Huffman Koos Reviews
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About Huffman Koos
For over 55 years Huffman Koos has partnered with high-quality manufacturers to provide its customers with top of the line furniture. Our main objective is to create a pain-free purchasing experience for each of our buyers that keeps them coming back for years to come. If you’re looking for affordable, high quality, in-style furniture, Huffman Koos is the place to go.
Visit www.huffmankoos.com
Huffman Koos Reviews
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- 4,956,328 reviews on ConsumerAffairs are verified.
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Reviewed July 25, 2015
Karen and Julio were extremely helpful. They rearranged a set of bedroom furniture to fit the size of my room so I could see it properly. Great customer service!
Reviewed July 25, 2015
Visited multiple stores today and decided on two floor model chairs and 1 floor model sofa to be delivered tomorrow. Received excellent service and had a pleasant experience working with Carol.
Reviewed July 25, 2015
The assistance I received was outstanding. The sales associate knew exactly what to show me and once I decided on a model, called in assistance to finalize a price. The process was painless and the experience pleasant. I will definitely come back for other furniture in the future.
Reviewed July 23, 2015
I had a great experience with the store and all employees at the store. I will 100% recommend this to people.
Reviewed July 22, 2015
Very helpful salesman, patient and good taste. I would like to recommend to my friends.
Reviewed July 22, 2015
My experience at Huffman Koos was great. The salesperson who helped me, I believe his name is Daniel, he was really good in explaining about the product - it was an Italian leather chair. I would definitely go back in the future.
Reviewed July 22, 2015
The best experience I have ever had when buying furniture. From the second my fiancé and I walked in we were treated with the utmost care and respect. They helped us pick out the best dining room set and even helped expedite the shipping. If I ever need to buy anything else for my home, I will certainly be coming back to Huffman Koos and speaking to Carol and Julio. I really recommend coming here!
Reviewed July 21, 2015
I had a great customer service experience at Huffman Koos furniture store. They are very welcoming. Carol ** is wonderful. She is attentive and takes great care of you. She takes consideration of all your preferences and shows you exactly what you want. Julio ** was also great. He was also helpful.
Reviewed July 21, 2015
Purchased a mattress set at Farmingdale, Huffman Koos. This was an expensive set which included an adjustable remote control frame. Salesperson (Rusty) and store manager (Julio **) were very professional, knowledgeable, ensure that my wife and I were totally satisfied. When difficulties occurred with the order, they quickly resolved the issue above our expectations.
Reviewed July 21, 2015
If you appreciate quality service and product selection, you need to shop for your furniture needs at Huffman Koos. You will not be disappointed and it is a good use of your shopping time! I highly recommend visiting one of the many Huffman Koos locations.
Reviewed July 21, 2015
We ordered a living room set and an entertainment unit from Huffman Koos. Not only did we wait 15 weeks for our furniture and missed 2 special occasions we needed the furniture for, but when it finally came Our entertainment unit came damaged! Our love seat not only has the back leg bent but it's also the wrong color and it doesn't match our sofa! The pillow that we had customs made don't match our sofa pillows too! We have made numerous phone calls and emails, but we have yet to hear back from Janet **! It saddens me to think that such a big company like Huffman Koos would do this to his loyal customers!
Reviewed July 20, 2015
We were so pleased to work with Ricky ** in the Paramus store. My mom is getting ready to move into assisted living... I went initially by myself to see what might work for her new apartment. I met Ricky and he pointed me in the right direction and assured me that I could work with them on pricing. I brought mom back the next day and Ricky went above and beyond to help her make the best decisions... He even carried a 50-lb chair close to the elevator so she didn't have to walk to the back of the store to see it!! Never did we feel pressure and Ricky's patience with a senior citizen was 2nd to none!!
Reviewed July 19, 2015
We entered the store and we were immediately welcomed to the store. Richard ** asked us if we needed help as we were walking around the store and he explained to us how we can design our own furniture. He stayed with us and spent the time with us! He is a very patient man because we changed our minds but he just smiled. He had great design ideas!
Reviewed July 19, 2015
Great experience with customer service and professional.
Reviewed July 19, 2015
Do not purchase anything from this company. As I write this I have been on hold to speak with a manager from customer service - it is 8:45 pm and my expected delivery window was 12:30 - 4:30 pm - no delivery in sight. Had to cancel dinner reservations and give up a gift of theater tickets. Prior to that I had an issue with my table. I called customer service on April 22 - did not receive a reply until May 19. The wrong repair item was mailed in late June and when we called Janet ** back to let her know she never called back. Today is July 18th and my problem is just being rectified. I will never buy from them again and I highly recommend you go elsewhere. This was my first time and definitely the last.
Reviewed July 18, 2015
Chris the salesman was great. Dave the store manager was very helpful as well! Thanks to the Farmingdale team.
Reviewed July 18, 2015
Great job. We're very happy.
Reviewed July 18, 2015
All went well. The delivery was great. Thank you!
Reviewed July 18, 2015
Great job. I love the furniture. The delivery was great. Highly recommend to all.
Reviewed July 18, 2015
Very happy. The delivery went well. The men were excellent. We're very happy.
Reviewed July 18, 2015
My experience was great. Highly recommend. Delivery was great.
Reviewed July 18, 2015
Very good. The guys were great. Very professional.
Reviewed July 18, 2015
Victor ** is professional and extremely helpful. He helped us pick our fabrics and was very patient. He stayed late to finish our order. He was wonderful.
Reviewed July 18, 2015
I found the item I wanted on the website, but still needed to see it up close. The sales person showed me the exact dresser within 5 minutes and I was able to make the purchase.
Reviewed July 18, 2015
Our experience at Huffman Koos was great. Our salesperson Daniel was very helpful and wonderful with explaining the product we purchased. He also made us feel comfortable and he did it all with a smile.
Reviewed July 17, 2015
Dealt with salesman Amir... One of the most professional, genuine, and caring salesperson I've ever encountered during any type of purchase. The people here truly care about your interests and listen to your ideas, concerns, and will answer any and all questions you have to ask. They don't hound you or pressure you to make any purchases whatsoever. They take pride in their products... And they should; they have the nicest luxury products at affordable and modest prices. I will be quick to come back to Huffman Koos for future buys.
Reviewed July 17, 2015
Great job. The guys were great. Love the furniture.
Reviewed July 17, 2015
Fairfield Store. Very happy. Thank you.
Reviewed July 17, 2015
Thank you very much. I am very happy.
Reviewed July 17, 2015
Very good job. Thank you. Very happy.
Reviewed July 17, 2015
Queens Store - Very good. Great job.
Reviewed July 17, 2015
Elmwood Store - Very Happy. Sam was great. Thank you.
Reviewed July 16, 2015
Was very good and professional and very helpful. Couch came sooner than expected. Delivery men were professional and on time and careful. I am very happy with service and couch. I would recommend.
Reviewed July 16, 2015
Farmingdale store - Very satisfying... shopped online.
Reviewed July 15, 2015
I bought my living room set with tables. The service was outstanding. It was not like walking into a furniture store and you are being pressured to buy so they could just make a sale. I took my time and got exactly what I wanted and felt I was treated very respectful and understanding. Even when I went back to make changes, they were so accommodating. I would highly recommend you shopping here! I will return again every time I need furniture. 5-plus star from me, who is very difficult to please! Thank you for all your help.
Reviewed July 14, 2015
I am very pleased with the quality of the sofa and Loveseat and also with the great customer service I received.
Reviewed July 14, 2015
Jules ** was very professional from the moment my wife and I met him. He took his time and was extremely helpful. My wife and I had a great experience.
Reviewed July 13, 2015
Great customer service from Olga, Bibi, and Susan at Freehold Huffman Koos. Very knowledgeable and friendly.
Reviewed July 13, 2015
Bill for some I wouldn't furniture from Huffman Koos and my experience from beginning to end was excellent. The salesperson was very knowledgeable. The delivery was perfect, they came and set everything up. They were early and they left the house very clean. I would love to buy furniture from them again.
Reviewed July 13, 2015
Victor was wonderful. He was professional and knowledgeable and he took the time to help us make a final decision on our dining room set. Huffman Koos should be proud of him.
Reviewed July 13, 2015
Easiest furniture shopping EVER!!! Jules, my salesman, was knowledgeable and helpful without being pushy. Negotiated a GREAT price. Highly recommend.
Reviewed July 12, 2015
This was a very good experience because our salesman Chris ** was wonderful. He was very informative, customer focused, knowledgeable and helpful. He came to our home and has a very nice sense of design.
Reviewed July 12, 2015
We had an extremely pleasant experience working with Bill at Huffman Koos on Sunday. He helped us pick out fabrics and colors and is extremely nice. Anytime we need furniture we would return and work with him.
Reviewed July 12, 2015
Rusty, very happy with him. He helped me above and beyond his call.
Reviewed July 12, 2015
Christine was very nice, knowledgeable, and provided excellent service.
Reviewed July 12, 2015
Rusty was an amazing sales person to work with. He was able to customize a sofa the exact way that I had wanted it with an up charge. White glove delivery was offered as well and the price was phenomenal.
Reviewed July 12, 2015
I had an extremely positive experience. John was very knowledgeable and helpful and accommodating. I would definitely return for more purchases.
Reviewed July 12, 2015
Karen and Jules in the Farmingdale store were fantastic. Excellent product as well.
Reviewed July 12, 2015
We dealt with a wonderful salesmen, Bernie, who was very patient and knowledgeable of all the products we were interested in. The whole experience definitely met our expectations. We would recommend Huffman Koos to family & friends and will be back in the future.
Reviewed July 11, 2015
Middletown Huffman Koos. Peter was great. Delivery was great.
Reviewed July 11, 2015
Our salesperson Chris was very professional and helped us choose furniture for home. David also helped us. We enjoyed our experience at Huffman Koos.
Reviewed July 11, 2015
Excellent service. Bill was excellent. David, the store manager was very professional. They have a life long customer in me.
Reviewed July 11, 2015
Very nice delivery. Was great. Thank you.
Reviewed July 11, 2015
I had a wonderful experience shopping here. I loved the selection of furniture and the knowledgeable sales people.
Reviewed July 11, 2015
Although there was a delay in getting my furniture, delivery was fantastic and we're very happy.
Reviewed July 11, 2015
Huffman Koos Farmingdale - The staff and the whole experience was fantastic. Delivery was great. Thank you!
Reviewed July 11, 2015
Very good. On time. Guys were great. Whole experience was very nice.
Reviewed July 11, 2015
Great Job. Thank you very much. Delivery was very good.
Reviewed July 11, 2015
Delivery was fantastic. The guys were great. Thank you!
Reviewed July 11, 2015
Huffman Koos in Freehold did a great job and the delivery men were fantastic. Great Job. Thank you.
Reviewed July 11, 2015
Great job. The delivery guys were fantastic. Very happy.
Reviewed July 11, 2015
Great job and terrific delivery.
Reviewed July 11, 2015
Great job. Delivery was very good.
Reviewed July 11, 2015
Very happy. Delivery was great. Thank you!
Reviewed July 11, 2015
Jules was very helpful and price matched and beat a competitor’s price on a bedroom. Jules and David were very professional and courteous and took excellent care of my husband and I. I look forward to doing business with them again in the future as I have done in the past.
Reviewed July 10, 2015
We had a great experience with David. Answered all our questions and helped make our choice.
Reviewed July 10, 2015
Great personalized service with knowledgeable input which helped us to make a confident purchase.
Reviewed July 10, 2015
Great customer service and lovely selection. I dealt with JP.
Reviewed July 9, 2015
Great job. Thank you.
Reviewed July 9, 2015
Great job. Thank you to everyone. Recommend to all.
Reviewed July 9, 2015
Nice job. Delivery was great. I would recommend to my friends and family.
Reviewed July 9, 2015
I was very happy with my experience. The delivery was very good and I highly recommend this company.
Reviewed July 9, 2015
Great job. Highly recommend. Thank you!!
Reviewed July 9, 2015
Great experience. Thank you very much!!
Reviewed July 9, 2015
HUFFMAN KOOS MIDDLETOWN - Great job. Very happy. Thank you.
Reviewed July 9, 2015
Great Job. Very Happy. Would recommend to friends.
Reviewed July 9, 2015
Very happy. Great job.
Reviewed July 9, 2015
Great job. Very satisfied. Delivery -- great job.
Reviewed July 9, 2015
Great job. Very satisfied. Delivery was great.
Reviewed July 8, 2015
Our salesperson was very helpful (Amy **). She gave us different options and we were able to pick out what we wanted after shopping at 4 other furniture stores. Sorry to hear she has since left Huffman Koos. The only problem was that because it was special order it took two months for delivery. Glad to have it now. The delivery men were very nice and also did a good job.
Reviewed July 8, 2015
After searching for 9 months for a dining room set, we finally found the perfect table and chairs at Huffman Koos. The sales rep (Jules) was very helpful.
Reviewed July 7, 2015
Very satisfied.
Reviewed July 7, 2015
Great job. Very happy.
Reviewed July 7, 2015
Great job. Would recommend to everyone.
Reviewed July 7, 2015
Delivery - Awesome job!
Reviewed July 7, 2015
Delivery - Very happy. Fine job!!
Reviewed July 7, 2015
Great job. Happily recommend to others.
Reviewed July 7, 2015
Great job. Very happy.
Reviewed July 7, 2015
Friendliness, knowledge and concern from our salesman was appreciated.
Reviewed July 7, 2015
Freehold store: It was great. Professional experience sales people! Great Managers. Was presently surprised.
Reviewed July 7, 2015
They helped us with all our questions and made us feel welcomed! They were not pushy like other sales people at other stores!
Reviewed July 7, 2015
My order has not been delivered to date. It is several weeks after the promised delivery date. It took several days to get an answer to my phone calls. No one picks up the phone.The gentleman with whom I spoke seemed unable to solve the difficulty. Should there be no satisfactory solution, I will cancel my order. I am a very good client who has spent thousands of dollars at your store to furnish my home. I regret it!
Reviewed July 7, 2015
I was impressed with my salesperson. She was very willing to help and made us feel very comfortable with Huffman Koos. The store was very clean and well laid out. We found everything we wanted and purchased the same day. We did not need the bedroom set till mid-August and was assured that would be fine. Haven't taken delivery yet, however we feel comfortable that it will go well. Look forward to dealing with Huffman Koos next time we need furniture...
Reviewed July 7, 2015
Jaime ** the furniture consultant was very helpful in showing us the various furniture options we were able to choose from. The furniture looks great in my living room. I am very happy with the service I received. Thanks.
Reviewed July 7, 2015
They were very good to us and our salesman Bill was very accommodating.
Reviewed July 7, 2015
I needed to make an exchange for medical reasons and this company was absolutely great about it.
Reviewed July 6, 2015
Amazing. So happy they had exactly what I wanted!!!
Reviewed July 6, 2015
Shopping experience was fine.
Reviewed July 6, 2015
My purchase was a small one but I was still treated as though it was a major purchase. My salesperson ** was great.
Reviewed July 6, 2015
Overall very nice experience.
Reviewed July 6, 2015
The shopping experience was fine. Not so for the delivery experience. I ordered a 7 piece dining room set. The table was delivered with no base. Trying to get the base delivered was an absolute nightmare. A second delivery date was set. They were a no show (no call either). They showed up the next day unannounced when I wasn't home and tried to blame it on me. After many phone calls and promises of return calls that never came, the delivery service manager finally got involved and had the base delivered.
Reviewed July 6, 2015
Friendly, professional, very helpful, answers all your questions.
Reviewed July 6, 2015
Huffman Koos is an icon! I furnished most of my house with Huffman Koos furniture many years ago and was saddened when they closed their doors. However, I was surprised to find them again and their quality and service has remained constant. There aren't too many good quality furniture stores around any more. I wish them many more years in business!
Reviewed July 6, 2015
That was easy and satisfying.
Reviewed July 6, 2015
Satisfied with the help I received from Diane in the store! Good experience from shopping through delivery.
Reviewed July 6, 2015
Today we had our delivery of furniture from your store. I must say your delivery men were the best professional people we have ever had. I look forward to our next purchase and thank you again.
Reviewed July 6, 2015
I would highly recommend Huffman Koos to anyone interested in purchasing furniture. Our salesmen from the Farmingdale NY store Dick and the buyer Julio were both knowledgeable and honest. Also our deliverymen were very good also.
Reviewed July 6, 2015
VERY pleased with the recliner chair and the price (we bought it on sale) was just right. This has become the favorite chair in the living room. Supportive, restful, fits in with the rest of our eclectic tastes. Huffman Koos is the ONLY local furniture store for me.
Reviewed July 6, 2015
We shopped at the Middletown, NY store. Peter the sales person pointed us in the direction we needed to be in for sofas. He was very helpful, answered our questions and left us to look and try out the furniture. When we were ready to buy he found us what we were looking for at another store. Delivery was prompt and the delivery people were very careful and polite.
Reviewed July 3, 2015
Everything went well with delivery experience, except one of the plastic rings that hold glass to table was missing. Customer service said manufacturer would mail it. Not received. Called store and left message about a nail coming through on one chair. Have not got a call back yet and it had been almost two months. I have not been able to contact anyone and no one has contacted me.
Reviewed July 1, 2015
We recently moved into a condo from a large home and ordered a beautiful Natuzzi leather sectional that arrived last Wednesday. We waited 17 weeks but it was perfect. We're very happy with the whole experience. ** was fantastic. Thanks again.
Reviewed July 1, 2015
Major delivery issues and lots of lying. Damaged goods delivered and waiting for rectification. Afraid what next delivery will portend. Must run after customer service since they rarely return calls. Seems as though they are beholden to their truckers since they are incredibly inconsistent and rule the roost. If Huffman Koos were smart, they'd compensate for their deficiencies by bumping up their customer care and holding themselves accountable for mistakes.
Hello Lauren,
Your message has notified us that we have failed you as a valued customer. Your opinion helps us to develop and change the way we do business. We have been providing quality service and furniture for over 50 years. I do apologize that we have fallen short of our goal in your case. I would like you to give me the opportunity to prove to you that you are a valued customer and you should not be having these problems. I would like you to contact me at tbesaw@huffmankoos.com so one of my team members can resolve any open issue to your satisfaction. My goal is to make you happy and to satisfy you the way you expect.
Thank You,
Ted BesawDirector of Guest Services
Huffman Koos Furniture- NY-NJ
Reviewed June 28, 2015
My wife and I received our new leather sofa and loveseat last night and it was great. I was surprised they delivered in this terrible weather but we were happy to get it. The delivery people were great. Thank you **!!
Reviewed June 28, 2015
I am so happy with my new recliners. They are perfect in my man cave. Thanks to ** for getting me these in 2 days!!
Reviewed June 28, 2015
** the salesperson was very nice. We got our sectional last week and it's very nice. My only complaint is the delivery was held up about a week later than expected. Otherwise this whole experience was very nice.
Reviewed June 28, 2015
We love our new sectional. It took 20 weeks from Italy but it's perfect and we love it. Highly recommend the store in Rockaway. ** the manager was super nice and ** did a great job helping up.
Reviewed June 28, 2015
We received delivery yesterday of our new bedroom set and mattress and we are very pleased with our new set. Thank you ** and all the nice people at the store.
Reviewed June 28, 2015
Furniture is beautiful. We're so happy with everything we bought from Huffman Koos in Freehold. The store manager was great. Everything came as promised and we were very concerned based on some reviews we saw. We had one small issue with the delivery guys being 1 hour late so we can't give you 5 stars sorry!
Reviewed June 28, 2015
I been today in Queens store and meet with ** who is help me with my Natuzzi set. Great man.
Reviewed June 28, 2015
I made my purchase at Huffman Koos in Paramus and recommend ** store manager. He is very knowledgeable and help me with my purchase.
Reviewed June 28, 2015
I have great experience with ** at Huffman Koos in Fairfield NJ. She help us choose our family room and dinette, also help us with purchase of Serta mattress with nice discount. I recommend her.
Reviewed June 28, 2015
I purchase my bedroom set at discount price from Huffman Koos. I have great experience with ** who is my salesperson. My bedroom arrived and we enjoyed.
Reviewed June 27, 2015
We bought 2 matching recliners for our newly renovated pool house on May 31st. I was told I would have them within 2 weeks which would have been great as I told them I was having 2 big parties (one on June 24 and the other on July 2). I was told to call within a week and a half. No one answered the phone. I dialed 15 times, but no one picked up. I finally reached a sales person who said only one was coming in and not until June 19th. Fine. I still need the other one. I left 6 messages for the store manager but he has never returned my calls. I am always told he is with a customer or on a conference call or at a meeting. No problem, but why not return my calls?!?! I think he does not exist!
I was told the 2nd chair will go to the warehouse on July 1st. This means no delivery for a few days! Another party without a matching chair. I would NEVER recommend this company again! Worst service EVER!! I would give them less than 1 star if I could!! That is why I always buy my furniture from Ethan Allen! I pay a lot more but always get stellar service! Hate Huffman-Koos!
Hello Pat,
I am very sorry to hear that there is such a lack of communication between you and the store. I can assure you that because of this complaint we are taking steps as a company to change this. Your post has made us aware of our short comings and will not be ignored nor will I make any excuse. I do want you to contact me directly at tbesaw@huffmankoos.com so I can resolve any open issue you still may have. I will have one of my dedicated Guest Service members contact you and provide you the level of service that has kept us in business for over 50 years. I look forward to turning this experience around so that you may reconsider updating your post.
Thank You,
Ted BesawDirector of Guest Services
Huffman Koos Furniture- NY-NJ
Reviewed June 27, 2015
I just got delivery of my beautiful leather motion sectional which my family surprise me for Father's Day and made purchase from Huffman Koos furniture and it's so comfortable. Delivery team did great job and I love my leather set.
Reviewed June 26, 2015
I love my new sectional. My entire experience was very good. I had a small problem with Customer service because my delivery was 2 hours late.
Reviewed June 26, 2015
Bought my bedroom set from Huffman Koos in Fairfield from Rocco. He was very nice, gave us a killer deal and I love it. Thanks.
Reviewed June 25, 2015
I am relocating to Livingston, NJ and needed furniture. I went to other stores in the area but found the quality of the furniture, a wonderful sales team, and pricing within my budget. They arranged all the delivery and set up to accommodate my long-distance schedule.
Reviewed June 25, 2015
My wife and I bought a beauty's dining room set from ** in Fairfield. He gave us a great deal on the set it was delivered yesterday and we love it. Thank you **!
Reviewed June 25, 2015
After reading the reviews on Huffman Koos I was very concerned but after meeting the store manager and working with ** it was a wonderful experience. We love our furniture and we really recommend this store.
Reviewed May 29, 2015
I purchased a sofa 2-pc leather sectional from Huffman in October. It has cushions that cover the arms. The sofa is by my window. I recently put a plant by the window when I noticed the arm was broken. I contacted Huffman about this and got the runaround. Only after I contacted Better Business did they send serviceman. He told me it can't be fixed. I waited for store to call me to tell me what they will do. Anyway, had to contact BBB again. They said that I damaged it which is a lie. I wish I read reviews before I purchased from Huffmans... lesson learned.
Dear Cindy,
I would like to apologize for any inconvenience you experienced with your purchase from Huffman Koos Furniture. Your willingness to share your candid thoughts is much appreciated.
Huffman Koos Furniture is committed to providing our customers with the highest quality furniture and service. I sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our customer, to tell us how we are doing and how we can better meet your needs and improve as a company.
I hope you will allow us to resolve any open issues with your purchase. I would like the opportunity to provide you the level of service and quality you expect from Huffman Koos Furniture but I am unable to find your account under this name to contact you. Can you please provide me with more details? Was this under manufacture warranty at the time you noticed the defect? Was this purchased new or was this an “As Is” Clearance item? If I can be of assistance in any way please do not hesitate to contact me- tbesaw@huffmankoos.com.
Sincerely,
Ted BesawAdministrative Manager
Huffman Koos Furniture
Reviewed May 18, 2015
We ordered dining chairs from Huffman Koos, Freehold NJ Location back in December 2014. They arrived damaged. We told the delivery people they were damaged and have made over 20 calls to Huffman Koos to try and resolve the issue. We paid for the protection plan as well. It is now May 18th - and after multiple calls and run around, and numerous promises by the store's managers, corporate office, etc... they have YET to fix or replace the damage chairs.
Dear Waverly,
I would like to apologize for any inconvenience you experienced with your purchase from Huffman Koos Furniture. Your willingness to share your candid thoughts is much appreciated.
Huffman Koos Furniture is committed to providing our customers with the highest quality furniture and service. I sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our customer, to tell us how we are doing and how we can better meet your needs and improve as a company.
I hope you will allow us to resolve any of the issues you had with your purchase. I would like the opportunity to provide you the level of service and quality you expect from Huffman Koos Furniture but I am unable to find your account under this name to contact you. If I can be of assistance in any way please do not hesitate to contact me- tbesaw@huffmankoos.com.
Sincerely,
Ted BesawAdministrative Manager
Huffman Koos Furniture
Reviewed April 30, 2015
I purchased a bedroom set and a cocktail table back on December 7 of last year. Two weeks later, I received delivery of all the items but the cocktail table. The next day I called the store and was told that someone will contact me within a day or two with another delivery date for the cocktail table. I waited for more than a week for a call that never came. So out of frustration, I cancelled the order for the cocktail table so I could at least get my money back. I have been going back and forth between customer service and corporate service for the last three months. All I have been getting is the runaround.
Reviewed April 16, 2015
Back in October, my husband and I ordered a Dining Room and a leather sectional from Huffman Koos. The dining room arrived in November and the china cabinet arrived broken along with a chairs all off balance and one was completely broken. They brought me 3 china cabinets and 4 chairs until I thought it was right. I accepted the 4th chair and yes again it was broken! We have been waiting for a delivery since January and today is April 16th with no arrival. We have gotten nothing from the run around from the Huffman Koos in Queens, NY.
On February 26th our sectional finally arrived. We carefully inspected the sectional and needless to say the frame was broken. I called customer service again and guess what the run around, we went from the store to the customer service to telling us "It's not covered as the delivery guys probably broke the frame and to tell you again we are working on it." As of today I have no resolution, a broken couch and a broken chair. No one seems to care and no one seems to want to resolve this. I paid over 12,000 in the 2 items and this store has done nothing to resolve the issue. I want my couch and chair fixed and I want to know when this is going to happen. I will never buy from this store and I urged you to think twice before you buy from them.
Reviewed April 14, 2015
Comes 1st time on 3/21. Delivery men unprofessional, can't assemble yet we paid for "white glove" service. We help, it looks used, front scratched. They offer to "paint" it. Would not agree. Was given hard time, but they took it back. Rescheduled delivery of new cabinet for 4/4. They confirmed night before that it would be there between 7 & 11. Never comes. I call Huffman at 11:30 & was told it was damaged & never put on the truck. I speak with the manager ** & also go to Huffman. They agree to refund the $75 delivery fee. Reschedule delivery again for 4/11. They confirm night before that it would be there between 2 & 6. Never comes. I call Huffman at 6:30 & was told the truck broke down, they are running late, but are coming. I call at 8 & am told they are still coming. I get a call from Huffman at 8:45 saying their GPS says they will arrive at 9:22. They never come. Never call.
On 4/12 I call & speak with manager ** again. He says he will speak with regional manager & get back to me by end of day. He never gets back to me. I call on Monday, ** avoids me, I'm told he is there, but he never answers when I'm transferred or calls me back. Later on 4/12, I get a call from ** stating the delivery is coming between 4 & 8. Was anyone planning to tell me/ask if I would be home? I say ok. The delivery comes & it is the same exact cabinet I received the 1st time on 3/21 with the same scratch evident, but painted over. I reject delivery again. I call ** & am told he doesn't know what to say. I tell him to cancel the order, I am done with Huffman.
Reviewed April 9, 2015
Ordered a TV console 11/15/14. Was told 12/4 delivery. Made calls - was told 12/10 then 12/18. Received 12/23/14, damaged. Called store and sent photos. They sent independent repair service who stated can not be fixed. Store referred us to corporate office in NJ. Left message for rep, when didn't receive a call, called again - was told new one will be sent. That was 1/6/15 and would arrive in 3-4 weeks. Every time I called after that I continued to receive voicemails and no return calls. Finally on 2/12 I called original store, told item in - don't know why we were not called.. Delivery set for 2/18.
I called at 6:05 pm on 2/17 to be told all deliveries being moved a day due to snow. The piece finally came on 2/20 with the door handles on the inside of the door. The delivery people were like "do you have a screwdriver?" We did it ourselves! I really can not give any stars to my rating since it appears that once Huffman Koos has your money, they do not care after that!
Reviewed April 3, 2015
Just filled out a Complaint via Better Business Bureau and NJ State Consumer Affairs. By far the WORST experience I have ever had. Ordered a dining set and a sofa, promised 4-6 weeks. It's been 10 weeks. Got my delivery of the dining set, two wrong chairs and a broken base. Worst part? The customer service is POOR. Refused to give me the manager over the phone because they were "swamped and so busy." What kind of excuse is that? I understand sometimes things get broken during deliveries, but that is NOT the way you handle it. Their next response was, "Well we have to check with the warehouse to see if it is in stock." When I purchased the dining set, they actually stated and advertised that the dining set was a brand new model. So now it's not in stock?? If you are going to lie, make it sound right at least. The manager ** could not even apologize to me in person. I will never ever order from here again. We are still waiting for our furniture.
Reviewed March 24, 2015
I bought my furniture January 29th. I was promised delivery on February 14, then as on February 28th, I was informed about the first non delivery, they said the dinette was damaged. After calling the store on the second date to find out where the drivers were, that is When I was told that in fact it too was damaged. I certainly don't want that set or anything else. Waiting to hear from customer service.
Reviewed March 5, 2015
I order custom made furniture in April. The furniture arrived August 24 - I paid 5000.00 for the set. Sept 3 after cleaning all the wrapping off the chaise I discovered a discoloration on the fabric. I called the store spoke to **, was inform that it would be taken care off. Then ** told me to call first response, spoke with **, sent pictures of the spot to her. She responded by saying it looks like milk. For 6 months I called ** at least 10 times a month. She said there was no dates for the Bronx.
January 15 the man came out and say that it appear to be milk stain on my leather chaise and he took pics - told I would get a reply in 7/10 days. I ended up calling them. Spoke with ** - she inform me that the damages to my chaise was cause upon delivery and call back to customer service. Talked to ** from the corporate office. Now they're sending the pics in to Natuzzi. I would like my chaise repaired or replaced in a timely manner before my warranty expires.
Reviewed March 4, 2015
I purchased a sectional couch from the Huffman koos on Queens blvd in Elmhurst Queens prior to thanksgiving in hopes of having the couch in time for christmas. I was told that I should get them within 4 weeks which would have made my Christmas deadline... Not only did I not get them for Christmas but I also didn't get them in January or February.. Almost 4 months later my couches arrive in the warehouse but now I have to wait another 2 weeks for my delivery.. When I called the customer service I got was horrendous... I was basically told it is what it is and my only other option is to cancel my order and pay a 20% restocking fee... I have never felt so belittle by any kind of store that I am paying a service fee for... I will never shop there again.. They will come to you and treat you like family while in the store and once you sign the contract you're already caught. They don't even make an effort to offer you real customer service.
Reviewed Feb. 21, 2015
Purchased Natuzzi leather sectional, the two end pieces are recliners, in early November. I also purchased the extra protection plan. It was delivered Nov. 28th. By Dec. 6th I was already calling the Paramus store the powered recliners would open but would get stuck and not close. Also had fibers coming through the stitching pattern on the seats. One of the seat cushions also had multiple stitching holes that were off track. Had to call HK twice before I could actually speak with someone, they have voicemail. HK finally responded. I sent them pics and they sent out someone from a repair company Saw Enterprise. He was only able to fix recliners but was not prepared to fix the other 2 problems. He never saw the pics I had sent. He also stated that he had never seen fibers coming out of the cushions like this.
I give HK a few days to receive the report from repairman. They say they will replace and will contact me for delivery date. Jan. 18th delivery date, so I thought. Nope. Another repairman this time from Natuzzi, First Response. I call HK they say he needs to see it if I want it replaced. He takes pics. Same conversation as the first man. He tells me give them a few days to get report. I call goes straight to voicemail 2 times. Finally get message saying, "hardware has been ordered."
Feb.16th call HK Corporate office speak to Janet **. She explains that I refused the second repairman from fixing the sofa. And it was HK's mistake to send the first repairman because the sofa is a Natuzzi. I didn't refuse. I just wanted everything fixed at one time so I would take another day off. But the repairmen was only able to fix the recliners on that visit and he had no idea how to fix the problem with the fibers. Ms ** stated, "You refused to let him fix the recliner, so there is nothing else I can do." Well today is Feb. 20th. Called Ms ** again today and my husband called HK in Paramus. Still not resolved. This is a warning, beware of HK. Purchase your furniture elsewhere!
Reviewed Feb. 7, 2015
On July 2015, we purchased the Sandwaves bedroom set and reclining sofa sets. Our platform bed began curving in the middle due to short stilts, which supported the bottom portion underneath the planks, and we wake up with excruciating back pains despite our memory foam mattress (which we had with our previous bed with no problems). We began experiencing problems with our sofa recliners since delivery, as the side panels of the recliners seemed flimsy, and there were problems closing them. They are now breaking apart, as one of the recliners have detached from one another.
On January 16th, 2015, an inspection was performed by a warranty specialist. After careful inspection, the specialist noted delivery mishap stating it appears the recliners may have been thrown from their delivery truck. He then proceeded to provide alternative options to fixing the bed; he suggested we hire him personally to replace the thin stilts with thicker ones, as this is a known problem with this bedroom model. Needless to say, both living and bedroom sets were not well-made, based on our assessment and current ongoing experience. But the most disturbing of this experience is our not having heard from Huffman Koos since the inspection, and have been given the run-around ever since.
Reviewed Feb. 5, 2015
About 6 weeks ago we purchased a couch that was delivered two weeks ago. While the couch was in great condition, it came without legs. I called customer service and they said they would check with the warehouse and see if they had them or could find another set of legs. They said they would get back to me and didn't. I've now called them over 5 times to try and find out where the legs are and was told to call First Response (a vendor for Huffman Koos that makes service calls to fix or install items). When I called first Response they had no record of me, our couch or a request for legs. Today, I stopped by the store location in Paramus and they said they would look into it, again. I just heard back from them (two weeks after delivery) and they said they have to order them from overseas. it just might be easier for me to cut 4 inches off my coffee table to make the couch look good!
Reviewed Jan. 31, 2015
Purchased a chest of drawers and a day later saw the same one for $275 less. Meanwhile the one I bought was a floor sample with a few chips on it. I could have purchased a brand new one in box for $275 less. Went back to Huffman Koos with pictures of item and price. Salesman said need style number. Thought I had it with the price tag. Went back to get more pictures of price tag, box, chest, etc. and then went back to Huffman Koos. Salesman took info (which was same as what I brought the first time basically) and said he would contact company (Stein World). He promised to call me back that evening or following morning with an answer. I have called several times to follow up because salesman never called me. As of right now, I overpaid $275 and salesman does not return my phone calls.
Reviewed Jan. 28, 2015
We received damaged couches and contacted customer service the same day. There were 2 big scratches on 2 different spots of the couch, a rip on another spot and 2 pieces of the black circular legs of the bottom of the couch missing so my couches look lopsided! Very unprofessional employees there! I find it unfair and stressful on how this situation has to be dealt with. It took weeks even to get a response from the service department and the only way I got a response was to go down to the actual store and wanted a full refund on these damaged couches but then of course the manager got on the phone with the service department. I have countless emails and the constant no responses.
And I was promised to have the 2 pieces that were missing on my couch from the manager because they actually had the pieces in stock at their store so when I was there they said they can come to my house and install them the next day at my time and he gave me his cell number and told me to text him what time I wanted them to come and fix the 2 pieces. So I texted the manager the time and of course no response from him and nobody showed up! That was over a week ago and still nothing. May I add that my new wooden floors that I just had redone 2 months ago are severely damaged because the metal on the bottom of the couch where those 2 circular black pieces are missing are leaving gashes on my floor so now nobody can sit or recline on the side of the couch.
And now I'm having some random person calling me trying to make an actual appointment to have these pieces put in and he's never available or he says he's too far. Meanwhile the manager never told me about this guy. This is disgusting and unprofessional! I will never shop there again and I've told numerous friends of mine that need furniture never to go there! My husband and I did everything we had to do to try to get this resolved and we find it that we don't deserve this stress and aggravation when none of this damaged material was our fault. May I add we are still waiting for the new material to fix the other rips and scratches to come in and get repaired by a tech from Huffman koos.
Updated on 06/18/2015: Well the story continues! We agreed to do an exchange on our couches bc the first ones were damaged after fighting for months! Well after promised that the new set would be ready 8-10 weeks and it was already 12 weeks and no call that they were ready, I decided to call to see what was going on. Then they had me in hold for 15 minutes and then told me that they will deliver on June 16. So the delivery truck came on that day and thru took a piece of the couch out of the truck which was not wrapped in plastic just in a blanket. And the delivery guy told me to come outside to take a look at that piece before they took the rest of the pieces out of the truck because he said to me that the piece looks damaged.
I went outside and the couch was destroyed! There was a round tear, then on the side of the couch there was mud on it like it was on a flood! I couldn't believe it! This were made to order couches. It's a scam! This couches were used bc if it's straight out of the warehouse, the people would not send out couches to be delivered like that! Unreal! This was supposed to be an even exchange from the first set of damaged couches I had and now the second set was damaged!!! I'm disgusted!!! Then I called the Farmingdale showroom and of course got the runaround and then I tried calling again and nobody picked up the phone bc I guess they saw from caller id that it was me! These people have no respect for customers and they should all be fired especially the manager there.
Well I finally blocked my number and they answered the phone and said to me that they will refund my money and they would have the manager call me back that same day to set up a refund for me. Well of course no call back that day! I emailed the manager the next day and he didn't even respond and instead forwarded my email to another man named **! And it is now Thursday and nothing from ** either! They are disgusting employees there! They are scam artists and a bunch of frauds! Don't ever believe them! They act so nice and try to convince you that everything will be ok but they ignore you when something goes wrong and transfer you to do many different people that at the end you get so confused that your head is spinning! The delivery guy even told me that this company was no good! Ha figure that one out! I'm disgusted and if I don't get the refund as I was promised, it's civil court!!!
Reviewed Jan. 19, 2015
Dining room furniture delivered on 1/14/15, one broken chair and scrape of layers off the edge of the table. Requested that the table and chair be returned. Delivery men stated they could not, someone else would come out. Store will not replace.
Reviewed Dec. 29, 2014
I ordered a sectional couch from Richard & Julio in the Farmingdale showroom, which was promised for delivery prior to Christmas (I assumed they meant Christmas 2014). On December 16th I called to follow up and was told the furniture was expected to arrive at their showroom on the 18th and delivery for Saturday the 20th wouldn't be a problem, someone would call me on the 18th to schedule a delivery time. I followed up the 17th to make sure things were still on schedule and was told they were. I was NOT called on the 18th as promised, so I called back and was told that the shipment arrived and the paperwork was still being processed, so delivery couldn't be scheduled until the 19th but Saturday delivery would still not be a problem.
On Friday I was NOT call as promised, so I called back and was told "there was NO WAY the furniture could be delivered Saturday"; deliveries for that day have been booked for 2 weeks. But the customer service representative would follow up Sunday. At this point you can guess who DID NOT call me back on Sunday, so I called them. Nothing was resolved and I decided since it was almost Christmas, I wouldn't get upset and I would simply take delivery after Christmas. I spoke to Julio who put a note in the system that we could accept delivery PRIOR to NOON on Saturday the 27th. He was careful to tell me he was putting notes on the drivers delivery note as well. This made me feel as though I finally reached someone who knew how to make this terrible system at Huffman Koos work. Any problems, which he didn't expect, I was to call him.
On Friday, I GOT A CALL FROM the company to take final payment by credit card, which I was ready to do and confirm delivery for between 2 pm and 8 pm Saturday. You probably see the problem. I asked the customer service rep to resolve the delivery issue and call me back, I DID NOT get a call back so I call Julio. In spite of calling me "buddy" more than a dozen times on our original call, he was too busy with customer's (I assume taking their money and starting the same ridiculous circus of events that I'm experiencing) to come to the phone. I've now left a message for Mr ** , Julio's boss in the hopes that his schedule might permit a call back. My advice...don't bother visiting the Farmingdale Showroom, there are too many other choices in the area.
Reviewed Nov. 7, 2014
I order a couch from Huffman Koos in May. First off they showed up at my house at 11:30 at night to deliver my couch. One side was broken so they took it back, and a week later the other side is broken. And we are in Nov and it still is not fixed. Two service men have come out to look at it and they told me I need a new one. I have called Crystal and Howard everyday and they keep saying they will get back to me! Someone please tell me what to do, I'm getting nowhere.
Reviewed Oct. 18, 2014
I purchased a leather sectional on October 1, 2014. They gave me a delivery date of October 18, 2014, telling me that was the earliest they date. I called to find out they don't even have what I paid in stock. How can they sell you something they don't have. Fraud, fraud. I would have not given them my money if they were honest. I feel cheated and tricked. They say no refund and what I ordered won't be available until late November.
Reviewed Oct. 2, 2014
On 5/26/14 I purchased a buffet, dining room table & 6 chairs. It is now 10/3 and all I get is a run-around from the manager Ken & his associates. Three different days I took off from work and it wasn't delivered. First delivery was supposed to be on 7/26, didn't come. On 8/18 I went to the store, paid the balance & was assured of my delivery on the 21st. They made the delivery on 8/21 but the buffet was damaged, the warehouse told the store but nobody called to let me know. I made them take back the table & chairs. Then they said the buffet will be in on 9/7 (the container was on the water in route). It didn't arrive. I told them to deliver the table & chairs. They delivered the set & 2 chairs were damaged, they took the chairs back. Today they delivered 2 wrong chairs, from my set. They took them back. Two weeks ago they said the buffet is on the water again, will be delivered on 10/15. Yesterday I get a call that now it won't be arriving until 10/30 and then there will be another excuse.
I want the 2 chairs that are due me and my money returned for the buffet or take everything back & give me my money. I would appreciate any help you can offer. I've spoken to these people at least 3-4 times a week since 7/26 until someone gets back to me. I also pd for a protection plan. Thanking you in advance.
Reviewed Aug. 17, 2014
Unfortunately, most consumers will not make it to this site unless they are disgruntled. For the past 6 months, I have been attempting to have a dining set and chairs exchanged. Items arrived damaged and delivery men refused to take items back. We wrote on the receipt that items were damaged upon delivery and immediately called Huffman Koos. We also took pictures and forwarded them. We were told a technician would be out to inspect the items. We were never called. After we called back, we were given a date of more than 6 weeks after the delivery of our furniture.
Technician came and agreed with our findings. He filed a report with corporate. We never heard back and once again had to call Huffman Koos. A customer service rep said she had no copy of a signed receipt from my husband. She said she would speak with her manager next week, yet a few days later we received a denial letter from this same rep, dated a day before she even spoke with us. In the letter, it stated damage was due to "customer use" even though we reported the issue on day of delivery. Phone calls back to this rep, named Sasha, went unanswered for weeks.
I finally started working with another rep named Crystal, who said Sasha no longer worked in the corporate office. She said she did have a copy of the receipt and saw where we indicated the damage. She also read from the technician's report that stated there were surface scratches and a smudge on the table along with grease on the chairs. There was no indication in the report as to how this damage occurred! The original denial letter was obviously fabricated. Crystal said she would contact the vendor for new seat cushions that the technician had ordered weeks ago and also said another technician would be out to buff out the scratches and smudges. I demanded a new table. Once again, we never heard back.
I called multiple times and was told the vendor never emailed Huffman Koos back after 3 attempts. Infuriated, I requested to speak with the manager, Jim **. He never returned my phone calls or messages I left on his direct voicemail. I finally called again and was able to speak to him. He said he would replace the table and cushions since this took almost 6 months to resolve and also said he would call the next day. He did not call back. I called again about a week later. Jim ** had the hubris to say he did not remember our phone conversation! He said he needed to speak with his boss, but he refused to give me his boss's name or let me speak with him.
Finally, Mr. ** said he would rectify this situation and rather than replace the table, he was going to have a technician come out to buff out the scratches because this is what his boss wants. He would then order my cushions RUSH order and give me a $100 gift card to Huffman Koos. As expected, I have not received a phone call back! It has now been 6 months since delivery of my furniture. I have taken notes on all conversations with this sorry excuse for a company. There have been 17 phone calls in total to them!
I have reported this company to the Better Business Bureau, called Channel 7 news, contacted an attorney and called the creditor to stop payment on the furniture. Obviously, the customer service people are reading from a script and are outright liars. They want to hold the customer off until merchandise is paid off. This is a scam operation. Buyer beware!! If you live in the area, take a ride to the "Corporate Office" in Passaic, NJ. The building is part of an abandoned warehouse! You will be shocked.
Huffman Koos Company Information
- Company Name:
- Huffman Koos
- Address:
- 125 South St
- City:
- Passaic
- State/Province:
- NJ
- Postal Code:
- 07055
- Country:
- United States
- Website:
- www.huffmankoos.com