IKEA Reviews

I have purchased items many different times at IKEA. Each time the employees are rude and appear like they hate to be there. This past time was the last straw. I went to check out. I had two separate purchases. I clearly divided them on the belt. The cashier said, "You know, we have a little something called dividers. Next time please use them". Then as I was leaving I took my "yellow" bag to help carry my items out and she grabbed it out of my hand and said, "This bag stays here, but you can purchase a blue bag for .59 cents." I have never been talked to like that before. It was unreal. I went and asked customer service for the manager and they just stood there. I said, "So you are not going to give me the name of the manager?" They started to call someone and said it would take a long time. So I called corporate customer service and never spoke to a live person. The 188 number just kept disconnecting. This company is the worst company I have ever purchased from. Horrible!!! Never go there!!!

Ikea had given me an estimated delivery date of August 18th through email for an order that I had placed on the 5th of August. I was relatively satisfied with this delivery date, until today August 18th comes around. Yesterday the 17th of August, I had called up Ikea to confirm the delivery date. The customer service department had assured me that I would get a call on the 18th confirming the delivery in a 4 hour time window by the shipping company. Fantastic news to me. This morning on the 18th, I decided to give a call to Ikea just to see if it was in fact out for delivery. This customer service person tells me that I would not be getting the order today. I ask him when can I get the order, and he claims he is unable to give an estimate, but he says the shipping company has received the order as of the 17th so it should be soon.

IKEA is so disrespectful to their clients. Customer service is just AWFUL. I was very well impressed after I finished to purchase the furnitures. But the nightmare just started when I unfortunately chose to have my merchandise delivered at home. It was confirmed to be delivered last Thursday, on the 8/14, in the afternoon. I am glad I called the delivery company, Dynamex, because they simply could not find my merchandise in the warehouse and the delivery was not going to happen that day and they suggested me to call IKEA.

I need one 13" metal part where files hang from in an Ikea cabinet. I have spent hours hanging on phone trying to get someone to speak to. Finally, when I do, they are rude, unhelpful and unknowledgeable. At last I get someone who acts like he gets it. I've sent precise photos, measurements etc. After waiting another 2 weeks, the part arrives! It is instead three 26 inch poles that have absolutely nothing to do with this cabinet! I cannot believe it! What to do? I want to bring IKEA down, I really do!!

We purchased a product and paid for delivery and assembly. The delivery came later than promised, we were informed that they didn't assemble. We canceled the order, they returned the product, and it's been one month and they still haven't refunded the order. We've spent 4 days, 2 hours each day on the average, spoken to 4 different people in customer service, who promised a return call yesterday which never happened. We called back today, spent 45 minutes on hold, and spoke to someone who could not find any information on the order.

I spent 4 hours today trying to resolve an issue. The dresser was delivered and assembled by some very helpful delivery men, too nice to be IKEA employees. Independent company. One missing part, they took it with them. No resolution after hours and hours on the phone talking to many people, a few of whom downright lied to me about calling back immediately when they got the correct information. Ugh, ugh, ugh. All of my clothes are on the floor, waiting for my chest of drawers. I am chewing my carpet and have kicked my dog several times..)

I shopped at IKEA in Richmond and spent quite an amount of money on their products. But I found their customer service terrible. First, I saw an item in the show room. I copied down the aisle number and everything. But when I went down to the self-pickup area, I couldn't find it. So I asked a worker there (by the way, it took me AGES to find just one worker. Nobody was there at the information table). The answer I got from the guy was that the item ran out of stock and they would never produce it again. It was weird how they still put it in the showroom. Anyways, I got another product instead (which was under my expectation). BUT the next time, when I shopped at IKEA again, I found the exact same one both in the showroom and the self-pickup area. They gave me false information and that is what I disliked.

Ikea Vancouver has very bad services. The staffs have ill-mannered. The Ikea store should close forever.

Horrified. They delivered 10 out of our 13 items and I've been spending hours and hours with customer service with no one having any record of the previous call. We paid for these items and need them delivered. It takes over an hour to get through anyone on customer service listening to horrifying ABBA music (1 out of 2 songs and the break song is awful). In addition, you can't get anything delivered next day without having to go to the store (and good luck), online takes 2-3 weeks!

I bought a BRIMNES Bed frame with storage, white, and it completely fell apart within 2 years! The particle board won't hold together even after reinforcing it multiple times!

I placed a large order at the Costa Mesa location. When I arrived home (several hours drive), I wanted to call and discussed the order. I was put on a length hold, over two hours. Finally, Ricardo at the call center said the only way to communicate with the store is to drive there. Without saying, I'm canceling any relationship I have with this company and also Will advise others.

We purchased over $6k in IKEA stuff in the past month and this is how they re-pay us? We ordered various furniture from IKEA (2x couches) on ikea dot com because they did not show as available from the local IKEA location. When we actually went to the local IKEA location, it turns out the couches were IN FACT available! Once we discovered the couches were available and we could have them delivered two weeks sooner than the couches we were waiting for, we promptly cancelled our online order (as directed by the helpful IKEA store employee).

After purchasing an IKEA sofa with chaise, I have been left very disillusioned with IKEA, and will rarely be going back. My couch was delivered on time, but the couch boxes contained an extra couch arm and an extra back seat cushion. The sofa was missing, the chaise base and the middle seat cushion. I was told that returning the item would be no problem and that I would be getting a call the following day to have a pick up date scheduled. I never received a phone call. I called the customer service line, and after a 25 minute wait received a very rude customer service representative. She asked me if my product was defective, and as I was mid sentence explaining, put me on hold without notice. The music just started playing. I was on hold for approximately ten minutes before I decided to hang up.

I ordered a slipcover, which arrived damaged. I called in 3 times and ended up hanging up due to the long hold time. I sent an email to customer support, by following the links on the Ikea website. I never received a response. I called in a 4th time, and my call was answered after 51 minutes of being on hold. The representative created a case for me, offered no solution, and promised someone would contact me within 48 hours. I never heard from anyone.

I ordered a table online and due to very poor packaging, three of the four corners were severely damaged. Ikea has a web page called "Report damaged products upon delivery." A response is guaranteed "in 24 to 48 hours." I submitted the report and waited. After 17 days and no response, I called customer service and explained the situation. The rep told me that Ikea does not have a web page for reporting damage. This was quite interesting, since it was on my screen at that moment. She took the report again and promised a call back "in 24 to 48 hours." We'll see. By the way, the call took 42 minutes.

My Malkolm chairs are 15 months old and already the arm rests are torn and raggedy. IKEA offers only coupons as compensation, i.e., if I buy more 15-month chairs they'll give me a 20% discount. They should be ashamed of themselves.

As I am self-employed, time is money to me. First, I tried to do the shopping online but one of the items I wanted was not available. Next, I went to the store closest, to have in-store shopping, delivery and assembly services, but same thing - one piece missing. I was told I would have to go to another store before I could place my order. Went to a store that was even further away from me (where it took forever to place the order, even though I had all the code numbers). My $3,000+ order was delivered on the Sat and assembly guys came on Sun.

I have purchased furniture in the Ikea store in the value of more than $700. I paid $100 home delivery. When I received my items in June 31st, there were 2 missing items. I have called the Ikea store, waited for more than 30 minutes on the line and I have been giving a claim number and have been told that I will receive the items between 3-5 business days. Needless to say, that didn't happen. So I have called Ikea again, waited for another 30 minutes on the line just to get the response that they cannot reach the store in Brooklyn and that they will call me back with an answer. Haven't received any call, called again, same thing.

Three week ago, I went to Ikea to bought my furniture for my new place. A spectacular project became a nightmare. The delivery was schedule for three times. I lost my time in each. One time I lost 4 hour waiting for the delivery - never came, never call us for cancellation the delivery. We call them and they schedule for the next two days and the same for two time more and finally the delivery the furniture after one week. I'm leaving far away to my new please. I call to Customer services 20 time for a reimbursement from the delivery. I didn't got a answer and sent them email and the same. Please I need someone take action in this matter, I support in Consumer Affairs to take action please.

I ordered online a night stand to match one I have at a lake house. Not a good experience. When I finally received my order, that took 2 weeks to receive, I received an 8 foot bed rail!!! I called customer service, was on hold for 12 minutes before someone came on the line. Was told someone would call me within 24 hours.... didn't happen. Called back, waited again 9 minutes to be told I would need to wait 48 hours, not 24 hours for someone to call me back. I never received a call.

Customer number, you must be kidding, wouldn't leave any info when they delivered the sofa without the slip covers. Then after hours and I mean hours on the phone, no resolution. Customer service non existent. No one takes any responsibility and they didn't care how long it takes to make things right if they ever do. Paperwork non-existent upon delivery. We turned it in the master card to resolve. Had to buy another sofa.

Looking for a Lillangen wall cabinet with 1 door. I drove to two different IKEA stores 20 miles apart and was told by the associates that whatever was displayed was what was in stock. On-line same day, found the product in the stores available in the bins. The associates didn't bother to check. I called customer service and the best they could offer was to ship it with a huge shipping rate. No way! Customer service said that they were separate from IKEA stores (huh?) and it would be up to the individual stores to decide if the item could be shipped free of cost. Am ordering a similar cabinet on Amazon with free shipping and thinking twice about shopping at IKEA in the future.

Terrible customer service online. Long wait to finally reach a live person, incomplete information (leading to a wild goose chase for an item), unavailable or discontinued items (found this out once I got to the long-distance store; customer service rep did not inform when I called twice before traveling). I once loved IKEA--no longer well-stocked and truly uninspired customer service. They will lose business - they have lost mine!

I have purchased bedroom, living room and odds and ends from Ikea. They sell different levels of all and for the most part got great longevity from my cheaper items and the better items are still going strong. I always recommend to my friends to shop there but to do some homework before they buy. I have also returned a couple of items to them and aside from 20 questions had no problems. Every company has protocol to follow when giving refunds. I will continue to shop Ikea. They're a great value/resource for anyone looking to save money. FYI, I have had great luck with Karlstad and Hemnes lines, mid-price, comfy and functional.

Throughout the year I bought 4 items online from IKEA. Each time something went wrong with the delivery (forgot an item, items came broken, and finally, brought someone else's items instead of mine). What angered my most is that we basically had one day to receive and assemble the items. Instead, the item that was coming in 2 packages came with only the first package and someone's door. After spending hours on the phone trying to reach IKEA, and talking to a representative we realized nothing can be done, but that a new order will be coming within a week. A confirmation was to be sent immediately. A week passes - no confirmation arrives.

Ikea needs to do a better job of estimating and purchasing. Many items they have on display in their showroom are not available to purchase in the marketplace, because they wait until everything runs out before reordering. They don't restock adequately. I asked why one item wasn't on the shelves. The response I got was "we are out of that right now. Check back in one month." One Month! What?! No, I won't be checking back in one month. Whatever desire or need I had for the product will surely be directed towards another retailer long before a month goes by. Way to leave that money on the table, Ikea. Your owners must be very proud.

I will NEVER buy from IKEA again. They are horrible. The run around when I tried to return something was amazing. Their return policy didn't say I had to contact them to give them the tracking number of the thing I returned (?????) so when I followed the instructions, they received my return but NEVER emailed me to confirm or credited my card.

Delay after delay, after delay. When it was delivered (after three attempts... the first two scheduled deliveries never showed) the order was incomplete. The sink has a huge dent, the dishwasher has a huge dent and the refrigerator doesn't work. Management could care less (Canton, MI location). Took forever to return phone calls and emails. Would NEVER EVER recommend IKEA for ANYTHING. You truly do get what you pay for, that's why everything is so cheap. It's been two months since the initial order and we still do not have any resolution.

Wrong pieces in the box. Came to exchange pieces, none in stock. Told to come back later when in stock. I do not live close, round trip taxi ride was $50. They would not agree to send me the piece. This is for my daughter's apartment at school. I will not be back. She will have to deal with this. So our present for our daughter is a big headache that she must deal with.

After having paid $600 to Ikea for assembly, they did not show up and merely left a customer service number. I have telephoned three times and been on hold fruitlessly for more than 40 minutes per call with no response. A fourth call directly to the partner logistics company that makes delivery, took over 30 minutes with no result. There is no way to submit a query online. The people you actually can speak with are surly. Never give this company your money. They clearly are in the habit of taking money and not providing goods or services.

I made an online purchase and during my purchase I chose a delivery date. The delivery company called the day before to confirm. I was forced to take a day off because they could only do it from 11 to 3... The next day they called saying their truck broke down and they only deliver to my area on Wednesdays so I would have to wait another week! I contacted IKEA...1 HOUR and 15 mins to speak to someone live just to hear they couldn't do anything about it... I even spoke to a supervisor. Let me say they charged me over 200 dollars for delivery! Really bad customer service!

On 26th May, I purchased a Wardrobe from IKEA Croydon, together with some other items. After the delivery arrived, I found that only half of the wardrobe was in the delivery, whilst the other half was replaced by a Table Top which I didn't order. Subsequently, I made several calls between 31st May to 13th June, 5 in total. Three of these calls took more than one hour each for queuing and answering, while the other two took more than half an hour each for waiting.

We set up a "pick and deliver" through Ikea one week prior to the delivery. We spent over 6 hours in the Ikea store selecting the exact products. Upon delivery, we had wrong products, damaged products, and missing products. Now we have spent MANY hours on the phone (minimum of a 45 min hold time), many hours at the store with Customer Service (2 hours) exchanging, returning, and trying to pick up merchandise. After being promised a FedEx delivery of our final missing furniture, we have not received any merchandise, have not received any tracking numbers, and from one person at Ikea to the next, nobody knows how to "truly" fix the problems. IF you were to ever choose Pick and Deliver, I would be sure to have your order ready upon receipt of the items and carefully inventory your order. IF there are errors, be prepared for promises, apologies, and an overwhelming appreciation of your patience and also be prepared to recount your story, case numbers, item numbers, without getting results.

Package delivered with installation hardware missing. Phone Attempts - Called thrice. Each time put on hold for over half an hour. High call volume and long waiting time warnings are standard. Any time of the day, any day of the week. Email Attempts - Email contact with company "temporarily down" on a fairly permanent basis. Hunted email from web and sent several emails. Service - No follow up from the company. Pretty ridiculous suggestions offered by customer service representative. As for Anna, Ridiculous.

I spent nearly 3,000 euro in Ikea on a kitchen. When putting it together, I found there was no carcass for the sink unit. I rang - and gave up after waiting 10 minutes - then emailed and got a reply to say they would get back to me in 5 days. Not wanting to hold up my kitchen fit out for 5 days, I decided that I would just go and buy a replacement rather than wait (it was after all only 29 euro for the unit carcass) with the anticipation that they might give me a credit note for the missing item.

I bought a sofa bed from IKEA online at the beginning of the year. Three weeks ago (mid-May) the bed collapsed, landed on my cat and freaked her out. Fortunately she does not seem hurt but it seriously could have killed her. The welding in the middle of the sofa bed frame came apart causing the middle of the bed to hit the floor when extended. The jagged edges also poked a hole in the mattress.

After spending 15 minutes to find the items we wanted. Took us half hour to find someone to write the order and another 45 min in cashier line only to find out 1 1/2 later that the cashier did not charge us for deliver. We were told to go back isle 12, waited another half hour to set up delivery and then we had to go back to cashier to pay delivery. This another hour in line only to find out the of silver that they only shipped one item out 5. Called customer service, they advise us to go Emerville store and ask them what happen to our shipment. Again we went to isle 12. The man at the counter said your stuff is still here. You can go and get refund if you can't wait.

I ordered a bed frame from Ikea on April 28. Although I was annoyed that the local delivery service tacked on an extra week after its arrival, it arrived on the scheduled day. Unfortunately, it also arrived with an entire box of parts so damaged that it was unusable. I called and received a case number, and was told I would be contacted within 24 to 48 hours. When no call came, I called again. They re-ordered the box of parts, and said it would be delivered in another week. I am now 2 days past that date, so called again, and was given a delivery date another week out.

I won't give them 1-star because once it was complete, it did look like it was supposed to but... good grief was it an incredible pain in the butt to assemble, and I'm fairly handy around the house. We bought the Fjell queen bed. It came in 3 separate boxes and was over 1000 pieces... if I'm lyin', I'm dyin' - 1000 PIECES!!! It took an entire day to assemble. The instructions were difficult to read and several pages had no references to part numbers so we had to guess. Not to mention, once this thing is built, it is virtually impossible to move because there's nuts and bolts everywhere. It's definitely not one of those type of beds where you can just slide the rails off and go. Oh yeah, none of the parts are numbered making even more of a time waster. Not even close to being worth it, in my humble opinion. IKEA does have some cool stuff, accessories and whatnot but I will NEVER buy another piece of large furniture from them again. On the plus side, the mattress we bought from them is extremely comfortable and fairly priced but next time it's going on a different frame.

I recently purchase bed at IKEA located at South Coast Plaza. I have never in my life experienced bad customer service and I had experienced there. The bed set was missing all the hardware parts. When I called customer service, they told me that I need to go back to the store and get them. I explained that I did not have time waiting until they get those parts. Customer service told me that I do not have to wait because they would send email to the store with my case number. When I arrived to the store, I tried to tell customer service representative that I already called and I have a case number but she did not care so I had to wait 40 min to get parts that were missing from the box.

I placed an order for a kid's bedroom set (dresser and daybed) on the first week of April. I was supposed to receive delivery on the 16th of April. An hour before the scheduled delivery of the furniture, the delivery company called me to say that the order is incomplete because Ikea did not send all the pieces. I told them to deliver when they had all the pieces. I waited for two weeks and finally called Ikea. Their customer service is unbelievably bad. If you are not ordering from them, they place you on hold for 20-25 minutes. I made at least 4 calls before they scheduled another delivery for the 13th of May. When my stuff finally arrived, instead of a daybed and a dresser, there were two dressers and half of a daybed!!!! I still don't have my furniture. I WILL NEVER BUY ANYTHING FROM THIS HORRIBLE COMPANY!!!

After on my last phone call with Ikea customer support I was told that "they probably lied to me because they don't have time to deal with order cancellations/refunds" I went to the store and managed to talk to a manager and have my refund proof printed out, then I had to call my bank and make sure that the refund was actually made and it's at least pending. I now have my money back, finally.. And glad that the nightmare of dealing with their customer support is over.

I have had IKEA furniture over the years and after moving recently, I decided to purchase a new bedroom set instead of moving the old. Huge mistake. I purchased the $200 Nyvoll dresser which I've come to find may look nice but the quality is so shoddy it wasn't worth $50. An absolute joke. Very difficult to put together and the end result was drawers that are not lined up properly and do not slide in and out nicely as advertised. Save yourself the tremendous headache of assembly and purchase at cb2 for much better quality modern furniture.

I was a valid costumer of IKEA Products since they opened a store in West Sacramento. I spend thousands. All my furniture in my house is IKEA, but I'm not going to spend my money there no MORE!!!!! And I won't recommend to anyone!!!! Few months ago, I bought a cheap fry pan for 10$, next day the handle fold down, yes the screw was broken, we didn't even use it!!!! Only after this happened, I saw "MADE IN CHINA"!!!!! I live too far away from the store, and never had a chance to return this or exchange. Finally this weekend, we were close to the store and I went to exchange it. YES, I LOST MY RECEIPT, and yes they refused me on any help!!!!!! But... IT'S IKEA and it's ** on it!!! And it's still new, never ever used. I didn't ask for money back, all I need is exchange it!!!!! And they are saying we can't help you!!! WTF???

I purchased some items on the IKEA website. Two weeks before delivery, I cancelled the website order and went into the Atlanta store to get the items there instead. I was told it would take 3-5 days to get my $1500 refund. After a week, I called back a second time and told they had not processed my refund request. It would now be submitted and would take 5-7 days. I called a third time and given the same information. Finally called a 4th time and request was processed. 3-5 days turned into over 3 weeks after four calls and lots of time on the phone.

I am a skilled carpenter who was looking for a good looking cost effective cabinet for an apartment. After my experience I will never buy anything from Ikea again. Issues with the folks at the design center; they kept trying to change my order thinking they knew what parts I would need. After an hour, they understood the room layout and my original parts list was correct. They only had a portion of the parts in stock. After 4 hours the store was closing. I left and came back in the AM and they said they need to start the "part picking process" all over again. 2 /2 hours later they had an order for me and would ship the missing parts.

A one star rating is far too high for the - star rating I would actually like to give. After receiving help on finding my item I purchased, I unknowingly loaded only 1 of the 2 boxes of parts. Nothing on the box specifically states there should be two nor was I informed, as I paid for the item, I only had half the parts for. I drove the 3 hour drive home to find out during assembly that I was less an entire box. Customer service is a nightmare to even get a person on the phone nor helpful at all. Customer service is the worst I've ever experience.

Horrible store. Confusing layout, way too big, terrible customer service and way overcrowded. If I wanted to get lost in the crowds of international people I would head to the airport. This is not a store but a MAZE where you walk around in circles for hours only to come back to square one. Like getting lost in the jungle. Nobody to help at a furniture store. Expensive including mattresses which have almost doubled in price. The layout makes it impossible to exit the huge store without having to buy something. Not worth the headache. It made my entire family DIZZY and confused. NEVER AGAIN!

We have had this rug down for 2 months now and it still won't lay flat. It's curled on the corners and along the long edges. It prevents the door opening and we have taken it up as it is a trip hazard.

So, I picked up the exact product that was labelled with product numbers from the Ikea San Diego store - A Queen side bed, black/brown. After delivery, I found that they sent the Full size bed of a different color. The product was mislabeled. Everyone makes mistakes, so would Ikea. I would had no problem if they handled it appropriately.

I went to IKEA Jeddah store and bought closets in 03/04/2014. The delivery date was suppose to be 06/04/2014. Unfortunately, I received the goods by 19/04/2014 and it was incomplete. There are some missing items. Second order was bought by 05/04/2014, delivered in same as per invoice delivery date but unfortunately with missing items and not delivered up to date.

I bought 4 full closets online on March 30 taking advantage of a discount on the doors with my Ikea family card. After finishing the lengthy transaction, I was given the April 8 date for the delivery and told someone would call me the day before to set up the time window. That same day, I got two emails confirming the purchase and giving me the info from the purchase. By April 11, nothing had happened, so I gave them a call to find out why it was being delayed. The customer service people (in Maryland) just told me the order had been cancelled. The first person said it was because my credit card was not approved ($6k limit no balance), so I was transferred to someone to help me. This other person told me that it was actually a glitch in their system and that with my order number they could re-order it.

This is a Terrible IKEA!!!! DON'T GO HERE!!! NO STARS for SERVICE!!! I had to put 1 star to post this, but trust me, NO STARS DESERVED HERE!!!! I have attempted multiple times to get my kitchen designed to ultimately purchase and install a kitchen. Unfortunately, there have been MULTIPLE FAILED attempts to get this kitchen designed by IKEA.

I bought two Plant Stands (made of wood) with Rollers (made of plastics/resins). The Product is called VILDAPEL (#22516). The rollers (3 in number per plant stand) need to be assembled to the Base. The assembly requires only a 'hammer' (???) and it does require heavy hammering and can cause serious injury to the finger(s) as it needs to be properly held to line with the hammer. Not only the assembly is dangerous and of course, no safety instructions/advice were mentioned, it also is a poor Engineering assembly technique....applicable to probably nineteenth century! The product is a very simple application but a dangerous and very poor assembly techniques. It should be labeled as "Model Shop Requires" instead of other manufacturers who often mention "Assembly Requires" to educate its customers!

I bought the DVALA duvet cover set in queen size. I made the mistake of not checking the duvet cover measurements that Ikea has. I thought it should be the standard queen size. Then I noticed - 86 x 86. Seriously? 86 X 86 for a queen size duvet cover??? WHY? That's small to begin with for a standard queen, and then what happens when you wash it? It's cotton. It's going to shrink a bit, and then it's going to become even smaller. Not to mention if somebody actually ends up washing it in HOT water as the care label suggests, they're doomed. I washed it in cold water and air dried it and it still shrank a little.

Ikea charges me an astronomical sum of $400 to deliver 2 bookcases, 1 bed and 1 mattress. I have waited over 2 weeks for delivery and they still cannot give me any definite confirmation of when delivery will happen. Ikea customer service is appalling. Their phone menu a maze and I wish I didn't want the Ikea furniture because I'd prefer not to use them. My nearest store is nearly 4 hours away hence why I wanted delivery.

I ordered an ottoman from Ikea about March 1... Money taken from my account March 3. The next week, I had changed my mind, but couldn't reach Ikea. FedEx arrived and I refused the delivery before he took it out of the truck. The next week, I get an email that ottoman was delivered. The next week another email that my money will be refunded as soon as ottoman received back in warehouse. Next week I emailed them. Tried to call... disconnected 4 times, on hold more than 20 minutes 2 times. Never reached anyone. Can't seem to email them now!!! TERRIBLE! Never buy from them again, and no refund yet!!!!!

Bought a Hemnes closet for my baby’s new nursery and found this piece that would be perfect for the space available in the room. We finished the nursery and proceed to open the box. The partition was cracked. We called customer service and we were informed that the piece has been discontinued and there was nothing at the store that would indicate that. Upon checking online, the store in Orlando, 3 hours away from the South Florida Sunrise store, had 5 of the same.

I bought a new kitchen from Ikea. Nineteen cabinets and all the gadgets and drawers that go in them. A LOT of boxes and a lot of money (to me) $7500. During the construction I had questions regarding assembly and other small problems and tried to call them. Several menus later I was put on hold, I gave up after fifteen minutes. I tried the next day similar result. This is a large multinational company, why can't they have some after sales service? Let me talk to someone. Then we found that Ikea hadn't contacted the counter top sub-contractor although we had paid for the top. My wife finally got through to someone in upper management in their head office (we are based in the Sacramento, CA area) back east. He managed to sort things out a little for us. This is just a part of our saga with Ikea. Never again!!!!

My delivery from Ikea was meant to arrive yesterday from 8am 8pm. I was meant to get a phone call an hour before the delivery arrived. Late in the afternoon, no phone call. I called Ikea a 45 min wait to talk to someone only to be given another number for the delivery company which when I rang them I got through to Voicemail. I left few messages on voicemail of delivery company just to call me to let me know what is happening. Still no one rang me back.

I bought a Tidafors among many pieces of furniture from Ikea. After a couple of months, a spring broke and is protruding from the seat. This is covered under a 10 year warranty. Ikea USA insists I haul the sofa to the store 60 miles away and then they will decide if it is covered. They asked for photos and then later did not acknowledge receipt. I will have to spend more than 100 dollars to do this so would rather junk the sofa.

I had to return a part for a bed that an Ikea associate told me was "required." As it turns out it wasn't so I drove 2 hours down to Houston just for the privilege of waiting almost an hour to facilitate the return. Out of six stations set up for returns, only two were manned. I drew number 23 when I arrived and waited 45 minutes to be called. When I left the poor guy holding #7 was still at the counter! The stocking and logistics are poorly thought out, and though I have been loyal to Ikea for almost 20 years, I can no longer put up with the customer service.

Bought and installed a MALM 4-drawer Chest, White from Ikea Houston. The drawer broke and started coming apart after a month of use. We use it to store our little daughter's clothes. We called Ikea Houston about this, and the reply we got back was there isn't anything that can be done beyond the warranty return period of 1 month.

In 2008 we bought Ikea Beddinge Sofa from Ikea shop in Adelaide, SA, Australia, and paid close to $700 for it including delivery. The sofa broke after 1.5 years of use. It turned out the sofa has a faulty design - the whole weight of the sofa and those sitting on it is designed to rest on and be supported by two main structural welds which are too thin and unfit for this purpose so can break off easily. Since then I have sent to Ikea, Australia, numerous emails just to hear than these sofas are not covered by any warranty, and thus cannot be repaired, replaced or refunded by Ikea. While many other Ikea sofas have 10 year warranty, Beddinge sofa did not have any warranty coming with it.

I bought a mattress there 1.5 years ago and after couple months, it feels like you are sleeping in the springs. My back hurt every morning and now the bed has a hole in the middle you sit there and look like there no springs @ all. I went to Ikea to get it replaced. They don't want to do it just because I don't have proof I bought it there. You can read the big Ikea tag in the mattress. Customer service sucks like really bad.

I wanted to make sure they have all the parts of a shelving system I wanted to buy in stock. I need to drive a long way to get to Ikea, at least 1.5 hrs. so I didn't want to take my chances on that. I called them and waited for a customer 'service' rep for 40 minutes. Then it was 8 pm and store was closed, I never got to speak with one. Next day I tried again, and oh miracle, after listening to way too loud music and slogans for only 10 minutes I actually got a live person. After asking my stock question the answers were: It looks like they have it. What??? "It looks like"??? What kind of an answer is that? I need to be sure. "'I apologize, I can't tell you for sure". Well that's a big help. I asked him "can I order it over the phone so that they hold it for me?" Again, "I apologize mam, we don't hold." What if I pay over the phone? "I apologize mam, we don't accept phone order's." (Now that is very interesting because when you call Ikea they actually ask if it is about an order placed by phone, hmm????)

I went to Ikea to buy two futon sleepers. I think they were $239. Not bad..huh? I spoke to a sales assistant who told where they were stocked. They were in the self service area. Ok, so I said "how do I get them to the cash register?" The sales person told me they had a $100 fee for taking the items down... ok so now there is a $100 take down fee + $239 times two futons....then there is the assembly fee $70....the tax.....the delivery that's JUST $69 (>)...so WHERE is the discount for shopping at IKEA.

Store is very very scary, you can't seem to get out easily. I almost had a panic attack. Bought a chair... Went to pick up area at same time a woman at Returns was so frustrated that she actually started screaming "the employees seem crazy". I was actually frightened, alarms going off cause someone walked thru a register line. New Haven CT store is scary, it just doesn't seem right, lots of aggravation... Not worth the money that I "saved"... A lot of cheap stuff. Think before you buy. I wouldn't even want to even begin to try to return something... It just isn't right. IKEA is not really all that good quality... Won't shop or buy here ever again, just don't be fooled. Unable to contact them in a timely fashion... BEWARE.

I never trust IKEA because I knew their products were made by German prisoners. It has a bad reputation. The quality of products are much worse than the one sold in Walmart. I with one of my friends went shopping there today, because my friend said there is a special offer for bed cover set. I told her she should never believe that, but she said she wants to try. So I as her friend went there, as a result, there is nothing "cover set" for special offer, only an Ads band. I told her IKEA only put a few sample there for the offer, what the real occurrence is a strategy to attract consumers to their store. So consumers are more or less shopping something else there, which they may not need it. My friend was disappoint with that. Her experience shows "Do not trust IKEA", special offer is a cheating. And IKEA products are crappy.

Positive first: Purchase is simple, good and simple catalog, easy cart service. Now my experience with cancellation process: There is no cancellation button on site. You need to call or mail them. I dropped a mail to Ikea within few minute on realizing issue with my purchase. Waited for response next day (even no automated response). Tried to call multiple times, phone was not getting picked. Sent mail again, no response. Went to local Ikea store, waited in Queue, denied to help for online purchases. Called again (5th time, I think), waited for 30+ mins in queue. After that call was managed and transferred to 3rd person.

I have spent a lot of money in Ikea over the years. We recently even bought an Ikea kitchen and spent over $10,000. But my most recent experience with the customer service has completely changed my mind about how they do business and treat their customers. Ikea has lost me as a customer and here is why:

I purchased a complete kitchen to include upper & lower cabinets, draws, doors, hardware, in draw racks and slides, and a quartz countertop. We received all the components and packages. There was some damage to two of the boxes and we found some of the cabinet pieces had concealed damage, which was reported to Ikea. Ikea promised to ship replacement items promptly. According to the tracking information I reviewed, they did ship replacement parts. However they shipped to the wrong address and failed to reroute or reship the products in a reasonable time frame. It was approximately 3 weeks before we actually received the replacement items.

Buyer Beware. AVOID College Park IKEA. Twice delivery of re-packed box w/ missing parts/hardware. Was put on hold for over an hour last Friday. Horrible customer service. I'm done!

The cashier charged more than the price sticker on the item. Cashier would not correct error. Sent me to desk for Return Items. There it took over 20 minutes (in an almost empty store) and a lot of hostility from the clerk and persistence from my side to get situation corrected. A terrible experience! Being treated with disrespect and hostility when it was the store that was stealing from me!! I am trying to let everybody know that they should verify all their purchases in IKEA as the store evidently is not concerned about overcharging customers .

I am a remodeling contractor. Ordered 3 IKEA kitchens for 3 different clients during the IKEA sale. Each to be delivered on three separate days so as not to confuse the warehouse. Got a call 24 hours before the first one telling me it was being delivered (which it supposedly was - at least boxes were delivered - more on that in a minute). Did not get any call until the morning of the second delivery telling me that they were on the way and oh, btw, they also had the 3rd property's items on the truck and would deliver those immediately after the 2nd property's items. When all was said and done, only 15 of the 140 items for the 1st property were delivered (the rest are missing), 4 items are missing from the 2nd property, and 20 items for the 3rd property were delivered correctly, 131 of the items for the 3rd property were delivered to the 1st property and 46 items for this property are totally missing. To top it all off, when I asked IKEA to send someone to transport the items from the 1st property to the third property, they ask me to send them a detailed list by property of what is missing and what is "extra". What a disaster! And tons of my time being required to help IKEA understand what they delivered to which property. So frustrating!

I bought a FJELL bed frame from IKEA East Palo Alto over the weekend. After a pretty long wait (more than 2 hours) at the pickup + home delivery queue, finally got it delivered. I started putting it together, and then came in the first roadblock - the wood pieces started coming out when I was assembling the storage boxes. I called a technician, who had awesome reviews for assembling IKEA beds in Yelp, and when he assembled, more wood started breaking up too. I just called customer support and they say that I need to pay for pickup and delivery again if at all they are okay to replace this bed frame. I have almost set my mind to go through the legal & consumer protection way to get my money back from them, if not a replacement. If there is one piece of advice if you would care for, PLEASE DO NOT BUY FROM IKEA. You are much better off buying from flea market.

I purchased a Pax Wardrobe, which included the doors, 3 drawers, wire basket for shoes, and the bar to hang clothing. I took extra care to assemble the unit and looked at all the instructions before even beginning to assemble it. I'm very experienced at assembling all kinds of furniture. This one appeared to be very easy, but my concern was the quality of the material (the frame). It is made out of particle board (pressed wood), but very bad quality. When I was just about to finish the unit and me and my wife attempted to move carefully, the whole thing went into pieces and broke beyond believe. I had to toss it in the garbage. I had spent almost $400.

My kids love IKEA... I have been trying to get a gift card on hold twice for over 1 hour. There is no place online to get one and I am not going to travel 1 1/2 hours to a store. No one answers the phone. I guess they don't need the business.

We are living a nightmare related to a kitchen delivery that is uncompleted. We completed the order August 9! Delivery arrived August 26 and we realized later on that 4 items were missing. Nobody warned us. Why deliver an order while several items are still missing?? Still no news as of Dec 13! Nobody cares. A situation that would not be possible in any European store.

The day that I installed brand new Refrigerator, I realized that the ice maker does not work. I have called the customer service from Ikea and I was told that the technician from wind service will come and take care of the problem. I'm very disappointed and I will go as far as the law allows me. This is not acceptable in the USA. They have come 4 times into my home, messed up my kitchen and all times they left, I got the answer that the ice maker is working but after almost 2 months no ice so it is better for me to just return the Whirlpool crap that Ikea sells to the store and Advice you that IKEA is NOT QUALITY, IT'S A NIGHTMARE that you bring into your home.

I wanted to share my big disappointment with Ikea this evening in ConsumerAffairs after waiting an hour on the phone hoping to speak with someone can understand how unpleasant situation they put me in. I relocated from CA to MA 2 weeks ago, and like every time I moved, I directly visited Ikea store to buy my furniture. As a frequent mover and having done this 4 times before, I think I can count myself a loyal Ikea customer. I would not even want to mention how I have advocated your products to my friends every time they complain about the quality.

I went to Ikea to purchase a new bed. I slept in it for a couple days and kept waking up with red bumps everywhere. After conducting further research, I realized that I have a bed infested with bug beds. You sold me a bed with bug beds and now I am covered in them, and they won't stop itching.

I bought 2 floor lamps and the bases are metal on top, with I think, plaster for weight underneath, with a black plastic covering on the bottom which seals it all. The plastic, and the plaster both disintegrated after some time. I first noticed that there were bits of plaster on the floor, picked up the lamp, and the whole bottom fell off. This happened in my apartment in NYC, a very nice place in a landmark building that does not have radiant floor heat, which Ikea might argue dried out the plaster. Repeated attempts to contact them about some sort of solution to the matter, even though I sent pictures of the bits of plaster and the hollow bases, have been met with, "Our products are only guaranteed for 90 days. You may take the product to an Ikea store, but there is probably nothing we can do."

It is very rare that I am brought to the point of very high disappointment and frustration, where I have to write a negative review to the company I have trusted and recommended to many clients of mine. Today's incident has changed my perception about IKEA! Today, my husband and I decided to buy some furniture for guest room in IKEA. Our little daughter was with us, and during the road trip, we decided to put a pull up on her so we would not have to stop at gas station if she will need to go potty. When we arrived at the store, first thing we see is play area for kids. Our daughter got very excited to go in there. There was no one at the register, but several ladies were just standing inside and didn't even pay attention at the kids.

Bought a new kitchen from IKEA in February 2013 due to Sandy. Microwave has broken down with the same problem 3 times now & IKEA says under warranty, they will only repair & not replace unit. I have been without a functioning microwave now since August 2nd, all for the same issue 3 times now. The unit is scheduled to be picked up again on 10/26 (the earliest they can get someone here). This is not a cheap unit, costing $700.00. I should expect better & my unit should be replaced with a new one. Can you help me?

We paid Ikea delivery department in Atlanta, GA to deliver our items. They outsources to 3PD. Both have been giving us the run around for 5 days now, with call wait times so long that I photo-documented them. Now I am going to have to drive over 30 minutes for the 3rd time since last Wednesday to get this problem resolved once and for all. We will never ship with them again.

I am writing to express my complaint about an order delivery experience that I had with IKEA (plus UXWH). I received multiple emails from both IKEA and UXWH about delivery time and date. So, I ended up receiving my packages today (October 4). But, to my surprise there was one package missing and nobody seemed to know anything about it (including the delivery guys). I went back and checked my email, no notification or anything. I checked my phone, no missed calls or voice mails. So I went ahead and called IKEA. They put me on hold for about 30 minutes, plus all the transferring your call systems. I finally talked to the person who is in charged for online transactions. He seemed to have no idea about what was going on with the missing package. He had to put me on hold to look for it, etc.

Don't use their delivery - not worth the frustration! They got my address wrong and couldn't figure out how to fix it. Spent hours on the phone trying to fix it! When you look up the word stupid in the dictionary, they should have the Ikea logo there! Buyer beware!

I placed an online order for a slip covered chair, ottoman, and an additional cover for a sofa. My credit card was charged within the hour in spite of what I understand to be a VISA policy that merchants are not to charge VISA Credit Cards until the merchandise has been shipped. I e-mailed customer service to inquire why my card was charged immediately and to obtain a shipping date. After 3 days, there was still no reply to my request for information regarding my order. I called to cancel my order and was told that my card would be credited within 5 days. Six days later, no credit. I called again and was told that the credit was processed yesterday and that I would be seeing the credit within 5 days (a total of 11 days to credit an account that took less than 1 hour to bill). When asked why it took 5 days to process the credit and only 1 hour to process the charge, the response was "I don't know, maybe they're busy". I do a lot of online shopping and this was, by far, the most frustrating company that I have ever dealt with and I will never deal with them again.

Ordered full family room wall unit, office desk and file folders. Used IKEA's pick, ship and assemble service. Sales lady said everything was in stock. Delivery was "supposed" to be made on a Monday approx. 3-weeks later so they had the time to ship and setup the same day. Sunday night, we got a call they would arrive between 9-1 on Monday. At 1:15 on Monday, no one had arrived or called so I called IKEA Customer Service.... They told me to call Urban Express, the shipping/setup company. They threw the ball back at IKEA.

Sept 2nd - Order Number **

I decided to cancel my online order after I was charged. I called Ikea & hold time was 1 hour and 30 mins - I was told the refund would be 5-7 business days. Then it never posted so I called again, said the same thing so we waited again. Refund never posted, called Customer service for the 3rd time... Requested to speak to a manager - representative said there was no one available and they were backed up and my refund was being worked on in the back office. Also I was told that there were only 4 people in the department. Rep took my number and said the manager will call me when he gets in or when he can... By the way... A month has passed, no refund almost $700 we are out of... I don't know when we will see it.

I ordered my furniture. They scheduled a delivery. Furniture was a no show. I called, they claimed a broken truck. Instead of being first on the list for delivery, they wanted to postpone my delivery a week. Not acceptable. I have been on hold a few times for longer than an hour trying to cancel my order. Still no answer or any responses to my online complaints. It's all out war now. Calling my credit card company now.

A sofa was delivered that was defective. I needed to contact IKEA to discuss options. I called their customer service line and had a 40-minute wait. I was told to email pictures and that a CSR would call the next day. I never got a call back and after submitting a complaint online, I finally got a call about a week later. The CSR texted me several options and I decided to accept their reduction in price rather than having a new sofa sent. The agreed to credit has not shown on my credit card and the table they agreed to pick up free of charge as part of the negotiation has not happened. I attempted to contact them again and after several attempts and waiting at least 1/2 hour each time (true!!), I was told that they didn't know when the pickup would occur but that I could just leave the table outside my door if "it was safe". The CSR said she had spoken to my husband numerous times (not true) and that he said there were two tables to pickup (again, not true). The CSR, Ms. **, was very rude and treated me as if I were an idiot. I will never order online again! !

BEWARE! IKEA is run by people who do not care about customer service and who do not know what is going on. I know you think you are saving money but you will only have headache and stress and lose time at work waiting for delivery and assembly to show up. TIPS IN CASE YOU ARE FORCED TO SHOP THERE:

First it's such a pain to find the location of this store... Parking Yark! Shopping carts everywhere (be careful with your car). Inside the store.. Confusing and no service! I got the worst cashier today... so nasty unbelievable.... Management dept to help me.... Zero minus zero! Overall Worst store experience I had for a long time. Go at Lowe's, Home Depot, Walmart, Target.. You're better there than me driving an hour to experience Ikea! Thank you all to read my comment and beware please!

I wanted to buy Article Number: 702.430.38 (FRIHETEN Corner sofa-bed) and went to buy this at store: Bolingbrook, IL, USA. I checked in the afternoon today (8/18/2013) around 2:30pm and then went to the store. By the time, I went to the store somebody else had bought that one piece that was left. I then went to the customer service staff at the store and they told me that the same sofa might show up tomorrow (Monday). I inquired if I could put a hold on the piece they were going to get tomorrow but they told me that I COULD NOT put a hold on that the day before. Apparently I have to call the day I want to buy to make sure it is in the store before heading out and drive 16 miles to get to the store. According to the store I could not even put a hold on the day of when the item would be available again. Which If I am unlucky, could again be bought by someone else? They also cannot sell me an item that is not in the store. What a bummer…. They do not even sell using a phone calls… bummer, bummer, bummer….

I purchased items from the Schaumburg store on 7/31/2013. I used your picking service, delivery and setup service ($40.00, $59.00, $249.00). When I placed the order with your floor sales representative, I gave him my list which included a bed frame for a full size bed, including the price on it! When the price on the order changed by $20.00, I did ask him to check on the price difference - his response: "The price on the item has changed," not that he had placed an order for Queen Bed Frame as opposed to Full size bed frame. When I wen to pay for my items - I asked to cashier to ring up my items for two separate orders and he did not listen (items I purchased) and the order for delivery and furniture setup. He rung it up all on one order. Then indicated he could not correct and I would have to go to Returns and Exchanges.

Worst Customer Service Ever! (Ikea East Palo Alto): I purchased close to $2000 worth of items and paid the delivery fee to have most of them delivered due to the bulky nature of the items. In my purchase was 2 nightstands that they did not have in the self serve area (no clue on the reason because they were very small items). I needed to get the full service desk to print out the coupon for them to be purchased. I asked 3 separate areas and was told that people at the deliveries counter will assist me. I ask the people at the deliveries counter and they tell me those WILL be delivered with my other bulky items. This is where the drama starts:

We have been almost two months without a kitchen and IKEA has done nothing about it, except offer us a gift card. Plenty of....'were sorry, etc.', but nothing concrete to resolve our situation. Think twice before you go with them....they may be cheaper, but do you really want to be without a kitchen for almost 8 weeks. This was all due to their sub-contractors and the incompetence they exhibited throughout this process. IKEA has only said that they can't do much about this, and this is something we find unacceptable. If you want the whole story, you can write me at ** and I will send you a lengthy chronologically order of what happened.

We went online to order a recliner and had to enter our local store to see if it was in stock. When we were at the final screen before submitting the order, we noticed it would take 2-3 weeks for delivery. We called the store to confirm it was in stock and ask why it would take so long. They told us that in order to get it delivered next day we had to go to the store. When asked what the difference was in delivery time if it was coming from the same location, we were told that's just the way online orders are handled. Are they kidding?! If they can deliver it next day if I go into the store, why can't they deliver it next day when I order online?

After reading almost all the reviews, one final word to say is THEY ARE BIG, WE ARE SMALL. Their business is made of small customers/consumers. Do they realize that? They should improve on the warranty policy of original receipts. There are many who do not keep them or become so faded after a long while. Surely, the date of purchase, name of person suffice? They spent so much on their IT database to keep track of customers and their purchases all for nothing? Complaints seem to be getting more and more. They should look and resolve. I arranged delivery and installation for Udden Kitchen cabinet. They told me it will be between 1 and 4pm 3 days later with a promise to call BEFORE DELIVERY.

PAX and Ikea stuff is crap. While assembling my PAX wardrobe, I got to the point where you hammer in the star nut for the leveling legs. It was flush and when I screwed in the leveling leg, the star nut was already wobbling. I pulled on it and it came right out. I put the board back down and hammered again, and completely crushed the particle board. The corner then just came off in my hand. I cannot believe that this design has ever been successful. There is no way a star nut is going to stay put in particle board. What a piece of crap. I'm returning all of the other pieces I purchased. I think I'll just stay away from Ikea. Any extra cost for good furniture will be well worth my quality of life.

I went to IKEA to return a $7.99 basket. I had my 80 year old mother with me. I picked her up from her home and it’s a half hour drive from her home to IKEA. As we were walking into the store, she became winded and decided she would rather wait in the car for me. This was a good thing since the store is so large and I had to walk the whole length of the store to get to the return counter. When I got to the return counter, there were half a dozen people waiting in line. I waited patiently for ten minutes and in those ten minutes, they were still servicing the people who were already at the counter when I arrived - the line hadn't moved.

On 28th Feb. 2013, we bought over $1,500 worth of products from Ikea in Warrington. These were scheduled for delivery two days later so I cancelled my plans to accept it. I got a call from the driver who said the lorry they had sent was too big to fit down my road so I would have to reschedule. They rescheduled me without telling me what date and then left me a message to say they couldn't even do that date. I arranged another date for the Saturday after on a suitable sizes lorry. (I was promised it would fit down my road.) Again, I got a call from the delivery driver who said he couldn't deliver as they had sent it in the same size lorry again. Second day wasted. I was promised a call that morning which I got late in the afternoon from a manager who apologized and rescheduled yet again for that afternoon between 4 and 6pm. 6:30pm came with no sign.

My child received the play tunnel as a birthday gift in May of 2012! We had no issues with it until February 2013 when my son entered the tunnel and got his head stuck on a string coming from the product. I thought he was just having a tantrum as that was his mood in the morning. My child was struggling and crying to get out when I tried to grab him (the string was around his neck) and I cut the string off! My child has a mark all around his neck! He was so scared and I reported and took pictures right away! The guy who was working on my case said to bring it in and get refunded and they would send it away for the investigation! This was on February 25 and it's now May! I still have not heard back! I did contact the guy dealing with the case and he said he did not hear anything yet! This really frustrates me as I do not want it to happen to another child! My son is much better. It took almost two weeks for the mark to go away and it was very sensitive and he would cry when I touch it! If I do not hear anything back in a few weeks, I will be taking legal action!

I just got off the phone with Ikea and I am irritated and frustrated. I bought the Brimnes twin size trundle bed and yesterday, my daughter and two of her friends were sitting on it and it collapsed. These are young petite girls, but it shouldn't break anyway. They will not send someone to disassemble it. They will not pick it up. I can get my money back since it's within the timeframe. However, this bed has so many parts. It is so complicated to put together that although I built her desk and bureau from Ikea, but I had to pay for someone to help me finish it. I will now have to hire someone to take it apart and put it in my car because it was so heavy. I am very disappointed with the product and customer service.

I purchased on April 23 a bookcase w/ doors and dresser including delivery and assembly for the next day around 9 am-1 pm. The next day around 10 am, they called and said, "One of the panel doors was broken and wait for shipment from other store." I said, "I saw a lot of them at the shelf when I grabbed them yesterday." - "Oh, they're probably bad the whole shipment; I checked it myself. They're all broken."

The delivery man at Ikea called me at 7:26pm to verify my address as it was stated incorrectly on my form and said he will be at my place within 30 minutes. At 7:54, I received a call from Ikea stating that my product will not get delivered and if I want delivery, I will have to pay another delivery charge of $59.00. I explained to the young lady from Ikea that I spoke with the driver, and he confirmed to me he will be coming to my address to deliver. After 5 minutes on the phone explaining myself, I was told the products are getting sent back to Ikea and that I must come into Ikea store to pay the re-delivery charges because I didn't have a scanner or fax machine at home. This was at about 8:08pm.

On March 29, I ordered a rail system for some bookshelf doors. On April 13th, I contacted customer service to get a status of my order. They stated the item had been shipped but they could not find a tracking number. So they told me they would resend the item. As of today (April 21), I still have not received the item. I am waiting for a response to my email. I paid $10 for the item and $10 for shipping. It should be a simple matter to ship the item. If Amazon could handle it, why can't an international company like Ikea handle it?

I drove an hour and a half to purchase two beds and a TV stand from IKEA. When I put the beds together, the midbeam was not included in either bed. I called IKEA and spoke with a supervisor about the issue. And although it says online that the midbeam is included in the price, the "guy" on the phone proceeded to tell me that that was an online price and would not honor the price. It did not say anywhere on the website that it was an online price and that the only place I can purchase the midbeam is at IKEA.

We purchased Ikea for insurance replacement with delivery and installation. We have nothing completed, rude and abrupt service and missing parts. After spending over 1,000 on just the delivery and assembly of 4,000 worth of furniture, the order arrived incomplete and some damaged. We were told we had to pickup parts of the order personally. We've spent over 6 hours on the phone with their customer service and a very rude and arrogant manager named Sal in Burlington. No one is returning calls. The setup people, two of them, showed up at 1:30 on Sunday afternoon to set up and left at 6 with the job less than half done. They said we had to call and arrange or buy more time to have everything assembled. We also had to clean up after them leaving screws and boxes and pieces all over.

Okay, so I like IKEA to walk through with friends, pick up a few odds ends (generally candles, kitchenware, etc.) Kind of eye candy feeding frenzy. But I needed a mattress and so why not? I had explored other options. I had difficulty with sagging, etc., so give it a shot? I went to the department and sprawled out on beds for a good few hours. I spoke to a rep who swore by his foam mattress that he and his wife had for years. I left the store and over the course of a week, I decided I'd do it. Heck! 25-year warranty?!

If your time is worth zero or near zero and you like the feeling of shopping in a cattle chute where shoppers are pressed to move forward, IKEA may be a furniture store for you. Today, I spent hours at IKEA finding and lifting a queen-sized mattress, related bed parts and other fabricate yourself boxes of furniture parts, including those for an eight-drawer dresser. Next, I rubber necked in an IKEA checkout line, where other shoppers also were struggling with carts holding heavy boxes. Then, I waited to arrange and pay for IKEA's 3PD delivery service, when I clearly should have opted for loading my purchase into my Suburban.

In August 2011 I made good on a promise to our teenage daughter to repaint and spruce up a room for her and her friends to hang out in the basement of our old house. When it was all done, I agreed to a trip to Ikea to get a futon, some chairs, a TV stand, etc. After the usual hours of assembly with Ikea things, it all looked great, at least for a few months. One day she and her older brother mentioned to me that there was something wrong with the futon. On examination I discovered that the frame supporting the seat cushion had broken squarely in the middle (see photo) making it completely unusable as a couch. So I proceeded to look for receipts, take pictures, and prepare myself for the long drive to Ikea in Bolingbrook where we had purchased it. Here’s the rest of the sad tale in chronological order:

I purchased some meat balls on Sunday afternoon for $2.50 at the end of the registers and got more than I bargained for. I have been very ill for the last 24 hours not being able to keep anything down. I want to report this, if anyone else became very sick also.

I shop a lot at IKEA airport store that's the closest to me. Up till now, I've been very pleased with the service, cafe, etc. But about 2 months ago, I wanted a coat hanger and a shoe rack (together, looks like a set). The hanger was not available and because there were only 4 pieces left of the shoe rack, I bought that because they told me the hanger would be in soon. For the past 2 months, I've been calling twice a week giving the office the hanger number to check and still nothing. But already, a few times, they got this hanger delivered in the Kiffisou shop.

Regarding work flow and work quality of IKEA, I would like to complain and am wondering if the product would never be delivered.

I ordered online from IKEA. I had several delivery issues come up (had to send one item back for a replacement because it was incorrectly described on the website). In trying to figure out when they were going to deliver, I had serious difficulty in contacting Customer Service. I never waited less than 20 minutes for assistance, and most of the assistance I got was useless. I had one silly girl after another telling me they could only tell me what was on the computer, that they knew very well the computer was not up to date, and that unfortunately, there was nothing anyone could do about that.

I ordered a mattress and bed on 11/06. Expected delivery date was 11/19. I wanted the order in time for guests who were arriving on 11/18. I figured a delay of one day was okay. I found out today that the delivery date was only to the local delivery company (who is not Ikea). They told me they now have an additional 10 to 14 days to deliver the set. My guests are leaving 2 days after the arrival. In all my years, I have never experienced such a long delivery time except on a special order. Also, I had great difficulty finding any one to complain to. Their email does not work. They have no option for complaints on their phone service. I finally went to the order department to complain. Needless to say, I won't order from them again.

I bought a mattress. It sagged. IKEA would not stand behind their 25-year warranty. They sell junk and hire stupid people that cannot get a job anywhere else.

I purchased a Moheda Sofa Bed from Ikea in Elizabeth, NJ on Oct 26, 2012. Within two weeks, the fabric on the sofa had stretched and warped so badly that the top of the sofa is now permanently wrinkly. The supporting form has also compressed so that now every time you sit on the couch, you feel the wooden frame that is built into it. I contacted Ikea Customer Service about this. After I sent five emails, it took them over a week to call me back and tell me that "warped, stretched fabric after two weeks of owning a sofa does not count as defective," and "since we can't feel the foam, there is nothing we can do about it."

I have always been in love with items IKEA carries. But after going there today, my perception has changed. So first, my family recently purchased a TV so we decided to go to IKEA in Houston, TX to look for a table to put the TV on. Upon arriving in the department we needed to be in, we noticed the employees do not look for you. You have to go up to them. Anyway, there were two employees there and my mother went to get help because we had a few questions. She asked one of them, "Can you help me?" (Mind you, she does have a strong Spanish accent.) The other employee rudely told my mother, "She doesn't speak Spanish." I completely thought that was uncalled for, considering my mother asked in English for help! However, surprise, the employee did speak Spanish. I don't get annoyed easily but that hit a nerve.

We went to the Centennial Colorado store, which is a 100-mile round trip for us (I had found the perfect beds for our teenagers, at the IKEA online website). We went to the Bedroom section of the store, with my printout of the beds in hand, found the beds in the showroom; and told the salesperson we wanted to order 2 of the OPPDAL beds, like those in the showroom and I showed him my picture printout. The showroom OPPDAL bed was "black brown". My printout of the bed was "black brown", and what did the salesperson order us? Medium brown! **?! Are you kidding me?! We paid for them to be delivered to us ($100), since our car does not hold that much, and when the beds arrived, they were the wrong color! When I called to complain and requested that the right color be delivered to us, IKEA said they could not bring the correct color, that we had to bring the incorrect bed pieces back down to the store (remember, we had them delivered in the first place because we can't get them in our car!).

We ordered kitchen from IKEA. They told us they were going to come and install and made an appointment. One day before, they called us to say they didn't do installation anymore. Just like that, after we've been waiting a month. We had to look for a contractor. Finally we found one, but when we had the kitchen delivered, we're missing an item and the sink bowl was the wrong one. We wasted so much time calling IKEA because they make you always wait for more than 30 minutes. The worst customer service ever! It turned out to be bad quality kitchen! I will never recommend them to anyone!

I have been trying to contact a single responsible person from IKEA but I have not managed to do so. What kind of corporation is this, holding people on the phone for more than half an hour and forcing them to close the phone by forcing them to listen to the irritating repetitive commercial? Don't you think that a person who has received delivery with missing items are not interested in other IKEA products? At least, show some respect and stop playing that commercial to people who are calling to report a complaint. Moreover, the Contact Us link has four options:

I was extremely disappointed after trying to purchase a $1000 plus bed set. In-store salespersons were rude, indifferent and not knowledgeable. Ikea seems not to care about mounting customers' complaints. Bureaucracy-like sales procedure is lengthy and inefficient. I will never shop again at any of Ikea's outlets, and I'll do my best to let everyone I know to take their business elsewhere. Just one dissatisfied customer offsets tens of thousands of spent advertising dollars.

I purchased a MALM 3 drawer chest (80144740) from IKEA Atlanta on 09/21/12. While setting up the drawer, one of the back panel was missing. I called up IKEA Atlanta and after all the computer-generated options, finally someone named Virginia picked up the call. When I told her that the back panel was missing, all she could say was, "We are sorry, please come and pick it up," from their store and that there is nothing that they can do . On asking for the supervisor, I had to hold on for 2 minutes then someone named Tiffany picked up the call and repeated the same thing, that I have to come to IKEA and pick it up. This is not my mistake. Why should I come to IKEA and pick up? I live quite a distance from IKEA and this is not right. So every time I come to IKEA and buy something, there is no guarantee that all the components would be there in the package and there is no way to make sure! This is so bad and the IKEA after-sales service sucks. They should learn it.

Missing parts bag in box, fan/motor unattached hanging by wires: I purchased a Luftig Range Fan Extractor from IKEA. When the contractor opened the box to install the unit, it was missing a parts bag. I called IKEA number which is actually Whirlpool's number and was told I would have to buy the part since the unit was not installed within a month of purchase, and then told that they would have to get back with me next week as they had to research which parts came in the parts bag. I sent an email to Mr. Ohlsson, CEO of IKEA and another email to Mr. Fettig, CEO of Whirlpool. Whirlpool is not the company their name was known for. The shear number of complaints is overwhelming. But at IKEA website, they did not say this was a Whirlpool item, nor were Whirlpool's terms disclosed. Buyers, beware! Fool me once, shame on you; fool me twice, shame on me!

Don't order online or get items delivered. I ordered a simple counter height table online for $99.00. Instead, I received some bizarre wall mount counter, listed at $39.00. It took days to get someone on the phone, as none of their online personnel could help me exchange it. Shipping on this item was $40. I presume it's going to be a lesson learned never to go to IKEA. Too bad for you, IKEA; I have a whole kitchen to remodel. Your loss is economy hardware's gain.

I bought a bookcase from IKEA. They said it is very easy to assemble. Some of the parts would not stay in the holes. It was rocky. I called them and asked them what to do. They said bring it back as is. I said I have it down my basement and it will be very hard to get it upstairs. They said it must be defective and they will take it back if it cannot be fixed. I took it upstairs and it fell apart part of the way and by the time I got it to my truck, it broke apart the rest of the way. I had dropped my receipt and they said they don't take things back broken like this and they need a receipt. There were barcodes on the boxes. They said, “Get out of here, nasty.” I said I am calling my credit card company, which I did, and they are going after them. They are very poor business people.

Remodeling the entire house, the girlfriend said, "Let’s go to Ikea." I never heard of Ikea before that. Big mistake! I should have done some research. What a joke. There’s nothing like dealing with incompetence two hours away, over the phone, after being on hold for 45 minutes. Big headache. If, for some reason, you have to shop at Ikea, don't have your stuff delivered. Don't do it. Buy it, inspect it before you put it in your truck, and then assemble it as soon as you get home. I pity you if you have to call them, you poor sorry fool. I think the only idiots buying this stuff and are happy about it are the illegal aliens stealing our jobs!

IKEA is a 130-mile drive for me. I was there, talked to the associate to get a Galant desk. She gave me the parts numbers to get. They are all wrong. I am now forced to take another full day trip to IKEA because of their incompetence. I will never shop there again. It is not worth it.

I waited 6 hours for IKEA to pull my order and it is all on the security cameras for proof! This was the most horrendous experience shopping at the Stoughton, MA, USA store on August 11, 2012, in fact the worst in my life. I arrived at the store with a specific list of items, proceeded to the kitchen department and placed my order in a very timely manner. The sales associate was very knowledgeable. I then proceeded to the checkout and again, my purchase was paid for in a very timely manner at exactly 1:40 pm as noted on the receipt.

Ikea has the worst set of employees and customer care. Their delivery service is so bad. They call you once to come outside the house and if you take 5 minutes, they just leave. And if you try calling the driver back, he doesn't pick up. I'm very angry! People obviously will lose interest in them.

I tried the foam mattress on display and I looked at the sample on the wall. The mattress in the showroom was firm. I bought the mattress and took it home. At home the mattress was too soft. I opened the mattress cover and saw that the foam inside was not the same with the one they had on display. They displayed a firm white foam. The foam in the mattress I bought was brown, soft, and stained. They don't sell the same as what they display!

I drove 65 miles to IKEA today to be disappointed and irritated. I have never been there before and never ever will I go back. First, I wanted to say that if you're calling them for any help, be prepared to wait 30-40 minutes. When I went to IKEA, I had the worst customer service. I was buying a bed frame. I understand the concept of buying pieces separately but if you are unsure of what you need, there should be some kind of assistance.

When I came back home from work, I found my glass table had exploded. The glass table was in a cool room with no sunlight. When examining the room, I found the glass flew across the room and even punctured the wall. There was a printer under the table. The printer has a dent, but I am not sure if it is still working or not. There was also a lamp on the desk. I’m not sure if it is functioning.

IKEA refusing refund - I purchased IKEA kitchen island, wall cabinets, sink and sink base at around $2000. I spent hours at the store working with the IKEA staff and going over my measurements. The Ohio store is a 120-mile drive. I bought the stuff long before my remodeling because the sink base was on clearance and to be discontinued. It was the perfect solution to an odd space in a Victorian house.

IKEA Whirlpool convection oven - We remodeled the entire kitchen with IKEA Whirlpool appliances with 5-year warranty. I have had service on this oven 6 times in 6 months. Each time we try to run the self-clean component, the oven overheats, blows fuses and shuts down. We have asked for a replacement because we believe the oven to be dangerously defective. Whirlpool refuses replacement because they hold that the warranty is a limited warranty for repair only. In the meantime, we have been without a working oven for months. I have spoken to a Whirlpool supervisor to no avail. Each time the oven is serviced, the repair company charges Whirlpool $500+ for parts and labor. Our next step is to contact our local television station who has a consumer affair advocate. Maybe the media can shed some light on resolving this horrible situation.

We bought an Ikea Carlsbad sofa bed on 6/13 and it was delivered on 7/3/12. While we were assembling it, we could not find the slats/boards that were supposed to be in the box of parts. Thus, the sofa bed is unusable. We wrote to Ikea SparePartsHardware@ushelp.ikea.com on 7/4/12. Today is 7/10/12 and we had no response from Ikea about the missing parts. What to do? I cannot get a hold of anyone by phone. Also, the delivery charge of $299.00 was outrageous! The delivery men were good, but neglected to leave a bill of lading with my signature when I received the boxes of sofa bed parts! I am very dissatisfied with this situation and would like to have the slats mailed to us ASAP so the sofa bed could be assembled and usable!

In IKEA Orlando, we bought a wall oven as part of a full kitchen purchase in August 2011. The oven became inoperable following an initial self-clean cycle in February 2012. After multiple attempts by the warranty service to repair, it was declared unfixable, and we were told it would be replaced. That was in early March 2012. Today is July 5 2012, and I still do not have an oven. We get nothing but the runaround and have been constantly lied to by the customer service department. They have told me for 6 weeks that the oven has been shipped to the installers, but they won't give me any information about who the installers are so I can at least do what they will not, which is follow up and find out what is going on. I have filed a Better Business Bureau complaint, which has been ignored.

Over three weeks ago, I purchased the Manstad sofabed from the IKEA, Emeryville, CA store. I paid $799.00 for that sofabed plus delivery to my house. When they delivered the couch, I began assembling it and one of the arms wouldn't attach to the rest of the couch. After hours of attempting (I'm very good at assembling), it became clear that there was something wrong. I called their store customer service, filed a complaint and they told me my case would be answered within 48 hours.

My wife and I are loyal IKEA customers. We bought all our son's furniture from here and so many items for the house over the years. We never returned a single item since we started shopping here years ago. I came today to return a faulty picture frame, which was not a big deal and didn't cost more than $20. They denied my return and refused to take it back because I didn't have my receipt. The item had IKEA barcode, tags and everything. I was in shock of the ill customer service that I received from your team member. I even left the frame at your store and left. We spent so much money in your store and to be treated that way and denied a $20 return is surely a very bad business decision on your part. I will never buy anything else from your store nor my family or friends. In such a tough economy, you need to make sure you take care of your customers and retain them with great customer service, which obviously your team has no clue on how to do it. I will take my business somewhere else.

I bought furniture from IKEA on Saturday and scheduled a delivery for Monday night between 5PM and 9PM. The driver called on Monday to say he could not get here until 11PM. Then, he called to say he could not get down our street because of a parked car. He said he would come the next day and he did not. I called him the next day and he had returned it to the store. I called UXHomeDelivery.com and they told me I would have to call IKEA. IKEA said I would have to pay another delivery fee. They opened a case and said they would create a case for me and let me know in 24 to 48 hours whether I would have to pay again. At that point, I drove to IKEA and spoke with Basil in delivery. He promised it would be out the next day between 9 and 1. At 1, I called the delivery company and they stated the driver was on a 3-hour delay! They never called to tell me that. They just let me sit and wait.

My wife entered the room to find that my Galant glass tabletop had broken into a million pieces. The pieces were as far as 15 feet away from the desk. Not a single picture frame or other fragile object in the vicinity fell so we know it was not due to shaking. And the air conditioner was set to 72 degrees so it was not an issue of heat or humidity. The only objects on the table were the monitor, keyboard and a few papers. Someone could have been really hurt if they were sitting at the desk. We are concerned that we may never feel confident that all glass has been removed.

I went to the trouble of paying a man from the Peg Co. to come and measure and design the space for my new kitchen. We live 250 miles out of the GTA. Now, to book the kitchen at your store is impossible. I haven't had the time to wait in line while 3 other people talk about their kitchen design. I have stood in the lineup twice now. When I phoned to ask when would be a better time to come in, there is never any help given by your staff as to when would it be reasonable to find a person qualified to help us. There is never enough staff.

IKEA did not accept a return with sale ticket that had never been opened within 30 days.The reason was, the box has a small hole on it. That is what I call IKEA sells junk.

I purchased over $4000 worth of furniture - 3 bedroom sets, living room and a dining table with chairs. The material on the couch is already worn, badly! The dressers are junk & falling apart! It's been less than a year (8 months) and the Ikea furniture is really cheap junk! I've called, e-mailed & even driven to the store to complain. The issue was passed around and calls were never returned.

I ordered a PAX 59" wardrobe with sliding glass doors online. I used the PAX planner provided online to create the order and clicked to copy what the PAX planner prepared directly into my shopping cart. However, when the order arrived by delivery ($250 fee), I had 59" sliding doors and a 29" wardrobe frame (basically half the frame of the wardrobe). I called IKEA customer service and they told me it was my fault that the order was wrong and that I would have to pay another $250 to have the other half of the wardrobe delivered or I could hire a truck to pick it up at my closest IKEA. I am posting this to warn others. Yes, the products are cheap but it ends up costing you more ultimately, because of the lack of proper assistance when ordering and complete lack of customer service if there is a problem.