Huffman Koos Reviews

Great experience with customer service and professional.

Do not purchase anything from this company. As I write this I have been on hold to speak with a manager from customer service - it is 8:45 pm and my expected delivery window was 12:30 - 4:30 pm - no delivery in sight. Had to cancel dinner reservations and give up a gift of theater tickets. Prior to that I had an issue with my table. I called customer service on April 22 - did not receive a reply until May 19. The wrong repair item was mailed in late June and when we called Janet ** back to let her know she never called back. Today is July 18th and my problem is just being rectified. I will never buy from them again and I highly recommend you go elsewhere. This was my first time and definitely the last.

Chris the salesman was great. Dave the store manager was very helpful as well! Thanks to the Farmingdale team.

Great job. We're very happy.

All went well. The delivery was great. Thank you!

Great job. I love the furniture. The delivery was great. Highly recommend to all.

Very happy. The delivery went well. The men were excellent. We're very happy.

My experience was great. Highly recommend. Delivery was great.

Very good. The guys were great. Very professional.

Victor ** is professional and extremely helpful. He helped us pick our fabrics and was very patient. He stayed late to finish our order. He was wonderful.

I found the item I wanted on the website, but still needed to see it up close. The sales person showed me the exact dresser within 5 minutes and I was able to make the purchase.

Our experience at Huffman Koos was great. Our salesperson Daniel was very helpful and wonderful with explaining the product we purchased. He also made us feel comfortable and he did it all with a smile.

Dealt with salesman Amir... One of the most professional, genuine, and caring salesperson I've ever encountered during any type of purchase. The people here truly care about your interests and listen to your ideas, concerns, and will answer any and all questions you have to ask. They don't hound you or pressure you to make any purchases whatsoever. They take pride in their products... And they should; they have the nicest luxury products at affordable and modest prices. I will be quick to come back to Huffman Koos for future buys.

Great job. The guys were great. Love the furniture.

Fairfield Store. Very happy. Thank you.

Thank you very much. I am very happy.

Very good job. Thank you. Very happy.

Queens Store - Very good. Great job.

Elmwood Store - Very Happy. Sam was great. Thank you.

Was very good and professional and very helpful. Couch came sooner than expected. Delivery men were professional and on time and careful. I am very happy with service and couch. I would recommend.

Farmingdale store - Very satisfying... shopped online.

I bought my living room set with tables. The service was outstanding. It was not like walking into a furniture store and you are being pressured to buy so they could just make a sale. I took my time and got exactly what I wanted and felt I was treated very respectful and understanding. Even when I went back to make changes, they were so accommodating. I would highly recommend you shopping here! I will return again every time I need furniture. 5-plus star from me, who is very difficult to please! Thank you for all your help.

I am very pleased with the quality of the sofa and Loveseat and also with the great customer service I received.

Jules ** was very professional from the moment my wife and I met him. He took his time and was extremely helpful. My wife and I had a great experience.

Great customer service from Olga, Bibi, and Susan at Freehold Huffman Koos. Very knowledgeable and friendly.

Bill for some I wouldn't furniture from Huffman Koos and my experience from beginning to end was excellent. The salesperson was very knowledgeable. The delivery was perfect, they came and set everything up. They were early and they left the house very clean. I would love to buy furniture from them again.

Victor was wonderful. He was professional and knowledgeable and he took the time to help us make a final decision on our dining room set. Huffman Koos should be proud of him.

Easiest furniture shopping EVER!!! Jules, my salesman, was knowledgeable and helpful without being pushy. Negotiated a GREAT price. Highly recommend.

This was a very good experience because our salesman Chris ** was wonderful. He was very informative, customer focused, knowledgeable and helpful. He came to our home and has a very nice sense of design.

We had an extremely pleasant experience working with Bill at Huffman Koos on Sunday. He helped us pick out fabrics and colors and is extremely nice. Anytime we need furniture we would return and work with him.

Rusty, very happy with him. He helped me above and beyond his call.

Christine was very nice, knowledgeable, and provided excellent service.

Rusty was an amazing sales person to work with. He was able to customize a sofa the exact way that I had wanted it with an up charge. White glove delivery was offered as well and the price was phenomenal.

I had an extremely positive experience. John was very knowledgeable and helpful and accommodating. I would definitely return for more purchases.

Karen and Jules in the Farmingdale store were fantastic. Excellent product as well.

We dealt with a wonderful salesmen, Bernie, who was very patient and knowledgeable of all the products we were interested in. The whole experience definitely met our expectations. We would recommend Huffman Koos to family & friends and will be back in the future.

Middletown Huffman Koos. Peter was great. Delivery was great.

Our salesperson Chris was very professional and helped us choose furniture for home. David also helped us. We enjoyed our experience at Huffman Koos.

Excellent service. Bill was excellent. David, the store manager was very professional. They have a life long customer in me.

Very nice delivery. Was great. Thank you.

I had a wonderful experience shopping here. I loved the selection of furniture and the knowledgeable sales people.

Although there was a delay in getting my furniture, delivery was fantastic and we're very happy.

Huffman Koos Farmingdale - The staff and the whole experience was fantastic. Delivery was great. Thank you!

Very good. On time. Guys were great. Whole experience was very nice.

Great Job. Thank you very much. Delivery was very good.

Delivery was fantastic. The guys were great. Thank you!

Huffman Koos in Freehold did a great job and the delivery men were fantastic. Great Job. Thank you.

Great job. The delivery guys were fantastic. Very happy.

Great job and terrific delivery.

Great job. Delivery was very good.

Very happy. Delivery was great. Thank you!

Jules was very helpful and price matched and beat a competitor’s price on a bedroom. Jules and David were very professional and courteous and took excellent care of my husband and I. I look forward to doing business with them again in the future as I have done in the past.

We had a great experience with David. Answered all our questions and helped make our choice.

Great personalized service with knowledgeable input which helped us to make a confident purchase.

Great customer service and lovely selection. I dealt with JP.

Great job. Thank you.

Great job. Thank you to everyone. Recommend to all.

Nice job. Delivery was great. I would recommend to my friends and family.

I was very happy with my experience. The delivery was very good and I highly recommend this company.

Great job. Highly recommend. Thank you!!

Great experience. Thank you very much!!

HUFFMAN KOOS MIDDLETOWN - Great job. Very happy. Thank you.

Great Job. Very Happy. Would recommend to friends.

Very happy. Great job.

Great job. Very satisfied. Delivery -- great job.

Great job. Very satisfied. Delivery was great.

Our salesperson was very helpful (Amy **). She gave us different options and we were able to pick out what we wanted after shopping at 4 other furniture stores. Sorry to hear she has since left Huffman Koos. The only problem was that because it was special order it took two months for delivery. Glad to have it now. The delivery men were very nice and also did a good job.

After searching for 9 months for a dining room set, we finally found the perfect table and chairs at Huffman Koos. The sales rep (Jules) was very helpful.

Very satisfied.

Great job. Very happy.

Great job. Would recommend to everyone.

Delivery - Awesome job!

Delivery - Very happy. Fine job!!

Great job. Happily recommend to others.

Great job. Very happy.

Friendliness, knowledge and concern from our salesman was appreciated.

Freehold store: It was great. Professional experience sales people! Great Managers. Was presently surprised.

They helped us with all our questions and made us feel welcomed! They were not pushy like other sales people at other stores!

My order has not been delivered to date. It is several weeks after the promised delivery date. It took several days to get an answer to my phone calls. No one picks up the phone.The gentleman with whom I spoke seemed unable to solve the difficulty. Should there be no satisfactory solution, I will cancel my order. I am a very good client who has spent thousands of dollars at your store to furnish my home. I regret it!

I was impressed with my salesperson. She was very willing to help and made us feel very comfortable with Huffman Koos. The store was very clean and well laid out. We found everything we wanted and purchased the same day. We did not need the bedroom set till mid-August and was assured that would be fine. Haven't taken delivery yet, however we feel comfortable that it will go well. Look forward to dealing with Huffman Koos next time we need furniture...

Jaime ** the furniture consultant was very helpful in showing us the various furniture options we were able to choose from. The furniture looks great in my living room. I am very happy with the service I received. Thanks.

They were very good to us and our salesman Bill was very accommodating.

I needed to make an exchange for medical reasons and this company was absolutely great about it.

Amazing. So happy they had exactly what I wanted!!!

Shopping experience was fine.

My purchase was a small one but I was still treated as though it was a major purchase. My salesperson ** was great.

Overall very nice experience.

The shopping experience was fine. Not so for the delivery experience. I ordered a 7 piece dining room set. The table was delivered with no base. Trying to get the base delivered was an absolute nightmare. A second delivery date was set. They were a no show (no call either). They showed up the next day unannounced when I wasn't home and tried to blame it on me. After many phone calls and promises of return calls that never came, the delivery service manager finally got involved and had the base delivered.

Friendly, professional, very helpful, answers all your questions.

Huffman Koos is an icon! I furnished most of my house with Huffman Koos furniture many years ago and was saddened when they closed their doors. However, I was surprised to find them again and their quality and service has remained constant. There aren't too many good quality furniture stores around any more. I wish them many more years in business!

That was easy and satisfying.

Satisfied with the help I received from Diane in the store! Good experience from shopping through delivery.

Today we had our delivery of furniture from your store. I must say your delivery men were the best professional people we have ever had. I look forward to our next purchase and thank you again.

I would highly recommend Huffman Koos to anyone interested in purchasing furniture. Our salesmen from the Farmingdale NY store Dick and the buyer Julio were both knowledgeable and honest. Also our deliverymen were very good also.

VERY pleased with the recliner chair and the price (we bought it on sale) was just right. This has become the favorite chair in the living room. Supportive, restful, fits in with the rest of our eclectic tastes. Huffman Koos is the ONLY local furniture store for me.

We shopped at the Middletown, NY store. Peter the sales person pointed us in the direction we needed to be in for sofas. He was very helpful, answered our questions and left us to look and try out the furniture. When we were ready to buy he found us what we were looking for at another store. Delivery was prompt and the delivery people were very careful and polite.

Everything went well with delivery experience, except one of the plastic rings that hold glass to table was missing. Customer service said manufacturer would mail it. Not received. Called store and left message about a nail coming through on one chair. Have not got a call back yet and it had been almost two months. I have not been able to contact anyone and no one has contacted me.

We recently moved into a condo from a large home and ordered a beautiful Natuzzi leather sectional that arrived last Wednesday. We waited 17 weeks but it was perfect. We're very happy with the whole experience. ** was fantastic. Thanks again.

Major delivery issues and lots of lying. Damaged goods delivered and waiting for rectification. Afraid what next delivery will portend. Must run after customer service since they rarely return calls. Seems as though they are beholden to their truckers since they are incredibly inconsistent and rule the roost. If Huffman Koos were smart, they'd compensate for their deficiencies by bumping up their customer care and holding themselves accountable for mistakes.

My wife and I received our new leather sofa and loveseat last night and it was great. I was surprised they delivered in this terrible weather but we were happy to get it. The delivery people were great. Thank you **!!

I am so happy with my new recliners. They are perfect in my man cave. Thanks to ** for getting me these in 2 days!!

** the salesperson was very nice. We got our sectional last week and it's very nice. My only complaint is the delivery was held up about a week later than expected. Otherwise this whole experience was very nice.

We love our new sectional. It took 20 weeks from Italy but it's perfect and we love it. Highly recommend the store in Rockaway. ** the manager was super nice and ** did a great job helping up.

We received delivery yesterday of our new bedroom set and mattress and we are very pleased with our new set. Thank you ** and all the nice people at the store.

Furniture is beautiful. We're so happy with everything we bought from Huffman Koos in Freehold. The store manager was great. Everything came as promised and we were very concerned based on some reviews we saw. We had one small issue with the delivery guys being 1 hour late so we can't give you 5 stars sorry!

I been today in Queens store and meet with ** who is help me with my Natuzzi set. Great man.

I made my purchase at Huffman Koos in Paramus and recommend ** store manager. He is very knowledgeable and help me with my purchase.

I have great experience with ** at Huffman Koos in Fairfield NJ. She help us choose our family room and dinette, also help us with purchase of Serta mattress with nice discount. I recommend her.

I purchase my bedroom set at discount price from Huffman Koos. I have great experience with ** who is my salesperson. My bedroom arrived and we enjoyed.

We bought 2 matching recliners for our newly renovated pool house on May 31st. I was told I would have them within 2 weeks which would have been great as I told them I was having 2 big parties (one on June 24 and the other on July 2). I was told to call within a week and a half. No one answered the phone. I dialed 15 times, but no one picked up. I finally reached a sales person who said only one was coming in and not until June 19th. Fine. I still need the other one. I left 6 messages for the store manager but he has never returned my calls. I am always told he is with a customer or on a conference call or at a meeting. No problem, but why not return my calls?!?! I think he does not exist!

I just got delivery of my beautiful leather motion sectional which my family surprise me for Father's Day and made purchase from Huffman Koos furniture and it's so comfortable. Delivery team did great job and I love my leather set.

I love my new sectional. My entire experience was very good. I had a small problem with Customer service because my delivery was 2 hours late.

Bought my bedroom set from Huffman Koos in Fairfield from Rocco. He was very nice, gave us a killer deal and I love it. Thanks.

I am relocating to Livingston, NJ and needed furniture. I went to other stores in the area but found the quality of the furniture, a wonderful sales team, and pricing within my budget. They arranged all the delivery and set up to accommodate my long-distance schedule.

My wife and I bought a beauty's dining room set from ** in Fairfield. He gave us a great deal on the set it was delivered yesterday and we love it. Thank you **!

After reading the reviews on Huffman Koos I was very concerned but after meeting the store manager and working with ** it was a wonderful experience. We love our furniture and we really recommend this store.

I purchased a sofa 2-pc leather sectional from Huffman in October. It has cushions that cover the arms. The sofa is by my window. I recently put a plant by the window when I noticed the arm was broken. I contacted Huffman about this and got the runaround. Only after I contacted Better Business did they send serviceman. He told me it can't be fixed. I waited for store to call me to tell me what they will do. Anyway, had to contact BBB again. They said that I damaged it which is a lie. I wish I read reviews before I purchased from Huffmans... lesson learned.

We ordered dining chairs from Huffman Koos, Freehold NJ Location back in December 2014. They arrived damaged. We told the delivery people they were damaged and have made over 20 calls to Huffman Koos to try and resolve the issue. We paid for the protection plan as well. It is now May 18th - and after multiple calls and run around, and numerous promises by the store's managers, corporate office, etc... they have YET to fix or replace the damage chairs.

I purchased a bedroom set and a cocktail table back on December 7 of last year. Two weeks later, I received delivery of all the items but the cocktail table. The next day I called the store and was told that someone will contact me within a day or two with another delivery date for the cocktail table. I waited for more than a week for a call that never came. So out of frustration, I cancelled the order for the cocktail table so I could at least get my money back. I have been going back and forth between customer service and corporate service for the last three months. All I have been getting is the runaround.

Back in October, my husband and I ordered a Dining Room and a leather sectional from Huffman Koos. The dining room arrived in November and the china cabinet arrived broken along with a chairs all off balance and one was completely broken. They brought me 3 china cabinets and 4 chairs until I thought it was right. I accepted the 4th chair and yes again it was broken! We have been waiting for a delivery since January and today is April 16th with no arrival. We have gotten nothing from the run around from the Huffman Koos in Queens, NY.

Comes 1st time on 3/21. Delivery men unprofessional, can't assemble yet we paid for "white glove" service. We help, it looks used, front scratched. They offer to "paint" it. Would not agree. Was given hard time, but they took it back. Rescheduled delivery of new cabinet for 4/4. They confirmed night before that it would be there between 7 & 11. Never comes. I call Huffman at 11:30 & was told it was damaged & never put on the truck. I speak with the manager ** & also go to Huffman. They agree to refund the $75 delivery fee. Reschedule delivery again for 4/11. They confirm night before that it would be there between 2 & 6. Never comes. I call Huffman at 6:30 & was told the truck broke down, they are running late, but are coming. I call at 8 & am told they are still coming. I get a call from Huffman at 8:45 saying their GPS says they will arrive at 9:22. They never come. Never call.

Ordered a TV console 11/15/14. Was told 12/4 delivery. Made calls - was told 12/10 then 12/18. Received 12/23/14, damaged. Called store and sent photos. They sent independent repair service who stated can not be fixed. Store referred us to corporate office in NJ. Left message for rep, when didn't receive a call, called again - was told new one will be sent. That was 1/6/15 and would arrive in 3-4 weeks. Every time I called after that I continued to receive voicemails and no return calls. Finally on 2/12 I called original store, told item in - don't know why we were not called.. Delivery set for 2/18.

Just filled out a Complaint via Better Business Bureau and NJ State Consumer Affairs. By far the WORST experience I have ever had. Ordered a dining set and a sofa, promised 4-6 weeks. It's been 10 weeks. Got my delivery of the dining set, two wrong chairs and a broken base. Worst part? The customer service is POOR. Refused to give me the manager over the phone because they were "swamped and so busy." What kind of excuse is that? I understand sometimes things get broken during deliveries, but that is NOT the way you handle it. Their next response was, "Well we have to check with the warehouse to see if it is in stock." When I purchased the dining set, they actually stated and advertised that the dining set was a brand new model. So now it's not in stock?? If you are going to lie, make it sound right at least. The manager ** could not even apologize to me in person. I will never ever order from here again. We are still waiting for our furniture.

I bought my furniture January 29th. I was promised delivery on February 14, then as on February 28th, I was informed about the first non delivery, they said the dinette was damaged. After calling the store on the second date to find out where the drivers were, that is When I was told that in fact it too was damaged. I certainly don't want that set or anything else. Waiting to hear from customer service.

I order custom made furniture in April. The furniture arrived August 24 - I paid 5000.00 for the set. Sept 3 after cleaning all the wrapping off the chaise I discovered a discoloration on the fabric. I called the store spoke to **, was inform that it would be taken care off. Then ** told me to call first response, spoke with **, sent pictures of the spot to her. She responded by saying it looks like milk. For 6 months I called ** at least 10 times a month. She said there was no dates for the Bronx.

I purchased a sectional couch from the Huffman koos on Queens blvd in Elmhurst Queens prior to thanksgiving in hopes of having the couch in time for christmas. I was told that I should get them within 4 weeks which would have made my Christmas deadline... Not only did I not get them for Christmas but I also didn't get them in January or February.. Almost 4 months later my couches arrive in the warehouse but now I have to wait another 2 weeks for my delivery.. When I called the customer service I got was horrendous... I was basically told it is what it is and my only other option is to cancel my order and pay a 20% restocking fee... I have never felt so belittle by any kind of store that I am paying a service fee for... I will never shop there again.. They will come to you and treat you like family while in the store and once you sign the contract you're already caught. They don't even make an effort to offer you real customer service.

Purchased Natuzzi leather sectional, the two end pieces are recliners, in early November. I also purchased the extra protection plan. It was delivered Nov. 28th. By Dec. 6th I was already calling the Paramus store the powered recliners would open but would get stuck and not close. Also had fibers coming through the stitching pattern on the seats. One of the seat cushions also had multiple stitching holes that were off track. Had to call HK twice before I could actually speak with someone, they have voicemail. HK finally responded. I sent them pics and they sent out someone from a repair company Saw Enterprise. He was only able to fix recliners but was not prepared to fix the other 2 problems. He never saw the pics I had sent. He also stated that he had never seen fibers coming out of the cushions like this.

On July 2015, we purchased the Sandwaves bedroom set and reclining sofa sets. Our platform bed began curving in the middle due to short stilts, which supported the bottom portion underneath the planks, and we wake up with excruciating back pains despite our memory foam mattress (which we had with our previous bed with no problems). We began experiencing problems with our sofa recliners since delivery, as the side panels of the recliners seemed flimsy, and there were problems closing them. They are now breaking apart, as one of the recliners have detached from one another.

About 6 weeks ago we purchased a couch that was delivered two weeks ago. While the couch was in great condition, it came without legs. I called customer service and they said they would check with the warehouse and see if they had them or could find another set of legs. They said they would get back to me and didn't. I've now called them over 5 times to try and find out where the legs are and was told to call First Response (a vendor for Huffman Koos that makes service calls to fix or install items). When I called first Response they had no record of me, our couch or a request for legs. Today, I stopped by the store location in Paramus and they said they would look into it, again. I just heard back from them (two weeks after delivery) and they said they have to order them from overseas. it just might be easier for me to cut 4 inches off my coffee table to make the couch look good!

Purchased a chest of drawers and a day later saw the same one for $275 less. Meanwhile the one I bought was a floor sample with a few chips on it. I could have purchased a brand new one in box for $275 less. Went back to Huffman Koos with pictures of item and price. Salesman said need style number. Thought I had it with the price tag. Went back to get more pictures of price tag, box, chest, etc. and then went back to Huffman Koos. Salesman took info (which was same as what I brought the first time basically) and said he would contact company (Stein World). He promised to call me back that evening or following morning with an answer. I have called several times to follow up because salesman never called me. As of right now, I overpaid $275 and salesman does not return my phone calls.

We received damaged couches and contacted customer service the same day. There were 2 big scratches on 2 different spots of the couch, a rip on another spot and 2 pieces of the black circular legs of the bottom of the couch missing so my couches look lopsided! Very unprofessional employees there! I find it unfair and stressful on how this situation has to be dealt with. It took weeks even to get a response from the service department and the only way I got a response was to go down to the actual store and wanted a full refund on these damaged couches but then of course the manager got on the phone with the service department. I have countless emails and the constant no responses.

Dining room furniture delivered on 1/14/15, one broken chair and scrape of layers off the edge of the table. Requested that the table and chair be returned. Delivery men stated they could not, someone else would come out. Store will not replace.

I ordered a sectional couch from Richard & Julio in the Farmingdale showroom, which was promised for delivery prior to Christmas (I assumed they meant Christmas 2014). On December 16th I called to follow up and was told the furniture was expected to arrive at their showroom on the 18th and delivery for Saturday the 20th wouldn't be a problem, someone would call me on the 18th to schedule a delivery time. I followed up the 17th to make sure things were still on schedule and was told they were. I was NOT called on the 18th as promised, so I called back and was told that the shipment arrived and the paperwork was still being processed, so delivery couldn't be scheduled until the 19th but Saturday delivery would still not be a problem.

I order a couch from Huffman Koos in May. First off they showed up at my house at 11:30 at night to deliver my couch. One side was broken so they took it back, and a week later the other side is broken. And we are in Nov and it still is not fixed. Two service men have come out to look at it and they told me I need a new one. I have called Crystal and Howard everyday and they keep saying they will get back to me! Someone please tell me what to do, I'm getting nowhere.

I purchased a leather sectional on October 1, 2014. They gave me a delivery date of October 18, 2014, telling me that was the earliest they date. I called to find out they don't even have what I paid in stock. How can they sell you something they don't have. Fraud, fraud. I would have not given them my money if they were honest. I feel cheated and tricked. They say no refund and what I ordered won't be available until late November.

On 5/26/14 I purchased a buffet, dining room table & 6 chairs. It is now 10/3 and all I get is a run-around from the manager Ken & his associates. Three different days I took off from work and it wasn't delivered. First delivery was supposed to be on 7/26, didn't come. On 8/18 I went to the store, paid the balance & was assured of my delivery on the 21st. They made the delivery on 8/21 but the buffet was damaged, the warehouse told the store but nobody called to let me know. I made them take back the table & chairs. Then they said the buffet will be in on 9/7 (the container was on the water in route). It didn't arrive. I told them to deliver the table & chairs. They delivered the set & 2 chairs were damaged, they took the chairs back. Today they delivered 2 wrong chairs, from my set. They took them back. Two weeks ago they said the buffet is on the water again, will be delivered on 10/15. Yesterday I get a call that now it won't be arriving until 10/30 and then there will be another excuse.

Unfortunately, most consumers will not make it to this site unless they are disgruntled. For the past 6 months, I have been attempting to have a dining set and chairs exchanged. Items arrived damaged and delivery men refused to take items back. We wrote on the receipt that items were damaged upon delivery and immediately called Huffman Koos. We also took pictures and forwarded them. We were told a technician would be out to inspect the items. We were never called. After we called back, we were given a date of more than 6 weeks after the delivery of our furniture.

I am senior citizen in my seventies and have dealt with many furniture concerns in my lifetime, but I have never had a more dissatisfied and horrible experience than with Huffman Koos. They delivered a tall chest together with the bed ensemble on July 10. The delivery men refused to put on booties and were rude and aggressive. They would not wait for me to examine the set which cost close to $3,000.00. The chest had broken tracks and draws and sneaker imprints within the draws. I called the store in Paramus, NJ and even sent the pictures of the damage. They said it was out of their hands now and I would have to wait for an independent company to come and examine the chest and determine if it could be repaired or replaced.

I went to your Fairfield Showroom on Sat. 8/3/14 as you instructed and Salesman ** # ** attempted to assisted my search in replacing both Queen and King platform beds with 5 draws which both remain damaged after one repair call and one tech visit. The selection was not satisfactory and Mr. ** said there was no book or additional furniture to meet my desire to have quality and sturdy furniture. At this point, I'm demanding a full refund of $1,690.60. I've lost two days of salary, paid the original delivery people a $60.00 tip, wasted $30.00 in gas, lost 3 weekends of my time, a vacation I had to postpone and have not had a restful sleep in almost 3 months. The creditor has been notified and a claim has been processed. Unless, I receive this check before the paperwork from creditor is received, your Corporate office will have to deal directly with the Creditor. So, I'm hoping this furniture is picked up immediately and a refund is issued before 8-11-14.

I bought a sofa from Huffman Koos in 2012. After 3 months, I put my hand in the side of the couch to get my phone that slipped in and almost cut open my hand on a poking out wire. There was also a small rip on the material over the springs. I called, the repairman came and refused to repair the wire because he needed a kit to do the whole job. I told him it was dangerous and he reluctantly fixed the wire. Then I had to call for another appointment for the rip, in the meanwhile another spring poked out. They sent a repairman with the kit to replace the fabric, but he said his tool was broken, he came back and attempted to fix it but stopped and said he was not allotted enough time. He put the upholstery tacks back in all crooked. I waited weeks and called and they said they were not doing anything because I refused to allow them to fix it and asked for a new couch; however I did not do that. I asked them to come back and fix it. They came back again and again, the repairman said he did not have enough time allotted. And he opened the couch and told me the frame was broken and I should get a new couch.

I had first viewed couches in showroom. Loved them, deposit left and fiance and I could not agree on style. Ordered, took over 3 months to deliver. Arrived and noticed damage - frame loose, slit in leather, wrinkled sections beyond liking. Called same day, set service to look. Saw weeks later, left off that they would be out to fix in 2 weeks. Over 3 months later, received a call from service that appointment would be cancelled for next day. New one made 3 weeks later. Called store. They want to give service a chance. I would like replacement with comparable or same or money back to go elsewhere. Couches arrived damaged. As per service, slit in leather appears to be from when they removed packaging. Any time we deal with them, we get put off for months. Corporate never returns calls. Almost $3000.00 for couches and we are afraid to sit on them because they are so loose that someone is going to get injured. I purchased to last more than 1st day with them. Please help. I'm tired of being put off, told that they do not refund money. At this point, If I cannot get these replaced, I want a full refund.

We ordered a bedroom set back in October 2013, and have not received delivery of it till date (Feb 2014 now). Every time we call for an update we are told it's en route, or schedule a delivery and they give us lame excuses that the scheduler made a mistake or "we only schedule delivery in the area around end of month." Not only that they basically charged us for inventory that was not even delivered, which is against the terms and conditions of the contract. Extremely unreliable and irresponsible commitment to customers. Never ever do business with them again.

I have purchased a sofa and ottoman from the company. The sofa was delivered with the wrong ottoman that the salesperson MR. KIM ** led us to believe was an option but was later discovered it was not. When receiving the sofa, I declined the delivery not only because the ottoman was the wrong one, also because the sofa was damaged! After waiting another 10 days till the new sofa arrived, I get a bill where I need to pay for the sofa and for the ottoman which I don't have and never will have due to false sales from the sales person.

Extremely disappointed with the quality of my furniture purchased. My $1500 furniture set did not last more than a couple months. Most importantly, they sold me a 5 year warranty for $150 which turns to be extremely misleading and deceptive. It won't cover the damages that the salesperson promised. Huffman Koos does not even deserve on star. It's too generous.

My Mom ordered a bedroom set in the Middletown, NY store and they promised her delivery on a specific date. Needless to say it was going to be a partial delivery so therefore the delivery date changed not once not twice 3x. There was a deposit only placed on order so therefore my mom said this is nothing but a run around over 6 weeks. She then in turn cancelled the order. They then in turn charged the balance (without my mom’s signature) of bedroom set to my mom charge card after she cancelled the order.

Ordered a custom sectional with a queen sleeper. When delivered, there were partial sectional pieces and a separate queen sleeper couch - not part of sectional and not what we ordered. Called store with delivery men still in my house and salesman said he was busy with customer and did not call me back that day or that week. When I called back, they said that the model we ordered does not come with a queen sleeper. We paid for a queen sleeper. My husband called to say that we wanted our $4195.00 back and they hung up on us. Huffman and Koos Furniture - very unprofessional ... will not be dealing with them again... ever.

I paid $9300.00 on 4/4/2013 (my 43rd wedding anniversary) for new furniture of which I have only received less than half of what I purchased. American Express is forcing me to pay for items I have not received and for damaged furniture that was left here (supposedly to be replaced). American Express suspends the amount due and after Huffman Koos tells them a bunch of lies, American Express removes the charges. We want our furniture or cancel the charges off our cards. We've been patient and shown great misplaced loyalty to both Huffman and American Express. We are accumulating interests charges that should never have been charged as we pay our full balances at that end of each month. Huffman Koos has caused this interest. It's from 4/2013 to the the present. What can we do about this and what damages can we get from Huffman Koos?

I purchased Natuzzi recliners from their Fairfield,NJ location on 3/5/2013. Told special order 16 weeks. Received on 7/13/2013 18 weeks later. The love seat required assemble. Tow pieces don't line up correctly. I called customer service while delivery guys were still in my house and was told someone would contacted me the following week. Well, I called 4 times within 4 weeks and heard the same reply 4 times. Finally called their Passiac Corporate office and was told the service manager will personally call me back on the same day. Now it's more than a week later. Still no answer. Today is 8/24/2013. The couch is supposed to be Italian leather and materials. For the amount of money I spent, it surely doesn't look and feel like it. I realized later I could getter better deal somewhere else. The bottom line is they don't care. They are a bunch of thieves.

Right before Thanksgiving in 2011, they didn't deliver my chair, broke it, never called and kept giving me excuses after excuses. Now Memorial Day weekend, they called me and told me my furniture will not be delivered.

We purchased a bedroom set last April 2012. In October 2012, we noticed the finish peeling off of the armoire drawer. A technician came out to make a report at the end of October. It is now almost April 2013 and we have yet to get any solid answer as to when we will get our replacement drawer. After numerous calls to customer service (we kept records of dates and names), we are just told that they contacted the warehouse and don't have any set date at this time.

Please trust me. Do not shop at Huffman Koos. Should you have any trouble whatsoever, it will never get resolved. The couch fell apart after 3 months. Replacement couch fell apart after 3 months. No follow-up from customer service! I think they hope you will disappear and forget. Dianne in customer service and Sam **, Director of Operations, are ignorant and rude!

We ordered a brand new living room set on 7/11/12. They called us and told us they had our coffee table and end table. But our furniture wasn't in yet. So we decided instead of them making two trips, deliver it all together to make things easier on them. Well, that wasn't the case. It has been a nightmare. On Sept. 19, we received all our furniture but the end table. The tables were in before the furniture. "So where is the end table?" I asked the delivery guys. It's in the warehouse. Okay, so I called Huffman Koos. They played stupid as if they don't know anything about it. So she said they'll get back to me, but they never called me back. I have to keep calling them and get the runaround to the point where they're getting angry with me because I keep calling them. So I asked to speak with a manager. Well, speaking to him was worse than speaking to the secretary. He is the store manager and he was beyond rude!

Furniture delivered from Huffman Koo's; I thought all was good. 2 months later, bed bugs. I called the exterminator. The bugs have traveled up to my bedroom. Bottom line, I had to throw out the new living room (loveseat and couch, $1,500.00); new mattress and carpeting for bedroom. The other bedrooms’ carpeting had to be cleaned, another $200.00. Not to mention, I had to buy another living room set; more money.

My husband and I found a couch we liked and as we were just about to talk to one of the sales reps, we ran into a co-worker from my job. The co-worker left because he was not satisfied with Huffman Koos' buy-one-get-one half off policy (their website states any product, but doesn't honor that). So as the co-worker was leaving, he called my husband out to the parking lot. Meanwhile, I was asking the sales rep for the total price for the couch; he stated, "With a 20% discount, it is $2,200." Suddenly my husband walked in at the perfect moment and overheard the salesman stating its price. At that point, my husband lifted a flyer that was in the parking lot. The flyer stated "$2,000" for the exact same couch! What a ripoff! I was glad that we ran into my co-worker or else we would have been lured in by their shady deals.

We bought a sofa and a chair. The sofa came but we were told the chair would be here mid-August. Now we are told maybe September. We never get a phone call or explanation on the delays or problem. I am sorry to say that Huffman Koos is not what they used to be. We used to love the store - now we will not be back! Terrible service.

On 03/03/2012, I purchased a bedroom set and two single beds. I got the first delivery of the bedroom set and single bed on 06/07/2012 after multiple calls. The manager, Kim, promised that the other bed will be delivered in two weeks; the bed never came. After multiple calls, I was told by the staff that the bed will be delivered at the end of June. Again, the delivery was not done. When I called again, the manager said that the bed will be delivered in July, then it was moved to the second week of August. The bed was not delivered as promised. After multiple calls, I talked to Mohammad, who was very rude. He said the bed will be delivered at the end of September. I am still waiting for the bed. I will never recommend anyone to purchase furniture from Huffman Koos. The corporate needs to read customers reviews so they can change how they handle their business. I cannot even give one star to Huffman Koos.

I purchased a set of kitchen chairs from Huffman Koos in Union in July 2011. It took multiple phone calls and a long time to have the goods delivered. The chairs were defective. The store took the defective merchandise and promised to give us a replacement. Again, multiple phone calls but no replacement. In September 2011, I went to the store and asked for either a replacement or a refund. The store employees refused to talk. It seemed that the only option was to go to court. Fortunately, the goods were paid for with an American Express credit card. I filed for dispute resolution with American Express. After investigation, the dispute was resolved against Huffman Koos and the amount paid for the chairs was charged back. In February 2012, I purchased another set of chairs from Hanco Unpainted Furniture in East Hanover, NJ. The chairs are good, no complaints here.

We purchased a dresser and a counter-sized table with four stools from Huffman Koos in July of 2011. Soon after, we noticed that the stools were unstable and one of the dresser draws wouldn't close. I contacted the store and they sent a repairman to make an evaluation. He determined that the tracks on the dresser needed to be replaced and on three of the stools, the screws just needed to be tightened. On the fourth stool, I received a call that they would replace the seat. This happened in February of 2012. I made numerous calls to the store, but keep getting the "We'll investigate and get back to you." Finally in June, I received a call and a date of repair. The repairman came to the house, but only had the tracks for the dresser. He made calls to his office and no one knows anything about the seat for stool. I called the store and again, got the same answer: "We'll investigate and get back to you."

This complaint is about Huffman Koos' delivery terms and poor customer service. On 2/11/12, we bought a dining room set. We did know that the table was not able to be delivered until late March 2012. The chairs were delivered the following week. Then, the date was moved to April, and despite several calls to Ken, the manager whom has never returned a call ever up to this point, there is no known date. Finally, on 5/3/12, my husband received a call that the table would be delivered by Saturday, 5/5/12, time unknown.

We ordered a dining set on March 3, 2012, were promised delivery of server mid-March and table in early April. It's May now and no sign of server or table. Upon calling a million times, I was told I will get delivery of table end of the month but server might not come in till late June or July. I tried to get hold of the manager a million times and the only thing the receptionist would do is take down my info and promise to get a phone call back from Mohammad, the manager. Angel and Rosana probably took down my information 3 times a day. Whatever you do, do not, do not buy furniture from this awful place.

I do not know what has been more upsetting, the repeated delivery of damaged furniture or the business ethics in the corporate office of this company. My husband and I spent over $7000.00 purchasing furniture from what we believed to be Huffman Koos in Paramus. It is actually Moda International who purchased the Huffman Koos name, a fact that most do not know until they have an experience such as ours. Our first delivery of a chaise lounge came with a large crack in the wooden frame that was cracked all the way through. The store offered to send a repairman. I suppose they thought I would settle for a little wood fill or wood glue on my brand new $2000.00 chaise. I refused, and since the chaise had been discontinued and could not be replaced, they refunded my credit card. Not too bad, problem solved.

Don’t ever buy from Hoffman Koos. A year later and we are still upset. The dining room set was delivered. The top of the hutch was broken and they would have to deliver a new one. The bottom part of the hutch in a separate box appears okay. While they are putting the table together, the workman is calling the warehouse and arguing with Linda about the China closet that he shouldn’t be made to pay for the damaged hutch (unprofessional). Then Linda tells my husband, we need to keep the hutch and they will repair it here (unconcerned for all the tiny glass fragments we would have to then clean up if they take the hutch out of the box). We refused to do that.

We bought twin beds for our daughter. The cost was over $1600, including tax. One of the beds broke apart a few months later. This bed was barely used. We bought the guarantee, and the inspector said we'd be getting a new bed. Unfortunately, no one at Huffman Koos responds to our requests for information about when the new bed will arrive. They have very poor customer service, and no one calls you back.

My mother and I purchased a bedroom set. This was 2 months ago. When they delivered the furniture the only delivered parts of the furniture, when we went to sit on the bed, the whole thing collapsed on us. We have been trying to resolve this problem for months. This was the worst experience ever. And to top it off, we are now stuck in a contract. We can’t get our money back and up to now, we can’t even get the rest of the furniture. This was near the Queen’s Center mall.

My parents ordered a bedroom set for me as a wedding gift in September of 2011. They wanted it to be delivered in November right before the wedding. The set was $5,700 and we paid for the delivery. The first night on our bed, we can feel the mattress sinking in. We looked underneath and saw only 1 bar holding up the entire bed. The bar was slanted, as well as all four legs, which were on a 75 degree angle because it could not hold the weight of the mattress. We called Huffman Koos and they said they would send someone over. The person who came said the bed was poorly made, took pictures and said he would file a report.

I purchased furniture from Huffman Koos in February 2012. The furniture arrived and upon delivery, it was found to be damaged. We immediately contacted the store. They indicated that someone would get back to us. After about one week, we decided to call back. After constant phone calls and a request from Huffman Koos to email picture of damaged furniture, three weeks later a service man showed up at our home. He then promised that someone would get back to us in two days; however, no one called.

I purchased a complete bedroom set and a dining room set, plus a buffet table, all totaling to $7500 cash that was paid by American Express on January 2, 2012. I have had 4 different deliveries. All damaged furniture was left in parts in my home. On the first delivery, the table was damaged and the buffet table legs didn’t match to holes in the furniture. The delivery guy couldn’t put it together. Damage chest has a missing drawer slide and the bed was not assembled properly. The dresser has one longer leg than the other and one night table has a missing drawer track. On the second delivery attempt, the driver came thru the Lincoln Tunnel with my furniture on a pick up truck and got the pick up impounded by police with my furniture. By the third delivery, they showed up at 7:30 pm and were still unable to fix the problems. They worked till 10:30 pm. The furniture was damaged and does not fit together. The delivery guy drove the screws right thru the table legs.

I purchased a leather sofa and chair in January 2012. All went well with the purchase and delivery was set within two weeks. The sofa was extremely dirty and damaged beyond repair... I would not sign for delivery and called the company. They indicated they would replace the sofa. Delivery was set for the new sofa on February 25th. I asked for an afternoon delivery, but was told I could only have an AM delivery. I cancelled all my appointments. At 9:15, I was called and told the delivery was cancelled as the sofa would not fit on the truck. I called the company again and they wanted to deliver on Tuesday... I work so they delivered after 6. The sofa and the chair are two difference shades and the sofa has scratches on it. By the way they offered a gift certificate for my troubles. Not sure what they will offer now. The sales woman I am working with is very nice and helpful, but this company is not like the Hoffman Koos of old. I would like them to pick up their two pieces of furniture and I will shop else where.

I am still waiting on a coffee table that was supposed to be delivered in 4-8 weeks. It is now the 11th week and no one is returning my calls or knows any information as to where the table is. Honestly, the worst customer service and delivery service I have ever experienced and I will never recommend this store or consider shopping here again.

I bought a 4-pc bedroom set Excel Kg Pgk. NS The dresser draws don't work properly because of the poor workmanship. We think a better draw slide could have been used to avoid this problem. We are trying to get Huffman and Koos to resolve this problem somehow.

On November 15, 2011, I bought an end table for my living room. On December 15, 2011 it was delivered in a box, in pieces. I have never bought a piece of furniture from a big name store that did not come assembled. The delivery men had to assemble it. Nice men, but didn't know what to do. They spent hours reading the directions. They were ready to leave when I stopped them to inspect the product.

Customer Service is sorry for the late for deliveries but there were no return calls from Rickie or Tanisha . I called Diane in the home office to cancel and they deliver it anyway. I called her to inquire but she would not return my call. I will make sure to tell everyone don't buy from Huffman Koos.

I placed an order and paid upfront in full for product and delivery. I took time off from work for delivery. They never came. The appointment was set for 3-7 pm. I called the store and said they were behind and would be coming. I called again at 8:30, no show. Said they would call warehouse and call me back. They never called back. I went to the store next day to find out they never knew what happened, but the truck was sent to Boston for a delivery. Finally, it came Monday only because I went to store again on Sunday and threw a fit. They said they would call corporate and find out about rebate on $95 delivery charge. I said I wanted to be copied on email. It never happened. I went to the store again and they said they would look into it. It’s one week later and no response. Absolutely poor salesmanship and administration. I will never recommend them. I’m waiting for $95 credit on delivery charge.

I purchased a dinning room set for a total cost of $3000 and it was the worst experience I've had in purchasing furniture. The sales girl was very helpful but the delivery sucks. They took more than the promised time for delivery and when the delivery guys set my table up, they knew one of the legs was broken and did not let me know but hide it in the inside. I noticed it two days after. They also told me that my cabinet base was broken and it took another 1 1/2 week for delivery of that. I haven't got the replaced table base yet. Three weeks finishes Monday, 11/18. Ruined my Thanksgiving dinner. I have to buy a living room set and I will go to Macy or Raymond & Fannigian.

I bought a furniture on Tuesday and was given a Friday delivery from 2:00 p.m. to 6:00 p.m. At 6:30 p.m., I called the store and calmly asked what happened. OJ, the manager, said that he would call me back after 20 minutes. He said that the delivery driver would call me, which he did a few minutes later. He told my wife that we were next but had to go to the store to get my stuff.

I purchased a dining set in June 2011 after the truck broke down 4 times. I went to the store. The set arrived. The china cabinet was damaged. The wood, which hold the glass in place, was cracked and the glass was coming out. The chairs were wobbling. The manager only lies and blames the trucking company. They won't take my calls anymore.

My purchase of over $6,000.00 paid in full for my suppose to be new furniture from Huffman Koos Furniture Gallery purchased at the Fairfield N.J. location of a complete bedroom set, living room sofa and chair and kitchen set was made November 11, 2010. We are approaching one year and I am still dealing with damaged furniture and waiting on replacement items.

I purchased over $6,000.00 worth of new furniture from Huffman Koos Furniture Gallery at the Fairfield, NJ location. I ordered a complete bedroom set, living room sofa and chair, and kitchen set which were all made on 11 Nov 10. We are now approaching one year and I am still dealing with the damaged furniture and still waiting for the replacement items.

My purchase of over $6,000.00 paid in full for my supposed to be new furniture from Huffman Koos Furniture Gallery (purchased at the Fairfield N.J. location) of a complete bedroom set, living room sofa and chair, and kitchen set was made November 11, 2010. We are approaching one year and I am still dealing with damaged furniture and waiting on replacement items.

My purchase of over $6,000.00 which was paid in full for my supposedly new furniture from Huffman Koos Furniture Gallery in Fairfield N.J., of a complete bedroom set, living room sofa and chair and kitchen set, was made on November 11, 2010. We are approaching a year since then and I am still dealing with damaged furniture and waiting on replacement items.

On 9/9/2011, I purchased furniture with guaranteed and confirmed delivery for 9/17/2011. I received a call on 9/17 that they "couldn't fit the furniture on truck". I spent the rest of the day being told a second truck would be dispatched. The store stopped picking up telephone after advising that no delivery would occur. Dispute was filed with credit card company.

Buyers beware. I am sharing my very bad experience so you may spend your hard earned money elsewhere. I am having a very long and drawn out problem that I have with the purchase of my supposedly new furniture from Huffman Koos Furniture Gallery, purchased at the Fairfield N.J. location.

On July 4, 2011, we purchased a fireplace. On July 21, 2011, my husband had a knee surgery, and on July 22, 2011, the fireplace was delivered. On the day of the delivery, I had to leave my husband for a brief moment to drop off our son at the daycare, and that was when the delivery team came to drop off the fireplace. My husband signed for it even though both boxes were damaged. The delivery team did not even assemble or take them out of the boxes. Due to my husband's surgery, we opened up the boxes on July 26, 2011, only to see that both parts of the fireplace were damaged.

we purchased furniture from huffman koo's store on april.17,2011. there first delivery of our furniture arrived on may.12,2011. on may.13,2011 we called the store to alert them of some damaged furniture. on may.18 a technician arrived to see the damaged furniture. later on june.18,2011 another technician arrived to repair the furniture, but he only repaired one damaged item and said that he had to leave because he had another client waiting. on our next scheduled repair date the technician failed to arrive at our home and the company failed to inform us of any changes.

I purchased and paid in full, a floor sample bar with a metal base and glass (clear and frosted) top, 1/30/2011. The bar assembly was very heavy. Due to weather, it took 2 weeks to be delivered. Two men showed up and "struggled" getting it into the house. It was to go upstairs on a loft, but due to weight, they could not do it and said they’d have to return with help. They left the bar inside by the living room.

I purchased a Gordon Sectional Spring last year 2010. After being promised delivery within a week, I reluctantly agreed to pay in full. Immediately after, I was given several different delivery dates. Finally, I received delivery about a month later. And I was told that all my pieces weren't in yet, but they did have the same missing piece I needed already in their storage and that they could send if I didn't want to wait longer. When I asked why they had an extra piece, they said a prior customer's room was too small, so they couldn't accept delivery. It was promised that it was brand-new. And I purchased extra protection for about $200 from them as well.

Never purchase from them! It's been nothing but a nightmare. I purchased a bedroom set. Upon delivery, there were missing pieces. The head board is missing and then they forgot the pieces to put the frame together. Then the head board was delivered, but it was damaged and they forgot the pieces for the bed again. Then they delivered the pieces. I had to wait 7 weeks for the head board. At this time, I've been waiting to have a completed bedroom set for over 10 weeks! Today, they called me telling me they wouldn't be able to deliver my head board because it was damaged again. Now the manager, Jerry, will not answer my questions. The store told me he left for the day!

I have a problem with not getting the cleaning kit and getting the run around. There was no damage. I had a person come check it.

We purchased a four-piece sectional from Huffman Koos on January of 2010. The company was contacted because the seat in the corner piece made a loud popping noise whenever we sat down or stood up. Huffman Koos had a furniture repairman come to our home to inspect the sectional. He sat down on it, heard the noise and said that he was going to write his report to Huffman Koos and that they would call us back within two weeks to set an appointment to have the piece repaired.

I purchased a furniture in August 2009 and did not get the delivery until December 2009, which was partial. When I received the first delivery (bed set), the quality of the furniture was not near the quality of the floor model I saw in the store. Within 11 months of use, the frame of my bed cracked and the dresser warped, causing all the cabinets not to close correctly. I called the store and was informed that I was lucky to still be under warranty. "Tri-State" came to take pictures of my claim on 12/11/10 and I'm still waiting for a response from the store and corporate. It has been 5 weeks now. I'm leaning towards suing this company for lack of service and delivery of poor quality goods after I paid an expensive amount of money!

After visiting many furniture stores we ordered a leather sofa and a rectangular ottoman for about $2.3K in march of 2010 from Huffman Koos. After many months of waiting, the furniture finally arrived in August, 2010. The ottoman was the wrong one, a square shaped ottoman that was totally out of place in our family room. It took several phone call reminders and about 4 weeks for them to confirm that they had made a mistake.

I ordered a dining room set in October and was told I would get it in 4 to 6 weeks. I needed it for company for dinner as I had no table as I just moved in. Now I am told that I may not see it until January! Everytime I called, there was a different story. Never again!

Just look at their BBB rating, 'F'. There is never one more deserved or fitting. This is without question, the most underhanded company I have ever been involved with. I'll try to keep this brief, but I purchased furniture in July and advised them I just moved, had no furniture and required prompt delivery. They promised within 2 weeks. Foolishly, I paid them the full purchase price prior to delivery. Big Mistake. Starting a week after the purchase, I started getting messages that furniture would be delayed. This continued. I tried canceling the order. They refused. I should have just taken it to court at that time but of course they know that requires a lot of effort.

I wish I had read these posting before purchasing at Huffman Koos! My story is about the same. I purchased furniture in January 2010. After waiting for several months, I should have been suspicious after they told me my furniture was stuck in customs. "That's funny," I said, "I only purchased the furniture because it was made in the United States!" After months of promises and missed deadlines, the furniture was delivered April 16. What's worse is that the table and lamps I purchased weren't included in the delivery, that didn't stop Huffman Koos from charging me anyway!

I purchased 4 Rafe Bar Stools at the Paramus store. It was stated on the invoice and by the salesman that the stool had a different name on floor, than their purchasing dept. catalog, but assured it was the bar stool we wanted. As a matter of fact, upon looking up the stool online, there is no such item number for the Rafe Bar Stool. It has a totally different number. The item number that they put on the invoice does not even exist for a bar stool! I picked up bar stools, but were wrong. The purchasing dept. had the wrong number in the catalog. I didn't receive return phone calls & when I called back & spoke with manager, Gene, screamed at me (I had to hang up, he was so loud & rude) as to why I was upset, but nothing was taken care of. I called the credit card company to dispute! I spent a lot of money on stools I did not order, and much time wasted on calls to the store, and now, I will have to contact the headquarters, to see if they can help me.

BUYERS BEWARE! Huffman Koos are scam artists that use bait and switch to take your money. I ordered a new bedroom set on 4/2/10 with the understanding that it would take two months to receive the furniture. This was fine since I wasn't moving until the end of May. When they delivered the furniture the dresser had cob webs on the bottom of it and the wood was chipped off and shaky. I refused delivery and sent them on their way.

We have bought lots of furniture from Huffman Koos over the last 2 years. Less than a year ago, we bought all glass curio cabinet, it was delivered and assembled last last summer. A few weeks ago, we came home one night and to our surprise, the shelf of the curio cabinet had slid out and all the curios fell onto the floor and broke into pieces. They were all expensive pieces Llardo, Nao, Swaroski, Murano etc. and had cost us about $4,000. Apparently, when I tried to put the top shelf back, I noticed the bottom was sliding out. It seems the shelf had not been screwed on and thus was loose. I wrote to customer service twice and till date have not heard back.

I had seen a sofa in their showroom which is right across the street from us. The sales person told me it was in stock and I could have it within 3 days. So I made a 7 day delivery. After 7 days, I found out the boat had not come in yet and should be in within another 3 days. 3 days later, I found that the boat had come in but was stuck in the dock and being ready to get unloaded. 14 days later, I was told that they were inventorying the merchandise and they had not yet gotten to my piece. It was story after story.

Follow-up post: I was able to find a phone number to the main office of Huffman Koos, where I was greeted by a fantastic, friendly, and considerate receptionist. She put me immediately through to Diane, a manager at the headquarters, who was able to find me a dresser that she says will be delivered on Saturday. So the store has some issues, but the main office rectified the problem to my satisfaction. Lesson: If a store gives you trouble, call the main office. They were wonderful and have restored my faith in Huffman Koos customer service. Thanks, Diane!

I purchased $4K of bedroom furniture for which I paid cash on January 9, 2010. I was told it was in stock and would be delivered in 2 weeks. I found out soon afterwards that the boat from China that the furniture was delivered on was "held up indefinitely at the dock". They finally scheduled the delivery on 1/30/10, at which time, they say they called and no one was home. I was home. They rescheduled for February 12th, and came, however one dresser was "on backorder" and I was told I wouldn't get it until March 30th.