Ashley Furniture Reviews

My wife and I bought a couch and loveseat from their Fairless Hills, PA location. They have delivered it damaged 3 times now with 3 different beat up trucks and 3 different pairs of rude, unprofessional drivers. Today on their third attempt, the men got out and told my wife it was damaged, threw it back on the truck, gave her a nasty look, slammed their door and took off. All this while she was on the phone with the distribution warehouse. We were told that we could accept it until they could bring a new one, but the driver wouldn't wait a minute. Funny they have had us wait three separate days in the four hour window they provided the night before delivery but not a minute of their time. Now they tell me Saturday, 2/30, they can make attempt #4 and should wait until Friday night for a call, giving me yet again another 4-hour period in which to be home.

We bought a king size bed and a dining room set. The dining room set is nice but the bed broke 3 times since we purchased it - a design flaw. They used plywood instead of metal to support the bed and that's why it broke 3 times. They are lucky that the bed rails didn't break this time. All I did was strip a screw on one of the rails. Then I went to a local furniture store and bought a metal foundation. It is now holding up very well. Why would you put cheap crap in a nice bed? But the fact that they told me we used our extended warranty and wouldn't do anything to help us out this time gives them a one star. I have only had the bed a year and a half - this is the third time it broke (same problem), and you can't do anything to help me out? Are you serious? What?

Several months ago, we purchased 2 Ashley Furniture desks. They were delivered and set up by their delivery people. The desks were large and were placed against walls in our home office. They appeared to be in good shape and we were initially pleased. We were told that we had a 1 year warranty for materials and workmanship.

I purchased a Mission style recliner in June 2012 that cost almost $600. The first chair had to be replaced after eight weeks because it was so misaligned it wore holes in the leather-like fabric. The second chair was delivered and when I released the lever to unlock the recliner mechanism, it fell to the floor. Of course, the delivery men did not have the tools to reattach it, so I had to wait weeks before someone came out. He said the screws were stripped, but would put larger ones in to make it hold. This past December 2012, I noticed the back of the recliner wiggled quite a bit (moving left to right). I knew this was not normal as the first chair did not do this, so I called for service once more.

I purchased two mattress sets from Ashley in Houston, Texas. The mattress set I ordered for my room is terrible! My sheets will not stay on the bed; the bed sags and is completely uncomfortable. I called to return/exchange and was told by Customer Care that I had 14 days to call the store. I called the store and they said there was a no return policy on mattress sets? What?! They told me it was a health concern ... really? Mattress Firm has a 100-day return policy. I had also ordered a cherry wood headboard. When they brought it, it was brown so, of course, that was returned. The delivery people were late and rude. I will never set foot in an Ashley Furniture store again!

Mattress and box springs are horrible. I paid $1,945.00 plus delivery of $50.00. So over $2,000 on a pile of **. I've been waiting for another mattress since October 2012. It's February 2013 and still nothing. They lie their butts off to put you off so they don't have to deal with you. Don't order anything from them ever.

We purchased a mattress and box springs in 2010. Horrible, it finally came to the point we had to call and get someone out to look at it. The tech showed up and said there was 1 1/2 - 2 inch sag, and box springs made popping noises. When we purchased the set, the salesman said, “Don't remove warranty tag under the mattress,” so we didn't. We did, however, have to remove annoying law tag because it was annoying. Long story short, now they won’t warranty the mattress even though the warranty sticker is still on the mattress. Ashley Furniture is a joke. I won’t even get into the nightmare of original purchase and having to wait 6 months for chairs for dining room table.

Bad quality, worst customer service. Lies, lies, lies! I am so regretful now! I paid over $2,000 to buy junks from Ashley Furniture! No one can help me. What should I do now?!

We ordered 2 leather loveseats and a leather recliner from Ashley. After more than 6 weeks of waiting, they tried to deliver the wrong colored furniture, insisting it was ours, even after we showed them our copy of the order form indicating a different color. After more weeks of waiting, the furniture finally came and all seemed in order. Now it's been a year later and both loveseats and recliner have areas where the color has rubbed off the leather! We went to the Ashley store where we purchased the furniture and talked to the manager, who, of course, had never ever heard of this happening before and had no remedy for us. These 3 pieces have been in a room of our home that, until recently, has not been used much. They now look awful.

I paid in cash and purchased a sofa on 12/24/12 as Christmas gift and was told that it would take 4-6 weeks for it to be delivered (the receipt also said the same). By the end of January, I started calling, only to be repeatedly told next week was estimated time for delivery. Finally, today someone told me that the sofa was on backorder, and there is no guarantee that it will be made. The new estimate is 2/26/13. If the sofa is not available by then, I can apply for a refund and wait 21 days to get my money back, at which time they will have had my cash for three months, and I will have no sofa.

Furniture! The two mattresses pull apart every night! Me or my husband have to put a blanket or pillows between the two mattress. There is a big gap between the mattresses while both beds are flat also! Not a good device if you love to snuggle or lay beside each other. Don't buy the beds that separate. Thank you. If you have any suggestions, please contact us. Thanks again.

I bought a sectional a few weeks ago. I waited on Sunday for my delivery. After one of the delivery guys dropped half of the sectional on the ground, they got it inside of the apartment. The plastic was ripped open to find half of the sectional (that wasn't dropped on the ground) the color that I had ordered. The other half of the sectional was a different color. I called Customer Service and after complaining, the response I received was, "We have to see when we will have it in stock." I was also told that I will get a $75 refund, which is not even close to the delivery charge. The problem is still not resolved. Needless to say, I will never shop with Ashley Furniture again.

Before I begin, let me just say that the guy who sold us our couch and the men who delivered two thirds of it were great! Now let's begin. I ordered a three piece couch seven weeks ago. We had two thirds of it delivered last week. Customer service was supposed to call and tell us that they weren't going to have the entire set delivered at the same time and didn't. Instead, they let the guys who delivered the couch break the news to us. We were supposed to have our couch in four to six weeks and we don't. Customer service was supposed to call us weekly to update us on the status of our delivery and didn't. From what I've read online about Ashley Furniture, I shudder to think how long it's going to be before we get the last piece.

I would like to file a complaint against Ashley Furniture home store in New Brunswick, New Jersey. We are new homeowners and bought over $10k worth of merchandise from Ashley in New Brunswick. Almost every single piece we received needed to be sent back. From cracked marble tables, a broken framed amour to a lemon of a couch - the customer service and quality of furniture were horrible. Just our couch alone, we needed to send it back six times. On top of taking days off from work and shelling out tips for all these deliveries, we got screwed time and time again from this company. After two inspectors came and deemed our couch a lemon, they were supposed to send us a new couch yesterday. We got a call from the store manager and she guaranteed us that the couch was fine and it will be delivered on time.

We purchased the extended warranty. Each time we had to tap into that warranty, somehow, it didn't cover any of the problems at hand. Furniture is falling apart, leather is being stripped, and seat cushions are falling through the framework. Warranty company states it will not cover any damages because these pieces were called in at the same time which means that the customer is utilizing the furniture wrong?! Think twice before you buy from here. The furniture is cheaply made despite the price tag.

My husband and I ordered a dining room set and sectional. Of course, we get a phone call while the delivery's in transit that the dining room table was damaged, so Ashley would send another. We believed them, but they forgot to mention that the table's on backorder and will not be in the warehouse until March 4th, almost three months later from the complaint of the damaged table. Now onto the sectional, nightmare! The sofa was put together but missing one leg because the manufacturer didn't drill a hole for it.

I went to the Naperville, IL store to buy a loft bunk bed for my boys on November 24. The delivery date was for December 5th, 2012. Delivery was actually done on that day; however, a piece was damaged at the side of the desk. I called within minutes of the delivery and sent pictures via email. Mrs. **, from CS, called me back and said a new side will be out within the week. December 12 came with no info, so I called CS and found out that a new piece wouldn’t be out until Dec 24. Once Dec 24 came, I sent an email to find out if I can get a tracking number for my replacement piece. On December 27, I called to find out what was going on and I was told there was no info on my replacement part and they would send a new one to be out on the 31st of December.

They sold us a sofa set and it was bad. They sent the technician to fix it but he couldn't fix it. They said, "We cannot give you a refund or exchange." So my advice to everyone is not to buy from Ashley and I need someone to tell me which store is the best!

Poor services! The sales person either fooled me or made a mistake. I asked for the electric powered reclining sofa but they delivered the reclining one without power. I called to ask for a change and they ignored me. They said that the invoice number is the same as the one for delivery. The mistake I made was, that I didn't check whether it was power or not based on the item number when checking out. I suppose that it should be the electric one we were sitting on and discussed with the sales person. I have filed a complaint to my credit company and hopefully this can be resolved.

We purchased a leather chair and couch from Ashley Furniture in Rockford, IL. Shortly after the purchase, we noticed that the leather was peeling on the arms of both pieces. We made several calls to the Rockford store and no one returned the calls or offered any assistance. I somehow called the main Ashley office location and was told that no one at the home office could help, it was up to the store. I would suggest that no one buy furniture at Ashley. Customer service is non-existent and I believe that the main office couldn't care less once they receive the money for the purchase.

I bought some Ashley furniture in 2009 and the recliner broke in 1 year, and the dining table became discolored. I contacted the Protection plan agency and they told me they were not covered. They are the worst. Please don’t buy any Ashley furniture or Montage Protection plan.

We bought a mattress about 5 months ago, and it was completely defective. There were cracks from the inside. We called up the store, and they gave me an appointment a month later, and the man that worked there said it was indeed defective. Then the month after that, they gave me an appointment to pick it up and give me a different one, and they did not do what they promised. They told us the manufacturer doesn't cover it. The material of the mattress is very bad and changed color. Even the salesman says he gets plenty of complaints from those types of mattresses. This all came from the Ashley furniture store in Linden, New Jersey.

I bought almost a house full of furniture (bedroom, LR, study, kitchen) from Ashley. I noticed the next day that two of the pieces were damaged. The disturbing thing was the desk had two chunks missing from it and someone just slapped putty on it and shipped it out like that. I called Ashley and they stated a tech would have to come and look at it. Tech arrived a week later and made a report that both pieces would need to be replaced. I called a week later and was told it had to be approved by corporate. They had no idea about the desk even though it was in the same report.

I believe in second chances, mistakes are made, we reconcile and we move on. First experience: we bought a $4,000 bedroom set from Ashley Furniture; during installation the tech broke a bed piece. We called, myself and the tech, customer service to request a new piece. The tech took full responsibility and requested it get replaced along with a drawer that arrived in pieces (no assembly required as it comes pre-assembled)! Customer service advised that another tech would need to come evaluate the situation?! We then scheduled another tech to come and evaluate. The second tech then confirmed a new part and full drawer need to be replaced. They had to ship them in and a third appointment would need to be made for another tech to finish the job.

I purchased furniture on Black Friday, 11/25/12, at the Ashley Furniture Home Store in Greenwood, Indiana. I purchased a bedroom set and dining table with six chairs. Delivery was scheduled for 12/15/12, my move-in date. Furniture arrived on 12/15/12 around 11:35am without two chairs and the footboard to the sleigh-bed. Without the footboard, I was forced to sleep on the floor. I immediately called Ashley on 12/15/12 to find out when I would receive my footboard and they initially said the same day. Amanda ** informed me Ashley could not find the merchandise but will have it delivered on Monday. I took off work Monday but the furniture never showed.

Horrible customer service! Ashley owes us money - On March 31, 2012, I ordered a kitchen table and six chairs from Ashley Home Store in Orange Park, FL. From the beginning, I should have walked away. The sales rep had to re-write the order four times, because he kept writing the wrong furniture & codes, and his addition was incorrect on the totals. (Sign #1): I paid for the table and six chairs, the table/chair delivery was promised by April 21st, but was delayed three different times. The table was finally delivered 3 weeks after the promised date, and arrived with four chairs.

Poor service after the sale - I purchased a 3-piece sectional. The store delivered the wrong item. The other item was damaged. I was told I would be contacted the same night for re-delivery date. No one called. I called Ashley the following morning. I was transferred to someone who said I would receive a return call. No one ever returned my call. Meanwhile this purchase was supposed to be made by Christmas and it is now 12/27 and still no one from Ashley furniture in Waterford Lakes has called me to address this problem.

I am writing because Ashley double billed my account for a purchase made last spring and has refused to do anything to correct the matter. I bought a bedroom set at Ashley in May 2012. The total bill was just under $2,000. I had intended to pay the bill with my credit card and then pay the card off at the end of the month. However, the sales associate told me that with GE Capital, I could pay the bill over 12 months without any interest, so I went with the financing option. I paid Ashley just over $400 as a down payment, leaving about $1,580 to go on the GE account.

Ashley does provide cheap furniture but the service is horrible. Since my order is small (just a cocktail table) and simple to assemble, I decided to pick it up myself. The sales wasn't happy about it and was very rude while hearing me saying that I was going to assemble it myself - I guess his commission turns out lower if I don't use their expensive delivery service. Anyway, since the item was cheap, I didn't bother to argue.

Ashley Furniture is the place to go if you cannot afford high-end retail or quality. It is the place to go if you are at a point in life where your income is low or fixed. As a senior with a fixed income, I purchased a sofa and TV table from Ashley. I needed the furniture before Christmas for visiting family. Before signing the contract, I noticed the estimated delivery date was 12/26/12. I mentioned again that I needed it before Christmas. The salesman said the date was just an estimation and it usually takes 2-3 weeks for delivery.

I ordered a couch (and gave dimensions) and it was set to be delivered. It was paid for in cash. The wrong couch was ordered and the manager is insisting I must pay a $175 restocking fee (a week before the couch was to be delivered). In addition, for canceling the order, I was told I have to pay 30% of the cost. When I tried to explain it was their error, the manager became rude and told me I cannot get all of my money back. I was told the only way to speak to the next manager up was via email, so I sent him an email yesterday and have not heard back yet. As of this point, this company has $732.11 of my money and I have no product.

We purchased a new bed suit from Ashley Furniture Store in McDonough, GA. However, when they delivered the bedroom suit early November 2012, the chest was damaged severely. In the meantime, they have brought out five damaged, used chest to our house for us to accept. Incidentally, the five damaged chests turned out to be three chests. That appears to me a game of intentional rounds of robin (same three chests). We have contacted the local management, the corporate office and warehouse without any resolve. Most importantly, a payment is due December 22, 2012 and we still have an empty, damaged, used chest sitting in our bedroom and desperately waiting for the management of Ashley Furniture to uphold their end of the bargain.

We are writing to inform you how misled we were into believing the elite protection plan we purchased would cover dog damage. This has resulted in us, as customers, dissatisfaction. The total transaction was $4000.00, which was already paid off. Therefore we are rejecting the offer that Ashley Furniture gave us (wanting us to pay for labor at $72 an hour) for these reasons: When we purchased our living room set, we were hesitant on getting the warranty for the fact we don’t have kids, therefore, would not need it. When the associate, Michelle **, saw that we were hesitant, she went on to ask us if we have pets. After explaining to her we do have dogs she went on to inform us how this elite protection plan would cover any and all dog damage.

I originally ordered entertainment center, coffee table, and two end tables on November 17, 2012. First delivery was on November 29, 2012 - the entertainment center had two left piers and couldn't be set up. We had to send back the entire unit. Second delivery was on December 18, 2012 - the shelving for the right pier was missing. We called the Chattanooga, TN store where we ordered it, and they couldn't locate the shelves in their warehouse. We called customer service, and they can't find any in their distribution centers to be shipped to us. They are now telling us they will have to put in an order to manufacturer to get our shelves. I’m so frustrated and upset that I ordered furniture 4 1/2 weeks ago, took off work two times, and still cannot get the product that I've purchased. I will never buy from Ashley furniture again.

I wish I had found this site before I bought from Ashley. I bought 2 recliners and was told both were in stock. The night before the delivery, it turned into only a partial delivery. I was told their inventory was wrong and they needed to bring a chair from another warehouse and it would be delivered in 3 days. The delivery person then told me it would be 2 weeks. Then, I got a voice mail to call the store to schedule the delivery. I called on a Friday and was told the chair would be delivered on Sunday. Saturday night I get a 2nd call to "schedule" an already scheduled delivery. How the chair disappeared is beyond me. I drove to the store and got no help finding my chair from the manager. Avoid frustrations and do not shop Ashley furniture in Laguna Hills, CA. Reading these reviews, it seems to be company wide! This is the type of customer service Levitz provided before they went under!

We went to their Santa Clarita, CA branch. We purchased a rug. For such a big store, they didn't have it in stock at their location. They said they would deliver it by mail within 3 days. After 3 days, there was no delivery. We called and left a message. There was no callback. Two days later, we called again to follow up. Still, there was no callback. Finally after a week, we got hold of someone and they said that it had not yet been sent out and that they apologize. In short, we got the rug after 2.5 weeks. Had we not followed up, they probably wouldn't have mailed it out.

My wife and I were shopping for a bed for our 2 toddlers. We visited the Ashley Furniture branch by our home in Santa Clarita, CA. We found a model that we liked and asked a salesperson to give use a quote for the bed frame and mattress. The sales person logged on to a computer nearby to (supposedly) get us pricing info. It took her about an hour (yes, an hour!) to give us a price which she wrote on a piece of paper. Since part of our process was to canvass other stores, we asked the salesperson for the sheet of paper containing the quote (note that Ashley advertises that they do price matching).

I called Ashley furniture to order furniture seen online. A salesman started to help me, and then in the middle of the sale, he said he had to call me from another computer because his computer froze. I waited thirty minutes, and he never called. I called back and I was advised he was with a customer and I requested a manager. The manager said that it appears the salesman hung up with us for a sale in the show room floor; unacceptable. The manager took my order and said I would get a receipt in the mail. No receipt was ever received.

We bought a long dining room table and eight chairs from Ashley's in Bel Air, MD last year. Within a month, we could see and feel that the chairs were sinking in the middle (loss of resiliency, they call it). All 8 chairs have the same problem. When we turn them around, we could see that there is no support underneath, no wood base or anything that will keep the seating from sinking in, very bad construction!

I purchased a bedroom set from the Frederick Maryland store with a 5-year warranty. If you never have a claim against the warranty, the store will give you credit in the amount of the warranty. I also purchased a sofa with the same warranty. After 5 years, I never had a claim on the furniture. So I wanted to use the $296.00 on a new purchase. I took the original receipts and warranty to the store and requested to use the $296.00 credit. They said they could not help me and they acted like I was an alien. They wanted nothing to do with honoring the warranty. They refused to give me any credit and said that was it. They acted like the warranty does not exist. It was so disgusting to be treated so poorly and a big company to flat out lie to your face and brush you aside like you are trash. I will never go there again. I filed reports with 17 organizations at this point. They are a disgusting company. Don't buy furniture from Ashley. You will be sorry.

I purchased 4 pcs of furniture on Sept. 3rd. My furniture came Oct. 2nd. I slept on my new mattress for 2 days and immediately knew that I didn't like it because it was not comfortable. I called, and customer service immediately said that they couldn't do anything. I also stated that one of the pcs of furniture was too big. She said, "Sorry, nothing could be done. All sales final." I stated that I did see that on my ticket but certainly there was something that could be done. I was willing to pay a restocking fee and I would switch out the pc of furniture that was too big, therefore not taking anyone's commission away. She couldn't help me but directed me to the Operations Manager, Kim.

We purchased a sofa table on Nov. 1. I called today, Nov 23, to inquire on the status of my table. I was informed it had arrived on Nov 15. I then asked why I wasn't notified; the young lady I was speaking with couldn't give me a reason. I informed her that I would be there today to pick up my sofa table. She then informed me that I wasn't allowed to pick up today. I asked why and she said it was due to it being Black Friday. If they had called and been persistent on contacting me, I would have picked up that day or the following day. It's not like I bought a whole bedroom full of furniture. The sofa table will fit in my backseat and I would load it myself. It makes me wonder if Ashley is more willing to lose me as a paying customer than it is to help a Black Friday customer who may not buy at all. So stay away from Ashley. They treat the customers that have already paid horribly.

I originally went into an Ashley store to purchase a queen size bed frame. I already had planned to buy a foam mattress from a company online that had excellent reviews. However, the salesman asked me about mattresses and I told him how I had researched foam, latex, and air mattresses, and how my husband and I were not getting good sleep because of back pain. The salesman then went into high gear to sell me an expensive latex mattress set. I had read good and bad reviews and had highly considered that option. I told him my biggest concern was that many reviews said that latex will not hold up but he convinced me that Ashley had a 7-year warranty that would protect me from any such problems. I paid $1,300 for an Ashley latex mattress set.

My wife and I went to the North Brunswick, NJ store looking for a sofa bed for our finished basement. I found one we liked right in our price range, but I was concerned that it would not be able to fit down the stairs and in to the room. I expressed this concern to the sales rep at least twice and explained it was a 3-foot wide hallway they had to get it down. He specifically asked me if it was a standard 30" x 80" door. I told him yes. He then told me it would (not should) be no problem. Their delivery guys go to tight places in NYC all the time and they would get it in. Well, guess what happened when they got here - they would not even try to get it down the steps and just said it wouldn't fit. Now we were faced with paying a 25% restocking fee or $180 to get a technician to come out and take it apart to get it in our basement. I made calls to the store and the rep denied ever telling us that and sales manager said, "I can't do anything for you," not even apologizing. It was our fault. We called back and we were put on hold. No one picked up or called back. We were given email addresses to write to.

I purchased a king-sized bed frame at Ashley and have this horrible 6.5-inch gap at the end of my bed. I thought surely they sent the wrong-sized bed; this must be for a Cal King, not a standard. After fighting and fighting over the issue for months, I finally logged a complaint with the BBB. I received a call from the owner of the company two days later saying they would take care of the issue and assuring me they would fix this (only after the official BBB complaint). Well, they sent the same rails as before apparently and are saying this gap is "normal" (nothing normal about a massive gap at the end of your bed if you ask me). They admitted now that their showroom model has a 4-inch gap which is now the fault of my mattress somehow and I should let it go even after the owner promised to take care of the issue.

I purchased a sofa, then drove home and read Ashley's return policy. I realized that if for any reason the sofa was not a good fit for my home, I could not return it. I could only exchange it for another item and it had to be done within 72 hours. Due to their poor customer service, I decided to cancel the purchase order immediately (within a few hours of the transaction). At this time, I was told I had to wait 7 to 10 days to receive my refund. I thought, "Poor service, but okay." A month went by and I didn't receive my check. I called and talked to Customer Service and realized they didn't even submit my request for a refund yet. I was told to wait another 7-10 days.

I placed an order on August 24, 2012 with a delivery timeframe of between 2 to 6 weeks. On several occasions, I contacted Ashley Furniture for my delivery status and was given different dates on each call. As of October 22, 2012, I still have not received my furniture. I called again and asked for an update. They said that only part of my order was in and the rest wouldn't be available until November 19 (that's three months after I placed the order). I asked to have the items in stock delivered and the employee stated that wasn't possible unless I was willing to pay an additional delivery charge or pickup the items myself. I asked to speak with a manager numerous times and none was available. I had requested a manager to return my call and still got no call back.

I purchased a table and chairs on September 8, 2012 with the intent of being a satisfied customer. First, I was told by the salesperson my purchase would be ready on 9/25 to be delivered to my home. In anticipation of the new furniture, I sold my set I had thinking it would be delivered the following week. This day came and went without a phone call. I called to the Lubbock store and left my name and number on voicemail without a response. This was done 2 times. I spoke with persons on three occasions. Then on 10/5 I was told it was in and I needed to set up a delivery date. I called the number the girl gave me and my furniture was not in. I was told to call back on 10/11. I called and no one knew anything about the subject and I was told they would call me back. Finally, on 10/22, I received a call to set up delivery, but the order was not complete. I told them I was frustrated and just wanted my money back. I was told of a 25% restocking fee for $243.00 and that I would get a store credit for the rest.

Run - that's my tip. We purchased a formal dining room table and six chairs (most expensive one in the store). One of the legs began getting loose immediately. A repairman came out to fix it and said that they had used the wrong size bolts in the manufacturing process. Since we only use the table during family gatherings, etc., we seldom use it. We recently noticed the other legs have become loose. I called Ashley and they refused to repair the chairs. I stated that these chairs are a total safety hazard and someone is going to be injured if/when these legs fall off. They suggested I tighten the bolts. Hello! They don't tighten because they are probably the wrong size bolts like the original chair that was repaired. I even offered to pay someone to fix them and they also refused that, saying they were unable to help me.

Ashley Furniture home store in Conshohocken, PA - We were told the delivery is two weeks. Why? They have to start cutting the trees to make the furniture. No problem, we still bought it but when I called after two weeks, I was told 10 more days. This was the first and the last time I bought anything from this store. This company has to go.

I purchased a power sectional sofa on 9/12/12. Within a week of owning the sofa, the power switches only worked half the time and the sofa was already sagging. We called the store to ask what their return policy was and the gentlemen stated that we needed to come down and talk to a manager. We drove the 15 miles across town to a salesperson who said that the only thing they could do was to send a repairman to our house. I was extremely upset because I drove across town for something that could have been handled over the phone. Not only that, the manager Dominic wouldn't even come and talk to us, he was having a personal conversation about football with a fellow employee. I now have to take time off work to wait for someone to come and fix my broken sofa! Save yourself the frustration and do not buy from Ashley's!

I have had two incidents with Ashley Furniture that I am very unhappy with! Last month, I have purchased complete bedroom furniture set and the store inaccurately placed a wrong order in the computer. The furniture was delivered incomplete and on a separate dates that is an inconvenience to any consumers that need to take off from work. Then a recent purchase for a sofa was made and the delivery was late. Ashley Furniture needs to get with the program and needs to fix their system. Either the company hire more workers to make deliveries or fix their inconsistent time.

I purchased bunk beds for my grand kids. Four boards out of the six that go to the top bed were either cracked or damaged in some way and Ashley won't replace the boards because they said I didn't notify them within 72 hours after receiving them. I did notify them and spoke directly to the salesman that sold them to me and because he didn't put anything in the computer, they won't replace the wood pieces. But as a courtesy, they would repair them. I didn't purchase used beds and feel like I got less than new beds. They accused me of damaging them myself and won't talk to the salesman that knows I called him as he said he was willing to talk to service to let them know I did call. I even took pictures of the cracked pieces for proof. Ashley service dept. is trained very well in not making the customers happy. From what I have read here on this long list of complaints, and I will be taking them to small claims court, they better hope that my grand kids don't get hurt on the beds too or there will be more than just a small claims being filed. Stay away from Ashley Furniture and beware, other furniture stores sell the same furniture that comes from Ashley factory.

In July, I was out of town and Ashley Furn. delivered my bedroom set. When I returned, I noticed that the mattress does not fit the bed. It has theses gaps around it. I called and spoke to Customer Service and they said someone would contact me in 72 hours. They did not call me so I returned a call to them and they said there is nothing they can do or were willing to do about it. It is over $4,000.00. Here is a pic of what I ended up with. I am beside myself.

I spent three hours in a store with a nice salesman. When he went to complete the order, I was told one of the items was out of stock and would be available in three weeks. The total purchase would have been over $5000. The item out of stock was a bed. Mattress was available. They were going to charge me two delivery fees and would not accommodate me with a temporary box spring to hold the mattress. The store manager was a complete nasty ** who could give a crap about losing a $5000 order. "It is what it is" was his comment. Attempts to call customer service only frustrated me more. They said there was nothing they could do. We attempted to call the area manager, who of course did not respond. We posted this in FB and within hours it was removed. So you have a company with bad customer service, but they hire someone to sit by FB and delete negative comments. Really? We took our business to RC Willey and they were beyond fantastic!

My husband and I have exhausted all attempts to get Ashley Furniture to do right by us. In short, we bought a "real leather" sofa, loveseat, chair and ottoman. Within 6 months the "leather" started to peel. Ashley’s considers this normal wear and tear and refuses to do anything about it. I have started on FB to get the word out. My plan is to put as much attention on this matter as possible and demand Ashley’s be held accountable for their actions. For too long now I have sat by and read bad review after bad review and have seen countless other customers being taken advantage of. If you post a bad review on their FB page, it's removed within seconds. I tried to handle this privately with their FB page rep and have been completely dismissed. I have spoken with managers, customer service reps, have sent emails and phone calls and no one is willing to do anything. I did not spend thousands on dollars of my hard earned money for the pieces of junk I am stuck with in my living room. Like our page! Share your photos and stories! Get the word out!

I purchased a king size bedroom set from them at the end of August. I called twice to check the status of my order and when they finally delivered it at the end of September, they delivered the wrong bed. After going up to the store 5 times and going back and forth with the manager, they finally said they would give me a full refund. Then when I got back to the store after the furniture was picked up, they said they will still be charging me delivery charges ($139.99). When I have no furniture, I was told I was receiving a full refund. The manager then proceeded to ignore me and say that there was nothing I could do after I have an email proof that he would refund my money. I will never buy anything from the store again. They are the worst! Their associates are not educated on their product and they are liars!

I placed an order on 8/24/12 & was told the delivery time frame was 2-6 weeks. After several weeks of not hearing from Ashley, I decided to call & get my delivery date. At first I was told it would be delivered on Oct. 8. I decided to call again yesterday (10/1) to check on delivery status & was now informed the furniture is on back order. The estimated date would be Oct. 17th or later. This will be past the 2-6 week time frame & going into the 8th week from the purchase date. I explained my frustration & asked to speak to a manager. Of course, none were available to speak to me. But I was told someone would contact me before the end of the day. Nope, didn't happen! I called today (10/2) & was once again told no manager was available. I am extremely frustrated & dissatisfied with Ashley's customer service & their delivery time frame. They don't care for the customer at all. I have called them 5 times since Aug. 24th & they have never once contacted me to apologize for the furniture delay or to notify me of a delay. I had to find this out on my own by calling them.

We purchased the Crawford sofa/love seat at the Ashley store in Eau Claire, WI. It was delivered on 9/12/12. When I pulled out the sofa, I noticed a horrible popping noise on the arm. I then checked all the arms to find the same problem on both arms of the love seat. Standing back looking at the sofa, I visually noticed the one end appeared lower. I called and told them I wanted a new set on 9/17. They said they have to send out a repairman. He came 9/25 and said the arm is broken. Looking inside, it has 3 - 1 x 2's, so not strong at all.

Finish on coffee and end tables - I bought a living room set approx. 6 years ago and within the first year, the finish was lifting up off the top of the end tables (both of them). It looks hideous and I wrote a letter to the headquarters of Ashley. Although they did call me on it, the only thing they could tell me was to call the store where it was purchased. It was purchased in Mohave Valley, AZ and that store is no longer in business and it seems like they could not help me at all. Although I really liked my couch and loveseat, the poor finish on my tables would make it in all likelihood that I would never purchase any thing from Ashley Furniture and I would sure mention the fact to friends and acquaintances. I'm sure the ** finish on the tables on Walmart would have held up better. So, sorry folks, and you can figure out some time while you go out of business. Too bad to be you, and too bad to be me as I am stuck with ugly tabletops.

I was able to finally arrange a service call appointment through Morris Home Furnishings/Ashley Furniture. I spoke with Sherri, who was friendly and accommodating. The service technician arrived on 09/27/12 and determined that the problem wasn't with the springs but the 'cores' of the cushions. I am assuming the core is the foam insert. Again, I have owned this sofa for two years and I am the only person in this household. You might question that the 'cores' wore due to my weight; I have weighed at/approximately 175 pounds since I purchased this sofa. As I concluded in my prior comment dated this month, I believe the workmanship and quality of this particular piece of furniture to be poor. If you are reading this, you are probably making a determination where to purchase furniture. I wish I had researched this manufacturer prior to making my purchase, but you might find an excellent find at Ashley, and I hope you will.

We bought dining room, living room and bedroom furniture. We brought it home and it was a mess! Scratched up, drawers didn't work, just damaged! Then they made us pay them to come get it! We had to fight with them to get the new furniture, but they still came back 2 weeks later with repaired furniture that was horrible! They sandered and smoothed out the scratches, but stained it with a totally different color! OMG, it was ridiculous! Then they finally ordered new furniture and delivered it. Again damaged! Now they want to repair it again! Then they told us they will give us someone else's that hasn't been delivered and they will give our damaged furniture to someone else! Seriously? Really bad!

I bought a couch and love seat at a furniture store that carried Ashley Furniture. It has been the worst shopping experience of my life and I basically threw away $1,300. The furniture looked beautiful when I bought it but the quality is terrible. My neighbor bought a couch at a yard sale that is in better shape than mine. The couches I previously had for 20 years were in excellent shape compared to what I purchased at Life Style Furniture store. I have only had them for a year and a half. They would have been fine as long as you did not sit on them. Cushions flattened and started to misshape in the first six months. Color on fabric where you sit has faded, the brown paint on what I guess is particle wood comes off, and has to be touched up with a marking pen. They are now uncomfortable to sit on and look like old furniture. There should be a lemon law for furniture like there is with cars. I am a single mom with one daughter and saved for a long time to be able to buy new furniture. This makes me sick and sad. The salesman said that "You got what you paid for." They tried to compensate me with more of the same foam for cushions that will have to be replaced in a short time. I have never had to complain about a purchase to consumer affairs or the BBB before.

I claimed on my extended warranty and, yes, Ashley supposedly sent them to the wrong address twice, then they figured out Montage needed to send out their tech. Once that was done & I threatened with Emily Akin/consumer activist from Fox TV /Houston... Well, let's just say I should have started with her to begin with! But, my problem is I do not like what they are carrying for 2x the price. Montage said I can use the credit at any store but they would not tell me any store that carries their warranty! Hmm, it's probably owned by Ashley.

I contacted Morrisathome.com, Ashley Furniture to arrange an inspection/repair of sofa springs. Customer service didn't call to arrange an appointment. I contacted this company regarding warranty for a couch purchased on 09/25/10, sales order **. Problem involves the springs. On 09/10/12, I spoke to Dave to arrange a service call, understanding that I was responsible for the labor (parts remain under warranty). A payment was made for that service call, but a customer service representative didn't call to arrange an appointment. On 09/12/12, I spoke to Dave indicating my disappointment and, at that time, requested a refund. Response from Dave is pending in regards to problem and posting of refund.

This is a follow-up for a post that I entered back in July of 2012 regarding a couch that I purchased from Ashley that came apart at the seams in about 7 to 8 different stops in less than 1 year. After not getting anywhere with Ashley's corporate customer service center of NY, I filed a small claims at my County Court in Nassau against the store that sold me the couch. Less than 2 weeks later, a store manager that I had previously been dealing with called me (not the corporate office) and told me she had good news: she got me approved for a re-selection. I eventually, to avoid the headache of having a court appearance, picked out their best edition Millennium leather couch that we liked and paid the difference. I received the couch yesterday and could not be happier with it (so far). I am still upset that I needed to go so far before they would do anything. My guess is this is how they keep their high rating with the BBB and the only way to get them to do anything is to file a small claims (cost me only $20). Lesson learned.

I bought the South Bay Ashley Sleep mattress a year ago. Two weeks after I got it, I began complaining to my salesperson (at that time, Duluth, GA). At no time did she offer to have customer service come out and look at the mattress. I complained to the salesperson several times over the course of 6-8 months. Finally, the store closed and I learned I needed to contact the Buford store. I went in to have a drawer handle removed and discussed with them the mattress problem. (I purchased a bed, mattress, and adjustable frame.) Let me say, do not buy an adjustable frame and you will hear why as I go on.

Nails are popping out of the frame on our sofa and loveseat in multiple places. Both are one year old and only get seasonal usage in the summer since we don't use that room in the winter. The nails are sticking out quite far and are ruining the upholstery on the cushions, not to mention it's dangerous and we have a toddler running around. The 'insurance' doesn't cover this, apparently, but they will give me names of repairmen in my town that I can hire to fix it. How nice! Beware of the horrendous service and shoddy quality furniture.

We have recently moved into a new home and need new furniture to replace what we got rid of when we moved and to also fill more space as our new home is larger. We stopped in the Bel Air, MD Ashley Furniture store on July 6, 2012 hoping to take advantage of the Independence Day sale that was going on. After browsing through the store (while constantly being lurked upon by a shameless salesman) and then leaving to visit another nearby furniture store, we returned to Ashley and purchased a sofa and chair for the family room as well as a casual dining set for the kitchen. We were told that our furniture would be delivered in 2 to 6 weeks.

Never, ever shop at Ashley. I purchased a sectional and a dining room set for my daughter. After the wait of 4 weeks, I received a call to let me know that the frame on the sectional was damaged, and I would not be receiving it, and it would be assessed by an adjuster, and hopefully, they can fix it. I paid for new furniture, not repaired furniture. After a long battle on the phone, I was able to cancel the sectional without having to pay the 25% restocking fee, but it is not over yet. When the dining room furniture arrived, one of the chairs has a notch out of the bottom of one of the legs and another wobbles. We expressed our concerns to the delivery fellow, and he said that we have 2 days to call and report any damages. This was a Friday night, about 8:00 MST, and of course, the Winnipeg office is now closed.

We bought a bedroom set from the Ashley Furniture store on Queens Blvd. on August 10. We were told that the delivery would be on August 17. I received a call from the store on August 16 telling me that the head board was damaged, but I could still get the pieces that are available. We told them that we wanted the entire set; therefore, we would wait until the piece that was missing is available for delivery. I then was promised that the set that we paid $2,600 for would be delivered on August 30. Guess what, today is September 6 and we are still sleeping on the floor waiting for our bedroom set. I am so sorry I didn't read the reviews before buying anything from this store. What a nightmare this has been. We are an older couple so this is affecting our health a great deal. Sleeping on a mattress on the floor, really…

In doing so, I had to wait 3 weeks before delivery which was pretty odd because I have never heard such a thing, but I waited. The day my furniture was delivered, I saw the delivery guy pull out a black marker and started coloring on either the footboard or headboard of the bedroom set. I asked what he was doing, he said that it was scratch. So, I immediately called Ashley Furniture and discussed it with the administration. She had me to email pictures to an employee on July 28, 2012. It was horrible to have the furniture delivered to my home 3 weeks later damaged and not put together well after I had paid for it. That is not customer satisfaction or good customer service.

We bought a dining room table and chairs, two trundle beds, couch, ottoman and coffee table. The biggest problem is the dining room table and chairs. The table we thought we purchased in the store didn’t look like someone took a sharpie marker and drew lines about one-inch long against the grain of the wood. I counted 44 marks against the grain of the wood. This isn’t what the floor model looked like from the one that we purchased. They sent a replacement which we didn’t accept because it looked the same as the one that we received the first time.

Within two weeks from the day we purchased this furniture worth $2,000, the dinning set started coming off into pieces. Let me clarify that my wife and I are less than 160 pounds. I'm not sure what's going to happen with the bed. Someday, we are sure to end up breaking our bones. I hope I had come to the website before we made the purchase. It's a big no ever for Ashley.

I bought my furniture from Ashley’s in Jacksonville, NC in like April and then I picked it up on May 29th. I drove to California because that's where the military moved me next. On June 15th, I get my apartment and me and my husband put everything together except for the bed. We put the bed together and we try to put our box spring in it, but it doesn't fit and we keep trying and trying and it still doesn't fit. So, I called Sagely Furniture out here and the female on the phone was not helpful, so I drove up to Ashley's so I could talk to the manager about my bed rails. They said that they couldn't do anything because they are a different franchise. I was like okay.

I bought a $3,200 sectional in Dec. and got all the pieces in Feb. After hours on the phone and returning damaged pieces, they actually tried to me off! I bought their warranty for $500 which covers nothing and they lied saying it covered accidental damage! Then after five months, we started filling the wood backing and had to get it re-stuffed! There is so much more to my story. Long story short, don't do business with Ashley's Furniture!

I have been purchasing furniture through Ashley Furniture in Live Oak, Texas since 2010 after arriving home from Iraq. The first few orders went good, but from then on, there were numerous issues with ordering the correct furniture by the salesman, not informing me of the policies before purchase, etc. I was given a ripped leather furniture and then they told me to write it on the pickup paper and told me to still take it. They would come out and exchange it since it was also the wrong set. When nobody came out, I went to the store and they said they would get somebody out to repair the furniture. And when they exchange the wrong loveseat, I would have to pay the delivery fee. I told them I was not going to pay any delivery fee as it was not a mistake of mine - it was their mistake and it was brand new furniture that they wouldn't take back after I spent a large amount of money on the leather set.

I ordered a bedroom set for my son from Ashley Furniture. The delivery came two weeks after purchase as expected. When the delivery arrived, the men kept leaving my front door open resulting in my toddler son trying to follow them outside. The set up took about 15 minutes. I did not get a chance to inspect the furniture before the men left. Once I looked at it, I noticed a large chip in the wood on the bottom of the foot board. I called the customer service number and asked for a replacement piece. I understand that accidents happen and was not upset. I just wanted it fixed. I was told that it would take two weeks for someone to come to my house to see if they would repair it. After explaining that the time frame is unacceptable, I requested to return the furniture. I was told to contact the manager at the store I purchased the furniture from. I contacted that manager and was told that I would be responsible for the delivery fee as well as a pick up fee for the furniture. I do not feel I am responsible for any of these fees. I am a paying customer who was wanting my purchase amount back for damaged goods they sent me. I have reported this incident to the BBB. Never shop at Ashley Furniture!

I purchased an electric recliner from Ashley's furniture. When it was delivered, I realized that day that the recliner was not for me. I went in the next day and asked if I could return it because I had back problems and it had no support. When I sat on it for any length of time, there was a huge gap in the back which caused a greater back problem due to no support. They showed me the small print where it said, "no returns" and I was shocked that the salesman did not even mention that. Shame on me for not reading the fine print. I bought the warranty but it wasn't broken so that did not help. I am stuck with a chair where I will have to resell or donate. Don't buy this chair if you have back problems or check out the gap in the back when you sit down. The recliner is the Matinee DuraBlend- Eclipse 87401. I went to another furniture store and they told me they have a short time return policy. I'm disappointed in Ashley's Furniture - I won't buy from them again.

My husband and I purchased a casual dining set at Ashley Furniture in Clearwater. During the course of our questions about the item and how we would take delivery of it, we asked three times if we would pick it up at the same store we bought it and **, our salesperson, said that we would. At one point, she elaborated to tell us that we would get it there. It was ordered in and when we called to make arrangements to pick it up, we were told that it was at a warehouse in another county some distance from us and that they would not bring it to the store. The manager's only solution was to deliver it - for a charge. The consequence is that tomorrow we will take delivery at the warehouse in Brandon, about 40 miles from the store. We will not ever shop at Ashley again.

My husband and I purchased a couch with recliners built in on July 4, 2012. They were to deliver the couch the next week. The couch was the leather Braxton sectional. Total purchase was $2,400. They delivered the couch and I noticed that the leather in the side of the couch was cut immediately. I refused the couch and Ashley set up another delivery date for replacement. The first thing that I realized when I called customer care was that they wanted to repair the couch, a new couch, they wanted to repair. I refused and demanded another couch. Long story short, after three more attempts to replace the damaged couch, the other couches had similar cuts in the leather material and some were torn. The store sales manager, Elizabeth, was kind and asked us to come into the store and pick a different couch. We did that several weeks ago and picked out a new couch with a recliner. I pointed out to Elizabeth that the Braxton sectional on the showroom floor also had damage to the leather material and showed it to her.

I purchased a sectional and a warranty from Ashley's. I had problems right away. All four cushions were ripping. I tried to get a hold of the insurance company a few times by leaving a message, but no one got back to me. I kept calling and finally got a hold of someone. They sent someone out. The man who came out said that they may cover this, but he was not sure. He said that the sectional was used too much! I said to the guy, "Are you joking me? That is what a couch is for!" They did fix the problem. Then the same thing happened to the sectional again, not in the same spots. I finally got a hold of someone to set an appointment for someone to come and look at the problem.

I purchased furniture from Ashley Furniture Homestore located at 108 Harbison Blvd, Columbia, SC on 7/11/12. I was told by my salesman, **, that my furniture would be delivered on 7/28/12. I received three calls on the Thursday before delivery stating a time my furniture would be delivered. I received a person to person call stating the furniture would not be delivered and they needed to reschedule. I told them the date I would be available and it was scheduled. I asked what was the issue and the young lady hung up on me. I immediately called back but got no answer. I called several more times that day and finally someone said there was a problem with the manufacturer.

My husband and I purchased a bedroom set from Ashley furniture in late July. Then, the gentleman in the store stated that our furniture will be delivered Saturday, August 4, 2012, so we went out and purchased a new mattress. We received a phone call stating that our furniture will not be delivered due to the set being back ordered and it will be delivered on Saturday, August 11, 2012. We then received another phone call stating that our furniture will not be delivered because their warehouse did not have the rails for the bed, but they can do a partial delivery.

On May 10, 2012, I purchased from Ashley a dining table with accompanying chairs. I also purchased the comprehensive protection plan which I was told covered everything. After approximately 2 weeks, we noticed a small imperfection on the dining room table top. I called Montage, the comprehensive protection company. I was told to file a complaint via the online site. After 2 weeks, I did not receive a response from Montage so I called them. I was told that the defect was a manufacturer's responsibility and would not be covered by Montage, but Montage would intervene with Ashley to get the table repaired/replaced.

I bought a living room set from them. I was sold warranty mentioning that it will cover all damages. I placed a call and someone came out to inspect it. I was told they cannot cover the repairs under warranty. I told them give me in writing that you cannot cover this damages. They refuse and don’t even give you a straight answer. I am told the damage is too much and is not covered. It doesn't say anything on warranty as to what kind of damage it covers. Their warranty sucks. The whole company is made up of liars. They never help you. Never buy anything from them. They are thieves and rude to customers.

Mattress cover RH#19238 Holland Home 20HT3 - The first time I washed the item, as instructed, all the filler inside came out. I returned to Kohl's in Tom River. They gave me a new one. The second one, as I removed it from the bed, I noticed it was tearing at the seams. The filler was coming out. I feel that I would like to be compensated for the product - I can't use it. I'm not sure if I still have the receipt. I paid approximately $100 for the item. Please get in touch with me.

As a former employee of Ashley, I can attest that buyer beware has real implications at Ashley stores. First, ask to see the return policy in writing before you do anything. Basically, hidden on the back of the invoice is a section that states all sales final. No refunds. You will not be shown this but after you sign the front of the invoice, you are pretty much **. Read and research Ashley online before you do business with these people. Deceptive business practices are the only thing they know.

I purchased a headboard and footboard this past March. My husband sat on the bed this morning and cracked the bed rail which holds the slats, not the outside nice piece but the inside piece that is nothing but "hot air", lighter than a cloud. It is not made to hold up a box-spring plus mattress, plus an active married couple in the slightest sense. It's not solid wood. Now they say, "We will be nice," and ship to us the piece and it will be up to us to take the bed apart and rebuild it. My husband is not a handy man in the slightest sense. It's a beautiful headboard and footboard, but what good are they if the rails and slats are not built a solid structure? They will only replace it if "it's still in production". If not, how do we fix it? Everyone read Ashley Furniture Warranties! They are a horrible customer service company. Do not buy from them. If there is a law case. I want to be involved. Contact me ASAP. Thank you.

Do not buy your furniture from Ashley's. Repeat this 3x and tell someone else. The reason is reduced to precisely one: store return policy. There is none. In most cases, you'll find furniture you like in a showroom, visualize it in your room, buy it and have it delivered. In those rare, unusual cases, you' find yourself second guessing your choice - color scheme, size, etc. You would like to believe that a major, national furniture retail chain as large as Ashley's would have a reasonable return policy. For instance, at Macy's you have 3 days to return your purchase with a restocking fee, not at Ashley's. I'm not the first nor the last to be misled. They say that the sales rep will review this important information with you. They don't and if you can decipher it in the agreement, good for you.

We bought dining, living, and bedroom furniture and were told all items would be delivered the next day between 5 and 8 pm, except the bed, chest and night stand. The delivery took place as scheduled around 7:30 pm. The remaining items were to be delivered within a week. On Thursday before the Friday delivery, we got a call that the remaining items would be delayed another week. After complaining, we agreed to wait. The lady told me it was the manufacturer and they had no control over the manufacturer (turns out the manufacturer is Ashley). Today is Thursday (week later) and we get a call our remaining items will be delivered between 4 and 7:30 pm on Saturday (that's right, Saturday night). This is the worst company I've had the pleasure of purchasing from and I can tell you now it's my last dealings with them. Everyone you talk to will tell you something different. Do not be fooled by this sorry company and their sorry service.

What you feel in comfort is not what you get when delivered. I bought a $3,300 Call king Stearns & Foster Plush mattress. The store model is soft. What was delivered is concrete hard. The mattresses are relabeled with Ashley's tags when delivered. This is not the mattress I tried in the stored several times. I believe they are displaying a different softer model in the store and delivering a firm, or worse, ultra firm mattress on delivery. I cannot even sleep on this bed nor can I exchange it.

Bedroom Set: bed and foot board, dresser, nightstand, chest - The entire bedroom set is of extreme poor workmanship, quality. The seams are exposing wood (think it's press board), chips and nicks in the veneer. The screws into press board causing future hole. The mattress is 4-1/2 thick. The box spring is of poor quality and very noisy. It sounds like it is broken and the mattress sags on top. I had only 1 month. I have complained from day three. The salesman lied and said the showroom floor mattress would be the one shipped with the bed when we opted out for the expensive Ashley Posturepedic. Due to the size of mattress, head almost hits night stand corner. Have to put a pillow there for protection. They outright lied about the type mattress that they sent with the bed.

We purchased a couch and furniture set from Ashley's Furniture 2 and half years ago, which was made up of a couch, loveseat, chair, ottoman. Our couch frame snapped in half at two spots, and springs from the couch came loose. Nails that hold the couch fabric in place on the side of the couch have been coming out also. We are two responsible, clean adults with no children. Our furniture has been very well taken care of since purchased new from Ashley's Furniture. I called Ashley's store in Potsdam, NY and talked with Bruce in April 2012. I stated there was a 5-yr limited warranty on our couch. It would be an $80 fee to come to our house, or we can drop off the couch for a $55/hr fee, parts covered under warranty.

This is the 3rd time within the first year that my couch is coming apart at the seams. First time, 2 cushions came apart on both sides at the seams within the first month. Ashley sent replacement cushions to honor the warranty. The second time, the back of the couch came apart in two spots, and Ashley refuses to exchange the couch. I sent an email to the VP and I spoke to the customer service manager and they ignore my request for a couch replacement. I had a pretty good disagreement with the manager when I explained that the couch is a lemon or poor craftsmanship. It has been a 2-3 month process, but they are scheduled to come and replace the entire back end to resolve the second issue. Now, today, the couch was ordered exactly 1 year ago and when I looked at the couch and another cushion has come apart at the seams on both sides. I am reading that after the 1 year contract that seams are not covered with the extended contract. I will call them to make sure, but I would like to file a formal complaint against Ashley.

We have bought a dining table set. Chairs were the ones we ordered but the table that got delivered was not the one we have ordered. The top part matched what we have ordered but the 4 legs of the table were in a completely different color and different shape. I called to complain and they said it could not be because that particular model only comes in one color and one shape. I was so angry and showed them the picture that I took when we actually bought it, and the picture of what was delivered. After that, they said they will look into it. I wonder what would have happened if I did not take the picture and did not get to show them the difference. Do not be fooled by their politeness, they become so rude and you can feel their annoyance at you once your order is in place.

On June 2nd, my fiancé and I purchased close to $3000 worth of Ashley Furniture products from their Carle Place, NY location on Long Island. We were assured that our items (living room sectional, dining room table, and king-size bed frame) would arrive on July 6th between the hours of 2pm and 7pm EST to our new home in North Bellmore, NY. With my fiancé (Jaimee) recently giving birth to our newborn son, I (Lance) took the day off from work to wait around for the delivery which we were advised is an all-day process.

This is my second purchase from Ashley Furniture in Burbank, CA and I have to say that my overall experience has been awful! First off, I purchased a couch set and it took them forever to receive my 3 pieces. They gave me the run around with my delivery date, because they didn't have one of the pieces and tried to deliver without having all of the pieces upon delivery. Now my second experience, I purchased a bedroom set for myself and again they tried making an incomplete delivery again and I refused it until all pieces were available. So then the next, the next delivery scheduled date they delivered all the pieces finally and they broke my standing lamp in my room. It fell against the TV chest they brought into my room and the glass shattered all over the TV chest and they started cleaning up the glass on the marble top and scratched it all up.

The extended warranty does not cover seams. Don't purchase it. The seam on the back of my couch and loveseat opened 5 days after one year of having it. The warranty expired exactly one year and the extended warranty covers rips but not on seam. Go figure. Moral of the story, do not purchase from Ashley Furniture if you want it to last more than a year.

My child went to bed; as he was there, the bed broke. I was in the family room and heard the thump. Several slats had separated from the sides. Once I removed the mattress, I noticed that the slats were of different sizes and the installer had connected a few and not others. They were basically held by a prayer that they would not separate. The sides of the bed have wrapped and the slats fell. The store refuses to take the bed back and give me a refund even though I bought the extended warranty. They say they cannot take the bed back but they want to send a new bed. I have been double-scammed: the bad quality bed and the scam warranty. Do not buy any products in Ashley Furniture Boca Raton.

I purchased two couches, a chair with ottoman, and a tufted ottoman a year ago, just after mother's day. After a month, the couch cushions came apart and they sent me six new cushions (no one ever came to my house). Within six months, the new cushions started to come apart so they sent me six more cushions covers that I installed myself. I called a couple weeks ago (one week after the year warranty) and asked for a rep to come to the house and evaluate the couch cushions that were beginning to come apart again. This time my ottoman has started popping buttons. He took pictures and said we would hear back within two weeks. Yesterday, I received two new couch cushion covers in the mail. No mention of the ottoman. I don't want to keep replacing the cushions and am very angry that no one called to talk to me about how we can resolve this. They just keep sending me new cushions.

We purchased a table and chairs for our son. We chose to pick it up due to the cost charged to deliver. At the time of purchase, we were required to sign an agreement stating that we would agree to arbitration rather than legal action should we be dissatisfied. We were also told all sales are final. If this had been my table and chairs, I would have left the store then. However, my son had his heart set on this table and chairs so we went ahead with the purchase. When we picked it up, it was in a box and had to be assembled just like the less expensive furniture you find at discount stores. We put the chairs together first and then started on the table. We immediately realized the top of the table was split. We had to take all the chairs apart, put them back in the box and carry it to the warehouse to show them.

We were lied to about the furniture being available, then about the delivery date, then were treated the most disrespectful and called liars in from of our children. The manager (of Biloxi, MS store) was no help, refused to speak to us on the phone and Sarah at front desk was as rude a person as we have ever met. No one offered any solution. They acted as if they did not care or want our business and they will never get it. Ashley will be a nasty word in our home and to everyone we know and can tell. A complaint will be filed with the BBB as soon as morning comes. It was a horrible experience and embarrassing as there were children present. There's no excuse for this type of behavior in a business towards customers.

I am absolutely disappointed with Ashley Furniture and their customer service (or lack thereof). First, they changed the amount of delivery fees while in the store due to where I lived. I was going to be charged more when I could see my condo unit from their store. I am literally within a couple of miles. Really? Due to principle, I decided to pick it up. I was convinced by friends that I wouldn't want to assemble it and to make it easy on myself and get it delivered. I had to go into the store again to change my pick-up to delivery. It could not be done over the phone. My bed frame, as a result, arrived early due to my pick-up date. It was in the warehouse 2 weeks prior to being delivered. I was given my 4-hour window and was called 15 minutes prior to tell me that I didn't have a bed frame as all the parts were not there. Since I had taken a vacation day to see it delivered and had stayed home to meet them, I was pretty upset. It was going to require me to take a second vacation day to see it put together.

We ordered two recliners from the Ashley store in Henderson, Nevada on March 19, with a delivery date of April 12. They were delivered on the 15th as there was "a problem at the factory". One of the chairs had a very obviously larger gap on the left side where the back met the base as compared to the right side, canting the chair to the left. I called customer service and had a tech scheduled to come out the following week. He told us the frame was bent and he couldn't fix it and ordered another frame to be delivered in "a week or two". It arrived within a week. I called customer service to have the tech come out again to install the new frame. The earliest appointment was not until May 22. Bear in mind that these chairs were purchased on April 19.

I purchased a king-sized Sealy mattress and box spring set, and after 3 days the mattress had terrible sagging. Ashley sent a home inspector and they deemed it to be defective. I went back to the store and upgraded to their top-of-the-line Stearns & Foster mattress and box spring set. Again, after a few days the mattress was sagging like it was 20 years old. They sent the same inspector and he deemed it to be defective. I fought with Ashley’s customer service (which is horrible) and they agreed to issue me a refund and pick up the bed.

I bought a living room on 12-31-12 for $1,585 and after 40 days, on 02-10-12, the chair and the couch started to squeak whenever we sat on or moved. They sent a tech to check the item and he told us that this is a manufacturer's problem and advised us to call the store to change. He also said that this is heavy duty and for every day use. I called customer service and they said they can't do anything and the tech already came.

I ordered 3 pieces of furniture from Ashley's in Frisco, TX. The sales person lied to me about when it would be in. I have been waiting two months on my furniture. I have received two out of the three pieces, but it has taken an act of congress and numerous phone calls to the store to find out what was going on with it. I talked to the folks in customer service who told me the furniture was in when it wasn't. My third-piece of furniture has made it to the warehouse and they were unable to deliver on the date I needed it because they are too busy on the weekends. When I received a call from the warehouse, the lady (Rosa) was so rude and told me they couldn't deliver, even though I had been waiting two months. I asked to speak to her supervisor because this is ridiculous to pay $4000.00 cash and have to wait this long. The furniture is not custom-made or imported or even over the top nice.

I went to your Yuma store on 05-16-2012 around 13:00 to check up your furniture and prices. I went into the store, saw 3 salesperson. They did not even welcome us to your store, not even good afternoon or not even ask what furniture I was looking. I drove from Heber, California, an hour drive just for that. You need better salesperson in your Ashley store.

I have had the bed less than a month, and the frame is broken on it already. Customer service said they would be here on Tuesday, and now, it is Wednesday.

Dining table has defective laminate - Well, I got to laugh at the ridiculousness. One would imagine more durability from a dining room table. Same care did not happen to the other pieces of the set that we have only had for three months. The tech they sent over was a master manipulator. I must laugh though my lesson learned. My advice to you: Buyer beware! Thank you.

I have bought $2,828 worth of furniture from Secaucus branch in NJ in December of 2011, and as of May 10th, 2012, I have not had my furniture yet, I cannot get my money back. They have cancelled my order for non-activity. They want me to place a new order and sign some more papers, and, of course, pay more money, and no guarantee of getting the furniture. My question is how can they do this to their paid customers and get away with it? It seems they do not want to give me the furniture.

I received my living room furniture set from the McAllen, Texas Ashley Furniture Store, and then went on vacation. When I returned two weeks later, I found that my couch and sofa were very uncomfortable and bother my back a lot. I requested to exchange the furniture, was told they could not do it because it was over 14 days. I told them that I was on vacation and had not even received a bill for my first payment yet. And that I would not pay for something that is going to bother me for a long time. They said that was not their problem. I had to deal with the credit company. I told them I did not sign any contract with the other company it was with the Ashley Store. Sorry they could not help, was the answer made from their headquarters in San Antonio or Houston, Texas. Guess they don’t believe in taking care of their customers.

On March 24, 2012, my husband and I went to Ashley's (by the mall) in Freehold, NJ. I spent over $1,000 on a couch and loveseat. I had to wait three weeks for delivery (no problem). I had to call a day before to see if I would be receiving my living room set but their system was down. The couch was fine at first. The loveseat, I sent back because it had a hole on bottom right side. I called Ashley's that night. After being on hold for 15 minutes, I was told they did not get the slip back from me yet but would order a new loveseat and someone will call when it comes in. I also told them that the left side of the couch recliner is broken. They will send someone out in a week. Man comes out, takes picture, says part will be in within 10 to 19 days and said bye -bye. I called everyday and either got a busy signal on the phone or when someone answers, systems are down!

My family purchased a new living room set from Ashley in February 2012. We've yet to receive all of the items 3 months later and we just learned it may be another month before we get it. We were promised delivery on several occasions, but the "manufacturer" keeps pushing the date back. Each time they call to reschedule the delivery, they keep asking if we'd like to purchase the item we've been waiting on from their clearance center. Sure it may be the same item, but according to them, it may be scratched, chipped, dented, or have missing parts. It's almost as though this is their tactic to get rid of their stuff on clearance. Too bad we got the extended warranty on everything. It would be a shame to have to wait this long again if we ever need to send it back for repair. What a joke. This is the last time we will ever shop with Ashley.

Is there a zero star rating? Because this is exactly what this company deserves. The state needs to shut these clowns down right away. I have filed complaints with BBB, NJ Attorney General, my congressman and the Federal Trade Commission (you can do too to get them out of business). in the period of three years, I'm having problems with two mattresses they sold me. First mattress (purchased in 2009) had impressions over two inches. I went through hell to exchange it in 2011. In early April, I set up an appointment for an inspector. Since 4/11/12, I've called them 12 times to get answers on what the status is. I got the same lame excuse "systems are down" for two full weeks. Today, they stated they can not honor my warranty because there are no impressions on the mattress (they took a picture). I advised them that the elastic cloth used for the mattress makes it appear as if the mattress is completely fine, but that's because this elastic cloth is stretched!

Over 3 months to get a dining room set from Waupaca, WI store - I ordered a dining room set in the end of January and was told the expected delivery date would be 2-3 weeks. Within 3 weeks, the table came in but was told that the chairs were on backorder and asked if we wanted the table. I told them no, I would wait for the completed set. The table alone did no good! They checked on the chairs and I was told it would be the middle of March. March came and went with no chairs. They finally called on April 5th that the chairs were in, so we made a special trip to the store to pick the set up.

I bought a complete living room set on March 3, 2012. I upgraded the basic sofa to a sleeper sofa, and because of this, the delivery time went from two weeks to five weeks, so my delivery date was set to 04/14/12. The furniture came that day, but instead of a sleeper sofa, they brought a regular sofa. I called the store and my sales rep. I emailed them twice, and finally after not getting an answer, I went back to the store in Eatontown, NJ. They told me their systems were down and they should be up in 1 to 2 days and when that happens, they would do the exchange. I called everyday since 04/16 up until 04/25 to receive always the same answer, computers are down. Finally, the system came up and they told me someone would be contacting me with a new date for the exchange. Of course, the call never came. I called again and the freaking systems are down again. What can i do? i don't think they would be able to refund me given that the systems are down.

We bought 2 of the North Shore Dark Brown sofas (All but $3,000). The ad and webpage state "North Shore wood accent trim." The trim is all plastic. It was falling apart when they delivered it, and the deliveryman tried to fix it by running some more screws into the stripped out holes. The warranty doesn't cover much of anything, though when they explain it to you, it supposedly covers almost everything. They ran out of hard copies, and their computer system was down when we purchased. So, they sent us a copy in the regular mail. Nothing is signed or dated by them anywhere. From now on, I will buy from Goodwill and just give things a good cleaning. At least, I will get my money's worth.

We ordered over $5,000 worth of kids bedroom furniture on 4/9/12 and was promised a delivery date of 4/22/12. We received a call from Ashley stating that all of their computers went down and all of delivery information was lost as well. They went on to say that the problem should be fixed in a day or so. After the third day of not hearing from them, I called back and asked for a new delivery date. Their response was that the system is half way up and delivery dates should be given out on Wednesday (April 25, 2012). I cannot understand why a company as big as Ashley does not back-up their computer systems on a daily basis. Their IT people should all be fired! Or, is this another stalling scam by Ashley?

I am writing to express my dissatisfaction and frustration with the service provided after my recent purchase of a bedroom package from your Lithonia, Georgia store. The date of purchase was March 15, 2012. I was able to schedule delivery for April 6, 2012. On the delivery date, only part of my order arrived. Most of the bed I ordered arrived, but there was no hardware or rails, so the bed could not even be put together. I had to wait until April 10th to get my bed put together. This was especially inconvenient because I had taken apart and removed my original bed in order to make room for the new bed being delivered. This left me with no bed to sleep on. The first available date for your company to get the hardware and rails to put the bed together was a Tuesday and I had to take that day off without pay. However, I had no choice because I needed the bed to sleep on.

I bought furniture the first week of March at the Ashley Furniture Store in Amarillo Texas. I was told by the sales representative that I would be receiving my furniture in two to three weeks. Three weeks went by and I did not hear from them on delivery date. I was contacted by someone and they told me I would get my stuff the first week of April. The first week of April went by and nothing, I called and they told me my stuff was set to be delivered the 10th of April - by April 11... nothing.

I bought a new bed for $517 and after sleeping on it for 6 days, it developed deep depressions on both sides (I weigh 130 pounds and my husband weighs 165 pounds). Also, the very first time I sat on it, I could tell it was different than the one in the showroom as it gave about 6 inches while the one on the showroom was firm. I emailed Ashley and was told I couldn't return it, so I had my credit card company do a charge back. I contacted Ashley again hoping now they would take back their defective product and instead they are threatening me with collections.

Approximately four years ago, I purchased the South Shore living room set from Ashley Furniture. It was quite pricey but I felt at the time that I wanted a good living room set that would last. The salesman that I dealt with spoke of their warranty. He told me that if I purchased the warranty, anything that goes wrong cuts, tears, chips, etc. that if I purchased it and something happened to the set, all I would have to do is call customer service and they would send someone out to repair it or if it was unrepairable, they would replace it. Not the case.

4 years ago, I purchased a sectional sofa for my new family room from Ashley Furniture, along with several other pieces to fill my room. The spring in the sofa broke, and they sent a repairman out to look at it. He tried to repair it, but a month later, the spring broke again. After several disputed conversations with the Huntsville store, they decided to replace it. I replaced it with a leather sectional sofa of higher quality, I thought.

The delivery crew stole my iTouch from my music docking station. They came to deliver the furniture in the evening and there were three guys. Two of the people placed the furniture in my bedroom and installed it, whereas the third guy was pulling in the stuff from the truck and putting it in the bedroom. After the installation, they left the place.

I get a call this morning that all my furniture will not be delivered today, as they noticed starches in the China. Okay, I thought to myself, be patient, stuff happens. At least they noticed it before it came. However, this is not the first instance with faulty furniture from them, but I gave them another chance. They told me to expect delivery from 12 to 4. But it is now 4 and they still haven't arrived. A few minutes later, I got a call from them saying sorry and that they were running about an hour behind! Why didn't they call me earlier to let me know that it was not going to be here on time? I took a day off to get this done and they didn't have the decency to call early when they started running behind. I gave them another chance, and they blew it this time!

I called about my loveseat and my year warranty has ran out. Told me to call the company that I have taken out an extended warranty with my furniture I had bought with Ashley. I called them. They told me that the leather on my love seat has been worn, not damaged and I was told they could not do anything about my love seat. Also when I bought the warranty I was told that it would cover (anything) and it’s only a year and so old then.

I have been waiting for three months to get/pick up my furniture and they give me a runaround about how some pieces are ready and other pieces will be coming soon. I tried to cancel and of course they do not cancel. I have no furniture, no money.

Basically, I am quoting what everyone else has already (too bad I cannot give the store 0 stars). I am so angry and annoyed right now though and I think everyone who even considers purchasing furniture from Ashley Furniture should be aware of the horrible service and quality. I paid over $2,300 cash upfront at the store in Cherry Hill, NJ for a complete sectional set. Originally, I was told that it would take 1 - 4 weeks to have the sectional delivered to my house. I was not too happy about the time frame, but I figured the sectional would be delivered in 2 weeks or so. I was also told that I would receive a phone call to set up a delivery date.

Today is the third time that a sofa was supposed to be delivered. I am still waiting. The first attempt on March 2 was a complete disaster. The men could not fit the sofa through the door and were not able to take apart the sofa so it would fit. During this attempt, damage was done to my woodwork and things were broken, including an antique music box from my grandmother. Next, I called to schedule another delivery date and arrange for the sofa be broken down. There was a $192 charge for this service. The person I spoke to said it could be delivered on March 8. All I had to do was to come into the store and pay the additional money before that date. I told the person that because I had a houseguest, I wouldn't be able to get in until March 12.

We sat in the chair and it felt okay. They were electric and they rocked. When we received the chairs, we had to hold our legs on the floor to keep the chair level. When you picked up your feet, the chair fell forward instead of balancing out. If you did not use your legs to hold the chair level, the chair would fall forward. There was only 13 inches of sitting room and when you put your hand under the back portion of the chair, there were 5 more inches of sitting room. We think the backs are over stuffed and the head rest was also overstuffed because when you lean back, your head pushes forward. We told them that but we were told that that was the way they were made.

First of all, absolutely stay away from Ashley Furniture. This is the biggest scam I have ever encountered and I've seen a few. I purchased a living room set and a dining room set. I was given an availability date of February 28. That date came and went with no word from Ashley whatsoever. When I called to find out the status of my order, I was transferred to the sale person Tammy, as apparently at Ashley your sales person is the only person who can look this kind of information up. Tammy said that they were waiting on the couch, love seat and dining table. The couch and loveseat were supposed to be in on February 28. I was already going to pick up the dining table. I asked when the items would be available. She couldn't answer me and said she would have to get back with me on Friday. Friday came and went and there’s no phone call. I called on Monday, was transferred to Tammy again, and was again told that they were waiting on the couch, loveseat and dining table.

There was mold on the furniture that we purchased on 7/4/2010. I contacted the store and corporate office with pictures and statement. They do not want to take care of issue.

I am unable to get help for a chair that I purchased because I purchased it at La-Z-Boy store. The fabric on the back of one is peeling off. It could be an easy fix if I could get someone from Ashley to help me. We bought two new, matching recliners and we paid $1400.00 for these chairs. I have the receipt, serial numbers and model numbers. I have been told that Ashley stands behind its products and I am appealing to you to make this right. Please get in touch with me at your earliest opportunity. Thank you.

Horrible! If not for the manager Bonnie, I would have returned every item we purchased. We purchased a large order from Ashley, consisting of several different rooms. I have three kids all in sports, and both my wife and I work. So delivery was crucial. We planned it almost 3 weeks in advance on a Sunday. We moved out everything from the kids' rooms and put it in the living room. We also moved out our couches.

Back in October, I purchased a living room set and a bedroom set from Ashley's Furniture. I have been having problems with this account since they delivered the furniture. First, the cushions on the sofas were slanted to one side. I called to complain and they sent me additional cushions. I finally gave up because all the ones they sent were the same. They don't pick up the old ones. They tell you to throw them away. Then the chest of the drawer was not how I had seen it in the store. I have been back and forth with this problem since then. I told the warehouse manager that the drawers did not have the black felt lining it should have.

I bought two end tables at Ashley's on 2/11 with an estimated delivery of 3/19. I was told to check because it usually is two weeks. So I called and I was told that it's going to be on April 10th. Then the customer service manager Josh (or he claimed to be) told me that he will call me back on Monday to tell me what the status of the order really is. Of course, I am getting no call. So I called again today and guess what? The order is being pushed out until May 20th. To top it off, I can't cancel the order that I paid cash for until 30 days after their estimated arrival. I think Ashley's has the poorest customer service and I can't believe they treat customers like that.

My mom and I visited the Ashley Furniture in Jacksonville, FL at the St. Johns Town Center. We came to the store due to an advertisement we’ve seen on television of a 14-piece set for $799. When we arrived at the store, we asked a sales person on the floor about the advertisement. He advised that it was valid and available for all packages with "The Works." We were both like, “Great.” I spotted a living set that I wanted to purchase. I noticed the price was $1199 even though it had "The Works". So I asked Benjamin if this was under the special $799 and he told me yes. I was on lunch so I told him I would be back later that evening to finish the transaction. When I came back, I went through the whole process of picking the items I wanted to go with my set. After I did that, he insisted I apply for credit through them. I did and I was approved. I noticed as we got into the financial part that everything was higher than he told me. He assured me that everything would drop to the correct price once finished.

My father purchased furniture a month ago that still hasn't been delivered. Some of the furniture arrived, but one piece was delivered broken which they still have not replaced or picked up from his home. All the furniture, even the ones not received, had been paid for. He has called and left messages to managers who have never returned his call. I went to the store and asked for refund. They said this could not happen. My father is 85 years old and unable to fight his own battles so I am attempting to retrieve the finances for him. Managers were extremely rude, unhelpful and no interest in resolving this issue. At one point, they said they thought furniture might be in their warehouse and if I wanted to go pick it up myself. All I want for my father is respect, reimbursement and to not be taken advantage of as I feel this relates to his age. By the way, it has been over three weeks since his original order.

I purchased mattress on Saturday, February 11, 2012. I picked up Jaya Eurotop firm mattress same day. It felt like I was sleeping on sinking concrete. My body felt beat up in the morning. Mattress was $1224 plus taxes. I should have woken up feeling like a queen. On Monday, February 13, I called store manager. He said, "I'm sorry. I will have customer service call you." A lady called after awhile. She said she would send me dispute paperwork to contact Sealy. Paperwork is about 10 pages long. Sealy wants pictures of indentations. How is that possible if i am on mattress? Also, when we brought the mattress home, it was bowed in on the sides.

My husband and I bought sofa, chair, ottoman, entertainment center and motorized recliner ($3000). Before furniture was delivered, they said the sofa didn't make the truck and would have to be delivered two weeks after the first delivery of everything. When the sofa finally arrived, two springs were broken! I happen to sit on it before the delivery fellows left. I told them to put it back in their box and take it back. I called customer service within minutes and told them I wanted my account credited. She said I would have to go to the store to do that which is two hours away. So off my husband and I went to the Lakeland Florida store.

On 01/24/2012, I purchased two beds (a full for my son and a king for my self) from Ashley's Furniture Home Store. Right before delivery, the warehouse called, stating that they would deliver the full bed but had to reorder the king bed because a poster was broken. I asked if there would be any discount applied to my debit card for the inconvenience and now having to take another day off for delivery of the other bed. The woman said she would have someone call me back and made sure my contact information was correct.

We purchased a living room suite from you in May of last year and this year, it started chipping on the part that we thought was wood but come to find out it is so type of other material. The repair guy from Atlanta came and repaired the problem and I ask him if this would continue to happen and he said yes it would so just call us again and we will come fix it. Well I didn't pay that much money for a living room suite that is going to have to continually be repaired. I would like my money back or some type of a discount on this purchase.

On 12/4/11, we purchased from Ashley Furn a sofa bed, a love seat, a lift table, a 60" TV stand, and 2 recliners. On 1/9/12, we took delivery, however we received a sofa instead of the sofa bed. After calls to the store, the Gen Mgr admitted that it was their error and the remedy was for us to pay the up charge of $200.00 to correct their error. I tried to talk to CS. No return calls. I tried to talk to K. Koenig Pres of City Furniture. His office had VP of Sales contact us through the GM and offered to correct their error by paying $100.00. This was unacceptable and asked to speak to him. I received a voice mail from another person and have not heard from him or the VP Sales since. I sent an e-mail to Mr. Koenig, Pres. and have not had a response. I guess the $17 million expansion of City Furn is being paid in part by letting the customers pay for their mistakes.

I called the Martin Luther King blvd location on 02/22/12 about the incredible 14-piece living room package I had seen online for $799 with a picture of the Lansbury living room set. I asked the salesman by the name of Marco about this Lansbury set that was advertised also for $799. He was unsure about it and offered to call me back, which he did and he told me to come take a look at it. When I arrived, I asked for Marco. He proceeded to take me to another set which was advertised for the 14-piece living room package event. I made him aware of the set I was inquiring about which we spoke of over the phone. He asked me to show him what I had seen advertised online. I did and he left me for at least 30 minutes. He finally returned and said this set was not included and I asked if I could speak to someone who could explain why.

My mother purchased a Durablend cafe sofa/ loveseat combo on 2/5/12. We chose the financing option as that was what was offered to us. We received our furniture as promised on 2/18. But it seems as if all good things have to come to an end. Forward to Tuesday, 2/21/12, my mother receives a letter from Bill Me Later, stating that someone tried to open up an account using her name, birth date and last four digits of her social security number on the same day as our purchase with an address that obviously was not mine or hers.

Discrimination to the Max: My husband and I went to Ashley furniture store in Houston, Texas located on 249 &1960. We walked in the store very excited because of promotions we had seen on TV. As soon as we walked in, a salesman approached us, of course, to see what he could sell us. My husband asked to see a sectional and asked for it to be sturdy. Obviously, you want to buy something of quality. After all, you're not getting it for free. Well, as expected, the salesman swore up and down that the sectional was of excellent quality. We just told him that we asked for a good quality sofa since we already own an Ashley sofa that had cushions sink after three months of use. After we told him this, he looked at my husband and just flat out told him that he was a "pretty big" man. His exact words were, “Hey, you look like a pretty big man, and when ever you sit on something, you're gonna do some damage!“ He proceeded with telling him, “How much do you weigh, about 350 or so?“

I purchased a full living room set from Ashley 4 years ago and paid $3,000 plus $250 for an extended warranty. The first couch (leather) was damaged and they would not replace it! They said that if they replaced it, then I would no longer have my warranty! The cushions were sagging and the recliners wouldn't work. They came out and fixed it and left. The recliner never really worked right. Then it started sagging on the other side. They told me that they were going to replace the couch ( it was not the same as the first one and they told me the other was discontinued; the new one was close enough). Now the couch is peeling, badly! I bought a leather couch, but it seems that it has a thin leather layer cloth underneath!

I ordered a 5 piece bedroom suite Nov.27. I was told I should have it by Christmas. Delivery date finally set for Jan.27. When the truck arrived, there was not a bed on the truck. I called the store and was told the bed was discontinued. I told them the pieces that we could see on the back of the truck were not the same color as the showroom model and one piece had a scratch and stain missing on the end. I was on phone with 3 different people while the truck driver and helper waited for us to find out what was going on. Finally, the driver left and took the furniture back to warehouse.

We purchased a sofa from Ashley Furniture. Within six months, the pad was bunching up. We called them and they fixed it the first time. But it is doing it again and they won’t help because the warranty is up.

I purchased an Ashley Sectional a little over a year ago, and from the beginning, we have had the same problem with it. The cushions lean towards the middle. The furniture company came out, and adjusted the springs, and it was good for a while, until the same problem recurred. They came out and replaced the foam in the cushions. Again, it was good for a while, and lastly they decided to replace the springs, and did then said "it looks like it's the cushions, sorry but we really can't do anything else for you".

I ordered sectional, sofa and 2 swivel chairs. Paid for with credit card. Delivery set called and left mess. To change time to 1 and 1/2 hours later due to prescheduled appointment (9-1). Got a call at the day of delivery at 8:40 AM saying they were leaving in 15 minutes. No one listened to the message and I was told the deliver time was 9-1. I cancelled my appointment to accommodate your delivery company and I am paying for this delivery. One of the swivel chairs was broken. Your repair company came to look at it. I was told he could fix it, but I bought new furniture and wanted a new piece. Again a delivery date was set and I figured I better be available since your delivery company has no flexibility. The chair came and the other was removed, and when I sat on it, it squeaked.

I purchased sofa and love seat 10 months ago. The sofa's frame is already broken in many pieces and is getting worse every day. I called for their service department; two weeks later they finally came out, took pictures and confirmed the couch was in need of massive repair the entire frame is broken not cracked but completely broken. They said they will call in five to seven working days. I called from day five and they have not seen the report. I called 5 days later and they will review report and call back. I had to call the third time today and was told they will repair the sofa in 3.5 weeks, March 3, 2012, and will take the sofa for seven to 10 working days, leaving nothing to sit on but the loveseat. I have a family of five .

We purchased a mattress and bed at this store on 11/28, card purchase on 11/25 from Ashley Furniture at 320 Greenwood, IN, card #5528 for $1854.80. We were kind of pushed to making that decision too soon. When we came home, we realized that is not what we intended to do and so we called the store to cancel the order. They cancelled the order and instead of giving us back the money, they put it in-store credit. We then filed a dispute with the the credit card company because no product was delivered, they cannot hold my money.

We bought a dining set from Ashley which got delivered two weeks later. When the guys started assembling the table, I noticed that the veneer at the bottom was peeling. I immediately stopped them and called the customer service and I was shocked when they said that the bottom is never finished and they cannot do anything about it. I stood my ground and returned it which they said they will replace. I told them I want a brand new piece and not something lying in the warehouse. I also took photos of the furniture.

We purchased $7,000 worth of furniture for our new home. Two living room suites did not have the same quality of form when delivered to our home. The middle cushions would sink and my 70 year old father-in-law could not get out of the couch. I will not go on and tell you the pain that we encountered with the manager and he threatened to call the police and arrest us if we went into his store. We contacted "Customer Care" (that's a joke) and were allowed to return the couches for a store credit. When they get your money, they don't give a ** about customer service. Please avoid this company at all costs. You will get better quality furniture at GOODWILL.

I ordered my kids a bedroom set. First they agree to give bank and bored. They bring railings. It does not fit with the mattress. Then she said I have to pay $150 more to order full size mattress box. I wait two weeks for boxes and they bring the wrong size twice. After that they said I have to wait one more week for the right size. My kids are waiting almost one month to get the right size of bed.

Sofa was delivered broken and chase lounge had scratches on it .

0ne the week of January 2012, I paid for the delivery of my living room package and it was delivered separately and without the complete truth. I was told it would take 2-4 weeks to receive my furniture and TV and I will get a call to set up delivery. I agreed and was so happy I bragged about them for days. The delivery day came around and I did not get my chair which was broken or torn in transit so it was back at the warehouse. Short story, I just received it last week, February 2012, still with a tear in the leather and two hours later than planned. I still have not received the 51" TV from Best Buy that was part of the package. And as I found out after the fact supposed to be included in the delivery but after all the furniture was delivered, I have to go get a voucher to pick it up, That is ** and totally unprofessional and I am very upset. I paid one third of the cost and still have no complete package I bought. I really wish I had read all the post prior to my buy. I would have went to Rooms To Go. Not to take away the help from Tina the salesperson, but she is probably embarrassed by this also. And if she is not, she should be because I will pass this on to as many people as I can.

I bought a Living room set and when it was delivered, the ottoman was messed up. After finally getting a hold of someone after waiting on hold, they sent a fabric replacement. Well, that didn’t work. So they ordered us a 'new' ottoman. Well that one is worse than the other 2! I am still fighting with them. I will never buy from Ashley again.

I purchased a new living room set and a new dining room table in August 2011. The sales women that help was very patient and helpful. I scheduled my delivery for a couple of weeks out. They called me to say that the delivery truck was in route. when I got home 10 minutes later, they were already done, so much for the 30 minutes call ahead of time that they told me they would give.

I purchased and paid in full for the entire 14 living room special, which was not in the store at the time. I was shown a photograph and was told to come back in a week when the display for the showroom would come into the store. When I returned, the furniture had not been put on display so I paid for something they never put on display.

It seems that when they make the sale and get your money, the party is over. No one wants to help you out, and they keep you on hold for 20 minutes or more. I'm disabled, and I don't have a house phone, so they just run down your minutes. You get on the free phone for being disabled, and I only get 200 minutes.

I was given this email address to send details of the horrible experience I have had owning and sleeping on an Ashley bed. We bought a bed that is at the entrance to your home store about 3 and a half weeks ago. It was delivered on the 9th, along with the Ashley brand foam mattress we purchased at the same time.

My husband and I bought a couch and a dining table from Ashley Furniture on December 31st 2011. Our sales person gave us a tentative date of January 28th for delivery. When we went to the front desk to make the actual purchase, the lady at the counter told us to expect our furniture around the 18th, which was sooner. We made our purchase and went on our way. When the 18th of January rolled around and I still didn't receive a call from Ashley Furniture, I decided to go into the store and inquire a date for delivery.

We purchased $8000 worth of furniture from Ashley home store in Abilene, TX in August of 2009. The couch is coming apart at the seams. We purchased the extended warranty through Ashley home store and the location recently was shut down and changed ownership. We have been given the run around for weeks trying to have our furniture repaired and warranty carried out.

On 01/16/2012 I purchased a queen size Sealy Posturepedic bed and a heavy wooden Sleigh bed frame for about $1,500. They were supposed to call when the items arrived the following Friday and didn't. The clerk at the counter said "we left a message on your answering machine". That was Lie # 1. I checked my cell, home and work phone and there were no message/s. They have limited days when customers can pick up their items so, I went back the following Monday and asked if I could simply see the items in the warehouse to get an idea how large the packages were. That's when I noticed that the mattress was a plush rather than the firm I ordered.

We paid $2500.00 for a love seat and couch, both recliners and leather. We had them about one year, and the sides of the middle seats, which were not made of leather, just split open in many places. Very odd, because no one ever sits in the middle seats. We contacted the store and got no satisfaction. Not happy and will never buy Ashley furniture again.

I wish I would have read the consumer report before purchasing from Ashley! I will never step foot in there store again! On 1-8-11, we purchased 6 pieces of a sectional-I guess we kind of designed 2 different sofas, we had a delivery date of the 19th. So on the 18th, we had a friend come and help my husband (as I am 8 months pregnant) take our old furniture to Goodwill- biggest mistake ever! When we received the delivery, half of it was correct. The delivery guy tried to let us keep the incorrect pieces until we could get the right pieces, his "boss" would not allow that.

I have spoken with 2 managers in this store & at least 5 or 6 associates. We purchased & paid for a sofa on 11/22/11 in this store. They did not deliver it & keep their part of the deal. I cancelled the order & requested a refund. We still have not gotten our refund to this date (1/19/12 ). Along with all the associates I have spoken with, I have also spoken with Frankie **, who is the manager twice. I spoke with the office manager Jilliana,around 1/7or8/12 and she assured me she would send an email to corporate & let me know what was going on. I did not hear back from her so I called this store back on 1/9/12 & was told Jilliana no longer worked there by Patricia. I informed her that I wanted the corporate office number. She gave it to me & I spoke with Debbie the same day. She stated they were waiting for the store manager here in Greenville, SC to give the ok.

We have tried and tried to contact Ashley for months. First, we contacted Foret's Furniture in Lake Charles, LA where we purchased the furniture (They have since closed.), and then we filed with the insurance we bought for our furniture. After a few months, they said it was the manufacturer's fault that our padding has become so flat.

We ordered sofa and entertainment center. It has been two delivery attempts to deliver. Both times it was damaged furniture. I had to take time off resulting in $300 per day. Salary loss plus negative remark in my file due to time off on mandatory work days.

Ashley Furniture seems to have a persistent track record of deny deny deny. I bought a sectional 02/12/11. The sofa is coming apart and the under matting is showing. There is also one armrest that is fraying allegedly my cat is clawing up the armrest. My cat is de-clawed. So Ashley's service tech and store manager is stuck on my cat destroying my furniture even though it is de- threading down the seams. I am not referring any of my friends, Facebook friends family or anyone that reads this to Ashley Furniture.

I purchased a leather loveseat and sofa for $3500 from the Montrose, Co. store. I had to drive five hours both ways to pick it up as there was no store close to where I live. The salesperson talked me into buying a leather protection plan for $200. Here it is one year later and I am having problems with the leather. I called the store. Guess what? No longer in business. So I called the corporate office and was informed that all Ashley Homestores are independently owned and they have no control over each store and who they choose for their fabric protection plan.

We have bought thousands of dollars worth of furniture from this Ashley's store. We searched and searched for a loveseat that would compliment our existing leather sofa. Knowing we didn't want brown because it would clash with the browns in our leather sofa, we made a point to look for something in off-white or camel. Bob knew our dilemma about the color and we searched the showroom floor for items that came in an off-white or camel. We found a loveseat on their showroom floor that was camel color that was the color of the showroom piece. My husband took pictures of the loveseat so that we could look at them that night in our home and see if it would compliment our sofa. If it didn't work, we knew we could cancel the order the next day. But it looked good so we continued the order.

I searched and searched for a mattress. I found this one, a Donald Trump Sealy mattress, it felt good so I thought it would work. I tried the firm and told them I wanted a firm one because my husband had been c/o his back. They didn't have the pillow top firm in the show room but assured me it would be that firm under the billow top.

There is no rating listed for my experience to describe the negativity of the bad quality of Ashley Furniture in my opinion. I purchased a couch with double recliners, loveseat and chair in April of 2009. In less than six months, I had to call repair because the sofa broke. Since then, this set is literally falling apart. The same part that was repaired before is in need of repair again, fabric is peeling, holes are appearing and the cushioning is flattening out. I personally feel the quality of the furniture is very, very poor.

On Saturday 11/06/11, I ordered a dining table with chairs and buffet/china set from Ashley's Furniture Homestore, and charged it with my American Express card. Upon delivery, after two and half weeks, the buffet was returned, because the glass window was very crooked, and would not close properly along with a very wobbly dining chair. They were going to be returned and replace them on a second delivery date.

My girlfriend and I went in to Ashley Furniture in Burbank to look for a living room set. A saleswoman named Sue greeted us and asked us if we'd like to qualify for a 12-month no-interest financing promotion. We applied for the line of credit at a kiosk and while we were reading the terms of the credit card, Sue came behind my girlfriend and pressed "next" several times, not allowing us to read the terms of the agreement.

I ordered and paid in full for a dining room set in October 2011 from Ashley Furniture stores. Delivery was set up for November 23. Table was delivered damaged, chipped, and scratched. All six chairs wobble and do not sit properly. After checking out the bottom of the chairs, we noticed everyone of them had been carved out. By that, I mean it looks like someone took a wood plane and tried to even out the legs!

Me and my wife wanted to buy a living room set for Christmas. We went to the store on 12/09/2000 on Fountain Valley and talked to Jesse **, salesperson, and we told him that we needed a living room set for Christmas. So he checked the system to see that the set we want was going to be delivered on 11/23/2011. He said yes, the set will be delivered on the date. On 11/22/2011, I received a call that my order was going to be incomplete and I have given my old living room to a family. So I called the store manager and he could do nothing about it.

I needed a living room set. I had lots of people coming and needed the seating. I told them once I entered that I would need it for Christmas 2011. The rep stated if it was in stock, it would be delivered on time. It took me a while to find something I liked. By the time I found something, the supervisor was in the MIX. I ordered 2 couches, chair, and ottoman. The day before it was set to deliver, I got a call from the warehouse. They only had 1 couch available.

My daughter and I needed some furniture for a temporary winter rental. I went to Ashley Furniture Homestore in Scottsdale, AZ. The salesperson was very nice and spent a lot of time trying to help us with our needs. We needed furniture with no particle board and 100% leather due to formaldehyde off-gassing and chemical sensitivity. I finally purchased 2 recliners which were presented as leather. After waiting one week for delivery, I find out they are only 17% acquaintances leather and contain particleboard which is off-gassing horribly (to the point of not being able to use that room).

We purchased 2 living room couches. One was delivered but not properly working and the delivery man asked us if we were okay with it. He didn't want to deal with it, so he told us to think about it and get back to the company if we wanted it fixed. We decided not to keep the couches and Ashley is charging $100 to pick it up and another $250 to restock it.

I have had an absolute horrendous experience with Ashley Furniture and will never shop with them ever again. I ordered a bed from them on 11/5 and scheduled delivery for 11/19. The delivery experience was unprofessional, late by over an hour, didn't speak English, showed up in a rental van, and didn't have all of the pieces for the bed. Phone call after phone call and multiple stories telling later, I was given the runaround and told that the manufacturer screwed up and they'd have to re-order the foot board.

I recently purchased a 2-seat reclining sofa and a 2-seat reclining loveseat from Ashley furniture store in Wilmington, NC on 1/23/2011 ($1695.31). The sofa that we sit on is sagging on both ends. Your whole body is tilted to one side, not at sitting level. I have contacted the home office 3 times and they don't want to even talk about it. They tell me to contact the store that I purchased it from. I have since contacted the store in person 3 times, and finally someone came to my house.

I purchased an Ashley recliner from a Fred Meyer store and the recliner mechanism wasn't working correctly. So I contacted them and they sent out a whole new mechanism to my house. Now, I found out that they won't come to fix it. I would have to bring it to the store and they will try and put it on. I called Ashley Furniture and have been transferred all over the United States, talked to 10-15 of the rudest people I have ever dealt with to be told over and over that they can't help me because it isn't and Ashley product from them.

I promised to my wife that I will gift her a living room set. So, on Black Friday, I went to Ashley Furniture store in Bad Axe, MI. My bad luck, one person came to me. He was not at all ready to talk to me. His name is Ken. Since I have promised to my wife, I waited patiently. Finally, I paid. He said that delivery would be 5-7 days (but my colleague purchased, she got early). When I tried to contact them, they will say so many stories. Then, they will transfer the call to some other person, no end. It goes on like this. I just want to share my bad experience in this shop. I don’t want anybody contacting in this regard, please.

We purchased a mattress and bed from Ashley Furniture last month from 2201 John **, Concord, CA 94520. Our Sales person, Charisse, advised us in writing and also verbally after speaking with the warehouse that we would be receiving the bed and mattress around November 14th. That date came and went and no one contacted us. We then called and she advised us that she would call us back. Again no call. On November 29th, I contacted Tom, the Supervisor at the store and he said he would call us back, but that he thought it would be here around December 8th. We have never received a call back from him either. This company has promised us things, never came through or called us. We think we should get additional discount and also no shipping cost.

I purchased dining room set and TV seating and received now five tables each looking like it was previously in another house and damaged/repaired to cover up the scratches and nicks. I returned the eight chairs. I was even delivered a table that I previously returned. I believe Ashley has a large pool of damaged tables, chairs, entertainment seats, etc .. that are damaged and circulates this to new customers hoping that the customer will eventually accept the damaged items when they don't initially see the covered up problems. They cover up the damaged by wiping in additional stain darkening the original stain.

On July 29, 2011 I wrote a check for $7,583.35 to Ashley Furniture, located at 19660 Restaurant Row, Katy, TX for new dinning room, living room, kitchen, and breakfast nook furniture. They immediately cashed my check and I am still waiting to receive an undamaged dinning room table. They have scheduled many delivery dates and told me that I would receive it but now they are telling me that the earliest I would have it is January 7, 2010.

I went to the Woodbridge, NJ store and spoke to Peter. I explained I have been terminated from my job and no longer needed the furniture. Instead of implementing the 25% cancellation fee and issuing my refund, he offered store credit for $2,300.00! How can that resolve my issue if I am homeless? That is the only money I had in the world! I need my money back and I don't mind the cancellation fee! Please help get my refund!

On July 15, 2011, my husband and I purchased office furniture. We had a great salesman and were already looking forward to purchasing new bedroom furniture from him when we paid off our 12 months with deferred interest payments. Unfortunately, the arm chair wheel broke within 3 months from the date of delivery. My husband contacted the customer service department. He was very pleased when he was told a replacement chair would be sent within 2 weeks.

I’ve spent hours reviewing furniture, went through the financing process, and was under the impression that what we agreed to was no payment and no interest for 12 months, only to get a payment request from the credit company. The credit company representative said, "Yeah, that is typical of Ashley’s." I called the finance manager, he was no help. Then the manager called back and he was even of less help.

No, I did not agree and my comments to you were "do what you have to do".

On August 5, 2011, I have a rental agreement with Rac who Ashley Furniture deals with. I was charged approx $172 on my credit card. Between August 31 or Sept 2, I called Ashley stating that I'm terminating my agreement. I also paid another $100 in cash before I terminate the agreement. The contract stated that I can terminate the agreement at any time. When I call Rac, he stated to me a 20% stocking fee. I told him that I didn't see this in the agreement. He stated that it's between Ashley but I told him my contract is with Rac not Ashley Furniture due to your partnership with them. They still refuse to give me my money back or credit my card.

We purchased a dining room set with additional chairs. Twice, the tables came to the store broken and our delivery had to be rescheduled. The chairs were delivered damaged and the delivery guys convinced us to keep them and allow a repair technician to come out and fix them versus sending them back. We are going on a month now of trying to get the chairs fixed. You are allowed to pick a date for the tech to come out, but they don't let you know a time frame until 2 days before that date and then it is at their convenience. They don't care if you have to work or have other scheduling problems.

I purchased a rocker/recliner chair in July 2011 (item 7060425). After several weeks I noticed an audible "tapping" while rocking.

I bought a couch and loveseat in May 2010. By November, I realized that when you sit on the loveseat on either side, you roll into the middle (caves in in the center). I have called numerous times. They have given me new cushions twice, even though I told them it wouldn't help the problem, as it seems to be a defect in the way they build their furniture.