Aaron Rents Reviews

So here lies my complaint. I just finished paying off another washer and dryer set and boom, two months after it was done being paid on, the washer crapped out. So I called Aaron's and with a little bit of me having to make them listen because I have been such a good customer they finally said, "We will fix it." They took it in, gave me a temporary washer which worked way better than mine ever did so we realized ours was faulty to begin with. It would never fill all the way and Aaron's told us it was a new sensing thing so we just went with it. But anyway they took ours to fix it which took a little over a month to fix and when we finally got it back and it was dented, scratched so we complained and after some hemming and hawing they gave me a credit toward my bedroom set I have now which was $50 and we will get to the bedroom set.

So we have the washer back for little over a month and again it stopped spinning out and draining again and now it's worse! We called Aaron's yet again and all hell broke loose. They were rude, told me I needed to own my product and they helped me with the first problem. I asked them well, Don't they warranty their work. They told me to call the place that fixed it. They gave me the name - wouldn't give me the number location or what they did to my washer to "fix" it. I finally got a hold of the place and they had no record whatsoever of fixing my washer.

So once again I called Aaron's and asked them, "Doesn't loyalty count for anything these days?" And of course not with the new managers at Aaron's, so I went little further and called corporate a few times which is just an answering service with of course no avail. So needless to say they have done nothing. I told them I would return my new furniture set that I got before I paid my washer and dryer off that of course had scratches and dents in my "new unused" furniture and also had to deal with them delivering me 2 nightstands that were junk. I finally got a new one.

My point is no matter all the crap I have endured, I stayed a loyal customer and of course that goes for nothing, except for them saying own our product and "you should have gotten the extended warranty" which I did ask for after they "fixed" my washer and they said because I didn't hound them for it, I didn't get it. Well excuse me, I thought the Business was supposed to vie for the customer but not when it benefits the customer, only them!

I will have to drop Aaron's forever if nothing is done about this. I am stuck with a $1000 2-year-old washer that I can do nothing with. I am not a rich person and cannot afford to just buy another washer after. In the last 10 years I have gone through 2 washer and dryer sets, 3 living room furniture sets, a freezer, a bed frame and now a bedroom set. Whatever happen to backing your product and taking care of your loyal customers because with my count I have made Aaron's a butt load of cash and all I have gotten in return is crappy furniture, treated like a heel and nothing but aggravating crap!

I really think after all the money I have dropped with this company I am due a new washer. All I wanted was for Aaron's to back their work and their products. I could understand if I was a new customer and my washer was like a year out of contract but come on seriously!!!!!! I really hope this will be resolved. Otherwise I will have to go to the media, the net and a lawyer!!!!!

I have had exterminators come to my house to treat it. I have also been to the doctor because I am allergic to them. The manager doesn't want to take responsibility. My dryer (from Aaron's too) will heat up but not spin clothes to dry them. I called to get them to bring me a loaner and see what is wrong with this one. The manager said since we are having a issue with the bedroom suite that they would not do anything and it's included in the issue as well. The whole situation is not right. Don't ever buy anything from this particular store. I have been hung up on, yelled at on the phone, and lies about coming to pick up the furniture.

They tried to tell me that it occurred while trying to get it through my door. With the damage to the love seat, my door frame should have damage and it does not. I tried calling and talking to their manager at the time **, and I was told that they would look into it. Every time I would make a payment I would ask what the status of the love seat was and I would get another excuse. Then the first part of this year the store was under new management. I asked the new manager ** about my love seat and was told that they had a stack of issues to go through from the previous management. Then in April I went to the store and told them that the cup holder on the love seat was cracked and falling through the bottom and to see what they were going to do with the tears. They sent someone out the following week to look at it and I was told they would order a new cup holder and they took pictures of the love seat where it was torn.

In May when I made my payment I asked about the status of the love seat and was told that the cup holder was on back order and they are not sure yet what they are going to do about the tears. I asked again in June and July. I was told someone would be out to replace the cup holder on July 18th. I stayed home all day waiting and nobody ever showed up or called. I called again on August 25th and they told me that they would send ** out on August 4th. ** came back out on the 4th and finally replaced the cup holder that was ordered 4 months prior. He took pictures again of the torn love seat and Said he would talk to ** and get back to me. He told me to email him if I had any further questions. I emailed him on August 5th with no response.

Finally on August 15th I went into the store. I made another payment and asked to talk to **. After waiting 20 min ** finally came out. I told him I wanted this issue addressed. ** said "sorry I didn't respond, my wife had a baby." ** told me on August 15th that he would send ** back out to get the serial numbers off the love seat. He said that they were coming across several pieces of furniture that the other management had sent out as new but were in fact used but that they were still collecting payments as if it was a new piece of furniture. On August 18th ** came back out to get the serial numbers off the love seat, but when he went to take the picture there was no serial number stamp on the couch so he took the serial number off the recliner mechanism and told me that he would give this info to ** and they would call me back.

On August 22nd I called back and Spoke to **. He said he was still waiting to hear from the manufacturer. I don't know what good that is going to do because when the love seat left the manufacturer it was new, how is that going to prove anything. He said he would call me back. On August 22nd I filed a complaint with the Better Business Bureau in Colorado and in Georgia where the corporate office is located. I also filed a complaint with the Corporate office. On August 28th I called the corporate office since I had not heard back from them and was told that they would forward my complaint again to the district manager. I tried calling every hour since 11 am to the store to speak to **. I was told every time that he was out on deliveries but would have him call me when he got back in. At 4:30 I called the store and was told he was gone for the day. I only have $ 263.47 left until the love seat is paid off. I believe that they are waiting to address this issue until it's paid off so they don't have to fix their mistake. I guess my next step will be to take this to the media!!!

After talking to my sister last Sunday, August 17, 2014, She has paid for the month when she is making semi payments and still owing about a few months of payment. We decided to look online together. We see that Aaron's Account Manager has not posted my payment but it is showing up that I haven't paid for August.

Seriously! What is this Account Manager trying to do? Pull a scam on me because last time I checked my Love Seat set I got for my parents as an early Christmas gift last year was brand new. While I am making most of the payments, she think she can just pull this scam so she can take the sofa, pay the differences off, and that isn't just unfair but stealing. It is pissing me off that this Account Manager is trying to take advantage making it look like I'm late so she can come the Love Seat over her scam she is pulling.

I would like for you guys to look into it ASAP before it's too late because Account Manager like this is the reason why you may lose businesses. Being an experience Sales when I was 18, I believe consistent & customer value is benefiting. Harassing, cheating, stealing, and scamming consumers/customers is bad business method when I am from a small town. Imagine if people stop purchasing through Aaron's. You may not be in business in a few years. Please look into it and make them stop harassing and stealing from your customers before they make this any worse! - A valued customer point of view

Calls go straight to voice mail because they call the day after you miss a payment and then every day after until the payment is made (even though arrangements have been made), and that's how it is going to stay until we are done with the payments and the units are ours. I cannot wait for that day to get here! Believe me if we did not have to have them I would have let them take it the other day when they showed up at our door when our parents were here!!!! UNFORGIVABLE!!!! I have never been so embarrassed in my entire life! Good thing THEY understand the hard times that most of the country is in right now and that we are in at this time. YOU WILL ALWAYS GET YOUR PAYMENTS UNTIL THEY ARE PAID OFF SO THEY NEED TO BACK OFF!!!!

See I've never had anything New (or even close). I have used one of their programs months after paying fridge off completely in Feb. My husband does construction and is seasonal where we live due to extreme weather changes. We have struggled to keep payments but we have always paid in that mo. We have since gotten a couch, vacuum and TV as well as bought an entertainment center outright from Aaron's. Now that our washer and dryer will be paid off in full next mo (in other words the end of payments on it), they want to come and get everything because we are barely a mo. late.

We called and explained that my husband got laid off totally unexpectedly for this time of year and that we would be in to pay but needed time. They said ok. Let me say that we have had couch since February and still have not received all the pieces for it and still made payments. Now after barely a mo. they made a payment arrangement with my husband to pay $100 today and pay rest on Friday. 2 hrs after them arranging this, they call me and say they have to pick everything up. Now that my washer and dryer is paid off next mo.

This is ridiculous. I understand they need their payment but we have NEVER missed a payment altogether. And in the 2 yrs have never been more than 1 WEEK late. I have made them thousands of dollar s and this how they treat me. Chances are we will end up in court. So on that note, If you are reading this and are thinking about going here, I'M BEGGING YOU FOR YOUR OWN SANITY, DON'T DO IT! See this is how they make their $ by waiting till you almost have it paid off then coming and getting it to sell to someone else and start this all over again.

Next I bought a washer and dryer set. I got behind one month and I was told by a manager and he actually wrote it on a piece of paper that I only owed a bit over 96.00 to pay them off. I borrowed money and paid what was asked and thought I now owned my washer and dryer. Then because of a complaint by my daughter I got a phone call and at that time I was told I owed three more payments on the washer and dryer. I have already paid probably three times what they are worth.

Recently we had two deaths in the family and I have been in Oregon helping my sister with stuff ,and Aaron's has been going over and trying to strong arm my family and threaten them. Because of where I’m at, I’m unable to get a signal sometimes on my cell. But I did leave a message just for Aaron's because my daughter said she is going to catch up with everything when she gets her grant money, instead of buying a car. But do they care? Hell no. I was told they went banging on the door and woke everyone up at ten pm and my sister and daughter had to be at work at 5 am the next morning so they didn't bother getting up to answer the door. And I was told that sat morning they came banging again like they were making a bust and my mom was washing dishes and totally ignored them. They could see each other but they pissed her off so she wouldn't answer the door.

My daughter is taking some money to them this Friday when she gets paid from working, then she will pay them the rest when her grant money is loaded onto her card. Plus I will give her money to give them when I get paid. But I want that garbage bed dropped. I'm not paying for insults and garbage.

A Store Rep called and setup a delivery of the "repaired" TV for Fri (Specific dates being left blank on purpose...court date pending). Friday, stayed home all day waiting... nothing... Saturday, stayed home all day waiting... nothing. I called the store on that next Monday, I was told when they checked the TV at the store, before delivering it, it was missing ALL the input and output ports on the TV and was being sent back to service for further repair. NOTE: There was no phone call to let us know they would NOT be delivering the TV. I was told by the Store Manager that we would receive a call the following Monday to let us know what was going on. SURPRISE... no call. I know this is long, but the good part is yet to come... Hang in there.

After calling the store several more times over the next 6 weeks, I finally was told that the Main board in the TV needs to be replaced, and I would be told something more on Wednesday... today. The store Manager asked me to meet him at the store so we could figure out what was going on from there. I arrived at the store and find out that the Manager in question has Wednesdays off!!!!! I am told by the "general manger" as he called himself, that the TV was not able to be repaired. I requested my money back so I could take my business elsewhere. I was told that I could NOT have the money back, and they would look to see if they could find something else that would replace the now 3-month-old TV, that we have not been able to use. Now getting to the good part...

Not only was I told that I could NOT get my money back by the "General Manager" but the Regional Manager as well. I have been paying the monthly installments on the TV, in good faith that they would have it fixed and back anytime... They now are DEMANDING my next and final payment on this TV that I do NOT have. I turn to some other customer in the store and give a friendly warning that this is how their customer service works... The "General Manager" tell me, "Remove yourself from the property, or I will remove you." As I made him aware that he just Threatened me... aka Assault... Did he want to call the police, or did he want me to.

As I walk out of the store to avoid escalating the situation, I call the police, to prevent the "General Manager" from physically removing me from the parking area. Good thing I did too, because as I was outside the store, in the parking area, the "General Manager" approaches me again... and I make him aware I am on the phone with 911 Dispatch. The problem is still not resolved, but I am not allowed on Aaron's Property. The officers told me I have the right to take this to court, and unless I hear something for a resolution from Corporate in the next day or 2, that is where we will be.

I then received another call on 7/3 as a reminder to pay my bill. I explained to the young lady my dilemma. She said she would check it out. I went to the store on 7/5 and made my payment - guess what! the young lady advised me that corporate never called her back either! I make my payment and am told that I am paid up until 8/1 - guess what! I get a letter in the mail on 7/26 that I am seriously delinquent on my account. i call the store and Bob answers - well he says , I missed my 1/2 pay from 6/15, (remember the one i tried to pay in cash?) Needless to say when i asked Bob for the number to corporate he told me to look it up on aaron's.com!

After using my chair for about a month the arm started moving away from the frame which caused the seat to drop further. I called AARONS lease and was told that they didn't force it through the door, and they would come by and see about fixing it. After 2 non arrivals I called and they finally showed up. The guy looked at it and said he would find out what he could do. After not hearing from them for a week, I called and was told that they would try and find me a replacement. He didn't know how long it would take. He said I could come in and pick a new one but that it would be higher in price. When I chose this recliner there was nothing broken.

Why can't they just fix what they damaged and leave it at that? The rudeness and carelessness has put me in a terrible bind. I have no choice but to enter into another agreement. Why should I be penalized for their damage? I was told at the time of purchase it was in perfect working order except for the stain. Now I'm told I bought it as is. If that was truly the case why was I told they would fix it and why was the reclining mechanism repaired after I bought it at no cost? Something here stinks and it's not my recliner.

The girl them tells me sorry but I wasn't getting it until the following day. I get the furniture with no tables. A week after having furniture, they looking for a payment. Mind you still no tables. I called them again a week later to ask where is the tables. The manager Ricki tells me "do you need us to pick up the tables?" I said to him "what tables?!!! I haven't receive them yet" lol. Now that is def miss communication in this store. They're ** people! Biggest issue with them is why do I have to keep calling y'all about something I'm renting from you.

As I'm writing this, this so-called Manager David ** calls me and tells me, "It's that it's comical that I call after 4 years of paying it off expecting a new sofa." First of all, no one said anything about buying me a new sofa. This is about fraud. You have a company that sells a product regardless what the product is needs to be what they claim it is. FOR ALL WHO READ, BE VERY WARY AARONS SALES AND LEASING. They claim now it never said was leather. Then why I have the tag in matching material that says genuine leather.

They have been showing up in different cars waiting down the street, harassing our neighbors. Even someone who knew them asked them why they where hiding down the street or peeking in our windows. I could understand if they where the police, or if we owed months worth of payments. But this kind of customer service is out of hand. For 8 dollars an hour they take their job to a whole another level, I have a family and explaining to my 6-year old why these people are harassing us isn't easy. So I figured out a way to not deal with them, so I paid it online. Even worse, it's been 2 weeks now and my bank gave me a statement that it went through. They have continued showing up saying I did not pay them. Now I lost 252 dollars, I don't think so. I want my money back, and they can have their cheap ripoff couch back. They pry on people who don't have money to buy new furniture and things and rip them off. To me that's pretty sad and a terrible way to run a business.

I called Dell, they tried to unlock it but couldn't. Told me to send it to them and they would upgrade it and I talked to somebody else and finally I told them I would have them come get it. But they wouldn't come get it when I told the lady that I wanted a refund. I had to come in and sign some papers before I could get a refund. It took me a week before I could get a ride. I told the lady I was disabled, have a dog and have to take my shopping cart with me. Everything I take with me is of some value and you can't leave in your apartment.

I've had a non-working laptop for almost 2 weeks. I got a ride, took the laptop back and all but told me that I broke the hard drive that controls the password after one use. The laptop had been used so if I wanted it I've got to get it fixed for $80.00 plus $105.00. I can't tell you what the computer looked like other than the e in explorer is blue. I never used the computer. I left it with them to fix and I'M going to call them and tell them I'M not paying for something that should have been under warranty and that expires Oct 28, 2014. All I want is my $105.00 back.. I can be reached by voicemail. I can't answer my phone yet I can return calls. Thank you.

I said I was not sure about it and that I thought he had talked to them and offered payment. Then the one guy said no payment was made at which was total BS since I had the debit charge to prove it. They left, then they showed once again in the same week and I told them that we would make the payment the following Monday when we got paid. Then near the end of the week another guy showed up and forced me to wait on him to call the office for the amount we owned. While I was waiting for him to get a hold of them, he went on and on about how seriously we in arrears to them, which was news to me since I know we made the last installment payment a partial payment and had told them Monday we were going to pay the rest of the bill for that month. He finally gets off the phone and informs me that this "serious" amount we owed was $78. I couldn't believe it, all that harassment for $78! I understand we were late but come on now!

Then, I pretty much told him that he should stop coming around for only being one cycle late. He then got snotty and informed me that until we paid the bill he was going to send someone to our doorstep every day till they got it! Then, he went on to ask for a postdated check, since I again mentioned the fact that the following Monday we were paying the bill. He then replied he was going to come out with someone with a badge. I know that is crap. The police are not bill collectors and the only reason they would come is to hand you a subpoena to go to small claims and/or allow the property to be taken back. What a liar! Never ever buy from these liars and criminals. Just sit on the floor until you can pay cash for a decent sofa!

Then a late fee of $20.00 was attached to my account for previous months that Keona said I was late paying my bill. Late to them is a day after the 4th of each month, then they want to attach a $5.00 fee each day for being late after the 4th day of the month. This is something new they started that wasn't mentioned when I opened the account and was given my contract papers.

At first I stated that I would pay the late fee, but remembered that I really didn't owe a late fee. Then the manager Keona start calling me every day for the remainder of this month three to at least seven times per day. Now, today is May 28th of 2014. At 8:10 pm someone rang my door bell. I looked out and it was Aaron's rental guy. He said he came to collect $32.00 in late fee for this month. (Don't forget I have paid this month rental fee but they have attached late fees that are dragging on for this month of May at $5.00 a day, that is what the manager Keona told me. Is this legal.)

I got very upset because I was in my gown getting ready for bed and I was under the impression that bill collectors could not come out to a home after 7:00. If I am wrong, please tell me. The aaron's guy called Keona and I talked to Keona on the Aaron's guy phone. I told Keona that I will call them on Friday of this week and make arrangements for them to come get the sectional this Saturday, that is how angry I became with the way they was treating me as a good paying customer. I am not behind, I have never gone over 30 days without making my payment and this is how I am treated. Good management would drop the late fee and wait for me to make my June payment. They are already charging too many excessive fees anyway that I really overlooked to get the sectional. Keona said to me that they don't want the sectional back. However, they won't get any more money from me.

I am totally disappointed in the way I have been treated. I have been harass everyday of this month with phone call during my work hours and up to 8 or 9 o'clock at night. They have left so many messages that I can't even count them. Some people get as far as 2 and 3 months behind in paying them. I have never been 30 days late paying them, never.

Well they call us 15 times a day for payment as we refuse to pay until these issues are cleared up. We get hanging notices on our door 4 days a week. They finally agree to fix dryer and it's 2 pm - they were supposed to be here at NOON to return it to us. The customer service completely sucks!!!!!! They only care about their payments. They don't communicate because every time you call there, you have to re-tell your story. The delivery men are dirty slobs. The managers are **. I will NEVER EVER EVER go there again and when asked..... I steer friends and family very far away!!!!!!! On a scale of 1 to 10, I give them a ZERO in every category!!!!

So after I got mad and hung up the phone, my husband called from his work and she was rude to him too. So he said "Please come and pick up your stuff" and hung up on them. So I called corporate and the first time they hung up while transferring me to a customer rep and when I called back I got someone named Jesus. After I told him a little bit he said "Can I call you back? I have computer issues. It will take me about five minutes." It has been an hour and they have not called back yet. So what should I do? I don't want to pay a penny more but they refuse to come and pick up their stuff. Please HELP!

Later that afternoon my 19 year old son and myself headed to the Aarons location. My son spotted a television he really liked that was a little over twelve hundred dollars. When I got up to the desk AJ greeted me and said that I could pick anything out that had a green tag. Of course when I told him about the television he went and got the tag then said, "first we need to get your payment," which I paid more than what was asked thinking I was going to get this television. Once he took my payment everything changed. He went and talked to the finance guy, then came out with all this mumbo jumbo about cutting 30 percent off my balance etc etc. Realizing that I was getting my chain yanked I asked how much to pay it off today, he then walked away to speak to the finance guy again and came back with some absurd number that was almost nine hundred dollars. Of course I was angry I told him to forget it and come get my couches.

I felt deceived by him and his shady salesmanship. I walked out of the store pretty much blowing my lid which I see was wrong but I felt taken advantage of. My son who is a cool collected kid went in to try to understand what happened and AJ totally lied to him and told him that he explained all this to me on the phone. The funny thing is one of my coworkers also leases from Aarons at the same location. She called to make her payment and asked if she returned her couch if she would be out her money. She was told she could apply whatever she paid to whatever else in the store she wanted so she didn't lose her investment.

Here is my problem I was lured to the store with the understanding my 1000 dollars would be applied to whatever I picked out, if this was true I should have been able to walk away with that television that day with paying approximately three hundred dollars. This is a form of false advertising and it's walking a fine line of bait and switch (the ploy of offering a person something desirable to gain favor then thwarting expectations with something less desirable). This is BAD BAD BAD customer service I work at an apartment complex and we will never allow Aarons to advertise through us or will refer anyone to them. Oh and my friends and family are also very excited I am no longer going to Aarons since if you are five minutes late on a payment they call you and everyone you put down as a referral multiple times a day and are very rude. I will also be reporting this on every search engine and BBB.

At this point I understand things happen so I said okay. Another week goes by still no contact from you guys so I call again. LUZ and Jeff? are the two who I dealt with almost every time. They had the audacity to again tell me, "Wow, looks like it was never ordered. Are you sure we placed the order?" ARE YOU KIDDING ME? So I asked to speak to a manager. Not once did anyone even apologize or extend concern whatsoever. The manager proceeds to tell me that the bedroom set is on backorder (which by the way I know is BS - he just needed an excuse) so I then said, "Okay, how does nobody there know what is going on?" I have now been almost a month without being able to sleep on my bed. So I said at this point I have now made 3 payments on something I do not have, and I have missed days of work waiting around for something to be delivered, that was just never even acknowledged.

Lastly, I asked if I could just keep the queen bedroom set and order a queen size mattress, the woman said yes absolutely and it would cost no additional since I had been paying for a king size bedroom set to begin with. So the queen bed was ordered and delivered a week later. No follow up from them, no nothing. Not surprised. THEN 2 weeks goes by and it is time for my payment, which they have no problem calling 15 times a day to remind you about. I was told by 2 managers I would receive a $40 credit for the weeks I did not have the bed and had been paying for it all along. SHOCKER - there were no records of this. The manager did honor the $40 credit because he seemed to remember the discussion. HOWEVER, my payment went up an additional $50.

When I spoke to the woman she clarified over a dozen times, as did I, that there would be no additional charges. I signed no additional paperwork or anything. This company is the biggest JOKE and mess of a company I have ever dealt with. How can your entire management team be so clueless and apparently your entire staff as well? As a corporate company you would think you would have your stuff together a heck of a lot better than this. Needless to say I paid what they said was due, but I refuse to pay it again. This needs to be cleared up. I will never refer this store to a single person I know and I will absolutely be in touch with the BBB as well as any review site I can log into if this is not resolved.

So they said the original couches were re-done so we went back to those. Let's just say it took a little longer to fall apart. So by this time I was beyond mad. So I then was talking to the financial manager who called really late at night, big no no in my book. I have an infant and a husband who works really early. She started getting attitude with my husband. Anyways she called back, I told her what I thought and that the couches were horrible. She said to me that she would call me back personally, she never did and neither did the manager. I gave those couches back and I would never, never go back. I never got my money back.

I FINALLY got a ride to my local store and I had scraped up what I could as far as my lease for this month and took it to the store. I have used my two allotted payment holidays but I have never ever had to ask for a payment extension and the store's manager came out and worked with me on this payment. I've never been in such a situation where I really had to choose paying my over inflated utility bill or pay the lease on my furniture and the store's staff know I have only good intentions when it comes to paying my bill. So, I think we are even with each other now. I believe this generous gesture of understanding more than compensates for that big cab fare tab. Aaron's I must tip my hat to you for at least having decent people in my small hometown store. Yeah, they understand but only if they know you well enough to know when you are sincere because I was just at the point of liquidating some things in order to get this payment but Tim, Sam, and Rhonda all helped me out this long, tiring day. Thank you !

Original Review: March 11, 2014

First of all, I went to Aaron's assuming they were better than the other small town competition; I had a very bad experience with the other store and wanted to be treated like a real customer. I was told that they (Aaron's) would never do anything like what the other place did but I found out differently. We leased a bed and a washer and dryer set and I've ran into a problem with my payment for this month (March 2014). I told the one in collections that I was going to try to get there with something on my account; she seemed to understand but before she hung up she asked for a post-dated check.

No, I don't think so that sounded all too familiar to me. I have the money to pay for the bed but not the washer and dryer but from what I understood they wanted the entire payment. My utility bill was $361.00. Between that and my lease I'm flat broke and the APPROPRIATE thing for me to do as always was to pay my lease and my utility bill BUT they don't care. They don't want to hear that. So, I'm willing to let the property that is rightfully theirs go back. They aren't harassing nearly as bad as they do my brother and when he tried to surrender their property to them they refused. So I'm waiting to see how they'll react to me when I get there. I'd prefer that they come and get what I can't pay for but only time will tell. Of course, this fiasco is easy considering the fact that they lied to me about the "new" laptop I bought from them.

I began having problems with the computer just before I made the final payment on it. They took it twice and told me they were sending it out to have it fixed. The last time they took it, it came back worse than it was before it left me. I called them a week ahead of time and told them that the same thing was wrong with it but this time I was only barely getting a faint line on the screen. I explained the issue and told them that I would be coming back in a cab because I don't drive. Well it sounded pretty good because they were very easy-going on the phone as if everything was alright. They told me to bring it back and they would take care of it.

The week passed and the day came for me to take the computer back. I called the store to tell them that I'd be bringing the computer back shortly and that if there was any paperwork that had to be done, go ahead and at least print the stuff off so all I had to do was sign it and get out of there. Once again they acted like they were really listening and they cared (ha, yeah right). I get there and there aren't any customers in the building, but I was made to wait and I know it was intentional because everyone ran when they saw me coming. Well, a customer came in and then everyone comes out of hiding and made it look like I was being taken care of.

The sales associate took his own sweet "slow flowing caramel time" about trying to check the computer out. When I saw my cab driver coming into the store, I reminded him that I was in a cab and that I was probably generating a large fare, he plainly told me, " Rome wasn't built in a day"; on top of that they gave me a crusty old computer that has a battery that won't hold a charge for even 30 minutes so it has to always be plugged in and when it gets warm the battery slips off all by itself. How arrogant and ornery of them all.

After I was told by my cab driver that I had already had 11 minutes wait time, I was hot and they knew it and STILL didn't care. I hated to even hear my final fare once I returned to my home; I, or shall I say Aaron's had generated me a $30 cab fare. I was asked about that incident whenever I got into a cab and it finally dissipated but not before most of the drivers talked about it and found out that it happened to me.

To date I have got no apologies or anything for all of the mess I've put up with from these people. I will admit that I've had to use the two payment holidays that I had available but I still feel like I'm right about my decision to pay my lease and utility bill. I've been VERY lenient with these rude folks. I refuse to even try to get a cab to that store, not after the incident that I endured... never again.

As much business as I had done with this company in the past I will no longer do business with them EVER. The store knew I had a crazy ex who is now serving time and made it a habit of stealing from me... Word of caution - make sure you have insurance if its owners or renters because yes they will lie to you and then sue you after you pay the 600 agreed on, and yes if I wasn't sued 4 yrs later I would have the receipt. Thanks a lot. I guess heart up people need to collect money somehow some way. Too bad it’s not the honest way as we had settled 4 yrs ago... Yes corporate offices in Atlanta what are you doing?

They still had the furniture I'd originally wanted, still all wrapped up and they apologized and said it would be delivered to me two days later, on Thursday and that I'd be the first delivery of the day. Later that same day, a man named Rick called me from the store to find out what was going on. He did nothing to put my mind at ease, demonstrating to me that he has no clue what is going on within his store.

I didn't worry too much about it, though, since I'd been into the store earlier in the day and was assured at that time that the matter was resolved. He said he'd look into it, and call me back. He never did. On Thursday, I once again took the day off work and waited at home, but this time no one showed up. I called the store to find out what was going on and they told me that they'd sold my furniture to someone else and it had been delivered the previous evening. Naturally, I was livid. I spoke again to Rick, who refused to provide his last name, which I found to be extremely unprofessional.

He also stated that he had it all "taken care of", because he'd ordered an identical set for me and it would be delivered to the store tomorrow evening and he could arrange a delivery date with me after that. However, I didn't agree with his assessment that he had "taken care of" anything. I'd received the wrong furniture (and they tried to overcharge me for it). I'd received assurances that the correct furniture, at the correct price, would be delivered to me first thing on the Thursday morning.

I'd taken two days off work to be at home for my furniture being delivered and now my furniture had been sold to someone else. I would highly recommend to everyone that you buy your furniture and appliances elsewhere. Rarely, if ever, have I encountered such deceit and unprofessional from a business. They say in their advertisements that "nobody does it better". I agree. Nobody screws up better than Aaron's.

Ok since it was almost midnight and we were tired and tired of waiting on them we said we would open boxes and assemble them ourselves. Which was fine, when we opened bedroom set there were clearly scuffs and damaged legs, I took pictures with my phone so the date of when and were would be recorded. Called the next morning and was told by lady answering phone that a damaged discount would be put on the set. NOT, when we got the bedroom set was told we would get the mattress set at half off since we were getting the bedroom set. Well that is a lie, every time we paid on bedroom set, we also paid on mattress set but the half price was not credited yet, was told that the DM was the only one who could change mattress set in system but it would be resolved.

Well my wife said she wanted a print out of payments for mattress set and bedroom set and lo and behold we had overpaid on the mattress set a whole month more the bedroom set. Tried to contact them about our figures and each time was told Zack would have to get back with us. Well the only time we heard from him was when payment was due. Being the mattress set was so screwed up it looked like our account was always behind. Well by this time I wasn't to eager to pay on time for anything. We got tired of should a, could a, would a, every time we turned around. Finally told them to come and pick EVERYTHING up 2 weeks ago. Spoke to Zack and 3 different times about picking it up and on the 11th he said "let me see when we can pick up and I will call you back." Well 3 days later finally calls back and I told him after 7 pm on Monday (today) because I wouldn't be home from work till then and my wife had to work so after 7, well they showed up at 4:30 as my wife was fixing to leave for work and she said they would have to come back after 7 and shut the door. Well it is 8:33 pm and still no AARONS.

Customer Service is joke here and their DM was no better when he called my wife and went on about when and what time she told him the same thing I had told Zack today after 7, he proceeded to say picking up everything and she told him he wasn't listening to her, pick up after 7 today and she hung up on him. Well still no show but not surprised by the service. On another note I have rented from them before in a different town and did not have any of these issues and I paid for everything in full, but will no longer trade with them and will recommend to anyone who asks or mentions Aaron's.......... DON'T WASTE YOUR TIME OR MONEY.

I called them the following Monday and the lady I talked to said that she doesn't even see where the set was ordered. She ordered it and said they should have it by the end of the week and that she would personally call me when it came in to set up delivery. The next Monday comes around (it has now been 2 weeks since I have made my first payment) and I still had heard nothing. I called and the same lady that I have been dealing with said that it still has not come in and she apologized. Thursday.... still no call, so I called them again.... The set came in on TUESDAY and no one called to let me know. We set up a delivery for the next Monday as they were too busy to do it that weekend. I said that is fine but that will then be 3 weeks since I had made my first payment and had nothing as of yet. She said that would make my 2nd payment a partial payment for the inconvenience. I was fine with that.

Monday, my set was delivered.... As they were about to put it in my washroom, I noticed that it had a 220 plug.... When I asked about that, the delivery guy told me that they don't make them on a 110 anymore and that the lady at the store probably didn't realize that. I said, "ok well just leave it and I will see about getting a 220 put in." I tried for that next month to get a 220 put in only to find out that my 220 box did not have enough room for another and I could not afford to have a new box put in. I called Aaron's and told them the situation and asked them to come and pick up the set. They lady I talked to that day said that they DO in fact have the stackable sets on a 110 and she could have it delivered the same day that they picked up the 220 set.... the cost was a little higher but I was fine with that.

Pick up and delivery went fine, however, the washer was new and the dryer was obviously used. I said nothing to them until I called to make my 3rd payment and had used the set a few times. The dryer takes hours to dry a small load.... I asked her if I could order a NEW dryer and was told that they are doing away with the 110s and cannot order them new but offered to send the dryer to their repair center.... no loaner and no discount on my payment while the dryer was not in my possession. I opted out of that deal and decided to just deal with it until I could save enough money to just buy a new stackable set at Lowe's.

Before my 4th payment was made, I went into the store to set up automatic payments. My 4th payment came out no problem..... so far I have not been even a day late on my 2, 3, or 4th payments. My husband got laid off from his job the day before my 3rd payment was due and still made my payments on time. He started a new job the week before my 5th payment was due.... he would not receive a check or unemployment benefits for 3 weeks. I called to see if I could change my payment for that month only from the 15th to the 23rd. This is when my real problems started.

I started dealing with Chris. He told me that he couldn't let the payment go that far.... one week past the due date..... And I said, "well you can try to take the payment out but I have 0 dollars in the account until the 23rd." He was rude and hateful to me about being late. Stated many times that I would incur a 10 dollar late fee.... I said several times that I understand and that was fine. He was still being hateful and rude and I asked him if he would still get paid if my payment was a week late.... He replied "well of course..." So I then asked why he was so upset that I was going to be late? He had no response and put into the system that they will not charge my acct until the 23rd. Okay.... I ONLY use my acct to pay bills automatically... I don't look at it until I put money into the acct to pay the bills coming out that week.

On Tuesday, the 27th, I came home to a notice on my door knob.... I called the next day and he said they came to repossess because I hadn't made my payment. I said that payment is supposed to come out automatically. He said that the week before, their audit team came in and took some of their saved cards out of their system and mine was one of them. That story made no sense but I left it alone and then asked, "isn't it usually customary to call your customers before you repossess?" He then tried to tell me that he called all 3 of my numbers and they all said disconnected. The primary number first on their list, had indeed been disconnected in an attempt for me to save a little money while my husband was out of work. The other 2 numbers were good numbers... I use them daily.

I said, "no... only the first number is disconnected.... I used the other cell this morning and am currently, and have been using the other number to call you guys." He argued with me on it till he was blue in the face. What most likely happened was that he called the first and assumed the other two were disconnected as well and was lying to cover up his mistake (this entire convo with him, he was very rude). I made my payment and told him that I wanted to set up a time for them to come pick up the set before my next payment, due Feb. 15th, as I am buying a new set because I can get top and bottom NEW or way less than I will end up paying them. He said "ok, how about this Friday?" I said "aren't I paid up until the 15th?" He said yes and I said "then let's set it up for the 14th." His response was that he cannot set it up that far out and to call a week before I want it picked up.

Okay.... so I did that 2 days ago and he started out hateful with me and decided to inform me that I had signed a 6 month contract with them and I had one month left on that contract. I had not remembered that being in the contract, but I read it and now kind of remember reading that when I signed. No problem. I said "oh, ok that is fine but then why didn't you mention that last week when you tried to set up pick up for a week and half before my next payment was due.." He said "I did." I informed he did not. It doesn't make sense that I would have a problem paying up until the 15th to not have it until the 15th but be totally okay with having to pay for an entire 6th month without having the set.... He said, "I don't know what to tell you. I just thought you were an idiot!" (GASP) I did NOT have an issue keeping the set and paying for the 6th month until he started talking me in that manner.

At this point, they can repossess that crap and eat the 6th payment because I AM NOT PAYING it after the way I have been treated by that company. He argued with me for 10 min about whether he did or did not mention the 6 month term. He was shouting, lying, being unprofessional, and being incredibly insulting. Today, is the 13th of Feb.... my payment is due Saturday and they have called both phones (that he said were disconnected mind you) multiple times since yesterday afternoon harassing me for a payment that is not even due yet. This man knows absolutely nothing about customer service and should NOT be put in the managerial position.

Aaron's comes by my house at least everyday if not twice a day harassing me about the account. The TV's were stolen out of my ex's storage and I have explained everything to them. At first they told me I was secondary on the account. I took their word for it and paid a couple payments. Then it came down I couldn't afford to pay it and it was not my responsibility any longer. I asked them how I was secondary if I never signed anything? No answer and I did not hear from them for a while. Well they are back now asking me again. Calling my work, showing up at my house. They continue to ask me where is he and why isn't he paying for this. I have talked to him about it and we both have told them to leave me out of it. He pays what he can when he can and he keeps in contact with them. Why do they continue to harass me? I'm not responsible am I? What can I do?

I recently called and advised I have fixed the furniture because I have experience in this field. Chris assistant manager stated he would speak with his manager see what they can do about the furniture.. I called back and a female told me she was not going to transfer me to the manager because I signed a contract and need to pay, and if I don't they will take me to small claims court.. I will never deal with them again and work with 1000 customers per day and will get the word out there.

This is not right. I want to know if anyone knows if I can have them charged for giving out my information that is suppose to be private? They are nothing but rude and telling me now that I am in default for my payment when I been making my payment every month when it is suppose to be paid. I am beyond mad. Does anyone know what I can do about this because I am tired of these people getting away with things.

I went to pay my November payment which was payment number 12 and it wouldn't let me. Said I needed to pay in store as my lease was coming to an end. I mailed in a check instead which was cashed November 30th according to my online banking. Well second week in December I received another online bill statement which would be payment number 13. I just ignored it as it could be a computer glitch or something. They started banging on our door in the dark around December 23 or 24th. Several days they have stopped in the dark and left a hang tag on my door knob. None of the times explained why. It was just listed as "other". They seemed to be thinking I was gonna actually keep paying on it.

I asked a lawyer friend and they recommended me getting corporate involved. They suggested I mail in a copy of my contract and proof of each payment and to let them know if the harassment continued, legal action would pursue. I sent it Priority Mail with signature confirmation. They signed for it on Jan. 2, 2014. Later that same day they called my mother-in-law looking for me but they didn't stop by here that night as usual. I don't know how to get rid of them. You can't just keep paying them. It's like there's no end in sight. It's really black and white. Contract stated 12 payments, and 12 was made. So what is confusing about that??

Well I'm here to tell you twelve months had passed into the contract and I never received another call. One day I was making a payment over the phone and I told the guy on the other end I still haven't received my new foot board and I stated that the bed rails was broke and I have ins so I want it fixed or replaced. He agreed while taking my payment he was going to send some out to fix it. Needless to say I took off work two days going back and forth with these idiots, and neither time no one showed. I knew I coming to the end of my contract, but I refuse to let them get away with my hard earn money!

I said I wasn't going to make a payment until they called me on the phone and I could speak with the manager. When I finally spoke with him after I told him I was contacting Corp he rush out here to look at it. He told me "oh that could be fixed with no problem". Here we go again. No one came by until I held the next payment and received a call wanting my money. Well he send two clowns to fix it alright. This is how they fixed it (With a glop of white clunky glue) no professional fix. I found this out when the bed broke in the same place and I had my son to lift my bed up to put books under it to keep it from sitting on the floor. I have three or four payments left and they will not receive another dime from me. I am looking forward to my day in court. They have called everyone on my list, and has constantly harass my job with phone calls for payment. I told everyone that I put down to tell them "she said see her in court." I wish they showed me the sense of urgency like they seem to have when it comes to collecting their money. I am done dealing with these people. Talk to my Lawyer!

I said I would pay it in full in November if it were fixed so the rest of Sept goes by as well as all of Oct. No one picks up the tractor. Nov 1st 25 phone calls wanting payment, 147 phone calls thru Nov, tractor still sitting waiting to be picked up. My wife calls and tells them to come get their piece of junk it does not work and we told them this in Sept. Brian's response was that she a liar no one ever said a thing so we call corporate. They give us a return issue #. Said they would get it in 25 hrs. 4 more days go by I call corporate, tell them I filing an abandoned vehicle report. That got their attention. The regional manager called and said 24 hrs they would get it the next day. He calls back and said he got a different story from the store manager, whatever. Anyways turns out the tractor is 2 yrs old and has no warranty but they picked it up anyways. What a hassle.

UPDATE: Just got another call from a regional accounts manager JOHN stating they now want my 20 hp tractor returned which was paid in FULL in Sept. Well I hope they have a GOOD attorney because I do. Buyer beware, false advertising is a crime as well as listing used items in a contract as new. Please make sure you get a receipt.

This is ridiculous! Why must I be bothered like this? I'm not a confrontational person and they make me one. I just want to make my payment online according to my biweekly payment schedule and be done with it. Why do they spend this much energy bothering their customers? Does that consume most of their work load for the month? I thought they were in the business of leasing, not debt collecting? I have 6 payments left. Please God let me get through it with calling my attorney for advice again!

We called a week before the new month came in to let them know we would no longer need the washer and dryer and was told it was a short work week and it would be next week before they can come and get it. We politely told them we would not be making another payment and supposedly they were working on sending someone out. The next week someone called looking for a payment and we politely let them know that it was suppose to be picked up. They made an appointment to come and pick it up on a Thursday but didn't come because of the weather... The weather wasn't bad and we were only less than 5 minutes away from them. The guy was suppose to call us back but never did. Didn't hear anything from them until the next week.

Once I called and my son called and told them to pick it up only then did they come and get it. Just got a bill in the mail for payment. NOT PAYING IT AND WILL GET A LAWYER. It sickens me to know that a business is being ran like this!!!

When I got home I began looking through the computer's properties and realized that the computer had been booted up for the 1st time on August 13th, 2013 and all of the software trials were close to expiring. We immediately returned the laptop to the store to complain. They gave us a free copy of antivirus software and assured us that the laptop had only been used for display purposes. We had our doubts especially since they lied to us in the first place, but I had to have a laptop for my online class and we did not want to lose our initial payment. We made an online payment in Sept. as scheduled. In Oct. an Aaron's employee showed up at our house 4 days before our payment was due demanding payment or the laptop. We explained to her that our due date was the 15th not the 11th and she left.

That same month (Oct) my husband was laid off; so, we made arrangements to pay $73 then and the rest on Nov. 15th. Between the time we paid the $73 and the agreed due date of Nov. 15th Aaron's employees showed up at our home on 3 different occasions. On one occasion I was showering and my 8 year old daughter was in her bedroom. She came running to me very scared saying someone was knocking on her window. When I looked outside I saw the Aaron's truck and an employee walking away from my house. The following day another Aaron's employee came to our home at 8:30pm on a school night. Angry because our 20 month old son and our daughter was sleeping and our dogs were going crazy my husband told him that we would be by with a payment or the laptop at the end of the week. My husband also explained about our daughter's window being knocked on and that I was extremely upset about it. He assured my husband that was not appropriate and that he would bring it up during the employee meeting the following morning.

After all of these issues my husband and I decided to terminate our lease. I began backing up all of our files. On Tuesday Dec. 10th another Aaron's employee came to our home once again well after dark. My husband told him that I was in the process of backing up our files and deleting our personal info off the machine. He told him that I would bring the laptop to the store the next day. The employee called the manager to ask for approval. The manager asked what time I'd be there and I told him I had class and it would be late afternoon, but before closing. We also gave them our new home phone number and the employee left.

The next day Aaron's called my husband's mother and uncle before 12 noon. The representative told each of them that they needed to get their laptop back from us. They had our new number, they knew where we lived and in addition we had made arrangements to return the laptop that day. They not only called our family members, but openly provided them the specifics of the debt telling them that we had their laptop, we were not making the payments and were refusing to return it. I will NEVER EVER do business with Aaron's or any other lease company again. Huge mistake!!!

When I was released from the hospital, I paid my bill and they were very rude and disrespectful when I paid off my account. I told them I was hospitalized and could not do anything, I nearly died. A few months later, I received a letter from Aaron's saying I owed them money and I started to receive phone calls from them even though I had paid off the account and had my receipt. It took them months to stop calling me even though I called their offices and verified I had no debt, their corporate office kept harassing me and sending letter saying I still owed them. I would never do business with them again. I have previously had another account with them and paid off a 72 inch TV in less than the 30 days. They will get my business no more. The TV I discovered had issues with the volume and I was unable to have it fixed because I paid it off early.

Called back and complained again. Was told I would receive another machine. This time, it would be delivered on Friday. Received a call from Ashley or Shae, don't recall which one, but was told that one of the trucks caught a flat so they could not deliver my washer until next Tuesday. I politely told them I would not wait that long and they could come get the one I had and return my cash back to me. Was told they could not do that. Made a complaint and received a call from the district manager. Told him what the situation was and what happened. He asked me if there was anything he could do to rectify the situation and offered me incentives.

I did not accept any offers and told him that I would be happy if he just returned my money. He informed me that I would have to come into the store and swipe my card to get my money back, even though I did the transaction over the phone. As of today, December 7, 2013, I received a letter from Aaron's saying I now owe them money, after me asking for a refund and not accepting their offer. How ironic is that?

They harass me about making payments. They don't give you 3 days grace as stated, but will call you the day after your payment is due. They were charging me a $5 late fee per agreement, that is how I found out I had two agreements instead of one. I have explained to them my financial situation and that my son requires medication and we are waiting to hear back from Medicaid, but they still harass me. If you return the merchandise to swap out on something cheaper, the money you have paid towards the current agreement does not roll over to the new merchandise. Talk about rip off! When this is paid off, I will NOT rent from them again!

They harass your references and even if that person tells them to stop calling, they say they will not.) and show up at your door letting everyone know your business and even leave call tags on the door that hang there all day until you get home. They say you have a 3-day grace period but that does not stop them from calling starting the first day your payment was due. I have no respect for this company. They should be ashamed of their business practices.

I understand Aaron's wanting their payment. I understand that they may get burned at times but to be perfectly honest, it appears that they are the one doing the burning. I've already exceeded the worth of these items with my payments. I have 6 left & even though I know I've been ripped off I have every intent to pay them off. I can't stand this company. No wonder the CEO had to step down due to anxiety & health issues.

In good conscience how could you form a company & train employees to prey on the community as they do. No doubt I understand the need to reign in the Want Monster. But c'mon do ethics play a part in business at all anymore. Is it ok to bilk someone of nearly $4,000 then come to grab those items up to resale when I've made it clear I'm waiting on a much overdue payment to come in that will enable me to pay them off? Any of our well established furniture stores would have sold me these items for about half as much. I need to learn to save my cash for 6 months or so to #1 enable myself to go to these local businesses #2 to avoid doing business with these ruthless people. Buyer beware. Please. This business is making money hand over fist in this economy (go read an article on Alpha business review). I read another article where the owner openly stated that an $1,100 bedroom set would end up costing the consumer $2,600 on their lease program.

The first time I used the washer on large cycle, it leaked from the top and continued to do so until they picked it up a couple of weeks ago. I mentioned it in several conversations to Adrian, AJ, German, Rose and Misty. I called them a month ago to come pick up the equipment. AJ laughed and stalled on picking it up. Sure they were collecting a lot of money for dirty defective equipment for 15 months at $978.60. When Shelly called about a past due balance that needed to be covered and I mentioned the issues I had over the course of the year, her comment to me was "pay the past due and we will fix the equipment".

I asked for a receipt when they picked up the equipment and they refused. I received a threatening letter dated after the payment was made and in a different amount. When I called a Wills says was an error and to disregard. I asked for something in writing stating they received the defective equipment back and the account is closed with a zero balance and he refused, told me to use my bank statement for proof of payment. How does that prove I do not owe Aarons any balance or that they ever received the equipment? I asked to speak with Wills's manager and that man stated he would have the store send me a receipt for the $86.66 final payment.

Again what will that prove as far as the account being settled? Customers should not be forced and threatened to keep or continue to pay for defective dirty unhealthy equipment. I think what this store did in taking money under false pretenses and laughing at me knowing they would never get anyone else to pay for dirty leaking equipment after trying to give me dented equipment "as new" that was defective and charging me is illegal. At the very least it is deceptive business practices and people do not like feeling they have been taken advantage of.

I went from a $13.00/hr job down to an $8/hr job. This has played havoc with our finances. We are having a hard time paying for everything, and I have expressed that to Aaron's on several occasions. My husband works 3rd shift and sleeps during the day, yet just like clockwork, they come to the house during the day and wake him up. It's ridiculous... Now they had an attorney send us a letter about returning the items!! What a joke!! Especially when we only have 6 or 7 more payments to make... I will never ever rent from them again!! I hope no else does either!!

I am late for October, but by 10 days. They have come to my door repeatedly. Today, Saturday, they were at my door at 8:20am. I tried calling the store, but they were still CLOSED. These people are ignorant, loan sharks. I have no intention of defaulting, or not paying my bill. However, at times, people have financial issues. My complaint is for harassment, the non-stop badgering by Aaron's to my phone, my friends, and my place of residence. I finally told them if they showed up again, I would call the police. Collecting a debt at someone's home is illegal. Don't ever rent from Aaron's. I will make it a point to check the Affairs website before I do any type of business.

My daughter was scared and asked me why they asked so many questions in the manner that they did. I was upset and called for an explanation. Someone told me I would have to go in and discuss that matter. I did! I asked the girl that was assisting me, who called my house and spoke to my daughter in the manner that they did & that I would like to speak to them. I was interrupted by an older man standing next to the girl that was assisting me. He told me, “I call when you don't show up to make payments as you agreed to.” I told him I had no problem them calling my home if necessary; however, I thought that he should be a bit more professional and deliver his message with respect. I went on telling him that I always pay a late fee whenever I'm late and that I have no intention on running nor hiding from them in hopes to keep their merchandise.

He asked if I worked and I told him I was a student. He went on to tell me he was going to go to my school and in front of everyone he was going to yell at me and ask why I didn't make my payment. I found his behavior to be impulsive and disgusting being he is the store supervisor. As I was talking to the girl who was taking care of me, he demanded I stop talking to her. I refused and he literally grabbed her from her shoulders from behind and walked her to a small room behind the counter. It was mind blowing to see such a grown man, supervisor of this business, act the way that he did in front of other customers.

He mentioned I was trying to make the rules there when I clearly wasn't. I corrected him and said to him that in my house, I made the rules and that I would not allow him to call my home and speak to people as he wished. He added that he would call and say what he wished if I didn't make it on time to pay. Now they won’t get a response because I choose to ignore all calls from this point on. If I'm late, I will pay my late fee.

I do not plan on renting from Aaron's Rentals ever again for this SUPERVISOR'S actions and hope that he gets fired from his job for he has no idea how to speak to people in a professional manner. I can see Aaron's Rental's losing a lot of business if this problem continues. Friends have told me that he has been rude to them also in the past and some returned merchandise. Shame on him!!!! Where can I locate the Corporate contact information? I plan on reporting this guy.

Everyone who came to the door they said I'm a thief. They were screaming my name. My son's babysitter was there. She just walked down the street and then when she came back, they put their foot in the door and wouldn't move it. She had to push the door. She said they called the cops. The cops said they can't force her to give the TV and they are not bill collectors. She called them to explain. They said they are on their way to my job with the cops for grand larceny. She called me and told me. I said, "Just give them there **." They were running my business so obviously they spoke to my neighbor because these neighbors are nosy. They can be charged with defamation of character and can be sued for asking my business. They don't know if someone wants to kill me. Nothing. They were rude.

Now if the ** wasn't so rude banging down the door, screaming my name, hate adding whomever came to my door and saying I'm a thief, they would have gotten there * but because she acted like an ignorant ** with no class, they're not getting **. If you want your things, act civilized instead of like donkey. My cousin came to my house and she asked them what's the problem. The girl says she want her **. So my cousin acting like that, "Come on act different than that. Do you think you're going to get it acting like that? You're telling me business you think you know. I could be a killer. You don't know that." She still didn't care and still was a donkey to the babysitter. I would advise whomever never rent from AARON'S ever again.

To my surprise I was home ALL day and no one ever knocked on my door. I called the next day at this point completely frustrated and they said someone came and I didn't open the door. They stated they had no drivers that day and they would call me the next day (Wednesday) to schedule a pick up. No one called me until Saturday. I missed their call and called them on Monday. I spoke with their manager who tried to tell me at this point since it has been 30 days I need to make a payment. I said "NO you have not come here!" He stated they have GPS and their drivers are tracked at my house. I stated they may have parked in front of my complex but NO ONE has EVER knocked on my door. He then stated they would be there that night between 4-7 pm. I said "Perfect I will be home. My kids do not have football."

My husband sat at home from 4-7 by the window and no one ever showed up. At 6:53 pm I get a call from the store and the girl says "I'm calling because you broke a payment arrangement and I want to collect your payment." I said "I will not be making a payment. Someone should be at my house in the next 7 minutes to pick up this sofa set." There was a man in the background saying that someone came to my house and we refused to give them the sofa set. I became furious. The girl hung up on me. I called the store back and spoke to the manager who stated I am wasting his time, he has proof his drivers have been to my house.

Basically I tried to be a good person and give back something I could no longer afford. They are trying to intimidate me and make me pay on this set or they will file a suit against me. I just want to give it back! I don't want it! This is the WORST company to business with! I have no idea what to do next but I will find out and take the appropriate steps...

Well my wife called and didn't want to start looking for another couch and washer and dryer on such short notice so she called and made the payment, and don't you know, the girl that took the credit card info when the transaction was done didn't even say good bye, she just hung up. Well I guess my $175.00 payment I make every month isn't that important that I get rude ** on the phone, that it's time to shop for a new couch and washer and dryer and Arron's can kiss this pissed off customer's **!!! This is the Aaron's in Waterbury, CT on Wolcott St. Needs to learn customer service skills!!!!!

As soon as you miss 1 payment they start calling other contacts looking for you and gave out very personal information about her. They told a relative that they were going to report it as stolen property unless she contact them that day and made a payment, very unprofessional and illegal. How can it be stolen property when they agreed to give it to her and already paid double what it's worth? Breach of contract yes, but stolen come on. These people there seemed very un-knowledgeable about the products and unprofessional, they will call using different numbers and start to use harassment if necessary. They reminded me of sleazy collection agents who want to try to sell stuff. There are only 2 payments left on the contract yet the person on the phone claimed there was $1,000 left, she has already paid in over $1,100.

After we argued and said that we have all payment records he side stepped and said, "Woops someone must have made a mistake, you're right." A lot of people have complained about them picking things up, the only way to really get things returned there is to drop it off yourself because they don't want it back they want you to continue to over pay for it. The salesman also lied about threatening to report as stolen property even though we have it on voicemail, he also tried saying there was another guy there with the same name that was new and probably didn't know what he was doing esp after we mentioned a lawsuit.

They prey on people with bad credit or those who can't afford it knowing that either they will get much more than its worth, get the merchandise back and some of your money or take you to court. I know it gets tempting to want something immediately when you see it but PLEASE resist the temptation and steer clear of these guys. If you can't afford it right now then either try to save or better yet buy used at garage sales or Craigslist. If nothing else go to Wal-Mart, Target, Shopko etc and do layaway, you will save a lot of money and headache in the end.

I contacted the manager and regional manager and requested they immediately remove the set from my house which they did. My daughter and I were bitten for weeks because they refused to pay for extermination unless I signed a release form relieving them of 'any and all liability'. I refused to sign. This specific stores employees are not only ** and rude, but they obviously don't follow company protocol! Anyone reading this should Google Aarons and bed bugs and you will see the countless complaints about this company all over the US! STAY AWAY FROM THIS COMPANY AND SPECIFIC STORE!!!

Very upset. This ended up costing me money because I had to pay for another day in my lease at a full price of $100.00. This is the Aaron's in Kissimmee on JYP. So be aware of them! Awful service!!! I am totally upset.

There are serious communication issues in this store. You can't take one employee’s word for something because the other employees won't know anything about it! For instance, the "Principle" there (**) told me that I could pay this month on the 15th, but no one else got that memo. Because of that, all month long, my friends and I have received daily calls regarding a supposed late payment, even though ** told me that it was OK to pay on the 15th. When I confronted him today about it, he said that he did not say that (even though there were two witnesses there at the time that can easily prove this wrong). So as you can see, Aaron’s employees are liars and they do not communicate with other employees.

**, my husband, and I had a big conversation last month about the issue of the payment due date, but there was no record of it on my file. So this month, I was harassed for a week by their employee **. I called her on the phone, spoke to her, and explained my side of the story; yet, she still continued to call me every day after that! I don't know why since I had already talked to her; there was nothing else left to say! Also during that phone call, she told me that she didn't have my phone number, which is why she had kept calling my references instead of me. Then the day after that call, I started to receive daily calls from her. Not only that, but I was receiving calls on TWO different numbers from her! I thought she didn't have my phone number though? Again, another lie.

So today, I went in to return the computer that I've had for only two months; I used a coupon to get one month free. The computer is just not worth the stress, harassment and aggravation caused by the Aaron’s staff. Granted, yes I was a little harsh to ** in person - I admit that, but I was also very upset and fed up with her antics! Surprisingly, she was rude right back to me and especially to my husband! Instead of being professional and trying to make the situation better, she made it 10 times worse.

To make matters worse, she told me that I hadn't made a payment at all on the computer since I had it, even though I had paid last month along with a late fee! ** was right there to verify that I did indeed make a payment. So again, here goes the miscommunication. Besides, I really don't believe that Aaron’s would let someone keep a computer 2 months for free. Obviously I did make a payment; else they would have come to recoup it weeks ago.

In all honesty, the Eufaula store is just a HOT MESS. If the communication issues and unprofessional manners in that store are not fixed ASAP, you're going to lose a lot more customers. This type of treatment and service is just unacceptable and uncalled for. I am going to tell everyone I know to NOT do business with Aaron’s. Additionally, I will NEVER do business with any Aaron’s Store ever again!

I asked to speak to their manager because I felt that my privacy was violated and wanted to complain. I didn't want to sue or anything; I just wanted an apology especially since I’m pretty sure that calling my family is a federal offense (it’s against the law). Well their manager tried to bring out the whole contract and cited a part that supposedly says I consented to that practice. But as soon as I asked to look at the contract, he refused and withdrew then accused me of being immature. Never did get my apology and initially, I wasn't going to pursue the matter legally, but now I just may.

Now they tell me they will take me to court. How and why? I am on a fixed income. What do they expect by taking me to court? Being on a fixed income and SSI, you would think they will get nowhere and get no money from me. They can't get money from a person who does not have it, can they? All I want is for them to just come get their items because I can no longer pay for them. I decided 2 days later after having the items that I was unsure if I could afford them or not. I never read the contract because there was a person I knew for like 10-15 years who worked at rent a center. He has always been good to me. I then found out he worked at Aaron's and I never read the contract because I trusted him. Guess that was a mistake, but anyhow I never read anything because things are always explained to me because being on SSI I rarely understand a lot of things.

They changed the locks. I couldn't get into the house. I was no longer on the lease. Aaron's met the same response. I know they were home and not answering the door. I had no idea what to do and who to call. I told Arron's, crying, that this was happening. I gave Aaron's the address of where my roommates were. I don't know what they did with it. Facebook with my roommates' delusional mother, she said, "My kids can do no wrong." Then Aaron's told me that her mother (my roommate's mother) told them that it was her daughter's things. Yet again, Aaron's could not get their stuff and had no idea where their stuff is - as well as me, I have no idea.

Frustrated that they couldn't find their merchandise (I was not going to pay for stolen merchandise), they started treating me as if I stole from them. They started threatening me and telling me, "I'm going to take you to court." The last thing I heard was that Aaron's came by and picked up everything. Aaron's didn't call me again so I figured it was found by the information I gave them. Now months later, Aaron's is taking me to court.

I informed him that I did not have any money for a payment this month. I asked him a second time to please pick up the merchandise. He said no and I said, "I will discard the bed," and handed the phone to my counselor. When my counselor talked with **, he stated a payment was needed prior to pick up to keep the merchandise under warranty. I talked it over with my friend and he immediately made the payment over the phone for $32.92. ** made arrangements to pick up the bed on April 11, 2013 between 3 pm and 7 pm.

I stayed in my apartment the entire time waiting for a representative to pick up the merchandise. I called the store at 6:30 pm and ** said that someone came and left a door tag or maybe they went to the wrong apartment. Then he said, "We will pick up the merchandise on Monday, the 15th of April." At this point, I was extremely frustrated with the process and asked my friend to talk with him. Arrangements were made for April 12, 2013. A representative came on Friday and said that we have bedbugs. I stated, "We do not have any bedbugs. I want this furniture out."

Another representative returned on the 15th of April and did not see any bedbugs but gave us another excuse not to take the merchandise. This time, they said that the frame was twisted and asked us to shampoo the rug. Although ** told us they have a place where they clean the merchandise, he continued to give other excuses why he could not take the merchandise. Not to mention he tried to make a deal with me to lower my payment to get me to the end of my contract which is 15 months.

I have stressed the importance of getting the merchandise out of my home due to financial problems, and I no longer need the merchandise. I have a bed that is paid for and the bed that belongs to your store is taking up space in my one bedroom apartment. Today, I went to the store to stress the importance of picking up the merchandise and to let the manager know about the unprofessional treatment I received in my home on Monday and to close my account with Aaron's. When the representatives were in my home, they were laughing and making light of the situation. They said the manager was on vacation and he cut off his phone so they could not reach their manager. This was explained to **.

I asked for a copy of the contract. He refused to give me a copy. My counselor shared with ** that we really needed a copy of the contract and informed him that the contract did not have a date on it. ** stated, "This contract will stand in court." I never mentioned court. However, I informed him that 12 On Your Side will notified. He handed me a piece of paper with the customer complaint hotline phone number.

After she called me, I immediately tried to reach the store manager but there was no answer and no answering machine. I made my payment online while on my lunch break from my second job. Once I have completely paid this TV off, I will never ever use this company again. I will warn my friends and family to never use them either. Even when they call you at work and call your friends looking for you, they are very rude and not professional by any means. I spoke to the manager once before about his employees' behavior. He apologized on their behalf, but I don't feel as if he meant it.

I then kept calling to ask to speak to the manager. Yap, another joke. He never called back ever. So several months later, they offered to take care of it by having a truck come take the washer, ship it back to wherever these things supposedly get sent to, have it repaired and then shipped back. OK, I'm not the brightest bulb in the pack, but any idiot could figure out I would never ever see that washer again. Suffice to say, I learned my lesson. I used them a couple of time since, but never for the long-term contract. Just get it, use it for the minimum time while saving for my purchase, then return it. One thing I did learn was that it upsets them greatly if you return the item after the initial time expires. They lose commission. Gee, that's a bummer.

The next day, I called another tech to look at my washer. He was nice, friendly and took the time to take the water that didn't drain out and properly diagnosed it. The outcome was a sock stock in the drain pipe. It took him about fifteen minutes to fix the problem. The same day, I took my paperwork to Aaron's and let them know what happened. He said he would call me back which I never got. The next day, I called him and he said he couldn't give me a refund or credit. I asked for his boss' number which he said would call me but three days later, still no call. I've called corporate, still no answer. I've been with them for about five years and have sent them plenty people. I will never deal with them again and their customer service sucks! Just wanted to warn you before you become a victim.

Finally, I made it to the counter to sign and take possession and this dude lifts up a laptop case that looks as if he carries it around with him everywhere in life. I took the laptop bag and looked closely at it. Right away, I saw that it was used. I took the laptop out of the bag and it had fingerprints and scratches on the outer casing and inside, when you open the top, it had a lot of noticeable scratches, stickers coming off the palm rest by the track pad, greasy keys and scratches on the bottom of the unit. I told them that you told me this was new and this dude tells me, "It is new; it was just on the floor for a long time."

I handed his merchandise backed and walked out of door. I have never felt so disrespected and played by a company like Aaron's. This was my first and last time dealing with these people. Jesus!

Meanwhile, Aaron's said they would track me down one that is just like the original. However, it's been over 3 months and still no washer. I currently owe less than $700 on my other account. They said they would also have the insurance company fix my floor. Still haven't done that either. Now they are threatening me with coming to get the loaner if it takes too long for them to track me down one like the original. They said the longer I keep the loaner, the more money they are out of. Really, it's not like they haven't set me over $3,000 back. I feel the $700 I owe to them is the only thing keeping them in contact with me. I feel they might just ignore me once my account is paid off.

For heaven's sake, they were calling me every day for the past 2 months asking me when I'll be in to make a payment. Every time I asked to speak to the manager Ken, he never calls me back until well over a month. I even went down to the office and I was there for 45 minutes trying to speak to Ken. He acted like he was on the phone; however, without his mouth moving. He has obviously been avoiding me. But then he has his employee calling me everyday to collect a payment. What should I do? It's not like I broke the washer. Because of their negligence, my washer is broken. Really not comfortable with paying them until either my floor gets fixed or I get my replacement. They are even threatening me with the credit bureau.

Not wanting anything for free, but rather to declare my personal credibility, I served my country for 9 years before accidentally ingesting a parasite that left me with a severe disability. While I was not disabled, I was decorated by The Congress of The United States of America, for my service. Tonight, instead of calling me, Aaron's decided to call my 77-year-old mother - upsetting her and inquiring about me. With that said, I immediately called the store only to be told that I owed a slew of late charges. I instantly knew this was a mistake on their part.

After a brief resistance, they found the error and gave in. But now I no longer want the recliner, which is still in brand new condition since I have not yet completed the "man cave" it was placed in. So I asked if they wanted me to drop it off or to have them pick it up. The girl on the other end of the line would not shut up trying to get me to keep the recliner. In the end, they said they're going to come pick it up on Monday. Bottom line: Never believe Aaron's. I found my experience with them to be the most unpleasant.

I have argued with them and have sent in $100 a month, emailing corporate several times in regards to the employee's abusive attitude and demanding that they contact me via US Mail only. No one has ever responded and they continued to call. I sent yet another email today quoting the fair collections act and informing them that if they continue to harass me at work, at home, etc, I will contact the attorney general. Not to mention the bed stunk of cat piss when they delivered it, so we had to clean it ourselves. It was also incorrectly put together, to the point where the bed almost collapsed when we sat on it.

Legally, they cannot charge you with theft, as they are technically a creditor and they need to abide by the law. The most they can do is bring you to civil court. I said, "Let them." I'll continue to pay a $100 a month and fight because they prey on the desperate. Next time, I'll just use a credit card.

I reminded them of this and they don't seem to stop. I recently just had changed my cell phone seeing if it would stop the calls and try to keep on sending in payments, but now they are calling my mom and harassing her on her cell phone. I told her to block the number but she wants to save it in files for when I file harassment charges. They will not leave her alone, yelling on the voice mail, calling me a thief and everything else. I just want this issue resolved. I offered to make payments and finish paying it off since I have a job now but they said it's too late. How can that be fair? I couldn't help that I had lost my job.

Really, this company should treat their customers with more respect and be reasonable. I told them once I had gotten a new job, I'd finish the payments of it. But they have not accepted and this has made me very angry. I also am filing stress reports towards them. Because of it, I have developed gall stones and I have to have surgery soon. I cannot be put in jail over something as small as something that can be resolved with money.

Please, I need help to see if I can negotiate with them for making payments instead of them filing charges on my account. I cannot have my life changed around that drastically. I am not a thief. I'm a Christian and don't steal. I think it's wrong considering that this company calls people thieves just because they couldn't afford it. I would have given the item back if I had it, but I don't. I almost want this place to go out of business.

As I brought the property manager where I live, she called the store speaking to **, informing him that if this infestation spread to other units, Aaron's would be responsible financially. At 7:15 PM, ** and another associate arrived at my apartment with 2 large plastic bags to cover the mattress and asking why did we take the plastic off the mattress in the first place. After covering the mattress, he and his associate looked throughout my apartment finding no other signs of these bugs. When showing him the live one I captured and one still crawling out of the mattress, ** was observed by my wife attempting to punch a hole in the box spring. When asked why he was doing this, he replied that they had to inspect everything. As my wife told him that he would be responsible for replacing it, ** then proceeded to my living room where they inspected the furniture, finding no evidence of bed bugs.

On November 20, 2012, expecting a call from ** who stated that he was going to call corporate for instructions. I made several calls asking to speak with him each time but he was not in the office. After the 4th attempt, I then had the property manager to call when ** informed her that he was going to do nothing about it, asking her why was she taking it too personally. I never heard from him calling the corporate office and explaining the situation to the representative who stated why didn't they just replace the mattress and was really apologetic about the situation. She also stated that she had just reviewed a notice that came across her desk about bed bugs. Unfortunately everyone had gone home for the holiday. On November 26, 2012, I called the corporate office again and explained the situation then hearing from **'s supervisor asking if I would allow Orkin Pest control to inspect. I agreed. Southwood Pest Control (Independent) and Orkin both after pulling up carpet and searching my entire apartment, found the source to be the mattress only.

Orkin stated that should anything read differently from the report we've verbally heard from them report to us, should be questioned. On December 7, 2012, ** stated that Orkin reported they identified the source of the bed bugs to be the mattress and they're doing nothing about it, and informed management that they're not picking it up, and that I could burn or throw it away. I am still waiting to hear from Aaron's corporate office.

I asked her to call me to let me know when to go in and make the last payment. Well, in September, I received that phone call. I was talking to a young man, and he asked me if I had trouble making my payments. I told him no, I could come in two weeks to make that payment. He became very rude with me telling me I needed to go in immediately to make the payment; otherwise, they would come and take the fridge away. I was very confused by his remark, and I told him that I was in no position to pay until two more weeks and then I would have to see if I could afford to make the full payment. He became very irate, and I eventually hung up on him.

The next day I went in to talk to them when the manager informed me that I owed a very large amount. I argued with her and reminded her of what she had asked me to do. She did remember, and she said she would take off all the late charges and interest that accumulated over the months. She then informed me that I still owed over $800.00, but that the good news was I was still paying less than what the original financed cost would be. Well, to make a long story short, I have been trying to make payments to them, but I am still getting harassing phone calls from them with threats to take my fridge away even though I have been making payments. I finally had enough today and told them to come pick up the fridge. Today, the day before Thanksgiving, they will pick up the fridge. I am trying to get the word out on this to have others be aware of how Aarons has bamboozled me. I only owed $89.00 but have already paid an additional $200.00 but they screwed me over.

He extended the payment, but made it a point to say that the accounts were paid out by Aaron's. Why does it matter? If they had acted like civilized people, that would have never happened. But it's my fault for their actions. Now in between all of this, I have filed several complaints with their complaint department that is a joke! They directed me to VP services. I spoke with Kara, who directed me to Ronnie **. This guy is a joke as well. Won't pass on messages, hangs up on you and then calls the secretary for the CEO office and tells them I'm cussing at him and whatnot! Throughout this whole process, I have been nice. The only person I swore at was David **. You do get kind of pissed off when someone ignores you, allows you to be treated like garbage and treats you like a name and a number.

I spoke with Ronnie ** today, who said he was moving my complaints to someone else and he never did. He just said, "Okay, bye bye," like a coward. Also, I have spoken to David **, who helped me with the first complaint. But hey, now he can't help me because he isn't in the district. So here's the real kicker. After being hung up on, I called Kimberly who works at the front desk at corporate. As soon as she knew it was me, she said, "Janice, you need to pay your bill." Ha! My name isn't Janice, so you're saying it's okay that I've been treated this way? It's okay that people are treated this way by people including yourself, who are supposed to represent your company? This kind of behavior is okay? She said, "Yes, we have a job to do."

Well Mr. Ken Butler, you're running a gangster-type operation because your receptionist said on the phone that these practices are okay, along with "Ronnie ** would have not hung up on you because he isn't that kind of person. You had to do something." So the consumer in this case is never right. Trying to talk to people at corporate is a joke. Some hag behind a desk who thinks she knows what is going really doesn't have a clue at how ** it is to say that type of behavior is okay. I'm officially going to the state attorney general's Office of Consumer Protection and will be sending a copy of my complaint to the Federal Trade Commission. For people who don't know the process and are being bullied by these people, look up all your options and don't back down.

Then 2 more weeks passed by and they called and said, "We need your payment plus a late fee of $5." My husband and I thought we were 2 months ahead on payments so we questioned them. We find out they want $159.00 a month! But it gets better. My husband and I never signed a contract with them, so now they feel that they can do whatever they like. We talked to the manager at least 10 times, went to the store 2 times and got lied to over and over. Finally, we came to an OK agreement with them and the manager has a contract to sign and promised me that he will bring it by our house to sign but instead, he sent two dummies that has nothing, with one contract filled in with ink pen and we were told just sign it and it will be fixed later. Ah, no I don't think so!

Now we were told yet again that they have a contract ready and will come by. They never showed up! Now today, we are receiving harassing phone calls telling us the police are going to raid our home and that we better let them in our house. What a joke. Aaron is the worst in customer service. Before going to Aaron, shop around because they will be your friend in the store and tell you anything you want to hear. Don't trust them!

I don't respect a business that will lie to me and won't stand behind their word. My father once said a man's word is all a body should need. Well, some people just haven't figured how to be honest with good customers. I will be spending $500.00 a month somewhere else other than at Aaron's. I hope that others that are having to buy their own products, once the word gets around, will know that they can't be trusted.

Upon delivery, they forgot my rug and brought the wrong lamps. When the right lamps did show up, the top screws were missing and never brought to us nor did the store ever apologize. On June 1, a manager (not the same one) called and said we were late on a partial payment of $25. After clarification of what the charge was for, we found out it was due to the coupon that did in fact need to be printed out! I explained that the store was very far from our home and that on the day that we went in, we actually made 3 trips back and forth. Hence why my daughter asked if we needed print, because she would have went back that day.

The manager started screaming, saying that it was due and that if we didn't pay, they had our credit card number on file and would charge it due to us signing up for automatic payments. I told the manager they did not have authorization to pull any money out other than the monthly payments on every 15th of the month. During all of this, no one ever said "sorry" for all the problems.

This was not our mistake; it was the communication between managers. One said we didn't need to print out the coupon; the other said we did weeks later. In my opinion, Aaron Rents of Las Vegas, Decatur Blvd. has the worse customer service I have ever encountered. They take zero accountability for their mistakes. I have asked them to pick up their items, because I do not want to contribute to a company that treats their customers like dirt.

First off, they never called to let me know this. Then, they still wouldn't call when they had their "replacement options" for us to choose from. I had to call back continuously to get any information. As far as their "replacement options," they said they could get me a 42-inch LCD or a 50-inch projection. I did not spend the last two years paying for a 52-inch to pay it off and end up with a TV 10 inches smaller or even 2 inches smaller of a worse quality. It is absolutely absurd that they will call me within 15 minutes of me being late for a scheduled payment, but they cannot pick up the phone to fix their problem or apologize for their inconveniences. Also, on several occasions, at least 5 different times, I called them to update my contact information; however, if I was late or if they needed to get a hold of me, they wouldn't even attempt to call me but contact everyone on my list and harass my co-workers at work. Each time I found out they were contacting my references or workplace, I would call and once again update the same information I had previously updated several other times.

The first bill came, I didn't pay it and called the store asking for delivery of the 5 other items and I would happily pay the bill. No call back again. Finally, 8 weeks later, this past Friday, the furniture appears and is delivered. Today, the Aaron's truck came to repossess our newly delivered furniture for nonpayment. I only had it for 2 days and tried to explain to the Aaron's rep. He made numerous excuses about trying to deliver it multiple times and calling, but no one was ever here. Well I work from home 6 days a week so unless they came on Sunday, someone is always here and they had my cell phone number and house number.

It is a shame that the only way I finally was able to speak to the GM was when the driver of the truck here to collect my furniture called him for me. 8 weeks with no response is inexcusable. All I wanted was someone to tell me my furniture was ordered and when it would be here. Horrible service and I will never ever order from here again.

Then I lost income in April, UE stopped and I got sick again. I got a call on 5/9/12 from the police saying Kevin, the manager, was filing a report of theft as well as the company and had charged off Dell. I was in collections as I was behind 6 weeks. When my aunt tried to call as I was at the doctor, the store manager Kevin (who mind you in the past had no problem speaking with her in Feb 2012 when she helped me pay out $515 paying them through 3/15/12) told her he would not speak with her. I take meds and was just too groggy yesterday. I am calling the police today to explain the situation, but I think it's terrible that they even filed a report after all the money I have paid. I was afraid to tell them the items were stolen and broken.

My aunt just read the contract and realized that if the insurance I have been paying doesn't cover, then I am responsible only for fair market value and not to exceed cash price. The netbook and TV were grossly overpriced and used. I looked on eBay and can barely get $125 (cash price $330) on netbook and $200 on TV (cash price $459). Dell was new, but on eBay, it's selling for $285 (cash price $809). I am going through severe depression as a result for 6 months. First, homeless in 2011 after losing job (college grad too). My aunt and her sister have been trying to help me since last August to get through this and I was doing better till February, when I had major family issue with my sick mom. I have no problem per the contract paying the fair market value as stated "if lost or damaged".

I am worried that they filed 3rd degree felony charge as I did not steal the items, but a victim. I cannot believe this company. Stay away from Aaron especially Palm Harbor, FL store as the manager Kevin is rude and mean!

I told them to send it back. It would be back the next Wednesday. Well, guess what? I have now waited 2 weeks and I am still being told, next Wednesday! And, let us not forget that you have over 300 stores to deliver to and it takes time. Well, guess what? So does Rent-A-Center and they can get their merchandise back when they say they will. This is a small town and believe me, word gets around pretty quickly around here. Not only will I never do business with you again, but my family and my church will no longer give you their business! Shame on you and your business practices! Not that you care, nor will I ever get my computer back fixed. By the way, I got this computer from Rent-A-Center!

This was in January. I have not made this month’s payment, waiting to see if they had my new computer in yet. I asked to speak with the man who has been handling this, and the rude man, with the name of Bob, would not let me speak with him and told me he was busy on the other line. He refused to let me talk to him but wanted me to talk to him. I told him I did not want to talk to him and I wanted to talk to Bruce. He said, well, I am the account manager. I said well Bruce called me not you. After he was very rude to me, I hung up on him. My husband immediately called back to be told now that he had stepped out.

This place is a joke, scam and extremely rude. If you must rent-to-own, go to Rent-A-Center or anywhere else, but this place, it is a complete joke and waste! I have called the 1800 number to be told that someone will call me in 72 hours, which I do not believe, because I filed my first complaint via their website and was told I would be notified in 72 hours as well, and nothing!

Well when it came time for us to pay the pest people, they did not want to help at all and told us it was brought from something else, even though our dates of it being delivered matched the bites all over my 5 year old. Now, here we are trying to get them to pay the hundreds of dollars in cleaning laundry mattress which covers time off work and that is why we are suing them. Please take your business elsewhere if possible. This place is dirty and they don’t care about their loyal customers, just their money.

Fast forward about two months, my washer would pause the cycle by itself so I called and asked if they would have someone come look at it for me. They came a week later and told me that I needed to take the cover off and remove the filter and clean the filter in the washer (when it was on my lease that they fix it when/if it breaks while I am under lease). Fast forward again another five months, I get a new house that does not have a stove or a fridge and I have a one-year old so I needed both. I could not afford to buy one out right or I would have only option left was either used or Aaron's. I didn't want to go the used route because when it comes to stoves and fridges, I like to know what I'm getting myself into.

My husband went and had it all set up for delivery. We were told between 3:00 and 6:00 it would be delivered on a Wednesday and told us if it was not there on time, we would receive a discount. Husband was told that all equipment would be hooked up. They were not there until after 7:30 that night. They came in, put the fridge where it belongs, threw the shelves in it and adjusted the temp. They brought the stove in but did not bother to take any of the cardboard boxes from the stove which contained my burner covers nor did they bother to take the cardboard from the stove. They spent 15 minutes on the phone while inside my house and they were supposed to be setting up my merchandise. We had to hook the stove up ourselves.

Husband called and asked to speak with someone about how rudely I was treated and was told, "I don't know what to tell you." Their customer service is poor, extremely poor and I will never recommend them to anyone. If payment is not made on the exact day it's due, they call you four times a day harassing you. They know my husband gets paid every 2 weeks our payment is due on the 1st so if he gets paid on the 3rd or the 4th, normally on payday we deliver cash or check. They continue to harass us calling several times a day about making a payment even when we have them write down we will be in on this day. They have bad lack of communication, the sales reps are rude and the delivery guys are rude as well. Next time, I will save up the money to buy something outright from Sears or another store. I will not waste my money at a store where they do not value customer service.

In the past, I notice that there was a problem with her account. Even though it had Regina’s name and correct address, it had my social security number on it. I assisted Regina but she sign for her account. I sign for her temporarily while she was at work and I was told by worker it would be transferred back with no problem (at the initial time of obtaining the furniture, I had no employment or income other than child support arrearages of $25.00 weekly). Regina faxed papers in to the Aaron representative (paystubs, etc.). I sign to receive her furniture at her home while she was at work.

The problem I have is that ever since Aaron placed Regina name and address to her account, they fail to place her social security number to the account as well. I also asked more than one representative and more than one manager to fix the problem (I came in to the store multiple times and called many times as well).

Recently, Regina moved from ** and initially I did not know where. When Regina desired to move from her new location where she lived with someone I asked about her Aaron account. She told me she was three to four months behind. Regina let me know she was having problems with the person she moved in with and desired to get out of his home immediately. I and other people helped her move out of the person’s home (she claimed domestic violence).

Regina became a guest in my home while she figured out what she needed to do. Her furniture from Aaron remained in the person’s home. I told Regina I could loan her money (that has started) for two weeks and she would have to pay me back when she got paid. I could not do more, currently I am in bankruptcy and cannot afford to give anyone money. Regina and I had a disagreement that caused her to leave my home where she resided as a guest for three days. Regina was previously told she could reside in my home as a guest (no payments for any services rendered or tangible things given except gas for her transportation back and forth to work) so she could pay her debt off with Aaron and get her finances together. I did all of this and offered these things because Regina found out last week that she is 6 weeks pregnant and has been a victim of domestic violence.

I again went to Aaron and asked to speak to two managers because Regina is no longer a guest in my home. I was interested to know how many payments she was behind. I spoke with two managers one of whom was **. I asked why was the furniture still with Regina since he verbalized he was picking it up over 6 months ago. ** let me know he was unable to pick up the furniture because she did not answer the door or phone (I felt that she should have received some paper telling her of Aaron’s position and intent). Information should have been left on her door and at her job. Aaron knew her job place and job phone number. Again, Regina moved out of her apartment ** approximately at the beginning of the year (2012).

** let me know that Regina’s account had been turned over to the state attorney’s office approximately 15 days ago. I ask ** (manager at Aaron) could he please call Regina now by phone at this current cell phone number of hers and notify her that her account has been turned over to the state attorney. He verbalized he could not tell her that but I could tell her. I notified family to notify Regina of the status of her account. I gave the manager the current cell phone number of Regina (**) and her storage information (Uncle Bob’s Storage #**: phone number **, located ** Jacksonville, Florida 32210). Her storage number I fail to recall. I know it is in the 400s and directly behind the storages to your right upon entering the storage front gate. I told the manager her furniture is currently there but I don’t have a key (Regina remove my name from access after our dispute).

Again, I gave ** my full name, Deborah **, this time my cell **, and asked him to fix the account so my social security is not showing under Regina’s account information (which is a horrible error on Aaron Rental behalf).

Then I didn't hear anything from them for three weeks. On the first, I went in to talk to the manager about the machine. I then noticed there was another washer, the same one in the store. So I asked if I can have that one. He told me he was going to take off $20 from my bill and he was going to send me the washer in the store. Now that one also said brand new on it and they were going to bring it to me on Saturday. When they came to bring me the washer, they came in my house and tried to fix the washer. I told them why are they trying to fix it when the manager, Tony, said they were coming to just bring me a new one. So they called Tony, the manager and told him it was not leaking. So they told me if it was not leaking, they cannot change it. So when they left, they left the washer running and I went to my basement to check on it. The same problem was happening, water leaking from the front door.

I then called Tony, the manager, back and told him I was still having the problem with the water leaking. He then told me I refused to make the payment for the washer and dryer to the guys who came out to my house. I told them I was going to go and pay Tony, the manager, myself so we can talk about this issue. So when I called him, he was getting nasty with me, telling me I broke the washer. I asked him how he told me by overloading the washer. I then told him, "How are you just going to say I broke it now when they can't see how much clothes I put it in?" Then I told him I've been a customer of Aaron's for about 4 or 5 years now and everything I got from them has been giving me problems.

I got a 36 inch TV from them that doesn't work. As soon as I paid it off, the TV has a hard time staying on. It will cut off and on. I then got a brand new flat screen TV that gave me problems, change from HDMI1 to HDMI2, the button to change it was messed up when you pressed it, the volume would go down. So they gave me another TV and I paid that off now. The TV they gave me will cut off by itself then will cut back on. Then I got a surround sound from them and one of the speakers was blown. They then replaced that. So when I was telling him all these, he told me the surround sound I broke I ask how he told me I was putting it too loud, I then told him the volume goes to 50. I only put mine to 20 to 25, no higher than that. Then he told me with that washer, he was going to give me the new one in the store and after he did that, he was done with my washer.

I asked him how he could be done with that washer when something could be wrong with the new one. He then told me he has rented a lot from this store and not one has given him a problem. I was the first one. I then asked him for his boss number so I can talk to him because I feel he was every rude and unwilling to help me when I am paying for something brand new. And also, I don't see how it's brand new when they brought me the washer and dryer when on both of them, the front door has a lot of scratches on it. If it was brand new, they shouldn't look they way they do

While I was on the phone with the lady, she said, "It just pulled your son's name up as the owner. We will get it fixed and back out to you soon." I have not seen it! I was renting two mattress and box spring should have paid off two years ago. One they came and got. After being put through all this harassment, I find out they took money off my debt card without my consent. Then they ran a check that was altered that was not suppose to have been cashed at all. So they said I'd have to return the merchandise. We set up a date for them to come get it. I was put in the hospital.

When I was released, I was called and rudely informed that if they did not get their stuff back, I would go to jail. We set up another day. They came out, picked up most of the furniture and washer/dryer, TV but left sectional and recliner. Lap top was in shop. We returned the laptop to the store and I am still getting calls. They still come to my home and they are still contacting family and coworkers causing more problems. They should not be allowed to do this. The reason they left the recliner was because it was paid off. But the couch pre-owned when I got it they broke the leg off moving it. But yet they still can act this way? They should be shut down and charges filed. I even paid for furniture I never got from the repair dept: bluray player, surround sound, Xbox system.

I then decided to have them come pick the furniture up. The manager assured me that they would come promptly at 11am, but they did not show up. I called to see why and asked them to come at 4pm the same day. They were late then too. I am so angry with them that I will never step foot into one of their stores again.

By the 25th of January, nothing happened. I called Bret at the store. He said he'd take care of it, but he never did. February 2012, Bret called me back and said he'd take care of it before close of business that day. He never called. I got on the phone with Rob at the Chico store (complaining) and he called AJ who never called me and on February 25, 2012, I got hold of AJ, and he said he would discount our new TV, exchange us and take care of it. He admitted there was a communication breakdown. Well, we went in as he asked. There were some nicer TVs. None of the 32" would do as they were all sub-standard from the TV I was leasing. Keep in mind, I have made all ten payments meantime and never watched my TV but sparingly. AJ stated he would make it good. He said he'd credit the money payed toward our TV at the rate of 15% off the rental of any other TV. I thought, okay...we'll just pick out another TV. There was a lovely Phillips 47" TV on the floor marked $99.99/month. Adding a 15% discount, that makes it $84 a month, plus tax. I told him we'd take that one, but he stated it wasn't $99.99, that it had gone off sale and was now 109.99. I asked him if he could lease it to us for that price, and give us our promised discount, since it was advertised publicly on their floor, tagged on the TV for that rate, and he said no.

Sheree came over at his request and he asked her to change the tag. At that point, I realize this guy is not on our side at all. He's really trying to soak us. Then, he adds it up, and says when applying our discount, the total for this Phillips TV would be $107 a month with tax. No way. That, my friends, is called creative math. He created what he wanted the math to be. So, we went to the counter to see his math and there on the counter is a gorgeous sharp 60" TV for $99.99 per month. I said, "may we take the 15% off this TV instead? " He stated in reply that he couldn't sell us one. He had been instructed by Aaron, his regional manager not to sell us a new TV. Long story short, we were not getting any discount, no replacement and I told him I'd like to speak with Aaron (always nice, I am, but I am tired of this) and I went home and went to my kitchen, sat down and broke down in tears. I am so frustrated, here I am...crying like a little girl. These guys have jerked me around for ten months. The left hand of their store has no idea what the right hand is doing. This store, by the way folks, is the store in red bluff, California. I have payed out just under $400 for a TV I cannot watch. No replacement is offered, but some old, ugly TV that I don't want, and I am not allowed to buy a new TV at any discount, although they promised me one. I filed with the BBB, but at this point, I am so frustrated, I just wish someone would do something to fix this! Please, please please. Please? This is a consumer complaint from a very upset and tired consumer.

The general manager told me that making my payment late was not possible and in fact they couldn't work with me at all. I was very upset. Not only was I upset with being told one thing and then told another, but this lady, Cora, was extremely rude to me. Whenever I would try to explain anything, she would cut me off and talk over me. She ended up hanging up on me. I called the store back after she hung up on me and the phone was picked up and immediately hung up again. I called again; the phone rang and rang for about 10 minutes. She was obviously avoiding my call. Cora finally answered and was very rude!

I just couldn't believe this lady was a general manager of a store and was allowed to treat customers this way! I asked for the corporate phone number and she gave me a very hard time about it. I ended up finding the phone number on google and called and made a complaint. They took my information and I explained the situation. I was told corporate would call me back but they never did.

I again had to deal with Cora this month. She is still very rude and hung up on me again. This is ridiculous!

I completely regret doing business with Aaron's and I will never go there again. I will let all my friends and family know about my terrible experience. I cannot believe that this company can get away with so much harassment and terrible treatment to their customers.

Well, we weren't about to do that, so we asked them to come to some sort of reasoning about the matter that was not our fault. He said he would not and that the balance was on us to pay. We refused to pay and kept paying our online bill, but they were taking the said balance from our monthly payment to pay that and then told us that we were behind in our monthly payment due to insufficient funds! When we stopped payments and asked that they get the matter sorted out before we started payments again, they started harassing us by way of phone calls and threatening to send the cops to my house. They called my husbands job and told the situation to his supervisor, his fellow employees and his boss had at one time been a client of theirs and they called him at his home to complain to him and threatened to have him brought up on charges as a co-conspirator!

The last straw is that they have been coming to my house. I live in a gated community. They told the gate guards that we called them in for service repairs and they have threatened my children and have attempted to push their way pass my 18 years old son and proceeded to curse at him. This is appalling and not fair for something that was their mistake.

In November, I experienced financial hardship. I contacted the store and spoke to the manager, Jeff. As soon as I explained to him my situation and asked if I could pay a week or two late, he became very rude and condescending. He said that they were going to just come and pick up my furniture that day since I chose not to make a payment. This was the first time I was late on a payment. I explained again that there was no way I could make that payment in full on the 1st and asked to speak to someone above him because of the way he was treating me. He became even more rude and told me that even if he gave me a number to make a complaint, that they would side with him and force me to make my payment that day or pick up my furniture that day. I asked for the contact number anyway.

When I called the other number I was given and explained my situation, the lady took my information and entered it into the system. She said that there would be someone from corporate calling me within 72 hours to resolve the matter. I received no call from corporate. The sales manager, Mark, began coming to my home several times a day. I wasn't there so he would leave notes each time. The store was calling my phone up to three times per hour. The automated system was calling my phone every hour as well. In one day, I had at least 30 calls from Aaron's. That is harassment and extremely unnecessary.

I finally ended up borrowing the money from a family member and paying a half payment that day in the store. They charged me $52.09 for a half payment, even though my full monthly payment was only $95.39. When I questioned this, Jeff told me that he didn't know what I was talking about and that that was the correct amount for a half payment. I told them I would pay the remaining amount around the middle of the month and I was not asked to sign anything, nor was I told anything. I made the rest of my payment (another $52.09) on December 15, 2011. I was harassed from the 1st of that month until I made the remaining payment on the 15th. I paid my January payment online on January 1, 2012 because I did not want to go back into the store and have to deal with Jeff or anyone else who worked there. I have since looked at my receipt from the day I made the partial payment, and it said I had 43 of 45 payments remaining.

I called the store last Thursday and asked Mark what my remaining balance was. He stated over $900 (which cannot be correct) and when I questioned him about why my lease agreement had been changed he put me on hold. Jeff got on the phone and told me that he didn't know what I was talking about because they didn't offer anything over 24 payments. I told him that I had a receipt showing that I had 43 of 45 payments remaining and that I signed up on a 24 month lease agreement. He became very rude again and I told him that I knew that there was a 48 month payment agreement because it gives the amounts and terms on my agreement that I have kept on record. He repeatedly told me I didn't know what I was talking about so I hung up the phone.

I have never been treated so badly by someone at a place of business. I don't mind to pay what I owe on the lease agreement that I signed on for. But, I feel that they are trying to extend my agreement so that I will not only have to pay extra interest but so that they can charge me twice as much for my purchase. I would appreciate it if someone would contact me and let me know what can be done. I have called the store repeatedly and have been told there is no contact number to the company to make a complaint or to resolve an issue. In my opinion, that is not good business. Thank you.

However, I called on Jan 27th about a letter that I'd received from the corporate office about a last payment. John told me to disregard that letter. I asked how much my payoff was, he told me $719.00. If you credit me 5 payments back and gave me 120 days same as cash on a $899.99 set, how do I owe $719.00? I'm confused especially since I have this in my new agreement signed by him.

I filed with the Consumers Board of Pennsylvania with averment to what they gave the Consumers Board. My bank statement revealed that my contract was in compliance, so from that day of September 20, 2011 until January 25, 2012, he filed nothing in the court because he knew my bank statements would not get him false statement and gain access to my funds at the bank and would show false statement were stated to me and accepted full payment for the furniture when had rented out to another consumer. I just filed criminal charge after they gave false statement to gain funds from my account. This company has illegal gained fund from my account by falsifying that my furniture was at store waiting on my request for delivery to my new apartment. This is violation of wire transaction. Why have they not been prosecuted with all the complaints lodged by other consumers and myself?

Very loudly gave the credit card number with my expiration and my 3 pin number in the back. I told him to softly give my number and then when he lifted his hand up to shut me up, I was then ** off. My neighbor came out and said that guy was rude and not only was rude but they heard him calling out my numbers. I called Eugene, the store manager, to tell him what happened and hopefully there is action to be taken. I was a very satisfied customer for 2 years until tonight. It only takes one incident like this to have them pick up my TV. I have 3 already and it's okay. I have always been on-time until the last 4 months paying no more than 15 days late. Eugene, the manager from the Vallejo store, is very polite and easy to talk to but it's with employees like that you can lose your business.

I am looking for full retribution! I want Aaron's Inc. to either report my completed payment amount to the three credit bureaus, or I want a complete refund. My agreement number is **. Owned by me, Scott **. Item number **. Serial number **. SKU number **. Description as written on my preferred customer ownership certificate: LPTP HP, 4/320, 12.1 AMD Turion X2. Date: 06/04/2011. Store: F1037. I want management to contact me to either let me know that this has been taken care of or to let me know that I will be receiving a complete refund. Please report my completely paid total.

Now they are calling and harassing my parents and my husband’s parents. Also, they are calling me when I am at work to the point where I do not turn my phone on anymore. They called my house in one night over 10 times. I was at work. But when I try to call them, they put me on hold and conveniently forget about me. I think that they are harassing and getting worse. They are not as organized as they used to be. I had to send a fax to them tonight because I couldn't get through to the phone lines that I would like to return their merchandise.

I am only 3 days late on the camera which was only supposed to be $69.99 a month now turned into $149 a month and for a year instead of 6 months. I'm just tired of their lies and lack of communication about posting comments or calls that are made on the account.

In October 2011 my ex-husband lost his unemployment benefits and the child support came to a halt. My 17 years old son was injured playing football and had surgery in November 2011. I had made all my payments up until this time. They call constantly, go to my home, threaten my daughter, and discuss my finances with my daughter and family members that they have also contacted. I called JJ the new manager today and explained the situation and I asked them to wait until the end of January and I would just pay the set off. They refused. I then figured out their scam. We rent/lease for a period of time. They charge a huge lease fee and then when you can see daylight at the end of the tunnel, they want the merchandise back so they can lease it out to some other poor un-expecting consumer. This company lease, repo, re-leases, repos, and releases merchandise. Their customer service practices are terrible, and I am pretty sure they will be followed in a class action law suit at some point in time. The laundry mat is bad but anything beats doing business with this company.

Seven days before it was due they started calling and showing up at our house threatening us! "If we do not receive a payment we will have you arrested for theft" I am very unhappy with how these people handled there customers. They are rude and highly unprofessional! The company closes at 7pm and they were banging on my door at 10pm. We have young children and work at 7am. They call at least 8 times a day and leave threatening voice mails!

I'm am about to file harassment charges on these people! We spoke to Nick and told him that February 1st, we would be paying the full amount on the set. At this time he agreed yet the harassment continues!

He said, "What you going to do if I don't? " His helper just snickered. I said I was going to call the police and he said to go ahead and he would have me arrested for being a ** thief. Once I dialed the police, he and his helper walked to the side of the property and said we are off and we are not going anywhere. Then Aaron's supervisor showed up and tried to come on the property and I told him to stop, that the police had already been called. Their truck was blocking my driveway so I told them they needed to move it. The helper just laughed and then I said I would have a tow truck called. Terrence said to go ahead, but their supervisor told them to move it, so the helper pulled it up far enough to block the entire driveway.

Once the police arrived, I told them what was going on and the supervisor tried to convince them they had a right to enter my house. Thank goodness the police knew the law and told them they did not and that it would be in their best interest to leave. Terrence and the helper got into their truck and the supervisor into his personal car and left. Before the police left, they told me that if they come back to give them a call and since I told them not to come back on my property that if they did I could have them arrested for trespassing.

I work for a very large retailer as a corp employee in the field and if I ever talked like that to someone, I would have been fired on the spot, but their supervisor thought it was funny.

The are all born from ***. At that place, Vinny, the manager was mean nasty and he is the *** himself. How humiliating. All I needed was a bit of time and I was willing to pay even double. I just needed time. This *** just would not leave my driveway on New Year's Eve. I had a house full of company. They all have to rot in ***. I am calling Help me Howard from channel 8 news to let everyone in Connecticut know what greedy, heartless ***. Please help me get the word out about these ruthless ***.

The young man did not check the laptop to make sure it was operating; he just gave it to my son. I was then informed that I broke it and they were not responsible and I had to pay $300.00 to have it fixed. Well, this laptop is not my laptop; the serial number I gave HP does not match this one. So I felt that I was stuck. Now I have learned my lesson. I purchased a new laptop for less than $400.00 and it is better and have everything I need for class. I will give them the money. I feel I have no other choice, but never again. I would have paid more than $700.00 for a used older model laptop. My advice: do not get electronics from any rent to own. The age, and if the item is new or not, is not known to you the buyer.

From the experience I've had with them, I don't trust them with my banking information. I have always made payments but they have come to my home twice while I was at work and they have called my neighbors, divulging private information. I will never do business with Aaron's again and I will not recommend them to anyone because of the phone harassment.

After my conversation they continued to harass me with phone calls and trips to my house. While at my house they looked through my windows, and they even went to the extent to unscrew my outside light in order to see better. While one was doing that the other one went around the house to see what other windows he could peer in. I have always paid them what I owed plus and tried to keep a good business relationship. The obviously don't know how to do business and they don't care about keeping customers. Shut down. Don’t hire crack heads. They don’t follow the company rules.

On12/2/11, it started the same mess all over again. I contacted the GM, Kenny, who said it would be pick up and fixed in store, there are no employed appliance repair men! I just paid tripled for a dryer that was in my house for less than 4 months and they refuse to even give me a discount on a used one!

Please help! Also, during the last year, I leased a Camcorder that caught fire. They would not replace and blamed me. My son just got injured on a bunk bed that supposedly passed their 7-point inspection when 2 slats broke while he was sleeping and he fell onto the floor! For that, they also blame me!

They have been calling and harassing me on my land line and cell phone, leaving messages. Sending mail.

Now they started coming inside my apartment building and coming to my door and posting threats to take back the laptop five times now, which I'm contesting I completed the payments due. They are harassing me so much now. I can't eat or sleep well. I feel I may have to report them to the police or something. I block their calls on my land line. I'm thinking of changing my cell phone number as well. I've kept all of my documents and notices with their hand writing they've left on my door knob of my home.

I have asked the manager to replace my food both times and send me a different model refrigerator because the model they give me is worthless. He wanted to charge me more money for something that is the company fault. I showed not have to pay the price for their junk that they are selling to good, honest, hard working people like me who pay on time. Please Help.

Atlanta, Georgia (PRWEB) November 11, 2011. Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Aarons, Inc., one of Americas leading rent-to-own companies with over 1,900 total stores. Aarons leases furniture, appliances, and electronics to consumers usually with the promise that, after a certain number of payments have been successfully completed, the consumer will own the items.

The new lawsuit alleges that Aarons has breached its lease agreements by refusing to provide pay-off information to consumers and through other improper practices. The suit further asserts that the company has used unfair business practices, false advertising, and misrepresentations to induce customers to enter lease agreements that are not as favorable for the consumer as represented. The claims also include unjust enrichment. The case, styled Clark v. Aarons, Inc., is pending in the Superior Court of Fulton County Georgia and has been assigned Case Number **.

According to the suit, Aarons rent-to-own business model is in reality the extension of credit through consumer loans disguised as leases for the purchase of goods. The suit alleges that the difference between the market value of the goods and the total amount of payments made by a consumer constitutes interest. State usury laws, such as the civil and criminal usury statutes in Georgia, impose a cap on the amount of interest that may be charged by a lender. The suit alleges that Aarons repeatedly violates these laws.

Further, the suit alleges that Aarons deceptively markets its well-known offer of 120-days same as cash. According to the complaint, this offer purports to allow consumers to buy their furniture, appliances, or electronics from Aarons for their market value so long as the consumer pays in full within four months. The deception, as alleged in the suit, is that Aarons regularly and proactively attempts to prevent consumers from taking advantage of the 120-day offer by failing to provide them with their outstanding balance or pay-off amount in a timely and appropriate manner. If you wish to discuss this action or have any questions concerning this press release, please contact John **, Esq. by e-mail or by calling **.

You are my last hope. Please contact me or I will take further action, which I do not want to do. We paid for the computer in good faith and we expect to be able to use it. Please call.

My mom was so upset, she said he wasn't supposed to put the man's business out there like that. He should have called the man to his office and talk to him privately because we did not need to know that the man didn't make his payment and were just partial payments. I have never seen a manager conduct business like that and I hope I will never have to see this type of behavior and threats as well again.

Let your payment be one day late and they are harassing you but if you need them, they are there for you. I should have stayed at rent a center--they did come out the same day if something went wrong. I'm thinking of going back to them.

We called Aaron's and told them that they had to come and fix it; no one showed up. My ex left me and she called Aaron's to tell them that they needed to come get their stuff as soon as possible again. No one called her back. She called again and was told that someone would call her back--no one did. Now, we lived in a secured building, which they knew that in order to come in, you need to call first. The doors here are always locked that even friends and family can't get in unless they call first.

I got a phone call today from someone who wasn't even on the Aaron's papers saying "I just left Aaron's and they said that if we can get them into your building, we can have a few free months." Now, that is a breaking and entering, talking to people who know nothing about the stuff and I want no part of it. This is my place and my ex does not live here anymore. I would like Aaron's in Woonsocket, RI on Social St. to stop talking to my friends and family.

As far as the Aaron's junk goes, it went with her when she left. She called them to come get it and they did not. I don't know who else to take this to but I am tired of hearing about it. If the Aaron's store in Woonsocket, RI did their job right and came to pick up their stuff when asked to, then I wouldn't have to sit here and type this. But enough is enough. Next step is a legal action. My friends and family don't want to be involved and neither do I. Thank you.