IKEA

I purchased from IKEA in 2017 on July 31st for $600. To my disappointment, the sofa bed completely broke down after only 7 years of use. The main structure of the sofa bed broke, even though I didn't use it as a bed every day, only a few times, and mainly used it as a sofa. Despite contacting customer service at least 10 times over the course of 2 months, I was still told that my sofa bed was not covered by warranty, and they would not offer any compensation or discount coupons. I believe a sofa is not a small item, and a $600 sofa should last for many years, not just 7 years before it completely breaks down. This has made me concerned about the quality of IKEA's products.

I recently purchased a divan bed from IKEA and I'm very happy with my purchase. The bed was easy to assemble and feels very sturdy. It's also very comfortable to sleep on, and I love the storage space that comes with the divan base. Overall, I would highly recommend IKEA's divan bed for anyone looking for a comfortable and functional bed at an affordable price.

FOR IKEA HYDERABAD - INDIA. For 9,990 INR, I placed an internet order for a Gas Hob, and it was delivered on time. To our surprise, the installation technician found several missing pieces when he arrived to fix it three days later. I asked the IKEA team for the missing piece, but they said they needed to check with the team, which takes 24–48 hours. I waited for a response, but every time I contact online, it is delayed. I was able to finally confirm communication with the agent and arrange a return pickup for which I have already paid the required amount.

I bought couch for my son's new Brooklyn apt. Paid close to 1000. Less than a year the couch is garbage and should be thrown out since Ikea is not doing anything. Everywhere else would be exchange or return or refund. Not Ikea. I will never buy any furniture from Ikea again. NOT WORTH IT. YOU PAY MORE AT THE END AND GET LESS. They should be ashamed. They do not stand buy their merchandise.

Online Purchase made for Food Item for "Click & Collect" on 2nd December. 5 December was due to drive 1.5hrs for pickup and rang first. Spoke to 2 unprofessional twits (one hung up on me - appalling customer service and poorly trained) and finally the 3rd one told me my online order was a Scam and not to drive to the Store. I was told it was a fake site and not IKEA. I rang the Bank and cancelled all my Credit Cards. Upon followup I was refused to speak to any Supervisor- they don't exist. I then got told it was a mistake, it was not a Scam, and it was the real website after all, and now they could find my Order No (couldn't before for some bizarre reason).

This was my worst experience to enter an IKEA store in Bolingbrook, IL. Once you enter thru the escalators they will parade you throughout the whole store, both levels with NO Easy Way OUT. I had to ask for help from staff over 4 times to find the EXIT. If you bought anything, you will have to carry around thru the entire store, every aisle, to reach the Payment counter. I do not recommend anyone to go thru what I had to endure the pain of walking and frustrated to get out of this place.

I ordered a a week ago from Ikea. No movement since then. If you order something online will will be waiting a while. I would not recommend this company. Slow at shipping stuff out. I have never waited this long before.

I ordered a product from IKEA and the product is showing as delivered, however I never received and I've been trying for 4 days to get an answer of what happened, talked to more than 10 people - have the names of all of them, and have been on the phone for hours. I'm getting to a point I'm giving up. I don't have the product and I don't have my money. As far as I can remember that's the worst experience ever purchasing an item.

I have been on the phone two-three hours a day with reps about a return. That is when they try to help. Some have hung up, lied, told me things that weren't true, told me they would get a manager to call and it doesn't happen. I AM SO FRUSTRATED!! God help me, I will never shop at Ikea again. I'm now going to the better business bureau.

Never buy anything especially malm bed frame from IKEA. Please, please, they are liars and the product is not a good material and the refund policy are full of lies....Ikea is very deceptive about how they can get money from customers and after that, your problem with their product is not or none of their business and you will waste money and will need to go buy from elsewhere...I regretted the very day I heard about this fake company...Please, both actual and potential customers, go elsewhere. Don't ever buy anything from ikea Please if you want value for your money.

Avoid working at this store. The supervisors are dishonest and lie about good people in order to terminate them. Many wrongful termination lawsuits are pending. Many of the workers do not speak English and are unable to communicate truthful occurrences, or are set up by supervisors to lie about other workers. This is an extremely toxic environment.

Was told they had all of the parts for a king size bed, except one. They were temporarily out of stock on the slats that hold up the mattress. Went back the next day and they were still out. Went back the next week and they were still out of stock. Went back 4 times and they were still out of stock. Customer service is worthless, The store manager is invisible and cannot be reached. There are no published telephone numbers or email addresses. After sleeping on the floor for 2 months I am getting use to it. Don't get suckered into buying an incomplete bed. If they are missing one small part, take a pass and buy your bed somewhere else. Not worth the run around by IKEA.

I have been waiting for more than 14 days for Ikea send me a curtains!!!! Not a truck full of furniture!! A curtains!!! Can you believe it?? Ikea Australia is not able to control their shipments or their returns and their refund money either!!!! Definitely, the worse service online in the internet history!

IKEA - Merriam, Kansas. I paid for a measure and then spent several hours "designing" the kitchen instore with an Ikea sales rep. Only then did I find out that they don't install and can't even recommend anyone who can install. What???? Putting together an entire Ikea kitchen isn't exactly in a normal person's wheelhouse. This was very disingenuous. Customers should be told UPFRONT that they don't install and don't have anyone that does. Trying to find a contractor who was willing to build all the cabinets and install was impossible so I'm now stuck looking elsewhere. I was ripped off for a $79 kitchen measure, as well as all the time I WASTED on this. I expect better from IKEA.

I have or better yet had some shops of Ikea in my country quality was at some points questionable, but chairs for offices are not bad. The Staff of Ikea have the nerfs to sue the game that is in development, "The Store is Closed". For basically having similar color pattern or probability of furniture that looks like from Ikea is unjustified action and I am surprised nobody actions against it.

I purchased 2 twin beds from IKEA on October 07, 2022 and paid the extra fee for an October 09, 2022 delivery. Part of the order was the wrong color and I called customer service that same day and was told the correct pieces would be shipped to me. The next day I received an email saying they cannot ship the pieces and would have to return the parts to the store. But I paid for delivery. Each time I called I was given a new case number and delivery date. Almost three weeks later I have 11 case numbers and many no show deliveries until I called PayPal and finally I have furniture. STAY AWAY FROM THESE CLOWNS.

I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up. Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEA'S system said they had 12 in stock.

Bought MICKE table.

We've been burned a few times by Ikea - first a couch that was made of such soft wood that the screws tore out of the frame within days. This picture is a bookshelf from them and to be fair we've had it a couple years now but once again the cheapest of every possible feature so that it fell apart today with a massive crash. Clearly not a fan of Ikea.

Get an 'assigned' delivery date, they tell you to be home for, then you take the day off work only to find out 'Oh, that's not a guaranteed date'...because now they switched over their 'intended' delivery svc to fedex and while their site STILL says 'arrives today' you go to fedex and they don't even HAVE IN HAND your order yet! So you WASTE more time doing an Ikea chat to ask, is it coming today or not? (You would THINK SOMEONE THERE could just find out if the order has been handed off to a fedex co. yet or not?), but all you get back is their idiotic more TIME WASTING 'how are you' bot comments, and then you wait for a reply only to have them repeat all the info you already got online on your own, but was USELESS to finding out WHEN it is coming?!

Complete garbage company. Placed an order on Tuesday (Order #422295134) only because it said it would be delivered on Friday. The item shipped on Saturday. Never arrived. Shipped again 2 more times. Never arrived. Called customer support 3x and all 3 times the line cutoff. When I finally did speak with a support representative without getting cutoff they told me to just wait some more. I'm dedicating my day today to leaving negative feedback on every possible site I can.

IKEA Delivery Process is unnecessarily complicated even with the massive amount of communications about delivery being on the way. When the driver came, he called but I was at work. I called back 2 mins later confirming the delivery. IKEA called me later saying it was cancelled, which I told them no I reschedule with the driver, no worries. I thought everything was good until I called the driver: IKEA hasn't called him to confirm that he can deliver. Called IKEA, got transferred twice. When the person from IKEA finally call the delivery company, he was already far away from my address. So complicated and frustrating. Will never order from them again.

Ordered an item for deliver 9/19 and set the date based on when I would be home. Received confirmation email it would come 2 days earlier. Called to ensure scheduling was going to be on day I could be available to receive as it will not be delivered if I am not present. That went well. Kudos to Chrystal. Night before delivery at 7:35pm - Text received my order would arrive between 11am & 1pm next day as scheduled. YAY! Next morning (delivery day) text received 8:02am - delivery is now expected between 1pm & 5pm. Bummer, I had plans, but can adjust. At least it's on its way! 1:05pm - text received, your delivery will arrive in approximately 15 minutes. ~1:45pm they are here.

My wife is a fan of Ikea and has been on the odd shopping trip to Murcia so when she decided we needed new dining room furniture, that's where it came from. The table and chairs were quite good and the other unit was Havsta Combi Armario which is a white painted wood unit (2 piece with glass doors). I reluctantly had to agree it looked quite good.

A month after ordering my order still has not been delivered. When I call customer service they cannot reship or cancel because the order is in process. I have never heard so may excuses in my life. DO NOT buy from IKEA,.

Bought a couch... Paid for same day delivery. Couch was not delivered. USELESS.. I want a refund on the couch, I want a refund on the delivery. ** hopeless. I will never spent another penny in this ** store. I don't care if I have to pay 3x the amount elsewhere.

Ikea has the worst delivery I have ever seen. We are moving to new apartment and Ikea is supposed to deliver bed stuff to us today. We wait for them the whole day. But they never made and parents over 70 have to sleep on floor.

We ordered a MALM bed with two nightstands plus a mattress (All PAID ahead of time). This was scheduled for delivery to my daughter's apt in Bloomington, IN. We got a text saying one nightstand was out of stock, so the day before delivery we called IKEA and made sure what was in delivery and if it would deliver (bed, nightstand, mattress) so day of delivery I drove two hours to Bloomington to help daughter assemble daughter took off two classes. The thing is only the mattress delivered... Wife called them and found out they gave away our order. Not to mention the Fishers, IN MANAGER was very rude and refused to help with anything. They have no CUSTOMER SUPPORT SYSTEM, didn't care we didn't get delivery

Ordered TV unit and shoe rack from IKEA online. Paid for delivery and assembly. Product was suppose to be delivered and assembled on 10th Aug between 1-4pm. Till 4:45pm did not hear anything from the delivery team, at roughly around 5pm received a call that they are coming to deliver the item. They reached around 5;15pm and then said that due to time restrictions now they can't assemble the item and the customer care will call to fix time for tomorrow.

I purchased the Linanas sofa, which was delivered. After a few days, it was clear that this sofa did not fit my needs and is not very comfortable. I had to go into the store to pay a pick up fee to return it, as it wouldn't fit into my vehicle. Because I work, I was told I could get a later window for pick up. After several attempts to get a window where I could be there, I received notification for a 3-7 PM, which I jumped on and accepted through the text they sent. It confirmed and stated "Thank you". Immediately following, I got another text saying my window was 9AM - 1PM. I tried to reach someone, anyone, to explain why this wouldn't work due to my work schedule.