IKEA Reviews

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About IKEA

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IKEA has developed affordable home furnishings and accessories since 1943. Offering flat-pack furniture, the company supplies a broad range of products, including sofas, beds, kitchen cabinets and home décor.

Pros
  • Affordable furniture options
  • Wide variety of products
Cons
  • Inconsistent product quality
  • Difficult assembly instructions

IKEA Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed Oct. 26, 2024

    I write using English translate. Yesterday I went to Ikea Vaughan branch to return 2 arm chairs that I bought 10 months ago and never took out of their boxes. They were in their original boxes, I bought them as a gift, but I couldn't take them to the person I bought them from, I didn't have a big car for the return. We only cut off the robes. I went thinking the return period was 365 days but they said they wouldn't take them.

    The person at the cash register was named Meyar, she was very rude. They didn't care about us because our English was bad. The only thing she said was the word no. Then his supervisor came and he said definitely couldn't take them. Then another manager came and looked at the product and said she could take it back but give store credit. Then another manager came and said the same thing, we didn't want it and while they were there checking the return policy, they first said they were open until 9 o'clock and, "You can wait," but then when a few customers supported us, they told us to leave Ikea or they would call the police, my husband and I said, "Call them, we are not causing any problems, we are just here to get our rights."

    Of course we waited there and they couldn't call the police because we didn't do anything wrong. The customers there said they listened to the issue and were sorry about the situation, how immoral it was to threaten us with the police and that they would write a complaint to IKEA. Now we expect a solution from you, if you can return a product that we never use, why don't you refund my money. We have shopped from you for years, we wanted to have a kitchen built but I have decided never to buy products from IKEA from now on.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 12, 2024

    The Worst Shopping Experience of My Life. I purchased a dresser from IKEA in Orlando, FL, and it turned into a nightmare. When the product arrived, several crucial pieces were missing. After contacting customer service, they assured me the missing parts would be sent, but they never showed up. Weeks later, I was told that the parts were unavailable and was left with two terrible choices: either disassemble the dresser I had already spent hours assembling or keep an incomplete, useless product.

    I had no choice but to take apart the dresser, haul it back to the store, and process a refund. The whole ordeal was exhausting and beyond frustrating. What should have been a simple purchase turned into a time-consuming, stressful experience. The lack of care from customer service and the failure to provide a solution made this the worst product purchase experience I’ve ever had. I expected much better from IKEA, but I’ll definitely think twice before buying from them again.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2024

    This has been the worst experience I have ever encountered with IKEA. We purchased a microwave about a year ago and it blew up (kept tripping circuit breakers). I called for service and was given the name and number of a sub contractor. I contacted the company who indicated that they couldn't service the microwave for several weeks. I asked them to schedule the appointment and if I could find an earlier appointment, I would cancel. They informed me to call back on the date provided and they would give me a time frame.

    Today, I called for the time and was told that I never called back and therefore they didn't schedule the service. The technician or admin lady lied, she continued to defend her mistake and told me that I could have IKEA call her if I chose to. This argument was not getting my microwave serviced. So disingenuous!!!! I contacted IKEA back and was told that they could service my microwave in another week. It's now been three weeks since I have had a microwave. I was not happy and let them know it. This is unacceptable customer service. The contractor should be removed and no longer be an option for service. I will be sure to write a review about that company separately.

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    Customer ServiceReliability

    Reviewed Sept. 28, 2024

    I really wish there were negative stars I could give to Ikea. I ordered a sofa bed about a month back which came defective. I asked for a replacement, which was provided to me but the replaced product was worst than the first one. I made a another request for replacement and the sofa bed was picked up but on the day of delivery no delivery messages or call came from ikea. On calling the customer care I was informed that the delivery was not even scheduled and on asking to put me on with her manager she put me on hold. I stayed on hold for 10-15 mins and then got frustrated and disconnected the call. I got a call back just to let me know that I have to wait only and they cannot commit on any delivery date so had to cancel the order completely.

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    Customer Service

    Reviewed Sept. 18, 2024

    Terrible delivery. I paid for delivery, waited a long time, and received a product missing the entire assembly kit. I don't have a single screw or tool, and instructions to put it together. Their customer service is a complete joke too. I told them that the entire kit was missing. They directed me to download the instructions from the internet and asked me to specify each single individual piece of hardware that I needed. After talking with them back and forth, they finally ordered me parts. After a whole month of waiting, guess what, It is still not complete. I still don't have a single piece of screw to assemble the furniture. So after all this mess, after two months of talking to them, I asked for a refund, they want me to pack things back up and return the product to get the refund. Again, no tool or labor was provided.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 8, 2024

    An absolutely malicious company dedicated to providing hapless customers with worse-than-useless garbage. I wouldn't wish it on my worst enemy. We tried to buy a dresser from them. It didn't have all the pieces. We had to spend three hours on the phone with customer service, and they mailed us the rest of the pieces we needed; but we found out the drawers they sent us were the wrong size. They told us that we'd have to bring the whole dresser in to the store to get drawers. None of us have a vehicle capable of hauling large, worthless garbage, so that's a dead end, and it's just standing uselessly in my room, a monument to the abject malice of this worthless company that clearly hates its customers.

    I wouldn't recommend this despicable company to anyone. If I were offered $10,000 of free IKEA furniture, I would be mortally insulted by the person who offered it. Going forward, I will be making every effort not to even use or look at IKEA furniture too closely, as I am convinced it will hurt me in some way. They say never to attribute to malice what can be explained by incompetence, but no one can be this incompetent. Make no mistake, folks, IKEA wants you to have a bad time. I am amazed this glorified scam of a company is allowed to operate anywhere.

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    Customer ServicePrice

    Reviewed Sept. 4, 2024

    Ikea is making great products and a fair price but their delivery is the worst experience ever !!! We had a 1800 bucks delivery scheduled. We received 3 text messages to say that our delivery was confirmed with a time frame. After a while the delivery guy didn't shows up. When we called them and the delivery company (RXO) they didn't bother to explain why they didn't come of just offer us a new delivery, 10 DAYS LATER. We had bed frame and mattress in this delivery, so we had to bought air mattress for this 10 days and live without any furniture because of them. And of course no refund a commercial gesture. Don't ask for a delivery with Ikea, it is a nightmare.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 30, 2024

    Product is fine but do not order delivery. They missed 4 delivery dates, did not send me any warnings and I had to call and wait for customer service to even know they were unable to deliver. Finally I just drove to Oak Creek, WI and picked it up myself. What a friggin nightmare!!! Definitely never buying from IKEA again, definitely stick to Amazon, they don't have trouble with delivery!!!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 28, 2024

    As much as I love the Ikea store and having spent 20 years buying some furniture and items from Ikea, I have been terribly disappointed with them last month or so. They have serious issues with their inventory and delivery. A month back I ordered a bed and it was scheduled for a delivery a week after. The night before the delivery, they canceled my order saying the item is no longer in stock. How is the item no longer in stock if you took my order in the first place.

    Anyways, moving on I ordered another bed similar to the first. Again the delivery date was scheduled after a week. I even called customer service and she assured me the delivery will be made on time. The day before, they sent me a message saying, item should be on its way and the delivery will be made during a certain time of the day. I had to reschedule meetings but made sure I was available at home for the delivery since I had chosen the option to deliver the furniture to my room. The day off the delivery and during the time slot they had given for delivery, I got a text message saying, delivery is delayed. 2 days later, I do not see any updates from them.

    Two times within a month, they could not stick to a delivery they scheduled. One time canceled at the last minute and the second time they delayed indefinitely without any updates. I did not expect such horrible service from the biggest furniture company in the world. Why do they take orders if they do not have the stock and why cannot they deliver items on time when they do. I have never had such issues with furniture delivery from other stores. PATHETIC.

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    Customer Service

    Reviewed Aug. 27, 2024

    Terrible delivery scheduling and service. Customer service is absolutely useless. Resolution Department personnel (Jessy ** - Ikea Columbus Ohio USA) is rude and terminated my call. No one to talk to other than the automated service. Links are sent for customer's opinion that NO ONE reads or bothers to respond to.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 4, 2024

    The worst customer service and policies I have ever experienced! I never got a call back after 4 calls spending over a hour with each person to resolve an issue. I was placing an online order. They only had 7 door fronts, the cabinets needed 8. Before placing the order I reached out to customer service to make sure the doors would be back in stock. They assured me they were and they were not being discontinued. I placed the order and figured I needed to buy one more cabinet. My local store is 2 hours away. I kept checking online to see if item was in stock, it wasn’t. I called customer service. They informed me it was discontinued in March. Some stores still had inventory left however they do not ship store to store and they do not usually ship from a store however because of the oversight on their end they will file a claim and the closest store that had inventory 6 1/2 hours away would call me. They never did!

    I called again 2 days later. Went through the whole story again. They assure me the store will call me, they never did! I had friends traveling to Florida, the Jacksonville store showed online they had them. I called customer service at 10:00 am making sure they definitely had them before my friend went 45 min out of their way. He said yes they have 3 in stock. Gave me the aisle, bin and shelf number where to find them. My friend goes in shortly after store opens, finds someone to help and the item is NOT there. Speaks to customer service. They say file a claim and someone will make it right. I never hear from them. I call customer service again. She once again assures me she will call me back as well as someone who can ship them and NO CALL BACK!

    I am currently on the phone with customer service. He tells me if I go into the store and place the order they can ship it from the store as long it is within a hour driving time. Now keep in mind my store that shipped me the items the first time is over hour away. Dude if I go to the store I can walk out with the item myself. They have 9 in Arizona. I live in Pa. I can not speak to anyone in a store over the phone. I can not place an order online to be shipped to a friend in Arizona 90 min away because it won’t ship to him.

    An online order will only be held for 24 hours so I have to plan this so I can order it arrange for pick up, call customer service to verify they picked the order before I send my friend on a 3 hour round trip goose chase and then have him ship me the item. Or I have to replace the existing 9 doors I have on the cabinets that all match because I can’t have one shipped to me. Currently I’m on hold over hour because customer service can’t get in touch with a manager at the Arizona store. Insanity!! 5 phone calls, hours of time wasted. Worst experience ever.

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    Reviewed Aug. 3, 2024

    IKEA failed to deliver in the agreed date (they failed to inform the delivery company), and proposed another date, more than a week for now, to try the delivery again. Failure to deliver was IKEA's fault and they were not willing to go a little out of the way to agree on a more convenient option. I'll be on vacation and therefore will not be here on the date IKEA proposed. This was IKEA's mistake and, in spite of this, they were not willing to alter their system a bit to rectify a situation they created. They kept saying their system would not accept it. The only option offered was reimbursement, which is what I had to do. More than three weeks waiting for delivery, measurements taken to be sure the items would fit, in summary, all the time lost for nothing. I will not buy at IKEA again.

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    Customer Service

    Reviewed July 27, 2024

    Worst client service ever!! In January 2024, I canceled an order after IKEA France failed twice to deliver on the planned day. Now it's July 2024 and part of that order has not yet been reimbursed to me in spite of a dozen of calls to the client service. They are stealing money from my pocket!

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    Reviewed June 28, 2024

    My kitchen was remodeled in 2018 with IKEA appliances and now they’re all starting to fail. The refrigerator is now losing the freezer capacity, the hood fan lights have already failed and the stove oven is not consistent. Never again!

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    Punctuality & Speed

    Reviewed June 22, 2024

    Maybe I’m just too grown up for Ikea. I’ve been shopping here since I got my first apartment 10 years ago. I don’t know what has happened but the products no longer seem like the deal they once were. And no matter what they will not deliver on time anymore. I don’t know why they even offer to schedule a delivery time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 13, 2024

    I am deeply disappointed with my recent experience with Ikea Netherlands. I made a significant purchase totaling €3000, and the service I received was unacceptable. Firstly, there is a severe lack of synchronization in their information system. Each time I spoke with a representative, I had to repeat my situation countless times, as updates were never properly recorded. This inefficiency wasted a tremendous amount of my time and caused a lot of frustration.

    Secondly, I encountered major issues with the delivery and assembly of my order. No one showed up to deliver my items, and I was never contacted to verify my information or notified of any delays. Despite being told that delivery attempts were made, no one actually called or left a message. The assembly was missed, and the assigned technician could not be reached. As a result, I was left in an empty house for nearly a week.

    The lack of communication, poor coordination, and ineffective systems have made this the worst customer service experience I have ever had. It’s disheartening to see a company like Ikea, which prides itself on enhancing home comfort, fail so miserably in providing basic customer care. I expected better from Ikea, and I hope my experience serves as a warning to others about the potential frustrations and inconveniences they may face. This version conveys your frustrations clearly and professionally, emphasizing the impact of their poor service.

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    Customer ServiceInstallation & SetupPrice

    Reviewed June 12, 2024

    Been purchasing bedroom furniture for Ikea for years now. Started with dressers for my kids as they needed new ones. Somewhat expensive, but love the quality of the Hemnes dressers, so this is pretty much what I purchased for each of them - and later myself in the various colors they came in. Only annoying thing is assembly, the instructions are nearly impossible to follow - had to use videos on Youtube each time.

    Now my husband in need of new dressers, I purchased a Hemnes dresser for him and since they no longer carry the 6 drawer chest in the Hemnes collection in any color but white, the Koppang 5 drawer chest in same color... They were both initially supposed to be delivered today, but get a text from Ikea on Sunday saying one of the items in my order is "delayed" - only 2 hours after I placed the order, only option online is to either cancel or fight with a chat bot - couldn't even call, they don't do phone service with live people on Sundays or before 8 am EST on weekdays. Fine, wait till Monday, get a text staying that delayed dresser will be delivered Thursday.

    I call just to double check - after being sent in circle for 15 minutes with their annoying automated service I get transferred to a human being. All would have been just fine, if she was actually professional - she must have been a work from home employee, there was what sounded like a tv blaring loudly in the background making it difficult to hear her, but I somehow managed to convey to her my concerns, she put me on a 5 minute hold so she could call the warehouse, when she came back on the line the tv was off, and I could hear her, and she confirmed delivery for Wednesday and Thursday. Okay, that's fine.

    Get a text yesterday that my delivery for today will arrive between noon and 4pm, okay great, right? Well this morning at 7:30am I get a message saying my order cannot be delivered and I should call their 888 number - so I do just that. But it was before 8am so after being sent in circles by their automated service for another 10 minutes, I finally got to one that said call back during "normal business hours" - not even saying what time normal business hours (found that in the site). So 8am comes, and I get another text from Ikea stating both items will be delivered sometime tomorrow between 9am & 9pm, and no longer will they be even bothering to carry the items inside which I paid EXTRA for, they will be leaving it at my front door. I'm fairly certain this will be the last time I do business with Ikea.

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    PricePunctuality & Speed

    Reviewed June 9, 2024

    The thing about IKEA is it’s marketed as “affordable” but it’s really not… It’s pretty expensive and the quality is trash. When you purchase stuff from their warehouse they have it marked as “pick up point”… so you pay for it, wait to have it brought out, and only if you’re lucky will you get it then and there.. but… if you’re not lucky then they will tell you to come back at 10:00pm to pick it up. No offer of shipping if you live out of town. And the reason for picking it up later is because “it’s too high” so… there’s that. 0/10.

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    Customer Service

    Reviewed June 7, 2024

    My daughter ordered a bed for my granddaughter's bedroom. The assembly went well, except that 4 screws for a drawer were not shipped in the boxes. After calling customer support for the replacement screws, I got an order number with the screws in an email. It asked me to verify the order by clicking a link which then informed me that the order number was invalid. I called again and was told that the order was never placed despite my getting an email stating that it was valid. I redid the order, and now have to wait 7-30 days for 4 screws. Worst customer service ever!

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    Reviewed June 5, 2024

    I have been fighting with IKEA for years. My $9,000 worth of discontinued white kitchen cabinets have yellowed in many shades. Their independent contractor agreed. They are only willing to give me $1,600. SHAME ON IKEA!!! I will not stop fighting until they make this right.

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed May 23, 2024

    We went (with high expectations, I should add!) to Ikea and purchased quartz countertops along with the installation service (they provide a team of contractors). At that time, Ikea told us that we might need brackets as quartz can be very heavy. Fine, we said, we'll pay for those. The team came over to our house to do the measurements and added that, even if we bought brackets, they would not install them!!! They sent the measurements via email with errors that might have prevented us from actually slipping in the oven!!! When asked about the difference between our measurements and theirs, they said it's not a problem, if they damage something, they'll replace it.

    ORAL communication, they did not want to put anything in writing!!! So we went back to the store and tried to return the ordered quartz - which we never got, because the contractors were supposed to bring it over! - and, after having waited for TWO HOURS because they were "looking for the manager", a customer service employee informed us that the manager had left at least two hours ago (!!!) and that we should come back next day in the morning. Copy/paste the scene the next morning! I told them calmly that this is the second and last time I come to have the order cancelled and my money (almost $5,000!!!) returned and the next time they will be talking to my lawyer. I took literally 15 minutes for a customer service employee to get the point, cancel the order and return the money. In a nutshell, horrible, unreliable liars who would not take responsibility for anything!

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    Installation & SetupCoveragePunctuality & SpeedStaff

    Reviewed May 22, 2024

    I bought 3 Pax wardrobes (including transport and assembly) online, the order was carried out by the Warsaw Janki store. One of the wardrobes was damaged, but the complaint was quickly resolved. IKEA employees came to assemble it. Part of the assembly process involves attaching the wardrobe to the wall with dowels. The gentleman took a large drill with a large drill bit and smashed it into the wall, drilling through the wall to such an extent that a fragment of several centimeters flew into the next room a distance of a meter. The pieces fell onto the office chair and, as it turned out, scratched the leather-like material. When I realized this, I informed the employee about the fact, who calmly replied "it happens" and continued working.

    After a while, he said it was my fault, because I should have informed him that the wall was thin, because he thought it was wall between apartments. I will add that you could easily enter the next room, and there is no door yet, so you could measure the wall withaout any problem. In the end, he behaved no better - he stood with his back to me and said 'I'm sorry for damaging the wall'. He wrote in the report that the wall was damaged, but the chair was not. I don't know on what basis they stated this. When they left, the chair was covered in shrapnel. I refused to sign the protocol with the content they proposed.

    Of course, I filed a complaint about the service, expecting the wall to be repaired and monetary compensation for the damage to the chair. Ikea wrote back to me that they were sorry about the situation, but they were unable to help me because, quoting Ikea's letter, "IKEA does not provide renovation and construction services" and "The verification of the case and the entry in the protocol after installation showed that the swivel chair was not damaged. Only a wall." Of course, they are very sorry "Please accept our apologies for any inconvenience you have experienced.". My first and last purchases at IKEA. I decorated the entire apartment, bought furniture from various companies, but I am still shocked at behaviour of Ikea. Shame on you.

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    Reviewed May 21, 2024

    Ordered Book Cabinets but had some missing items. I contacted IKEA requesting the missing products but they told me I missed the "missing Item 7-day policy". They refuse to send me the missing box and would not even try to locate my missing box. They got paid so they have no reason to provide me further service. Now I'm out $600.00 and not a damn thing I can do. IKEA, what a joke!

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    Installation & SetupPrice

    Reviewed May 13, 2024

    Stay away. Safe the hassle. The Ikea kitchen was only $2000 cheaper than my quote from a cabinet maker that was for the installation and counters as well. I should have gone with them. The ikea cupboards are super light and cheap. The legs are suck. Cheap plastic. I had to buy more because they break every time you adjust a cupboard. The Instructions are horrible and generic. They even shorted me the corner box cupboard that was a where the rest of the cupboards went from. I was not driving 6 hours to go back to get it. I ended up having to get a custom built one so I could finish the kitchen. The rails for some of the drawers will not work for the pre drilled holes. Taking them off 15 times to try every way did not work so I used wood screws and had to figure out where they had to go. The backs of the cupboards are just cardboard. Not actual wood particle board. SAVE THE FRUSTRATION, buy real cupboards.

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    Customer ServicePunctuality & Speed

    Reviewed May 5, 2024

    I will NEVER, NEVER, NEVER purchase anything from IKEA again. I arranged for a pick up of three items. When the truck came I was told that there was no more room in the truck for my items. I called to reschedule for the following week. After waiting an entire day, I called and was told that no delivery was scheduled! I called again and was told that it was scheduled for the next day. Again, nobody showed up and I did not receive any notification, but was told that nothing was scheduled. The company that was suppose to come was North American Logistics Delivery. It should be renamed: "We don't know what we're doing".

    Today, I rescheduled a pick up with IKEA, since the delivery company said that they cannot schedule directly. I am not too confident that this will occur, but I shall see. Upon reflection, it is my opinion that purchasing from IKEA is not a good idea. First, just look at all the 1 and 2 star reviews! Second, you either have to haul it yourself or pay a delivery charge. Then, you have to assemble it yourself or hire/pay Task Rabbit to assemble it for you. I had two sofas and a chair. The quality is not any better than other furniture stores and after it is delivered you are left with a rather large pile of cardboard to deal with.

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    Sales & Marketing

    Reviewed April 1, 2024

    I made some purchases in the IKEA Bari, Italy store and returned them all in their boxes intact and unused within a few weeks in perfect conditon. IKEA refused to refund my money and put the money on an IKEA Debit card. When I returned after a year to make another purchase, I was told the card was no good. No one ever told me that the card expires in one year and you lose your money. IKEA gets rich scamming people by not advising them or putting the dates on the Debit cards. BUYER BEWARE! I would give them a minus 10 review.

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    Customer Service

    Reviewed March 11, 2024

    Started out ordering our kitchen in two orders that were to be delivered. They delivered drawers, shelves and doors for base cabinets that were back ordered. We went to the store to pick up cabinets that were still back ordered, because they weren’t available for delivery. They order a lot of extra parts and they ordered the wrong drawers for our cook top cabinet. The cabinet needed short drawers for ventilation and they assured us they would order it that way, but didn’t. Two trips to get the correct drawers and return the incorrect one (after assembling and finding they were the wrong size, and then disassembling so I could fit them in the car). I have spent close to 12 hours on the phone, mostly on hold, trying to resolve issues about wrong cabinets to non functioning cooktop. The cook top instructions had me call Electrolux for issues, and it took 60 minutes to determine that I needed to talk to IKEA, but they transferred me.

    After 40 minutes on hold, I was disconnected. Called back, on hold for 20 minutes, 30 minutes for them to determine that they would send me a new cooktop, pick up the old one. The day the cooktop was slated to arrive, no cooktop showed. Called ikea, and after 20 minutes got a coworker who explained that my order was cancelled. St. Louis did have a few cooktops and we packed this huge cooktop in the car and drove top ikea and swapped it out. It is 10 weeks since we initiated our orders, and we are still waiting on 3 Wall cabinets, which Ike’s had, just not in a local store, and they won’t ship them to me from the other locations. In store pick up is hot and cold.

    We picked up 3 cabinets at one visit that they put on 2 orders. They brought the first one out after about 10 minutes. 45 minutes later I asked for a supervisor to explain why they fulfilled 6 other customers' orders while mine was still waiting. We watched him grab out stuff off the shelf, so they were right there. No explanation no nothing. No offers to remedy the situations and no offer to compensate me for my time effort and trouble.

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    Installation & SetupSales & MarketingPrice

    Reviewed March 5, 2024

    I purchase a basic bed and a night stand with the assembly. I received an offer from Task for 55 $ for 1hour and half of work. The guy showed up and he took 2 hours only to install the bed. I had to send him away and install the nightstand bymyself. They charged me $71. This is a scam. Ikea is the worst. Awful.

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    Customer Service

    Reviewed Feb. 21, 2024

    If I could give a negative star review I would! I placed an online order a week ago for three new beds for my children who are about to move into our new house. IKEA specifically told me my delivery date would be Sunday of this weekend between 12 and 4 PM. I scheduled someone to come in and put the beds together for me based on the time that they would be delivered and Sunday come 330 when no beds had arrived I called them. After holding for over 25 minutes I finally got hold of someone who said that from what they could see my order never made it to the delivery company and that it would be delivered on Tuesday instead. Not only was I frustrated about the fact that, obviously IKEA knew earlier that day that my order did not make it to the delivery company and nobody notified me but it took my call at the last minute to find out that I wasn’t going to get it until days later.

    Luckily, the person who was scheduled to build the beds was available to come later on Wednesday to make the beds before my children arrive. But to make things even worse, when I got home today, expecting to see my delivery at my doorstep again was not delivered as expected. I held for another 20 minutes to talk to somebody who told me the exact same thing that my delivery never made it to the delivery company, and that now it will be delivered on Thursday. The day before my children arrive.

    I have absolutely no faith in IKEA right now as they told me the same thing on Sunday about my Tuesday delivery. I just pray to God that they arrive as scheduled so that I will have beds for my children to sleep in when they arrive home. I will NEVER order from IKEA again. This has been one of the most stressful experiences of my life! And sadly, I don’t even know whether this whole circumstance is over or not. As I’m now waiting and holding my breathe for two more days. And to make it even worse, I have requested a supervisor to speak to and both times was told that someone would call me back and nobody has. I am so disappointed in their company right now and I would discourage anyone from dealing with online ordering from IKEA!!!

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2024

    Ordered a new pantry cabinet for my kitchen. Was told that the only day they could deliver was Sunday. Well weird but ok. You have to wait until the day before the delivery to get a text and they'll give you a 3 hour window. So I get my window of 9:00 - 1:00. Sitting in my condo, ready at 9:00 am...waiting....waiting....waiting. At about 12:30 a call is made. My brother actually made the call because he was the one who ordered this for me and had all the info. After being on hold for at least 30 min, someone finally answers and looks up the delivery. "Oh, it's not getting delivered today and you'll have to call and reschedule." WTH?!!? IKEA, you told us the specific day and time frame this delivery was going to occur and then canceled it??? No notice given, no reason for it. I've sat here for 5 1/2 hours now waiting for a delivery that was apparently never going to happen today. And now I'll have to do this again. Beyond angry.

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    IKEA Company Information

    Company Name:
    IKEA
    Year Founded:
    1951
    Country:
    Sweden
    Website:
    www.ikea.com