CouchBed Reviews

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About CouchBed

With the functionality of two pieces of furniture in one, CouchBed is a cool-gel memory foam mattress that flips into a modern couch in seconds. CouchBed is the ideal solution for playrooms, guest areas, man cave, or your every night mattress.

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CouchBed Reviews

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed Feb. 24, 2020

    When this product is unfolded into a "bed" the gap between seat and back (full size) was about two inches. NOT comfortable at all to sleep on when there is a deep hold down the middle of the bed. Calls to customer service were not returned. Website claims sleeping on gap is a non issue since the cover fits so well? Cover? The "Cover" is too large for the bed and does not hold the bed together when opened. And forget about sitting on it as a couch! The seat area is way too narrow and the back "support" is very uncomfortable. It's not even close to ten inches when fully expanded, either. Shame on YOU Couchbed! Promised a refund after two weeks of back and forth emails from nameless people at the company and have yet to see the $. Don't waste your $.

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    PriceRefunds & Payouts

    Reviewed Feb. 22, 2020

    Even if I am not happy with the product, I am told I am responsible to return the product. The shipping cost is almost the same amount of the refund I would get. The product I want to return is the overpriced platform that is not even work smoothly for $300. It is made of cheap wood. I bought a bed from tuft and needle and you can return the bed to them free of charge if you are unhappy with the bed.

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      Customer ServiceCoveragePriceRefunds & PayoutsStaffRatesTransparency

      Reviewed Jan. 31, 2020

      I bought the Couch Bed and think it's worth the purchase only if you can afford the platform. Otherwise the couch/bed is too low. There is a small slit in the mattress where it was cut to flip into the couch but it doesn't bother me and if it bothers you, just laying a thick quilt or blanket on the top will do the trick. I did and still do have some issues with the frame. It came with screw marks in the wood as if the legs had been used already and there were nicks in some of the wood. Also, when pulling out the front part that turns it into a queen platform, it's slightly uneven (not in how the mattress lays on it but in length).

      These are minor cosmetic issues but when you buy something new you expect it to be in perfect shape. They don't pay for return shipping and even if they did I didn't think it was worth the effort to send back and told them to just send me a couple mattress covers instead of going through all the hassle. This is where the "family" business shows. As I am writing this review, the phone is ringing and nobody is picking up. No way to leave a message. Ah... voicemail is free. These leaves e-mail as the only way to contact them. When I emailed about the frame I was told that they would send me a cover instead of doing a full return of the frame. They never sent it and they never responded to two other follow up e-mails. I work in customer service and I can tell you that this is the kind of stupid mistakes that destroy a good business.

      So my recommendation is to buy the product (with platform); but you also need to be aware that after they ship your order, service will be patchy afterwards. Also they are out of certain products all the time, which is another sign they need to get their act together. One last thing, the mattress is firm but I hear that's typical for memory foam. I did buy a mattress topper to make it a bit softer and it's a lot nicer. I will updated my rating if they ever get back to me, but I have a feeling that I'll never hear from them again.

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      Customer ServiceCoverage

      Reviewed Jan. 1, 2020

      Delivery was timely, easy to open box. Unfortunately the gap between seat and back (full size) was so uncomfortable my guests were unable to sleep on it! I’ve tried writing and calling the company’s number but no answer - not even answering machine. Website claims sleeping on gap is a non issue since the cover fits so well? Is this the cover that comes with it? Or an additional one I need to purchase. I’m SO disappointed, feel deceived especially since there appears to be no one to speak with? I’m afraid I’ve wasted $450. Thanks.

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      Customer ServiceCoverage

      Reviewed Dec. 16, 2019

      I had high hopes for this unit to be used in a den. I was very disappointed in the pad itself as the cover was very loose on the foam. It never did tighten up. The worst part though is the unit is downright uncomfortable. The back rest is stiff as a board. I cant even sit in it for a few minutes. I tried calling the company and no answer. I also emailed them because prior to receiving there was a shipping issue. No reply.

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      Reviewed Dec. 12, 2019

      I had a great experience with my CouchBed. The ordering process was super easy. I did it online and the delivery was very quick. Unboxing it was super easy too. We got the full size bed and we got it in a blue jean-looking fabric. It looked really substantial and the reviews were amazing, except for the base. We've had it for a couple of months now. It's in my son’s bedroom as a spare bed and a couch, and he's good about it. Right now, it's on the floor. It needs to be higher, but I read all the reviews about their base and nobody said it was worth 400 bucks. I wish they had a cheaper version to get it off the ground. Other than that, it's fantastic. I've already recommended it.

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      CouchBed
      Response from CouchBed

      Hello, We value your feedback as it helps us to grow and improve our products. We are excited that you're recommending us to your friends.

      Thanks for the support

      -The CouchBed Team

      Verified purchase

      Reviewed Dec. 1, 2019

      Just wanted to let you know we received our CouchBed platform last week, and we love it. Just as the CouchBed itself, the platform is a well-engineered, well-constructed piece that we expect to have in our home for a very long time. We were pleasantly surprised that the only assembly required was to very easily hand-screw the legs on, no screwdriver required. The wood, joints, and hinges are very solid, and it has a smooth, coated finish instead of bare wood. With the added platform the transition from couch to bed is still quite literally less than 2 minutes and easily a one-person job. And, bonus! We now have additional storage space under the platform.

      With the CouchBed, I can utilize our spare room as the art space I've longed for, yet still very comfortably accommodate overnight guests without feeling the embarrassment of providing them an inflatable mattress or uncomfortable traditional foldout couch to sleep on. I have never met a convertible couch that I liked until now. Kudos to you for holding the line on quality while addressing the production issues you experienced in filling your orders. I was uncertain I'd be able to say this, but now that I have the platform, it was worth the wait.

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      CouchBed
      Response from CouchBed

      Hello, We are pleased to know you are enjoying your CouchBed Purchase.

      Thank you for your feedback,

      The CouchBed Team

      Verified purchase

      Reviewed Dec. 1, 2019

      CouchBed had a really clear, concise and direct website. All the questions I had were answered just by looking at the website. The ordering process was really easy. After purchasing the twin, gray mattress, we regretted not getting a bigger size. Our space is quite limited, so we decided to get a twin. It’s really comfortable. And because it converts into a couch, it has a division in the middle which can sometimes get annoying. But one person sleeps very comfortably in it. I enjoy sleeping on it. It’s a great product to have as a backup bed or a bed for a guest. I wouldn’t recommend it for every night sleeping, just as a backup since that’s the purpose of it. It’s a couch that turns into a bed.

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      CouchBed
      Response from CouchBed

      Hello, We value your feedback and we are excited to know that you are loving your CouchBed.

      Thank you

      -The CouchBed Team

      Verified purchase
      Staff

      Reviewed Nov. 30, 2019

      I had a guest coming to visit and a room with no bed in it. The reviews said that CouchBed was comfortable as a bed, and there was a video review I saw that it was easy to move around from room to room. It was also simple to move it from a couch to a bed. The guy brought it in the house, which was nice. After I took it out of the box, I saw that there was a piece of paper that said how to take it out of the box, and I thought that that should’ve been on the outside of the box. I let it expand for a full day, and then I put it in a couch position. We had to air out the room for about three days before it didn’t smell. I’m a big fan of the bed, and my guest said it was super comfortable. We also liked how it looked for our meditation room. It's pretty easy to lay it flat, though it’s a little bit of an ordeal to make it into a bed with the mattress, topper and the sheets. I also like that it doesn’t have to move away from the wall to do that.

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      CouchBed
      Response from CouchBed

      Hello, We are excited to hear that you are happy with your CouchBed.

      Thank you for the feedback,

      -The CouchBed Team

      Verified purchase
      PriceStaff

      Reviewed Nov. 29, 2019

      CouchBed was affordable and it suited what I needed at that moment. The website was user-friendly, plus the size and the reviews that I had read were pretty good. Ordering was pretty straightforward and simple. I got the email right after from this purchase and then a couple days later, I got the tracking information for the purchase. Unboxing was pretty easy also. CouchBed provided the box that it was in that came on with it. For the bag portion, you split that open and lay it out, open and let it breathe. We let it breathe overnight before we used it.

      CouchBed is the first one that I've used that has a dual purpose. It's a twin black one that's in our front room, and it's used in a nightly basis. My sister uses it and she told me it's comfortable. She has it out in the morning and towards the night, we put the blankets on it and then make it into a bed. Then in the morning, she makes it up and puts it into the couch form. It probably takes all of five minutes to do. It fits perfectly against the wall where we have it. It's a little pricey, but it's worth its price. For its usability, it's the best of both worlds. You got a bed and a couch during the day.

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      CouchBed
      Response from CouchBed

      Hello, We are excited to hear this, as we strive to make things easy for our customers.

      Thank you,

      The couchBed Team

      Verified purchase
      Price

      Reviewed Nov. 23, 2019

      I needed an extra, low profile couch that guests could sleep on and bought a CouchBed. I got the twin with the gray color. Ordering was easy and it came in about three days, which was quick. The unboxing was easy too. You just pull it out of the box, undo the plastic, and it forms. I have it laid out in my studio as a regular couch but if I have guests over, then I put it into a bed. Transitioning is not that difficult.

      If it was just the mattress, it’s kinda comfy, but if it’s in the couch form, it’s uncomfortable. I turned it the opposite way and had the other part lean against the wall so I have more room for my back at a certain angle that doesn’t feel super uncomfortable. The cost in relation to the quality is fair, but I feel like it could have been a $100 less. I would recommend CouchBed to someone looking for something that is easy to put away and move around.

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      CouchBed
      Response from CouchBed

      We are excited you are enjoying your CouchBed!!

      Thank you for the feedback as we are always looking for ways to improve our products.

      The CouchBed Team

      Verified purchase
      Price

      Reviewed Nov. 20, 2019

      We will be traveling and we will be converting a bus into our tiny home. We found Couchbed and it fits the application. We went online and asked them if they give a veteran's discount. But we didn't wanna wait and by the time they got back with the code, we already bought it so I never got my discount. Their price is fair though. The bed has been delivered and sometime next week, we will install it and will see what it's like. If we like it, we plan on buying a couple more for our home. I would recommend them.

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      CouchBed
      Response from CouchBed

      Hello, Our Apologies for not getting you that coupon in a timely manner. We appreciate and value your feedback. We will also like to credited you back the refund of the Military discount.

      Thank you for your feedback,

      The CouchBed Team

      Verified purchase

      Reviewed Nov. 16, 2019

      Couchbed is the most convenient option for my daughter's room for sleepovers. We decided to get a twin size charcoal bed and ordering it was super easy. Everything went smoothly and they let me know it was on the way. We use it as a second mattress and it's more utilitarian 'cause it turns into a bed. It's good and my daughter loves it. She does her homework sitting on it so she's pretty comfortable. I would buy it again if I needed one.

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      CouchBed
      Response from CouchBed

      Hello,

      We are excited to know that you are pleased with your CouchBed Purchase.

      Thank you for the feedback,

      The CouchBed Team

      Verified purchase
      Price

      Reviewed Nov. 10, 2019

      I got a twin size CouchBed in charcoal, and it seemed like a better alternative to a futon. I like that it's pretty simple and it switches from a bed to a couch very quickly without much effort. And it's pretty comfortable. Although, I have noticed that sometimes you might sink into the crease in the middle of the hole. The only complaint I would have is that I would've liked to have a little platform included in the price because I feel like the platforms are really inexpensive, so the same IKEA stuff. And it would've kept the couch at a more comfortable height for a grown-up rather than the weight now is more ideal for a child, someone small with short legs. Other than that, people should definitely buy one. It's great.

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      CouchBed
      Response from CouchBed

      Hello, We are excited you are enjoying your CouchBed and Value your feedback .

      Thank you,

      The CouchBed Team

      Verified purchase
      Justin increased rating by 1 star.
      After a positive interaction with CouchBed, Justin increased their star rating.

      Original Review: Oct. 29, 2019

      The couch bed seems to be a very aesthetic piece of furniture but it lacks significantly as a bed or a couch. As a couch, there is very little support on the sides, and, one day, I'd imagine this seem work would be the same, unsupported seam work or support to carry one's back if sitting upright. Probably similar design issues are in the back "board" as it does not support the weight of an adult male in resistance relaxing backward.

      As a bed it it less desirable, because there is a divet from the back as if folds down into the contour. The divet creates a large gap with no matter what fitted sheet. I can comfortably sleep on the side outside of that divet on a twin-sized model, but I have my doubts that two people could sleep on a larger model, because of that gap. I think this will need more development.

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      CouchBed
      Response from CouchBed

      We appreciated this type of feedback,it helps us in improving our product.

      Thank you,

      The CouchBed Team

      Verified purchase

      Reviewed Oct. 23, 2019

      Very good purchasing experience. Unfortunately the product is very uncomfortable as a sofa while ok as a bed. When used as a sofa you are constantly pushing yourself against the backrest and sliding forward because the front edge of the sofa is soft.

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      CouchBed
      Response from CouchBed

      That is good to know! We like to hear of ways we can improve.

      Thank you,

      The CouchBed Team

      Verified purchase

      Reviewed Oct. 23, 2019

      Foam too yielding, so basically not comfortable for long sitting or sleeping. Also too low to the ground without optional frame. The frame should be a part of the package, but that would make it too costly. But all is not lost because my cats love it.

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      CouchBed
      Response from CouchBed

      We appreciate your feedback, we are always looking for ways we can improve.

      Thank you,

      The CouchBed Team

      Verified purchase
      Price

      Reviewed Oct. 22, 2019

      AWFUL! Not comfortable to sleep or sit on. Not practical as couch - too low - to purchase and use a platform to make it higher to use as couch is awkward - due to making and unmaking bed. With cost of CouchBed and platform better to purchase inexpensive mattress and use for seating as well with better comfort. I threw mine out - too expensive to return - well over $100.

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      Reviewed Oct. 22, 2019

      I am thoroughly happy with my purchase of a CouchBed. I was torn on getting a loveseat or something similar to a CouchBed due to the size of my apartment. I decided on a CouchBed for a few reasons. 1.) Price: it was affordable. 2.) Shipping: straight to my apartment without me needing to be there to let anyone in or schedule a delivery time/window. 3.) Durability/multipurpose: I can easily wash the cover if needed, as well as use it as a couch or bed in the event of my family visits.

      I did not purchase the platform for the CouchBed but I don't think it would be helped in the way that I needed. I felt like it needed back support since I didn't have it up against any walls. The setup for my living room really does not allow that as an option. I found 3 pallets at a grocery store and built a platform/back for the CouchBed! It works amazingly. And for my twin size CouchBed it's the perfect width for both couch and bed! I've attached photos. I still have to add the LED lights I plan to use for night time use to give it that "floating bed" effect. As well use the pallet platform to have a conveniently located charge port near the back of couch for cellphones and any other electronics.

      To sum it all up. I highly recommend the CouchBed, I can see it very useful for people who have kids over, grandkids, or just someone like me who needed a smaller couch for a smaller living space! The only negatives with overall support without an additional back support as well as shipping was a little difficult. Just trying to determine where it was, if it had been shipped and when to expect it. I did receive correspondence from CouchBed but not until after I had a received the product.

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      CouchBed
      Response from CouchBed

      Very Creative! We appreciate your feedback and love your ideas.

      Thank you,

      The CouchBed Team

      Verified purchase
      Price

      Reviewed Oct. 22, 2019

      Twin sized couch bed. Not firm enough, but the cost to return means I will keep it, perhaps sell it to someone with a camper van or kids playroom. USPS, FedEx, just about every carrier I checked with would charge well over $100. It's alright for what it is, I was just expecting a bit more for $350.

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      CouchBed author review by Sandy Baker

      CouchBed combines two pieces of furniture in one. CouchBeds feature a multilayer design for ultimate comfort and support. CouchBeds are free of ozone depleters, formaldehyde, mercury, lead or heavy metals and meet CertiPUR-US standards for content, emissions and durability. Shop online and get free shipping in the United States.

      • Mattress pricing: CouchBeds start at around $350.

      • Types of mattresses: CouchBed makes all memory foam mattresses with ultradense memory foam. All CouchBeds are infused with cool gel to ensure a comfortable sleep temperature. The hinged cover easily folds from a couch to a mattress in seconds.

      • Trial period: CouchBed accepts returns up to 30 days from the date of purchase.

      • Warranty: Customers enjoy a 10-year warranty.

      • Additional products: Platforms, pillows and cover blankets are also available.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      CouchBed Company Information

      Company Name:
      CouchBed
      Website:
      couchbed.com