Aaron Rents Reviews

Aaron's sales and lease AKA Aaron Rents was asked by me to verify several debts they reports to my credit reports. To begin with, they reported different amounts in dollars and cents on each report, they reported different quantities of accounts to each agency and inaccurately reported dates. These accounts were open by reporting they were all open on the same month, day and year which means they allowed someone to walk in and according to their records put over 10,000 worth of merchandise on lease all in one day.

I signed an agreement for a tv, and let the girl (Naley) know I will need the remote and manual for it. While waiting for my friend to arrive, Naley never once bothered to look for the remote, and when he arrived, we waited at least an hour, before finally, the guy who I signed the papers with got one almost immediately, which wasn't his responsibility to do. I noticed as other customers arrived, the woman stood there, chatting with a co-worker for at least 10-15 minutes, before she finally assisted the customer. Other employees were right on top of their duties.

I'm writing regarding an issue I had with your sectional. I received a sectional in April. A few weeks after the merchandise was in my house, we started itching but really didn't think nothing of it. Month pass on and everyone in the house has bite marks from where something has been bitten on us, so we notice little white bugs coming out the cushion on the couch. We flip it sofa over and notice it was little white bugs and some brown bugs all inside and the seat cushions and pillows on the sofa.

We purchased a riding lawn mower from Aaron's and we've only had it a month. It has a bad tire so we cannot use it. They have been blowing us off. They say they will fix it but they do not. No calls and no shows.

My 40-inch smart TV has been unwatchable for a month due to accident that caused screen to break. My dog came into my home and jumped up onto TV stand and knocked TV off causing a crack in the middle of screen starting at very top. The TV still plays, makes a pitch but the colors blend in together and the crack covers middle of screen so you really can't see much of anything except the bottom half of the person's body. My mother called Aaron's the day after the accident and that's been a month ago and we still haven't heard from them. They want us to continue making payments on broke TV in which we plan on doing and have done so for the month of Sept but Aaron's can't back up their agreement and bring out another TV.

On Wednesday, September 3rd 2015 I called Aaron's here in Jackson, CA, informed them I could not make my monthly payment until funds were available. They said, "When," then... I said, "Don't know." The so called store manager Robert started harassing me later that day on the 3rd. I checked my email and realized they were trying to charge me for 2 months of lease and I refuse to pay except monthly, upon speaking to Robert on the 3rd he said, "Only 5.00 late fee would be charged, not all extra fees." This company are pretty cutthroat to their customers.

Aaron's responded after seeing this review and I must admit they went above and beyond to make things right. They really made me feel good about everything and were very apologetic towards the entire incident that led to my post.

If I could zero stars I would. For over 2 months I have called and gone down to the store in Gillette Wy over my tv being broke. They have done nothing to fix it. But give me the runaround!

I had submitted an order online for a tv/stereo combo on 8/30/2015. I provided my debit card to make the initial payment and it was processed. On the next day after reading some more of the contract, I decided to cancel the delivery. I contacted the local store and spoke with a sales associate and she said that the manager would have to handle this. Manager called me back and advised me to come to the store on Wed 9/2/2015 to finish process. The manager's name is Jeff **. On 9/2, I went to the store and asked for Jeff. I was informed by a sales associate that he was not in. I told her who I was and why I was there. She informed me that the order had been cancelled and I could expect the refund in 3-5 business days. The sales associate gave me copies of an internal email indicating the order had been cancelled. We are now on the 10th business day and no refund has been issued.

If I could give 0 stars I would. Employees nice at first but then became nasty, constantly calling and now coming to the house before 8 am on a weekend, banging on the door and honking their vehicle horn for over a 1/2 hr. Won't listen or stop harassing. I spoke to local police and they advised me to call when they show up and they'll remove them and ticket them for trespassing. Stop calling. I'm done w/ Aaron's, I owe nothing. Sue me if need be - I'll win.

They started out very helpful, but within 3 months they were constantly threatening me with repossession even though my account was always paid. They say I only made five payments.

Aaron's gave us bed bug-infested beds, & now refuses to take them back & is threatening us with court if we do not pay for infested mattresses. Why would I pay them for bed bug-infested beds, especially when they are the ones refusing to take the beds back?? I am beyond angry & am seriously considering hiring a lawyer.

I purchased a couch from Aaron's & it was infested with bed bugs & they did not want to do anything about it.

So let me say first I am on disability. I do not have credit and as a gift I wanted to get my fiance a PS4. Had I known a year later of this mess, I would never have done this - tip don't rent electronics. I found out the unit was released. Below is all the problems I have had with it and Aaron still has not given me a new console and claims now it must go to Sony (as I told them from the get go that it needed to go to Sony because of the problems per Sony themselves). I have not had a working console for a month and now they want to bill me for it in September. Kinda like making a car payment which the car is in the dealer's shop due to a recall... not fair honestly. I feel like I have been cheated, lied to and over charged and they refuse to replace it with a new system.

This location doesn't check washers, dryers or electronic equipment to make sure it's working. I purchased a 2012 front loading washer and when I tried to run the first load it was obvious the barrel was completely unattached. They kept it for a month and offered every excuse why it wasn't repaired immediately. It was old (no it wasn't), their supplier couldn't find the part, they were waiting for the part to come in (for a MONTH?). Funny how that part magically appeared when I went to the store and got in their faces about it. They also sell pre-leased mattresses without sanitizing them, as NC LAW REQUIRES. They are supposed to sanitize each and every mattress between each and every customer.

I called in to inform one of the managers that I would not have a payment until the next week. He said "ok let's set you up for that day." I'm thinking "ok I'm all set." Not the case. I'm getting calls like three times a day for a couple days and no, I was not answering because he told me I was good. I pick up and of course it's another idiot asking for a payment. I said "I already set up a payment with another manager." Mr. attitude, "Well, we can't do that. We need the money as of your original payment date and if you can't make the payment, we are coming to take your furniture back." I laughed because I was on vacation 3,000 miles away. Then he just continues to threaten me with some nonsense. No apologies, just rude and completely disrespectful. I wish I read the reviews before going that route but we live, we learn right. Try your best to avoid this company. Seriously, it's worth the extra bucks to go with Bob's.

Went into 1 location. A very nice and seem to be understanding lady left the store. 3 employees including a GM I just got done speaking to said unbelievable things about this woman's weight in front of me. Beyond not nice. Things a sailor would not say for 15 mins. at least!!! Then they started in on a man in a wheelchair. Same kind of comments only referring to the handicap. At that point I had enough and decided they didn't need our business. So from Blanding to Normandy location we went only to find the same discuss. This one was kind of funny though. No education obviously. The manager could not get an employer on the phone to another customer. Came back to the customer I guess to rudely tell him that. The customer decided to go across the street where he worked to I guess find out why his boss didn't pick up the phone.

Well, I would like to say that I had to call corporate and file official complaint and Kevin the manager was no help at all. All he did was have me running around in circles.

My son, who I will say is just starting out, decided to take the coupons he received from the apartment complex where he rents an apartment and go look at getting a TV from Aaron's Rents in Albuquerque NM store number 1583. He filled out all the paperwork and they said he was approved, or so he thought. They asked for a deposit and told him they would deliver the TV the next day. By the next day, Aaron's said he wasn't approved actually and that he would not be getting the TV, with I will say payments of 141$ per month, for 24 months. I was upset with my son for going to that "loan shark" establishment in the first place. I was more upset with the store for giving him the run around and taking money from him before they had given a final approval.

Aaron's Dover DE RR 8 - The rudest GM I have ever met. "Billy" is full of it. Lies... Harassing customers to get his monthly bonus. They will bang on your door and ring doorbell for 44 min straight, then go to truck for a break.

I rented a washer and dryer from Aaron's back in February and paid $160 a month. I missed a payment due to medical condition, brain tumor. I called to make a payment management - said " no money needed just give back MY product." He hung up not willing to work with me. Aaron's took washer and dryer back on August 4, 2015. I called district office to resolve this with no results yet.

My family and I bought a living room set from Aaron's and it has bedbug. They refuse to come and get it and they came out and took the pillows off the large couch and the lamps and they owed me glass for the table, and I never got it, and want me to continue to make payments.

My family rented a couch, recliner & chaise from Aaron's. It was infested with bed bugs. We contacted them, they came out & confirmed it was & took the furniture & destroyed it & wrapped it in plastic in our front yard. My husband & I have been given the run around & can't get them to take care of the problem they created. It wasn't even cleaned before entering our home... we found a man's driver's license & 2 credit cards. Horrible business & customer relations.

I am the landlord to someone that rented from Aaron's in west Ashley SC. They have come to my door banging on it and waking my house up and he works 12 hour shifts from 7 pm to 7 am. I have told them she moved and they had one of their drivers come do a walk thru 3 months ago and they still coming to my house and the house she lived in. This is harassment and I will not let them work through again. They have already worked through and they need to stay off my land like I have told them. She called and told them herself and told them she was moving to come get it and they never did. This is bs. I own my stuff and would rather save and go without than ever rent from this company.

I complained to Aaron's about earlier bedbug infestation and about their policy on early payout. I had been told by one of their employees that the early payout was not $1207.33 as specifically written on the receipt and that if I paid 1207, only half would go to the principal.

I am a repeat customer to the Edmond, OK store. I have paid off many things there and I am a good consumer to that store but they are not a good customer service/satisfaction store. I have been renting a Samsung fridge that does not stay cool. It has been serviced 5 times and being serviced as I type. It has ruined my food time after time. I have taken pictures of spoiled food with good expiration dates, had my neighbor write a letter to the store stating that I have to use her fridge for produce, and I have had an electrician test my outlets to make sure it's not my house. This is a very big inconvenience to my family. The store has been through 2 managers since all this been going on and they keep brushing me to the side and ignoring the issue.

They keep harassing me for one month missed payment. Threatening me with the sheriff. I have had medical issues to deal with and they said that's not their concern. Now they want the money on 7/31/15. 90.00 to be exact. They said they can't wait till I get my disability check on 8/3/15. What's wrong with that? They want two months pymt for July and August. I said the 3rd over and over again. And they still harass me. I think terror tactics is rude and I said, "If you don't stop bothering me I'll call the police." Response to that: "They'll come after you anyway. Like or not." So ** rude. I will never deal again. The Aaron's on Shelly Dr. in Indiana, PA. use scare tactics to customers. Not right to do that. They can shove that store up their butt.

This is the Ontario office on mountain. But I don't think, reading all the items, it does not make a difference which office you go to, but I was lucky. When I first started with them, I was a little unsure. Because of the way they handled the account. Hey, they erased my review. Well here it is again. This office is really bad. As mentioned they did not credit my account properly and if I would not have called to let them know when I will make the payment. Well to my surprise they had not credited all the funds. The manager jerk. (He thinks good of himself), but oh well. They called me six or seven times one day. Actually it was the second and my payment is due on the first. I mean they called and called. Machine, person three different phone numbers.

I am currently a customer but going to be giving my products back. Made my first payment on delivery. I'm late making second payment, been in Texas when due date for payment came… I told them I would be in a certain date. That's not good enough for them. Then I'm going food shopping and manager of store harasses me outside the food store telling I need to make payment today when I arranged with someone else on Monday... And then she has nerve to call me on her own cell phone. This is the Aaron's on Tecumseh Rd West Windsor, Ont.

I was called and asked if I needed anything. I said I needed a dishwasher. They told me that they'd be there between 10 & 2, arrived @ 3 pm. Used it once, removed dishes, refilled and went to start the next load, door would not close. I called and Tyler was out. By 8pm no call, found out they @ 7pm. I have done business with them for chairs, dryer, stove - this is the first time I have had so much problem.

So far I have had my washing machine in repair 4 times in the last 4 months, and now it's leaking again in the same spot. Instead of trying to fix the machine themselves, they should send it off and have it fixed by an outside company, or replace my machine.

My mother was late on a payment and so they sent a Hispanic guy to our door but my mother wasn't home. My 13 year old brother answered the door and it was this guy from Aaron's. The guy asked for my mom and at the time she wasn't home. He asked if he could come in and my brother said no. He then asked if there was an adult. My brother said "no, but my sister's here". The man asked "how old is she?" and my brother replied "16". This man then asked again if he could come in and at the same time he's trying to push his way in with his foot in the door and his hand pushing the door open. That's when I got up from the couch and helped my brother push the door closed. I felt very threatened and scared. I'm not a customer. I'm just a family member that went through a bad experience with Aaron's.

I had purchased 2 items same as cash from Aaron's in the past. I was 2 days late on my payment of an all-in-one computer. A general manager, Matt, showed up at my door. First, he proceeded to chase my cat off our property. He then shoved a "door" tag in my husband's chest and demanded to know where I was. My husband told him to leave the property and he refused. My husband called the police and he proceeded to go back out to his van and flip my husband the middle finger and drive off. It may be coincidence but our cat came back injured that evening and had to be put down. The vet said she was kicked and/or hit by a car. I am so shaken up by this that we fear this person will come back. I cannot believe that Aaron's uses downright criminal activity against customers.

The General Manager was rude me over me trying to give him information on another customer they have. I tried to work a deal out with them on my payment and Matt, the GM, was rude about it. He asked, "Well, we will talk to you about it when you come in tomorrow, when you come in to pay your payment." Also my mattress on my bed is paid for and they still keep charging me on them and the bed protectors. Also they was the cheap things I got from the bed. The frame was more than anything and that is almost paid for. Matt said they ain't also. They overcharged me on it all. I even got a rug from them that was 300 dollars. They still saying I owe on it and I've paid over 300 dollars on it now.

I have been a long time customer of Aaron's for over 10 years, always paying my items out... same as cash. I was in the process of remodeling after downsizing and needed a Refrigerator. Having spent all available funds in remodeling and contractors... this was affordable for me. After about three weeks I started noticing that if I got up in the middle of the night roaches would be in the floor in front of the refrigerator. I didn't think much of it. Thought it may have been from the neighbors or because this was previously my rental property but had been empty for one year. I had purposely replaced all the sheetrock and insulation throughout to rid myself of potential critters. So after seeing this three different nights my husband bombed the house.

First, had a smart TV that would not connect to internet, then had washing machine with factory defect. Aaron's replaced it without coming out to verify problem, replacement machine had same defect. After 6 weeks and machine still not properly working, had everything picked up by Aaron's. Store manager put in his computer that I had mental health issues because I kept returning items. I am a gold card customer and this is very improper for a store manager to this trying to cover his butt.

Where do I begin? Well might as well start with the first step in the door. I took my daughter to an Arron's in Snyder texas, there was one couple in the store prior to us walking in, we got no greeting just and few sharp glances. Another couple walks in behind us and we hear a obviously fake & ill greeting. I thought maybe it was just me not hearing, maybe they didn't see us etc. We made two circles around the store, stopped in the front of the desk, the manager is standing there. No "hello, can I help you?" Nothing. I ask how much for the set in the corner and her only response was "sold." Everything we had inquired was apparently sold. Oh except for the high priced set behind the doors where nobody could see. As explained by an employee who was trying to attend to all customers. I was annoyed and simply agreed to take whatever wasn't sold.

On July 10, 2015 my TV wasn't showing a clear picture, in which this was discover that night when I turned it on. On July 11, 2015 I phoned Aaron to inform them of the situation. I spoke to the manager, who asked me to send him a picture of the TV (never heard of that) so I said, "OK." So I phoned back to the store. Spoke with the manager once again (mind you, this is 2 hours later). I asked him if he can come out to look at the picture. His words were in this order, "Ok, ok, Ms. ** (sound with sigh!)" Mind you, hours past! Now the store have closed! Okay...

DON'T, I REPEAT DON'T buy anything from here name brand - LOW, SUPER LOW QUALITY JUNK. This is why they make you sign a 6 payment contract which they kinda forget to mention till you are back signing paperwork. This place is a joke.

Got a 60in Tv from Aaron's, had the full lease plan... With about four payments left. The TV had a problem and needed to go for repairs at the end of May. Found out that the problem was a manufacturing problem and needed to be replaced. It is now July, they say they have a used tv in the store but it has none of the features the Tv that I paid for has and the one they do have that's the exact same TV has no base and can't be delivered to us because we are not willing to wall mount it. So we have to wait.

I have never had a bad experience with Aaron's. I have been a long-standing customer since 2008. They have never harassed me or called any of my references. They have never been inappropriate with me, have always repaired things that were manufacturer defects, even advised me not to buy a particular item because they were having too many problems with the product, and told me when they get a better supplier, they would let me know. They were always courteous and helpful - no attitudes.

I called the store to report that my night stand was damaged and that it needed repair. I didn't think it would be an issue since I called a few months ago and the manager said not a problem! My availability didn't end up working out so I decided to call back in when I had time to accommodate them coming out. I called today and the manager said it doesn't cover damages but covers manufacture defects... Shouldn't a company cover their own defects??? I pay $11 a month in insurance and have currently paid $264! All I asked for was a drawer replacement. My lease ends in 2 months and they couldn't replace a nightstand drawer?! Ridiculous, especially since I paid $4,000 for a living set. Ungrateful companies!

My husband and I purchased a fireplace / with a cooler / cabinet and the purchase was good but the lock on the cabinet broke and wouldn't lock anymore and the cooler wasn't working either. We called and called. They sent delivery guys to come and look at the thing. They came in our house looked the cabinet and turned around and said "Y'all need to call the furniture guy". Omg I was livid with these people. They are not professional at all and they are a bunch of liars. I will never rent anything from them AGAIN EVER!!!

On April 1st 2015, I went to our local Aaron's to check out the used riding mowers. I was shown several and agreed to rent one to own that was listed as $695.00 cash or $108.00 for twelve months. When the mower was delivered I was not home. My first time using the mower I discovered that the protector guard was not on the mower. I called the store to alert them of this safety issue. I was told they would order me one. It is now June and still no guard. The issue I have is when I made my June payment. I read the bottom of my receipt and it indicated that this was a 24 month agreement. I called the store and talked with the manager and he told me that I had agreed to a 24 month. I told him no and asked to see my folder. After looking through my folder, there were only two pages.

I called the New Rochelle (Weyman Avenue) Aaron's location and asked them what their policy was on returning furniture. I was told by an associate that I needed to call them four days in advance. I called them five days beforehand to let them know that they could come pick up the furniture on Tuesday, June 30, 2015. I spoke to an associate ** and she stated that she would handle it because the manager ** was not there at the time.

We bought a bunk bed set that they said was new. They put it into our car and ran back into the store. We got home to find kids clothes in the drawers, marker and dirt all over it. Handles missing parts to keep the bed together. I called as soon as we got home, store closed called the 800 number and they were no help. They said “call the manager Monday". Nothing else! I would never go to this place again!

So I have had a broken ps3 for 6 months. I called the company and asked them to please have it fixed in February. It is now June. Finally they have a sweetheart named ** in the Kingston store call and make arrangements for me to drop off the ps3 to have the door on it fixed. The manager ** called and said "there is a little bit of crayon on it. You abused this." So I called the corporate office. What does crayon have to do with the damn door not shutting properly? IDK but I will never rent from these guys again and I also filed a lawsuit to get my money back for a product I did not get to use for most of the agreement.

On May 9th 2015, I went to Aaron's in Plainfield IN and proceeded to rent a Love Seat. The advertisement in their monthly flyer stated that the first months rental is free. However, I begin to realize that according to them the 30 days was up on June 1st 2015 and that I was instructed to pay an additional 12.62 for my payment date to be moved to the 15th of the month. First of all, 30 days free meant from May 9th -- June 8 or 9th and after that date if I wanted my due date to be the 15th of every month it should have been prorated from June 9th until the 15th of the month. So, upon making the first payment I begin to question the sales representative and he stated, (in a demeaning voice) that this is how the system is set up, as if to say that there is nothing he was going to do to correct this error. To add insult to injury I was late with my first payment - he charged me an additional $8.00 late fee with taxes adhered to the late fee as well.

I rented 3 mattress from Aaron's in Jacksonville, Fl. The one in my daughter's room had bedbugs. They said to throw it out. Did 3 inspections and said they would only spray one time as a courtesy if I sign a release saying I do hold them responsible and if the spray doesn't work I'm on my own if I sign this. 1500-2500$ is approximate cost by most pest control companies and most lawyers will not touch this. I'm looking for other's to try maybe a class action lawsuit.

An appointment was made for an 11am - 3pm delivery. I called at 2:39 and 4:57pm with no eta given but told they would be there soon. 9pm I get a call from ** to deliver the washer. That is 6 hours from the allotted time given. Plus who delivers at 9pm in the dark? Unacceptable!!! No excuse. There was no contact in reference to any delays. My whole day was put on hold and to think I would open my door to a complete stranger at night. What was that person doing from 3-9? If you have those many deliveries, have the decency to contact the person and inform them of what's going on. Don't tie their day up with no explanation. You don't have a problem sending info on payment. The same rule should apply. Keep the customer informed. After I pay this off, I will not do business with Aaron's ever again and I will not recommend them to anyone. Truly ridiculous... Very poor business practice.

I got a washer and dryer from Aaron’s and I know that they have bed bugs in them and they won’t take care of the problem and if anyone ever want to sue them go right ahead. I will go right along with the lawsuit. It’s going to cost me $800 to get rid of the bed bugs.

Yes I have a TV from Aaron that I am a little behind on. They pulled up as I was coming out of my apartment. I explained that I will pay them on Tuesday. And that I was on my way to work. The little ** stood behind my car and said she wasn't moving until I gave her the Tv back. I told her I was going to call the cops. She said "go ahead so I can tell them it's theft." First of all it's not theft when I'm only a few months behind. Luckily I work right across the street from my house. They then started to follow me to my job and as I opened the door they tried to pull the door open. This is harassment!!! I'm so pissed. If I lose my job I promise I will sue for harassment.

I'm renting a washer and dryer. I was told that I had a three day grace period before my payment was late. Sometimes they honor it, sometimes they don't. Sometimes my payment is $144 sometimes it's $139. They tried to charge me a $100 late fee for being one day late. I refused to pay it. Rent to own places are rip offs!

This is the worst place. So I bought my bed from them. It costs me 1300. Then I notice it's full of bed bugs. I had to pay a exterminator 1400 just to fix this problem. This has been a nightmare.

I leased a 55 inch TV from them. I had the money to purchase one new but wanted to have some positive entries on my credit report, so I went with Aaron's. I agreed to do the 6 month program and set up direct withdrawal from my account. I paid the initial payment and left with the TV, a happy customer. The following month, they did not take a payment. So I called and was told my payment was late. I advised that we had it set up for direct withdrawal. They apologized and stated that it had not been entered and took my payment. Last month the payment came out as agreed. I have checked my credit report and nothing has been reported.

I will make this short and simple. After Aaron's made a total of $7938.06 from 2011 to 2015 I went to make another purchase. I was told since they didn't have a box to put my purchase in I couldn't take the purchase home at that time. I was floored by the fact he walked away from me and started helping another customer. So I called rent a center right in their own showroom right in front of the manager at Aaron's and told them my problem out loud. They told me they would sell me a 60 in on the spot. 20 min later I left rent a center with my new purchase and was treated with respect. I would never ever in a million years do business with Aaron's again. And I'm posting this experience on my business page to warn prospects looking for anything from Aaron's. 4,300 people see everything I post. I couldn't even rate my experience because horrible experience wasn't listed.

On Feb 26, 2015 I tried calling Aaron's in Elyria, Ohio to notify them that my Samsung 40in smart TV fell off my stand and my screen broke. I didn't finally get to them until March 3rd when they was blowing up my phone. I explained to them what happened. They tell me well you still have to pay for it. I told them it states in the contract that it's covered if it's a not at fault incident. They said it was my fault because it fell off my stand. How is it my fault when it fell? No one touched it. I even offered to pay for the repairs. They said we still won't take it after it's fixed... so they called all my references 10x a day.

I bought a bedroom suite from Aaron's. First off, the dresser is broken and they promised to fix it and never did. Then, I started getting bit in the middle of the night, so I inspected my bed and found it to be infested with bed bugs. I notified Aaron's in regards to my finding and they told me that it didn't come from them. I explained to them that everything in my home was brand new and still in plastic and that the house has been empty for over 3 years and they still insist that it wasn't them who gave them to me. I told them that my bedroom is upstairs and that this is the only room on the second floor, and that my bed is the only thing infested with bed bugs. They refuse to address this issue!! I will never deal with Aaron's again!!

I believe that the laptop that I had purchased from them in November 2014 was used and they are still charging me over 1000 dollars for the laptop even when it retails from big box stores for 350 to 450 dollars.. Additionally the laptop was stolen and I was not able to make a police report because I do not know where it was stolen from my car. So I have continued to pay the balance. The first time that I was late they came to my house and ** accused me of selling it for drugs which I believe was rude and unprofessional. Additionally they continue to call even on the day that the payment is due and if I do not pay they call all my references at least twice a day and my home up to 3 times a day. They will not leave messages so I do not have a recording of their harassing calls. DO NOT RENT FROM AARON'S.

If you have any sense about, never deal with Aaron's, no matter the location. Once TV is done, I'm done calling. Headquarters is worthless ** company. Go to Rent-A-Center, they take great care of all their customers.

First of all I wanted to say the Aaron's we rent from have been very patient and very nice to us. But now, now they are being complete jerks! My husband is a heavy equipment operator, and as you've seen all over the news Oklahoma has flooded! So we are behind on our things. They came by the other day to collect monies or to collect the merchandise. Well we aren't home! My son goes over to feed our dog and they have stole my antenna! At first they lied and denied it, but they came clean, had his driver bring it back! He did!!! Little thieves! We have always answered their calls, we aren't trying to steal anything... But I have contacted our attorney, and he said he would call us back on Monday. He has to contact Aaron's and wait on a response from them!

I entered a contract with Aaron September 2013. I got some furniture, rug, 2 lamps and 3 tables. The furniture had busted seams in which they told me they could repair. The repairman came out and said there's nothing he can do I'll have to get the cushion replaced, fine. I let the store manager know and it took 3 months for anything happened. I was told that they would use the same contract as before, lies. So I ended getting new furniture that was ok. After a few months I noticed my children had bumps on them every time they would sit on the couch.

Well, I'm buying a 65-inch Smart TV for 1,800 - 1,900. Just got it last November and my balance just gone down to 1,400 so far and my payments are 150.00 a month. I make my payments on time. According to my calculations, I'm going to be paying 3,500 by the end of my contract.. Why kind of crap is that..

Okay so I'm currently leasing a Sony Surround system. There was rust on the bottom, So the manager said they will take 20.00 dollars off every payment, for 18 months, So I said okay deal. Every time I make a payment they keep changing when it's supposed to be paid for. I'm supposed to have 3 payments left & now they're saying I have 8 payments, and when I talked to manager again, he said it hasn't been updated yet. I talked to him about 2 months ago. I made my payment today, and they still haven't updated yet. I believe they want me to pay the full payment and pay it out through the 24 month agreement. I'm not going to lease anything from them, I do not recommend them at all, they're trying to get more money out of people.

I was with Ms. ** at store #C0008, in Orlando, FL. to rent a laptop. She did not have enough income so I added my income to make the rental go forth. After the paper work was done the manager and his staff had no account of me ever being in the store.

First they was over 5 hrs late delivering the furniture. Then they had to come get the couch because it was broken, but they told me it was a brand new couch. Sometimes I wouldn't have my whole payment so I was told they couldn't take my money unless it was all of it. The next day they would call and change their minds. The main thing is this past Wednesday I had them to pick up the merchandise and the next day the manager called and said the TV screen was cracked. The person who picked it up told him it was cracked when he picked it up. That guy is telling the biggest lie in the world on me. I want the both of us to take a lie detectors test together. That is unacceptable to lie on someone like that.

At the very beginning I had problems with the fridge. And they are very well aware of all things, including me calling the main call line for the information they needed to fix the fridge. Guess what??? STILL HASN'T BEEN FIXED!!! Okay, your time is up. FIX IT!!! Or else, no more payments. Got it? Oh yeah, people, I had to pay for the online tech. He was very nice. This is the 5th thing I have bought from Aaron's and this fridge is the only problem. I have been very happy with their stuff until now.

Aaron's Rent to own is rude and uses strong-arm tactics. My husband rented a tv & sound bar from them. He lost his job recently. Current payment is 54 days late. They will call numerous times per day and will beat on your door and threaten you.

I entered into an agreement to lease a 60 inch RCA TV. After a few days I noticed that I couldn't unlock the settings menu. I asked them if they could bring me another RCA TV. I made it clear that I wanted the model I purchased. A 120Hz tv. They bought me a LG. 60hz tv. I was promised a RCA TV asap. I have yet to get one. They keep trying to convince me that the LG is an upgrade. How can a 60hz tv be an upgrade from a 120hz tv? I didn't purchase a LG nor do I want one. I was told that the LG is a 120hz. Even though it has 60hz. on the shell of it. Inside the manual and everywhere else you can see! The manager went as far as to tell me that sometimes "they" do that. That's like putting a Chevy emblem on a Cadillac! Who does that.

Was told beds were 1,300.00 and now I am charged 2,568.00. They did not say we would be paying this much money for the beds. Absolutely infuriated with the lack of their information.

I got a laptop and told them before the next payment date that I needed someone to come and get their property because my wallet had been stolen and I was unable to make a payment and I didn't want it if I couldn't make payments. They insist that I must keep it 4 months before they pick it up and that I will still have to make payments with late charges. So I took it back to Aaron's and it was delivered right back to me the same day. WTH. If I wanted it I wouldn't be returning it. They seem to force things on you regardless of the situation.

I have seen customers been bait and switched too many times. From new to used... higher value to lower with same payments due... and avoidance of fault on pest issues. Until finally I was lied to too many times also and I quit. They are very lucky my co-workers and I didn't sue.

My girlfriend has an account through Aaron's and recently left her phone at her mom's house for a week. When we got the phone back after telling them the situation there were 3-6 calls a day from their office - a few from their cell phones and multiple text messages from them. The harassment from them made her and me both pretty mad.

I have never had a problem with them. I have made my payments on time except once or twice and they helped me out the whole time. As long as you keep in contact with them then I believe you're fine. I do agree they charge out the butt for their stuff but if you do not have all the money to get the stuff at the regular furniture store, then it helps you out making payments. Make sure you keep all your confirmation numbers and I always go into store to make payments so they ALWAYS give proof you paid.

As of April 27, 2015 I bought a washer. Two months before that date and I've had nothing but trouble. First I got a dryer. And the dryer our manager ** turn around and the guy says, "It needs a screw." And he says, "Oh no, we don't need to put a screw in it." So then it almost caught on fire. So then I took it again. Well still as of now the dryer still has not even been worked on and now it is May 20. So then on May 17 my washer took a couple poop, poop and come to find out it's a pumper motor.

I started leasing my washer & dryer in November 2013. In August 2014 the dryer stopped drying & I received a loaner dryer until it was repaired. The loaner dryer wasn't the Maytag centennial I had. It was an admiral dryer. As of May 20, 2015 I still haven't received my dryer because it was misplaced. On April 15, 2015 I contacted the Store Manager concerning dryer & he said it was still getting repaired & it would be finished by Next Thursday. I also asked what my payoff balance was as of that day & the manager told me $320.

Every other month I get the same little smart ass, rude kid talking to me like I committed a crime. I called up to make a payment and got the third degree. I have always been on time and this time I was 5 days late because I have been very sick and my head was in a pillow for the last 5 days. He kept interrupting me when I asked questions and wanted to clear things up. The payments were set in stone when I signed the contract and now this little wise guy is trying to tell me my payments are due the 1st and the 15th. Where did he pull that from? Where are the owners? Do they know how rotten their employees are to customers?

I don't even know where to start, about 6 months ago, maybe longer, my children had knocked their TV over and around the same time the wood on their bunk bed had cracked, and I was just diagnosed with cancer at that time and had my 2nd foot surgery, still fighting my lawsuit for workman's comp so I didn't know what to do. Then I saw Aarons had opened a new store in Shillington Pa on Parkside ave, so I decided to check it out and I ended up getting bunk beds for them, a tv stand, also a flat screen TV and a dell tablet for my son and I told them from the get go what my income was which is only 165.00 a week from child support until I get my lawsuit settlement in June and they said that was fine.

I purchased a Samsung Washer and Dryer, the very last payment my washer broke. When I requested it be fixed they had Mr. Appliance take it for repairs. They kept it three weeks and brought it back and it was still broke with the same problem. I had made my last payment before they brought it back and now Aaron's will not fix it. It was never fixed to begin with. When I spoke to the service manager she was very rude and refused to fix it. I will never buy from Aaron's again. I also bought a riding lawn mower and it will be paid off next month. I was going to buy a side by side refrigerator after I paid off my washer and dryer but now I can't because I still need a washer.

Sent my son to make a cash payment. The monthly bill was 65 dollars and I sent 68.00, and it was 1 day late. And they turned down the payment of 68.00 and said I had to pay 71 Dollar minimum because of a 5 dollar late fee. ** was the guy who turned down.

Aaron's has been horrible to us!!! They gave us bedbugs and then tried to help!! Once they helped they turned and got a different manager. Well now they are rude and say we owe a lot more than we should be owing.. I will be going to a lawyer very fast!!!

I'm renting 2 tvs and refrigerator from them and Friday may 1, 2015 that the store we deal with closed and now they won't work with payment arrangements and they want their stuff back or we go to jail. The one tv is almost paid off. I don't know what to do.

Had a last minute emergency that left me pretty much broke right before Christmas and although I had finished most shopping for one of my kids, the other had only asked for one thing...an Xbox One. I had no clue how to make it happen, and finally decided to try a rent to own place. Aaron's was the closest and I had a family member that had furnished her entire house over the years from them so figured it was worth a shot...needless to say, my child was thrilled Christmas morning.

Let's start with the customer service. I'm speaking of the one Located on Youngs St in Tonawanda Ny. The manager was extremely rude. I was late for two payments but called and told them I would be and didn't have an issue with paying a late fee. This woman stated that I am always late (which I haven't been since December when I started the lease). She had an attitude like it was her personal bed I had rented!! She said I had to pay that day and I told her I didn't have the money till the fifteenth and if she wanted she could come and Pick up what I hadn't already paid for. Never will I deal with them again.

I have been renting from Aaron's Furniture for 3 months basically throwing away 700 dollars a month on cheap furniture. Which was delivered with broken drawers (in 2 dressers) and missing pieces (buttons missing from dining chairs) and scratched up cheap sofas. After paying 2100 in 2 months, I asked the manager to reschedule a pick up time for furniture to which he refused. I asked if there were any other options and he said "no". I told him that this is terrible customer service for me to pay that much money and for them to not come up with any options for a pickup as I am getting more furniture delivered. I would advise you to STAY AWAY from this company. Their prices are a total rip off and the "manager" is incompetent and unable to deal with simple customer requests and lacks intelligence enough to help solve customer service issues.

Ordered a big screen TV. A week later they brought it, it was not in a box. I asked why it was not in a box and was told the one that I bought was broken. And this is what they had for me. I told them don't bother taking it off the truck. I will never deal with them again.

I bought a TV from Aaron's Inc. in Hudson Florida. The account was set up for payments of approximately 40 dollars per month. It had to be paid online via a credit card. They will not accept checks or debit cards. I had good credit but had been out of work so I decided to try their service. Do not use this service. After making payments on the account, Aaron's advised that I now owed twice the amount of the television.

I recently got a TV from Aaron's. Well after I told them I only get paid on the 6th and 21st, and the lady said "I'll put a note on your account" I'm thinking "OK. No more annoying phone calls." The next month... ON THE 1ST, they are blowing my phone up. Obviously these people don't understand English. So.... when the lady called I politely explained my pay dates. She caught an attitude with me and hung up. So when they finally decided to get their ** together (2 months later) I find a charge on my card for the TV. A charge I did not authorize. I called then and went the hell off. I told them "come get your TV and refund me back my $$$$ before I snap." A week later and I'm still waiting for that refund. I don't know where they find their employees but they need to look elsewhere. Rude as hell, disrespectful, impatient and just plain dumb.

I have been with Aaron’s for almost a yr now and this is the worst company I have ever dealt with. First of all, I went in the store after signing up online for a special they were running. The employees were loud and disrespectful talking to each other as if they were home and not at work. Once I got to the store I was told they had no record of the bedroom set I wanted. So I was offered something else which I took. I was told to inspect the bed which I did to the best of my ability considering that the whole set was crammed in a corner. I set up my payment date for the 15th of each month and I paid them. This was on the 26th on the month I applied.

Ok the mgr has talk to my kids and neighbors about my account and has been banging on my windows and door and does not care what time he calls my house and he is putting thing out and my kids are renting something from them and the thing said one amount but they are being charge two times the amount. I went to a store and found that they are charging over 100 percent over the true cost.

Myself and my husband rented living room furniture, a TV and bedroom set. We paid over 4,000 dollars on it. On the original application it was my name and husband as co-applicant. After 13 months of payments my husband left the home and his last payment they gave back to him. They sent me a letter saying I owe 2000.00, the remainder of contract. Now they are harassing me, my family and friends because they decided to give my husband back all the money from the 13 months!! They also refused to put the account in my married name - said they couldn't and have it in my maiden name.

My grandmother and I have both done business with Aaron's here in La Junta, Colorado. I myself have bought a $900 fridge and a $1,200 laptop - never missed a payment and paid it off in the 120 days same as cash. My Grandmother has purchased a living room set, bedroom set and now a freezer. Well when we went into the store to lease a freezer one of the workers that had given my grandmother the paperwork kept staring at me and finally he said, "You look familiar" and I responded "Well my brother, sister, mother and myself have all purchased items from the store" and then he asked who my mother was and I told him her name and he said, "Ohhh ok." I have lived with my grandmother most of my life not with my mother.

The worst service I have ever received. I purchased a washer and dryer set. The set has been in and out of the service center at least 4 times. The regional manager could not even help me understand why the service was so horrible. Please do not waste your time or money!!!

They were told to pick my items that I no longer wanted. Then on the 15th of March they made several pick up dates which they failed to show up and I just live next door. They came wed of last week unexpected. Had to cancel Dr appt to pick up their items. They made a verbal agreement if I gave them 50 then and 70 on April the 18 my bed would be completely paid off. I get a call from them today saying he was fired Thursday and they will no longer honor that agreement. Refused to give my money back saying I owed it to that account when that acct was supposed to have been closed March 15. So they told they're going to file theft charges on me.

My parents had used Aarons before and never had any problems. I had gotten a music thing and a washer and dryer set. I had recently lost my job and knew I was behind. Due to this I have been trying to have them come pick up their stuff. I was told "oh yes we will come pick it up". Sat at home when I could have been out looking for a job waiting for them to come get everything. No one ever showed the next day. I call so yesterday Wednesday. I get told "our delivery service does not run on Wednesdays so you'll have to wait till Thursday". I say "that's fine". Later on Wednesday evening I get a call from Aarons that if I don't return the stuff I have out, I will be charged with theft. Um excuse me, I have been try to return it.

Bought a 60-Inch TV from Aaron's in Kitchener Ontario Canada. They told me it was brand new but did not have the original box, so when they delivered it to my house, I took the plastic off it and there was narks all over the screen. I called LG and I was told by them that the TV I bought was sent to them for repair a year ago and was def not new. I called the store and got the run around and told them I was not paying. Now their ** Staff Stalk my house pound on the Doors, look in the windows etc. These staff they have working there are def criminals straight out of jail. Aaron's get your ** together and actually run a business like it should be. Stop sending your big ** guys to look in my windows, and pound on my doors and watch my house, you will never get a penny from me and the TV you can have back but I will make sure it's broken like when I got it since I paid to fix it. These guys are terrible, and P.S. your staff don't scare anyone.

I had been dealing with Aaron's for about 2 years. I had about 3 payments left so I decided to pay it off. Yeah me, right? No. Because the following week, they took another payment out my account after I spoke to the representative ensuring that this would not happen. Now just waiting for the money to be refunded back into my account. I'm sure that won't put it back as quick as they took it out.

I never had a problem with Aaron's. They are a good company to rent from if you don't HV the proper credit or the large amount of cash most stores ask for. I would rather rent from Aaron's instead of rent a center. Customer for life. Jacksonville FL.

Hello people, Let's start with Aarons should be out of business. They're crooks, they don't care as long as they get your money for used furniture. We rented a living room suit from these idiots. After we spent 2000 on it 2 weeks later the Recliner was flipping and the couch had bugs in it. We Told them about it, "oh we'll send somebody up." That went on for 2 months then they said we can sew it. I said "no, replace it." They wouldn't replace it so we got rid of it then after that. I looked on Craig's list furniture. Aaron's was selling living ROOM set for 300 dollars, a set that's all their worth of that. I was really ticked off. It's ridiculous, they're getting away with this. It sucks. Now we're sleeping on the Floor till I can get a bed. God bless people.

I went into Aarons on 3/12/2015 I saw some nice furniture in their "sales paper" so I had picked out that, filled out the necessary forms, paid, etc. etc. The man there ** told me that the furniture had to be ordered and once the furniture had been delivered to them from the warehouse that he would call me to set up a delivery date for the furniture to be delivered to my home. So on 3/31/2015 my furniture still hadn't been delivered to me nor had I received a call from the Aarons store, so I call them myself to ask what is the status of my order. ** tells me that "oh there's a problem with the warehouse and that I need to come pick something else out because the furniture I had chosen wasn't available". So after hearing that I ask him when was anybody going to call me and inform me of the situation, ** bust out saying "oh we wanted to handle the situation before calling you".

On March 20th, 2015 I purchased A laptop from Aaron's online. First payment was $25.00 and the next payment would be due on May 1st. I received a call from the local store and was told that deliveries are on Wednesday's. I called on Friday to speak with customer service and they advised me that it takes about 5 to 8 days. I was placed on hold by the representative who alleged that they would call the local store and check on the status. While I was on hold the call was disconnected, and no one never called back. I called the local store and spoke with the manager ** whom told me the merchandise was in. When he told me I could not come in and pick it up because they had to deliver it. I informed him at that time I wanted to cancel the transaction. He told me I needed to call the 800 number.

I recently went to AARON'S in Thatcher, AZ. I was greeted in a professional way by **. I was only looking when he explained how AARON'S work and it many great benefits. I had been into the store many times and this was the only time I felt welcomed. Even though I didn't get anything, I would like to give thanks to **.

I brought someone in the other day to Aaron to check on getting a computer...while I was there I gave my name as a reference. I was talking to my friend and told him that if he did not have the first pmt I would help. We went back in as he had everything he needed. The manager bluntly said, "did she give you the money?" Extremely none of his business... and made my friend feel uneasy. Then he was at the front counter along other people and still pursued the question and asked me.. again very inappropriate. I will never rent from that store... and if Aaron's Corporate Company can read this they may want to check into his non-professional attitude towards customer and what would have been a future customer.

I called Aaron's, talk to them about the washer. They said that they were sending a repairman, never heard from the repairman. After a week, called back to the store. They told me a repairman was coming out on Monday. I ask them how did they set up an appt without letting me know. I ask for the phone to the repair co. I called them and they stated to me that Aaron's had just called them to schedule an appt. They never called the repair people, they had lied to me. I have been waiting over a week for them to pick up the machines. I called every day, they are just getting to my house at 9:46 PM TONIGHT 3/23/2015.

I leased a sectional from this bogus company and within two weeks the recliner's stop working so of course I tried calling them about the issues several times and they took three months to pick it up and had my Funiture for a week and guess what? It still wasn't fix right and the threading is falling off. Please do not rent from them.

Aaron’s has sent my washer to dallas for repair. Out of the three things needed to be fixed, only one was fixed. Washer still has a knocking/grinding noise, clicking noise when agitating. Manager told me washer supposed to make knocking noise and I told him it didn't when I first got it back in nov. 2013. n 4 months.

I bought a couch from Aaron's in Oct for $224 and upon delivery it was not put together such as it's a reclining couch and one side doesn't work. It worked just fine at the store but when the delivery guys put it together it doesn't work properly. I asked several times to have someone come out and fix it. No one has showed up yet. Also when I purchased the couch I received $75 off that day to go towards the couch. (spent a wheel). I ask the account then "where was the 75$ taken off the couch?" They stated "yes" however I see nothing on my lease agreement. Aaron's says I owe $125. I made two to three payments of 58.00 plus late fee and gave 30$ down on the couch that day in Oct. I DON'T see how I owe $125 when the payments were all made before my 120 days! and how can Aaron's harass me but can't come fix what they messed up?

I leased a 65-inch Samsung TV from the Harrison AR store, set up my account on auto bill pay for a monthly payment. Shortly after I received the TV, I went to wipe the screen down for its first cleaning and noticed there was pixels burned out and there was a small gash on the screen. After dealing with Aaron's for over a month trying to resolve the issue, the manager of this store told me they could not get that particular TV and began to try to sell me something bigger. When I refused, he wanted to sell me something smaller or another 65-inch of an inferior brand. After a couple of days of trying to wrap my brain around what was being offered, I called the store and told them to pick up the TV.

I've had problems with Aaron's the past couple months about my laptop that supposedly went in for repair (I was told the laptop was still under warranty, to go to the HP company and be repaired with parts but not under warranty to be replaced as new... It never went to HP...). I went back in yesterday to ask once again where the laptop was (I've been in/called about 10 times now over the course of 3 months... Repair was only suppose to take 3 weeks). Of course, the same response of "I don't know, I don't know," was repeated. I asked for the technician's number (where they "supposedly" sent it and who also had damaged a brand new screen I had bought for the laptop in the first repair/replacement which was offered to be done for free by the original Aaron's manager) so I could contact him and get the laptop back myself. They denied giving me the number since it was his "personal cell number."

We have rented from them several times in the past. We had ok luck with them. We gave back a couch once because within a week, the pillows you lean against for back support were flat and uncomfortable, but we didn't freak out, we just gave it back. Recently our washer went out, so we went and got a new set of washer and dryer from them here in Salem, Oregon. We had them maybe 6 weeks when we started noticing small holes in the clothes, LOL, like a mouse got them! We couldn't figure it out, then we got some big holes. We narrowed it down to the washing machine (because I don't dry my shirts, I hang dry them and they had holes all in them, along with my husband's).

I was lied to. Told my merchandise was new. It wasn't. The manager is extremely rude and I've been with your company for 7 years and your turnover rate is ridiculous! I rented a bed. I wanted queen, he forced me to take the king. This is the Aaron's in New London CT 06340 on Colman Street. Please call me. I have always paid off my rentals.

A few years ago I bought a fridge which was brand new in box when I received it. Paid over $3000 for it, paid on time then purchased a lap top. Paid it for 6 months. Called to get pay off knowing should only be $100.00. Well at first tried to say I still owed $600. This was fixed then purchased a washer and dryer, 90 days same as cash. I did this also as agreed. Now I have bought 3 tv at $99.00 a month, if paid in 120 day was supposed to be $700.

I have a washer and dryer (along with many other things) through Aaron and my dryer stopped working...won't even turn on. I call the store manager ** at the Porter, Texas location, and of course he's busy. I leave a message for him to call me back...No call back. I show up at the store the next day just for him to tell me he was too busy yesterday and forgot about it, and instead of taking care of it he says he will do it later. And he didn't! This has been going on for a week and he still has yet to call and have someone fix my dryer. If these managers are too busy to take care of their customers, why are the stores open?

We rented furniture from aaron's in mid November 2014. We had a ton of issues with meeting up for delivery. I paid two weeks before I ever received any of the three pieces. We ordered two chairs and a couch. Never saw the couch - it was not in stock. They showed us a comparable couch for six purposes. When the furniture arrived it looked beautiful. The chairs recline electronically and one was broke. Within two days we called and let them know. We wanted it gone. The whole set was much larger than we were told and shown at the store. The fact the chair did not work when it was brand new was to me a lemon and I did not want it.

I purchased a laptop from Aarons. A few months into the contract the screen was damaged. I took the computer into the store to show them and I had to pay $135 to have it sent out for repair. I was given a loaner computer to use. I had the loaner for 6-7 months. The computer was paid off and I was advised I had to return the loaner and pick up my computer. They came to my door and demanded the loaner computer with no notice so I did not even have time to get my personal information off of the computer. I was advised I had to go to the store to pick up my computer.

I have my account set up where the payment comes out of my bank account. Today I get a call - Aaron's in Brady Texas wanting me to make a payment on mattress sent that I have rented for 69 dollars a month. They call me on the first of every month telling me my payment is due. I have already paid off a washer and dryer and a sofa and love seat that was torn under the cushions. I told the accounts manager that I was tired of getting these phone calls. I have my account set up to have the payment taken out of my bank account on the 4th of every month.

I rented a laptop from the palm bay store and within the time of paying for the laptop it kept on giving problems. I called the corporate office and the issue was resolved but after that the other laptop they gave me kept acting up and all they have done is re-factoring the laptop and gave it back instead of fixing the problem and so here it is now. I have finish paying it off and still going through issues.

I got 55 in flat screen TV two mos ago. Had them come pick it up. When told them I no longer wanted it was told lost my payment I put in it and I had to keep it so I refused to keep it and called district manager for ft myers store. Thought he was taking care of issue so yesterday they came without calling to pick up TV, two guys. Didn't park in driveway as usual. They rang door bell, my mom answered. Told them I wasn't home and give her a min. My boyfriend and her took TV to door. They demanded she plug up TV to prove it worked. I told her tell them no, to take TV and leave.

Went to return computer for larger one and no help. Shouldn't have to have manager approval and pay more money and haven't had it a month. That's a rip-off.

I have made a few different furniture purchases over the years from Aaron's, both 'renting' and buying outright. No complaints with the service, it's very easy and customer friendly, overall. A couple of things to keep in mind: Furniture is flimsy and cheaply made. If you are looking for strong furniture that will last for years, this is not the place to buy from. Shelf life of Aaron's furniture is generally 2-3 years with average, everyday use. If you have children or use your furniture frequently, you'll probably be needing furniture again in 6mos to 1.5 years.

I rented a tv from Aaron's several months ago. On January 31st, they charged my credit card without my authorization. I immediately called them because I got a notification from my credit card company. They stated that someone had set me up on automatic renewal, which I would never authorize and was a blatant lie. I had a missed call from them 2 minutes before the charge was put through. They reversed the charge, but it had caused several transactions to bounce. It took 5 days for the refund to process. I have not been able to pay this month because of that and I've been harassed by them at least twice daily.

We stopped in at the Cape Coral location and couldn't be happier with the service!!! We are picky people & Like to pick our own designs. All the employees and manager were great and patient with us. It took us several trips to the store and back to the house to put what we wanted together. Never once did they complain or act like we were a bother. They assisted our every need and helped us put together a package that made us happy. We also ordered all new stuff. They were awesome. Everything was here fast, Furniture is of good quality. Delivery was on time, worked in as a team and put everything together properly! We highly recommend this Aaron's. A big thank you to each and every employee who assisted us!!! :)

I went to Aarons to buy a Samsung tablet at Aaron's in Marksville Louisiana. And yes I went to Aarons because after going through a divorce, my credit was demolished. Just because someone has bad credit doesn't mean they are trash. So getting back to the story. I chose a Samsung Tab 10. The 90 days same as cash price was around $500 which was about normal price. But I wasn't able to buy it cash at the time so I had to pay by the month. My payments were around $75 a month for 12 months.

First off the Lee's Summit, Missouri location is ridiculous! They sent 2 men out to deliver my things and 1 of them stole my smart watch that was over 200 dollars. The reason why I'm 100% sure is because I had just moved my watch when they got here and then as soon as they left then it was gone. They even admitted to 1 of the guys being new. What did they do just asked, Hey did you take a watch?" (now who's going to admit to that). Don't trust them in your home especially from this location. If you want to know a name I will be more than happy to give that as well.

I became late with payments on an item I was purchasing from them. They agreed that if I returned the merchandise they would not put it on my credit report - because they would have their merchandise and would be able to sell it to another customer. They refused to put it in writing and I recently found that they put it on my credit as a collection/charge off. I tried to get them to fix it through the BBB, but they refuse to adhere to the word of their company and/or its employees. I have dealt with 2 other rent-to-own places and even being late on payments, neither have done this to me.

Our agreement was to pay a certain amount and each month the price goes up. The store I have been dealing with can't seem to keep their employees. I am very upset with Aaron's right now. We ordered furniture and had to wait for over ten days then I had to order new box springs because the one I had ordered was too big and I had to wait on that. Then what I thought was a reaction to our laundry soap turned out to be something else. Will someone from the corporate office please call me!!!!!! Very upset right now.

My wife and I rented a computer from these idiots because we were starting our own business and needed it for the bookkeeping etc. We made payments for 7 months and now owe approx $200 to own it. Now that we are out of business and have had some serious family emergencies we are unable to make the payments as they want. I have offered to make partial payments in the past or told them full payment could be paid on certain dates only to have them reply with an attitude and "that's not good enough"!

I'm disabled so I wanted a brand new power chair to help me. I was willing to pay the price without complaint. I'm partially deaf and sighted so I depend on workers at Aaron's to help me understand the contract. The contract seemed fine. No discussion of used furniture was brought up at the signing. The chair I sat in at the Jamestown store was new with tags and made in USA. I was excited to get it. I came home to a used version of the power chair, buttons get stuck, USB ports don't work. Workers are still very rude and hard to work with. All items are being returned. I no longer am going to do business with Aaron's furniture. Thank you.

Placed numerous calls to human resources and was continuously lied to and blown off for weeks regarding W2. It took them 15 business days to fulfill my request. The Human resources group in Atlanta is just like the owners of all the branches. They could care less about employee needs. They certainly don't care about the customers. Terrible organization.

I should of read all the reviews before going to Aarons. We had a good experience with them in the past, so I felt comfortable going back there. We ordered a living room set (sofa, loveseat, tables, & lamps). They told us that it would take a week or so before the shipment came in. We made arrangements to have our old furniture removed. Then Aaron's told us that the furniture we ordered was on backorder. We waited while sitting on our lawn chairs. When the furniture finally arrived it was damaged. Obviously, used.

Last July I went to aaron's furniture located on 635 gates ave, brooklyn, new york to rent a fridge and a living room furniture. My complaint with aaron's furniture is that every time I make an online payment I get a phone call from someone who claims he is the store manager telling me that the payments done over the internet are not accurate and that I need to come into the store to make an additional payment. Payments are not being applied to my accounts. I am also getting harassing phone calls two weeks before my due date. Finally I told them that I no longer want the furniture. I kept the fridge and I am still having the same problem.

I went in to Aaron in Inglewood, CA to rent a laptop and was told, after completing the application, that the manager said I can not rent because I rent a room in a house and not the entire house. WTH!!! Just because I have roommates I can't rent a laptop! What, must I move out of my "home" and go rent an apartment or house and live some place I don't choose to live just so I get a laptop so I can work???

We walked into the Aaron's store on a Thursday and we were the only customers but got no help. There was a lady manager on the phone that said she will be there in a minute. So a guy comes out to help doesn't know prices, clearly needs her help but she stayed in the office. So we left and went to RentaCenter. We decided to come back that Saturday and got a lovely young lady this time and met the lady manager that made excuses for her terrible customer service but we went and ordered a bed and couch.

I have been a customer of Aaron's for approx 5 or 6 years. Probably one of the biggest ones I loved. The service I was getting and everything I purchased was always in very good shape or fair condition. But I recently signed a contract to purchase a double door fridge. At first without noticing, we were really happy until we found that the door was not closing right, and that the insulation was all damaged. We reported this several times and even held payment. This went on for six month. All of the sudden we received a call that someone was coming to replace the door. He showed up New Year's eve while I was doing paper work on my laptop. Because I work out of my home, I wasn't watching him.

I moved from New Jersey to St. Petersburg Florida. I was only here for a month and a half, then my father became very ill and passed. I just returned to the area. Still have a lot of things in storage that eventually I want to move up. I have moved from a 3100s/ft. house that I am still paying storage fees. Anyway, I just finally got back. I rented from RAC. They are so far good, but I needed more furniture and storage. I went today to Aaron's in Pinellas County. They were very nice and all was okay, but they were extremely busy. They will only sell new, not used furniture. So, I guess my question, is do I continue to just rent from RAC, or do I use them.

Where do I begin... Store was located firec5in the worst area of town. Merchandise looked so cheap and dirty - not to mention everything was so ridiculously overpriced. Manager was rude/snobby. Made every excuse as to why he couldn't rent to me specifically - (i.e.) I’m black! Horrible overpriced company and merchant!!

I purchased a new Washer and dryer from Aaron's which has been in the shop for approx 3 months for the washer and 6 weeks for the dryer which should have been picked up at the same time the washer was picked up. They provided us with inferior replacement which cost me money to dry my clothes. I have to run the dryer 3 full maximum times in order to dry one small to medium loads. I'm told they will get parts in next week for the entire time. However they want their full pmt each month for inferior machines running out time of the warranty. This is an extremely unfair practice. I also found out both are discontinued machines which I was not informed of at the time of purchase.

I bought a IPad in 2013 and paid it off on October 2014, and since before that I had bought a pair of washer and dryer but they did not work properly so I returned them. But since I had already signed a contract I was told that I had to get something else. So I did. I got a laptop and that wasn't working good also. So I had to return it as well. That is when I got the iPad. Since the previous contract was for 24 month for the washer and dryer set, I was told by the manager, with his name is Antony, that he was going to change it. And so when I paid off the iPad it was sill showing a 24 month lease and he told me that he was going to have the adjuster fix it and that he was going to give me the owner's certificate. And so he gave me the receipt and he put the Order number and paid off and I had him signed it.

I have rented before from the store on Edgewood. Never have I had to deal with a rude person. I was unemployed 2wks, told them to pick it up, I will be back when I get paid. They insist I keep it until I get paid. The next 4 days they harass me for a payment. The whole time I'm trying to give It back. By the 4th day the manager calls me talking nasty and rude to me. I didn't understand because I explain they could pick it up. Never again will I rent from them. He talk to me like a child when I tried to rent and even worse when I tried to give it back.

I have bought multiple items and paid 3 accounts off in one week and even the corp. manager was there and saw it and commended me on this. Well, I have since gotten more stuff and one of them being a Samsung washer/dryer set. Well, here the story goes....after them coming out and replacing them 3 times (twice because an employee was so large he dented the machine on two different occasions), I finally decided to go with a different brand because all of their samsungs were damaged. OK, now it sounds like a freight train running thru my house and I called and talked to 2 diff. managers (both no longer work there) and the problem still exists (mind you, all my payments are current), then I have a tv I got from them, supposed to be brand new, and when they showed up with it, there was no box or clear cover as it was a demo that was hanging in their store. SHEEZ, well after some time, the tv starting making cracking noises and I called them 10 different times to address this and no one will call me back.

I had rent to own a bedroom suite from Aaron's. I had asked them 2 months ago to come get it. They refused. I then asked them a month later to come fix it; they didn't. I still made my payments. Well this month I told them to come get their stuff. They sent someone to get the stuff. The guys then put it back in my house and left. I have told the store I was moving so they needed to get it. So they call me 3 times a day; I refuse to deal with the local store. I'm waiting for corporate to get a hold of me. The customer service is rude and snotty at the store. The one lady asked if I worked and then told me I should stay home all day and wait for them to want to come to my house. No my life and schedule isn't sitting around all day every day till they decide to come.

I have had Aarons for a little over 2 years. Bought several items and paid them off with no issue. I decided to purchase a tv from Aarons. I ask myself why because I would've paid off this tv 3 times before ownership. I called Aarons one evening. After having the tv for 1 year, it was stolen from my home. Place a police report and allow Aarons to know what's going on. They say you are still responsible for the tv. I said no problem. After not having the tv for 6 months I then decided what is the point of paying them when there's no insurance even though when I sign up that was something I was paying extra for.

So I needed a laptop for school and I couldn't afford one outright. So I decided to go to Aaron's and get me a laptop. After several months of usage, I realized that the laptop just wasn't cut out for school use, it froze a lot and there wasn't enough memory for all the things I needed. So me and my fiance took it back. They gave us full store credit for the laptop which wind up being around $550. So we got a Dell tablet and a Blu Ray player, which was nearly covered by the full credit we received. But then they said we needed to finish out the contract in 6 months (as of now we have to done paid around a $100 which would have taken care of the remaining amount) and we haven't been able to pay on time so they threatened to come out here to our house.

My husband and I and two children had just moved back after hurricane Katrina dec 2007 and we needed our entire house furnished since we had nothing. We went to the pass road Aaron's and picked out furniture for 3 bedrooms, living room and kitchen table and washer and dryer. The employees and manager were very kind and accommodating. We were able to move in our home fully furnished where the kids and ourselves had what we needed. The kids were able to feel secure and proud of their home.

I went to Aaron's to get a 55' smart TV. I was excited. Went through the paperwork and signing the contract like normal. I was informed that at the 3 month of not making a payment they would pick up the item. Not a problem. I also made the arrangement to have my bill be due the 15th of the month. The first of the very next month, which was less than 2 weeks later; I started receiving phone calls about the TV. Thinking that I must have misunderstood I went ahead and made a payment. But also clarifying that in fact it is due on the 15th. So the first of the next month comes and they started calling again. Not just 1-2 times a day, but more like 15 times. Then by the 5th of the same month they were at my door to collect the TV.

They were called two weeks before the first to return a item. They came and picked up item and still auto withdrawal from my credit card. They agreed it was mistake but I had to drive 80 miles round trip to come in store. The manager was not there so still have not got my money. They still haven't done anything and it's been 15 days...they owe me interest or something.

I got a bedroom suite from Aaron's and it had bedbugs. I stopped payments on it. Now they want to take my TV and stand that's up to date on the payments. What do I do?

If anyone is using Aarons to establish credit you're wasting your money. After assuring me that they would report to credit agency they did not. Informed them that I was trying to establish a good payment history before I started. My wife and I were on a three-year plan to buy a home. I have paid cash for everything for the last 10 years and had no debt (or credit history). I purchased high dollar Samsung washer and dryer. Paid every payment ahead of time. When 3 payments were left I asked them if they had been reporting to the credit companies. Manager said they only report after it's paid off so I paid it off then and there.

Simple got a TV, a PS4, took and changed out TV to a better 3D TV. It was a bundle with soundbar. They've been picking up payments by choice and because if they harass all day like I'm their ** then come get it.. Point is oh wait the contracts were never signed. Point is I need my soundbar and printout of payments made and to sign in dotted line with a rundown of contract. They dropped that stuff off like a sack of nuts. Here you go, that's it. General manager in Bay Area, it came out of your lips you'd give my soundbar. I need a printout and let's keep this a happy relationship. I work hard for my cash and appreciate knowing the interest the business but at this point you guys are being disrespectful.

I went in to Aarons a couple weeks ago to order a bunk bed set for my sons. It was to be delivered the next Friday. I got a call Friday saying that the truck they had was in a wreck and they could not open the door and that my bunk beds were in there. Apparently the wreck happened Wednesday and I wasn't notified until the time frame they were scheduled to be delivered. I finally had them delivered and set up yesterday, Wednesday. The boys who delivered left trash in my yard that I cleaned up. The trundle drawers underneath the bottom bunk were completely broken. They said they would replace the drawers with what they have on the floor. I was told repeatedly this is a new set. There are scuff marks all over it and scratches.