Jackson Furniture Industries Reviews

I purchased a Catnapper reclining sofa and loveseat on September 9th, 2017 from Conn's Furniture. My delivery was scheduled for Sept 10. They called Sept 10 and stated that the sofa was damaged and they would have to reschedule delivery. I rescheduled for Saturday, Sept 16th. They arrived and sofa had 2 small holes in it and thread was pulling away from the armrest. The delivery guys stated that they saw the damage at the warehouse but the manager told them to go ahead a take... stating that the customer probably would not see it.

In February 2015 I purchased a couch made by Jackson Furniture from Fecera's Furniture Store. About a 6 months after the purchase the arm collapsed. The store sent out a furniture technician that tried to tell me that someone leaned on it and it collapsed. When I told him it was just my husband and I at home and no one leaned on the arm or sat on it, the store sent someone to fix it. When they fixed it they noticed that the whole back of the couch was coming apart and at this point the store agreed to order a replacement couch. The new couch came and all seemed OK until the one cushion started to look like it did not have enough fluff. They sent someone out who put more poly filling in it and it was OK for a few months. Yesterday, I sat in the middle of the couch and noticed that I was sinking in very deep.

I purchased a Catnapper lay flat recliner from Big Sandy Superstore in Charleston WV and it was delivered today and within an hour I'm having issues with it. The footrest is difficult at best and the back won't stay up when the footrest is out of like to have a choice of sitting up or laying down but unfortunately it only wants to lay flat!! I will not recommend this chair to anyone!!!

My wife and I love Catnapper brand. Well we used to. We was so pleased with the 1st set so when it came time we purchased another set but in leather this time. Purchased the set in December of 2014. About 8 months after we purchased the tobacco leather furniture we noticed the headrest started to discolor on the love seat. We had a tech come out when we 1st purchased it because the store we bought it from ripped a hole in the back of 1 of the panels. Actually 2 panels. 4 months after the tech came to look at it he returned to replace the panel and forgot to order the other damaged panel. So he said he would return with a new panel for the other side. 2 and a half years later nothing. Now I'm stuck with a love seat with a ripped panel and has now faded. I will never purchase Catnapper brand again. It's sad because the 1st set we bought was wonderful. It raised 3 kids and a dog with no problems. Please fix this issue.

Was going to buy a Ashley furniture and was told that Catnapper would be much better and would help led up better. After one year the leather started to blister and fall off, and Christmas away from the lining. It looks really really bad and needs replaced.

Bought sofa and recliner, was told that it was sturdy and wouldn't peel or wear. Months after buying it the arm started peeling. Motor is loud. Emailed company twice with no response. Worst experience! I sent pictures of all of the peeling, pictures where the leather is coming apart at the corners. I have yet to receive any sort of response. No "Sorry you wasted a bunch butt of money on crap furniture" or anything?? Do not buy their bonded leather! It's a joke. Spend the extra money and buy leather, I'd suggest from a different company as well since they don't seem to want to acknowledge that they have seen how horrible their products are. The peeling is much worse now. This was not long after we purchased it, it's been lightly used and I usually have blankets covering it to protect it. Now the blankets are on it to hide how ugly and cheap it looks.

I loved this Brantley set (sofa, love seat & chair) when I first got it. But within the first year, the frame broke and then the peeling start. The wire inside started poking through the material. This is the worst furniture ever. I paid over $2000 for this crap. It even peels in places where no one sits. It's embarrassing to invite people over because of this terrible product.

We bought this power sofa -- it is just my wife and I, near retirement. We sit on it in the evening while watching TV. Within the first few months, we noticed a sagging on one end of the couch. The furniture store sent a repairman who said the springs had become unattached. Then recently we noticed the seat back on the same side has seemed loose. On further inspection, there is a broken wood section of the frame in the seat back -- it appears to be pine. We love the appearance and comfort of the catnapper, but with little use it has not held up. We purchased it April of 2014. We purchased the piece from Bob Mills Furniture, a reputable store we've had good experience with in the past.

I purchased a loveseat recliner and sofa and had to have cushions replaced three times. The dye on the leather wore off within a year. Of course I purchased the extended warranty and that was not covered. I am never going to buy anything from them again!

I received my Catnapper Power Recliner Model#647494-1903-09 on July 7th 2017. I enjoyed the first week, but I could not get comfortable after that. The chair delivered to me seems quite hard. I have had past back surgery, & I cannot sit in it for long periods of time, meaning 20 mins max! I wanted a firm chair, but this is just uncomfortable. I now have a Memory Foam pillow on it just so that my butt does not hurt me. There seems to be a hump where my legs split. It's just strange... Anyway, was so excited to finally receive this chair, and now just disappointed.

We bought this recliner about 3 years ago and about a year ago we started to feel the coils when we sat on it and it's just all around "shaky" when you recline it. In April, the handle broke and while I was looking for a replacement I found that there was actually a 5 year manufacturer warranty on the coils and reclining mechanism. I went through where I purchased the chair, Becker Furniture, and have been unable to get the recliner fixed. They keep telling me they've contacted Jackson Furniture and then people quit and they have to start all over. I'm so tired of going through the middle man and really want my recliner fixed!

Catnapper sofa and loveseat - I am very unhappy with the quality of the bonded leather on this furniture. We've had the furniture for approximately 2 years and the bonded leather is peeling. We purchased insurance when we bought the furniture, but when we filed a claim for repair, the insurance company refused to repair it. We also had a release lever break on one of the recliners, but insurance replaced it.

I am so disappointed in Catnapper Furniture and Schewel's Furniture. We bought a three-piece set. First the handle broke off the chair, and I found that Catnapper cannot be contacted directly - you MUST go through the store where you bought it (Schewel's Furniture on Timberlake in Lynchburg, VA). I did so and after much discussion, they agreed to send a new handle. Soon after that the handle on the second chair broke. Now we get nothing. I have called several times, emailed several more, had my husband call to speak to the manager and was told by the woman who answered that "she would handle it herself". Nothing from them, and I can't contact Catnapper directly. The cushions on both chairs have broken down on one side. This set is about four years old and it's junk already. Our last set, purchased in New Zealand and shipped back with our furniture, held up well for ten years and went on for another family to use.

Three years ago we bought a reclining sofa and rocker recliner style 517106. The trim wore and peeled but we knew that was not covered. During the first 3 months the handle on recliner broke in two 3 times but a representative came and replaced it. The sofa has motorized recliner. A year ago the stablizer cross bar broke on the rocker recliner. We contacted Conn's where we purchased it and they said to contact Catnapper which we did. It took many calls to get a return call. We were told to send a picture which we did twice with no response.

We purchased a Jackson Furniture sofa less than 5 years ago. Right off we had problems. There were several places on the frame that the fabric was cut too short. The pillows that came with the sofa literally fell apart within days of our purchase. That was only the beginning. The back cushions were not even sewn closed. So over time the stuffing gets pushed out with normal use. We now have a couple on pieces on the frame that have broke. One in the arm of the sofa and another on the back of the sofa. To top that off there's a spring in the sofa that broke and punctured a hole through the material that covers them. The dealer we purchased from is no longer in business and the dealing I've had with Jackson Furniture have been anything but helpful. So much for standing by their product or warranty.

We have had our Jackson comfort gel sectional for about 3 months. The couch end so far is fine, but the cuddler has one big dip in the middle of it. When we first got it it was that way and the store replaced the cushion. Did not solve the problem we still have a big dip. I removed the cushion and looked at the base, the springs only go half way across the seat. I don't know if that is the way it is made or if we got a lemon so the cushion will always sag. Either way it's an expensive piece that brings down the look of our sectional that looks like we have had for 30 years and not 3 months. We were assured at the store that this was top quality furniture.

I purchased a complete Jackson Furniture Anniston living room set in February 2017 and it began falling apart about only 4 months later. It started out with the arms of the sofa, loveseat and chair and a half making loud cracking/popping noises. The cushions look absolutely horrible (smashed down) and there are small rips starting along all the piping of the cushions. This furniture is minimally used by my wife and I and basically only sat on in the evening due to being at work all day. I am very disappointed in the quality of this furniture and thought by spending over $2000 on it, it would last more than 4 months!

We purchased the whole set in February 2015... We started noticing peeling in several places but just overlooked it but now we have covers all over our what we thought was a nice living room suite. I have called and left numerous messages for a call back but nothing!!! This wasn't a cheap set and we are badly disappointed in it. Worse ever!!!

They strive on made with American hands in American... but most if not all materials are more than likely made in China. Bought 2 Rocker/Recliners/catnapper and all materials are junk. Both side handle used to recliner broke, snapped right in half... made with plastic and saw dust. Where is the metal? Speaking of metal the springs are about ready to pop through the seats and my wife and I aren't 350 lb people, we are average sized. The material or chair covering definitely isn't stain or soil resident. These recliners are 2 years old and are pretty much shot. What a waste of money. Guess I need to buy a La-Z-boy... a little costly but worth the extra dollars.

My husband purchased this couch (Catnapper Mercury Lay Flat Reclining Sofa) new from our local Boscov's store in December 2016 as a Christmas present for me. I unwrapped a gift with the receipt attached on Christmas morning & was thrilled to be updating our furniture! The couch was delivered a few days after Christmas. The men carried it in and attached the backs to the bottom of the sofa & I reviewed it for tears & such then they left. I then noticed it didn't come with any informational packaging or pamphlets. The couch had an awful odor (not just the usual "new" furniture odor). I cleaned it and went to bed.

I purchased a set of "leather sofas" in October of 2012. Well, they started peeling September of 2016. The sales guy lied to us and told us they were leather when they are bonded leather. I paid close to $4,000 for this set. They look nice when they are new, but buyer beware these will not last. I have a couch I bought in 2008 that still looks new from a different manufacturer. Please do not spend your money on this brand as you can see I'm not the only one with this issue. I wish I had money to replace these sofas, but until then I have to cover them up because they are embarrassing to have. I expected for them to last more than 4 years. Also, when I purchased the set the loveseat was broken. It got fixed, but it broke again. They are suppose to recline not sure why it broke.

In less than a year the couch, overstuffed chair and accent chair were all falling apart. The accent chair I'm pretty sure was broke from the day we got it but we never noticed until we went to move it and since it was just a year since we purchased we were told there was nothing they could do. It was out of warranty. We are still paying on it and the furniture is junk and homemakers will not stand behind it! We do not have little children jumping on it or anything like that and take very good care of our home and furniture so there is absolutely no reason it should not be in perfect condition! Very frustrated and do not recommend!!!

We purchased a Catnapper reclining sofa in 2014 and it is peeling terribly! Recliner looks 20+ years old. It's embarrassing to have it in my home now. Of course our local store we purchased it from cannot do anything about it now. It's really sad when you buy American made it ends up looking like this. I have two pieces at least 10 years old from La-Z-Boy and they still look awesome.

Received what I thought was a wonderful recliner for Father's Day last year. Chair broke in beginning of July and Boscov's department store told me to call manufacturer, Jackson Catnapper out of TN. When I explained the situation where the chair completely flips over, they stood pat on the 1 year warranty. They also told me to find a furniture repair person and that I would have to pay out of pocket. We are literally talking about less than a month outside of the factory warranty. I offered to even provide a receipt. The customer service rep was unyielding and not even compassionate. A piece of furniture should last a lot longer than a year. Moreover the manufacturer and seller should stand behind the product. Unbelievable customer service especially in today's time.

Yesterday I wrote a review regarding the Jackson Furniture Everest Sectional that I purchased from Nebraska Furniture Mart. After leaving two messages with Jackson Furniture, I received a call from a Jackson representative this morning who was anything but professional. From the moment she identified that she was calling me from Jackson Catnapper, she was rude and defensive. I was very surprised and frustrated by her overall unprofessional attitude at the onset of the conversation. I have never before experienced a customer service representative with this tone before, and it caught me very off guard. When attempting to ascertain what my grievance was, she asked with great disgust, "What is your issue?" I began to try to explain to her that the cocktail ottoman we purchased with the sectional was incredibly understuffed and sagged like it was 20 years old.

I, like others who posted on reviews about Jackson Catnapper Furniture, paid good money at a furniture store for what was sold as high quality furniture at high quality price and after 2 years looked worn and after 3 years needs to be replaced. The customer service is a joke and the email recorded on phone is not an accurate address. I purchased numerous pieces including Brantley sofa, chair, ottoman; Maverick recliner; and 2 Lawson chaise and armless sofa. All have holes, peeling material and are the most uncomfortable furniture I've ever owned with cushions that don't stay in place. The sofa frame--cheap wood comes apart and is broken.

Recently purchased a Catnapper Power Lift chair at American Furniture Warehouse in Pueblo, CO. I just had back surgery and required this for getting myself out of chair and also to sleep in as I cannot rest in my bed. The chair on the floor room was very comfortable and the recliner lay back flat. However the chair delivered to me was quite the opposite. The seat and back of chair are so hard they cause me to hurt if I sit in it too long (15 min.) and resting in it is out of the question. It also will not lay back very far like the display did. AFW sent a rep. to check out the chair stating there was nothing he could do. My only option is to return the chair with a 15% restock fee of 98.00. I purchased this chair based solely on its comfort however am disappointed in the one I received.

The company contacted me and has paid to replace the furniture that was defective. Fast response and great customer service from Jackson Furniture Industries!

We purchased a Brantley 4430 sofa and love seat and within a few years, the leather started peeling horribly on the love seat. We have this set down in the basement area and rarely sit down there except for a game or entertaining. The areas are peeling up by where a person may rest their head. Very disappointed in this set as it looks like junk after rarely sitting in it.

I purchased a brand new catnapper recliner on June 16, 2017 for my husband's birthday and Father's Day gift. Today July 6, 2017 the whole left arm broke away from it. We have not even had it for 3 weeks and has barely been used and is already broken. One of my children reached over the side to pet our small dog and when he did the arm/side just broke away. After further inspection of it, it is made of OSB and had only a small section of wood supporting the arm and attached with thin long staples holding it together. In fact the piece of wood holding it together that broke off is a little bigger than my thumb and there is no way it would or could last very long. I am contacting the store where we purchased it from in the morning since it has a warranty. Needless to say I do not want another piece of furniture made by this company, I just want our money back.

Sofa peeling not even 4 years old. Purchased a 3 piece. Was told soft leather living room set for over $3,000. The sofa started peeling really bad about 6 months ago. It is horrible, the part peels off gets everywhere. Extremely disappointed!

My Jackson furniture matches my living room, it was what we were looking for and we love it. We looked around for different ones but we liked what we bought better. We like how the love seat has the cup holders in it. We also like the softness and size of the recliners. Also, the quality of the leather was not cheap and old.

Transformer went out other day on our sofas that are only about 2 years old. You can't call or email the company. Only thing you can do is write them a letter. Their website says to get hold of the company that sold catnapper to you and I did. And they quit carrying catnapper because they had trouble getting parts from them. So... There you go.

Leather peeling less than 4 years old! We spent a great deal of money on 2 Jackson Catnapper Reclining couches. We have tried working with Badcock furniture store and once they sell you something they don't care. One couch is in perfect condition the other the leather is peeling all over! They told us we need to deal with the manufacturer. Getting the run around! Would not recommend these couches as they are still available for sale at Badcock Furniture. Very disappointed for the money spent, the leather almost looks like it is bonds sams not actual leather. The other couch looks perfect!

We purchased a Jackson bonded leather sofa, chair and ottoman in April 2013. Within 3 months the frame on the back of the chair snapped in two. We called the store and they sent someone out to fix it. A month after that I pulled off one of the couch cushions to discover that the leather around the zipper looked shredded. Again I called the store and they ordered a replacement cushion cover. In June 2015 we noticed a small blemish on one of the head cushions of the couch. Within weeks this blemish began to spread like a virus and turned into a peeling nasty mess. Around the same time we started having the same problem on the edges of the chair.

We purchased this furniture about 2 years ago through local furniture store and shortly after the recliner began peeling. Now it's mostly bare! Now the chaise recliner is doing the same! Now have throws all over it and constantly vacuuming the pieces off floor. Will not buy brand again!

I also am VERY disappointed in this purchase. I bought this sofa about 4-5 years ago & it did not hold up well at all. While it is very comfortable, and I was considering also getting the matching loveseat, the seat cushions are peeling! It looks horrible! I especially like to buy American made products for larger purchases. It is very disappointing to see that the customer service dept. does not call people back either. Sad!

WE bought a sectional from one of their dealers and was told we have a lifetime Warranty on it. We have now had to pay to have the handles replaced 3 times. Customer Service tells me those are not covered however that is not what I was told or my paperwork says. The group they recommend to repair their product is worse than them and have even worse reviews. I will be filing suit against them very soon and we might just start a class action suit if we get more people that are fed up and want to join in litigation against this horrible company.

I purchased my very 1st piece of new furniture in 15 yrs. I am 62 and so excited to be getting my 1st soc sec ck, so I purchased a much needed reclining sofa and reclining loveseat about 2 1/2 wks ago from Badcock in Mocksville, NC. Looks great but not at all comfortable. Due to health problems I am in my recliner quite a bit and sleep a lot. When recliners are laid back there is an open gap of 3-4 in. between bottom of back cushion and seat cushion. All you feel at bottom of your back is a metal bar. Hurts.

I got my new recliner home and within 6 days the whole left side (arm) fell off of the chair. The cheap wood product used broke in several places. I took it back and got a full refund. Look under their recliners at the wood product used. Who would use such cheap material for furniture and then demand a premium price.

I purchased Catnapper Brantley Loveseat and Couch a little over 2 years and the bonded leather on both couches are peeling. In addition, two of the cushions have sunk in. I had to just order a replacement cushion through you all for the Loveseat because the peeling is that bad. I attached images of the peeling on both couches. This is definitely not normal wear and tear.

I purchased a Catnapper Electric reclining sofa in July 2016 at Allen's Furniture in Princeton WV. I had problems with adjustable headrest. I called Allen's Furniture and they sent a repair crew to look at sofa and said they would be back to make repairs. We have made several calls in past 6 months with no results.

We purchased a reclining sofa and matching loveseat featuring Valentino bonded leather. It's frustrating such comfortable and functional furniture would be covered with such a cheap fabric. It began to crack in various places and is now peeling horribly. This is normal, everyday use... not something extreme and not exposed to direct sunlight. When it began cracking I returned to the store where we purchased and they said it was out of warranty so there was nothing they could do.

I purchased a Catnapper lounger from Wayfair 3 years ago. We love our lounger! Unfortunately, it is sitting in our foray, unused because the power switch needs replacing. Wayfair will no longer help, due to a two-year warranty. The only way to contact Jackson Furniture is by snail mail. I wrote requesting assistance with this problem, mailing my letter on April 18, 2017. As of today, I have heard nothing from them. Before this experience I would have recommended the Catnapper to anyone, but that is no longer true. We just want our lounger back!

I had purchased a sofa and loveseat set from a local shop that has since closed up. The surface has been peeling for almost a year on one cushion and back portion. The furniture wasn't even used for the first 2 years I had it. No animals, smoke or hard use. The room is on the north end of the house so no sun exposure. The worst part is the bad section isn't even the area that gets the most use. Frustrating that a product that has seen little use and such an easy environment would fail to perform. The extra warranty I had purchased, does not cover "peeling". Would be nice to have the company step up and offer a solution. I have had other Jackson products that were of good quality, did I just get a random bad one?

2 recliners and a sofa ($4000.00) worth of junk - I purchased this set in San Antonio Texas approximately 3 yrs ago. When I got it home the sofa was already ripped, then within 2 years the supposedly leather started flaking off and the handles on the recliners broke within a year of buying them. This is the worst of worst as far as furniture goes. I'll buy used furniture before I'd ever spend a dime on Catnapper again. The sofa never gets used so I have no review on the 2nd one.

I am two months out of the one year warranty on this living room set by Jackson Furniture. I have the the Mulholland set in sage. The place I bought from was no help. The seams are coming out. Feathers poke you while you are sitting on it and the stuffing in the back pillows wear down fast. The Springs make noise when you sit down and the chair is just very poor quality. Very dissatisfied with this purchase. Still paying it off too. It was suppose to be of high quality. I've bought cheaper sets in the past that were made better. Mind you we have no small children and are at work all the time. So wear and tear is not a factor here.

I've dealt with Creg Damron Furniture for years and always had good experience with them. They recommended Jackson Furniture and said they will hold up good to pets since we have some. We bought the Catnapper and we put it in the living room. I liked the way it looked and it has a good quality. I'm very pleased with everything and I'd recommend them.

I bought sofa, loveseat and recliner about 4 yrs ago. Two yrs ago it started peeling. Now I have had to buy covers for it because it looks hideous. I paid close to 3000 dollars for this furniture and every time I look at it I am sick to my stomach. I specifically asked the sales representative if it was leather. Turns out it is bonded leather. I have called company and left several messages and have had no reply. We hardly ever used the furniture unless company came over so it's not like the furniture was abused or anything. I'm so disgusted to have paid my hard earned money for such cheap made materials.

I regret this purchase so much. We bought a Catnapper sectional a few month ago. It's ALREADY falling apart. The piano wedge cushion started to sink the first 2 days (apparently there aren't springs in that piece). Yesterday, I leaned on the arm of the chaise side and the wood broke! So now there is a broken spot in the armrest. It's terribly upsetting and embarrassing that our brand new sectional looks 5 years old. Not exactly what I expected when I shelled out $2000! Don't buy this brand. I wish I would have found these reviews first!

Paid $5,000 for some pieces from Furniture Fair in Jacksonville, NC. Bought every warranty and add on they offered us hoping this Loveseat and Sofa furniture would last longer than 4 years. Bought a 5 year warranty even. Not even after a full year of ownership the leather (Must be fake leather) started to peel off. My 2 year old son tried to eat whatever this stuff is. It's very hard to clean up. I specifically asked the sales person at Furniture Fair for furniture that was American made and not that cheap Chinese Ashley Furniture junk. I specifically said I wanted it to last over 4 years unlike my last set from Ashley's. The sales rep claimed this was some of the best furniture they sold, so we bought it. We have been waiting 6 months to have 1 of 2 pieces repaired. According to Harvey at FF, Jackson's (furniture producer) has been giving him the run around and now Chip has to handle the situation.

I purchased the Catnapper swivel recliner with the matching recliner couch and loveseat from hhgregg in Macon, GA. The company has gone out of business and advised they did not have any agents in the area to fix the broken furniture and advised me to contact Jackson Furniture directly. I have been trying to contact them since May 2, 2017 and it is now June 7th and I have still not heard back from them. Meanwhile, I am paying for furniture that is broken and is a danger to the children living in my home. I purchased this set because of the great reviews I saw on the internet but I did not have the same experience. Shortly after purchasing the furniture, the recliner broke and sits directly on the floor and the loveseat has disproportioned cushion in the seat and is very uncomfortable to sit in. I would like to have these problems repaired or the furniture replaced. I feel they lack in the field of customer service this company provides.

Jackson Furniture indeed came through and delivered a new mechanism and I had it repaired today!

Our catnapper sectional is just at two years old, the bolts that connect the pieces at the bottom fall out, the leather is peeling off. The recliner catches at the bottom and has ripped the leather apart. Also a frame piece just fell out. The lounger reclines but broke on one side. This isn't normal wear and tear, we paid almost 3,000 dollars and it should last us several years. The dealer has not been any help whatsoever!

I purchased a Catnapper swivel rocker recliner in July 2015 on Amazon and it has been a disaster. The bolts on the bottom started falling off after one year and about 6 months ago one of the main supports broke. Their website does not allow any email help. Don't buy.

About 4 years ago, my husband and I bought two Catnapper recliners. We had them only a couple of days and the rocker spring broke in mine. This started the decline, the chair I had spent more time in the shop getting the springs repaired the first year. We were told that the shop could no longer do it after a year. After about 2 years, they started to peel and all the fax leather has peeled off, and of course another popped spring. If I could afford to replace them I would. I was disappointed how these chairs have held up. I am always a believer in buying American, but Jackson needs to do better.

I purchased a Catnapper sofa and loveseat roughly 4 years ago. Several months ago, I began to notice a peeling spot on the arm of the loveseat. After a few days the spot had spread bigger. Within a month, nearly the whole arm of the chair was peeled. I also noticed a small spot on the back of the chair which in no time also began to spread. The chair looks absolutely horrible and is quite embarrassing when company is over. I have tried to keep it covered with a throw, but the places are too large to keep covered at this point. I'm sick, as there is nothing else wrong with this piece of furniture and I am going to have to replace it. I'm even sicker to see that there are so many complaints regarding the same issue. This furniture should have been recalled.

Leather recliner loveseat - Leather separated around head/shoulder area and starting to come off in a patch! Purchased from Bishop Parker Furniture in Montgomery, Al. Ph.**. 9/1/2014. Del. About a Month later. Defect reported to John **. He says Jackson will not cover?

The Catnapper sofa and loveseat is peeling like the other customers are saying. The leather flakes off on my clothes. I've only had it a little over 3 years. It looks horrendous!!!! Very disappointed with this furniture????

I specifically bought my Jackson Furniture couch and Catnapper recliner because they were "Made in America". After only 2 months I realized the back cushion on the couch was breaking down and flattening out, causing the material to appear loose. I contacted the store I bought the furniture from after getting on the Jackson Website and seeing the given rating of one and a half stars out of five. A repairman came to look at the couch and said literally, "Yeah, this is the time period where we see them starting to break down."

Our "bonded leather" nightmare: Our 3-piece reclining sofa, loveseat, and chair began peeling at less than 2 years old. We had paid for extra insurance. Investigator said they wouldn't cover it because it was "normal wear." Huge patches of material have now peeled off and looks terrible.

Purchased two Big Boy Catnapper recliners from Sears at $1,300 each. Delivered by Wayfair. 13 months after owning them thin pieces of the so called leather started falling off. It started sticking to our skin. I called Sears and was informed we missed the warranty by one month. Told there was nothing that could be done but purchase new ones??? I just want potential buyers to know this is an issue and not to waste their hard earned money on these Catnapper recliners.

Who pays 1700 cash for a sofa and loveseat that doesn't even make to 5 years? This fool. Catnapper is the worst USA made brand for furniture I've ever seen. It's absolute junk. Mechanism broken. Cushion moving out of place under fabric. Total junk. Never again. All I do is sit in the seat. Normal use. That's it.

Lay Flat recliner loveseat - The chair is hard to get out of. The stuffing has separated. The material has ripped. I shattered a tablet because everything falls through the cracks. I think I had it less 6 months with a year warranty.

I purchased the electric Catnapper recliner two years ago. I was satisfied with delivery and set-up. Noticed one spot in the seat needed some more stuffing. I live in Alabama. They sent a representative all the way from Florida to check the chair and repair it. Have had no problems with the chair and extremely happy with it.

Three years the recliner massage and heat quit working. Back of one side broke. Paid Bass Pro Shop 900.00 dollars. They wouldn't even try to help. Jackson wouldn't return phone call. Terrible recliner!!!

Bought a almost 800 dollar chair, a high roller recliner from a store in town I live in about 2 hours away from the factory (right outside FT. Campbell army base). They have been in business for over 10 years and every so often say going out of business sales. This was not happening when I bought mine but about a month later when the chair broke and the whole side came off they said "sorry we won't warranty anything as we are going out of business." They said they would warranty it for one year from purchase if anything went wrong and then 5 years would be covered by Catnapper Jacksonville. Well I went on Google to find this store pulls this going out of business stuff forever since they opened about 20 years ago and are still in business and don't warranty anything! So I tried to get a hold of Jackson Catnapper (from now on I will just refer to them as "JUNK SHOP").

Brought Leather sofas and they peeled less than a year of ownership. We complained to the store Furniture Fair in Havelock, NC where we purchased the product from with no help. Buyer be aware. Don't waste your time and money!

After emails and multiple phone calls, we did receive a call from Tamara with Jackson Catnapper. Tamara **** was extremely helpful and apologetic. We sent pictures of the furniture, original receipt and serial numbers for her review. We were offered an in store credit where we purchased the furniture and are completely satisfied. Thank you Tamara for all your help.

My husband and I bought a Catnapper recliner/rocker approximately 1 and 1/2 years ago. We are the only people that sit in this chair and I was gone on orders for almost a year. Then a couple of months ago we noticed that the material had started to peel and it has only gotten worse. If we had known this would happen, we would not have purchased it. I called the company and they informed me that there is only a 1 year warranty on the fabric and the person I talked to was rude about it. We purchased this because it was made in the US and the salesperson informed us that it was a high-quality piece of furniture. I have purchased cheaper furniture that lasted longer than this has and I will not ever purchase another Catnapper. This company has lost our business forever. We purchased a Lane couch the same time we purchased the Catnapper and it still looks new.

My wife and I purchased our living room furniture on 11/16/15. For the entire time that we have had the furniture, we have had a problem with feathers poking through the cushions. We have pulled enough feathers to fill a Wal-Mart bag. It's embarrassing when guests come over and have to sit on cushions with feathers poking you in the legs and butt. When we first bought the furniture we thought that it was just because it was new and the problem would go away. Not the case, 16 months later and we are still having a problem with it.

Lift chair purchased in 2008, local dealers don't carry anymore. Tried to contact Jackson directly but got nothing but runaround. "Have to contact local repair person. Cannot identify parts from model tag and pictures". Pictures are very detailed and gave a detailed description of part involved. Could replace myself if I could get. Was told entire lift would have to be replaced at cost of new chair. Will have local welder make me a part. What happened to customer service?

Catnapper Winchester Rocker Recliner - I bought two of these chairs 5 years ago. My wife and I both thought them uncomfortable after we had them for a few months. I blame myself for that, because I should have "butt tested" them more at the dealer. My complaint is that the bonded leather is peeling all over the chairs. I have ordered new chairs from another company and will be tossing these out as soon as the new ones come in. I am highly dissatisfied with this product and will never buy another catnapper chair. For $550 each, I should have got more than 5 years service.

Purchased 2 catnappers. One year apart (2015 and 2016). Remote went on first and I had to pay $98.00 out of pocket to replace. Within one week of the chair one remote not working, the second chair had a defective remote. That was replaced at no cost. Where is their Junky remotes made? Mexico? China? I, too, prefer to buy American made; however, just not from Jackson Furniture.

Claude Brown is a high end furniture store located in my town. I decided to spend more money on a couch and loveseat and it was important to me to own an American made product. Jackson Furniture went into detail about how well made the cushions were, foam and springs. In my household there are two adults. We do not live on our couches but within 9 months we were sinking. Once on the website we were told this was normal breakdown. I wish I would have read reviews before purchasing from this company, I would have shopped elsewhere. We have had the furniture for one year. I am calling our local Auction to come and take them away. I doubt that I will get any compensation but hopefully my review will help someone else thinking about buying furniture from Jackson. Hopefully Jackson Furniture will read their reviews and do better quality work.

Ahhh... Jackson furniture is in no doubt, the worst furniture made on the planet. I bought a Catnapper recliner and a Belmont style couch, both back in mid 2012 from Butterworth's Furniture Store located in Petersburg, VA. I noticed the day the chair was delivered, it literally looked like it had just been put together by a shop class - material sagging, staples not even firmly seated, strings hanging everywhere off of the chair. The couch wasn't as bad, until a few months later. Staples cutting into your arms, armrest padding failed all the way to the wood, cushion padding failing, and a damn piece of wood that runs along the seat of the couch where the cushions are against. These feels wonderful in your behind and lower back when you Sat in this POS.

Purchased Sectional in Dec of 2012... Delivered January of 2013... Initial warranty call to place purchased was Bass Pro Shops and issue not resolved so further pursuing catnap per/Jackson furniture has left issues unresolved resulting in a 2600 dollar couch that is extremely uncomfortable and most likely will not make it another year. Receipts and order numbers still on file as well as original furniture tags still in possession.

We purchased a couch and loveseat of blended leather roughly 3 summers ago. The couch cushions peeled and were replaced by the company upon complaint. Now the rest of the couch and the loveseat have started to peel terribly in spots that cannot be replaced by a cushion cover. We have also had to place a board under the cushions for firmness. Very disappointed.

We are both retired now but my last paycheck was used to purchase a much needed new sectional. The sectional was received in late September. When it was delivered, the delivery men stated that we should pull the threads that were sticking out from every cushion of the three piece sectional. I have some knowledge of sewing so this was done very carefully so as not to impair the stitching of the seams. That should have been a clue to return our purchase. Now, three months later, I am repairing split seams. When did people stop having pride in their work? I'm so glad I didn't get that e-mail because I was a nurse. Catnapper is not a company that I would ever recommend. NO QUALITY, NO PRIDE, NO CLASS. Hey Catnapper, nurses have lots of connections, you're screwed in this town.

Bought the recliner <1 year ago. Was used only a few times since it is in our 2nd home. Started peeling and continues to peel. The place of business was going out of business so no recourse except to make consumers aware of the manufacturer. Wish we had reviewed the company before buying.

I purchase a sofa 2 years ago and the sofa started peeling. I contact the company and first they said I was past the warranty or I didn't buy an extended warranty. But I never knew I had to buy extended warranty for a sofa. I paid a lot of money for the sofa and just wanted to enjoy it but the company only wants me to pay more money to replace the sofa. Bad customer services. The company has no integrity at all and refuse to change or replace my sofa. Rating the company is 0 stars and rating the sofa 0 stars as well. I will shout from the roof tops never buy a Catnapper product, unless you just want to give money away for something you will not enjoy.

We bought a recliner from al. power co. It was already broken sitting side ways and would lean too far back. We got in touch with al power. They had it fixed in 2 weeks. It broke again 1 month later. Now no one wants to answer our phone calls or do anything about it. We have made several attempts to contact them but will not answer now. Their web site said to contact al. power place of purchase but they are saying catnapper refuses to repair it or replace it. Said I was too big for it. My wife bought it because it said big man's chair. We want a FULL refund because if they were to repair it, it will more than likely break again. We need help $1200.00 chair.

We purchased a sofa set (chair, love seat, and sofa) from hhgregg in August 2015. We literally saved for over a year so we could pay cash for our new furniture. Our furniture was delivered and sat unused for about 6 weeks until we purchased a television for our living room. Within 6 months the cushions became soft and we felt like we were sinking. A few month later it got so bad we purchased plywood to place under the love seat and sofa cushions. My husband and I do not use the furniture on a regular basis. There may be a periods of weeks where we do not watch television in the living room. We do not have any children or large animals. I called Jackson Group and they said "it is normal wear and tear." I explained how rarely we used the furniture and they still insisted we damaged it.

We purchased a 3 piece bonded leather set including a sofa, loveseat and chair. After having it about 2 years, it began peeling. We contacted the store the insurance co for extended warranty, as well as the company. No one would do anything. It is ONLY the chair that is like this which further proves poor workmanship. The Jackson/Catnapper name is CRAP.

I purchased a Brantley Java Sofa from Conn's Aug 18, 2012 and this sofa has peeled. I have no children or pets. I'm very unhappy about this sofa and the quality of it. I have called Conn's regarding this matter and I haven't had any help. I have my receipts. Please advise your finding

We purchased a Catnapper sofa that all 3 sections recline & a recliner/rocker love seat approximately 2 1/2 years ago. About 6 to 8 months ago the material on the sofa started flaking off & cracking, it looks awful. We paid quite a bit for this furniture & it definitely should have lasted way more than a couple of years. Of course it is out of warranty so the place we purchased it from can't do anything. The sofa has gradually gotten worse & worse. The material is cracking all over & looks like junk (which it actually is), the love seat isn't as bad but it doesn't get used much. Even with normal wear & tear a piece of furniture at this price should never fall apart like it is. I wish I had looked at reviews prior to making this purchase. This company has no integrity at all. You can tell by all of the other reviews on here & elsewhere. Never purchase Catnapper brand!!!

We bought a reclining sofa and rocking leather love seat. We have had it about 2 years. The LEATHER is peeling off it. It is very embarrassing to look at and the company nor the store will take the blame.

Jackson-Brantley 4430 Sofa Model JABRAS3XDB - Being a subscriber to Consumer Reports magazine and knowing that integrity and customer service is a thing of the past I erred in not reviewing Brantley Industries or its reputation. What a disgrace for a 75 year old so called reputable, established company to put out such faulty defective furniture. Whoever took over this company should be jailed for consumer fraud. After an investment of $2132.28 one sofa started peeling off in 15 months. We have no pets or children. Now at 26 months the sofa's cushions are failing. Peeling off like paper. The dealer Regis Bernard El Paso that sold me this junk is now out of business which is fortunate for future buyers.

I bought 2 new "Leather" Loveseats from 7 Day Furniture a couple years ago. I spent over $2000 for this furniture, thinking I wouldn't need to do it again for a very long time. This fee included an extended 2 year warranty that covered (and I quote) "Everything but beaks and claws of pets". Note, it's just my wife and I. All of the kids are grown and out of the house. About a year into owning this furniture, the Cushions and Armrests started cracking and peeling.

Purchased chair for mother in nursing home... Never sat in it. After she died, brought it home and maybe reclined in it 3 or 4 times. Now recliner won't work! Store wants $70 to come look at it plus labor fees. Pretty sad that a $1000.00 chair breaks down with 4 uses. I'm a senior citizen with a fixed income so chair will never be repaired. Will not be buying or recommending Jackson furniture again!! Oh, the chair is only 2 years old and under mfg warranty... which only covers parts... not labor or service call.

We've had this furniture for two years now and the finish started wearing off long ago. I called the insurance company and they refused us service saying it was a manufacturers defect. I called Badcock furniture where we bought them and they are giving us store credit to purchase something else. Thank god we're getting out of this mess! Beware of this brand! Do not buy it!!!

1 yr after we purchased reclining sofa CAT-49445 from Marlo Furniture, the recliner mechanism broke & later the fabric was distorted. The store referred me to the manufacturer, so we wrote them a letter of complaint on Dec. 11, 2015. I have not received a reply... Marlo Furniture Cust. Service was rude & not helpful. Jackson Furniture has no customer service & doesn't stand behind its product. So much for made in America.

Handle for reclining broke. We've only had it slightly more than a year and the "leather" is peeling and cracked. It looks terrible. This is an absolutely terrible product and I'm angry that they won't do anything to fix it.

I have a couch from catnapper and the thing is junk bond leather is coming apart. Spent go money on it and they do not stand behind their stuff. I would never buy anything that they made. You spend all this money for junk.

I purchased the recliner in April of 2012 from One Way Furniture, item # CJF-4790-4-6280. Last month, I began noticing that tiny pieces of the seat and the back of the chair started to peel--the general description of the chair, read, "soft bonded leather"! This situation has continued to escalate, and now large pieces of the leather, "bonded leather" are peeling, and I am now picking up pieces from the floor. The cost of the chair was $699.00. The general use of this chair, should not result in this type of damage. I live alone, and I do not, and have not owned any pets.

We bought a 3 piece Catnapper Transformer set based on the 5 year warranty. Shortly after delivery we started hearing a clank when the recliner was opened. It turned out to be the springs popping out of the bottom and getting entangled into the reclining mechanisms. The local dealer did have Jackson Furniture Co to come out on 3 occasions and replace. The last time they came the cushion had a noticeable hump and when you sat on it it felt like you were sitting on a rod. The dealer said my husband signed the work order as satisfied so "I'm sorry".

Rude is the only way to describe it. Well nonexistent also describes it too! Just trying to find out a ship date to retailer who also can't get any info for higher end recliner on back order for nine weeks. I wish now I had read the consumer reviews before I made the purchase!

Bought several sectional pieces about 3 years ago and just noticed back in the early Spring (2016) that the seat cushions are fraying and seams splitting on numerous cushions. I bought the "extended 5-year warranty" back on purchase, so I called to get warranty service and had a tech come out and about 1 week later get a letter stating my request for repairs was denied as "common wear and tear". The recliner mechanism broke on Easter Sunday and now I have no recliner. I accepted this (not happy at all) and decided to call Catnapper direct as retailer only covers issues in first 12 months (still waiting for my refund on the warranty as it is useless to buy), no phone #. I emailed them, nothing.

I need to be more proactive when it comes to checking reviews before purchasing. I see this product and others from this company cause much disdain. I'm surprised they are not held accountable. I received our sectional and was so excited, only to find that, when you sit on it, you can feel the wood framing. They do not wrap the wood with the cushion filler, they just plop it on top of the wood, so it moves around. It is the same on the footrests and the armrests. It hasn't fallen apart yet, but I can already tell it is a chintzy product with shoddy workmanship. I would not recommend this piece to anyone and will be cautious about buying from this company again, especially after seeing the other reviews. Saddens me to think people don't take pride in their workmanship.

I bought the Jackson Belmont sofa and loveseat and within a week or two, every time we sat down on the sofa, it made a noise that sounded like the frame was breaking. I called and they came out to look at it and was supposed to fix it but then they replaced it (months later). Ok, I was satisfied with that. Now that sofa was less than 1-year-old and the seams in two of the back cushions started to fray and split. As if it were dry rot, not to mention the cushions are pilling terribly. So I looked up reviews and found that this same thing has happened to a lot of people. Does anyone know if there is some type of class action suit? This sofa was not inexpensive. They should be held accountable.

At less than a year of normal use seam on seat is pulling apart. Also finish is peeling off in several areas. A call to Catnapper resulted in them sending me a new seat cover that I cannot put on (I'm not an upholsterer). Poorest quality recliner we have ever bought! Never again. I work for a major retail store and am glad to say that we appreciate our customers, unlike Catnapper.

I do not recommend buying any of their furniture. It is the worse furniture I have ever owned and the most expensive I have ever bought - $3300 for the couch. I do not treat my things like crap. I sit and watch TV and the springs are coming through the seat. I will never buy this manufactured product ever again. I am a very disappointed, unsatisfied customer. I feel taken advantage of. I was told it was a quality piece of furniture which was not true. Nothing like a company advertising something of quality and selling a piece of garbage. Thanks for nothing... I live on a budget week by week thinking if I spent a little more money I will get a better piece of furniture. The couches I have bought at a yard sale or goodwill have lasted longer than a year...

We bought 4 pieces of your Catnapper furniture from AFD of Covington, LA. We went from leather to a nice plushy cloth for a change & comfort. With all the hype & recommendation by the salesman, we were assured that this furniture was an excellent buy. 1 sofa with recliners, 2 love seats with recliners & a big comfy chair that reclines were purchased. Total was more than $3700.00 for a living room set. In less than 2 months 2 pieces were replaced (chair & sofa) due to defects in workmanship. The furniture is built with nice steel framing but the end caps are supported by particleboard which is not sturdy enough for the size of this furniture. Same thing with the chair.

I heard that catnapper was a quality product, I purchased, watched it immediately self-destruct, now I have $2400.00 worth of crap. Residual value $0.00. All this is within warranty period. To start with it is not leather as sold. It is cheap plastic coated fabric that peels like a rotten grape. Being a disabled veteran on a fixed income I feel like I was raped by a company claiming "made in the U.S.A.". I personally contacted the Jackson Furniture Industries approximately 1 year ago and they couldn't even be bothered to respond to my email. What losers! Store that I purchased from has replaced furniture once and done a shoddy repair twice. From phone call to repair was eight weeks, what service. Bernie and Phyl's furniture store in Nashua, New Hampshire is about as reputable as Jackson Furniture company.

I bought a recliner 11 years ago that is from Jackson Furniture Co. The square bar broke that lifts the foot. I asked the Jackson Co to let me know if I could buy one and I would fix the chair and I would pay for the part. I received the part today at no charge. I bought two of their chairs at the same time and they cost about $800 each and I will say this is the best $1,600 I have ever spent. This is the best chair I have ever sat in. Thanks for the part Jackson Co. Oklahoma City, Okla.

I purchased two dual reclining sofa tobacco Catnapper style Dallas tobacco color three years ago. My husband sits on the end of one and I sit on the end of the other. On both ends the color is wearing off. I thought this would be the last furniture we would have to purchase as we are seniors and was so proud of the furniture in our living room. Now I am embarrassed for anyone to come over. We had even bought a Uniters protection coverage just to protect us from this situation and was told that was normal wear and tear and was not covered. Though if cigarette burns were though the sofa it would be covered. I contacted the company about the sofas and never heard back. We put it on a payment plan and it was losing its color before we had it paid off. Very disappointed with Jackson furniture Dallas line of Catnapper dual reclining sofa 90 inch.

Catnapper reclining couch - I wrote a letter and sent pictures of peeling on couch, have not heard a word. My wife is 5 feet tall weight 120. She sits on recliner couch and where her elbow rest, and her head and legs rest have peeled couch. Is a piece of junk. I am 78 years old, thought would last us for our final years. Guess what? It won't... We will have to buy a new one. These people will have to answer in the sweet by and by.

In February of 2014, we purchased the Jackson Furniture Belmont sofa, loveseat, and chair. Less than a year after owning it, the seams were splitting on one of the back couch cushions on the main sofa, a bottom cushion on the loveseat, and the edge of the ottoman. Called and the warranty does not include 'splitting' of the seams. Infuriating! This was NOT cheap furniture! We do not have any possible wear other than 'normal' -- no animals, no rough-housing kids... This shoddy workmanship is unacceptable; particularly, since they say, "Precision Tailoring and Inspection..."

I purchased a Catnapper sofa and recliner in 2013. A few months ago I noticed that when you slightly push on the seat cushion of the sofa, you can feel the spring. You can also feel it on the seat on the recliner. I contacted the store where I purchased it and they couldn't do anything as there was a 1 year warranty. They gave me the name of a repairman that charges $90 to walk through the door. If any parts are needed, I would be responsible for that. My husband and I are not large people and have no kids or pets living in the house so I felt that the furniture should have held up a little longer than 2 years.

I have purchased a Jackson couch/sofa from TD's Outlet in Sumiton, Alabama. This is the worst piece of furniture I have ever purchased. I have only had it for just a little over a year and would expect it to be of at least some quality. When you sit on it, you are sitting on the frame. There is a 1x2 board which is the frame and any place you sit, you fall in the back of the sofa. On the right side, the staple is coming out to the point it scratches you when you rub it. I have made a major mistake choosing Jackson Furniture sold at TD's Outlet in Sumiton, Alabama.

Needed to inquire about a repair for a 1-year-old Catnapper reclining loveseat. The hidden D-Pull handle pulled out because the nut had fallen off and, since I live in a rural remote area, I needed help to figure out how to put it back on. No big deal; nothing was broken. So, I went to the Jackson Catnapper website only to find out that it has no phone numbers or email addresses or names to contact. I was able to find their phone number (423.476.8544 x3 for Customer Service). The person in that department evidently did not have a working understanding how voicemail works because he or she had not set up the voicemail box for the entire Customer Service Department (probably some guy named Ed), so I had no way to leave a message and the computer hung up on me.

I purchased a catnapper sectional paid $3246.88, it was delivered in February 2012 11/2 years later small peeling places started appearing which became worse over time. I called the furniture store where I purchased the sectional. A repairman was sent who took pics & ordered new covers, about 4 months later in early part of 2015 the repairman returned, put the new seat cover, and covers on the upper part of the recliner. Less than 2 months later the peeling started again. The repairman came took pics said to wait, see if anything else happens, it's been another 3 months, the peeling is worse.

Purchased a 3 piece furniture set about 3 years ago. After about a year the "leather" cover started peeling off. This furniture is a waste of money. Very poor quality. The company will not replace the furniture set.

Fabric ripped, cushions lost padding in less than a year. Was told fabric is not covered, no solution offered for loss of padding. Sofa is just over three years old, no extreme use of furniture, yet now it is close to unusable. Run if you are thinking about purchasing any Catnapper sofa or loveseat.

Today 12/05/15 I received my new Catnapper Mega Power Lift Recliner, Manufacturer Number 489829 aka: Catnapper "Pow'r Lift" Full Lay-Out Chaise Recliner. It is advertised as featuring a Power Lift/Lay Flat recliner, a tall back channeled for ultimate support and comfort, premium padded bonded leather, comfort coil seating, and a 450 lb. capacity rated lift chair. There are photos that show this chair in a fully reclined (Laid Flat) position.

Catnapper Leather Recliner. We bought this recliner for $499.00 in 2011. When you recline the back goes back too far and seems to be broken. My husband's recliner is older than mine. I am very disappointed. It was purchased from Flynn Furniture in Madison, NC.

Catnapper Leather (Like) double reclining sofa - Purchased the above couch in Nov. 2011 from Knoxville Wholesale Furniture when it was located on Paper Mill Dr. Knoxville, TN. We paid close to 1500.00 for sofa and matching recliner. We noticed at the beginning of this year 2014 the material on the sofa was just rubbing off from use NOT ABUSE. I finally pulled ALL paperwork including warranties, original receipts which I kept and saw that it is not covered. I could understand that if our couch has been abused but there has only been two adults using this couch at all times and should last longer than 3 years!!!

I purchased the Cortez sectional made by Catnapper Furniture around 2012. In only a year, the leather started peeling of the furniture. Three years later, the furniture looks terrible and I'm sweeping up pieces of the leather every single day. I have never been more disappointed with a purchase, especially considering I spent over $2000 for the complete sectional. I would never recommend this company and certainly not this particular line.

On 9 Nov 2013, I purchased several pieces of furniture from Wholesale Furniture, Rivers Ave., North Charleston, SC, to include a couch, love seat, two end tables and matching rocker chair. A spring broke in the cushion of the love seat and the material on the back cushion came partially loose from its stitching. I would like to mention the furniture was manufactured at Catnappers. The Limited Lifetime Warranty reads as follows: Comfort Coil Seat Cushions Five (5) Year Warranty.

I purchased an oatmeal leather sofa and love seat from Jackson Furniture. I paid over $2500 for both pieces and the back of the sofa has started peeling and cracking. I contacted Jackson Furniture and they stated that it's normal wear and that it's not covered under warranty.

Their furniture is pretty, but BUYER BEWARE! I purchased a couch for $660 in the end of May 2015. It is not the beginning of November 2015 and the couch started dropping STAPLES from the bottom... VERY DANGEROUS if you have a crawling infant like I do. Swallowing a staple is not something I'm willing to risk with any child. So, they told me that my couch has the lifetime limited warranty through the manufacturer. IT'S A LIE. This manufacture has a clause that does NOT offer warranty on products sold from a liquidator, which this company is. They lied. And if they didn't know, they should know that information. Either way, I'm willing to take fault, as I did not research as in depth as I should have I suppose.

Recliner on the section and the chair - I got them from rent-to-own, they last long. I own them money but first day I paid them off, Rent-to-own wouldn't fix them anymore. I spent 5,000 for recliner that I can't use.

We bought a three piece sectional and a recliner from Dream Furniture in Middlesboro KY. The rocker recliner squeaks and sounds like wood rubbing together when you try to rock it. All the arm cushions are flat and broke down. The back cushions stay smashed way down no matter how much you try to fluff them up. And worst of all, you can feel the springs pushing up through the cushions. Cushions and ottoman boards were all broke down within two months of use. This is the most expensive suit we have ever bought and I must say it is the worst.

We purchased a Jackson sectional for 3,000 in Feb 2015 from Furniture World Galleries in Paducah, KY. The arm rests are dented in, the main wood support is broken in the 3 seater section, a piece of wood is poking and about to rip the leather on the 2 seater section. This is just 6 months of normal use. This was the most expensive furniture we have ever purchased and we got a lemon. We contacted the seller, they claimed it would be fixed but we haven't heard anything from them in 2 weeks.

We purchased a leather recliner. When chair was two years old the leather started peeling off. Left voicemail messages with no response. Sent emails with no response.

Catnapper recliner heat & massage - My children & I bought this chair for Father's Day & 2 months heat & massage stopped working, cord was frayed. Well we loved this chair but a month or so after heat & massage stopped it started tilting to right, poor quality on inside boards broken, just completely heartbreaking to say the least. We bought at Babcock in Oxford AL, no luck there either. $700 for oversized Catnapper recliner is lot of money that we saved for a long time. Waiting to hear back from Jackson Furniture. Please say a prayer they make it right. After reading all these complaints class action lawsuit comes to mind.

I purchased two recliners that is bonded leather & the salesman at the local furniture store stated this is tougher than leather. It did not hold up to mild use! We have no children or pets. It started to crack & peel. I contacted the company & they sent material to replace the areas. Since it had been over 1 year since I purchased the recliners, then I would be required to pay the upholsterer for the labor. I took that piece of fabric to the upholsterer that was recommended by the local furniture store where I purchased the product. He did not think it was worth repairing as it is not a quality product. I now will be buying 2 new recliners but it will not be from this company or the local furniture store that I purchased those. Do not buy!!

I purchased a sofa and love seat from Farmers Furniture store in Thomasville Georgia in January 2013. The furniture was sold as premium leather. I was away from home for most of the year of purchase and began daily use of the furniture around June, July of 2014. The arms and cushions are peeling and it isn't leather. Leather breaks but doesn't peel in the way this has. I will never buy anything from Farmers Furniture or made by Jackson Furniture Industries. Farmers should not be selling this junk. I paid too much for it to have to replace it so soon. Jackson Furniture Industries shouldn't be able to make and sell this product. It's not a good product.

I have nails hanging out broken feet structure. I have had this for 4 months. I really don't know what to do or who to call. I bought the furniture from a HHGregg. Their display of the suite I bought was way better than what I got. I even went back and pick the display apart and it had no nails or broken feet. It didn't sound like it was groaning when I sat on it. Hell I flopped on it and nothing like mine does. I'm pissed. That is false advertising to me. What do I do.

I bought a sofa and recliner in October of 2015 from Boscov's of Westminster and the chair was lopsided and replaced after 1 month and the new chair is just as bad.... It looks like my furniture is 10 years old and it's less than a year old. HORRIBLE.

I bought a catnapper chair in May 2015 and already had the repairman out and I was told this chair has issues with the foam bunches up so it's defective. So now what? I complained to the store and to actual company and I still have the defective chair - no replacement...

Purchased Feb 2014 reclining sofa and chairs. Initial problems with reclining mechanism upon receipt which the store handled the repair. It took a long time to get the repairs right with delays on parts and repeat mechanism issue while still under warranty. At time of repair noted foam and fabric issues: fabric pulling apart at cup holder tray, foam bulking in some areas and thin in others making poor posture in seating. Cushions thinning and flattening on seats, seatbacks and footrests. Foam is too thin twisting underneath fabric. Worse yet just at about 14 months the fabric at the headrest started peeling (noted to be so thin like the skin under an eggshell). The retailer is currently still trying to assist us with the above. However, I don't see how the fabric could be repaired satisfactorily. The peeling would probably continue again. I would never buy Catnapper again nor Jackson Furniture product. I am disgusted with this furniture and the money wasted.

Do NOT buy Jackson Furniture products! After just 2 years, the "leather" on this expensive Catnapper sofa has started peeling off on the headrest. I wish I had read all of these reviews before we bought this sofa.

I bought these two years ago and now starting peeling and bubbling and I try to contact them too many times but no luck. Even I provide photos but didn't work. Please don't buy anything from this company. They ripped off your money.

I bought three Jackson Catnapper Reclining Chairs in JAN 2014. In AUG 2014 I bought two more. When I got the two additional chairs, they were not the same dimensions, height and front to rear as the ones I had purchased before. I called the local Jackson Customer Service rep and left several messages. He didn't call me back after over a month of trying. I then called the main plant for the head of Customer Service, I left several messages on her phone, and after one month I never got a return call. I then asked Rachaels personnel to help me. After three weeks they got a couple in and I traded one for one I had. The bonded leather material is warranted for 12 months. At 14 months, the material on one of the chairs started to come off on the top, seat and leg cushions to the points where it was embarrassing.

As I'm seeing all over this page. I purchased a brown "leather" couch and rocking/recliner loveseat. Spent around $1800 from furniture expo in baton rouge. Just around the 15 month area the "leather" started peeling all over. I spent a lot of money on this stuff thinking I was going to have some nice couches for a while. It's JUNK, the recliner backs are bent to the side from sitting. I'm 5'9 230. Not a little guy but this is just not acceptable. My couches look like they are 30 years old and I'm not in a position to buy something new so soon. And honestly a little scared to spend money like that again.

I purchased a sofa and loveseat and I'm not happy with it. Reason is the furniture is only 9 months old and already the cushions are getting flat and starting to sag. You can feel big wood parts that stick up from the seating and this was not a cheap set. I'm very disappointed. Had I read the reviews first before purchasing this I may have not made this purchase at all. Not happy and I want to know what can be done as there is not much contact information about this manufacturer.

We bought a Catnapper recliner from Boscov's in Hazleton back in Feb 2015 for my disabled father who is in a personal care facility. Within two months the mechanism that controls the upright & reclining motion stopped working. The chair is stuck in a reclining position and cannot be used. I had contacted Boscov's thinking they would just replace the chair as would another furniture company (Ashley furniture) I have felt with in the past had done. Boscov's stated they don't do that but sent a repairman who looked at the chair & said a part needed to be ordered (probably from China) and it would take 4-6 weeks to come in. What???

I purchased a Jackson/Catnapper "leather" rocking recliner sofa and loveseat. Thought I negotiated a good deal with Rachel's furniture in Keller but was never told about the very poor quality of the "leather" covering. These pieces of junk. Actually, it is what they call a bonded durablend leather that is about 1/2 a millimeter thick. No wonder it felt so soft. It also began to crack and peel with just over 1 year of ownership. Had warranty work done on stuffing a few months prior to this and was informed of the poor quality of the furniture by the furniture repairman.

In 09/15/2013 I bought complete living room set from Conns Appliances, Inc. located At: 20051 Katy Freeway, Katy, Texas 77450. My living Room Models Number: 443003 443002-9964-443010. My Total Cost was $2901. To make it short as you can tell, it's only about year and eight month. 6 Month after warranty expiration.. only year and few month and everything already cannot be used?

I purchased a sofa, loveseat, oversized chair, and ottoman. After it took several months to receive all my furniture, it started to come apart. The frame on the back of my sofa had broken. They sent someone out to fix it with no problem. Now both of the arms on my oversized chair have broken, nails were sticking out of the back inside of the chair ripping the cushion and if you were not careful it would cut you. The loveseat fabric is coming apart. I called Flynn Furniture where I have purchased it. They came and got the furniture to be fixed. In the meantime, the sofa which has previously been fixed, the bottom frame broke. I called the store and now they are saying the furniture has been misused and might not fix the problem. I would not recommend this furniture to nobody!!!

I'm in shock from reading all these complaints about Catnapper! I bought an oversize Catnapper recliner about 4 or 5 years ago, and it's the most amazing piece of furniture I have ever had, I'm serious! I make people sit and lie in it when they visit, it's like lying on a cloud or something. My husband and I make jokes about falling asleep so fast in it. It's so soft that I never feel any pressure on my body anywhere when I'm lying in it, I'll have to say it has saved me a lot of pain and insomnia because of helping me with some physical problems I have. This recliner rocks and is on a pedestal. I don't know what to think now, after these reviews on here! I had planned on ordering a sofa from them but not so sure now....hmmm.

My husband and I bought a sofa and love seat made by Catnapper. Both have staples coming out and areas where the material has separated allowing the seat to slip forward. Also the lounge bottom only has cotton batting without any support and it has separated. We have only owned these pieces a little over a year. I feel the store where we made this purchase should make this company at least repair these pieces. The store is Big Sandy's at Cross Lanes WV.

I purchased the Catnapper in September of 2014 from Levin Furniture in West Mifflin, PA. The back of the chair, specifically the frame, broke in January of this year. Levin Furniture sent a service man out who was able to repair the chair. In March of this year, the same part broke again. I've contacted Levin Furniture, who sent a technician to check the chair. He said he would order a frame for the back and a new mechanism because the original was bent because the back broke. I have been waiting 4 weeks and still no repair.

My furniture is less than 2 yrs old. Being 64 years old I have bought a few pieces of furniture in my time, but this is the first and last time I will buy Catnapper brand. The cushions are so hard and it is like someone blew up a balloon under the seat. I am getting more response from the store I bought it from than the company itself. The store is fixing the seat at their cost. Catnapper said we should have to pay the shipping but the store is covering it themselves.

I bought a Catnapper sofa/love, actually 2 sets about a year and a half ago. I am very busy and not able to just sit back and relax, so my sofa has probably been sat on 50 times since I got it. The padding on the sofa is wadded up like I am sitting on a wadded up towel. I reported it about 2 months ago, they just contacted me and said they had the wrong # is why they haven't contacted me, they actually said they left message on a wrong #. I have to now pay labor for something that was a defect in the sofa and nothing that I did, like I said, maybe sat on 50 times. I can understand the labor charge if it was something I had done but it was a defect in the sofa, so it's wrong for them to charge me. I have spent thousands over the years buying Catnapper but not anymore, this is the last time.

I purchased a couch and loveseat made by Jackson Furniture from Laughlin Furniture in Shelby N.C. on Nov. 17th. 2012. It was 429 Bradford Sand Nail Head Trim. My husband and I paid over 1000.00 dollars for the set. Well a piece of wood from the frame is sticking out the back of the right side of the couch under the fabric and the right side of the armrest has crushed in. This is the cheapest made furniture we have ever bought. I am getting ready to contact the place where we bought it and try to contact Jackson Furniture also. We are not rich and we only have one income coming in. We cannot afford to buy new furniture after only a couple years. I was so hoping this furniture last like the furniture we had before. We passed it to our children and it is still in great shape. It was not made by Jackson Furniture may I add. I'm praying I have some luck fixing or replacing this furniture.

We have called and emailed and even offered to buy a motor. The chair was a gift and thing has never even worked. They won't even help us in any way.

My husband had bought a catnap recliner from Bones furniture store in April of 2013. Did not pick it up till June 2013. We were redecorating our living room and did not start using it till Sept of 2013. I can't tell you the disappointment we had a few ago when the bonded leather started peeling on the back of the head rest. It looks atrocious and when I called Bare Bones they said out of warranty but I can purchase a new back for the price of 200.00 dollars. OK so would I be stupid a second time and pay for something that has inferior workmanship? Uh no!

My husband bought 3 different types of Catnapper recliners from a local store in our area--Big Sandy Furniture--in August 2013. He paid $2100 for the three recliners. His is a Leather Touch rocker/recliner, which is rarely sat in. My granddaughter's is a Duck Dynasty camo fabric rocker/recliner, which is used frequently. Mine is a fabric-covered, fully reclining electric recliner, which I constantly sit in because of health issues with my back and legs.

I bought a chair and couch from value city furniture. Shortly after, some of the springs popped and the cushions were losing form. I went back to value city and said the furniture, which was made by Jackson Furniture industries, stated that the company had a lifetime warranty on the springs and a warranty on the cushions. You could also feel a board in your back because you sunk in on the couch and the arm rests caved in because all it is is cardboard.

All of sudden for no reason "leather" bubbling & peeling off chair arms & headrest where there is minimal body contact. Will be contacting store where purchased & hopefully because they are such reputable place something may get done. But after reading all the complaints looks like we're gonna be out of luck like rest of these folks!!! Poor quality & sounds like really poor company!!! Area on arm is where your hands won't even reach unless they're 6 ft long!!!

I purchased a love seat and sofa by Jackson Furniture in January of 2013. Only two years later, the furniture looks horrible. The cushions are frayed, flattened and there is plastic wire poking out of them. I called the store we bought it from and was told that there was a one year manufacturer's warranty, which has of course expired. If this is what you get for "buying American", I am definitely finished doing so. I will never purchase this brand again and will tell everyone I know not to do so either. Two years, and it looks like trash. I wouldn't even donate it. Buyer beware... DO NOT buy furniture from Jackson. You will absolutely regret it.

Purchased Catnapper Voyager power Sofa, and a Catnapper Voyager power Love seat from Kings Furniture store in Madisonville KY Jan. 1 2014 for $2540.98. The padding in the leg rests on the sofa and love seat was so thin you could feel the bracing. The left arm rest on the sofa has a indention where my arm lay from lack of padding. I contacted Kings furniture on February 28th 2015 and was told warranty had run out and I needed to call furniture fast repair. I did call and he immediately said it would cost me between $350.00 to $500 for repairs. I explained the warranty had elapsed only a month before, he told me to call Catnapper, which I did, got a voice mail, left my name and phone number, and they never called me back.

We purchased a sofa and love seat that was leather and paid over 2000.00 dollars for them. In less than 2 years they were splitting and so called leather was rubbing off. The company we purchased them through was helpful as they could be but when they forwarded our pictures of the deterioration Catnapper said basically out of warranty. This furniture is terrible. We are a middle aged couple - no kids, no pets and it just fell apart. We are not jumping on it or abusing it. I will never again buy anything with their name on it! This stuff looks terrible but I make sure I tell everyone who made it stay away from Catnapper!

I received a catnapper recliner/rocker (camo) for Christmas in 2012 from my wife as I had become recently disabled. This was to replace my old chair (15+ years old and second hand) that was just worn out and causing me issues. The right hand side frame on the back (bolstering?) has broken. After turning the chair on its side and removing some of the upholstery staples in order to get a better look at what happened I was shocked to find the chair is made from low density particle board and plywood. I surely expected much better quality from a US-made product. After all that is one of the major selling features for us, supporting North American manufacturers.

This is what I do for a passion, not a living... Fighting for the small consumer (like me). That is money people worked hard for and got sold a bad product. Look out Jackson Family, here I come. We have had this set for less than 6 months. The cushion has been replaced with a lot of struggle with our LOCAL store and the chair is just as bad, but you can't just slap a new cushion on it to repair. The tacks have popped off, color has faded and the cushions are failing. Now as for the color fading, I know sunlight---not with me, in the room there is just one bay window that never allows direct sunlight. Not all that sunny here in Wisconsin. Wish me luck. When I get some developments on my issues I will post them.

This review is not overstated, it is the absolute truth. I purchased a couch and loveseat from Jackson furniture and cannot believe they would rip the public off by selling their junk furniture. The armrests that are covered with material are literally made of cardboard. Simply by lying down on the couch with my head on the arm, it caved in. The cushions, after about 3 months, were totally out of shape and look terrible. I paid $1500 for this couch and loveseat and it is without a doubt the biggest rip-off I have ever experienced.

We purchased a loveseat and couch made by this company. We had less than two years. The leather has started coming off and the area continues to get larger. This was expensive furniture. The warranty only states material covered for a year. Will never purchase from this company again. I guess I will have to live with it anyway. I can't afford to replace after less than two years old.

Less than 1 year ago, I purchased a Catnapper power lift recliner for my mother. After a week she noticed a noise coming from the side of the chair. I called Jackson Catnapper and was told they couldn't do anything about it because it was sold originally from Sears, but shipped through Cymax (one way furniture). After a few months the problem became worse. Now the darn thing doesn't recline at all!!! I called Jackson furn. and finally got Carol to order parts (actually not sure they have been ordered). Not sure who can install them, but hey, I guess Catnapper doesn't care. Also, never got an order # for the parts to locate them!!! Angry, Angry, Angry!!!

I bought a catnap recliner and if my grandkids sit in recliner with me it flips over easily. The store where I bought it came out and took it in. For three weeks waiting on rep to look at it and supposedly fixed it with new mechanism. But it still doesn't sit right -- you can't sit upright in it. And don't seem to want to do anything about it.

A couple of months after receiving the catnapper leather furniture we had a problem with the recliner on the loveseat. After multiple calls and emails the online company sent a local repair shop to fix the recliner. This is leather furniture and we had a problem with the leather rubbing off in places along the bottom portion of the seats on both the sofa and recliner. I did not contact the company for this issue because it states the warranty does not cover the finish. I purchased this furniture because it is made in America and appeared to have a great warranty. I was very disappointed to learn they do not stand behind their products.

We have had to have the pull cable repaired coming up on the third time in four years. This time we were told that the cable is not covered under the lifetime warranty because it isn't part of the mechanism. Without the cable the mechanism will not work. The cable is not encased therefore rubs and breaks. This is a design defect that could be easily fixed if they cared. Needless to say I have bought my last catnapper. I have to pay for the cable but Badcock furniture is going to come out and fix it as a courtesy.

We purchased a dual reclining sofa, reclining love seat, and recliner chair of bonded leather from a dealer near our town about 3 yrs ago. Within a year there was a small rubbed area that was noticeable on the corners of the arms on the recliner. I figured this was from my husband who is a very big and tall guy that was just rubbing the corners. But near the end of the first yr on the seat I normally sit in on the couch near the back of my neck the fabric started to bubble up and since then it has become a very large area down the space of my back with no "leather" present. And in just the past yr the recliner has started to bubble and rip open near my husbands head. These pieces were close to $2000 and definitely should have lasted longer.

We purchased a 1000 sofa that was manufactured by Jackson. After one day, the pillows were fraying. After one month, there was a hole in the cushion. A representative came to inspect and we were told this was within normal limits. Two weeks later, another hole, followed by another rip two weeks after that. Again, we were told that this could be expected and it was not covered and would not be replaced. Fortunately, the store where we purchased it replaced it after five months of persistent calling and complaining.

Catnapper Living Room set - This furniture has not held up at all. Furniture is less than 2 years old and fabric has peeled off by itself in area where no one makes contact. I will never buy leather furniture from them again. As far as being comfortable, I will say it is. But as far as fabric, I give it an "F".

Waited 4 weeks just for a color choice. When received on 12/16/14, the nail head design is crooked. The middle cushion sinks lower than all the others. I guess A&E and Duck Dynasty folks don't care that their products will be junk.

I have had the two pieces just over a year. The color on the couch is rubbing off all over, but even worse the bonded leather on the love seat is disintegrating. There are huge patches on the arm and back where the "leather" is gone. I have put a slipcover on it to save what is left. I had my previous furniture for over 30 years and when I replaced them with the pieces from Jackson Furniture it was in far better condition than this furniture after one year. My experience is just like others who have posted complaints about the junk bonded leather. If there is a class action suit, I will surely join.

I purchased a 3 Piece Voyager sectional from Conn's Furniture in Round Rock, Tx on Sep 27th 2014. It was sat in maybe 10 times after I bought it. I called Conn’s Furniture and they opened a repair order because the Wedge popped when I sat in it and on both couch and love seat all the stuffing was falling down. I paid $2,899 for the complete set. Still to this day it has not been fixed and Catnapper has never called me back about it and Conn's says it’s up to Catnapper. If there is anyone else that knows who I can contact about this I would greatly appreciate it. Never buy from Catnapper. "Beware."

Back at the beginning of November I ordered a mechanism for my Omni 4827. I sent a check for $68.54, which was the priced I was quoted by Vicky **. My check was cashed on November 15. On November 25th I called to check status on the shipment and was told it would be shipping either that Wednesday, 11/26 or the following Monday, 12/1. I have yet to receive my shipment and am trying to get an update on the status. If it has shipped, I would like to know when and how with a tracking number. If it has not shipped, I would like to cancel the order and receive a full refund immediately. Unfortunately I have been unable to get a response.

I have problems with both my knees so makes it hard to stand up on my own. I thought buying a Catnapper power lift chair was a great idea. Found one rated for my weight at ABC Warehouse in Muskegon, Mi. Chair was bought in June of 2013 over $900.00. Bought it through a lease/buy program (no way I could afford to buy outright, I'm on SSD) 2 months AFTER the chair is paid off, the back broke. Store says I have to take it up with the leasing company... leasing company says since it is paid for they aren't responsible and Catnapper tells me "tough luck." I will NEVER recommend this company to anyone. ABC Warehouse OR Catnapper.

We purchased their rocking recliner and it started catching when you would put the foot stool down. Their rep came out and said there was a piece installed wrong but turned in the report that said it was customer abuse. I am a whopping 165 lbs on my worse day so I can’t see how using the recliner would cause that when it has a 300 lb capacity. It’s obvious they do not want to stand behind their product...

Two year old bonded leather sofa is peeling and separating. Looks terrible. Seat back spring has unsprung. Very uncomfortable. After contact was finally made with "repair area" of Company, they sent us a new piece of same junk bonded leather and said we'd have to pay to have sofa repaired. Since 60 or more complaints have been recorded online, it would seem a class action lawsuit might be in order since this company continues to sell Catnapper furniture at non-junk prices. We are demanding that our purchase price be returned. Sure wish we'd have read the numerous complaints BEFORE we purchased Catnapper!

I bought a couch with recliners, love seat with recliners and a reclining chair from Fleming's furniture in Paducah, KY. Our couch has a recliner that is broke and sitting crooked and the arms on our chair will not stay on top of arm rests. I called the store and they sent someone to look at it. He said it was just wore out. We bought the furniture and waited months to get it. Apparently our warranty started the day of purchase and not the day we actually got our furniture. We have used the furniture maybe a total of 2 months in the time we have had it. It is about 14 months old now and is junk. When you spend the money for good quality furniture, you expect good furniture. I am very upset and disgusted with Catnapper and Fleming's. I will never ever buy another piece of this junk furniture again. I am having it repaired and paying for it myself. I don't have the extra money to buy new furniture. I don't have this furniture paid for yet. I will probably have a big bonfire as soon as it is paid for and then go borrow more money to purchase some hood furniture. If you are researching furniture, definitely stay away from Catnapper.

I purchased the Jackson Catnapper Cortez reclining couch and rocking love seat in St Robert Missouri at Furniture Express a little over 1 year ago. We are very gentle with our furniture, but a few months ago out of nowhere the leather started bubbling and peeling on one of the headrests. I called and was told there was nothing they could do because my warranty had just expired. Since then one of the seat coils has broken on the love seat, so one seat sits higher than the other and is so uncomfortable due to the broken springs poking you. The seat coils are supposed to have a 5 year warranty so I called them back. It took me 2 weeks to get a hold of someone, but when I did I was told I would have to pay for the shipping of the new seat coil, and was told I would have to pay for someone to come and install it. So they have a warranty on parts, but you are left to figure out how to install it on your own?!? I called a few local places and it's going to cost me $$$ to fix it. We are a military family, we don't make much. We can't afford to go out and buy more furniture. We spent $1,700 on this set, and have completely wasted our money. It makes me sick!!

I bought the Impressions couch and chase. Although the furniture is extremely comfortable, the construction of the chase and couch is poor. I have only had the furniture since June 2014 and already had to send the chase back to be repaired. The arms of the chase cave in like they are made from cardboard. After being repaired it happened again. Yes, I have children but my children are forbidden to flop, jump, or treat my furniture in a harsh way. The couch is another story. With a family of 5, there is always someone sitting on all 3 seats of the couch. The back pillow where we sit most of the time has lost its fluffiness (if we can call it that). No one should have to make sure the back cushion is set a certain way before sitting down. Like I said, the furniture is very comfy but for the money we've paid for it, we would have thought it would be better built.

I purchased this sofa set at the end of August. It looks fantastic then I started to take a closer look upon delivery, I found some of the furniture to be damaged. The feet on the ottoman were loose so I tried to tighten them down and the screws were stripped out. When you sit, the furniture sounds like the springs are loose, broken or not attached. After sitting on them for a few weeks the sofa's frame has broke twice. By the middle of October (less than two months) I had the ottoman replaced once, the chair replaced once, the love seat replaced four time, and the sofa replaced three time. Where is the quality in that?

Currently own Sofa, Love Seat and recliner! The leather on all 3 pieces is bubbling and shredding. Additionally, mostly on the recliner in the area where the legs or thighs would rest, the cushioning is collapsing or severely indenting.

On 8/20/2011 my husband and I purchased Catnapper's Leather touch sofa and two love seats from Farmers Furniture. Within 7 months the color had rubbed off of the sofa in numerous places. We contacted Farmers, who helped us have it replaced by Catnapper. I had owned the set for 13 months by the time the sofa was finally replaced. In October of 2014, I again had to contact Farmers because the sofa that was replaced had now started cracking, peeling and fading again. One of the love seats has staples showing in it. Catnapper has refused to replace, or to help at all in the purchase of new furniture.

I bought a sofa look nice and sturdy, sat in it and felt very sturdy and comfy. Talked to the sales person in the store and made arrangements for the purchase. Stores name was Mikes Furniture in Joliet. The sales lady said it takes 8 week for that piece to be delivered to my home. So 2 months come and my piece of furniture was ready for delivery to my home here I was, happy after waiting all this time. Well 2 weeks later the back frame broke and both arms collapsed and my sofa looked in sad shape. Collectible Mikes Furniture and made arrangements for the company (Jackson's furniture) repair man to come evaluate my sofa. He shows up at the scheduled time, came with his camera ripped open both arms on the sofa took pictures and said we be in contact. So waited week called Mikes and was told they were not going to do anything we abused the sofa. After he came in and open up the sofa himself Mikes keeps telling he trying to get me a replacement and still nothing from either place and the frame has a warranty against workmanship. Do not trust Mikes and Jackson's, both are not worth your time. Bought a sofa from big lots and still working well!

I have a leather chair and like the rest it is junk. I got it a little over 1 year ago and it is cracking and coming apart. Wished I had look at the reviews before I spend 950 on a chair but I am not going to give in. I want this fixed or they can have it back. STAND UP AMERICA!

I purchased a wedge style lift table in October last year with an extended five year warranty from a large furniture store in my area. The store went out of business so I called Catnapper's customer service number when the bottom of the table fell apart and one of the coasters broke off. I paid close to five hundred dollars for this coffee table alone, thinking it was quality furniture and that it should last a long time. It is just a few days over one year old and should not have fallen apart like it did. I was told that there is nothing they will do and to call a furniture repair shop in my area and at my expense. I will NEVER buy Catnapper again and would not recommend them to anyone.

I bought a catnapper somerset power lift from El Dorado furniture in Miami, Florida in 4 year ago brand new for $1800.00 and warranty is outdated. We agreed to search or inquire to get replacement parts on January 2014. As today we have not got anywhere with this. We are going in circle and not getting where we need to go. All I am asking for is the responsible person who makes this kind of furniture to buy their product they sell. Why are you going to make something that you're not going to be around when most needed. I want my chair back in action again. No exception!!

Like most of the other reviews on here I bought all 3 pieces of the brown bonded leather sofa, rocking recliner, and recliner. It was said that the furniture was quality and would hold up. That is not the case. Many of the other reviews state bubbling and peeling of the "leather" which is exactly what mine are doing. I bought them 3 years ago to the day today and they are terrible! Stay away from this junk!

I purchased 2 catnapper reclining sofas and a big rocker recliner from hemlock cottage furniture in Wellington, Ohio about a year and 1/2 ago and spent over $2,000. I had heard nothing but good things about this store so we went there instead of the big chain stores but within 2 months the handle on the chair broke off and on one of the sofas, the seat cushion frame had broken down and collapsed! They sent out a repair guy to fix it, which they did. But shortly after, I started to notice the seams started to separate from the inner material and the cushion portion where you sit! Also one of the sofa's inner wood frame on the backrest is broken!! We take care of our furniture and don’t abuse or misuse it.

Our bonded leather Catnapper sofa and love seat we purchased began bubbling and peeling just a year after purchase, and it just keeps getting worse! We contacted the furniture store and were told the defects "must be our fault" and were not covered by warranty. I am so disappointed with the quality of this furniture, it makes me sick.

Purchased Catnapper Recliner from Bordelon's Home Furnishings in Jennings, LA on December 5, 2012. Seat Cushion broke down and was picked up and replaced. The cushion broke down again and I have called both Bordelon's and Jackson Furniture Industries. Both state the warranty period has been exceeded and nothing can be done. This is a chair that is not even 2 years old. In my humble opinion, this chair is not a quality product and I would never purchase a product manufactured by Jackson Furniture Industries again and will not do any more business with Bordelon's Home Furnishings in the future. Just my opinion.

My review was published and Jackson Furniture Co. Is replacing our chair. Thank you for your help.

I purchased the Catnapper reclining sofa and rocking reclining loveseat from Home-Town Furniture Inc 322 S Main St, Salisbury, NC for roughly $850 per piece. The sofa was rarely used, I always sat in the reclining loveseat. For no apparent reason, soon after the one-year warranty ran out, the paint started to bubble on the sofa and the love seat bolts that hold it secure came loose and the loveseat sorry to swivel back-and-forth. I called the furniture store from where I purchased the items and they were good to come out and tighten the bolts on the loveseat. The furniture store told me I would have to pay for new material and installation for the couch. I agreed to pay and for them to repair. It was never ordered. I went through the same thing three times. And all three times they never ordered the material.

We purchased two catnapper recliners for apt in Puerto Rico. We go to the states for the summer. When returning one chair had the leather seating delaminating. We contacted Sears and were told they were out of warranty. Now in the second year both chairs are trash. Catnapper. Customer service said they might be able to send me material so that I could make the repairs myself. Product is junk.

The fabric of the chair started to pucker, the seat stuffing bunched up and only 1/2 of the heat element is in the chair. It's like they forgot half the heating elements. Not happy at all. Store says there's nothing they can do. Don't buy this brand!!!

Bought the sofa and love seat for close to $3000. Before the year was up the "leather" was already wearing away! I am mad as hell that companies are allowed to do this and not be held accountable. I have read all the other complaints and feel ripped off. DO NOT PURCHASE THIS FURNITURE FROM JACKSON FURNITURE!!!

I purchased a reclining sofa and loveseat in December 2010. In 2012 the bonded leather peeled off in thin layers. We only use the furniture three to four months a year as we reside in Florida the rest of the time. After I contacted Jackson Furniture several times with no results, I contacted the Better Business Bureau. They were very helpful and Catnapper sent me an insert which I paid to have installed at a cost $60.00 to me. May of 2014 I noticed several places on the loveseat and sofa where the same thing was happening. I guess I just have to live with this defect as I can't afford to replace it at this time. This is what I get for trying to buy Made in American.

We bought 3 pieces of furniture, a sofa, recliner, and chair. In less than 2 years, the leather is disintegrating. It looks horrible!! The furniture is ok, but we paid $3000.00 for furniture that didn't even hold up for 2 years. We need to be reimbursed or a phone call from the company to offer to help fix it.

I bought a powerlift chair for my dad in 2010. You would think that a company that builds furniture could get replacement parts for the product that they build in factory. My ex intentionally took the cord and transformer out after he broke my arm and physically beat me unconscious and while I was unconscious on the ground, he brought the chair without the cord, so I get in touch with the company. I talked with Jon **. She was more than happy to order the cord and take my money. The cord was wrong. I sent it back on my dime. They said it has two cords that fit the chair now, and they would send me the other cord. They sent me the same exact cord. When I finally got them back on the phone, I was informed that they don't deal with the public and especially if the product is out of order, but she dealt with me to take my money and send me the same wrong cord twice.

Bonded leather issues - Don't give up! They replaced my couch, loveseat and recliner at no charge and it was 4 years old. Demand to speak with a supervisor and keep calling the supervisor till you get it replaced at no charge. I don't know if there is a recall or not but there should be with all the issues posted online.