Jackson Furniture Industries Reviews

aka Catnapper Furniture

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About Jackson Furniture Industries

Since 1933, Jackson Furniture has been a family-owned furniture production company with products made in the USA. Featuring Catnapper Recliners, we create furniture to live where you live. Available from dealers across the US, Jackson Furniture has made millions of customers happy over the last 75 years. We pride ourselves on our extensive testing and detail-focused production, which makes Jackson Furniture unique in the industry.

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Jackson Furniture Industries Reviews

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    How do I know I can trust these reviews about Jackson Furniture Industries?
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    Page 1 Reviews 0 - 10
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    Coverage

    Reviewed March 1, 2026

    Leather couch is peeling uncontrollably. There is not a warranty covering this problem. The couches are an odd size so it's even hard to find a cover for them. I would not purchase again I am very disappointed.

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    Reviewed Feb. 7, 2026

    Purchased a sectional with ottoman and took the ottoman apart, pulled leather, foam stuffing etc. when it fell through. Was shocked by the quality and material used. Rebuilt it for $40.00 and now it looks And feels better. No longer hurt your chins on the corners. I will never purchase Jackson furniture again and being family owned and made in the USA obviously means nothing.

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      Customer Service

      Reviewed Jan. 29, 2026

      I purchased a Jackson series manual reclining sofa. It was delivered January 14, 2026. Assembly was pretty straightforward; however, after one week with limited use the right sofa would no longer function. I separated the sofa to see if I could see if anything got detached. I couldn’t find anything that appeared loose. The instruction booklet did not have any way to contact the company. I guess I have to make a trip to the store I ordered it from. If someone from the company responds to this review please send me an email at ** so I can find out if there is anything I can do to resolve this problem.

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      Customer ServiceCoverageTech

      Reviewed Sept. 26, 2025

      We Bought a Catnapper recliner a couple of years. It broke not long after we bought it. Customer Service was great. They got a repair contractor out to us, repaired the chair, and we were happy with it until it broke again. And again. And again. And again. It just broke again. We're going to put this pile of crap out by the curb and replace it with real furniture.

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      Maintenance

      Reviewed Aug. 12, 2025

      I purchased a Flynn - Catnapper couch that had a manufacturing defect on the back seam of the couch. They will not stand behind their product - even though it is a manufacturing defect where it was not sewn properly at the factory. I am not one to complain, but when a company will not stand behind their products then it is extremely disappointing.

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      Jackson Furniture Industries
      Response from Jackson Furniture Industries

      I'm very sorry to hear that you have found a problem with our chair. If this purchase was made in the last year, please contact the retailer where it was purchased for repair. If it has been over a year, you can contact us through our website www.catnapper.com/Contact and we'll be happy to assist.

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      Customer ServiceCoverageTechOnline & AppMaintenanceResolution

      Reviewed Aug. 5, 2025

      I purchased a reclining sofa just under a year ago from a retailer nearby. The recliner on one side quit working and was stuck in the recline position. A call to the retailer resulted in them ordering a new motor from the factory under warranty. That didn't fix the issue. Next the retailer replaced the control button panel. That didn't fix the issue either. According to Jackson/Catnapper the retailer is responsible for repairs the first year. Now the retailer has told me that he has done everything he can do and now will have to work with the factory for repairs. Contacting the company by the form on the website has gotten me nowhere. Do not purchase anything from Jackson/Catnapper.

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      Customer ServiceSales & MarketingPricePunctuality & Speed

      Reviewed Aug. 2, 2025

      I bought a Dawkins recliner 2 years ago, hoping it would be the last recliner I had to purchase. I am disabled, so I bought it without being able to try it out, and a non-refundable deposit meant if I didn't like it, I was stuck with it. Well, sure enough, it arrived and immediately I knew quality wasn't something Jackson Catnapper knew much about.

      The base of the chair felt flimsy, and the recliner wobbled around like a bar stool that had held up too many drunken sumo wrestlers. The back was also very flimsy at the connection to the seat. I remember worrying it was going to fall off if I sat back too hard. The first time I sat in the recliner, my heart sank as I realized I just made a huge financial mistake and bought the most uncomfortable recliner I have ever sat in, and as I said, I was stuck with it.

      Fast forward 2 years, and I now have pains all over my back and hips from this pile of firewood. The padding reminds me of a cheap stuffed animal you get from a dollar store. It's non-existent in key places, where the corners of the cheap plywood framework dig into your pressure points like a mugger with a knife in your back. I would take extreme pleasure in dragging this garbage back to Jackson and dumping it in their parking lot and lighting it on fire.

      Then there is the whole "Built to Last" card that fell out of the side pocket when we flipped this recliner over to see what was falling apart. It was like a slap in the face, and would have only been better with a huge laughing emoji pointing at you for being so stupid to buy this recliner.

      Upon inspection, we found the flimsy support legs had bent and cracked. A chair that was advertised as being capable of supporting 400 lbs couldn't even handle 300 without falling apart. Two years and, this recliner is now ready to furnish a dumpster. Then there is the customer service. There is none. If you get an initial response from them asking for more info, don't bother replying because they won't either. Bottom line - Jackson makes overpriced junk and can't even be bothered to talk to you about it. I've had better customer support talking to an automated weather service.

      I don't leave fluffed-up reviews. In fact, if I thought I could say what I really mean here and it not get deleted, it would not be so nice. Avoid this brand. You'd be much better off buying a cheap **-made recliner off Amazon. What a shame to see an American company putting out garbage such as this, all the while hiding behind the fact that you simply cannot reach them to voice your complaints. Enjoy my money, Jackson. You'll never get another cent from me.

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      Customer ServicePunctuality & SpeedStaffCommunication

      Reviewed March 28, 2025

      We ordered a Catnapper Sedona recliner early in 2024. After a lot of stalling, poor communication, delays and a change in shippers, it finally arrived in late July of 2024. The chair has seen very little use as the lady it was bought for went into a care facility 3 months later, but the seat is already sagging to one side. the control switch is poorly placed on these chairs and is nearly inaccessible from a seated position. The build quality is something you'd expect from a $250 chair. Now the control switch isn't working properly and when Jackson Furniture is called they won't answer the phone, won't respond to emails. I've tried to locate that switch on my own but evidently it's new enough that they aren't stocking replacements. I do NOT recommend anything made by this company.

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      Customer ServiceOnline & AppMaintenanceTimeliness

      Reviewed Jan. 23, 2025

      I purchased a power recliner back on 1/31/2020 from Home Furniture and it has been defective. The left side of recliner has fallen. Springs did not hold up. I have contacted them 3 times now and no response back. Home Furniture said I had to go through them but they only will let you submit through email on their website. I did find a phone number and left a message also. It's like they are avoiding their warranty policy. Not happy with Jackson Furniture if this is how they run their business.

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      Customer ServiceMaintenance

      Reviewed Jan. 7, 2025

      I purchased a sofa from Jackson Furniture 14 months ago. It was purchased through a company that sold this brand. One month after my couch was delivered the material starting pilling and shedding. The company went out of business. I contacted Jackson furniture directly via email and send pictures. I was told that the material is not defective. After 14 months of owning this couch the cushions are not holding their shape and sinking and the material looks like its really old. I have no pets or kids living with me. I saved for this sofa and the company will not honor their warranty. I I will Be contacted consumer affairs and the Better Business Bureau to report them.

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      Jackson Furniture Industries author review by Jessica Kaplan

      Find quality sofas, recliners, sectionals, lift chairs, sleepers, accent chairs, cocktail ottomans exclusively at authorized retailers. Most items can be ordered in customized colors and fabrics.

      • Features: 100% gel-infused memory foam inserts and 15-gauge heating tempered coils.

      • USA-made: Created and assembled in the United States since 1933.

      • Warranties: Limited lifetime warranty covers frame, springs and recliner mechanisms. 5-year warranty covers comfort seat cushions. 1-year warranty covers sleeper mechanisms and all other parts.

      by Jessica Kaplan Contributing Writer

      Jessica Kaplan is a freelance editor and writer who contributes and updates articles for ConsumerAffairs. She writes lifestyle content across several publications, including Reader's Digest and Taste of Home. Jessica's specialty is covering trends content, and she has a particular passion for travel and food news.

      Jackson Furniture Industries Company Information

      Company Name:
      Jackson Furniture Industries
      Address:
      P.O. Box 1359
      City:
      Cleveland
      State/Province:
      TN
      Postal Code:
      37364
      Website:
      www.catnapper.com