Jackson Furniture Industries Reviews

Leather couch is peeling uncontrollably. There is not a warranty covering this problem. The couches are an odd size so it's even hard to find a cover for them. I would not purchase again I am very disappointed.

Purchased a sectional with ottoman and took the ottoman apart, pulled leather, foam stuffing etc. when it fell through. Was shocked by the quality and material used. Rebuilt it for $40.00 and now it looks And feels better. No longer hurt your chins on the corners. I will never purchase Jackson furniture again and being family owned and made in the USA obviously means nothing.

I purchased a Jackson series manual reclining sofa. It was delivered January 14, 2026. Assembly was pretty straightforward; however, after one week with limited use the right sofa would no longer function. I separated the sofa to see if I could see if anything got detached. I couldn’t find anything that appeared loose. The instruction booklet did not have any way to contact the company. I guess I have to make a trip to the store I ordered it from. If someone from the company responds to this review please send me an email at ** so I can find out if there is anything I can do to resolve this problem.

We Bought a Catnapper recliner a couple of years. It broke not long after we bought it. Customer Service was great. They got a repair contractor out to us, repaired the chair, and we were happy with it until it broke again. And again. And again. And again. It just broke again. We're going to put this pile of crap out by the curb and replace it with real furniture.

I purchased a Flynn - Catnapper couch that had a manufacturing defect on the back seam of the couch. They will not stand behind their product - even though it is a manufacturing defect where it was not sewn properly at the factory. I am not one to complain, but when a company will not stand behind their products then it is extremely disappointing.

I purchased a reclining sofa just under a year ago from a retailer nearby. The recliner on one side quit working and was stuck in the recline position. A call to the retailer resulted in them ordering a new motor from the factory under warranty. That didn't fix the issue. Next the retailer replaced the control button panel. That didn't fix the issue either. According to Jackson/Catnapper the retailer is responsible for repairs the first year. Now the retailer has told me that he has done everything he can do and now will have to work with the factory for repairs. Contacting the company by the form on the website has gotten me nowhere. Do not purchase anything from Jackson/Catnapper.

I bought a Dawkins recliner 2 years ago, hoping it would be the last recliner I had to purchase. I am disabled, so I bought it without being able to try it out, and a non-refundable deposit meant if I didn't like it, I was stuck with it. Well, sure enough, it arrived and immediately I knew quality wasn't something Jackson Catnapper knew much about.

We ordered a Catnapper Sedona recliner early in 2024. After a lot of stalling, poor communication, delays and a change in shippers, it finally arrived in late July of 2024. The chair has seen very little use as the lady it was bought for went into a care facility 3 months later, but the seat is already sagging to one side. the control switch is poorly placed on these chairs and is nearly inaccessible from a seated position. The build quality is something you'd expect from a $250 chair. Now the control switch isn't working properly and when Jackson Furniture is called they won't answer the phone, won't respond to emails. I've tried to locate that switch on my own but evidently it's new enough that they aren't stocking replacements. I do NOT recommend anything made by this company.

I purchased a power recliner back on 1/31/2020 from Home Furniture and it has been defective. The left side of recliner has fallen. Springs did not hold up. I have contacted them 3 times now and no response back. Home Furniture said I had to go through them but they only will let you submit through email on their website. I did find a phone number and left a message also. It's like they are avoiding their warranty policy. Not happy with Jackson Furniture if this is how they run their business.

I purchased a sofa from Jackson Furniture 14 months ago. It was purchased through a company that sold this brand. One month after my couch was delivered the material starting pilling and shedding. The company went out of business. I contacted Jackson furniture directly via email and send pictures. I was told that the material is not defective. After 14 months of owning this couch the cushions are not holding their shape and sinking and the material looks like its really old. I have no pets or kids living with me. I saved for this sofa and the company will not honor their warranty. I I will Be contacted consumer affairs and the Better Business Bureau to report them.