For over 55 years Huffman Koos has partnered with high-quality manufacturers to provide its customers with top of the line furniture. Our main objective is to create a pain-free purchasing experience for each of our buyers that keeps them coming back for years to come. If you’re looking for affordable, high quality, in-style furniture, Huffman Koos is the place to go.
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1/16/16 I paid almost in full for a special order leather sofa sectional. I bought it at the Farmingdale store. The sales receipt did not have a delivery time written on it. I was told it would be in, in about two months. I never received it. After two years of pursuing them via phone, I sent letters requesting my payment back and never heard from them. Basically, after a year and a half of calling the store, I never got any response as to where the sofa was or when it was coming. I tried to challenge the charge through my credit card company and was told that I signed and paid for it. I have looked for lawyers to assist me and no one wants to be bothered because it is considered small claims (I paid just under $3000 for it). Any help would be greatly appreciated. Don't ever deal with this company!!
I cannot use "0, zero" star to describe the Huffman Koos's rating. This furniture store in Freehold New Jersey is filled up with incompetent associates, managers and service reps. I purchased a loveseat back in Dec 9, 2017 which had to be special ordered and promised for delivery within 16 weeks or less. By May 2018, the furniture was not here and the incompetent store managers were blaming the supplier and shipping company for the delays. Once the furniture arrived in NJ about two weeks ago, then there were more excuses for delivery delays to my home. Finally, today, May 23 (more than 6 weeks late!) was scheduled for the furniture delivery to my house and I received an automated call yesterday that it would be between 4-8 PM today.
I tried to change the delivery time to an earlier timeframe due to other planned engagement; by calling the store and one of the incompetent managers there told me that he would try and would call me for the new time. That never happened. While I was waiting all day for the delivery, I received a call from the delivery company that the delivery time still is between 4-8 PM and probably more towards the end it, 8:00 PM. It is now 11:12 PM and I am still waiting for them to come!! The people working at the Huffman Koos store in Freehold never followed up with my order and tracked progress to make sure the order delivery is as it was promised and instead, tried to blame others for their incompetency.
One star because site does not allow 0. Sold us defective chairs with dinette table. Many tries to correct problem resulted in lies, misdirection and general incompetence. After seven months in small claims court won a definitive judgment against them. Now, need to find their Bank or their EIN in order to execute the judgment. Anybody know either of these items?
Do yourself a favor and do not shop at Huffman Koos. I purchased a bedroom set less than a year ago and have had nothing but problems. My initial experience was that the store messed up my delivery. I told the store that my building had delivery restrictions and they specifically told me up to the day before that the delivery would be made in the morning. To my unpleasant surprise, I got an automated call at 6:00 a.m. informing me that it had been changed to the afternoon. Despite my frantic calls, the driver showed up too late and my superintendent would not allow him in. This happened after I took the day off and made arrangements for people to help me get rid of my old bed, which means I not only lost a day of work for nothing, but I also had to sleep on the floor from Friday night until Tuesday. The worst part was that no one was the least bit apologetic. In fact, the store manager attempted to blame it on me.
Fast forward, my brand new mattress is now sinking significantly in the middle, so much that it's extremely uncomfortable to sleep on. I have been calling customer service about this for over two months. Naturally no one in the store is willing to help me and it's nearly impossible to get someone on the phone in customer service. By some miracle, I got an employee about a month ago and she set me up with an inspector, who came and took pictures, then submitted a report the same day.
For the last 20 days, I have continued calling customer service to try and resolve this once and for all. I have left no less than 4 voice mails for a supposed manager without one returned phone call. I have tried leaving messages for random people in the directory as well. Yesterday, I finally got someone and was told that the inspector mistakenly wrote in his report that it was a king size bed. I informed her that it is not in fact a king and sent her my receipt showing that it's a queen. I was promised a callback, but of course it never came. I was able to reach the same person today and was told that the inspector will have to come back and take more pictures because of his mistake.
Every day that this drags on means another night that I have to sleep uncomfortably. The store's customer service is absolutely disgraceful and I would never spend another dollar on their merchandise. I wish I had read some online reviews before going there because it's very clear that I am not alone. If I could go back in time, I would go to a store that actually stands behind its products and cares just a little bit about its customers. Since I can't do that, I'm going to file complaints with every agency that will take them and if I have to, file an action in court for a refund. Since I'm an attorney, that is not a problem for me. Hopefully other people will see my review and the hundreds of others before making the same mistake that I made.
I purchased a sectional from Freehold Huffman Koos in February 2016, was told it would take 8-10 weeks, when it was actually 15. That alone was upsetting, but when it finally was delivered, I was at work, so my husband came home quickly to accept it. After getting home later in evening, naturally I looked at it, but it was for a sunroom that we didn't use often, and we were going away, I did not notice a small cigarette-sized hole in the top back of one end until we returned about 6 days later. I called the store immediately and was told there was nothing I could because anything had to be noticed within 48 hours. I had purchased a protection plan separately, and was told by the manager to call them. I did, but because I didn't know how the hole got there, it was not covered.
I made several calls, and stops to the store within the next week to speak to a manager, and NEVER getting a returned call after being told he would look into it, and contacting customer service, and being told there was nothing they could do and being so frustrated with the LACK of customer service, I decided to contact my credit card and dispute the payment. Within several weeks, my credit card sent me a letter stating all the money was credited back to my account. By this time it was the end of the summer, and I was expecting to be contacted by Huffman Koos.
So, fast forward to February, 2017, I got my mail the other day, and among it was a letter from a collections agency for the delinquent account. I have never received ANY type of correspondence from Huffman Koos prior to this. All I was looking for before this whole mess began was someone from the store, to make good on the damaged part. It was the smallest end section of the sofa, that could have been repaired. Considering the cost which was over $ 3,000.00, I don't think that's asking a lot, especially if you want to keep customers coming back... I WILL never recommend, or set foot in a Huffman Koos store and I advise everyone to do the same!
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My experience with this company at first was ok at the Queens location. Sales rep was cool. Got a good deal until they got our money. Told us the Aspen furniture won't be delivered until Sept 2016 but we got it early August. Once the order came all furniture was damaged. Pasha bedroom set also damaged. Come to find out they shipped me the floor sample. Numerous emails, pictures and complaints. Nothing has been settled. Now my bed rails are falling apart. Still nothing has been solved. When I call they give me the run around and 100's of excuses. I just want to get our 100's of dollars back and they can keep this trash they sold me.
I ordered custom Craftmaster Furniture from Huffman Koos on Oct. 13, 2016. I was promised delivery in 8 to 10 weeks. I am a fairly patient customer so even though I did not receive my furniture before the Holidays (10 weeks) I was not that upset. After the Holidays, I still gave it a week but never heard from Huffman Koos. I began calling them on January 9th. Each time I called I got a different answer and was promised that a manager would call me. A manager never called me until January 23rd, after I had my credit card company reverse my deposit.
On January 23rd (15 weeks), the polite manager informed me that she still could not tell me when my furniture would arrive, where it was, why it wasn't shipping etc. We can track pizza but not furniture, it is truly unbelievable. They are supposedly currently "re-branding" to carry a more expensive line of furniture. With this record of customer service I don't see how they survive. Consumers expect better and the more they pay for things the higher level of service they expect. Do not purchase furniture from this retailer. I should have read the reviews before I did.
I purchase a bedroom set at the Queens Blvd. location. I don't recommend this store to anyone! When my furniture was delivered the delivery driver brought to my attention that the thread on the mattress was all coming off all around the bed. The furniture had all nicks and scratches almost on all the pieces. I spoke to someone that the delivery person called and I was reassured that the mattress would be changed as soon as possible and that they would send someone to inspect the furniture. It has now been 3 months. I can't begin to say how many phone calls I have made to the store and the corporate office is impossible to speak to anyone. Very unprofessional and greatly disappointed with Huffman Koos and its staff.
We order dining room furniture on Feb 7th 2016. On March 12, they deliver a table and eight chairs, which included two damaged chairs that we sent back. After repeated phone calls through April 13, they delivered china and two replacement chairs. They fulfilled the order with used items and damaged pieces. As with previous order, we rejected all the pieces of this order. Their deliveryman also confirmed that the items in the April 13 order were used. Frustrated with the vendor, we started to call them again and they kept on expanding the delivery date by telling us the delivery will happen next month. After many calls and complaints, one of the sales person Bruce ** sent us an email stating that he spoke to his manager, Julio, and agreed to cancel the order and refund the full amount if we do not get brand new items with the three weeks time frame, which is to expire on November 30.
When delivery arrived on Nov 23rd, we asked the deliveryman if the items are brand new. As expected, items were floor sample and he because they repacked the items to look new by putting them in boxes. Before they began unloading the items, I went inside the delivery truck to check if they were brand new items. Without any hope, I found they were damaged and looked old. As promised by the sales agent, Bruce, in his written communication had the vendor will refund the money if the items in the order are not to our satisfaction.
As of today, we have not received our money which we paid prior to the February 7th delivery. No one answers our phone calls and are given runarounds. We have no alternate left but to take legal action. For all those planning to even purchase a small furniture items from the Farmingdale, New York, store to please go and show at other store because this place will take your money and will not refund you by giving you the turnarounds.
The Farmingdale, NY location of Huffman Koos furniture store fails to provide customer service to their customers. The salesmen we worked with were fine. We purchased furniture on Dec. 5, 2016 and paid in full for it on Dec. 7, 2016 on the condition that it could and would be delivered to our home out of state on or before Dec.24, 2016. We made it clear that if that was not possible we would not go through with the sale. The manager and Joy the woman in charge of scheduling deliveries ensured us it would be delivered prior or on Dec. 24, 2016. We called several times to speak with both a manager of the store to be told repeatedly that they were gone for the day or not available. $14,000.00 is the amount we spent on furniture in that store. I think someone should speak with us.
After repeated calling I finally spoke with Joy who said the furniture would be there on Dec. 24, 2016. The furniture never arrived creating a disaster for my holiday. All they had to do was be truthful about the delivery and actually take time to provide customer service. You had no problem taking our money. This experience was horrible and I would never recommend this store to anyone. I want to know where my furniture is. Please contact me at **.
Huffman Koos Company Information
- Company Name:
- Huffman Koos
- 125 South St
- Postal Code:
- United States