Huffman Koos Reviews

This past February 2026, we went to the Farmingdale store looking to buy a whole house full of furniture for a new home being built in North Carolina. After spending OVER $11K on furniture and shipping to NC from the NJ warehouse, we discovered that the Palister couch we custom ordered would take 12 weeks to arrive. Fast forward 15 weeks later, and the entire furniture delivery finally arrived to NC.

They acted nice until the get your money then they show their real color, call and cancel your delivery on the same date of the delivery, when you complain to the manager all you get is an attitude, they just care about their business and not customer, the manager that I dealt with has a poor customer service, he just doesn’t care about customer feelings, they just tell customers a bunch of nonsense because they don’t have a plan in place when it comes to delivery. Just go there to purchase something and see how they act nice but that all fake when you find out who they really are.

Late delivery, then when it was delivered it was the wrong item, we had to wait for the item to be remade. And then it was found to be defective and they would not repair or replace.

I just wanted to say that my experience was wonderful. I ordered a 6-piece sectional, fireplace, and dining room set. The salesman was great and gave us a great price for the beautiful furniture we purchased. We paid in full, and they scheduled my delivery right away because they had everything we ordered in stock at their warehouse, and 2 weeks later I had everything delivered and set up without any issues. Thank you, Huffman Koos, and thank you to the wonderful staff, including customer service, who made sure we were updated and made us feel comfortable. Love this store. Highly recommended. Queens location.

We purchased a custom couch from this store on June 24, 2025. Because it was a custom item, we were required to pay up front. The estimated delivery date was 8-12 weeks, which puts us at approximately August/September. In the month of August, we followed up on an ETA for the delivery and were given an estimated of mid to end September. That came and went. We visited the store for an updated, where they gave the impression the staff was all new and it seemed quite clear there is some sort of issue going on behind the scenes.

On NOV 1,2025 Bedroom set That I ordered did not come complete missing two pieces. Delivery men left all debris in front of my house until I insisted with Pete their manager. Stressed and aggravated I told Dominic service manager (whom I had spoken to about my concerns over the bad ratings/reviews of Huffman Koos {and assured me those were old reviews) I did not want the furniture and wanted nothing to do with this store and not send the missing items. I had paid in advance 3688.80 dollars. Please pick up the delivered items and refund the money I had paid in good faith.

I ordered a queen bedroom set, but instead of the expected queen-size, I received a king-size set. When I called them, my calls only went to voicemail. After many attempts, I eventually reached someone—but that person had no idea where my set was. They claimed they would find it, yet it took them another three days to respond and then an additional week of waiting without any clear update. Because I was promised delivery, I had already removed my old bed. Now I’m left with no bed at all—no old bed, no new delivery. They didn’t care about the impact of their mistakes. In my experience, they are crooked and have zero respect for their customers; I’ve never encountered a worse company.

If I could give this place a zero star rating, I would purchase a couch on December 27, 2024. They told me it would be four weeks for delivery now going on about eight weeks and still no couch. You call customer service. Nobody picks up and when they do answer they give you the runaround. Spoke to someone today and they told me now it’s going to be mid March before I receive the couch. The manager there is horrible. Doesn’t keep in touch. Typical sales person. All they care about is making the sale and getting their money. Worst furniture store ever.

Updated on 03/16/2025: I ordered a bedroom set in oct, it was delivered as said. We got it Dec 23. Their policy is inspection before it gets into your house. Once it's in, it's yours. My furniture was missing a bed frame, a night stand and every part I did receive was damaged. I wanted a full refund and they would not budge, their compensation was they ordered me new furniture. That was nice of them and I fought for an $800 rebate. I still didn't receive my furniture. My dresser and nightstands are coming on March 27. Still no word of when my bed is coming in. Buyer beware. Sales rep and customer service did the best they could.

Purchased an L shaped couch about 5 years ago. Recently cleaned the pillows on the couch and found fluff when I unzipped the pillows. Is it normal production not to enclose the fluff with material? Locks like insulation.

I recently moved into a new apartment and needed to furnish the entire space. Thanks to this furniture shop, the process was a breeze. Their wide selection made it easy to find pieces that fit my style and budget, and the delivery was quick and efficient.

Good designers and decorators with great creativity, really appreciate the work and the varieties of furniture available in the store. Also appreciate timely execution. Much appreciate the behavior of the entire team. Best of luck. Keep up the good work!!!

Excellent!!! The services provided by the store were smooth and satisfactory. Products delivered were of good quality, robust and strong. We purchased so many products from this shop and we would recommend it to everyone who needs quality and decent looking furniture!!!

I had ordered customized furniture from here. The staff was also extremely cooperative. He responded to my each and every question very promptly. They delivered it on time without any damages. Very happy with the product and would highly recommend this place to everyone!!!

Hi Friends. I have extremely bad experience with Huffman Koos recently, particularly with this location (Farmingdale as well as Freehold NJ). I would give it negative rating but it is not possible on this site. I recently purchased Windward King bed with Bunkie board in May and made full payment in May 2023. It took two & half months to deliver in August that too with twin size Bunkie board instead of King, which is useless for King bed.

There should be a '0', available when providing a review on a Company or Business. I purchased a Livingroom set from your Farmingdale Store and was scheduled for delivery on April 1st, 2023. I received no calls or delivery or confirmation. I then called your Customer Service (973/249-0700) and they told me that I was not in the system for delivery. Keep in mind that I had to take a day-off to sit there all day. So, I went back to the store and where got scheduled for April 6th, 2023.

Purchased a recliner and sofa in May of 2021. At that time we were informed due to COVID there was a lead time of 3 months. It is now April of 2022 and no recliner. When I call salesman Bill **, he doesn't answer his phone and doesn't return calls. I had to drive from Newton, NJ to Fairfield to get a update from him. He lied to me and said the recliner was in the Warehouse and would be delivered within a week, The week has passed and no recliner. I called and guess what, no return call. I finally tracked down a customer service person, who said the recliner was at least another month away. They have been telling me a month away since November of 2021. Do yourself a big favor, NEVER SHOP IN HUFFMAN KOOS.

On June 6th I ordered two Barcaloungers from Hoffman Koos in Freehold N.J. (732-343-7999). My order stated that the couches would be in in three months or I could cancel with a full refund. Three months came and went. In the fourth month I got a call from the shipping department setting up a delivery date (I paid in full). When the delivery came only one couch was delivered. The delivery people said it was probably at the warehouse and would be delivered in a couple of days. After trying to call, e-mail and correspond through the website with no response I returned to the store.

I ordered furniture in September 2020 and gave 1/2 of money as a deposit in good faith. I had to call, stop into the email to obtain the status of the order. I finally received the order in July 2021 and it was the wrong color! I was told to keep the set while they order the color that I wanted….The whole experience was very frustrating not be able to speak to people….them being unresponsive….not willing at all to cancel and refund my deposit!!!

I purchased furniture from Huffman Koos in January of 2021. Considering that I waited several months to get the furniture due to COVID, I understood. However, upon delivery and crew set up, I noted that the chair was the wrong color. Company does not check inventory when backlogged before delivering to customer. Doesn’t follow-up with customer especially if there is a problem. Every time I get a different story. Still waiting on chair. Company reps oblivious as to how handle situation.

I purchased furniture for 3 rooms of my house in November of 2020. I understand COVID caused delays, but the store and customer service NEVER contacted me about anything. Every time I called the store to get customer service they were of NO help at all. Furniture that was expected at the end of March never came and when I called I was told it would be here the end of April. Called on Monday, April 26 and was told it was coming on Tuesday April 27 and they would call to schedule a delivery.

I have bought a few things from this store over the years. The salesman, Allen and Scott at Farmingdale location are great! That aside, I recently bought my daughters bedroom furniture only to have the delivery team destroy my carpet and newly painted walls. It took many emails and phone calls to contact this idiot Scott at the corporate office in New Jersey. He and I agreed upon a resolution and it was ignored. Furniture is ok, sales people were great and a triple negative zero for the way corporate and customer service handles things. Just know, you buy something, you’re probably on your own.

I purchased a couch and two chairs from Huffman Koos on September 19, 2020. Prior to the purchase, I explained to the sales associate that the delivery date was important as I was looking to furnish a new house for the holidays. I was told the items I purchased would be approximately 8 weeks; I accepted this knowing I may not have the items for Thanksgiving but I was assured I would have them for Christmas and New Year's.

I received a delivery of a sectional which came 3 months after my initial order. The couch arrived damaged and unrepairable. I have made countless calls to get the runaround, and now I am going to small claims court to settle this! Google Huffman Koos court cases you will be surprised to see how many times this has happened! STAY AWAY FROM THIS STORE!!

Please do yourself a favor and DO NOT purchase any furniture from Huffman Koos. Customer Service cannot help you. One rep says one thing and then another says something different! Waiting over 3 months and a delivery date cannot be issued. Understand COVID has created delays but if a company can't be honest, they shouldn't be in business. Take your business across the street to a Raymour and you'll have great service and you'll get honest answers on delivery and updates via text! Not sure how they remain in business.

I ordered an adjustable base from the Watchung location in July 2020. I was told that it would be delivered in a week. It was over a month before I received it and then it was the wrong one. We called the store immediately, but our sales rep was off. My husband and I went to the store the next day. We were told that all the bases in the store were labeled incorrectly and the one we wanted was double what we paid. "Sorry, not our problem!" He said he would call us in 1/2 hour with a resolve. Half an hour turned into 24 hours and still no call. We called numerous times, but no answer. I had my daughter call and he answered right away. He said he needed to speak with corporate and he would call us on Monday.

We purchased 2 chaise lounges on 3/15/20. The salesman made us a great deal. Unfortunately the covid19 lockdown came 10 days later. Since we had been told the furniture would be delivered in 3-4 weeks, the assumption was that once the manufacturing plant in TN opened we would be advised the status of purchase furniture order. It is now June 14th and not one word, from anyone!!!

I purchased a couch and dining table back in October that has taken over 8 weeks to be delivered. Not only was the delivery delayed, but the table was damaged. The couch was also missing nail studs. I can confirm that all the reviews below are accurate as I have and am currently experiencing each one of them, from the product, customer service and delivery. I was told the manager was going to call me back on 4 different Occasions and I'm still waiting. Two days before Christmas now and I'm supposed to have the dining table delivered today as promised and confirmed - well, guess what, they don't even have me on schedule for delivery today or tomorrow. Totally unacceptable and unbelievable. I regret ever even stepping foot in Huffman Koos.

My bedroom set was delivered on 12/3/2019. The handle on the dresser broke off when I opened the drawer. I see that it is not sturdily made. I called the Elmhurst, Queens store and was given the customer service number 973.249.0700. The voicemail is that I should leave a voicemail, no one is available to take the call. I called different times throughout the day. This is the third day I have waited for a return call. I looked on the website and chatted on, was given the e-mail address. I emailed and will give them two days to respond. I am so disappointed in Huffman Koos whom I always thought that this store was high end. Not responding to a paid customer is discount store behavior. I would hate to think that Huffman Koos sells inferior furnishings.

I purchased a custom sectional at the Freehold location. The sectional was delivered 11/27. The delivery team was instructed to bring the sectional through the back door, directly into the room it was going. They insisted on going through the front. Apparently, they were in a rush. In forcing it through, they damaged the front door and frame as well as the walls and molding in the hall. They also damaged the sectional as well. We also found stains on the sectional. One appeared to be a food stain. We have been attempting to seek resolution but the first manager we dealt with stopped contacting us. I had to go to the store in person to talk to another manager. He is sending everything to corporate but they have not contacted me. I have an estimate of $1,200 in damage to my house and the sectional is damaged and stained.

On June 16, 2019, I purchased a sofa at Huffman Koos in Fairfield, NJ and paid the full amount. The delivery was scheduled for June 22, 2019. During the purchase, the salesperson, Jeff, told us that they have the sofa in stock. About a week later Jeff told us that the sofa was actually not in stock. I came to the store, spoke with store manager, Pedro, because Jeff was not there. Pedro said that the sofa will come to the warehouse soon and rescheduled the delivery to July 6, 2019.

I purchased a dining table from the Freehold store, "Tall Paul" was our salesman. Very nice guy, friendly. Table was delivered broken, delivery men said could not be fixed, keep this until they send a new table. Called store and spoke with manager who said as per our contract they have the right to repair table. I told him no, we want a new table. I did not purchase a second hand table from a used furniture store, I want a table that is not broken!! Nasty manager stated that repair will come and see if table can be repaired....Repair service comes out, pulls the table apart, bangs a few pics and says, "No good, you need a new table." Guy didn't even have the courtesy to put the table back together!

Hi, we visited Huffman Koos Freehold and 'Tall Paul' helped us. In the first appointment, he quoted us for a mirror, dining room chair and a sofa. I left and thought it over and decided I would only go with the dining room chairs and the mirror so I called him and asked he would honor the price he originally quoted and he replied 'please come to the store and I will make you happy'. I told him specifically that I won't pay more than what his original quote and he said, "Ok please come in to the store so we can finalize it." When I went, he came up with prices that we were 50% more than what we originally spoke on the first appointment and on the phone. It was literally the worst shopping experience. He made us drive 60 miles for nothing. He completely deceived us and disrespected us. AWFUL SERVICE!! I would give negative stars if I could.

Very sorry I did not read these reviews before furniture shopping at Huffman Koos. No problems with the purchasing/delivery experience; however there is an issue with one of the pieces we purchased and it is IMPOSSIBLE to get in touch with someone in GUEST SERVICES. Left a message every day for one week and never received the courtesy of a return phone call.

We had purchased over $4,000 worth of furniture from the store in Farmingdale. When our living room chairs arrived both of them had some manufacturing defect. Chairs were wobbly. I waited over 2 weeks to get the chairs redelivered. No one ever called from customer service to give updates. When you call good luck getting in touch with anyone. When I finally spoke with someone who was no help I asked her name. I was unable to understand her as she spoke with heavy accent. When I asked her to spell her name she very rudely replied, "Are you hard of hearing." Finally I got her name Dala. A person like this should not be working in customer service. The customer device department is an absolute disgrace.

The floor manager was great when we made our order, however all that all changed when we canceled the order within 24 hours. I was spoken to rudely on the phone when I called to cancel. I was told I needed to speak to manager, ok fine. There was a lot of back and forth to get to talk to a manager. After another day of calling, I finally did, and I was told I'd get an email and that it had to go to Corporate. If I didn't call back every day - I don't think anyone would have gotten back to me.

Contrary to the negative reviews noted, I had a terrific experience with Huffman Koos. Sheldon in Rockaway, NJ, made sure the pieces I was interested in were showcased to their best advantage. I was between 2 pieces that varied in price but he never tried to upsell me. I purchased the new dove gray, Italian dresser and nightstands and couldn't be happier. Delivery was within the week, and arrived when promised, in pristine condition, and by courteous moving men. An awesome experience, seamless execution. Thank you.

Do NOT shop at Huffman Koos. I am not one to post reviews but this deserves one. I am disgusted. I recently ordered a couch and according to the agreement I signed, I had 72 hours to cancel or change my mind. I called 42 hours later to cancel and am now being told that the contract that was given to me was SUPPOSED to say I only have 24 hours to cancel or change my order. And now they are telling me that I can not get my money back, but they will give me a store credit! They apologized, but told me the decision came from their Vice President!!! HA!!! It is not my fault! I was undecided in the showroom but was assured by the salesperson that I could cancel within 3 days!!! THEY made the mistake!!! Repeat: DO NOT SHOP with this company! I do not want a store credit Huffman Koos! I don’t want to shop in a store that treats its customers as I am being treated! Horrible way to treat your customers!

Our living chair was delivered damaged but HK promised to send a repair tech. This was 3 months ago and after constant calls and communication nothing was done. We are now forced to use an attorney. A disgraceful and fraudulent firm. Buyer beware!

Purchased an expensive Kincaid sectional from Huffman Koos and received the worst customer service experience when the sectional needed service within the first year of purchase. Constant runaround from Farmingdale, NY showroom when trying to fix the problem with the sectional and even worse customer service from NJ Corporate Offices! Left multiple messages and no call backs to try to rectify the problem with my furniture. If you are going to purchase from the Huffman Koos company beware that once they deliver the items and have your money you are on your own! Never have I experienced a company as horrible as Huffman Koos — buyers please beware!