IKEA Reviews

Horrible customer service and poor quality. I called customer service 4 times in one week. They have done a terrible job following up with me. I’ve been on the phone with the agents for over 2 hours. They still did not resolve the issue I faced.

Purchased item online, only for it to arrive damaged. It took 4 attempts contacting customer service and 45 days to receive a refund. Made a special trip to purchase this item in store, 4 hours away from home. Before checking out in-store, I was told they would adjust the now doubled price to the price I paid online at the returns/customer service counter. At the customer service counter, I was literally told, "That's not my job" by the rep because the original purchase was made online, and directed to contact online customer service for a price adjustment.

The absolute worst shopping experience online I ever had. They recalled a product my wife and I purchased and when we tried to return it or get the money back they asked for a picture. OK fine, that's fair. They then asked for the same picture at least 3 other times. They promised the money back over and over after multiple times of engaging their "customer service" and promised 4 times that they were on it... It never happened. This went on for at least 2 months. It was THEIR recall and THEIR promise... Once again it never happened. It's not the money it is, however the principle ... The worst and we will never shop there again! My wife and I are not the kind of shoppers that raise a stink over every little thing... This was over the top and deserves this review.

Couch was ready when promised, but was missing a part; now on day 10 of getting the part, with no end in sight. The usual 7-14 business days was quoted. And this was after an initial phone call where I was told the part would be delivered in 1-3 days. Pretty bad.

Worst experience with a company of all time! They flip the script every time you talk to them. They have stock, yes. Then no. Then maybe some of it. We are buying for a business and we have lost 6 hours to this company thus far. Beatrice in business ghosted us when our orders kept getting lost in their logjam of a system. Their system even locked her out! FedEx says it’s delivering, then doesn’t. Then says it isn’t and does! We got a Rast cabinet in our light box!!!! After weeks of this, we still don’t have a light we paid for. God knows if we can get a cord for it? We have heard yes, then no, then maybe if you drive for 3 hours to get one? Lots of sorry, sorry - but the crazy continues daily. DO NOT ORDER FROM THIS COMPANY. The savings isn’t worth your time!

I had the worst experience at the IKEA in College Park. I purchased an item that had to pay first and then pick up, but I had no customer service to guide me through that. I had to figure it out on my own. Once I purchased it I had to wait 30 minutes. When I ask any worker for help they acted as though I was bothering them.

Customer service not acceptable. No information while purchasing. Manager made exchange and no apology. I have purchased $200 or more during the last 3 days. I would like Ikea to understand if customers don't buy their employees don't get paid. It is not acceptable to have employees who come to work without any desire to put their efforts forward. Customer are what makes the establishment. Lots of employee not giving the 100%. They should stay home if they have no desire to put effort into their work.

What an unbelievable pile of c**p! and that's putting it mildly…. 
So I'm planning a move from California to Oklahoma so I place an order for all my household essentials, with Ikea, two months before I move, just to make sure I get everything on time. The total value of my orders was over $2,000. The day after I move in I am expecting Ikea to deliver my bedding, tableware, pans, plates, towels - in fact - everything need to live. Day of delivery - driver turns up with 3 items and not the 40 on the order, he shrugs his shoulders and admits 'no one knows what is going on'. I call Ikea to complain and one of the managers offered to refund me so I can go buy everything somewhere else.... WOW!

I ordered a closet system from Ikea and hired someone to install it. This has been a nightmare as Ikea has sent the wrong items twice. The third time they did not even bother getting the product on the delivery truck citing technical issues. Apparently, their customer service agents who guaranteed me twice that all was in order did not cite that no payment was needed (again this is on the 3rd attempt). As if they cannot see that I spent over $3,000 on their closet system. The delivery company T-Force attempted to lie to me to say that they delivered the product and sent a previous picture of their 2nd mistake delivered. Their customer service is incompetent and inadequate. Don't bother spending your money with them as they are incompetent. They just don't care.

Went through the whole maze. Picked up some stuff. Went through self check. The machine would charge you twice on items. Finished. Then I became a random check. No worker around. Left the cart and walked out. What a waste of my time. You’re giving blood to shop at this place. Prices aren’t so great like they used to be. Except some odds and ends. Please leave Hicksville. Waste of a place and time.

This location seems nice but it turns out to be disappointing. I rang up almost $400 in purchases at the self checkout line and then was "RANDOMLY" selected to be checked. Not only was I "RANDOMLY" selected but at the SAME TIME a Korean couple and another ** elderly couple was selected!! The whole time we were on the line, not once did I see any ** families "RANDOMLY" selected for a bag check. NEVER AGAIN WILL I GO TO IKEA AND ESPECIALLY THE HICKSVILLE, LONG ISLAND LOCATION!!

I purchased a KALLAX shelf from IKEA Renton on June 13, 2025. Upon opening the box, I discovered the item was damaged. Since then, I have made three separate customer service calls, each involving long wait times, to request a replacement part. I also emailed customer service with photos of the damaged part. Despite assurances during my last call that I would receive compensation for the inconvenience, I received no communication regarding this and was sent the wrong replacement part. These repeated delays and lack of response prevented me from using the shelf during my parents’ visit. My experience has been frustrating and disappointing, and I am seeking appropriate resolution and compensation for the inconvenience.

If I could put negative stars I would. More than anything, I just really want the mattress I paid for. My experience with IKEA has been a nightmare. I moved to Arlington, Texas, for a job with no furniture. I ordered online from IKEA who messed up my order twice. The most ridiculous was the first mess up because they sold me a blue bed, but the night before, at 10pm, they sent me an email that they were sold out of the frame but were sending me the blue drawers- I said "why would I want the blue drawers with no bed?" I ended up paying for a more expensive bed, just so I could drawers that matched the bed, and so I could have, you know, a place to sleep...then they had to rebook the delivery for a week later.

BUYER BEWARE!!! We ordered 4000 dollars worth of cabinets. Only 1/3 of them came, and they were incomplete and useless. The cabinets are now late by over four months. We've tried to cancel and get a refund and they refuse.. At this point, it's looking like they simply stole 4000 dollars. I have no idea what to do. No cabinets, no money, and no response to any of my inquiries. I mean, it's just really unimaginable. I can't believe a major company would do this.

What has happened to the IKEA brand? Is it the American side or is it IKEA in general? I purchased a China storage unit and it is so flimsy and within weeks the painted surface turned blotchy. I’ve decided to paint it, but wanted to show you the poor quality. See photos!

We spent $2000 on a new wardrobe and $60 for delivery. It was delivered with 4 wrong doors. Honest mistake but frustrating. We started putting it together. We ordered 8 sliding drawers and soon realized they weren’t delivered. IKEA, in all of its corporate brilliance, emailed us AFTER the delivery to let us know that the drawers were out of stock. We have half a wardrobe put together in our room, our clothes in suitcases, and they’re telling us we can watch for them to be back in stock (maybe at the end of August) and they’ll “waive the $60 delivery fee.” We can only communicate with a chat box, who spews corporate nonsense and does not communicate with any practical info. We’re officially done with IKEA. I’ll miss the meatballs but not the BS.

BUYER BEWARE - IKEA has infringed of consumer rights based on the Competition Bureau of Canada and is refusing to co-operate on an agreeable solution. They sell items as displayed in store, but when it comes with parts not applicable they say it is the consumers fault and I should have known better despite it being mentioned NOWHERE in store or on their website. When you contact customer care and get approval something is defective and told to go in store to exchange, they 180 once you are in store and make you pay for their mistakes out of pocket just so you can finish assembly for an item you should have gotten perfect the first time!! They are taking advantage of consumers and take no accountability for their failures. Absolutely horrible. If someone that reads these reviews actually care, reply with contact information on how I can get this sorted. I need to get in contact with someone who actually listens and cares.

Fairly cheap, low quality products, especially since all their production moved to China. I wonder how the tariffs are going to affect their prices. There are a few items that worth buying - the Billy bookcases and the kitchen cabinets, for instance. It seems just about everything they sell is made of plastic, even plastic house plants - how does that fit into their environmental propaganda? The customer service can be a major headache - some employees just don't care if they assist you or not, often giving out incorrect information with an 'I don't care' attitude.

Absolute disaster. The sales assistant in the store told me I could get my old bedroom furniture removed which was a complete lie. When the delivery men arrived they told me they couldn't remove my furniture, they could only remove a mattress or box spring. I had paid for the furniture removal and it was one of the reasons I put in the order to begin with. So now I had to find a different company to remove my furniture which ended up costing me over $200 extra. Then the task assembler doesn't show up. I had to place so many calls and waited and waited to talk to customer service. I am still waiting to see if I can get a task assembler assigned and yet I have already paid for the service. Honestly, the worst service I have ever had in my life. Never again IKEA!

6/21/25 Tried to purchase a cabinet but Ikea stated not available. 6/23/25 Received email notification that item was back in stock. I purchased item with new update. 6/30/25 Ikea cancels my delivery date and requires me to change it to a new date. I chose 7/11/25. 7/10/25 Checked Ikea ordering site to check on delivery date. It is scheduled to be delivered 7/11/25. 7/11/25 Ikea informs me through email that my order has been refunded. WHAT!!! No Explanation whatsoever!

Today I placed an order for $6445.61 and got in on the last day of free shipping. Then when I measured for flooring, I realized I had measured wrong, so I needed to cancel ONE item and replace it with another item within two hours of ordering. I was told by several representatives that I'd have to reorder everything and pay for it, and then, after I did that, they'd cancel the entire first order. The problem with that is by doing that, I'd temporarily go over my credit limit, so I wouldn't be able to do that.

1. Computer system has a new and old version. It took an extra 2 hours to get in stock product switched to the old version so that I could get it in less than a month.

Review of the IKEA Kitchen Renovation Experience. Our experience with IKEA for our kitchen renovation has been incredibly frustrating from start to finish. We started the process in January, and now, in June, we still do not have a completed kitchen. It began with an in-store consultation and measurement scheduling, and planning the kitchen with their planner was a pretty smooth experience. However, after placing the order, the disorganization became clear.

I am writing this review because I have always loved Ikea but it came to my attention that some of the products sold by Ikea have several toxic materials in it. Online the material and care tab does not show all the compounds the product has, except of stainless steel and aluminum. But when in the store you read the label you might be surprised and disappointed the least!

If I could give a negative review I would. Their shipping/freight company they use are terrible. Then when their freight company doesn't deliver when scheduled, they say not our problem. Then we call to complain and they say sorry, not our fault, and nothing we can do.

Let me start with Ikea furniture and items are ok and average, but a little pricey for having to spend hours assembling them. Given that the furniture and products are 4-star. But the customer support is the worst. First of all, you can't email them and can only call and wait and long hold time, or CHAT online. I ordered a dresser online and had it shipped to my house and a reasonable cost and time. When I received the box a couple of items were bent and damaged. I put together pretty much the entire dresser including using the damaged parts.

Email to members regarding promotions or free delivery offers should have started earlier. One-day notice is meaningless to us. What kind of system is that? Your intention just to rush people to shop only on one particular day?

It cost more to shop at IKEA. Online shopping and delivery is a completely disaster. Ikea belong to the category of stores using and abusing their clients transforming them into cashiers to increase their gain. Where is customer service?

I placed an order on December 29th. I am writing this review on February 12th. I have still not received my completed order. I ordered a dresser drawer set. The drawers arrived and not the dresser. I have been given 8 different delivery dates for the dresser. I have been told that it is on the way, that the delivery company doesn't have it, that it is out of stock, that the delivery company does have it but there was a lock on the package with instructions not to deliver it. No one knows what is going on. No one at IKEA and no one at RXO, the delivery company they use. I will NEVER again order from IKEA as they cannot seem to be able to process and order and send it out for delivery. I warn everyone to avoid ordering or make the drive to one of the stores and pick the items up yourself.

Bought window curtain for 114 $. Lasted 5 months and no warranty… set of 4 honeycomb shape and I have to buy another from that stupid store otherwise the other 3 remaining need to replaced. Ikea's quality has changed!!!