Jackson Furniture Industries Reviews

I have problems with both my knees so makes it hard to stand up on my own. I thought buying a Catnapper power lift chair was a great idea. Found one rated for my weight at ABC Warehouse in Muskegon, Mi. Chair was bought in June of 2013 over $900.00. Bought it through a lease/buy program (no way I could afford to buy outright, I'm on SSD) 2 months AFTER the chair is paid off, the back broke. Store says I have to take it up with the leasing company... leasing company says since it is paid for they aren't responsible and Catnapper tells me "tough luck." I will NEVER recommend this company to anyone. ABC Warehouse OR Catnapper.

We purchased their rocking recliner and it started catching when you would put the foot stool down. Their rep came out and said there was a piece installed wrong but turned in the report that said it was customer abuse. I am a whopping 165 lbs on my worse day so I can’t see how using the recliner would cause that when it has a 300 lb capacity. It’s obvious they do not want to stand behind their product...

Two year old bonded leather sofa is peeling and separating. Looks terrible. Seat back spring has unsprung. Very uncomfortable. After contact was finally made with "repair area" of Company, they sent us a new piece of same junk bonded leather and said we'd have to pay to have sofa repaired. Since 60 or more complaints have been recorded online, it would seem a class action lawsuit might be in order since this company continues to sell Catnapper furniture at non-junk prices. We are demanding that our purchase price be returned. Sure wish we'd have read the numerous complaints BEFORE we purchased Catnapper!

I bought a couch with recliners, love seat with recliners and a reclining chair from Fleming's furniture in Paducah, KY. Our couch has a recliner that is broke and sitting crooked and the arms on our chair will not stay on top of arm rests. I called the store and they sent someone to look at it. He said it was just wore out. We bought the furniture and waited months to get it. Apparently our warranty started the day of purchase and not the day we actually got our furniture. We have used the furniture maybe a total of 2 months in the time we have had it. It is about 14 months old now and is junk. When you spend the money for good quality furniture, you expect good furniture. I am very upset and disgusted with Catnapper and Fleming's. I will never ever buy another piece of this junk furniture again. I am having it repaired and paying for it myself. I don't have the extra money to buy new furniture. I don't have this furniture paid for yet. I will probably have a big bonfire as soon as it is paid for and then go borrow more money to purchase some hood furniture. If you are researching furniture, definitely stay away from Catnapper.

I purchased the Jackson Catnapper Cortez reclining couch and rocking love seat in St Robert Missouri at Furniture Express a little over 1 year ago. We are very gentle with our furniture, but a few months ago out of nowhere the leather started bubbling and peeling on one of the headrests. I called and was told there was nothing they could do because my warranty had just expired. Since then one of the seat coils has broken on the love seat, so one seat sits higher than the other and is so uncomfortable due to the broken springs poking you. The seat coils are supposed to have a 5 year warranty so I called them back. It took me 2 weeks to get a hold of someone, but when I did I was told I would have to pay for the shipping of the new seat coil, and was told I would have to pay for someone to come and install it. So they have a warranty on parts, but you are left to figure out how to install it on your own?!? I called a few local places and it's going to cost me $$$ to fix it. We are a military family, we don't make much. We can't afford to go out and buy more furniture. We spent $1,700 on this set, and have completely wasted our money. It makes me sick!!

I bought the Impressions couch and chase. Although the furniture is extremely comfortable, the construction of the chase and couch is poor. I have only had the furniture since June 2014 and already had to send the chase back to be repaired. The arms of the chase cave in like they are made from cardboard. After being repaired it happened again. Yes, I have children but my children are forbidden to flop, jump, or treat my furniture in a harsh way. The couch is another story. With a family of 5, there is always someone sitting on all 3 seats of the couch. The back pillow where we sit most of the time has lost its fluffiness (if we can call it that). No one should have to make sure the back cushion is set a certain way before sitting down. Like I said, the furniture is very comfy but for the money we've paid for it, we would have thought it would be better built.

I purchased this sofa set at the end of August. It looks fantastic then I started to take a closer look upon delivery, I found some of the furniture to be damaged. The feet on the ottoman were loose so I tried to tighten them down and the screws were stripped out. When you sit, the furniture sounds like the springs are loose, broken or not attached. After sitting on them for a few weeks the sofa's frame has broke twice. By the middle of October (less than two months) I had the ottoman replaced once, the chair replaced once, the love seat replaced four time, and the sofa replaced three time. Where is the quality in that?

Currently own Sofa, Love Seat and recliner! The leather on all 3 pieces is bubbling and shredding. Additionally, mostly on the recliner in the area where the legs or thighs would rest, the cushioning is collapsing or severely indenting.

On 8/20/2011 my husband and I purchased Catnapper's Leather touch sofa and two love seats from Farmers Furniture. Within 7 months the color had rubbed off of the sofa in numerous places. We contacted Farmers, who helped us have it replaced by Catnapper. I had owned the set for 13 months by the time the sofa was finally replaced. In October of 2014, I again had to contact Farmers because the sofa that was replaced had now started cracking, peeling and fading again. One of the love seats has staples showing in it. Catnapper has refused to replace, or to help at all in the purchase of new furniture.

I bought a sofa look nice and sturdy, sat in it and felt very sturdy and comfy. Talked to the sales person in the store and made arrangements for the purchase. Stores name was Mikes Furniture in Joliet. The sales lady said it takes 8 week for that piece to be delivered to my home. So 2 months come and my piece of furniture was ready for delivery to my home here I was, happy after waiting all this time. Well 2 weeks later the back frame broke and both arms collapsed and my sofa looked in sad shape. Collectible Mikes Furniture and made arrangements for the company (Jackson's furniture) repair man to come evaluate my sofa. He shows up at the scheduled time, came with his camera ripped open both arms on the sofa took pictures and said we be in contact. So waited week called Mikes and was told they were not going to do anything we abused the sofa. After he came in and open up the sofa himself Mikes keeps telling he trying to get me a replacement and still nothing from either place and the frame has a warranty against workmanship. Do not trust Mikes and Jackson's, both are not worth your time. Bought a sofa from big lots and still working well!

I have a leather chair and like the rest it is junk. I got it a little over 1 year ago and it is cracking and coming apart. Wished I had look at the reviews before I spend 950 on a chair but I am not going to give in. I want this fixed or they can have it back. STAND UP AMERICA!

I purchased a wedge style lift table in October last year with an extended five year warranty from a large furniture store in my area. The store went out of business so I called Catnapper's customer service number when the bottom of the table fell apart and one of the coasters broke off. I paid close to five hundred dollars for this coffee table alone, thinking it was quality furniture and that it should last a long time. It is just a few days over one year old and should not have fallen apart like it did. I was told that there is nothing they will do and to call a furniture repair shop in my area and at my expense. I will NEVER buy Catnapper again and would not recommend them to anyone.

I bought a catnapper somerset power lift from El Dorado furniture in Miami, Florida in 4 year ago brand new for $1800.00 and warranty is outdated. We agreed to search or inquire to get replacement parts on January 2014. As today we have not got anywhere with this. We are going in circle and not getting where we need to go. All I am asking for is the responsible person who makes this kind of furniture to buy their product they sell. Why are you going to make something that you're not going to be around when most needed. I want my chair back in action again. No exception!!

Like most of the other reviews on here I bought all 3 pieces of the brown bonded leather sofa, rocking recliner, and recliner. It was said that the furniture was quality and would hold up. That is not the case. Many of the other reviews state bubbling and peeling of the "leather" which is exactly what mine are doing. I bought them 3 years ago to the day today and they are terrible! Stay away from this junk!

I purchased 2 catnapper reclining sofas and a big rocker recliner from hemlock cottage furniture in Wellington, Ohio about a year and 1/2 ago and spent over $2,000. I had heard nothing but good things about this store so we went there instead of the big chain stores but within 2 months the handle on the chair broke off and on one of the sofas, the seat cushion frame had broken down and collapsed! They sent out a repair guy to fix it, which they did. But shortly after, I started to notice the seams started to separate from the inner material and the cushion portion where you sit! Also one of the sofa's inner wood frame on the backrest is broken!! We take care of our furniture and don’t abuse or misuse it.

Our bonded leather Catnapper sofa and love seat we purchased began bubbling and peeling just a year after purchase, and it just keeps getting worse! We contacted the furniture store and were told the defects "must be our fault" and were not covered by warranty. I am so disappointed with the quality of this furniture, it makes me sick.

Purchased Catnapper Recliner from Bordelon's Home Furnishings in Jennings, LA on December 5, 2012. Seat Cushion broke down and was picked up and replaced. The cushion broke down again and I have called both Bordelon's and Jackson Furniture Industries. Both state the warranty period has been exceeded and nothing can be done. This is a chair that is not even 2 years old. In my humble opinion, this chair is not a quality product and I would never purchase a product manufactured by Jackson Furniture Industries again and will not do any more business with Bordelon's Home Furnishings in the future. Just my opinion.

My review was published and Jackson Furniture Co. Is replacing our chair. Thank you for your help.

I purchased the Catnapper reclining sofa and rocking reclining loveseat from Home-Town Furniture Inc 322 S Main St, Salisbury, NC for roughly $850 per piece. The sofa was rarely used, I always sat in the reclining loveseat. For no apparent reason, soon after the one-year warranty ran out, the paint started to bubble on the sofa and the love seat bolts that hold it secure came loose and the loveseat sorry to swivel back-and-forth. I called the furniture store from where I purchased the items and they were good to come out and tighten the bolts on the loveseat. The furniture store told me I would have to pay for new material and installation for the couch. I agreed to pay and for them to repair. It was never ordered. I went through the same thing three times. And all three times they never ordered the material.

We purchased two catnapper recliners for apt in Puerto Rico. We go to the states for the summer. When returning one chair had the leather seating delaminating. We contacted Sears and were told they were out of warranty. Now in the second year both chairs are trash. Catnapper. Customer service said they might be able to send me material so that I could make the repairs myself. Product is junk.

The fabric of the chair started to pucker, the seat stuffing bunched up and only 1/2 of the heat element is in the chair. It's like they forgot half the heating elements. Not happy at all. Store says there's nothing they can do. Don't buy this brand!!!

Bought the sofa and love seat for close to $3000. Before the year was up the "leather" was already wearing away! I am mad as hell that companies are allowed to do this and not be held accountable. I have read all the other complaints and feel ripped off. DO NOT PURCHASE THIS FURNITURE FROM JACKSON FURNITURE!!!

I purchased a reclining sofa and loveseat in December 2010. In 2012 the bonded leather peeled off in thin layers. We only use the furniture three to four months a year as we reside in Florida the rest of the time. After I contacted Jackson Furniture several times with no results, I contacted the Better Business Bureau. They were very helpful and Catnapper sent me an insert which I paid to have installed at a cost $60.00 to me. May of 2014 I noticed several places on the loveseat and sofa where the same thing was happening. I guess I just have to live with this defect as I can't afford to replace it at this time. This is what I get for trying to buy Made in American.

We bought 3 pieces of furniture, a sofa, recliner, and chair. In less than 2 years, the leather is disintegrating. It looks horrible!! The furniture is ok, but we paid $3000.00 for furniture that didn't even hold up for 2 years. We need to be reimbursed or a phone call from the company to offer to help fix it.

I bought a powerlift chair for my dad in 2010. You would think that a company that builds furniture could get replacement parts for the product that they build in factory. My ex intentionally took the cord and transformer out after he broke my arm and physically beat me unconscious and while I was unconscious on the ground, he brought the chair without the cord, so I get in touch with the company. I talked with Jon **. She was more than happy to order the cord and take my money. The cord was wrong. I sent it back on my dime. They said it has two cords that fit the chair now, and they would send me the other cord. They sent me the same exact cord. When I finally got them back on the phone, I was informed that they don't deal with the public and especially if the product is out of order, but she dealt with me to take my money and send me the same wrong cord twice.

Bonded leather issues - Don't give up! They replaced my couch, loveseat and recliner at no charge and it was 4 years old. Demand to speak with a supervisor and keep calling the supervisor till you get it replaced at no charge. I don't know if there is a recall or not but there should be with all the issues posted online.

Bought bonded leather recliner two years ago for houseboat. Only used three months per year. Bonded fabric has separated and disintegrated in five different areas. Called and emailed Catnapper with no response whatsoever. Recliner itself works fine but fabric is worthless. Very disappointed.

I've had this recliner for almost three years now and only constant good has been heat and massage. Within six months, the cushion was flat and I added a pillow to get out of the hole. Last year, the cross brace on the legs broke and using Jackson website for parts was useless as was the Jackson rep through the store where I made the purchase. After a few weeks and several trips, the store got the replacement which is not as heavy built as original and I had to pay shipping charges for it. Then the lever to extend the foot rest twisted apart under the chair and after replacing that has since twisted apart again. O and I've added two more pillows as well. Am currently looking for a replacement which will not be a catnapper or anything else by Jackson but a bit hesitant to purchase after this experience.

I don't want to drag this out, so I won’t go deep into it. I am working hard to let people know everywhere that this company is the worst I have ever had to deal with. I bought a Catnapper recliner from a company that has a great reputation in our community. Unfortunately they carried this brand. I bought the chair for $499.99 and told them I would pick it up the next few days. Long story short, I had returned the chair 3 times in 6 months to correct my legitimate complaints of an off center chair that lifted 1 side of the chair off the ground while reclined and ultimately caused me to fall backwards about 50% of the time.

A lot of people on here are crying foul about price and product... The fact of the matter is you get a quality product at a reasonable price. Have had the Brantly bonded leather sofa and loveseat for about a year now and have had no problems. I wouldn't overpay and I found a local retailer that would work with me on price. If you're going to some box store, you're going to walk out feeling great but you're going to overpay.. My personal suggestion is to deal with someone local that you can depend on. (Box stores = YUCK) With the box stores it's all about what warranty they want to cover.

The support bar for my Catnapper Champion 4826 recliner had broken so I went to the web for assistance. First, I went to www.catnapper.com and was directed to a local dealer or my original supplier. The locator part of their website was down, so I went to www.consumeraffairs.com to look at reviews. This was very disheartening. Next I went to ** and found a telephone number for Jackson Furniture. Calling (Janet) at Jackson Furniture was a good experience. The customer rep (Janet) was able to help me locate a replacement part and have it sent to me.

I thought I was buying great furniture and help supporting an "American Made" product but I was so wrong. Furniture Factory Liquidators in Livonia Michigan, who I bought the couch from is a joke. I bought a couch, and an oversize chair and ordered the ottoman that goes with the oversize chair at the beginning of December. **, the sales person said they don't store the ottoman and I would get on their next shipment before Christmas, didn't happen. Then he promised it mid-January, didn't happen, blamed due to Christmas shutdown with Jackson. Then he said it was being shipped from the company to their warehouse and I would get it the following week, again never happened. 2 months and no ottoman.

Purchased the sectional with recliner over a year ago and now the recliner is peeling like paper?? The store says it will replace (lifetime warranty) supposedly. Will see.... not happy at all especially for the price!

We purchased a bonded leather couch, love seat and rocker recliner from Ivy Furniture Co., Union, SC. The set was made by Jackson Furniture Co. 2 Months after the warranty ran out the bonded leather started blistering and peeling on the right arm of the couch. We contacted the customer rep and sent her pictures and she sent us a right end which we had to get someone to put on. As soon as we got that put on, the right and middle seat cushions started blistering and peeling. My wife wrote the president of the company but he has not responded. We went to the dealer and he does not handle Catnapper anymore. He gave us a number to call Jackson but it had been disconnected. Jackson dropped the dealer because he did not sell enough of this junk. Every way we turn we get the run around. Please mail these comments to Jackson Furniture. They probably won't read them. They don't seem to read anything else. Bonded leather should last for years no matter what the warranty. These people should not be allowed to stay in business.

The bonded leather material is peeling off my couch & loveseat. This started shortly after we purchased it, I have sent numerous emails to customer service and they just don't respond back. I had spoken and dealt with their customer service representative at one point, ultimately she was rude and just stopped responding all together. They did replace one headrest (which doesn't match the coloring of the rest of the couch now). This is not quality material and customer service doesn't warranty their products as they should. I have seen numerous complaints from others about the bonding peeling off their couches and love-seats as well.

Purchased chair two months ago. Right side of frame came apart. Very cheap frame construction. Wafer plywood used for frame and put together with staples about two inches long. Only 4 staples used to staple the front of the right arm and it pulled apart. The store where I purchased the chair replaced the chair with a new one. Hope it holds up better than the first one. Very comfortable chair but would not buy another one due to cheap material used to construct frame. Do not recommend this product from Jackson Furniture.

We purchased our furniture, Sofa and Love Seat as the last set for our home as I am disabled and my wife will shortly be unable to work so we are trying to get everything before she cannot work any more. I am on SSD and we have limited funds BUT she wanted this cat napper sofa and love seat. We purchased them less than 3 MONTHS ago. The seats lean, the cushion is near gone in one seat and leg lift (they are all reclining). All the seats lean towards the center but the sofa is the worst. All the seats move from front to back if they are not reclined, they move about an inch or 2? I will be honest. We paid over $2000.00 with tax for this junk. My wife wants it out of the house BUT we have no other place to sit. We called, emailed our furniture place. The Girl said, "Could you take pictures, it would help and speed things up." Well, it's been over a week and nothing yet? Getting ready to call the State's Attorney General to see if they can either help with and exchange or our money back, also going to call the BBB!!!

Me and my fiance purchased a Catnapper (Big Sectional) from DFW, which is a dealer for Jackson. We have had problems form the first month of purchase!!! The fabric constantly tears at the seams and the fabric peels off! It's a nightmare! One of the two reclining mechanisms broke and it's only been 11-12 months that we've had this hunk of junk! The Jackson website says you must deal with the dealer to replace any warranty covered parts. Just one problem, DFW WENT BANKRUPT A MONTH AGO!

We bought the reclining set of oversized chair, loveseat and couch. Within the first 90 days the back of loveseat broke and it took 5 weeks to get someone out to fix it after getting the run around about who is accountable for fixing it. Then all he did was use Elmer's wood glue. We have only owned it for a year and the oversized chair is broken, loveseat is broken and the couch is stubborn to recline or stay latched back. I have contacted the local furniture store and Carmaker and neither have done anything about it. I will never buy this brand...EVER. Please do not waste your money.

I purchased a Belmont sofa and chair by Jackson 3 years ago and am about to throw it out in the trash. The pillow trim is a nightmare, have to keep cutting them. But the big problem is all the back cushions are ripping at the seams. The first rip happened before I had the couch even 2 years and now they are all ripped. I have to put a blanket on the back. Also the chair cushion is showing wear in the area where you sit. I don't have small children anymore and I take very good care of my furniture. My other set (from a different company) and lived through a lot of kid abuse is twenty five years old and never ripped, we have it in the basement. I contacted Jackson and said it has to be bad or cheap materials for it to rip on all of the seams, I even sent pictures but they just said the warranty is for 1 year and I would have to pay to have it repaired which is almost the price of a new sofa. They were very rude and didn't even try to make things right. I guess they don't need repeat customers. It is obviously made poorly with cheap materials with a high price tag. I will never buy anything made by Jackson again.

I have had my Catnapper couch and loveseat for about 10 months and last month one section of the couch started peeling. It doesn't appear to be any end in sight to the peeling. I now have to cover my couch with a blanket to keep people from seeing the horrible mess. About 6 months ago, one of the foot rest of the recliner started cracking and looking really bad. I thought maybe it was from the buckles on our shoes but now I realize it is just that Catnapper is a piece of junk furniture. I am so upset. I looked for months for furniture before deciding on the cat napper. I should have kept looking.

What a joke this furniture is. I bought this (high quality) furniture less than two years. At time of purchase was claimed to be all leather. Well have been having issues for well over a year. The arms have bubbled and peeled. The recliner mechanisms are failing. Just overall poor quality furniture. Real leather does not peel. Recliner frames and mechanisms are supposed to be lifetime warranty. NO HELP FROM ANYONE ON THIS. I SAY CLASS ACTION. MAKE THEM STAND BEHIND THEIR PRODUCTS AND THEIR WORD!! Anyone with me on this?

I purchased 2 leather recliners and within a few months 1 of the recliners' fabric at the head started to bubble and peel off. It is ugly and an embarrassment. The store we purchased from wants us to buy the same fabric from the company and for me to pay to get it upholstered. Not a chance I am willing to take because the same thing will happen again. I bought an expensive chair and got CHEAP quality!!!

The fabric odor is so strong it gets into our nasal passages and throat. Every night after spending time in our family room, I go to bed with a headache. I never got headaches with this regularity before. We've had this furniture, 3 pieces, for almost three weeks and there's no let up of the smell. We have an overhead fan on all the time to help out the situation. Have lit candles to help. But it never leaves. I'm worried that this is toxic. I read another complaint letter on the Jackson Furniture site and that person was also complaining of the smell. I called the company (Homestyle Furniture) where we bought our furniture but they think I'm nuts and when I asked them for a customer service phone number they said they'd get back to me and never did.

My husband and I purchased a brand new Catnapper sectional couch at a DFW retailer store in our area. We fell in love with the couch very comfy. However, things started to break and wear on the couch about 6 months later. First, the recliner broke. Then the couch began to split in the seams. We contacted the retailer and sent them pictures of the completely dilapidated couch. I was assured by management this would be taken care of since it was still under warranty with the manufacturer. We still have this 2,000.00 piece of junk that I am completely embarrassed to have people sit on. I will never, ever again purchase from Catnapper/Jackson Furniture!

I purchased $3000+ worth of living room furniture, sofa, loveseat, 2 chairs and 1 ottoman, The Bradley style #429301. It is the most uncomfortable, poorly made furniture I have ever owned. The chair/sofa back cushions sag so bad, you cannot fluff them up. There is not enough fill to keep the back cushions plumb. The seat cushions wrinkle along the cording and you have to tug/pull the cording to straighten it out each time you get up. The ottoman also is stuffed with poor materials and does not plump back up after resting your feet. I am constantly pushing, pulling, plumping seats, backs, ottoman. I will never buy another product from Jackson Furniture again. I like to change my furniture every few years and cannot wait to get rid of this. I am personally going to take an ax to this junk! It will make better firewood than it does furniture.

We purchased a bonded leather Tahoe sofa and loveseat less than 2 years ago. The fabric has begun to bubble and then split, first at the arm rest areas then splitting in the seat areas. We now have furniture that we are embarrassed for anyone to see due to the large unsightly peeling spots. We did not clean or treat in any unusual way. When I called Conn's to schedule a service repair, I was told that these items were not covered under the warranty so I am still waiting on some resolution.

We purchased a bonded leather Catnapper recliner sofa and loveseat less than 2 years ago for close to $2,000. The fabric began to bubble and then split, first at the level of your head but eventually in the area of your back as well. We now have some rather expensive furniture that we are embarrassed for anyone to see due to the large unsightly peeling spots. We did not clean or treat in any unusual way. When we checked the warranty, we discovered that the FABRIC IS NOT EVER COVERED BY THE WARRANTY. So basically they KNOW it is going to fall apart and you will be stuck. We did try contacting their Customer Service in hopes that they might admit there was a problem with this particular feature at the time it was constructed and offer some advice on a patch or a monetary recompense, but when they finally responded (after my second email), they stuck to the "It's not covered by the warranty" story. Don't buy this!!!!

We purchased 2 recliner sofas and a glider/swivel recliner. The material is the bonded leather. Shortly after we purchased, we saw small bubbles forming in the top of the pieces; now, they are starting to split open. There is no way that a good quality material is going to do this. I have a La-Z-Boy recliner that is 12 years old and it still looks good. So I know furniture can last if there is quality in it. That is what we thought we were getting when we spent high dollars for this furniture. I am so disappointed and upset. I tried to stick to made in America, what did that get me? Out a lot of money that we saved for 3 years to buy new furniture. We saved longer than the furniture even begin to last!

This chair belongs to my 92-year-old mother who needs it to sleep. Last week, she evidently fell asleep and leaned on the remote. She was leaning on the down button and the motor was running which she didn't know because she was sleeping. When she changed position and leaned on the up button, the chair dumped her out of the chair. She yelled for her granddaughter who helped her up. At that time, the remote was so hot she couldn't hold it. The wiring to the remote was melted into one blob and the motor was still running. Granddaughter pulled the plug, but it continued to run. Transformer was extremely hot, but she did manage to pull the batteries to stop the motor. This could have caught fire if my mother had been alone. There could be some kind of thermal shut off on this thing.

Cat Napper Big Man Recliner is junk. They say there is a lifetime warranty on the mechanism but no way to get issues resolved if you have them. The leg rest mechanism bent 2 months after I got it home. I tried to get it warrantied but no luck. I finally fixed it myself. Now after a year and a half, the rocker mechanism has composite plastic rockers that have cracked and broken in half. WHAT A PILE OF JUNK!!! I paid $450.00 for a piece of junk. Never again!!

I purchased a Catnapper sofa with dual recliners and in less than 2 months, the back of the recliner detached from the sofa. This furniture is cheaply made and high priced. I will never purchase another piece of furniture made by Jackson Furniture. And good luck with that warranty they offer - it's useless!

I have been battling issues with the sofa we purchased a year and 1/2 ago for over a year now. I purchased the 494 Jackson Catnapper bonded leather sofa and matching loveseat. Upon arrival, we noticed a very small pinhead sized knot which ended up growing over a few months till it finally burst open. It looked absolutely horrible and was extremely embarrassing when guests showed up! After all, this was a new sofa. After contacting customer service on numerous occasions with no luck or care from them, I finally contacted the Better Business Bureau as a last resort. Finally, customer service responded.

The furniture looked very good in the store. I purchased the furniture here in St Louis Mo, Rothman Furniture. I had to have furniture right away; it was an Emergency. I needed furniture by 13 Nov.; I purchased on the 10th. First of all, they couldn't deliver by the date I needed it. We rented. U- Haul was to pick up the furniture on 12 Nov. When furniture was picked up, one leg was off, one leg had been scratched very badly you could see the untreated wood. Right away, we brought that to the service guy’s attention as he loaded the truck.

I purchased two sofas from Tate Furniture in Phenix City, AL. I have purchased six rooms of furniture from the same store and the sofa was purchased 2 days before Christmas. They had them delivered to the house but I noticed that the love seat was dented and its leather cover has now discolored. I want a new set of sofa or my money back. They are trying to say we did it, that's why I am very unhappy with this purchase. Can you be of any assistance in this matter? I was told this was a good brand of sofa. I am used to using customers' satisfaction.

When we moved to SC, we went to buy a new living room set; we picked out a sectional and chair by Jackson Furniture. We were told this was a great, reliable company with furniture made right here in the USA. Ok, just my husband and I live in the house so no abuse by kids, pets, etc. The sectional was delivered but was missing the latch to hold it together; took 3 months to get.

Yes, this was resolved, not by catnapper, but by the company that sold it to me. Got a new set. Different brand. Thanks.

No customer service; company will not respond! My Catnapper Power Lift recliner was purchased in 2008. The control module failed and I needed to purchase (chair is out of warranty) a replacement module. I have placed 1/2 dozen phone calls and had to leave messages with their technical/repair line each time. No calls were returned by the company. I also sent as many emails to their "repair contact" link on their website. Several weeks have passed now and no response from that either.

Two Somerset lift chairs, they are only about 3 years old now. The cushions had something that rubbed through and created a hole the size of a cigar butt on both chairs in the same spot. The chairs squeak and rattle on the way up and down. I got some rubber pads for them while the chairs were under warranty. I placed them where they told me to, but the pads didn't help and they fall off after a while (broken pads). I thought Catnapper was a good brand, but I was wrong. The chairs were about $700 each so they were not high-end chairs, but I would never buy Catnapper again. Jackson Furniture will not respond to my email questions. Avoid Jackson and Catnapper like the plague. I guess I am lucky that they still go up and down, bumping and grinding away.

Catnapper? One word, junk. I would never buy a product from this company again. Problems for two and half years on a $500 chair is pathetic. I bought one 10 years ago for $200.00 and better wear from it. The recliner mechanics failed due to a defective bushing and the warranty only applies to the first year. What can go bad in the first year? Nothing! I would recommend not buying any product from this company. They do not stand behind their products.

I bought couch, love seat, chair, and ottoman. I spent $2000.00 of my hard earned money and it all is coming apart. The pillows are constantly coming unraveled, and the seams on the cushions are coming apart. I constantly have to sew them back together and trim the pillow. This furniture is junk! We have only had it for 14 months and it shouldn't be tearing up. Do not Buy Jackson Furniture. I am so upset and disappointed I totally got ripped off.

We bought our catnapper sofa and extra large chair about a year ago. It was only a few months before the seams of the furniture were coming apart. We contacted Jackson Furniture and were told to call the department store where we bought the furniture. We did that and it was a back and forth between the two for 6 months before we got replacement cushion covers. When we received the replacement covers, they fit horribly and look "sloppy". The pillows that came with it also looked like they were put through a garbage disposal.

I purchased a sofa and matching loveseat made by Jackson Industries in Cleveland, TN for $1,800.00. Less than one year, the sofa is a complete wreck. Cushions are flat, the fabric lose and stretched out of shape. The back cushions are sagging and odd shaped. The loveseat is not much better, but we don't sit on it as much. It won't be long until it's broken down as well. The furniture I replaced was a sectional I purchased at Montgomery Ward 20 years ago. The sectional looked better after 20 years than what the Jackson Industries furniture does after only one year.

Catnapper Furniture is Jackson Furniture out of TN. They are marketed on several online sites. I ordered mine from livingincomfort.com. They are also complicit in this complaint. They may even be in the scamming business together. I ordered the sofa on February 10th of this year and promised a 3-week delivery. It took almost 8. I have had the item less than 2 months! The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-existent and the bare plank board digs into your calves (especially the sharp corner). The upholstery on the pull-down middle (cup-holders, etc.) is coming apart and the staples are exposed and have pricked us several times so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners! Less than 2 months old!