La-Z-Boy Furniture Galleries Reviews

My old stuff was falling apart that's why I purchased a sofa, love seat, recliner and a few other things from La-Z-Boy. The quality of my purchase was good. Interactions with their people were all very good just as well. Everybody inside the store is very pleasant and helpful. Somebody actually came out to our home and helped us get a plan and pick out pieces so it was awesome.

We just purchased two Grayson rocking recliners yesterday and so far love them. We are a bit regretful now that we didn't get the electric option so we could stop the rocking. Or is there an retro option to put on the rocking mechanism to switch off and on the rocking?

My old furniture were ugly and I hated them so I did my first ever purchase from La-Z-Boy. I got a sofa, loveseat, chair, and ottoman. The first representative I met at their gallery was wonderful. She insisted that I have their free designer come and he was also wonderful. The delivery guys were friendly and did a very quick and thorough job. To add to all that, I think the quality of the furniture that I got is good. So I'd definitely recommend La-Z-Boy.

We bought two chairs from La-Z-Boy and it has been a good experience. They are wonderful people, including the man that delivered to us. It's paid for and I'm enjoying it.

I've recently bought a chair from La-Z-Boy. I've had three other chairs over the years and each year it's greater, so they are nice. The sales reps were very good and professional. Delivery was on time too. This chair is the first I've had with the extra foam so I haven't gotten used to it yet.

We've had a really good experience with La-Z-Boy. We're happy with everything - from the delivery and the salesman, everything was really good.

We ordered $8537 worth of furniture/rugs 8/29/14, not delivered until 11/04/14. We were told it would take 4-6 wks. Delivery a total disaster! Took forever to get things resolved...there is no store manager! Took all the joy out of it!

I put a deposit on a rather expensive leather couch and sofa on 1/25/2015. It is now May and I have yet to receive my furniture. After waiting the initial 5 weeks that I was told it would be for delivery, I called at 6 weeks only to be told that my furniture was not ready and that it would be an additional 8 weeks. Since then I have called the corporate office many times only to be told that there is nothing that they can do because each store is independently owned. I have spoken with my salesperson, the store manager and the district manager and still there is no resolve to my situation. In fact every time I speak with someone the date that my furniture will be delivered continues to be extended.

We recently had our first purchase, a recliner, from La-Z-Boy. I'm actually 7 or 8 months pregnant and wanted to upgrade my nursing chair to a recliner. The sales representative was very helpful. I appreciated that she was hands-off enough that I was able to explore by myself and find out what I wanted but right there whenever I have questions or concerns. I love the quality of the recliner.

The La-Z-Boy furniture is all right. In fact, this is the fifth purchase from them - I'd recommend them.

My experience with La-Z-Boy was pleasant. The salespeople were very nice and I even commended them to their manager because they were so kind. I wish I could just get my things a little faster but I understand that things take time. I love my furniture and I certainly have no complaints. It's expensive but it's worth it so I'd rather pay for quality.

We purchased our loveseat and sofa in October of 2013. By October of 2014 we started noticing random parts falling off of the recliner when we reclined the loveseat every now and again. We placed these parts in a zip-lock bag, but thought it was something else as the recliner was still functioning. Fast forward to in April/May 2015. Our recliner on one side of the loveseat is not functioning well. I tried to call warranties several times, and even called the store for assistance. The warranty department finally called Friday, May 1, 2015 per the request of the store. I explained the problem to the warranty rep. She claims she is the supervisor when requesting to speak to one. She wanted to charge me $99 for the rep to come out and look at my loveseat, and then charge me for labor. I can tell her what is wrong with the loveseat...the pieces are falling off!

I went to the La-z-boy store on February 22 with the intent of purchasing a sofa and loveseat, along with side tables and anything else that caught my eye for my living room. The sales people were great and we ended up ordering a sofa, loveseat, side tables, and a bench costing almost $6000 (after accounting for the sale they had on). They promised delivery in 6-8 weeks. I believe I was quite consistent in telling the folks that timing of delivery was of utmost importance to me.

We recently purchased a sectional and a recliner with La-Z-Boy. We already have two rocker recliners from them before. We decided to give our stuff as hand-me-downs and get new ones. It was funny because the first time we went in, we bought a sofa, love seat and then we left and came back shortly, and bought a rocker recliner, and then about an hour later we came back and bought the second rocker recliner. The whole sales staff was there again and gave us a good experience. The delivery guys were friendly and careful. I love the quality of the furniture so far so I would recommend La-Z-Boy.

We recently moved in a new house and needed to update our furniture. We picked the La-Z-Boy since we liked the sale representatives, very kind and helpful. We purchased the furniture worth 5000$, waited for two months to be delivered. Four out of five products were defective. We were so concerned about the quality. The store designer mentioned that products are going to be repaired and shipped again. I was requesting to cancel the order one of the items (dining table which had a very bad balance and was a real safety issue.) The store insisted on delivery.

I'm very happy with La-Z-Boy. We purchased our first recliner for our home in Wisconsin, but we have another home where we bought four recliners down in Alabama. Their quality is very good except my recliners are very lightweight. And when I sit down and get up, they tend to scoot so I have to keep pulling them forward. But I've fixed that and I've put something on the bottom to make it stick to the carpet.

Our first La-Z-Boy furniture was about 8 to 10 years ago. Recently we purchased a sofa, some chairs, and an ottoman from them again. Their sales reps have all been pleasant and the furniture's quality is very good. The delivery team were wonderful and they even moved the furniture around for me until I was satisfied. The only issue is they originally wouldn't let us take swatches out of the store. But they finally agreed to let me take one home to match with other colors. However, the interior designer brought out certain ones and we didn't decide on any so I had to go back and look again. It was almost a bit of a farce on that end. It's hard to look at fabrics and swatches under poor lighting so it's almost impossible to make a choice without taking them out. They made me feel like I was asking to cut their right arm off but that was my only problem with them. As far as the furnishings and the furniture, we were very pleased.

It was a great experience and I love my chair. It's very comfortable. The two gentlemen from La-Z-Boy were really nice and very helpful. They had everything put together and worked fine. I have been very pleased and would surely recommend them.

La-Z-Boy has excellent service and delivery. We were looking for a specific layout and we walked into their showroom one day just for grins, and there was the exact thing we wanted. There were two sales representative at the La-Z-Boy gallery and both of them were excellent, the furniture we got has 100% quality. Everything went very well when scheduling our delivery, and the delivery guys that came, they were even better.

I moved so I needed new furniture. I bought a recliner, sofa, ottoman, and tables from La-Z-Boy. The sales rep answered all my questions but it took two months to get the furniture delivered. When they finally came to deliver though, the staff were very efficient. They had me check everything and everything was fine.

The couch and chair we were delivered was not the same quality that we had sat on in the store. The couch frame already broke! We spent $4,000.00 on junk! It's not comfortable at all. We never took the tags off of the couch because it just felt different but at the time they had delivered it I had just had surgery so I wasn't up to going back to the store to sit on the floor model again. When we finally did go back to the store and sat on the floor model we knew for sure it was different than what they delivered to us. We have been talking to many people at La-Z-Boy and their customer service and even their Corporate office to get this corrected. My husband took two days off of work to be home for La-Z-Boy to come to our house. And nothing was done either time.

Recliners are not locked together. Leather on cushions was loose. La-Z-Boy repadded cushions. Back rest padding is collapsing and leather is loose. Their rep advised us this is as good as it is going to be. Emailed La-Z-Boy with no reply. We now cover our recliners with covers to hide the material. We are so disappointed as we have had the recliners for only 8 months.

Bought their sectional, ottoman and accessories, and I really like their quality. I feel like the cost is good when you compare it to the quality that I got. Their sales reps were very good and the delivery guys did a very good job.

We no longer like our old furniture so we visited the La-Z-Boy gallery and we loved the entire experience. The sales reps were very helpful. They offered to come to our house and do a home consultation mostly to pick out fabrics. What we picked out was so hideous in our house. Some of the samples they brought was very nice so we went with some of the samples they brought. We bought a sofa, recliners, and an ottoman. The delivery went very well but we're still waiting on one table. The quality so far is very good.

In the past I've been pleased La-Z Boy. We've had them for 10 years. Recently we purchased a La-Z Boy recliner loveseat and their reps were very pleasant when we spoke with them at the store. I've only been sitting in it for one and a half weeks.

I ordered a sofa and two leather rocker/recliners on Jan 22, 2015. I was called about two months ago saying one recliner and the sofa had been received. They asked if I wanted it delivered or wait for the second recliner. I said I would wait. Well....no one knew where the recliner was, or what the problem was. I was told that the La-Z-Boy store(Cerritos, CA) has no phone number to contact the factory, so they have to wait for answers to their emails. To make a long story short, a blemish in the leather on the second chair, chair to be remade, I called today, no call back. A big break down between factory and store. Store has tried to be helpful.

I would never purchase anything from them again as long as I live in this area. Perhaps another store might be better. It was just not a nice experience. There was nothing good about it except for the delivery people who were very nice. They did an excellent job. And then we had a couple of issues with the manager, assistant manager and the girl who was supposedly called the decorator so it was just bad. It was a very large purchase so if anyone's gonna spend the amount of money I spent on furniture, they would not appreciate it in any way, shape or form. The initial salesperson I talked to was a nice person, but everybody else could have cared less. Whether I would have spent $50.00 or $300,000.00 to them, it did not matter. They were dishonest and I think the store will never change. It just upsets me.

First off I paid for delivery and set up. Secondly I purchased a 5 year warranty - the chair is electric. When my chair was delivered the movers had a hard time getting the chair in the house and had the foot rest extended fully. The chair started making hard thumbs when using the leg rest and initially the chair was not set up correctly, being the back was not connected to the chair correctly one side was not in the slots to hold the back to the chair. After two days of wondering what was wrong with it I found it was not put together right and checked online to see how to connect the back. As I was doing that I notice that a spring was laying on the floor that belonged to the chair. The spring had been stretched out of proportion and could not be reattached (I believe it was from lifting the chair by the open leg rests.. so the spring was stretched so bad that it would not stay on).

We purchased 2 new La-Z-Boy recliners for $990 each and they were delivered mid January 2015. The leather on the back portion wrinkled and became very baggy in just a few months. I called the store and complained. They delivered new chairs and the same bagginess happened after just 1 day! (We sit in the chairs for just a few hours in the evening.) They were sold to me as real leather but I have my doubts that this is leather. The regional manager re-stuffed the chair and brought them back to my house. The back still wrinkles down when you sit in the chair and you feel a loose flap of leather on your lower back. I was still not satisfied so again, for the 3rd time, they are ordering me new ones in hopes for better foam and material. In the meantime, every time they bring in new chairs, I have to reschedule my life and they damage my trim and walls when moving furniture. Such an inconvenience!

Our other sofa wore out so we got La-Z-Boy's power sofa and recliner. The furniture has excellent quality and their employees were just very nice.

It was a long road to receiving my new couch but la-Z-boy came through and did the right thing. Thank you to consumer affairs for printing my review because I'm not sure the outcome would have been the same.

Purchased 2 La-Z-Boy Recliners and the salesman mentioned that it was new, never used before brand of fabric. It took 3 months to get the recliners because of the new fabric. The recliners were delivered 3/19/2014. This past winter we noticed that both recliners had a worn spot on the footrest. By February my recliner's footrest fabric had worn to the padding underneath. Unfortunately, I didn't contact the store for warranty service until third week of April, 2015. I missed the deadline by less than 4 weeks and there is nothing they will do. It started wearing through long before the warranty ended, I just failed to contact them soon enough. Their warranty department told me I am responsible for reupholstering my 2 recliners because I didn't report it in the time frame.

We purchased a Rex Sectional Sofa, less than one year ago and have had a technician come out twice. The sofa squeaks and groans when you sit down on it (my husband and I are both under 150 lbs - we are not heavy people). The cushions are sagging in, the couch is very flimsy and feels like it is made of cheap particle board holding up sinking sagging cushions. The technician acknowledged there was a problem, but told us "not to lay on a sofa," you're "only supposed to sit in an upright position". I looked at him stunned! This is his explanation on why our sofa groans and creaks and is sagging in when we have had it less that 1 year!?

I cannot begin to explain how frustrating it is to deal with poorly run companies. I purchased a power rocker recliner, in Nov. 2014. I purchased it so I would have the chair ready when I was recovering from spinal surgery. Unfortunately, La-Z-Boy, in the rudest fashion possible, ruined that plan for me. When the chair arrived, the padding was so poor you could feel the chair frame through the armrests and back, the metal bar in the headrest and the square block which was supposed to be lumbar support. Also, the terrible squeaking sound from the rocking and the skipping of the footrest as it was raising, was enough for me to call La-Z-Boy.

I first bought La-Z-Boy furniture about ten years ago and I liked it, so I bought a new recliner from them recently. It's a good chair and the quality is very good. The sales rep and the delivery team did a good job. La-Z-Boy's a good company to deal with so I'm satisfied with them.

My family and I went into your Greenville, Sc location and got no help at all. We walked around looking for a little and still no one said a thing to us. So I went looking for someone to help us and no one ever came. Probably spent over an hr in the store without so much as someone even saying hello. But all the older couples (people that looked like the could afford it) were being helped in no time, even ones who came in after us. Guess your employees didn't think my family could afford to buy from your company, well little did they know my husband had enough cash in his wallet to purchase a whole new set and then some. Oh well your loss.

I'm on my second La-Z-boy recliner as the first one had so many problems. They replaced it with the same model. The current chair has even more problems with the rocker springs making all kinds of noise. The repair guys are very nice but this is getting ridiculous. I will never buy La-Z-boy again.

I got a sofa recliner and a love seat from La-Z-Boy. The sales rep at the gallery was really nice and I was extremely happy with the delivery guys too. It was raining, they boarded my furniture and everything was wrapped up well, and they were very careful. I like the set I bought, but I'm not so sure about the recliner's quality. It makes a lot of noise when I push it up and down. Then again, I'm happy and I would recommend La-Z-Boy. I'd probably go back there again.

We are real happy and satisfied with our La-Z Boy. We were very happy with the gal that we worked with and the scheduling worked out fine. The delivery guys were very nice.

I had La-Z-Boy furniture for probably 20 years. We decided to buy a new recliner because the mechanism in my old one wouldn't stay tilted back anymore. When we visited their gallery, they showed us what they had and helped me find one that actually set my body which is what I needed. I like the quality of La-Z-Boy. The material is great but it's a lot more expensive this time. It was the chair that fit my body the best and it's very comfortable, but I'm not real thrilled. I'm also having trouble getting used to the color because it's old fashioned.

Bought some furniture on 11/23/2014. It was delivered on 1/7/2015. 30 Days later the recliner broke. La-Z-Boy promptly picked it up for repair. Since early February they have been waiting on parts to fix it. It is now April 24th. Every time I call to inquire about it it takes almost two weeks before I get a return phone call. No one seems to have a sense of urgency to get it repaired. I assume this is business as usual at La-Z-Boy. I just filled out an online complaint... we'll see how far that goes. :-(

Everything was wonderful with La-Z-Boy. I've never had a better experience. The deliverers were wonderful and everything was just perfect. I bought a recliner for my boyfriend a few months ago, but he just passed, unfortunately. I still have my recliner and I love it. This is my second purchase so that's where I go when I need stuff. I'd recommend them to anybody.

The recliner and big man’s chair that I bought from La-Z-boy are nice. The guys that delivered my furniture were great. This is my first purchase from La-Z-boy but my parents have had them before. My mom had the one that has electric and less chair stuff. I bought that one for her. We had a little bad experience but I made her go down and check it out and I reckon the quality of them now have changed a lot since the time she had one.

We purchased two sofas displayed on 4.19.2015 from display on showroom floor. Beige color (in stock) came greenish. Delivered from stock on 4.21.2015. We went to store next day within their 3 day allocation and took picture. The follow day sent to corporate and Corporate office said, "Within quality control." They want to charge $900 Restocking fee (30%) to exchange; no refund if we buy something else only. See photo -- we laid sample over floor model. Corporate said exactly same color, no green showing, and it is beautiful sofa! Never buy from La-Z-Boy if you want any consumer service! Additional, they may be color-blind. The color name is Sand. Have you ever seen green sand?

Purchased a recliner and love seat, within 8 month the frame work was being felt through the arm rests and the chassis under one side of the sofa needed to be replaced. This all started with a call in the first week of Jan. The representative from La-Z Boy came to our home on Jan 19th 2015. Created a work order for the repairs, the end of the sofa needed to be reupholstered. 3 or 4 weeks later they took the sofa to be repaired, also the love seat had a piece of metal starting to come through the seat cushion. A week later they returned the sofa and picked up the love seat. They replaced the 2 ends of the sofa with part that had a different fabric. We called that day, it still has not been corrected.

Our relationship with La-Z-Boy furniture extends back to our first sofa after our marriage some 35 five years ago. Through many moves and purchases from La-Z-Boy stores across the country we have always been satisfied and I admit, comfortable. On February 25, 2015 we purchased a sofa and 2 pillows. The sofa was promptly delivered on February 27, 2015 and is just as we ordered. The pillows were rejected and sent back with the driver as they were paisley and not the same material as the sofa as we were told. We had a discussion with the sales associate at the time of purchase and my wife was very specific that the paisley pillows were not acceptable and that pillows with material matching the sofa were the only acceptable product. The sales associate assured us we would receive the matching pillows.

We purchased a sofa ten weeks ago. The delivery date was estimated at 6-8 weeks. I have called the store several times to inquire about our sofa. There's been promises of emails and call backs and I have heard nothing and none of my emails have been answered. No one seems to care and the customer service is lacking. For $3000 this is extremely unacceptable and I will never shop la-Z-boy again.

We have purchased a 3-seater reclining sofa and a reclining love seat (Beige Color, microfiber), more than a year ago from La-Z-Boy, El Camino Real, Santa Clara, CA store. That store has moved to Steven Creek, San Jose, CA now. I have a severe safety complaint for this product. My daughter (12 year) was playing on the living room floor in front of the sofa and she jumped with joy on the sofa facing the back of sofa, on knees to sit. Her right knee hit the frame support between the cushions so hard that it partially tore patellar tendon tissue in her knee.

About 4 years ago we purchased from Aldis a 3 seater sofa with a 2 seater sofa and a single armchair. I then took out an insurance to cover any problems that we could have with these items. I recently noticed that one side of the 3 piece sofa was lower than the other seats. I informed Aldis and they told me to contact the insurance company. I did this and a representative of the company visited us. His response to the problem was that the foam had compressed and that we should vary the seating so that all of the seats were used in rotation. I am very unhappy with this. We purchased a top range suite and unfortunately have not had the kind of service that we expected. It would maybe been better to select a cheaper unit and replaced it after 4 years.

I ordered sofa and loveseat from my local store. I specifically asked sales rep about delivery time frame as I was planning for house warming party. They gave me 8 to 12 weeks window and assured it will be delivered in 10 weeks. On the day of delivery, they called us saying our furniture arrived broken and could not be delivered. They asked us to wait for a week. Later on, they told us they are ordering a new piece of furniture.

As a loyal La-Z-Boy customer, I was disappointed in a corporate policy during my most recent purchase. Specifically, I attempted to purchase a showroom recliner to fill an immediate need. After identifying the recliner of my choice in the showroom, I was advised that the chosen recliner was part of a new vignette series and not available for immediate purchase. Rather, this unit would need to be ordered with an expected delivery of 2-3 months from point of sale. As a result, I had to settle for a less desirable recliner to meet my needs. I am disappointed that La-Z-Boy advertises products for sale in their showrooms that are not stocked and available for pick-up or delivery from their warehouse.

For 20 years our old leather sofas happily endured wear and tear due to my open house policy for my sons friends as they gathered around the television, ate and yelled and laughed at the TV. My family room was always filled with happy noises. Then my husband was diagnosed with cancer and the house grew quiet as he couldn't walk due to a growing tumor. So again our leather sofas were used as beds as my husband lay on one and the family took turns sleeping on the other to keep him company or if he needed help. When my husband passed away I couldn't look at the sofas without seeing him in his final days. So I decided to finally replaced them.

My husband wanted a recliner chair for quite some time now and the La-Z-Boy sales rep was absolutely wonderful. She helped us with everything possible. We had a great experience with her. The delivery team was so quick; they were in and out. I asked them how to lock the chair. It's also a swivel and they quickly showed me and that was it. We love the chair and we got it on sale too. It was just absolutely excellent, painless experience.

It’s wonderful, comfortable, and I’m enjoying it. I would recommend it to a friend.

About three years ago I bought La-z boy Texas recliner, white leather, thinking they would last me a lifetime. They looked great, they were super comfortable and the La-z boy brand has a good name, so naturally I assumed I was buying a good product, and didn't mind the hefty price tag. I waited 3 months for these to arrive, only to find out that they were made in China, not the USA as I had thought. After about a year the comfortable had turned into flat and hard. I called the store and they, in fact, sent someone out to have the chair in question, the one I am sitting on all the time, refilled.

We've had La-Z-Boy furniture in our home for twenty years and recently needed a sleeper sofa. The sales representatives at the gallery were all positive and the quality of the sofa we received was very good. The cost is good and we're very pleased with it. Everything was smooth - no problems.

We've had La-Z-Boy furniture in our home for roughly six months. We bought other chairs from La-Z-Boy about three months ago and most recently, we purchased a recliner from them. We moved and we were updating our look so we decided it was time to purchase new furniture. Everywhere that we've been, we have had great service from the sales representatives at the La-Z-Boy gallery. We bought some chairs in Saint Louisville and the store manager and the guy that we worked with were both very good. The quality of the furniture we received was excellent. I think it's well priced. It was a good overall experience.

I had some problems with the furniture when it was delivered. I'm still waiting for the correct part to be shipped here.

We purchased a sectional, recliner chair and a couple of other items from La-Z-Boy. We looked at 5 places and we like the furniture better at La-Z-Boy, and everybody there was nice to us and actually sent a designer to the house to do everything. That worked out good. The furniture is great. The recliner, there are a couple of places where something wasn't stitched, but they're going to come look at it.

I went into the store and bought a new power recliner because my old one was bad. They delivered the chair and set it up and everything was fine. The quality is good.

On March 18, 2014, I bought a La-Z-Boy Power Recliner. The power box went out in two weeks. The Lubbock, Tx. store brought a new power supply on April 8, 2014. Quit working again. New power supply May 1, 2014. 3rd time -- Feb. 3, 2015. 4th time March 3, 2015! Now it is April 17, 2015! Still waiting for Power Box that they have in stock, but refuse to deliver. Any ideas what I am supposed to do? Everyone gives me the runaround and I have basically bought a chair that does not recline for $1200. Do not buy anything from La-Z-Boy in Lubbock, Tx.

We've had La-Z-Boy furniture in our home for probably 11 years. We're having trouble with the recliners and they sent somebody out, and he was no help at all. We've already called them and complained. So, they're working at it.

The delivery of our furniture took a little bit longer than I had wanted but it was fine. The furniture we got from La-Z-Boy were excellent. The quality in relation to the cost is equal.

We purchased 2 La-Z-boy sofas which were brand new but ex-display. We've owned many leather sofas and buying la-z-boy we figured we'd be getting even better quality than usual. But these are the worst quality sofas I have ever owned. Genuinely. The dark brown colour has worn off, revealing a pink patches. It looks like the sofas are twenty years old, when in-fact they're only 2 years old. This is definitely the first and last La-z-boy product we will ever buy.

Everything was great. Their employees were very polite and professional. I think the quality of the sofa and loveseat is very good and the cost was probably appropriate because of its quality.

First furniture took longer than promised. When we called Customer Service they could not give ETA and did not return calls as promised. Finally receive furniture, and immediately find nut on floor under sofa. Belonged to foot-easy fix. Then heard something drop out of bottom of chair. Pin fell out and most were not fully engaged. Also power sofa had hitch when reclining. Customer Service said Tech could only come on Tuesdays in our service area. Guess they expected us to take time off work to repair brand new furniture. Part ordered for power sofa, fight for Saturday appointment again wrong part. Now handle broken on second sofa. Furniture is less than four months old. Requested extended warranty on labor (parts lifetime, labor $109 per hour after first year) and I was told no. If they had faith in their own product they would gladly ease my mind and give me an extended warranty on labor...

We purchased a power loveseat from La-Z-Boy. The sales representative was very positive and she was very good. We decided to buy it because what we had was getting old and we were looking for another type. We had it for about 10 years and wanted to change. The quality of the furniture we received is very good, we got no problems. We scheduled out a time for furniture delivery and the man who delivered it was very efficient, friendly, and courteous. He took care of it and it didn't take him long when he took the old one out and put the new one in. It's all very positive and very good. We enjoy it.

We've had La-Z-Boy furniture in our home for about 27 years and weren't overly happy with the recliners and couches that we had before. We wanted to make a switch, so we went from one La-Z-Boy to another La-Z-Boy. I went to their gallery several times to sit on the couches. I spoke with different people there and they were all very kind and helpful. So far, the quality of the furniture we received from them is good and we're happy with it.

I like many of the customers who wrote reviews, waited an exorbitant amount of time for my furniture. However, I thought that the quality would be worth the wait. Several weeks after delivery, one of the reclining sections would not go fully back into position after being sat in. This section looked like it was sagging back. I made an appointment to have them come out a week later. I called several times to let the service manager know I would not be able to be home until 3:30. He put that in the notes and assured me I was the second to last on the stop so it would be after I got home. Of course when I got home, they had already been there.

My overall experience with La-Z-Boy has been excellent. Everything has been fine ever since they put it in.

I bought two couches. They were delivered to me and they both made noise. I called La-Z-Boy two weeks later and he told me that I should've called the first day! They came out to fix it and said that one of them was not put together all the way.. The technician didn't finish it. Other one was broken on the track.

The one La-Z-Boy we went to which was in Robinson was terrible. The sales associate didn't even help us and never came around. We left that store because they are horrible and so we went to Monroeville. They were very nice there. They helped us about the colors and the patterns and how much money it would be. They were much more helpful. The Monroeville store is awesome. The furniture is also nice and the delivery team who came to our house were fine. They set it up upstairs and made sure it worked. It was pretty quick. I wasn't expecting how long it took them to make the chair but it turned out okay.

My mother has actually been the one dealing with this issue for over six months now. The both of us went to the La-Z-Boy location at 15905 Katy Freeway Houston, TX sometime at the end of 2013 while my father was recovering from a carotid endarterectomy and then a quadruple bypass heart surgery to purchase a new power recliner for when he returned home. We paid for an extended warranty just in case anything ever happened to the chair, specifically because he cannot be without it since he sleeps in it. The chair broke a little over 6 weeks ago and my mother has been given an absolute runaround trying to get it fixed for weeks and weeks.

I bought my chair for 1200 dollars had it about 8 months and had 3 major problems. And every time they repair it it's worse, it took over 2 months. I am still waiting for my repair. They were rude talk to me like I was nothing and just told me "O well wait they take two weeks to just come look at chair then 3 to 5 week to get parts and another 2 weeks for them to come repair it." The repair guy showed up in a smoking beat up car and was all dirty and nasty. Please do not go there.

We have had one piece of La-Z-Boy furniture that we bought in Maryland about 9 years ago and it was just a single piece but now we bought a whole collection. This is the first time we purchased for a whole room. We've been here in Wichita about 2 years and brought furniture with us from Maryland that didn't exactly fit this space and decided to look for something more appropriate. We worked with their design team and it worked out great. We've only had the power recliner a couple of weeks and as of this moment, it's outstanding. I'm just waiting to see how long these buttons that activate the recliner last. I'm hoping it lasts forever. My experience with their team was absolutely wonderful. They came in and were respectful of the space. They put down plastic and took all the trash away. They waited patiently while we tested all the pieces out to make sure everything worked.

Our old recliners were getting kind of wiped, so we purchased La-Z-Boy. As far as I know, the quality of the furniture we received is good. The cost is a little high but we got what we wanted at the time. Everything was fine.

We were told our furniture would arrive in 4-6 weeks. After more than 6 weeks we called and were told by a different rep that 6-8 weeks was standard. At about 7 1/2 weeks they called to set up delivery and didn't have Saturday availability for 10 days. We commented that we should have priority for the upcoming Saturday and this was accommodated. Everything was delivered but the floor-room tables were still loose and scratched which we had been promised would not be the case. (My husband ended up doing the repairs.) One lamp was shattered and taken back by the delivery team.

We have been La-Z-Boy bigots for these years. We love La-Z-Boy. That's the only place we shop for furniture. I grew up in a home that had La-Z-Boy. We didn't go any place else for a recliner or a sofa. I'm beginning to think that was a mistake. Recently, we had a remodeling and I thought it was just time to buy new furniture. We had yet another new living space and I wanted to replace what was in the family room. But with the pieces we bought, I couldn't be more disappointed.

I just got a sectional yesterday after waiting a long 9 weeks. The chaise leg flat part was not sewn straight and it has three lumps. WOW I can't believe La-Z-Boy does not inspect their work before they send it out. I seen it upon arrival within 3 minutes. Now La-Z-Boy has to inspect it and make the call to replace it? I recommend you don't buy a custom item from them. If something is wrong they want to charge a 30% restocking fee. My next couch will be from VALUE CITY FURNITURE since they have the same quality as La-Z-Boy does now.

I've had several different sets of La-Z-Boy furniture for about 27 years now. It's been 15 years or so since our living room got updated so I decided to buy a new one. I'm very satisfied with the quality, and I think the price is fair. This is the second time that I've used the design service; I really enjoyed both times that I worked with them. They take the time with you and it's excellent since there may be lots of people who don't have a good eye for how things go together.

First, let me start out by saying that I love the rocker recliner and have had it for about 1-1/2 yrs. We bought 2 recliners, a rocker & a reclina-way. The reclina-way declines and closes so smoothly and quickly and the rocker's mechanism is so very loud and snaps closed. The noise is rather horrendous. Is this normal or possibly a defect?

We went to look for a leather sofa and chair the other night. We mentioned to the salesman that we had looked elsewhere and that we were comparing prices. He told us that "he would match any price that we found." He did not give any restrictions and I found a great sale that was current and in Canada, at another La-Z Boy store with an online advertising. The cost of the sofa, the Gavin, which we wanted, was $200 higher than the one in this store, but you were guaranteed a FREE rocking La-Z-Boy, at the listed price. For us at the Burlington store, that would mean an extra $700 SAVINGS if they would match the other corporate store deal.

We wanted to change our furniture so we purchased a couch and two chairs from La-Z-Boy. The sales rep was great and the delivery team was very good. The furniture quality was very good except for the two chairs they had to redo. They came out here and fixed it all up so now it's all okay.

On Thursday 4/09/15, the recline foot rest mechanism broke on my recliner. I called the repair number and left a message as instructed. It has been two days with no call back. To me, this is unacceptable and unprofessional for such a notable company. I also called the main number for the company, talked to a person after a 24 wait, still no response. I will continue to wait as I have no other options for the repair.

I ordered a leather recliner and upon delivery, realized it had problems. It made a lot of noise when rocking. I called to have it repaired and upon pick up, the delivery service La-Z-Boy uses, put several 5-7 inch scratches onto my wood floor. When I called to complain, I was given the run around and told I would be called back. This never happened.

Right now, I'm totally thrilled with the furniture I got from La-Z-Boy for our new house. The people that sold it to me were fantastic. I am very satisfied with La-Z Boy.

We just moved into a new house so we had to buy new furniture. We purchased a full living room set from La-Z-Boy. I thought it was awfully expensive, but my wife's thrilled and seems like the quality's pretty good. I found nothing wrong with any of the furniture yet.

I liked the La-Z-Boy couch (plus the lady at sales was a good seller) so I bought it. I feel that the quality is good and I'm well pleased with the furniture and everything else. It's been excellent.

I ordered my furniture on January 11th with an already extraordinarily long delivery estimate of "on or before March 26th." That date came and went with no communication from the vendor, at all. I called today and was told that "MAYBE" my furniture will be delivered "on or about the second week of April." Just moving into a new house, I've bought a house full of furniture from several different vendors. La-Z-Boy is the only one that hasn't delivered, both literally and figuratively.

Ordered new Sofa, Loveseat, Coffee table and end tables at a cost on sale of over 4000.00. Waited 8 weeks for delivery. Delivered furniture on April 4, 2015 at around 11:30 am, by 2:30 center seat on couch was broken. Wood frame came apart and center seat cushion fell down. I called our local store about the problem and they had La-Z-Boy customer care contact us within a couple of hours. We were told that the warranty contractor would contact us on 4-6-15.

I'm an 81 year-old lady who on Feb. 8, 2015 purchased a custom-order chaise from the Hilliard, OH store. I was told delivery would be 6 to 8 weeks. After 6 weeks I called and was told it would be in the following week and delivered the next week. It did not happen. On April 2 I again called and was told it would be in later in the month. On Good Friday as my guests arrived for the Easter holiday, I received a call that it was now in the warehouse. I needed the additional seating for my company. I contacted the store manager and was told the earliest delivery I could get was April 7 (which was past 8 weeks). I explained that to him with no satisfactory response. Being upset, I said "good bye" and hung up. The manager called me back and we scheduled delivery for April 9.

You get what you pay for with La-Z-Boy. Their sales representatives and delivery people were very polite. I advise everybody to have at least a chair. There's nothing like it. We love our power sofa! I've already recommended a couple of people to go up to their store and check it out.

We love our new La-Z-Boy furniture. They're of good quality and reasonable cost. At the gallery, we were greeted at the door and then we just roamed around. It was great that we were introduced to the designer. She came out to the house and sold us on it. It was a great experience that just made furniture buying easy.

We needed a living room lounger. We knew about La-Z-Boy and that the La-Z-Boy chair is one of the best chairs ever made so purchased a recliner. This was our first La-Z-Boy purchase. The sales representative was courteous and answered all our questions. We love the recliner. It was a good price too. The delivery team was marvelous.

We purchased a 3-piece leather furniture set from La-Z-Boy in late 2011. The set included a sofa, a love seat, and a rocker-recliner. We had looked for a long time for just the right living room furniture and were very pleased when we found the set at La-Z-Boy. Because it was leather, its price was a little more than we wanted to spend, but with the salesman's assurance that the leather furniture would last forever we decided it would be a good investment. To make sure that we were totally covered, we even purchased the extended warranty. At that point, we were completely confident with our purchase. Our salesman even told us that we'd never have to buy living room furniture again. Having been long-time La-Z-Boy customers we had already gone through two fabric-covered rocker-recliners - we felt that we had made a good purchase.

I have La-Z-Boy products when I was in Oklahoma through Mathis Brothers and I was real happy with those that's why I didn't hesitate buying directly from La-Z-Boy this time. I had been looking for something for a particular space in the living room and their salesperson was very good and complete in showing us our options. He showed us several different models and we ended up with the loveseat. The delivery went real smooth. Two fellows showed up on time and were quick and efficient. They were in and out in no time at all. I've only had the loveseat for a short time now but I'm really pleased with it. The quality seems good.

I purchased a La-Z-Boy reclining sofa and love seat from a local retailer in November 2014 and the furniture was delivered on Dec. 18th. I started having issues with one of the recliners within the first few days. The first service call was Jan. 9th, at that time adjustments were made to the recliner. The recliner continues to be noisy and rickety. In addition to the recliner issues, the cushions are breaking down and the fabric is bunching up and loose on both the sofa and love seat. The back part of the cushion (headrest) is also breaking down. A second service call was made on March 21st. The service tech took pictures, flipped over the couch and looked at at the underside.

DO NOT waste your money on a La-Z-Boy product. We purchased a new home Sept of 14 and decided it was time to replace our aging couch. We shopped at all the standard places, but decided we wanted something that would last and that we would pay extra for quality. La-Z-Boy talks about how they are on the "high end" spectrum of furniture, their products are American made blah blah blah. 6 months after getting our couch, 6 out of the 7 pieces are ripping at the seams, NONE of the seams on the back portion line up from piece to piece. I realize it's a sectional, but still, it's a 5 thousand dollar sectional. Walk out of the LB store and go to Diamond furniture or Big Lots, you will get the same quality for thousands less. La-Z-Boy should be ashamed at selling such a low quality product at top dollar.

We had La-Z-Boy furniture for about 23 or 24 years. We shopped at La-Z-Boy many times, so our overall experience with them is fine. We purchased a new furniture because we needed the lift chairs for my wife for medical reasons. The quality of the furniture we got is fine - we pay for what we get.

After many phone calls with our local store and with corporate customer service, we were told that the pilling fabric on our brand new sofa is normal and that we should buy a shaver and shave the pilling fabric. Ten months and replacing the fabric, we are still dealing with the same problem. Customer Service said that's normal and we should just continue "shaving" our couch. Our new couch looks like it is 20 years old. Customer Service was of no help. In fact they were condescending and offered a ridiculous solution. I now see why there are so many negative reviews. I would have been better off going to the flea market to purchase a couch.

We really like their salesman. He was very good and gave us a lot of time and decorating tips which we certainly needed. We got quite a number of items and have been happy with all of them. The only issue that we've had, and I know we only used it a couple of weeks ago so we really haven't had a chance, is there are a couple of areas on the sectional that don't look like they are fully packed with fiber and they don't look quite right. Also the cushions are kind of seated a little bit. We've had La-Z-Boy products for decades but feel like there were a couple of areas in the sectional that could be improved in quality.

We purchased a new home and needed to furnish it. We like the quality of the furniture very much. We own a previous set of La-Z-Boy living room furniture and that's what brought us back to the store to purchase the second. The cost is adequate in relation to the quality. We had a great experience with La-Z-boy. They were very friendly in the store during the sales process and then also in the delivery process. The delivery folks were wonderful and did a great job. I would recommend them to others.

I decided to buy La-Z-Boy recliner because my old one was worn out. The sales representative was very helpful. We went in to buy a chair and she showed us a lot of chairs. The product is a little pricey but I guess you get what you pay for. It's over a thousand dollars but we got it for $800. It's a good furniture and I would recommend it.

We purchased a La-Z-Boy because our furniture is old and we are redoing our room. However, I called almost a week ago because the furniture that we received wasn't made very well. The soonest they can get someone out to even look at it is May 1st. Three weeks is quite ridiculous to have someone even come out to see if they can fix it or even if they have to order me a new one or whatever. I was frustrated and expressed that to them and was told that's all they can do, which is unacceptable.

Our old furniture just wasn't working with the new house so we bought new furniture from La-Z-Boy. We used the decorator at the gallery and she was very helpful. We had some things in mind and she was able to show us a lot of things and understood what our taste was and helped us pick out pieces, which we feel are of good quality and reasonable cost. It took a few months to deliver them but the sales associate let us know the status of it. And then when it was delivered, she came out and helped us put it all together. The delivery team was very efficient too. A few pieces still haven't arrived yet, so that probably would be my only complaint.

I had La-Z-Boy furniture for just a couple of years. The product was expensive, it's more than what I wanted to pay but I felt the quality was worth it. And it did take a really long time to get the product, it took three months to get it. So, it was longer than what I was expecting. Also, the sales representative at the La-Z-Boy Gallery didn't seem as knowledgeable as I was hoping he would be. The manager was really good because I could overhear him talking to other customers about the different fabrics and what they mean and so I was listening in on that, expecting the salesperson to tell me the same thing but he didn't. But overall, it was a good experience - mainly because of the manager.

I'm satisfied with La-Z-Boy. This is the second one - we bought these two because we have another La-Z-Boy and we were happy with it. We like their product.

I purchased this recliner for my father and the hand controller has a mind of itself. I have left msgs and sent email to store where I purchased and when I walked in to store was told no longer under warranty and they don't order replacement parts. They only provide warranty service. I have tried to locate online google, amazon, etc. Meanwhile my father can't use chair. In any event, this chair is just a few years old and was over $1000.00! Can someone from La-Z-Boy or anyone help me in locating this controller? The part # is 75000242 02. What is the point of paying the extra $$$ for the name if the company La-Z-Boy won't stand behind or help with repairs. If I can't get help I promise I you it will ruin an otherwise positive experience with La-Z-Boy products.

I recently purchased two La-Z-Boy recliners. This is not my first La-Z-Boy purchase since I’ve had their furniture for three years. The sales representative was very good, helpful and patient. The delivery team was also very good. I had a very pleasant experience and I love the quality of the furniture but I think it’s a little expensive.

Everything was great. I just purchased a power recliner from La-Z-Boy and had no problems at all.

I purchased a sofa, a power recliner, and two other recliners from La-Z-Boy. The cost is a little high but I think you pay for what you get, so I'm very well satisfied. I love the quality. Their sales representatives were also extremely nice. I ordered all this furniture in October of last year then I fell and broke my hip so I was away and my daughter-in-law cancelled the order. When I went back to order the exact same pieces every one of them asked me how I was. They couldn't have better salespeople. The delivery team who came in to my home were very polite and nice too. They set the furniture up exactly where I wanted it. It was a pleasure doing business with them and I've had nothing but good experiences from La-Z-Boy so far.

We love our La-Z Boy loveseat! For what we paid, it's a very nice piece of furniture and the quality is there. The people also, from sales to delivery were great. The delivery guys couldn't have been more helpful. We thought we had to move different things. We had everything moved out of the way and we wouldn't have had to do that at all. They were wonderful. I definitely recommend La-Z-Boy.

As far as the service and the product everything has been fine. It's been a pretty good experience.

We bought a new house so we purchased a table and accessories from La-Z-Boy. The sales rep at the gallery was wonderful and everything went well with the delivery. The furniture has excellent quality and is worth the money. With La-Z-Boy, it's easy and excellent.

I've been with La-Z-Boy for 25-30 years. Their frame is always good. I can depend on La-Z-Boy quality as far as the frame goes. The cost of La-Z-Boy product is not top of the line but definitely middle to upper. Their prices have increased the last 25 years quite a bit. Also, the delivery team was very good. They did a good job and very accommodating. On the other hand, the time to wait for the product is a bit exorbitant. Three months is a long time to wait for, particularly in January time frame when business is slow. Other than that, I'm satisfied.

About four weeks after taking delivery of a rather high end, fully powered reclining chair, the foot rest would no longer close fully. It took about two weeks for a tech to visit and identify the problem. He took pictures and relayed to the factory what needed to be done to the seat to correct the problem. La-Z-Boy advised promptly that they would make a new seat for my chair to solve the problem. Delivery of a new seat took about eight weeks. The same tech returned to install the new seat into the chair. In about four weeks I am back on the phone with La-Z-Boy with the identical problem. A different tech comes out and goes through the same process as the first tech. Today, 3 weeks after the tech was here, I get a call and am told my three options: 1) Pick out a new chair, if it cost less than the original I am out the difference! 2) Pick out a new chair, if it costs more than the original I PAY the difference! 3) Order an identical chair at no cost.

Dining room set ordered. Waited 60 days for delivery. Then advised on back order till July - 6 months from purchase date. Living room suite held and not delivered during the prior time frame. Love seat missing power cord. Three or more phone calls later... finally took it upon myself to drive to warehouse to pick up. Flippant attitude by your personnel. Store closed today for training - I HOPE it was on customer service.

When I bought our La-Z-Boy furniture, they told me it would be 3 weeks but it took 5 before we got the first piece. Also, we didn't get our recliner so I called again in another week and they said it would be another two weeks. So it was like 7 to 8 weeks before we ever got the final part of our 3-week purchase. Apart from that time element issue, everything else was great.

La-Z Boy is everything we hoped for. We've never had good furniture in the family room. Since all of our kids are out of college and married and gone, we can now afford to buy La-Z-Boy furniture. So far, I'm very happy with it. It was good, especially since we got the sale price. Also, the salesman we dealt with was great; he was really nice, very knowledgeable and helped us. I'd go back there again when I need something out.

We were so happy to have beautiful, new, comfortable furniture... and just 2 years later the furniture frame is broken.... you cannot sit on the sofa.... and the 5 year warranty is worthless.

I bought a new Lazy Boy Spa (Soul Mate) in Dec 2013. November 2014 I reported that it was not working. Now, March 24, 2015 (approaching 4 months), it is still not working! As a busy executive, I will give you the details later, but by now you should understand that your company has not stood by its warranty and something should be done about this at the executive level. The Spa was bought at Spa Man Spa, 21257 N. Black Canyon Hwy Phoenix, AZ 85027 in Phoenix, AZ. Their phone number is 602-998-7727. They had previously replaced a noisy pump in 2013. Then on Nov 28, 2013 I emailed them (because I had not gotten a response from a phone call). I indicated in the email that I only had cold water. They responded immediately that I should call the company that was servicing the warranty, Spa Tech 602-225-0004.

We're having a problem with the La-Z-Boy chair that we bought because it squeaks and makes a lot of noise. When I look underneath it, the square frames for the rocker recliner and for the base aren't matched up properly. They're misaligned. One of them is twisted so when I rock the chair, the wood comes together and touches, then it squeaks and makes a horrible noise. Someone suggested that I just put powder on it so I tried that, but it didn't work. I know I've got to do something about it. And my wife is not well right now so I haven't taken the time to contact La-Z-Boy about the chair. Still, our experience with La-Z-Boy has been fine.

I placed an order Sept. 25 for two chairs. They were delivered Nov. 29. The first call for service was Dec. 29 as the entire cushion on one of the chairs was no longer even, it listed to one side. After waiting several weeks and hearing nothing from the store I called and was told they were having problems getting the "core". Replaced it and I called again on March 17 because it was the same chair, same problem. They ordered "core" once again, heard nothing, called the store and was told it had been shipped March 27 and would arrive and the service man would be here April 2, they called and canceled saying the core did not come in, then added on a different call, the serviceman is in the hospital. Re-scheduled service again for April 10. I want on record what is going on. I see what they are attempting and that is to run out any guarantee. I paid nine hundred dollars each for these chairs and expect better.

This is my third La-Z-Boy chair over the last 15 years. The chair that I had from them before is a few years old and it's in fairly good condition but I didn't buy one that was roomy enough. It was a little bit tight sitting in it and the feet was too low to the floor. I have trouble with my knee joints trying to get back up on the chair and I was thinking about a lift chair.

I've had some hand-me-down La-Z-Boys and I thought I had pretty good luck with them so I figured I'd purchase one myself. A gentleman at the gallery helped me out pretty good as far as what I wanted to pick out. So finally, I bought a sofa and recliner. Delivery was on time and well done. The price is a little on the high side but nevertheless, these furniture are pretty good stuff.

2.5 months to wait till our cushions get back from being remade and still waiting under warranty.

I was redoing my whole living room and needed something to complement a new couch and chair that I bought so I went to the La-Z-Boy store to purchase new furniture. I spoke to a sales rep and told her I knew the owner and asked for a discount. She sort of looked at me and go, "We don't give any discounts." I said, "Well, alright. Maybe I have to talk to him myself." She said, "Just a minute." Then she went and she talked to one of her managers and came back and gave me a discount. Okay, so that's fine. Then I ordered the chair and they kept calling telling me that I had to pay for the chair. I said, "You know I gave you a half down so what's the big problem?" "We can't deliver it without being paid." I said, "I understand that." Then I asked, "When is it going to be delivered?" "Don't know." 'Well, then why do you want your money?" That left a bad taste in my mouth.

Love seat back goes back too far, very uncomfortable and not enough padding in sofa and love seat. Sorry that I bought this furniture.

My dad is unfortunately very sick and he didn't have a nice kind of couch or a comfortable couch to sit on and a nice recliner, so we thought of surprising him with something he can come home and look forward to since he was in the hospital. When we were at the La-Z-Bo gallery one lady worked with us. She was very nice and helpful, and looked up a number of different prices for us. On the following week, I returned the fabric cloth that they've given us to come home with. Another woman assisted me and it was quick because the first salesperson had written down everything that we had talked about so it was pretty easy with the second salesperson. She said "put it into the computer." It was very easy and helpful.

Bought a power recliner and lift chair from La-Z boy, and I have no complaints whatsoever. It was costly, but you have to pay for the quality you get. The salespeople at the gallery were very nice and helpful. The delivery team delivered it on time, called ahead, brought it in, and placed it where I wanted it. They made a couple of minor changes, and were very helpful and pleasant to deal with. It was all a very good experience and I would definitely recommend them!

After many phone calls and emails LazyBoy has decided to give me a full refund. I am happy that they gave me my money back but it was a big hassle.

I ordered a La-Z-Boy recliner and the day it was delivered I had some issues with it. I called the store where I ordered it & was given a customer service number to call. I left a message. No one called back & so I called the store back. They called customer service & they called me back. They sent someone out to look at it & a few days later called & told me what they were willing to do which was to pick up the chair & have the arm re-upholstered & then deliver it back to me. They refused to replace the chair. I spent $1,000.00 for the chair & I feel like it should be delivered in to my satisfaction.

After only 18 months, headrest leather is peeling. Insurance company says it's due to hair products or contamination. The suite has been cared for and cleaned with the product supplied with it. Should contamination happen just by laying your head back which you must do in a reclining position? Our previous suite of 15 years old is still in daily use with no visual signs of any leather defects. No member in the family use hair products apart from shampoo, etc.

I purchased a sofa and love seat March 2014. In December I noticed the material separated on the upper arm part of both pieces. I contacted the store and they are letting me do a re-select. I was told that particular model number has a defective frame. La-Z-Boy did not contact me of such or neither did the store. I had to bring it to their attention. Now they tell me I have to bring the defective furniture back and then pick up the re-select. I will have to rent a U-Haul truck to do this and pay a driver and another person to do this. This will be well over 300.00 cost to me for La-Z-Boy selling defective furniture. I talked with a attorney who tells me La-Z-Boy and the furniture store where it was purchased are liable in reimbursement for these expenses.

My boyfriend and I purchased a sectional in Jan of 2015. It was delivered and the delivery people seemed to do a great job. Even gave them an extra tip because they were so helpful, but that is where the good part of this review ends. Like so many of the reviews on this site, we found problems with the sectional after the delivery men left. There was an indention or scratch on one of the wood pieces and the back of the sectional is put together with cardboard that was bent and poking out in a weird angle. It looks horrible and since you can see the back of the sectional it doesn't work for us. We called several times for someone to come out and look at it and did not get a response for quite sometime. Finally, we were told that someone would come out and of course they didn't show up.

We ordered a double recliner sofa from La-Z-Boy which was supposed to come with several throw pillows. The pillows did not arrive with the sofa. In addition, we ordered a sleeper in cream color. It arrived in the wrong color, a darker brown. We had called the manager who was our salesman in Setauket, NY. He said he would research this and call us back. He never did!

Excellent power recliner from La-Z-Boy with a reasonable cost. I really like it. It was scheduled the same time we purchased it and was delivered by very professional people.

After many weeks (eight, I believe) Our new sectional was ready for delivery. After it was set up, we noticed that the backs were not in perfect alignment, and one gap was far larger than the others (over 2 inches wide). Our unit free stands, not against a wall, so you really see the back. We contacted La-Z-Boy, and they arranged for someone to examine this (although the soonest appointment was a couple weeks out). The man who came was able to make the gap slightly less, but still far from what we hoped for quality furniture. In the future, I am not sure I would pay the substantial premium for La-Z-Boy. I am sure other brands would go together at least as well (our last sectional was better fitted when removed after 10+ years of service). In fairness, the unit is quite comfortable to sit on.

Bought a $2,068 queen sleep sofa on 04/05//14 with a delivery date of July. When sofa was delivered 07/14 the sofa cushion were shaped uneven, the back side is uneven with a downward slant facing the sofa to my right. The throw pillows made for the sofa have pointed edges that look like ears. The seating cushions are uneven, sticking out uneven. We had it sent back to the manufacturer to fix. It was returned to us with minor changes but still out of shape. We were told it was built per specifications. Nothing else to change. SPECIFICATIONS??? La-Z-Boy needs to focus on Quality work. I guess quality is not important. Poor workmanship.

Customer service has been non-existent. You sell furniture...you don't deliver furniture. Promised delivery March 2nd, then by March 20th... nothing. Do you have a telephone? Sales rep always busy with a customer. B.S.

Bought a new power recliner from Lake Zurich IL La-Z-Boy showroom. Had La-Z-Boy's chairs for 40 years, loved them until now. They have a 3 day exchange program, I was there the 4th day due to traveling this week on business. The chair still has the tag on it. Got it delivered, it was very uncomfortable, real bad if it's not reclined. Talked to my sales person **, on the phone, she said, "Come in and we will do the paper work and pick out a different chair," but she said I had to come when the mgr was there. I showed up, the mgr ** said it's one day late, and will have to accept a 30% restocking charge, which I was never in person about - it was a $1500 chair. For one day, they will lose a loyal customer of 40 years. Not going to lose $400. Looking at their ratings, out of 5 stars, they only get one star. How does a company like that stay in business. I will never buy another La-Z-Boy product again.

I recently purchased a power recliner from La-Z-Boy. Very pleased with its quality and the mechanisms! The sales rep who waited on me knew her merchandise very well and let me spend several days in selecting the one that I really wanted. Scheduling the delivery was also a very positive experience because the associate called me the day before and the morning of the delivery. The delivery guys assembled everything well within 15-20 minutes. They made me sit down and try the recliner before they left.

We have had La-Z-Boys as long as I can remember. I used to think they stood by their quality of their furniture. About two yrs ago I bought 2 new La-Z-Boy chairs, a leather one and a fabric one. Now the fabric on the arm is about to fall off. I called up to see about getting it fixed. They wanted to charge me an arm and a leg for someone to come out and fix it. I will not buy again.

Lazboy finally came out and replaced the broken console with a new one. It took an extremely long time and I had the worst experience with their customer service department ever! And their customer service manager really needs to learn how to spell correctly. How unprofessional is it if the correspondence you receive is so littered with misspellings and bad grammar that you can hardly make out what they are trying to say. We live in an age of computers and spell check!

Ordered a power reclining sofa on January 3, 2015. Was told it could be 6-8 weeks for delivery, but most happen in 4-6. The salesman said he would check the status at 4 weeks and give us an update. Four weeks came and went. My wife had to call for an update. To date (19 March) we have not received an update unless we call and ask.

I made a transaction in person at the La-Z-Boy Furniture Gallery in Troy, Michigan on August 19, 2014 for the purchase of a sectional sofa with three motorized recliners. The total price of this sectional sofa was $6,262.40. This amount reflects the sale price. The original price of the sofa was $8,494.40. I paid a deposit of $1,878.72 on August 19, 2014 and then I was required to pay the balance owing of $4,383.68 in person in the store before the sofa would be scheduled for delivery. The sofa was delivered to me the first week of October 2014.

We purchased two of these power recliners with custom leather. We waited the normal 10-12 weeks and when the chairs came, I was so excited! After a month or so of sitting in these chairs, the lumbar support is poking through the back and there is no way to get rid of it. We had customer service come out about 2 weeks ago and he could only add additional padding to the area, which has already moved and the lumbar system in poking through again! I have also noticed that the headrest and backrest is losing its foam padding and there are huge divots in the headrest.

I purchased the Mackenzie La-z-boy couches (2) and the recliner. We get a shock every time we get off the furniture. Have purchased humidifiers, sprayed with anti static spray and put dryer sheets under the cushions. None of this solves the problem. We do not have this problem with any of the other furniture in the room only the la-z-boy furniture. If anyone has this problem please let me know how you solved it. I love the comfort of this furniture but am thinking of getting rid of it because of this problem.

Thinking that La-z-boy was the top of the line, on 10/16/13 I regretfully purchased a La-z-Boy Sofa with 2 recliners and a La-z-Boy loveseat with 2 recliners. It took approximately two weeks for the seat on the sofa to sink and to feel as if you are sitting on one of the boards. As a result, I have to use a pillow on the seat. The loveseat isn't much better but to be fair, it did take a few weeks longer to sink and not quite as bad as the sofa. I have a medical problem and needed firm support when sitting. My old sofa had become too soft. So I spent three thousand dollars to purchase what I already had - a soft sofa. Lesson well learned. The next time, I will do my homework when making a large purchase.

We bought two sofas and a recliner from La-Z-Boy to replace our old furniture and it has been good so far. Their salespeople aren't pushy at all and they were very helpful.