IKEA Reviews

I am shocked and angry at the absolutely pathetic treatment at the hands of the so-called service department at IKEA Elizabeth in NJ. Bottom line, I will never ever spend a penny at this wretched place. I am asking for a refund of my 8500 dollars and will ask for compensation for aggravation and damages. My advice - do not, repeat, do not spend your money here. Their products may appear cheap, but if you factor in their pathetic quality and blood pressure aggravating post sale service...it works out way more expensive than Home depot or other places. These Elizabeth IKEA employees are absolutely the worst include: Yolanda, Bob Day, Shakimah, Sarah and Ruby.

Purchased $1650 of IKEA furniture for my nephews bedroom at a new house. The IKEA sales rep mis- speced our order and gave us the wrong size doors for our 30" PAX unit and also provided the wrong size shoe pull-out for our PAX. On 12/9/14 I contacted the IKEA national hotline in Maryland and sat on hold for more than two hours while I watched a Netflix , but finally gave up (obviously they either had no one to answer the phone or were poorly staffed).

Placed order Dec 8, 2014. Still no tracking number or order delivered. No online info about my order on my acct. No one available when I am to call. No answer to my email. This experience is unbelievable.

I purchased an Ikea kitchen on October 24 2014. Some parts were missing and I was told they would be in stock by December 8. I was also told when designing my kitchen that I could add to my cabinets or re-configure the kitchen at a later date. It turns out that IKEA is discontinuing their current line as of February 1, 2015. They sold me a product that they knew was being discontinued without disclosing this information. The new product line had already been introduced in Europe. And the missing parts will not be available until the end of January 2015. You can get them in the US so they are available but not to Canadian customers. So now I have an obsolete kitchen that is not even complete. Ikea is an unethical company that does not care about its customers. I would not advise anyone to invest thousand of dollars in kitchen renovation dollars with them. One of my cabinets has chipped already! So that will be the last time I make a major purchase at IKEA.

I am very disappointed with the quality of a $900 mattress, customer service and return policies. It has been a horrible experience dealing with the store customer service in order to return a mattress and still having to lose money to hire a truck to return their low quality mattress. 4 hours of missing work in order to get in touch with someone who will come with a solution and not getting response from anyone initially. I was transferred several times and I had to explained to each one of them the situation. The words they know are "I apologize for the inconvenience, but.... please keep your freight receipt because they did not have mine in the system so it shows that you did not pay any freight." I wish I never bought any mattress in that store. Besides is annoying the store layout, it seems they trap you inside so that you have to spend hours looking stuff you do not need because of the way is designed. The worse is customer service inside the store and after service.

I don't know where to begin. There are just so many things wrong with this company. First, the furniture themselves are a bit cheaper than other stores but they damage easily so you will have to buy new things pretty quickly. Secondly, their customer service is the worst. They seem to send you the wrong thing by default. And forget about calling and telling them about it, they will do absolutely nothing about it, that is, if you can reach someone. And their service at the store (Brooklyn, NY is the closest to me) is even worse. I will absolutely never shop there again, and never recommend this store to anyone.

I placed an order online for mattress and even after a month there is no idea whether I will have the item or not. I waited about 2 hours on their Online Customer support line and no one picking the call. It is joke after paying about $900. They are like the worst company to deal with. If you have few penny more please do not buy anything from IKEA. It is not worth it.

We live about 3 hours away from the closest Ikea. We knew a friend would be in Portland so we paid him to pick up a kitchen island for us from Ikea, which cost $400. When we opened it up at home the butcher block top split in two. We called and it's nearly impossible to speak to a real person. After a few days someone finally called back. They won't send us a new butcher block b/c supposedly they don't ship to Bend. (It's funny b/c if you try to order something online they can ship to Bend!) I had an extremely rude lady 'help' me on the phone and basically said that if we want a new top we would have to drive the 3 hours each way to bring it back (with no discount mind you). I'm never shopping there again!!! Terrible experience after spending $400.

I placed an order October 29, 2014 for an entire set of kitchen cabinets. I received the order on November 7th which of course was missing cabinet doors. Called that same day November 7th and received a case number stating they would send out the part to us. Two weeks later we still had not received part. We then called to make sure the part was on its way and it had not left the Elizabeth, NJ Store! Finally they promised to have it delivered before Thanksgiving. We finally received the part on Wednesday November 26 and it was DAMAGED! After three weeks of IKEA not giving a damn about their customers they repay us with a damaged part. We call the company. After about an hour back and forth we agree to return the part to Paramus, receive credit and then the Round Rock store will charge against the credit and overnight us a part.

A few days ago I purchased over $650 worth of products. This included a Rug. While loading everything, I inadvertently left the rug. I called right away when I got home... (30 minutes away). After keeping me on hold for 25 minutes- the national phone line person (you cannot call the local store) said I had to wait 24 hours and call back to see if it was turned in. I said that if someone just ran out there now, it was probably there and I'll come and get it. They said NO, they don't do that. Well, needless to say, after approximately two more hours on the phone over several days... the rug was nowhere to be found. I will NEVER shop at IKEA again. It's such a helpless feeling when you are talking to an idiotic operator on the other line and you know that they can't/won't do a thing.

After purchasing a whole bedroom set including a desk and a chair and several miscellaneous items, I paid for the items in full. I also paid for picking and packing and delivery. On the day the items were to be delivered, I received a small portion of my order. When I called ikea to see what happen to the rest of my order, they told me they made an error and the rest of the items were not put on the truck. Now mind you, I had already thrown out my daughter's bedroom furniture. At this point she is sleeping on the floor. I spoke to an ikea supervisor who assured me the problem was fixed and the rest of my items will be delivered in the next 3 days. Again, my daughter has to sleep on the floor for the next three days. On the second delivery date, my items I purchased were still not delivered. So at this point, I am irritated and asking for my money back.

I have contacted IKEA numerous times about how disappointed I am with their customer service. I had purchased a kitchen during their fall 2014 kitchen event and I am yet to have half of my kitchen. I cannot even purchase it, because they do not have it in stock at their store or their Montreal warehouse. In addition, I have to call on a daily basis to see if my shopping list is in stock. They are about to have another kitchen event and they do not seem to care that I am missing half my kitchen. I am very frustrated with the lack of customer service IKEA has provided.

I want to highlight my terrible experience with IKEA: I purchased the IKEA Sultan Hanestad mattress on 9/14/2014 with order # **. After using for more than 1 month I didn't find it comfortable since on IKEA site it is mentioned that it will take 1 month for mattress to adjust according to your body. So finally I decided to exchange it with firm mattress. So I purchased new mattress with order # ** and asked shipping department to deliver new one and picked the older one at the same time. And here the fun begins.

Every single time I have to call them which I try not to have to do, I am on hold for about 25 minutes, then always hung up on. This company could care less about customer service and it clearly shows. I sent something back from NY to CA at the cost of $30.00 which is excessive and still a month later, have no credit returned. You can't call them to check on it because you'll be on hold forever. This is the worst company and I would say that calling the cable companies is easier and a better experience than calling IKEA.

To be accurate and fair... my order was supposed to be delivered on 10/31. Ikea informed me that it had been delivered and signed for on 11/3, I wasn't even in the state, then I was told that the FedEx driver signed for it and returned it because it was damaged in shipping. It is now 11/17 and I have officially spent 5 hours on hold over 4 phone calls, 2 hours actually speaking to a person, the order number that was emailed to me is not valid. Need I go on, the reshipped FedEx tracking number, guess what, not a valid number either. There isn't 1 single person in this company that is either interested in doing their job or providing anything remotely approaching customer service. Don't waste your time or money dealing with these people. BUY AMERICAN!

I purchased a sofa sleeper for my daughter from IKEA on Oct 24, and was charge $1390. Immediately with a delivery date of Nov 4th. They shipped and delivered 3 of the 7 pieces and were indignant when contacted about the short shipment. Sold the sofa and now my daughter has nowhere to sleep. They then said it would be delivered within the week as expedited. Contacted them Nov 10, 11,12,13 since no one called to confirm delivery date and have been told I may receive the shipment Nov 19. I requested to speak to a supervisor and have been told there wasn't one available and would receive a call. On hold again 20 min as it's been 6 hours and no return call. I just spoke with ** and she confirmed there was no note for a supervisor to call in the record from her co-worker. I asked for an overnight delivery and was informed they have none so in essence have to continue to wait for the next delivery date which could be next week or next month at this rate. If this is an indication of IKEA customer service it's terrible.

At check out the women recommended us to buy the bigger items online and we could book an assembly person. We tried and couldn't. Delivery is tomorrow, with no assembly. Called ikea and no help at all. Tried to cancel the order and was told we'd still be charged for delivery! Never again!!!

Over the last month I have spent a lot of time planning my new kitchen. I went to Ikea because I liked the high gloss white Abstract cabinet look. I did have reservations about using IKEA: 1. Using an MDF product for the sink. 2. The Akurum (?sp) cabinets are about to be discontinued. 3. Dealing with a big box store for such a big important purchase. I saw someone different every time I went in. 4. I remembered how flimsy some of the cabinets felt when I bought them for a 90's kitchen and the backings are still the same. However they have a 20% off sale and I could have them immediately so I went on line and visited the store several times to review my plan.

I placed an order on Oct 18, 2014. My credit card was charge the same day. On October 25 I received a notification that my order had been delivered. It had not. I called Ikea. While waiting on the phone for 1 hour, I managed to track the package and found that it had been damaged in transit and sent back to the warehouse in California. Ikea's customer service couldn't seem to find this information and just kept insisting the package had been delivered. After an hour and a half, customer service finally said they would re-ship the item and gave me an incident number and a delivery date. They would not expedite shipping or send an email verifying the information. The delivery date has come and gone. I have received nothing. I have been using online shopping for years and I have never seen such a sloppy operation. There is nothing in my online account information to indicate I ever placed an order. The worst thing about this whole ordeal is that I am trying to replace a shelf piece that was lost in a move. Without it I have a bunch of shelves I can't put up. I live about 2 1/2 hours from the nearest Ikea so I am stuck. This is the last time I will do business with this store.

I purchased a desk from Ikea earlier this year. I didn't think it would not last and didn't keep the receipt. I've called several times and spoke to someone in customer service but they tell me I have to have the receipt. This is clearly one of Ikea's items and if I could get someone to listen I think they could really see this was a defective desk.

I will never be returning to shop at IKEA again. The customer service was disgusting and rude when they blatantly ignored the number system, and choose to help who they felt like. After being passed over for three different customers, I complained to the assisting manager, and she inappropriately touched me. I asked her not to touch me, and she did not apologize, and continued to justify why her employees choose not to help the next number in line. The three employees also involved dropped helping the customer to come speak over me, the customer, trying to justify their irresponsible and inexcusable actions.

I purchased a wardrobe and a chest of drawers from IKEA yesterday. The IKEA closest to me is a good 45 minute drive from where I live. Since I have a smaller car, I opted for the home delivery option and was told it would be delivered same day between 6 and 10. I go home and eagerly await my delivery. At about 10:15 I call to find out about my delivery. After being on hold for about 7 minutes I talk to a customer service rep who says she has no information about why it wasn't yet delivered and she will call me back asap. I never received said call.

I visited the Charlotte, NC location last week to buy furniture for my new home. I had to rent a truck (ended up costing about $200) because I do not own a vehicle large enough to carry all the things I planned to buy. I ended up spending about $2000 on the furniture I needed and spending about 2 hours looking for the things I needed and waiting for "full service furniture pick up" (a joke if ever there were one) to get my things together. A friend of mine and I got out to the truck to load up the items (including 2 couches, a dining room set, and some other chairs) and could not get anyone to help us load the things into the truck (we are two women and some of those things are HEAVY!) even after we requested help 4 times. We eventually had to load the merchandise with the help of a nice man who was also not getting help with the things he had just bought.

I have spent hours figuring out what I want to buy from Ikea. Spent several hours in the store with ear plugs due to the LOUD and heavy metal music the manager decided he liked so everyone else had to endure. So stressful as it is to be in IKEA. I have a $1500 order ready to place and looked online for reviews and have found this site. I hope IKEA is looking at these reviews because you just lost a customer! I will not be placing this order due to reading these reviews. No way do I need the headache of all this. I just want my furniture delivered as paid for, but will not go through with this purchase today. Such a bummer because it took me ages to figure this out, but what nightmare stories! Back to the drawing board for me and Ikea just lost a customer.

Ordered over $800 worth of wardrobes for a storage room remodel on 9/23. Was told 10/8 for delivery. Never happened. 45 minute hold when called! Disconnected - another 30 minute hold. Was told shipped to transport. Called transport company and was told only small amount of order arrived to them. Back to IKEA and 25 minutes on hold. This goes on and on. Was told at one point that missing items were shipped to transport on 11/14 with delivery to me 11/29. Called today to confirm shipment but transport says never received it. More long hold times with IKEA. Finally got supervisor who said never shipped as they were on BACK-ORDER! I was charged for the merchandise on 9/23! Worst online shopping experience ever. Very unethical company. They take your money but good luck getting your product. BEWARE CONSUMERS!

A fair warning if you think about purchasing a leather couch named Kivik for 1,400$. The leather on the surface of the lounge cushion started to peel and fade after just 17 months. We took it to the store where we purchased it (they opened 3 months before we purchased it) to ask for help. The personnel there claimed that it is our problem because we did not use their leather protection products (would not have made a difference). They also could not help us with just ordering the part or anything else. Maybe they said, we could get lucky that one day someone returns a Kivik and we can buy the cushion from the as is department. Or buy a new couch! So we tried our luck online with Ikea. So far 9 attempts within 6 months. So far no help and no call from Ikea! After hiding behind that we have no paper receipt (I only asked to purchase the cushion) my bank and credit card company brought enough proof, when and where we purchased this couch. Since then they ignore us totally. We are more than confused by this behavior and their non existing customer.

I was practically harassed by several IKEA store employees during my recent trip there, I don't understand why this place is still operational here in the United States, this is the worst customer service I have experienced anywhere IN THE WORLD. After spending 2 hours going through their maze, I finally got to the self-service check-out where one of the sales reps tells me no one can help me with moving the heavy merchandise off of the shelves, that "everyone else" is able to do it, and if I needed help, they'll charge me for it. Then I finally found some help (it was a couch!). I pay for the merchandise and already am running late to an appointment. I go to the delivery and assembly schedule line, and the woman there has an incredible provocative attitude like she just got out of prison telling me she's worked at IKEA for 11 years so I better listen to what she has to tell me. Then I tell her that I'm in a bit of a hurry due to an appointment, she tells me she can't move any faster and that I shouldn't have even come to the store if I knew I had an appointment.

I purchased three appliances and the entire kitchen from IKEA for over $8,000. The centerpiece of the kitchen was the Praktfull Pro Gas Range, built by Whirlpool, with range hood and back splash which I now find out I cannot get repaired. The oven elements will not come on and Whirlpool will not repair it, and no appliance repair in all of Washington state will repair it. This is a $3,000 investment and it is now a piece of junk. Even the dishwasher has been repaired twice already after only being in use for 3 years.

I was not impressed with IKEA service and their staffs. I spent 2K+ on, and whole day shopping at IKEA Brooklyn. I paid and was promised my items would be delivered next day between 4pm to 9pm. Time had gone by, no one showed up for delivery and I contacted IKEA, was told because the 2 chair I ordered were out of stock because my order was competing with their walking customers. Nevertheless, someone from the store contacted me at 10pm, letting me know they were not able to make deliver. I wasted my whole weekend just for their customer service. Even worse, the refund will be made by store credit/gift card! How is that they think I want to go back.

I bought an IKEA bed for my guest bedroom. I hired the company they contract for the assembly (Urban Express). The bed looked good, I was really happy. The bed is for my guest bedroom and the guest bedroom has not been used in 20 days. Then I tried to make the bed nice and pretty, setting it up with sheets and a comforter, sat on it and Lo and behold it falls APART! I called IKEA's customer service and was told there is nothing that they could do because they did not assemble the bed. I threw away the box so I can't even return it. Sorry, we can't help. Call Urban Express. I called Urban Express and was told that there is nothing they could do because I'm past my 48 hour window. $450 bed, $250 assembly. $700.00 down the drain and no one is held responsible.

On November 4, I received the replacement part from my order (which was placed September 27). It took a lot of writing and persistence (many e-mails) on my part. I've upgraded my rating from one star to three since it was ultimately resolved, but I additionally am contacting US corporate to let them know (factually, not in a rude way) about the customer service issues their mail order division seems to be having. My advice to anyone having issues would be to be persistent and civil. Ask for your e-mail to be forwarded to a manager or higher up if customer service keeps brushing you off. It's possible their customer service is outsourced, so ask them to forward your e-mail to someone in your own country.

They simply don't care... 2 weeks ago, I went to the Elizabeth store in NJ, made my choices, paid, schedule next day delivery for $99. Delivery arrived the next day, including 3 boxes for the bed - as expected. BUT I got twice box #3 and no #2. Long story short (I sum up a total of good 10 hours of the phone), last Sunday delivery between 9am and 9pm: never happened. On Monday, the phone line is down, I emailed - no answer until today (4 days!!!). Delivery rescheduled last night... I'm still waiting. Then I had a wonderful suites of 3 phone calls (lines dropped) for 3 hours with neither resolution nor plan of action but "the store will call you tomorrow" (which timezone honestly?) and "have a wonderful evening" at 11pm (yeah, my evening is not completely ruined yet).

I ordered 4 cabinet lights on September 20th - each was $19.99. They charged $20 shipping!! And for that considerable overprice you get no tracking information. Now it is October 7th and I still don't have them (nearly 3 weeks!) I have emailed three times and received a response after five days that was no help - just a standard, perfunctory "customer service is important to us".... but it obviously isn't. I tried the online chat which is totally useless and even called and waited 20 minutes listening to their repetitive ads. I prefer doing business with a company that cares about its customers - this one obviously doesn't - so we're "breaking up". In this case, it's YOU, not ME.

Bought an oven with a promise the hob would be in within 3 weeks. The oven was an off white. I offered to buy the display model hob as there weren't any in stock but was told not to worry they couldn't sell it but I could get a new one. After 3 weeks went in only to be told that the line has been discontinued and basically tough luck. They no longer stock off white because the Australian market don't mind if it doesn't match!!! Really????? Apparently we have different ovens and hobs!!! I called to complain and was basically told nothing we can do about it. I asked the person on the complaints line if she would wear different coloured shoes - apparently not!!! I asked to speak to someone who would help and she said nothing can be done. Just treated like I don't matter - wouldn't even register a case no.!!

Ordered 3 duvet covers in white. They arrived and were off-white. Called and someone came on the line after 20 minutes (!). I was told I needed to write an email with a photo of the items to prove they were not white and I would receive an answer within 24-48 hours. Four days later, I placed another call to customer service, waited another 20 minutes (!), and the representative had a look at the email (apparently it had not been viewed before then). She agreed the items were indeed not what they were advertised to be and said I would immediately receive a full refund of the items, plus shipping, and that I would receive an email with a FedEx return label, for free return shipping as well.

I've bought the Billy library for 100 euro and paid 50 euro for the transport to a distance of about 180 km. But this wasn't the worst thing that happened. The so unpolite transporters called in the evening and asked to deliver the object next day in a standard lapse of time. I told them that I would not be in town and their answer was, "Ok it seems that you don't need whatever you've ordered, so you'll have it after 20 days". As everyone can understand, since I had already paid for everything I could not do anything else but pay more money to some person who would be at place for the delivery. DEAR IKEA, YOUR CUSTOMERS ARE NOT ANIMALS TO BE TREATED LIKE THIS. The purchase got place in Ioannina, Greece.

Just to ask you to write that Ikea stores are for healthy fit people. Your silly policy of self help made me feel unfit and handicapped, unable to push the trolly and collect products I wanted and honestly if I did not reach this far I would not buy your products and to make it clear the only thing I remember from the day not the quality of products or the variations, only the bad feeling I had. I will never repeat such painful experience.

We bought a £250.00 gazebo from IKEA, erected it at the beginning of May and took it down 6th October. Whilst unlatching the Velcro ties the main fabric fell apart. We contacted IKEA customer service and was told that there is no guarantee with this product and if we wish to purchase a new cover, we will need to buy the complete gazebo. We asked to speak to a manager and were told that the manager would tell us the same thing - even after insisting to speak with a manager we were told in no uncertain terms - NO.

IKEA has to improve their customer service!! This is the 2nd screwed up delivery and install. Have been trying to get the correct piece shipped and have been on the phone with rude customer service operators after waiting a total of 20 hours on hold for the past week. I will never shop there again! Too bad - store experience was fine. Their 800 is the worst experience ever!

Made online order, a few days later simply asked if it was possible to change the color of an item in the order, agent confirmed it would not be a problem and "canceled" first order and asked me pay for a second order. First order arrived - called and asked what happened - said I would just keep the one that arrived as the color difference was not a huge deal. Was told that my second order had then been "canceled". Second order arrived. Agent supposedly arranged to have second order picked up by FedEx - still waiting and have to date invested about 4-5 hours on the phone with IKEA and have been charged twice for two of the same order.

In fact I'm here because I'm losing myself because of the IKEA delivery service is the worst thing I have ever seen. I bought 3 weeks ago for 2000$ on the IKEA website. After many troubles with the first delivery (which was done 1 week after the expected delivery date because they didn't want to phone a french cell phone while it was possible to complete the form with it)... I didn't get all my stuff. I'm now waiting the rest of my stuff... but it is totally impossible to get someone at their ** phone number 18888884532. And spent something like 10 hours on phone at this ** number. I can't imagine such a situation in USA...you are the worst country in the world...those kind of thing is just impossible in Europe...I become crazy. If I have just one tips...don't buy at IKEA, they are too bad. The customer service is a **.

Their stock person wheeled out a huge package completely wrapped in plastic. He told us that this is your sofa while checking on his documents that this was indeed our sofa. Then their dock worker helped me slide the (over 200 pounds) package into my pickup truck. I drove 65 miles to my home with it.

Who should order, plan and have their kitchen products delivered by IKEA? No one. Without boring you with all the incompetent details, no one at IKEA gives a crap about your order. After you pay for it, no one. You will be in elevator music hell for days. And still they don't give a crap. They will call you 10 hours before your delivery, cancel it at 730 at night, not call you back for days, oh wait never, to reschedule.

I live 3 hrs away. Decided to shop at Ikea (bad idea - should of remembered last experience).Bought a bed - how hard is that, even bought a mattress. Drive home and take other bed apart, put this one together and the last step is put the center beam down middle. I look everywhere for it and can't find it. So I call the store. I'm told that I have to buy this piece separately. Can you ** believe this BS. They sell me a bed that you CAN’T SLEEP IN. We have had similar probs in past… Ikea SCREW YOUR PRODUCTS. NOW I HAVE ANOTHER 3 HR DRIVE EACH WAY. Hate your store.

I have had an order for six weeks and I can't get anyone on the phone, on the live chat, or a response to my emails. I think they literally robbed me. They took my money and I don't have my shelves. I have tried to be nice and patient. Again, I feel robbed. AND I am spending even more time with this review. Just Saying. YOU **. By now the shelves could have built themselves. I like your prices and I like your product but this sucks.

I bought a bed when I was in New Jersey and returned it to you as I did not like it. Then I moved to Iowa later and the nearest IKEA store is 500 miles away. I am not able to use the gift card and I want my money back. I tried to reach their customer service and waited in line for about 2 hours every time... Still nobody answered the phone call. Neither did anybody replied to my email too. It has been 6 months really and I am so fed up with this. I am going to write a complaint to the consumer government about this.

Attempting to save money by setting up a kitchen installation with Ikea was twice as expensive and stressful in the long run. Ikea and all of its affiliates are completely disconnected from one another and no one takes responsibility for getting anything done. Trying to contain anyone from Ikea or its subsidiaries long enough to get the job done was harder than learning carpentry, building, then installing the cabinets myself. This process was more difficult than any other home renovation project I have ever heard of and if they gave me the kitchen for free, it still would not have been worth it. Encyclopedias could be written on the terrible examples of poor business practices and lack of responsibility shown by Ikea. BUYER BEWARE!

On 8/28/14, I ordered 20 lanterns for my daughter's wedding reception. On 9/6/14, I received an email saying my order has been shipped with an est. delivery date of 9/12/14. On 9/18/14, I still did not receive the lanterns so I contacted Fedex & gave them the tracking # Ikea emailed to me. Fedex told me that on 9/6/14 a shipping label was printed, but the item was never dropped off @ Fedex to be delivered. I called Ikea via phone which took forever after being disconnected several times being on hold for 40-45 mins. All they could do for me was to apologize & give me a refund. I am now screwed having to rush around last minute to find something similar for the wedding. Ikea really messed things up for me. Not happy. Very stressful... can't sleep thinking about what to do, where to go. Thanks for nothing Ikea.

My husband and I called IKEA to design a kitchen. We were told to come to the store to design our kitchen since we tried online and it was too hard. Came to the store an hour from our home, and was told they can't help with the design, just answer questions and it's the same as what you do online. They suggested we have a kitchen designer come to the house. We did, she came and designed then said she would email me all paperwork, to print it and bring it to the store. I did, and then was told she didn't send me everything. We tried to email her but it was 2 hour later before she replied. Next day the Kitchen person got a hold of the designer and was able to walk through and got it ordered. We placed the order over the phone via credit card. They said someone would call about the install. The items list was sent to me with some back order items that I couldn't get. It was a cabinet door here and there, no biggie I could get it online.

I placed an online order with IKEA on Aug 21st. On Aug 24th I cancelled the order and requested a refund. IKEA failed to cancel order for 2 days. Then delivered the items on the 29th of August anyway... without ringing the bell or knocking, so I had no chance to refuse delivery. I have sent five emails in regards to this - and had NO RESPONSE. They have not picked up the items they wrongfully dropped off. They have not issued the requested refund. It has now been almost one month. The cancellation number is **.

I bought shelves from Ikea. I do not normally shop at Ikea and don't plan on going there ever again. I had to go to the store four different times in a month's time since I needed more shelves to complete the project. The first time was very slow but I didn't know how to find the shelves and could not find help. At home, while putting the shelves together I noticed some shelf tabs missing. I could not get through to customer service. They never responded to my emails. I needed more shelves so I went directly to the store.

I had a kitchen delivered on 9/5/2014. The refrigerator panels were damaged. I immediately reported the damage. After being on hold for 1 1/2 hours I was told they would be replaced in a week, 9/12/2014. I was not happy about this because I have NO kitchen. We ripped everything out. Well it is 9/11/2014 and after not hearing from the trucker about the delivery for tomorrow I called Ikea. After holding on for 2 1/2 hours I was told it wasn't coming tomorrow. They promised a return call within a hour to tell me when. After 6 hours I called them, waiting another 1 1/2 on the phone. I am being told they have no idea! I have no kitchen, cannot put the kitchen together without these panels. I'm in shock! Do not know what to do.

I placed an order for delivery in local IKEA (Schaumburg, IL, USA). I was told somebody would contact me to set up a delivery time frame. "Somebody" called in 2 days on 9 am and left a phone message. Nobody was at home of course at 9 am to confirm delivery time. Out of the blue, at 2 pm. that same day there was an attempt to deliver. Of course, nobody was at home in the middle of the day. As a result I was told I missed a delivery. To schedule a new delivery I must come to the store again in person and pay again a delivery charge. No other solution. No way. What a story! What a neglect! What a terrible customer service!

Began a $4200 purchase July 4, 2014 and STILL waiting September 9, 2014. Drove 6 hours to physically review items to be purchased online. Looking to furnish a guest bedroom, 15' of pax wardrobe system for a hallway, along with all interior parts. Entertainment unit and storage units for the basement and a few misc. objects. Spent 6 hours there perusing and planning. Brought our complete list to checkout/pay and have the order delivered flat rate $365. We were then told they don't deliver to our area. But could place an order online for delivery. Grrrr... What?! That was not the info I had received when I called IKEA original.Then proceeded to place the order online. Entered all 96 items, proceeded to payment page where items one by one began to fall out of my cart. Out of stock items continued one by one. A very time consuming process. After the 10th item or so, picked up the phone to call customer service. That was my second mistake; (the first being purchasing anything from IKEA online). Total time on hold waiting to speak with somebody was 47 min!!!

We recently purchased a Stolmen system at IKEA with home delivery service + assembling. I took a cab to the store as I didn't want to order online due to the long delivery time as I wanted to have everything assembled before the weekend. The home delivery company arrived and they were really professional, but once they tried to assemble my Stolmen system they notice that one of the poles were malfunctioning and you couldn't use it. The home delivery company briefed me about what to do and I called the IKEA's customer service where they told me that I could expect to have everything fixed by Monday the latest (this was on Friday evening).

I like Ikea and have shopped Germany or now Atlanta for decades. But here in the US at least, I find the lines and wait times unacceptable. No amount of lower prices is balanced out by finding myself TWENTIETH in a check out or return line. The individual staff are average - helpful, a few are delights, but by and large they don't know the detailed answers (what doors fit my Billy bookcase?) and there is clearly NO incentive nor training to do better - or to bring another cashier up when three lines are open on a busiest Saturday of the month. Come on!

I bought a few items on 8/30 and scheduled it to have it delivered on 9/6. On 8/31 I bought one more item and went to the Home Delivery section to have this item merged with the previous order and delivery schedule. Seeing two different delivery numbers, I specifically asked the guy at the counter to confirm it was going to be one delivery on 9/6. I also asked about the $79 delivery charge on the second delivery order overview form. He confirmed that I was all set and did not need to pay for the second one.

Bought some drawer units from their Milton Keynes branch on 1 Sept 2014. One piece damaged. Sent an email through their website 8 days ago (got a reply saying it would take 5 days to reply!!!). Needless to say I've heard nothing and have just wasted 45 minutes hanging on for "customer service department" without success. Annoying Queen and ABBA music on constant loop. The most appalling customer service I have ever encountered. Don't these people realize we have a choice whether to give them our business and our money. I won't fall for that again.

I had damaged items that I wanted to return but I wanted to make sure before I wasted my time going to the store. I can't even guess how many times I called and NEVER talked to a person, just sat on hold for at least 30 min each time. So I went to the store got the new piece and I'm guessing the hole precut in the dresser side was cut too big because the screw would not completely tighten right. Now the dresser is ruined because it has cracked the bottom and it's leaning. I'm again as I type sitting on hold and I'm sure will never get thru to anyone. Last time I looked everywhere online for a number. I even tried calling overseas but they were closed due to time difference. This company's customer service is actually worse than Comcast, at least you can actually talk to someone there!!!!!

A month ago I ordered over $3k of furniture from IKEA Brooklyn to be delivered. I also purchased their assembly service for almost $1k more. A wardrobe frame was missing but the shelving inside was delivered. This was for my children's room. I had already gotten rid of their old dresser and put their clothes in a trash bag for temporary storage. So no Pax frame arrived. I called, waited almost an hour on the phone to report it. Had to then wait 3 days to hear back. I was finally given a date for redelivery. Made sure to tell them I needed assembly.

Recently went with my son to the Brooklyn IKEA to purchase a new rug for his room. He absolutely loved one rug, after looking around it seems they had only one left. It was clearly not in its original packaging. I asked to speak to a manager to inquire about a discount since the item was clearly either a floor sample or a used return. I was told that it was probably a return and that there is absolutely nothing wrong with the item. "So you're selling an opened, used/returned item as new" I proceed to ask. "YES, that is correct" -- the manager replied. I have never heard of such a ridiculous policy. All major retailers have open box/open item pricing. Apparently not IKEA.

I have been a faithful IKEA customer for 20 years in two different states. Recently we moved to an area without a local store so decided to order drapes and hardware similar to drapes and hardware I already own. I placed the order on 8/11. As many others have said, I received a damaged and incomplete order and with no packing slip. After hours on hold, many emails, I finally spoke to a person and received a complaint file number and was told that I would hear from IKEA within 48 hours. Well, nothing! We have tried every phone option but only to get disconnected at least 20 times. If I could fix this on my own, I would but rust marks all over 96" white curtains are difficult to fix. If we don't get a call by the end of the day, I will contact the fraud division. By the number of complaints I have seen, class action may be the way to proceed!

Their telephone support is by far the worst I have ever encountered. If you place an order and decide to cancel it ikea.ca makes your life miserable. You'll have to speak to someone and then be put on hold for another department. You'll wait for 45 minutes and hopefully you don't get cut off when somebody eventually picks up the phone on their end. Unbelievable how a company like Ikea is so far behind when it comes to customer support. I will never order anything online again from this outfit.

I was told by e-mail that my package will be delivered on Thursday 12PM-4PM which is not available for me, but I tried to called thousands of times, no one picks up the phone on the hotline. Then it was Thursday, the delivery man called me once and I missed the phone call. I call it back right after I saw it, but he refused to deliver it and transferred my call to their company which is called Urban Express, but still. I waited online forever but no one picks me up. Now the Ikea website said my order is completed, but I have never see my packages!!! I don't know where are they, and who to ask for help! I called the Ikea hotline again and again and wait, but still, no one comes to pick up the phone!

Ordered a couple pieces of furniture four weeks ago and picked their delivery service. Items were missing in the delivery. The missing items were scheduled for redelivery in 2 weeks but at the end the items were not delivered. Wasted more than 10 hours in total waiting on the hotline. Calls got dropped when eventually reached human. Inconsistency -- different employees said different stuffs.

Decided on a new kitchen and thought using Ikea from start to finish would be the smart, efficient, cost effective route. Could not have been more wrong. The measuring team was out of their league - only to be discovered much later and at great expense.... They placed a fridge over an electric panel, they made cupboards too low, and chose the wrong faucet (that didn't fit). Delivery was a disaster with pieces missing that Ikea refused to replace. Finally, the installer (Traemand) came, installed and left us with gaps, mismatched counter tops, a huge scratch on the new oven, and so much more I can't bore you with the details. Of course calls are not returned and you can't find any satisfactory complaint reviews at Ikea. Forget it. We finally had to call in our own contractor to finish the install and fix Traemand and Ikea's mistakes. I just hope this review will be read. DO NOT USE IKEA OR TRAEMAND. You have been warned. If anyone wants to do a Class Action, I am in!

This was the worst experience of my life!!!! I was given a 5-9 time frame on a Sunday night. When I called the company in the afternoon, I was told that I would receive a call 30 min prior to delivery. At 8:46 pm I received a call from the driver himself, stating he's been waiting for 5 min and asking if I received a call saying he was on his way. I advised him that no one ever called and asked if he could wait 10 min. As soon as I got off the phone with him, I called my father - we live down the street from the address the delivery was set up for. My father and uncle immediately left the house and went over there. At 8:55 pm I received a call from my mother, saying there is no truck at the delivery address. I tried calling the driver (placed 4 calls, but received no answer).

Hands-down the single worst company I've ever dealt with. If you are thinking of using their delivery service, think again. Every horrible thing you've read is true. Ordered $1000 worth of furniture 2 weeks ago, was given a confirmation of shipment of delivery, as well as my requested delivery date. It was supposed to come yesterday. Yesterday morning when I still hadn't received my time frame from the delivery company (1st red flag), I called and they told me it would be there between 2 and 6pm. I got a call from the delivery driver at 4:30pm stating that he would be at my apt in 20 minutes. 2 hours later still nothing. I cleared my entire Sunday to wait. After I called the delivery company, and waited on hold for 50 minutes, they tell me they have no idea where my stuff is, they haven't seen it.

I was looking for an LED light that is dimmable for our living room. Purchased an LEDARE LED bulb product number 21633 UPC code 102.853.71 which is dimmable. However, the lights buzz and make a lot of noise. Very disappointing. I'll be taking these lights back.

Here is a complaint I sent to IKEA. Still not resolved. They are impossible to deal with. Clearly this is fraud -- they will not compensate you for badly damaged or missing products -- in this case I have both problems, and they won't do anything about it. Unbelievable. The way this company cheats and stonewalls customers is totally unacceptable and absurd. I wonder if people on this site can organize and file a class action lawsuit... I plan to check with my brother-in-law who is a good attorney.

IKEA Ottawa contracts UX Home Delivery (Urban Express) for delivery. Obviously, not the best choice. Promised 5pm-9pm delivery time on Friday, Aug 29 2014. Wasted 5 hours waiting for them (until 10 pm), then left for long weekend (UX customer service is useless, will put you on hold). The automated UX system called at about 10:30pm to tell us that the driver will be at our place at around 11pm. Night delivery is something new to us, but never mind. Had to call both IKEA and UX Delivery about 7 times on Friday and Saturday (got either answering machine, or eternal hold, or hold up to 25 minutes) to re-schedule for Tuesday. The best part is from UX website (I quote): "This order was delivered on Aug 29, 2014 and signed for" (have the screenshots and pictures for that). So, UX Delivery has the guts for those blatant lies to its customers. No wonder IKEA is rated so low here.

Shopping online at Ikea has been very difficult and I am not ever going to do it again:

Kitchen parts never delivered on time. 4 beds never delivered on time or 15 days late. Had to put clients in a hotel because I could not get the apartments ready for them. For 4 years, I been to Ikea Brooklyn. I always had problems, I never got one that was correct, always something wrong. They should be put on the worst customer service company in the States. Now is even worst, avoid this store at all cost.

My name is Ramona **. You helped me earlier this week with the issue of the manager who failed to call me and follow through with the resolution that he himself promised. You left a message for ** at the Centennial, Colorado store to call me back about the Hemnes shoe cabinets he was going to purchase with my return card and hold for my husband to pick up. I have not heard from him (in the past three weeks, nor this week after you left him a message), so I called back today, in hopes of resolving this TODAY so that I could have the items in time for our three-day weekend remodel project.

Where do I begin with this tale of heartbreak? Young and in love, it all started when I first met you in college. Others had said you were cheap and easy, but I found your makeshift ways endearing at first. After all, I was inexperienced and curious and you, IKEA, were available. After a light meet and greet and some friendly banter, you invited me into the sprawling bedroom area. You allowed me to experiment in an affordable manner, encouraging my quirky style, if you know what I mean. It all felt natural and safe especially because the house you lived in was right up the street from me on Route 1. Within close proximity, I could always pay you a visit in person. You know, that cyber stuff was never really my thing; there's just something about the human touch.

I have purchased items many different times at IKEA. Each time the employees are rude and appear like they hate to be there. This past time was the last straw. I went to check out. I had two separate purchases. I clearly divided them on the belt. The cashier said, "You know, we have a little something called dividers. Next time please use them". Then as I was leaving I took my "yellow" bag to help carry my items out and she grabbed it out of my hand and said, "This bag stays here, but you can purchase a blue bag for .59 cents." I have never been talked to like that before. It was unreal. I went and asked customer service for the manager and they just stood there. I said, "So you are not going to give me the name of the manager?" They started to call someone and said it would take a long time. So I called corporate customer service and never spoke to a live person. The 188 number just kept disconnecting. This company is the worst company I have ever purchased from. Horrible!!! Never go there!!!

Ikea had given me an estimated delivery date of August 18th through email for an order that I had placed on the 5th of August. I was relatively satisfied with this delivery date, until today August 18th comes around. Yesterday the 17th of August, I had called up Ikea to confirm the delivery date. The customer service department had assured me that I would get a call on the 18th confirming the delivery in a 4 hour time window by the shipping company. Fantastic news to me. This morning on the 18th, I decided to give a call to Ikea just to see if it was in fact out for delivery. This customer service person tells me that I would not be getting the order today. I ask him when can I get the order, and he claims he is unable to give an estimate, but he says the shipping company has received the order as of the 17th so it should be soon.

IKEA is so disrespectful to their clients. Customer service is just AWFUL. I was very well impressed after I finished to purchase the furnitures. But the nightmare just started when I unfortunately chose to have my merchandise delivered at home. It was confirmed to be delivered last Thursday, on the 8/14, in the afternoon. I am glad I called the delivery company, Dynamex, because they simply could not find my merchandise in the warehouse and the delivery was not going to happen that day and they suggested me to call IKEA.

I need one 13" metal part where files hang from in an Ikea cabinet. I have spent hours hanging on phone trying to get someone to speak to. Finally, when I do, they are rude, unhelpful and unknowledgeable. At last I get someone who acts like he gets it. I've sent precise photos, measurements etc. After waiting another 2 weeks, the part arrives! It is instead three 26 inch poles that have absolutely nothing to do with this cabinet! I cannot believe it! What to do? I want to bring IKEA down, I really do!!

We purchased a product and paid for delivery and assembly. The delivery came later than promised, we were informed that they didn't assemble. We canceled the order, they returned the product, and it's been one month and they still haven't refunded the order. We've spent 4 days, 2 hours each day on the average, spoken to 4 different people in customer service, who promised a return call yesterday which never happened. We called back today, spent 45 minutes on hold, and spoke to someone who could not find any information on the order.

I spent 4 hours today trying to resolve an issue. The dresser was delivered and assembled by some very helpful delivery men, too nice to be IKEA employees. Independent company. One missing part, they took it with them. No resolution after hours and hours on the phone talking to many people, a few of whom downright lied to me about calling back immediately when they got the correct information. Ugh, ugh, ugh. All of my clothes are on the floor, waiting for my chest of drawers. I am chewing my carpet and have kicked my dog several times..)

I shopped at IKEA in Richmond and spent quite an amount of money on their products. But I found their customer service terrible. First, I saw an item in the show room. I copied down the aisle number and everything. But when I went down to the self-pickup area, I couldn't find it. So I asked a worker there (by the way, it took me AGES to find just one worker. Nobody was there at the information table). The answer I got from the guy was that the item ran out of stock and they would never produce it again. It was weird how they still put it in the showroom. Anyways, I got another product instead (which was under my expectation). BUT the next time, when I shopped at IKEA again, I found the exact same one both in the showroom and the self-pickup area. They gave me false information and that is what I disliked.

Ikea Vancouver has very bad services. The staffs have ill-mannered. The Ikea store should close forever.

Horrified. They delivered 10 out of our 13 items and I've been spending hours and hours with customer service with no one having any record of the previous call. We paid for these items and need them delivered. It takes over an hour to get through anyone on customer service listening to horrifying ABBA music (1 out of 2 songs and the break song is awful). In addition, you can't get anything delivered next day without having to go to the store (and good luck), online takes 2-3 weeks!

I bought a BRIMNES Bed frame with storage, white, and it completely fell apart within 2 years! The particle board won't hold together even after reinforcing it multiple times!

I placed a large order at the Costa Mesa location. When I arrived home (several hours drive), I wanted to call and discussed the order. I was put on a length hold, over two hours. Finally, Ricardo at the call center said the only way to communicate with the store is to drive there. Without saying, I'm canceling any relationship I have with this company and also Will advise others.

We purchased over $6k in IKEA stuff in the past month and this is how they re-pay us? We ordered various furniture from IKEA (2x couches) on ikea dot com because they did not show as available from the local IKEA location. When we actually went to the local IKEA location, it turns out the couches were IN FACT available! Once we discovered the couches were available and we could have them delivered two weeks sooner than the couches we were waiting for, we promptly cancelled our online order (as directed by the helpful IKEA store employee).

After purchasing an IKEA sofa with chaise, I have been left very disillusioned with IKEA, and will rarely be going back. My couch was delivered on time, but the couch boxes contained an extra couch arm and an extra back seat cushion. The sofa was missing, the chaise base and the middle seat cushion. I was told that returning the item would be no problem and that I would be getting a call the following day to have a pick up date scheduled. I never received a phone call. I called the customer service line, and after a 25 minute wait received a very rude customer service representative. She asked me if my product was defective, and as I was mid sentence explaining, put me on hold without notice. The music just started playing. I was on hold for approximately ten minutes before I decided to hang up.

I ordered a slipcover, which arrived damaged. I called in 3 times and ended up hanging up due to the long hold time. I sent an email to customer support, by following the links on the Ikea website. I never received a response. I called in a 4th time, and my call was answered after 51 minutes of being on hold. The representative created a case for me, offered no solution, and promised someone would contact me within 48 hours. I never heard from anyone.

I ordered a table online and due to very poor packaging, three of the four corners were severely damaged. Ikea has a web page called "Report damaged products upon delivery." A response is guaranteed "in 24 to 48 hours." I submitted the report and waited. After 17 days and no response, I called customer service and explained the situation. The rep told me that Ikea does not have a web page for reporting damage. This was quite interesting, since it was on my screen at that moment. She took the report again and promised a call back "in 24 to 48 hours." We'll see. By the way, the call took 42 minutes.

My Malkolm chairs are 15 months old and already the arm rests are torn and raggedy. IKEA offers only coupons as compensation, i.e., if I buy more 15-month chairs they'll give me a 20% discount. They should be ashamed of themselves.

As I am self-employed, time is money to me. First, I tried to do the shopping online but one of the items I wanted was not available. Next, I went to the store closest, to have in-store shopping, delivery and assembly services, but same thing - one piece missing. I was told I would have to go to another store before I could place my order. Went to a store that was even further away from me (where it took forever to place the order, even though I had all the code numbers). My $3,000+ order was delivered on the Sat and assembly guys came on Sun.

I have purchased furniture in the Ikea store in the value of more than $700. I paid $100 home delivery. When I received my items in June 31st, there were 2 missing items. I have called the Ikea store, waited for more than 30 minutes on the line and I have been giving a claim number and have been told that I will receive the items between 3-5 business days. Needless to say, that didn't happen. So I have called Ikea again, waited for another 30 minutes on the line just to get the response that they cannot reach the store in Brooklyn and that they will call me back with an answer. Haven't received any call, called again, same thing.

Three week ago, I went to Ikea to bought my furniture for my new place. A spectacular project became a nightmare. The delivery was schedule for three times. I lost my time in each. One time I lost 4 hour waiting for the delivery - never came, never call us for cancellation the delivery. We call them and they schedule for the next two days and the same for two time more and finally the delivery the furniture after one week. I'm leaving far away to my new please. I call to Customer services 20 time for a reimbursement from the delivery. I didn't got a answer and sent them email and the same. Please I need someone take action in this matter, I support in Consumer Affairs to take action please.

I ordered online a night stand to match one I have at a lake house. Not a good experience. When I finally received my order, that took 2 weeks to receive, I received an 8 foot bed rail!!! I called customer service, was on hold for 12 minutes before someone came on the line. Was told someone would call me within 24 hours.... didn't happen. Called back, waited again 9 minutes to be told I would need to wait 48 hours, not 24 hours for someone to call me back. I never received a call.

Customer number, you must be kidding, wouldn't leave any info when they delivered the sofa without the slip covers. Then after hours and I mean hours on the phone, no resolution. Customer service non existent. No one takes any responsibility and they didn't care how long it takes to make things right if they ever do. Paperwork non-existent upon delivery. We turned it in the master card to resolve. Had to buy another sofa.

Looking for a Lillangen wall cabinet with 1 door. I drove to two different IKEA stores 20 miles apart and was told by the associates that whatever was displayed was what was in stock. On-line same day, found the product in the stores available in the bins. The associates didn't bother to check. I called customer service and the best they could offer was to ship it with a huge shipping rate. No way! Customer service said that they were separate from IKEA stores (huh?) and it would be up to the individual stores to decide if the item could be shipped free of cost. Am ordering a similar cabinet on Amazon with free shipping and thinking twice about shopping at IKEA in the future.

Terrible customer service online. Long wait to finally reach a live person, incomplete information (leading to a wild goose chase for an item), unavailable or discontinued items (found this out once I got to the long-distance store; customer service rep did not inform when I called twice before traveling). I once loved IKEA--no longer well-stocked and truly uninspired customer service. They will lose business - they have lost mine!

I have purchased bedroom, living room and odds and ends from Ikea. They sell different levels of all and for the most part got great longevity from my cheaper items and the better items are still going strong. I always recommend to my friends to shop there but to do some homework before they buy. I have also returned a couple of items to them and aside from 20 questions had no problems. Every company has protocol to follow when giving refunds. I will continue to shop Ikea. They're a great value/resource for anyone looking to save money. FYI, I have had great luck with Karlstad and Hemnes lines, mid-price, comfy and functional.

Throughout the year I bought 4 items online from IKEA. Each time something went wrong with the delivery (forgot an item, items came broken, and finally, brought someone else's items instead of mine). What angered my most is that we basically had one day to receive and assemble the items. Instead, the item that was coming in 2 packages came with only the first package and someone's door. After spending hours on the phone trying to reach IKEA, and talking to a representative we realized nothing can be done, but that a new order will be coming within a week. A confirmation was to be sent immediately. A week passes - no confirmation arrives.

Ikea needs to do a better job of estimating and purchasing. Many items they have on display in their showroom are not available to purchase in the marketplace, because they wait until everything runs out before reordering. They don't restock adequately. I asked why one item wasn't on the shelves. The response I got was "we are out of that right now. Check back in one month." One Month! What?! No, I won't be checking back in one month. Whatever desire or need I had for the product will surely be directed towards another retailer long before a month goes by. Way to leave that money on the table, Ikea. Your owners must be very proud.

I will NEVER buy from IKEA again. They are horrible. The run around when I tried to return something was amazing. Their return policy didn't say I had to contact them to give them the tracking number of the thing I returned (?????) so when I followed the instructions, they received my return but NEVER emailed me to confirm or credited my card.

Delay after delay, after delay. When it was delivered (after three attempts... the first two scheduled deliveries never showed) the order was incomplete. The sink has a huge dent, the dishwasher has a huge dent and the refrigerator doesn't work. Management could care less (Canton, MI location). Took forever to return phone calls and emails. Would NEVER EVER recommend IKEA for ANYTHING. You truly do get what you pay for, that's why everything is so cheap. It's been two months since the initial order and we still do not have any resolution.

Wrong pieces in the box. Came to exchange pieces, none in stock. Told to come back later when in stock. I do not live close, round trip taxi ride was $50. They would not agree to send me the piece. This is for my daughter's apartment at school. I will not be back. She will have to deal with this. So our present for our daughter is a big headache that she must deal with.

After having paid $600 to Ikea for assembly, they did not show up and merely left a customer service number. I have telephoned three times and been on hold fruitlessly for more than 40 minutes per call with no response. A fourth call directly to the partner logistics company that makes delivery, took over 30 minutes with no result. There is no way to submit a query online. The people you actually can speak with are surly. Never give this company your money. They clearly are in the habit of taking money and not providing goods or services.

I made an online purchase and during my purchase I chose a delivery date. The delivery company called the day before to confirm. I was forced to take a day off because they could only do it from 11 to 3... The next day they called saying their truck broke down and they only deliver to my area on Wednesdays so I would have to wait another week! I contacted IKEA...1 HOUR and 15 mins to speak to someone live just to hear they couldn't do anything about it... I even spoke to a supervisor. Let me say they charged me over 200 dollars for delivery! Really bad customer service!

On 26th May, I purchased a Wardrobe from IKEA Croydon, together with some other items. After the delivery arrived, I found that only half of the wardrobe was in the delivery, whilst the other half was replaced by a Table Top which I didn't order. Subsequently, I made several calls between 31st May to 13th June, 5 in total. Three of these calls took more than one hour each for queuing and answering, while the other two took more than half an hour each for waiting.

We set up a "pick and deliver" through Ikea one week prior to the delivery. We spent over 6 hours in the Ikea store selecting the exact products. Upon delivery, we had wrong products, damaged products, and missing products. Now we have spent MANY hours on the phone (minimum of a 45 min hold time), many hours at the store with Customer Service (2 hours) exchanging, returning, and trying to pick up merchandise. After being promised a FedEx delivery of our final missing furniture, we have not received any merchandise, have not received any tracking numbers, and from one person at Ikea to the next, nobody knows how to "truly" fix the problems. IF you were to ever choose Pick and Deliver, I would be sure to have your order ready upon receipt of the items and carefully inventory your order. IF there are errors, be prepared for promises, apologies, and an overwhelming appreciation of your patience and also be prepared to recount your story, case numbers, item numbers, without getting results.

Package delivered with installation hardware missing. Phone Attempts - Called thrice. Each time put on hold for over half an hour. High call volume and long waiting time warnings are standard. Any time of the day, any day of the week. Email Attempts - Email contact with company "temporarily down" on a fairly permanent basis. Hunted email from web and sent several emails. Service - No follow up from the company. Pretty ridiculous suggestions offered by customer service representative. As for Anna, Ridiculous.

I spent nearly 3,000 euro in Ikea on a kitchen. When putting it together, I found there was no carcass for the sink unit. I rang - and gave up after waiting 10 minutes - then emailed and got a reply to say they would get back to me in 5 days. Not wanting to hold up my kitchen fit out for 5 days, I decided that I would just go and buy a replacement rather than wait (it was after all only 29 euro for the unit carcass) with the anticipation that they might give me a credit note for the missing item.

I bought a sofa bed from IKEA online at the beginning of the year. Three weeks ago (mid-May) the bed collapsed, landed on my cat and freaked her out. Fortunately she does not seem hurt but it seriously could have killed her. The welding in the middle of the sofa bed frame came apart causing the middle of the bed to hit the floor when extended. The jagged edges also poked a hole in the mattress.

After spending 15 minutes to find the items we wanted. Took us half hour to find someone to write the order and another 45 min in cashier line only to find out 1 1/2 later that the cashier did not charge us for deliver. We were told to go back isle 12, waited another half hour to set up delivery and then we had to go back to cashier to pay delivery. This another hour in line only to find out the of silver that they only shipped one item out 5. Called customer service, they advise us to go Emerville store and ask them what happen to our shipment. Again we went to isle 12. The man at the counter said your stuff is still here. You can go and get refund if you can't wait.

I ordered a bed frame from Ikea on April 28. Although I was annoyed that the local delivery service tacked on an extra week after its arrival, it arrived on the scheduled day. Unfortunately, it also arrived with an entire box of parts so damaged that it was unusable. I called and received a case number, and was told I would be contacted within 24 to 48 hours. When no call came, I called again. They re-ordered the box of parts, and said it would be delivered in another week. I am now 2 days past that date, so called again, and was given a delivery date another week out.

I won't give them 1-star because once it was complete, it did look like it was supposed to but... good grief was it an incredible pain in the butt to assemble, and I'm fairly handy around the house. We bought the Fjell queen bed. It came in 3 separate boxes and was over 1000 pieces... if I'm lyin', I'm dyin' - 1000 PIECES!!! It took an entire day to assemble. The instructions were difficult to read and several pages had no references to part numbers so we had to guess. Not to mention, once this thing is built, it is virtually impossible to move because there's nuts and bolts everywhere. It's definitely not one of those type of beds where you can just slide the rails off and go. Oh yeah, none of the parts are numbered making even more of a time waster. Not even close to being worth it, in my humble opinion. IKEA does have some cool stuff, accessories and whatnot but I will NEVER buy another piece of large furniture from them again. On the plus side, the mattress we bought from them is extremely comfortable and fairly priced but next time it's going on a different frame.

I recently purchase bed at IKEA located at South Coast Plaza. I have never in my life experienced bad customer service and I had experienced there. The bed set was missing all the hardware parts. When I called customer service, they told me that I need to go back to the store and get them. I explained that I did not have time waiting until they get those parts. Customer service told me that I do not have to wait because they would send email to the store with my case number. When I arrived to the store, I tried to tell customer service representative that I already called and I have a case number but she did not care so I had to wait 40 min to get parts that were missing from the box.

I placed an order for a kid's bedroom set (dresser and daybed) on the first week of April. I was supposed to receive delivery on the 16th of April. An hour before the scheduled delivery of the furniture, the delivery company called me to say that the order is incomplete because Ikea did not send all the pieces. I told them to deliver when they had all the pieces. I waited for two weeks and finally called Ikea. Their customer service is unbelievably bad. If you are not ordering from them, they place you on hold for 20-25 minutes. I made at least 4 calls before they scheduled another delivery for the 13th of May. When my stuff finally arrived, instead of a daybed and a dresser, there were two dressers and half of a daybed!!!! I still don't have my furniture. I WILL NEVER BUY ANYTHING FROM THIS HORRIBLE COMPANY!!!

After on my last phone call with Ikea customer support I was told that "they probably lied to me because they don't have time to deal with order cancellations/refunds" I went to the store and managed to talk to a manager and have my refund proof printed out, then I had to call my bank and make sure that the refund was actually made and it's at least pending. I now have my money back, finally.. And glad that the nightmare of dealing with their customer support is over.

I have had IKEA furniture over the years and after moving recently, I decided to purchase a new bedroom set instead of moving the old. Huge mistake. I purchased the $200 Nyvoll dresser which I've come to find may look nice but the quality is so shoddy it wasn't worth $50. An absolute joke. Very difficult to put together and the end result was drawers that are not lined up properly and do not slide in and out nicely as advertised. Save yourself the tremendous headache of assembly and purchase at cb2 for much better quality modern furniture.

I was a valid costumer of IKEA Products since they opened a store in West Sacramento. I spend thousands. All my furniture in my house is IKEA, but I'm not going to spend my money there no MORE!!!!! And I won't recommend to anyone!!!! Few months ago, I bought a cheap fry pan for 10$, next day the handle fold down, yes the screw was broken, we didn't even use it!!!! Only after this happened, I saw "MADE IN CHINA"!!!!! I live too far away from the store, and never had a chance to return this or exchange. Finally this weekend, we were close to the store and I went to exchange it. YES, I LOST MY RECEIPT, and yes they refused me on any help!!!!!! But... IT'S IKEA and it's ** on it!!! And it's still new, never ever used. I didn't ask for money back, all I need is exchange it!!!!! And they are saying we can't help you!!! WTF???

I purchased some items on the IKEA website. Two weeks before delivery, I cancelled the website order and went into the Atlanta store to get the items there instead. I was told it would take 3-5 days to get my $1500 refund. After a week, I called back a second time and told they had not processed my refund request. It would now be submitted and would take 5-7 days. I called a third time and given the same information. Finally called a 4th time and request was processed. 3-5 days turned into over 3 weeks after four calls and lots of time on the phone.

I am a skilled carpenter who was looking for a good looking cost effective cabinet for an apartment. After my experience I will never buy anything from Ikea again. Issues with the folks at the design center; they kept trying to change my order thinking they knew what parts I would need. After an hour, they understood the room layout and my original parts list was correct. They only had a portion of the parts in stock. After 4 hours the store was closing. I left and came back in the AM and they said they need to start the "part picking process" all over again. 2 /2 hours later they had an order for me and would ship the missing parts.

A one star rating is far too high for the - star rating I would actually like to give. After receiving help on finding my item I purchased, I unknowingly loaded only 1 of the 2 boxes of parts. Nothing on the box specifically states there should be two nor was I informed, as I paid for the item, I only had half the parts for. I drove the 3 hour drive home to find out during assembly that I was less an entire box. Customer service is a nightmare to even get a person on the phone nor helpful at all. Customer service is the worst I've ever experience.

Horrible store. Confusing layout, way too big, terrible customer service and way overcrowded. If I wanted to get lost in the crowds of international people I would head to the airport. This is not a store but a MAZE where you walk around in circles for hours only to come back to square one. Like getting lost in the jungle. Nobody to help at a furniture store. Expensive including mattresses which have almost doubled in price. The layout makes it impossible to exit the huge store without having to buy something. Not worth the headache. It made my entire family DIZZY and confused. NEVER AGAIN!

We have had this rug down for 2 months now and it still won't lay flat. It's curled on the corners and along the long edges. It prevents the door opening and we have taken it up as it is a trip hazard.

So, I picked up the exact product that was labelled with product numbers from the Ikea San Diego store - A Queen side bed, black/brown. After delivery, I found that they sent the Full size bed of a different color. The product was mislabeled. Everyone makes mistakes, so would Ikea. I would had no problem if they handled it appropriately.

I went to IKEA Jeddah store and bought closets in 03/04/2014. The delivery date was suppose to be 06/04/2014. Unfortunately, I received the goods by 19/04/2014 and it was incomplete. There are some missing items. Second order was bought by 05/04/2014, delivered in same as per invoice delivery date but unfortunately with missing items and not delivered up to date.

I bought 4 full closets online on March 30 taking advantage of a discount on the doors with my Ikea family card. After finishing the lengthy transaction, I was given the April 8 date for the delivery and told someone would call me the day before to set up the time window. That same day, I got two emails confirming the purchase and giving me the info from the purchase. By April 11, nothing had happened, so I gave them a call to find out why it was being delayed. The customer service people (in Maryland) just told me the order had been cancelled. The first person said it was because my credit card was not approved ($6k limit no balance), so I was transferred to someone to help me. This other person told me that it was actually a glitch in their system and that with my order number they could re-order it.

This is a Terrible IKEA!!!! DON'T GO HERE!!! NO STARS for SERVICE!!! I had to put 1 star to post this, but trust me, NO STARS DESERVED HERE!!!! I have attempted multiple times to get my kitchen designed to ultimately purchase and install a kitchen. Unfortunately, there have been MULTIPLE FAILED attempts to get this kitchen designed by IKEA.

I bought two Plant Stands (made of wood) with Rollers (made of plastics/resins). The Product is called VILDAPEL (#22516). The rollers (3 in number per plant stand) need to be assembled to the Base. The assembly requires only a 'hammer' (???) and it does require heavy hammering and can cause serious injury to the finger(s) as it needs to be properly held to line with the hammer. Not only the assembly is dangerous and of course, no safety instructions/advice were mentioned, it also is a poor Engineering assembly technique....applicable to probably nineteenth century! The product is a very simple application but a dangerous and very poor assembly techniques. It should be labeled as "Model Shop Requires" instead of other manufacturers who often mention "Assembly Requires" to educate its customers!

I bought the DVALA duvet cover set in queen size. I made the mistake of not checking the duvet cover measurements that Ikea has. I thought it should be the standard queen size. Then I noticed - 86 x 86. Seriously? 86 X 86 for a queen size duvet cover??? WHY? That's small to begin with for a standard queen, and then what happens when you wash it? It's cotton. It's going to shrink a bit, and then it's going to become even smaller. Not to mention if somebody actually ends up washing it in HOT water as the care label suggests, they're doomed. I washed it in cold water and air dried it and it still shrank a little.

Ikea charges me an astronomical sum of $400 to deliver 2 bookcases, 1 bed and 1 mattress. I have waited over 2 weeks for delivery and they still cannot give me any definite confirmation of when delivery will happen. Ikea customer service is appalling. Their phone menu a maze and I wish I didn't want the Ikea furniture because I'd prefer not to use them. My nearest store is nearly 4 hours away hence why I wanted delivery.

I ordered an ottoman from Ikea about March 1... Money taken from my account March 3. The next week, I had changed my mind, but couldn't reach Ikea. FedEx arrived and I refused the delivery before he took it out of the truck. The next week, I get an email that ottoman was delivered. The next week another email that my money will be refunded as soon as ottoman received back in warehouse. Next week I emailed them. Tried to call... disconnected 4 times, on hold more than 20 minutes 2 times. Never reached anyone. Can't seem to email them now!!! TERRIBLE! Never buy from them again, and no refund yet!!!!!

Bought a Hemnes closet for my baby’s new nursery and found this piece that would be perfect for the space available in the room. We finished the nursery and proceed to open the box. The partition was cracked. We called customer service and we were informed that the piece has been discontinued and there was nothing at the store that would indicate that. Upon checking online, the store in Orlando, 3 hours away from the South Florida Sunrise store, had 5 of the same.

I bought a new kitchen from Ikea. Nineteen cabinets and all the gadgets and drawers that go in them. A LOT of boxes and a lot of money (to me) $7500. During the construction I had questions regarding assembly and other small problems and tried to call them. Several menus later I was put on hold, I gave up after fifteen minutes. I tried the next day similar result. This is a large multinational company, why can't they have some after sales service? Let me talk to someone. Then we found that Ikea hadn't contacted the counter top sub-contractor although we had paid for the top. My wife finally got through to someone in upper management in their head office (we are based in the Sacramento, CA area) back east. He managed to sort things out a little for us. This is just a part of our saga with Ikea. Never again!!!!

My delivery from Ikea was meant to arrive yesterday from 8am 8pm. I was meant to get a phone call an hour before the delivery arrived. Late in the afternoon, no phone call. I called Ikea a 45 min wait to talk to someone only to be given another number for the delivery company which when I rang them I got through to Voicemail. I left few messages on voicemail of delivery company just to call me to let me know what is happening. Still no one rang me back.

I bought a Tidafors among many pieces of furniture from Ikea. After a couple of months, a spring broke and is protruding from the seat. This is covered under a 10 year warranty. Ikea USA insists I haul the sofa to the store 60 miles away and then they will decide if it is covered. They asked for photos and then later did not acknowledge receipt. I will have to spend more than 100 dollars to do this so would rather junk the sofa.

I had to return a part for a bed that an Ikea associate told me was "required." As it turns out it wasn't so I drove 2 hours down to Houston just for the privilege of waiting almost an hour to facilitate the return. Out of six stations set up for returns, only two were manned. I drew number 23 when I arrived and waited 45 minutes to be called. When I left the poor guy holding #7 was still at the counter! The stocking and logistics are poorly thought out, and though I have been loyal to Ikea for almost 20 years, I can no longer put up with the customer service.

Bought and installed a MALM 4-drawer Chest, White from Ikea Houston. The drawer broke and started coming apart after a month of use. We use it to store our little daughter's clothes. We called Ikea Houston about this, and the reply we got back was there isn't anything that can be done beyond the warranty return period of 1 month.

In 2008 we bought Ikea Beddinge Sofa from Ikea shop in Adelaide, SA, Australia, and paid close to $700 for it including delivery. The sofa broke after 1.5 years of use. It turned out the sofa has a faulty design - the whole weight of the sofa and those sitting on it is designed to rest on and be supported by two main structural welds which are too thin and unfit for this purpose so can break off easily. Since then I have sent to Ikea, Australia, numerous emails just to hear than these sofas are not covered by any warranty, and thus cannot be repaired, replaced or refunded by Ikea. While many other Ikea sofas have 10 year warranty, Beddinge sofa did not have any warranty coming with it.

I bought a mattress there 1.5 years ago and after couple months, it feels like you are sleeping in the springs. My back hurt every morning and now the bed has a hole in the middle you sit there and look like there no springs @ all. I went to Ikea to get it replaced. They don't want to do it just because I don't have proof I bought it there. You can read the big Ikea tag in the mattress. Customer service sucks like really bad.

I wanted to make sure they have all the parts of a shelving system I wanted to buy in stock. I need to drive a long way to get to Ikea, at least 1.5 hrs. so I didn't want to take my chances on that. I called them and waited for a customer 'service' rep for 40 minutes. Then it was 8 pm and store was closed, I never got to speak with one. Next day I tried again, and oh miracle, after listening to way too loud music and slogans for only 10 minutes I actually got a live person. After asking my stock question the answers were: It looks like they have it. What??? "It looks like"??? What kind of an answer is that? I need to be sure. "'I apologize, I can't tell you for sure". Well that's a big help. I asked him "can I order it over the phone so that they hold it for me?" Again, "I apologize mam, we don't hold." What if I pay over the phone? "I apologize mam, we don't accept phone order's." (Now that is very interesting because when you call Ikea they actually ask if it is about an order placed by phone, hmm????)

I went to Ikea to buy two futon sleepers. I think they were $239. Not bad..huh? I spoke to a sales assistant who told where they were stocked. They were in the self service area. Ok, so I said "how do I get them to the cash register?" The sales person told me they had a $100 fee for taking the items down... ok so now there is a $100 take down fee + $239 times two futons....then there is the assembly fee $70....the tax.....the delivery that's JUST $69 (>)...so WHERE is the discount for shopping at IKEA.

Store is very very scary, you can't seem to get out easily. I almost had a panic attack. Bought a chair... Went to pick up area at same time a woman at Returns was so frustrated that she actually started screaming "the employees seem crazy". I was actually frightened, alarms going off cause someone walked thru a register line. New Haven CT store is scary, it just doesn't seem right, lots of aggravation... Not worth the money that I "saved"... A lot of cheap stuff. Think before you buy. I wouldn't even want to even begin to try to return something... It just isn't right. IKEA is not really all that good quality... Won't shop or buy here ever again, just don't be fooled. Unable to contact them in a timely fashion... BEWARE.

I never trust IKEA because I knew their products were made by German prisoners. It has a bad reputation. The quality of products are much worse than the one sold in Walmart. I with one of my friends went shopping there today, because my friend said there is a special offer for bed cover set. I told her she should never believe that, but she said she wants to try. So I as her friend went there, as a result, there is nothing "cover set" for special offer, only an Ads band. I told her IKEA only put a few sample there for the offer, what the real occurrence is a strategy to attract consumers to their store. So consumers are more or less shopping something else there, which they may not need it. My friend was disappoint with that. Her experience shows "Do not trust IKEA", special offer is a cheating. And IKEA products are crappy.

Positive first: Purchase is simple, good and simple catalog, easy cart service. Now my experience with cancellation process: There is no cancellation button on site. You need to call or mail them. I dropped a mail to Ikea within few minute on realizing issue with my purchase. Waited for response next day (even no automated response). Tried to call multiple times, phone was not getting picked. Sent mail again, no response. Went to local Ikea store, waited in Queue, denied to help for online purchases. Called again (5th time, I think), waited for 30+ mins in queue. After that call was managed and transferred to 3rd person.

I have spent a lot of money in Ikea over the years. We recently even bought an Ikea kitchen and spent over $10,000. But my most recent experience with the customer service has completely changed my mind about how they do business and treat their customers. Ikea has lost me as a customer and here is why:

I purchased a complete kitchen to include upper & lower cabinets, draws, doors, hardware, in draw racks and slides, and a quartz countertop. We received all the components and packages. There was some damage to two of the boxes and we found some of the cabinet pieces had concealed damage, which was reported to Ikea. Ikea promised to ship replacement items promptly. According to the tracking information I reviewed, they did ship replacement parts. However they shipped to the wrong address and failed to reroute or reship the products in a reasonable time frame. It was approximately 3 weeks before we actually received the replacement items.

Buyer Beware. AVOID College Park IKEA. Twice delivery of re-packed box w/ missing parts/hardware. Was put on hold for over an hour last Friday. Horrible customer service. I'm done!

The cashier charged more than the price sticker on the item. Cashier would not correct error. Sent me to desk for Return Items. There it took over 20 minutes (in an almost empty store) and a lot of hostility from the clerk and persistence from my side to get situation corrected. A terrible experience! Being treated with disrespect and hostility when it was the store that was stealing from me!! I am trying to let everybody know that they should verify all their purchases in IKEA as the store evidently is not concerned about overcharging customers .

I am a remodeling contractor. Ordered 3 IKEA kitchens for 3 different clients during the IKEA sale. Each to be delivered on three separate days so as not to confuse the warehouse. Got a call 24 hours before the first one telling me it was being delivered (which it supposedly was - at least boxes were delivered - more on that in a minute). Did not get any call until the morning of the second delivery telling me that they were on the way and oh, btw, they also had the 3rd property's items on the truck and would deliver those immediately after the 2nd property's items. When all was said and done, only 15 of the 140 items for the 1st property were delivered (the rest are missing), 4 items are missing from the 2nd property, and 20 items for the 3rd property were delivered correctly, 131 of the items for the 3rd property were delivered to the 1st property and 46 items for this property are totally missing. To top it all off, when I asked IKEA to send someone to transport the items from the 1st property to the third property, they ask me to send them a detailed list by property of what is missing and what is "extra". What a disaster! And tons of my time being required to help IKEA understand what they delivered to which property. So frustrating!

I bought a FJELL bed frame from IKEA East Palo Alto over the weekend. After a pretty long wait (more than 2 hours) at the pickup + home delivery queue, finally got it delivered. I started putting it together, and then came in the first roadblock - the wood pieces started coming out when I was assembling the storage boxes. I called a technician, who had awesome reviews for assembling IKEA beds in Yelp, and when he assembled, more wood started breaking up too. I just called customer support and they say that I need to pay for pickup and delivery again if at all they are okay to replace this bed frame. I have almost set my mind to go through the legal & consumer protection way to get my money back from them, if not a replacement. If there is one piece of advice if you would care for, PLEASE DO NOT BUY FROM IKEA. You are much better off buying from flea market.

I purchased a Pax Wardrobe, which included the doors, 3 drawers, wire basket for shoes, and the bar to hang clothing. I took extra care to assemble the unit and looked at all the instructions before even beginning to assemble it. I'm very experienced at assembling all kinds of furniture. This one appeared to be very easy, but my concern was the quality of the material (the frame). It is made out of particle board (pressed wood), but very bad quality. When I was just about to finish the unit and me and my wife attempted to move carefully, the whole thing went into pieces and broke beyond believe. I had to toss it in the garbage. I had spent almost $400.

My kids love IKEA... I have been trying to get a gift card on hold twice for over 1 hour. There is no place online to get one and I am not going to travel 1 1/2 hours to a store. No one answers the phone. I guess they don't need the business.

We are living a nightmare related to a kitchen delivery that is uncompleted. We completed the order August 9! Delivery arrived August 26 and we realized later on that 4 items were missing. Nobody warned us. Why deliver an order while several items are still missing?? Still no news as of Dec 13! Nobody cares. A situation that would not be possible in any European store.

The day that I installed brand new Refrigerator, I realized that the ice maker does not work. I have called the customer service from Ikea and I was told that the technician from wind service will come and take care of the problem. I'm very disappointed and I will go as far as the law allows me. This is not acceptable in the USA. They have come 4 times into my home, messed up my kitchen and all times they left, I got the answer that the ice maker is working but after almost 2 months no ice so it is better for me to just return the Whirlpool crap that Ikea sells to the store and Advice you that IKEA is NOT QUALITY, IT'S A NIGHTMARE that you bring into your home.

I wanted to share my big disappointment with Ikea this evening in ConsumerAffairs after waiting an hour on the phone hoping to speak with someone can understand how unpleasant situation they put me in. I relocated from CA to MA 2 weeks ago, and like every time I moved, I directly visited Ikea store to buy my furniture. As a frequent mover and having done this 4 times before, I think I can count myself a loyal Ikea customer. I would not even want to mention how I have advocated your products to my friends every time they complain about the quality.

I went to Ikea to purchase a new bed. I slept in it for a couple days and kept waking up with red bumps everywhere. After conducting further research, I realized that I have a bed infested with bug beds. You sold me a bed with bug beds and now I am covered in them, and they won't stop itching.

I bought 2 floor lamps and the bases are metal on top, with I think, plaster for weight underneath, with a black plastic covering on the bottom which seals it all. The plastic, and the plaster both disintegrated after some time. I first noticed that there were bits of plaster on the floor, picked up the lamp, and the whole bottom fell off. This happened in my apartment in NYC, a very nice place in a landmark building that does not have radiant floor heat, which Ikea might argue dried out the plaster. Repeated attempts to contact them about some sort of solution to the matter, even though I sent pictures of the bits of plaster and the hollow bases, have been met with, "Our products are only guaranteed for 90 days. You may take the product to an Ikea store, but there is probably nothing we can do."

It is very rare that I am brought to the point of very high disappointment and frustration, where I have to write a negative review to the company I have trusted and recommended to many clients of mine. Today's incident has changed my perception about IKEA! Today, my husband and I decided to buy some furniture for guest room in IKEA. Our little daughter was with us, and during the road trip, we decided to put a pull up on her so we would not have to stop at gas station if she will need to go potty. When we arrived at the store, first thing we see is play area for kids. Our daughter got very excited to go in there. There was no one at the register, but several ladies were just standing inside and didn't even pay attention at the kids.

Bought a new kitchen from IKEA in February 2013 due to Sandy. Microwave has broken down with the same problem 3 times now & IKEA says under warranty, they will only repair & not replace unit. I have been without a functioning microwave now since August 2nd, all for the same issue 3 times now. The unit is scheduled to be picked up again on 10/26 (the earliest they can get someone here). This is not a cheap unit, costing $700.00. I should expect better & my unit should be replaced with a new one. Can you help me?

We paid Ikea delivery department in Atlanta, GA to deliver our items. They outsources to 3PD. Both have been giving us the run around for 5 days now, with call wait times so long that I photo-documented them. Now I am going to have to drive over 30 minutes for the 3rd time since last Wednesday to get this problem resolved once and for all. We will never ship with them again.

I am writing to express my complaint about an order delivery experience that I had with IKEA (plus UXWH). I received multiple emails from both IKEA and UXWH about delivery time and date. So, I ended up receiving my packages today (October 4). But, to my surprise there was one package missing and nobody seemed to know anything about it (including the delivery guys). I went back and checked my email, no notification or anything. I checked my phone, no missed calls or voice mails. So I went ahead and called IKEA. They put me on hold for about 30 minutes, plus all the transferring your call systems. I finally talked to the person who is in charged for online transactions. He seemed to have no idea about what was going on with the missing package. He had to put me on hold to look for it, etc.

Don't use their delivery - not worth the frustration! They got my address wrong and couldn't figure out how to fix it. Spent hours on the phone trying to fix it! When you look up the word stupid in the dictionary, they should have the Ikea logo there! Buyer beware!

I placed an online order for a slip covered chair, ottoman, and an additional cover for a sofa. My credit card was charged within the hour in spite of what I understand to be a VISA policy that merchants are not to charge VISA Credit Cards until the merchandise has been shipped. I e-mailed customer service to inquire why my card was charged immediately and to obtain a shipping date. After 3 days, there was still no reply to my request for information regarding my order. I called to cancel my order and was told that my card would be credited within 5 days. Six days later, no credit. I called again and was told that the credit was processed yesterday and that I would be seeing the credit within 5 days (a total of 11 days to credit an account that took less than 1 hour to bill). When asked why it took 5 days to process the credit and only 1 hour to process the charge, the response was "I don't know, maybe they're busy". I do a lot of online shopping and this was, by far, the most frustrating company that I have ever dealt with and I will never deal with them again.

Ordered full family room wall unit, office desk and file folders. Used IKEA's pick, ship and assemble service. Sales lady said everything was in stock. Delivery was "supposed" to be made on a Monday approx. 3-weeks later so they had the time to ship and setup the same day. Sunday night, we got a call they would arrive between 9-1 on Monday. At 1:15 on Monday, no one had arrived or called so I called IKEA Customer Service.... They told me to call Urban Express, the shipping/setup company. They threw the ball back at IKEA.

Sept 2nd - Order Number **

I decided to cancel my online order after I was charged. I called Ikea & hold time was 1 hour and 30 mins - I was told the refund would be 5-7 business days. Then it never posted so I called again, said the same thing so we waited again. Refund never posted, called Customer service for the 3rd time... Requested to speak to a manager - representative said there was no one available and they were backed up and my refund was being worked on in the back office. Also I was told that there were only 4 people in the department. Rep took my number and said the manager will call me when he gets in or when he can... By the way... A month has passed, no refund almost $700 we are out of... I don't know when we will see it.

I ordered my furniture. They scheduled a delivery. Furniture was a no show. I called, they claimed a broken truck. Instead of being first on the list for delivery, they wanted to postpone my delivery a week. Not acceptable. I have been on hold a few times for longer than an hour trying to cancel my order. Still no answer or any responses to my online complaints. It's all out war now. Calling my credit card company now.

A sofa was delivered that was defective. I needed to contact IKEA to discuss options. I called their customer service line and had a 40-minute wait. I was told to email pictures and that a CSR would call the next day. I never got a call back and after submitting a complaint online, I finally got a call about a week later. The CSR texted me several options and I decided to accept their reduction in price rather than having a new sofa sent. The agreed to credit has not shown on my credit card and the table they agreed to pick up free of charge as part of the negotiation has not happened. I attempted to contact them again and after several attempts and waiting at least 1/2 hour each time (true!!), I was told that they didn't know when the pickup would occur but that I could just leave the table outside my door if "it was safe". The CSR said she had spoken to my husband numerous times (not true) and that he said there were two tables to pickup (again, not true). The CSR, Ms. **, was very rude and treated me as if I were an idiot. I will never order online again! !

BEWARE! IKEA is run by people who do not care about customer service and who do not know what is going on. I know you think you are saving money but you will only have headache and stress and lose time at work waiting for delivery and assembly to show up. TIPS IN CASE YOU ARE FORCED TO SHOP THERE:

First it's such a pain to find the location of this store... Parking Yark! Shopping carts everywhere (be careful with your car). Inside the store.. Confusing and no service! I got the worst cashier today... so nasty unbelievable.... Management dept to help me.... Zero minus zero! Overall Worst store experience I had for a long time. Go at Lowe's, Home Depot, Walmart, Target.. You're better there than me driving an hour to experience Ikea! Thank you all to read my comment and beware please!

I wanted to buy Article Number: 702.430.38 (FRIHETEN Corner sofa-bed) and went to buy this at store: Bolingbrook, IL, USA. I checked in the afternoon today (8/18/2013) around 2:30pm and then went to the store. By the time, I went to the store somebody else had bought that one piece that was left. I then went to the customer service staff at the store and they told me that the same sofa might show up tomorrow (Monday). I inquired if I could put a hold on the piece they were going to get tomorrow but they told me that I COULD NOT put a hold on that the day before. Apparently I have to call the day I want to buy to make sure it is in the store before heading out and drive 16 miles to get to the store. According to the store I could not even put a hold on the day of when the item would be available again. Which If I am unlucky, could again be bought by someone else? They also cannot sell me an item that is not in the store. What a bummer…. They do not even sell using a phone calls… bummer, bummer, bummer….

I purchased items from the Schaumburg store on 7/31/2013. I used your picking service, delivery and setup service ($40.00, $59.00, $249.00). When I placed the order with your floor sales representative, I gave him my list which included a bed frame for a full size bed, including the price on it! When the price on the order changed by $20.00, I did ask him to check on the price difference - his response: "The price on the item has changed," not that he had placed an order for Queen Bed Frame as opposed to Full size bed frame. When I wen to pay for my items - I asked to cashier to ring up my items for two separate orders and he did not listen (items I purchased) and the order for delivery and furniture setup. He rung it up all on one order. Then indicated he could not correct and I would have to go to Returns and Exchanges.

Worst Customer Service Ever! (Ikea East Palo Alto): I purchased close to $2000 worth of items and paid the delivery fee to have most of them delivered due to the bulky nature of the items. In my purchase was 2 nightstands that they did not have in the self serve area (no clue on the reason because they were very small items). I needed to get the full service desk to print out the coupon for them to be purchased. I asked 3 separate areas and was told that people at the deliveries counter will assist me. I ask the people at the deliveries counter and they tell me those WILL be delivered with my other bulky items. This is where the drama starts:

We have been almost two months without a kitchen and IKEA has done nothing about it, except offer us a gift card. Plenty of....'were sorry, etc.', but nothing concrete to resolve our situation. Think twice before you go with them....they may be cheaper, but do you really want to be without a kitchen for almost 8 weeks. This was all due to their sub-contractors and the incompetence they exhibited throughout this process. IKEA has only said that they can't do much about this, and this is something we find unacceptable. If you want the whole story, you can write me at ** and I will send you a lengthy chronologically order of what happened.

We went online to order a recliner and had to enter our local store to see if it was in stock. When we were at the final screen before submitting the order, we noticed it would take 2-3 weeks for delivery. We called the store to confirm it was in stock and ask why it would take so long. They told us that in order to get it delivered next day we had to go to the store. When asked what the difference was in delivery time if it was coming from the same location, we were told that's just the way online orders are handled. Are they kidding?! If they can deliver it next day if I go into the store, why can't they deliver it next day when I order online?

After reading almost all the reviews, one final word to say is THEY ARE BIG, WE ARE SMALL. Their business is made of small customers/consumers. Do they realize that? They should improve on the warranty policy of original receipts. There are many who do not keep them or become so faded after a long while. Surely, the date of purchase, name of person suffice? They spent so much on their IT database to keep track of customers and their purchases all for nothing? Complaints seem to be getting more and more. They should look and resolve. I arranged delivery and installation for Udden Kitchen cabinet. They told me it will be between 1 and 4pm 3 days later with a promise to call BEFORE DELIVERY.

PAX and Ikea stuff is crap. While assembling my PAX wardrobe, I got to the point where you hammer in the star nut for the leveling legs. It was flush and when I screwed in the leveling leg, the star nut was already wobbling. I pulled on it and it came right out. I put the board back down and hammered again, and completely crushed the particle board. The corner then just came off in my hand. I cannot believe that this design has ever been successful. There is no way a star nut is going to stay put in particle board. What a piece of crap. I'm returning all of the other pieces I purchased. I think I'll just stay away from Ikea. Any extra cost for good furniture will be well worth my quality of life.

I went to IKEA to return a $7.99 basket. I had my 80 year old mother with me. I picked her up from her home and it’s a half hour drive from her home to IKEA. As we were walking into the store, she became winded and decided she would rather wait in the car for me. This was a good thing since the store is so large and I had to walk the whole length of the store to get to the return counter. When I got to the return counter, there were half a dozen people waiting in line. I waited patiently for ten minutes and in those ten minutes, they were still servicing the people who were already at the counter when I arrived - the line hadn't moved.

On 28th Feb. 2013, we bought over $1,500 worth of products from Ikea in Warrington. These were scheduled for delivery two days later so I cancelled my plans to accept it. I got a call from the driver who said the lorry they had sent was too big to fit down my road so I would have to reschedule. They rescheduled me without telling me what date and then left me a message to say they couldn't even do that date. I arranged another date for the Saturday after on a suitable sizes lorry. (I was promised it would fit down my road.) Again, I got a call from the delivery driver who said he couldn't deliver as they had sent it in the same size lorry again. Second day wasted. I was promised a call that morning which I got late in the afternoon from a manager who apologized and rescheduled yet again for that afternoon between 4 and 6pm. 6:30pm came with no sign.

My child received the play tunnel as a birthday gift in May of 2012! We had no issues with it until February 2013 when my son entered the tunnel and got his head stuck on a string coming from the product. I thought he was just having a tantrum as that was his mood in the morning. My child was struggling and crying to get out when I tried to grab him (the string was around his neck) and I cut the string off! My child has a mark all around his neck! He was so scared and I reported and took pictures right away! The guy who was working on my case said to bring it in and get refunded and they would send it away for the investigation! This was on February 25 and it's now May! I still have not heard back! I did contact the guy dealing with the case and he said he did not hear anything yet! This really frustrates me as I do not want it to happen to another child! My son is much better. It took almost two weeks for the mark to go away and it was very sensitive and he would cry when I touch it! If I do not hear anything back in a few weeks, I will be taking legal action!

I just got off the phone with Ikea and I am irritated and frustrated. I bought the Brimnes twin size trundle bed and yesterday, my daughter and two of her friends were sitting on it and it collapsed. These are young petite girls, but it shouldn't break anyway. They will not send someone to disassemble it. They will not pick it up. I can get my money back since it's within the timeframe. However, this bed has so many parts. It is so complicated to put together that although I built her desk and bureau from Ikea, but I had to pay for someone to help me finish it. I will now have to hire someone to take it apart and put it in my car because it was so heavy. I am very disappointed with the product and customer service.

I purchased on April 23 a bookcase w/ doors and dresser including delivery and assembly for the next day around 9 am-1 pm. The next day around 10 am, they called and said, "One of the panel doors was broken and wait for shipment from other store." I said, "I saw a lot of them at the shelf when I grabbed them yesterday." - "Oh, they're probably bad the whole shipment; I checked it myself. They're all broken."

The delivery man at Ikea called me at 7:26pm to verify my address as it was stated incorrectly on my form and said he will be at my place within 30 minutes. At 7:54, I received a call from Ikea stating that my product will not get delivered and if I want delivery, I will have to pay another delivery charge of $59.00. I explained to the young lady from Ikea that I spoke with the driver, and he confirmed to me he will be coming to my address to deliver. After 5 minutes on the phone explaining myself, I was told the products are getting sent back to Ikea and that I must come into Ikea store to pay the re-delivery charges because I didn't have a scanner or fax machine at home. This was at about 8:08pm.

On March 29, I ordered a rail system for some bookshelf doors. On April 13th, I contacted customer service to get a status of my order. They stated the item had been shipped but they could not find a tracking number. So they told me they would resend the item. As of today (April 21), I still have not received the item. I am waiting for a response to my email. I paid $10 for the item and $10 for shipping. It should be a simple matter to ship the item. If Amazon could handle it, why can't an international company like Ikea handle it?

I drove an hour and a half to purchase two beds and a TV stand from IKEA. When I put the beds together, the midbeam was not included in either bed. I called IKEA and spoke with a supervisor about the issue. And although it says online that the midbeam is included in the price, the "guy" on the phone proceeded to tell me that that was an online price and would not honor the price. It did not say anywhere on the website that it was an online price and that the only place I can purchase the midbeam is at IKEA.

We purchased Ikea for insurance replacement with delivery and installation. We have nothing completed, rude and abrupt service and missing parts. After spending over 1,000 on just the delivery and assembly of 4,000 worth of furniture, the order arrived incomplete and some damaged. We were told we had to pickup parts of the order personally. We've spent over 6 hours on the phone with their customer service and a very rude and arrogant manager named Sal in Burlington. No one is returning calls. The setup people, two of them, showed up at 1:30 on Sunday afternoon to set up and left at 6 with the job less than half done. They said we had to call and arrange or buy more time to have everything assembled. We also had to clean up after them leaving screws and boxes and pieces all over.

Okay, so I like IKEA to walk through with friends, pick up a few odds ends (generally candles, kitchenware, etc.) Kind of eye candy feeding frenzy. But I needed a mattress and so why not? I had explored other options. I had difficulty with sagging, etc., so give it a shot? I went to the department and sprawled out on beds for a good few hours. I spoke to a rep who swore by his foam mattress that he and his wife had for years. I left the store and over the course of a week, I decided I'd do it. Heck! 25-year warranty?!

If your time is worth zero or near zero and you like the feeling of shopping in a cattle chute where shoppers are pressed to move forward, IKEA may be a furniture store for you. Today, I spent hours at IKEA finding and lifting a queen-sized mattress, related bed parts and other fabricate yourself boxes of furniture parts, including those for an eight-drawer dresser. Next, I rubber necked in an IKEA checkout line, where other shoppers also were struggling with carts holding heavy boxes. Then, I waited to arrange and pay for IKEA's 3PD delivery service, when I clearly should have opted for loading my purchase into my Suburban.

In August 2011 I made good on a promise to our teenage daughter to repaint and spruce up a room for her and her friends to hang out in the basement of our old house. When it was all done, I agreed to a trip to Ikea to get a futon, some chairs, a TV stand, etc. After the usual hours of assembly with Ikea things, it all looked great, at least for a few months. One day she and her older brother mentioned to me that there was something wrong with the futon. On examination I discovered that the frame supporting the seat cushion had broken squarely in the middle (see photo) making it completely unusable as a couch. So I proceeded to look for receipts, take pictures, and prepare myself for the long drive to Ikea in Bolingbrook where we had purchased it. Here’s the rest of the sad tale in chronological order:

I purchased some meat balls on Sunday afternoon for $2.50 at the end of the registers and got more than I bargained for. I have been very ill for the last 24 hours not being able to keep anything down. I want to report this, if anyone else became very sick also.

I shop a lot at IKEA airport store that's the closest to me. Up till now, I've been very pleased with the service, cafe, etc. But about 2 months ago, I wanted a coat hanger and a shoe rack (together, looks like a set). The hanger was not available and because there were only 4 pieces left of the shoe rack, I bought that because they told me the hanger would be in soon. For the past 2 months, I've been calling twice a week giving the office the hanger number to check and still nothing. But already, a few times, they got this hanger delivered in the Kiffisou shop.

Regarding work flow and work quality of IKEA, I would like to complain and am wondering if the product would never be delivered.

I ordered online from IKEA. I had several delivery issues come up (had to send one item back for a replacement because it was incorrectly described on the website). In trying to figure out when they were going to deliver, I had serious difficulty in contacting Customer Service. I never waited less than 20 minutes for assistance, and most of the assistance I got was useless. I had one silly girl after another telling me they could only tell me what was on the computer, that they knew very well the computer was not up to date, and that unfortunately, there was nothing anyone could do about that.

I ordered a mattress and bed on 11/06. Expected delivery date was 11/19. I wanted the order in time for guests who were arriving on 11/18. I figured a delay of one day was okay. I found out today that the delivery date was only to the local delivery company (who is not Ikea). They told me they now have an additional 10 to 14 days to deliver the set. My guests are leaving 2 days after the arrival. In all my years, I have never experienced such a long delivery time except on a special order. Also, I had great difficulty finding any one to complain to. Their email does not work. They have no option for complaints on their phone service. I finally went to the order department to complain. Needless to say, I won't order from them again.

I bought a mattress. It sagged. IKEA would not stand behind their 25-year warranty. They sell junk and hire stupid people that cannot get a job anywhere else.

I purchased a Moheda Sofa Bed from Ikea in Elizabeth, NJ on Oct 26, 2012. Within two weeks, the fabric on the sofa had stretched and warped so badly that the top of the sofa is now permanently wrinkly. The supporting form has also compressed so that now every time you sit on the couch, you feel the wooden frame that is built into it. I contacted Ikea Customer Service about this. After I sent five emails, it took them over a week to call me back and tell me that "warped, stretched fabric after two weeks of owning a sofa does not count as defective," and "since we can't feel the foam, there is nothing we can do about it."

I have always been in love with items IKEA carries. But after going there today, my perception has changed. So first, my family recently purchased a TV so we decided to go to IKEA in Houston, TX to look for a table to put the TV on. Upon arriving in the department we needed to be in, we noticed the employees do not look for you. You have to go up to them. Anyway, there were two employees there and my mother went to get help because we had a few questions. She asked one of them, "Can you help me?" (Mind you, she does have a strong Spanish accent.) The other employee rudely told my mother, "She doesn't speak Spanish." I completely thought that was uncalled for, considering my mother asked in English for help! However, surprise, the employee did speak Spanish. I don't get annoyed easily but that hit a nerve.

We went to the Centennial Colorado store, which is a 100-mile round trip for us (I had found the perfect beds for our teenagers, at the IKEA online website). We went to the Bedroom section of the store, with my printout of the beds in hand, found the beds in the showroom; and told the salesperson we wanted to order 2 of the OPPDAL beds, like those in the showroom and I showed him my picture printout. The showroom OPPDAL bed was "black brown". My printout of the bed was "black brown", and what did the salesperson order us? Medium brown! **?! Are you kidding me?! We paid for them to be delivered to us ($100), since our car does not hold that much, and when the beds arrived, they were the wrong color! When I called to complain and requested that the right color be delivered to us, IKEA said they could not bring the correct color, that we had to bring the incorrect bed pieces back down to the store (remember, we had them delivered in the first place because we can't get them in our car!).