the store, I looked at the Kennedy and it was fine but it was too small. So I purchased the three-piece sectional and I was really happy with it. I took about a month and a half but I thought that's really what it takes.

I own 3 la-z-boy recliners. The oldest is well built, the 2 newer ones not so much. The rex model was built in 2009 and the left arm assembly was replaced under warranty, delivered broken. Now right arm is loose. It is made out of thin particleboard and stapled together, very cheap used to be plywood glue and screws. My other chair made in 2012 a Lyndon model the buttons pop off the back. They re-sew them for free but they should not pop in the first place. Buttons have been sewn on furniture for centuries and last about that long, not with the new la-z-boy chairs. La-z-boy is no longer a quality product, that is very sad.

I had a fine experience with La-Z Boy. The sales staff was courteous and the delivery people took the time to handle the furniture with care.

We purchased a sofa and a loveseat from La-Z Boy. I bought them because I wanted a good furniture but now I'm a little dissatisfied already. One has a material defect and one cushion when you sit on it sounds like an air bag deflating (that one just needs adjustment because when you sit on it, you feel like you're sloped down to the floor with your legs.) So we went to the store yesterday because the 2 pieces need fixing. The woman at the store said she's never heard that noise in the sofa before. But we sat on one in the store and they did the same thing. Aside from that I was misled in the beginning, and I have mentioned this to the woman. I said, "You have a sofa set right there. I was told you didn't have sofas with our recliners." She said, "No, you were misled." She's going to let me do an exchange but it would have cost me $1,500 for just a sofa and I only paid $800+ for the sofa I had right now with the 2 recliners and they would have been of different materials.

Have had chair 3 weeks, broke already. Chair back is broken, one week to come get and one week to bring it back. This is bs.

I've had La-Z-Boy furniture for 10 years. I purchased new furniture because the leather wore out of my other recliner. Kim at the La-Z-Boy gallery was very, very nice and super patient. She must have called me seven times because I told her I knew what I wanted. She got it in the store because it was not the sample in the store and managed to get it because I wouldn't buy anything if I couldn't sit on it. I also said I'm not buying it till it's 30% off and she would call me every time it was going to be 30% off.

My overall experience with La-Z-Boy was very good. Everything went well.

We've just moved and purchased a sofa from La-Z-Boy. The representative from the gallery did not explain things well. I didn't know I had to pay the cleaner she gave me until I came home. She only told me what it was for and thought she was giving me something. She didn't give me any option. The delivery team was good, but they need to get some bubble wrap or something to wrap things up. I bought some table from there too and and they do not have anything to wrap my table in, which is kind of bad because it's glass. They have to be more careful. Anyway, I like the sofa. The quality is okay.

We got most of our furniture but there's still a piece missing and some pillows we bought were missing. They said that it would take a couple of weeks and it's been a long time. The experience was fine. It just seems the price is higher than everybody else.

I am very unhappy with the purchase of La-Z-Boy furniture. This is the worst purchase I have ever made in my life. I moved in Oct 2012 so I started looking for a better sofa and a chair to replace the older pieces. My co-worker recommended La-Z-Boy so I went to the store in Roseville, CA a couple of times. After I talked to the sales lady and sat on the floor models for several times, I was convinced that La-Z-Boy furniture would be a quality buy. Finally I ordered La-Z-Boy bree sofa, chaise, chair and ottoman on 1/21/2013.

Over the years, we’ve purchased from La-Z-Boy. I had them in our home for 40 years. We moved and purchased a La-Z-Boy recliner-rocker. The sales rep was excellent. She was fantastic, very accommodating and very non-pushy, very cooperative and knowledgeable. The quality of the furniture was fine but compared to Lane and a few others, it’s more expensive. Everything went well with the sales associate and delivery team. We had a very good experience.

Both Airrin and Rick did an extremely good job of handling my case. My chair is fixed and good as new.

While sweeping my new hardwood floor I noticed a gouge. On further inspection, the couch was found to be missing a rubber pad on its back leg and nail was protruding from the leg. La-Z-Boy customer service advised that I should have had the delivery personnel tip the couch upside down so I could inspect the legs. Really, who ever does that! Especially when La-Z-Boy is supposedly reputable and a defect as such is not expected. La-Z-Boy will come to repair the couch leg but accepts no responsibility for my damaged flooring. I got the impression that had I called sooner, they would have pinned the damage on the delivery men.

This is the second chair that I got from La-Z-Boy. I had some problems with the first store I went to because it wouldn't honor the sale and had to go to a second store to purchase it. The chair itself is okay but I am a little bit disappointed. This is a rocker-recliner. The other one I had previously was the other kind which I preferred. I did not realize that there would be a significant difference. Every time you put the footrest down after it's been up, it jerks as if it is going to break. I don't know if that's normal with this chair or the glider is not working. Right now I am not thrilled with the quality. I feel it's very expensive. The delivery team was excellent though.

I recently purchased a sofa from La-Z-Boy. I wanted something that was well-made and I was satisfied with. The sales representative who I talked to at the La-Z-Boy gallery was great. She was helpful. The quality and the cost of the furniture is very good. Everything was great. I'm very happy with it.

Purchased two La-Z-Boy recliners. Both recliners have had to be repaired within four months. Their service is terrible and their product is very low. I would not recommend La-Z-Boy recliners.

I bought a recliner from La-Z-Boy for my grandfather. He loves his La-Z-Boy. When I asked him what he wanted, he said, "I want a large TV and a La-Z-Boy." We went online, looked at a few stuff and he picked it out. It's so nice he refuses to sleep in his bed. It's a good thing but it's also a bad thing because I can't get him to sleep on his bed now. The quality is great. We've had it for a few months now, and so far so good, there's no complaints whatsoever. I've always thought La-Z-Boy has very, very good products. So quality-wise, it's worth the cost.

La-Z-Boy was very good. The stuff arrived earlier than they said it would. They were very friendly, very helpful and very professional.

Recently our old furniture needed to be replaced so I went to the store to purchase new furniture. We were there for a couple of hours. The sales associate at the store was unable to conduct herself in a really professional manner in terms of answering questions in a fact-filled way and remaining calm and objective about this. I had to keep her on task. And then in setting up the schedule for the delivery, she called once, gave us a date and left a phone message. I wasn't here at the time. She called back and said, "Gee, I didn't mean to give you that date. I don't know how that happened," and then rescheduled. She couldn't explain why she called the first time, which lends credence to what I was saying about her before...

We bought a new house and we needed new furniture. So, I decided to purchase a sofa, loveseat and an ottoman from La-Z-Boy. The sales rep at the La-Z-Boy gallery that I worked with, Kat, was nice and helpful. The sales associates were also fine. I paid my bill and got it delivered. One thing I was upset about was the fact that it took them 18 weeks to get my furniture. I kept calling when it was expected. They gave me a discount, but we had a lot of issues with the furniture. The ottoman is completely lopsided. The top is too big for the piece of furniture, it overhangs. The cushion on the couch was too short, and the stitching was bad in a couple of areas, really poor workmanship. I wanted to get it replaced or my money back. It was an extremely frustrating experience.

I bought a new house so we purchased sectional, recliners and chairs from La-Z-Boy. The chairs have arrived already. The cost is good in terms of the furniture's quality. The sales representative and delivery team were good.

I ordered several items from La-z-boy for our living room totaling $5600. A couch, 2 recliners, a bench, and entertainment console. When they delivered the furniture 10/7, the delivery guy had a wound and bled all over the last chair he brought in. He told my husband that he bled a little on it. It looked like a small spot, so my husband was just going to have them clean it, but after they left, he saw there were actually several blood spots, the delivery guy had just turned over the seat cushion to hide it. He tried calling the delivery guy, who of course did not answer. Initially customer service told us it would be 3 days to get someone out to clean it, but we told them that was unacceptable, we don't want a bloody chair in our home. They then picked up the chair and said they would make a new one due to the extent of the staining. It's now been nearly a month and we're still waiting on that last chair, which has been very inconvenient since we're missing a main seat in our main living area. They did refund the delivery fee, but refused to discount the chair despite our inconvenience and I get the impression no one really cares. They know we can't return the item since it's custom made and they already have our money.

I've had a great experience with La-Z-Boy. I would not hesitate buying from them at all. I've made a good selection. I'd recommend them.

We needed a reclining chair because my husband has to have surgery. The sales representative who helped us at the La-Z-Boy gallery was very cordial and pleasant. The furniture chair we got was very nice. I like it. And the price was reasonable. The delivery was very nicely done. They delivered the chair within the 24 hours because I need it. Some of the chairs that I saw were not well constructed, but the one that I got, I think it is very, very nicely done. I will recommend La-Z-Boy to anybody.

I tried to order a chair, pillows, and two tables at a La-Z-Boy store, but when I tried to pay they told me I could not use my La-Z-Boy card. They didn't try to process it, just said that I had to pay a deposit and that I had to pay using some other form of payment. They said I could only use the La-Z-Boy card to pay the final balance when the furniture arrives. The deposit they asked for was $400-$500 on a $2,300 (approx.) order. Only the chair and pillows were custom; the tables were displayed on the sales floor but not in stock. I don't understand why I couldn't use the La-Z-Boy card to place the order, and the manager either couldn't or wouldn't explain it to me. It was a very disappointing experience. I want the furniture, but not if I have to pay that much up front out of pocket.

We were very satisfied with the experience we had with La-Z-Boy. They did a good job with us. We would definitely recommend it to a friend.

I've had La-Z-Boy furniture in my home for 12 years. The quality of the furniture is very good and compared to the cost, it’s very reasonable. I recently purchased a sofa, loveseat, recliner and chair from them. I got them because we moved. The sales representative from the gallery was excellent. We realize it was gonna be made before we got it, so it was fine. The delivery team was excellent and did a very good job. Overall, we had a fantastic experience with La-Z-Boy. I really like the sofa-recliner. It’s just that they neglected to assemble some of the trim going on the sofa, so we got a tech coming out Saturday.

Quality is good. We’re very pleased. Salesperson was very good, very kind and let us do our own thing and when we were ready for them he helped us out with what we needed. The movers were very good. They delivered the furniture, put it all together and put it in place. Overall a great experience this time around. Because we weren't too happy with our previous purchase. We got some chairs, some recliners that were not comfortable at all. We had the La-Z-Boy people come out and tried to fix it a couple of times. They said we just bought the wrong chairs for our stature, etc. So we ended up giving those to my nephew and bought new ones.

We've had La-Z-Boy furniture in our home for 10-15 years. I purchased new furniture because we were moving to the northeast. Their services had been good. They had nice salespeople. The quality is good, the cost is great.

On 8-27-14, I went to LZB to purchase a couch and chaise. Picked out a set, paid with my credit card and left. Weeks later, the set was delivered to my home. It looked great. I then sat on the couch and BOTH ends of the seat popped up, since I was sitting in the middle. I got up thinking nothing of it until I sat down again and again the ends popped up again. I looked and looked at the seat. The seat has hooks two to each side that holds the end down. The LZB employees didn't secure them to the seat. "POOR CUSTOMERS SERVICE".

On November 23, 2012 my wife and I purchased a Quinn model sofa and loveseat from the La-Z-Boy store in Towson, Maryland at a price of $2694.29. Since we have a cat, we also bought the 5-year Guardsman Fabric Protection Plan. About 1 1/2 years after buying the furniture, the loveseat began to sag in the middle and the deck fabric covering (that supports the sofa cushions) began to tear at the seam. My wife and I are normal weight and we do not have children. I later grabbed the front of the armrest of the sofa and was stuck by a protruding staple. I contacted the Guardsman Company and was told that manufacturer defects are not covered. I then called La-Z-Boy customer service and was told that the furniture was beyond the 1-year warranty. The rep offered to ship out a new deck, but I would have to pay for the repair. We paid almost $2700.00 for (2) pieces of furniture, that was defective and of inferior quality. We also spent $219.98 for the Guardsman Protection Plan.

We just moved and my wife had always wanted a sectional so we purchased one from La-Z-Boy and it just fit in the house. We love it. We haven't had any problem so far. The cost is fair. The sales representatives were very helpful and informative. They called to let us know it was at the warehouse and scheduled the day for it to be delivered, and it was delivered on time. It was a great experience.

I purchased a sectional from La-Z-Boy because the other stuff was trashed. We spent quite a bit of time with the sales representatives and they went over a lot of different things and features and they were able to answer all my questions. I didn't feel like I've been shortchanged at all. I'm still breaking in myself to it, but I have to say I'm generally happy with it. It's slightly overpriced but not way out of line. The delivery went fine, no problem and the delivery team were very helpful -- they made a couple of trips but when they’re done, it was very good. It was a nice experience.

Contacted La-Z-Boy warranty service for a replacement part on my sleeper-sofa mechanism. La-Z-Boy does not sell parts, so they ordered a complete sleeper-sofa mechanism. Customer service took my order, verified my contact info, discussed how the part would be delivered (FedEx vs. carrier). The heavy, bulky part was supposed to be shipped to my home. Instead, the part was shipped to the store I purchased my furniture from originally. The store claims they have no way to deliver the part to my home and told me I had to call the warranty service center. When I called the warranty service center, the tech claimed someone "higher up" overrode his delivery order so they could have positive proof of the delivery. Apparently, sleeper-sofa mechanism thieves routinely deny receipt of their part and get multiple parts fraudulently shipped to them, selling the metal for scrap. (Seriously... this is what he told me.) Now I have to find a suitable vehicle, and two hours of my free time for the 100 mile round trip, to retrieve a warranty part from La-Z-BOY.

We ordered a recliner and a side table from La-Z-Boy with the expectation that we would receive a quality product and quality customer service. We purchased the recliner in-store on a Thursday and were told that the recliner would be delivered to our home that upcoming Sunday. We were very pleased as this was quicker than we expected and we would not have to take time off work.

I purchased a recliner from La-Z-Boy because the chair that my husband was sitting in was old and worn out. The quality was fine, it's wonderful. The sales representative at the gallery was a very nice young lady that helped us. I would recommend.

Was so excited to buy my new sofa from La-Z-Boy boy but to my huge disappointment the sofa started fraying which I thought ok I have a warranty!?!? The section that frayed no problem they came and picked it up, fixed and brought back to our home. Then the other end / side did the same thing (disappointed but figured no big deal they will fix) but apparently my sofa was out of warranty for this particular fraying???? Sofa is less than 2 years old!!! WHAT??? So I fault it! The man I spoke with on the phone kept telling me he was doing me a favor WHAT??? Because it was out warranty!! They have the material to fix it but we have to bring to warehouse, the problem is we have to have help to carry down 3 flights of stairs then back up. Would never recommend and will put on social media as well!!!

I recently started to develop some sort of a skin allergy from the recliner I was using so decided to get another. I shopped around a whole bunch of different places and came back to La-Z-Boy and bought a leather recliner. I've had La-Z-Boy furniture before and the quality is very good. In fact, with the other chair, I had it eight years and something happened just about a year ago. It wouldn't fold up again as the legs were stuck up. They came out and fixed it. Boom! It was back in operation. So I'm very pleased. People say, "Oh, La-Z-Boy's are expensive!" But you know what? You get what you pay for.

We purchased a reclining sofa in August 2014. They replaced two seat cushions in October. We still have problems with the couch. After contacting customer service and sending pictures they determined nothing was wrong. The fabric bunches up, the backs are uneven and the foam padding is thicker in the middle than the ends. Worst furniture we ever bought. That was $1800 dollars down the drain.

We've had very good experiences with La-Z-Boy. We bought a couch a year and a half ago and then the recliner years ago. Their reps are very friendly and helpful. They let me sit in every recliner that I wanted to. I told them them what I liked and we got it. The quality of the furniture so far has been very good. We had the option for pick up or delivery but with the recliner we took it with us because it would fit in the car.

We just relocated and we wanted to start afresh with some new furniture so we purchased some La-Z-Boy items and I'm making a great impression in it. Sales rep was very good. Her name was Marilyn and she did an excellent job. They communicated well with us and made sure we had plenty of options and gave us a lot of elbow room to make up our mind. They were very helpful with us and offered some pretty reasonable deals. Delivery team was fantastic. Young fellows were happy to do their job and just very efficient.

Our experience with La-Z-Boy was good except for one problem but they corrected it. The chair wouldn't fit in. It was a console loveseat and the console wouldn't fit through the door. So we took it back to the store and they made a correction. They gave me one that would fit. Everybody was very kind and very friendly, and they worked well with me. I had no problems at all. The quality of the items is very good, as well as the delivery team both times that they had to deliver. I had no problems at all. I recommend La-Z-Boy.

We recently purchased a sofa, loveseat, recliner and ottoman from La-Z-Boy. This is our first La-Z-Boy purchase and so far, we're really happy. Everything went smooth as expected.

Searched far and wide for the perfect recliner. Thought I found it at La-Z-Boy. Oops, want a different color? Wait 8 weeks. Willing to settle for color in stock? Oh, it will take a week to get that delivered (in stock means?). Oops, need a defined delivery window? We don't do that but schedule it, see if it the time works out. Oh, you need it in the morning? We can only came in afternoon. Oh, you want to reschedule? You'll need to call the store. Reschedule delivery? Will take another week. I talked with at least 5 people throughout this transaction all of whom were determined to "teach me about the store's policies" rather than respond to my needs and preferences as a customer. I finally just canceled the order. Guess I never will get that chair!

I’ve recently purchased a sectional from La-Z-Boy. I bought one from them back in ‘93. That one went with my ex-husband. But as far as I know from my son, he still has the couch. My friend had a La-Z-Boy sectional as well and she loves it. It’s well built.

I love what I got from La-Z-Boy. The salesperson was wonderful and I'm very pleased with the product and the delivery. Everything was handled very professionally.

I’ve recently purchased two sofas from La-Z-Boy. We bought a chair from them 10 years ago too and now we needed a new couch. Sales representatives were great and very nice. The delivery team was very professional and quick. The quality of the furniture is very good. We love it.

I've recently purchased a sofa, recliner, chairs and an ottoman from La-Z-Boy. I bought my other one 7 years ago and bought more furniture 2 months ago. Over the years, I bought different things from La-Z-Boy. The quality of the products are very nice. Their sales representatives at the gallery and the delivery team are absolutely wonderful. They were all just spectacular from the time I walked in the door to the time I got the furniture. I would recommend them.

I recently purchased a sofa, ottoman, and recliners from La-Z-Boy. We've had La-Z Boy on and off for 26 years. Their sales rep at the gallery was fine. We're very happy with the quality of their furniture. We also had a good experience with the delivery team. They came in when we were moving all our furniture, too, so it was kinda hectic and they did fine. Also, Diane from La-Z Boy worked with us and we got what we wanted and we're very happy.

I bought my first La-Z-Boy recliner back in '85 and I still have it. I recently bought a new one because I was looking for a leather recliner to go in the living room. La-Z-Boy does an excellent job. I have checked out quite a few chairs and La-Z-Boy's products are very well made and very sturdy. Especially with the recliners, you can feel that other products are a little wobbly but this one is very sturdy. It's not the most comfortable chair, but it's the color of leather I wanted. After the purchase, we decided to pick it up because the delivery is expensive. Our experience went well.

We recently purchased six recliners because we just needed to replace some old and aging furniture. The sisters love the new recliners. They're very happy with them. The sales representative who helped us at the gallery was excellent. He's very, very good and helpful. I called them one time because they said five were gonna be delivered. And I said, "Where's number six?" Well, there's some malfunction and they had to send it back to the factory so that got delivered at a different time. But it's all been very good.

BEWARE. The leather they use doesn't hold its dye!! Within a year the chair will have the distressed (worn out look) on parts of the chair. They replaced the distressed (in their words dye loss) that happened within the year warranty but nothing thereafter. Instead they will have a unhappy GM leave you a message you can hardly understand saying you can pay $70 and they will come out and tell you how much you will have to pay to replace even though they admit the leather and dye is substandard and didn't hold. VERY UNHAPPY WITH PRODUCT!!! Thought I was buying quality, not so!

We recently purchased a sofa and power recliner from La-Z-Boy because we've just moved. The sales representatives at the gallery were exceptional. They're very attentive, very helpful and not pushy. Spent a lot of time with us on that visit. The saleswoman who helped us was the one who made the purchase happen for us. We liked her personality and her kindness and I would like her to be commended in some way. We've been to a lot of stores and even saw the same furniture somewhere else, and it might have been a little cheaper for the same item but we went through her because she was the initial person we went to and she gave the best customer service. Also, the delivery team who brought our furniture was quick and efficient.

We've recently purchased a sofa, recliner, tables, and some accessories from La-Z-Boy. The sales representative at the gallery was very helpful and they sent someone out to actually survey the area and come up with an idea of what will fit and how it will fit, like with a layout plan. Delivery was pretty helpful too. A piece of furniture has been damaged and the delivery guy did not even put it on the truck because of that. He was like, "Hey, it's damaged. Let's call this number and they should set up a way for you to get a replacement for that particular item..." It wasn't much of a problem and we really like the sofa couch and the recliner.

We recently purchased power recliners and a sofa from La-Z-Boy because the old ones wore out. The salesperson that we talked to was the best ever. Our new furniture looks and works fine. The delivery team brought it in, set it up and left. Just as we expected.

My husband and I brought La-Z-Boy Recliners several years ago. This past July our basement flooded and there went our chairs. We did not go anywhere else but to La-Z-Boy to get new ones. We really like La-Z-Boy.

My niece told me I need a PowerLift. The quality is excellent. The cost was reasonable. The delivery team was really good. I’d go back there again.

I’ve recently purchased a recliner, a chair, and other accessories from La-Z-Boy, some of which I haven’t gotten yet, though. I have received everything but the rug. This is my first purchase from them. We purchased new furniture because my husband was having trouble sleeping. He’s getting old and he’s got aches and pains, and he’s sleeping in the chair most nights. And I figured an easy recliner would be much easier for him to sleep in. As far as I’m concerned, the only decent one around is La-Z-Boy so that’s where I went.

We paid over 3000 for microfiber couch and loveseat with reclining seats. The cushions lost their shape. The board on the footrests squeak, and now has permanent footrest dents. We shopped around for long time for the right pieces, and decided to spend extra $$ for what we thought was the best in quality. Now our pieces look odd, since we sit in the same seat, and one side is decent and the other, looks like it's 10 yrs old! The back also sags and has lost its cushiony feel and look. Hope this helps.

I've had La-Z Boy for a good 30 years in my home. We purchased a new recliner because we moved. Their sales rep at the gallery was excellent. The quality of their furniture is very good. It's not too expensive or overpriced. We really like it. Their delivery team was fine, too.

Ordered sofa and two recliners in July. Received them finally in September. Sofa cushions shabbily made. Waited two weeks for company rep to look at cushions. He ordered replacements which, as just notified, will not arrive until November 7. Store manager got argumentative about being questioned about the length of time required to receive product and address issue with product. I will not order another La -Z- Boy product.

I recently purchased a power sofa, loveseat and recliner from La-Z-Boy because we moved and just wanted new stuff. At the gallery, Chaz was very pleasant. He knew when to try to help but also when to back off and give us time which I really liked. He helped us even connect with the designer, who was very pleasant, knew exactly what I was looking for and was able to research quickly. We had some questions about the color of the chair so it all worked out very well. The delivery team was efficient, very polite, clean and fast. We like the quality of the items. Everything is good except for the loveseat where one side isn't going down all the way. I did mean to call about that because I know I bought the warranty. I would recommend La-Z-Boy.

I was over in Monroeville at Starbucks and I saw they put a new store over there so I went in. I was with my sister because she was in the market for furniture too. We got to looking around and they came up and informed us that there was a decorator. He could help us measure, it happened to be a gentleman who measures the size of the room and help us decide and visit the house. It was a wonderful experience. She and I both did it. I’ve purchased a sofa, recliner, tables and other accessories. It’s my first La-Z-Boy purchase. We did our game room over and I wanted new furniture. Quality of the furniture is wonderful. One cushion of the sofas had a foam that did not fit into the cover properly so I showed him when he came. He looked at it and help me put some things around and made a phone call and they got back with me. They made me a new cushion and sent it. It's perfect. I had the furniture delivered. It was for back order so everything came at one time and they delivered it. They came four days later, checked everything over and helped me hang some pictures and it was wonderful. It's a good service for busy people. Overall, I’d recommend La-Z-Boy.

I needed a chair that fit me better. I looked at other manufacturers but the La-Z Boy recliner had more of the support that I needed for my back so I bought it. It was on sale. When they delivered it, they were right on time and they were very nice. They moved the old one for us and put in the new one. It took maybe 10 minutes but it was perfectly done.

We went to look for a sofa bed in the La-Z-Boy store. We got the sofa bed. We're happy with that. We haven't slept on it yet, but we're happy with it. I saw a chair and I went over and I sat in it briefly. I thought it's wonderful and so we ordered two of those. I waited a long time for my chair and I'm just trying to recover with my broken femur bone. I've been really excited waiting for it to come, and then phooey!

We went to the La-Z-Boy gallery and the first girl that we got was excellent. I believe her name is Melissa. She explained everything as opposed to the second girl (we came back a second time, I wasn’t as happy with the other one). Anyway we purchased a chair but we really didn't want it. We got it here and we didn’t like it. It hurt my wife’s back. So we called up and got a hold of Melissa and finally got the chair exchanged. She was really good. Her and the manager. The chair we got now is fine. It's a power recliner (my wife has back problems so we needed one with power) and we got a good deal on it. Price is a little higher than other places but it’s a much better chair. We got the extra protection on it and everything and it seems to be working well for my wife. It’s more comfortable for her. The only thing I didn't care for was that we were charged extra delivery charge. I also didn't like that the delivery guys who brought the first chair were rushing us to get signed, because I think we were the first delivery. The second one, however, the ones that picked up the other one and delivered the new one were great.

We bought a new home and decided to purchase a sofa, a sleeper sofa, and a couple of chairs from La-Z-Boy. We had a good experience with the sales rep at the gallery. Their delivery team was okay. We did have a couple of nicks in the walls from trying to get the sleeper sofa into one of the rooms. But other than that, everything went well.