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Huffman Koos

Hello Thaddeus,

I would like to take this moment to thank you for your recent visit to one of our Huffman Koos Gallery locations and for providing us with such great feedback. It warms our heart to hear how pleased you were with the service you received and the quality of products available. Please come back soon!

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: June 18, 2016

We found the salespeople, especially Jessica, to be knowledgeable of the products. The selection was plentiful without being overwhelming. Huffman Koos had a quality product, made in the USA in our price point.

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We purchased a reclining sofa and LOVESEAT around April. We were told it would take about 8-10 weeks to deliver. When the delivery men arrived, they had trouble getting it into the house. They damaged our front door, moulding, and closet door. When they unwrapped the pieces they were two different colors! One dark brown love seat that looked like it was dirty and a light brown couch. We called the store. They said they do not even make the pieces in light brown! They put the pieces back in the delivery truck and promised to rectify the situation.

The next morning the delivery men arrived and took the pieces off the truck. IT WAS THE SAME TWO MISMATCHED COUCHES! Back onto the truck. My husband went to Huffman Koos to talk to Julio. He promised we'd have it the next day but they needed to get them from the warehouse in NJ. By 11:00 at night we had the correct two pieces. It was the last day of May 2016. While there, we decided to also purchase a new mattress and base. It is a $5,000 mattress/base. They offered a free pillow. I asked for a mattress protector instead. When my husband went down to the store to talk to Julio about all the delivery problems, he told my husband that if I wrote a positive review about him online that he would give us $100.00 in store credit.

Around August, someone was reclining in the LOVESEAT. I noticed there was a lot of dust or powder underneath. When I moved the love seat, I saw a piece of metal poking through the back of the couch. It had been gouging out pieces of our wallpaper and dry wall. I moved the couch and noticed the same thing! I called the store and customer they told me I had to deal with their service department. I called and was given an Email address to send photos to. I sent the emails me photos. No response for a few weeks. I called again and realized I had misspelled the name of the email address so I resent the emails correctly. A few weeks passed. I began to notice other issues like sagging cushions, a cracked recline button, and padding under the seat bunching up. I don't think the couches should be falling apart after four months.

Around November, a service tech arrives. He took photos and I pointed out all the issues. He left and said he needed to order parts. No response for a while. I began calling the store. I asked to speak to Julio and left messages and my phone number. He never called me back. I have called Julio maybe twenty times since then but he never calls me back.

Multiple calls to the store, customer service, corporate... One evening I drove down to the store. I spoke to Ted, I believe, and told him about all the issues. He told me that once the furniture arrives to my house they are no longer responsible for it. He looked into my visit from the service man and he only noted the damage to back of couches, and none of the other issues. I left, very upset and I called the service plan that they had charged us $199.00. They told me they have no record of us or our furniture. So Huffman Koos charged us for this protection plan and never enrolled us.

The next day, I called the store and asked to speak to the highest person in charge. Her name is Joy. I began to tell my story and she told me to come down and reselect new furniture. I drove down there with my invoices. I saw Julio. I asked him why he never called me back and he told me that he never got any message from me. I told him that if he is a Catholic, he'd better go to confession! Joy got on the phone with corporate. They said in order for a reselection or refund of the couches I needed another service call. I asked her to set one up. She promised someone would be there that Monday.

Nobody arrived that Monday. I also pointed out that we were charged for a protection plan that Huffman Koos never enrolled us in. Joy wrote up an invoice with my bank account info and the reason for the refund. She told me the money would be refunded. A couple more emails to the service department who now began telling me I needed to contact corporate. I did so three or four times. There's no option to speak to a Human being. I then called Huffman Koos in New Jersey and spoke to someone there. She sent an email to corporate. Then, Ms. **, finally called me. She informed me that the damage to the furniture is my fault since we had it too close to the wall and they will not repair our furniture. I am beyond frustrated. I have wasted countless hours on this matter.

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Huffman Koos

Hi Cristina,

I am sorry to hear about any delays or misinformation in regards to you order. I do see the order was placed on 10/13/16, in which you have an ETA of 12-14 weeks with the vendor Natuzzi. Given the date you ordered your merchandise which was on 10/13 and you inquired about canceling on 11/22 it will be subject to a fee. The document in which you signed as purchase should state cancellations need to be done within 48-72 hours of purchase. As of right now, we still within the ETA given for your merchandise and it should be coming in sooner than later.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Nov. 23, 2016

I bought a Capri sofa in Oct/2016 and I was told I would receive the sofa by November. I just received a call saying it will take another month. So I called the store to cancel my order and the salesman and manager are out. If I want to cancel I have to pay 20%. Very disappointed. Never go to this store again. Go somewhere else!

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Huffman Koos

Hi Vicki,

I am sorry to hear that you have not heard from someone in regards to the status of your replacement but it has been ordered. Your merchandise was delivered on 10/19 and the vendor acknowledged the order by 10/28 just about a week later. The ETA for the vendor Palliser is 10-12 weeks which lands your new mattress coming into our warehouse mid January 2017. This information is available to myself as I am in corporate, guest service of corporate, Michele whom you called and all stores.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Nov. 14, 2016

On Oct 16, 2016 my sectional couch with sleeper sofa was delivered. As soon as delivery men left, I discovered a large rip in the mattress which was obviously done with box cutter when attempting to remove plastic. I immediately contacted number on my receipt and sent pictures of the damage. The woman, Michele, emailed me confirming receipt of pictures and said "corporate" would contact me with delivery date for new mattress. I have not heard from anyone nor can I get in touch with anyone. No one is ever available to answer the calls and I have left several messages. This is extremely frustrating and totally unacceptable customer service. I have emailed and called the woman who I originally spoke to to see if she could expedite things. As I stated before, no one from "corporate" has responded. I purchased this sleeper/sectional because I have company coming next week and I need the bed for them. I just don't know what else to do.

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Huffman Koos

Hi Jillian,

I am sorry to hear about your experience and the delay of your merchandise. I would be more than happy to look into this matter for you to see what I can do to better assist you. Please email me at: publicrelations@huffmankoos.com with your full name and customer ID number.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Oct. 11, 2016

I am extremely upset and frustrated with service I have received at Huffman Koos in Farmingdale, NY along with the corporate office. On August 17, 2016 I purchased a mattress, box spring, bedroom set, and leather sectional. At the time of purchase, I was told all items would be delivered in a week. As promised, I received a phone call scheduling my delivery for the next day. At the time of the call I confirmed with the rep the items scheduled to be delivered. She said all pieces except one piece of our sofa.

When the delivery truck finally showed up (1 hour after the call saying they would be there in 10 minutes), the only items on the truck were 3 pieces of the sectional, one of which had a rip in the leather. The delivery men did not have any information, and when I called Customer Service, she couldn't provide me any information other than the pieces weren't in yet. This is completely unacceptable. When I confirmed with the woman who scheduled the delivery, the items being delivered, I cleared out all my old furniture in order to make room from the new set. Needless to say my husband and I spent a week sleeping in the floor and a couch due to us not having the promised furniture.

After multiple calls to the store, the store "found" our mattress and agreed to have it delivered a week after the original delivery date. When it was delivered, again the item was damaged. There was a rip on both sides of the mattress. Although we were happy to have a mattress, we still would like our bedroom furniture to be delivered. Again, after multiple calls and refusals from managers to speak to us, a customer service rep promised our furniture would be delivered by end of September, not acceptable considering we placed the order over a month ago and were promised delivery one week later. Needless to say September came and went, and we did not receive a delivery nor has there been any attempt by Huffman Koos to contact us to keep us informed.

Only after phone calls by both me and my husband were we finally able to speak to someone, and the woman now says the items won't be available until December, again not acceptable. That is 4 months after my purchase date. When I was given this information, I tried to cancel because this is not a company I want to do business with. I was not allowed to cancel over the phone nor would they even put a manager on the phone to speak to me. I still very much intend to cancel my $9000 order, but in the time being, I do not recommend anyone shop at this terrible store. This is the worst customer service I have ever encountered.

3 people found this review helpful

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Huffman Koos

Hello Lisa,

I am sorry to hear about this situation in regards to your mother in law furniture. I would like to take a look into this matter and see what I am able to do to assist you, if you would like my assistance. Please email: publicrelations@huffmankoos.com with your full name and customer ID in the subject line.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Sept. 21, 2016

Huffman Koos delayed my mother in law's couch delivery for over a month. When they scheduled the delivery, we specifically asked that they call my mother in law's aide, since neither I, nor her son, live with her at the assisted living facility and we would be at the doctor's all afternoon. The store assured us that the delivery crew would call the aide 30 minutes before arrival. They did not. Instead, I found messages on my voicemail stating they would be there "in 10 minutes" and then again "since there was no call back they were leaving". When I retrieved the messages, I immediately tried to call customer service. Despite it being normal business hours, no one answered the phone, and I left a message which no one returned.

The store, who had told me that they specifically pointed out the aide's number to the delivery center, couldn't understand why they would call me instead. I asked for the truck to come back, but when she called them, the driver responded, "once we leave we don't go back." Let me emphasize, that the delivery was at an assisted living facility, which has numerous staff right at the door who could have let them in! My mother in law is 83, has dementia and because we moved out her recliner in anticipation for the couch, had NOWHERE TO SIT.

The store arranged for redelivery later in the week and promised to leave ONLY THE AIDE's number for them to call. The next day (because THEY NEVER CALLED ME BACK), they told me that several contact numbers were associated with the delivery (still?) and that the store never pointed it out to them. Whether it was the store or the delivery doesn't matter, the customer should have been properly notified -- the right number, with 30 minutes notice.

I posted all over our community board to stay away from Huffman Koos. I am also filing a complaint with the BBB, because HK never offered to rectify the situation, compensate us or otherwise make this right. Prior to dealings with Huffman Koos, we purchased from Raymour and Flannigan, which always responded and had great customer service. HK, in sharp contrast, has poor customer service, does not stand behind its product and fails to deliver as promised. Shame on you. I will never shop at HK again.

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Huffman Koos

Hello Lana,

I am sorry to hear about this situation and would like the opportunity to further assist you. However, I do see the sofa was delivered and the stains were possibly caused at the time of delivery in which you called in immediately. We did resolve this issue by sending out a technician to clean up the spots in which it were successful. If you wish for me assist you, please email me at: publicrelations@huffmankoos.com with your full name and complaint# in the subject line.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Sept. 20, 2016

Very, very bad experience. August 30 I spend $3000 for sofa and to love seat. I receive sofa which have stain and damage. They promise me they're gonna deliver 2 week by the September 7. When I call them they're very rude and nasty with me especially Eli manager. He was nice to me when he sell the furniture. When I call after ask for my furniture his answer was he not responsible. How I trust this Huffman Furniture company. I never recommend no one this company. Today is September 20 there told me maybe I will receive October 15. I need my money back. I work very hard for my money.

2 people found this review helpful

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Huffman Koos

Hello Joe,

I am sorry to hear of this situation but please note I have replied to another post on a different social network in which I sent directly via a message here, again. Please reach out to me as soon as possible so I can try to make sure everything gets resolve for you.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Sept. 20, 2016

I don't usually post negative reviews. But my wife & I have to let everyone know to stay away from Huffman Koos if you're looking for furniture. We had all kinds of problems with them, horrible custom service. They were suppose to deliver our sofa & love seat Saturday to our house in Cutchogue. We hadn't planned on being there that weekend but went out just to receive the delivery. At 7:15 AM we had a call that they would be there in 45 mins. I told them the address on that call for the Cutchogue house. An hour & half later I called the delivery person to see when they'd be here and they said we're here. Where I said? They went to our Greenlawn home instead. They told they would bring it to Cutchogue. A little later my wife got a call from HK that they want to re-schedule. She told them that wasn't acceptable and they agreed to shift us to the last delivery with a window of 4:30 - 8:30.

After several calls during the afternoon with HK telling me that they would still be coming, I called the delivery guy at 8:20 PM & he said to me my schedule is over call the store & hung up on me. Then I did call the store and couldn't get to speak to the mgr but was told that either Ted or Julio would call me first thing Sunday morning. I phoned the store once more on Sunday afternoon and left a VM (the answering machine said they reply within 30 mins). Now it's late on Monday morning no calls, no emails, no anything. This was the latest of several problems dealing with them, not getting call backs as to when the furniture would be in, no responses etc.

Finally I went to the store Monday afternoon. Ted was there. He told me he wasn't in on Sunday. He had no knowledge of my situation. He said there was an email about my problem from the last person (Shannon) that I talked with but no response. Ted was very apologetic but could not accommodate a new delivery date that works for our schedule for another two weeks since we are not full time residents at that house. Our time is very valuable. At this point I am prepared to stop payment with our bank if do not get satisfaction.

4 people found this review helpful

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Huffman Koos

Hello Jennifer,

I surely understand your concern and I would like for you to reach out to me at: publicrelations@huffmankoos.com for further clarification on your order. I will provide you with the most updated information and address all your concerns in regards to your sales order.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Sept. 17, 2016

On Sept 12, 2016, I had a pretty good experience at the showroom in Queens. I was greeted by a friendly woman and then handed over to Fabian who answered our questions and made the process of deciding really easy. We ordered a custom power sofa recliner in a light microfiber fabric and he told us it would take about 4 months because it would be made in Italy, but possibly it would be sooner since it was the beginning of the week when the order would go in. He was able to get us free delivery, no tax, and $150 off the stain guard plan. It came out to about 1300 in total. We gave him a deposit of $600 and had to sign a pretty lengthy contract that had all these requirements about not being able to cancel which at the time I thought was pretty odd.

After getting home, I read all of the horror stories online and I am now a bit concerned. It seems that there are a lot of problems with the time to delivery (we hope it will be sooner than Jan) and actual condition of the product upon delivery. Fabian assured us that the backs came off of the couches and there should be no problem getting it in the apt. I am hoping to be able to report back in about 4 months on the outcome of my purchase.

UPDATED ON 09/26/2016: I ordered my couch with custom fabric on 9/12/2016 and on 9/22/2016 Fabian left a message that the fabric was discontinued. Why did it take so long to contact me? This puts my order back another two weeks I assume? I went back to the store on Saturday Sept 24th to review the fabric samples. As soon as they realize that I am in to fix an existing order, they don't really pay attention to you and sort of avoid you as a customer. Very different treatment from a new customer who they are trying to get money from.

I was not really pleased with the available offerings and no one there was really being helpful. I think that Fabian was busy and he just gave me the swatches to choose another. Never saw him again. The person at the desk made a photocopy of the back of the new swatch that I selected and couldn't tell me anything else other than he would pass it on to Fabian. I am not sure about the status of my couch at this point. The manager, Eli, verbally stated that they would rush the order, but he had no idea who I was and what I was referring to. I really wasn't pleased with having to choose another fabric. I would like to inquire about canceling my order because I think that it will end up taking too long at this point. I am concerned that all of the reviews that I have read about problems with this place are true and would like to cancel my order while I am ahead.

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Huffman Koos

Hi Krisztian,

I am so happy to hear you had a great shopping experience within one of our furniture locations. It is always our pleasure to provide customers with great service and little pressure. Please be sure to visit us anytime and one of our trained sales associate will be able to further assist you.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Sept. 4, 2016

I came in to look at sofas. Unlike the other furniture places, I didn't have someone following me around and asking me if I need help every two seconds. I had a guy that explained their sale and let me find my furniture. It was a pleasurable, no pressure situation. No problems.

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Huffman Koos

Hello Alissa,

That is awesome news! We here at Huffman Koos are pleased to know how well the sales associate treated you and answered all your questions. Please be sure to visit us anytime and one of our trained sales associate will be able to further assist you.

Thank you,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Sept. 3, 2016

I had a very nice experience while looking at Huffman Koos in Freehold for a couch. My saleswoman, Diane was extremely helpful. She was knowledgeable on all of the inventory and able to answer any of my questions I had regarding the different pieces I looked at. I never felt rushed or pressured into buying anything. She was able to give me the measurements I needed to make sure the couch was able to fit into my house properly. I would definitely come back again and I would recommend anyone else in need of furniture to do so as well. Thanks again!!

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Huffman Koos

Hello Lisa,

I sincerely apologize for the issues you have encountered after your purchase. Please note I have looked into this matter and currently awaiting an update on the service. If we find the merchandise needs to be replaced or exchanged I can assure you everything will be corrected in a timely manner. If you wish to contact me directly, please do so via email to: publicrelations@huffmankoos.com and list your complaint with your full name in the subject line.

Best Regards,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Aug. 23, 2016

I ordered a leather sectional couch on January 9, 2016 from Huffman Koos. We had to choose between a textured leather and a smooth leather; we chose textured. It was supposed to take 12-14 weeks for delivery but it took much longer. After waiting nearly 5 months for this couch, two of the sections of the couch were covered in the wrong leather and one section had scratches and wrinkles. It took more than 3 weeks for a serviceman to come to my home to take pictures. The pictures clearly showed 2 sections of the couch had smooth leather and the rest of the couch had textured leather. The pictures also showed the scratches. The serviceman also pointed out that the colors did not match either.

After spending over $6,000 for a couch that took over 5 months to arrive, no one will return my calls or offer any type of resolution. It was not until after disputing the charge with my credit card company that I received a letter from Huffman Koos stating "a serviceman came to my home and service was refused." I was never offered any type of service so that is a completely false statement. To this day (Aug 22) no one has returned any of my numerous phone calls, nor has anyone responded to my emails or letters. Huffman Koos has demonstrated a lack of professionalism and a lack of customer service. They did not offer any resolutions to correct their error and then falsely accused me of refusing service. I did not receive the custom couch that was ordered. Instead, I received what appears to be a pieced together sectional made up of mismatched and damaged sections.

7 people found this review helpful

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Huffman Koos

Hello Shanta,

I do apologize you had some issues with the merchandise you received. However, I do see we have provided you with the option to re-select another item in store as well as provide you with additional funding compensation. You are scheduled for delivery of your new selection on 9/2/16 per your date request. Since, your item is a custom piece it would be subject to a ETA as we do stock customer pieces in our warehouse. Considering you did not to wait another few weeks we then allowed you the option of a in store reselection. If you have any further questions or concerns on or after your delivery date, please feel free to email me at: publicrelations@huffmankoos.com.

Best Regards,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: Aug. 15, 2016

Custom ordered a Natuzzi Leather Sectional in February 2016, and delivery was attempted on 7/9/2106. During the delivery all of the pieces (5 total) of the sectional was damaged and I refused delivery. After 2 weeks of chasing the customer service manager at the Freehold location (Wayde **) I was giving their corporate number to call to get status on replacement. After speaking with customer service I was advised that the full sectional will not be ready for another 14 weeks (which puts delivery around November 2016). That would be 10 months to get a sectional. At this point I just want to cancel my order and get my sectional from somewhere else as I cannot go this long without furniture. I was told I need to speak to the manager at the corporate location (Arrianna **) but she has not been returning my calls.

2 people found this review helpful

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Huffman Koos

Hello Nancy Ray,

I am so sorry to hear about your issues and your merchandise being delayed. This is not the way we want our customers to feel and I have begun looking into this matter myself. However, Gus is actually one of our best salesman with great reviews from numerous customers here on Consumer Affairs. I will be reaching out to you shortly as I would like to assist you to the best of my ability and this matter resolved.

Best,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: July 11, 2016

I had a terrible experience with Huffman Koos in Farmingdale. 8 Weeks ago I went in to buy a couch with Gus the sales rep. I made my delivery for 3 weeks in advanced because I was waiting for my apartment to be done. I had to change my delivery date the day before and was actually surprised that no one had contacted me. When I called they told me my couch was not fully in stock so they set me up for another delivery date for July 2nd because they said the rest of the couch would be in June 30th. Once again no one contacted me while I actually waited for delivery on July 2nd and no couch. I called and they said that only another piece came in. Getting frustrated I asked when would the whole couch be in and she said to me "There is no way to tell." She said she would try to email the manufacturer to see its progress. Again no one called me back.

I then showed up at the store three times looking for a manager and all three times at PEAK hours they told me that there was no manager in the store. I then called to ask for the manager and Julio was actually in but could not come to the phone. I asked why and they had said because he is on the sales floor. I am actually really shocked that a store that held beautiful furniture is being run this way. Every time I call no one seems to know anything and I get the runaround.

The worst part about this the guy Gus that had sold me my couch tried to get me for 3000 and I said absolutely not, I did wind up paying 2500 IN FULL and he made it seem like I was getting a deal and insisted I pay credit card instead of financing to get a better deal. Meanwhile my couch is listed actual price at 1900 on the website. I am beyond furious and wish I read the reviews before I went there because there are many others that are going through the same. I don't suggest anyone do business with this company! I want my money back or I will take legal action.

10 people found this review helpful

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Huffman Koos

Hello Kerri,

I am so sorry to hear the issues you have encountered after your purchase and currently reviewing your information. This is not the way we do business or want our customers to feel about service. I will be reaching out to you personally to get these issues resolved to the best of my ability. Thank you for being a Huffman Koos customer.

Best,
Alreema Vining
Public Relations Manager

Huffman Koos

Original review: July 11, 2016

Huffman Koos should be shut down! I have had the worst experience. I received damaged and USED furniture. I purchased a sofa set. The ottoman had broken legs, discolored set, and frayed. They sent a tech out twice and they were unable to fix. Tech stated it was used furniture. I called multiple times (approx 20). No one ever returns your calls. They said they were analyzing pictures of damages. The set was bought in Feb. Five months to review pictures of damaged furniture that a technician already said needed to be replaced. I'm beyond disappointed. I am in process of being them to small claims court. DO NOT BUY from HUFFMAN!

17 people found this review helpful

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Hi Michael,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: July 8, 2016

Back in February we ordered a sectional and a TV stand from Huffman Koos (referred to hereafter as HK). 8 weeks later they call to set a delivery date, "sorry the TV stand is back ordered and won't be with it". They come as scheduled but the corner wedge is wrong. Delivery guy tells us to accept everything and deal with HK to straighten it out. Yeah I don't think so. We make him take the corner wedge back and kept the couches. We go to HK and they tell us they think our corner was sent to someone else.

About 2 weeks later they tell us the factory made it wrong and they are ordering us a new one and tell us another 8 weeks, and "by the way your TV stand won't be in until June 30th!" TV stand finally arrives but they open the box and one of the legs falls out. Back to HK probably for the 4th time by now and they tell us they're going to fix it but give us $200 off the original sale price. TV stand comes back and the leg is fixed, but they send us a coupon for $200 off that we can use towards future purchases, not $200 off the TV stand. The wedge arrives at last, but the delivery guys moved the couch to put in the wedge and scratch our floors we just had redone. The delivery guy lets me talk to someone (dispatcher?), who tells me someone will be in touch about the scratch. Our salesperson called to find out how the delivery went and she too was going to contact the shipper about the scratch. We haven't heard back from either.

When I call HK they now put me on hold and don't return. I don't blame them, I wouldn't want to deal with this nonsense anymore either. Since making the last payment, the manager has also stopped returning texts. Everything after they made the initial sale was a terrible experience. Their entire system from just after you make your purchase to the end of your experience with them is completely broken and miserable. No one is held accountable, and no one takes any responsibility. They all blame someone else. Delivery blames sales, sales blame the factory, and nothing ever gets done. We really should have read the reviews for this place. It would have saved us a lot of headaches. I will never shop at this store ever again. But we'll always have the scratch in our floor to remember them by.

UPDATED ON 07/30/2016: After Huffman Koos left a response to my last review, and being contacted via email by them seeking to resolve my issues on July 11th and July 12th, I sent the information they requested on July 13th. When I didn't hear back, I requested an update on 3 separate occasions with no response from them. They finally wrote back on July 29th to tell me that they no longer work with the delivery company they were using when I got my delivery, and I would have to take the matter up with them. It's pretty typical of them to pass the blame off on someone else. The concern they showed in response to my last review seems to have been all for show so they look like they take complaints seriously when in fact they could care less. My issues with Huffman Koos remain unresolved, but I can rest easy knowing that I will never again have to deal with this company.

5 people found this review helpful

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Hi Elaha,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: July 7, 2016

My husband and I ordered and fully paid for furniture in October of 2015. We are now in July 2016 and we're still missing furniture. Going back and forth between customer service and the store we originally bought it for. They bought in 1/4 of the furniture (full living room and bedroom sets) in October and left the bedroom set in boxes, the movers said to wait until the full set came in for us to unwrap everything. We slept on a mattress on the floor till June just to get a full bed set, we are still waiting for a second night stand AND dresser. The two night stands were originally sent out in boxes, in our bedroom.

We finally had one of the movers unbox it in June, and one of the night stands were damaged. We told them to take it back. After contacting the store, they refused, and the store receptionist refused to take it back also. We had to put it in the trunk of our car to take it back. Today, July 6th, we had a delivery time range of 1-5, I stayed home from work, and it is 9:15 and I'm still waiting for this one night stand, not even the dresser with it. I've called them at least 5 times to get updates, and now, at 9, they've stopped answering my calls. No one called me for any confirmations or updates. Also, the furniture quality is pretty bad honestly.

The "soft closing" drawers don't actually close till you force it closed, it's very wobbly and unstable. The granite on the top has so many imperfections on it, so does all the wood on the king bed frame. What a shame. We spend about $10,000 in that store in one shot and I honestly wish I shopped at Ikea. So not worth the money. Please don't make the mistake we did. The living room set wasn't perfect either. The cushions started sinking 2 months later, the foot was broken off of one, and a big indentation on the other couch. We had the service guy come and try to repair it, he takes the picture for the part, and the wrong side arrives a month later, so the repair guy came back again and sent another request. Still isn't resolved. It's been a wild goose chase.

4 people found this review helpful

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Huffman Koos

Hi Ben,

I would like to take this moment to thank you for your recent visit to one of our Huffman Koos Gallery locations and for providing us with such great feedback. It warms our heart to hear how pleased you were with the service you received. Please come back soon!

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: June 22, 2016

We visited Huffman not sure what to expect - we don't furniture shop all that often - but we do know that sales reps can be quite pushy at furniture stores. Bill - he's the opposite of that. He's professional, courteous, and honest. He looks for the bottom line price for you - even if he can tell you're not happy - he will always go back to the manager and try to swing some more dollar signs off. The manager is also super friendly and seems quite established in the furniture circle. He has had many of his designs published in magazines and works with furnishing homes to people even outside of the country (e.g. Israel). We would rate our experience a perfect ten out of ten and we look forward to working with them in the future.

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Hi Ann,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: June 20, 2016

Purchased furniture back in December 2015 and still working through issues as of June 2016. Customer service is not responding. Purchased a dining room set with buffet. When furniture was delivered in January they didn't have screws to put table together. They left tabletop on top of chairs. When they came back and unwrapped tabletop it was damaged and there were scratches on chairs. They pulled out an expo pen as their remedy for scratches. Door on buffet has marks. Nobody from the store gets back to us. This is definitely not the Huffman Koos from 20 years ago. Avoid the store on route 110 in Melville.

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Hi James,

I would like to take this moment to thank you for your recent visit to one of our Huffman Koos Gallery locations and for providing us with such great feedback. It warms our heart to hear how pleased you were with the service you received. I know you'll love the set you have picked out even more once it is delivered. Please come back soon!

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: June 11, 2016

Bill ** at your Farmingdale location was very helpful, knowledgeable and professional. We purchased a bedroom set and feel that we were given a very fair price after we comparison shopped. We will definitely return in the future.

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Hi Rosa,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: June 10, 2016

I have never experienced such an unpleasant shopping experience at the Queens Blvd location in Queens, NY and I can't wait until I no longer have to deal with this store ever again. I have been waiting on a couch that was supposed to be delivered to me within a week of purchase for about 2 months now. I paid in full - cash (my mistake) and they continue (both sales associates as well as the "managers") to give me the runaround. I finally was able to have a civil conversation with Anthony who promised me my couch would come yesterday or today. The deliver men came with absolutely no product and came to install something that they had no idea what it was. How can you send installation people to install something without them knowing what it is is beyond me. I called the store again today and they have no knowledge of why this happened. I hope I am not writing this in vain.

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Hi Kimberly,

I would like to take this moment to thank you for your recent visit to one of our Huffman Koos Gallery locations and for providing us with such great feedback. It warms our heart to hear how pleased you were with the service you received. I know you'll love the set you have picked out even more once it is delivered. Please come back soon!

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 29, 2016

Such a beautiful furniture gallery! Doreen was so sweet, helpful, and personable! We love the couch set we picked out! Would definitely recommend this place to everyone! Great quality furniture at a great price!

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Huffman Koos

Hi Vadim,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. As stated I have looked into your complaint and found the charges were valid for your purchase. I have provided you with documentation for further review if needed via Consumer Affairs. Again, I sincerely apologize for any confusion that has been caused with your purchase.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 27, 2016

Charged me twice for the same item. First charge was under H and K Furniture, the second charge was from Huffman Koos Furniture. When I called and confronted the manager, he promised to refund. No apology! He asked as it was just a routine issue. A month later there was still no refund and I had dispute the charge with the credit card.

2 people found this review helpful

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Hi Josefina,

Thank you for your feedback and I do apologize that you never received swatches you stated that was requested- I am looking into this request. However, I did notice that you placed a special order which comes directly from the vendor made especially for you. I see it's still in production and looks to be still within your noted ETA. Thank you for being a valuable customer and we hope you enjoy your special made furniture once it is delivered. Come back soon!

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 19, 2016

I visited the Freehold Huffman Koos store last month. They had a nice selection of furniture. I especially liked their Natuzzi leather reclining sofa and ordered one for my home. My sofa is set to be delivered in July. The order did take a while to put through. I wish that was quicker and I have not received the swatch I requested. Otherwise, so far my experience has been okay. I'll write back when I get the furniture and give you an update.

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Hi Jana,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 19, 2016

This is the first time ever, I took a time to write a review. I am very dissatisfied with the unprofessional staff at this location. I ordered a custom sectional 9 weeks ago. I was told it will take between 4-6 weeks. The salesperson was very vocal about seeing this item being delivered in 4 weeks, but he didn't make promises. When I called after waiting 6 weeks to check on the status of my order, the tone in which I was talked to changed drastically. I was told with a great amount of attitude that the wait time is actually 6-8 weeks. When I asked what will happen if the sectional will not be delivered after 8 weeks, the response was: "I don't know ma'am. I don't know if the sun will rise tomorrow, let alone what will happen if your couch is not here." I also got a phone call from Kareen (not sure about spelling) from the customer service telling me my sectional is delayed.

When I asked to talk to manager, I was told he is not in that day and that I have to deal with the store where I purchased my sectional from. When I told him I would like to talk to whoever is above him, he transferred me to the store anyways. I tried to call again, and he just hung up on me. I spoke to the manager of the Rockaway location, Frank who told me I cannot cancel my order because I signed contract. Yes, I also signed that the delivery time will be 6-8 weeks! My husband called last week on Friday (exactly 8 weeks after we placed the order), and Frank told him the sectional will be in on Monday. It is Thursday today and still no sectional. I called yet again, and I am still waiting to hear back from Frank. I also left 2 voice mails for customer service, but nobody called me back. Seems they don't ever pick up. I will never buy anything from Huffman Koos stores and will tell everyone I know about my horrible experience with this store!

7 people found this review helpful

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Dear Holly,

I would like to take this moment to thank you for your recent purchase from Huffman Koos and for providing us with such great feedback. I hope you enjoy your couch as this really warms our heart to hear how pleased you were with the service you received. Thank you for being such a loyal and valuable customer, please come back soon.

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 18, 2016

Bought couch. Our salesman Bernie at the store in Farmingdale was wonderful and very helpful.

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Hi Himanshu,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 17, 2016

Bought bedroom set from Farmingdale location. Problems: 1. Delivered almost 3 weeks after promise date. 2. Calling to store - minimum 10-15 minutes to get someone. 3. Electrical component of light stand is not working. So many phone calls to store/warranty center and after 6 weeks of calls - Result 0. Part was never ordered. Paid fortune for bedroom set but service is unprofessional/unexpected. Before you buy - think twice and if you buy then don't expect any service from them.

2 people found this review helpful

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Dear Juliann,

I would like to take this moment to thank you for your recent visit to one of our Huffman Koos Gallery locations and for providing us with such great feedback. It warms our heart to hear how pleased you were with the service you received. I surely hope you enjoy your new couch and please come back soon!

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 15, 2016

Audrey and Gus are great sales people. They were both very patient, helpful, and informative. They made the purchase of our very comfortable couch a very pleasant experience. I would highly recommend them and Huffman Koos.

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Dear Rachel,

I would like to take this moment to thank you for your recent visit to one of our Huffman Koos Gallery locations and for providing us with such great feedback. It warms our heart to hear how pleased you were with the service you received. Please come back soon!

Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 14, 2016

I went back a multiple times for a specific couch and I got helpful service from Bernie.

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Hi Jillian,

I am very sorry to hear about your shopping experience with your Huffman Koos purchase. Please be assured your issues are are being looked into immediately as this is not the way we do business or want our customers to feel. Someone or myself will be in touch with you soon with an update.

Best Regards,
Alreema Vining
Customer Relations Administrator

Huffman Koos

Original review: May 14, 2016

My boyfriend and I went to Huffman Koos on Queens Blvd in September because we were shopping for furniture for our first apartment. Immediately the sales person Thomas comes up to us and promises us that if we purchase everything today he will give us a great deal. We purchased a sofa/loveseat, a bedroom set, and a dining room set. We purchased a bedroom set which included the bed and the dresser mirror. We thought we were getting the chest dresser included in the price but we found out when on the day the furniture was delivered that this wasn't the case. We ended up having to purchase it separately which we did only because we wanted it to match the other bedroom furniture.

The purchase that made us most upset was the Nina Sofa/Loveseat. At the time of purchase my boyfriend and I were not excited about this couch. Our salesperson Thomas convinced us to buy it by promising that it would be delivered on October 1, 2015 (the first date of our lease). The couches ended up being delayed and they did not arrive until about two weeks later. We were very upset with the fact that the couches were late but mostly with the customer service. Every time we would call Huffman Koos we were told a different story. Also Huffman Koos never even gave us the courtesy of a call telling us our couches would be late, we found out two days before October when we called to confirm delivery.

Four weeks ago in April 2016 one of the legs of the sofa gave out and when the body of the sofa hit the floor it cracked. We called customer service in New Jersey to explain the issue we were having since we had purchased a five-year warranty in September. We spoke to a man named Kareem who said that he would ship a new leg to our apartment and once we received the leg we could call the service company to fix our sofa. Kareem said the leg would take two weeks to come and when we asked for him to expedite (we offered to pay the cost) he said that wasn't possible. Three weeks later after still not receiving the leg we called Kareem and he said he was no longer sending us the leg but the service company would still come out and fix it. Again we had to call Huffman Koos to follow up on the whereabouts of the leg they were sending us when they should have been the one to follow up with us.

We spoke to Kareem today and he said that the original service company does not service to our area so he would have to get another one. When the service company called to set up a time to come we were told that they couldn't bring us a new leg but that we would have to wait for Huffman Koos to send us the leg to schedule service (Square One). My boyfriend and I are very upset by this situation especially since we weren't too fond of the couches in the first place and now we have a couch that is very low and slants to the right because the front right leg gave out. The customer service at Huffman Koos is despicable, every time my boyfriend or I call we get told something different and this is a very frustrating experience. Huffman Koos should at least take the time to reach out to their customers when something is different than planned. We will never be shopping here again due to the poor customer service.

5 people found this review helpful

Huffman Koos Company Profile

Company Name:
Huffman Koos
Address:
125 South St
City:
Passaic
State/Province:
NJ
Postal Code:
07055
Country:
United States
Phone:
Website:
http://www.huffmankoos.com/