IKEA Reviews

IKEA home delivery service in MA is so terrible. We had a schedule on Saturday in the morning. But at the noon, they called us and said "no driver available." They rescheduled for us for the night 6-10pm. We waited for all day until midnight and nobody showed up at all, not even a phone call. On Sunday, we called ikea to solve this problem. We waited on the phone for over an hour and they still didn't give us a time that they can deliver for us. I can't believe why they all work like this and no responsibility for their jobs. I feel so sad for them.

Ikea is just crap. Item I bought came with missing parts. It takes them 5-7 days to ship the replacement part. How does that make sense? Only way to get the part is if I go to the store and return the item and purchase new item. Like the other reviewers, you are being penalized for their incompetence. Don't purchase from Ikea. Wayfair.com is a much better company that has just as good quality and better customer service. (Only purchase from Ikea because a friend wanted a specific item from there so while I was there I picked up the dresser.) I'm never shopping at Ikea again. They can take their Swedish piece of ** and shove it up their **. If I could give them zero stars I would.

This place is a joke! No customer service skills whatsoever! I tried to call them to cancel an order a few minutes after I placed it and sat on the phone waiting for 2 hours. So then tried to call later the same thing and then tried to call the next day-- sat on the phone repeatedly for over an hour at a time because I had to work! I am disgusted that they are extremely understaffed! They couldn't cancel my order after 2 days of trying to get a hold of them so I asked if they would at least give me a refund for the shipping and they wouldn't even do that! They treat people like crap including the employees bc understaffed means really upset people that aren't getting the help they need! So over it! IKEA is like Wal-mart cheap, rude, greedy, understaffed and I hate going there!

We purchased Hemnes 8-drawer chest in IKEA College Park, MD, together with delivery and assembly. During assembly the bottom wasn't tied up to the upper part (as it should have been), and with time the thing deformed badly and space opened wide between the parts. Actually, this is when we realized that the screw was missing. We stopped using it, because the whole thing could break down and injury somebody in the family. As this is a clear case of negligence by IKEA provided contractor, I requested replacement, along with delivery and assembly. IKEA rejected the claim, because it was more than 90 days since purchasing and the only way is to bring this thing back, where they would inspect it and issue the verdict. Bad service and lack of any desire to fix its negligence.

I was order 6 items from online but only came in 5 items. One item is missing which is most expensive item from the order. I called many times to fix this issue but I still not receiving after several week of my order that I called again and cancel the order four weeks ago but still not refund to me yet. I just to give info to future customer that please do not buy the things from IKEA online and they always make mistake but never take responsible. Also, take a lot of time to return if they made mistake. Ikea is not really taking care of customer. They are cheater and cheating business and lass honers.

The worst customer service ever! They scheduled a delivery 4 times and have failed to show up! We were rescheduled for today - first stop - and it's 11:30am. Still no one! I called over an hour ago and was told they would be here in 30-40 minutes, still nothing!

Ikea has hands down the worst customer service ever. Never buying anything from this store again. They use their customer service line as advertising. If they pick up the phone within the first hour - you're lucky. But it's likely they will just transfer you again afterwards so can wait another hour. ** this company!

Well, I'm sure this is just one more of a litany of complaints about IKEA's poor customer support but thought I'd add mine to the list: Do yourself a favour, shop somewhere else, anywhere. If you do make the mistake of shopping at IKEA, be forewarn, you the customer is at fault for their mistakes. Don't, unless you're a ** call their customer support.

I purchased a sofa with the covers on Saturday, 3 October. The sofa was delivered the same day but the covers were suddenly "out of stock". Now, I had to call them up couple of times and remind them that they have to deliver to me the covers without which the 800 dollar sofa is not usable. Hope they fix it immediately.

We have placed an order from Ikea Dubai with a delivery service to Oman. The order included a bed and a mattress for it. The order came with a damaged piece of the bed which was also the wrong color. IKEA are now not answering their phone or email in regards to the complaint. Their delivery agent informed us that the piece is out of stock in the color we need and they can't replace it. We are stuck with a bed missing an important piece (the damaged piece is with the delivery agent) and a useless mattress.

I purchased an entertainment system which required self-service pick up. Sales associate printed list but did not mention multiple boxes for this order. I went to self-service area, picked everything and asked associate to check that I had everything. He said I did. Asked cashier to check if I had everything, he said I did. Left store went home and realized parts were missing. Called customer service and they told me I missed a box, I picked up each item on the list everything with a part number was checked off, but they said there was a second box with one of the items. I paid full price but didn't get the product. Customer service did not help. This a systematic way for IKEA to miss items. Very poor labeling system. All they have to do is give each box an individual number and this would be avoided.

I ordered 2 tables from IKEA with a scheduled delivery date. Upon ordering, I was sent an email (also on the order form) stating: "You will receive a phone call the day before your scheduled delivery date to provide you with a 4 hour time window. Thank you for shopping at IKEA." I got a phone call the night before stating that my delivery time would be "between 10 am and 3 pm". That should have been the first red flag as this is a FIVE-hour window and it is an automated phone call. IKEA states on their website that if I need to reschedule, there will be additional fees, so you are literally trapped into waiting at their mercy. I ended up needing to be out of town that day, so my husband patiently waited. At 9 am, I received another automated phone call stating that the delivery time would be 12-4 pm. Hmmmm... OK.

Wow, my husband was laying on the black bed frame. I think it is "HEM" style and the entire thing just broke. These products are very cheaply made. Please don't waste your money.

Ordered a pair of armoires online on 9 Sep with a delivery window of 21-25 Sep (which seems pretty 1980's to begin with). On 25 Sep IKEA didn't know where the items were except that they had left their warehouse 110 miles from my house on 20 Sep. Called numerous times without any new information until 30 Sep. Was told to expect it 1 Oct. No show. Promised 2 Oct. No show. Promised tomorrow (3 Oct). We'll see. Cost a lot of family commotion and a lot of phone time (104 minute wait-time, actual call back was about 24 hours).

Home delivery was scheduled from 7pm - 11pm to my new empty apartment and it is now 1:33 am the next day and still no delivery and no call. I called all night and morning and all I get is that the guy should be there in 30 minutes. I paid close to $1200 including home delivery services and the delivery guy is missing/lost. The dispatcher is unable to get in touch with him and informed me to contact IKEA to file a complaint because there is nothing he can do. He also stated to ask IKEA for a refund. Is IKEA going to refund my $1200 worth of furniture and taking 2 days off of work? I should have known better than to make the same mistake twice by purchasing from IKEA again. I had high hopes that there may be some changes. I had an issue with an online order couple years ago and a couple boxes were missing and a bed board was broken. I got a partial bed (2 boxes instead of 4 and 1 box was severely damaged) and a missing dresser (2 boxes).

My mother and I went to Ikea, we drove over an hour to get there. The store was very nice, there was a lot items. My mother and I went into the items that were as is, my mom bought a filing cabinet. She loved it, I went to the get car and when I came back in she tried taking off the tape they had put on it. It ripped the paint off. I asked Allen. He said since it didn't leave the store they will give you a discount or let you return the item. I went over, got a number and waited for it to be called. The women at the counter was taking people that didn't have tickets before taking the ones that did. Number one thing that was upsetting, we finally got up to the counter and spoke with Morgan who was nothing but RUDE. We told her what happened.

My daughter waited home all day for a delivery which Ikea say is 07-00 till 19-00 hours. At 15.15 hours no sign of a delivery so I called and after me getting irate I was told that the delivery was mixed up and will now not be delivered until Saturday and they expect me to wait all day. Not happy with Ikea!!! Poor after sales service.

I shopped at IKEA Stoughton and placed an order for a dining table and 4 chairs. Waited for 2 weeks for the delivery and they delivered the table with different color and since then it has been a nightmare dealing with these guys. I opened a case on 8/19 and after waiting for 70 minutes over the phone, a rep told me someone is going to call in 48 to 72 hours. No one called for 5 days. I gave a call back and after waiting for another hour and rerouting me to all the departments possible, a rep told me that the priority has been raised and someone from the store is going to call in a few hours. Again no one called for 2 days. Today I gave a call back, waited for 70 minutes and again the same story. I asked the rep to get me to the manager and he put me on hold. It has been 40 minutes and no one has answered the call. I would never ever get anything from this place. This is by far the worst ever customer service experience I have had.

We have a schedule to assemble furnitures by IKEA on 24th of September 2015. Two guys came to our doors and told they have come to assemble the IKEA furnitures. We have not informed that people other than IKEA will come for the job. These guys have no uniform and does not looks like professionals. They came by private car. When we allowed them inside the house, they inform us that they cannot complete the assembly of furniture as all parts are not mentioned in their work order. When we pointed out that we paid full in advance for the job, they were not ready to hear and insisted that they will not do and left.

Purchased a sleeper sofa for our daughter. It was not in stock, so arranged for deliver. That was first mistake. No, actually, first mistake was buying from Ikea. Delivery was scheduled for 9/21 - with the "you will be called" day before delivery to confirm 4-hour time frame. Daughter just started new job, so I arranged my schedule to receive delivery and help her assemble. Never happened. Called Ikea in morning to confirm delivery. On hold 35 minutes before pickup. Finally confirmed delivery would be between 2 and 6 pm. By 5:30 pm, with no delivery, called transport company. They said it would be there within the hour. When delivery showed up, Driver had 1 of 4 items: NO SOFA. Called Ikea back – on hold 15 minutes. They contacted delivery company and then relayed that order was split. Sofa should be arriving within 40 minutes. NO delivery.

I ordered 2 end tables, completed my credit card information, and was immediately kicked back to the order page. So, I went through the process again and successfully completed the order. Come to find out, it was ordered twice, I was charged twice, and tried to get through to any person to cancel one of the orders… thrice times twice! Long (at least 30 minutes ) and gave up. I sent several emails to no avail.

I purchased the ss for my base cabinets. Had them installed by Ikea. After a month I noticed the contact paper was coming off. I thought I was only one so I thought I could glue it myself. Sometime later I noticed all the kicks were losing adhesion. I called Ikea "customer service." Robot only. I emailed, got robot response to take the product back. I went to the store and the kitchen people were not sure how to proceed. I called, I emailed, sent pictures. I have only been given the run around. I guess it's easy to give a 30 year warranty if no one can use it.

We ordered a bureau for my daughter's room. The appeal of this piece of furniture was its size and price. The order arrived in a timely manner and had to be assembled. Putting this piece together was a total **. Once the assembly started realized that the bottoms to the bureau draws are cardboard. Are you kidding me??? For the next year I am constantly taping, nailing and shoring up the draw bottoms because hello, they do not hold clothes. Last night while putting clothes away realized that the whole bureau had popped all its support screws and pins. The stupid thing fell apart sideways. WHAT A PIECE OF CRAP. DO NOT WASTE YOUR MONEY. The bureau is out in the trash at the curb.

I bought the IKEA Bekant Sit/Stand Desk online. After assembly I found out that the product was defective. The electrical components did not work, and when I pushed the button to raise the desk only one leg went up. I then called customer service to return the item. The wait time was over 1 hour. They promised me a refund for the desk in 5-7 days. While they did pick up the defective desk, I still have not received a refund over 3 weeks later. I have called customer service multiple times, and each time the wait time has been unreasonably long.

I had a three-day marathon bad experience with XPO Logistics. After they took my payment two days prior, they still couldn't provide me with a time frame of service delivery. I called on the day I expected service delivery and that was when they confirmed a time between 1-5pm. At 6.30 the driver was no show and that was when I knew I'd had enough. They literally kept me home all day and still did not show up. I called to cancel my order and while speaking to the rep, he abruptly kept me on hold for over 15 minutes with no resolution. I'm advising everyone out there to NEVER EVER use this company OR IKEA's delivery services because they will not only frustrate you but would also disappoint you!

My purchase for my daughter was to be delivered and there was a timing mix up. She has tried for less than 2 weeks for the delivery service to redeliver. They set it up then canceled telling her they don't deliver on Mondays and they would call her back. Never did. She calls and every time they say they will call her back to reschedule and they never do. I tried to track on their website: not an option. Called Ikea using the number and menu option listed on the website - on hold for 20 minutes and finally got someone - wrong department!

Worst ever! I will never shop there again. For one hour they had me walking back and forth only to then tell me I have to go wait in another line. Then rude woman told me 20 min before I can get my order. Two people even in line!!! They are standing around talking instead of caring customers are waiting. I'm finished with Ikea forever!!! I'll pay more for USA products. Never again.

Once order online was placed, could not cancel, even via phone customer rep., had to wait for item to be shipped and delivered. Subsequently was on hold with automated phone system several times, each over an hour wait to request FedEx pickup of item. After that, sent email twice to back line/after sales dept. (customers can't call dept.) and did not receive response, even after over 2 weeks. Again, placed several calls, each over an hour wait, once with customer rep. placed on hold and was disconnected by IKEA and did not get call back (customer can't call rep. directly or get their last name).

When receiving an email that delivery was made and, when it never actually arrived, every day I have been calling "Customer Service" to attempt to find out where it was delivered but, I STILL have not been able to find out because hold times for customer service have always been over an hour; I never have actually spoken to anyone because I can't sit around waiting for someone for that ridiculous and absolutely absurd amount of time. Who has that amount of time everyday to sit on hold? So far, it's been over four (4) days and I STILL don't know where my merchandise is. Sending a message, they say on their site before attempting, takes 7-10 days to respond. What's the point, when you've paid almost $4k for merchandise they say they delivered and there is no one anywhere to help you find it?

I purchased a sofa from IKEA and set up delivery & time at purchase. I had to cancel the delivery. The delivery company told me I had to call customer service and gave me the number. I called that number and after listening to a long dialogue about IKEA's issue with securing hardware that they failed to provide customers (apparently there have been some tragic results of the products they sell injuring children) and giving instructions how to obtain this hardware (which is all good, I would hate to see anyone injured from faulty product).

For 3 weeks now they have "not" delivered my mattresses and made me pay for delivery ($99)... I have spent 15-18hrs over the three weeks on the phone trying to reach a human for a delivery date! I have called everyday to follow up and I still don't have my mattresses or a reason!! (1 (888) 888-4532 expect to wait about 1-2hrs; 800 434 4532 will drop on you -- never trust the customer service guy tell you that he will call you after checking with someone). People if you have nothing to do with yourself and need to desperately give money to someone to hold for weeks, Ikea is your place.. If not, RUN AWAY AND NEVER LOOK BACK. I can't because they have my money and wouldn't deliver the product.

Standing behind a product and service is a nonexistent concept for IKEA. When they failed to deliver the proper slipcovers that my mother ordered, there was absolutely no concern from the Baltimore based phone bank representative or supervisor to make it right. Their customer disservice department kept me on hold for over an hour and got increasingly surly when I did not want to accept a solution that would have taken over a week to simply deliver the correct slipcovers. I took the day off to help my mother and the Ikea representatives including Melissa, the manager of the Seattle store, offered no remedy. I do not ever want to go back to that store!

I ordered bed online. I paid the delivery but I got stuff without some item so I couldn't assemble my bed. When I call the CS They told me I have to wait for two weeks. IKEA services sucks. I will never recommend anyone to IKEA.

I purchased a table and 6 chairs online on the 1st September 2015 with the goods delivered today. Happy with goods and speed. Did not realise chair covers were white so went online with a view to purchasing another colour. Found a cover in beige. Tried to order 6, but goods not available online. Tried stores, but only small stocks in two distant stores. Rang customer service, items officially withdrawn but not being removed from the web. I now have to find someone to make cover and they are likely to be more costly. Not a happy bunny.

Employees at refund area are incapable of processing a refund for food without manager's approval - it took 15 min to get a manager. I just spend 1000 that day. It's horrible customer service.

I ordered a table and when it arrived I noticed it was missing a critical piece. Although I was promised a 50% refund on my original shipping costs and a replacement piece in 3-5 business days (case #**), neither was provided in that time frame. I called Customer Service at 7:30 PM Friday night after six days to check on the status, and got a prerecorded message that said that Ikea was closed and to please call back between 9 AM and 12 AM, EST - which, of course, encompasses the time I called.

Ordered a bed, cot, organiser and mattress protector on 25 Aug online. Got a mail saying it will be delivered on 4th Sep. 10 days? Ok fine. Waited till 3rd Sep and at 7.30 PM (PDT) I get an automated voice call saying my order will be delivered between 11 AM to 3 PM next day. It blabbered some number to call to change the time. I was in a shopping mall and was in billing and did not have a paper or pen to note down. No mailer message on that!! We had a pediatrician appointment scheduled a month ago at 2.30 PM next day. I have a call recorder app and once am back in home, called that number to reschedule, but the voicemail said that they work in EST timezone and are closed!!!

I live in the Cincinnati area. As you know there is a store north of Cincinnati on I-75 (Westchester) to be exact. My daughter was going off to college so we thought it would be a good idea to visit Ikea for her storage and room decorating needs. We dropped a boat load of cash, as well as some credit card purchases. During her move in the welcome mat I had purchased was too long. The display that was hanging up showed a smaller mat and I thought that was the one I bought. Obviously someone had misplaced a larger one in with the smaller ones. Since I had the receipt I figured the next time I was it the area I'll just return it. I live 20 miles away so that would be a 40 mile round trip. Well yesterday I was in the area. I had receipt in one hand and the mat in the other. As I was returning the item I said "just go ahead and put it back on my credit card because I didn't want a in store credit."

I ordered via the IKEA website $1500 worth of bathroom vanities and accessories. They were to be sent to an expediter to be forwarded to our house in Alaska. The delivery has never been completed and I have spent almost 3 hours on hold and spoken to 2 people who were of absolutely no help. It is terribly difficult to talk to a real person, or to leave a note for the delivery team. I don't shop at Home Depot because no one there knows anything. In the maze of automated responses, I felt that IKEA was the same as Home Depot-- I couldn't find anyone who could help me. It has been almost 2 weeks now and I still do not know where the palette is. How did IKEA become so famous with such poor/absent customer service?

I ordered 4 bookshelves from IKEA. They were delivered on a Saturday as requested with the "4 hour window" by their contracted delivery service. One of the four bookshelves had damaged side panels. I called that Sat & again on Sun only to be told there is a "1 hour wait". Really? So, I sent an email to their customer service, but never got a response. On Monday I finally reached someone after several tries and hours. They were going to swap the damaged bookshelves with a new one and send me an email confirmation, but I have yet to hear from IKEA and today is Thursday. IKEA customer support is just terrible. Are these guys run by the airline industry? I would not recommend IKEA to anyone I care about.

I spent over 2.5 hours total on hold with IKEA "customer service" trying to return something. They make it nearly impossible to make a return. When I finally got a human being on the line who was able to assist, they immediately charged me for a pick up. They gave me a pick up date, then never showed up. When I called back to find out when they were picking up, they basically blamed FedEx and gave me no answers. Twice after being on hold for approx 30 min each time I was told that the returns department was in a meeting or having computer problems.

I order complete bedroom furniture and arranged a delivery and assembly service which was scheduled for 12 days after the booking. No one showed up on the delivery day. I called the after sales and they told me that my order was cancelled due to a glitch in their system. I had to back to store, re-order everything and wait for 2 more weeks for assembly. Ikea service sucks!!!!!

Here's my experience with Ikea and their delivery company for the past week or so, DO NOT BUY ANYTHING FROM THEM. 8/23 - Bought 20 something pieces of furnitures in store, 18 were to be delivered, scheduled delivery time: 8/24 9am-1pm. 8/24 - No phone calls, no delivery. Waited until 9pm since friends told me that's the latest time they deliver. 8/25- Called delivery company XPO logistics in the morning, said my furniture pieces were missing. Didn't tell me when they can deliver. I called Ikea and they tell me the XPO logistics managers are Ikea Brooklyn are trying to resolve this issue for me. Just be patient.

This is what happened. The date set for the assembly of bookshelves at the store was postponed by 2 weeks because they didn't schedule enough time. Fiancée missed a day of work when they postponed. The assembly team they sent when they did finally come were abusive, rushed, had terrible body odour (had to open windows), didn't complete the work (my fiancée and I took the day off work because I came home early re. abusive attitude). The assembly team found that the materials were damaged. Had to argue with the delivery team (after another 9-1pm waiting around day) to make sure they removed the existing materials. When I assembled (because I couldn't wait) discovered that the assembly team had ruined the doors on the IKEA shelf. Now I have to wait AGAIN for delivery and for assembly. Worst customer service experience of all time.

I went down to the Ikea in Brooklyn. Was making a office, spend $1,100 on office furniture. I went to pay, waited in line 1 1/2 hours, being treated like a criminal by their very evil staff. Finally I paid and made the order. I knew that they work with a outsource delivery company so I wanted to avoid trouble. I told them that they should make sure to call me before they deliver. Told them again, and once more. Then as you can imagine they didn't call me. I waited 2 days then I called customer service (yeah.. that's what it's called 'service') and as Ikea usually goes, I waited 1 hour, got to a rep, send me to a different department and I was scattered around for another 2 hours until they finally 'confirmed' that they already delivered it… NOBODY to talk to. It was terrible. The only thing I was left to do is to pour out my anger here at ConsumerAffairs and wait until they pay to remove this review.

Ordered a rug and storage bins (Trones) online. Received order confirmation email and that's it. Ordered over a week ago with no word on delivery. Emailing IKEA takes 7-10 DAYS for a reply! Whaaaat? I've now been on hold for an HOUR with Customer Service. I'm calling my credit card company and canceling payment. Order from West Elm, Target, or CB2 instead. Save yourself an unnecessary headache! I would have had a rug days ago. This is the most bizarre treatment I've ever had.

I got piece of discrimination yesterday in IKEA Coquitlam, BC, Canada. I wanted to leave my daughter in kids' room. It was 3rd time I try to do it. At 1st time staff said child shouldn't have diapers (it was one year ago), at 2nd time they said should have socks (it was few months ago). It's OK and have sense. Yesterday they asked me, "Does your daughter speak English?" She is speaking a little bit and understand mostly. She is attending preschool and some another English-speaking activities during one year and she doesn't have any problems at all. After this explanation I got refuse.

Ordered a chair that I was charged for and it hasn't been received. IKEA sent me an email that the item has been delivered and that was 2 weeks ago. I checked the status and it says "pending delivery" and "label created for the past 2 weeks". Have been on hold for over 45 minutes to get this settled with IKEA. A representative came on and was shocked I still haven't received the order and apologized, but of course she couldn't help me so said she will transfer me and I continue to still be on hold. TERRIBLE service at the store and also for their online delivery service. At this point I just want my money back including the shipping cost but if I can't get a live person to assist me how can this happen. I can't be on hold forever. Every time I've called have been placed on hold for a very long time and have to end up hanging up.

Awful experience with IKEA. Place an online order which the delivery date the system gave was two weeks from the date of purchase. The delivery disclaimer says the delivery company would contact you to give you a 4-hr window for the delivery. They gave me without confirming a 10 to 2 pm time which it contradicts with my schedule because I'm working at that time so later in the afternoon that when I can. The store cannot make a reschedule, you have to call Ikea.

After ordering and paying in the Atlanta store for a bed that was not with the other items that were delivered I spent many, many hours waiting on hold for a representative and days waiting for deliveries (last one was a no show). After 2 months I called to cancel the order and stayed on hold another 1 1/2 hours waiting. Absolutely terrible customer service, total disregard for customers' time. If you don't carry your item out of the store, don't bother. Too stressful!

I was new to the IKEA world. Went to the warehouse to buy a kitchen island. They were out of stock, so I ordered online on 8/10. The online ordering is deceptive! They should not let you place an order on items that are not in stock and not be told immediately. No mention of my item being back ordered. My order confirmation gave me an estimated delivery date of 8/16. The day before my est. delivery, I called since I hadn't gotten any updates, after over an hour wait on the phone I was told my order had been cancelled - no notice, no refund - just cancelled! I stupidly reordered since I was told there were now 18 in the warehouse. I was given the delivery date of 8/26. I called today ( another hour + wait) to check on my order since I haven't heard anything again. I was told delivery is now "estimated" for the 29th! This is a fraud. They should be ashamed of this business practice.

I purchased the Best shelf as well as doors to accompany it in Ulm's Ikea. Upon arriving at home, I discovered that the doors did not come with hinges. It was stated in the store that the push-button door openers were optional and sold separately, but nowhere were the hinges mentioned. Quite upset, (what are we going to do with hingeless doors? ) I stopped and resolved to return to Ikea. When I did, I had to argue with the customer service woman that nowhere in my packages were the hinges included, and after a fair deal of time, she gave the hinges free of charge (pretty nice). At home, I discovered she had given me an incorrect part of the hinge. Not her fault- probably just a mistake- but still meant that I couldn't attach one of the doors.

My family and I visited the MN Twin Cities IKEA store on Sunday at 4:30 pm. I found a child's bed I wanted to purchase. I went to the aisle the bed was supposed to be picked up at only to find that the spot was empty. I asked a customer service person about the item and was told it was in stock but would not be available to purchase. Standing nearby was another party who overheard the conversation and told me they too wanted the same bed and were told the same thing. They had driven three hours to purchase the item. I asked a customer service person in aisle ten why I could not pick up the item. His response was that it was in stock but it was on shelf where a forklift needed to get it down. He said this could not be done until 9 pm.

I ordered a TV console to be delivered. First of all, the delivery came in 17 separate boxes - crazy. Worse, they forgot one box which had the hardware components to put the thing together. When I called they said it would take two weeks. Well everything was laid out and opened on the floor before I realized that they had missed this one critical box. I told them that I needed it the next day as it was for a business. They said okay but nothing showed up. Well, the cheap price is obviously there for a reason. I will never order from IKEA again.

Order Tracking System is Ancient, Atrocious. My girlfriend and I bought items off of Ikea.com. They send you emails that your order is ready to ship, has been shipped. They call you the day before your delivery arrives and give you a 4 hour window. To get that window again, you have to call.

IKEA has this "missed you" charge of $50 - and of course will not set up a time. "Between 1 and 5" is what they tell you. If the delivery truck "misses you" then it costs $50 for a "2nd delivery attempt". DO NOT BUY ANYTHING FROM IKEA. BOYCOTT THIS EXTORTION. THIS IS EXTORTION.

On 8/18/18 I purchased a sofa at Ikea Brooklyn. I was assured twice that it was in stock. Delivery was scheduled for today. An promised 8/15 confirmation call from the delivery company never came. I spent all of yesterday trying to reach Ikea or deliverer by phone. At 11PM I was told that the sofa was out of stock. At 6PM Ikea e-mailed me what looked like an order confirmation, but turned out to have a very faint, bluish printing CANCELLED. I would advise NYC dwellers not to waste the day of travel to Ikea's remote location, but shop close to home, where you can at least return promptly to the store with your complaints. A friend who teaches at the Business department of New Jersey's premier University plans to use the above story as an example of how not to conduct business. A special study of Ikea's Customer services phone service is also planned.

I ordered a simple table for a trade show. They only shipped the legs. After waiting 1 hour on the phone, I was told that it would take two weeks to get the top of my table. Great, but my show is in a week. They said that they would "expedite" the shipment and follow up but I have not gotten any response. There was no apology for their mistake nor was there any urgency to get it to me. I am now back on the phone still waiting after 50 minutes to find my table top. For a company this size, they should be EMBARRASSED how they treat customers. I don't care how cheap and chic their prices are for their products. They SUCK. Will NEVER EVER order again.

We were trying to buy a bedroom set at West Chester location, Ohio! Young salespeople were trying not to help us, pretending that we were asking them stupid questions! They grabbed the first flyer with info, that turned out to have wrong numbers, not the queen set! We had to return to fix it! While we were checking one dresser was sold out! Delivery is about 300 dollars! They did not deliver all the items! One was sold out again! They gave us a store credit! For delivery they used some cheap moving company "Economy Moving"! They did not arrive at the mentioned time! After they delivered, we found out that did not deliver one of the 2 small dressers! Started assembling, and it was horrible - a bookshelf broke while we were assembling it! Super cheap material! Wasted time and money! Useless customer service! Pay more, and buy better furniture!

On August 17th, I visited the Robinson Twp, PA IKEA to order $3500 worth of furniture. I wanted delivery for Friday the 21st and was told I would have to pay $25/day storage fee since the first available delivery day was the 19th. It clearly states on the IKEA website that the storage fee is $10/day for delivery 13 days after the first available date. I showed the salesperson where it states this on the website. He called the manager but she would not budge, nor would she speak to me. My options were to come back on Thursday (70 mile round trip) to order or phone the order in (3% fee). After I left the store I researched IKEA complaints and was astounded at the lack of customer service by IKEA. Needless to say, I am not ordering from IKEA. They lost a $3500 sale and any future purchases for not honoring what is clearly stated on their website.

Purchased a sleeper sofa from IKEA in Elizabeth, NJ and paid for delivery and assembly ($104). Delivered per schedule but the delivery guys said another assembly crew will arrive in 10 min. No assembly crew show up until after 2 days after many phone calls and hours of wait on the phone. Assembly crew finally came and said one of the parts is broken and I have to call IKEA customer service for replacement delivery and they left. Called IKEA, again after hours on the phone IKEA said they will get back to me in the next 24-72 hrs to arrange for re-delivery (after 72 hours they will call just to arrange for delivery). Still waiting for IKEA call...

I place a large order with Ikea online ($7000). That was fairly easy. But then everything went downhill. I requested an AM delivery; the truck came at 3:30 PM, but did not seem to know that you cannot stop or park on a main thoroughfare in Toronto (I had the delivery to Eglinton Ave West) after 3 PM. When they called me I had to argue and insist that a second $1000 delivery charge was not appropriate. I finally arranged delivery for three days later. My delivery came, but there was "no time" for my receiver to make sure that the delivery was correct. I arrived in Toronto the next day. 310 MOVE came the following day, and they were the first to note that several of the pieces were incorrect; missing; broken; or just extra. They lost a couch. The dressers were the wrong colour. I did not order several of the pieces that were delivered. And the plates were broken.

I ordered an Ikea kitchen on July 30th and my delivery was setup for August 11th. My total cost was right at $4200.00. The delivery company showed up on the 12th, handed us five pages of items but only delivered about 10 items and left. I called them to make sure there wasn't a mistake, they told me that was all they had and to contact IKEA. I did so immediately. The first person was horribly rude and demanded I call back when I have a list of what we DIDN'T receive not what we DID. That was after I had already been on hold for 45 minutes. I did as she requested, called back, stayed on hold for an hour and a half, and told another lady every single item number and quantity that was missing. They told me they had to contact the delivery company first and would get back with me later. She told me to try calling in a week. I didn't that I would have to wait that long for an update but I dealt with it.

Purchased Black KIVIK BOMSTAD sofa from Ikea in Elizabeth, NJ. Leather cushion is torn. Required 90 day proof of purchase. Firm policy - no exchange or purchase of replacement cushion. The customer is always right is not Ikea's policy.

IKEA state the following when placing an online order: "Your order has arrived at the local delivery company. You will be contacted by the delivery company the day before your delivery to be assigned a shorter time window." Be aware that they do not call you before the day of delivery and do not provide a specific time frame. They provide a 12 hour time frame. IKEA charge $100.00 for deliver and if you miss the delivery, then you will be charged an additional $48.00.

My sister and brother-in-law decided to gift my parents a new fridge. Living in Jersey City, apartments are rather small so we knew getting the fridge in the door would be tricky. The delivery service that IKEA chose for us was horrible. The two guys who came to my parents' apartment were incredibly rude. Seeing that the hallway was tight, they made zero effort to even try to bring the fridge in. They left the fridge right outside as I ran to clear a few things out to make more room. Although I never expected them to help they flat out told me it's not their responsibility to help me in any way. I told them I don't expect them to help me but they can at least wait five minutes while I quickly make more room for their ease. They kept grumbling and complaining and kept saying they can't help me. Once again, I'm not asking for help. In the end, I told them just leave the fridge outside and I will bring it in myself.

So, I attempted to purchase a bed from these guys and it has been a $450 Night fraught with just about every red flag on fraudulent companies I can think of.

Bed broken. I have been trying to get your number. Runaround. Will contact BBB or an attorney. This bed rails/frame/etc has fallen on me/dog. I am done trying to reach you. Will drive to a store. Here are a few pictures. Now even if you get this l will be shocked. This should have never ever happened.

Could not complete kitchen cabinets purchased at IKEA for 2 and a half months because the SEKTION drawer fronts were UNAVAILABLE. I only got them then because I threatened to sue them for an injury I received when their employee slammed my thumb in the tailgate of my truck while helping me load other items I had purchased there at a later visit.

Missing part call many times. Terrible customer service.

I'm writing today because of service I received at the IKEA store in Sunrise, FL. My family and I have been loyal customers to this store, and been hundreds of times. And we've seen countless people bring their small pets inside the store. We was also told that pets were allowed. And IKEA website states that pets are allowed, just not allowed on certain floors, such as the floor with the restaurant etc. But the day we finally decide to bring our small dog to the store, we was told that pets aren't allowed. And the manager, who go by the name of Charles told me, "IKEA website policy isn't the policy" and wouldn't allow us to bring our small dog into the store.

I ordered a kitchen sink from IKEA, which they said was delivered. What was delivered was a sink drain. I tried to call the line listed for problems and was placed on hold for over 30 minutes. I tried to send them an email but they say on their site that you should expect an answer in 7 to 10 days - that is ridiculous!! This is absolutely the worst customer service of any retailer I've ever encountered and I can't believe a company can even stay in business with that bad a track record. I still have no resolution because I can't reach the company.

On Aug 1 in the evening I visited the only IKEA store in the Boston vicinity - in Stoughton/MA - about 1-hour drive from Boston. When I had my cart filled and ready to check out, an evacuation of the entire store was ordered "for technical reasons". The entire store on a Saturday evening. You can imagine the chaos, hour long traffic jams and frustration. They would not tell what was going on, only 1 hour later they would say upon asking staff and police that there was indeed a bomb threat and that the building would not re-open that day. Later on, it emerged in the press that actually an Ikea store employee placed the bomb threat. I am not making this up. I would add that if this was a bomb threat this was a very badly organized evacuation - people were allowed to access the parking lot situated beneath the building! Guess what happens if there is really a bomb explosion - where does the debris go? up or down?

I live in the UK but have a property in Spain. I was going to buy a Tidafors "L" shape sofa for my lounge. I checked on the Ikea website and was amazed to find the difference in price for the same item was over 130, being cheaper in Spain, where VAT is higher, than the UK. Is this just another sign of Rip Off Britain? Because there can be no other excuse for it. Needless to say, as it came flat packed I bought 2 in Spain and took one back to the UK when I next drove up there.

I ordered several furniture from Ikea to be delivered to my new apartment. I paid for the furniture, pick up and delivery as well as assembly. I was happy when the delivery arrived on time but the delivery guys told me they could not assemble my furniture if they cannot find parking! I told them to drive around and look, but they insisted to reschedule on a weekday. I explained that I work all day Monday through Saturday and I need my furniture assembled immediately, but they simply refused. They were rude and not helpful at all. They told me to call customer service, and I tried, and was on hold for 5 hours with no result!

My son ordered several items for his new apartment, via phone order, including a bed, mattress, desk and dresser. Once order confirmation arrived, it took a 3-hour wait on the phone to schedule a delivery window. The delivery arrived on time, but the mattress was missing. Two days, and 3 phone calls (totaling 5 1/2 hours on hold) to IKEA Customer Service later, there is still no resolution. And, on the most recent call to Customer Service, after 2 hours on hold, the call was inexplicably terminated. After reading the abundance of reviews on this site documenting IKEA's clear disregard for their customers, I wish I had seen this information prior to placing an order. I will, however, NEVER shop at IKEA again.

This company has THE WORST customer service ever. I never write reviews, but this is worth my time (since I am STILL on hold). All I need to do is change a delivery date. I waited on hold for 40 mins yesterday, and finally hung up. This is an unbelievable waste of time. You should be able to change an order online, or they should have better customer service. I am FURIOUS!

The kitchen looks fantastic. The install done by myself. The thing is my kitchen, in my eyes and my receipts is less than a year old and DISCONTINUED. Wish I was told that when I purchased it they were changing their lineup. I have yet to run into any real road stops with customer service with the countless misorders and wrong deliveries. All and all they get the one star for that. IKEA should be thankful for the masses of people who buy their product and how affordable that makes it. I just want something or an apology for the countless mishaps and inconvenience I have had driving to and from their store, not to mention the time wasted on hold to fix a mistake made by others. It is not like this stuff is free and we are all made of money. I will not recommend their kitchen line to anyone anymore after hopefully my last order mishap to my new discontinued kitchen.

Really enjoyed the experience of designing and ordering my IKEA - the service I received in the showroom was great. However I am still awaiting a call back from the disputes department as I am missing 3 doors on my order. They have decided that I haven't paid for them? They are shown on my IKEA plan - the several pretty pictures they print off you but still they claim they weren't included. Surely when they designed my kitchen and said "this kitchen, this price" you aren't then expected to ask if half the doors are included but not the other half? They've send the brackets and the handles.

I bought a wardrobe one month ago and the sliding door started to warped. Prior to that they sent me two defective drawers and insisted that I've to pay, again, for delivery to exchange the defective drawers. After much negotiation then they agree to make an exchange and delivery the drawers FOC. Technically it's not even FOC cause I actually paid for delivery to send good working condition items not for defective ones. Over the period of one month, I've sent 3 emails with photographs and video to show the defects but no reply at all. I've to call the customer service hotline numerous time, being transferred around to various different people, with promises to get back to me but it's all empty promises. I just called and again, they promise to call me back. I've been lied numerous time on this "we will call you back". I doubt they will call.

The most awful experience in my entire life! I went to IKEA store located in Houston- Texas, because I needed to buy a futon. I was told the delivery fee will be $59.00 dollars by an employee. Instead they charge me $107.17. Their delivery charge was expensive! The futon cost $269.54. I practically paid half of the cost of the futon in delivery charges. On Sunday, I receive a phone call from the delivery company, and the delivery company told me that they will arrive at 10:00 am. I waited outside my apartment for the delivery truck and they did not show up. Then, they call me again saying that they will deliver the futon today between 9 am or 1 pm. They did not arrive!

I understand delivery windows, but also believe in fairness and kindness. Were given a delivery window of 1-5 on a summer Saturday afternoon. Most businesses will agree to give you a 30-minute courtesy call before delivery, but not IKEA I guess. IKEA not even willing to give the courtesy of calling when they are going to be late, after a four-hour wait. This just shouldn't be the way a business treats its customers. You'd assume this was a free delivery. Not even that...

Never will I order there again. This is the absolute worst customer service. I have waited two weeks for it to be delivered from its scheduled delivery. My delivery had been rescheduled 3 times and each time it's a no call, no show. I'm disgusted. I have wasted three days waiting for my couch and called every day for it. I will NEVER order here again.

I purchased this twin bed from IKEA and the wooden sheath trips off every night when I sleep. I tried to fix it for 15-20 days by waking up in late night. Later got fed up and slept like that as IKEA is far from my place, and got my back hurt due to improper shape of bed. When I returned them they told us "it's usual case and we don't consider this as an issue so we can't proceed any further with your complaint", which was really insane. And she has this arrogant behaviour when she spoke to me on phone by not responding to my questions and only says 'case is closed'. If given option I would rate In negatives for them and their quality of goods.

Wow first and last time shopping at IKEA. I bought a large wall unit (order #**). I paid for picking, delivery and assembly, but several pieces arrived either wrong or missing. Now three weeks later I still don't have all the missing parts and I have to call IKEA every couple days to find out why I don't have the missing parts and each time the call lasts from 30 minutes to an hour and a half. Some of the missing parts have arrived via mail or FedEx but three shelves are still missing and I was told it's because I needed to pay for them. Well two days ago after an hour on the phone an escalations supervisor said the store would make an exception and take the whopping $15 payment over the phone. I was told they'd call me within 30 minutes to take payment, but no one ever called.

I just left Ikea and experienced horrible customer service. I was told I had to pick up my furniture which I picked up my furniture (which I bought at 8:30 pm) no later than 10 am. I explained to the manager that I could not come and so early because I work and if it was okay I came by during my lunch time. He immediately said no and suggested I returned it and bought it again tomorrow whenever I could come in. I was appalled by such a ridiculous response. How can someone who is in management suggest such an absurd solution instead of trying to accommodate the customer. All in all I am beyond disappointed with the customer service in the Ikea Doral department. I expected so much more from such a renowned company.

We ordered our new kitchen from IKEA. We are so angry and disappointed. They made a mistake on inputting the counter top order. Never returned phone calls or emails. Installers made mistakes and gouged our island in several places. Did not return to finish the job. Very poor workmanship. Did not show up when scheduled. Charged way more than quoted.

I'm in Ikea not for the 5th time in regards to Ikea's mess up. I ordered a kitchen but of course pieces were missing and I've had to come in several times to rectify their mistake. Then... they gave me the wrong pieces. They can't seem to get it right. If you're having your kitchen delivered, I suggest you tick all items off the list as they are delivering or you'll be screwed!!

Terrible customer service. I bought a STOCKSUND bench whose label said that I have to consult with staff to buy this item. The staff helped me print a list and told me that were pieces I need for the bench. When I got home, I found my bench missing four legs! Ok, I thought Customer Service might help. So I called them. But they turned back and told me I had to go back to the store and buy the missing piece myself. It's like 'yeah, we screwed up and go ahead fixing it yourself'! No regret! I have to drive 40 mins back to the store and nobody seemed care, but asking me to buy the missing piece. Ok, there is no problem paying the four stupid legs, but how about my time? Will IKEA pay my time back because of your fault?!

This is in reference to: Case # ** Order # ** IKEA Store: E. Palo Alto. On June 13, 2015 I purchased and scheduled delivery and assembly for June 28, 2015. Despite being in constant contact with IKEA and the delivery company that morning, the delivery scheduled for June 28 was never made. We spoke with an IKEA customer support representative that afternoon (Stacey **, ext. **) and we rescheduled the delivery and assembly for July 18 between 9am - 1pm PST.

IKEA East Palo Alto - My bed frame was supposed to be delivered on Wednesday, July 22. It did not arrive. I called Ikea 6 times and received no answer. I left a voice mail two times. No response at all by Friday. Where is my bed frame? I will buy it at another store. Ikea has zero customer service.

Horrible customer service and service. They don't know how to deal with people and help them. There are many furniture shops with free shipping... When we bought king size bed, we ordered the box spring and we ordered it. When it arrived it's only one half. When I called them they said we need to buy another piece to complete it....

Is it possible to give a company negative stars? If I could, I would, because this joke of a business deserves no stars at all for the utter nonsense they've put us through. We purchased four kitchen cabinets. FOUR. Two to build an island and two to build a pantry. They delivered the wrong parts. They failed to deliver the right ones and THREE months after we ordered parts we are STILL waiting for ONE drawer front. We can't order it online unless it's in stock locally (WHAT?!). They show stock showing up on a particular day and when you check again first thing that morning they show NO stock!?

I purchased a small table in the Paramus, NJ store. When I assembled the table at my home in Virginia 2 days later, I was horrified to discover as I flipped the table on the next to last assembly step that the top was very damaged. The surface is badly discolored, with an area that looks like it suffered some kind of water damage, and the texture is also weird and splintery. One side of the table has bizarre red and green marks on it. The table should just look like unfinished pine. The box was intact and undamaged.

I bought a mattress online for my daughter and her wife. They (my daughter and her wife) said the mattress was terribly uncomfortable because the springs poked them while they were sleeping. This was not the case in the store where they tried out different mattresses. Hence, I tried to return the mattress by calling customer service and spoke with 3 different operators. I was told by the customer service operators that IKEA online does not cover return postage even when a customer receives a product that is not acceptable.

I was looking for a specific sink that only IKEA had. Price was the lowest I could find which was a bonus. I don't live near an IKEA but when I was traveling I found one that was on the way home. I thought it would work out perfect. So on the way home we stopped at IKEA. We walked thru the entire store. Finally got to kitchen area and they told me they didn't have it in stock. I thought this is IKEA. It's huge. How do you not have this? So ok my fault. I should have checked. Got home and checked every store that was a possibility to have a relative or friend pick up for me and get when would see them. Luckily my in laws were coming to visit. I asked them if they could do it and they said sure as long as it was the store close to them. I called the hotline to find out when it would be in stock. The customer service tells me the next Saturday they would have three.

If you want to get the worse after sale services, go to Ikea. The vendor which does the assembly for them is the worse I have ever seen. Unprofessional & rude staff. It feels they are doing favor taking the money from you and doing their job. DO NOT PAY IKEA THE MONEY TO GET YOUR STUFF ASSEMBLE, IT WILL NEVER HAPPEN ON TIME. Ikea needs to change their vendor as soon as they can.

So I found a really cute couch that I liked and in the right color. I go through and place the order online. So far okay. I then get a email notification that delivery will be between 9 a.m. and 9 p.m. Being a understanding soul I think that when they get closer to the date they will contact me about a shorter time window. The night before I get a automated call that the delivery will be between 4 and 9 (alert #1 -- this is the lazy cost effective way of not having to talk with a customer). Problem is I have a 3-7 appointment.

One time the security counted the numbers of items I purchased wrong before I pushed my cart out of store. She missed count and insisted I only paid for 12 items. Then she used speaker saying she had a "discovery". Then another security came then counted again finally count all items correctly again and let me go. On my way out she made me look like a thief and I contacted IKEA store customer service representative, manager. NO ONE had ANY Decency to even acknowledge the mistake, and Apologized. I will NEVER GO TO IKEA in Brooklyn. They are filled with overworked, nasty workers and security staffs who doesn't know how to count, not to mention the Arrogant nasty attitude. I keep posting my comment on their Facebook, but got all covered up.

Not only will I now avoid Ikea at all cost, I also hope to prevent friends and family from falling for their propaganda with my story. When we moved we needed a kitchen and some furniture to fit the new place. Short version: driving to Ikea several times for no result, spending hours on a "hotline" without result, loose doors, no matching colours, no assembly, I am stuck paying for everything Ikea promised me a refund for and the promised compensation for their blunders was simply cancelled. That's customer "service" a la IKEA.

We bought a table and 4 chairs for a breakfast room area, and there was a display reflecting 4 bar stools which were covered with cloth (as you would expect them to be). We got home to put them together and discover the chairs are not covered, only foam with gauze wrapped around them - who sells things without them being complete? There was an adorable display of a rod holding 3 ceramic pots for herbs. We discover you have to buy the pots and rod separate. That's OK, would be nice if it came all together but OK. We get home to hang them on the wall and discover there are no hooks to attach the pots to the rod. Once again, IKEA has sold us something that does not have all of the parts to actually use the items.

Man, I really wish I had read all of the reviews here first before buying an Ikea kitchen. At this point I've decided to cut my losses with the Renton IKEA. I've spent countless hours there designing a kitchen for a rental house, and it was truly the biggest waste of time EVER. Spend the extra money upfront to get it done by Home Depot if you have any kind of schedule you have to stick to. As you can see from all of these previous posts, there is practically a guarantee that it will take a month longer than promised to get you your order, or like in my case they will lose it completely.

I have ordered over $800 worth of product from IKEA Brooklyn store and they delivered a dead plant with a broken pot, which I refused to accept for obvious reasons. It has been 2 months now since the delivery and I still did not get a $33 refund (for the plant and pot) from them. I have called customer service about 8 times now with wait time over an hour for each phone call. Each time I was assured that this issue will be resolved and someone will call me back. Guess what, I have yet to receive one callback from IKEA customer service. I am shocked that they have made such a big deal over a $33 refund (which was clearly their fault) when I spent over $800 at their store! Oh and yeah - still received no refund. Needless to say, I will never be shopping at IKEA again and do not recommend to anyone.

Once again I was disappointed by Brooklyn IKEA. I have never experienced such lack of care and such rude "customer service" as I do each and every time I have been to this location (I now I drive to New Jersey and Long Island locations). However, the item I needed was supposedly sold in Brooklyn IKEA , and so I went. The online system said they have TEN in stock... I check at 4 am before being one of the first customers in the store....And they had ZERO! When I asked about the inventory I was told ten times that they update every 30 mins. It was pointless to argue with a person that has no logic when I kept explaining I checked before I came to the store AND I checked on my phone, and guess what? It still said 10 in stock! I asked to speak to the manager to which I was told they don't have one and they have a different one all the time. Overall, horrible customer service, nasty attitude and inconsistent inventory.

I went the Atlanta Ikea to buy a bed for my daughter... I saw something that I liked and tried to pull it off the shelf then realized I would need to have it shipped because it was too big for me to take. I asked a rep to tell me what the shipping cost would be, he said $100 then said he wanted my name and address, but never mentioned he was placing the order. I just complied and next thing I see is an order sheet to pay. I paid for it and didn't realize til I got home. I was charged an additional $20. I just got annoyed and decided to call in to cancel. BIG mistake. I waited in hold for 2 hours and was transferred 3 times. They ended up charging me a "picking fee". I still have not gotten my refund back and it is now day five. I want my $600 back otherwise I'm going to file a claim with my bank. I will NEVER do business ever again with Ikea.

I purchase an entire kitchen from IKEA. Delivery was set for a Monday and I took the day off from work. The delivery company confirmed delivery time on Sunday night... then called me Monday morning to tell me that they couldn't deliver because IKEA never sent them the items. I spent five hours on the phone with IKEA customer service. Why didn't they call to tell me there was a problem with my order? Why did I hear from the delivery company? All I got from IKEA was a "sorry" and they offered me a $100 IKEA gift card for the inconvenience.

Extremely displeased with Ikea - never expected this level of service of rather "no service". We purchased stuff worth over 500$ on Saturday 6/27 and paid another $80 for the shipping which was promised to be delivered on Sunday 6/28 between 9 a.m. -1 p.m CT. It's Tuesday, 6/30, 7:22p.m. and our stuff has still not arrived. I have had to call XPO (their delivery partner) so many times to try and reschedule - the customer service never seems to be available and now that I finally got through, they have tentatively scheduled for Thursday. Neither Ikea nor XPO service bother to call to try and either find out if the stuff that has already been paid for has been delivered or if not, then make an effort to reschedule. Extremely disappointed. Not done. Not expected out of an organization like Ikea. They just lost a loyal customer.

I ordered several pieces of furniture for my business office. When the furniture was initially delivered they brought the six desktops we ordered, but neglected to bring the 24 legs needed to assemble them. They brought the four drawers for the FJALKINGE shelves, but no actual shelves. They also delivered two headboards that we did not order. I called the customer service number, waited on hold for 30+ minutes, and explained the problem to the CSR. She promised that the missing pieces would be sent out immediately, expedited, and the delivery company would pick up the headboards. 5 days later the delivery company came and delivered the legs for the desks and two umbrella stands that we did not order. They left the headboards.

Well I say it's been about 4 months since I filed a complaint with the Paramus store. I got the runaround from customer service, the store manager and headquarters, and nothing. After 10 plus emails of complaints my last one from them was that they were looking into the matter and would get back to me ASAP, lol. What a joke, crickets. Yeah I've completely cut the Paramus store out of list. I would rather go Walmart, Kmart or Target before I shop at any of their store ever again. The disregard they have towards customers is disgusting. Too bad we have to put stars, cause I would put none. They don't even deserve ONE!!!!!

Bought a wall full of large cabinets that come with doors. We arrange for delivery. The cabinet outer shells arrive but without the doors. We call and try to get them to deliver the cabinet doors but they flat-out refuse to do so. So we are forced to drive to the store to pick them up. We called beforehand and arranged with the in-house staff to make sure that all 14 doors would be there. When we arrive, only 12 of the 14 doors are there. We talk to ** who tells us that "it is impossible" that we arranged to have the doors there for our pick-up. So not only are they incredibly incompetent, but they are calling us liars to our faces. This level of customer abuse is just astonishing! It is appalling.

I had the online customer service experience of my life today with IKEA. I had ordered a mattress via phone a week ago (because their online ordering service was not working). I specifically requested that the mattress be delivered one week later, which was the earliest time that they could do it. I learned today, a week later, that IKEA instead scheduled the delivery for a week later - so two weeks after I ordered it, although I was very explicit about needing the item sooner rather than later. Today, I am on the phone trying to get an earlier delivery, which I have been told is very unlikely. I have been on hold so far, for a total of 1 hour and 20 minutes and have no idea if this will get resolved at all reasonably. I am furious and very unlikely to shop at IKEA again. This is the worst customers service of my life.

I returned merchandise for a refund - over $126. Every time I call, without even checking on it, I am given a new amount of time it supposedly takes to show up in my bank. No money still and it's been weeks. I was a loyal shopper getting others to go as well but we're done with those thieves forever. Today I meet with an attorney and I start looking for others in the same boat.

This is not the first time that I have bought a kitchen from IKEA and after purchase, they have fallen short. This time I am doing a kitchen in a rental unit and I hired a contractor. I was told that my delivery would be on a certain day and I never received a call like they said, the night before. When I woke up the next morning, I called IKEA (which is a whole other issue because they don't make it easy for you to speak with someone). I waited on the phone for 30 minutes to speak with someone. Of course they did not have the correct phone number (the number they used was my tenant's and I told them to change it to my number), so they assured me that my delivery would be coming on that day and gave me the 4-hour window when it would show up. They also said that they changed the phone number and assured me that if there were any issues, they would call.

HORRIBLE DELIVERY SERVICES & CUSTOMER SERVICE... I've been waiting on office chairs that I ordered since May 21st. The 1st scheduled delivery showed up after office hours and we never received a call giving us a delivery window. 2nd scheduled delivery was the following week, May 28th. We were given a delivery window of 2-6 pm... I waited on the delivery until 6:30 pm and it never showed. I called the delivery company and they told me they were unable to reach the driver, but had left him a message and he would be calling to tell me what time he'd be showing up. Never got that call and he never showed up at all.

Ikea has many options for inexpensive rugs. Do not buy the ones with a synthetic backing! Not only is the smell strong and lasts for months, the chemical off-gassing is harmful to you and your family's health. We put an Ikea Snekkersten rug in out living room for a month and then removed it because of the chemical smell. Now 3 weeks later the smell from the rug is still hanging around and our eyes start to sting in the room. Those are some mighty chemicals! I looked it up and they classify VOCs (Volatile Organic Compounds). These are especially not good for kids or pregnant moms. I strongly encourage Ikea to label "contains VOCs" on these rugs.

5 years ago we buy a mattress with 25 year guarantee. Well a week ago, 2 spring pop up at the middle of the bed. We can feel the bump. We went at the Ikea in Emeryville CA to change it but the person who attended us call the manager because she see a stain in the mattress, and make the assumption of this is look like blood. Of course its not but the manager was so rude and just fought with us and he say that the mattress incurred in "inappropriate use" and the policy don't accept it please. 25 years guarantee. Jajaja.

I ordered a new kitchen for an apartment in London. Paid around £5000 in cash. I expected a quick install, very small kitchen. Computer customer list down for a month though clerks in the store were not aware, rebooting. Returned home, got an email five days later, ready to go. Came to England, initially received another person's kitchen, 80 boxes that went back, now a month later have three base units, one wall unit with no door, no hob, no countertops, no sink, missing base units. What I do have is a living room full of flat packs, some with other customer names. Delivery companies come with no item lists, not at the scheduled time. Stuck in London with no end in site, I may have to return to USA without a kitchen. I have no idea how to resolve. Any guidance? There is nobody in authority. Used IKEA installers as the warranty only applies if they do it and cabinets have to be altered to accommodate pipes etc.

My order no: ** and one of the item (Art Nr: 20120884) was missing and I reported a case for it ** and they told us that they will get back to me within 24-48 hours. But till now nobody has contacted me and finally today I went directly to the store and again waited for another 2 hours to get my missed item back. IKEA has such a pathetic and poor customer service of all. I'm totally disappointed with the IKEA customer service and no one is responding properly neither the toll-free number for customer service also always busy and I am not able to contact any representative.

I purchased goods in Dublin and I was charged for 2 items while only getting one. Overcharge was 20€. When I tried calling the waiting time was 20 mins. No one answered in 25 mins. I tried talking to ** and that was a total joke. I emailed my complaint and provided all the reference numbers on the receipt and have yet to get a response after 2 weeks. Eventually I got through to a CS rep who was very sympathetic but could do nothing because his system was down? I gave him all the required information. I then got a call from another CS rep who requested all the same information already supplied and I was told the overcharge would be sent to me. Now I get an email asking to go to the CS department in the store. This is the worst experience I have had in 50 years. I will never go near an IKEA store again.

Karlstad couch - We have had the couch less than a year, failed to keep receipt or at least haven't found it yet. The product is made so cheap that it's a wonder how it lasted a day! You simply can't build a lasting couch made of partial board and masonite. The side of the chair fell apart making the leg unable to stand.

I bought 4 table legs online, but since they were not the ones I wanted, I tried to return them. I called customers services several times before someone agreed to help me. I had to pay for FedEx to return the items, and a couple of days later I got the package back, no explanation what so ever and no return of my money. WORSE CUSTOMER SERVICE EVER.

I had ordered furniture worth way over 4000$ from IKEA. However, out of an approximate on 49 boxes they just delivered 11 boxes on the delivery date, stating that they had lost the other items and had to track it back. Waiting anxiously (my whole family had to sleep on the floor for nearly a week) for the delivery they finally delivered a couple of days later. In order to get my compensation they are "playing me around" by stating a manager will call (which of course he fails to call) and when I call back they state that there's no manager available and the current time! (It takes a good 15 mins or more to stay on hold and speak to a real person in IKEA. I must have waited an hour accumulated trying to contact customer support).

I ordered a mattress online to be delivered to my sister in Texas. I received a message saying they couldn't process my order. Called the number they gave me and the customer service person guided me through the process of re-inputting my credit card number. Apparently this hiccup deleted the delivery address and the mattress was delivered to me in Massachusetts.

We bought a Sultan Hanestad twin mattress in 2011, and let me just say this, you'd better attach your receipt to the mattress or your 25 years of warranty is worth nothing. Our son's mattress is less than 5 years old and has a nasty bump, because it seems one of the coils is out of its pocket and pushes up. I contacted customer service multiple times, but since I do not have the original receipt nor do I have a credit card statement from 2011, Ikea did not want to cooperate at all. Well, who else sells "Sultan Hanestad" mattresses? Ikea, du suger!

Service people don't get the basic premise of service: "Communicate with the customer!!" I was suckered by IKEA twice. Both times my order was wrong and was advised by CS that it was my fault for relying on IKEA sales people. I put together a $5000 order for wardrobes through the Elizabeth, NJ sales rep (**) over the phone and through email. I asked the rep to "Check the order to see if it made sense." ** called me to tell me the order was "fine" and took my payment info. That was the last time I ever heard from her.

I purchased merchandise online to have delivered. There was a window of several days to expect delivery - I was not given a choice beyond this. I received an email from IKEA saying that the deliver company would contact me to arrange for a shorter window for delivery - two days before. I received a automated call saying that my deliver was scheduled on a Friday, "please have someone over 18 available." I would not be home that day, (I was at a conference for three days) and when I called the delivery number back they did not give me the option to contact them to change delivery - only a message. When I called IKEA to rearrange delivery, they said it would be another $45 dollars. I cancelled the order and was refunded less the delivery charge. When I called to give feedback they insisted that I chose this date but I did not. They asked if I read their policy and I hung-up, frustrated.

Worst shopping experience of my life! I needed a desk - had it all picked out on their website, had the item # - tried to order it online for pickup - service was not available. Got to the store - NO ONE WORKS THERE. You cannot find anyone to help you with anything. They just want you to wander around for hours and hours. It took me over 2 hours to find my item, figure out where it was in the warehouse - find the warehouse, then check out. Upon check out I asked the lady if there would be someone to help me get it in the car. She politely said "yes, sure, there are guys (plural) out there at the loading area." Nope - not one person. I waited about 15 minutes - of course, since there are ABSOLUTELY NO EMPLOYEES, there is no one to ask for help.

On my recent trip to Ikea in Sydney I noticed large selection of animal leader rugs/throws. What was more disturbing was the animal was recognizable (cow skin)..Country material was shipped from apparently was Iraq. I'm so disappointed that respected cooperation has not yet made a commitment not to offer products like these. Safe to say I will be looking at my products in a more ethical place.

Don't buy from IKEA. Such a waste of money and time and energy, even GAS!!! Don't be fooled in thinking IKEA is cheap when you consider the amount of horrors we went through. On April 26, 2015, we ordered the IKEA cabinets for our kitchen remodeling. It's not a big kitchen since it's just a duplex. Assembly and installation by professional standards would have been completed in 2 weeks the most. Our design was just an L-shape cabinetry, base and hanging cabinets in a 50 sq foot or less kitchen area, the size of a regular bedroom. Their customer service first of all, in spending 2 days there looking and finalizing the cabinets that we wanted, did not explain that when there are parts out of stock, we will have to check online when these will be available, such as some doors, shelves, counters, hinges, etc. We ordered at the Carson branch. Only about 25% of the items we needed for our plan was available in Carson.

I have had the worst service from IKEA! I spent 3000 on a kitchen in January and scheduled delivery, but delivery never came. I have hired a contractor to start the day of delivery and put a deposit down. After an extremely stressful week of dealing with IKEA, I finally got my kitchen delivered but now out of pocket. $2000 for lost wages for the contractor and even after I got a letter in writing from IKEA saying they would compensate me for this bill. After months of phoning them, they have offered me 500.00 gift card.....I WILL NEVER SHOP THERE AGAIN! Brutal Customer Service.

I am desperate. I ordered two armchairs online. I received an initial message to confirm the order, but after that NOTHING. Nothing anymore. So I logged into "my" IKEA online account: but that's basically empty. Ikea's website is the worst in the world. They do not have a "My orders history" or "Orders status" link. Their "Live chat" is with a robot that does not understand anything, NOTHING, you ask "her"/"Anna". I called the 1888 number. I called over and over for 2 days and hung up only after about 45 minutes to one hour without answer. A voice says "Due to high call volumes..." It's IKEA! They don't have high call volume. If Amazon.com answers after less than a minute, IKEA should answer at the first ring! This has been the worst shopping nightmare of my life. I want everybody out there to know: DO NOT ORDER IKEA STUFF ONLINE. Go to their store, if you really have to. (There's no IKEA in the State where I live.) What do I do now?!

I bought our kitchen six weeks ago. 7 important pieces is still missing. The logistics is a disaster. The kitchen department is very unhelpful and rude. The first time in my life I filed a complaint. They said someone will call me... but of course nobody called. I just want to survive my Ikea experience... then I will not buy anything ever from this store. PS: I was a big fan before.

You go to store, have a colleague help design a wardrobe who orders the wrong part. When it is delivered (which you pay for naturally) it's wrong and you have to go back to the store as the contact center closes before the delivery windows finish. Can't get the right parts organized for the next day so assure you it will definitely be the day after. So you wait in all day for nothing to show and the day after you spend over 6 hours between the contact center and the store with them "apologizing" about them making a mistake and they will do their best to get it out the new day. Never mind plans that have been made at all. If you order from Ikea be prepared for them to mess you about all over the place making mistakes and punishing you because you liked one of their products enough to shell out the £400 to begin with. There is still no resolution.

My recent experience at IKEA in Stoughton, MA was terrible. I had ordered several items online on May 1st with an expected delivery date of 5/13 with a merged order. A partial delivery came on 5/13 with 1 order minus the merged order with no explanation of the missing ordered items. Followed up with IKEA and delivery service and spent up to 2 hours working thru the online customer service and escalation to management. I expressed my dissatisfaction with my missing order and now having to reschedule the delivery to a date that was a huge inconvenience to my project. What was most troubling was the fact neither IKEA nor the Delivery Service seemed to care one bit and basically told me, "Too bad", and simply apologized for the inconvenience, offering absolutely nothing to make this right. Even after escalating to management, they basically didn't seem to care or acted like they couldn't do anything with the delivery to help expedite it. Really?

At the playground, where kids are supposed to have fun, the manager and her staff made it a truly awful, scary and a traumatizing experience for my 3 year old son and for the rest of the family! They should be trained on how to deal with kids before they are assigned to such a position! Location: Ikea at Millenia, FL.

I ordered a desk from Ikea. Paid more for the shipping costs than the desk. Over $130 for shipping. Unfortunately we missed the first delivery attempt. Ikea proceeded to cancel more order, send the desk back, and keep my $130 shipping. Most companies would have charged much less for shipping. Secondly, they have given me more time to reschedule (I was traveling out of town). They never sent me an email telling me they were going to cancel my order. I will never deal with Ikea again. Very poor customer experience.

I have been a huge fan of IKEA for a number of years. I was so EXCITED about finally remodeling my kitchen and when the new SEKTION system came out and they had a 20% off sale. I jumped on it. Then it went downhill from there. When I purchased my cabinets some of the parts weren't available presumably because of the dock workers strike, which is over but was causing some disruption in deliveries to my local store. The salesman said it would be a couple of weeks before they got more stock in. I'm thinking, no problem it will take me that long to tear out my kitchen, do the wall prep, and the electrical.

Ordered a kitchen, could IKEA get anything right? NO. I arranged for builders to be ready to install 9am, IKEA promised delivery 9am. Come 2PM nothing. After countless calls it arrived. After paying the builders to stand around for 5 hours we discover half of the parts are missing, called them!!! Oh yes they are out of stock!!! Thanks for telling me IKEA! 5 return trips later I at last have all the parts.

I had guest and bought a sofa bed. I had tight schedule and unfortunately the assembly team distinguished all holes for screw was defective. I called customer service and mentioned about my tight time and I need it until weekend but they just said the ridiculous schedule for me and never understand my situation. The thing is this is IKEA fault but I faced a terrible situation. I understand that IKEA product and customer service is a **.

I will start by stating, I have heard basically nothing good about the local Ikea retailer by us. Delivery issues, assembly so complex that it would be easier to solve, "the Riddle of the Sphinx" and so forth. The issue is we desperately needed a new bed set due to the stuff we had being older than our children who have moved out of the house. I searched online for bedding and frame sets and found that we would basically need to cough our first and last born for a set we liked.

Here is the typical game of some foreign corporations. Joined IKEA card program. Asked "Do I need to save receipts?", answer was "No need. If you show us your card, we have it in our system." Well here is what happened. Acquired more than $2000 dollars worth of merchandise, including a full kitchen, some tables and chairs and two $29 lamps.

I was not happy with the delivery service. The service people arrived and had no record of the fact that I paid to have my old mattress taken away. They called their boss and, fortunately, he confirmed that I had paid for this service. Also the queen-sized mattress came in a huge box, which the delivery people were about to leave it in. I had assumed that they would unpack it and place it on the bed (it is a latex mattress and weighs over 100 lbs, according to the packing slip). I was never told that unpacking that huge mattress was not part of the delivery service and was very upset (being a senior citizen who did not have the strength to unpack or lift the mattress herself). The delivery people said only mattress companies provide that service.

Placed an online order for $3000 in November. Got a call back stating some items were back ordered and they would call me when they were in stock. They would charge my credit card at that time. Months go by, no call. I called and was told same thing... "back ordered". April rolls around, I travel across the state (only store) and place the order in the store. The guy who placed my order looked in the computer for the first order and said, "The online store is separate from us. They don't even show your order at all." He placed my order and we arranged delivery for the next week, scheduled around my traveling.

I purchased a new washer just over a year ago (along with a new kitchen cabinets) at IKEA Brooklyn. The salesman convinced me to go with the more expensive model as it is quieter and confirmed that it had a 5 year warranty. The dishwasher stopped working over 2 weeks ago and I scheduled repair through IKEA/Whirlpool who came out and said the part needed is no longer available.

I have severe arthritis in my knees. I walk with a cane and am unable to stand for very long or walk long distances. I wanted to go to Ikea this weekend and sent an email asking if they had a motorized shopping cart available. I mean the store is huge. This was their reply: Thank you for contacting us. We are happy to hear from you. Regretfully, IKEA does not offer motorized scooters, however we do carry the manual wheelchairs for customer use. We are aware that some retailers currently offer motorized scooters and/or electric wheelchairs. Since the safety of all our customers is a priority, IKEA has chosen not to furnish these in our stores; however, customers are welcome to use their own at their discretion. We hope this information has been helpful and we thank you for the opportunity to assist you. If you should have any additional questions, please let us know. We will be more than happy to assist you.

I recently purchased cabinets from IKEA and had a contractor install them for me. However, when I went to IKEA, the first gentleman to help me, created my kitchen perfectly, then when I went to purchase they no longer had that style. So when I created my second choice of the new models, one associate did not even want to assist me. I finally had my husband get someone, another gentleman who also created the new one. When I went back to purchase, the associate a female, had issues getting my order correct. So when she got it right, I purchased. I had to go back to get my 20% off offering they offered and then that day I also purchased my counter top. Again the associate could not match the previous estimate. Finally she did and got the 20% off. So when it came down for them to deliver the products, some were missing.

So we wanted a few kitchen cabinets for a bar/desk area... sounds simple enough right? IKEA had good pricing and the massive Centennial complex would seemingly be easy pickins. NOT SO!!!

I was awoken last week to a horrible crash... My IKEA installed kitchen wall cabinets had fallen off the wall, breaking all China, glasses, pottery and food products in its wake. I have lost everything. They installed a 2m x 4m L shaped wall cabinet with 5 screws, unbelievable. When the installers came in, they seemed competent skilled and able... I stepped back and let them do the work. I should have been watching like a hawk. A very hard lesson learned. But who will replace all the depression era glasses or my grandmothers pitcher... Yet to be determined. Expect all the BS about ordering the darn stuff and the delays (we had to jump hoops) but watch the installation carefully!

We bought a 9 by 9 kitchen. We want them to install that for us and also asked them to take of our old kitchen. We also pay them to do the size and everything. We say one company is good to do everything so we pay them. We made a appointment for delivery. They delivered our cabinet one week later. After that they send one person he work 4 hours and left. We called ikea and talk 2 hours. The next day they send three men. They work 3 hours and take break 4 hours talking on their phone. And they left. Now is 2 week we didn't see any of them. I call them many time no body help me. Finally they called me and told me they come next week. I don't have a kitchen. Everything is in my living room. I live in a small apartment. They don't care. They just want money. When they get it they forged about their agreement.

I drove to one store three hours round trip to get a sink which was out of stock when I got there even though the internet said it was in stock. They wouldn't let me order it in advance for when the next shipment came so I drove to another store five hours round trip to get the sink. I got it and was so happy but when I got home and opened the box, the sink was cracked! I called the company and they said the store would call me the next day. No one called so the following day I called a supervisor who told me the sink is out of stock and won't be in stock for two weeks. That was it. No offer of anything else, no help at all. So now I will have no kitchen sink for six weeks thanks to them. Horrible customer service! I will never recommend this store.