IKEA Reviews

Sleeping on an air mattress for 3 weeks, using a garden chair for my office and a packing crate as a desk. Everything else about the move to my new home has been wonderful, Sears, and JCPenny have been phenomenal to deal with as has Crate and Barrel, these are professional organizations who know how to sell and deliver efficiently. IKEA has great commercials a nice catalog, incompetent support people and a non existant delivery process.

IKEA folks wasted 3 hours of my time on this issue. First they tried ignoring me. My wife called their customer service and they confirmed that it comes prerolled. When I told them this delivery guys kept insisting that website, customer service, booking agent are all wrong. Finally with my father in law's help we rolled it up ourselves to squeeze it in the car and bring it home.

However,I later found a message from the IKEA truck driver at my voice mail saying that he came to my place at 2pm and nobody was home. If he did come to my apartment, there was no way I could miss him because I was waitng right at the very only entrance of my apartment building (I had to wait outside instead of staying inside my apartment was because the gate at the main entrance is not open all the time and the driver wouldn't be able to get into the building to ring my door bell if the gate is closed. I requested calling me whenever the truck arrived but I was told that it was not possible because the truck driver did not carry a cell phone to make phone calls-so I was advised to either leave a note outside to the driver or simply wait outside at the gate, which was what I did for the entire afternoon).