Jackson Furniture Industries

Jackson Furniture Industries

aka Catnapper Furniture

 2.7/5 (941 ratings)
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  • 1 stars

About Jackson Furniture Industries

Since 1933, Jackson Furniture has been a family-owned furniture production company with products made in the USA. Featuring Catnapper Recliners, we create furniture to live where you live. Available from dealers across the US, Jackson Furniture has made millions of customers happy over the last 75 years. We pride ourselves on our extensive testing and detail-focused production, which makes Jackson Furniture unique in the industry.

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2022

Like many others who left reviews, after 3 years the leather on the back of the loveseat is peeling and breaking down, this is with minimum usage and regular care. I have other companies furniture I have had for 20 years and more usage and not a problem. Junk material….

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 15, 2022

We purchased a Catnapper power reclining sofa w/power lumbar in April of 2018. In less than 6 mos the frame started to sag on both ends. It was "repaired" under warranty only to have the complete frame collapses. We started a full warranty claim to have the sofa replaced in Oct 2021. We paid the $55.0 warranty fee and waited. Our local Catnapper dealer was told several times the "delivery" date. None of which ever happened. The last stated delivery date was early June 2022.

The next thing we heard was they, Catnapper discontinued our sofa model and thus the warranty was null and void. We were offered a different style replacement loveseat that has the lumbar but we have to pay an additional $385.00. This company manufactures junk and lies about their so called warranty. The local store that is taking care of all this also told us that if this new loveseat takes a dump, we're stuck with it. I highly recommend you never purchase any of the Catnapper products.

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2022

    I paid $1,100 for a lift chair for my elderly mother. I had the chair for six months when my mother was getting up and the arm broke causing my mother to fall. After months of trying to get a refund or replacement Jackson Furniture has refused to honor their warranty saying it was abuse. How is an old lady getting up abuse? This company is crooked! Do not buy anything from them. I will be adding my mother's fall into our lawsuit.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 1, 2022

    Crap! Took my money. Lots of it saved a long time to get a sectional that wouldn’t hold up under a mouse! Arms are cardboard, cushions flattened, board in front breaking looks like a truck run over it, no one will do anything about it! What kinda business you running! Beware. I bought mine at Hoosier furniture in Plainfield Indiana. Yes they will be real sweet to you until you take delivery then within not even 3 months you gotta call for repair and they want you to pay to have it picked up. Seriously? We are retired on a fixed income, didn’t know we were buying junk for over 3500.00 that’s a lot of money to us! So beware!!!!

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2021

    I purchased a Jackson sofa from Big Sandy Superstores in Ashland KY in Nov., 2019. One day while getting up from the sofa, the arm rest collapsed as I raised myself. I emailed Jackson and they told me that I would have to find a repair person and that labor and parts were my responsibility. I had a thought though. I leaned the sofa forward enough to pull back the fabric stapled to the bottom, then found the collapsed piece of cardboard/armrest, pushed it back into shape, stuffed it with pillows, and used a stick to tamp it down as close to the original shape as I could. I can't believe I paid what I did for a sofa with this kind of cheap material in the armrest, and then encountered such poor, uncaring service. Save your money; buy quality the first time!

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 20, 2021

    After 3 Months of use, the recliner seat broke down and became flat on one side, thus you sat lopsided. This created a major problem for my back. I am not a big person, weighing 112 lbs. Will never buy buy this junk again. Will stick with another brand.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 16, 2021

    Paid $3,000.00 for a piece of junk sectional. When you sit on it it sinks you almost to the floor and cushions slip out from back. Springs squeak!! Sooo disappointed. Most I've ever spent on a sofa. But it was my dream to have a nice sectional to seat everyone.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 3, 2021

    We purchased two recliners on two separate dates. The first recliner broke at the frame that sits on the floor within two months. The 2nd recliner the lumbar did not inflate which we noticed as soon as we got it in the house. Now we have noticed that on the 2nd recliner the wood in the back that is the support to keep the seat from moving backwards is cracked. Of course we know this is from the way our son flops in the chair however if the chair is really built out of a strong material this would not happen. The wood is made of a pressed wood of some kind. The integrity of the product is very lacking I do not recommend purchasing a catnaper recliner.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2021

    We paid top dollar for a living room set 3.5 years ago because we didn't want used furniture and we didn't want to have to buy furniture for a long time. We were duped into buy Jackson/Catnapper furniture from Price Point Furniture and we were told how awesome it was, it's crap. We have treated this furniture with the utmost supreme care like it was a newborn baby and already the finish is starting to peel off of the "leather". What a ripoff this company is.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 12, 2021

    I purchased the sectional and within a year the vinyl was peeling off of the front cushions and seat area. The ottoman is horrible. It's probably the worst of the parts. This is very cheaply made and I wish I would have read some reviews prior to buy this. Mine looks like many others who have posted photos. What a disappointment.

    15 people found this review helpful
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    Jackson Furniture Industries author review by ConsumerAffairs Research Team

    Find quality sofas, recliners, sectionals, lift chairs, sleepers, accent chairs, cocktail ottomans exclusively at authorized retailers. Most items can be ordered in customized colors and fabrics.

    • Features: 100% gel-infused memory foam inserts and 15-gauge heating tempered coils.

    • USA-made: Created and assembled in the United States since 1933.

    • Warranties: Limited lifetime warranty covers frame, springs and recliner mechanisms. 5-year warranty covers comfort seat cushions. 1-year warranty covers sleeper mechanisms and all other parts.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Jackson Furniture Industries Company Information

    Company Name:
    Jackson Furniture Industries
    Address:
    P.O. Box 1359
    City:
    Cleveland
    State/Province:
    TN
    Postal Code:
    37364
    Website:
    www.catnapper.com