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I purchased from IKEA in 2017 on July 31st for $600. To my disappointment, the sofa bed completely broke down after only 7 years of use. The main structure of the sofa bed broke, even though I didn't use it as a bed every day, only a few times, and mainly used it as a sofa. Despite contacting customer service at least 10 times over the course of 2 months, I was still told that my sofa bed was not covered by warranty, and they would not offer any compensation or discount coupons. I believe a sofa is not a small item, and a $600 sofa should last for many years, not just 7 years before it completely breaks down. This has made me concerned about the quality of IKEA's products.
I recently purchased a divan bed from IKEA and I'm very happy with my purchase. The bed was easy to assemble and feels very sturdy. It's also very comfortable to sleep on, and I love the storage space that comes with the divan base. Overall, I would highly recommend IKEA's divan bed for anyone looking for a comfortable and functional bed at an affordable price.
FOR IKEA HYDERABAD - INDIA. For 9,990 INR, I placed an internet order for a Gas Hob, and it was delivered on time. To our surprise, the installation technician found several missing pieces when he arrived to fix it three days later. I asked the IKEA team for the missing piece, but they said they needed to check with the team, which takes 24–48 hours. I waited for a response, but every time I contact online, it is delayed. I was able to finally confirm communication with the agent and arrange a return pickup for which I have already paid the required amount.
After some time, I got a call saying that the payment I made in accordance with their description was insufficient and that I would have to pay more for the return pickup. Furthermore, the installation specialist observed the missing component, noted it, and verified it. However, an agent I spoke to online gave me a different account, claiming there were no components we were missing. I don't know what's going on with the IKEA team, and I don't know where the standards and IKEA procedures are lying to and misleading the public.
I bought couch for my son's new Brooklyn apt. Paid close to 1000. Less than a year the couch is garbage and should be thrown out since Ikea is not doing anything. Everywhere else would be exchange or return or refund. Not Ikea. I will never buy any furniture from Ikea again. NOT WORTH IT. YOU PAY MORE AT THE END AND GET LESS. They should be ashamed. They do not stand buy their merchandise.
Online Purchase made for Food Item for "Click & Collect" on 2nd December. 5 December was due to drive 1.5hrs for pickup and rang first. Spoke to 2 unprofessional twits (one hung up on me - appalling customer service and poorly trained) and finally the 3rd one told me my online order was a Scam and not to drive to the Store. I was told it was a fake site and not IKEA. I rang the Bank and cancelled all my Credit Cards. Upon followup I was refused to speak to any Supervisor- they don't exist. I then got told it was a mistake, it was not a Scam, and it was the real website after all, and now they could find my Order No (couldn't before for some bizarre reason).
IKEA are employing slave labour it seems who have zero care capacity and clueless about product/procedure/people. I was placed on hold twice for at least 20mins again to get someone who had no idea what to do and what was going on. I was told I'd get refund to the CC - I reminded them all Cards are cancelled as IKEA told me it was a Scam. I got told I'd get a Store Credit. I have not heard a thing back since 15th December.
This was my worst experience to enter an IKEA store in Bolingbrook, IL. Once you enter thru the escalators they will parade you throughout the whole store, both levels with NO Easy Way OUT. I had to ask for help from staff over 4 times to find the EXIT. If you bought anything, you will have to carry around thru the entire store, every aisle, to reach the Payment counter. I do not recommend anyone to go thru what I had to endure the pain of walking and frustrated to get out of this place.
I ordered a a week ago from Ikea. No movement since then. If you order something online will will be waiting a while. I would not recommend this company. Slow at shipping stuff out. I have never waited this long before.
I ordered a product from IKEA and the product is showing as delivered, however I never received and I've been trying for 4 days to get an answer of what happened, talked to more than 10 people - have the names of all of them, and have been on the phone for hours. I'm getting to a point I'm giving up. I don't have the product and I don't have my money. As far as I can remember that's the worst experience ever purchasing an item.
I have been on the phone two-three hours a day with reps about a return. That is when they try to help. Some have hung up, lied, told me things that weren't true, told me they would get a manager to call and it doesn't happen. I AM SO FRUSTRATED!! God help me, I will never shop at Ikea again. I'm now going to the better business bureau.
Never buy anything especially malm bed frame from IKEA. Please, please, they are liars and the product is not a good material and the refund policy are full of lies....Ikea is very deceptive about how they can get money from customers and after that, your problem with their product is not or none of their business and you will waste money and will need to go buy from elsewhere...I regretted the very day I heard about this fake company...Please, both actual and potential customers, go elsewhere. Don't ever buy anything from ikea Please if you want value for your money.
Avoid working at this store. The supervisors are dishonest and lie about good people in order to terminate them. Many wrongful termination lawsuits are pending. Many of the workers do not speak English and are unable to communicate truthful occurrences, or are set up by supervisors to lie about other workers. This is an extremely toxic environment.
Was told they had all of the parts for a king size bed, except one. They were temporarily out of stock on the slats that hold up the mattress. Went back the next day and they were still out. Went back the next week and they were still out of stock. Went back 4 times and they were still out of stock. Customer service is worthless, The store manager is invisible and cannot be reached. There are no published telephone numbers or email addresses. After sleeping on the floor for 2 months I am getting use to it. Don't get suckered into buying an incomplete bed. If they are missing one small part, take a pass and buy your bed somewhere else. Not worth the run around by IKEA.
I have been waiting for more than 14 days for Ikea send me a curtains!!!! Not a truck full of furniture!! A curtains!!! Can you believe it?? Ikea Australia is not able to control their shipments or their returns and their refund money either!!!! Definitely, the worse service online in the internet history!
IKEA - Merriam, Kansas. I paid for a measure and then spent several hours "designing" the kitchen instore with an Ikea sales rep. Only then did I find out that they don't install and can't even recommend anyone who can install. What???? Putting together an entire Ikea kitchen isn't exactly in a normal person's wheelhouse. This was very disingenuous. Customers should be told UPFRONT that they don't install and don't have anyone that does. Trying to find a contractor who was willing to build all the cabinets and install was impossible so I'm now stuck looking elsewhere. I was ripped off for a $79 kitchen measure, as well as all the time I WASTED on this. I expect better from IKEA.
I have or better yet had some shops of Ikea in my country quality was at some points questionable, but chairs for offices are not bad. The Staff of Ikea have the nerfs to sue the game that is in development, "The Store is Closed". For basically having similar color pattern or probability of furniture that looks like from Ikea is unjustified action and I am surprised nobody actions against it.
1st I am not a fan of having licenses problems for copyright material, but licenses should be there it provides safety for mainly creators. 2nd, but this is not copied and pasted situation or copyright stolen situation. Every aspect of the game that I noticed and seen from screenshots and videos of the game are within FAIR USE. It wasn't targeting Ikea.
3rd the nerf having to suing for something such that was in words similar should be punishable are seeing such news it just shows how Ikea is money hungry and incompetent with their staff. If such actions are allowed, what does stops any beer or soda company to sue CD Project RED for using tin cans that look similar in color pattern or size in Cyberpunk 2077? Or stopping any clothing company basically to sue every known game, art for having any kind of clothes because it can look similar? For me, this furniture shop is dead now, it's unethical and against content creators, gaming industries, artist. With such companies, the world is left with fewer and less possibilities on any kind of creativity.
I purchased 2 twin beds from IKEA on October 07, 2022 and paid the extra fee for an October 09, 2022 delivery. Part of the order was the wrong color and I called customer service that same day and was told the correct pieces would be shipped to me. The next day I received an email saying they cannot ship the pieces and would have to return the parts to the store. But I paid for delivery. Each time I called I was given a new case number and delivery date. Almost three weeks later I have 11 case numbers and many no show deliveries until I called PayPal and finally I have furniture. STAY AWAY FROM THESE CLOWNS.
I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up. Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEA'S system said they had 12 in stock.
Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items I needed for my order, as there should have been 9 remaining. He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no. By this time, I am becoming frustrated that they only reply he could give was "No! You have to pay for the delivery regardless."
I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikea's system said they were in stock, could they please send the 3 doors through a courier at their cost. This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.
Bought MICKE table.
- incorrect parts alignment
- screws are not fitting properly
- desk is not firm
- dangerous for kids
- can fell anytime
Never expected from Ikea like company. Useless, delayed Customer support. Do not buy any soft wood furniture from Ikea.
We've been burned a few times by Ikea - first a couch that was made of such soft wood that the screws tore out of the frame within days. This picture is a bookshelf from them and to be fair we've had it a couple years now but once again the cheapest of every possible feature so that it fell apart today with a massive crash. Clearly not a fan of Ikea.
Get an 'assigned' delivery date, they tell you to be home for, then you take the day off work only to find out 'Oh, that's not a guaranteed date'...because now they switched over their 'intended' delivery svc to fedex and while their site STILL says 'arrives today' you go to fedex and they don't even HAVE IN HAND your order yet! So you WASTE more time doing an Ikea chat to ask, is it coming today or not? (You would THINK SOMEONE THERE could just find out if the order has been handed off to a fedex co. yet or not?), but all you get back is their idiotic more TIME WASTING 'how are you' bot comments, and then you wait for a reply only to have them repeat all the info you already got online on your own, but was USELESS to finding out WHEN it is coming?!
WHY BOTHER having a chat system if all they do is READ off the same info from your acct that you can see yourself (and can't even answer as to why their site STILL shows it as delivering TODAY when fedex is showing 'waiting for pkg handoff'??).. Bad enough Ikea raising their prices to insane levels (well past using gas increase as an EXCUSE for squeezing more money out of people for stuff you have to then build yourself anyway...with most of it being nothing but cheap PRESSBOARD anyway!), and then they can't even get their act together to offer you SOME SORT of UPDATE that MAKES SENSE?? Won't be shopping them again anytime soon! (Sometimes it's the WRONG stores that GO UNDER!)
Complete garbage company. Placed an order on Tuesday (Order #422295134) only because it said it would be delivered on Friday. The item shipped on Saturday. Never arrived. Shipped again 2 more times. Never arrived. Called customer support 3x and all 3 times the line cutoff. When I finally did speak with a support representative without getting cutoff they told me to just wait some more. I'm dedicating my day today to leaving negative feedback on every possible site I can.
IKEA Delivery Process is unnecessarily complicated even with the massive amount of communications about delivery being on the way. When the driver came, he called but I was at work. I called back 2 mins later confirming the delivery. IKEA called me later saying it was cancelled, which I told them no I reschedule with the driver, no worries. I thought everything was good until I called the driver: IKEA hasn't called him to confirm that he can deliver. Called IKEA, got transferred twice. When the person from IKEA finally call the delivery company, he was already far away from my address. So complicated and frustrating. Will never order from them again.
Ordered an item for deliver 9/19 and set the date based on when I would be home. Received confirmation email it would come 2 days earlier. Called to ensure scheduling was going to be on day I could be available to receive as it will not be delivered if I am not present. That went well. Kudos to Chrystal. Night before delivery at 7:35pm - Text received my order would arrive between 11am & 1pm next day as scheduled. YAY! Next morning (delivery day) text received 8:02am - delivery is now expected between 1pm & 5pm. Bummer, I had plans, but can adjust. At least it's on its way! 1:05pm - text received, your delivery will arrive in approximately 15 minutes. ~1:45pm they are here.
The drivers attempt to deliver another person's order. If I had not looked at the paperwork attached to the box, someone else would have been very unhappy about not getting their items. Delivery guys say, "Your stuff isn't in the truck. I don't know why they left it in our GPS to come to your home. I don't know why they did not contact you. Look at my handwritten note that says your item was missing and not put on the truck before we left the warehouse early in the morning. You need to call the store." No apologies, no thank you for catching our mistake. Hey, we live in a world where accountability seems to be lost on many people. I've accepted this. Moving on.
Call the 'store' - WAIT! You cannot actually contact the store! I call the 1-888.... number, go through the automated prompts, and finally get to talk with Charlene. She was mortified about the delivery mishap and that I did not receive any notification the delivery was going to not happen and that there was any issue. She transferred me to escalation, because she couldn't see anything on her end on the computer. She was delightful and really seemed to care about getting me the help I needed. She even insisted that I get a case number from the next person. That person was Brian. All he wanted to do was reschedule. He was resistant to giving me a case number as Charlene insisted that I ask for.
Brian had no details on why the delivery was delayed or missing. He only wanted to reschedule and call it good. I don't think Brian really is that invested in making sure my case got 'escalated'. I rescheduled, anyway and got my case number after becoming 'pushy'. Funny thing, during the lengthy phone call and hold times with Brian, I got notification from Ikea in the form of an email and text that I should call them because my delivery failed!
Fast forward one week to the new delivery time/date. I received that 4-hour window text the night before to confirm my order was on its way. WOO-HOO! It's coming. Being without our sofa for a week wasn't so bad. New delivery date morning is here, and I'm super excited, until for no reason in particular, I decided to check my email. There is an email from the delivery service that my order was delayed. At least they contacted me this time even if it wasn't a call or text (why did they need my phone number again?). No reason given or communication to even contact IKEA.
I contact IKEA and again go through the automated system and finally speak to Cynthia who makes me verify all my information again, and she tells me there is a note saying it is still scheduled for delivery on the same day and time. She transferred my call to Patrice in Resolutions. (Again, both women were delightful and patient.) I again confirm all my information, email, phone number, name, order number, case number, address... And she decides to reschedule my delivery as well. Wait a second, this feels a little like my conversation Brian a week ago. I asked Patrice if there is any way she can ensure the delivery will happen as scheduled and that the item I ordered is actually in stock because I looked up the website and it says it is. (I really was looking at it right then. What else do you do when you get put on hold so many times?)
Patrice explained to me that she was chatting (like a messenger app on the computer) with the delivery team. They were going to be able to deliver it on the date I needed. I asked her if she was sure the warehouse even had my item since the delivery team is a 3rd party company. Turns out Patrice cannot contact the warehouse or store the item is supposed to come from to ensure it's really in stock. WHAT???
I ended up canceling my order. If there is no way for the call center people to contact the warehouse people directly to ensure items are in stock, then the system is completely ineffective. Even better, the almost $1000 that they charged for my order and took out literally within seconds will take 7 - 14 days to be returned. The only guarantee I have so far is the handwritten case number she told me to take down over the phone. It sure would be nice to get an email confirmation that I had to cancel my order, and some sort of statement showing the money will be returned. Am I asking too much?
My wife is a fan of Ikea and has been on the odd shopping trip to Murcia so when she decided we needed new dining room furniture, that's where it came from. The table and chairs were quite good and the other unit was Havsta Combi Armario which is a white painted wood unit (2 piece with glass doors). I reluctantly had to agree it looked quite good.
However, after a few months brownish/yellowish marks started to appear all over and we couldn't figure out what it was. Seemed like some sort of reaction to sunlight (we had used nothing to clean it so couldn't have been that). I contacted them via Twitter and they were very helpful and responsive and immediately arranged replacements after seeing the photos (more bloody assembly). The replacement arrived slightly damaged but we accepted as no marks. But, 2 months later the marks started to appear again, some worse than before. I had already told them that I suspected it was something in the process, maybe a coating or glue to cover defects prior to painting.Now, being pretty pissed off, I sent more photos and the explanation came back, as it's natural wood you have to expect this (resin coming out of the wood).
So, if anyone is considering buying painted wood units from Ikea, best keep them out of the light. We'll have to repaint as you can see from just this one photo of one mark.
Here's their explanation word for word. "We have checked the problem with our quality colleagues. They tell us that the HAVSTA furniture is made of solid, natural wood and that the yellowish stains come from the resin in the wood. Furthermore, as you can see in the photos, it is more likely that they are coming out of the wood grain. If the furniture is exposed to a lot of sunlight, it takes less time for the stains to appear. Therefore, we do not consider this to be a quality defect, but rather a natural part of the wood. Good day!"
A month after ordering my order still has not been delivered. When I call customer service they cannot reship or cancel because the order is in process. I have never heard so may excuses in my life. DO NOT buy from IKEA,.
Bought a couch... Paid for same day delivery. Couch was not delivered. USELESS.. I want a refund on the couch, I want a refund on the delivery. ** hopeless. I will never spent another penny in this ** store. I don't care if I have to pay 3x the amount elsewhere.
Ikea has the worst delivery I have ever seen. We are moving to new apartment and Ikea is supposed to deliver bed stuff to us today. We wait for them the whole day. But they never made and parents over 70 have to sleep on floor.
We ordered a MALM bed with two nightstands plus a mattress (All PAID ahead of time). This was scheduled for delivery to my daughter's apt in Bloomington, IN. We got a text saying one nightstand was out of stock, so the day before delivery we called IKEA and made sure what was in delivery and if it would deliver (bed, nightstand, mattress) so day of delivery I drove two hours to Bloomington to help daughter assemble daughter took off two classes. The thing is only the mattress delivered... Wife called them and found out they gave away our order. Not to mention the Fishers, IN MANAGER was very rude and refused to help with anything. They have no CUSTOMER SUPPORT SYSTEM, didn't care we didn't get delivery
Ordered TV unit and shoe rack from IKEA online. Paid for delivery and assembly. Product was suppose to be delivered and assembled on 10th Aug between 1-4pm. Till 4:45pm did not hear anything from the delivery team, at roughly around 5pm received a call that they are coming to deliver the item. They reached around 5;15pm and then said that due to time restrictions now they can't assemble the item and the customer care will call to fix time for tomorrow.
For next two days did not receive any call then by the end of the day on Friday called the customer care and believe me it's not that easy to get through their line it always seems to be busy. Anyway it's a very pathetic service till today that is 16th of August my assembly is still not done. They have sent a damage piece and now it's gonna take few more days for them to replace it and then get it assembled. Till then my living room will be in mess. ALL THANKS TO IKEA AND THIER TERRIBLE SERVICE AFTER THE CUSTOMER HAS MADE THE PAYMENT.
I purchased the Linanas sofa, which was delivered. After a few days, it was clear that this sofa did not fit my needs and is not very comfortable. I had to go into the store to pay a pick up fee to return it, as it wouldn't fit into my vehicle. Because I work, I was told I could get a later window for pick up. After several attempts to get a window where I could be there, I received notification for a 3-7 PM, which I jumped on and accepted through the text they sent. It confirmed and stated "Thank you". Immediately following, I got another text saying my window was 9AM - 1PM. I tried to reach someone, anyone, to explain why this wouldn't work due to my work schedule.
I will fast forward past endless phone calls where customer service, escalation, and the store do not seem to have a line of communication with one another. I made a pick up appointment for Saturday, 8/13. I waited for any sort of text confirmation or window, to have an idea of when I needed to be home. I started calling the store, asking for any information, and they informed me that the pick up would call 30 minutes before and that was all the notice I would get. I continued to wait. Hours later, I called back to see confirm this was still going to happen. I was given some sort of excuse that "someone" canceled my pick up. I was then told to call customer resolution the following day, and that is when I hit what I thought was a breaking point. After speaking with a manager and back to John, who set up the Saturday pick up, I was told I would have one on Sunday.
It is 5:30PM on Sunday 8/14. I have spent my entire weekend waiting on something yet to happen. I cannot get a call back from the Orlando Ikea, despite THREE calls where I was promised each time that someone would get "right back to me". I received some cryptic email stating I could not be reached - which is interesting, since my phone number is on all my paperwork, the same one used to contact me previously, and also the one I give to confirm my identity with them each time. I was then told the case was marked resolved. How is that even possible?
I cannot say enough about how poor the customer service is with Ikea. I do not think I've ever been lied to or treated so poorly by any company. My time clearly has no value and at no level has anyone taken any responsibility for this mess. Sure, Ikea's return policy looks great, until you actually try to use it. I've purchased many things from Ikea, but that comes to an end now.
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