IKEA Reviews

I write using English translate. Yesterday I went to Ikea Vaughan branch to return 2 arm chairs that I bought 10 months ago and never took out of their boxes. They were in their original boxes, I bought them as a gift, but I couldn't take them to the person I bought them from, I didn't have a big car for the return. We only cut off the robes. I went thinking the return period was 365 days but they said they wouldn't take them.

The Worst Shopping Experience of My Life. I purchased a dresser from IKEA in Orlando, FL, and it turned into a nightmare. When the product arrived, several crucial pieces were missing. After contacting customer service, they assured me the missing parts would be sent, but they never showed up. Weeks later, I was told that the parts were unavailable and was left with two terrible choices: either disassemble the dresser I had already spent hours assembling or keep an incomplete, useless product.

This has been the worst experience I have ever encountered with IKEA. We purchased a microwave about a year ago and it blew up (kept tripping circuit breakers). I called for service and was given the name and number of a sub contractor. I contacted the company who indicated that they couldn't service the microwave for several weeks. I asked them to schedule the appointment and if I could find an earlier appointment, I would cancel. They informed me to call back on the date provided and they would give me a time frame.

I really wish there were negative stars I could give to Ikea. I ordered a sofa bed about a month back which came defective. I asked for a replacement, which was provided to me but the replaced product was worst than the first one. I made a another request for replacement and the sofa bed was picked up but on the day of delivery no delivery messages or call came from ikea. On calling the customer care I was informed that the delivery was not even scheduled and on asking to put me on with her manager she put me on hold. I stayed on hold for 10-15 mins and then got frustrated and disconnected the call. I got a call back just to let me know that I have to wait only and they cannot commit on any delivery date so had to cancel the order completely.

Terrible delivery. I paid for delivery, waited a long time, and received a product missing the entire assembly kit. I don't have a single screw or tool, and instructions to put it together. Their customer service is a complete joke too. I told them that the entire kit was missing. They directed me to download the instructions from the internet and asked me to specify each single individual piece of hardware that I needed. After talking with them back and forth, they finally ordered me parts. After a whole month of waiting, guess what, It is still not complete. I still don't have a single piece of screw to assemble the furniture. So after all this mess, after two months of talking to them, I asked for a refund, they want me to pack things back up and return the product to get the refund. Again, no tool or labor was provided.

An absolutely malicious company dedicated to providing hapless customers with worse-than-useless garbage. I wouldn't wish it on my worst enemy. We tried to buy a dresser from them. It didn't have all the pieces. We had to spend three hours on the phone with customer service, and they mailed us the rest of the pieces we needed; but we found out the drawers they sent us were the wrong size. They told us that we'd have to bring the whole dresser in to the store to get drawers. None of us have a vehicle capable of hauling large, worthless garbage, so that's a dead end, and it's just standing uselessly in my room, a monument to the abject malice of this worthless company that clearly hates its customers.

Ikea is making great products and a fair price but their delivery is the worst experience ever !!! We had a 1800 bucks delivery scheduled. We received 3 text messages to say that our delivery was confirmed with a time frame. After a while the delivery guy didn't shows up. When we called them and the delivery company (RXO) they didn't bother to explain why they didn't come of just offer us a new delivery, 10 DAYS LATER. We had bed frame and mattress in this delivery, so we had to bought air mattress for this 10 days and live without any furniture because of them. And of course no refund a commercial gesture. Don't ask for a delivery with Ikea, it is a nightmare.

Product is fine but do not order delivery. They missed 4 delivery dates, did not send me any warnings and I had to call and wait for customer service to even know they were unable to deliver. Finally I just drove to Oak Creek, WI and picked it up myself. What a friggin nightmare!!! Definitely never buying from IKEA again, definitely stick to Amazon, they don't have trouble with delivery!!!

As much as I love the Ikea store and having spent 20 years buying some furniture and items from Ikea, I have been terribly disappointed with them last month or so. They have serious issues with their inventory and delivery. A month back I ordered a bed and it was scheduled for a delivery a week after. The night before the delivery, they canceled my order saying the item is no longer in stock. How is the item no longer in stock if you took my order in the first place.

Terrible delivery scheduling and service. Customer service is absolutely useless. Resolution Department personnel (Jessy ** - Ikea Columbus Ohio USA) is rude and terminated my call. No one to talk to other than the automated service. Links are sent for customer's opinion that NO ONE reads or bothers to respond to.

The worst customer service and policies I have ever experienced! I never got a call back after 4 calls spending over a hour with each person to resolve an issue. I was placing an online order. They only had 7 door fronts, the cabinets needed 8. Before placing the order I reached out to customer service to make sure the doors would be back in stock. They assured me they were and they were not being discontinued. I placed the order and figured I needed to buy one more cabinet. My local store is 2 hours away. I kept checking online to see if item was in stock, it wasn’t. I called customer service. They informed me it was discontinued in March. Some stores still had inventory left however they do not ship store to store and they do not usually ship from a store however because of the oversight on their end they will file a claim and the closest store that had inventory 6 1/2 hours away would call me. They never did!

IKEA failed to deliver in the agreed date (they failed to inform the delivery company), and proposed another date, more than a week for now, to try the delivery again. Failure to deliver was IKEA's fault and they were not willing to go a little out of the way to agree on a more convenient option. I'll be on vacation and therefore will not be here on the date IKEA proposed. This was IKEA's mistake and, in spite of this, they were not willing to alter their system a bit to rectify a situation they created. They kept saying their system would not accept it. The only option offered was reimbursement, which is what I had to do. More than three weeks waiting for delivery, measurements taken to be sure the items would fit, in summary, all the time lost for nothing. I will not buy at IKEA again.

Worst client service ever!! In January 2024, I canceled an order after IKEA France failed twice to deliver on the planned day. Now it's July 2024 and part of that order has not yet been reimbursed to me in spite of a dozen of calls to the client service. They are stealing money from my pocket!

My kitchen was remodeled in 2018 with IKEA appliances and now they’re all starting to fail. The refrigerator is now losing the freezer capacity, the hood fan lights have already failed and the stove oven is not consistent. Never again!

Maybe I’m just too grown up for Ikea. I’ve been shopping here since I got my first apartment 10 years ago. I don’t know what has happened but the products no longer seem like the deal they once were. And no matter what they will not deliver on time anymore. I don’t know why they even offer to schedule a delivery time.

I am deeply disappointed with my recent experience with Ikea Netherlands. I made a significant purchase totaling €3000, and the service I received was unacceptable. Firstly, there is a severe lack of synchronization in their information system. Each time I spoke with a representative, I had to repeat my situation countless times, as updates were never properly recorded. This inefficiency wasted a tremendous amount of my time and caused a lot of frustration.

Been purchasing bedroom furniture for Ikea for years now. Started with dressers for my kids as they needed new ones. Somewhat expensive, but love the quality of the Hemnes dressers, so this is pretty much what I purchased for each of them - and later myself in the various colors they came in. Only annoying thing is assembly, the instructions are nearly impossible to follow - had to use videos on Youtube each time.

The thing about IKEA is it’s marketed as “affordable” but it’s really not… It’s pretty expensive and the quality is trash. When you purchase stuff from their warehouse they have it marked as “pick up point”… so you pay for it, wait to have it brought out, and only if you’re lucky will you get it then and there.. but… if you’re not lucky then they will tell you to come back at 10:00pm to pick it up. No offer of shipping if you live out of town. And the reason for picking it up later is because “it’s too high” so… there’s that. 0/10.

My daughter ordered a bed for my granddaughter's bedroom. The assembly went well, except that 4 screws for a drawer were not shipped in the boxes. After calling customer support for the replacement screws, I got an order number with the screws in an email. It asked me to verify the order by clicking a link which then informed me that the order number was invalid. I called again and was told that the order was never placed despite my getting an email stating that it was valid. I redid the order, and now have to wait 7-30 days for 4 screws. Worst customer service ever!

I have been fighting with IKEA for years. My $9,000 worth of discontinued white kitchen cabinets have yellowed in many shades. Their independent contractor agreed. They are only willing to give me $1,600. SHAME ON IKEA!!! I will not stop fighting until they make this right.

We went (with high expectations, I should add!) to Ikea and purchased quartz countertops along with the installation service (they provide a team of contractors). At that time, Ikea told us that we might need brackets as quartz can be very heavy. Fine, we said, we'll pay for those. The team came over to our house to do the measurements and added that, even if we bought brackets, they would not install them!!! They sent the measurements via email with errors that might have prevented us from actually slipping in the oven!!! When asked about the difference between our measurements and theirs, they said it's not a problem, if they damage something, they'll replace it.

I bought 3 Pax wardrobes (including transport and assembly) online, the order was carried out by the Warsaw Janki store. One of the wardrobes was damaged, but the complaint was quickly resolved. IKEA employees came to assemble it. Part of the assembly process involves attaching the wardrobe to the wall with dowels. The gentleman took a large drill with a large drill bit and smashed it into the wall, drilling through the wall to such an extent that a fragment of several centimeters flew into the next room a distance of a meter. The pieces fell onto the office chair and, as it turned out, scratched the leather-like material. When I realized this, I informed the employee about the fact, who calmly replied "it happens" and continued working.

Ordered Book Cabinets but had some missing items. I contacted IKEA requesting the missing products but they told me I missed the "missing Item 7-day policy". They refuse to send me the missing box and would not even try to locate my missing box. They got paid so they have no reason to provide me further service. Now I'm out $600.00 and not a damn thing I can do. IKEA, what a joke!

Stay away. Safe the hassle. The Ikea kitchen was only $2000 cheaper than my quote from a cabinet maker that was for the installation and counters as well. I should have gone with them. The ikea cupboards are super light and cheap. The legs are suck. Cheap plastic. I had to buy more because they break every time you adjust a cupboard. The Instructions are horrible and generic. They even shorted me the corner box cupboard that was a where the rest of the cupboards went from. I was not driving 6 hours to go back to get it. I ended up having to get a custom built one so I could finish the kitchen. The rails for some of the drawers will not work for the pre drilled holes. Taking them off 15 times to try every way did not work so I used wood screws and had to figure out where they had to go. The backs of the cupboards are just cardboard. Not actual wood particle board. SAVE THE FRUSTRATION, buy real cupboards.

I will NEVER, NEVER, NEVER purchase anything from IKEA again. I arranged for a pick up of three items. When the truck came I was told that there was no more room in the truck for my items. I called to reschedule for the following week. After waiting an entire day, I called and was told that no delivery was scheduled! I called again and was told that it was scheduled for the next day. Again, nobody showed up and I did not receive any notification, but was told that nothing was scheduled. The company that was suppose to come was North American Logistics Delivery. It should be renamed: "We don't know what we're doing".

I made some purchases in the IKEA Bari, Italy store and returned them all in their boxes intact and unused within a few weeks in perfect conditon. IKEA refused to refund my money and put the money on an IKEA Debit card. When I returned after a year to make another purchase, I was told the card was no good. No one ever told me that the card expires in one year and you lose your money. IKEA gets rich scamming people by not advising them or putting the dates on the Debit cards. BUYER BEWARE! I would give them a minus 10 review.

Started out ordering our kitchen in two orders that were to be delivered. They delivered drawers, shelves and doors for base cabinets that were back ordered. We went to the store to pick up cabinets that were still back ordered, because they weren’t available for delivery. They order a lot of extra parts and they ordered the wrong drawers for our cook top cabinet. The cabinet needed short drawers for ventilation and they assured us they would order it that way, but didn’t. Two trips to get the correct drawers and return the incorrect one (after assembling and finding they were the wrong size, and then disassembling so I could fit them in the car). I have spent close to 12 hours on the phone, mostly on hold, trying to resolve issues about wrong cabinets to non functioning cooktop. The cook top instructions had me call Electrolux for issues, and it took 60 minutes to determine that I needed to talk to IKEA, but they transferred me.

I purchase a basic bed and a night stand with the assembly. I received an offer from Task for 55 $ for 1hour and half of work. The guy showed up and he took 2 hours only to install the bed. I had to send him away and install the nightstand bymyself. They charged me $71. This is a scam. Ikea is the worst. Awful.

If I could give a negative star review I would! I placed an online order a week ago for three new beds for my children who are about to move into our new house. IKEA specifically told me my delivery date would be Sunday of this weekend between 12 and 4 PM. I scheduled someone to come in and put the beds together for me based on the time that they would be delivered and Sunday come 330 when no beds had arrived I called them. After holding for over 25 minutes I finally got hold of someone who said that from what they could see my order never made it to the delivery company and that it would be delivered on Tuesday instead. Not only was I frustrated about the fact that, obviously IKEA knew earlier that day that my order did not make it to the delivery company and nobody notified me but it took my call at the last minute to find out that I wasn’t going to get it until days later.

Ordered a new pantry cabinet for my kitchen. Was told that the only day they could deliver was Sunday. Well weird but ok. You have to wait until the day before the delivery to get a text and they'll give you a 3 hour window. So I get my window of 9:00 - 1:00. Sitting in my condo, ready at 9:00 am...waiting....waiting....waiting. At about 12:30 a call is made. My brother actually made the call because he was the one who ordered this for me and had all the info. After being on hold for at least 30 min, someone finally answers and looks up the delivery. "Oh, it's not getting delivered today and you'll have to call and reschedule." WTH?!!? IKEA, you told us the specific day and time frame this delivery was going to occur and then canceled it??? No notice given, no reason for it. I've sat here for 5 1/2 hours now waiting for a delivery that was apparently never going to happen today. And now I'll have to do this again. Beyond angry.