Jackson Furniture Industries Reviews

Their product is trash. I purchased a recliner and had nothing but problems with it. They finally agreed to replace it. I've had the replacement for about two months and it's even worse than the first one I had. Do not buy this garbage furniture!!!

I bought two recliners in Dec 2016. By Oct 2020 the swivel bases are broken, and my hardwood floor destroyed by scratches from the broken parts, which is doubly frustrating. The product came with a "Lifetime Warranty", but when I contacted them to ask for replacements, they asked me to pay for them. The warranty states customer pays for shipping, but the parts(other than the leather) should be covered. When I asked for an explanation about the contradiction with their own warranty, they stopped responding. I contacted the retailer too to inform them of their supplier's behavior.

I purchased a loveseat and sofa. Both were purchased for their ability to handle heavy weight. The steel construction was well made. The padding was good, though the lower back support faded quickly and the cushions themselves are free floating so they can twist easily. The power recline works and is heavy duty. Now we come to the single point of failure. They use the same feet discs for these heavy couches as they do for the light one. Plastic that twists and cracks off. Leaving a metal bolt head scraping a hole in your floor. Or ripping your carpet. Etc, etc, etc. You cannot find replacement parts even through their dealers. Even if you could replace them the discs are substandard. They should be machined out of metal, IE same item but of metal, with a felt lining. Even a simple thick disk with half the center milled out so the bolt head could recess.

Purchased a Catnapper Recliner from Boscov's, around two and a half years later the top layer started peeling off from the backing, what a mess. They talk about quality construction and made in the USA, I am not happy, never buy another product made by Jackson Furniture again.

I purchased a leather Catnapper recliner a little over 2 years ago. The inside back of the recliner leather top layer started peeling off. The Warranty covered leather replacement but not the sewing...

I needed a recliner to lift my legs for medical reasons. I had to order online because of coronavirus shutdown. I wanted to get one that wouldn't break as I'm 350lbs. This is 400lb limit. First I had to wait 5 weeks for the delivery. First day I sit and try to recline and get almost all the way back and it tips forward throwing me on my feet with the back holding me down! Company where I bought will not take it back or exchange it. Now what? I'm handicapped and cannot keep trying to work this chair. Paid a lot of money!

I purchased a sofa, love seat and recliner in September 2019. The recliner broke after one week. The store where I purchased it repaired it. Now the recliner and love seat are broken! I can't get the store or Jackson Furniture to do anything to fix the problem. The furniture is some of the worst quality that I have ever seen. If I could give them a minus score I would. I will never recommend this company to anyone!!!!

The materials that are used on their furniture is crap and they will not stand behind their product. My furniture is 6 years old and they more less said, "Can’t help. Good Luck." The furniture fabric is peeling up which was suppose to have been leather and is not! I tried to see if they would recover or what they could do to help with it and they're doing nothing. I will never ever buy from this company ever again! Furniture is suppose to last more than 6 years when you pay over $2,000 for 2 couches.

After 7 months the back cushions are flat and sagging and seat cushions squeekig when sit. Should not happen. Looks like I have had furniture for years. I spent alot of money. Please help and fix this.

For the same price as Jackson/Catnapper pieces, you could go to Ashley and get something made twice as cheaply. The frames of Jackson/Catnapper are all steel-reinforced with a limited lifetime warranty, the cushions have thick inner coil springs with a limited lifetime warranty, and all the recliner mechanisms have a limited lifetime warranty. The cushions are second to none when it comes to retaining their shape and the company themselves are the most excellent when it comes to claims.

We bought 4 recliners in the past year. Two of these have already broken. The reclining mechanism is very cheaply made. These were fabric, non-electric recliners. We purchased two different models--one of each has broken.

I bought a 2 piece set from Jackson Furniture a cat nipper set suppose to be leather but it’s pleather. It’s no good. Had it 6 months and the pillows in chairs started to shift and the suppose to be leather pull off on our body, on the floor, everywhere. Then the wood all broke in the chairs, a big mess. They knew what they made and sold customer. They should be charged for this stuff people work hard for their money.. to buy from someone ripping people off selling this cheap stuff that fall apart in 6 months or less so sad and they should be ashamed.

The recliner broke down 5 months after we bought it. We had it repaired and within a month it was broke down again. I did not call back to have it fixed again because customer service was so rude on the phone and the day they came out to fix it. The guy seemed mad because he had to fix it I don’t know if it was because Of that or because he had to train his helper. Worst piece of furniture I have ever bought. I’m out of a lot of money and still making payments on it. It’s going to the dump and I’ll have to shop for a new one. How can anyone sell something so horrible quality. Makes me sad.

My sofa was less than 2 yrs old and the material started crumbling off the back. I have the two seater reclining sofa. I could have bought a real leather sofa for what I paid for this one. The sales lady told me it was better.

Bought 2 Catnapper recliners from PC Richards. Warranty is limited lifetime on frame. Both PC Richards and Catnapper/Jackson are the worst with customer service. Chairs are put together with staples and small little scraps of wood. The arm of the chair separated from the body rendering the chair useless. We had a repairman come out and said it was covered under warranty. However he didn't leave us any paperwork with his phone number or name and now no one knows who it was that came out or won't tell us. PC Richards is saying we have to pay for another repairman to come out and pay for repair. What!!! Catnapper is saying PC Richards is handling it. I have always had recliners some 20 years old and did better than these recliners for a 3rd of the price. Never will buy anything from Jackson or PC Richards ever again.

I purchased a catnapper recliner 15 months ago. The reclining mechanism had to be replaced after 6 months. Shortly after the warranty expired this thing fell apart. The two center springs snapped in the middle. In case you are wondering I weigh 195 lbs. The locking mechanism in the closed position failed a few weeks ago. Nothing but junk, I never thought in my wildest dreams I would say this. You are better off at Rooms to Go but make sure what you are purchasing wasn't made by these people.

I bought the Grant sofa and after a year the springs were sticking through the cushions. The decorative stitching is came apart after a few months. The zipper is broke on one cushion. We are not rough on furniture and do not have small children. Our last sofa, not a Jackson, lasted 15 years. I will never buy another piece of Jackson furniture. Farmers Furniture wasn’t aware of the warranty on my Jackson sofa, so I’m 4 days out of my warranty and Jackson doesn’t care. Do yourself a favor and don’t buy Jackson. Will not last.

Purchased lift chair 1 year ago. Just paid off chair. Is sagging to left side! When reclined sits very bad. Can't believe this! I live on social security so was a strain on my budget. But have bought catnapper in past and was good furniture. I am sorry to say this was a bad buy! Still have tags on chair.

Bought 3 pieces of Catnapper furniture in 2017. Seat cushion failed and is now soft with a spring hitting your butt. Jackson Furniture would send us the replacement cushion once we prepaid for shipping, $55.00. The only problem we have is now try to find someone authorized to repair the Catnapper furniture (not one in this area or surrounding states) and if we were lucky enough to find a technician to repair it, we would have to pay out of our pocket for the repair. Warranty is worthless!

I bought what I was told was steel framed furniture of high quality. My couch is barely over two years old and the frame broke out from underneath it while I had friends over just sitting on it. Upon further inspection their steel frame isn't even attached to real wood. It's particle/plywood material and just stapled together not even nailed or screwed to the frame. I would not buy this furniture again. Highly dissatisfied. After being a Jackson customer for years they have lost my business. It's not like I bought a cheap set. They cost close to 3,000 new. Totally not worth the money.

I have a Jackson Furniture recliner. The handle on the side broke and I wanted to purchase a replacement. There is no customer service number to call on their website. I have emailed them five (5) times from the link on their website. In 6+ months, I am yet to receive an email reply or a phone call. Their customer service is the worst that I have ever seen.

I received my Hudson sofa and love seat a little over 2 years ago when we purchased our home. After a few months the spring in the back of the love seat popped and is poking out the back of it. We also are experiencing major damage to our sofa due to peeling and cracking cause by normal use of the sofa. These products look nice but are very poor quality when being used daily.

Raymour and Flanigan - $1100.00 power lift recliner. After just 2 days, problems developed. Battery backup does not work at all. Main power only works intermittently. Hours trying to get in touch with the store. Finally told a technician would come out next week. Very, very unhappy with both the chair and the store.

We saw these recliners in a furniture store and loved them! Very comfortable, nice looking recliners. We special ordered 2 recliners, took almost 3 months for them to “make”. We have had them 1 year, the leather is fading to a light brown, a 2 tone color. They ARE cleaned with the leather cleaner they recommend. Of course their warranty doesn’t cover anything regarding the leather upholstery, etc. I will never buy from them again. A wasted $3000 for junk.

I bought Catnapper Lift Chair in April for over $1200. One arm of it was sinking in more and more. After I had it for 6 months, I made a few calls to furniture store. They send someone to see and repair. There is a piece of wood that goes front to back on top and attaches at each end to cross pieces. The long one that is front to back was much too short and not attached at back end; it was just hanging there. The man replaced wood and did a good job. I’m pleased. BUT - I sent message to Jackson Catnapper Company ONLY to let them know so they can probably check that department quality control.

We purchased these items at Boscovs in Binghamton NY. Exactly two years later the couch and chairs are both peeling. They are a mess! I will never, ever, buy another Catnapper product. Just a side note, when I went to Boscovs to discuss the situation they said “the couch and chairs are peeling right.... Sorry you have had them two years”. Wish I had looked up this site prior to my purchase.

The leather began cracking and peeling badly after 2 years and the reclining mechanism has broken twice on each side. It is barely 3 years old. No help from Catnapper. Buy at your own risk. From what I am reading in reviews these are common complaints.

Two years after receiving this recliner as a gift, the Spring Coils started popping up from the seat! I take Excellent care of my furniture & I weigh 140 lbs, no kids or other adults have ever sat on the chair, except MAYBE 5 times total. I live alone and keep to myself. I had recliners before for 15 years and NEVER had any issues with them. I would never recommend this company to anyone. It's wrong to say it's the owners responsibility to pay for S/H cost because of poor craftsmanship that a company made.

My experience with the Brandon chaise lay flat recliner. It’s a dud. The first one I had not even 30 Days frame bent to the right and made footrest catch and jerk in! Sent Technician to fix. Frame was bent. Huge flaw throw the fabric one side to the other. Replaced frame and cushion cover. Bent to the right again, bent. Technician Was Sent to fix cushion cover, Ripped the whole cushion apart by ripping and scissoring it to death. Then put on new cushion cover on wrong. Called SONO AGAIN! Called furniture store. Took pictures of damaged chair cushion and repair. Ordered me a new char, Right side leaning again and catching making foot rest jerk again to right. This time chair cushion not sewed completely Together!! What's up with CATNAPPER! Frames are weak and sewing is junk.... I CAN SEW BETTER THAN THEY CAN!! NOT EVEN A YEAR OLD! SICK! YOU BUY FOR QUALITY AND LONG lasting product, you get junk!!

Purchased 2 loveseats, chair and ottoman Jackson Catnapper Drummond series furniture. Was told by dealer that the material was “tested” for strength and durability to last. Even on their website they claim to sell furniture that lasts and is quality built. Within a year the material was literally separating at the seams in every cushion. The material is peaking away from the backing. The spring broke in the chair pushing up through the cushion. We sit in our furniture daily but no misuse or anything out of the normal just enjoying the furniture to sit and watch TV. We have other furniture that’s over 15 years old and held up 10 time better than this furniture. Purchased in fall of 2017 delivered in spring of 2018. Will never purchase from this manufacturer again.

We have owned 3 Catnapper Cloud 12 Power Chaise Recliner - Camel. A huge disappointment. Let me say that this is a beautiful chair and the fabric is very nice. Catnapper in my opinion is all about aesthetics for a quick sale, not quality or longevity. However, don't be fooled by looks. The inside is poorly made of particle board and cheap filling. The power is a failure along with comfort after 6 months. That's when the problems begin. We are average size adults, under 150 lbs. We have no pets, no small children. This Catnapper Cloud 12 Power Chaise Recliner - Camel was the first purchase from the largest on-line retailer. It was not cheap by my standards. Said it was built to last!

After 15 years with the same living room furniture, we decided we wanted a change. The furniture was still in very good shape. No tears or worn spots. We decided we wanted to buy a good quality set so we purchased a sofa, loveseat and two recliners. It is just myself and my husband (no pets or children). While the sofa and loveseat is sturdy and functional, after 2 years the "bonded leather" began peeling off. There hasn't been any chemicals used to clean. Only an occasional damp cloth. The recliners were horrible. The frame on one seems to be warped and the material has almost completely worn off of the back headrest area and arms.

I purchased 2 Catnapper recliner couches and received them today 6/26/2019 and one of my couches came damaged with a hole. I am not happy. This is my first experience and not a good one. It took long enough to receive my furniture. Now I have to return it.

The chair broke down in 2 months and does not recline. We reported it to Boscov's where we bought it in Wilmington, Delaware. They gave us a case number, but no one has got back to us. This is a nightmare for dear mom who sleeps in it.

Catnapper refuses to acknowledge they have a problem with parts falling off their chairs. We had screws falling off the 1st year and a half until the frame gave out. (We could not see where the screws fell out of so we could not put them back.) Catnapper told me to find a service company in my area to fix the chair and they would supply parts. THERE ARE NO SERVICE COMPANIES IN MY AREA. I know because this is a replacement chair within one month of purchase because Catnapper could not find someone that would service their product in our area. I'm guessing they are having a hard time finding service people to work on their products because they would have to check every part in the chair.

I bought a Catnapper recliner. About a year and a half after buying it, it started getting loose, they said the frame is lifetime warranty, but I would have to pay around 60 dollars for shipping for the warrantied part and another 65 dollars for the frame to be installed....that's not a warranty. Warning..save your money and buy something else. It is now 4 years later and I still cannot use the chair. Big waste of money.

I purchased the reclining Sedona sofa and an oversized reclining chair in Mesa color. I was told it was a special order and it took 6 weeks to receive my furniture. On the day of delivery the store, HOM, brought in my furniture, plugged it in (I purchased electric reclining) and the chair had mechanical issues. The mechanism was catching on the bar and not closing and opening properly as well made an awful sound. The delivery team took the chair back and said I'd get a call from the store. As they left, I noticed the material on the back of the sofa is coming undone. The nails are not secure and the material is loose. I spent A LOT of money and waited for weeks for this furniture.

6 months ago I bought a dual seater catnapper diets recliner at Boscovs. It was not cheap, almost $1300.00 and that was with 15% off. Initially I thought we might just have to get used to the large size, but the more I sit in it, the more uncomfortable I get. First the 2 seats are not the same. Even my husband said that after sitting on both sides.The right side seems to lean down to the right, the left side, I feel I can’t sit back in it far enough. The leg part is short and the way the cushions are I have to put a large pillow under my legs to keep from sliding down and for comfort or my legs hurt.

I spent good money on a couch and love seat from Bellelo's Furniture in New Roads, La. in 2016. Less than a year it started peeling and has continued to peel everywhere. It was sold as leather which it's not. Reading other reviews sent to you robbers I will never know how you are in business. Bellelo's will do nothing b/c they say you won't do nothing. My wife and I are older with no g'kids so it's not like the items are abused in any way. You passed junk on to them to sell to me. You should be ashamed of yourself. I was in business over 40 years so I am a friend of business but in your case I wish you the worst and hope you fail.

Bought the Owens full lumbar, headrest, lay flat recliner. 11 months plastic rear drive bushing broke. Plastic carrier drive on shaft stripped. Bought an extra 3 year warranty. Does no good. Wife is disabled is why I bought this power junk. Called Jackson for parts I WOULD INSTALL. Put me off over and over. Lousy chair, lousy company, no respect for you after you purchase. Loser company. Bought through Walmart stores. I paid for shipping. Less than a year old. Perhaps my 83 year old disabled wife jumped up and down in it and broke it.

We bought a Jackson Lawson leather sectional about three years ago and now all of the head cushions are peeling horribly. We spent a pretty penny on the sectional thinking it would last us years of comfort. Not just 3. Not happy.

A month ago I bought a Catnapper Camden couch, loveseat, and recliner in the steel color. While the couch is beautiful and comfortable, it stinks!! The furniture has a strong chemical like odor that causes us headaches as well as burning eyes, nose and throat. I fell asleep on it one night and the next day I felt like someone had a blow torch down my throat. I'm not sure if the smell is coming from the fake leather, (I was led to believe by the store it was real leather btw), or if it is formaldehyde gasses from the cheap plywood in the frame!

I paid for my furniture on July 30 2018. They delivered it about a week and a half later with a hole and a tear and a corner that is damaged where it will eventually tear. They sent a repair man out over a month later and he said he could put wax over the damage. Wax. Are you kidding me. I declined that and just want a new couch or my money back. The store said it would be taken care of. This is after countless phone calls that were not returned. January 5 2019 they sent someone out with covers but no velcro on the back. They said they would have to staple the back on. If they did that there is no access to the back to put more fill in or to take apart the backs from the bottoms so a person could move the couch. It is very very heavy. So I still have this damaged couch. They are the absolute worst company I have ever dealt with.

We bought a sofa from Jackson/Catnapper in 2015. With 4 kids it was important for us that it was well made and had a lifetime frame warranty (so I read their warranty online before we bought it--attached). Jackson/Catnapper emphasis on their website how well made and durable their furniture is. This sofa replaced a sofa that we had purchased 15 years earlier and had never had a problem with the frame. We also have a sofa in the family room that is older than the kids—no frame problems ever. The frame on the Jackson/Catnapper sofa broke after about 4 years of normal use. When I contacted the company to get warranty support they said that their frame warrant is limited by the 1-year labor warranty.

I purchased a Catnapper recliner about 2 1/2 years ago. After about a year and a half, the material started peeling. So called "Bonded Leather." I've read all of the negative reviews and agree with them 100%. If you purchase a product from this company, it's your own fault. Doesn't seem to matter to them if it's 1 day or 1 year, the lack of customer service you will receive, will totally make your blood pressure rise. To those buying from this company, "Good Luck." You're going to need it.

I bought the Catnapper Stallworth 4898 chair because they advertised the chair would hold 450# person (I weigh 350) and a 5-year warranty on the frame and mechanism. The recline mechanism failed after 16 months. Read the small print. Warranty is only for one year. When reclining, 2 small 1/4" bolts is supposed to hold and move a sitting 450# person, impossible for an extended period of time. If you are looking at this chair-run and run fast. I was pleased with the quality of the rest of the chair. The chair still lifts but what good is that if it doesn't recline? I'm researching other brands for a big man's chair.

All the reviews are having the same as me- peeling and ugly - too much money for this - do not buy. Why can they still sell this quality? Isn't there any place out there to stop this from happening to another person?

I bought a Catnapper manual recliner in 4-12-2011 and LOVE IT. I am looking to buy a new one. Mine was the model 545424 with the 2334 cover. I weighed 360 lbs. when I bought it. Slept in it whole time.

Absolutely horrible. Recliner is 5 months old and back broke. So it does not sit up all the way. Virtually unusable. Dealer sent out technician. It is covered by warranty however the parts are unavailable and they are not sure when they will be. Catnapper has no phone number received an email from them saying repair is responsibility of dealer however we are at the mercy of the manufacturer for parts. Wish I would of needed the other bad reviews about them. Absolute junk product and very poor customer service.

Have had this Catnapper recliner less than a year. Arm pads and seat pads have broken down. Now mechanical function is also breaking down. I will never purchase from this manufacturer again. Retail store where I bought the chair from is no help at all.

Have a 2013 Catnapper recliner with heat and massage. Heat stopped working. Emailed and received a response within an hour. Issue was resolved quickly and at no cost to me. They stood behind the product well after the warranty was expired.

We purchased a Catnapper recliner to complete set. (We had purchased sofa and loveseat a few months earlier.) Within a few weeks, seat cushion had a huge lump in middle and was badly wrinkled. Winner Furniture ordered a replacement, and this time after only a few hours of sitting, seat cushion had same huge lump and was wrinkled horribly. This was the "Westin" collection. Even though I sent pictures showing the defective product as compared to sofa and loveseat cushions, (which look fine after a year's wear) Jackson Furniture refuses to do anything about it. They are completely ignoring their own warranty and refusing to admit they have a quality problem. Stay far far away from Jackson Furniture and especially their Catnapper brand!!

We bought a “leather” couch 4 years ago for $2600. A few months ago it began peeling and cracking and looks terrible. It seems everyday to be getting worse and worse. Very disappointed in the poor quality, especially given the price we paid. Will never buy a Jackson piece of furniture again!

I feel like this sofa is literally deteriorating in front of my eyes. Only had about 4.5 years and it is only me in the household. This thing is flaking apart daily. I am ashamed to have company. DO NOT BUY... PURE JUNK JUNK JUNK... It's like throwing money out the window purchasing this.

We purchased our Catnapper Couch and Loveseat approximately 3 years ago. Since the purchased this I have had the cushion in the leg/footrest portion of one of the sides of the couch start to fall as if someone reached between the leather and yanked a corner down. Keep in mind no one sits on this side of the couch. The other side has had the leather flake in the headrest area, on the seat near the stitching down the middle, and on the armrest on the stitching area, below it and above it. Where the armrest is there is an indent from the little bit of wood falling in. Then to top it off the motor broke.

Worst furniture we have ever purchased. Very expensive. Quality is terrible. Would not recommend to anybody buy this product. We had the love seat for a month and it was defective. 10 months later the arm of the piano wedge caved in.

Chair frame is either warped or has broken altogether. Chair leans to the left and footrest has fabric damage due to rubbing against chair. "Mechanism" is not working properly. Just last night the recline lever spring broke. Finish is coming off of fabric (faux leather) where headrests. We have had the chair about 2.5 years. It is literally falling apart. Poor quality mechanism, frame and fabric.

Stay away from Jackson Furniture! The products are complete crap and you will have nothing but problems. Customer service will not help with their poor products. We purchased a living room set and returned cushions when they ripped during the 1 year warranty. We did that 2 times during the year warranty. Now the new cushions are ripping again. Jackson will not help and told us to go to find our own upholstery company near us.

The switch or circuit board broke on the unit. Contacted Catnapper and they were disinterested in helping and were amongst the rudest people I have come across. Not helpful. I have had to buy a new chair as I can’t get help with this one. The chair is still in good condition as it has hardly been used. I obviously bought a competitor's brand and they are lovely to deal with. I will never buy a Catnapper again.

We bought a big man Catnapper recliner from Premier Furniture in Union City, Tn. The back of the recliner broke in 2 places after my husband reclined it. We had this piece of junk 5 minutes in our house before the cheap wood broke. We are now waiting on it to be repaired.

I bought the catnapper genuine Italian leather sofa and loveseat because we were told it was the top of the line as far as quality goes. We waited 6 weeks for our furniture to be specially made for us. After a few short months the sofa has fade marks throughout the arms and along the cushions. We have contacted the manufacturer to be told the leather is not covered under the limited warranty. We hardly use our furniture because it’s in a room that doesn’t allow it to get much use, so there is absolutely no reason for it to be faded like it is! I honestly think there was a defect in the leather itself but I can’t seem to get any help in this issue. I would love for someone to give me some suggestions and if you have ever had this happen to you. I don’t know where to go from here. We are beyond upset and dissatisfied with this couch!

We bought our catnapper transformer and love seat a year and half ago. Brand new still had plastic on it. The place was going out of business. No warranty offered. Both pieces are peeling so bad. Now it’s embarrassing just don't understand why we can’t find anything about a resolution for this problem. We are very upset and not happy at all with all the money we spent on this furniture and of course the guy who sold us the stuff said, “Yea it’s the best please.” If someone can give us any insight on what we could do please and thank you.

Most poorly made couch I have ever seen. Boy did I fall for it. We loved the look and feel of the floor model, so we bought the sectional couch and two recliner sofas to furnish our new home. The recliners are doing pretty well, but the couch is trash. First thing that happened is that the frame broke as a result of that "I'm home, time to fall on the couch" crash. It was still under warranty, so they came and got it, repaired it, returned it. Except that their repair was them shooting up the frame with long nails to put it back together, which we noticed poking through the couch. We had to hammer down the sharp points so as not to be stabbed. Come to find out, the frame is made of cheap pine, which is light and fragile.

My wife purchased the "Catnapper" Recliner via the Post Exchange (PX) online sales. Once we set it up, I sat down in it and first was surprised at the seat height. I'm average height and my feet didn't touch the floor. When I raised the footrest the back went all the way back to a horizontal position. There was no stop where I could raise the footrest and have the back in a vertical position. Then, and this the real problem, when I tried to use the handle on the side of the chair to lower the footrest and raise the back to a vertical position again, the handle would not budge! I had to push down hard with the lower portion of my leg. In fact pushing down hard didn't work… VERY hard did. I finally was able to get the back upright again and the footrest in the down position.

Bought Italian leather loveseat {Aria} made by Catnapper in November 2017. It started tilting on right side, I did not call on it until it got pretty bad, when I should have called much earlier. Dealer sent a tech out and found that the braces on the right side of the loveseat were missing (had never been put on at the factory). Jackson Furniture customer service said that would not be a manufacturing defect! Also said my warranty would have run out 11 days earlier but I would not have any warranty anyway because it was bought as a Clearance item which is the same as buying something as is.

I have had the Bergamo leather Catnapper sectional less than 9 months. The cushions on the recliner I sit on have already lost any puff and I now sit on hard springs. The seams of the "leather" are placed in the worst positions so that they irritate your arms and legs and make it impossible to relax comfortably. I have gotten sciatica back pain from sitting on this allegedly comfortable recliner. I contacted Jackson because I am still within the 1 year warranty period. They basically told me to buzz off. STAY AWAY FROM THIS COMPANY!!!

Paid over $3000 from Conn's HomePlus in Charlotte NC. Was told it was real leather. After 3 years it is peeling bad. Can’t believe I let you’ll talk me into paying this much for a living room set. I wouldn’t recommend Catnapper or JACKSON Furniture to anyone.

Purchased in March, by July, the seat cushion had pulled away and rolled up so that the seat was unusable. Tech finally came in August. Problem repeated in Sept. Another tech came out and said that there was nothing more he could do. Resolution finally came down today (Nov 23). They stated that it was normal wear and tear and would not be covered. A $1300 loveseat is unusable after 4 months and this is normal wear and tear???

I purchased my couch 11/17 and the couch has shorted out and because their sticker is not on the couch they will not warranty the 1 year plan. Even though Cleo's Furniture has where and when I purchased it on file. No label no warranty and it is not my fault there is no label, I did not take it off. Did not know there was suppose to be a label. They have terrible customer service. And Cleo's will not fix it either. DO NOT BUY FROM EITHER.

I purchased a Maverick model Catnapper rocker recliner in January 2016. In less than 2.5 years, the bonded leather upholstery began peeling off in the headrest area. In the past 2 months, the peeling has accelerated and expanded to several areas of the recliner - seat, armrest and back. I contacted the manufacturer, Jackson Furniture, and got total stonewalling behind a 1 year warranty. Also contacted the store where I bought it with the same result. In over 40 years of furniture buying, I have never encountered such an inferior product, especially for the price of over $655. Their 1 year warranty is their legal protection for selling an inferior product.

3 years old peeling like a bad sunburn. Got no satisfaction from Jackson. Did get Boscov's to get them to send a new seat. At 70 not able to install it & it is darker anyway. I don't have crap in my house. Going to get a repair kit, going to try and sell it, maybe recoup some of the $800 & off to La-Z-Boy.

On October 2015, we bought a Catnapper loveseat and two recliners with middle console from Royals furniture in Okeechobee Florida. The service from Royals was great. We're a snowbirds in Florida 4 -5 months stay in winter. Last year October 2017 our Loveseat was peeling off and the seat was wrinkling. We talked to Royals but they said the product has been discontinued and they cannot help us anymore. Jackson Furniture has a slogan that their furniture last long and they'll stand behind it. We only used this Loveseat not even a year and piece of crap! We spend so much of money for it and didn't get our money's worth! Jackson Furniture doesn't have customer service department phone number, sucks!

Purchased a complete living room set in Sept 2013. In 2017 we started noticing tearing in the corners of the pieces. Contacted Landmark Home Furnishing in regards to the “leather warranty” that was sold to us at time of purchase. After a complete runaround we were told that the set was bonded leather and that it was not tearing, but in fact peeling. They would not cover the repairs. They also contacted the company directly and I was told that there was nothing that could be done. Since then all of my pieces are now peeling and I have to replace the entire set. Very disappointed.

The leather looking covering is peeling off of cushions, cushion backs and edges of sofa sleeper. It appears from other reviews this is common for the Brantley Bonded Leather Sleeper Sofa #4430. Apparently any warranty of product expires within one or two years. It appears you have no recourse in repairing or replacing inferior quality product.

I bought a catnapper sofa and oversized recliner. It is bonded leather. This is the worst excuse for furniture I have ever seen. The “leather” peels, the corners are coming apart and places that you sit are worn down from sitting. Isn’t that the point of a sofa? To sit on it? Bonded leather is an absolute joke. I wish I had done my research like I usually do but I didn’t. What’s worse than the $2000 worth of an eyesore in my living room is the customer service. I emailed them right when the peeling started happening. No response. Email again and again no response. Finally a response! They never received the previous emails and they archive everything. Lies. I sent a screenshot of the email trail. No response.

We purchased our reclining sofa about 4 years ago. I’m happy with the comfort (I have a bad back) when I can recline it. The pressure is gone from my back. I am not happy with the plastic side handle that makes it recline. We had it replaced once as it broke. The repair people instructed me to pull the handle and not let it snap back. I have been able to do this for the most part. Today I went to recline and the handle broke again. I was told there may not be replacement handles available in the future. I’m not working and have no idea if I can afford to fix it. I’m not happy with my current situation.

I paid over $3000 for a living room set 3 years ago. Everyone says you get what you pay for. So I decided to go out and buy a nice set. Not sure about rest of you but $3000 was a chunk of money for me to spend. So I thought I was getting a top of line set. They told me it was real leather. Well within a few weeks the cable snapped on one of the recliners on the couch. I repaired it. Well now after 3 years the leather is peeling off in flakes. It is embarrassing for people to come over and set on our furniture. When they get up they have pieces on them. I wouldn’t recommend their leather furniture to anybody. Now I don’t have the kind of money I use to have and I have to go find another living room set. Really thought it would have lasted more than 3 years.

I need to be added to the long list of people complaining about the catnapper "leather" sofa, recliner and loveseat. Reading other reviews and seeing pictures that are identical to our same issue proves that these Jackson products should be recalled. Furniture that peels from normal weather within a few years of purchase is absolutely absurd. The furniture pieces are not cheap so you would expect them to hold up. Our pieces were purchased from Wolf furniture in Harrisburg and like the long list of everyone else, the leather is cracked and sealed and the pieces are essentially needed to be thrown in to the trash.

I am one of many who purchased a Catnapper sofa in the last few years and has experienced major wearing/peeling of the leather-look fabric. I see on this site alone (Consumer Affairs) many major complaints against Jackson Furniture (located in TN) and the Catnapper couch. All complaints have been ignored, extra warranties (like we have) have been denied and Jackson Furniture's answer (at least to our persistence) was to send more of the same defective fabric and WE would have to pay for having it reupholstered!!

Purchased Catnapper 6/2015. It is barely ever used. We have no pets or children living in home. Headrest has started to peel. Style 4101, Cover 121519. Manufactured 5/2/14. Worst product ever! My husband may recline back possibly 2x a month for about 30 minutes. Other than that this is hardly ever even sat on. We paid too much money, trusting something this expensive was going to last. Now at 3 year mark it's something I don't even want in my home. Very poor fabric, CHEAP! I would love to have this replaced or repaired but reading the warranty statement that doesn't look possible! I will never purchase from Catnapper/Jackson again, they do not stand behind the products they sell. Terribly disappointed!

Catnapper recliner leather peeling and separating. Have full warranty but they will not cover because they say skin oils cause this. Am I not suppose to sit on my $600 recliner. Would not recommend any Jackson product. Bad company, even worse warranty coverage.

Purchased the Catnapper Sofa in 08/2017 and within 5 months we had a issue on the sofa sagging on the right side. The Furniture Store we purchased it from sent us a replacement and arrived in 04/2018. When we move the Catnapper Sofa we found the reclining frame gouged our new carpet that was installed just before the furniture arrive. The Replacement Sofa has been in the house only 4 Months and the same issue and now it has damaged our floor and carpet even more. We have no kids and all I do is sit in the chair when I come home from working all day on my feet. A Rep came to our home and reviewed the furniture and as of today 08/25/2018 they stated a bent frame is not a manufacture defect and will send us a new frame but we need to pay shipping and installation which I do not agree with about their furniture!!!

We purchased three beautiful pieces, one sofa and two loveseats. After a couple years the “leather” has peeled and shedded. I literally vacuum up pieces of this couch. What a huge waste of money! These were NOT cheap $300 couches! We paid $2500 for three pieces that are now useless. The store is out of business and we basically have to replace all of our living room furniture. We are beyond disappointed! While looking at a furniture store the saleslady suggested Catnapper. No. Freaking. Way will I ever buy Catnapper or Jackson furniture again. With all of the complaints on the exact same piece you would think the company would recall it. This company has been around forever, I would have thought we were buying a quality piece of furniture, not throwing $2500 down the drain.

My wife and I purchased a leather reclining loveseat and sofa with a warranty. Due to a period of moving, the sofa was wrapped up and placed in storage (w/o a mark) for two years. The leather on the loveseat started peeling off after about a year, and upon settling into our new home, it looked like the sofa didn't fare any better as the leather was separating from the cloth backing as well. When we called to get the sofa and loveseat repaired under warranty, a person came out and looked at the furniture, took pictures, and advised us that they wouldn't repair the faulty workmanship.

Purchased two Jackson Catnapper couches from Homemakers in 2016. Leather is peeling off of both couches with no extraordinary use. No animals or kids climbing on them. We simply watch television in the evenings while sitting on the couches. They explained that the couch falling apart is "normal wear and tear". I have never heard of couches falling apart due to people sitting on them when they're only two years old. Purchased the extended warranty but apparently that does not matter either. Neither Jackson Catnapper, nor Homemakers will make it right. What kind of business is fine with manufacturing goods that fall apart with normal use after two years? This is rubbish furniture and both Jackson Catnapper and Homemakers should be ashamed for scamming people. Do yourself a favor and do not buy from these businesses.

I purchased my Catnapper leather sectional in 2014 and the material has been peeling for the last year. I still have warranty for mechanical defects but doesn’t cover material. If I would have known this would be the outcome, I would have never purchased this set. I am very disappointed and heartbroken. The sectional hardly ever gets used and now we’ve got to replace it because it is becoming an eyesore. I’ve never had to replace living room furniture in such a short time period.

We've only had this Jackson Catnapper Brantley furniture for a couple of years and it's now cracking and peeling! We purchased a sofa, loveseat, chair and ottoman and they're ALL peeling!!! Now, seeing all these reviews and people saying they all have trouble with the same thing - this is unforgivable to pay this amount of money for it to only last a couple of years is not acceptable. We need a resolution immediately from Jackson Furniture.

I used to live in Northeast Ohio and I bought what I thought was a gorgeous catnapper sectional with Chaise for $2000. I moved to Toledo Ohio taking my brand new furniture with me. Less than a year I had it I started to have issues with the structure of the large couch portion of the sectional. Found springs had came loose and curled. The braces holding the bottom broke and I have wood pieces trying to poke out the back of that portion. Stitching is coming out of all the back cushions as well. I contacted Catnapper directly and they told me they do nothing with the warranties. It’s the dealer's responsibility. I contacted the dealer. He said he couldn’t do anything for me because I had moved. He did tell me he would have his sales rep contact me to help me. I never got a call. In looking at his Facebook page, he doesn’t follow up on any of his warranty issues. People are also still waiting on product to be delivered.

After I complained about the response to my problem the company help desk did provide additional information. They asked me for the product serial number, found what product I had and found that it was still in production so I could get replacement material. The material cannot be repaired itself, replacement is the only option. This is actual customer support and what should have happened the first time! The peeling problem still rates the product a 1 star but I will give credit to the representatives of Jackson Furniture for providing some customer support.

I purchased a Catnapper brand recliner from Howell Furniture in Beaumont Texas approximately three years ago for my home of Toledo Bend Lake, which is a second home and is not our main home. We use this recliner very little and not every day. I noticed the area where My head touches the back has leather peeling and cracking. I called the store where we purchased it because I remembered the sales lady tell us this product has a warranty with it and we bought an extended warranty. I called Howell Furniture to inquire about what could be done. I was told it was covered only for one year from the manufacturer and the extended warranty on covered accidental cuts and tears and they would charge me fifty dollars to come out to take pictures of it and forty dollars an hour. Shopping at Howell Furniture turned out not to be as good of a deal as we thought!

We bought the Jordan Sectional Sofa and are very dissatisfied with the quality of the product. My son, I guess I would say, "plopped down" on the sofa and broke it. He didn't jump on it. He just didn't set down with ease. We called Standard Furniture and told them it was broken (we had it less that 6 months at that time) and they got with the company and they sent out a person to look at it. The first guy that came out and looked at it said he wouldn't be able to fix it by himself so he took some pictures and said someone would be getting back in touch with me. When he had the bottom pulled back I could tell that the part that broke was some kind of particle board looking material.

I bought a Jackson chaise and loveseat in June of 2017 (4377-75 and 4377-42). In less than 2 months the frame on the loveseat cracked and broke. The arm on the chaise caved in in 2 spots, felt like it was particle board that got pushed in. I contacted the retailer, Suniland Furniture who have been wonderful, and they contacted Jackson. They eventually sent out a technician to assess the damage. When the tech lifted the loveseat part, he removed the tacking on the back and bottom and the entire frame fell out of the loveseat!! He took pictures and said, "hmmmm" a few times. I explained that the loveseat cracked when my husband sat down, he did not jump on it, plop on it, stand on it. It cracked from a regular sit. The arm of the chaise got pushed in when I was getting off of the chaise, you have to brace yourself on the arm and push to get out of the deep seated chaise that I now sank into because the frame was broken.

I purchased a "leather" living room set, a recliner, rocking love seat and reclining couch. After a few months the recliner started flaking near the headrest. I didn't pay much attention but after a year the couches and recliner show heavy wear and every cushion has lost almost all the bonded leather. Now after only a few years I have to buy a whole new set which is disappointing since I paid so much for this set. Also I have to constantly clean the flakes off the floor to keep my 10 month old from eating the pieces that continue to come off. Long story short, do not buy this product.

I was having surgery in the near future and wanted a recliner that would recline almost flat. My condition was such that I couldn't actually get out to a store to shop. I searched online and found a recliner at BOSCOV'S in Scranton. I ordered it and it arrived fairly quickly. Easy to assemble by a friend. I sat in it and noticed that the stuffing was very firm. I expected that it would soften with wear. But I also noticed that the stuffing in the seat was poorly done. It was divided into three sections. The first and second sections were even and well stuffed. The third section was stuffed at an angle going up onto the arm of the chair. You could only sit on the first and second part of the cushion. If you used the third part of the seat you were sitting at an angle. Since my surgery was two days away I couldn't do much except hope that the stuffing would even itself out in time, especially since I would probably be spending about 12 hours in it each day for 6+ weeks.

By looking at all the complaints I wish I would of found this site sooner than later. My sofa is starting to rip under the cushion where the seat and bottom of the armrest come together. We have no children so there is no reason for it to be ripping. Called the store where I purchased it. Basically got the runaround. I have had it less than a year. Help!

Our model is comfortable and easy to recline/put down when it's not broken down. I like the look of the recliner and it has a generous amount of stuffing but not too much. The fabric is quality and cleans up easily. However, we've had a lot of problems with quality/workmanship such as seams coming apart and broken-down components. We've had the recliner repaired on two separate occasions after owning for only a short time. For no more than it was used, there was no excuse for the issues we experienced with our recliner. I wouldn't expect the types of problems we had until after years of use.

Catnapper couch and love seat purchased at The Roomplace. Within four days the cushions were sagging. I spent almost 3,000 dollars, so I think it should last longer. After many calls they did send someone out and he said it wasn't stuffed enough so he added stuffing. Within four days it was sagging again. Called and was told there was nothing they could do for me. The manufacturer doesn't cover that. Are you serious? Not even a month old and it's not covered. Our news channels have investigative reporters and I'm going to call them for help. I'm also going to report you and The Roomplace to the Better Business Bureau. I'm 72 years old, on social security and I've been taken advantage of from you both. Shame on you!!!

It worked fine and got the job done when I needed it to get done and never stopped working on anything that I needed it to get through ex, still worked after a flood. However, it's a little pricey for something that can be bought for way cheaper but I didn't find the design anywhere else so I decided to go with the one I got. Nevertheless, I like the fabric that they use. It's rigid and my dog loves to go onto the side of it and rub its back as the ridges make it feel nice for hands and animals!

RC Willey made promises about the recliner motor warranty but lied. The sales reps at the store made promises that later they denied. I won't shop there again.

I have a Dallas Catnapper recliner and two love seats. Color has come off the headrest of the recliner. It is less than 2 1/2 years old. This is substandard material and not Top Grain as advertised. I read other reviews and see where the company will do nothing after the year warranty. I have another brand of recliner that is 14 years old that I sit in for hours every day. It looks brand new. I am retired and this was to be my last set of furniture. I cannot afford to replace it and am embarrassed for people to see it. I am surprised by the number of people who have had problems with this furniture that they do not stand by their motto "Designed for comfort... Made to last." A reputable company would take care of their customer and stand by their product.

I bought myself a catnapper about six months ago and I love it so much I bought my wife one for Christmas. The colors match my furniture, it's very comfortable and it is my own favorite chair. It reclines and turns easily, the cushions haven't lost any of their shape, it is hands down the best chair I have ever owned. One of our catnappers had a defective piece that had to be replaced. However, it was replaced quickly and at no cost to me.

I wanted to buy armchairs where I could feel comfortable and comfortable to impress my friends with the best armchairs in the market. I looked for stores because I could not find my favorite brand. And it was when my wife recommended that I go to her trustworthy store. I like Jackson Furniture's design and originality, they are also very comfortable to rest or take a short nap as well as to watch an exciting film. They are also very comfortable to sleep for a while at night.

We purchased a Jackson Godiva sectional sofa through Homemakers Furniture in Iowa in Feb. 2018. We are NOT hard on our furniture. No one jumps on, walks on, or bounces on this couch. It has literally not been moved at all since it was delivered by the store to our home. Within the first month, the main supports of the back of the chaise had snapped in half. We thought it was a fluke and planned to simply suck it up and purchase a new piece this summer. Then, this evening, the supports in the main arm chair of the sofa snapped in half just from simply sitting down. We contacted our store and were told our couch was sold as-is and there is no warranty. Our living room is small and this sectional is our only seating within our living room. We now have nowhere to sit. This is immensely frustrating. We paid quite a bit of money to essentially have a couch that is unfit for use in just over three months. I would NOT recommend this brand of furniture.

Purchased a Jackson sectional sofa. While it looks nice and was reasonably priced. The quality was suspect. The cushions broke down quickly with normal wear and tear. The bag cushion was under stuffed and as a result is ripping away from the back. To make matters worse. I purchased the ESP program from Warrantech (originally through HHGREG). Warrantech took two months to send a tech to review it. He was from Reliable Furniture. He stated three things to me that were defective and should be replaced or repaired. Then left and said he would do his write up later. The write up called it all wear and tear and so Warrantech won't fix. So I have 4 parties involved with all of them lying and denying a valid claim. I would stay away from all of these companies.

We bought 2 couches about a year and a half ago, 1 has a busted spring already, and a broken recliner mechanism and on both the stitching is coming out in the seams, it’s literally unraveling. I contacted customer service and they had the nerve to send me a link to the page that says it’s lifetime warranty on these things and are telling me it’s only a 1 year warranty. Then told me to google a certified furniture repair person in my area to get it fixed! I bought a cheap couch before and it lasted 5 years before I spent decent money on these. They don’t back the warranty. Guess they have never read the Magnuson-Moss Warranty Act! And as I read reviews I see this being a somewhat common issue out of them!

I purchased the Catnapper Series from Farmers Furniture in Oct of 2013. We loved it at first. Then about 2.5 yrs later it began to peel. I have a Couch, Loveseat and Rocker that basically needs to be thrown out. I don't understand why they didn't recall the furniture since it is evident thru the complaints it was not just a random problem.

I bought a Cat Napper Power Recliner in October of 2014. I had the recliner for 2 days and they had to replace the motor. Now the motor is bad again. It is going to cost me $60.00 for a new motor and $80.00 for a service call that I already paid once last week for them to come out and tell me the motor was bad. When you pay for a warranty that is suppose to cover these kind of problems and it doesn't, kind of makes you mad. Why should pay for something that when you need it, they tell you that it's not covered. I bought a second Cat Napper power recliner, but if this is the service that I'm going to get from the manufacturer, I wouldn't recommend buying this manufactures products.

3 months and not able to keep sectional pieces together. They hook and then easily separate. Company can’t fix it and it makes no sense that this is an issue! No product testing! Replaced entire couch once already. Can provide receipt and pictures if needed.

My experience has been mostly with RC Willey where we purchased the Jackson furniture from. The Sofa and Chair on display in the showroom was comfortable and we liked the way it looked so we bought it. When we purchased the furniture we were never told that there was no warranty coverage for faulty material problems either by RC Willey or the manufacturer. They did offer a treatment for the faux leather which we agreed to have put on to have an extra layer of protection. We purchased the furniture on 12/9/2011 and some of it was delivered on 12/16/2011. The love seat came on 1/5/2012; which we exchanged for another chair as it did not fit the room. The other chair showed up on 2/3/2012. We were excited to have some new furniture that we thought was going to last a long time and be comfortable.

I am disappointed with this Catnapper sofa. Model 61891 with power headrest. The fabric is 1300-28 Steel. We have a cat and the fabric the sofa is made with is so thin that the cat has damaged the sofa in 3 places. It was purchase only 2 months ago! Feb 16, 2018. By summer it will be out at the street for the trash man to pick up. Not a good buy.

We purchased a couch serial number 3294708 last year and noticed last week the stitching in the front of the couch (not the cushions) was coming apart. There is also a area at the end of the couch doing the same thing. At the cost of $988 it SHOULD be a safe assumption the couch would last more than a year (or more than 5 for that matter). The couch is lightly used and 9 times out of 10, the ottoman we bought with the couch is used so it's not like people are kicking it. I contacted Jackson Furniture this morning via their website so we will see how it goes.

We purchased our Catnapper sofa on 12/30/2013. At first we were very happy with it, but within a couple of years we started seeing small spots of wear. I was told by the business that sold it to us that it would not be covered with a warranty. So great, we just spent 1,000.00 and basically wasted our money. There are only my husband and I in our home and I rarely sit on it. As time goes on it is wearing horribly and in places where no one hardly sits. We are so upset with the lack of service, quality, and condition of the sofa.

** AVOID CATNAPPER PRODUCTS ** Within the three year warranty period our catnapper recliner stopped working. Happily we reported this to the seller of the chair thinking being still under warranty there would be a minimal expense to us. It was diagnosed as requiring both a replacement actuator AND a wand control - apparently both have broken at the same time. We have been advised only the actuator is covered, the cost of shipping of the actuator - from the manufacturer in the US to us in Canada - which is not covered - we have been told by the seller of the chair is $150 alone!

I had a wonderful experience and received wonderful customer service as well. I was able to view a wide range of various types of furniture and home appliances. I enjoyed my time shopping there and would definitely go back again. I love the price and I liked that the furniture was high quality, unique and fit my personality spectacularly.

The quality was great of the furniture. Easy to buy and it was affordable, hard to find that these days. I Appreciate the quality of the product. I like their styles too, it matches what I usually buy and prefer their style over most other brands. I would continue to keep buying from them. Sometimes the comfortability of the furniture can suffer for the quality. I wish everything was as comfortable as some of my other furniture. That or it just takes a long time to break in.

I bought my Catnapper reclining couch and loveseat in 2013. It has recently started peeling badly. I spent a lot of money on this furniture expecting I would have it for a long time, but it’s junk. We barely sit on the furniture, so this isn’t from wear.

Purchased this Catnapper power lift recliner in mid December 2016. Second week of January 2017 remote control went bad and chair was not usable for almost 2 months until part came in and was finally fixed and usable again. This was while under warranty through retailer where chair was purchased (first year). Now having same issue and it is March 2018. Since it is electrical in nature still covered under warranty but it has been nearly 3 weeks since chair is not usable and finally got a response that someone would be out to look at chair in 2 weeks, that means another 2 months or more that I have a chair I paid over a thousand dollars for and it is useless. I wish they would just take it back and I would go buy a La-Z-Boy! Next time, I will.

We purchased a Catnapper sofa and Loveseat 2016. The sofa has an area on the sofa seat where the padding does not cover the entire seat. It is very uncomfortable. I have contacted Sofas and More to address this and they have not responded. Both sofas are very uncomfortable and causes back pain. They are unsteady. and have see through spaces between the seats. I wish I had NEVER purchased this Catnapper set. They are the most uncomfortable and poorly made sofas that I have ever encountered.

We purchased catnapped lounger sofa and love seat with a pull handle to recline. These handles have broken many times in the six years. These are not considered mechanism pieces even though they are needed to activate the mechanism. We have also had to replace bolts in the pieces. The stuffing has not held position. Customer service has a “so sad too bad” attitude.

Within 6 months of our purchase of a Catnapper sectional, the fabric began to pill. We had issue with the armrest, and it took over a year to correct the issue. Shortly after that the furniture store where we made the purchase went out of business. Since then the fabric has deteriorated even worse. No one would return my calls from the factory and now I am sure it is out of warranty. We had our last sectional for 10 years, and that was with two sons in the house. Now we are Empty Nesters and this sectional did not hold up at all. Very disappointed. I will never purchase from this manufacturer again.

Purchased 2 reclining couches that were part of a sectional as well as matching reclining chair in September. Within a month we noticed a gap on one side of the couch by the armrest. The armrest was loose. Goldsteins repairman came out and found that the entire armrest had been broken (made of OSB). This item was replaced. Within another 2 months, the matching sofa recliner motor assembly was broken. Repairman came out again to confirm. Repairman ordered a new motor assembly which took 6 weeks to come in. When he opened the box to repair, the motor was cracked. I was told that it would be another 6 weeks and I am still waiting.

So I went to Boscovs (salespeople were helpful but not overpowering) with my wife and we looked around for 2 hours and the most comfortable piece of furniture we sat on was the Catnapper Siesta reclining sofa. When I came home I wanted to check out the reviews because we will be spending about $3000 on the sectional and a recliner. But the reviews are not that convincing about the value of the product... So now I guess we will continue to look.

I like the overall construction and sturdiness of the recliner. But I have had it half a year and it is still rock hard in spots. I see the back has a few spots with zippers. One of those I could reach into and take out some foam. Other have a zipper but no way to access the foam. I guess I could take a razor blade and cut it open but I'm hesitant to do that. If I could adjust the firmness in the seat especially and parts of the back I would be a happy customer.

I purchased a JACKSON couch model 4186-03 from a local chain furniture store that has started falling apart in less than three months. This couch has had a squeak when you sit in it from day one. It came with pillows that have ripped out at the seams, they told me they are decorations, but if they are not there, you are almost laying down when you sit in it. Also springs in the comfort coil cushions are breaking and creating large lumps. Finally, the entire center support has fallen out of the back and the back has sunk in all the way to the wall.

Purchased "Catnapper" by Jackson Furniture Industries, power reclining sofa and recliner 08/15 from Furniture Now. We enjoyed the comfort of the recliner seats but the sofa and love seat has been peeling like crazy and they have the worst material possible. We begun covering the couches to prevent further damage but that doesn't help - the bonded leather is separating fast in all over and making a mess all over living room. We bought this product because it was made in America but regret our decision. Last sofas we had for 8 years and they looked like new when we decided to replace, those ones have a serious quality issue in a short time frame. Based on other reviews we have yet to see a satisfactory solution to this problem. It appears the retail furniture stores are not dealing with this issue. I would like to hear from manufacturer with a solution to the problem!? Thanks.

I purchased a Catnapper sofa/recliner four years ago. Extremely comfortable! My favorite place to fall asleep while watching a game on TV. Unfortunately, after about three years the fabric began to peel. I hate to give up my favorite nap place but my wife isn't going to let me keep it in the living room. I would get it recovered but I've read several reviews that lead me to believe that it may not be a piece of furniture that will last for an extended period of time. So instead I'll try to find a slipcover.

In my humble opinion avoid any recliners or other products from Catnapper also known as Jackson Catnapper. I bought 2 and one needed minor service. My suggestion is that you read the entire warranty very carefully. Jackson Catnapper told me on the phone the retailer where I bought the recliners is responsible for year one of the warranty. The Exchange said they are a distribution center and not involved in warranties. But Exchange did say they would let me return the chairs for replacements if within 30 days. So in effect the warranty is good for 30 days thanks to Military Exchange with neither the Exchange or Jackson Catnapper covering the remaining 11 months of year one. But read Catnapper's warranty. It's a long one that covers parts but not labor using the repairman of your choice. And it's parts only. You cover the labor.

I purchased a Catnapper Transformer ultimate leather #4944 in Toast color and a rocking, reclining love seat #4942 from Furniture Now in Melbourne, Florida on 1/9/14. Please note dates have a lot to do with this. Just as the warranty ran out I went to the store and showed them a picture that the top of the love seat was peeling off. I was told I had to pay an outside company $200.00 to have the piece repaired. They brought the wrong side, charged me $200.00 then was told I had to get another piece for the other side, 200.00 more!

Valentino couch and Catnapper Recliner - Purchased both 10/2014. Contacted manufacturer while under warranty when Bonded Leather began to peel. I was advised warranty would cover repair if I “accidentally slit it while opening an Amazon Box”, but not manufacture defect. Less than four years old and I have to replace. Peeling causes a mess and a dust that covers hardwood flooring. Not to mention the frustration and disappointment when picking up the pieces of bonded leather every time someone gets up. The quality of both pieces should not be legal.

The motor assembly system failed because a gear part broke. I tried to get a replacement part from Jackson Furniture who said no longer stocked parts for my chair.

This is without a doubt the worst customer experience I have ever dealt with. First of all the furniture is junk. The leather on the sofa and loveseat is literally peeling and flaking off. Originally the peeling was on the seat cushions so I called them to purchase new cushions. I had to send them a check in advance, which they cashed, and then send me the cushions. Unfortunately they did not send me the correct cushions and I have called there in excess of 200 times and have not received a callback. Since this happened seven months ago the rest of the sofa and loveseat are beginning to peel and flake as well.

Bought five catnappers. For our TV room 2011, heated seat, with vibration. They seemed fine for the first three years, but then the mechanisms started wearing out. Now I'm stuck with broken chairs.

The construction would be better if quality assurance would follow up on the finished products before shipment to any consumers buying that particular product. The workmanship was very poor. The fillers they used for the back cushion were not enough for the desired comfort I prefer. The wood used was of poor quality. Overall I would consider a better product next time I'm looking.

This armchair is one of the best and economic apart from the comfort it provides, I recommend it. Totally is the best, excellent, it is super comfortable.

I bought two catnappers at Badcock Furniture. Within 3 months they started falling apart so I called Badcock to replace them and they refuse. I was still paying.

It was the most comfortable chair that I've ever owned! I had little kids and dogs jumping on it, so it didn't last as long as I had hoped. Under normal circumstances, I'm sure it would hold up just fine.

I've had my Catnapper recliner for 14 years now. Using it to sit and sleep in. It has been very durable and the quality is excellent. I'm amazed that it's held up for so long. I did look at the new ones and they are now twice what I paid for mine! When I get a new one it will definitely be another Catnapper.

The ease of use is great, but the "stuffing" compresses VERY quickly resulting in an uncomfortable chair. The zippers allow you to add more, but is that really how furniture should perform? Very disappointing in a mid-priced unit.

I purchased the single big chair recliner and the double seated couch catnapper at from our furniture store. The chair was 600 and within the first 45 days I had to use my warranty. The footrest you could feel the bar on your legs, then the mechanism went out. Will never purchase again.

I purchased a Catnapper recliner for my Grandmother. She used it over 20 years. Very comfortable. Got in smaller size for her. Good workmanship and quality fabric. She was extremely happy with hers.

A thousand dollars wasted. Memory foam a joke and bonded leather surface disintegrated within two years. Horrible customer service. Never could reach them by phone.

We recently bought a large Jackson Furniture sectional with oversized ottoman From FFO Home. We have furnished our 2600sq ft house with Furniture from FFO and have never bought anything that has fallen apart. Our oldest piece of furniture is 7 years old and never had any issue like this. We have owned sectional for 5 months and the chase lounge and three other cushions have started to come apart at the seams. FFO has already replaced the oversized ottoman for us because it did the same thing after one month. We are highly disappointed. When you spend $1200+ on a couch you expect good quality.

I have an oversized Catnapper recliner. Irish original. Pleased with the look and comfort. But in recent years I have learned it is not particularly well made. I've had her place several bolts and slats in the chair myself. The fabric is not particularly durable either.

Catnapper called me and I talked to a very nice lady who is shipping the parts to me for no charge.

I had this recliner for only about 3 years when the bottom "springs" started to break until finally, in short order, when you would sit down you would fall through a hole in the chair where the "springs" used to be. Will never buy another. I recommend Flexsteel if they're still in business.

Durable and is very good! After all these years it still works fine. Even the covering is still good, but after its age it's showing some signs of wear. Had to replace a circuit board one time.

Jackson Furniture Industries is a very nice store. I like the decor and I really enjoy how pretty it is. I like the rustic look that it has and it definitely helps me want to buy more furniture. But I didn't have a very nice experience with them. The ladies who work there are nice but the cashiers/salesmen are rather rude and I really don't like them. My problem is how they treated me and my family. It also seemed as if they were trying to rip me off. They didn't accept my coupons that did validate with the furniture I wanted. They should get better people and change the cashiers or salesmen.

It's a very good brand, I like the design of that furniture, so I decided to buy some to put them in my house, and the quality is excellent. I really recommend this brand, I can include that in my parents' house they use and they have a lot of antiquity and they are still in perfect condition. My furniture is still in perfect condition and it is very easy to clean, which makes this brand an excellent option to buy furniture. I feel totally comfortable with them. They make furniture for all tastes.

I bought 2 Catnapper leather recliners from Boscov's. Within 30 days the leather stain started fading badly. Boscov's sent out someone to “fix” the problem. It looked good temporarily and again faded badly. This happened in multiple places. I called Boscov's again and was given the name/number of “repair” guy to get it fixed again. He never returned my call. The quality of this chair is awful! Cry comfortable by shoddy workmanship! I’m left with trying to figure out how to fix the stain that looks SO bad, these chairs look like something I picked up off of the curb! I’d never recommend Catnapper and not entirely happy with Boscov's lack of customer care.

I was able to find exactly the piece of furniture I was looking for my living room. I like the overall fabric that it was made of. The pricing is very affordable for those just trying to get something to fill a space in your living room. Everything there was pretty good. Maybe the warranty for the furniture is pretty steep but the overall shopping experience was very good. I really enjoyed shopping there because the staff was also very helpful.

I am writing this review to let Catnapper know how horrible they are. They truly are a bottom line, zero customer service business. We have had a leather sectional. Since we bought this, it has flaked and continues to flake even though we have had numerous fabric repairs, that we have had to pay for. After this last time, I reached out to Catnapper because our dealer was out of business. I asked for either replacement furniture or payment to help settle this. They replied with coldness. They did not offer us anything, meet us 1/2 way or do anything to stand behind their product. I only have one question for Catnapper that I would love them to answer: Why? Why not help a customer and stand behind your product? Your motto is "Your comfort is our priority." If this was the case you would work to resolve any issue.

My experience with this company was very favorable because they are very professional and offer high quality products. Their customer service is very exceptional and all of their products are well designed and durable. I like the fact that their furniture designs are designed in a cool and creative band matter, and some of their products are rare items that you can only find within this company. I also love that their products are extremely durable and you can rely on them to last for years. However, sometimes some products or product styles on the higher quality types of furniture that I usually search for are not always in stock and are sold out. Other than that there is nothing else I dislike about this company.

Absolutely the best. They gave a good rebate and very good prices from the get go. The item was also on sale and it was overall great quality and had a very good experience. The price was extremely low compared to the others brand that's I ended up looking at. And the wood and other materials were extremely durable. However, their warranty and return policy where I bought it was too short and wouldn't be long enough for it wear out. I would give a longer warranty for the larger pieces of furniture they sell. In case it does break.

I love the craftsmanship, good color options, and the smoothness that it comes with. I also love the very good features, texture, and design. I like the modern touch it has than other contemporary product or its rival. I like the recent collection of this brand product and its accessibility. Good on price point and very affordable, and good on marketing and promoting. Everything is nice and in my price range and beautifully made to the core. I like it all.

They make a wide assortment of quality furniture of all shapes and sizes that goes well in any home. The quality is top notch and the comfort is sublime. I purchased a sectional sofa for our house and I love it. When I sit on it I am instantly relaxed. It looks great in our living room and I like their furniture the way it is. I like the quality of the craftsmanship of the furniture. It feels sturdy and well made. I also like the way it matches other furniture I have in my house and it really adds to the look of my house. My experience was great.

Definitely a feasible brand. They offer all kinds of furniture as well as brands they make themselves and are a company that also gives back into the public. Good furniture and dependable as well. I like their products and their price is acceptable. They also offer all kinds of looks such as classic and conservative as well as a new and trendy look. With anything, they could be cheaper. It's handy though but anything in the furniture line is expensive and some of their stuff looks outdated. You get what you pay for.

I purchased a sofa and chair less than a year ago, it seems the arm of my sofa is pulling away from the frame and the springs seem to be poking up from the sofa. I have sent two emails to Jackson Furniture along with photos. I have yet to hear from the company. Conveniently enough, my warranty will be expiring soon and I have a feeling that is what they are doing, avoiding me until my warranty is up so they can use that excuse. When I bought this furniture, the salesperson guaranteed me this furniture would hold up for years, ha!!! Not even one year!! I've spent less and got more out of past sofas.

I like that they have excellent service, beautiful models, and variety of sizes and colors. Apart from that they make the furniture to the taste of one and all in time records. There’s a lot to choose from and it’s a super fast buying process. I really liked your work system and have no complaint about the company. It was a great experience. I would recommend them without hesitation but I would recommend to offer greater guarantee for more tranquility.

They have very comfortable furniture and very stylish looking sectional couches. Classic designs are bright color options make it possible to have a classic but updated look. Long lasting and looks great in an office setting as well as your home. They have great quality items but it would be nice if they had some more modern pieces for an updated look. Sometimes you aren't going for classic but would like the same kind of quality.

Very good quality and versatile designs offered, accommodatingly satisfying service of work personal and special attention to minute details that matter to me, as a customer, and makes me appreciate their efforts very, very much. Very distinctive style and a lot of different accommodating purchasing options that make shopping adventurous and fun. Jackson Furniture company was really surprisingly good towards my needs that left me very pleased indeed, wanting to return to their shopping offers again and again.

My sister purchased 2 Jackson Catnapper recliners, one for each of us. I was pleased with the fabric, comfort and design. However, I cannot sit on the chair or even stay in the room with the chair due to chemical odors coming from the chair causing me to be ill. I assume it is from formaldehyde in the pressed wood.

I very much enjoyed the experience. It is very rare that I find myself purchasing a sectional and I was hesitant to do so considering the price on the item. I now am elated that I did so since it has held up beautifully and is easily one of the focal points of my parlor. It is a great product and I love it. I like the price and the quality for that price. I would like to see more variety in the furniture when it comes to fabric palettes but that is not something I'm going to whine about too much. Overall I am more than happy with the purchase that I made and I would do it again in a heartbeat.

Our loveseat recliner is approx 18 months old. Within 6 months the recliner mechanism started dropping the chairs going into recline position. The stuffing on one side seems to have collapsed. The sitting position has an exposed board.

It is a very nice brand and I love it. I like a lot Ikea but I prefer Jackson Furniture because they are a lot of product, new design and very good quality. I would recommend this brand for all the people.

On 9/9/2013 I purchase a sofa, loveseat and recliner from Cleo's Furniture. Within 2 months the cushions were wadding up inside the fabric and a furniture repair service had to come to my house and fix this on sofa and recliner. 3 months ago I noticed the Valentino leather touch fabric is cracking and peeling off and the seams are breaking apart. Cleo's said it is a problem for me and Jackson Furniture to handle and he has no intentions of helping me. This furniture is not even 5 years old and it's embarrassing to have it in my house as it's falling apart before my eyes. Jackson Furniture needs to replace or repair my furniture especially since their "quality" of furniture is supposedly supreme!

I purchased a Lawson Modular Sectional Godiva couch on 11/2/15. Our rear spring rail for the seat springs cracked in half. When we sit on the armless sofa section of our couch, your butt sinks in so far that you'd rather be sitting on the floor. Our couch is out of warranty, which is fine. We've tried to reach out to Jackson Furniture to order the part so that our furniture repairman can fix it, but they will not give out their contact information to the store that we bought it. We've been trying for 3 months now to try get in contact with anyone at Jackson Furniture but have it dead ends everywhere we look. If your $2,500 furniture is going to break in 2 years, at least have the decency to pick up the phone and help out your clients. Looks like we have to scrap this couch and start over with a quality company. I would NOT recommend this furniture company to anybody. Too bad I didn't check this website's reviews first.

I purchased a sofa and loveseat Brantley style sofa style # 4430 Color Java. My purchase date was July 22, 2017. My sofa and loveseat have wear and tear on the sofa cushions and the bonded leather is peeling from the cushion covers. In addition to both handles peeling. This is after a repair was completed on the sofa. The replacement parts wore worst than the original upholstery. I have tried numerous times to get in contact with customer service and I have had no success.

We purchased this Catnapper Sectional in 2012, the sections don't stay together, tear in corner seat due to rubbing of recliner adjacent to seat, cushions don't appear to be level with each other which indicates to us that it was pieced together and sold from multiple sets, fabric runs on multiple cushions, and recliner stuck in recline position. We opted for Catnapper for the comfort we thought we would get and it has been anything but. If only we knew this is what we were going to end up with after 1 year we would have spent our $2100 elsewhere.

We bought our furniture (Catnapper recliner and reclining sofa) over 3 years ago. We have had no problems with it at all! I stay home most of the time and sit in the same seat with no issues. We are extremely satisfied with the quality of both pieces. Our 17 year old granddaughter has slept on the sofa at least one night a week for those 3 years. I do wipe it down once a month with leather cleaner to keep it moisturized. We have not seen any cracking nor peeling. Everything works as it should. Still looks and sits great!

I'm one of the lucky people who purchased not one but TWO of the bonded leather recliners a few years ago. After about 6 months I started noticing the peeling, but was told that fabric isn't covered under warranty. Since that time I daily vacuum up little pieces of "leather". Being a senior it took me some time to save up enough money to replace these chairs and I can't wait to not have those little pieces of leather all over the house. "Buy American," they said. "Support Michigan industry," they said. HAH!

I bought this chair for my wife over the holidays. I spent over 1000. The chair has no back support so my wife can’t sit in it for. They is a big gap where the two arts connect. We contacted Jackson Furniture twice by email. We have yet to hear from them. I tried to take chair back to store where I bought it, they say it the manufacturer’s obligation.

Purchased "Catnapper" by Jackson Furniture Industries power reclining sofa and recliner 12/14 from Furniture Now and took delivery 5/15. The sofa has begun to show signs of the bonded leather separating in seat cushion. My wife is the only person that utilizes this furniture. My wife and I spend 6 months every year at a different location therefore reducing the actual usage of this less than 1.5 years. We are "Buy American" couple to the best of our ability. It is extremely sad based on the money paid for this furniture that we are dealing with a serious quality issue in a short time frame. Based on other reviews we have yet to see a satisfactory solution to this problem. It appears the retail furniture stores are not dealing with this issue. I would like to hear from manufacturer with a solution to the problem. At this point buyer beware.

Two years ago purchased a very expensive leather Catnapper recliner from Fowlers Furniture store in Harriman, TN. We sure have been misled by the quality of this chair. Leather peeling, lumpy seat, handle cracked. No help from Fowlers or Catnapper. Too bad we wasted our hard earned money. Buyer beware, this furniture is junk.

People who sold Sofa and loveseat did an excellent job. Material started peeling off. Only 3 years old. COMPANY told my seller they could do nothing. I have purchased many pieces of furniture made by JACKSON. But you can bet I will never buy anymore made by them. And I URGE EVERYONE NOT BUY FURNITURE MADE BY THEM.

Catnapper Siesta Lay Flat Sofa - This is the worst piece of furniture I ever bought. It is stapled together! And half of them are coming out! The wood is cheap and broken in spots and the stuffing went flat immediately. The wood digs into my back. I would really like help with getting this resolved, I've only had this for a year and a half and am ready to replace.

I bought a sectional from the Room Place less than 2 years ago. Within the first two months I had a couple pieces replaced because they fell apart and now that the manufacturer warranty is no longer available the furniture is falling apart and the insurance company came out to assess the problems and made the problems worse and offered no help because they are not covered under their warranty. The store keep saying there's nothing they can do... I'm at a loss with this furniture. It's way too much money to be so cheaply made with pressed wood plywood and fabric that rips at every seam. They promised me long lasting furniture at the store and I've had nothing but problems ever since.

I would NEVER buy anything made by Catnapper every again. Supposed to be quality furniture but to last 5 months is a joke. Spent a lot of money to get good quality furniture that lasts. Talk about a joke... clicks every time you sit in it from the springs. Lacks cushion. Goes flat quick. I have cheaper furniture that has lasted a whole lot longer.

It been almost 2 years since we purchased our furniture for our living room. Full set couch loveseat and recliner. After about the 1st year I noticed some cracking in material and after that it was full on peeling. Even on the loveseat that never gets sat in. It's emba for visitors to come in due to the shape of my furniture. The material is horrible. The structure is great. Sets wonderful, looks terrible.

After purchasing a set of sofas and a recliner from the Nebraska Furniture Mart (manufactured by Jackson Catnapper Furniture) we are disgusted at the poor quality. Both sofas and the recliner have peeling leather to the point that the stuffing is showing!!! I called a number provided (supposedly the lead for customer service- ** **) and received a call back from a customer service rep- she said he was that this ** ** was in charge of customer service, but would not speak directly to customers! I wouldn't either considering the number of complaints this company receives! The customer service rep was extremely rude, kept interrupting, and repeatedly stated we were "out of warranty".

We bought a reclining sofa and loveseat less than 14 months ago. Both right side reclining mechanisms have failed. The furniture store went out of business so the warranty we purchased no longer covers them. I tried contacting Catnapper to see what we could do and see if we could buy new mechanisms and have not received a response. These pieces they should last longer than 14 months of moderate use. Don’t waste your money on this brand. Poor quality. Even worse customer service.

I purchased this Catnapper recliner for my husband for Christmas in 2014. I was told by the salesperson at Mealey's Furniture Store that it was a leather recliner. I paid over $700 for this recliner and now the "leather" is peeling on the headrest area of the recliner. The recliner was hardly used since we bought reclining loveseats last year. I paid a lot of money for this recliner to last only three years. So disappointed in this product.

I purchased a Catnapper Recliner on 18 October 2017, for the express purpose - that I was having extensive Rotator-Cuff Tendon surgery, and I knew I would be unable to sleep flat on my bed. I needed something I could sleep-on, in an inclined position during post-surgical recovery. Purchased through Unclaimed Freight, in Fort Worth TX after taxes & delivery I paid >$1200 for the chair. Upon delivery I'd noticed that the seam on the seat was nearly burst and that it somehow wasn't stuffed correctly or perhaps even not constructed properly. It visibly leaned awkwardly down and to the right (looking straight at it). This, within 2-days of my surgery, I had no time to pursue immediate return/replacement communications with the store of-purchase. I live alone, so I had no one to assist me with the situation in the meanwhile.

Purchased Catnapper sofa and Loveseat- style 5443002 sch 8006. I have never been so unhappy with spending hard earned money. We paid a decent amount of money and within the first year it started to peel and fall a part. Contacted company and they did nothing. I work in customer service... I would never leave a client out of money AND product (sofa). The company offered nothing. No apologies. Nothing. Very unhappy and very unsatisfied.

Purchased a sofa recliner and love seat for a good amount of money. Less than a year after the purchase the material, fake leather started to peel and to this day is still peeling and looks awful. I as a consumer have never been so disappointed on any product I ever purchased. Shame on every one of you that run that business.

I rated this product one star only because zero stars weren’t allowed. How disheartening that this furniture, that was advertised as leather and sold at real leather prices, began to peel. Everywhere. We bought the extended warranty on both the couch and loveseat but after reading the fine print we find this peeling to not be covered. I am extremely disappointed in this purchase and this company for putting out such a product. I do not recommend this company or this product at all.

To the person or persons who work on the LEFT side of the power-reclining sofa's: you need to be reprimanded and fired!!! I was judging the craftsmanship of our couches by the high cost of the furniture!!! We paid right around $6000.00 dollars for this garbage!!! I should have sent it back when I had the chance while it was within warranty!!! The left sides of both my couches are just made wrong & are not stuffed enough! My husband & I sit on the console. We bought the matching sofa for our guests. The furniture store that I ordered the 2 couches from sent out a guy to add stuffing to my side of the console well within warranty. And a little while after that 1st time of "restuffing" at my house, I told the furniture store, again, about my needing more stuffing on my side.

In March of 2015, my husband and I purchased a Jackson Furniture Bonded Leather Sleeper Sofa. We have enjoyed this sofa, up until very recently. The leather is beginning to peel. I called customer service to see if there was any manufacturer's warranty on the sofa, and while there was, it was only for 1 year. We did purchase the Guardsman Leather Care, but the store tells me that this would be considered normal wear and tear, and would not be something they would cover. Previously, we had purchased a sofa and loveseat (also probably bonded leather and vinyl) from Big Lots, and had it for 10 years with no peeling, scratches, or any other kind of "wear and tear" damage. I guess next time I'll go to Big Lots.

I bought the Jackson Brantley love seat and couch in January 2015 from Ford’s Furniture in Bowling Green Kentucky. I fell in love with the set and was told it was a popular set and would hold up well. I was told it had a 5 year frame warranty and I bought an extended warranty. Last month I noticed that wood was trying to poke out the back of both my couch and love seat.

My husband and I purchased a Catnapper in 2016. It worked fine for one day. On the second day I was stuck in the chair due to the feet not wanting go back down. After crawling out of it we loaded it up (as it was) and took it back to the store. We got it back 4 weeks later with what was suppose to be a new frame. Two days later it was doing the same thing. The only way to get the feet to go down was to slide your body forward close to the end of the seat and struggle with the handle. This makes the chair raise up in the air as you force the foot rest down. It’s only good if you want to sit in it and feel like you’re sitting in a reclined airline seat. Very disappointed.

I put 4 stars but really I'm being a bit cautious, need to see how well it holds up for the next year or 2 as it's so new right now. I think I need to leave it at 4 just in case and come back after some time with it. Either to raise it to 5 (which if it holds up is def a 5'er!), or lower it if it deserves to be lowered by then. I'll be back, one way or the other to raise or lower the 4 stars, along with my personal reasoning why. But until then, I love this new couch so far, a lot!

I bought 2 Catnapper recliners from Reese Warehouse (# 5311) in Smithfield, PA in April 2016. Within 6 months the frame on one of them wouldn't let the footrest go down completely and the controller on the other one did not perform the heat and massage functions. A serviceman was sent from Pittsburgh and he ordered a new controller and new frame for the footrest. The frame arrived but the controller did not. (June 2017) He had to re-order it; they sent the wrong one; he re-ordered again (Aug. 2017). It is now December 2017 and we have heard nothing. I tried calling and could only get a recording that said my call would be returned in 48 hours. I have called twice and no response.

My husband and I bought a couch, loveseat, and chair by Catnapper in November of 2015. There was a defect in the fabric... Strange spotting on pieces. Your Home (store name) was great. They took the furniture back and allowed us to pick another set. We liked the look and feel of Catnapper so we picked another style since the original set we purchased was no longer available.

On Jan. 6, 2017 my husband and I purchased the Duncan Power Recliner from Furniture and More out of Weatherford, TX. On or around 9-7-2017 we called the furniture store and told them that we were having problems with the seat "bunching" up. Finally got a serviceman to come out to replace the seat cushion on 10-11. Not a week later the seat started doing the same thing. Called the furniture store again and now we are waiting for a call that they got in touch with the Catnapper rep. Said they e-mailed 2 or 3 times but no answer. Do you all not have a phone? With this kind of service and this kind of product we will never buy another Catnapper again.

My husband and I purchased a living room set (couch, loveseat and large chair) less than 5 years ago. It has very quickly started to crack, flake and peel. We had bought this set when we moved into our home and were very excited as new homeowners. It's a huge disappointment to already need new furniture due to the level of low quality we unknowingly purchased. It's frustrating when you find pieces of your couch on your toddler's hands, in your dryer, on the floor and on your own clothes. We paid a lot of money for this set and unfortunately do not have money to replace it. Would love to know what can be done about this.

We purchased two recliners in July of 2015. The one recliner is starting to peel on the right arm. We have been trying for two months to have it fixed but Jackson Furniture and the dealer won't do anything about it. As far as I am concerned this furniture is a piece of JUNK. I would never by another piece of Catnapper furniture again.

We have had our Catnapper recliner sofa for a little over a year now and it is the most uncomfortable furniture we have ever owned. Springs have popped out or broken on the middle section, and the cushions have become flattened near the wooden frame of the recliners near the center.

Bought a sectional couch from Jackson Furniture that was delivered in August of this year. First of all it was missing a piece of fabric on the side of the couch (THANKFULLY that was covered under warranty). Secondly, when the tech came out to look at it, I told him about the giant dip in my armrest that it came with too; he said "Yeah that manufacturer does not put a piece of wood the entire distance of the armrest. They stop it and just fill the rest in with cardboard" which apparently translates into NOT covered by insurance and is considered normal wear and tear. I already had to order new cushions too because of "wear and tear"... I've been using the couch for 2 months and had issues with it since day one. This couch is terrible.

We purchased the Catnapper Power Sofa Recliner and 2 Catnapper Recliners close to 3 years ago. 1 chair has a spring that has come undone under the chair which we have only sat in a couple of times. The sofa has already had to be filled in with cushion by their consultant once, had to replace the power recliner portion of the left side, and is sagging on the left side so the couch looks lopsided and also feels like it is breaking in half when the recliner is used. The leather is peeling both where you sit and behind your back on the chair which didn't happen with the last sofa we had until about 8 years of use. Definitely not happy with this product and won't make the mistake of buying another one unless they are willing to fix their poorly crafted furniture we currently have.

We have 2 chairs. The covers are peeling and cracking. Contacted Big Sandy Furniture have to pay to fix. These are 2 years old. 2 people in the household, I am very dissatisfied with this furniture. Talked to the salesperson about this. Now she tells me that this bonded leather is very bad for doing this. Thought I was getting better furniture. Should have saved my money for Big Lots Furniture. I think this is false advertising for the company that sells it and Jackson that makes it. Customers should be told this is a problem. I have read other stories on here about people having same problem. Also took about 5 times to get a couch from this company that did not have place on the leather. I am not going to stay quiet about this problem. People have a right to expect reliability for our money. That saying about getting what you pay for is not true this time.

I have the Lawson sectional. It is the worst furniture I have ever bought. I have had about 2 years and the frame on the sofa and the chaise are falling apart. It looks like a piece of the wood is going to come out of the material. When you sit on the chaise the back sinks in this furniture. It's crap. Do not buy a Lawson sofa if you want quality.