Huffman Koos Reviews

Bought bedroom set from Farmingdale location. Problems: 1. Delivered almost 3 weeks after promise date. 2. Calling to store - minimum 10-15 minutes to get someone. 3. Electrical component of light stand is not working. So many phone calls to store/warranty center and after 6 weeks of calls - Result 0. Part was never ordered. Paid fortune for bedroom set but service is unprofessional/unexpected. Before you buy - think twice and if you buy then don't expect any service from them.

Audrey and Gus are great sales people. They were both very patient, helpful, and informative. They made the purchase of our very comfortable couch a very pleasant experience. I would highly recommend them and Huffman Koos.

I went back a multiple times for a specific couch and I got helpful service from Bernie.

My boyfriend and I went to Huffman Koos on Queens Blvd in September because we were shopping for furniture for our first apartment. Immediately the sales person Thomas comes up to us and promises us that if we purchase everything today he will give us a great deal. We purchased a sofa/loveseat, a bedroom set, and a dining room set. We purchased a bedroom set which included the bed and the dresser mirror. We thought we were getting the chest dresser included in the price but we found out when on the day the furniture was delivered that this wasn't the case. We ended up having to purchase it separately which we did only because we wanted it to match the other bedroom furniture.

Our salesman, Bill **, was extremely helpful and knowledgeable with regards to the products we were looking at and helped us understand the differences between leathers and woods for the living room and kitchen furniture we needed.

Huffman Koos salesman Bill ** truly took the time to help us find the table we were looking for, both in terms of style, quality, and price. We especially appreciated his availability, responsiveness, knowledge and unpressured approach. A couple of days after placing our order, we wanted to change a design feature on our order. Our requested modification was handled expeditiously and without any problem. Lastly, we cross priced our purchase and know that we received a very good price. If the delivery and setup are as smooth as our initial experience, we will certainly look forward to doing further business with Huffman Koos and, of course, Bill in the future.

Friday, 4/29/16, I went to Huffman Koos in Farmingdale NY to purchase 2 sofas that I had looked at earlier in the week. They were having a Friends & Family promotion. Donald ** was very courteous - and remembered us from earlier in the week. The purchase was fast & 'painless'. No issues with receiving the 20% off discount, even though it was a custom order and I was also, after a deposit, able to finance the balance at 0%. Will definitely be going back!

Salesperson and manager were both very nice and gave us a great deal. Furniture is gorgeous. Was not happy that furniture is not in stock and have to wait 12-14 weeks before it's delivered to my apartment. Process also took a very long time in the store. I would go back and recommend people go there.

I went to Huffman Koos on Feb 20, 2016 and spent many hours there purchasing 2 bedroom sets, a dining room set, and a leather couch for a total of $16,925.70. The salesperson was Fabian and there was a manager involved, I think his name was Tony. They kept telling me they were giving me a special price because I was purchasing so much but it turned out that they overcharged me $683.74 on the couch which I luckily caught before leaving the store.

I'm writing this review because of the horrible experience that I am going through with the Huffman Koos Farmingdale, NY location. I have purchased 3 sofas for over $3,000 total and have only received 1 to date. I have been getting nothing but the runaround from customer service and sales. They've either hung up on me or they have not called me back or just haven't provided sufficient information and won't let me escalate to a manager. I went to the BBB and am still trying to get my sofas. My point is do not shop at this store. You will not get what you pay for. Or, in my case, not get anything yet.

We recently purchased two rooms of furniture from the Rockaway store and dealt with Jeff and Frank. Both of these gentlemen need to learn customer service. They were very nice until they got our money. Then they didn't ever return a call. We purchased floor models and the leaves for the table are different widths so unusable. We requested new ones because the floor models were damaged and Jeff said no problem. Well once we paid it has been nothing but a problem. Our couch was damaged by the delivery men and not one person has returned a call. This company will never call you back and promise you the world before they get your money, stay away.

The mission was to purchase a Power Lift Recliner for our "Super Senior" Mom. Countless hours researching online and measuring; realizing we needed a "Wall Hugger" chair and a tufted-back was uncomfortable. We visited six stores in a two-week period without purchasing a chair. Mom was frustrated -- her current recliner had to go -- she needed a Power Lift ASAP. Why was it so difficult to find?

I rarely take the time to submit a review. In this case, Mr. Jules ** impressed me enough to take the time to submit one. I was particularly impressed with his manner and his knowledge when discussing the many options available for the eventual purchase that we made. Jules was very polite and portrayed a very pleasant atmosphere for my wife and I to make our selection. In addition to Jules, the options and selections available at the Farmingdale store were excellent. Thank you in advance. If we are as satisfied with our purchase as we were with process, you will have a customer for life and one that will always recommend your store in Farmingdale.

My wife and I were shopping in your Freehold NJ store yesterday 4/3/2016. We were comparing different china display cabinets. Our sales rep was Bill **. We felt he was very helpful with our purchase. I did not feel pressured or harassed by sales person, as what usually happens when we shop for furniture. Our overall experience was pretty good. There was a little wait at the counter for payment/deposit as there was an irate customer giving the staff a hard time. I also thought the staff handled the irate person very professionally. We will probably look to your store for our next purchase. Thank you.

My husband and I purchased a custom leather sectional at Huffman Koos in January 2016. We spent several hours with a salesman and store manager going over the details of the couch and the leather. We paid half of the total amount with the remainder to be paid when delivered. Our delivery finally came on March 5th (Saturday). Over the weekend we smelled a very bad odor coming from the couch and also realized it was not the leather we had picked out. We tried for almost 2 weeks to get someone to come to our home to look at it. Finally an outside source contacted us and came on March 23rd. He explained that the couch was sprayed with a type of polyurethane chemical, to prevent scratching and wear and tear and asked us whether or not the salesman explained this to us. Under no circumstance did anyone explain this to us at the time of purchase. I would never have bought this sectional!!

Mr Bill ** was fantastic at explaining every detail but was extra professional and good to my Wife Jennifer. THE BEST part was he was so thorough, he gave his cell number which made everything so easy for us because we had various questions after we left the store. Very Professional and highly recommend him for anyone and WE will continue to buy from you because of him. Thank you for your time

We purchased a sofa at the Farmingdale Huffman Koos. What actually could have been a difficult and stressful situation was actually and surprisingly (especially in today's day and age of low customer service) handled so INCREDIBLY PROFESSIONAL and respectful that we are still talking about it to our friends and family. When our sofa arrived it was the wrong color because of an error made in a change of color somewhere along the line. Julio **, the Store Manager handled the issue and ensured that a new sofa would be ordered and delivered to us. He was apologetic, he was professional and he made the experience one where we left pleased that we had made our purchase at Huffman Koos. Mr. ** is an asset to your company and we highly recommend him and Huffman Koos!

I was hesitant to go to Huffman, thinking it would be too expensive. We went to Raymour & Flanigan's and Bob's first. Bob's Furniture was unacceptable for an older couples like us for the most part, it is inexpensive furniture. Raymour is a step up. We purchased our couch from them and had no problems. So upon return, we went thru the 50 or so pieces on display and found one we liked, but knew there was room for improvement. So what's to lose? Let's go to Huffman and see. WOW! What a difference in quality. Real wood, no fillers, dovetail drawer joints and a very good selection.

I have been back and forth with this company for over a year. I purchased Natuzzi living room set and it was broken. I waited for over a month for the person who is supposed to start the process of getting the furniture replaced. Finally this woman did her job and confirmed that the new furniture would be delivered in July 2015. The delivery came in August 2015 and it was damaged. The delivery company called us downstairs to inspect it first and this is we saw the damaged furniture. Once again with back and forth. I'm told the next delivery would be in December 2015.

Bill was very knowledgeable and is the reason we bought at Huffman Koos.

The salesmen Bill ** was very helpful and was able to customize our living room. We got a sofa and love seat from one collection and an accent chair and pillows from another and a coffee table and end table from a third to make up our perfect living room. He worked out the delivery and pricing for us as well.

Bill has been the most kindest and professional. He helped us immensely when we picked out our bed a year ago, and now that we are moving he helped us protect the integrity of the mattress by helping us procure plastic coverings so the mattress does not get stained or ripped on the move. Thank you so much.

Our furniture was purchased 10/4/15 in the Farmingdale store. Huffman Koos promised 6-8 week delivery. Our furniture delivered 12-4-15, within the 8 weeks. Furniture delivered with the incorrect ottoman, which was refused. Spoke with the HK rep on delivery day, and they promised to do the paperwork to get correct ottoman. Lived with the furniture for a week and were not happy with it. Attempted to phone all numbers for store, never any answer or call back. Husband went in and spoke with store manager Frank, and we were told there was not much they could do for us, but if we went on 3 websites, and made positive reviews, they 'might' be able to exchange set, which I did, under duress. It felt like blackmail.

I am very pleased with my sales associate Diana **. I am looking forward to receiving my furniture soon. I have been told that the furniture should arrive by April 5th. If it arrives by that date I will be very happy.

If I could give zero stars, I would. My sales rep was Joe ** and a Russian man. They were both very nice when I was in the store purchasing my sofa. I was there for quite some time, went across the street to Macy's to compare, then came back and finally purchased a sectional sofa. This was on 9/20/15. I was told it would take 12-16 weeks for delivery (and that is the lead time on the contract I signed). They said they would try to get it in for December but it might be January due to the holidays. No problem.

My husband and I visited your store on Friday, Feb 6th. We were greeted by Diane **. I found Diane to be very helpful. She patiently took us through the entire store to see all of the selections. It was helpful to me to have someone so knowledgeable... in both color/design as well as your products in the store. I will not hesitate to come in again when I need. Thanks, Diane!

This place is truly awful! I just went there yesterday to buy a full size bed for my 16 month old son. When I got the bed home I noticed it was too small for the bed. When you sat on bottom of the bed you literally fell in because it was too short for the frame. When I measured it, it showed that is was 73"L & 51"W where a true full is 75"L & 54"W. When I called to bring this to the attention, the manger Jeff ** (probably spelled wrong), he proceeded to yell at me saying I didn't know what I was talking about and that there was nothing he would do because it was on clearance. I was very respectful and never raised my voice as I continued to explain that this was false advertising and that someone could get hurt, I especially would not put my son who is not even two on the bed.

Let me start by saying if I can give Zero Stars I would. Furniture was purchased at the Freehold location. They took a deposit and we then paid it in FULL the day prior to delivery. The receipt noted the TIME, DAY and STOP # of delivery. Huffman Koos breached our contract by not delivering our furniture on the day and time frame it was to be delivered. No one notified us they would not be delivering it. After hours and hours of waiting we called only to find out the furniture was lost, not on the truck and they had no idea where it was. Huffman Koos did not want to work with us so at that time we Cancelled our contract although being told I cannot do that by Huffman Koos. Huffman Koos refused to reimburse our money so we obtained a FULL REFUND by means other than through Huffman Koos.

My wife and I were shopping for new den furniture on Saturday, January 9, 2016. We were shopping in so many different furniture stores that day. We had seen so much stock and heard about so many different "deals" that day that nothing short of confusion and frustration were beginning to set in. We decided to end our shopping extravaganza for the day at Huffman Koos on Route 46 in Rockaway, NJ. First let me say that we were greeted by one of your salesmen with a friendly smile and greeting. He opened the door, let us in and basically said "Come in and enjoy yourselves looking around." That set the tone right away for a relaxed look around for us. He didn't follow us around or ask a lot of questions like so many sales folks did to us that day. We were relaxed.

Lots of stuff to choose from. Very helpful workers. Overall great experience. Will be back for more furniture!

Shopping for furniture is never easy but the quality furniture and excellent service our experience was effortless and fun. The sales associate Amir and store manager Ken at Huffman Koos in Paramus, NJ were friendly, informative and very patient. Also, Krystal went above and beyond to help us execute our purchase and even followed up on our delivery. We are very pleased with their service because they put our comfort and convenience as their first priority. Would definitely shop there again.

Our experience at Huffman Koos was great. Diane was a huge help in assisting in our purchase of a beautiful couch. This is our second purchase at Huffman Koos for our new home and we couldn't be happier. Thanks again to everyone at the freehold location!

As a first time customer of this store, I have had the worst experience. If I was reading or hearing about my experience with this store and my purchases I wouldn't have believed. I walked into the freehold, NJ store of Huffman Koos with my family in July by chance to see the furniture. We liked it and even though we intended visiting Raymour and Flanigan Furniture store next door we decided to purchase our furniture with Huffman Koos, which turned out to be quite a substantial order by any standard. That was the worst mistake of my life cause as we speak all the furniture haven't been delivered and it's over 5 months now. The outcome has been a nightmare. The store delivered less furniture than we ordered and paid for. The customer service can't even resolve the issue talk less of the store. It is despicable, unprofessional and ethically wrong for any business to treat a customer that way and be this inefficient.

We have purchased two Beatrice Vanity and mirror with bench by Michael Amini from Huffman Koos furniture in Freehold NJ store end of September 2015. My wife and my daughter always wanted to have this glamorous Jane Seymour European style vanity. Huffman Koos delivered Vanity with broken Mirror without light bulbs, without hardware attachments and wrong vanity bench. I wanted to cancel my order but couldn't. There is no option to return the furniture back for refund either. So we kept the vanity and wrong bench and we were promised to get the mirrors and bulbs and hardware next week. It's been four month since we trying to get two complete sets that we have paid in full. We called, went back to the store to talk to manager, call customer service many, many times, reach out to warehouse, delivery company and so on. But all their promises were lies and there are nobody responsible for anything.

I bought a bedroom set a month back. It was delivered to me with the slats missing. I was told that they will bring the missing piece. I am still waiting for the piece. In the meantime I had to spend countless hours on the phone trying to get the customer support, each time I get the same answer - "They are calling the warehouse" and if I am lucky they will come back and say that the piece will be delivered to me 'next Tuesday'. They even showed up once with another wrong piece. I called them again and was told that 'Next Tuesday' is when I am going to get it. That day hasn't arrived yet and I am still sleeping on the floor. Latest update - I called them today and I was told that the order has been placed and it could take 10-12 weeks to get the missing piece. I have this unusable piece sitting in my bedroom for over a month while I sleep on the floor. Now I am told that I have to do this for another 4 months.

We have visited the Farmingdale branch many times and each time, we are met with super helpful, non pushy sales people. Bernie is the absolute best and is always willing to do anything he can to make you comfortable before completing any sale. The store manager Julio was also very helpful and more concerned with our happiness than with making a sale. I highly recommend this store! We purchased a bedroom set, a dining room set and a fireplace and every piece is beautiful and the staff is the best!

Purchased a sectional couch for my living room. Both Bernie and Julio's, the store manager were exceptional. They were very patient with me as I picked out the couch and fabric.

Our saleslady was very nice and although she could not guarantee delivery by Thanksgiving she assured us we should have it by Christmas. As Christmas approached I contacted the store. They tell me delivery estimate was for Jan. 2016. I was very upset since I now had no furniture in living room. The store was not helpful at all. They had a Mr. Seth ** call to help me which He did not. I don't know why he is sales manager when he is useless to customers. Huffman Koos ruined my holidays. To date I still do now know when my furniture is suppose to be delivered. I'm considering a lawsuit but waiting a little longer to see if they make good on what they failed to do. Do not buy from this furniture store. THEY ARE VERY NICE WHEN SELLING BUT LIE ABOUT DELIVERY AND TREAT YOU LIKE CRAP WHEN YOU TRY TO REACH OUT TO THEM.

So our experience was quite the roller coaster ride. It started off with what we thought was superior customer service by the assistant manager Seth as our experience ordering our furniture was more than delightful and even fun!! This was only to come to find that we were repeatedly lied to about our furniture assembly, completion and delivery date.

Purchased a dining room set on Oct 10 2015 at the Freehold NJ location, with stipulation that we'd have it for Thanksgiving. Request was written on order and went ahead and ordered table, 8 chairs, China hutch and table pad along with protection plan on everything. Was given a delivery date of Nov 14 2015 for table and China hutch, chairs to come before Thanksgiving Nov 23 2015. 1) Table pads came before order damaged. Called Huffman Koos, spoke to girl about it, even sent her photos. Continued to call about this issue. Still no resolutions. 2) Table and China hutch delivered, but China hutch damaged. Called and someone came to fix it Nov 28. Man played around with screws and door but never fixed it, waiting for a second time to have someone out to fix it. 3) No chairs for Thanksgiving. Now it went from chairs being in Nov 23 to after Thanksgiving to now being in Jan 6th 2016.

I ordered furniture on Sept 27. I was told it would be ready in 12-16 weeks. It is now twelve weeks so I called to check on the status. I left 5 messages with no response!!! I finally got a human yesterday and was told my furniture is on back order and not expected to be built until mid-February. I tried to talk to my salesperson. She no longer works there. I asked to speak to the manager and was told he was too busy to talk to me. They will not give me my deposit back. I am heading there in person tomorrow. I'll keep you posted on how they treat me tomorrow.

I placed an order on July and it's now December and have not received the chair I ordered. I have called several times and dealt with some rude representatives, others were nice enough to follow up with me but lied when they said my chair was supposed to arrive in mid Oct, mid Nov and mid Dec. Others didn't even called me back. I have emailed customer service and was told would get it the week of the 12/14 and of course I didn't get my chair. I have emailed the representative since three times and have not gotten a response back. This has been a very disappointing experience. My family recommended this company because of their service and quality of their furniture, they regret that they did.

This was the worst experience buying furniture in my life! First they mistakenly didn't approve me for their financing. When I insisted that had to be a mistake knowing my credit scores they resubmitted, and lo and behold I was approved. I think the information was incorrectly entered the first time. Then the system issues continued and it took almost 2 hours to check out. It felt worse than buying a car. Then it took 3 separate deliveries for our sectional to be delivered with all its pieces. Each time speaking to the store, the warehouse or corporate there was a different stir, reason and apology for the problems.

The store manager on Queens Blvd is a very patient and nice man. He worked hard for the customers and the store.

Store manager was trying to describe all the furniture that we were interested in and tried to give us reasonable prices. He was conscientious in finding out why the furniture which should have been delivered to us did not get to our house on time. He did try his best.

There are incompetent and unsavory operatives in the furniture industry, just as in any other. This business is no exception and is probably "creme dela creme" of the lot. We bought 11k worth of furniture, all in one transaction. Wish we had read all the negative reviews before we had the misfortune of stepping into their showroom in Freehold, NJ, during a Thanksgiving holiday and nothing but headaches ever since. Their furniture is generally of good quality (better than Raymour next door), but their service is not! The business model seems to be based on falsehood and deception.

Diane was extremely helpful. She listened well and was honest about the pros and cons of the dining sets I was considering. I appreciate that she's not pushy and has a lot of patience. Thank you.

We looked at many living room sets at many different furniture stores, once we got to Huffman Koos we knew we found what we wanted. Tim our sales person was very knowledgeable about what we wanted and steered us in the right direction. We will be going back to purchase a formal living room set.

We love the book cases. Will definitely recommend to friends.

The service is excellent. We love the sofa. Will definitely recommend to friends.

Buying a couch from this company has been HORRIBLE. Purchased a sectional and provided them with accurate measurements. Sales rep orders us THE WRONG SIZE. It was like pulling teeth just to get them to correct THEIR mistake because it was a "special order." We reordered the couch in July because they wouldn't refund our money and it is now almost December and they still haven't delivered the correct item. Charged us 3 delivery fees, 1st to deliver the wrong product, 2nd to pick up the wrong product, 3rd to deliver the correct product. No apologies for the mistake and no compensation for having to wait months for a product.

We ordered a Natuzzi leather couch and loveseat set from Huffman Koos in December 2014. We were told to expect a 14 - 17 week delivery timeframe. We waited till May 2015 and started inquiring about our order. I have spoken with no less than 10 people from the company by phone, email and in person. We have made over 6 trips to showroom in Paramus to personally speak with the Manager Ken. Bottom line is they lost our order. By July 2015 it became obvious that they wouldn't find our furniture claimed to be lost in NC warehouse and mislabeled by Natuzzi.

Huffman Koos has a great selection that I have chosen from, like mattresses and furniture. A store with reliable quality and friendly, approachable staff to help me with what I am looking for. Definitely recommending to all my friends!

I have been waiting 10 weeks now for a couch delivery. Today is the fourth time I am sitting home waiting for my couch. I finally got through to their customer service dept and they told me that the third piece is still in NC for the fourth time.

If I could go negative I would. Beware of this furniture store. They delivered floor sample damaged furniture to me that they tried to pass off as new. Other furniture was never delivered close to the timeframe it should have been. Eventually sued Huffman Koos and won a judgement against them that they still haven't paid so now they can deal with the court as a Writ of Execution has been submitted. Beware of their policy that they want you to sign, which luckily, I did not when buying furniture. It says that if buy a special order, even if they tell you it's 3 months, that there are no returns even if it takes them 2 years to deliver it. DO NOT INITIAL THAT PART.

When I first started looking for furniture, I read the reviews for H.K's and there were so many complaints about their Customer Service. I wasn't going to go to their stores. But after looking for weeks, I caved and went in. My salesperson was so nice and professional and they had everything I wanted. I told my salesperson that I had read the negative reviews about their Customer Service and she told me they had corrected the problem. She even brought the Store Mgr. over to reassure me.

On 10/14 I got sofa and l/seat. They both are different. Sofa shade and material is total different. Someone came to check three weeks ago. Now we are in middle of November and I have not yet received any kind of response from the Huffman Koos.

Order delivered 9/12/15. 8' china closet dangerously wobbles & leans forward (my floor is level). 130' table wobbles & cannot be used due to cracked runner. 3 chairs returned due to 1" short leg (never replaced). $300 table pad might be ready by Xmas. I want this useless set out of my house, large deposit & payments returned. I haven't been able to use my dining room in over 3 months.

Ordered a bedroom set in the Farmingdale location mid October. Was advised it would arrive Nov 14. Delivery came without the footboard. (They called to say it was damaged.) The delivery men dragged the chest on my new wood floors, scratched and put marks in them as if they were branded. After they were shown what they did they then took out a blanket to move it. The wood on the chest was damaged as well as the end table. The delivery guys also advised us that they have been only working with them for one month and all their customers have been complaining.

I bought furniture from the Farmingdale, NY location at the end of September. I re-did my entire bedroom, living room, and dining room from them. BEDROOM: At the time of purchase, I was told the bedroom was in stock and that I can receive it the very next delivery date. The nightmare started after that!! I ended up receiving my bedroom set in 2 wks, 5 calls to customer service and a visit to the store later. Not to mention, the items came damaged and it is now 11/06 and I am still waiting for someone to service and replace it! LIVING ROOM: I ended up receiving my living room set without any throw pillows which I am still waiting on...

I went to Huffman Koos in Fairfield NJ on October 9, 2015 to order furniture. I ordered a sofa, a loveseat and a armless chair on that date. I did not really understand the salesman as he was new and did not understand all he needed to know. I then checked out with 2 other gentlemen at a desk. They confirmed the order and said they would give me a date of delivery the next day. I did not get one and had to call to get one. I was told it would be delivered on October 31st (That is right, on Halloween). This must have been an omen as what happened next was neither scary nor funny. I was called on Wednesday before the delivery date by a woman who I really did not understand. She told me the furniture was in and that I would be getting a call on the day before the delivery so they could set out a block of time that it would arrive.

I ordered a Bedroom set and mattress in September 2015 from the Queens Boulevard store which was delivered October 3rd. The set was delivered, however the rails for the bed frame and its hardware were damaged/missing, and the bed could not be assembled. I was promised that on October 24 the replacement items would arrive. On that day I get a phone call from the truck telling me that the items were not loaded onto the truck and they are not coming. ANOTHER delivery date scheduled for November 7th. This time the truck DID NOT SHOW UP at all - no courtesy phone call. I waited from 7:30 am-11:30 am. THREE FAILED ATTEMPTS AND STILL WAITING!!! I am very disgusted with the terrible delivery and warehouse management/customer service. They are destroying Huffman Koos.

This is the worst place to buy furniture. They overcharge, they lie about delivery dates, they steal your money and they don't return it. Currently going through a lawsuit to get my money back. HORRIBLE PLACE.

Listens to the customer and provides feedback that will benefit the customer in making decisions.

I ordered a couch on August 31st. Moving into my apartment Sept 12th. They told me the couch would be delivered in 4-6 weeks. 4 weeks would have been Sept 28th and 6 Weeks being Oct 12. I thought 1 month without a couch wouldn't be that bad but here we are at week 9 and I finally get someone to tell me that the couch is on back-order and couldn't tell me when it would be in. Awesome! #whereismycouch #whatareyougoingtodoaboutthis

Sitting here on Huffman Koos hold, been caller number 8 for the last 10 minutes. Over two years ago, actually 29 months now, I purchased several pieces of bedroom furniture: the California king-size headboard needed to be ordered and would take 6 - 8 weeks. Countless calls, them trying to set up delivery of furniture I did not order (that happened twice). I don't even remember all the absurdities that have taken place. But I can tell you that THEY STILL HAVE MY $655.00 plus tax for a headboard never received. I have been through at least four store managers (no need to bore you with the names). Latest is that I can either have the headboard (which I don't believe exists in the size ordered, but that's another story) or a store credit. How can I stress that I want no more interactions with Huffman Koos - including a store credit. One word: DON'T. Two words: NO NO. Five words: DON'T EVEN THINK ABOUT IT.

I received a new sofa from Huffman Koos this morning. Their delivery boys destroyed my storm door. I cannot get anyone to speak to about this. I guess this is just another scumbag company that, once they have your money, don't care what happens. No one will take responsibility in resolving this issue. I will be suing them in small claims court, but in the meantime, I have no storm door.

On September 17, 2015 I visited the Paramus store. I purchased a queen size, full size, twin size mattress and a recliner. The queen and full size mattress was schedule for delivery the following week. I was told the store delivers on Wednesday and Thursday's and I would get a call prior to delivery to confirm. The twin size mattress and the recliner will get deliver on October 8, 2015 since the recliner was on back order and I requested the twin mattress and the recliner to get deliver at a different address than the other two mattresses. I decided to place a call on 9/24/15 because no one had call to confirm a delivery for the queen and full size mattress. I spoke with Rafael the store manager (at least that's what he said). He when around the situation and wasn't able to help or confirm a delivery and after the conversation escalated simply hung up.

I was impressed with the service from Eugene. As soon as I walked in the door I felt welcomed and comfortable. Thank you for your services. I will recommend my friends, family, co-workers and customers. I will be back and the rest of the staff was also welcoming.

Customer service was satisfying, all questions were answered.

I ordered a living room set. The 1st delivery bring up the chair and loveseat. The movers damage the furniture and walls, ceiling and door. I was told to sent pictures to Diana of the damages. I was told that the damages will be covered. 2nd delivery the driver refused to take the furniture in the house, bc they called the office and we're told they will not remove them. I spoke to Amanda and informed me that I could not cancel the order. After I left several message. Oct. 11, we go Freehold, NJ to get a refund and still waiting. We submit the estimate of the repairs. We were told they will get in touch Wednesday, Oct 14, 2015.

Please see "saga of the couch part 2."

Ray did an exceptional job. He was attentive and courteous. He gave us a competitive price that we could not refuse. Rusty and Eric also showed exceptional professionalism. Thank you for the great shopping experience and expect our business again.

Ray was knowledgeable about the particular piece of furniture I was looking for. I would suggest Huffman Koos to my friends and would recommend Ray as their salesperson. I am looking forward to my delivery!

We ordered a custom-made couch and loveseat on July 3, 2015 in the Freehold, N.J. store. We were told it would take 6 - 9 weeks to make both the pieces. The couch and loveseat that were being replaced were gotten rid of around the middle of August. At 9 weeks, we went into the store to try to find out when the furniture would be delivered. We were told that the furniture was not even made because they didn't have the name of the material for one of the loose, decorative pillows for the couch. They never notified us or called us to see if we knew the name of the color. We were told we would be called in a day or two to let us know when we could expect the furniture. Nobody called.

Bought a dining table, coffee table and a pair of table lamps and was extremely happy with the service. Dealt with Carlos ** and he was very professional and friendly. I didn't visit the store with the intention of buying but Carlos helped me change my mind. Definitely going back to explore other items I couldn't take a look at during last visit.

When we first entered the showroom we were greeted by a very nice gentleman who did not high-pressure sell us. His name was Ray and he was both helpful and respectful.

The worst shopping experience ever. They lie about delivery dates, warranties etc. I WAS NEVER TOLD OF MISSING PARTS UNTIL THEY WERE ABOUT TO DELIVER MY ORDER. They just want your money. Absolutely no customer service. They never answer the phone and getting in touch is a nightmare. On top of it all their salesman are trained to say anything to get a sale and are indeed very stupid. Save your money and shop elsewhere.

My husband and I purchased a dining room set for our new house. We were told it was going to be delivered in 4-6 weeks. After 8 weeks, I finally contacted customer service to see what was going on, and after 50 minutes on the phone I finally talk to someone, who stated our furniture was in and ready for delivery. I started wondering if I hadn't called would anyone have called me but whatever. So delivery was set up. The table and chairs come, no problem. However, there is no hardware to put the table together AND there was a crack underneath the table. I refused delivery.

Diane ** was very helpful and super nice. She allowed us space to look but was readily available to answer our questions.

Never deal with such horrific customer service. Ordered a dining room set, buffet server and fireplace in May and we are still missing the buffet server and chairs. The items did not make the delivery truck during three separate scheduled and confirmed delivery dates. We keep getting a different story about where our remaining items are each time we are finally able to reach anyone at the store/company.

Eli **, the GM, was assisting the sales rep who was helping us find living room furniture, Daniel **. Eli was a bit pushy and occasionally gave us incorrect information that we called him out on (after having been given correct information by Daniel). It was obvious he wanted to make a sale, so Eli was helpful with offering us deals. He was accommodating and kept the store open late while we decided on our purchase.

Daniel ** was honest, patient, and very helpful with our search for living room furniture. The very best part was that he was not at all pushy and it was very obvious that he wanted us to be comfortable with our purchase; he wasn't just out to make a commission. He was thoughtful with all of our inquiries, and would double check his information if he was unsure about something instead of just blurting out what he thought we wanted to hear. We wound up purchasing a sofa and love seat we are very pleased with and are looking forward to going back to purchase more furniture from Daniel in the future.

The salespeople were helpful and informative, allowing time to browse but then willingly assisting when we had questions about specific chairs, fabrics, delivery and pricing. There was no pressure to buy, but when we were ready the salespeople worked with us. We were happy with both the service and the pricing.

The salespeople were helpful and informative, allowing time to browse but then willingly assisting when we had questions about specific chairs, fabrics, delivery and pricing. There was no pressure to buy, but when we were ready the salespeople worked with us. We were happy with both the service and the pricing.

I had a great experience purchasing my dining set. Bibi our sales rep was very helpful in helping us find the perfect set for our family of 5 that included 3 young children. I will shop here again for other needed furniture.

The store was well designed. The salesman Mike ** and manager Rafael ** were very professional and knowledgeable of what I was looking for. The purchase went well and they explained the invoice and delivery.

The salesperson was knowledgeable and was extremely helpful. As a result I was happy to order the leather couches which were right for my budget and other needs. Highly recommend Huffman Koos and furniture consultant Diane of Freehold store.

The Sales Associate Olga and her manager and general manager Rick were very helpful in showing the sofa and the fabric and in negotiating a good price.

It was our first visit ever at Huffman Koos. We bought new house and we're looking for furniture. We stop at Huffman Koos and Diane was really good help. She not only showed around but also help us designs. She even offer us if needed she come to our house. That was really nice of her.

I had some issues with other furniture companies but since becoming a customer with Huffman Koos I have been very happy. Sale manager Eric was very helpful.

As soon as I walked into Huffman Koos I was greeted by Diane. Her friendly and positive attitude made my buying experience very fun and pleasurable. Her knowledge about all the furniture and products was outstanding. She helped me find the perfect kitchen set for what I was looking for. I highly recommend her to any future customers.

Thank you for such a great shopping experience. You were so helpful by showing me so many swatches and which colors are complementary, something I have difficulty with. The couch is going to look awesome. I cannot wait to get them. Thank you.

I ordered a sectional in May 2015. It was delivered 8 weeks later. The recliners do not open properly. When attached the sections do Not Align. 3 inch difference. The Cocktail Table was never delivered. We were promised delivered of the cocktail table 5 times. It was never delivered. I filed a Better Business complaint and the Store never responded. I am paying for a sectional that doesn't work or align properly. Now when we call they don't know us. Go somewhere else to buy.

I had a Huffman Koos sofa that after a short time had some big problems. I went through all the channels, phone calls and so on. After much work I came across someone from Huffman Koos named Ted ** the Director of Guest Services, email: **. If you have a problem with Huffman Koos product you have to contact him. He went above and beyond the call of duty for me!

I visited Huffman Koos several times trying to create the perfect sectional for my den. Once I finally decided on exactly what I wanted, the final price was more than what I expected. I was disappoint and figured I was going to settle for less than what I really wanted. After working with Gus, Bill and their manager Julio they were able to get me exactly what I wanted for a price that I was comfortable with. Thank you guys... great job. I am looking forward to relaxing on my new reclining sectional. I will come back and revise my review to speak more about the quality and delivery of the furniture when it arrives but for now. Huffman Koos delivers great service and goes the extra mile to make their customers happy.

I only wanted to order extra hardware so my built in could match my new bedroom set and I couldn't get anyone on the phone. I waited on hold on several different phone lines for hours and left several different messages and got no response.

Having a prior bad experience with a different company recently I am very satisfied that this transaction went well. I did not get followed in the store like a hawk and when I had questions they were answered promptly. The delivery fee was very reasonable. I am taking my friend there today personally because she will find exactly what she needs and get great customer service.

I'LL ADJUST THE NUMBER OF STARS THAT I GAVE AFTER I RECEIVE MY NEW FURNITURE! But so far it has been a pleasure dealing with the staff. We needed a new couch and recliner. I was feeling frustrated. After spending hours at another store we walked into Huffman Koos. We were immediately approached by Sam **. He listened to what we wanted. He showed us 4 or 5 different sets. The manager of the store, Daniel **, joined us. Since I have not received my couch and chair as of yet, I feel it wouldn't be right to sum up my total experience there. After it arrives and is set up, hopefully there won't be any glitches or issues. I will compete my review, here and on the other sites I've written my reviews. Cross your fingers.

My experience with Huffman Koos was excellent from the time of purchase until the end of the delivery. The delivery arrived before my window of time and the men were courtesy, personable and very accommodating. I have purchased from Huffman Koos in the past and will recommend them to my family and friends.

We ordered a sofa from Huffman Koos on July 5th, 2015. Since then, we have been given 4 delivery dates and every time there is another excuse. First, it didn't make it on the truck. Next, the trucking company was doing inventory. The third time, one of the pieces was still in South Carolina. And last, when I wanted my deposit back, I was guaranteed it was coming. But of course they went back to their first excuse, "it didn't make it on the truck." I gave away my sofa, had to push back a party and finally had my party with no sofa because I couldn't put it off any longer. All I wanted was the truth and I feel they have not been forthcoming with me.

Mr. Kim was very helpful, the service was great. The price was reasonable. Mr Kim had a great customer service.

I purchased a self and loveseat from Daniel. He was very courteous and knowledgeable and we are very happy with the price.

My experience with Huffman Koos was very positive. From the moment I walked in to the store, the salesman was very attentive and was able to guide me to just what I was looking for. The furniture arrived on the delivery date it was promised and in excellent condition. The delivery men were extremely courteous and helpful. All in all, this was a very good experience. I would definitely shop at Huffman Koos again.

I purchased a bedroom and bedding from Jules and was very pleased by his knowledge and courtesy. I could have bought the bedroom set elsewhere but decided to purchase here because everybody was very kind and knowledgeable and helpful.

We came into the store on Saturday and purchase tables from Richard. He was very courteous and knowledgeable.

I purchased a bedroom and bedding from Jules and was very pleased by his knowledge and courtesy. I could have bought the bedroom set elsewhere but decided to purchase here because everybody was very kind and knowledgeable and helpful.

I purchased a kitchen table and chairs and the salesman and floor manager were very helpful, courteous and fair. They answered all my questions and provided me with a great level of customer service.

Pleasant experience, salesman extremely helpful and accommodating, delivery time adjusted to suit our schedule.

It's been a pleasure working with salesperson Jules. From start to finish he's been excellent. We've been extremely satisfied with the whole process and all individuals that we've worked with.

Rusty was very helpful and gave us great suggestions.

Placed an order for living room furniture on May 3, 2015. Was told 6 to 8 weeks for delivery translating to June 14 to June 21. It's not what is. 14 or 15 weeks later still no furniture delivery. When I was finally able to get through to customer service I was it would be another four weeks which is exactly what they said five weeks ago when I called looking for my furniture. Customer service work so if the same script and puts their customers away for another four weeks every time you call.

Fantastic customer service. Helped out with a problem above and beyond their duty. In addition, offered a deal on a piece I wanted that I absolutely couldn't refuse. Would love to continue to do business again in the future, and would definitely recommend to others.

Perfect couch. Helped us get the couch we wanted.

Looking for sofa and loveseat for new home. Spoke with Gus and he was very knowledgeable and professional and answered our questions. We actually came back to purchase the items that evening and Gus was there and remembered us. We are very pleased with the service we received from Gus and his associates!!!

Thomas Warren walked us through the process of picking out a new bedroom, was patient and well informed. We did not feel pressured into buying. This was a seamless experience.

Thomas ** was understanding to my taste and guided me to the perfect bedroom set within our budget. I would definitely recommend him to my friends!

Purchased new Bedroom set. Thomas ** was our representative. He was informative, considerate, and patient. He addressed all our questions and made us feel comfortable with the process. I'd recommend this store to my friends and family and refer them to **.

We give the store $2900 and you cannot get anyone to answer the phone! I was 6th in the cue for customer service, waited 5, 4, 3, 2 and 1 only to have the automated guy say "no one's here. leave a message!!!" Did that twice. After 5 hours of dialing someone answered but she said she was from Farmingdale. I said "can I please have a number to freehold?" She said no. She said "I will email the manager." I said "can I have his email?" She said no! I said "what's his name?" Come to find out the name given was someone who no longer worked there! Finally they sent a text saying the couch would be here July 30. Comes and goes. NO COUCH!

I purchased an Ontario sectional back in the beginning of January of this year and have not since received it. The estimated delivery date has since come and gone as each updated delivery time frame has been the same - no sofa delivery. The new proposed date is 08/18/2015. The salesman offered to waive the delivery charge. Although this is some compensation I do not feel it's enough as I've been without a sofa for 8 months. The situation is not allowing me to enjoy my new house and entertain. I'm also uncertain of the new scheduled delivery date. I wish to be compensated monetarily beyond the delivery charge.

I was looking for a dinette set for my new house and Bibi was amazing in helping me find the perfect set and a really great deal!

BUYER BEWARE! Sales people fine. Any Customer Service ended when sofa, chair & coffee table were purchased. 1st Delivery, driver & helper could not get it in, did not take much time trying. Took it back out. Next delivery attempted today, however only sofa was on the truck not the chair and end table. We were also informed by the driver today that they do NOT take doors off. WHY is that? Any furniture company should know that could be a possibility. Where is my chair and end table? So since April's purchase still no furniture. Huffman Koos, if they are to keep customers, will need to evaluate the experience and know how of their delivery people. Also they need to speak English so the customers can communicate.

I had the best experience ever, one of the salesman by the name of Thomas was very helpful. He try his best to make sure you have the best deal. Good job Thomas.

We purchased a dining room table. Very friendly service and quality products.

J.P. was friendly and helpful.

Amazing experience buying a dining room with David and Bill.

Our salesperson named Victor was wonderful. He helped greatly with our purchase.

We chose a beautiful sectional and sofa with Kristine. She is very knowledgeable and very warm and friendly. Furniture is beautiful and she offers great decorating advice.

Carole was wonderful. She helped us to find a great living room set. She was very knowledgeable. This was our first time here and we were very impressed. We will be back to see Carole.

I worked with JP and he was very helpful and not pushy which is important to me. He also listened to my preferences and found me the fabrics for the couch and chairs.

I worked with Jules and had a very pleasant experience purchasing my bed. He is a knowledgeable young man and I would come back and see him again for any furniture needs.

Bibi is a great salesperson.

My wife and I worked with Karen and she was terrific and knew how to strategically engage us and was readily available and knew when to engage us. All together a pleasurable experience.

The quality I received from the store was outstanding.

John ** help me choose a great living room.

Very friendly store, not pushy, willingness to work with you. I would recommend the store.

Purchase a motion sofa set 1/19/2015. Received the set 5/9/15 with a missing power pack for the recliner. Call Huffman Koos. Customer service department stated the power pack delivery date 6/29/15. Still no power pack. Called 4 times - spoken with Janice twice then Sam, Shanon and my last person Mary. Paying for a set that we can't use the Recliner.

Both associates who assisted with me with the sale were professional and polite. The delivery men were also professional and polite. I did not give the highest rating because I was not offered the free three piece rug set which was offered in the 4th of July sale, which had been extended to include the day of my purchase. I called customer service, and the phone associate assured me I was entitled to the set, and should go to the store to get it. I told her what day I would be there.

We returned to the store after shopping in early July and work with Christine. She was pleasant and easy to deal with and we appreciate working with her.

Bibi was very patient and very helpful. She took time to show me everything in the store that fit the description of the furniture that I was looking for. She was polite and cheerful. Her manager, Vic, was also very helpful and courteous.

We would like to thank the staff at the Huffman Koos on Queens Blvd for such a wonderful experience in the purchase of our furniture, especially our sales representative Daniel **. He worked with us and our budget in getting us exactly what we wanted and kept checking up as our closing was delayed. Once we receive our items from delivery, I am sure we will be back to purchase more items. Thanks to everyone for making this purchase a great one.

We had a great experience at Huffman Koos in Farmingdale. Karen was excellent. Very professional, knowledgeable, and patient. We picked out sofas and armchairs. Giulio, the manager, was great! Very knowledgeable and worked with us on the price. Thank you.

Thomas (Salesman) was helpful and thorough. He was respectful and informative. Ely (Manager) worked with us on the price and also provided insight. Long story short we purchased the perfect couch!

Bibi was helpful, patient and answered questions. She explained thoroughly about the product.

My wife and I had a terrific experience picking out our new sectional. Richard and the rest of the staff was knowledgeable and terrifically helpful. They were attentive and warm. We left the store with huge smiles and an awesome couch!

I purchase loveseats here. The price there is solid. Even others show cheaper price, but after shipping fee and tax, it's almost the same. The furniture here is comfortable. Salesman and manager are very kind. I got a good deal. I will receive my sofa in 3 weeks. Let's do more review then.

Chris showed my family a couple wall units before we found the one we loved. The service was excellent and he was friendly beyond belief. I'm glad we came to Huffman Koos and I'll recommend the service to anyone that likes the unit. I'm so happy that I came here to look for my furniture.

Excellent service. Richard ** was extremely helpful and a pleasure to work with.

Huffman Koos delivered an old, dirty, used, damaged sofa to me! (I have pictures to prove it.) I was suspicious when I didn't see any plastic or packaging when they took it off the truck, just blankets thrown over it. When the drivers brought it in my house and took the blankets off the damage was obvious. I couldn't believe they would have the nerve to deliver an old piece of furniture which must have been on display in one of their stores. Old, dirty, and damaged! Naturally I refused delivery and Jolene, the delivery manager promised they would send another "new" one. I spent the entire day and night waiting. I was told they would arrive between 9:15 AM to 1:15 PM for the first delivery which arrived at 1:30 which I refused because of the sofa's condition.

As I walked in to the store Victor was the only one to greet me and treat me like a valued customer while all I got was stares from other associates. I felt that the color of my skin was the reason why I got ignored and treated like my money didn't matter. Victor's expertise, attention to details, and excellent customer service skills are qualities that persuaded me to buy the furniture. If it wasn't for him, I would have left because of how uncomfortable the other associate made me feel about my race. This should change immediately. Or you can lose more than you think.