Aaron Rents Reviews

I understand Aaron's wanting their payment. I understand that they may get burned at times but to be perfectly honest, it appears that they are the one doing the burning. I've already exceeded the worth of these items with my payments. I have 6 left & even though I know I've been ripped off I have every intent to pay them off. I can't stand this company. No wonder the CEO had to step down due to anxiety & health issues.

In good conscience how could you form a company & train employees to prey on the community as they do. No doubt I understand the need to reign in the Want Monster. But c'mon do ethics play a part in business at all anymore. Is it ok to bilk someone of nearly $4,000 then come to grab those items up to resale when I've made it clear I'm waiting on a much overdue payment to come in that will enable me to pay them off? Any of our well established furniture stores would have sold me these items for about half as much. I need to learn to save my cash for 6 months or so to #1 enable myself to go to these local businesses #2 to avoid doing business with these ruthless people. Buyer beware. Please. This business is making money hand over fist in this economy (go read an article on Alpha business review). I read another article where the owner openly stated that an $1,100 bedroom set would end up costing the consumer $2,600 on their lease program.

The first time I used the washer on large cycle, it leaked from the top and continued to do so until they picked it up a couple of weeks ago. I mentioned it in several conversations to Adrian, AJ, German, Rose and Misty. I called them a month ago to come pick up the equipment. AJ laughed and stalled on picking it up. Sure they were collecting a lot of money for dirty defective equipment for 15 months at $978.60. When Shelly called about a past due balance that needed to be covered and I mentioned the issues I had over the course of the year, her comment to me was "pay the past due and we will fix the equipment".

I asked for a receipt when they picked up the equipment and they refused. I received a threatening letter dated after the payment was made and in a different amount. When I called a Wills says was an error and to disregard. I asked for something in writing stating they received the defective equipment back and the account is closed with a zero balance and he refused, told me to use my bank statement for proof of payment. How does that prove I do not owe Aarons any balance or that they ever received the equipment? I asked to speak with Wills's manager and that man stated he would have the store send me a receipt for the $86.66 final payment.

Again what will that prove as far as the account being settled? Customers should not be forced and threatened to keep or continue to pay for defective dirty unhealthy equipment. I think what this store did in taking money under false pretenses and laughing at me knowing they would never get anyone else to pay for dirty leaking equipment after trying to give me dented equipment "as new" that was defective and charging me is illegal. At the very least it is deceptive business practices and people do not like feeling they have been taken advantage of.

I went from a $13.00/hr job down to an $8/hr job. This has played havoc with our finances. We are having a hard time paying for everything, and I have expressed that to Aaron's on several occasions. My husband works 3rd shift and sleeps during the day, yet just like clockwork, they come to the house during the day and wake him up. It's ridiculous... Now they had an attorney send us a letter about returning the items!! What a joke!! Especially when we only have 6 or 7 more payments to make... I will never ever rent from them again!! I hope no else does either!!

I am late for October, but by 10 days. They have come to my door repeatedly. Today, Saturday, they were at my door at 8:20am. I tried calling the store, but they were still CLOSED. These people are ignorant, loan sharks. I have no intention of defaulting, or not paying my bill. However, at times, people have financial issues. My complaint is for harassment, the non-stop badgering by Aaron's to my phone, my friends, and my place of residence. I finally told them if they showed up again, I would call the police. Collecting a debt at someone's home is illegal. Don't ever rent from Aaron's. I will make it a point to check the Affairs website before I do any type of business.

My daughter was scared and asked me why they asked so many questions in the manner that they did. I was upset and called for an explanation. Someone told me I would have to go in and discuss that matter. I did! I asked the girl that was assisting me, who called my house and spoke to my daughter in the manner that they did & that I would like to speak to them. I was interrupted by an older man standing next to the girl that was assisting me. He told me, “I call when you don't show up to make payments as you agreed to.” I told him I had no problem them calling my home if necessary; however, I thought that he should be a bit more professional and deliver his message with respect. I went on telling him that I always pay a late fee whenever I'm late and that I have no intention on running nor hiding from them in hopes to keep their merchandise.

He asked if I worked and I told him I was a student. He went on to tell me he was going to go to my school and in front of everyone he was going to yell at me and ask why I didn't make my payment. I found his behavior to be impulsive and disgusting being he is the store supervisor. As I was talking to the girl who was taking care of me, he demanded I stop talking to her. I refused and he literally grabbed her from her shoulders from behind and walked her to a small room behind the counter. It was mind blowing to see such a grown man, supervisor of this business, act the way that he did in front of other customers.

He mentioned I was trying to make the rules there when I clearly wasn't. I corrected him and said to him that in my house, I made the rules and that I would not allow him to call my home and speak to people as he wished. He added that he would call and say what he wished if I didn't make it on time to pay. Now they won’t get a response because I choose to ignore all calls from this point on. If I'm late, I will pay my late fee.

I do not plan on renting from Aaron's Rentals ever again for this SUPERVISOR'S actions and hope that he gets fired from his job for he has no idea how to speak to people in a professional manner. I can see Aaron's Rental's losing a lot of business if this problem continues. Friends have told me that he has been rude to them also in the past and some returned merchandise. Shame on him!!!! Where can I locate the Corporate contact information? I plan on reporting this guy.

Everyone who came to the door they said I'm a thief. They were screaming my name. My son's babysitter was there. She just walked down the street and then when she came back, they put their foot in the door and wouldn't move it. She had to push the door. She said they called the cops. The cops said they can't force her to give the TV and they are not bill collectors. She called them to explain. They said they are on their way to my job with the cops for grand larceny. She called me and told me. I said, "Just give them there **." They were running my business so obviously they spoke to my neighbor because these neighbors are nosy. They can be charged with defamation of character and can be sued for asking my business. They don't know if someone wants to kill me. Nothing. They were rude.

Now if the ** wasn't so rude banging down the door, screaming my name, hate adding whomever came to my door and saying I'm a thief, they would have gotten there * but because she acted like an ignorant ** with no class, they're not getting **. If you want your things, act civilized instead of like donkey. My cousin came to my house and she asked them what's the problem. The girl says she want her **. So my cousin acting like that, "Come on act different than that. Do you think you're going to get it acting like that? You're telling me business you think you know. I could be a killer. You don't know that." She still didn't care and still was a donkey to the babysitter. I would advise whomever never rent from AARON'S ever again.

To my surprise I was home ALL day and no one ever knocked on my door. I called the next day at this point completely frustrated and they said someone came and I didn't open the door. They stated they had no drivers that day and they would call me the next day (Wednesday) to schedule a pick up. No one called me until Saturday. I missed their call and called them on Monday. I spoke with their manager who tried to tell me at this point since it has been 30 days I need to make a payment. I said "NO you have not come here!" He stated they have GPS and their drivers are tracked at my house. I stated they may have parked in front of my complex but NO ONE has EVER knocked on my door. He then stated they would be there that night between 4-7 pm. I said "Perfect I will be home. My kids do not have football."

My husband sat at home from 4-7 by the window and no one ever showed up. At 6:53 pm I get a call from the store and the girl says "I'm calling because you broke a payment arrangement and I want to collect your payment." I said "I will not be making a payment. Someone should be at my house in the next 7 minutes to pick up this sofa set." There was a man in the background saying that someone came to my house and we refused to give them the sofa set. I became furious. The girl hung up on me. I called the store back and spoke to the manager who stated I am wasting his time, he has proof his drivers have been to my house.

Basically I tried to be a good person and give back something I could no longer afford. They are trying to intimidate me and make me pay on this set or they will file a suit against me. I just want to give it back! I don't want it! This is the WORST company to business with! I have no idea what to do next but I will find out and take the appropriate steps...

Well my wife called and didn't want to start looking for another couch and washer and dryer on such short notice so she called and made the payment, and don't you know, the girl that took the credit card info when the transaction was done didn't even say good bye, she just hung up. Well I guess my $175.00 payment I make every month isn't that important that I get rude ** on the phone, that it's time to shop for a new couch and washer and dryer and Arron's can kiss this pissed off customer's **!!! This is the Aaron's in Waterbury, CT on Wolcott St. Needs to learn customer service skills!!!!!

As soon as you miss 1 payment they start calling other contacts looking for you and gave out very personal information about her. They told a relative that they were going to report it as stolen property unless she contact them that day and made a payment, very unprofessional and illegal. How can it be stolen property when they agreed to give it to her and already paid double what it's worth? Breach of contract yes, but stolen come on. These people there seemed very un-knowledgeable about the products and unprofessional, they will call using different numbers and start to use harassment if necessary. They reminded me of sleazy collection agents who want to try to sell stuff. There are only 2 payments left on the contract yet the person on the phone claimed there was $1,000 left, she has already paid in over $1,100.

After we argued and said that we have all payment records he side stepped and said, "Woops someone must have made a mistake, you're right." A lot of people have complained about them picking things up, the only way to really get things returned there is to drop it off yourself because they don't want it back they want you to continue to over pay for it. The salesman also lied about threatening to report as stolen property even though we have it on voicemail, he also tried saying there was another guy there with the same name that was new and probably didn't know what he was doing esp after we mentioned a lawsuit.

They prey on people with bad credit or those who can't afford it knowing that either they will get much more than its worth, get the merchandise back and some of your money or take you to court. I know it gets tempting to want something immediately when you see it but PLEASE resist the temptation and steer clear of these guys. If you can't afford it right now then either try to save or better yet buy used at garage sales or Craigslist. If nothing else go to Wal-Mart, Target, Shopko etc and do layaway, you will save a lot of money and headache in the end.

I contacted the manager and regional manager and requested they immediately remove the set from my house which they did. My daughter and I were bitten for weeks because they refused to pay for extermination unless I signed a release form relieving them of 'any and all liability'. I refused to sign. This specific stores employees are not only ** and rude, but they obviously don't follow company protocol! Anyone reading this should Google Aarons and bed bugs and you will see the countless complaints about this company all over the US! STAY AWAY FROM THIS COMPANY AND SPECIFIC STORE!!!

Very upset. This ended up costing me money because I had to pay for another day in my lease at a full price of $100.00. This is the Aaron's in Kissimmee on JYP. So be aware of them! Awful service!!! I am totally upset.

There are serious communication issues in this store. You can't take one employee’s word for something because the other employees won't know anything about it! For instance, the "Principle" there (**) told me that I could pay this month on the 15th, but no one else got that memo. Because of that, all month long, my friends and I have received daily calls regarding a supposed late payment, even though ** told me that it was OK to pay on the 15th. When I confronted him today about it, he said that he did not say that (even though there were two witnesses there at the time that can easily prove this wrong). So as you can see, Aaron’s employees are liars and they do not communicate with other employees.

**, my husband, and I had a big conversation last month about the issue of the payment due date, but there was no record of it on my file. So this month, I was harassed for a week by their employee **. I called her on the phone, spoke to her, and explained my side of the story; yet, she still continued to call me every day after that! I don't know why since I had already talked to her; there was nothing else left to say! Also during that phone call, she told me that she didn't have my phone number, which is why she had kept calling my references instead of me. Then the day after that call, I started to receive daily calls from her. Not only that, but I was receiving calls on TWO different numbers from her! I thought she didn't have my phone number though? Again, another lie.

So today, I went in to return the computer that I've had for only two months; I used a coupon to get one month free. The computer is just not worth the stress, harassment and aggravation caused by the Aaron’s staff. Granted, yes I was a little harsh to ** in person - I admit that, but I was also very upset and fed up with her antics! Surprisingly, she was rude right back to me and especially to my husband! Instead of being professional and trying to make the situation better, she made it 10 times worse.

To make matters worse, she told me that I hadn't made a payment at all on the computer since I had it, even though I had paid last month along with a late fee! ** was right there to verify that I did indeed make a payment. So again, here goes the miscommunication. Besides, I really don't believe that Aaron’s would let someone keep a computer 2 months for free. Obviously I did make a payment; else they would have come to recoup it weeks ago.

In all honesty, the Eufaula store is just a HOT MESS. If the communication issues and unprofessional manners in that store are not fixed ASAP, you're going to lose a lot more customers. This type of treatment and service is just unacceptable and uncalled for. I am going to tell everyone I know to NOT do business with Aaron’s. Additionally, I will NEVER do business with any Aaron’s Store ever again!

I asked to speak to their manager because I felt that my privacy was violated and wanted to complain. I didn't want to sue or anything; I just wanted an apology especially since I’m pretty sure that calling my family is a federal offense (it’s against the law). Well their manager tried to bring out the whole contract and cited a part that supposedly says I consented to that practice. But as soon as I asked to look at the contract, he refused and withdrew then accused me of being immature. Never did get my apology and initially, I wasn't going to pursue the matter legally, but now I just may.

Now they tell me they will take me to court. How and why? I am on a fixed income. What do they expect by taking me to court? Being on a fixed income and SSI, you would think they will get nowhere and get no money from me. They can't get money from a person who does not have it, can they? All I want is for them to just come get their items because I can no longer pay for them. I decided 2 days later after having the items that I was unsure if I could afford them or not. I never read the contract because there was a person I knew for like 10-15 years who worked at rent a center. He has always been good to me. I then found out he worked at Aaron's and I never read the contract because I trusted him. Guess that was a mistake, but anyhow I never read anything because things are always explained to me because being on SSI I rarely understand a lot of things.

They changed the locks. I couldn't get into the house. I was no longer on the lease. Aaron's met the same response. I know they were home and not answering the door. I had no idea what to do and who to call. I told Arron's, crying, that this was happening. I gave Aaron's the address of where my roommates were. I don't know what they did with it. Facebook with my roommates' delusional mother, she said, "My kids can do no wrong." Then Aaron's told me that her mother (my roommate's mother) told them that it was her daughter's things. Yet again, Aaron's could not get their stuff and had no idea where their stuff is - as well as me, I have no idea.

Frustrated that they couldn't find their merchandise (I was not going to pay for stolen merchandise), they started treating me as if I stole from them. They started threatening me and telling me, "I'm going to take you to court." The last thing I heard was that Aaron's came by and picked up everything. Aaron's didn't call me again so I figured it was found by the information I gave them. Now months later, Aaron's is taking me to court.

I informed him that I did not have any money for a payment this month. I asked him a second time to please pick up the merchandise. He said no and I said, "I will discard the bed," and handed the phone to my counselor. When my counselor talked with **, he stated a payment was needed prior to pick up to keep the merchandise under warranty. I talked it over with my friend and he immediately made the payment over the phone for $32.92. ** made arrangements to pick up the bed on April 11, 2013 between 3 pm and 7 pm.

I stayed in my apartment the entire time waiting for a representative to pick up the merchandise. I called the store at 6:30 pm and ** said that someone came and left a door tag or maybe they went to the wrong apartment. Then he said, "We will pick up the merchandise on Monday, the 15th of April." At this point, I was extremely frustrated with the process and asked my friend to talk with him. Arrangements were made for April 12, 2013. A representative came on Friday and said that we have bedbugs. I stated, "We do not have any bedbugs. I want this furniture out."

Another representative returned on the 15th of April and did not see any bedbugs but gave us another excuse not to take the merchandise. This time, they said that the frame was twisted and asked us to shampoo the rug. Although ** told us they have a place where they clean the merchandise, he continued to give other excuses why he could not take the merchandise. Not to mention he tried to make a deal with me to lower my payment to get me to the end of my contract which is 15 months.

I have stressed the importance of getting the merchandise out of my home due to financial problems, and I no longer need the merchandise. I have a bed that is paid for and the bed that belongs to your store is taking up space in my one bedroom apartment. Today, I went to the store to stress the importance of picking up the merchandise and to let the manager know about the unprofessional treatment I received in my home on Monday and to close my account with Aaron's. When the representatives were in my home, they were laughing and making light of the situation. They said the manager was on vacation and he cut off his phone so they could not reach their manager. This was explained to **.

I asked for a copy of the contract. He refused to give me a copy. My counselor shared with ** that we really needed a copy of the contract and informed him that the contract did not have a date on it. ** stated, "This contract will stand in court." I never mentioned court. However, I informed him that 12 On Your Side will notified. He handed me a piece of paper with the customer complaint hotline phone number.

After she called me, I immediately tried to reach the store manager but there was no answer and no answering machine. I made my payment online while on my lunch break from my second job. Once I have completely paid this TV off, I will never ever use this company again. I will warn my friends and family to never use them either. Even when they call you at work and call your friends looking for you, they are very rude and not professional by any means. I spoke to the manager once before about his employees' behavior. He apologized on their behalf, but I don't feel as if he meant it.

I then kept calling to ask to speak to the manager. Yap, another joke. He never called back ever. So several months later, they offered to take care of it by having a truck come take the washer, ship it back to wherever these things supposedly get sent to, have it repaired and then shipped back. OK, I'm not the brightest bulb in the pack, but any idiot could figure out I would never ever see that washer again. Suffice to say, I learned my lesson. I used them a couple of time since, but never for the long-term contract. Just get it, use it for the minimum time while saving for my purchase, then return it. One thing I did learn was that it upsets them greatly if you return the item after the initial time expires. They lose commission. Gee, that's a bummer.

The next day, I called another tech to look at my washer. He was nice, friendly and took the time to take the water that didn't drain out and properly diagnosed it. The outcome was a sock stock in the drain pipe. It took him about fifteen minutes to fix the problem. The same day, I took my paperwork to Aaron's and let them know what happened. He said he would call me back which I never got. The next day, I called him and he said he couldn't give me a refund or credit. I asked for his boss' number which he said would call me but three days later, still no call. I've called corporate, still no answer. I've been with them for about five years and have sent them plenty people. I will never deal with them again and their customer service sucks! Just wanted to warn you before you become a victim.

Finally, I made it to the counter to sign and take possession and this dude lifts up a laptop case that looks as if he carries it around with him everywhere in life. I took the laptop bag and looked closely at it. Right away, I saw that it was used. I took the laptop out of the bag and it had fingerprints and scratches on the outer casing and inside, when you open the top, it had a lot of noticeable scratches, stickers coming off the palm rest by the track pad, greasy keys and scratches on the bottom of the unit. I told them that you told me this was new and this dude tells me, "It is new; it was just on the floor for a long time."

I handed his merchandise backed and walked out of door. I have never felt so disrespected and played by a company like Aaron's. This was my first and last time dealing with these people. Jesus!

Meanwhile, Aaron's said they would track me down one that is just like the original. However, it's been over 3 months and still no washer. I currently owe less than $700 on my other account. They said they would also have the insurance company fix my floor. Still haven't done that either. Now they are threatening me with coming to get the loaner if it takes too long for them to track me down one like the original. They said the longer I keep the loaner, the more money they are out of. Really, it's not like they haven't set me over $3,000 back. I feel the $700 I owe to them is the only thing keeping them in contact with me. I feel they might just ignore me once my account is paid off.

For heaven's sake, they were calling me every day for the past 2 months asking me when I'll be in to make a payment. Every time I asked to speak to the manager Ken, he never calls me back until well over a month. I even went down to the office and I was there for 45 minutes trying to speak to Ken. He acted like he was on the phone; however, without his mouth moving. He has obviously been avoiding me. But then he has his employee calling me everyday to collect a payment. What should I do? It's not like I broke the washer. Because of their negligence, my washer is broken. Really not comfortable with paying them until either my floor gets fixed or I get my replacement. They are even threatening me with the credit bureau.

Not wanting anything for free, but rather to declare my personal credibility, I served my country for 9 years before accidentally ingesting a parasite that left me with a severe disability. While I was not disabled, I was decorated by The Congress of The United States of America, for my service. Tonight, instead of calling me, Aaron's decided to call my 77-year-old mother - upsetting her and inquiring about me. With that said, I immediately called the store only to be told that I owed a slew of late charges. I instantly knew this was a mistake on their part.

After a brief resistance, they found the error and gave in. But now I no longer want the recliner, which is still in brand new condition since I have not yet completed the "man cave" it was placed in. So I asked if they wanted me to drop it off or to have them pick it up. The girl on the other end of the line would not shut up trying to get me to keep the recliner. In the end, they said they're going to come pick it up on Monday. Bottom line: Never believe Aaron's. I found my experience with them to be the most unpleasant.

I have argued with them and have sent in $100 a month, emailing corporate several times in regards to the employee's abusive attitude and demanding that they contact me via US Mail only. No one has ever responded and they continued to call. I sent yet another email today quoting the fair collections act and informing them that if they continue to harass me at work, at home, etc, I will contact the attorney general. Not to mention the bed stunk of cat piss when they delivered it, so we had to clean it ourselves. It was also incorrectly put together, to the point where the bed almost collapsed when we sat on it.

Legally, they cannot charge you with theft, as they are technically a creditor and they need to abide by the law. The most they can do is bring you to civil court. I said, "Let them." I'll continue to pay a $100 a month and fight because they prey on the desperate. Next time, I'll just use a credit card.

I reminded them of this and they don't seem to stop. I recently just had changed my cell phone seeing if it would stop the calls and try to keep on sending in payments, but now they are calling my mom and harassing her on her cell phone. I told her to block the number but she wants to save it in files for when I file harassment charges. They will not leave her alone, yelling on the voice mail, calling me a thief and everything else. I just want this issue resolved. I offered to make payments and finish paying it off since I have a job now but they said it's too late. How can that be fair? I couldn't help that I had lost my job.

Really, this company should treat their customers with more respect and be reasonable. I told them once I had gotten a new job, I'd finish the payments of it. But they have not accepted and this has made me very angry. I also am filing stress reports towards them. Because of it, I have developed gall stones and I have to have surgery soon. I cannot be put in jail over something as small as something that can be resolved with money.

Please, I need help to see if I can negotiate with them for making payments instead of them filing charges on my account. I cannot have my life changed around that drastically. I am not a thief. I'm a Christian and don't steal. I think it's wrong considering that this company calls people thieves just because they couldn't afford it. I would have given the item back if I had it, but I don't. I almost want this place to go out of business.

As I brought the property manager where I live, she called the store speaking to **, informing him that if this infestation spread to other units, Aaron's would be responsible financially. At 7:15 PM, ** and another associate arrived at my apartment with 2 large plastic bags to cover the mattress and asking why did we take the plastic off the mattress in the first place. After covering the mattress, he and his associate looked throughout my apartment finding no other signs of these bugs. When showing him the live one I captured and one still crawling out of the mattress, ** was observed by my wife attempting to punch a hole in the box spring. When asked why he was doing this, he replied that they had to inspect everything. As my wife told him that he would be responsible for replacing it, ** then proceeded to my living room where they inspected the furniture, finding no evidence of bed bugs.

On November 20, 2012, expecting a call from ** who stated that he was going to call corporate for instructions. I made several calls asking to speak with him each time but he was not in the office. After the 4th attempt, I then had the property manager to call when ** informed her that he was going to do nothing about it, asking her why was she taking it too personally. I never heard from him calling the corporate office and explaining the situation to the representative who stated why didn't they just replace the mattress and was really apologetic about the situation. She also stated that she had just reviewed a notice that came across her desk about bed bugs. Unfortunately everyone had gone home for the holiday. On November 26, 2012, I called the corporate office again and explained the situation then hearing from **'s supervisor asking if I would allow Orkin Pest control to inspect. I agreed. Southwood Pest Control (Independent) and Orkin both after pulling up carpet and searching my entire apartment, found the source to be the mattress only.

Orkin stated that should anything read differently from the report we've verbally heard from them report to us, should be questioned. On December 7, 2012, ** stated that Orkin reported they identified the source of the bed bugs to be the mattress and they're doing nothing about it, and informed management that they're not picking it up, and that I could burn or throw it away. I am still waiting to hear from Aaron's corporate office.

I asked her to call me to let me know when to go in and make the last payment. Well, in September, I received that phone call. I was talking to a young man, and he asked me if I had trouble making my payments. I told him no, I could come in two weeks to make that payment. He became very rude with me telling me I needed to go in immediately to make the payment; otherwise, they would come and take the fridge away. I was very confused by his remark, and I told him that I was in no position to pay until two more weeks and then I would have to see if I could afford to make the full payment. He became very irate, and I eventually hung up on him.

The next day I went in to talk to them when the manager informed me that I owed a very large amount. I argued with her and reminded her of what she had asked me to do. She did remember, and she said she would take off all the late charges and interest that accumulated over the months. She then informed me that I still owed over $800.00, but that the good news was I was still paying less than what the original financed cost would be. Well, to make a long story short, I have been trying to make payments to them, but I am still getting harassing phone calls from them with threats to take my fridge away even though I have been making payments. I finally had enough today and told them to come pick up the fridge. Today, the day before Thanksgiving, they will pick up the fridge. I am trying to get the word out on this to have others be aware of how Aarons has bamboozled me. I only owed $89.00 but have already paid an additional $200.00 but they screwed me over.

He extended the payment, but made it a point to say that the accounts were paid out by Aaron's. Why does it matter? If they had acted like civilized people, that would have never happened. But it's my fault for their actions. Now in between all of this, I have filed several complaints with their complaint department that is a joke! They directed me to VP services. I spoke with Kara, who directed me to Ronnie **. This guy is a joke as well. Won't pass on messages, hangs up on you and then calls the secretary for the CEO office and tells them I'm cussing at him and whatnot! Throughout this whole process, I have been nice. The only person I swore at was David **. You do get kind of pissed off when someone ignores you, allows you to be treated like garbage and treats you like a name and a number.

I spoke with Ronnie ** today, who said he was moving my complaints to someone else and he never did. He just said, "Okay, bye bye," like a coward. Also, I have spoken to David **, who helped me with the first complaint. But hey, now he can't help me because he isn't in the district. So here's the real kicker. After being hung up on, I called Kimberly who works at the front desk at corporate. As soon as she knew it was me, she said, "Janice, you need to pay your bill." Ha! My name isn't Janice, so you're saying it's okay that I've been treated this way? It's okay that people are treated this way by people including yourself, who are supposed to represent your company? This kind of behavior is okay? She said, "Yes, we have a job to do."

Well Mr. Ken Butler, you're running a gangster-type operation because your receptionist said on the phone that these practices are okay, along with "Ronnie ** would have not hung up on you because he isn't that kind of person. You had to do something." So the consumer in this case is never right. Trying to talk to people at corporate is a joke. Some hag behind a desk who thinks she knows what is going really doesn't have a clue at how ** it is to say that type of behavior is okay. I'm officially going to the state attorney general's Office of Consumer Protection and will be sending a copy of my complaint to the Federal Trade Commission. For people who don't know the process and are being bullied by these people, look up all your options and don't back down.

Then 2 more weeks passed by and they called and said, "We need your payment plus a late fee of $5." My husband and I thought we were 2 months ahead on payments so we questioned them. We find out they want $159.00 a month! But it gets better. My husband and I never signed a contract with them, so now they feel that they can do whatever they like. We talked to the manager at least 10 times, went to the store 2 times and got lied to over and over. Finally, we came to an OK agreement with them and the manager has a contract to sign and promised me that he will bring it by our house to sign but instead, he sent two dummies that has nothing, with one contract filled in with ink pen and we were told just sign it and it will be fixed later. Ah, no I don't think so!

Now we were told yet again that they have a contract ready and will come by. They never showed up! Now today, we are receiving harassing phone calls telling us the police are going to raid our home and that we better let them in our house. What a joke. Aaron is the worst in customer service. Before going to Aaron, shop around because they will be your friend in the store and tell you anything you want to hear. Don't trust them!

I don't respect a business that will lie to me and won't stand behind their word. My father once said a man's word is all a body should need. Well, some people just haven't figured how to be honest with good customers. I will be spending $500.00 a month somewhere else other than at Aaron's. I hope that others that are having to buy their own products, once the word gets around, will know that they can't be trusted.

Upon delivery, they forgot my rug and brought the wrong lamps. When the right lamps did show up, the top screws were missing and never brought to us nor did the store ever apologize. On June 1, a manager (not the same one) called and said we were late on a partial payment of $25. After clarification of what the charge was for, we found out it was due to the coupon that did in fact need to be printed out! I explained that the store was very far from our home and that on the day that we went in, we actually made 3 trips back and forth. Hence why my daughter asked if we needed print, because she would have went back that day.

The manager started screaming, saying that it was due and that if we didn't pay, they had our credit card number on file and would charge it due to us signing up for automatic payments. I told the manager they did not have authorization to pull any money out other than the monthly payments on every 15th of the month. During all of this, no one ever said "sorry" for all the problems.

This was not our mistake; it was the communication between managers. One said we didn't need to print out the coupon; the other said we did weeks later. In my opinion, Aaron Rents of Las Vegas, Decatur Blvd. has the worse customer service I have ever encountered. They take zero accountability for their mistakes. I have asked them to pick up their items, because I do not want to contribute to a company that treats their customers like dirt.

First off, they never called to let me know this. Then, they still wouldn't call when they had their "replacement options" for us to choose from. I had to call back continuously to get any information. As far as their "replacement options," they said they could get me a 42-inch LCD or a 50-inch projection. I did not spend the last two years paying for a 52-inch to pay it off and end up with a TV 10 inches smaller or even 2 inches smaller of a worse quality. It is absolutely absurd that they will call me within 15 minutes of me being late for a scheduled payment, but they cannot pick up the phone to fix their problem or apologize for their inconveniences. Also, on several occasions, at least 5 different times, I called them to update my contact information; however, if I was late or if they needed to get a hold of me, they wouldn't even attempt to call me but contact everyone on my list and harass my co-workers at work. Each time I found out they were contacting my references or workplace, I would call and once again update the same information I had previously updated several other times.

The first bill came, I didn't pay it and called the store asking for delivery of the 5 other items and I would happily pay the bill. No call back again. Finally, 8 weeks later, this past Friday, the furniture appears and is delivered. Today, the Aaron's truck came to repossess our newly delivered furniture for nonpayment. I only had it for 2 days and tried to explain to the Aaron's rep. He made numerous excuses about trying to deliver it multiple times and calling, but no one was ever here. Well I work from home 6 days a week so unless they came on Sunday, someone is always here and they had my cell phone number and house number.

It is a shame that the only way I finally was able to speak to the GM was when the driver of the truck here to collect my furniture called him for me. 8 weeks with no response is inexcusable. All I wanted was someone to tell me my furniture was ordered and when it would be here. Horrible service and I will never ever order from here again.

Then I lost income in April, UE stopped and I got sick again. I got a call on 5/9/12 from the police saying Kevin, the manager, was filing a report of theft as well as the company and had charged off Dell. I was in collections as I was behind 6 weeks. When my aunt tried to call as I was at the doctor, the store manager Kevin (who mind you in the past had no problem speaking with her in Feb 2012 when she helped me pay out $515 paying them through 3/15/12) told her he would not speak with her. I take meds and was just too groggy yesterday. I am calling the police today to explain the situation, but I think it's terrible that they even filed a report after all the money I have paid. I was afraid to tell them the items were stolen and broken.

My aunt just read the contract and realized that if the insurance I have been paying doesn't cover, then I am responsible only for fair market value and not to exceed cash price. The netbook and TV were grossly overpriced and used. I looked on eBay and can barely get $125 (cash price $330) on netbook and $200 on TV (cash price $459). Dell was new, but on eBay, it's selling for $285 (cash price $809). I am going through severe depression as a result for 6 months. First, homeless in 2011 after losing job (college grad too). My aunt and her sister have been trying to help me since last August to get through this and I was doing better till February, when I had major family issue with my sick mom. I have no problem per the contract paying the fair market value as stated "if lost or damaged".

I am worried that they filed 3rd degree felony charge as I did not steal the items, but a victim. I cannot believe this company. Stay away from Aaron especially Palm Harbor, FL store as the manager Kevin is rude and mean!

I told them to send it back. It would be back the next Wednesday. Well, guess what? I have now waited 2 weeks and I am still being told, next Wednesday! And, let us not forget that you have over 300 stores to deliver to and it takes time. Well, guess what? So does Rent-A-Center and they can get their merchandise back when they say they will. This is a small town and believe me, word gets around pretty quickly around here. Not only will I never do business with you again, but my family and my church will no longer give you their business! Shame on you and your business practices! Not that you care, nor will I ever get my computer back fixed. By the way, I got this computer from Rent-A-Center!

This was in January. I have not made this month’s payment, waiting to see if they had my new computer in yet. I asked to speak with the man who has been handling this, and the rude man, with the name of Bob, would not let me speak with him and told me he was busy on the other line. He refused to let me talk to him but wanted me to talk to him. I told him I did not want to talk to him and I wanted to talk to Bruce. He said, well, I am the account manager. I said well Bruce called me not you. After he was very rude to me, I hung up on him. My husband immediately called back to be told now that he had stepped out.

This place is a joke, scam and extremely rude. If you must rent-to-own, go to Rent-A-Center or anywhere else, but this place, it is a complete joke and waste! I have called the 1800 number to be told that someone will call me in 72 hours, which I do not believe, because I filed my first complaint via their website and was told I would be notified in 72 hours as well, and nothing!

Well when it came time for us to pay the pest people, they did not want to help at all and told us it was brought from something else, even though our dates of it being delivered matched the bites all over my 5 year old. Now, here we are trying to get them to pay the hundreds of dollars in cleaning laundry mattress which covers time off work and that is why we are suing them. Please take your business elsewhere if possible. This place is dirty and they don’t care about their loyal customers, just their money.

Fast forward about two months, my washer would pause the cycle by itself so I called and asked if they would have someone come look at it for me. They came a week later and told me that I needed to take the cover off and remove the filter and clean the filter in the washer (when it was on my lease that they fix it when/if it breaks while I am under lease). Fast forward again another five months, I get a new house that does not have a stove or a fridge and I have a one-year old so I needed both. I could not afford to buy one out right or I would have only option left was either used or Aaron's. I didn't want to go the used route because when it comes to stoves and fridges, I like to know what I'm getting myself into.

My husband went and had it all set up for delivery. We were told between 3:00 and 6:00 it would be delivered on a Wednesday and told us if it was not there on time, we would receive a discount. Husband was told that all equipment would be hooked up. They were not there until after 7:30 that night. They came in, put the fridge where it belongs, threw the shelves in it and adjusted the temp. They brought the stove in but did not bother to take any of the cardboard boxes from the stove which contained my burner covers nor did they bother to take the cardboard from the stove. They spent 15 minutes on the phone while inside my house and they were supposed to be setting up my merchandise. We had to hook the stove up ourselves.

Husband called and asked to speak with someone about how rudely I was treated and was told, "I don't know what to tell you." Their customer service is poor, extremely poor and I will never recommend them to anyone. If payment is not made on the exact day it's due, they call you four times a day harassing you. They know my husband gets paid every 2 weeks our payment is due on the 1st so if he gets paid on the 3rd or the 4th, normally on payday we deliver cash or check. They continue to harass us calling several times a day about making a payment even when we have them write down we will be in on this day. They have bad lack of communication, the sales reps are rude and the delivery guys are rude as well. Next time, I will save up the money to buy something outright from Sears or another store. I will not waste my money at a store where they do not value customer service.

In the past, I notice that there was a problem with her account. Even though it had Regina’s name and correct address, it had my social security number on it. I assisted Regina but she sign for her account. I sign for her temporarily while she was at work and I was told by worker it would be transferred back with no problem (at the initial time of obtaining the furniture, I had no employment or income other than child support arrearages of $25.00 weekly). Regina faxed papers in to the Aaron representative (paystubs, etc.). I sign to receive her furniture at her home while she was at work.

The problem I have is that ever since Aaron placed Regina name and address to her account, they fail to place her social security number to the account as well. I also asked more than one representative and more than one manager to fix the problem (I came in to the store multiple times and called many times as well).

Recently, Regina moved from ** and initially I did not know where. When Regina desired to move from her new location where she lived with someone I asked about her Aaron account. She told me she was three to four months behind. Regina let me know she was having problems with the person she moved in with and desired to get out of his home immediately. I and other people helped her move out of the person’s home (she claimed domestic violence).

Regina became a guest in my home while she figured out what she needed to do. Her furniture from Aaron remained in the person’s home. I told Regina I could loan her money (that has started) for two weeks and she would have to pay me back when she got paid. I could not do more, currently I am in bankruptcy and cannot afford to give anyone money. Regina and I had a disagreement that caused her to leave my home where she resided as a guest for three days. Regina was previously told she could reside in my home as a guest (no payments for any services rendered or tangible things given except gas for her transportation back and forth to work) so she could pay her debt off with Aaron and get her finances together. I did all of this and offered these things because Regina found out last week that she is 6 weeks pregnant and has been a victim of domestic violence.

I again went to Aaron and asked to speak to two managers because Regina is no longer a guest in my home. I was interested to know how many payments she was behind. I spoke with two managers one of whom was **. I asked why was the furniture still with Regina since he verbalized he was picking it up over 6 months ago. ** let me know he was unable to pick up the furniture because she did not answer the door or phone (I felt that she should have received some paper telling her of Aaron’s position and intent). Information should have been left on her door and at her job. Aaron knew her job place and job phone number. Again, Regina moved out of her apartment ** approximately at the beginning of the year (2012).

** let me know that Regina’s account had been turned over to the state attorney’s office approximately 15 days ago. I ask ** (manager at Aaron) could he please call Regina now by phone at this current cell phone number of hers and notify her that her account has been turned over to the state attorney. He verbalized he could not tell her that but I could tell her. I notified family to notify Regina of the status of her account. I gave the manager the current cell phone number of Regina (**) and her storage information (Uncle Bob’s Storage #**: phone number **, located ** Jacksonville, Florida 32210). Her storage number I fail to recall. I know it is in the 400s and directly behind the storages to your right upon entering the storage front gate. I told the manager her furniture is currently there but I don’t have a key (Regina remove my name from access after our dispute).

Again, I gave ** my full name, Deborah **, this time my cell **, and asked him to fix the account so my social security is not showing under Regina’s account information (which is a horrible error on Aaron Rental behalf).

Then I didn't hear anything from them for three weeks. On the first, I went in to talk to the manager about the machine. I then noticed there was another washer, the same one in the store. So I asked if I can have that one. He told me he was going to take off $20 from my bill and he was going to send me the washer in the store. Now that one also said brand new on it and they were going to bring it to me on Saturday. When they came to bring me the washer, they came in my house and tried to fix the washer. I told them why are they trying to fix it when the manager, Tony, said they were coming to just bring me a new one. So they called Tony, the manager and told him it was not leaking. So they told me if it was not leaking, they cannot change it. So when they left, they left the washer running and I went to my basement to check on it. The same problem was happening, water leaking from the front door.

I then called Tony, the manager, back and told him I was still having the problem with the water leaking. He then told me I refused to make the payment for the washer and dryer to the guys who came out to my house. I told them I was going to go and pay Tony, the manager, myself so we can talk about this issue. So when I called him, he was getting nasty with me, telling me I broke the washer. I asked him how he told me by overloading the washer. I then told him, "How are you just going to say I broke it now when they can't see how much clothes I put it in?" Then I told him I've been a customer of Aaron's for about 4 or 5 years now and everything I got from them has been giving me problems.

I got a 36 inch TV from them that doesn't work. As soon as I paid it off, the TV has a hard time staying on. It will cut off and on. I then got a brand new flat screen TV that gave me problems, change from HDMI1 to HDMI2, the button to change it was messed up when you pressed it, the volume would go down. So they gave me another TV and I paid that off now. The TV they gave me will cut off by itself then will cut back on. Then I got a surround sound from them and one of the speakers was blown. They then replaced that. So when I was telling him all these, he told me the surround sound I broke I ask how he told me I was putting it too loud, I then told him the volume goes to 50. I only put mine to 20 to 25, no higher than that. Then he told me with that washer, he was going to give me the new one in the store and after he did that, he was done with my washer.

I asked him how he could be done with that washer when something could be wrong with the new one. He then told me he has rented a lot from this store and not one has given him a problem. I was the first one. I then asked him for his boss number so I can talk to him because I feel he was every rude and unwilling to help me when I am paying for something brand new. And also, I don't see how it's brand new when they brought me the washer and dryer when on both of them, the front door has a lot of scratches on it. If it was brand new, they shouldn't look they way they do

While I was on the phone with the lady, she said, "It just pulled your son's name up as the owner. We will get it fixed and back out to you soon." I have not seen it! I was renting two mattress and box spring should have paid off two years ago. One they came and got. After being put through all this harassment, I find out they took money off my debt card without my consent. Then they ran a check that was altered that was not suppose to have been cashed at all. So they said I'd have to return the merchandise. We set up a date for them to come get it. I was put in the hospital.

When I was released, I was called and rudely informed that if they did not get their stuff back, I would go to jail. We set up another day. They came out, picked up most of the furniture and washer/dryer, TV but left sectional and recliner. Lap top was in shop. We returned the laptop to the store and I am still getting calls. They still come to my home and they are still contacting family and coworkers causing more problems. They should not be allowed to do this. The reason they left the recliner was because it was paid off. But the couch pre-owned when I got it they broke the leg off moving it. But yet they still can act this way? They should be shut down and charges filed. I even paid for furniture I never got from the repair dept: bluray player, surround sound, Xbox system.

I then decided to have them come pick the furniture up. The manager assured me that they would come promptly at 11am, but they did not show up. I called to see why and asked them to come at 4pm the same day. They were late then too. I am so angry with them that I will never step foot into one of their stores again.

By the 25th of January, nothing happened. I called Bret at the store. He said he'd take care of it, but he never did. February 2012, Bret called me back and said he'd take care of it before close of business that day. He never called. I got on the phone with Rob at the Chico store (complaining) and he called AJ who never called me and on February 25, 2012, I got hold of AJ, and he said he would discount our new TV, exchange us and take care of it. He admitted there was a communication breakdown. Well, we went in as he asked. There were some nicer TVs. None of the 32" would do as they were all sub-standard from the TV I was leasing. Keep in mind, I have made all ten payments meantime and never watched my TV but sparingly. AJ stated he would make it good. He said he'd credit the money payed toward our TV at the rate of 15% off the rental of any other TV. I thought, okay...we'll just pick out another TV. There was a lovely Phillips 47" TV on the floor marked $99.99/month. Adding a 15% discount, that makes it $84 a month, plus tax. I told him we'd take that one, but he stated it wasn't $99.99, that it had gone off sale and was now 109.99. I asked him if he could lease it to us for that price, and give us our promised discount, since it was advertised publicly on their floor, tagged on the TV for that rate, and he said no.

Sheree came over at his request and he asked her to change the tag. At that point, I realize this guy is not on our side at all. He's really trying to soak us. Then, he adds it up, and says when applying our discount, the total for this Phillips TV would be $107 a month with tax. No way. That, my friends, is called creative math. He created what he wanted the math to be. So, we went to the counter to see his math and there on the counter is a gorgeous sharp 60" TV for $99.99 per month. I said, "may we take the 15% off this TV instead? " He stated in reply that he couldn't sell us one. He had been instructed by Aaron, his regional manager not to sell us a new TV. Long story short, we were not getting any discount, no replacement and I told him I'd like to speak with Aaron (always nice, I am, but I am tired of this) and I went home and went to my kitchen, sat down and broke down in tears. I am so frustrated, here I am...crying like a little girl. These guys have jerked me around for ten months. The left hand of their store has no idea what the right hand is doing. This store, by the way folks, is the store in red bluff, California. I have payed out just under $400 for a TV I cannot watch. No replacement is offered, but some old, ugly TV that I don't want, and I am not allowed to buy a new TV at any discount, although they promised me one. I filed with the BBB, but at this point, I am so frustrated, I just wish someone would do something to fix this! Please, please please. Please? This is a consumer complaint from a very upset and tired consumer.

The general manager told me that making my payment late was not possible and in fact they couldn't work with me at all. I was very upset. Not only was I upset with being told one thing and then told another, but this lady, Cora, was extremely rude to me. Whenever I would try to explain anything, she would cut me off and talk over me. She ended up hanging up on me. I called the store back after she hung up on me and the phone was picked up and immediately hung up again. I called again; the phone rang and rang for about 10 minutes. She was obviously avoiding my call. Cora finally answered and was very rude!

I just couldn't believe this lady was a general manager of a store and was allowed to treat customers this way! I asked for the corporate phone number and she gave me a very hard time about it. I ended up finding the phone number on google and called and made a complaint. They took my information and I explained the situation. I was told corporate would call me back but they never did.

I again had to deal with Cora this month. She is still very rude and hung up on me again. This is ridiculous!

I completely regret doing business with Aaron's and I will never go there again. I will let all my friends and family know about my terrible experience. I cannot believe that this company can get away with so much harassment and terrible treatment to their customers.

Well, we weren't about to do that, so we asked them to come to some sort of reasoning about the matter that was not our fault. He said he would not and that the balance was on us to pay. We refused to pay and kept paying our online bill, but they were taking the said balance from our monthly payment to pay that and then told us that we were behind in our monthly payment due to insufficient funds! When we stopped payments and asked that they get the matter sorted out before we started payments again, they started harassing us by way of phone calls and threatening to send the cops to my house. They called my husbands job and told the situation to his supervisor, his fellow employees and his boss had at one time been a client of theirs and they called him at his home to complain to him and threatened to have him brought up on charges as a co-conspirator!

The last straw is that they have been coming to my house. I live in a gated community. They told the gate guards that we called them in for service repairs and they have threatened my children and have attempted to push their way pass my 18 years old son and proceeded to curse at him. This is appalling and not fair for something that was their mistake.

In November, I experienced financial hardship. I contacted the store and spoke to the manager, Jeff. As soon as I explained to him my situation and asked if I could pay a week or two late, he became very rude and condescending. He said that they were going to just come and pick up my furniture that day since I chose not to make a payment. This was the first time I was late on a payment. I explained again that there was no way I could make that payment in full on the 1st and asked to speak to someone above him because of the way he was treating me. He became even more rude and told me that even if he gave me a number to make a complaint, that they would side with him and force me to make my payment that day or pick up my furniture that day. I asked for the contact number anyway.

When I called the other number I was given and explained my situation, the lady took my information and entered it into the system. She said that there would be someone from corporate calling me within 72 hours to resolve the matter. I received no call from corporate. The sales manager, Mark, began coming to my home several times a day. I wasn't there so he would leave notes each time. The store was calling my phone up to three times per hour. The automated system was calling my phone every hour as well. In one day, I had at least 30 calls from Aaron's. That is harassment and extremely unnecessary.

I finally ended up borrowing the money from a family member and paying a half payment that day in the store. They charged me $52.09 for a half payment, even though my full monthly payment was only $95.39. When I questioned this, Jeff told me that he didn't know what I was talking about and that that was the correct amount for a half payment. I told them I would pay the remaining amount around the middle of the month and I was not asked to sign anything, nor was I told anything. I made the rest of my payment (another $52.09) on December 15, 2011. I was harassed from the 1st of that month until I made the remaining payment on the 15th. I paid my January payment online on January 1, 2012 because I did not want to go back into the store and have to deal with Jeff or anyone else who worked there. I have since looked at my receipt from the day I made the partial payment, and it said I had 43 of 45 payments remaining.

I called the store last Thursday and asked Mark what my remaining balance was. He stated over $900 (which cannot be correct) and when I questioned him about why my lease agreement had been changed he put me on hold. Jeff got on the phone and told me that he didn't know what I was talking about because they didn't offer anything over 24 payments. I told him that I had a receipt showing that I had 43 of 45 payments remaining and that I signed up on a 24 month lease agreement. He became very rude again and I told him that I knew that there was a 48 month payment agreement because it gives the amounts and terms on my agreement that I have kept on record. He repeatedly told me I didn't know what I was talking about so I hung up the phone.

I have never been treated so badly by someone at a place of business. I don't mind to pay what I owe on the lease agreement that I signed on for. But, I feel that they are trying to extend my agreement so that I will not only have to pay extra interest but so that they can charge me twice as much for my purchase. I would appreciate it if someone would contact me and let me know what can be done. I have called the store repeatedly and have been told there is no contact number to the company to make a complaint or to resolve an issue. In my opinion, that is not good business. Thank you.

However, I called on Jan 27th about a letter that I'd received from the corporate office about a last payment. John told me to disregard that letter. I asked how much my payoff was, he told me $719.00. If you credit me 5 payments back and gave me 120 days same as cash on a $899.99 set, how do I owe $719.00? I'm confused especially since I have this in my new agreement signed by him.

I filed with the Consumers Board of Pennsylvania with averment to what they gave the Consumers Board. My bank statement revealed that my contract was in compliance, so from that day of September 20, 2011 until January 25, 2012, he filed nothing in the court because he knew my bank statements would not get him false statement and gain access to my funds at the bank and would show false statement were stated to me and accepted full payment for the furniture when had rented out to another consumer. I just filed criminal charge after they gave false statement to gain funds from my account. This company has illegal gained fund from my account by falsifying that my furniture was at store waiting on my request for delivery to my new apartment. This is violation of wire transaction. Why have they not been prosecuted with all the complaints lodged by other consumers and myself?

Very loudly gave the credit card number with my expiration and my 3 pin number in the back. I told him to softly give my number and then when he lifted his hand up to shut me up, I was then ** off. My neighbor came out and said that guy was rude and not only was rude but they heard him calling out my numbers. I called Eugene, the store manager, to tell him what happened and hopefully there is action to be taken. I was a very satisfied customer for 2 years until tonight. It only takes one incident like this to have them pick up my TV. I have 3 already and it's okay. I have always been on-time until the last 4 months paying no more than 15 days late. Eugene, the manager from the Vallejo store, is very polite and easy to talk to but it's with employees like that you can lose your business.

I am looking for full retribution! I want Aaron's Inc. to either report my completed payment amount to the three credit bureaus, or I want a complete refund. My agreement number is **. Owned by me, Scott **. Item number **. Serial number **. SKU number **. Description as written on my preferred customer ownership certificate: LPTP HP, 4/320, 12.1 AMD Turion X2. Date: 06/04/2011. Store: F1037. I want management to contact me to either let me know that this has been taken care of or to let me know that I will be receiving a complete refund. Please report my completely paid total.

Now they are calling and harassing my parents and my husband’s parents. Also, they are calling me when I am at work to the point where I do not turn my phone on anymore. They called my house in one night over 10 times. I was at work. But when I try to call them, they put me on hold and conveniently forget about me. I think that they are harassing and getting worse. They are not as organized as they used to be. I had to send a fax to them tonight because I couldn't get through to the phone lines that I would like to return their merchandise.

I am only 3 days late on the camera which was only supposed to be $69.99 a month now turned into $149 a month and for a year instead of 6 months. I'm just tired of their lies and lack of communication about posting comments or calls that are made on the account.

In October 2011 my ex-husband lost his unemployment benefits and the child support came to a halt. My 17 years old son was injured playing football and had surgery in November 2011. I had made all my payments up until this time. They call constantly, go to my home, threaten my daughter, and discuss my finances with my daughter and family members that they have also contacted. I called JJ the new manager today and explained the situation and I asked them to wait until the end of January and I would just pay the set off. They refused. I then figured out their scam. We rent/lease for a period of time. They charge a huge lease fee and then when you can see daylight at the end of the tunnel, they want the merchandise back so they can lease it out to some other poor un-expecting consumer. This company lease, repo, re-leases, repos, and releases merchandise. Their customer service practices are terrible, and I am pretty sure they will be followed in a class action law suit at some point in time. The laundry mat is bad but anything beats doing business with this company.

Seven days before it was due they started calling and showing up at our house threatening us! "If we do not receive a payment we will have you arrested for theft" I am very unhappy with how these people handled there customers. They are rude and highly unprofessional! The company closes at 7pm and they were banging on my door at 10pm. We have young children and work at 7am. They call at least 8 times a day and leave threatening voice mails!

I'm am about to file harassment charges on these people! We spoke to Nick and told him that February 1st, we would be paying the full amount on the set. At this time he agreed yet the harassment continues!

He said, "What you going to do if I don't? " His helper just snickered. I said I was going to call the police and he said to go ahead and he would have me arrested for being a ** thief. Once I dialed the police, he and his helper walked to the side of the property and said we are off and we are not going anywhere. Then Aaron's supervisor showed up and tried to come on the property and I told him to stop, that the police had already been called. Their truck was blocking my driveway so I told them they needed to move it. The helper just laughed and then I said I would have a tow truck called. Terrence said to go ahead, but their supervisor told them to move it, so the helper pulled it up far enough to block the entire driveway.

Once the police arrived, I told them what was going on and the supervisor tried to convince them they had a right to enter my house. Thank goodness the police knew the law and told them they did not and that it would be in their best interest to leave. Terrence and the helper got into their truck and the supervisor into his personal car and left. Before the police left, they told me that if they come back to give them a call and since I told them not to come back on my property that if they did I could have them arrested for trespassing.

I work for a very large retailer as a corp employee in the field and if I ever talked like that to someone, I would have been fired on the spot, but their supervisor thought it was funny.

The are all born from ***. At that place, Vinny, the manager was mean nasty and he is the *** himself. How humiliating. All I needed was a bit of time and I was willing to pay even double. I just needed time. This *** just would not leave my driveway on New Year's Eve. I had a house full of company. They all have to rot in ***. I am calling Help me Howard from channel 8 news to let everyone in Connecticut know what greedy, heartless ***. Please help me get the word out about these ruthless ***.

The young man did not check the laptop to make sure it was operating; he just gave it to my son. I was then informed that I broke it and they were not responsible and I had to pay $300.00 to have it fixed. Well, this laptop is not my laptop; the serial number I gave HP does not match this one. So I felt that I was stuck. Now I have learned my lesson. I purchased a new laptop for less than $400.00 and it is better and have everything I need for class. I will give them the money. I feel I have no other choice, but never again. I would have paid more than $700.00 for a used older model laptop. My advice: do not get electronics from any rent to own. The age, and if the item is new or not, is not known to you the buyer.

From the experience I've had with them, I don't trust them with my banking information. I have always made payments but they have come to my home twice while I was at work and they have called my neighbors, divulging private information. I will never do business with Aaron's again and I will not recommend them to anyone because of the phone harassment.

After my conversation they continued to harass me with phone calls and trips to my house. While at my house they looked through my windows, and they even went to the extent to unscrew my outside light in order to see better. While one was doing that the other one went around the house to see what other windows he could peer in. I have always paid them what I owed plus and tried to keep a good business relationship. The obviously don't know how to do business and they don't care about keeping customers. Shut down. Don’t hire crack heads. They don’t follow the company rules.

On12/2/11, it started the same mess all over again. I contacted the GM, Kenny, who said it would be pick up and fixed in store, there are no employed appliance repair men! I just paid tripled for a dryer that was in my house for less than 4 months and they refuse to even give me a discount on a used one!

Please help! Also, during the last year, I leased a Camcorder that caught fire. They would not replace and blamed me. My son just got injured on a bunk bed that supposedly passed their 7-point inspection when 2 slats broke while he was sleeping and he fell onto the floor! For that, they also blame me!

They have been calling and harassing me on my land line and cell phone, leaving messages. Sending mail.

Now they started coming inside my apartment building and coming to my door and posting threats to take back the laptop five times now, which I'm contesting I completed the payments due. They are harassing me so much now. I can't eat or sleep well. I feel I may have to report them to the police or something. I block their calls on my land line. I'm thinking of changing my cell phone number as well. I've kept all of my documents and notices with their hand writing they've left on my door knob of my home.

I have asked the manager to replace my food both times and send me a different model refrigerator because the model they give me is worthless. He wanted to charge me more money for something that is the company fault. I showed not have to pay the price for their junk that they are selling to good, honest, hard working people like me who pay on time. Please Help.

Atlanta, Georgia (PRWEB) November 11, 2011. Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Aarons, Inc., one of Americas leading rent-to-own companies with over 1,900 total stores. Aarons leases furniture, appliances, and electronics to consumers usually with the promise that, after a certain number of payments have been successfully completed, the consumer will own the items.

The new lawsuit alleges that Aarons has breached its lease agreements by refusing to provide pay-off information to consumers and through other improper practices. The suit further asserts that the company has used unfair business practices, false advertising, and misrepresentations to induce customers to enter lease agreements that are not as favorable for the consumer as represented. The claims also include unjust enrichment. The case, styled Clark v. Aarons, Inc., is pending in the Superior Court of Fulton County Georgia and has been assigned Case Number **.

According to the suit, Aarons rent-to-own business model is in reality the extension of credit through consumer loans disguised as leases for the purchase of goods. The suit alleges that the difference between the market value of the goods and the total amount of payments made by a consumer constitutes interest. State usury laws, such as the civil and criminal usury statutes in Georgia, impose a cap on the amount of interest that may be charged by a lender. The suit alleges that Aarons repeatedly violates these laws.

Further, the suit alleges that Aarons deceptively markets its well-known offer of 120-days same as cash. According to the complaint, this offer purports to allow consumers to buy their furniture, appliances, or electronics from Aarons for their market value so long as the consumer pays in full within four months. The deception, as alleged in the suit, is that Aarons regularly and proactively attempts to prevent consumers from taking advantage of the 120-day offer by failing to provide them with their outstanding balance or pay-off amount in a timely and appropriate manner. If you wish to discuss this action or have any questions concerning this press release, please contact John **, Esq. by e-mail or by calling **.

You are my last hope. Please contact me or I will take further action, which I do not want to do. We paid for the computer in good faith and we expect to be able to use it. Please call.

My mom was so upset, she said he wasn't supposed to put the man's business out there like that. He should have called the man to his office and talk to him privately because we did not need to know that the man didn't make his payment and were just partial payments. I have never seen a manager conduct business like that and I hope I will never have to see this type of behavior and threats as well again.

Let your payment be one day late and they are harassing you but if you need them, they are there for you. I should have stayed at rent a center--they did come out the same day if something went wrong. I'm thinking of going back to them.

We called Aaron's and told them that they had to come and fix it; no one showed up. My ex left me and she called Aaron's to tell them that they needed to come get their stuff as soon as possible again. No one called her back. She called again and was told that someone would call her back--no one did. Now, we lived in a secured building, which they knew that in order to come in, you need to call first. The doors here are always locked that even friends and family can't get in unless they call first.

I got a phone call today from someone who wasn't even on the Aaron's papers saying "I just left Aaron's and they said that if we can get them into your building, we can have a few free months." Now, that is a breaking and entering, talking to people who know nothing about the stuff and I want no part of it. This is my place and my ex does not live here anymore. I would like Aaron's in Woonsocket, RI on Social St. to stop talking to my friends and family.

As far as the Aaron's junk goes, it went with her when she left. She called them to come get it and they did not. I don't know who else to take this to but I am tired of hearing about it. If the Aaron's store in Woonsocket, RI did their job right and came to pick up their stuff when asked to, then I wouldn't have to sit here and type this. But enough is enough. Next step is a legal action. My friends and family don't want to be involved and neither do I. Thank you.

The girl had the nerve to call me on the 3rd of October at 8:30 am. The payment was not even late at this point. But she had a nerve. My check had not even been in the bank a good 10 hours, plus the fact that she called me early in the morning. I don't have a job. There is no reason for me to get up or have to be up that time in the morning. And I don't appreciate being called before 10 am. Then to make matters worse, on 10/08/2011, she called at 8am again. I did decide to withhold payments because I wanted to launch a complaint about the representative discussing my account and them calling before 10 am. I have told them previously not to call my phone and anyone in my relative list that early in the morning. But I guess they decided to be funny and do it anyway.

I told the girl on Saturday 1st. I hung up. She called back 2 times on the 4th call. I picked up the phone. I said, “If you continue to call my house early in the morning like this, I'm going to ** out.” She said, “I'm going to ** you right back.” I told her, “** I wish you would,” and I hung up on her. Really it is bad enough that you call early in the morning during the week, then you are going to do it again on a weekend. If I don't get some satisfaction about this ordeal, I am withholding payment until someone does something. I understand business is business. But you are calling someone early in the morning and the payment isn't even due yet. And if I don't have it, you can't get it until I get it. After already basically paying for the TV, I have had it for almost 2 years. It is just shy of 2 months being paid for. Do you really think that I am going to give something up and lose all my money, and then it will be resold and Aaron's get paid twice for a TV? If I had took my dumb ** to Wal-Mart and purchase, I could have bought 3 for the price I paid to Aaron's.

I had put all my deposit money and payments into the merchandise. I could have put on a better quality furniture and owned it by now. The money I have for food and utilities have been used just to pay my furniture bill on time. My disabled child had to do without stuff for him just so I would have the money to pay the outrageous monthly payment.

My payments were originally on the 15th of the month, but, in order for me to get the renewal, I would have to have my payments put to the first. In a frantic struggle to not lose the merchandise after investing over $1,000 into it, I agreed.

Here it is August 2 and I get a phone call asking for a payment. I had forgotten that they had changed my payment date. I had explained to them my situation and that there was no way I could make payments on the first because this is when my rent is due. They explained that this could be changed, but I would have to go to the store.

The problem with this is the store that I had originally got the merchandise from was only about 10 miles down the road from me. It closed with no warning and they failed to even tell me that my account was now in Asheboro. So now I must travel 30-40 minutes to do any paperwork.

When I explained this, the accounts manager had said she offered that they could bring the paperwork out before, when I know for a fact they didn't. She continued to very nicely call me a liar. They then informed me that I could make a partial payment of $35 but were not completely clear on what this would do. When I began getting very upset and told them straight up they did not have any respect for the veterans of this country, she told me that she would no longer deal with me and I needed to deal with corporate from now on.

On a last note, all those signs about how they support our vets are a bunch of ** and I find it disgusting. I have received more of a headache than help from these people. And I am on the verge of sending the merchandise back after investing so much of my disability checks to have this small luxury, which helps to keep some of the demons away from when I served. Sadly, it is one of the only things that help to keep me sane at this point in my life.

When the real paramedics arrived, they immediately concluded that I was a suffering from Supraventricular tachycardia, a life-threatening condition. He then excused himself to get out of the way of the paramedics by taking my children in the living room under false pretenses to "pray" with them. The Aaron's employee also had come on my property in his personal vehicle with his girlfriend, who told my daughter and nephew that I was just "faking just to not have to give up my merchandise."

When I was put in the ambulance, as my mother was frantically trying to get ready so she could follow me, he asked, "Hey, while I am already here, can I grab the TV?" I won't repeat what my mother said to him but she basically told him to leave. I think that their actions on that day borders with criminal behavior! It was against policy to pull up on my property in their personal vehicle, with someone who doesn't work there, lie to get in the house, work his way into my house using my children's distress and try to pick up merchandise I had every intentions on paying for! I am so angry and disgusted with the members of the Darlington, SC Aaron's!

I am not always able to go to the store. My job doesn't give me much time off. I prefer to pay online so that I won't continue to be late with payments. Getting this information is very important to me. Thanking you in advance.

A week went by with no contact, I called a few times and they said they would call me back after leaving me on hold to check the status of the lamp. I go into the store with my girlfriend, who resides with me, and ask about the lamp, the man helped me brings back an opened "lampsource.com" box that had been resealed with scotch tape. The lamp is free floating inside and the packaging has been removed it seems. The box also looks visibly old and on the way home we hear a little rattling. I didn't think much of it because I know there could be screws for the lamp or what not in there. We arrive home and I inspected the lamp with my girlfriend. We both noticed the lamp housing looks like it was used, but the bulb looked new so I figured I just want my TV working, "let's see if it works". I installed the lamp and my TV turned on for 10 minutes and then went out with a red lamp light.

I called the store the first thing next morning and told the store what happened, they were polite and sent a driver out to pick up the lamp, he said "oh yeah, this doesn't look right we should be giving you a whole new lamp, this looks old" then he took the lamp back to get me another one. I waited another week with no word, went into the store again personally and the manager came out of the office and said, " we need to talk, that isn't the lamp we sold you." I'm flabbergasted at this point, and responded with," are you serious?"

She proceeded to tell me that she and an employee opened the box, "that's the reason it was scotch taped, I did that" and that wasn't the lamp they gave me. At this point I was pissed off. I demanded my money back because of the way I was being treated, like I was the criminal. I then left commonly before things got worse on my part and filed a complaint directly with corporate informing them of how this manager treated me and that they now have my money and the lamp.

The guy on the phone with corporate was very nice so I said as long as I don't have to deal with that lady, I will take a new lamp or my money back, just fix my TV. I got a call a few days later from the manager's district supervisor, who started out the conversation with, "I won't give your money back I'm going to have to side with my manager and the employee who say that isn't the lamp." At that point I got irate and launched into mass talking, not yelling but saying everything I feel I need to about the situation. I questioned, why cant they just check the serial numbers that both the so-called new lamp and housing have, and the district manager says "that's the first time anyone has ever asked me that question". I was so pissed of and I said, " wouldn't that save everyone these wild accusations to begin with, and that I have never done business with a company who doesn't keep track of these kind of product and serial numbers and I don't ever want to do business with someone as shady as himself and the local store manager. I have been calling corporate every couple of days hence forth to check on what on earth they are going to do about this, to no avail. Someone please help me, isn't this highway robbery?

They must have done some research for my employment because they contacted my supervisor. I never gave them his number. He was not happy to receive that kind of call. He told me he was not my answering service. I called Aarons again with my cell # and specifically told them they were not to call my job. By law, if asked not to do so they had to comply. My supervisor was contacted again but this time my branch manager and director were informed as well. I called Aarons corporate only to be threatened with having my credit reported to if I did not pay. The gentleman that called actually had the nerve to apologize for my treatment and hoped I would come back as a customer AFTER he had threatened notifying the credit bureau. He also had the nerve to tell me the Aarons motto before he hung up. DO NOT ever rent/lease from this company unless you really have no other option and only if you have the patience to deal with their **

i called patrick & told him about the case the next day i called him about it had vista not win. 7 and then i found out it only had 32 bit not 64 bits like patrick said.

I called HQ in Alt, GA & told them about the things that was going on they called patrick & patrick told HQ that he never knew anything about it.

I told HQ that i wanted my money back that i paid on it & HQ told me that some one will call me from the main st. store in a vew min. to come out and give me the money back and pick up the laptop which was Wed. i waitded around no one called or came by so i call HQ back on Thursday 7/13/2011. and they told me it was up to the store. so i called the store and they told me that no deleavery person was there and nick would be out after the store was closedup today. 7/14/2011 I think that we need to get a cless law suit up so they Aaron's would have to stop this.

My feeling is that why waste time coming back and forth before actually fixing the item and then there's the lack of following-up from the manager. It is just uncalled for. They don't seem to have a problem with harassing calls from both the store and a 1800# when the payments are late.

I asked the questions as to how long would it take before the mower would be fixed once it has actually been picked up or would they be providing me with a loaner as it is about to be the holiday weekend and I would like to cut my grass. Still no answer and the mower is still in my garage not working!

The following day, I went back into Aaron’s and Rich states that he had received confirmation from his boss to refund the money. Rich claimed he did this and handed me a receipt stating 'store credit'. When this was addressed, Rich claimed all receipts states this. I called my bank to verify any pending transactions from Aaron’s while still inside Aaron's store. No pending transactions were noticed. The bank representative told me to give it a couple of days. If there was ever a transaction pending, it should be in their system no later than Tuesday. Today is Wednesday and still no pending transactions because Aaron's never did it, but lied that they did.

I called them today and asked to speak to Rich and I was asked my name. When I told them, I was placed on hold for about 10 minutes, then another representative, Sam, picked up the phone reporting she was told the line was for her. I went back on hold. When Rich finally picked up the line, he stated to me, “Well, I don’t know what you want me to do. I ran the transaction right in front of you.” When I told him, “Is that all you have to say?” He responded, “I can call corporate, but I don't know what that would really do."

At that point I told the driver that no one was to step foot on my property from their company again. Now here we are in 2011 and I receive harassing phone calls from a so called Investigative company that was obtained by Aaron's in order to find my location and information so that I can settle a balance of 176.73. The lady proceeded to inform me that she was with Peter Simmon and Associates and that I needed to take responsibility for my debt. However what Aaron's failed to mention to her is that the debt was repaid and that the 176.73 is the amount that was racked up on their behalf as a result of their delivery driver making three trips a day despite the fact that they were well informed that I no longer had their product in my possession. Aaron's and their employees are nothing but crooks and they should be run out of business.

When furniture was delivered, they sent only one guy to deliver a sofa, loveseat, two lamps, coffee table and two end tables. The delivery driver was having a hard time getting the furniture in the home so I asked if he needed any assistance. The delivery driver responded, "No, I will call for help." After making the phone call to his General Manager, Katrina, he asked for our assistance. I assisted him and noticed that the leg on the chair was broken and the coffee table was chipped. I contacted Katrina, the General Manager and she responded, "I could just transfer account or have you return furniture. I responded that I only want to replace the coffee table because the delivery guy fixed the leg on chair. Katrina stated that she is not going through anymore hassles. We could just return the furniture and receive a refund and that the account can no longer be transferred to another store.

The next morning, I was awoken by a phone call from Katrina. She stated that she will have the police come with her delivery crew to pick up furniture. My better half doesn't want to return the furniture because she fell in love with the suit. I asked to speak to the Regional Manager and was told that he would give me a call back. Ray, the Regional Manager, if its his name, called back and stated that he no longer wants to do business with someone who has threatened them. I responded with saying what threat? I wasn't told what threat.

I called corporate to speak to them about a complaint. A female answered the phone stating that I would have to speak to the regional manager to see if the issue could be resolved. I waited for a return phone call for about one hour to one hour and thirty minutes, but no return phone call. I called another Aaron's store and the general manager there stated that the regional manager should have listen to both side and not just take the general manager of that store side and he would look into it and give me a call back. No call from him either.

I called corporate back and they stated that because I supposedly threaten Katrina of shooting her, they no longer want to do business with me. During the call about the one delivery driver and myself having to help deliver my furniture and my complaint about the broken chair and chipped table, her delivery driver was at my home listening the whole time. She made up these allegations to cover up her poor customer service and negligence of their policies and procedures.

I injured my back lifting. I am being told to return the furniture for a refund but I'm not being reimbursed for my work, and my better half is on the agreement as well, she works long hours and has to make time out of her work schedule and rearrange her plans to receive her refund which she paid the first month down with a debit card. She's also been delayed to finish her paperwork to further her education because of all the back and forth with this company. My family is embarrassed from them saying that they are having the police escort them to remove furniture. My residence will be frowned upon for having the police come to the neighborhood by the property manager.

That Monday came around, and we still did not receive our dressers, so we paid them several visit to see we are receiving bad customer service until we just gave up. On March 11, 2011, we finally receive the dresser, but my sister is missing the mirror on her dresser. Danielle, the person who was supposed to help us with this problem, is avoiding us and giving us the run around.

I was on hold for over 23 minutes before I called Anthony on another phone and he answered. Of course, they were not doing it. A delivery has been scheduled everyday since, except Sunday. No ever bothers to call or communicate if they are on the way. I always call around 5pm to check in with the store, naturally no one knows anything. I waited in my office until 7:30pm on February 2, 2011, before someone called to tell me they were, yet again a no-show. I do not want the furniture and demand a refund. I do not want to do business with such a sloppy company.

I told her that this month was a bit hard for me and that I couldn’t come up with the payment for a couple of days. She tells me that it sounds like a personal problem so I ask to speak to the manager. She tells me how she is going to have her ‘guys’ pick it up in five minutes. When she transferred the call over, the manager picks up and says "Yes? '' I asked his name and he turns around and says, "Well, you asked to speak to me, you know who I am". Wow! How rude can they be?

Well, I know we were back and forth because I couldn't make the payment on time. He tells me on how that's not their problem and I should go and borrow the money from someone to make the payment. All of a sudden, there were all these new rules and regulations that they were trying to re-enforce on me. Mind you, I only have about three months left to pay the sofas off. They kept threatening me on how the stuff is still theirs and they can come and pick it up whenever they want. He made it his business to say how he runs that whole Aaron’s store and everyone has problems but that is none of his business. I let them know about their attitudes. I don’t know how they let people like that deal with customers.

I financed a Mercedes Benz that if I was to be late on the payment. Guess what, it’s a $40K car and they don’t treat me like that. Aarons has the worst customer service ever! That will be the first and last time I will ever purchase something from them! I will make sure to tell everyone! This is not the way to treat anyone!

A few days later, I was arrested and in jail a little over a week. While I was in jail a neighbor called and asked them to pickup the TV. I was not aware of this until I got home. My payment was paid in full, and not due till the 1st of the following month. I was released about 2 weeks prior to that when I got home I called and asked them to bring it back. They agreed, when it did not arrive I called and was told they could not bring it back until I came and talked to them. I went to the store the next day and I was told they could not allow me to have the TV because of my charges. I have not even been found guilty yet and was not refunded any of my money to compensate for the difference. I feel this is discrimination and I was treated very unfairly and would like compensation for poor service and unfair treatment.

On October the 12th, I contacted Officer Hank ***** and told him about my situation. He said the case is not closed but he can provide me with a list of stolen items. On Oct. 13th, I was able to pick up the police report and I immediately went to Aaron's store to give them the police report. At this time, I was told by Joe whom acknowledge to me he was the account manager that he could not give me the fair market value. He would have to deal with the claim adjuster.

I said okay and gave him the claim adjuster phone number and name. Mrs. *** acknowledged me that they would not give her the fair market value or the sign lease agreement. She also acknowledge to them that she does not work for them. Joe did call me and said I could come and pick up a copy of the signed lease agreement. When I went to pick it up, they did have a signed copy but they gave a gen. copy with figures on it. They said the signed copy was with corporate.

I later found out all copies or lease agreement are kept at the stores in which they are signed. Then they begin to call me asking me for a payment. I told them at this time I should not be doing a payment. I should be settling the account. They have given me all types of figures. I have tried several times. When Joe has called to settle the account, he finally said I have $880 invested into the TV, only 50% of the payments goes towards settling the account. Joe acknowledge to me that I still owe $749. I told him that this is not the fair market value. Finally today, someone named Chris who stated he was a region manager who sounded like Joe stated I owe $450 in order to close his books. He said this is the book value. I state to him this is still not the fair market value for this TV. The lease agreement clearly states at the time the property is lost or stolen the fair market value should be given and it should not exceed the total cash price. The total cash price is $1169.99.

He also told them when they made the deal with my patient that he does not get his SSI check until the 3rd of every month and that at the latest it would be paid on the 5th of every month. They where so helpful and agreeable to that then and holding the pen for him to sign now every month they call on the 3rd or 4th complaining. Not even telling him 3 months ago that they even moved. So no longer can his family go and drop it off. They have to mail it. I know one thing, I would never advise any one to rent anything from Aarons. They will harass you the entire time and are very rude and nasty especially the women at the cocoa.fl. at bird plaza .