La-Z-Boy Furniture Galleries Reviews

We recently bought a sectional. Before we purchased the sectional I wanted to see spatially how it was going to fit in the room and all they did was take pictures and overlay the picture of the piece of furniture over different walls, if they’re going to look right in it and in the carpet. It's very misleading, it wasn’t spatially, it doesn't really show. So that was a waste of my time.

Ordered furniture from La-Z-Boy in Timonium, MD on Jan 24, 2015. Was told the sofa was in stock and that the chair was a special order that would take 6-8 weeks. Paid a deposit, sales person offered to deliver the sofa right away and I said I didn't want to pay 2 delivery charges. She said, "Oh no we can split the delivery charge so you only pay $100 total delivery. Let us know when you are ready for the sofa." I called yesterday to schedule delivery of the sofa and was told I would have to pay for both the sofa and chair in full. The chair is not due in until the end of March. We offered to pay the balance due on the sofa, half the cost for the chair and the delivery charge.

We liked our La-Z-Boy. It's great and we're happy with it. I recommend them!

La-z-Boy is fabulous! The people at the store were very accommodating to my needs.

It’s our first time to purchase a La-Z Boy to replace the other chair we had which was broken and dirty. Their sales rep was very attentive, helpful, went through the colors, and found out which ones were available. She also scheduled the delivery right away. One thing I thought we should have gotten and I don’t know if it was ever mentioned or if it was extra was the arm covers for the chairs, like throw covers. I was telling her about my couch that had flawed and she said, “Oh it’s probably stapled underneath your couch.” So I turned these chairs over looking and there wasn't. I didn't know but I was shocked that they didn't come with it. But so far everything else with the La-Z Boy is fine.

Ordered chair on 1/16/15 as store didn't have in stock. Told by **, the salesman est. delivery would be estimated March 19th. Called last month to check status and girl who answered phone tells me April 1st. Called today and was told that La-Z-Boy had changed to a new and improved leather which will not be in until mid April, then the chair still needs to be made. Salesman tells me he just found this out when he called "dealer services" and that he wouldn't have known this until I called to check on delivery as I asked why I wasn't aware of this new and improved leather when I ordered the chair. This was purchased as a birthday gift for a birthday in January, the recipient is as frustrated as I am and doesn't believe this chair even exists and wants me to cancel it and purchase a chair elsewhere. I have emailed La-Z-Boy directly but no one has returned my email. People, please read these reviews prior to purchasing!

I recently bought a La-Z-Boy because the first one I got many years back got outdated two years ago and everything was worn out. It was a recliner-couch, and the recliner wouldn't work anymore on the ends. The sales representative and the delivery team were pretty helpful, they even took my old one out and threw it in the back of my pickup for me, and I thought that was very nice.

We ordered a recliner from La-Z-Boy and had it made so we had to wait. When we went over to pick it up and brought home, it had an odor to it. I couldn't figure it out although I remember I had a headache. In fact my dog usually sits on my lap and she wouldn't even get on the chair. I had to run out to Arizona and so it sat in my house for 4 weeks. The odor was still there but not as strong so I went back to the store and told them about it. They said that I could switch it to another. So I got another one in-store and brought it home and it's okay. Other than that, the store itself is fine and the salesperson was very nice.

Never again will I purchase from La-Z-Boy. I purchased a Reclina-Rocker that unfortunately smells as though it was treated with insecticide; I have owned the chair for 4 days. I called the store and was told they would do nothing. I phoned the 800 customer service line, spoke with a ** and was again told they would do nothing. I phoned the Office of the President and again nothing. Why would anyone purchase from a company that produces a sub-standard product and provides no customer service after the sale? Never again.

I have my prior La-Z-Boy furniture for 25 years and I purchased another one since I needed something that was more comfortable than what I had in my family room which wasn't La-Z-Boy. I must say it was a little pricier than I wanted but it's worth the comfort. Overall it was a very pleasant experience.

We ordered a couch the day after Christmas 2014. It is nearly 11 weeks later and still no couch. We were told 6-8 weeks at most. Nobody at the store will tell us when we can expect it, and nobody answers the phone at the main office - which is where the store tells you to call so they can pass the buck. After ordering a significant amount of furniture in years past, we are reluctant to order from them in the future. If ANYONE from La-Z-Boy is listening, we would sure like to hear from you.

I am so sorry I bought a recliner at La-Z-Boy!! I went in for a Riley and the salesman pointed me towards the Rowan because I would want to swivel and Rock, and it's so popular and always in stock. Well, three months later my "always in stock" recliner was finally delivered. I was ecstatic. Until I sat in it. It is off balance and tries to dump you out of the seat. And to recline, you have to throw yourself back and hope it locks into place. It's the worst chair I have ever sat in.

La-Z-Boy is really good, been great so far. The one we got was excellent - fair price and quality. Also, we had no problems with their employees. The first couple reps we talked to were kind of okay. Then we went in to look again after we purchased somewhere else to make sure we're making the right move. We spoke to a guy who was very knowledgeable and showed us other options. He saved us a ton of money by showing us the difference between bonded leather and regular leather and we decided to purchase with him the bonded leather and it saved us at least a couple of thousand dollars and it looks exactly the same. Then the associate we arranged the delivery with pretty much told us when they were going to come and the delivery guy was going to call us up. It all happened just the way he described it.

Our recliners were getting old so we got new ones from La-Z Boy. I can say their furniture's quality is very good. We had a special order because I wanted the power chair to have the matching material with my wife's chair so there was about a four-week waiting period. It came in exactly when their sales rep told us it would be. There was a small problem when they weren't able to assemble my wife's chair correctly and they came down within a couple of days and took care of the problem very courteously.

I wanted new furniture to replace my 25-year old one and we chose La-Z-Boy. Everything was fine until they delivered the sofa. It was delivered damage and I'm being given a runaround about it. They sent a technician out and they're waffling about how to fix it. I get the feeling that they won't do anything about it. As far as I'm concerned I've got a damaged sofa and that's it and because once the furniture is delivered La-Z-Boy claims no more responsibility. They say that it's now up to some service to decide whether they'll fix it or what. I think it's terrible and I'm very unhappy that I spent that kind of money. I feel that as a major company they should be willing to talk to the customer about it, not slough me off to somebody else which is what La-Z-Boy did.

We had an addition to the family so I needed a rocking chair for our bedroom to rock him in, in addition to one that we had in the living room. We set about looking for a rocker for me and then decided to get my parents a recliner as well to replace the old one that they have. Also, the furniture in our living room was older and needed to be replaced. Everybody at La-Z-Boy was always friendly and helpful. I definitely like the fact that there is no pressure inside the store - we didn't have somebody following us around constantly just to make that sale.

I have had a La-Z-Boy recliner for 2 years and have had nothing but trouble with it from the start. I guess there are "lemons" in every field. However that is not my complaint right now. We had a service technician come to our home this morning. His truck got stuck in our driveway and had to be towed. The behavior of this technician was so obnoxious and unacceptable. He went on a rampage, using the "F" word and many other curse words that should never be used in front of a customer. I completely understand his frustration in getting stuck in the driveway. But he also said this has happened many times before because his tires are completely worn out.

Well I purchase a Chaise Reclina-Glide chair for $ 813.00. First it took an extra 4 weeks after the 8 week estimated delivery. After getting it home and set up, I used it for less than 7 months and all the filling was so matted that my legs were basically on wood. I called in and was told I would be able to get foot section repaired. Well after months of waiting I was still on back order. Seeing I purchased this chair in Jan of 2014 I called in before my warranty would run out. I was told seeing I didn't get the chair till april my warranty was good till april. I call back after waiting months to have the replacement foot section replaced and complained that now the arms and back are matted and it's like wood (probably cardboard, see it's a La-z-boy). I was told don't worry, the technician will look at when he comes.

Our previous recliner had fallen apart so we went to the La-Z-Boy gallery. I was impressed! I told the lady about my chair falling apart and what I was looking for and then she flips one over and shows me how to construct it, which most companies wouldn't do. She helped me figure out a number of alternatives. In fact it's a staggering number so it took me a day or two to think it over and talk to my wife and come back with a plan of action. I got a lot of information and got to see all the choices that were available which were quite amazing.

Prior to our most recent purchase, we've had La-Z-Boy furniture at least five years and the quality of the furniture was good. So when we moved into another house and needed new furniture we bought from La-Z-Boy again. Our experience buying furniture from them was very pleasant. The sales representative we talked to was very knowledgeable and they called us up to confirm before delivering our new furniture.

Purchased a lazy boy recliner about a year ago. Immediately after purchasing was not happy. Not as comfortable as the one I tried in store and when you lean back feels as if it's going to tip over. $1100 chair should be a lot better!!

We have a La-Z-Boy recliner that's been with us for four years and recently, we bought an identical one to match. I'm very happy with both recliners and think that the quality is reasonable for its cost. Their sales staff were also extremely friendly and helpful - we felt no pressure. A very pleasant experience all around.

I am writing to you to let you know how dissatisfied my wife and I are with the latest furniture that we purchased in 2012. In 2012 we purchased our third set of furniture from La-Z-Boy, which consisted of a sofa and a recliner with a burgundy/tan flower print fabric and a recliner with burgundy diamond print fabric. Just over two years since we purchased this set of furniture, we started to see little slits in the fabric in both of the recliners. The burgundy/tan floral print fabric recliner had one location in the center of the seat cushion, and the recliner with the burgundy diamond print pattern fabric had various locations with slits: one slit in the center of the seat cushion and two slits in the left armrest.

First I want to say that my time with ** was EXTREMELY enjoyable!! I am extremely disappointed that I can't continue to use her service through no fault of her own, I had to call the Bolingbrook store 4 times before some answered! When someone answered I was told that because I was on the phone I was not important because I was not in the store. I asked to speak to the manager and was told that I was speaking to the manager and her name was **. She stated that she was busy.

We order 2 lazy boy recliners, changed the fabric. This was on Nov. 28 2014. They told us, 6 weeks for the chairs to come in. We waited for 8 weeks - still no chairs. I called them (La-Z-Boy). They didn't know why the chairs were not ready. They (La-Z-Boy) told me he would send them a email and would call me back. I never received a call. On March 5, I called them again and they (La-Z-Boy) said it just came in. I asked if we could receive some compensation for waiting in so long. They asked the manager and he said no. That would have been alright but he said it took so long due to the weather. Why does he feel the need to lie to me? They (La-Z-Boy) should have been on it in January. Is this how you treat your customers? We will not be buying any more lazy boys and I will tell people how they treat customers.

I will try this again! I should of updated before. April 24 2015 I received my chair back from Schultz's....they took to shop to replace left side arm assembly and seat for more padding...the chair LOOKS much better, and is much more comfortable. I am VERY pleased with Schultz's customer service...BUT not so impressed with LAZYBOY's workmanship.

We started buying La-Z-Boy in the 70's and since we've just recently moved and had more rooms, we needed furniture so we purchased a sofa, loveseat, chair, ottoman and art work from them once again. I enjoyed working with their sales reps. The sales and delivery went smooth and the main installer stayed for the duration and did a very good job. The furniture we have is of good quality and we wouldn't have bought it if we didn't appreciate the difference in relation to its cost.

We purchased the VERY EXPENSIVE Griffin leather sectional in August 2015. We had the entire sectional replace in December 2015. The new one is breaking down too. We are VERY disappointed in the quality and would not recommend La-Z-Boy to ANYONE!! We put two Reclining Loveseats together to make one long sofa. Each loveseat was $1830. Personally, I don't think this set was designed to connect this way, which may be the problem but now we are STUCK.

Everything was perfect with La-Z-Boy. My husband purchased a recliner about 20 years ago and now recently purchased another La-Z-Boy because our chair was already 20 years old. We enjoyed our experience with the stores. The sales lady was very nice and perfect. I'm glad she pointed out some things that we needed to know. We were interested in recliners, a loveseat and an electrical one but I sit on the couch with my laptop and so she recommended that we get the manual because with the electric as soon as the bottom comes up, the back goes back. My son has one like that and it wouldn't help me when I sit on the couch with my laptop.

La-Z-Boy has always had a good reputation. I have some very close friends who spent their career – they’re both retired now – selling furniture, and they put La-Z-Boy out there as one of the most quality-oriented companies. They’re not the cheapest ones out there – and we did look around – yet they’re not the most expensive either, and we felt for what the cost was, we were getting the quality and long-standing reputation that we wanted. So we went on their recommendation and the reputation that La-Z-Boy had and purchased two recliners from La-Z-Boy for our new house.

If you are reading this be extremely careful if you buy furniture from La-Z-Boy. They showed me pictures of a recliner with full foot rest & delivered one with 2 parts with spaces between. The Internet also shows a single part. They said that since I accepted the delivery they would not change it. They also insist that that model has a divided foot rest- even though the Internet shows it as single. They offered me $99 for the sofa that costs over $3,000. This is an extremely unreliable and dishonest company. Please be wary of any purchase.

I purchased a room of furniture including a sofa, two chairs, two end tables, a cocktail table, an entertainment center, a recliner and two lamps in one day at my local La-Z-Boy store. Recliner was a La-Z-Boy item. The remainder of the furniture was Kincaid. Sales department was great. They came out on delivery day and set everything up. After a few months, the entertainment piece had to be replaced because of a crack on the top and a door that lost it screws because of improper installation. After a few more months, the cocktail table had two casters that broke off. The salesperson had someone replace them. Then, another caster broke. I was told I wasn't suppose to use the casters as wheels to move my table to vacuum. Service person said she would order more casters. The casters are not sufficient to support table.

My husband and I looked around at other furniture stores and I kept saying, "I want a La-Z-Boy". In fact, the old set that we had is still in great shape and we are planning on giving that to my daughter now. When we bought the sofa and recliner, the sales reps were knowledgeable and they knew exactly what we wanted for the shape and the size of the room that we have. The sales rep also gave us options on colors and she explained everything to us - the protection for the furniture and how it worked. When we left, we had no questions at all. They were great! They were also good in scheduling the delivery time that worked for us. Our home now is smaller than what we previously had, and our new furniture from La-Z-Boy is more streamlined so it makes it appear like we have more space inside. I love La-Z-Boy!

For the last 40+ years we’ve had La-Z-Boy’s in the house. My wife's on her second recliner now, she gave the other one to my son. Eight months ago we also bought a couch with two recliners in it from them. Unfortunately, I’m a big dude and I kept crushing the stuffing in the couch so I’ve had them out twice to replace the cushions in the couch where I sit. Eventually we had to do some rearranging and I got the big chair that won’t crush on me. It has only been here about a week but so far it's working the way I want it to and seems to be holding up.

I have issued complaints about my sofa set since I bought them and since then I have taken at least 5 occasions to be at home to accommodate changing out pieces of the sofa's. Still not satisfied.... Now, manager, ** 416-679-9055 ** will not respond to my email or return my voice mail. Even though she sent a tech out to my home, yet again to take photos, she wont respond to provide me a resolution. DONT BUY FROM LAZYBOY.

I have 3 recliners and one needs a new cover. ALL MY chairs are yours that we love. Had one 25 years. Help.

The recliner and power recliner that I bought was very nice and I’m very happy with it. It was delivered the day they were supposed to and the guys were very polite. Even the sales representative worked out nice for me and they’ve always been comfortable so I like them.

We purchased a recliner. Not long after purchase the arm rests caved in. It took 2 months before they fixed it. The cushions also sagged but they said that that was not included in the warranty. The fabric is wearing already. We paid $1,200.00 for a piece of junk.

We’re real happy with our purchase. We went to several La-Z-Boy stores but made our purchase through the one in Wilmington. Everybody we dealt with at all the La-Z-Boy stores were very friendly, they weren’t pushing at all to try to sell anything.

Took possession on power chair on 10/11/13 - This leg lift and reclining back chair. Only one person home and now having to replace motor or something for second time. Hand control has no lights, I have unplugged and plugged in several times to try to get it to reset as they told me last time. 1st control went out in January of 2014 and now another out 2/2015. If this is as long as your products last I certainly will not be purchasing La-Z-Boy again.

We purchased a La-Z-Boy sectional because our old furniture was literally falling apart. We were thoroughly impressed with the knowledge of the sales representatives. The whole process from start to finish was done very well. So far the quality is good. We paid a little extra but I think it was worth it. We are absolutely thrilled with the furniture.

The saleslady was very good, and everything went off without a hitch. Except that they had said eight weeks and it took nine. But it did get here. The delivery people were fine. No problem at all. And it was everything that I expected.

We purchased a leather living room set in 2012 and 2 years later one of the three pieces began to peel. This was a defect in the product because this piece was used no differently and is peeling in multiple spots but the other two pieces are not peeling at all, anywhere. We also purchased a protection plan for 5 years. I am here to say that for a supposedly high-end brand La-z Boy is not too concerned about the quality of their products, because when they sell a bad piece they will not stand behind it and either fix or replace it.

We recently bought a couple of recliners from La-Z-Boy. I told them I wanted it right away and as soon as possible and they realigned something within a couple of days which was good. The quality is pretty nice and I'm hoping it’s gonna last a while.

We had purchased a rocker recliner back in 2013 for our baby that we were expecting in June. We purchased it from the La-Z-Boy, Sugar Land, TX location. After its delivery, long story short, we had to replace it and eventually return it due to it making several noises and being unsteady when we reclined. We ended up changing it for a glider which initially was fine but after a few months, it began making horrible sounds and we had your repair men come inspect it at the house and ultimately that chair, since it could not be fixed in your warehouse, had to be replaced. I was dealing with the main service contact person for Sugar Land, Michelle, whose customer service was absolutely terrible. She was not understanding at all and very short tempered which made the whole process even worse.

I recently purchased a reclining sofa and 2 chairs from our local store in Wilmington. After using couch for 2-3 months, arm rest had permanent intentions, fabric was weirdly sagging and seat cushions were lumpy. I went through the proper channels and had a tech from customer care come out to my home. He took pics, adjusted mechanics, and agreed that it was not built correctly. Fast forward a week later and they hadn't called. I called the customer care and rep told me that the investigation was completed. The couch was deemed "not cost effective" for repair and recommended to replace. The rep told me that the local store would receive this info within 1-3 business days.

I recently bought a sofa, love seat, and recliner from La-Z-Boy for my new house. I was pleased with everything and I love the furniture.

Their sales rep were very informative and did a nice job. They were very knowledgeable about their material, their policies for price and finance, and they seemed to understood what they were doing, They delivered the furniture exactly when they said it's gonna be and placed the furniture exactly where we asked them to.

The sales representative was patient to my husband when he was having a hard time deciding over the purchase. Everything was wonderful except that I waited for two months since the La-Z-Boy product we wanted wasn't in stock.

I bought recliners from La-Z-Boy for a house that we were redoing. It was a very small chair but it works fairly all. However it was pretty expensive. They said it would be guaranteed for five years and I hope it does.

I am disabled & need to sit quite often. We bought a Lazyboy reclining couch & loveseat. I sit in the love seat & within 6 months of getting the furniture, my husband & i noticed the cushion was sinking. Now it is so bad that i need to find a pillow or somehow plump it back up. It is embarrassing when we have Company over. I usually keep it covered with a sheet.

Where are La-Z-Boy's responses to the negative reviews/complaints on this site?!?! The quality of construction of my two, VERY EXPENSIVE leather chairs is POOR! The springs are poorly connected to the frame; they rub against another part of the frame and make horrible noises and feel terrible; and, their connection to the frame breaks apart easily. La-Z-Boy has already repaired one chair TWICE and now I need service on the other chair. Also, I agree with another complaint on this site about La-Z-Boy's website. Not having prices is ridiculous and contact information is TERRIBLE! I would NOT recommend La-Z-Boy to anyone.

I've had nothing but a good experience with La-Z-Boy. Our chairs were 17 years old, so we decided we needed new chairs and we're very happy with them. They were very nice with me. I had gone in to find a part for one of the older chairs. The saleslady gave me the phone number to contact the La-Z-Boy customer service. I did that and they shipped me the part that I needed. Everything was fine and it just worked terrific.

I bought a La-Z-Boy electric recliner from Recliners Direct in the UK in April 2014. After just 4 months and very little use (it is not used as a main chair) the base became loose causing the chair and footrest to tilt to the right and it had to be repaired under warranty. Four months later the chair and foot rest again tilted to the right. Servico visited and state that the chair cannot be repaired. The retailer (Recliners Direct UK) says it will charge to put the chair right even though it is under warranty. The chair has had little use in a side room. I am a slim female and the only person in the house. I am disabled and have been left to pursue the dealer through the Sale of Goods Act as the recliner a) is not of satisfactory quality b) has not 'lasted a reasonable amount of time.' Be aware that if you buy a La-Z-Boy product you are at the mercy of the retailers only and it appears that the Warranty isn't worth the paper it's written on.

I've been buying La-Z-Boy for 30 years. I wanted new chairs so I purchased two recliners. The sales rep was very helpful. Delivery was okay but they didn't cover their shoes. Although the chairs were a little overpriced, the quality is great... though not that much difference in quality to create that much difference in price. But it’s a great product.

The first La-Z-Boy furniture we bought was about twenty years ago. We kept it close to ten years, then gave it to my sister and her husband and they still have it. The first set of La-Z-Boy that we bought in the early 90s was more of a tweed type fabric. We had three recliners: two regular and one swivel recliner. Two of the recliners had started rubbing some of that fabric off and it was showing the underside of the fabric. But other than that, it all worked good. The cushions and the backs hadn't lost any of its luster over the ten years so you really couldn't tell that they were that old. Of course the fabric gave it away, the color and the style. And I really hoped that we can get something like that out of our next order.

My grandma purchased a $1500 Luxury Lift Power recline chair. She could have purchased another one much cheaper $500 from a local furniture store, she insisted on buying from LAZBOY because she said they are American built and you can always count on them being there. She enjoyed her chair for 2 years and came the day she had to move into an assisted living home. Somehow the power source was lost during the move and we called LAZBOY.

I bought my recliner a couple of years ago and after a few months I saw spots where the dye came off and now there are quite a few places where it has worn off. I've always bought La-Z-Boy but now will think twice. The chair is even sagging and not holding up at all. It's only been used by me.

Our furniture that was not La-Z-Boy was worn out so we decided to purchase new furniture. The sales representative at the La-Z-Boy gallery was excellent and very helpful, willing but not pushy. I was pleased with her as she was very nice. The delivery team was efficient and careful when they set up our furniture. We like the furniture a lot. It looks good. La-Z-Boy is a high quality and very efficient organization. It worked well.

We got our La-Z-Boy in November last year because we just moved down here and have an empty house. We were selective in the furniture we moved down here because it was a dollar and fifty cents a pound for everything we moved down here. Our sales associate, Josh, was exceptional. But the delivery was a disaster.

Very Disappointed. Not the quality we expected for the price nor the quality we expected from La-Z-Boy. The color on the headrest of the sofa is coming off. This is real leather - Not bonded leather. We are now at the mercy of the warranty company as to whether or not this problem will be rectified. Was it a waste of money to purchase the leather protection plan for $150 (plus $110 for the matching chair). We are seniors with no children at home to abuse the furniture.

We've been happy with our La-Z-Boy furniture. The only problem is, we have a new dog and she chewed up the outlet that hooks into the wall. I went and got another one, so it's just an extension. Their employees have been very cooperative and helpful.

I purchased 2 matching Colton Reclina - Rockers in Feb - 2014. The sales experience was very nice. Margret was very helpful, unfortunately the happiness ended with writing the check. The problems started weeks after taking delivery. The Renew fabric is NOT durable as claimed (See Pix 1-3, 1-4) Chair 1 has had 3 leg rests replaced followed by the entire chair being replaced for excessive and accelerated wear by July 2014. Then in Sept 2014 after 6 weeks the replacement chair broke (see pix 1-1, 1-2) La-Z-Boy service is very slow taking weeks to resolve the issues each time.

We just bought our fourth set of La-Z-Boy furniture because we purchased another house here in Mesquite. We're very pleased with Elaine, our interior designer with La-Z-Boy. She knew her product line, was very friendly and she listened to what we wanted. Also the store rep Mikaela kept calling to let us know the status of the items and what items were coming. She had a really great idea that we would change the mechanism handles on the side of our two rocker recliners and the bases on one of them because we wanted to be able to pivot. She also said we had to go and choose the darker color on all of that to match the tables that we also bought from La-Z-Boy and that was just wonderful. She's an excellent employee and she got ahold of Elaine to tell her about that idea. So they came up with that together and they called us and asked us what we thought about it and we said that's taking the extra step.

My $5200 sectional is less than 2 years old. I have 1 chair with leather peeling at the seams and a piece of metal poking through the back. Another chair has a large area that looks like a weak spot on the leather on the seat. At the salesman's persistence, I spent $600 on an extended service plan and over $300 on a leather WARRANTY. He said it covers everything - cuts, holes, scrapes, etc. Well worth the money. But guess what?? None of MY issues are covered past 1 year. The leather is expected to peel at the seams after a year I was told. We are a family of 4 with no small children. This couch doesn't take a beating. I am in the middle of trying to get some help on this from customer service. I WILL report back here and let you know if you should purchase furniture from La-Z-Boy in the future.

I purchased a new queen sofa sleeper and love seat when I moved into my new home. Within a year, I noticed that the cording in the cushion edging of one corner was starting to come through. It kept moving farther and farther out, so I clipped it off. I thought it was just a fluke. Then through the next year, it happened several more times, but in different locations. I noticed the cording developing crinks and you could tell it was broken inside the fabric cover. One piece came through, and I pulled it out - an 11 inch piece of the cording. I called Customer Care and was told it would cost $160 for a tech to come to my house - that is criminal. I asked if I could take the cushions to the store where I purchased it & was told no.

We wanted a different product so we've recently made our first La-Z-Boy purchases - a sofa and a recliner. So far we're pleased with them. The cost is good with regards to the quality of the furniture. However, the delivery team brought the wrong sofa the first time they came but eventually, they brought in the correct one. Everybody was good on getting things straightened out. La-Z-Boy is great.

It was awesome buying a La-Z-Boy furniture -- this is our second one. We have to replace our old set since it had become quite worn and we had it for 10 years. We went to their gallery the week before we needed furniture which we knew was not going to be easy to arrange per what our needs were. Jolly, the sales rep was so attentive to making it work and we were there much longer than we anticipated. We thought we would just do a quick look through and I had to run out to pick up one of our kids from practice. So Jolly said "While you do that, I'll look and see what I can do here." When I got back an hour later, she had a whole other game plan, already researched on as to what we could get for what we needed and we were able to go with that. She was a wonderful person and made the experience awesome.

If you want quality, you’re going to have to pay for it. La-Z-Boy furniture is comfortable and beautiful and we love it! I would encourage people to buy La-Z-Boy because the first one we bought (a sofa and loveseat) we've enjoyed and used constantly. The recliners are great too. I'm a short person and it fits me.

I did enter my zip code and they said that the closest store in Gainesville was having website issues, so I clicked on another store. FTR, I was simply looking at end tables. Nothing to do with options or covers. No prices anywhere. You probably were going to get no more than a couple of hundred dollars out of me, so that really is no big deal, but you guys are NUTS to make it so incredibly difficult for a prospective customer to get simple prices. Pull up the Ethan Allen website. They are arguably a step higher than La-Z-Boy on quality with correspondingly higher prices. Nonetheless, they have prices listed on everything. The only thing you do by not having your prices listed on your webpage is to eliminate yourself from the buying equation.

I bought the La-Z-Boy furniture for my brother. I was the one that set up the delivery and their delivery service was great. The delivery guys were very flexible and they made it convenient for me who had to drive 120 miles to get to my brother's house that day. They're great in every end. We had to get the La-Z-Boy because it was well-built, strong, nice and wide. It's a little pricey, but it worked for my 350-pound brother and I know he loves it.

We recently got a sectional, a table and accessories from La-Z-Boy. The quality is very, very good. I just have one little problem with the table that I have to call them about. I didn't know if it was that type of wood. But other than that, my living furniture is all very nice. It’s a very good experience. I've enjoyed shopping with them. Everyone from the sales representatives, to scheduling the delivery up until the delivery team setting up my furniture were fine and I'm really pleased with what I have.

For anyone thinking about buying Lazyboy furniture for their quality? Please think again. Cheap, over rated, are a few words I can use to describe Lazyboy. I have two recliners, a chair and a chesterfield that are not going to be lasting too long. The chesterfield is 8 months old and uncomfortable already. Cheap foam cushions that I have to rotate weekly and the back foam is just uncomfortable because it is made so cheaply. The chair had repairs done already to a leg that was put together incorrectly at the factory. The leg fell off if you can believe that. The recliners are squeaking, stiff noisy mechanisms and no where the quality they once were. Overall, so disappointed in this furniture.

Everything was handled well and professionally. I was pleased.

We bought a sofa and put it in the camper to replace the other sofa we had in there that I didn't like. The new sofa is excellent. I like it. La-Z-Boy makes good stuff, we had some other kind of La-Z-Boy before.

Bought 3 chairs/couch, couch has hole from staple sticking out, chairs fraying in about a year. Cust service refuses to do anything even on the couch, which we bought an extended warranty. The warranty company says it was a manufacturing defect but nobody is willing to pay for it. We had a La-z-boy chair for 20 years with no problems. Will never buy another one because of poor quality and nobody to stand behind it. Will let all my friends know also.

I purchased a recliner at your Pensacola, FL store in November 2014. It was delivered to the store 12/24/2014. I returned it 12/27/2014 because it had two problems with the foot rest and the back leaned to the right. Today is 02/21/2015 and the problem has not been resolved. I paid $1,700.00. I have asked for a refund and was told La-Z-Boy will not refund my money until an attempt is made to repair the chair. After all this time I think I deserve my money back. I have also had a problem getting store employees to return my calls and emails. I am a former La-Z-Boy customer but I am very upset with this purchase.

We've had nothing but good experiences with La-Z-Boy. It was a challenge getting the swivel on to the chair but we managed it. We had another one before but the gears were worn, and it didn't stick so I said that it's time for a new one. We talked to the floor manager at the gallery and she was great. She went out of her way to help us. I also told her when I ordered the swivel for the chair that the two young men who brought the furniture out were very nice and courteous.

I couldn't ask for more as my La-Z-Boy is very nice. I liked it that before I went to the store I can see the furniture and the size on the online Graphic Room Planner, the 3D room planning.

I was recently a first time customer of La-Z-Boy. The person I talked to in their gallery was fantastic. We thought we knew what we wanted, and still she showed us a bunch of different options, helped us pick what our items were and answered our questions about our fabric choices, and so helped us make our decision. I wasn't there when they did the delivery but my husband said everything went off without a hitch - they were even early and actually had to wait for my husband to get home. The furniture is installed in our nursery so we'll have to see how much our twins like it once they're here. It's exactly what I expected to get from a higher end furniture store.

We're happy with the furniture we have from La-Z-Boy. The sales personnel was very good and she looked into getting the order, and contacted us when it was ready. The men that came and set everything up were very polite and very helpful.

I bought a living room from there (the one on blossom hill). I liked the flower arrangement & the candles, I asked for a gift & the manager said that they do not give gifts, but he said that he can give them to me for 50% off. When I came back to get them he denied that he said that & he asked to give me 20%. I was really upset & disappointed, & didn't buy them. He's a untruthful & a liar. I wish I didn't buy the living room from there & I will not go back there again & never recommend the place to anyone.

My wife and I visited the La-Z-Boy Home Furnishings & Decor store on 1932 Gunbarrel Rd in Chattanooga TN just before Thanksgiving in search of purchasing new furniture for our home. We met with a salesman and looked at several different floor models before he explained about the in-home design assistance. So we scheduled a meeting with the designer for the following week and afterwards returned to the store on December 2, 2014 to review her design and recommendations. We were informed that the store didn't carry inventory and if we chose her design picks (a different color of the same fabric that was shown on the floor model) it would be considered a special order and have to be built. They said that since this was early December and with the holidays coming up it could take up to 6-8 weeks before the order would be ready.

My first La-|Z-Boy purchase is a love seat. The representative at the gallery took very good care of us and it was a pleasant, easy-purchase experience. Also, I feel that the love seat is good quality for the price we paid for it. Everything went well with the delivery.

First time to purchase from La-Z-Boy and I'm loving it! I needed an update on my furniture and the ones I had were pretty old so I got a loveseat and recliner from them. The sales representative from the gallery was nice, informative and was not pushy at all. The delivery guys were good too.

I purchased a $2000 Dollar PowerRecliner and received it in April 2014. Last part of Nov and the piece of wood that is used to attach the rocker base to the chair sheard off because it was not put together properly. The dowl pins were not glued and 2 weeks after calling to report the problem I call back because no one called to schedule an appointment to come look at it. Then another weeks goes by before the guys comes out to look at it, then another 2 weeks to get the part and he has trouble getting the back off and notice something else wrong.

2 recliners that keep going back when you recline. The last one I had kept pushing you forward. I guess I should have learned my lesson. The recliners are junk and my husband won't sit in them!!!

I will never buy from La-Z-Boy again. Over the last 30 years I have bought nothing but La-Z-Boy sofas and recliners but never again! My 3,000.00 special order sofa is pure junk! They say I only had 3 days after the purchase to return it... Seriously it took me 9 weeks to get it!!! How did I know I wasn't getting the sofa like what I was shown in the show room. How can you return something you don't have yet?

This is the first time I purchased a love seat and couch from La-Z-Boy. I've always had their recliners but haven't had a couch in the last ten years. My family is growing a little bigger so I decided to get us a couch. I also got us a love seat because me and my wife like sitting together. I liked the quality of the couch and love seat but I told my daughter that I like my recliner better than I did this newer stuff. My recliner is probably 15 years old and it's still a good rocker. I wish I'd have had a big enough room to keep it but that's just how it is. The sales representative who helped me in the gallery was a nice girl and the delivery team was great. They weren't here long but I asked them if they could put our other furniture back on the other truck and they said they really aren't supposed to, but they did it so it was great. So I would definitely recommend them to a friend and anybody that wanted to buy a La-Z-Boy furniture.

My husband, two kids, and I visited your Kennesaw (Barrett Pkwy) Location on President's Day. I just wanted to let the company know that Mr. ** who was working the sales floor that day was amazing. I loved how he answered our questions about leather. The fact that he volunteered information about himself (the fact that he had dogs too that got on the sofas) made him very personable. He was forthcoming with information he thought would help us better make our decision. He was very patient with our children (we have a young son who kept playing on one of the chairs - making it go up and down). He was patient and showed enthusiasm. He was not pushy like we find in other stores - what a fantastic experience!!! We did not purchase anything that day but come Memorial Day when we are ready to buy, we will be visiting this store again. KUDOS FOR **!

Couple of years ago, I finally purchase what I thought was a quality leather couch...a La-Z-Boy! I even purchased the Guardsman extended care warranty thinking that I would be fully protected against whatever could happen. Out of the blue, I noticed the leather on the arm of the couch is peeling. Because the damage wasn't cause by carelessness (pets, pen, burn, nail polish, etc.), the repair is not covered. I went directly to La-Z-Boy only to learn they only stand by their product for a year. The cost to repair this little strip of fabric will be over $500. So I am left with a $1,250 couch I have to cover with a blanket! I have had fabric furniture bought at discount furniture stores last for decades!

I'm a little dissatisfied with the recliner I bought from La-Z-Boy. I've got one of these big man chairs. It’s the monster chair that fits a big guy and I’m 6’6”, 300 pounds so I guess I qualify. And the thing I've realized after sitting in it for about three months is that the back of it, up around the head and shoulders, sticks out too far and your head is pushed forward. I'm getting neck aches and headaches after around two hours of that. It’s not that anybody’s done wrong. The chair is what it was represented to be. The store handled everything beautifully and there’s no issue there. My wife tried to get me to go back to the store with it. It’s not something I can call a defect but something I didn't realize when I bought it. If nothing else, that might be passed along for future production and maybe someone else would have that same feeling and save another person the grief.

I recently purchased a loveseat and a power sofa from La-Z-Boy as the other furniture was already worn out since we've had it for a long time already. The quality of La-Z-Boy furniture is excellent. They had we needed and what we wanted so it was very helpful.

I purchased two reclining loveseats about two (2) years ago. The cushions are not holding up. I have a 22 year old La-Z-Boy dual reclining couch and recliner that have held up better than this recent set. I'll be submitting a warranty claim. If not honored, I will not purchase La-z-boy again. Lane has increased their cushion warranty to 5 yrs, La-Z-Boy reduced theirs to 3 yrs. What does that tell you?

I purchased a recliner for my husband, with a lifetime warranty. He had service people out twice, but the problem continued. When he called for a third service, he was told to take a photo. He is 87 and not in good health. We don't have a camera, and I didn't have a cell with a camera. After a while, I personally went to the store and asked for a replacement. Nobody was interested in helping me. Their manager called and said he wouldn't send another repair person out. I told him I wanted a replacement. I went home and saw the issue, went back to the store, but again, nothing. So, it seems that a lifetime warranty is not good if you have service people out twice in the first year. I contacted Los Angeles Consumer Affairs and they got nowhere. I'm very unhappy. I wanted to purchase another rocker recliner for myself, but after this experience, no way!!! Can you help me?

Purchased leather sofa apx. 5 years ago. The arm seam opened where the 2 pieces were stitched together, then the side seam on one of the cushions opened, then on one of the seats, where the stitching is across opened where the stitching is. The leather was pulled too tight and eventually tore. When the first seam opened I called the gallery and they related it was not covered. Nothing they could do! Sorry! This sofa was over $2,000 plus and I felt I didn't get the service nor the repair that I should have. However, recently I have been looking again at recliner sofas in leather (jace) for $2,330.00, but I'm afraid the quality and service given by La-Z-Boy is not there...

I recently purchased a power sofa, love seat, recliner, some accessories from La-Z-Boy because I didn’t like the furniture that I had before. The sales representative at the La-Z-Boy gallery was very good but she had a little bit of body odor. The delivery team did an excellent job and the quality of the furniture was very good. The cost was fair and the experience was very easy.

This is my second time coming to La-Z-Boy furniture in South San Francisco, CA. I bought these recliners on 2/11/2015. The salesmen on the floor always seem to be very helpful and friendly. I got two recliners and one had a cracked remote, being it is powered. I've tried calling and leaving messages for two days and no response. I called this morning and spoke with the girl who's been answering the phone there (Amber) and she was very sorry. She was new and said, "I've left your number with the salesmen 3 times." She told the manager this morning (Paul) and he told her to get my policy number and he would handle it. After I gave it to her, she paused for a moment, and then said, "We'll let you return it." I asked, "Isn't the manager going to speak with me?" She paused again, seemed puzzled and didn't know how to respond. I asked her to have him call me, which he didn't.

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We were moving from a large house to a smaller condominium and so when we sold our house, we got rid of our existing furniture which means we have to buy new furniture for the condominium. It was a very positive experience with La-Z-Boy. We went in, walked around the store with the salesperson and told them what we were looking for, and they brought us over to what they thought was going to meet our needs, and it fit our needs perfectly. So we bought a suite that was on the floor there that worked out pretty well.

I bought my husband a La-Z-Boy chair few years ago for his 52nd birthday but we recently moved, so decided to purchase two sofas and two chairs from the Oxnard gallery. The young lady that helped us, Esmeralda, was excellent. She was extremely knowledgeable and knew what she was talking about. She wanted me to tell her what I wanted and what my needs were, and controlled those for me. The guys that came and set up the furniture were the same ones that came here every time. They've been here three times and they are the best. They don’t come in and make any kind of mess. They’re welcome back anytime. I would buy from them again, and again, and again.

We didn't like our old furniture so we purchased a sofa, ottoman, and a chair from La-Z-Boy. They were all wonderful. The sales representative we have been dealing with ever since always steers us in the right direction and gives us a good deal. He's really nice. The delivery team were very nice too. So far we're okay with the quality of the furniture. We haven't had any repairs done yet.

I recently purchased power recliners from La-Z-Boy. My mom basically sits all day in a regular chair watching TV and I thought this might help or make her more comfortable. Charissa, the sales representative, was excellent. She was very professional and helpful. I was just going to select a chair as a Christmas gift, but she made a suggestion that made me come in and try out a few chairs before making such a purchase. I'm glad I did because they wanted something a little bit different than what I would select, so it worked out. I wanted the fabric to blend with my current furniture and was able to do that as well. I was also pleased with the delivery team because they arrived early. I had somewhere to go but I had a window to work with them. They set up the chairs and tested them before leaving. Everything worked out well. They were very professional.

I purchased a La-Z-Boy sofa 3 weeks ago and after 3 days I noticed one side of the sofa was lifting away from the rest of the couch. Called cust svc who sent a tech. He told me that the sofa was severely damaged. I spent 999.00 for the sofa and wanted a replacement since I did not purchase a floor model or damaged piece. He laughed and told me that I had to be kidding and that La-Z-Boy does not replace couches. They only repair them and that I'd be charged a restocking fee. I didn’t take that for an answer and called the corp office. They promised to replace because I told them that I would be filing a complaint with consumer affairs.

We moved to a new house and needed a lot more furniture so my mom and I happened to stop in at the La-Z-Boy gallery to look around. The ladies were so wonderful and created a quote for me. We purchased a sofa, recliner and some chairs and once I got all the furniture in, I still had too much room in my room, so I came back. Even though there’s a La-Z-Boy store closer to my home, I drove half hour out of my way to the one where the ladies helped me out because they were so awesome.

We purchased 4 recliners. One footrest broke and we called La-Z-Boy. They came out within a few days and repaired the chair. Then we asked about the other 3 chairs. They sent a man out to check them within 2 days. I would give them a 5 star for customer support and we would definitely buy from them again. It was so refreshing to have this type of great service.

We've had recliners in the past that we purchased from La-Z-Boy (probably for 30 years), and we recently got a sectional. The quality is very good. Their service is excellent; delivery was very prompt and fast. I'm very satisfied.

I recently purchased a power sofa from La-Z-Boy because our furniture was falling apart. The sales representative at the gallery was very friendly. She showed us the furniture we wanted to see and made sure we got a good deal. They called when they said they would call us and they showed up on time. It’s good quality product for a fair price.

I have had La-Z-Boy furniture in my home for 15 years. I had a room that needed some new furniture so I purchased a new loveseat online. The professional and helpful sales representative called to finalize the deal. I wasn't there when the delivery team came. Delivery took longer but the furniture came in one piece. It was a custom work so that's to be expected. Other than the wait, it was fine. They delivered what I wanted and I thought it was a reasonable price. I would do it again with them.

I bought a leather rocker recliner in November of 2014. Was delivered week later. We have had it three months and where your head rests the color or the tanning on the leather is coming off. I called their warranty dept. They sent a guy out to check it out and he said that he saw this all the time and that it was from the acid on our heads and hair. I waited three weeks to hear from them and no one called, so I called them and they (La-Z-Boy) told me they wouldn't cover it after only three months of use. So I am here telling everyone to stay away from La-Z-Boy product because they will not stand behind them. I will never buy or recommend anyone to go to La-Z-Boy.

I went to your store in Southcenter Washington on November 15, 2014. I bought a couch for 799.00 and a chair for 821.91. I also paid 199.99 for pro care. The chair started pilling less than 2 months after it was delivered. I called customer care, I sent pictures and I talked to the operations manager(???) **, who told me it was my clothing that was causing the chair to pill. Since I commonly do wear clothing while I sit in my chair, I told him I was not satisfied. I was only told La-Z-Boy did not have to help me because their return policy was 3 days. What the What, very rude.

Consider this a Complaint to La-Z-Boy in regards to in home repair and service (Jan 30, 2015). This was the 2nd time since they no longer have a warehouse to bring the chair to for repair. Now they use (US-Furniture Repair) to which I schedule an appointment to have my 1997 rocker recliner look out. The springs are breaking off when sitting down along with the rocking springs are also breaking. They wanted a number ID on the chair; I told them I do not see a numbers on my chair. Ask if they would come out and look for it.

We were very impressed with our experience with La-Z-Boy. We worked with Dianne and she was amazing. She made very helpful suggestions and did a great job.

I recently purchased a power recliner from La-Z-Boy. I'm having problems with my knees. I've had both knees operated on and I have lipedema in the legs, and I have to use compression. I had a chair with the ottoman but this one is much easier because I put them on and I can go back and raise my legs so it has worked out. It's just a little hard getting used to because you're used to a chair, like a pair of shoes you have to get used to, but it's working out.

My La-Z-Boy was good. I'd recommend them to a friend.

I bought a recliner from La-Z Boy 12 years ago so I thought it's time to buy a new one. I purchased a multiple power recliner very similar to the older one it but it was manual. I like it though I'm still having a hard time transitioning to this new one because I got used to the old one and the new recliner is so fluffy. It's firm in places that aren't firm anymore in the other one. The sales representative made the transaction easy and the delivery was fine. They got the recliner here very nice and they were in and out in a heartbeat.

Our old furniture was worn out so I bought a sofa and an ottoman from La-Z-Boy. So far the quality is good. Their sales rep was good but I still haven't received my ottoman and I've been waiting a long time for it.

Uttermost 26754 Tisbury Lamp. Base delivered without shade, harp, shade riser and finial. Shade finally delivered, still missing other parts!! Store where I bought it will not do anything or even call me back! (490 Ohio Pike, Cincinnati, OH 45255)

We just moved and remodeled the house, so we purchased the sectionals, tables and accessories from La-Z-Boy. When we went to their gallery, we lucked out. An amazing lady, who was a manager from another store was there for training. She came over and was a great help in picking and designing. She helped us put things together. I've never used La-Z-Boy before but I was really impressed. I like the furniture and how it fits, and we've already entertained and it was great.

I had La-Z-Boy furniture in our home for 45 years and recently purchased a recliner for my wife. She's having hip and back problems and we needed another recliner for her. Their sales rep was fine and the scheduling guys were pretty good too. The people who delivered our furniture were all right. We appreciate the quality of furniture we're getting. I like it.

Brought a leather Jasper recliner and guardsman policy in 7/12/2014 from your Clearwater store. Informed sales man I needed a sturdy chair because I had dialysis 3 times a week and need to rest afterwards. Well by December 2014. I called because the seat was sagging and the back needed re stuffing. I was told by service department to file a claim with Guardsman. Jan/21015 it was denied and told to speak to La-Z-Boy. Feb 2015 they sent a service man out and was told it was normal wear and tear, but I needed a new seat and re stuffing. Also the tags were missing from the chair and we did not remove them. Told by Louis at the Lakeland repair center that I would have to find someone to repair it. It is ridiculous that a $900 chair would last only 5 months. It's enough to suffer in dialysis and now my back is suffering.

My overall experience with La-Z-Boy was average. I appreciated the help of my sales consultant, but then the couch that we ordered was multiple pieces and back ordered. There's definitely a miscommunication about that. I was made to believe that the whole couch would be ready and get here in a nice piece, but then one of the pieces fell. So they sent part of it without the final piece. I had to wait for the final piece until Tuesday. I was a little frustrated with it taking so long - 6 weeks since the time I ordered it until I got the final piece. So, I wasn't too happy with that long turnaround but I'm very happy with the product. The delivery guys were great and very helpful.

I'm glad I went with La-Z-Boy. I got a power chair as my second La-Z-Boy and so far the quality is good. The rep was very nice. She was very informative and instructive. The scheduling staff was great also. The delivery guys came in and they were courteous and neat. They set it up well too. I enjoyed it and it was worthwhile.

After all the kids moved out we decided to splurge and buy our "last sofa and love seat". We were wrong. Spent well over $4,000.00 in 2011. We started having problems within a yr., slight peeling. Called the extended warranty co. Not covered. After multiple attempts to resolve it and even 2 trips to the showroom along with "missed" or ignored e-mails. We give.

Our La-Z-Boy furniture is very nice. We like it and everything worked out really well.

The whole experience with La-Z-Boy has been great. From the start, with the sales people, all of them was great. They tried to make sure my wife was getting everything she wanted. The delivery went great too so everything has been good. I'm enjoying the furniture everyday. I would definitely recommend them to anybody that would purchase quality furniture.

We've had La-Z-Boy in the past and decided to buy a power sofa and loveseat when we went to the store because they were comfortable. Their sales reps worked hard with us. We were in the process of building a house, so we knew we wanted the furniture but it was going to be some time. They worked with us in making sure that we'd be able to get them in at the time we needed them. They were really nice and so were the delivery guys. They put all the stuff on so they wouldn't get dirty, carried everything and set it up. They explained everything to us and it was great. The quality of the furniture is good, it's a La-Z-Boy quality!

La-Z-Boy is the only one that's reclining so we went right to the shop. We needed new furniture; and previously before, we had done changes in our house, we had a sectional that had a recliner. But then when we changed our house, we went for a different look only then I realized I missed the recliner. It's actually a sitting position that helps me for medical reasons. It didn't feel necessary at that time to actually use that incline. So we replaced it with a La-Z-Boy and we love the quality of the furniture we received. The scheduling of our delivery was done over the phone since we are an hour away. The delivery was excellent and I like the tracking. It was accurate. The experience was non-pressured, informative, so I liked it.

After 2 hrs trying to use the 3D planner, I give up. Not user friendly. Help is not useful, questions not searchable, was this app user tested? I wasted too much of my valuable time. I'll try the completion. I did not have a good experience when I ordered a chair a couple of years ago from LB. Very disappointed.

We purchased a La-Z-Boy couch, just a little over 3 months ago. Quality control?? Sadly to say, the quality is unacceptable. The arms started to collapse and the fabric began stretching. The technician came out, took his pictures, wrote/sent in his report. I contacted La-Z-Boy on a regular basis to inquire about status of the tech's report... No one from the office followed through with the "getting back to me" phone call. When I finally called LB, the decision was already made, unbeknownst to me. Of course, LB ordered the material needed... It will take about 3 weeks to receive the material at My home, and then a couple of weeks or so for the tech to fix the problem.

Everything was good when I purchased a recliner from La-Z-Boy. Delivery went well and I'm happy with the quality of the furniture.

I bought a sectional from La-Z-Boy. The sales rep was excellent, one of the best, but scheduling the delivery was terrible. They kept having trouble because of snow, but when they said it was going to be in the store in Friday, then they call you Friday afternoon to tell you it's not going to be there. I picked it up and it was missing the plug for the electric one. I still don't have the power cord for the electric one and the internal brakes in the electric one were broken. There's some minor dent on the console. I'm still waiting for the plug so I can use the electric one. They promised to send me one. But it still hasn't come. The fact that I still don't have the power cord is ticking off, and the fact that the chair is broken is not a happy thing either.

Purchased new chair on 1/3/15, received on 1/7/15 with wrong color legs. It took customer service a week to investigate and legs were never sent. I was told legs would be sent 2/10/15. You have one upset customer here because there is no service!

We went there because we had purchased from them before but that was quite a few years ago. We purchased some power sofas and a recliner from La-Z-Boy. The sales representative showed us the products and these were on sale then so it went well. We got the couches fairly quickly but for the chairs, we had to wait some weeks. They had to manufacture them. It was a good experience. It's a good product with a pretty good price so we're happy with it.

I purchased a sofa, loveseat and some chairs from La-Z-Boy. I've had La-Z-Boy furniture in my home for 30 years already and just needed to update the style. My interactions with the sales representatives at the La-Z-Boy gallery and the associate scheduling the delivery went fine. They were very patient with me, which is pretty hard to do sometimes. The delivery went well and the quality of the furniture I received was pretty good. I'm not sure I'm happy with the Ottoman, but we'll see.

The La-Z-Boy chair I'm sitting on right now has been generally good so far and I'm happy.

I've had a La-Z-Boy before and decided to get a loveseat and a recliner since my other stuff got pretty uncomfortable. The sales representative was able to answer all our questions and we made the purchase on the first stop. We're happy with the product and we like the fabric selection. We're pleased with it.

My first La-Z-Boy purchase was a sofa and a recliner. When we went to the gallery, the sales representatives were not very helpful because they were trying to push getting the stuff from whatever they had there. Since they didn’t have the color that I wanted, we ended up doing it online. But the associate that scheduled the delivery was great and they were on time, Christmas Eve. The overall experience was okay but the quality of the furniture was great.

10/13/14 ordered a custom leather sofa and chair from La-Z-Boy Furniture on Stevens Creek Blvd. in San Jose, CA. 1/31/15 La-Z-Boy called to say furniture was in and I gave them my Chase charge card no. for the balance. 1/3/15 sofa and chair were delivered, but noticed the chair had black spots on it and was rippled on the back, sides, front and arms, the couch had what looked like a patch on one of the cushions. Called La-Z-Boy and Mary said to call customer service on Monday.

I purchased a recliner and sofa from La-Z-Boy in June of 2013. The back of the recliner broke within two months and I had to get it exchanged for another. Now the footrest has broke on it. It hasn't had very much use and we've had more trouble with it than comfort. My father recommended buying La-Z-Boy because his recliner has had no problems since 2000 and he is a big man weighing 350 lbs+. I am about 200 lbs. and I take care of furniture very well. Now my chair is out of the 1 year warranty and I'm expected to pay for labor on fixing a poorly built La-Z-Boy recliner. 15 years ago I would recommend La-Z-Boy. My friends bought a sectional from Ashley for the same price as our loveseat and recliner. It is more comfortable and they've had no problems whatsoever.

I had a very good experience with La-Z-Boy. They were real nice with showing me everything, and I've been satisfied with the chairs that I got. They delivered them great and the guys were great with that so I have no problem with them.

For almost 30 years I've had La-Z-Boy furniture in my home. I had one slight problem with La-Z-Boy: I bought the lift chair before in the store and used it very little. My husband broke 5 ribs so he couldn't lift it and I couldn't lift it either. The warranty ran out yesterday and today it got broken so we had to buy a new one. We didn't get discount for what we bought which I thought we probably should but we got it anyway. But overall, we like La-Z-Boy. In fact I recently bought a new power recliner and a sofa from them. It's made in the USA and it holds up good.

The furniture quality is good!

I had a friend that had a La-Z-Boy power sofa that we liked, so we decided we want to get one too. And we purchased a chair, before that sofa, for my mother at the same store. The sales reps were very nice and informative. The delivery guys were also great. The quality is very nice. We really like the sofa and use it every day. I would buy La-Z-Boy again.

I have been a loyal La-Z-Boy customer for over 30 years. I have purchased several reclining chairs and sofas over that time and never had a problem. When I began to furnish a vacation home I thought of La-Z-Boy right away. The first independent store I contacted tried to steer me away from a La-Z-Boy sofa, due to quality issues. I did not listen. I ordered a $2,000 sofa from La-Z-Boy in Ocala FL.

The salesperson at La-Z-Boy quit while they were in the middle of my order and they had it sitting in their warehouse, but they didn't even know it was there. But the experience ended up okay and it wasn't a problem because they told me 8 weeks for delivery and it turns out they had my stuff after 4 weeks. We got our stuff and everything is okay now. This is the second time we've bought their stuff because we had another set of chairs that we've had for 20 years and they're very good.

It was time to replace our furniture because the spring of it was wrong, so we bought a power sofa and loveseat from La-Z-Boy. I like it. The sasles representatives in the gallery were very helpful because I was very curious about other colors and fabrics. They were very informative with that information, and very patient because I had a lot of questions. I have texts telling about the durability of the fabrics and they answered all my questions very promptly. It was very convenient.

This is my complaint being sent to Channel 6 on your side in Columbus, OH for consumer complaints. We feel we have been more than fair and patient with Mill Run La-Z-Boy - Hilliard, OH. This set of Sofas (2) were purchased 4/2014--Delivered July 2014. The nightmare began. The seat cushions scrunch up--will not let the recliner fully close. These are the third set of seats (1 original and 2 replacements). Last replaced Jan 30, 2015. Took pics on Jan 31, 2015. Worse than before. We are told there are no refunds only Comfort Care. Will not let you talk to a supervisor. We expect restitution. The sofas were very expensive. With all the sales our final furniture cost was $7,300.00 + and 6 months of misery. La-Z-Boy needs to be more responsible with its customers. Action Requested.

We had been using the same furniture since we moved into our home 11 years ago, so we went looking around for new furniture. We decided to buy La-Z-Boy. The people there were great and spent time with us and one of the women came to our home and measured our room so that we could make sure that we bought the correct stuff. For me that was really helpful.

We just bought a new house and bought a new sectional from La-Z-Boy. The cost was pretty significant compared to some of the other places we looked but we thought if we're gonna make this investment, it warranted that we get the best that we could. We like the furniture and so far it's good but I guess we'll see years down the line... I think so far they seem to be quality products, and the service has been great. We had three different sets of delivery teams: one that put the sectional together and then we had someone come out to reconnect it and everybody's been good and professional.