Jackson Furniture Industries Reviews

My husband and I purchased a bonded leather couch, love seat, chair and ottoman from Big Sandy Super Store on 8-13-13. The name on it was from Jackson Furniture Store. I had the ottoman recovered and the back of the love seat recovered 15 months after purchasing the furniture because of peeling and cracking. Three cushions covers was replaced because the velcro on the bottom of the cushions and the matching velcro on the couch didn't line up and the velcro was cutting holes in the fabric of the cushions. Big Sandy did replace these parts that needed fixing but as much as these furniture pieces cost they should last for years without having to replaced parts that is defected shortly after purchasing.

I, like other consumers I have read, purchased an Anniston sofa and loveseat. The frame of my couch was delivered with part of the wooden support for the back cushions collapsed. I am having the company I purchased this furniture from, come out and see what they can do to repair it. I will say that the cushions that you sit on are very supportive, however, they fail to mention that the back cushions will start to diminish their support fairly rapidly (I am only 135 lbs and am rarely home to use it). I'm not sure if this is covered by the manufacturer, like the bottom cushions are. On a positive note, I really like the fabric that they use. But, this is the only positive that I can provide, since the frame and support are by far the main reason why I purchased this couch.

Huge 6-inch gap in a seat when reclined... very uncomfortable. Only had for 1 week. Company said nothing they can do? That's just how it's supposed to be. I do not recall it being this way at all when we ordered and how can anyone possibly think this is comfortable when you are sinking into the couch... Very displeased!

Purchased from a store which had had a fire, so there was soot on the sofa (Terrance catnapper loveseat). I just sat briefly to judge cushioning. I was told it was a 'Catnapper' and would lay flat when reclined. As I don't have a really big house, I thought it'd be perfect for my granddaughters to sleep on when they stay over. They are fine if you only sit upright. The system does NOT 'lay flat', the back stays up at approximately 30 deg. angle, the footrest doesn't stay up firmly, any slight pressure at all and it lowers. When laying down, you have to be really careful not to put any pressure in the middle, or you will be sitting up again... I haven't had it long enough to judge the fabric. I wish I'd read reviews before I purchased.

We purchase this item (Brantley 4430 Sofa Ser # 1514323 Man: 09-24-2014) through AAFES two years ago which now no longer carries. Sent an email to this company requesting information on purchasing replacement covers and received this response on Sep 7, 2017: "Your request has been forwarded to the Repair Dept. Thank you." I again sent follow on emails on Sep 18 and Oct 12 to which I did not receive a response, although I received e-mail receipts showing that they have been read. SOMEONE HELP PLEASE.

Man we purchased a Jackson leather recliner. I was so excited as it was my favorite, but really we bought a long couch, a love seat, an ottoman and another single chair. Also all of them are Catnapper and are great but this damn chair started peeling because it's poorly made, I was told it could be covered but why would I do that? Will never buy again from this fraud chair company, what a piece of **.

We purchased a couch, love seat, and ottoman set back in February. The experience was pleasant. Prices versus apparent quality was good. Delivery and service was good, no complaints and was happy with my purchase during the "owner's retirement" sale. Move the clock ahead 6 months. My wife is walking behind the couch and a sharp object snags her leg. Some staples have tore a hole in the leather and with a little investigation we can tell part of the frame has give away. After a couple of weeks of back and forth calls, emails and photos, the owner send out someone to see if he can fix it. A pleasant and courteous individual states that he could probably repair the frame, but there is nothing he could do about the hole in the leather and I should pursue replacement... Thank you for your honesty.

In January of 2017 we were upgrading our living room and decided to buy new furniture and refinish our hardwood floor. I went to Butterworth Furniture in Petersburg Virginia and ordered Catnapper reclining sofa, power loveseat and recliner. It was special ordered so it took about 6 weeks. When the furniture arrived the floor had been done a little over a week so there was still an odor and did not attribute this to be furniture. During this time I ordered a love seat for my Florida room, I picked this up and when we got it home and unwrapped it we were taken aback that the odor was so intense. After a few days I called Butterworth and complained about the odor being so strong. He was helpful at first and agreed to come and pick the loveseat up. The next day he called and said to my amazement that he could not smell anything even though the movers that picked it up clearly said they could.

Catnapper recliner that we bought at ABC Warehouse broke up shortly after purchase and the mechanism on the inside came apart. ABC Warehouse wouldn't do anything for us but they did set up an appointment with Fast Furniture Repair that was anything but fast. It took 3 weeks for them to come out and look at it. Another three weeks to get the parts to fix it and another three weeks for them to come back and fix it. Lo and behold it was broken Within another 3 weeks. The workmanship of the exterior of the chair is very good but the parts that make up the recliner are subpar and prone to failure.

We bought a pair of swivel rocking chairs and a couch from our local furniture store. We also liked that the furniture was manufactured from our home state of Tennessee. So we felt like we were really helping our own people making this purchase. Even though we'd read some bad reviews before our purchase, we thought those were some customers who had perhaps mistreated their own property. We still felt good regardless and knew if there were ever a problem, we'd be taken care of. We were sure wrong! We've only had issues from buying this brand of furniture. Since The day they were delivered, we had issues with all 3 pieces of furniture. The couch we have now, it's our 3rd couch. We went through 2 replacements and settled on the 3rd.

I bought a 3 piece Catnapper set 2 years ago and have been frustrated with the peeling of this set within 3 months of purchasing it!! I went to Conn's where I bought it and they still have the same set!!! Your customer service is horrible!! I paid close to $2000.00 including the ottoman which also peeled. I was so happy the day I had it in my home since it had been 30 years since I had a new living room set!! Your product quickly took my happiness away... I WILL NEVER BUY ANYTHING FROM CONN'S AND I WILL NOT RECOMMEND ANYONE THERE EITHER. They carry your cheaply made furniture therefore that brings their reputation down. Please send someone to remove this crap from my home... along with your "brochures", all lies...

I purchased my Catnapper Recliner 2/19/2014. The receipt says it is a Catnapper Dempsey Recliner Style 647367 Serial 7833613. The first one I bought the reclining mechanism fell apart. The company I bought it from exchanged it right away. The second one, for the last year or two I have noticed that when it is reclined there is a space between the back and the seat which seems to be getting wider every few months. I am somewhat of a do it yourself person so I tried to find if something was just loose. I did not find anything, I would think that big of a gap would be under the Limited Lifetime Warranty or that the company could at least tell me how to fix it (see pics).

I purchased a Catnapper triple reclining sofa, it is peeling and tearing and is less than 5 years old. Warranty won't cover this. So I am stuck with an expensive piece of crap furniture, embarrassed to have friends and family in my home. Customer service sucks for this company. I feel like I should have my couch replaced at this point.

In March of 2014, I purchased a Sofa, Love Seat and Chair made by Jackson Furniture Industries, the brand name "Catnapper" which I thought to be a very good name brand. We have used the furniture as normal with no animals or children or any extreme wear. The loveseat and sofa both have started to peel. This is extremely frustrating. This furniture cost too much money for this to happen!!! There needs to be something in place so that companies cannot take advantage of consumers in this way. I would love to have someone come and look at this to see it for themselves!!!

I bought 2 Jackson Furniture Anniston Sofas 2 years ago because I wanted to support an American company which provides jobs to Americans. Being from East Tennessee, I was thrilled that I could support a company in Tennessee and get what I thought would be a great quality product. After 2 years, the frame on one of my sofas suddenly came apart while I was sitting on it. I removed the cushions to inspect it, and it was obvious that the design was flawed and the manufacturing process was substandard: As you can see in the photos, the horizontal wooden support slats for the cushions have separated from the horizontal wooden support structure of the back of the frame on both sides. These have been fastened with staples rather than more durable fasteners, so this is not only a defect, but it design flaw.

I purchased a loveseat, sofa and chair "Jackson" models just shy of 2 years ago. Within a week I had to have the chair restuffed, and now on that chair the seat springs are gone, the leather is peeling off the loveseat cushions and on the sofa, the armrest collapsed and there is a huge wooden stick protruding from the back of the sofa when you sit down on it. I have no young kids and quite frankly this company should be ashamed of the cheap quality they produce. I know I will receive the same generic response I have just seen in these reviews which is even more shameful.

My wife is disabled so I bought 2 recliners with heat and massage. We have owned these identical 2 chairs for a about 3 years now. When first bought, both were broken straight out of the boxes, the undercarriage had to be replaced on one. You sit in it and it would go completely over backwards, back of your head would hit the floor. The heat only worked 1 day in the second one and by the time the repair guy came the massage had also quit. All parts ordered. Repair guy did a good job. I was happy except the massage feature in the one chair was not usable because it was so loud. The 2nd chair, after all its guts was replaced worked well and was quiet. After 2 months the plastic handle broke on the one that had guts replaced. After 3 months heater quit again in the other, and still could not use massage… Dealer got parts. Ever since then, it’s just a constant something breaking. Now the plastic handle has broken on the 2nd chair.

We purchased a Catnapper Nolan double reclining sofa and chair and a half recliner in November 2012 and the recliner handles have all broken and have been replaced more than once, the cushions are all worn out and sink when you sit down, and the leather started peeling around a year ago. The leather started peeling slowly then rapidly increased and makes a mess every day.

We purchased the Brantley sofa, love seat and recliner less than 5 years ago. All of the pieces are peeling and look terrible. This set cost quite a bit of money and now needs to be replaced. What a disappointing waste of money. We tried covering the furniture with furniture covers but the furniture continues to peel underneath and makes a mess everywhere. I would love to hear from this company and how they can help us with this issue.

I purchased the Malibu sectional in February 2016 after 1 year and 9 months the sectional is completely broken down. The cushions sink down at least 6 inches and you have to sit on 2 pillows to be a little bit comfortable. The cushions will not stay in place either. I am constantly putting them back in place. When sitting on the Chaise lounge it sinks so low you are sitting at an angle with your feet higher than your body which would be fine if it was meant to be a recliner.

I bought the Brantley sofa and loveseat less than 2 years ago. I loved the set when I got it and I recommended Family and friends to get it as well. The quality of the cushions are great and it’s big enough for a family. However, after the 15th month of owning it started to peel rapidly. My parents called me and told me that their sofas have started doing the same thing so it made me wonder was that by design from manufacture so that it keeps the consumer buying more from the supplier? This by far is the worst experience I’ve ever had buying furniture, I am a US Army Soldier and I move a lot to different locations and I’ve never had to replace living room furniture this fast. I’m highly disappointed. I have to go out and spend more money to replace furniture that’s supposed to last you up to 10 years.

I purchased a Catnapper swivel recliner 2 years ago. Since that time we have had numerous repairmen come to problem solve why it continually squeaked. After months of having to pay $85.00 every time they came to check it, they told us to buy a new swivel and base. The cot would be $105.00 plus another $85.00 to come out to put it on. The repair company said they contacted Catnapper and were told that the part was not under warranty. I have since tried to call and contact Catnapper 4 times. Each time I left a detailed message and my number. I HAVE NOT RECEIVED ANY PHONE CALLS BACK. This is the worst customer service I have ever experienced.

Horrible! Sofa began small peeling after two years. Their warranty states it is not covered because of normal wear and tear. This peeling is not normal wear and tear. I cannot find an email address or phone number. I sent a letter with pictures. Have not heard anything.

My husband and I purchased 2 sofas from Catnapper 4 years ago. I wish I had read the reviews prior to my purchase. Within 2 yrs the electric recliner broke. By year 3 the frames are wobbly and the manual recliner on the other recliner also broke. We are a 2 adult household with no children. And by year 3 the leather covering is peeling off "everywhere!" Even on seats that are never used. If you sit on the couches, when you get up you are covered in small pieces of leather/pleather (alien material, I honestly have no idea what it could be at this point). I have never seen anything like this in my life!

I purchased a sofa with faux leather less than 5 years ago. I was told the peeling was taken care of. My sofa now is starting to peel by the head and foot on one side. I feel this should be covered by Jackson furniture. The quality should be better than that. I only use this sofa 2 times a week for 3 hours each.

I bought my sectional over a year ago because I fell in love with the couch on the showroom. It was the most comfortable couch I've ever sat on. We waited 8 weeks for it to be built, sitting on the floor the entire time, because we got rid of our couch at our previous base. It is absolutely horrible. I returned to the store after about 6 months to complain about the couch and was promised that after a year, the couch would "break in" and become comfortable. It's been a year and a half and I'm still waiting for it to become comfortable. I'm so unhappy with this couch. It was $2200 and I feel that a $700 couch from Walmart would be more comfortable than this. It was so poorly built. When you sit on the couch for awhile, you can feel the wood frame because the cushions become so flat. It's amazing how the couch on the showroom floor is like heaven and my couch falls so short. I am constantly having to rearrange the cushions to balance it out.

We purchased the couch last year from the Red Barn Furniture store in Vergennes VT. After a year the couch has lost all support and pillows have collapsed. The couch has a 5-year warranty and no one will follow through with repairs or replacement. The store has been pulling our chain for a few weeks and there is no way to contact the company.

We purchased the bonded leather love seat and sofa May 2015 from a major retail store. A few months ago we noticed the loveseat cushion or peeling and has continuously gotten worse. Then we noticed the back headrest is also peeling. I've noticed other consumers have complained about the same issues. Now we will have to purchase a cover to put on the loveseat to hide the peeling. What has Jackson Brantley done to compensate for the poor quality of its product?

Bought my power lift Catnapper recliner 12-18-12. I called Jackson Catnapper today 9-18-17 to ask about the warranty on the comfort coil seat cushion as the springs are broken under the material. They said I have to find my own technician to inspect the problem and the tech will send in my original receipt with pictures. Then they will send the part but I have to pay shipping and pay for installation. The part is warranted for 5 years.

I purchased a Catnapper reclining sofa and loveseat on September 9th, 2017 from Conn's Furniture. My delivery was scheduled for Sept 10. They called Sept 10 and stated that the sofa was damaged and they would have to reschedule delivery. I rescheduled for Saturday, Sept 16th. They arrived and sofa had 2 small holes in it and thread was pulling away from the armrest. The delivery guys stated that they saw the damage at the warehouse but the manager told them to go ahead a take... stating that the customer probably would not see it.

In February 2015 I purchased a couch made by Jackson Furniture from Fecera's Furniture Store. About a 6 months after the purchase the arm collapsed. The store sent out a furniture technician that tried to tell me that someone leaned on it and it collapsed. When I told him it was just my husband and I at home and no one leaned on the arm or sat on it, the store sent someone to fix it. When they fixed it they noticed that the whole back of the couch was coming apart and at this point the store agreed to order a replacement couch. The new couch came and all seemed OK until the one cushion started to look like it did not have enough fluff. They sent someone out who put more poly filling in it and it was OK for a few months. Yesterday, I sat in the middle of the couch and noticed that I was sinking in very deep.

I purchased a Catnapper lay flat recliner from Big Sandy Superstore in Charleston WV and it was delivered today and within an hour I'm having issues with it. The footrest is difficult at best and the back won't stay up when the footrest is out of like to have a choice of sitting up or laying down but unfortunately it only wants to lay flat!! I will not recommend this chair to anyone!!!

My wife and I love Catnapper brand. Well we used to. We was so pleased with the 1st set so when it came time we purchased another set but in leather this time. Purchased the set in December of 2014. About 8 months after we purchased the tobacco leather furniture we noticed the headrest started to discolor on the love seat. We had a tech come out when we 1st purchased it because the store we bought it from ripped a hole in the back of 1 of the panels. Actually 2 panels. 4 months after the tech came to look at it he returned to replace the panel and forgot to order the other damaged panel. So he said he would return with a new panel for the other side. 2 and a half years later nothing. Now I'm stuck with a love seat with a ripped panel and has now faded. I will never purchase Catnapper brand again. It's sad because the 1st set we bought was wonderful. It raised 3 kids and a dog with no problems. Please fix this issue.

Was going to buy a Ashley furniture and was told that Catnapper would be much better and would help led up better. After one year the leather started to blister and fall off, and Christmas away from the lining. It looks really really bad and needs replaced.

Bought sofa and recliner, was told that it was sturdy and wouldn't peel or wear. Months after buying it the arm started peeling. Motor is loud. Emailed company twice with no response. Worst experience! I sent pictures of all of the peeling, pictures where the leather is coming apart at the corners. I have yet to receive any sort of response. No "Sorry you wasted a bunch butt of money on crap furniture" or anything?? Do not buy their bonded leather! It's a joke. Spend the extra money and buy leather, I'd suggest from a different company as well since they don't seem to want to acknowledge that they have seen how horrible their products are. The peeling is much worse now. This was not long after we purchased it, it's been lightly used and I usually have blankets covering it to protect it. Now the blankets are on it to hide how ugly and cheap it looks.

I loved this Brantley set (sofa, love seat & chair) when I first got it. But within the first year, the frame broke and then the peeling start. The wire inside started poking through the material. This is the worst furniture ever. I paid over $2000 for this crap. It even peels in places where no one sits. It's embarrassing to invite people over because of this terrible product.

We bought this power sofa -- it is just my wife and I, near retirement. We sit on it in the evening while watching TV. Within the first few months, we noticed a sagging on one end of the couch. The furniture store sent a repairman who said the springs had become unattached. Then recently we noticed the seat back on the same side has seemed loose. On further inspection, there is a broken wood section of the frame in the seat back -- it appears to be pine. We love the appearance and comfort of the catnapper, but with little use it has not held up. We purchased it April of 2014. We purchased the piece from Bob Mills Furniture, a reputable store we've had good experience with in the past.

I purchased a loveseat recliner and sofa and had to have cushions replaced three times. The dye on the leather wore off within a year. Of course I purchased the extended warranty and that was not covered. I am never going to buy anything from them again!

I received my Catnapper Power Recliner Model#647494-1903-09 on July 7th 2017. I enjoyed the first week, but I could not get comfortable after that. The chair delivered to me seems quite hard. I have had past back surgery, & I cannot sit in it for long periods of time, meaning 20 mins max! I wanted a firm chair, but this is just uncomfortable. I now have a Memory Foam pillow on it just so that my butt does not hurt me. There seems to be a hump where my legs split. It's just strange... Anyway, was so excited to finally receive this chair, and now just disappointed.

We bought this recliner about 3 years ago and about a year ago we started to feel the coils when we sat on it and it's just all around "shaky" when you recline it. In April, the handle broke and while I was looking for a replacement I found that there was actually a 5 year manufacturer warranty on the coils and reclining mechanism. I went through where I purchased the chair, Becker Furniture, and have been unable to get the recliner fixed. They keep telling me they've contacted Jackson Furniture and then people quit and they have to start all over. I'm so tired of going through the middle man and really want my recliner fixed!

Catnapper sofa and loveseat - I am very unhappy with the quality of the bonded leather on this furniture. We've had the furniture for approximately 2 years and the bonded leather is peeling. We purchased insurance when we bought the furniture, but when we filed a claim for repair, the insurance company refused to repair it. We also had a release lever break on one of the recliners, but insurance replaced it.

I am so disappointed in Catnapper Furniture and Schewel's Furniture. We bought a three-piece set. First the handle broke off the chair, and I found that Catnapper cannot be contacted directly - you MUST go through the store where you bought it (Schewel's Furniture on Timberlake in Lynchburg, VA). I did so and after much discussion, they agreed to send a new handle. Soon after that the handle on the second chair broke. Now we get nothing. I have called several times, emailed several more, had my husband call to speak to the manager and was told by the woman who answered that "she would handle it herself". Nothing from them, and I can't contact Catnapper directly. The cushions on both chairs have broken down on one side. This set is about four years old and it's junk already. Our last set, purchased in New Zealand and shipped back with our furniture, held up well for ten years and went on for another family to use.

Three years ago we bought a reclining sofa and rocker recliner style 517106. The trim wore and peeled but we knew that was not covered. During the first 3 months the handle on recliner broke in two 3 times but a representative came and replaced it. The sofa has motorized recliner. A year ago the stablizer cross bar broke on the rocker recliner. We contacted Conn's where we purchased it and they said to contact Catnapper which we did. It took many calls to get a return call. We were told to send a picture which we did twice with no response.

We purchased a Jackson Furniture sofa less than 5 years ago. Right off we had problems. There were several places on the frame that the fabric was cut too short. The pillows that came with the sofa literally fell apart within days of our purchase. That was only the beginning. The back cushions were not even sewn closed. So over time the stuffing gets pushed out with normal use. We now have a couple on pieces on the frame that have broke. One in the arm of the sofa and another on the back of the sofa. To top that off there's a spring in the sofa that broke and punctured a hole through the material that covers them. The dealer we purchased from is no longer in business and the dealing I've had with Jackson Furniture have been anything but helpful. So much for standing by their product or warranty.

We have had our Jackson comfort gel sectional for about 3 months. The couch end so far is fine, but the cuddler has one big dip in the middle of it. When we first got it it was that way and the store replaced the cushion. Did not solve the problem we still have a big dip. I removed the cushion and looked at the base, the springs only go half way across the seat. I don't know if that is the way it is made or if we got a lemon so the cushion will always sag. Either way it's an expensive piece that brings down the look of our sectional that looks like we have had for 30 years and not 3 months. We were assured at the store that this was top quality furniture.

I purchased a complete Jackson Furniture Anniston living room set in February 2017 and it began falling apart about only 4 months later. It started out with the arms of the sofa, loveseat and chair and a half making loud cracking/popping noises. The cushions look absolutely horrible (smashed down) and there are small rips starting along all the piping of the cushions. This furniture is minimally used by my wife and I and basically only sat on in the evening due to being at work all day. I am very disappointed in the quality of this furniture and thought by spending over $2000 on it, it would last more than 4 months!

We purchased the whole set in February 2015... We started noticing peeling in several places but just overlooked it but now we have covers all over our what we thought was a nice living room suite. I have called and left numerous messages for a call back but nothing!!! This wasn't a cheap set and we are badly disappointed in it. Worse ever!!!

They strive on made with American hands in American... but most if not all materials are more than likely made in China. Bought 2 Rocker/Recliners/catnapper and all materials are junk. Both side handle used to recliner broke, snapped right in half... made with plastic and saw dust. Where is the metal? Speaking of metal the springs are about ready to pop through the seats and my wife and I aren't 350 lb people, we are average sized. The material or chair covering definitely isn't stain or soil resident. These recliners are 2 years old and are pretty much shot. What a waste of money. Guess I need to buy a La-Z-boy... a little costly but worth the extra dollars.

My husband purchased this couch (Catnapper Mercury Lay Flat Reclining Sofa) new from our local Boscov's store in December 2016 as a Christmas present for me. I unwrapped a gift with the receipt attached on Christmas morning & was thrilled to be updating our furniture! The couch was delivered a few days after Christmas. The men carried it in and attached the backs to the bottom of the sofa & I reviewed it for tears & such then they left. I then noticed it didn't come with any informational packaging or pamphlets. The couch had an awful odor (not just the usual "new" furniture odor). I cleaned it and went to bed.

I purchased a set of "leather sofas" in October of 2012. Well, they started peeling September of 2016. The sales guy lied to us and told us they were leather when they are bonded leather. I paid close to $4,000 for this set. They look nice when they are new, but buyer beware these will not last. I have a couch I bought in 2008 that still looks new from a different manufacturer. Please do not spend your money on this brand as you can see I'm not the only one with this issue. I wish I had money to replace these sofas, but until then I have to cover them up because they are embarrassing to have. I expected for them to last more than 4 years. Also, when I purchased the set the loveseat was broken. It got fixed, but it broke again. They are suppose to recline not sure why it broke.

In less than a year the couch, overstuffed chair and accent chair were all falling apart. The accent chair I'm pretty sure was broke from the day we got it but we never noticed until we went to move it and since it was just a year since we purchased we were told there was nothing they could do. It was out of warranty. We are still paying on it and the furniture is junk and homemakers will not stand behind it! We do not have little children jumping on it or anything like that and take very good care of our home and furniture so there is absolutely no reason it should not be in perfect condition! Very frustrated and do not recommend!!!

We purchased a Catnapper reclining sofa in 2014 and it is peeling terribly! Recliner looks 20+ years old. It's embarrassing to have it in my home now. Of course our local store we purchased it from cannot do anything about it now. It's really sad when you buy American made it ends up looking like this. I have two pieces at least 10 years old from La-Z-Boy and they still look awesome.

Received what I thought was a wonderful recliner for Father's Day last year. Chair broke in beginning of July and Boscov's department store told me to call manufacturer, Jackson Catnapper out of TN. When I explained the situation where the chair completely flips over, they stood pat on the 1 year warranty. They also told me to find a furniture repair person and that I would have to pay out of pocket. We are literally talking about less than a month outside of the factory warranty. I offered to even provide a receipt. The customer service rep was unyielding and not even compassionate. A piece of furniture should last a lot longer than a year. Moreover the manufacturer and seller should stand behind the product. Unbelievable customer service especially in today's time.

Yesterday I wrote a review regarding the Jackson Furniture Everest Sectional that I purchased from Nebraska Furniture Mart. After leaving two messages with Jackson Furniture, I received a call from a Jackson representative this morning who was anything but professional. From the moment she identified that she was calling me from Jackson Catnapper, she was rude and defensive. I was very surprised and frustrated by her overall unprofessional attitude at the onset of the conversation. I have never before experienced a customer service representative with this tone before, and it caught me very off guard. When attempting to ascertain what my grievance was, she asked with great disgust, "What is your issue?" I began to try to explain to her that the cocktail ottoman we purchased with the sectional was incredibly understuffed and sagged like it was 20 years old.

I, like others who posted on reviews about Jackson Catnapper Furniture, paid good money at a furniture store for what was sold as high quality furniture at high quality price and after 2 years looked worn and after 3 years needs to be replaced. The customer service is a joke and the email recorded on phone is not an accurate address. I purchased numerous pieces including Brantley sofa, chair, ottoman; Maverick recliner; and 2 Lawson chaise and armless sofa. All have holes, peeling material and are the most uncomfortable furniture I've ever owned with cushions that don't stay in place. The sofa frame--cheap wood comes apart and is broken.

Recently purchased a Catnapper Power Lift chair at American Furniture Warehouse in Pueblo, CO. I just had back surgery and required this for getting myself out of chair and also to sleep in as I cannot rest in my bed. The chair on the floor room was very comfortable and the recliner lay back flat. However the chair delivered to me was quite the opposite. The seat and back of chair are so hard they cause me to hurt if I sit in it too long (15 min.) and resting in it is out of the question. It also will not lay back very far like the display did. AFW sent a rep. to check out the chair stating there was nothing he could do. My only option is to return the chair with a 15% restock fee of 98.00. I purchased this chair based solely on its comfort however am disappointed in the one I received.

The company contacted me and has paid to replace the furniture that was defective. Fast response and great customer service from Jackson Furniture Industries!

We purchased a Brantley 4430 sofa and love seat and within a few years, the leather started peeling horribly on the love seat. We have this set down in the basement area and rarely sit down there except for a game or entertaining. The areas are peeling up by where a person may rest their head. Very disappointed in this set as it looks like junk after rarely sitting in it.

I purchased a brand new catnapper recliner on June 16, 2017 for my husband's birthday and Father's Day gift. Today July 6, 2017 the whole left arm broke away from it. We have not even had it for 3 weeks and has barely been used and is already broken. One of my children reached over the side to pet our small dog and when he did the arm/side just broke away. After further inspection of it, it is made of OSB and had only a small section of wood supporting the arm and attached with thin long staples holding it together. In fact the piece of wood holding it together that broke off is a little bigger than my thumb and there is no way it would or could last very long. I am contacting the store where we purchased it from in the morning since it has a warranty. Needless to say I do not want another piece of furniture made by this company, I just want our money back.

Sofa peeling not even 4 years old. Purchased a 3 piece. Was told soft leather living room set for over $3,000. The sofa started peeling really bad about 6 months ago. It is horrible, the part peels off gets everywhere. Extremely disappointed!

My Jackson furniture matches my living room, it was what we were looking for and we love it. We looked around for different ones but we liked what we bought better. We like how the love seat has the cup holders in it. We also like the softness and size of the recliners. Also, the quality of the leather was not cheap and old.

Transformer went out other day on our sofas that are only about 2 years old. You can't call or email the company. Only thing you can do is write them a letter. Their website says to get hold of the company that sold catnapper to you and I did. And they quit carrying catnapper because they had trouble getting parts from them. So... There you go.

Leather peeling less than 4 years old! We spent a great deal of money on 2 Jackson Catnapper Reclining couches. We have tried working with Badcock furniture store and once they sell you something they don't care. One couch is in perfect condition the other the leather is peeling all over! They told us we need to deal with the manufacturer. Getting the run around! Would not recommend these couches as they are still available for sale at Badcock Furniture. Very disappointed for the money spent, the leather almost looks like it is bonds sams not actual leather. The other couch looks perfect!

We purchased a Jackson bonded leather sofa, chair and ottoman in April 2013. Within 3 months the frame on the back of the chair snapped in two. We called the store and they sent someone out to fix it. A month after that I pulled off one of the couch cushions to discover that the leather around the zipper looked shredded. Again I called the store and they ordered a replacement cushion cover. In June 2015 we noticed a small blemish on one of the head cushions of the couch. Within weeks this blemish began to spread like a virus and turned into a peeling nasty mess. Around the same time we started having the same problem on the edges of the chair.

We purchased this furniture about 2 years ago through local furniture store and shortly after the recliner began peeling. Now it's mostly bare! Now the chaise recliner is doing the same! Now have throws all over it and constantly vacuuming the pieces off floor. Will not buy brand again!

I also am VERY disappointed in this purchase. I bought this sofa about 4-5 years ago & it did not hold up well at all. While it is very comfortable, and I was considering also getting the matching loveseat, the seat cushions are peeling! It looks horrible! I especially like to buy American made products for larger purchases. It is very disappointing to see that the customer service dept. does not call people back either. Sad!

WE bought a sectional from one of their dealers and was told we have a lifetime Warranty on it. We have now had to pay to have the handles replaced 3 times. Customer Service tells me those are not covered however that is not what I was told or my paperwork says. The group they recommend to repair their product is worse than them and have even worse reviews. I will be filing suit against them very soon and we might just start a class action suit if we get more people that are fed up and want to join in litigation against this horrible company.

I purchased my very 1st piece of new furniture in 15 yrs. I am 62 and so excited to be getting my 1st soc sec ck, so I purchased a much needed reclining sofa and reclining loveseat about 2 1/2 wks ago from Badcock in Mocksville, NC. Looks great but not at all comfortable. Due to health problems I am in my recliner quite a bit and sleep a lot. When recliners are laid back there is an open gap of 3-4 in. between bottom of back cushion and seat cushion. All you feel at bottom of your back is a metal bar. Hurts.

I got my new recliner home and within 6 days the whole left side (arm) fell off of the chair. The cheap wood product used broke in several places. I took it back and got a full refund. Look under their recliners at the wood product used. Who would use such cheap material for furniture and then demand a premium price.

I purchased Catnapper Brantley Loveseat and Couch a little over 2 years and the bonded leather on both couches are peeling. In addition, two of the cushions have sunk in. I had to just order a replacement cushion through you all for the Loveseat because the peeling is that bad. I attached images of the peeling on both couches. This is definitely not normal wear and tear.

I purchased a Catnapper Electric reclining sofa in July 2016 at Allen's Furniture in Princeton WV. I had problems with adjustable headrest. I called Allen's Furniture and they sent a repair crew to look at sofa and said they would be back to make repairs. We have made several calls in past 6 months with no results.

We purchased a reclining sofa and matching loveseat featuring Valentino bonded leather. It's frustrating such comfortable and functional furniture would be covered with such a cheap fabric. It began to crack in various places and is now peeling horribly. This is normal, everyday use... not something extreme and not exposed to direct sunlight. When it began cracking I returned to the store where we purchased and they said it was out of warranty so there was nothing they could do.

I purchased a Catnapper lounger from Wayfair 3 years ago. We love our lounger! Unfortunately, it is sitting in our foray, unused because the power switch needs replacing. Wayfair will no longer help, due to a two-year warranty. The only way to contact Jackson Furniture is by snail mail. I wrote requesting assistance with this problem, mailing my letter on April 18, 2017. As of today, I have heard nothing from them. Before this experience I would have recommended the Catnapper to anyone, but that is no longer true. We just want our lounger back!

I had purchased a sofa and loveseat set from a local shop that has since closed up. The surface has been peeling for almost a year on one cushion and back portion. The furniture wasn't even used for the first 2 years I had it. No animals, smoke or hard use. The room is on the north end of the house so no sun exposure. The worst part is the bad section isn't even the area that gets the most use. Frustrating that a product that has seen little use and such an easy environment would fail to perform. The extra warranty I had purchased, does not cover "peeling". Would be nice to have the company step up and offer a solution. I have had other Jackson products that were of good quality, did I just get a random bad one?

2 recliners and a sofa ($4000.00) worth of junk - I purchased this set in San Antonio Texas approximately 3 yrs ago. When I got it home the sofa was already ripped, then within 2 years the supposedly leather started flaking off and the handles on the recliners broke within a year of buying them. This is the worst of worst as far as furniture goes. I'll buy used furniture before I'd ever spend a dime on Catnapper again. The sofa never gets used so I have no review on the 2nd one.

I am two months out of the one year warranty on this living room set by Jackson Furniture. I have the the Mulholland set in sage. The place I bought from was no help. The seams are coming out. Feathers poke you while you are sitting on it and the stuffing in the back pillows wear down fast. The Springs make noise when you sit down and the chair is just very poor quality. Very dissatisfied with this purchase. Still paying it off too. It was suppose to be of high quality. I've bought cheaper sets in the past that were made better. Mind you we have no small children and are at work all the time. So wear and tear is not a factor here.

I've dealt with Creg Damron Furniture for years and always had good experience with them. They recommended Jackson Furniture and said they will hold up good to pets since we have some. We bought the Catnapper and we put it in the living room. I liked the way it looked and it has a good quality. I'm very pleased with everything and I'd recommend them.

I bought sofa, loveseat and recliner about 4 yrs ago. Two yrs ago it started peeling. Now I have had to buy covers for it because it looks hideous. I paid close to 3000 dollars for this furniture and every time I look at it I am sick to my stomach. I specifically asked the sales representative if it was leather. Turns out it is bonded leather. I have called company and left several messages and have had no reply. We hardly ever used the furniture unless company came over so it's not like the furniture was abused or anything. I'm so disgusted to have paid my hard earned money for such cheap made materials.

I regret this purchase so much. We bought a Catnapper sectional a few month ago. It's ALREADY falling apart. The piano wedge cushion started to sink the first 2 days (apparently there aren't springs in that piece). Yesterday, I leaned on the arm of the chaise side and the wood broke! So now there is a broken spot in the armrest. It's terribly upsetting and embarrassing that our brand new sectional looks 5 years old. Not exactly what I expected when I shelled out $2000! Don't buy this brand. I wish I would have found these reviews first!

Paid $5,000 for some pieces from Furniture Fair in Jacksonville, NC. Bought every warranty and add on they offered us hoping this Loveseat and Sofa furniture would last longer than 4 years. Bought a 5 year warranty even. Not even after a full year of ownership the leather (Must be fake leather) started to peel off. My 2 year old son tried to eat whatever this stuff is. It's very hard to clean up. I specifically asked the sales person at Furniture Fair for furniture that was American made and not that cheap Chinese Ashley Furniture junk. I specifically said I wanted it to last over 4 years unlike my last set from Ashley's. The sales rep claimed this was some of the best furniture they sold, so we bought it. We have been waiting 6 months to have 1 of 2 pieces repaired. According to Harvey at FF, Jackson's (furniture producer) has been giving him the run around and now Chip has to handle the situation.

I purchased the Catnapper swivel recliner with the matching recliner couch and loveseat from hhgregg in Macon, GA. The company has gone out of business and advised they did not have any agents in the area to fix the broken furniture and advised me to contact Jackson Furniture directly. I have been trying to contact them since May 2, 2017 and it is now June 7th and I have still not heard back from them. Meanwhile, I am paying for furniture that is broken and is a danger to the children living in my home. I purchased this set because of the great reviews I saw on the internet but I did not have the same experience. Shortly after purchasing the furniture, the recliner broke and sits directly on the floor and the loveseat has disproportioned cushion in the seat and is very uncomfortable to sit in. I would like to have these problems repaired or the furniture replaced. I feel they lack in the field of customer service this company provides.

Jackson Furniture indeed came through and delivered a new mechanism and I had it repaired today!

Our catnapper sectional is just at two years old, the bolts that connect the pieces at the bottom fall out, the leather is peeling off. The recliner catches at the bottom and has ripped the leather apart. Also a frame piece just fell out. The lounger reclines but broke on one side. This isn't normal wear and tear, we paid almost 3,000 dollars and it should last us several years. The dealer has not been any help whatsoever!

I purchased a Catnapper swivel rocker recliner in July 2015 on Amazon and it has been a disaster. The bolts on the bottom started falling off after one year and about 6 months ago one of the main supports broke. Their website does not allow any email help. Don't buy.

About 4 years ago, my husband and I bought two Catnapper recliners. We had them only a couple of days and the rocker spring broke in mine. This started the decline, the chair I had spent more time in the shop getting the springs repaired the first year. We were told that the shop could no longer do it after a year. After about 2 years, they started to peel and all the fax leather has peeled off, and of course another popped spring. If I could afford to replace them I would. I was disappointed how these chairs have held up. I am always a believer in buying American, but Jackson needs to do better.

I purchased a Catnapper sofa and loveseat roughly 4 years ago. Several months ago, I began to notice a peeling spot on the arm of the loveseat. After a few days the spot had spread bigger. Within a month, nearly the whole arm of the chair was peeled. I also noticed a small spot on the back of the chair which in no time also began to spread. The chair looks absolutely horrible and is quite embarrassing when company is over. I have tried to keep it covered with a throw, but the places are too large to keep covered at this point. I'm sick, as there is nothing else wrong with this piece of furniture and I am going to have to replace it. I'm even sicker to see that there are so many complaints regarding the same issue. This furniture should have been recalled.

Leather recliner loveseat - Leather separated around head/shoulder area and starting to come off in a patch! Purchased from Bishop Parker Furniture in Montgomery, Al. Ph.**. 9/1/2014. Del. About a Month later. Defect reported to John **. He says Jackson will not cover?

The Catnapper sofa and loveseat is peeling like the other customers are saying. The leather flakes off on my clothes. I've only had it a little over 3 years. It looks horrendous!!!! Very disappointed with this furniture????

I specifically bought my Jackson Furniture couch and Catnapper recliner because they were "Made in America". After only 2 months I realized the back cushion on the couch was breaking down and flattening out, causing the material to appear loose. I contacted the store I bought the furniture from after getting on the Jackson Website and seeing the given rating of one and a half stars out of five. A repairman came to look at the couch and said literally, "Yeah, this is the time period where we see them starting to break down."

Our "bonded leather" nightmare: Our 3-piece reclining sofa, loveseat, and chair began peeling at less than 2 years old. We had paid for extra insurance. Investigator said they wouldn't cover it because it was "normal wear." Huge patches of material have now peeled off and looks terrible.

Purchased two Big Boy Catnapper recliners from Sears at $1,300 each. Delivered by Wayfair. 13 months after owning them thin pieces of the so called leather started falling off. It started sticking to our skin. I called Sears and was informed we missed the warranty by one month. Told there was nothing that could be done but purchase new ones??? I just want potential buyers to know this is an issue and not to waste their hard earned money on these Catnapper recliners.

Who pays 1700 cash for a sofa and loveseat that doesn't even make to 5 years? This fool. Catnapper is the worst USA made brand for furniture I've ever seen. It's absolute junk. Mechanism broken. Cushion moving out of place under fabric. Total junk. Never again. All I do is sit in the seat. Normal use. That's it.

Lay Flat recliner loveseat - The chair is hard to get out of. The stuffing has separated. The material has ripped. I shattered a tablet because everything falls through the cracks. I think I had it less 6 months with a year warranty.

I purchased the electric Catnapper recliner two years ago. I was satisfied with delivery and set-up. Noticed one spot in the seat needed some more stuffing. I live in Alabama. They sent a representative all the way from Florida to check the chair and repair it. Have had no problems with the chair and extremely happy with it.

Three years the recliner massage and heat quit working. Back of one side broke. Paid Bass Pro Shop 900.00 dollars. They wouldn't even try to help. Jackson wouldn't return phone call. Terrible recliner!!!

Bought a almost 800 dollar chair, a high roller recliner from a store in town I live in about 2 hours away from the factory (right outside FT. Campbell army base). They have been in business for over 10 years and every so often say going out of business sales. This was not happening when I bought mine but about a month later when the chair broke and the whole side came off they said "sorry we won't warranty anything as we are going out of business." They said they would warranty it for one year from purchase if anything went wrong and then 5 years would be covered by Catnapper Jacksonville. Well I went on Google to find this store pulls this going out of business stuff forever since they opened about 20 years ago and are still in business and don't warranty anything! So I tried to get a hold of Jackson Catnapper (from now on I will just refer to them as "JUNK SHOP").

Brought Leather sofas and they peeled less than a year of ownership. We complained to the store Furniture Fair in Havelock, NC where we purchased the product from with no help. Buyer be aware. Don't waste your time and money!

After emails and multiple phone calls, we did receive a call from Tamara with Jackson Catnapper. Tamara **** was extremely helpful and apologetic. We sent pictures of the furniture, original receipt and serial numbers for her review. We were offered an in store credit where we purchased the furniture and are completely satisfied. Thank you Tamara for all your help.

My husband and I bought a Catnapper recliner/rocker approximately 1 and 1/2 years ago. We are the only people that sit in this chair and I was gone on orders for almost a year. Then a couple of months ago we noticed that the material had started to peel and it has only gotten worse. If we had known this would happen, we would not have purchased it. I called the company and they informed me that there is only a 1 year warranty on the fabric and the person I talked to was rude about it. We purchased this because it was made in the US and the salesperson informed us that it was a high-quality piece of furniture. I have purchased cheaper furniture that lasted longer than this has and I will not ever purchase another Catnapper. This company has lost our business forever. We purchased a Lane couch the same time we purchased the Catnapper and it still looks new.

My wife and I purchased our living room furniture on 11/16/15. For the entire time that we have had the furniture, we have had a problem with feathers poking through the cushions. We have pulled enough feathers to fill a Wal-Mart bag. It's embarrassing when guests come over and have to sit on cushions with feathers poking you in the legs and butt. When we first bought the furniture we thought that it was just because it was new and the problem would go away. Not the case, 16 months later and we are still having a problem with it.

Lift chair purchased in 2008, local dealers don't carry anymore. Tried to contact Jackson directly but got nothing but runaround. "Have to contact local repair person. Cannot identify parts from model tag and pictures". Pictures are very detailed and gave a detailed description of part involved. Could replace myself if I could get. Was told entire lift would have to be replaced at cost of new chair. Will have local welder make me a part. What happened to customer service?

Catnapper Winchester Rocker Recliner - I bought two of these chairs 5 years ago. My wife and I both thought them uncomfortable after we had them for a few months. I blame myself for that, because I should have "butt tested" them more at the dealer. My complaint is that the bonded leather is peeling all over the chairs. I have ordered new chairs from another company and will be tossing these out as soon as the new ones come in. I am highly dissatisfied with this product and will never buy another catnapper chair. For $550 each, I should have got more than 5 years service.

Purchased 2 catnappers. One year apart (2015 and 2016). Remote went on first and I had to pay $98.00 out of pocket to replace. Within one week of the chair one remote not working, the second chair had a defective remote. That was replaced at no cost. Where is their Junky remotes made? Mexico? China? I, too, prefer to buy American made; however, just not from Jackson Furniture.

Claude Brown is a high end furniture store located in my town. I decided to spend more money on a couch and loveseat and it was important to me to own an American made product. Jackson Furniture went into detail about how well made the cushions were, foam and springs. In my household there are two adults. We do not live on our couches but within 9 months we were sinking. Once on the website we were told this was normal breakdown. I wish I would have read reviews before purchasing from this company, I would have shopped elsewhere. We have had the furniture for one year. I am calling our local Auction to come and take them away. I doubt that I will get any compensation but hopefully my review will help someone else thinking about buying furniture from Jackson. Hopefully Jackson Furniture will read their reviews and do better quality work.

Ahhh... Jackson furniture is in no doubt, the worst furniture made on the planet. I bought a Catnapper recliner and a Belmont style couch, both back in mid 2012 from Butterworth's Furniture Store located in Petersburg, VA. I noticed the day the chair was delivered, it literally looked like it had just been put together by a shop class - material sagging, staples not even firmly seated, strings hanging everywhere off of the chair. The couch wasn't as bad, until a few months later. Staples cutting into your arms, armrest padding failed all the way to the wood, cushion padding failing, and a damn piece of wood that runs along the seat of the couch where the cushions are against. These feels wonderful in your behind and lower back when you Sat in this POS.

Purchased Sectional in Dec of 2012... Delivered January of 2013... Initial warranty call to place purchased was Bass Pro Shops and issue not resolved so further pursuing catnap per/Jackson furniture has left issues unresolved resulting in a 2600 dollar couch that is extremely uncomfortable and most likely will not make it another year. Receipts and order numbers still on file as well as original furniture tags still in possession.

We purchased a couch and loveseat of blended leather roughly 3 summers ago. The couch cushions peeled and were replaced by the company upon complaint. Now the rest of the couch and the loveseat have started to peel terribly in spots that cannot be replaced by a cushion cover. We have also had to place a board under the cushions for firmness. Very disappointed.

We are both retired now but my last paycheck was used to purchase a much needed new sectional. The sectional was received in late September. When it was delivered, the delivery men stated that we should pull the threads that were sticking out from every cushion of the three piece sectional. I have some knowledge of sewing so this was done very carefully so as not to impair the stitching of the seams. That should have been a clue to return our purchase. Now, three months later, I am repairing split seams. When did people stop having pride in their work? I'm so glad I didn't get that e-mail because I was a nurse. Catnapper is not a company that I would ever recommend. NO QUALITY, NO PRIDE, NO CLASS. Hey Catnapper, nurses have lots of connections, you're screwed in this town.

Bought the recliner <1 year ago. Was used only a few times since it is in our 2nd home. Started peeling and continues to peel. The place of business was going out of business so no recourse except to make consumers aware of the manufacturer. Wish we had reviewed the company before buying.

I purchase a sofa 2 years ago and the sofa started peeling. I contact the company and first they said I was past the warranty or I didn't buy an extended warranty. But I never knew I had to buy extended warranty for a sofa. I paid a lot of money for the sofa and just wanted to enjoy it but the company only wants me to pay more money to replace the sofa. Bad customer services. The company has no integrity at all and refuse to change or replace my sofa. Rating the company is 0 stars and rating the sofa 0 stars as well. I will shout from the roof tops never buy a Catnapper product, unless you just want to give money away for something you will not enjoy.

We bought a recliner from al. power co. It was already broken sitting side ways and would lean too far back. We got in touch with al power. They had it fixed in 2 weeks. It broke again 1 month later. Now no one wants to answer our phone calls or do anything about it. We have made several attempts to contact them but will not answer now. Their web site said to contact al. power place of purchase but they are saying catnapper refuses to repair it or replace it. Said I was too big for it. My wife bought it because it said big man's chair. We want a FULL refund because if they were to repair it, it will more than likely break again. We need help $1200.00 chair.

We purchased a sofa set (chair, love seat, and sofa) from hhgregg in August 2015. We literally saved for over a year so we could pay cash for our new furniture. Our furniture was delivered and sat unused for about 6 weeks until we purchased a television for our living room. Within 6 months the cushions became soft and we felt like we were sinking. A few month later it got so bad we purchased plywood to place under the love seat and sofa cushions. My husband and I do not use the furniture on a regular basis. There may be a periods of weeks where we do not watch television in the living room. We do not have any children or large animals. I called Jackson Group and they said "it is normal wear and tear." I explained how rarely we used the furniture and they still insisted we damaged it.

We purchased a 3 piece bonded leather set including a sofa, loveseat and chair. After having it about 2 years, it began peeling. We contacted the store the insurance co for extended warranty, as well as the company. No one would do anything. It is ONLY the chair that is like this which further proves poor workmanship. The Jackson/Catnapper name is CRAP.

I purchased a Brantley Java Sofa from Conn's Aug 18, 2012 and this sofa has peeled. I have no children or pets. I'm very unhappy about this sofa and the quality of it. I have called Conn's regarding this matter and I haven't had any help. I have my receipts. Please advise your finding

We purchased a Catnapper sofa that all 3 sections recline & a recliner/rocker love seat approximately 2 1/2 years ago. About 6 to 8 months ago the material on the sofa started flaking off & cracking, it looks awful. We paid quite a bit for this furniture & it definitely should have lasted way more than a couple of years. Of course it is out of warranty so the place we purchased it from can't do anything. The sofa has gradually gotten worse & worse. The material is cracking all over & looks like junk (which it actually is), the love seat isn't as bad but it doesn't get used much. Even with normal wear & tear a piece of furniture at this price should never fall apart like it is. I wish I had looked at reviews prior to making this purchase. This company has no integrity at all. You can tell by all of the other reviews on here & elsewhere. Never purchase Catnapper brand!!!

We bought a reclining sofa and rocking leather love seat. We have had it about 2 years. The LEATHER is peeling off it. It is very embarrassing to look at and the company nor the store will take the blame.

Jackson-Brantley 4430 Sofa Model JABRAS3XDB - Being a subscriber to Consumer Reports magazine and knowing that integrity and customer service is a thing of the past I erred in not reviewing Brantley Industries or its reputation. What a disgrace for a 75 year old so called reputable, established company to put out such faulty defective furniture. Whoever took over this company should be jailed for consumer fraud. After an investment of $2132.28 one sofa started peeling off in 15 months. We have no pets or children. Now at 26 months the sofa's cushions are failing. Peeling off like paper. The dealer Regis Bernard El Paso that sold me this junk is now out of business which is fortunate for future buyers.

I bought 2 new "Leather" Loveseats from 7 Day Furniture a couple years ago. I spent over $2000 for this furniture, thinking I wouldn't need to do it again for a very long time. This fee included an extended 2 year warranty that covered (and I quote) "Everything but beaks and claws of pets". Note, it's just my wife and I. All of the kids are grown and out of the house. About a year into owning this furniture, the Cushions and Armrests started cracking and peeling.

Purchased chair for mother in nursing home... Never sat in it. After she died, brought it home and maybe reclined in it 3 or 4 times. Now recliner won't work! Store wants $70 to come look at it plus labor fees. Pretty sad that a $1000.00 chair breaks down with 4 uses. I'm a senior citizen with a fixed income so chair will never be repaired. Will not be buying or recommending Jackson furniture again!! Oh, the chair is only 2 years old and under mfg warranty... which only covers parts... not labor or service call.

We've had this furniture for two years now and the finish started wearing off long ago. I called the insurance company and they refused us service saying it was a manufacturers defect. I called Badcock furniture where we bought them and they are giving us store credit to purchase something else. Thank god we're getting out of this mess! Beware of this brand! Do not buy it!!!

1 yr after we purchased reclining sofa CAT-49445 from Marlo Furniture, the recliner mechanism broke & later the fabric was distorted. The store referred me to the manufacturer, so we wrote them a letter of complaint on Dec. 11, 2015. I have not received a reply... Marlo Furniture Cust. Service was rude & not helpful. Jackson Furniture has no customer service & doesn't stand behind its product. So much for made in America.

Handle for reclining broke. We've only had it slightly more than a year and the "leather" is peeling and cracked. It looks terrible. This is an absolutely terrible product and I'm angry that they won't do anything to fix it.

I have a couch from catnapper and the thing is junk bond leather is coming apart. Spent go money on it and they do not stand behind their stuff. I would never buy anything that they made. You spend all this money for junk.

I purchased the recliner in April of 2012 from One Way Furniture, item # CJF-4790-4-6280. Last month, I began noticing that tiny pieces of the seat and the back of the chair started to peel--the general description of the chair, read, "soft bonded leather"! This situation has continued to escalate, and now large pieces of the leather, "bonded leather" are peeling, and I am now picking up pieces from the floor. The cost of the chair was $699.00. The general use of this chair, should not result in this type of damage. I live alone, and I do not, and have not owned any pets.

We bought a 3 piece Catnapper Transformer set based on the 5 year warranty. Shortly after delivery we started hearing a clank when the recliner was opened. It turned out to be the springs popping out of the bottom and getting entangled into the reclining mechanisms. The local dealer did have Jackson Furniture Co to come out on 3 occasions and replace. The last time they came the cushion had a noticeable hump and when you sat on it it felt like you were sitting on a rod. The dealer said my husband signed the work order as satisfied so "I'm sorry".

Rude is the only way to describe it. Well nonexistent also describes it too! Just trying to find out a ship date to retailer who also can't get any info for higher end recliner on back order for nine weeks. I wish now I had read the consumer reviews before I made the purchase!

Bought several sectional pieces about 3 years ago and just noticed back in the early Spring (2016) that the seat cushions are fraying and seams splitting on numerous cushions. I bought the "extended 5-year warranty" back on purchase, so I called to get warranty service and had a tech come out and about 1 week later get a letter stating my request for repairs was denied as "common wear and tear". The recliner mechanism broke on Easter Sunday and now I have no recliner. I accepted this (not happy at all) and decided to call Catnapper direct as retailer only covers issues in first 12 months (still waiting for my refund on the warranty as it is useless to buy), no phone #. I emailed them, nothing.

I need to be more proactive when it comes to checking reviews before purchasing. I see this product and others from this company cause much disdain. I'm surprised they are not held accountable. I received our sectional and was so excited, only to find that, when you sit on it, you can feel the wood framing. They do not wrap the wood with the cushion filler, they just plop it on top of the wood, so it moves around. It is the same on the footrests and the armrests. It hasn't fallen apart yet, but I can already tell it is a chintzy product with shoddy workmanship. I would not recommend this piece to anyone and will be cautious about buying from this company again, especially after seeing the other reviews. Saddens me to think people don't take pride in their workmanship.

I bought the Jackson Belmont sofa and loveseat and within a week or two, every time we sat down on the sofa, it made a noise that sounded like the frame was breaking. I called and they came out to look at it and was supposed to fix it but then they replaced it (months later). Ok, I was satisfied with that. Now that sofa was less than 1-year-old and the seams in two of the back cushions started to fray and split. As if it were dry rot, not to mention the cushions are pilling terribly. So I looked up reviews and found that this same thing has happened to a lot of people. Does anyone know if there is some type of class action suit? This sofa was not inexpensive. They should be held accountable.

At less than a year of normal use seam on seat is pulling apart. Also finish is peeling off in several areas. A call to Catnapper resulted in them sending me a new seat cover that I cannot put on (I'm not an upholsterer). Poorest quality recliner we have ever bought! Never again. I work for a major retail store and am glad to say that we appreciate our customers, unlike Catnapper.

I do not recommend buying any of their furniture. It is the worse furniture I have ever owned and the most expensive I have ever bought - $3300 for the couch. I do not treat my things like crap. I sit and watch TV and the springs are coming through the seat. I will never buy this manufactured product ever again. I am a very disappointed, unsatisfied customer. I feel taken advantage of. I was told it was a quality piece of furniture which was not true. Nothing like a company advertising something of quality and selling a piece of garbage. Thanks for nothing... I live on a budget week by week thinking if I spent a little more money I will get a better piece of furniture. The couches I have bought at a yard sale or goodwill have lasted longer than a year...

We bought 4 pieces of your Catnapper furniture from AFD of Covington, LA. We went from leather to a nice plushy cloth for a change & comfort. With all the hype & recommendation by the salesman, we were assured that this furniture was an excellent buy. 1 sofa with recliners, 2 love seats with recliners & a big comfy chair that reclines were purchased. Total was more than $3700.00 for a living room set. In less than 2 months 2 pieces were replaced (chair & sofa) due to defects in workmanship. The furniture is built with nice steel framing but the end caps are supported by particleboard which is not sturdy enough for the size of this furniture. Same thing with the chair.

I heard that catnapper was a quality product, I purchased, watched it immediately self-destruct, now I have $2400.00 worth of crap. Residual value $0.00. All this is within warranty period. To start with it is not leather as sold. It is cheap plastic coated fabric that peels like a rotten grape. Being a disabled veteran on a fixed income I feel like I was raped by a company claiming "made in the U.S.A.". I personally contacted the Jackson Furniture Industries approximately 1 year ago and they couldn't even be bothered to respond to my email. What losers! Store that I purchased from has replaced furniture once and done a shoddy repair twice. From phone call to repair was eight weeks, what service. Bernie and Phyl's furniture store in Nashua, New Hampshire is about as reputable as Jackson Furniture company.

I bought a recliner 11 years ago that is from Jackson Furniture Co. The square bar broke that lifts the foot. I asked the Jackson Co to let me know if I could buy one and I would fix the chair and I would pay for the part. I received the part today at no charge. I bought two of their chairs at the same time and they cost about $800 each and I will say this is the best $1,600 I have ever spent. This is the best chair I have ever sat in. Thanks for the part Jackson Co. Oklahoma City, Okla.

I purchased two dual reclining sofa tobacco Catnapper style Dallas tobacco color three years ago. My husband sits on the end of one and I sit on the end of the other. On both ends the color is wearing off. I thought this would be the last furniture we would have to purchase as we are seniors and was so proud of the furniture in our living room. Now I am embarrassed for anyone to come over. We had even bought a Uniters protection coverage just to protect us from this situation and was told that was normal wear and tear and was not covered. Though if cigarette burns were though the sofa it would be covered. I contacted the company about the sofas and never heard back. We put it on a payment plan and it was losing its color before we had it paid off. Very disappointed with Jackson furniture Dallas line of Catnapper dual reclining sofa 90 inch.

Catnapper reclining couch - I wrote a letter and sent pictures of peeling on couch, have not heard a word. My wife is 5 feet tall weight 120. She sits on recliner couch and where her elbow rest, and her head and legs rest have peeled couch. Is a piece of junk. I am 78 years old, thought would last us for our final years. Guess what? It won't... We will have to buy a new one. These people will have to answer in the sweet by and by.

In February of 2014, we purchased the Jackson Furniture Belmont sofa, loveseat, and chair. Less than a year after owning it, the seams were splitting on one of the back couch cushions on the main sofa, a bottom cushion on the loveseat, and the edge of the ottoman. Called and the warranty does not include 'splitting' of the seams. Infuriating! This was NOT cheap furniture! We do not have any possible wear other than 'normal' -- no animals, no rough-housing kids... This shoddy workmanship is unacceptable; particularly, since they say, "Precision Tailoring and Inspection..."

I purchased a Catnapper sofa and recliner in 2013. A few months ago I noticed that when you slightly push on the seat cushion of the sofa, you can feel the spring. You can also feel it on the seat on the recliner. I contacted the store where I purchased it and they couldn't do anything as there was a 1 year warranty. They gave me the name of a repairman that charges $90 to walk through the door. If any parts are needed, I would be responsible for that. My husband and I are not large people and have no kids or pets living in the house so I felt that the furniture should have held up a little longer than 2 years.

I have purchased a Jackson couch/sofa from TD's Outlet in Sumiton, Alabama. This is the worst piece of furniture I have ever purchased. I have only had it for just a little over a year and would expect it to be of at least some quality. When you sit on it, you are sitting on the frame. There is a 1x2 board which is the frame and any place you sit, you fall in the back of the sofa. On the right side, the staple is coming out to the point it scratches you when you rub it. I have made a major mistake choosing Jackson Furniture sold at TD's Outlet in Sumiton, Alabama.

Needed to inquire about a repair for a 1-year-old Catnapper reclining loveseat. The hidden D-Pull handle pulled out because the nut had fallen off and, since I live in a rural remote area, I needed help to figure out how to put it back on. No big deal; nothing was broken. So, I went to the Jackson Catnapper website only to find out that it has no phone numbers or email addresses or names to contact. I was able to find their phone number (423.476.8544 x3 for Customer Service). The person in that department evidently did not have a working understanding how voicemail works because he or she had not set up the voicemail box for the entire Customer Service Department (probably some guy named Ed), so I had no way to leave a message and the computer hung up on me.

I purchased a catnapper sectional paid $3246.88, it was delivered in February 2012 11/2 years later small peeling places started appearing which became worse over time. I called the furniture store where I purchased the sectional. A repairman was sent who took pics & ordered new covers, about 4 months later in early part of 2015 the repairman returned, put the new seat cover, and covers on the upper part of the recliner. Less than 2 months later the peeling started again. The repairman came took pics said to wait, see if anything else happens, it's been another 3 months, the peeling is worse.

Purchased a 3 piece furniture set about 3 years ago. After about a year the "leather" cover started peeling off. This furniture is a waste of money. Very poor quality. The company will not replace the furniture set.

Fabric ripped, cushions lost padding in less than a year. Was told fabric is not covered, no solution offered for loss of padding. Sofa is just over three years old, no extreme use of furniture, yet now it is close to unusable. Run if you are thinking about purchasing any Catnapper sofa or loveseat.

Today 12/05/15 I received my new Catnapper Mega Power Lift Recliner, Manufacturer Number 489829 aka: Catnapper "Pow'r Lift" Full Lay-Out Chaise Recliner. It is advertised as featuring a Power Lift/Lay Flat recliner, a tall back channeled for ultimate support and comfort, premium padded bonded leather, comfort coil seating, and a 450 lb. capacity rated lift chair. There are photos that show this chair in a fully reclined (Laid Flat) position.

Catnapper Leather Recliner. We bought this recliner for $499.00 in 2011. When you recline the back goes back too far and seems to be broken. My husband's recliner is older than mine. I am very disappointed. It was purchased from Flynn Furniture in Madison, NC.

Catnapper Leather (Like) double reclining sofa - Purchased the above couch in Nov. 2011 from Knoxville Wholesale Furniture when it was located on Paper Mill Dr. Knoxville, TN. We paid close to 1500.00 for sofa and matching recliner. We noticed at the beginning of this year 2014 the material on the sofa was just rubbing off from use NOT ABUSE. I finally pulled ALL paperwork including warranties, original receipts which I kept and saw that it is not covered. I could understand that if our couch has been abused but there has only been two adults using this couch at all times and should last longer than 3 years!!!

I purchased the Cortez sectional made by Catnapper Furniture around 2012. In only a year, the leather started peeling of the furniture. Three years later, the furniture looks terrible and I'm sweeping up pieces of the leather every single day. I have never been more disappointed with a purchase, especially considering I spent over $2000 for the complete sectional. I would never recommend this company and certainly not this particular line.

On 9 Nov 2013, I purchased several pieces of furniture from Wholesale Furniture, Rivers Ave., North Charleston, SC, to include a couch, love seat, two end tables and matching rocker chair. A spring broke in the cushion of the love seat and the material on the back cushion came partially loose from its stitching. I would like to mention the furniture was manufactured at Catnappers. The Limited Lifetime Warranty reads as follows: Comfort Coil Seat Cushions Five (5) Year Warranty.

I purchased an oatmeal leather sofa and love seat from Jackson Furniture. I paid over $2500 for both pieces and the back of the sofa has started peeling and cracking. I contacted Jackson Furniture and they stated that it's normal wear and that it's not covered under warranty.

Their furniture is pretty, but BUYER BEWARE! I purchased a couch for $660 in the end of May 2015. It is not the beginning of November 2015 and the couch started dropping STAPLES from the bottom... VERY DANGEROUS if you have a crawling infant like I do. Swallowing a staple is not something I'm willing to risk with any child. So, they told me that my couch has the lifetime limited warranty through the manufacturer. IT'S A LIE. This manufacture has a clause that does NOT offer warranty on products sold from a liquidator, which this company is. They lied. And if they didn't know, they should know that information. Either way, I'm willing to take fault, as I did not research as in depth as I should have I suppose.

Recliner on the section and the chair - I got them from rent-to-own, they last long. I own them money but first day I paid them off, Rent-to-own wouldn't fix them anymore. I spent 5,000 for recliner that I can't use.

We bought a three piece sectional and a recliner from Dream Furniture in Middlesboro KY. The rocker recliner squeaks and sounds like wood rubbing together when you try to rock it. All the arm cushions are flat and broke down. The back cushions stay smashed way down no matter how much you try to fluff them up. And worst of all, you can feel the springs pushing up through the cushions. Cushions and ottoman boards were all broke down within two months of use. This is the most expensive suit we have ever bought and I must say it is the worst.

We purchased a Jackson sectional for 3,000 in Feb 2015 from Furniture World Galleries in Paducah, KY. The arm rests are dented in, the main wood support is broken in the 3 seater section, a piece of wood is poking and about to rip the leather on the 2 seater section. This is just 6 months of normal use. This was the most expensive furniture we have ever purchased and we got a lemon. We contacted the seller, they claimed it would be fixed but we haven't heard anything from them in 2 weeks.

We purchased a leather recliner. When chair was two years old the leather started peeling off. Left voicemail messages with no response. Sent emails with no response.

Catnapper recliner heat & massage - My children & I bought this chair for Father's Day & 2 months heat & massage stopped working, cord was frayed. Well we loved this chair but a month or so after heat & massage stopped it started tilting to right, poor quality on inside boards broken, just completely heartbreaking to say the least. We bought at Babcock in Oxford AL, no luck there either. $700 for oversized Catnapper recliner is lot of money that we saved for a long time. Waiting to hear back from Jackson Furniture. Please say a prayer they make it right. After reading all these complaints class action lawsuit comes to mind.

I purchased two recliners that is bonded leather & the salesman at the local furniture store stated this is tougher than leather. It did not hold up to mild use! We have no children or pets. It started to crack & peel. I contacted the company & they sent material to replace the areas. Since it had been over 1 year since I purchased the recliners, then I would be required to pay the upholsterer for the labor. I took that piece of fabric to the upholsterer that was recommended by the local furniture store where I purchased the product. He did not think it was worth repairing as it is not a quality product. I now will be buying 2 new recliners but it will not be from this company or the local furniture store that I purchased those. Do not buy!!

I purchased a sofa and love seat from Farmers Furniture store in Thomasville Georgia in January 2013. The furniture was sold as premium leather. I was away from home for most of the year of purchase and began daily use of the furniture around June, July of 2014. The arms and cushions are peeling and it isn't leather. Leather breaks but doesn't peel in the way this has. I will never buy anything from Farmers Furniture or made by Jackson Furniture Industries. Farmers should not be selling this junk. I paid too much for it to have to replace it so soon. Jackson Furniture Industries shouldn't be able to make and sell this product. It's not a good product.

I have nails hanging out broken feet structure. I have had this for 4 months. I really don't know what to do or who to call. I bought the furniture from a HHGregg. Their display of the suite I bought was way better than what I got. I even went back and pick the display apart and it had no nails or broken feet. It didn't sound like it was groaning when I sat on it. Hell I flopped on it and nothing like mine does. I'm pissed. That is false advertising to me. What do I do.

I bought a sofa and recliner in October of 2015 from Boscov's of Westminster and the chair was lopsided and replaced after 1 month and the new chair is just as bad.... It looks like my furniture is 10 years old and it's less than a year old. HORRIBLE.

I bought a catnapper chair in May 2015 and already had the repairman out and I was told this chair has issues with the foam bunches up so it's defective. So now what? I complained to the store and to actual company and I still have the defective chair - no replacement...

Purchased Feb 2014 reclining sofa and chairs. Initial problems with reclining mechanism upon receipt which the store handled the repair. It took a long time to get the repairs right with delays on parts and repeat mechanism issue while still under warranty. At time of repair noted foam and fabric issues: fabric pulling apart at cup holder tray, foam bulking in some areas and thin in others making poor posture in seating. Cushions thinning and flattening on seats, seatbacks and footrests. Foam is too thin twisting underneath fabric. Worse yet just at about 14 months the fabric at the headrest started peeling (noted to be so thin like the skin under an eggshell). The retailer is currently still trying to assist us with the above. However, I don't see how the fabric could be repaired satisfactorily. The peeling would probably continue again. I would never buy Catnapper again nor Jackson Furniture product. I am disgusted with this furniture and the money wasted.

Do NOT buy Jackson Furniture products! After just 2 years, the "leather" on this expensive Catnapper sofa has started peeling off on the headrest. I wish I had read all of these reviews before we bought this sofa.

I bought these two years ago and now starting peeling and bubbling and I try to contact them too many times but no luck. Even I provide photos but didn't work. Please don't buy anything from this company. They ripped off your money.

I bought three Jackson Catnapper Reclining Chairs in JAN 2014. In AUG 2014 I bought two more. When I got the two additional chairs, they were not the same dimensions, height and front to rear as the ones I had purchased before. I called the local Jackson Customer Service rep and left several messages. He didn't call me back after over a month of trying. I then called the main plant for the head of Customer Service, I left several messages on her phone, and after one month I never got a return call. I then asked Rachaels personnel to help me. After three weeks they got a couple in and I traded one for one I had. The bonded leather material is warranted for 12 months. At 14 months, the material on one of the chairs started to come off on the top, seat and leg cushions to the points where it was embarrassing.

As I'm seeing all over this page. I purchased a brown "leather" couch and rocking/recliner loveseat. Spent around $1800 from furniture expo in baton rouge. Just around the 15 month area the "leather" started peeling all over. I spent a lot of money on this stuff thinking I was going to have some nice couches for a while. It's JUNK, the recliner backs are bent to the side from sitting. I'm 5'9 230. Not a little guy but this is just not acceptable. My couches look like they are 30 years old and I'm not in a position to buy something new so soon. And honestly a little scared to spend money like that again.

I purchased a sofa and loveseat and I'm not happy with it. Reason is the furniture is only 9 months old and already the cushions are getting flat and starting to sag. You can feel big wood parts that stick up from the seating and this was not a cheap set. I'm very disappointed. Had I read the reviews first before purchasing this I may have not made this purchase at all. Not happy and I want to know what can be done as there is not much contact information about this manufacturer.

We bought a Catnapper recliner from Boscov's in Hazleton back in Feb 2015 for my disabled father who is in a personal care facility. Within two months the mechanism that controls the upright & reclining motion stopped working. The chair is stuck in a reclining position and cannot be used. I had contacted Boscov's thinking they would just replace the chair as would another furniture company (Ashley furniture) I have felt with in the past had done. Boscov's stated they don't do that but sent a repairman who looked at the chair & said a part needed to be ordered (probably from China) and it would take 4-6 weeks to come in. What???

I purchased a Jackson/Catnapper "leather" rocking recliner sofa and loveseat. Thought I negotiated a good deal with Rachel's furniture in Keller but was never told about the very poor quality of the "leather" covering. These pieces of junk. Actually, it is what they call a bonded durablend leather that is about 1/2 a millimeter thick. No wonder it felt so soft. It also began to crack and peel with just over 1 year of ownership. Had warranty work done on stuffing a few months prior to this and was informed of the poor quality of the furniture by the furniture repairman.

In 09/15/2013 I bought complete living room set from Conns Appliances, Inc. located At: 20051 Katy Freeway, Katy, Texas 77450. My living Room Models Number: 443003 443002-9964-443010. My Total Cost was $2901. To make it short as you can tell, it's only about year and eight month. 6 Month after warranty expiration.. only year and few month and everything already cannot be used?

I purchased a sofa, loveseat, oversized chair, and ottoman. After it took several months to receive all my furniture, it started to come apart. The frame on the back of my sofa had broken. They sent someone out to fix it with no problem. Now both of the arms on my oversized chair have broken, nails were sticking out of the back inside of the chair ripping the cushion and if you were not careful it would cut you. The loveseat fabric is coming apart. I called Flynn Furniture where I have purchased it. They came and got the furniture to be fixed. In the meantime, the sofa which has previously been fixed, the bottom frame broke. I called the store and now they are saying the furniture has been misused and might not fix the problem. I would not recommend this furniture to nobody!!!

I'm in shock from reading all these complaints about Catnapper! I bought an oversize Catnapper recliner about 4 or 5 years ago, and it's the most amazing piece of furniture I have ever had, I'm serious! I make people sit and lie in it when they visit, it's like lying on a cloud or something. My husband and I make jokes about falling asleep so fast in it. It's so soft that I never feel any pressure on my body anywhere when I'm lying in it, I'll have to say it has saved me a lot of pain and insomnia because of helping me with some physical problems I have. This recliner rocks and is on a pedestal. I don't know what to think now, after these reviews on here! I had planned on ordering a sofa from them but not so sure now....hmmm.

My husband and I bought a sofa and love seat made by Catnapper. Both have staples coming out and areas where the material has separated allowing the seat to slip forward. Also the lounge bottom only has cotton batting without any support and it has separated. We have only owned these pieces a little over a year. I feel the store where we made this purchase should make this company at least repair these pieces. The store is Big Sandy's at Cross Lanes WV.

I purchased the Catnapper in September of 2014 from Levin Furniture in West Mifflin, PA. The back of the chair, specifically the frame, broke in January of this year. Levin Furniture sent a service man out who was able to repair the chair. In March of this year, the same part broke again. I've contacted Levin Furniture, who sent a technician to check the chair. He said he would order a frame for the back and a new mechanism because the original was bent because the back broke. I have been waiting 4 weeks and still no repair.

My furniture is less than 2 yrs old. Being 64 years old I have bought a few pieces of furniture in my time, but this is the first and last time I will buy Catnapper brand. The cushions are so hard and it is like someone blew up a balloon under the seat. I am getting more response from the store I bought it from than the company itself. The store is fixing the seat at their cost. Catnapper said we should have to pay the shipping but the store is covering it themselves.

I bought a Catnapper sofa/love, actually 2 sets about a year and a half ago. I am very busy and not able to just sit back and relax, so my sofa has probably been sat on 50 times since I got it. The padding on the sofa is wadded up like I am sitting on a wadded up towel. I reported it about 2 months ago, they just contacted me and said they had the wrong # is why they haven't contacted me, they actually said they left message on a wrong #. I have to now pay labor for something that was a defect in the sofa and nothing that I did, like I said, maybe sat on 50 times. I can understand the labor charge if it was something I had done but it was a defect in the sofa, so it's wrong for them to charge me. I have spent thousands over the years buying Catnapper but not anymore, this is the last time.

I purchased a couch and loveseat made by Jackson Furniture from Laughlin Furniture in Shelby N.C. on Nov. 17th. 2012. It was 429 Bradford Sand Nail Head Trim. My husband and I paid over 1000.00 dollars for the set. Well a piece of wood from the frame is sticking out the back of the right side of the couch under the fabric and the right side of the armrest has crushed in. This is the cheapest made furniture we have ever bought. I am getting ready to contact the place where we bought it and try to contact Jackson Furniture also. We are not rich and we only have one income coming in. We cannot afford to buy new furniture after only a couple years. I was so hoping this furniture last like the furniture we had before. We passed it to our children and it is still in great shape. It was not made by Jackson Furniture may I add. I'm praying I have some luck fixing or replacing this furniture.

We have called and emailed and even offered to buy a motor. The chair was a gift and thing has never even worked. They won't even help us in any way.

My husband had bought a catnap recliner from Bones furniture store in April of 2013. Did not pick it up till June 2013. We were redecorating our living room and did not start using it till Sept of 2013. I can't tell you the disappointment we had a few ago when the bonded leather started peeling on the back of the head rest. It looks atrocious and when I called Bare Bones they said out of warranty but I can purchase a new back for the price of 200.00 dollars. OK so would I be stupid a second time and pay for something that has inferior workmanship? Uh no!

My husband bought 3 different types of Catnapper recliners from a local store in our area--Big Sandy Furniture--in August 2013. He paid $2100 for the three recliners. His is a Leather Touch rocker/recliner, which is rarely sat in. My granddaughter's is a Duck Dynasty camo fabric rocker/recliner, which is used frequently. Mine is a fabric-covered, fully reclining electric recliner, which I constantly sit in because of health issues with my back and legs.

I bought a chair and couch from value city furniture. Shortly after, some of the springs popped and the cushions were losing form. I went back to value city and said the furniture, which was made by Jackson Furniture industries, stated that the company had a lifetime warranty on the springs and a warranty on the cushions. You could also feel a board in your back because you sunk in on the couch and the arm rests caved in because all it is is cardboard.

All of sudden for no reason "leather" bubbling & peeling off chair arms & headrest where there is minimal body contact. Will be contacting store where purchased & hopefully because they are such reputable place something may get done. But after reading all the complaints looks like we're gonna be out of luck like rest of these folks!!! Poor quality & sounds like really poor company!!! Area on arm is where your hands won't even reach unless they're 6 ft long!!!

I purchased a love seat and sofa by Jackson Furniture in January of 2013. Only two years later, the furniture looks horrible. The cushions are frayed, flattened and there is plastic wire poking out of them. I called the store we bought it from and was told that there was a one year manufacturer's warranty, which has of course expired. If this is what you get for "buying American", I am definitely finished doing so. I will never purchase this brand again and will tell everyone I know not to do so either. Two years, and it looks like trash. I wouldn't even donate it. Buyer beware... DO NOT buy furniture from Jackson. You will absolutely regret it.

Purchased Catnapper Voyager power Sofa, and a Catnapper Voyager power Love seat from Kings Furniture store in Madisonville KY Jan. 1 2014 for $2540.98. The padding in the leg rests on the sofa and love seat was so thin you could feel the bracing. The left arm rest on the sofa has a indention where my arm lay from lack of padding. I contacted Kings furniture on February 28th 2015 and was told warranty had run out and I needed to call furniture fast repair. I did call and he immediately said it would cost me between $350.00 to $500 for repairs. I explained the warranty had elapsed only a month before, he told me to call Catnapper, which I did, got a voice mail, left my name and phone number, and they never called me back.

We purchased a sofa and love seat that was leather and paid over 2000.00 dollars for them. In less than 2 years they were splitting and so called leather was rubbing off. The company we purchased them through was helpful as they could be but when they forwarded our pictures of the deterioration Catnapper said basically out of warranty. This furniture is terrible. We are a middle aged couple - no kids, no pets and it just fell apart. We are not jumping on it or abusing it. I will never again buy anything with their name on it! This stuff looks terrible but I make sure I tell everyone who made it stay away from Catnapper!

I received a catnapper recliner/rocker (camo) for Christmas in 2012 from my wife as I had become recently disabled. This was to replace my old chair (15+ years old and second hand) that was just worn out and causing me issues. The right hand side frame on the back (bolstering?) has broken. After turning the chair on its side and removing some of the upholstery staples in order to get a better look at what happened I was shocked to find the chair is made from low density particle board and plywood. I surely expected much better quality from a US-made product. After all that is one of the major selling features for us, supporting North American manufacturers.

This is what I do for a passion, not a living... Fighting for the small consumer (like me). That is money people worked hard for and got sold a bad product. Look out Jackson Family, here I come. We have had this set for less than 6 months. The cushion has been replaced with a lot of struggle with our LOCAL store and the chair is just as bad, but you can't just slap a new cushion on it to repair. The tacks have popped off, color has faded and the cushions are failing. Now as for the color fading, I know sunlight---not with me, in the room there is just one bay window that never allows direct sunlight. Not all that sunny here in Wisconsin. Wish me luck. When I get some developments on my issues I will post them.

This review is not overstated, it is the absolute truth. I purchased a couch and loveseat from Jackson furniture and cannot believe they would rip the public off by selling their junk furniture. The armrests that are covered with material are literally made of cardboard. Simply by lying down on the couch with my head on the arm, it caved in. The cushions, after about 3 months, were totally out of shape and look terrible. I paid $1500 for this couch and loveseat and it is without a doubt the biggest rip-off I have ever experienced.

We purchased a loveseat and couch made by this company. We had less than two years. The leather has started coming off and the area continues to get larger. This was expensive furniture. The warranty only states material covered for a year. Will never purchase from this company again. I guess I will have to live with it anyway. I can't afford to replace after less than two years old.

Less than 1 year ago, I purchased a Catnapper power lift recliner for my mother. After a week she noticed a noise coming from the side of the chair. I called Jackson Catnapper and was told they couldn't do anything about it because it was sold originally from Sears, but shipped through Cymax (one way furniture). After a few months the problem became worse. Now the darn thing doesn't recline at all!!! I called Jackson furn. and finally got Carol to order parts (actually not sure they have been ordered). Not sure who can install them, but hey, I guess Catnapper doesn't care. Also, never got an order # for the parts to locate them!!! Angry, Angry, Angry!!!