Jackson Furniture Industries

Beware and please research thoroughly any & all reputable review sites before you buy. Make sure your research includes safety of the product, design and workmanship of the product and customer service to warranty.

We have barely had our furniture for a year and it is falling apart! The recliner motor is making noise and barely works. The other recliner foot rest won't go all the way in. We were watching a movie and one side of the foot rest collapsed under my 14 year old's legs. The threading is coming out. Since the cushions are broke in now there are gaps between them, and the couch swallows everything and looks cheap. I paid over double for this couch and loveseat than I did for my last set of furniture and I absolutely HATE it! I will have to somehow purchase new furniture soon. Not easy for a single mom with two sons (5yr old & 14yr old). Our last set of furniture lasted us 10+ years. Very disappointed!

Like many others who left reviews, after 3 years the leather on the back of the loveseat is peeling and breaking down, this is with minimum usage and regular care. I have other companies furniture I have had for 20 years and more usage and not a problem. Junk material….

We purchased a Catnapper power reclining sofa w/power lumbar in April of 2018. In less than 6 mos the frame started to sag on both ends. It was "repaired" under warranty only to have the complete frame collapses. We started a full warranty claim to have the sofa replaced in Oct 2021. We paid the $55.0 warranty fee and waited. Our local Catnapper dealer was told several times the "delivery" date. None of which ever happened. The last stated delivery date was early June 2022.

I paid $1,100 for a lift chair for my elderly mother. I had the chair for six months when my mother was getting up and the arm broke causing my mother to fall. After months of trying to get a refund or replacement Jackson Furniture has refused to honor their warranty saying it was abuse. How is an old lady getting up abuse? This company is crooked! Do not buy anything from them. I will be adding my mother's fall into our lawsuit.

Crap! Took my money. Lots of it saved a long time to get a sectional that wouldn’t hold up under a mouse! Arms are cardboard, cushions flattened, board in front breaking looks like a truck run over it, no one will do anything about it! What kinda business you running! Beware. I bought mine at Hoosier furniture in Plainfield Indiana. Yes they will be real sweet to you until you take delivery then within not even 3 months you gotta call for repair and they want you to pay to have it picked up. Seriously? We are retired on a fixed income, didn’t know we were buying junk for over 3500.00 that’s a lot of money to us! So beware!!!!

I purchased a Jackson sofa from Big Sandy Superstores in Ashland KY in Nov., 2019. One day while getting up from the sofa, the arm rest collapsed as I raised myself. I emailed Jackson and they told me that I would have to find a repair person and that labor and parts were my responsibility. I had a thought though. I leaned the sofa forward enough to pull back the fabric stapled to the bottom, then found the collapsed piece of cardboard/armrest, pushed it back into shape, stuffed it with pillows, and used a stick to tamp it down as close to the original shape as I could. I can't believe I paid what I did for a sofa with this kind of cheap material in the armrest, and then encountered such poor, uncaring service. Save your money; buy quality the first time!

After 3 Months of use, the recliner seat broke down and became flat on one side, thus you sat lopsided. This created a major problem for my back. I am not a big person, weighing 112 lbs. Will never buy buy this junk again. Will stick with another brand.

Paid $3,000.00 for a piece of junk sectional. When you sit on it it sinks you almost to the floor and cushions slip out from back. Springs squeak!! Sooo disappointed. Most I've ever spent on a sofa. But it was my dream to have a nice sectional to seat everyone.

We purchased two recliners on two separate dates. The first recliner broke at the frame that sits on the floor within two months. The 2nd recliner the lumbar did not inflate which we noticed as soon as we got it in the house. Now we have noticed that on the 2nd recliner the wood in the back that is the support to keep the seat from moving backwards is cracked. Of course we know this is from the way our son flops in the chair however if the chair is really built out of a strong material this would not happen. The wood is made of a pressed wood of some kind. The integrity of the product is very lacking I do not recommend purchasing a catnaper recliner.