IKEA Reviews

I purchased a KALLAX shelf from IKEA Renton on June 13, 2025. Upon opening the box, I discovered the item was damaged. Since then, I have made three separate customer service calls, each involving long wait times, to request a replacement part. I also emailed customer service with photos of the damaged part. Despite assurances during my last call that I would receive compensation for the inconvenience, I received no communication regarding this and was sent the wrong replacement part. These repeated delays and lack of response prevented me from using the shelf during my parents’ visit. My experience has been frustrating and disappointing, and I am seeking appropriate resolution and compensation for the inconvenience.

If I could put negative stars I would. More than anything, I just really want the mattress I paid for. My experience with IKEA has been a nightmare. I moved to Arlington, Texas, for a job with no furniture. I ordered online from IKEA who messed up my order twice. The most ridiculous was the first mess up because they sold me a blue bed, but the night before, at 10pm, they sent me an email that they were sold out of the frame but were sending me the blue drawers- I said "why would I want the blue drawers with no bed?" I ended up paying for a more expensive bed, just so I could drawers that matched the bed, and so I could have, you know, a place to sleep...then they had to rebook the delivery for a week later.

BUYER BEWARE!!! We ordered 4000 dollars worth of cabinets. Only 1/3 of them came, and they were incomplete and useless. The cabinets are now late by over four months. We've tried to cancel and get a refund and they refuse.. At this point, it's looking like they simply stole 4000 dollars. I have no idea what to do. No cabinets, no money, and no response to any of my inquiries. I mean, it's just really unimaginable. I can't believe a major company would do this.

What has happened to the IKEA brand? Is it the American side or is it IKEA in general? I purchased a China storage unit and it is so flimsy and within weeks the painted surface turned blotchy. I’ve decided to paint it, but wanted to show you the poor quality. See photos!

We spent $2000 on a new wardrobe and $60 for delivery. It was delivered with 4 wrong doors. Honest mistake but frustrating. We started putting it together. We ordered 8 sliding drawers and soon realized they weren’t delivered. IKEA, in all of its corporate brilliance, emailed us AFTER the delivery to let us know that the drawers were out of stock. We have half a wardrobe put together in our room, our clothes in suitcases, and they’re telling us we can watch for them to be back in stock (maybe at the end of August) and they’ll “waive the $60 delivery fee.” We can only communicate with a chat box, who spews corporate nonsense and does not communicate with any practical info. We’re officially done with IKEA. I’ll miss the meatballs but not the BS.

BUYER BEWARE - IKEA has infringed of consumer rights based on the Competition Bureau of Canada and is refusing to co-operate on an agreeable solution. They sell items as displayed in store, but when it comes with parts not applicable they say it is the consumers fault and I should have known better despite it being mentioned NOWHERE in store or on their website. When you contact customer care and get approval something is defective and told to go in store to exchange, they 180 once you are in store and make you pay for their mistakes out of pocket just so you can finish assembly for an item you should have gotten perfect the first time!! They are taking advantage of consumers and take no accountability for their failures. Absolutely horrible. If someone that reads these reviews actually care, reply with contact information on how I can get this sorted. I need to get in contact with someone who actually listens and cares.

IKEA has been my go-to for affordable furniture with modern design. I recently bought a bookshelf and a coffee table — both look great in my space. Assembly took some time, but the instructions were clear enough. The store can be overwhelming, but you can usually find what you need. Overall, very happy with the quality for the price.

Fairly cheap, low quality products, especially since all their production moved to China. I wonder how the tariffs are going to affect their prices. There are a few items that worth buying - the Billy bookcases and the kitchen cabinets, for instance. It seems just about everything they sell is made of plastic, even plastic house plants - how does that fit into their environmental propaganda? The customer service can be a major headache - some employees just don't care if they assist you or not, often giving out incorrect information with an 'I don't care' attitude.

Absolute disaster. The sales assistant in the store told me I could get my old bedroom furniture removed which was a complete lie. When the delivery men arrived they told me they couldn't remove my furniture, they could only remove a mattress or box spring. I had paid for the furniture removal and it was one of the reasons I put in the order to begin with. So now I had to find a different company to remove my furniture which ended up costing me over $200 extra. Then the task assembler doesn't show up. I had to place so many calls and waited and waited to talk to customer service. I am still waiting to see if I can get a task assembler assigned and yet I have already paid for the service. Honestly, the worst service I have ever had in my life. Never again IKEA!

6/21/25 Tried to purchase a cabinet but Ikea stated not available. 6/23/25 Received email notification that item was back in stock. I purchased item with new update. 6/30/25 Ikea cancels my delivery date and requires me to change it to a new date. I chose 7/11/25. 7/10/25 Checked Ikea ordering site to check on delivery date. It is scheduled to be delivered 7/11/25. 7/11/25 Ikea informs me through email that my order has been refunded. WHAT!!! No Explanation whatsoever!

Today I placed an order for $6445.61 and got in on the last day of free shipping. Then when I measured for flooring, I realized I had measured wrong, so I needed to cancel ONE item and replace it with another item within two hours of ordering. I was told by several representatives that I'd have to reorder everything and pay for it, and then, after I did that, they'd cancel the entire first order. The problem with that is by doing that, I'd temporarily go over my credit limit, so I wouldn't be able to do that.

1. Computer system has a new and old version. It took an extra 2 hours to get in stock product switched to the old version so that I could get it in less than a month.

I’ve bought several pieces from IKEA over the years and overall I’m satisfied. The furniture looks nice and is affordable. Most items are easy to assemble with clear instructions. However, I’ve had a few issues like delayed deliveries and once I was missing some screws. Also, stores can get very crowded. Still, I think IKEA is a great option if you're on a budget and don’t mind assembling things yourself.

Review of the IKEA Kitchen Renovation Experience. Our experience with IKEA for our kitchen renovation has been incredibly frustrating from start to finish. We started the process in January, and now, in June, we still do not have a completed kitchen. It began with an in-store consultation and measurement scheduling, and planning the kitchen with their planner was a pretty smooth experience. However, after placing the order, the disorganization became clear.

I am writing this review because I have always loved Ikea but it came to my attention that some of the products sold by Ikea have several toxic materials in it. Online the material and care tab does not show all the compounds the product has, except of stainless steel and aluminum. But when in the store you read the label you might be surprised and disappointed the least!

If I could give a negative review I would. Their shipping/freight company they use are terrible. Then when their freight company doesn't deliver when scheduled, they say not our problem. Then we call to complain and they say sorry, not our fault, and nothing we can do.

Let me start with Ikea furniture and items are ok and average, but a little pricey for having to spend hours assembling them. Given that the furniture and products are 4-star. But the customer support is the worst. First of all, you can't email them and can only call and wait and long hold time, or CHAT online. I ordered a dresser online and had it shipped to my house and a reasonable cost and time. When I received the box a couple of items were bent and damaged. I put together pretty much the entire dresser including using the damaged parts.

Email to members regarding promotions or free delivery offers should have started earlier. One-day notice is meaningless to us. What kind of system is that? Your intention just to rush people to shop only on one particular day?

It cost more to shop at IKEA. Online shopping and delivery is a completely disaster. Ikea belong to the category of stores using and abusing their clients transforming them into cashiers to increase their gain. Where is customer service?

I placed an order on December 29th. I am writing this review on February 12th. I have still not received my completed order. I ordered a dresser drawer set. The drawers arrived and not the dresser. I have been given 8 different delivery dates for the dresser. I have been told that it is on the way, that the delivery company doesn't have it, that it is out of stock, that the delivery company does have it but there was a lock on the package with instructions not to deliver it. No one knows what is going on. No one at IKEA and no one at RXO, the delivery company they use. I will NEVER again order from IKEA as they cannot seem to be able to process and order and send it out for delivery. I warn everyone to avoid ordering or make the drive to one of the stores and pick the items up yourself.

Bought window curtain for 114 $. Lasted 5 months and no warranty… set of 4 honeycomb shape and I have to buy another from that stupid store otherwise the other 3 remaining need to replaced. Ikea's quality has changed!!!

I would give them a zero stars. IKEA are complete liars. On my account it makes it look like they issued a refund but they did not. Customer service tells me they did but they never sent back to the credit card company. They are cheaters- don’t buy from them they will rip you off.

I had an extremely frustrating experience with IKEA's gift card service and customer support. On January 28, 2025, my father purchased a $1,000 gift card to help furnish my new home. Neither of us received the gift card or any confirmation email, but the money was gone from his bank account. When I contacted IKEA, I was told the issue would be resolved within 48 hours. Unfortunately, there was no follow-up, no case number, and IKEA couldn't locate the purchase.

$10 lamp came broken. To reorder just the lamp would cost another $10 just in shipping. Tried to get a hold of someone to replace or waive shipping. Finally after HOURS got someone in chat. Apparently a bot! Anyway, the bot left the chat after saying they were going to send me to a specialist. The chat window closed after sitting idle for another 15 minutes. Online ordering with IKEA is bad. Really bad. Some of the worst. If you have a store nearby I am sure it's better than trying to order even the most mundane of things online with this company.

The worst customer service ever. They told me a date my son‘s Christmas present would be delivered and then I get an email saying it when I get there for a week or more later. Thanks for ruining my son‘s Christmas IKEA.

Worst Delivery Experience (multiple calls to support staff, missed delivery, delivery threatened to be cancelled, forced to walk to pick up center and carry >1m >50 pound furniture back over half a kilometer to home). Do not do delivery through Ikea. Details on experience provided below:

I purchased items online from Ikea in St. Louis, totaling $1,300. On the first scheduled delivery, they failed to deliver my order, claiming they missed me at home. I rescheduled for a second attempt, but this time, the Ikea store had not even prepared my items (only scanned them), so the delivery driver left empty-handed. I had taken a half day off work, yet they didn’t deliver my items. I rescheduled for a third time, and once again, the same issue occurred. Before rescheduling for the third time, customer service assured me they would escalate my concern and ensure the delivery, but nothing happened. This entire experience has been incredibly frustrating. Don’t waste your time, money, or energy on this store.

I’ve always enjoyed shopping at IKEA for their affordable and stylish furniture, but my recent experience has been frustrating, to say the least. Customer service- no one no be found for help af Schaumburg, IL. Overall, the convenience of IKEA’s affordable furniture is completely overshadowed by the poor customer service. I expected better, and unfortunately, I won’t be returning anytime soon.

I write using English translate. Yesterday I went to Ikea Vaughan branch to return 2 arm chairs that I bought 10 months ago and never took out of their boxes. They were in their original boxes, I bought them as a gift, but I couldn't take them to the person I bought them from, I didn't have a big car for the return. We only cut off the robes. I went thinking the return period was 365 days but they said they wouldn't take them.

The Worst Shopping Experience of My Life. I purchased a dresser from IKEA in Orlando, FL, and it turned into a nightmare. When the product arrived, several crucial pieces were missing. After contacting customer service, they assured me the missing parts would be sent, but they never showed up. Weeks later, I was told that the parts were unavailable and was left with two terrible choices: either disassemble the dresser I had already spent hours assembling or keep an incomplete, useless product.

This has been the worst experience I have ever encountered with IKEA. We purchased a microwave about a year ago and it blew up (kept tripping circuit breakers). I called for service and was given the name and number of a sub contractor. I contacted the company who indicated that they couldn't service the microwave for several weeks. I asked them to schedule the appointment and if I could find an earlier appointment, I would cancel. They informed me to call back on the date provided and they would give me a time frame.

I really wish there were negative stars I could give to Ikea. I ordered a sofa bed about a month back which came defective. I asked for a replacement, which was provided to me but the replaced product was worst than the first one. I made a another request for replacement and the sofa bed was picked up but on the day of delivery no delivery messages or call came from ikea. On calling the customer care I was informed that the delivery was not even scheduled and on asking to put me on with her manager she put me on hold. I stayed on hold for 10-15 mins and then got frustrated and disconnected the call. I got a call back just to let me know that I have to wait only and they cannot commit on any delivery date so had to cancel the order completely.

Terrible delivery. I paid for delivery, waited a long time, and received a product missing the entire assembly kit. I don't have a single screw or tool, and instructions to put it together. Their customer service is a complete joke too. I told them that the entire kit was missing. They directed me to download the instructions from the internet and asked me to specify each single individual piece of hardware that I needed. After talking with them back and forth, they finally ordered me parts. After a whole month of waiting, guess what, It is still not complete. I still don't have a single piece of screw to assemble the furniture. So after all this mess, after two months of talking to them, I asked for a refund, they want me to pack things back up and return the product to get the refund. Again, no tool or labor was provided.

An absolutely malicious company dedicated to providing hapless customers with worse-than-useless garbage. I wouldn't wish it on my worst enemy. We tried to buy a dresser from them. It didn't have all the pieces. We had to spend three hours on the phone with customer service, and they mailed us the rest of the pieces we needed; but we found out the drawers they sent us were the wrong size. They told us that we'd have to bring the whole dresser in to the store to get drawers. None of us have a vehicle capable of hauling large, worthless garbage, so that's a dead end, and it's just standing uselessly in my room, a monument to the abject malice of this worthless company that clearly hates its customers.

Ikea is making great products and a fair price but their delivery is the worst experience ever !!! We had a 1800 bucks delivery scheduled. We received 3 text messages to say that our delivery was confirmed with a time frame. After a while the delivery guy didn't shows up. When we called them and the delivery company (RXO) they didn't bother to explain why they didn't come of just offer us a new delivery, 10 DAYS LATER. We had bed frame and mattress in this delivery, so we had to bought air mattress for this 10 days and live without any furniture because of them. And of course no refund a commercial gesture. Don't ask for a delivery with Ikea, it is a nightmare.

Product is fine but do not order delivery. They missed 4 delivery dates, did not send me any warnings and I had to call and wait for customer service to even know they were unable to deliver. Finally I just drove to Oak Creek, WI and picked it up myself. What a friggin nightmare!!! Definitely never buying from IKEA again, definitely stick to Amazon, they don't have trouble with delivery!!!

As much as I love the Ikea store and having spent 20 years buying some furniture and items from Ikea, I have been terribly disappointed with them last month or so. They have serious issues with their inventory and delivery. A month back I ordered a bed and it was scheduled for a delivery a week after. The night before the delivery, they canceled my order saying the item is no longer in stock. How is the item no longer in stock if you took my order in the first place.

Terrible delivery scheduling and service. Customer service is absolutely useless. Resolution Department personnel (Jessy ** - Ikea Columbus Ohio USA) is rude and terminated my call. No one to talk to other than the automated service. Links are sent for customer's opinion that NO ONE reads or bothers to respond to.

The worst customer service and policies I have ever experienced! I never got a call back after 4 calls spending over a hour with each person to resolve an issue. I was placing an online order. They only had 7 door fronts, the cabinets needed 8. Before placing the order I reached out to customer service to make sure the doors would be back in stock. They assured me they were and they were not being discontinued. I placed the order and figured I needed to buy one more cabinet. My local store is 2 hours away. I kept checking online to see if item was in stock, it wasn’t. I called customer service. They informed me it was discontinued in March. Some stores still had inventory left however they do not ship store to store and they do not usually ship from a store however because of the oversight on their end they will file a claim and the closest store that had inventory 6 1/2 hours away would call me. They never did!

IKEA failed to deliver in the agreed date (they failed to inform the delivery company), and proposed another date, more than a week for now, to try the delivery again. Failure to deliver was IKEA's fault and they were not willing to go a little out of the way to agree on a more convenient option. I'll be on vacation and therefore will not be here on the date IKEA proposed. This was IKEA's mistake and, in spite of this, they were not willing to alter their system a bit to rectify a situation they created. They kept saying their system would not accept it. The only option offered was reimbursement, which is what I had to do. More than three weeks waiting for delivery, measurements taken to be sure the items would fit, in summary, all the time lost for nothing. I will not buy at IKEA again.