Jackson Furniture Industries Reviews

Wish I would have looked at these reviews before purchasing our Mammoth sectional. After only 5 years of normal use, the couch is completely falling apart. For the amount of money we spent, I expected much better quality and durability. What made the experience even more frustrating was the customer service. It took several failed attempts — multiple messages and emails — before anyone finally responded to me. Only to be told there was nothing they could do because the furniture only carries a one-year warranty. Extremely disappointing product quality and even more disappointing customer service.

Leather couch is peeling uncontrollably. There is not a warranty covering this problem. The couches are an odd size so it's even hard to find a cover for them. I would not purchase again I am very disappointed.

Purchased a sectional with ottoman and took the ottoman apart, pulled leather, foam stuffing etc. when it fell through. Was shocked by the quality and material used. Rebuilt it for $40.00 and now it looks And feels better. No longer hurt your chins on the corners. I will never purchase Jackson furniture again and being family owned and made in the USA obviously means nothing.

I purchased a Jackson series manual reclining sofa. It was delivered January 14, 2026. Assembly was pretty straightforward; however, after one week with limited use the right sofa would no longer function. I separated the sofa to see if I could see if anything got detached. I couldn’t find anything that appeared loose. The instruction booklet did not have any way to contact the company. I guess I have to make a trip to the store I ordered it from. If someone from the company responds to this review please send me an email at ** so I can find out if there is anything I can do to resolve this problem.

We Bought a Catnapper recliner a couple of years. It broke not long after we bought it. Customer Service was great. They got a repair contractor out to us, repaired the chair, and we were happy with it until it broke again. And again. And again. And again. It just broke again. We're going to put this pile of crap out by the curb and replace it with real furniture.

I purchased a Flynn - Catnapper couch that had a manufacturing defect on the back seam of the couch. They will not stand behind their product - even though it is a manufacturing defect where it was not sewn properly at the factory. I am not one to complain, but when a company will not stand behind their products then it is extremely disappointing.

I purchased a reclining sofa just under a year ago from a retailer nearby. The recliner on one side quit working and was stuck in the recline position. A call to the retailer resulted in them ordering a new motor from the factory under warranty. That didn't fix the issue. Next the retailer replaced the control button panel. That didn't fix the issue either. According to Jackson/Catnapper the retailer is responsible for repairs the first year. Now the retailer has told me that he has done everything he can do and now will have to work with the factory for repairs. Contacting the company by the form on the website has gotten me nowhere. Do not purchase anything from Jackson/Catnapper.

I bought a Dawkins recliner 2 years ago, hoping it would be the last recliner I had to purchase. I am disabled, so I bought it without being able to try it out, and a non-refundable deposit meant if I didn't like it, I was stuck with it. Well, sure enough, it arrived and immediately I knew quality wasn't something Jackson Catnapper knew much about.

We ordered a Catnapper Sedona recliner early in 2024. After a lot of stalling, poor communication, delays and a change in shippers, it finally arrived in late July of 2024. The chair has seen very little use as the lady it was bought for went into a care facility 3 months later, but the seat is already sagging to one side. the control switch is poorly placed on these chairs and is nearly inaccessible from a seated position. The build quality is something you'd expect from a $250 chair. Now the control switch isn't working properly and when Jackson Furniture is called they won't answer the phone, won't respond to emails. I've tried to locate that switch on my own but evidently it's new enough that they aren't stocking replacements. I do NOT recommend anything made by this company.

I purchased a power recliner back on 1/31/2020 from Home Furniture and it has been defective. The left side of recliner has fallen. Springs did not hold up. I have contacted them 3 times now and no response back. Home Furniture said I had to go through them but they only will let you submit through email on their website. I did find a phone number and left a message also. It's like they are avoiding their warranty policy. Not happy with Jackson Furniture if this is how they run their business.

I purchased a sofa from Jackson Furniture 14 months ago. It was purchased through a company that sold this brand. One month after my couch was delivered the material starting pilling and shedding. The company went out of business. I contacted Jackson furniture directly via email and send pictures. I was told that the material is not defective. After 14 months of owning this couch the cushions are not holding their shape and sinking and the material looks like its really old. I have no pets or kids living with me. I saved for this sofa and the company will not honor their warranty. I I will Be contacted consumer affairs and the Better Business Bureau to report them.

We were looking for furniture and I am not blaming the store that I bought this furniture from. It is not their fault that Catnapper is very poor quality furniture but if I was this store I would not sell it. We didn't have it 6months and the loveseat where the stop connects to the seat the thin material started ripping. We bought the extended warranty because the sales lady said we really need this. it covers everything. So I called the warranty people they looked it and said sorry this is normal wear and tear. I said we only had it 6mo how is that normal wear and tear. He said personally I do a lot of furniture repair and there is no way I would buy a Catnapper. He had more repairs on them than any other furniture. So I called the company Jackson Furniture. She told me to send a picture and she will get back to me. It's been 2yrs. Nothing. I have left messages and messages.

I bought a Jackson Catnapper couch in May 2023. Seams came apart and Jackson will not warranty it because it is a few weeks out of warranty. Which it tore up before the year warranty, but the local store shut down and I was having to deal with C&L supply. Finally C&L sent me to Jackson Catnapper. They are telling me it is after the one year warranty. Jackson Catnapper has Poor quality and worse service. Do not recommend buying anything from them.

Horrible, sectional sofa with recliners. Lost its shape after 2 months of use. One of the recliners broke within 2 weeks. Piece of overpriced crap!!!! Catnapper has gone downhill, not worth the price they charge!

We bought this poor excuse for a chair from Scott's furniture in Cleveland Tn. The seat broke down after approximately 2 months which Scott's sent a repairman and changed out the cushion. The chair cushion again broke down! Scott's sent a repairman again! He informed us the seat was worn out again! Shortly after he left my wife sat down in chair to have the motor start a grinding sound and locked up! We have talked To Mike at Scott's furniture many times since this chair quit! He says they are waiting on Jackson for parts. I believe Jackson Furniture is waiting out the warranty! My wife is severely handicapped and needs the chair! We are very disappointed on a local company that DOES NOT care about their customers!

I purchased a side back in March of last year 2023. Wishing that time had to get the middle cushion replaced under warranty due to the fact the cushion lost it firmness and you would sink to the bottom. This is March 2024. I contacted the store because the other two end cushions started doing the same. They advised out of warranty so I contacted the manufacturer Hoping they would make this right since was only few weeks from when warranty expired. Their response was normal wear and tear.

We purchased a loveseat and oversized chair in August of 2023. Within the first month we noticed pilling and fuzziness on the seats and backs. In December I contacted the retailer where it was purchased and I was told that they would work with Jackson to get new casings. After not hearing back I contacted Furnish 123 directly asking for a response and to replace the units. They never contacted me back but called the retailer and claimed to be sending new casings. Today is 2/11/24 and we now have a large seam open and it continues to pill. To no avail we have not been given an update on the new casings. What a joke of a business. Poor quality and customer service.

No way to contact them except a form that no one ever replies to. We're 10+ weeks into waiting on $2k of furniture to show up. We're constantly told 2 lies.

We bought two recliners in October, 2014. They have lifetime warranty. Springs are coming loose in one of them and I can't get in touch with anyone to tell me what to do. How do I contact a company rep?

I purchased a recliner about 5 years ago. The workmanship and quality of the product is horrendous. The headrest, arms and anywhere your body touches as peeled and frayed terribly. This recliner was used infrequently by an adult. I paid $650 for a chair that will go in the garbage. Their marketing material states their furniture is made to last. They should add barely five years. Their customer service was useless with their recommendations. I could purchase replacement parts from them. That would be an entirely new chair. Do not buy anything from this company.

The S Spring supports all came detached. We had to put stacks of books under our couch. One of them even came up through the fabric and ripped the underside of a cushion. It was beautiful and felt sturdy in the store, but one day the support springs popped loose and it continued to decline.

I bought a catnapper recliner 2 years ago and the furniture store where I bought it went out of business and now nobody will help me since I didn't buy it at their store and customer service will talk to you by email not by phone.

Purchased a new couch and love seat less than 2 years ago from Washburn's. Had to go buy a new set already. Furniture is garbage. Cushions were flattening out within 2 months and fabric was pulling and showing wear. Set looks like we have had it for 10 years and is super uncomfortable. We hardly use it and do not have children or pets or exceed the weight limits for sitting on the furniture. Cushions have plastic zippers on them which pull apart. Just a total waste of money. We could have went with Ashley if we wanted to replace a set within a few years and saved money. Feel bad even giving this stuff away free, should just toss it in a burn pile.

Beware and please research thoroughly any & all reputable review sites before you buy. Make sure your research includes safety of the product, design and workmanship of the product and customer service to warranty.

We have barely had our furniture for a year and it is falling apart! The recliner motor is making noise and barely works. The other recliner foot rest won't go all the way in. We were watching a movie and one side of the foot rest collapsed under my 14 year old's legs. The threading is coming out. Since the cushions are broke in now there are gaps between them, and the couch swallows everything and looks cheap. I paid over double for this couch and loveseat than I did for my last set of furniture and I absolutely HATE it! I will have to somehow purchase new furniture soon. Not easy for a single mom with two sons (5yr old & 14yr old). Our last set of furniture lasted us 10+ years. Very disappointed!

Like many others who left reviews, after 3 years the leather on the back of the loveseat is peeling and breaking down, this is with minimum usage and regular care. I have other companies furniture I have had for 20 years and more usage and not a problem. Junk material….

We purchased a Catnapper power reclining sofa w/power lumbar in April of 2018. In less than 6 mos the frame started to sag on both ends. It was "repaired" under warranty only to have the complete frame collapses. We started a full warranty claim to have the sofa replaced in Oct 2021. We paid the $55.0 warranty fee and waited. Our local Catnapper dealer was told several times the "delivery" date. None of which ever happened. The last stated delivery date was early June 2022.

I paid $1,100 for a lift chair for my elderly mother. I had the chair for six months when my mother was getting up and the arm broke causing my mother to fall. After months of trying to get a refund or replacement Jackson Furniture has refused to honor their warranty saying it was abuse. How is an old lady getting up abuse? This company is crooked! Do not buy anything from them. I will be adding my mother's fall into our lawsuit.

Crap! Took my money. Lots of it saved a long time to get a sectional that wouldn’t hold up under a mouse! Arms are cardboard, cushions flattened, board in front breaking looks like a truck run over it, no one will do anything about it! What kinda business you running! Beware. I bought mine at Hoosier furniture in Plainfield Indiana. Yes they will be real sweet to you until you take delivery then within not even 3 months you gotta call for repair and they want you to pay to have it picked up. Seriously? We are retired on a fixed income, didn’t know we were buying junk for over 3500.00 that’s a lot of money to us! So beware!!!!

I purchased a Jackson sofa from Big Sandy Superstores in Ashland KY in Nov., 2019. One day while getting up from the sofa, the arm rest collapsed as I raised myself. I emailed Jackson and they told me that I would have to find a repair person and that labor and parts were my responsibility. I had a thought though. I leaned the sofa forward enough to pull back the fabric stapled to the bottom, then found the collapsed piece of cardboard/armrest, pushed it back into shape, stuffed it with pillows, and used a stick to tamp it down as close to the original shape as I could. I can't believe I paid what I did for a sofa with this kind of cheap material in the armrest, and then encountered such poor, uncaring service. Save your money; buy quality the first time!

After 3 Months of use, the recliner seat broke down and became flat on one side, thus you sat lopsided. This created a major problem for my back. I am not a big person, weighing 112 lbs. Will never buy buy this junk again. Will stick with another brand.

Paid $3,000.00 for a piece of junk sectional. When you sit on it it sinks you almost to the floor and cushions slip out from back. Springs squeak!! Sooo disappointed. Most I've ever spent on a sofa. But it was my dream to have a nice sectional to seat everyone.

We purchased two recliners on two separate dates. The first recliner broke at the frame that sits on the floor within two months. The 2nd recliner the lumbar did not inflate which we noticed as soon as we got it in the house. Now we have noticed that on the 2nd recliner the wood in the back that is the support to keep the seat from moving backwards is cracked. Of course we know this is from the way our son flops in the chair however if the chair is really built out of a strong material this would not happen. The wood is made of a pressed wood of some kind. The integrity of the product is very lacking I do not recommend purchasing a catnaper recliner.

We paid top dollar for a living room set 3.5 years ago because we didn't want used furniture and we didn't want to have to buy furniture for a long time. We were duped into buy Jackson/Catnapper furniture from Price Point Furniture and we were told how awesome it was, it's crap. We have treated this furniture with the utmost supreme care like it was a newborn baby and already the finish is starting to peel off of the "leather". What a ripoff this company is.

I purchased the sectional and within a year the vinyl was peeling off of the front cushions and seat area. The ottoman is horrible. It's probably the worst of the parts. This is very cheaply made and I wish I would have read some reviews prior to buy this. Mine looks like many others who have posted photos. What a disappointment.

I purchased a Jackson brown leather sectional around 2018, and I regret it. The $3000 sectional was big and very comfortable, and I thought it would last for years, but I was wrong. It’s now 2021 and the leather is peeling and cracking. I can also hear the wood making a creaking sound when anyone sit down on it. The gel cushions are now looking sunken and not returning to its original form, like it use to. The ottoman that came with it is now looking sunken in places, where people have sat.

We bought a recliner from a store in Warrensburg Missouri on October 18, 2020. By the end of December, it started making noises and the right side would lift about an inch then drop with an audible thump, We found out the mechanism was rubbing and gouging our hardwood floor. We contacted the seller about it with no help from them and tried to contact the factory to get it repaired under the factory warranty. At first they seemed very helpful and actually sent someone out to look at it but soon they started ignoring our emails. We paid just under $1000 for this recliner which lasted just over 2 months. Here it is May 9 and we still have a broken recliner.

I haven't even received my sofa yet, but reading all of the reviews about poor quality and service has made me very nervous. I've been told it should be delivered within 4-6 weeks. I'll return to let you know how it turns out. I just want a well made quality sofa that is worth what I paid for it. I'll let you know.

We bought a Catnapper double recliner about 2 1/2 years ago. We really liked the color and looks. After 2 years the covering started coming apart. A half of a year later, there are about a dozen areas coming apart. Jackson Furniture said I need to look in the phone book to find someone to fix it. If I can post pictures, I will.

We purchase a leather Catnapper reclining sofa 4 years ago. We are light users of this sofa. I have several areas that have the leather wearing off. It is so disappointing to think of all the time and energy I took to shop for this along with the price and it is a piece of junk. Buyer beware. My last leather sofa La Z Boy which is in my basement looks better than this one.