La-Z-Boy Furniture Galleries Reviews

Our old recliner was getting worn out and needed a replacement. So we decided to purchase a new recliner from La-Z-Boy. I think the quality of the furniture is wonderful. The cost was more than what I wanted to spend, but I feel that it’s a fair price for what we got. The sales representative at the La-Z-Boy gallery was fine. He was helpful. He directed us around the store to the different types and price ranges. And then he let us wander around on our own so we could try them out. The delivery people were also wonderful and very helpful. They were right on time when they said they were gonna be. They called ahead of time so we were ready for them. It was great. Overall, we had a very good experience with La-Z-Boy. I would do it again.

I decided to purchase a new sofa, chair, ottoman and other accessories from La-Z-Boy to replace my old furniture. I’ve had La-Z-Boy furniture in my TV room, as well as two other recliners. So far, the quality of the new furniture seems very good. I also thought the cost was good. My interactions with the sales reps at the La-Z-Boy gallery were very good. Everybody was wonderful. The delivery team was also very good. They took their shoes off and placed everything. One thing I was very pleased with was when Tyler came out and placed the artwork I bought on the wall for me. I was very impressed with that. Plus, he checked all the furniture when it came and looked at the quality and workmanship.

Our old furniture was on its way out. We needed an upgrade, so we decided to purchase a chair, sofa and ottoman from La-Z-Boy. I had no problems with the La-Z-Boy salespeople. They were great. I even paid off the furniture over a month before they delivered them. My problem was it took too long before they were able to get the furniture to us. They didn’t have the couch that I had ordered in the color I wanted. At first they told me it was only gonna be 4 to 6 weeks, and it ended up being almost 2 months. That was the big disappointment. I had to call them 2 or 3 times, and they would tell me, “No, it’s not in yet.” On the other hand, I like the chairs. They’re very comfortable. I have no problems with them.

La-Z-Boy recliners are made to fall apart. The handles are placed so low to the ground that you have to lean over the arm to deploy the foot rest. Utilizing the foot rest as the chair was intended results in the arm becoming disjointed. Although the particle board parts are free for replacement the customer has to pay $50 an hour for someone to replace it. From the first to call to the repair finally being concluded is about and 8 to 10 week process. The customer service isn't there, customer satisfaction is not of concern to them and their product is a joke. Don't buy La-Z-Boy, it is pouring money down the drain.

We had La-Z-Boy furniture in our home for a long time. I just purchased two recliners and so far the quality is good and I don't have problem with the cost. The sales representative at the gallery were fine. We were happy with them. The delivery team were fine as well. Everything went well.

This is the first La-Z-Boy purchase we made. Had a great experience with the sales rep at the gallery. He let me walk around the store, pick out what I wanted and didn't push anything. He just showed me what was available. We bought a power recliner, which my wife and I brought home (we live about 40 miles from the store and we didn't want to pay delivery fee) and set it up ourselves. Setting it up was really harder than they showed us and I thought it's probably a little bit easier than it was. But we finally figured it out. And now I'm using it, getting up and down with the buttons a lot, because you have to, to get out of the chair. So I'm hoping it will hold up. We did buy the extended warranty, so I've got no problem with that.

I purchased a recliner from La-Z-Boy because of my age, my body needed something comfortable. It's very pricey but I like the quality very much. The sales representatives were very good and very helpful. The delivery team were also good.

My husband and my son-in-law picked the TV console together from the warehouse and wasn't aware of the scratch on it. But we love what we purchased from La-Z Boy. I like the furniture pretty much. I like the style, and it's not cheap. It's a good make. Dealing with their sales rep was really good. They're good people and nice to talk to.

I’ve had La-Z-Boy furniture in my home for the last 20 years, and I thought my new house needed a new sofa so I recently purchased from them. The quality is pretty good that’s why I keep coming back to La-Z-Boy. However, I did have a tech come by because it looks like the arms may be a little bit loose or there’s too much fabric. I told them I’d give it a month and then give them a call back if it turns out to be true. My interactions with the sales rep at the La-Z-Boy gallery were very positive. The delivery team was also extremely good.

I originally purchased a sofa, loveseat and chair on 8/15/14 from a Houston, TX area store. I received the sofa & loveseat on 8/27/14. The chair would separate because it was upholstered, thus a "special order". I was notified the chair was ready to be picked up, but that I would have to pay an additional delivery fee (separate from the one I already paid for with the sofa and loveseat) so we decided we would trek across town and pick up the chair.

We purchased a La-Z-Boy recliner in December, 2011. We were told that the surface was leather. After about two years, we noticed flakes coming off the surface of the covering. It appears that the surface material actually consists of ground up leather glued to a fabric, which they call bonded leather, and the glue has failed in large areas. The recliner has been subjected to only normal use and has been cleaned only with a damp cloth. We contacted La-Z-Boy and sent them photos of the problem areas per their request. They refused to help because the recliner surface was warrantied for only one year. The photos show what the leather recliner looks like after 2-1/2 years.

I had twins and needed something that I can sleep in and rock the babies in so decided to purchase a recliner from La-Z-Boy. I love the quality of their furniture and the cost was perfectly fine. The sales representative at their gallery was great. She was really fantastic; she showed me all my options. The delivery team was quick and professional.

My old furniture was uncomfortable so I decided to buy a new one. The sales rep at the La-Z Boy gallery was helpful. I'm on the fence about the quality of their furniture. The cushion flatten out, and I have to keep flipping them. So I flip them on like everyday. I wasn't expecting that. Their delivery team was very prompt. They wanted us to take the door off and take my stuff off on the back wall so that it wouldn't get scratched, so we did that. I felt they could have told us that sooner especially when you have to round up your grandchildren. The guy that seemed to be in charge wanted to make sure that I looked at everything and signed off on it that there was no damage.

We had our furniture for several years and it just wore out. We were looking for something more quality related so we went to La-Z-Boy and purchased a sofa and a recliner. The sales representative at the gallery was good. I have a specific requirement for high back furniture so she had to sit down and test things out based on my height requirements. We picked out the stuff and the materials and it went really well. The quality is pretty good. There's a couple things that we're concerned about. One, the thinner recliner didn't come with the pole release. They sent out a warranty guy and he brought the pole but didn't bring the latch release. Then they shipped the part to the house and it was the wrong part. So I just got on the phone today with the warranty company, and they're sending up the correct part. The delivery team was great. They helped us move the old stuff out and their new stuff in. The only concern I have is about the center recliner and the left side recliner on the couch. They don't seem to be tight like the other two sides. The guy that came out to work on them tightened them up as much as they could as far as the latches go.

I've recently purchased a sofa, chair and ottoman from La-Z-Boy to replace old furniture. It's a bit pricey but if you want quality you need to pay for it, so hopefully the investment will pay off and the furniture will last a while. Our interaction with their representative was positive and the delivery was fantastic and very professional. Overall, it was a very positive experience.

I recently purchased a La-Z-Boy sofa and recliner for a new house. I've had La-Z-Boy furniture in my home for five years but this recent experience really turned me off to the effect that I probably will never buy another La-Z-Boy product again. I didn't get what I was told was going to happen. They were supposed to give me and deliver an area rug at the same time that they delivered the furniture, and they did not. They forgot it. So they wanted to charge me for going and picking up the area rug even though I was going to pay them for the delivery. The salesman wrote my information down wrong and my names spelled wrong. The other part that was bad was that the furniture had a tear on it and it took forever to get the furniture fixed, to get the thing taken care of. They tried to take the furniture and not fix it. They didn't want to service that. It was just a total bad experience all around.

The furniture that we had was looking worn. So, we purchased a sofa, chairs and other accessories from La-Z-Boy. We actually went into another furniture store, but didn’t like their things. Then, we saw a print ad that showed more modern furniture from La-Z-Boy. So, I told my husband, “Before we go home, let’s just stop in and see if there was anything." We were pleasantly surprised by the modern selection of designs that La-Z-Boy had. Having a style that offered the convenience of raising your legs, and was modern and not bulky, made a big difference. Plus, we felt that the quality of the furniture was superior to what we had seen in neighboring department stores and other furniture galleries. Our interactions with the sales reps at the gallery were excellent, particularly the professionalism and aesthetic sensitivity of the salespeople at the local branch. It made a tremendous difference that they offered an interior decoration service where the person came out to your house.

I bought the chair because my husband needed a new one. He wasn't comfortable with the old one. My experience at the La-Z-Boy gallery was wonderful. Everyone was very nice. But we weren't happy when we found the hole on it, but we're happy with the man who came out here. He's very nice and he said these chairs cost a lot of money so there's no reason why we should have to have something like this. He said they'll fix it, took a picture of it and said they will put a new arm on it. So as soon as we receive the arm, we're supposed to call him and he'll come back and take care of it. We really enjoyed doing business with them.

I recently purchased a power recliner from La-Z-Boy because our old one was shot. My experience has been positive from the sales rep at the gallery to the delivery team.

I purchased a recliner in the Plymouth MA store. Mind you I was there several times before I made this purchase (A big purchase for us). I was helped each time I went in they were all very nice when they are trying to sell you something... Always ended up back at this recliner... It has 3 pillows on the back of it. I sat in it, I reclined it and sat for awhile...ordered it.

We had lived in a new house for the past four years and wanted to get a feel of the house before deciding on the kind of furniture that we needed. I recently purchased a chair and a half, an ottoman and a sofa from La-Z-Boy. The couch that we were replacing with the La-Z-Boy chair was actually a new piece of furniture in that room. We’re very happy with the quality of La-Z-Boy furniture. It was a good deal. We have two La-Z-Boy chairs that we bought from a different store that we’ve had now for 15 years and we love them.

I've recently purchased a sectional, ottoman chair and other accessories from La-Z-Boy for remodeling. The representative was awesome. She was creative and very eager to helps us pick out our designs. The quality of the furniture is very good and they're very comfortable. Cost is not bad. It seems pretty competitive. I thought it was a little crazy but it's really comfortable. It's really nice so I can't really complain about it. But we opted for delivery and it took over 6 months to get our furniture so we were extremely unhappy and we will probably never buy from them again. It was numerous phone calls, letter to the Better Business Bureau and the whole thing. I was very, very frustrated.

In June 2014 we purchased 3 Rowan style recliners. 2 of the recliners, which are in the same room are the XR remote and one is manual in a different house.. All 3 chairs have the upgraded cushion and upgraded fabric. Before we made the final purchase we went online to view the video description of the PowerRecliners especially the XR which is remote. The video on www.lazyboy.com and Lazy Boy brochures clearly state that the back and leg rest operate independently.

For 14 months I had a place to rest on those days that my knee and back pain were stabbing through my body. Sept 24th as I was sitting (in the recliner) and using the control to close it (return to neutral position) the foot rest power extender broke (causing the foot rest to fall) giving me a horrible jolt and a broken recliner.

I recently purchased a power sofa and recliner from La-Z-Boy because I wanted to update the looks of our living room. Their reps were really good. But I'm having a material issue with the recliner. I'm not exactly sure what it is but it's almost like there was less material on one spot. It's not closing properly so I need to call them and have them probably get it.

LOVE my new furniture and Traci :) I could not have picked anything without her. She was awesome and figured out my style and worked with it to make awesome selections.

We have purchase a new recliner from the Strongsville Oh. Store. When it was delivered the power supply cord had been severed, so the delivery men contacted the store and they advised the men to return it to Columbus for repairs. We did not have an issue with this, we do however have an issue when the company rep. tells us one week for repairs, and we do not hear from them for two weeks. We waited two weeks then contacted the store and they told us they would get back to us which never happened.

My first La-Z-Boy purchase was around 10-15 years ago. Recently, I purchased a recliner from them because my old recliner was not good anymore and was falling apart. So far I am happy with the quality but I'm upset because it’s not functioning the way I wanted it. I'm still trying to figure out if there are some adjustments that need to be made or I have to have someone come out to take a look at it. I also feel that the cost of the furniture is high.

I recently purchased sectional tables and accessories from La-Z-Boy because we're redoing a room in our house and we wanted all new stuff in there. The sales representatives that we worked with was great. They were extremely helpful. The furniture will be delivered to us on Friday.

The sales representative at the La-Z-Boy gallery is really good. Even the delivery team were good. The quality of the furniture that I bought is okay, but it's not as good as I thought it would be.

I had La-Z-Boy furniture in our home for about nine years. I recently bought two recliners from the gallery because the spring broke on one of them and we wanted to update our furniture. The sales representative that I talked to was real good. I'm real happy with her. The quality of the furniture is excellent and it's sold at a reasonable cost.

I recently purchased a power recliner from La-Z-Boy. I picked it up from the gallery. When I put the chair together, it had a plug that was busted but they already sent me a new top for it so there's no problem.

Buyers beware.....just because it is La-Z-Boy does not mean it is quality. My raisin colored sofa transfers color onto light clothing!! Getting the run around from customer care as well as the Mentor location. They did tell me they would replace the sofa. However, each and every one of their red/maroon/plum fabric swatches transferred color onto my white towel. Now mind you if I want to spend an additional $400 or $500 I may be able to get a sofa that is not defective. Very unsatisfied with the entire process. The manager at the Mentor location doesn't seem to want to be bothered by this. Perhaps she is solely commission driven. Very sad since this was a purchased I was thrilled with and thought I was getting the best of the best.

Purchased a new recliner at La-Z-Boy. Quality is good. Price is good. The sales reps at the gallery helped us a lot. They were very, very efficient.

We recently purchased a recliner from La-Z-Boy. The first salesman we talked to was very nice. He explained everything; he spent a lot of time with us and showed us, and we didn't make up our mind until the next day. He wasn't there the next day; it was his day off unfortunately so we got this young lady. She was okay; she just wasn't as pleasant as the man was. We went back weeks later just to check the color that we got. I didn't think it was the same color that was in the store. The first salesman was there again. Much as we enjoyed him, but we were kind of disappointed he wasn't there to sell it to us.

In the past, I have paid around $400.00 for recliners. I chose to move up in quality and comfort, so I thought, by purchasing a $1200.00 Lazy Boy Recliner. What a false impression I had. Lazy Boy is very uncomfortable; it wobbles; and it's plain poor quality. The leather has faded. The salespeople were pleased to make the sale, however, they don't want to hear from you after the sale. I shall avoid Lazy Boy in the future. Hope my comments will aid in your decision.

I've had La-Z-Boy furniture in my home for the last 20 years. Recently purchased a new recliner and the sales rep I talked to was very helpful, very nice. Everything went very smoothly.

My husband and I were in La-Z-Boy in Barrie to purchase a new leather unit. The sales woman told us that it would be "4 to 6 weeks to be delivered" and we were excited because we had mentioned to her that it was important as we were having out of town guests. She said no more than 6 weeks. Terrific ... That was on August 8th. It is now October 1st with no follow-up call, nothing. My husband called the manager two weeks ago and he was told that it would be 6 to 8 weeks but he would try to rush it... Still nothing!

I recently purchased two chair-and-a half and ottomans from La-Z-Boy. I have had La-Z-Boy furniture in my home for 6 or 7 years so when we wore our furniture out, I decided to buy new ones. They got a good-quality deal.

We purchased a la-z boy recliner, we bought the extended warranty. The head rest was flat, they put more filler in, that lasted a couple of months. They will not refill it again. They also had to replace the foot rest. The arm of the chair had to be filled. They said I had to pay $75.00 to have the head rest fixed again. I shouldn't have to pay for a new chair that wasn't properly made!

Was told parts were covered for lifetime when we bought this La-Z boy recliner 4 years ago. Today the repairman said we had to pay for parts, springs, etc. cost of $190.. Already had the recliner in for repairs twice paying $110 each time. Tech insisted we take recliner elsewhere. La-Z boy's do not last as advertised and is a scam company. We have 3 La-Z boy recliners. La-Z boy company will never see another penny of our money.

I bought this chair, and other furniture in 2-8-2012 and it wasn't long before it started to crack and then flake. I reported this to the dealer where I bought this sometime around end of the year 2012. No I didn't write down the date so I guess I made that mistake by not reporting directly to La-Z-Boy myself. I finally sent pics to the dealer, then they said it was too late. Then I sent pics to La-Z-Boy also and they took the dealer's side. This chair is now 2 years old and looks like this. Unusable!

We just moved and decided to purchase our sofa, loveseat, chairs, tables and other accessories from La-Z-Boy. The sales representative at the gallery are all very helpful and friendly. We haven't had any problems with anything. Their delivery team was great. They were quick and nice. I did like where they came in and did the design of our living room with the pieces we were interested in to see how it would look, and with different colors. Everything's good except for one rug that has a bunch or ripples in it. It won't seem to go out. But I talked to the gallery and they're supposed to exchange it and call when the other one comes in. I just didn't ask how long that takes. I definitely recommend it to friends. I've told a lot of people where we've gotten our furniture.

We made a HUGE purchase of furniture less than a year ago, bought the extended warranty as well. The love seat is squeaky on the one arm (loud) and the fabric, it is dark green is showing purple throughout? We have not even paid this furniture off yet, and are very disappointed as we "upgraded" to this line of furniture within the store.

I bought a Laz-Boy recliner over 5 years ago. The warranty has expired. The vibration and warmer feature quit working one day and I contacted Laz-Boy to initiate repairs. They don't have a shop in the Fredericksburg, VA area so a technician would have to be scheduled to come to my home to make the repairs. The woman I made the home appointment with assured me that the tech would have the parts on hand to make the repairs for the problem that I described. I had to take a day of leave from work to be here for the technician. I'm widowed and live by myself. Technician only inspected the chair and said he would have to order parts. I told him what the service writer told me and he grinned and said, "No, we don't carry parts like this".

I was dissatisfied with their suppliers in terms of the ability to get the things to them. It took them many months to get the rug and things like that but it wasn't their fault, I'm not blaming La-Z-Boy. It was the rug that they recommended and I picked out that was one in great demand throughout the country, so it took a long time to get it. Overall it was a good experience with La-Z-Boy, no problems. I really like that at the store I went to they have an in-house interior decorator and he was very talented and made a presentation to me and my lady. He came to my brand new townhouse in Alexandria, Virginia and had some ideas and I followed through. The result was spectacular. It was very cool that they provided that service without charge.

La-Z-Boy was very good. The salespeople were amazing, very helpful. It was great service.

We purchased two leather rocker recliners less than 3 years ago. We were guaranteed they would last for "30 years". They were great at first and for the first time my back was pain free. In six months or so the cushions began to collapse and later they were horrible. We mentioned to the salesperson who said some collapse is normal and there really isn't much we can do. Needless to say we are looking for new chairs and not at LB. We had purchased two leather sofas at the same time. Shame on us.

I had a very good experience with La-Z Boy after I talked to the right person. Initially, I had problems with the original set I purchased. It was very poor quality. It took me a while to talk to the right people, but I ended up with a person who took care of everything for me. My only question was with the financing, but as far as my problem, once I got to the right channel, they were wonderful. Now I’m very happy with the new merchandise I got. I was very pleased with the outcome of my situation.

I recently purchased a recliner, loveseat, and some tables from La-Z-Boy. I decided it was time to purchase new furniture because our other furniture were around 20 years old. So far, the quality of the furniture has been very good as well as the cost. If I have to buy some more furniture, I’ll buy there first.

We bought a new all leather La-Z-Boy recliner that is killing my back. The company was very good responding to our complaint about the torturous chair. But they finally admitted they could do nothing to fix the problem as the frame came from China. The problem is a lower back brace that rises up as you recline, right into your back. It seems the Chinese frame is a redesign of the old style La-Z-Boy recliner. It is all one piece and can't be adjusted. They finally admitted they could do nothing to fix the problem. We were just stuck with an extremely tortuous and expensive chair. Also the foot rest has already worn through to the solid surface below the deep red leather and had to be fixed. The leather seat is crazing and cracking as if it had been attacked by an angry cat. We own no cats. This chair is only 1 1/2 years old and the problems started as soon as we bought the recliner.

I like my La-Z-Boy chair. It's a very nice chair, except it pokes under the seat.

We've repainted the house and my couch that I had before was getting old so we decided to update our furniture and purchased a new sectional, sleeper sofa and other accessories from La-Z-Boy. The sales rep that we got was amazing. She helped us design and choose colors. She was very patient and nice. The guys who delivered the bed were awesome as well.

I purchased a new recliner from La-Z-Boy because I wore the other one out. The sales representative that I talked to at the La-Z-Boy gallery was very good and let us look around. We looked at several recliners, but finally my wife liked the one we bought because of the color. It matches the area we were gonna put the chair in the first place. There was no problem with the delivery. They told us when it was gonna be there and it was there; it came the day they said. The delivery men were in and out in about six or seven minutes and I was really surprised. So far, the recliner's been great. It seems to be holding up real well. I spend 4-6 hours in it everyday. Sometimes I have to throw somebody out of it so I can get in. It's my chair! Everybody who has seen it and sat in it thinks it's very good.

I really like La-Z-Boy. The customer service was awesome and the attention and the response that was given -- that was great.

I never knew or expected Lazy Boy would treat me this way. I spent over 1200 on a hide-a-bed couch and was told that if anything happened I lived in a serviceable area. It turns out I do not live in a serviceable area and they are unwilling to find anyone to come and fix my couch that is defective. They told me I should drive 3 hours and bring it back to the store and then they would use their discretion as to whether or not they would fix anything. Also it would be to their satisfaction not mine. My mother spent quite a bit of money. I know Lazy Boy leather recliner. The leather is so thin that after mild use the leather is wearing away. Please keep in mind that this is a woman who is over 60 years old and the chair is not in a household with children or rough housing. We are very disappointed with the quality summer service and pricing. Even if Lazy Boy were to refund our money we would never buy another Lazy Boy product ever again, ever.

When I walked in to the La-Z-Boy store, the lady there was very helpful. I was having a hard time making up my mind and she suggested that I get a decorator come out, and so we did that. She did a great job. I liked the thing she picked out, so then I had her pick me out a bedroom suite. I really liked that. So my experience there was great. Loved the bedroom suite, one of my chairs in the living room. The only thing I don't like is that the couch cushion go down when you sit on the couch, like I sat on one end and when I stand up, where I was sitting, the couch cushion is down. So I was pretty shocked that that happened with La-Z-Boy because it didn't ever happen on my cheap furniture from Ashley. And the guys that delivered were great, they were all very nice, so I didn't have any problems at all. Everything came sooner than expected and the people that delivered were great. Different people both times but they were really nice.

When my husband and I purchased a couch and chaise lounge from La-Z-Boy back on July 5th, we were very satisfied by the customer service we received and we both planned on making future purchases with La-Z-Boy. The sales representative that worked with us was very friendly, knowledgeable and helpful. Unfortunately our opinion about the store changed after we made our purchase. We were told it would take 4 to 6 weeks to receive our couch. After 6 weeks went by, my husband called to inquire about the couch and was told that the fabric we chose had to be special ordered and this was causing a little bit of a delay.

La-Z-Boy customer service is good but we got some really, really poor quality control going on some stuff, as far as checking the furniture over before you deliver it or put it in the truck or when you unpack it. We had a few problems with some of the furniture being either cracked or scratched up real bad. We got a screw missing in one of our pieces of furniture we got and we haven't gotten the issue resolved yet. The quality control is not there for some reason.

I recently purchased a sofa, chair and some accessories at La-Z-Boy. It was a little bit a higher priced than what we have bought in the past but we've been looking to do that for a reason; to get better quality and longevity out of the furniture. I like the personal touch and I like having the option of going in and choosing the fabric and design and different things and getting what you want versus being forced at a design that is mass produced. So it was good. It's a little bit early but hopefully the furniture lasts as expected, but overall we would purchase again.

We've had La-Z-Boy furniture in our home for the last 15 years at least. This time we have 5 La-Z-Boy chairs and a couch. We've had a couple of minor issues but nothing major. Everything else has always been very good.

I've had a La-Z Boy for 12 years and then I went and bought another one. It's a little pricey but you get what you pay for in terms of quality. However the one I bought didn't fit me. I've had 5 neck operations, I had to have one that fit me, so I took it back and they took it back. I was very happy about that. They treated me very well. The sales associates were great. They were good people. I cannot complain about them. The only thing I didn't like is they charge you to bring that chair to the store. I don't agree with them charging $50 to have that chair brought to the store.

Went in to the Louisville KY La-Z-Boy Furniture Gallery store on Labor Day during the "up to 30% off" sale. They gave us a quote for Griffin Sectional. After leaving the store and reviewing the quote in comparison to online prices for the same store the prices are the same. What happened to 30% off? Checked another store with 30% of sale this week and same thing... I will never buy from them again if La-Z-Boy does not change these tactics.

We’ve had some La-Z-Boy products in our home for the last 25 years. I recently bought a sofa, a loveseat recliner, from them because my son told me I need something new after 25 years. The sales rep at the La-Z-Boy gallery was excellent. She took her time, showed us all the different fabrics that you could have, and whether it should be an automatic lift or not. I wanted to get a new rug too and I didn’t know what color I should choose with what we had purchased so she helped us with that. She was a very knowledgeable individual. I also had no problems with the way they delivered the furniture. They called beforehand and it went very well. The deliverymen were precise. They asked me “Where do you want this?” They were very willing to do what they could to get it in the house right. Overall, it was a very great experience, and I do recommend them.

We've had La-Z-Boy before so when we sold our home with the furniture in it and moved into our condo and we needed some furniture, we bought another La-Z-Boy. The sales rep, Leslie, was a swell lady. She was wonderful. Very helpful and suggesting different things that we might need and said that if we needed her to give us ideas, if we needed any other furnitures, maybe she could help us out. She has done very well. What we looked at was fine but we haven’t picked it up yet because of the renovation we’re doing. And she was kind enough to hang on to it until we can have it brought in. The sales people seemed very pleasant and they're very nice and we're very very pleased. I also think the quality of the furniture is very very good. The only drawback is that in the showroom you don't see everything you'd like to see.

I had a La-Z-Boy style of furniture and it was getting old. I decided that I needed another one so I purchased a recliner from Lazy Boy. The sales rep, Charles was a really wonderful young man. I couldn't make up my mind whether I wanted the leather or the cloth and I go in the store and try and Charles told me that I can change my mind. Although I don't remember him giving me a time like if it could only be 3 days or 3 weeks or whatever.

We recently bought a sofa and some tables from La-Z-Boy. We needed a new couch because our old couch died. The La-Z-Boy sales rep was very positive. The young lady who helped us was also a design specialist and she came out to the house, helped us with fabric selection, sizing, and a number of other ideas. The furniture arrived earlier than anticipated so that was helpful. The delivery team was excellent. They were very helpful and there were no problems.

My overall experience with La-Z-Boy was good. I got the chair with the most remote work on it. The headrest part is important and the lumbar support helps me a lot.

Prior to purchasing I explained I had purchased La-Z-Boy furniture almost 25 years ago. I was trying to decide whether to have the furniture recovered or purchase new. The sales people assured me the quality was even better now and that recovering would not be a good option. I purchased a Lancer Reclina-Rocker on January 21, 2014. I received the chair on March 20, 2014. In June the evaluator stated the chair needs some upholstery work and would have someone call to make an appointment for the repair folks. They state they cannot do anything about the loud clanging noise the chair makes when taken out of the reclining mode. On August 12, 2014, the repair people showed up and after working for an hour or so realized he could not repair the chair in the 2 hours he had been allotted. He said someone would call to make another appointment. I was subsequently told repair people would be out the week of September 15, 2014. I called today, the 16th, to see when they were coming and was told September 23, on which I already have two other appointments. Now I'm told they cannot come until October 7. I want the chair replaced or my money refunded.

I recently purchased a La-Z-Boy recliner over the phone as I needed something comfortable and the quality is great.

I was worried because the reviews are not good online and we have bought tons of La-Z Boy - everything in our house is La-Z-Boy. But overall, I had a good experience with La-Z-Boy and I would recommend them.

We have a new addition in the house so we purchased two recliners from La-Z-Boy. The two times we were in their store, the entire store didn't appear like they wanted to help us - no word. The sales personnel could have been more attentive when we first got in the door. Other than that, once they talked to us, it was all right. So far the quality of the furniture is good. The cost is worth the money. The delivery person actually delivered a day early because he was in town and it was a good experience.

I have bought many chairs, etc. in the past from La-Z-Boy and have always been very satisfied until our last purchase. We purchased (at the Katy,Tex. store) a recliner with two other chairs and after a few months with little use, the leather has began to separate from the backing in several places. We have no children or pets. We called once and we're told there would be an $80.00 charge to come out. We thought we could try to fix it ourselves but before we tried there were more places. We called back and was told it would not be covered after October (one year warranty). The recliner is clearly defective and we would like a replacement instead of patching it until the warranty expires. We buy from La-Z-Boy because of the brand and thought you stand by your product. Someone is coming out to evaluate the recliner. I hope you will stand behind your warranty so we will not have a defective leather after the one year warranty expires. Waiting to hear from you.

I'm very pleased with La-Z-Boy. As a matter of fact, I've been back the second, third time, so it's been very good to me. I really enjoyed the experience with my salesperson and the girl that came out for helping me decide and decorate.

We used the in-home design service offered by La-Z-Boy because we were told by the sales staff that they would do an in house assessment to ensure the furniture fit in our basement. After measuring our basement and hallway/entry ways on the first occasion we were told that only 1 couch configuration (sectional) would fit which was outside of the budget we told them. After some thinking we did like the sofa and decided to go into the showroom to see what else was in the design plan only to find out that the salesman who was helping us "left the company".

This one is my third chair. My wife and I both have chairs and we decided that we wanted to change the color scheme. We were tired of the older colors so we went in and picked out what we needed or wanted. They ordered them and called us when they came in. Delivery team was very good. They bring the stuff in, unpack it, set it up and make sure everything is okay before they leave. The manager at the Jensen Beach place is very good. He helped us a whole lot. Everything was satisfactory.

Do Not Buy from this company! They have an unheard of three (3) day warranty which is worthless. Our recliner couch quality that we purchased was nothing like their floor model. They have refused to replace this piece of junk with another New couch. Our had broken parts, squeaky parts and rattles in it including poor padding in the cushions, seats and arms with all kinds of material flaws. All they offered to do is rebuild our couch in our home by shipping huge boxes of parts to our home and then send a repairman out to install them. We were ending up with a rebuilt couch not a New couch that we purchased. Also, the replacement parts come without the "Scotchgard" stain and dirt repellent protection service we chose to pay extra for upon purchase. I emailed and talked with their home office numerous times over a three (3) month period to get a new couch replacement without any chance of success. There were no remorse or concern for our $2,000.00 purchase we paid for with our 2012 Income Tax return money. If you don't contact them within their three (3) day warranty period you have no chance of quality help. Don't make the mistake we made and buy from this company. Save yourself the headaches we went through.

I was so excited the day I found my furniture in your La-Z-Boy showroom. It took a full 12 weeks to get it - off of the slow boat from China that is! When we purchased our furniture 5 years ago for $6300.00 I told the salesman we wanted the exact furniture we were sitting on (which I assumed was top grade leather)! We were charged the amount listed on the showroom pieces but we did not receive what we wanted. The invoice only listed numbers. I clarified with him several times that we were getting the exact same as what was on the floor that we were sitting on. Never once did he discuss that we would be getting bonded leather and not real leather. I know the difference between REAL leather and bonded leather. We ordered an orange colored REAL solid leather set - 6 pieces too ... what we received? Bonded crappy brown leather... it's all worn off - the chair started to wear off within the first 3 months. I called the store and they informed me there was nothing they could do.

The lady that showed us the La-Z Boy was really, really nice. Everything went quickly, the paperwork and everything. We really love them. We recommend them all the time when anybody comes over.

I would like to say first of all, that I have never in over 60 years written a complaint, or anything of that nature. But, my experience with Lazy Boy is the worst experience I have ever had with any company/as a customer in my entire life!!! The past 8 months have been a complete nightmare, so stressful, frustrating and a huge waste of time, energy and money that I already can not afford to spare!! My husband and I had been in need of new living room furniture for years but we knew we would be downsizing our home in the foreseeable future and we wanted to be absolutely sure that what we purchased would fit and look nice in our final home, so we waited 7 years, knowing that at our age, our next purchase would be our last.

We purchased our sectional recliners 3 years ago. Even though we supposedly got the fabric treatments on all pieces, they look like they are 30 years old instead of 3. The foam is misshapen and collapsing, the fabric is dingy. Nothing has been spilled, this is just dingy from daily sitting. You can feel the structure through the foam in places. I had always wanted a real La-Z-Boy because of the quality. What happened!?!?! When you pay thousands of dollars for a living room set, you expect it to look decent for more than a few months.

I saved for over a year to buy a recliner. I went to La-Z-Boy because I didn't want to be bilked. I spent all afternoon and found one small enough to fit in my small apartment. After it arrived, I found that it sits up at will. I recline, and when I least expect it, it just sits up. It throws out my back when it does so. I called La-Z-Boy and they tried to get me to adjust it by turning it over. When I said that I couldn't tip the chair, they sent someone out to adjust it. However, when he arrived, he just shook his head and said that the model I have has no adjustment feature. I called and customer service spend more time explaining their return policy to me than trying to help. She says that the chair is functioning as designed and even implied that it is my fault for having selected that model of chair. She said that my weight shifts and sets the chair up. It is not, according to her, a defect and I am stuck with the chair. I don't know what is more upsetting - the chair that I cannot sit in - the fact that I cannot afford another chair - the injury to my back - or the insult of being cheated by a firm that was supposedly trustworthy.

We moved to a bigger house and purchased a sofa and a recliner from La-Z-Boy. When my furniture was delivered, I did a visual check and sit in my chair and reclined it but I did not glide in it and that actually was not working correctly. Unfortunately, I did not find that out until after the delivery people left. I had to schedule a service call for someone to come out and fix it. That was disappointing. I would expect it had been properly working upon delivery. Other than that my experience was good. They were professional. The sales reps at the gallery were always very helpful. Bianca provided good information. Katy, the person that we worked with the most, was personable. The quality of the furniture is acceptable. We purchased one with a lower price and there are some seams where the thread pokes out in places but it's fine.

We moved to a new house and I needed new furniture. I had the couch, chair, and tables delivered from La-Z-Boy. It’s our second purchase from them and I have had them in my home for five years. I told them "if the stuff came before August 1st, it would be fine. After August 1st, make a note on the delivery that I’m not going to be here for a month. You’re going to have to hold it until September." I don’t know where the note went but they left seven messages at my sister’s house all over the place and they shouldn’t have bothered anybody with it. They should have waited. They should have had that down.

Today my family (my wife, daughter, and me) visited a number of furniture stores in search of a sectional sofa. La-Z-Boy was the 5th store we had visited. After finding exactly what we were looking for at La-Z-Boy, the manager ** helped us with the specifics including price. He told us that the Aspen sectional was still on sale, held over from the Labor Day sale the weekend before. He gave us a price of $2515, plus delivery and tax, bringing the total to $2841. Now that we have gone on the website after the fact, we notice that **'s price exactly matches the price we could have purchased it for off the website with NO LABOR DAY SALE. So, what happened to the sale price he claimed he was giving us?

I bought a leather sofa. When I bought it, I was promised the moon and I've gotten it here and it's just been a nightmare since the 4th of July. I have begged to try to get them to help me with my warranty on this thing.

My wife and I bought an entire living room set of furniture in late May 2014 from the La-Z-Boy Furniture Gallery store in Houston, TX, near Katy. We purchased two sofas, a recliner, and a pair of end tables, a console table and a large "premium" leather ottoman. We received a call about a week and a half later from a sales rep to inform us that the console table was no longer being manufactured - red flag #1. When the items were finally delivered a very long 12 weeks later in mid-August, and they were not to our satisfaction. The two remaining end tables we had ordered were nowhere to be found - one was sitting in the store's warehouse, while the other was apparently never ordered or cancelled due to being on backorder, all of which was news to us.

Paperwork was rushed and we were never verbally informed that the order would not be able to be cancelled even within 8 hours of placement, we don't even have an order number yet! We never signed/initialed the back of the agreement and the store refuses to help & cancel the order. We have yet to receive anything confirming the order (or processing of the order) other than the scribbled up piece of paper we walked out with. Upon calling customer service they said this order should be able to be cancelled within the time-frame (less than 24 hrs) and the store should have no issue removing this from their ordering system.

I am very disappointed with La-Z-Boy. My order went beyond their "please allow 6-8 weeks". My order was placed 06/14/14 and today 09/09/14 the last piece of furniture was delivered. Please note the custom pillow still hasn't arrive yet. Please check your furniture very carefully if you insist on purchasing from La-Z-Boy. The piping I found not sewn in at the end correctly on my chair. You can feel the edge of the wood supports through the padding on the arms. I notice a chip on the foot, while looking for info on a tag under the chair. The mechanism wants the chair to go full tilt, so sit upright or lay back almost flat. Not good for watching tv. The biggest thing that upsets me is that the fabric is already wearing badly. Not event three weeks old. The fabric on the sofa arms are puckering. The cushion on the ottoman is bulging to one side, and this is with their firm filling at added cost.

My wife and I special ordered a sofa, love seat and recliner before summer at the Lexington, SC location. From the beginning the salesperson was not at all cordial and at times seemed put off by the time that we took to decide on what furniture we both liked. Before the order was to be delivered, we realized that the furniture was not going to fit in the room that we ordered it for. When purchasing the furniture we had discussed with the salesperson the size of the room that the furniture was going in and the configuration. We did not realize nor was told at the time of the sale that the couch and love seat was larger than normal.

We've had La-Z-Boy furniture in our home for 10 years. The quality and the price of their products are very good. When I went to purchase a sofa recliner, the sales representative I talked to at the La-Z-Boy gallery was very helpful and their delivery team was very efficient and very quick. It was a good experience. Theresa, the decorator, has been extremely helpful. She's come out to our home and offered suggestions for paint and everything and we've been very pleased with her.

Terrible customer service. They delivered two couches that were very expensive. I was excited to get these but a few days later I noticed some scrape marks on the back of the chairs and that the love seat and the couch were different shades. I called their customer care and they said they would have a technician come out to look at the issues. When Gregg the technician came out he admitted that the two pieces of furniture were different shades and that he would note this in the claim. He stated that someone would get in contact with me with the results of the report. Over a week went by and no one called me, so I reached out to them. They, in so many words, said that it was what it was and that the technician did not even report the shade difference.

I usually love La-Z-Boy. I've purchased numerous items from them. I recently purchased the Midtown recliner. Found a defect in that the binding on the left arm was sewn crookedly causing puckering. Called customer service to let them know I wanted to return the chair and get one that was not defective. I did this a few days after delivery. Was told by a very rude representative that the best they would do was replace the entire arm. I was concerned about a color match for the leather but had no alternative so I agreed. Waited weeks for the "arm" I was told to expect. Still baffled as to how they wouldn't agree to replace a defective product, not one I broke, but one that was clearly defective from the start.

Everything at La-Z-Boy seemed to go well. The guys took care of everything on time. The sales representatives did well. He was informative and patient with us and we found what we needed. I was in there to buy and he took me to find what I wanted. The delivery team was quick. They were in and out.

I bought two reclining couches 8 yrs ago, one broke and I threw it out and the other one the dye that La-Z Boy used is rubbing off and now the couch is two tone.

I've had La-Z Boy recliners for a long time. I go back to them all the time because they're great. I purchased a new one because the one I had was almost 10 years old. It was a leather one and held up so good but it got to the point where some of the stuffing was getting a little flat on the arms and some of the leather where I had my hands all the time was worn.

We were combining two different families and wanted some matching stuff. The sales representatives at the La-Z-Boy gallery were very knowledgeable, helpful, and friendly. Anything we asked, they had an answer for or found the answer right away. They didn't keep us waiting for anything. I thought it was really good. They were very competent and very nice.

Both the guys I dealt with at La-Z-Boy were excellent. One was the manager and he was awesome. Everybody was very respectful, very nice, and very knowledgeable, except the delivery guys, the first crew, that I didn’t much care for. We told them that the loveseat was the wrong color and they said no, it's the way the sun was hitting it. I took the box off and it was totally the wrong color. The second crew that came in, they walked in and they go, “Yeah, that’s not the right color.” They peeked at the new one before they even delivered it and it was great. So it’s all been taken care of and fixed. Overall, experience was very good. The furniture I bought is very good in terms of quality and very comfortable. Cost equals the quality.

I am very upset because there is absolutely no justification for my furniture to be dumped on my lawn. There is also no justification for one of the delivery men to try to forcibly take the dolly away from me, after he told me I would have to bring the furniture in myself. Yes, I was alone. It was quite difficult and took a few bumps on the door jamb. Even more, there is no justification for me to be told to bring the furniture in myself.

I bought my La-Z-Boy sofa a few years back. Last year my recliner on the left side of my sofa broke. I called La-Z-Boy because I remembered that the recliner was covered for life. I was told all the parts are in fact covered but I would have to pay the labor charges or 100-200 per hour. I was stunned. Now because they don't know exactly what needs to be fixed until they actually look inside I was told to expect to pay anywhere from 100-400 to fix. And that is on the low end.

My wife and I purchased two Laz-boy chairs about 1 1/2 years ago. Both chairs are the Maverick line, hers is a wall hugger recliner and mine is a recliner rocker with remote control. I just want to say that they are the most amazingly comfortable chairs we have ever owned. I had a Laz-boy recliner for over 20 years before buying the new chairs and I highly recommend them. It was one of those things you look back on and say "now that was a good buy".

I purchased items from La-Z-Boy about a month ago. We had a problem because what they delivered wasn't what I'd ordered. I'd ordered a couch and they brought two chairs and a couch. The one chair was fine. And the other chair would have been fine cause I ended up with it anyhow. The delivery team was very good but the couch that they brought was not what I ordered.

I am so angry, and upset AND STRESSED with La-Z-Boy. I've had a total of 2 now 3rd recliner that is defective and others... I had one recliner and it was defective. Another one was really bad... All they wanted to do was repair, repair and put more energy into parts. The fabric, the entire chair was terrible. That's not the first recliner, then the second recliner is also terrible. Now I'm waiting for the 3rd one and the delivery kids gave my recliner to a wrong customer in Branford and I live in Niantic... MY RECLINER IS NOW USED BECAUSE THEY BROUGHT IT TO SOME GUY IN BRANFORD... WHO SAID IT WAS TOO BIG... IT WAS MY RECLINER AND NOW THEY ARE BRINGING IT BACK TO ME THIS EVENING AFTER SOMEONE HAS ALREADY SAT IN IT. I DON'T WANT THIS USED CHAIR. I WANT A NEW RECLINER...

We needed a special size of recliner to go in a room so we decided to get two recliners from La-Z-Boy. We went to their gallery and the sales rep was nice and showed us the chairs and told us about them. She was very good. She knew her merchandise and she went over it with us and she showed us three or four, and then we ordered a pair. The cost and the quality of the furniture were fine. We got them on time and it was perfectly fine. Two men delivered them and they were very easy to talk to. They were professional and they put the things where they belonged. They were very good.

Everything’s been fine with my La-Z-Boy furniture. I love it! The sales reps were great at the store and delivery was great. I have no complaints.

My latest experience with La-z-boy has been horrible. Due to this experience I am not going to recommend La-z-boy to anyone who asks. I received my chairs on the 4th of July. Initial inspection did not show any issues with the chairs. Further inspection later determined that the legs of the chairs had deep gouges in the back and one of the seats of the chair had something loose with the springs.

I’ve had La-Z-Boy furniture in my home for the last 25 years. I just purchased a new power sofa, loveseat and ottoman from La-Z-Boy. The cost is high, but the quality is there. Their designer was very good and their sales rep was very informative and helped me with the cost. They were wonderful.

I didn’t like the furniture I had. They had a button on the side where you bring the recliners up and I couldn’t close them and I wanted the one with the lever. La-Z-Boy had the levers on their sofas, loveseats and the one on the recliner, which makes it a lot easier to get in and out of, so I bought my furniture from them. We bought it in October and we left for Florida in November and I wasn’t going to have it delivered till I returned in April. So when I came back in April, my furniture was supposed to be put in a warehouse. But when it came out, the recliner was wrong.

We have purchased over $13k in furniture from La-Z-Boy in the past year. We have paid a large portion of it off and had credit on our La-Z-Boy credit card so went into their store this Labor Day weekend to purchase some new items. We spent over 2.5 hours choosing over $6k in new furniture. At the time of payment they tell us we now have to pay for 50% of it some other way besides using their card. What??? You even had us increase our limit on the card so we could pay for what we were getting today and then you spring this on us!! Not a word was mentioned about this by either the sales or finance manager the entire time we were there. Not only did they try not to work it out with us, they just let us walk out the door extremely upset. Please forewarn your potential or repeat customers about this. What a crock, we will never be purchasing from La-Z-Boy again, what a crock!!!

I bought the Trevor couch and love seat approximately four years ago and have replaced 13 springs. La-Z-Boy has been great about sending new springs when we call but the fact that we have had to replace them with such regularity is very disappointing. The Harbor Town Reclina-Rocker has a spring that just broke this weekend. Time to call La-Z-Boy again. Wish they spent less on advertising and more on their product. Quality just isn't what it used to be.

We recently bought a sofa and a loveseat from La-Z-Boy. RJ the salesman at the gallery was great. Even though scheduling the delivery took us a long time because they had to bill it, it was perfect and the delivery guys were wonderful. They knew what they were doing and they did it right the first time. We were really surprised because when we moved into this house, we had a lot of trouble getting the old furniture in here, which was pretty good-sized too. But this one, they had no trouble at all. They just walked through the door with it and they put it and they got the old one out of here real easy. The couches came completely protected and they were clean and neat, even the plastic wasn't dirty. They removed all the plastic and set them up beautifully.They were really good and the quality of the furniture is excellent. We've recommended them to a couple of people.

My son needed furniture and he needed a lot of help so we ended up buying furniture - a power sofa and recliner. The sales rep at the La-Z-Boy store was fantastic and furniture delivery was very fast. They're in and out real good. We didn't have no problems at all. We're very satisfied with your furniture, we're satisfied with the motion. I have very bad arthritis in my legs so it worked very well. Were very happy with it. The quality is good... We shopped around a lot. I’m all about buying American so my one question was is it made in this country, and I was assured it was, except the textile they had to go out to get that.

On July 5, 2014, I ordered a recliner, a reclining loveseat, and a queen-sized sleeper sofa. Since the loveseat was a special order I was told it would not be available until mid-August. I was in no hurry, because it was critical that all three pieces be delivered at the same time. My schedule is so hectic that trying to schedule multiple deliveries was out of the question. This fact was duly noted on the sales order. I paid half as a deposit, with the balance due when the furniture was in and ready for delivery.

I’ve had La-Z-Boy furniture in my home for a long time. I recently bought a new recliner from La-Z-Boy because of my diabetes problem. My foot is giving me trouble, and the doctor came up with the idea that I need a different type of chair. He told me if I find one to buy it. I got lucky and found one at La-Z-Boy, and it works right.

La-Z-Boy made my chair with the things I wanted on it. So I had to wait for it till they finished it and my son picked it up. I didn't pay for delivery and we had to put it together here. But it wasn't an easy job to do it. It sits on a stand and it was very difficult putting it on. Luckily, I had my sons... my son got it on. Aside from that, they gave me the metal handle instead of a wooden handle. Since they were making them, I didn’t understand why they didn’t have the chair with the material we wanted at the store. But that was fine. That’s the only beef I got about it.

La-z-Boy does NOT, repeat N.O.T. offer any delivery options!!! I called to see when my custom order would be in and my sales associate, Jennifer in the Oak Brook, IL store, said that it was in. Oh good. "When is it going to be delivered?" "Well, we deliver on Thursdays." "Oh good, because I have a 1/2 day off scheduled for Thursday. Put me down for the afternoon." "No, can't do that. They'll have to call you on Wednesday and you can tell them when you're available." "Okay, well, then call me at work on Wednesday (not home) because I'm not home on Wednesday." "Okay, what's the work number?" __-__-__. "Great."

I was so excited to order 2 new recliners for my new home -- but it has turned out to be an expensive horror! When you sit in the chairs, you are plunged forward to the point of ejection unless you immediately go to a full recline. Even my cats refuse to sit on them as they end up rolling off onto the floor! When I phoned customer service, they said they could fix the tilt. Well, they sent a repairman who changed the swivel to a stationary rocker saying "all swivels plunge forward" (not told to me at time of purchase). He also said that "You have to be taller to fit in this type of chair". Again, not true of floor model which I had tried several times prior to purchase!

We had La-Z-Boy furniture for 20 years and recently bought a new house so we decided it's time to purchase a new furniture. The cost and the quality of the furniture is good and it's nice. The sales representative at La-Z-Boy was very helpful. She let me walk around and take a look and then she would answer any questions I had. The sales associate was fine too. We had a specific time frame for delivery and they were able to meet that.

Noisy recliners, poor leather fading - I'm unhappy with my chairs and I’m not getting any results from service.

We purchased two recliners from La-Z-Boy about a year ago, a sofa about four months ago and another recliner just very recently. The first sales representative I had was a young lady, or actually, a lady more about my age; an elderly lady, and she has retired. She did a very good job on the two chairs and the sofa. And then, when I went back, I worked with the gentleman who was the manager at the Oleander Store in Wilmington, North Carolina. He’s absolutely outstanding!

My husband and I just purchased a new couch style, Bree from the Huntsville Alabama store. We bought it because of the La-Z-Boy name and reputation. We have had it for two days. It is incredibly comfortable, however we noticed after two days the cushions on the side my husband has been sitting on have already changed in appearance. The density of the cushion and foam is not regaining its original form and shape after use. My husband is a well built man at 6 foot 219 lbs. The couch should be able to withstand his weight but is not. I contacted the manager and was told I have 3 days to return or there will be a restocking charge and they have not had any complaints about this particular couch. I love it but I have reservations on keeping it.

The kids have gotten to the old stuff so we bought new stuff, a sofa and recliners from La-Z-Boy. The place that I ended up buying it from wasn't the first La-Z-Boy place that I visited. The one I bought it from was actually extremely helpful. The sales rep was wonderful. They were very, very helpful. Even the guys who delivered the furniture were nice.

Purchased two rocker/recliners on 7/29 and 7/30. I complained about the noise it makes when putting it down, they sent a service man and he stated (in a very professional way) that is the way they are constructed. After making a few adjustments, I was still not happy and neither is my neighbors. (HORRIBLE NOISE) Thought I would bring this to your attention because I have had Lazy-boy recliners for years and never have been dissatisfied with them.

In August of 2013, we ordered 2 recliners and a sofa from the Kennesaw, GA La-Z-Boy store. The furniture was represented as high end at this point and priced accordingly. No one mentioned that any of La-Z-Boy furniture was made in China, much less they're supposedly high end product. We were satisfied with the purchase until a few weeks ago, when the color on one of the leather recliners 'rubbed off'. The color come off after cleaning with a damp cloth. We called the store and some time later, a tech arrived to examine the recliner. He couldn't understand it either and agreed that it should not have happened.

We recently purchased a power lift chair and a power recliner from La-Z-Boy. We're getting ready to celebrate our 50th anniversary and we've had La-Z-Boy for years. We just replaced one after another. Also, we purchased it because of health issues. We've had a variety of ones through the years but our orthopedic doctor suggested that we go up to the remote in La-Z-Boy. With some, you have to press down with your legs and some that you pull a side lever. There are others that you just lean back and it worked. And he suggested that we try to go to the remote because it would be less wear and tear on our ageing joints.

I feel very much at home. In fact, that's what I said when I sat down in the furniture store to pick out the one I wanted. That was a big day in my life when this arrived; I had to wait about a month. My interactions with the sales representative at the La-Z-Boy gallery were absolutely perfect. She was on her toes, knew all the stocks and exactly where to take me to get what I wanted, and I enjoyed the experience with her. I'm also very happy with the quality of the furniture and the cost was very fair. The delivery scheduling was very satisfactory and I couldn't believe how fast they brought it in and got on their way. They were very swift. Now that I have my recliner, I'm in it most of the day and I sleep in it quite a bit at night. It's kind of like my round-the-clock companion.

My wife and I bought a recliner (Tarleton) from La-Z-Boy on 11/08/2013 for $1500.00. The leather on the backside of the arm is literally peeling (Renew). The serviceman came out and said the staples on the underside were scratching the leather. So he proceeded to nail them back in and took pics of the arm. He also took pics of our seat, which he pointed out that it was fading. All this and it is not even a year old. The customer service is very bad. You call and they don't even return your call. This Renew leather is a recycle product. Two things that the salesperson did not tell us - MADE IN CHINA with RECYCLE PRODUCTS!!!!

We recently purchased furniture from La-Z-Boy as the old furniture was too old. The sales representative, Christina, was completely awesome. I'm going to go to her for everything. She was knowledgeable, helpful and really quick to help me sort through things and it takes me a long time to figure things out. The furniture is awesome too. We are totally enjoying it. The delivery was very positive. They came, delivered and left with no issues. I had a few questions and they answered them. I have no complaints, one way or the other. La-Z-Boy has a good reputation and they more than exceeded that reputation.

I have never been so victimized by a business as the way La-Z-Boy is handling my transaction with them. I paid for a chair in full. I handed them my credit card, they received my payment, and gave me a receipt as proof of purchase stating that the transaction was complete and there was a zero balance. 2 1/2 months later, when my order comes in, they finally tell me that they've known that they made a mistake on the day I made this purchase. They didn't charge enough on my credit card. They didn't think to contact me at the time, but all I have to do to schedule delivery is pay them an additional $300!!! I am not allowed to cancel my order or they are threatening to keep a $300 deposit. So their reasoning in all of this is that I'm going to be out $300 either way. Why not have a chair to show for it?! I have a receipt, a bill of sale, a proof of purchase and they will not honor the contract and deliver the chair. Now it's me versus La-Z-Boy and their lawyers. 3 complaints against them on the Better Business Bureau in the last 6 months.....It's not just me. These guys are criminals!!! Take your business elsewhere!!

I bought a sofa and 2 recliners chair in August of 2013 (paid cash) totally over 3,000.00. Within 7 months the sofa frame (wood) broke for the back rest - at the same time I noticed the 2 recliners arm rest lost their cushions. I had to used pillows so the side of the arm chairs because it hurt the side of your body. I called the number because I had a guarantee on the furniture and asked for a new sofa and 2 recliners because I only had the chair less than 1 year. Of course, that did not happen. I was told someone from La-Z-Boy will come and inspect the furniture. 2 weeks later someone came and agreed on my complaints. I was told it will take about 6 weeks. Mind you I had a broke frame in the sofa.

We have La-Z Boy sofas and with one of our sofas, we had to have the cushions put in but the mechanism works well and it held up real well. I've had my chair for 10 years and I'm still using it and recently bought one for my wife.

I'm currently using the La-Z-Boy furniture. I was a little disappointed that it took a month to get the product but other than that, everything was good.

I went into the Towson, MD store and saw a recliner we liked. The price was $1,649.00 minus 20% Labor Day Sale. As I checked the tag I found the material tag and it showed the price is $1,449.00. I showed it to the sales manager who first said it was a typo. All the fabric prices were listed, so he then said it was the old tag. We pulled the tag out and found the new tag. Same price. He then denied he jacked up the retail price before applying the discount. We looked at other recliners and found the same. La-Z-Boy can charge whatever they want but this is not honest. You cannot get an online price, so there is no way to really determine if this is a single store issue.

We ordered 2 different recliners with same fabric. After about 2 years, the seats were giving way and the fabric was wearing out. We took the bottom half of my husband's chair into the store because they weren't doing anything for us. The manager agreed the fabric should not be doing what it was doing and replaced the seat. The footrest wasn't as wide as the original but we were glad it was fixed. Here it is, a year and a half later, and the fabric is wearing out again. Also, I'm sitting on a memory foam pad on my $1000 recliner because the seat is uncomfortable. La-z-boy, which used to stand by its product, isn't doing a thing for us. We've been customers since 1986 and have always liked their products and the way they have held up for decades. NOT ANY MORE!!! Purchase at your own risk.

I buy all my couches and chairs from La-Z-Boy. I've had La-Z Boy furniture in my home for 28 years or so. The little borders on my couch were starting to wear. You could see the wear just in little places. I had also bought a real light colored couch the last time and I found that's really hard to keep clean. Over a period of time, a light-colored couch just doesn't look as pretty as it did when you first got it. I went with something dark that does not show dirt. It was just starting to wear out and it needed to either be recovered or replaced. And if you recover something, you might as well go out and buy new. And so I bought a new couch.

We use our La-Z-Boy furniture every day. We purchased a sofa, table and accessories and we are pleased. We don't do a whole lot of TV watching but when we do, the older sofa was not giving that support so we decided to look around. We wanted something that we thought were going to be a little more comfortable and provide a little more support. We saw a good deal at the clearance store and we capitalized on that. The sales representatives were all good and very helpful. Everything went well with the delivery. It was timely and was a good experience. We're glad we got it and the money was well spent.

I bought one of those electric recliners that would sit up and lay down back in 2005 or 2006. Right now I’m having it refurbished. But I recently bought new furniture from La-Z-Boy. I've only had it about a month. I found a sofa that I wanted and also bought a table because I liked the shape. However I I had no idea it was a lift table and didn't know what a lift table was. With that sofa, the lift table was too high. So it’s not too convenient. But it’s a beautiful table! So I like what I got and I’m happy with what I got.

I’ve recently purchased a love seat, recliner, and other items from La-Z Boy. This was actually the second time I’ve purchased from them. I bought my very first piece, a recliner, four or five years ago. For this second purchase, I needed a sofa to replace my other one because it wasn’t comfortable, and it just happened that after five stores, La-Z Boy was the one that I really wanted.

I've recently made my first purchase with La-Z-Boy. I needed something comfortable to watch TV from so I got it. The quality of the furniture is good. As for the sales representatives at the gallery and overall experience with La-Z-Boy, everything was fine.

My old furniture was bad so I purchased a reclining sofa from La-Z-Boy a month ago. The salesperson was awesome. She's informative and knowledgeable. She was very good all around. And the furniture, so far so good although it's little on the higher side of the things that I was looking at. The delivery team was good and perfect. It was a quick and painless transaction.

I purchased a sofa, ottoman and other items from La-Z-Boy. It is my first purchase from them. I purchased a new home so I bought new furniture. The quality is so far, so good. I haven’t had it that long. I don't know how it will hold up on the wear-and-tear, but I’m happy with it. It was on the high end. I would have liked to purchase the furniture protection that they had but the cost of the furniture was just so expensive itself that I couldn’t do it. I think it’s a little high but obviously not so unreasonably high that I didn’t purchase it.

We purchased a La-Z-Boy loveseat 7 years ago and the left seat has broken down. We tried to find out how it could be repaired at the authorized repair facility for La-Z-Boy here in Anchorage today and they had no idea how to fix it or what we could do to fix it ourselves. Curious if the cushions are removable and, if so, can we do it ourselves? Model is 32-589 LDS2 D884074. Not sure if these numbers will help or not. Appreciate any help we can get because we paid $1849 for this loveseat which is a rather high price in my book 7 years ago. Only one person has been sitting in this loveseat and he is an adult... The upholstery looks brand new.. It is just the seat cushion which is broken down on one side.

We were moving, and our old loveseat and sofa was just uncomfortable. If you sat on them, they would dent really deep so that when you sat back, your feet wouldn’t even touch the floor. So I was always sitting with my legs on the side or up on the couch. I liked the design and I liked the way it looked, but it just wasn’t comfortable. So, I decided to purchase new furniture. I had been looking for a year and a half, when for some reason, I went to La-Z-Boy’s outlet store and found the exact sofa loveseat that I liked. Then I found the accent chair to go with it and they actually had pillows that matched the accent chair, hanging from one of those chains that could go on the sofa. I had been looking for so long, I was really relieved.

We purchased two recliners from La-Z-Boy at different times. We bought one years ago, too. The sales representatives at the La-Z-Boy gallery did a very good job. She was very helpful. The quality of the furniture was good. It was very comfortable and I thought the cost was fair. We looked at other places, but La-Z-Boy is right by our house, too. So we had no problems scheduling delivery. Also, we had no problems with the delivery. They had us check it all out. We inspected all and everything was fine. We really like our recliner rockers.

Twenty years ago, we got two La-Z-Boy chairs of which one we still have -- the buffalo wing chair. The other one died unfortunately, but it was a good chair; it just got worn out. We had two totally different experience at two stores purchasing a chair recently. There's a store on Route 59 in Naperville. I went in there with my wife to get a chair, picked out one that we wanted. But I've never had such a disgusting experience; in fact I walked out of the store. The chair was marked supposedly on sale. The woman who took care of us came back and said it's a totally different price now. I said that it was not what's on there. She insisted that it was wrong. It turned out that it wasn't mismarked at all as she looked up the wrong numbers in the system. I didn't like her attitude towards me, nor the store manager either, because once I got all done, I discovered I had to pay a delivery fee. I haven't done business with them in a long time but I don't remember ever paying the delivery fee. She said that it's policy. At that point in time, I lost it in the store. I don't have use for the person, the manager of that store, and I'll never go back into that store again, ever.

On 2-18-2014, we purchased a La-Z-Boy Recliner, Style 010709 for $435.57 total with tax from the galleries on Crestwood Blvd. in Birmingham, AL. We have been buying La-Z-Boy recliners for many years and have always been satisfied with their quality and workmanship... UNTIL we had a fire at our house that destroyed all our furniture a number of years ago.

I purchased a lift chair from La-Z-Boy because I needed the ability to get lifted up due to disability. I did everything online. They called to let me know when it was going to be delivered and the folks who delivered it were nice. The cost seems to be on the high side but so far, it's operating as expected. Other than the fact that it's shorter than I expected, the quality of the furniture is great.

Everyone at La-Z Boy was very helpful. Some of the furniture have very good quality. The cost was pretty fair. We just did some remodeling and we wanted a change. The decorator came out to our home to bring fabric and show us some sample fabric. We just have a minor problem with part of the reclining mechanism in the couch but they're coming to fix that. So other than that, there's no problem. Their sales associates were very pleasant in scheduling the delivery. In general, it went very well. I was happy with the customer service and the quick response to any questions we had.

We have serious complaints about the customer service (or lack thereof) we received at La-Z-Boy Furniture Galleries. We write to share our experience in the hope that it helps inform your decision about any future furniture purchases you might make. The bottom line of this complaint is Don't buy from La-Z-Boy! This was not always our opinion. Many years ago, we purchased a sectional and chair from La-Z-Boy when we lived in Maryland. The service we received was exceptional, as was the quality of the furniture. We would still have the furniture to this day if we did not have to sell it to make ends meet following the 2008 financial crisis.

I was changing a room so I went on to purchase a sleeper sofa from La-Z-Boy. They showed me around, I told them what I wanted and they helped me find what I was looking for - they were very helpful. The quality seems fine although the price is a little bit high, but it was fine. During delivery they called and told me when it was coming, and they came. They were great. I'm very satisfied.