Aaron Rents Reviews

Worst customer service. Was told that I should be able to link my accounts from previous state (not even weeks apart and same furniture). Come to find out that was a lie (nowhere in the contract did it say otherwise though). So at this point I don't even want the furniture Anymore (because where did all my money go?). So I schedule for them to come pick it up. Thursday after 3. Well that Thursday arrived and apparently something happened with their driver. So reschedule for the next morning. Jeremy didn't say what time in the morning just said "next morning". And because their website shows that they don't open until 10. I'm thinking I had time at WORK To get there. Nope. I get a call At 950 saying the delivery guys were there and no one answered. (Oh and to blow your minds even more there are people at the house, in the front room who would have heard the "knock" so more lies).

Went to Aaron's to purchase a bunk bed set for our children. The salesman quoted California law regarding the sale of mattresses and that they had to sell us mattress protectors because they couldn't sell stained bug infested mattresses should they have to recoup a loss and repo the beds. When asked where we lived, we told the salesman who then stated they didn't deliver to our area when on the previous day I seen their truck at in our area. My wife's employee has an account with the store and lives in our area. I'm a police officer and regularly see Aaron's vehicles in our area.

We got a washing machine along with other products and have had trouble from the beginning with them. First with the associate always calling my husband sweetheart, baby, etc until I called her out on how unprofessional she was. Our washing machine broke. It had blew out the sides and put a hole in my wall. I called and all I wanted was a washer that worked. Considering I paid for it for 2 years. Well after 5 plus times they sent me a "new" one in perfect condition. It looks like it was dug. There's scratches all over. I'm going to contact an attorney. I want to be compensated for my wall, time and loss of a washer and had to pay out of pocket. I'm done being nice.

I was supposed to pay my bill on 3/3/2017. I had an unexpected call from my doctor's office to go to a specialist from blood work taken the day before. I called offered to pay 100.00 I had in my pocket and bring the remaining 38.00 I owed 3/3/2017. ** said "no that will not move our computer, and we will pick it up." Washer and dryer that they were 2 mos late delivering from not having it in store. I said "yes if you won't take the payment." Went into the store, 3902 S. Salina St. Syracuse, NY. She raged on me stated she's taking no money. She is picking up the washer and dryer.

Against my advice a friend of mine LEASED with the intention of buying a cellphone and furniture from AARON. They show up weekly to badger the customer claiming they are there for a payment when no payment is due and threaten the customer with calling the police to report items stolen. I advised my friend to return everything they ever got from this company and never do business with them ever again. No matter how good the deal looks or how much you may want things from them, doing business with them is not in your best interest.

I usually deal with rent a center... but they were not open on Sundays and I needed a washing machine. Picked one out, paid more than the down payment and then found out I could not take it home with me that day! There was only one person working that day and they didn't even have a dolly to get it out the door. I had hurt my shoulder the day before and didn't want to take the chance of him and I trying it on our own. We both stood outside for awhile to see if anyone could help but no... I left without it. But... he was a really great guy! Had the washer delivered two days later... They were awesome too.

I've rented with Aaron's for years now. Last May when I went to make my final payment for my PS4 and 38" smart TV, I was greeted like usual. My friend was with me and was interested in dressers for her room and a 48 inch smart TV. She didn't have funds on her that day so the sales rep insisted that if I do the lease under my name I can use my "last payment" for my merchandise for her down payment. They can "waive" my last payment since I've been a long-time customer. I felt great because I was recognized as a long-term customer and I fell for it.

They were good when over time I got things no they talk to me like I stupid and telling me they are taking me to court. They asked me why we ruined the queen bed and why I removed the cover sheet. I have kids I know it looks bad. I had a few things from them over time. I had to return everything was either chipped or broken. Now they're saying I'm stealing a blue-ray player I don't have. I gave to the delivery guy's and the boss never went with them to my house and my husband said he wanted it but that was not my words. I know what I did. I handed it over.

I have been paying for a couch and a love seat for a year and four months now. I asked the company to give me a contract so I can see what their policies are. The girl on the phone told me they can't send that via pdf file to my email. That I have to come to the store in person. I was not given a valid contract when I purchased my items. The men that dropped off the furniture in my house just told me to sign the device that I received it. Every month I make a payment of $96 and on time with the exception of one month. I asked for a copy of an invoice so that I can see how many payments I have left. Once again, the woman at the office told me over the phone that I have to come to their facility to get that. She can't send it via email or to my account online.

I have 2 orders I am paying on. The 1st is a set of bunk beds that have had to be repaired 4 times then replaced. The Boards fell out and injured my grandchildren. They gave me the run around and treated me like trash. I have had to have my fridge worked on the handle has come on 3 times the ice maker quit working blah blah blah. So they finally gave me a price reduction on my payoff. Still no apology. Now the fridge is leaking water the ice maker doesn't dispense and the handle is loose again. I complained to corporate due to the poor customer service I get every time I call.

I can't believe some of these complaints about Aaron. I have been a customer for a long time. I would recommend my store to anyone. I have never been called by them and when I call they know me. And we joke and laugh. They are very polite. I have gone in and they have given me the special offers. I'm sorry everyone can't have my Aaron. I LOVE MY AARON. They are the best. Will I rent again probably. If they get something I like and if I find something online and they don't have it they get it. I found a bedroom suite that I wanted. They didn't have it but they ordered it for me. So sorry about you guys and your luck cause Grove store is the best by far.

The account managers and store management is horrendous!! The so-called account managers do not know their contract language to be handling money. The employees said the management is under scrutiny for his account handlings. Everyone I've dealt with in the store has been rude, disrespectful and belligerent.

I currently have 2 accounts with Aaron's that I've had for a year now. They harass their customers. They call me incessantly if I'm even two days late. What's worse is I've told them repeatedly that I work the same hours they're open and they still call my phone 3-4 times in a row before even leaving one message. Then when I call them back, their first question is have I moved. I can't wait to pay them off. I'll take my business elsewhere.

Went there to buy a mattress or bedroom set, king size. I spoke to the manager. He was rude and a liar. I'm Cuban and I guess because I don't speak Spanish well he thought I was a gringo so he was being very racist towards me, wouldn't even give me 5 minutes of his time. What he didn't know was, I was ready to put $800.00 down on the bedroom set, he lost a sale. I'll never go back or recommend Aaron's to anyone. It was a horrible experience, I was disgusted with the service and the workers there!!! Aaron's on 16th West Hialeah.

Aaron reps are stalkers. I been renting from Aaron over a year, my payment is 208.00 monthly (too high). After the first 6 months of renting with them always paid my bill on time. A personal matter came up, so I paid my bill late after six months & never went into the next month. They showed up at my door which I just owned the 70 of the 208.00. Now today is Jan. 27, 2017. My bill was due on the 15th. I paid all but 57 of my bill & told them I will paid it on the 28th. They still called me on the 25, 26, 27. Like I said I never let payments go in the next month. I always let them know if I will be late. It to the point now. I don't want this cheap overpriced furniture. I have until Nov. 2017 to pay this rental agreement off but calling me all the time when I just spoke with them about when I can make a payment, is very stressful. I'm sure they have customers that don't pay them at all. I will NEVER NEVER GET ANYTHING FROM AARON'S AGAIN...

I'm one year into a 2-year lease of renting-to-own a living room set from the Aaron's on Miami Boulevard in Durham, and I couldn't be happier with the company. Not only did the furniture come in excellent condition, there have been no surprises with my monthly billing, and Aaron's has been completely understanding and patient when unforeseen financial issues caused me to fall behind in payments a couple months. I have nothing but good things to say about Aaron's, and I highly recommend them to anyone.

I have been a long time customer of Aaron's. Typically they have been great, but however with this particular situation they weren't. I deal with the store located in Arab, AL. We got a king size bedroom set and paid on it for months. We got into a financial struggle and informed them that we needed to return the stuff. The Mgr worked with our payment a little and we tried to work with it, however things continued to get worse financially and we tried to return it again and the Mgrs and the District Mgr got an attitude with us and made us feel bad for trying to keep ourselves above water by lowering our bills. Like I said I have been a long time customer of this Aaron's, but not anymore, not after this particular incident of embarrassing us for trying to do better. I'm very grateful that they did try to work with us, but the attitudes that we got just for trying to return merchandise as opposed to waiting and having them "repo" it was unacceptable.

Having sound intermittent issues & contacted Samsung as they went through all the steps and came to the conclusion that the TV is defective and to contact Aaron's to have it replaced. They are sending it out for repairs. Really? This is a defective tv as Samsung states.

I purchased a refrigerator and a sofa from Aaron's. The products are horrible. The sofa is barely a year old and the leather is peeling off. The freezer door handle is broken and it is 6 months old. Scratches on side of refrigerator when it was delivered. They call you nonstop if one day late on payment. Even call family members even though payments are made regularly. They take advantage of people who don't have the perfect credit to buy these items elsewhere. Will not purchase anything from them again.

I have had no customer service from this experience whatsoever!!! They have a great business model and cater to those with bad credit, myself included obviously. The interest that they make on a lease is insane!! I am almost a proud owner of my bed and I don't want to even mention how much of the money I've paid to own it. Regardless, there have been some bumps along the way, and I've reached out to them numerous times to speak with the manager. I NEVER GET A CALL BACK!! Long story short, I filled out a survey that was sent to me via email and expressed my disappointment. I am hoping that reaching out to corporate will give me some sort of response. I have to say I have NEVER seen so many negative feedback on one company. One would think that they'd try to rectify it, but that doesn't seem to be the case.

Purchased rent to own reclining sofa. We took it to local landfill today because it was broken down for one year. We will never buy anything from them again. Called to fix. Never could fix. Parts on it were always broken. Hazard too. Material flaked off. Total junk. Stay away from Aaron Rents. A junk...

Our refrigerator went out. So we went to the Aaron’s in Jefferson city tn. to rent one. No problem. They really need more professional delivery people. But when it came time to return it because we got a better deal on buying one. They gave us the run around on returning a payment that was not even due. We always got that the manager was in a meeting or out of the store. That someone would call us. That never happened, nobody could help us. They even said they sent it in for a review. A review on what? To return money that wasn't used on a service. One person even told us that Aaron’s does not return money we were just out of luck. Well Aaron’s you are a bad company and I will tell everyone that.

I have paid Aaron's for a bed on January 3, 2017 and I haven't received my bed. They will not call me and keep me in the loop about what's going on with my bed. The Manager and staff are very unprofessional. The worst customer service ever in Indio, California.

Very Arrogant staff. They promise something and once product is delivered it's a nightmare dealing with this staff. They trouble a lot for payments. They are located in E Adamo DR, Tampa, FL 33619. Never get into business with these guys.

I have rented from Aaron's for several years and now when I need them to fix a washer that I am renting from them they want to say that it is infested with bugs and it can't be repaired and they refused to give me a loaner. Furthermore they very rude and very unprofessional. I am also renting a flat top stove that refused to fix.

My daughter and two children moved in with me to help her out. She rented a tv and stand. I had rented two bunk beds for the children. I had rented in the past for nearly 4 years. All other items had been paid, not one single late payment. After a dispute with my daughter over the new (4 week) relationship with new guy, she abruptly decided to move out. Daughter a hot head and breaks things when mad, as children will sometimes still be children. At any rate, I felt it best to have police present when she gathered her things. This was due to her kicking in 2 entry doors instead of using her key. Officer could only be present for 1 trip. The remaining items which included her tv and stand were still here. Officer suggested putting items outside front door. She agreed she would be right back to gather remaining things.

I ordered furniture online with the promotion of having the first payment be only $25 for the first 30 days. This was a bait and switch technique and my furniture wasn't delivered for 2 weeks and less than 3 weeks of having the furniture, I was already being harassed by phone to make a payment because it was late. I only had the furniture 2 weeks when the next payment came due, not the 30 days that was promised online. Upon the phone call that I got, Tom from Aaron's here in Van Buren, Arkansas escalated the situation, never apologized or tried to make it right and said if I changed my payment to match when I had received the furniture, that I would have to make a payment and a half on the 1st which basically would not be any kind of deal at all because that would be full price from the time that the furniture was actually delivered.

I rented to own 2 Magnavox 55" tv for 12 months. After the 12 months were over one of the TVs stopped working and Aarons or Magnavox would not assist in the repairs. They said it was because I didn't purchase their 60-day warranty. Who expects for a tv to break after 1 year and six months with major issues. I believe Aarons gave me used TVs, because I was not home when they delivered them. The head manager at the store and at the corporate office were lIke "oh well". I will never purchase anything else from Aarons rental.

Okay so are the People at Monica, PA Aaron's on some type of drugs? My girlfriend called Aaron's to order my Christmas gift (laptop). We needed delivery so she let them know that. Saturday was the delivery date. They couldn't make it because the person that was suppose to deliver had a family issue. Not a problem so I asked for delivery for Monday morning. Cool. Monday comes I talk to a Aaron's employee. He notifies me he will be here in a hour and a half. Why did they try to deliver my laptop to my old address when my girlfriend told them the new address? I mean are you guys on something? She gave the address on her account. They went to my account and went to my old address. Why not use the address that is connected to the persons name that ordered the item. I just don't understand. Now I won't have my laptop till tomorrow morning. Sickening! Been waiting on this for 3 days.

I received two letters from Aaron's the first dated 11/08/2016 said that I will owe $284.31 if I make all my regular scheduled payments. As of today 11/08/2016 I owe $183.10, last payment was 11/03/2016. I called my bank and they say my last payment was on 11/07/2016 for the amount of $80.98. But seven days after I got the letter dated 11/15/2016 it says the same thing and that I have to pay $183.10 by the 1st. I have always paid on the 3rd because of my disability status. They know that I'm on. I called yesterday to pay it off and I now have the extra $100.00 added because they did it on the first, not the regular scheduled payment date the 3rd, basically gouging me. And after seeing other posts about this company I'm not the only one.

I've been a customer of Aaron's for a little while. I have a loveseat, ps4 and recently a 50 inch t.v.. I have been making my payments on time. This month I've had some personal issues happen where I had to deal with. I told the manager of the issues and told him I would be late making my payment. I've been late one other time and paid the late fees. This time he doesn't want to work with me, so now yesterday they came and got the television. Today they want to come and get my loveseat and the ps4. I told him I can't understand why you are being this way. I paid my late fees before and this is only the second time I've ever been late with my payment. I told him come get the stuff and I will never rent from you again!!

I have been a long-time customer of Aaron's Peoria store Tulsa Oklahoma. I'm on disability and don't make a whole lot and made it possible for me to purchase a mattress with my low budget. They went beyond and above the Call of Duty. The two gentlemen that deliver the mattress was polite, professional, and willing to please. Thank you Aaron's.

I went from Aaron's in Cleveland Ohio the lake shore store. The manager of the store is named Mike. Originally when I went in to rent my furniture I express to him that I do not get paid until the last week of the month. He told me he would give me until the 1st of each month to pay my bill before I would have to pay a late fee. Meanwhile my mother went in to rent a TV. She paid 4 months in advance which he shouldn't have done and decided that she wasn't going to pay triple for TV that she could just go out and buy so she had them come pick the TV she had from them which left a balance on her account. They refuse to at first refund her money or put it towards my account. What invention they did do so they put the her balance towards my bill but I've been getting harassed ever since. My mother was very pissed when she was in the store and she's a beast and she went off on them but that's no reason for them to harass me because my mother is a beast.

I have gotten a lot of things from Aaron in DeLand, FL but we got ill and the store told my family I had stolen things in my home. Called them and told the manager we was ill to come and get the bed frame. No one ever came but they called everyone of friends, family that we stolen the thing from Aaron. Talk about breaking laws. First the law says this: you need to call customer care not tell others what they have done. Next it is a personal business matter not to say all kind of things to other members of your family or friends. If Aaron does this to me how many more do they talk about.

I been dealing with Arron's furniture since 2003 and have preferred people there. Hampton Virginia store is being ran by a very nice man. Since 2003 I never had any problems with them, until my new purchases in May and June of 2015. I was told I was on a year lease which I always been on. The year up and I was told no I was on a 2 year lease. I'm paying double. Also you have value customers been with you for awhile you all don't anything extra for them. I'm very upset that a loyal customer like myself would not be inform of the 2 year contract. I was going to purchase from someone else. But I was talked into staying with you all. I'm thinking I'm on a year contract. I read a lot of reviews it seem there is a lot of 1. Aaron's seem not to care about their customers. Just getting their money.

I was not happy with the RCA television. The television would change colors. Peoples would be a difference colors the malfunction. I want my equity back that I invested in the tv. I invested 9 months of monies for a bad tv. Aaron's need to refund my monies back or apply the monies to my other lease property. I don't want to continue any more monies or due or have any business with Aaron's lease. My experience with Aaron's is to not rent or lease from them.

I just wanted say that me and my wife are so upset. We normally don't go through rent to Own but we did cause we were in need for a tv. We saw the same tv the other day at Walmart for 699$ and we are being charged over 2000$ for the same tv. So if I don't have the money to pay for it put it on layaway. At least you know that you will not being ripped off cause when we walked in to Aaron's we told them that we wanted no more than 12 months to pay it off and they told us that it would be a 12 month lease. And come to find out after 12 month was coming up we called and they said "You are half way there." And I paused and "what did you say?" And they said the same thing and I said that we were lied to and that I would not deal with them again. The day brought our tv to us they brought it to me not in a box or nothing just the tv. And I asked for new. For all I know it could have been the one that was display that they play from the time they open till they close.

I ordered the 2 piece mattress set October 20, 2016 which I put down $52.00 the required down payment. I didn't my new mattress until Thursday November 10, 2016 @ 7:30 pm at night. Now when I opened the door, the manager of the Aaron's store and a delivery guy stood there with only the mattress but no box spring. Who in the hell orders a mattress with no box spring... I had no bed but the new mattress being delivered so I took it with a promise from both the manager and the delivery guy that they would correct the situation. I called Saturday November 12, 2016 and got the runaround and I'm still sleeping on the floor. Thank you Aaron's, I'm very unhappy.

Called in July to change my due date at the beginning of the arrangement and was told it was no problem... Well I was reviewing my agreement before I made my payment this month and noticed I have been being charged a late fee so I call and I am told that I can make my payments over the phone or come into the store to have it waived (store is 10 miles from my house). The "manager" who constantly interrupted me said this as if I should have already known and then proceeds to ask me with an attitude that if they only offered one due date what would I do! Excuse me what happened to customer service?

We purchased a bedroom set and we seen 2 small roaches a week ago on one of the dresser's. Now last not my hubby found a huge one at 2 am when he went to the restroom. I got up and there were baby 1 on the wall total of 8 we killed and that's pulling out drawers and they were in the drawers hidden. Lucky I had ant spray and I sprayed everywhere. Now I'm so worried if there more I have to go get a fogger cause I can't afford these nasty things in my house.

Bed Bugs. Nashville Tennessee. Nolensville Rd. Order new mattress. They brought me a display from the store. With no plastic on it. I also have bites on my face. Had mattress before for 4 years. Gave it to my neighbor. Never a complaint about bed bugs. Live in my apt for 5 years. Never had problems with bed bugs until Aaron brought me the bed. With bugs and I specifically told them I want a new mattress. Manager told me. The display is new. Mattress. LMAO. Display new. With no plastic. How many people sit on it. Or lie on it. It's not new. So I'm getting a lawyer.

We started out renting a washer and it stopped working so many times. They sent over a new washer. The delivery guy forgot to hook up hose. I started a load of laundry went to bed (just had surgery) woke up to a flooded house! It ruined my wood floor and furniture. Haven't had it looked at or fixed! 2 months later, I'm still WAITING.

Been renting 3 months. Got behind. They took refrigerator. 2 weeks later they want to return it and I said I already got one. Told them we talked on phone. Said be in Friday. Make payment and was told that be ok. So 1 hour later they came back and took living room furniture and bedroom suite. They left the stove. They have no communication with each other. This ordeal does not make sense to me. It's horrible experience...

Dont go to wenatchee Aaron's. The new manager is awful. I have been a loyal, early payoff buyer for years. My warrantied mattress was seen by the crew and deemed to have a flaw. Manager said she would replace it right away. 4 months later I am still on the couch. Not even a word from her, and worse I sent a friend in to see if they had a extra firm and sure enough there is one on the showroom floor. Save your money and go anywhere else.

Tired of them. I went to rent a bed and fridge. I have been with them and paying on time for over 5 years. I always return my stuff when it's all but paid -- I have lately anyway because of changes in work/School geographies. So 3 1/2 months later they want a new application - after having been with them for ages and paying out way more money than the items were worth. They want my references again and I didn't think they actually call them all! They called and I am getting calls from people saying that Aaron was calling about me. I am sick of this. What I do is my business!! If I were late for a payment and they couldn't find me I can see checking a reference and calling on it but not when I am a prior excellent customer and have paid them for years!! Very illegal practice and I will be contacting Multiple agencies on this illegal practice -- if anyone wants to join me in a joint suit please respond to this.

My husband and I rented a chair from Aaron's and that was the worst mistake we had ever made. First off we told them that we needed the payments on the first Friday of the month. Considering that is when both of us get paid. On the first they would be blowing up our phones while we are at work. Then the chair broke so they came and got it to "fix" it. They had it two weeks longer than they told us and wouldn't let us know what was going on with it. Needless to say the chair came back in worse condition that we sent it in. When we received the chair back from being repaired if we would have sat in it the back would have broke off. So we called them again. They came to "fix" the chair at our house. They didn't do anything to the chair.

I would highly recommend the store location on Blackwood Clementon Rd. The people in the store are always courteous, kind, and willing to work with you. I will be a repeat customer.

I would highly recommend Aaron's furniture on West Judge Perez!!! The people are so very helpful and full of product knowledge. They made my situation so much easier! I had just moved to the area and they were able to fully meet all my needs, and the store is always super clean!!!

Store number F749 is the best Aaron's ever with Mike and the crew. I love the furniture and they are willing to help out no matter what you ask for. I am a repeat customer.

I'd had rented from Aaron's for 6 plus yrs, have a few tv's and furniture pieces. I rented a mattress with a bedroom suite, and a laptop. I called them to tell them I no longer wanted to rent either pieces any longer. They waited for weeks to come and get them, always making an excuse of some kind, they couldn't. They told me I was late and was never late on payment, always was early. They took me to court stating the laptop was damaged and the mattress when absolutely nothing was damaged at all. This guy Ray, looked right at the judge and lied right in his face. So... this went on my credit. One thing for sure, I will never pay them... not ever even if on my credit I can work my score up to a better level... These dirt bags are nothing more than criminals. Stay away from the Waynesboro VA store... It's terrible. Their entire personal affect changed from smoky and nice, to nasty and rude.

2 months ago, I called and inquired about a payoff amount. It was $273.00 and some change. I paid $188.28 in another 2 payments. I called today 9-9-2016 for a payoff amount. I was expecting maybe $100.00 and some change. Why is the amount $282.042? They blamed it on New Jersey taxes. HOW? I would like an explanation other than "I don't know" from Aaron's employees. Or how do I contact the state for a explanation?

Was told that a washer and dryer sold to me could be delivered to address other my own. After making ON TIME payments for 3 months, manager told me his boss said this was against store policy. Jake, the lying manager, reissued the finances to the residents at the home holding the appliances. They began their initial payment on these items as new. They received no credit for my payments and my $400 plus in payments were never reimbursed. They were paid TWICE for the same items.

I have been an Aaron's customer off and on for years. I made the fatal mistake of renting from the Aaron's in Johnson City, TN. The manager, Sabrina is a liar and she is very manipulative. She is nice til she has you reeled in, kinda like a fish. Once you are hooked, she lies and manipulates you to the max. We were going on vacation and sat a bedroom suite out for them to pick up. We called multiple times to get them to pick it up. Sabrina said "we won't pick it up until you make a payment on the washer and dryer" but told the district manager, Brandon, that she didn't have anyone to pick it up that day. No big deal, Tuesday was another nice sunny day and again she wouldn't allow anyone to pick it up til I made a payment on the washer and dryer, which I did on Thursday.

Aaron Rental tells you they will report to the credit agencies if you pay off an item and will show as good credit. When Aaron reports it does nothing for your credit because they do not report the payment history. In fact it can hurt your credit either way by not paying or paying it off only hurts your credit more if you do not pay and they have to collect their merchandise. If you pay off your account they turn it in as a closed account with no history which in turn gives you a few points off your credit report so be careful if you chose to rent items to own. Please be aware that paying for your items on time does not help your credit but if you do not make your payments it will hurt 50 times more than a few points off your credit.

Wanted a new washer & dryer and build credit. I was told credit reporting would be done monthly - never late. I called asking for a new WM & no dryer, dilapidated washer we have them I provided the models #. I have. When we get there they give me a price on a used one. I SAW The machine. It looked new but wasn't I already made a down payment so I'm stuck. So they assured me that for warranty purposes it is considered new. I not according to Samsung who Happened to say the unit was repaired before?

OMG! I thought I was the only one that's had a bad experience with Aaron's! I deal with the one in Richmond KY, I have to say that the manager there Bobby has been good to me but others have been so smart **! Anyway I financed a washer and dryer, riding mower, big screen television, a refrigerator and a laptop. I've been a good customer, but here lately they want to call me before my payments due, passed me off! I have everything paid off but the television two more payments and I am done with them, the riding mower constantly breaks down, but the biggest issues is the Amana washer dryer set.

Aaron's is a bad place to get your furniture from. They are always rude if you are late on a payment. Even if you make your payment, they still call you wondering where your payment is. They obviously do not communicate with each other. And, when you do have to make a late payment, they talk to you as if you aren't paying because you just plain don't want to. I feel they purposely try to make you feel like crap. I feel like I am on pins and needles when I know I won't be able to make my payment on time because they make you feel scared and nervous. I think they should make some changes as far as THEIR customer service goes. They sure don't make you comfortable renting from them.

Just...wow. I have been paying on a washer and dryer for a year now and figured I would pay it off with a credit card I just got. My remaining balance at Aaron's was $1,311 and my credit card had $1,250 balance so I figured I would pay that off and leave only 61 bucks left to pay at Aaron's. I had planned on paying that final 60 in another day but to my surprise in a matter of 24 hours Aaron's has decided to show my new balance remaining as over $600. So in a matter of 24 hours my remaining balance went up over $550 dollars for... some reason. I suppose when I call to question why this has happened they will have a lovely fine print BS reason. DON'T EVER USE A SERVICE LIKE THIS!

Absolute Zero Stars. I live with some relatives that bought and rented Aaron's furniture. Aaron's is a fraud. They act all good the first month then it immediately goes downhill from there. The fully paid for washer and dryer after a month immediately started having problems. Clothes don't fully wash or spin and it stalls making an awful screeching noises. The dryer takes two to three times to dry anything and I'm talking about medium to small loads here. Then there's the rented furniture they were charging for items never received for months before fixing the problem. Then they were told that we wanted to give up everything but the couch because it's the only object we could afford and they refused to take it back and we were charged for unwanted furniture and late fees.

I purchased a Samsung fridge from Aaron's. Paid it off last year May. This year it is making noises that it never made before. I have raised the issue to them. No response. Please help me in making contact with Aaron's or Samsung regarding this matter.

My husband rented a mower and it broke down a month later. Aarons came to get it to fix it. A month later it's still not fixed. Mgr promised to send out a new one. 2 weeks later it's still not here. He's always got everything from them but now they have lost his business. This store is in Kingsport, Tn... They are very rude and lie. Stay away from them...

So I rent to own a washer and dryer. I have been a customer for at least 3 years. I've never had a problem with their customer service until today. I have been waiting for over a month for them to come out and look at my washer and dryer. I am still waiting on it to be fixed. I have spoke with the main branch manager at least three times this month alone. I was told I was not going to have to pay for this month because it's been broke the entire time and the manager tells me that they paid for this month however that is not possible because last time I went and paid I only owe $292.

We rented a bunk bed from Aaron's for my two special need children that was infested with bed bugs. Aaron's took no responsibility whatsoever. Aaron's used Orkin to investigate and we all know how that goes. My 2 year old and I was ate up. Aaron's came and got their bed with no apologies or anything. Gave us our August money back only after we signed papers agreeing to not sue but the catch was they needed my kids name for Orkin. Straight lied used their name so we couldn't sue on their behalf. I feel they did that under distress because I needed this month's money for my kids to have a bed. Not only do they deny it's their fault, they made us sign a paper after lying. Aaron's is rude. They lie and VERY UNPROFESSIONAL. I'll never recommend them to anyone ever after being with them for about 4 years. Just plain out inhuman.

I received a phone call from this company about making a payment. The customer service that they have is horrible. They do not treat you with any respect and assume that every payment will always be late. After I pay off my washer and dryer, I will never purchase anything from these people again or refer any of my friends and family to get anything from them.

On October 6, 2006 I closed on my first home. I went to the local Aaron's and I asked for the manager. I let the manager know that I needed EVERYTHING for my house! I needed a living room set, a kitchen set, a queen bedroom set for me, a twin bedroom set for my daughter, a bunk bed set for my boys, a washer & dryer set, a stove and a fridge.

I've been a very frequent customer of Aarons for 10+ years. They have always been extremely nice to me. Well I guess this past year the store I go to changed management, because now apparently I'm a number and not a customer. I got home yesterday and the Aarons truck was outside of my house. So I confront the man and he ask for my grandmother who is not at the house. So I tell him that she's not home and he goes off and says that I need to pay for my grandmother's product or he's going to take it. I found it very offensive that he's going to try to take my money for something that isn't even mine. That's like going into a bank and demanding money out of someone else account.

Recently I bought a Dell Inspiron from Aaron's at Reynolds in Toledo, Ohio. When I received the 1st laptop it had a virus. This store had the laptop for a month. Finally they said they could not figure out the problem so they order me a new one. I had this one for 2 wks. Something was wrong with the computer's charger. Now I have been trying to get this 1 fixed.

Yesterday Friday August 6th 2016 at 300 pm. We had a chaise lounge chair and a sofa delivered. I paid my house off today and for a gift my mom took me to Aaron's to buy me new furniture as a gift and it was to be delivered the day I paid the last payment. Well I fell in love with this nice dark brownish gray set that was on their floor right up front by the window. So yesterday they was delivered. I was so excited 'cause I had a big day to celebrate the paying off of my home. So my child whom has health issues was born with low immunities and allergic to everything from detergents, soaps, foods, meds, bites. Ex. he was sitting on the sofa and was starting to get hives. I thought from maybe the stain guard on the furniture. So I put a white sheet down on the chair and had him sit there after giving him **.

8 weeks ago I decided to lease a living room set from Aaron's because I am a single mom starting over. Needless to say the least Aaron's is costing me more now than what it would have cost me to buy a couch outright brand new. The day the couch got here we started getting bit but didn't think anything about it until I found a big bedbug on my daughters blanket that had just come out of the dryer. After looking around I found a lot more plus eggs. I called Aaron's the next day and they got Orkin out here to look. Sure enough the couch was infested. He didn't find anything else on the beds thank god. He said the couch is the source of the issue. And also put that in his report. However when he sent in the paper work to his Corp office for them to send to Aaron's Corp office they claim his report said nothing about the couch being the problem. (Imagine that) When I asked for a copy of the work order they say no.

When dealing with these people we got very little results at last. We hit a rough patch here lately. They worked well with us at first but now they aren't wanting to work with us to good. If it weren't for the rough patch we have hit we would have needed it downed in the first place but after paying what they wanted for the month we have been getting harassed & having them calling & texting several times a day. We don't have much left til it's paid off but I will pay them for August when I get paid. They want twice the amount in which they agreed they would take for a month. With that said, I will never go thru this company again. The stuff they sell are triple the amount that you would pay for it at Walmart or other places.

I have an LG 49 inch 4k tv the screen which I took back to the store. They gave me a loaner till mine get fix. They let me take it home, while driving I hit a some railroad tracks and crack the screen. I call them back. They said I would have to pay for it. But I found out that their policy don't allow for customers to take TVs because of this. So do I have the right.

We rented to own two TVs. After two months my account was set on auto pay. They said they didn't get payment the third month. Was unable to get money. Together told them to come get them which I still waiting for statements from social security which takes time. They never come the fourth month. Month they call. We told them to come get the. They wanted to charge me more weekly rates plus late fees when they were told to come get them. Then all the calls started. Told them same thing--come get them. Went on for three months then July 28 I get a threatening phone call saying I better have 1200.00 dollars and the TVs ready for them. By two clock July 29 they got their TVs but they're threatening us when they were told to get them almost four months ago. I would not recommend or refer anyone to them and they'll never get any business from us again.

Aaron's sold me a living room set and the sectional was bedbug infested. My leasing office where I rent required that I pay $700 for an exterminator and if I didn't they could no longer accept my rent and I would have to move. I forward the documents to Aaron's and they refuse to rectify this problem but continue to harass me about a payment on a sectional that we were bitten by bedbugs on. The bedbugs were in our beds, we had to leave or townhouse because of the bedbugs and stay with friends and family until the extermination of the bedbugs. My kids were bitten and became ill from this. Something needs to be done about this.

I have been a customer of Aaron's for 4 years now, and I have been treated with respect and love every time I go into the store. Now to the person who claim that the store personnel said they would call the sheriff if you didn't pay your bill is totally wrong. The sheriff cannot do anything about you not paying your bill. What they must do is file a claim in court against you. You must be served and if you don't appear in court it is considered a judgement against you. Then the company can go after your other assets to pay what you owe by garnishing your checks if you work or put a lien on your house if you own one or on your car.

I have been a long time customer of Aaron's. After retiring from the military and not finding a job for many months, I went thru some tough times and scarred my credit. I became an Aaron's customer in 2007 in Montgomery, Alabama because they simply made it easy. I know their stuff is way overpriced, but when you don't have great credit and have to use rental or leasing companies, in my opinion Aaron's is the best. I stayed a customer after retiring and moving to Austin, Texas. Once again, they just made it easy. If something broke, they gave me a loaner or another item like it. If I didn't like it, then I could take the item back. No harm no foul. I always considered the extra money paid out as a convenience fee which worked for me.

I called and made arrangements to make my payment at a different time than normal. They were approved. The following day, I started getting calls from other employees that worked in the same store. I called them back and was told that the person that called me last has a different system. The following day I get yet another call. This time I was at work and didn't answer it. 30 minutes later I get a text from a friend that I had used as a reference when I bought the furniture saying that they had called her. So now, if I don't answer when they call, they call my references? That is not what they are for. I have gotten a call everyday now and they are calling everyone. Including people that I have not used as references. If this is how this store is working now (they have a whole new crew) I will NEVER buy there again. I am feeling extremely harassed. And I think this is illegal anyway.

I received a call from the store. I had a bad experience with ONE employee. Good experiences with everyone else...the roaches I can't really say anything else about it I saw them. The store called me today to speak about the complaint and I don't wish to speak to them. I already spoke to corporate and said all there is to say.

On 6/30/2016 I leased a pre-leased living room set/a reclining chaise and a sofa. Day 1 I slept on the chaise. I woke up with bites thinking they were mosquito bites. Day 2 l slept on the chaise and I woke up with more bites on my right arm and shoulder and the back of my neck as well. I noticed tiny bugs crawling off of me when they had finished feeding off of me worthy their bellies full of my blood!!! The next day Day 3 I slept on the chaise bc I was in denial and again I awoke to nymphs crawling on my arms with bellies again full of my blood. I then googled the images and of course what do you know they were in fact bed bugs along with an adult bed bug found. When I went to capture them they scrambled hastily towards the creases of the furniture to hide until their next meal. Considered a " blood meal". I then went to the doctors and it was confirmed that they were bed bug bites.

This is a horrible rip off place. We were told one thing by one of their "top" people Angel only to find out it was a lie or mistake that no one can own up to. Instead I am called a liar! This store is a joke! The manager must think he is a gangster or something how he talked to me and tried convincing me he got me a deal! I was warned before they are all lying pieces of **. Apparently customer is always right never applies in this business!! Definitely will move my business to Conns or even Rent-A-Center!! They can't even keep a manager! And this dumb ** that lied or ** and gave the wrong answer has not talked or confronted the situation. This is a ** company with horrible customer service. Tried letting them fix this or the person own up to it and we were just made fun of and told we were lying. I could have paid off my acct that day but decided not to on trusting this "top acct person" Angel!

Customer service isn't a thing at Aaron's. It simply doesn't exist. Your complaints, if you're lucky, will receive a shrug. The norm, however, is that your complaint won't even be acknowledged. After doing research on why our brand new living room set began falling apart two months into our rental, we learned that Aaron's builds most of their furniture using shoddy manufacturers on the cheap. You are then charged astronomical interest rates that work out to be somewhere near the 200% APR range. Not only is this company scum, they will treat you like scum. Do everything you can in your power to avoid Aaron's Inc. Save your money for a few months, buy elsewhere. Look at Craigslist. Heck, rob a store before even thinking about giving this business your time or money.

I have been trying to get my front loader washer and dryer repaired since April 28th 2016. It is now June 22 and still no resolution. I have created an issue with Aaron's customer service and was supposed to get a call back within 24 to 48 hours and still nothing. I actually did not make my payment for the first time ever and they damn sure called about that. Now I have resorted to calling the regional office for my area in middle TN. I will post when I get answers but for now VERY ANGRY AND DISAPPOINTED.

Extremely dissatisfied!!! On March 12, 2016, I called to inquire about renting a lift chair for my mother who was having surgery the following Tuesday and needed the chair while recovering. On this day I spoke with a salesperson named "Candy" who told me they had a pre-leased lift chair for $69.94. I made sure to get my intentions known that the chair was needed for my mothers recovery!! We DID NOT need to keep the chair!! Candy assured me they rented on a month to month basis! I continued to check other places but later that day called back to rent the lift chair from Candy. This is where I went wrong!

We were renting to own a camouflage couch, loveseat, and recliner for several months before we noticed something crawling on it as soon as I cut our lights on. I went up to Winchester to show them what we had found after finding several more. They said they would come inspect it within a week and we never heard anything until I decided to quit paying for it. They called threatening to come get it and I told them to go ahead and then once they were there to get it the employees driving the truck threatened me again saying that they were calling the sheriff's office on me for theft. Very rude people. I did not know what bedbugs looked like until renting from them and I will never do it again! My whole house ended up infested because of their lack of communication and their irresponsibility!!! I have paid around 1100$ so far for Terminix to treat and we are still being treated!!!

Rented a living room set and bedroom set 1 yr ago. I will admit it is not easy making the payments they require for their furniture and I did fall behind. They started calling me and my contacts over and over and at one time even threatened my daughter. They also provided my personal financial information to my contacts. We have had a little money issues and got behind again and the manager Tim has threatened to call the sheriffs on me, threatened to bring the sheriff to my house, threatened to file theft charges against me if I do not return their furniture. They have showed up at my house on more than one occasion and at no time did they come with a truck so they could take their furniture back. I am so sorry I ever used this company and would not recommend anyone else using them.

Customers are usually only inspired to write a review if they have a negative experience or a perceived negative experience. I was shocked at the negative reviews towards Aaron. I've heard many people say that Aaron and similar places target the low income and bad credit population. Every business targets a particular group to gain business. People can decide for themselves whether or not to do business with Aaron. You have a choice. The total cost to just rent or rent to own is clearly stated in the contract. If the inflated price is ridiculous to you, then don't sign the contract and go somewhere else. It's in very poor taste and reflects ignorance when people complain about the cost after the contract is signed. I was thankful for the option to purchase a sectional and tv from Aaron.

The day my furniture arrived, the delivery gentleman noticed the arm of one of my couches was very loose. After sitting on the couch you could tell something underneath was broken. The delivery gentleman called the store and spoke with someone who told him to give it a few days and a man would be calling me. The man they were speaking of was a fireman who did repairs on the side. Waited for a week and a half and no call. Spoke to Aarons stores and again was told the same thing.

My rental agreement and collection of receipts reveal that Aaron's Rental has lured customers that are veterans to enjoy a discounted service only to refuse honoring the discount card that was taken from me. A television priced at $429 should be listed as $229 plus any taxes and fees somewhere in their paperwork if the $200 discount were to be included. It was not. I should also be able to expect that I can pay off the television "same as cash" within 120 days. Doubtful since nothing yet seems to indicate Aaron's operates with such integrity, according to many negative reviews. I hope to reach out to fellow veterans through forums to warn against trying to repair minor credit issues by taking advantage of Aaron's fraudulent discount offers!

My wife and I rented a dryer from Aaron's and started to have issues with it so we called to have it serviced and they came and picked it up and replaced it with a loaner. After a couple weeks they brought it back and said it was fixed but a couple months later the same issues arose again. So we called again to get it serviced but they said our warranty was up but they'd still service it anyway. They took it for servicing and then brought it back and said it was fixed but less than 2 weeks later it stopped working again. We called the store to see what could be done but they basically told us that we're screwed because our warranty was up and the last services they did was a courtesy service.

I rent furniture after already having a bad experience with them delivering the TV I rented. Now I find out my furniture is on back order after I already had them check when I paid my money to make sure it wouldn't be on back order. Now I don't know when I will receive it and they won't give me my money back. The store told me they couldn't give my money back and customer service says the store has to give me my money back. Customer service also says that they can't do anything but file complaints. Worst company I have ever dealt with. None of them care or know their jobs. I will be letting everybody know how bad this company is and posting how bad the service was. They have took my money and lied to me. I would recommend you go anywhere but Aaron's rental.

We have been customers for Aarons for a few years. We have purchased a tv, washer and dryer and recently was looking into a new fridge. We were looking into obtaining a loan for a home and was pooling all of our credit branches for help. I do not have the best credit due to hospital bills but had been working hard to bring my score up. When I spoke to the mortgage woman she told me the only problem she was having pushing my loan through was Aaron's had only reported ONE month review of all the payments I had made to them. They had not reported my payments were on time, that my account was in good standing, and that we had paid our payments in full, nothing.

I rented a sectional sofa, turns out it was too big for my living room (had to purchase it unseen) so I called them to come back and get it. Upon their moving it out I noticed damage to my brand new hardwood floors. I called repeatedly, sent emails. Finally after a month someone named Phillip, 304-816-4710, finally answers the line then informs me the store assured him they did no damage to my floors and that our conversation was over. This company is ridiculous and you will be treated like a piece of trash and they will take no responsibility. Stay away from these crooks. If I could leave negative stars I would. Horrible company. Horrible people!

They offer a lease online price of $25.00 but there's a catch. You have to wait 5-7 days for the product to be delivered from their warehouse to your local store, then another however many days it takes them to deliver the product to you. Your payment schedule is fixed, meaning if you order the product on the 25th of the month, wait the 7 days plus, your next payment is due on the 15th. So basically they take your $25.00 without you having the product, then make you wait and charge you again the whole lease amount on the 15th. Total rip-off. Don't buy it.

I have been a customer of Aaron's for over 9 years. The last 8 years have been wonderful. Recently the store experienced a complete staff change. Since then, the customer service has gone downhill. I purchased a front load washer and dryer in July 2014. In January, 2016 the dryer stopped working. It would not even come on. I went in to pay my bill in January and informed them that my dryer was not working. I was told the repair manager would call me in a few days. After 3 weeks of no one returning my call, I called back. I left a message for the person that handles that department. Meanwhile on February 16, 2016, I started getting calls regarding my payment that was due on February 15, 2016. I was getting calls at least 5 times a day. I told them that I would be glad to pay for the washer, but I was not paying for a dryer that was not working. I paid 1/2 payment to pay for the washer.

Everyone is nice while you are shopping then when you have a problem they treat you like a thief. Their product broke they charge you triple what it is worth and then no help when it is broke. But they will take the time and money to harass you with calls and visits to your home multiple times a day. Worst customer service ever!!!

Rented a electric range from Aaron's. Sales rep named Ann friendly enough until there's a problem. Oven handle has fell off several times. Easy enough to fix. Then it stops working. Their "service personnel" come, stated it was plugged into a 110 power line which is a 220 power line. And are refusing to fix the stove which is still being rented. They are quick to change the payments but don't have any idea who you are when things don't work. I wouldn't recommend Aaron's in Mansfield, Ohio on Trimble Road to anyone.

I have rented from Aaron's in the past from Fort Collins, Colo and then I moved to Scottsbluff, NE and I am currently leasing to own some furniture and a laptop. I love the employees... Demmie, Bob, Dannie & Marcelo are awesome employees who help me every time I go in! Demmie is a awesome employee. I got a laptop and it really did not cut it for me. I was not liking it, so I let Demmie know. I took it in and they swapped it for me. They sold me a awesome table set for very, very cheap in great condition and held it for me until I could pay for it (2 weeks)! I love the monthly payments.

We have been paying on a TV for almost 2 years. We got a payment behind due to some financial issues. I told Aaron's this and they agreed that we could get caught up in a month or 2. The next thing I know they are knocking on the door telling my neighbor to let them in and that they are going to take the tv back. We signed an agreement redoing the lease and they still came by every month threatening to call my landlord and have her let them in (which she can't do--it is illegal). They leave numerous messages on my phone and threaten me, go to my husband's work (which is also illegal) and leave messages for him.

Aaron's rent to own. I went to Aaron's. Bought a washer and dryer. When they move it to my house the washer had a big dent in it. Aaron's said they would take the damaged one back but would not give me a new one. But would take payments off. The store I bought it from closed. This store said they will not give me any money back. This Aaron's also added two extra payments. They still say I owe them 1/2 payment. Aaron's call my wife at work even tho she told Aaron's not to call her at work. They keep coming to the house leaving notes on door. Did they pull bait and switch? Aaron's 33250 Schoenherr Road, Sterling Heights, MI 48312 - this store is closed. Aaron's 34813 S. Gratiot, Charter Twp of MI 48035-3546 phone 586-792-7063 - this is store that took over payments I will make 1/2 this week.

I'm extremely pleased with the customer service at the Gladstone Aaron's location. Everyone is so nice. They are easy to work with. I was also in the process of order a new washer and dryer since ours broke and when our apartment complex switched to all new appliances including washer and dryer, they were amazing with closing out the order for me. Our laptop is wonderful and we love everything about it. I would highly recommend them to others. I'm happy I went with Aaron's and will be doing business with them for years to come.

TO AARON'S IN CLAYMONT, DELAWARE: My daughter purchased a bed from your store and it had BED BUGS and just because she decided to STOP her agreement with you (due to these pests that were now squatters in my single rancher home) no one cared to compensate her for this problem that you caused me and my family. I have spent well over $500 on a pest control service which YOU should be responsible for or at least be accountable to some extent since my now 4 month old grandbaby has been bitten several times. I have NEVER had a bedbug problem until now and what makes me even more disgusted is that you only gave my daughter an apology.

After renting and purchasing several rooms worth of furniture over three years I received a coupon to rent a new item for one month for free. It was Thanksgiving and my son wanted to have us all over to his home for Thanksgiving dinner but had no table and chairs so I let him use my one month free with Aaron's to get a table and chairs for one month.

I walk in to pay my bills and there the lady telling stories with the coworker. I say "hi" and her reply was "I'll be there in a minute". So I stand there waiting and another lady came out, joined them, talking and laughing. I was there good 10 minutes then the so called manager came out and I asked him to help me and he said "I'm on lunch". The two ladies hear him then they said "I'm sorry how can I help you?" I looked at them and I said "never mind", then walk out. ** poor customer service. And I'm done with them.

I called Aaron's in Terre Haute, In. to pick our furniture up. They refused because there was a hole in the bed bug protective sheet. They told us they would be back with plastic to protect it. I called the GM and he threatened me because I told him what the delivery guy told us. His name is Tim and he has NO respect for customers, especially women. I told him I would pay him a little money here and there, but refused payments. Threatened to take everything from me and take my checks. Worst service ever. I took pics of the mattresses and there is nothing on them.

I got a set of queen mattresses since mine fell apart. Everything was fine until I went to move out of state. I let them know. They were rude and said I had to return my mattresses seeing as they said there wasnt an Aaron's in my area. Yeah right there is one. I did not return my mattresses. I asked if I could do online. They said no because they dont do online. Wrong... I've been paying online for almost a year. Well there have been a few times emergencies came up and I was late on my payment. If you dont pay on the first by close of business they harass you for the money.

I have ordered a online dining set IN STORE at 986 S Sheridan, Denver CO. ** helped me ordered and told me to wait for 5-7 days and the dining set will be delivered. After I waited more than 7 business days, there is nothing arrived. I called this store, he said that the order was NOT completed! We had an urgency and hoped to get ASAP, and that was why we ordered right in the store, but after I put all information and he forgot to submit. He was so CARELESS that waste my precious time! I called his and the original manager **, they simply said "sorry but nothing I can do for you." What kind of customer service they have? That is all they can do? Is there ZERO star?

One day I called the store in Fall River, MA for them to pick up a stereo system I no longer wanted. To make a long story short my Account Manager Jose comes in my house and starts getting smart with me asking me do I know how to count, etc. Also they call me every month at least 2 weeks before my payment is due saying that it's due. I'm dead serious. If I don't answer they call at least 4 times a day harassing me for something that isn't even due yet. And I have had my tv for almost a year and they have been doing it for almost a year.

I purchased a Maytag washer from Aarons. The last week of February while doing my laundry I noticed the machine was not filling enough to even do a small load of laundry. I tried contacting the store to talk to the manager to get a repairman in to fix it. The first person that answered was a man with very poor English so I asked him to have the manager contact me. Day 2 no call from them so I called again, this time I spoke to a woman, who I think was the one who sold me the washer, but the manager was busy on the phone, again I left a message for the manager to call.

Although I purchased the furniture in July, I never really used it. I was aware the set was used, but not until after purchased. We moved the furniture around and pulled the cushions up and had dirty underwear which were not mine or my little 8yrs old, as well as a bunch of other food and toys, lighters, and just completely nasty. I did complain about the cat pee on the end of the chase when I first got it. So, I called the manager and he could have credited that money to another set but basically told me it's a loss and that his kids play on his furniture and the cushions always come off. My set is not that kind of set. The cushion are connect so you have to flip them up.

Well I used them for a couple months - me and my daughter kept getting bites on us. So when I had sprayed deep cleaned the room everything. I asked them to pick furniture up, didn't want it anymore. He said "oh it has bedbugs. Well the mattresses have the covers to protect it from the actual mattress so take it off." Then they start putting furniture back on the porch. Now I have to go in today. He says "I'll make a deal with you." Yeah I bet and I chose not to pay. They can file theft charges.

I rented a 70-inch Sharp HDTV from Aaron's online. The local store, about 2 miles from my home, contacted me and arranged for delivery of the set. Aaron's was running a special of $25.00 for the first month and on-line set up of payments. The first $25.00 went smoothly and the set was delivered. I had to do the set up because, beyond plugging it in, the Aaron's delivery team was at a loss. However, they did help me fix an earlier mis-set up of hospital beds for which they had NO responsibility. Thumbs up for them.

I have recently got a living room set from Aaron's on North Tryon ST in Charlotte NC. It was good. But the problem I had is they charge my debit account. It didn't say in no contract I gave them permission to do so and I already pay the day before. So my account got charge twice. Now I have to wait two weeks to get one of my payments back. They can come get their furniture back. Not dealing with that company again.

My husband went to the store and picked out a mattress and frame. When they brought everything and put it together I was not at home and when I got home to see it I realized that the foot of the bed drooped and just to keep this in mind I'm 3 months pregnant and I use to work at a Aaron's so I know how to put beds together. But being pregnant I'm not able to pick up the mattress to see if you could fix it and my husband just had hand surgery so he couldn't either. So I called them and they said there was nothing they could do and suggested I get a board to put under the mattress and maybe that would fix it. I said I paid you for a frame and if it's not going to work then come and take it back. They said, "Sorry there's nothing we can do." And being pregnant my husband wouldn't let me go to the store for fear I would go off on people and get arrested.

After moving to a new town, new home, new job I needed some household items. Saw a lovely living room set at Aaron's in Swainsboro, GA. The lovely CSR was very helpful, explained to me different payment options, even showed me online catalog. So I'm thinking so far so good. I did give Aaron's a chance because reviews were **. The CSR was great. Helped me pick out lamps, tables, rugs, even suggested place I could buy curtains and throw pillows. Awesome. Filled out that crappy form, she got paperwork ready and told me manager would be with me. I literally waited 10 mins before he even got out his chair. Didn't even introduce himself. Went over paperwork, took my money, told me delivery would be between 11-2 next day. Cool.

Over the past 10+ years l have purchased furniture from Aaron's. This last few things l bought, l was going through a hard financial time. Aaron's came and took my daughter's mattress and my dryer. Everything was paid off. When l made up the back payments, Aaron's brought back a different mattress and dryer. Both were horrible and not even close to the quality we had. When our payments got down to two left we took the mattress cover off and the mattress smelled horrible and there is a big hole underneath. We also found bed bugs and lice.

Aaron's Store in Clinton MD has the worst manager name Billy ever. He is unprofessional and cannot communicate or manage a store. Where did they find him? He literally went into my account and took unauthorized funds out of my checking account several times. Now I have a lot of patience, but this last time took the cake, now stated to Billy to come and pick up every last piece of furniture and get it out of my house and he failed to do so. How do you communicate with an un-experienced manager who procrastinates and lazy? I am a manager myself and we go above and beyond for flawless service. "DO NOT" go to this location in Maryland. The service there is horrible, employee laying on desk with their head down like they are sleep, uniforms looks like they dirty haven't been washed. Unexceptional service that was provided by this location.

I went into store, paid to have a washer delivered. When washer came it wouldn't even spin so I called Aaron's to find out that they sent a pre-owned washer out. Never will I deal with them again.

I went out and bought a Star Wars Special Edition Notebook - at hp and paid $679.99 for the notebook. The same notebook that they have at Aarons for $113.99 month for 18 months getting up to $2054.82. And the only reason I seen it is because my sister and her boyfriend was going to buy one from them. What a rip off. They are trying to take advantage of people. If you go to buy this computer save your money and buy it out right.

After paying on this set of washer and dryer for two years, the dryer won't work and they will not replace it or fix it. These people are thieves. All they say is there is nothing they can do. I believe the only alternative is to sue them.

I purchased a Dell computer from them in the late 90s and had a very nice experience. So in 2013 I decided to buy a Fridge from them. Everything went fine. Late 2014 my dryer stopped working and I went and bought one from Aarons. The month of my last payment it stopped. They finally picked it up (in the summer) and brought out a replacement (much cheaper dryer), but it got the job done. It was late (fall/the start of winter) before I got my dryer back. I had to call them and ask where is my dryer. They kept saying they were going to bring it. A Sales Associate answered the phone and said that the Manager wanted to know if I wanted to keep the one I had.

I have been buying stuff from the Aarons in Jacksonville NC since about 2007. I bought a laptop from them in 2012. This laptop motherboard died every 3-4 months. I would send it back they would "fix" it and it would break again. Went round and round over this, so I decided to just get a new computer. Bought a new one in 2014 and about 6 months later the screen just goes out. I took both laptops back to them to fix.

I had a big problem with their competition and was in a jam. Needed a couple of beds to have in my house over the Holidays for my family that was coming over to stay with me during the Season. Not only they were very nice and prompt with their paper work, they went out of their way to get me the merchandise I needed and delivered it when they said they would. They brought it and placed it where I wanted it. Used extra care with my walls and furniture. They even brought special protection covers for both mattresses and box springs, which they placed on the items, before BRINGING them into my home.

Never got my TV. Said it will be 5 to 7 business days. So I just cancel my order. No customer service at all. Horrible, horrible. Please save your money. Used it somewhere else!!!

A few days before Christmas 2015, my husband let me get a new stove (old one was going bad). Delivery was set up for around four in the afternoon. They called at 11 a.m. and said they were on their way (not ready but said ok). When they got it inside Justin proceeded to hook up the power cord to the 220 stove (was not attached to stove). He sent the other helper out to get a socket set (which they did not bring one with). Husband went to garage and got his (Justin refused to use it), had a small something he was attempting to hook up the stove with. Said he had it. (NOT) Did not use it till Christmas eve. (Because of going to relatives for pre-Christmas doings.) Christmas Eve put a pan of eggs on top and put my big fresh ham in oven. Closed the oven door and saw sparks coming from the back of the stove. Husband yanked the stove away from wall and it was shooting sparks.

I purchased a front load washer and dryer set from Aaron's. Since January 2014, I have paid on time, without incident. I went to Aaron's in November as I was needing to rewrite the account due to my own financial problem (that was due to resolve and did resolve in December). The manager "rewrote" the account and told me payments would resume as normal on December 15th. So, I had my payment in by December 15th and the next thing I know, I am receiving numerous phone calls from Aaron's. I called and the gentleman I spoke to did not seem to understand that I wasn't behind. It was like talking to a doorknob. I even signed a rewrite agreement in November. I even brought a payment in to the store at the same time the rewrite was done in November and the manager HANDED the check back to me, telling me that payments will begin in December again. So, I refused to answer and eventually blocked their number.

Ivan and Joe the drivers came to my home at 830pm an hour and a half after business hours demanding I give the TV to them, the entertainment center and surround sound back. Right then and there I gave them the TV and a 30$ dollar payment. I explained to them and the store manager that the payments were supposed to come out automatically. They didn't want to hear that my kids were sleeping. They kept insisting they were going to call law enforcement. I asked for my 30$ back. He refused to give it to me and the store manager keeps running my card and I only ever used it once in store. They are not authorized to run my card. I would not recommend Aarons on Nay Aug Ave in Scranton, PA.

I was getting my girlfriend and I an Xbox One for our first place together. We work a lot and like to play video games to relax and spend time together. AARON called me everyday for 2 weeks telling me they need more paperwork on this and that. They called me 6 days ago and said they wouldn't deliver it until they had a copy of my lease (I live in my grandma's 2nd home so no lease). I told them, "Forget I want my money back." Then they forgot how a phone works. The store sent me to the online customer service. Customer service sent me back to the store. Robert, the manager at the south gate store no longer returned my calls and still has yet to put my money back on my card. The regional manager has not called me either. They are now telling me it's MY fault. I need to go in and they will put it back on my card. I told them I don't have a way. My girlfriend works and takes the car, and they told me, "Too bad, we will keep your money."

I rented furniture from the Aarons in Uniontown. They told me it was a new set. Me and my kids started to get bites every time we sat or slept. I ask them to come take a look at it and they told me that they're not responsible for it and they will not come out and pick up the furniture. So not only do I have to pay to get the bugs out of my house, I have to still pay for the furniture or it will go on my credit. I have been fighting with them for about month. I will never rent from another Aarons again.

They are the most disturbing individuals to sign a contract with. Aaron's completely screwed me over on my contract. My husband and I signed a contract with an employee named **, he asked what payment date would be best for us, I then stated around the 14 or 15th of every month. So we selected a date surrounding that time frame. Well to our surprise we get a phone call one week after we paid a monthly payment, "Ma'am you are late on your payment scheduled for the 1st of every month," "Sir I'm sure there's an error. We signed our contract with you, please tell me that you remember us agreeing to the 14th of every month." "Yes ma'am but you guys came on this date. Once you make this payment we can guarantee the date from here on out." "OK sir..." "Honey can you take the payment up to Aaron's please?" "Why it's too soon. We just paid for a month," so I explained.

The people at the New Port Richey, Fl. Store are rude, unfriendly and will rip you off. I had them come pick up a washer and dryer because we found a better deal elsewhere. The guy who came, his name is Nate was extremely rude, pushed inside my garage, tried to pry information out of my son in law and when he was asked to leave he stayed in the garage almost to the point we were going to call the police. All I asked for was a receipt saying they picked up the items. He was very rude and flat out asked me "hey lady, I don't know what you want me to do, pull it out of my ass?"

CUSTOMER be aware Aaron's passes off used items as new items and they have terrible CS skills they will stock you for payment before the due date. Complaint report Aaron's in New Bedford, MA CSR being to harass customers two weeks before payment due date. They are lack Customer service Ethics. One employee of Aaron's, Nelly, young girl is very disrespectful. Called me, demanding payment when my bill was not even due. I did not even know who this young lady was until after receiving numerous phone calls.

Aaron's Lubbock, Tx. I was at work so employee text my phone trying to get payment. I text him my debit card info and only authorized $200 to be taken off. They took off $258. I can't remember exact amount but anyways after I complained they basically said "oh well" and that they took whatever they wanted off my card and if I didn't like it we could just cancel the agreement. So I'm like "I only authorized you all to take $200." They caused me overdraft charges and I was short on all my other bills. Apparently they do this a lot. I didn't know that was legal. They were rude and just didn't care they caused me any trouble.

We have dealt with Aaron's many times in Nicholasville Ky but this time has been awful. We purchased a new stove, received it like they said the next week. We also purchased a new couch which they said they would have to order. Would take a month to get. This was the last of September. Have yet to receive it. Now my payment was set up on auto pay on the stove for the 5th of the month. The first month was taken out on Time. The next payment was taken out on the first day of the month. Which of course caused my account to get screwed up. We live on fixed income and our money goes in around the 5th.

I leased a new washer and dryer in 2013. Bravos Mtc power wash system from Aarons in bellingham wa. What a nightmare it has been. My gf and I moved into our first house with our kids so we decided to make this move. When we were there searching to make our purchase the one to catch our eye was the one that had a see thru top loader (Washer)... Fancy. The salesman guy gave me some pitch that he had the exact same one at home and it works Terrific!! All I can say is what a Liar he was!

I've been a customer of Aaron for 4 years now. I've gotten a TV, washer and dryer, and a laptop only from this company. Ever since new management came to the store, they've gotten rid of all my favorite salespeople. Aaron's employees hasn't been willing to work with me like they did before when I've gotten behind on my account due to life's hardships. They aren't understanding at all. They call me all day everyday and I've even gotten a call today on Christmas Eve. I've received rude notes in my door that stated, "Pay up or else," by the driver.

My story is too long to tell. All I can say is that we started renting from them in 2008. And up until 2 or 3 years ago, they were the best. Now they are rude, uncaring, and just plain (and I hate to use this word) ignorant. I promise that I will not be renting anything else from them. If you want to know someone to call, just buzz me and I will give you the Executive Assistant to the Vice President of Aaron's. That's the only way that I got something done. Oh, and I don't need anything done on here. I just wanted to let people know that I have a number if they want to use it. I already got my situation settled or I hope I have.

Ok so I am moving on a Friday and I called and told them to come on Thursday for pick up here. It's Tuesday morning they are here. I explained to them it's on Friday. He tried to say he has called which I have gotten no calls and then to tell me I need to hurry to clean the fridge out but they came early. Not my problem. I will take my time. So I asked if he wanted to clean it out since he wanted to rush me. So they get the fridge out. Now I have dirt on my carpets, hard woods, everywhere along with a hole in the kitchen from them getting it out and considering I have to move now I get to pay for that. Seriously so freaking rude.

Yes I went to Aaron in Hamilton, AL on 12/09/2015. I picked out a washer and dryer, signed a contract, gave the guy my money. Today is 12/11/2015 and still haven't received my washer and dryer. Now I did get my address wrong - totally my fault. Anyways to make a long story short the manager is now saying that he hasn't made his mind up yet if he's going to let us rent the washer and dryer. I feel like if he took my money and signed a contract then yeah he had made his mind up. I don't even know what to do now.

I purchased a Samsung washer and dryer from Aaron's located at 104 E Fleming Dr, Morganton, NC 28655. I was under a 24 Month contract and 5 months before my contract was to be paid in full, the dryer broke. One of the Pulleys holding the belt had pushed its way through the dryer barrel causing a hole in the drum. Aaron's picked up my $1800 Dryer and left me with a "Loaner" while I was still under contract with them. Aaron's says the hole was caused by how my wife used it. The photos clearly show product failure. The hole was pushed up from underneath the drum, not from inside the drum. I continued to make my Payments while being put off concerning the repairs. Upon making my last Payment and being paid in full the store manager arranged to return my repaired dryer. Upon delivery I inspected the said repaired dryer, no repairs had been made.

Been with them for awhile. No product problem but people there sucks. They lie, rude, unreliable, don't fail to charge you. Desk came all scratched up when delivered and no mouse. Didn't beef, lost my debit card, affected my autopay. I contacted them. Asked waive late fee, was told they can't. Went in, girl say they could, boy said they can't and I have to wait on desk. Can I charge damaged goods and waiting?

Was bought washer and dryer, chose not to take them. They never had a contract for those items, had contract for entertainment table, signed and received contract. I was charge for all. Had to go to the store to get back 53 dollar that I was owed for not taking a washer and dryer. The manager name Adam, don't know his last, was the person who did the delivery. Now I called several times Adam's, the other employees stated to me was not at the store. Some days past still heard nothing from Adam. So I went to the store, Adam was not at the store and it was he who would have to do a refund of my money.

I've been a client with Aaron's for over two years. I've rented to own two TVs and a surround sound system. I've had nothing but problems with my LG 50 inch high def TV, I've called and complained when my TV started having lines go through it. They finally came and picked it up in March 2015 and gave me a loaner TV and it has been over 8 months of waiting to have my TV returned.

We have dealt with Aaron's for years. We always were treated with respect and these people went out of their way to please a person. But then Jay the store manager was given a promotion and moved to Colorado. Now the new store manager Rick has changed everything. There is no customer service. These people don't care if you LIVE or die. Justin, the accounts manager is a liar. And as far as I'm concerned your staff is only as good as their manager. We have just paid off our refrigerator. We are still paying on a TV and electric range. Well as soon as I can save up enough money I sending everything back and going out and purchasing elsewhere. By the way Rick the new manager which started out low man on the totem pole knows better than to treat customers like their dirt. I would advise everyone in Kingman to stay away from this store.

21 July 2015 (give or take a day) I purchased a bed (not renting but bought in one payment) from AARON'S of Traverse City Michigan on South Airport Road across from the Cherry Land Center… I bought the bed frame with drawers and I knew it was used. I told the man working that I wanted a new mattress with it, one that had not been rented/used before and was told, "Not a problem we have one in the back." It was delivered and I used it a few times but the majority of the time I didn't sleep where the bed was delivered but had a bed if I needed one there. When I decided to stay in the area for a while longer than originally planned I moved.

On Tuesday Dec 1, 2015 I paid my monthly payment then they recharged my card for an additional payment. The GM at the Brandt Pike is very unprofessional and refused to refund one of the payments saying there was nothing he could do. Then when I asked for his Boss's phone number he refused and proceeded to tell me He was the boss and there was no one else to talk to. I had to call another store location where the GM at the Linden Ave. location where she helped me. The GM at Brandt Pike needs to improve his customer service skills.

This issue has been resolved. I got a call from the store manager, Marlon, and he went above and beyond in an attempt to get this TV for me. I now have the TV in my home, thanks to Marlon and his staff. I will highly recommend Aarons of Easton Pa. to all my friends.

The employees at this Aaron's location are rude and disrespectful! They have no concept of quality customer service. I will never again purchase from this location. I was appalled with the way the manager spoke to me regarding payment on a refrigerator that was not even 15 days past the payment due date. There is a proper way to speak to people that does not degrade or demean them, obviously that training was not provided to the employees at this location. I have file a formal complaint with the corporate offices of Aaron's and I will also file a complaint with the BBB. Do yourself a favor and stay away from this location.

Very unsatisfied with Aaron's in Uvalde, Texas. 2 times played badly with an employee at this Aaron's. I went, got a laptop that did not work properly, returned it the very next day. Claim that it was working properly, so they still took it back. Then a month later I wanted to purchased a DJ system, and was communicating with them again all week long. I mention I would go and purchase it on the weekend, when would have the time drive almost a hour from where live. I get there, and it's one that I had told them I did not want.

I rented a couch and loveseat and I'm very upset when I can't pay. I have them come and get the item but this Aaron's they refuse to pick up item. They said they found 2 shells from bedbugs. I sprayed cleaned and did everything I could to get rid of them. These people are being rude. I made arrangement to pay $70 a month until it was paid off. I kept that agreement until this month of Nov. I called them and ask if I could make a double payment in Dec. I told him I still wanted them to pick this furniture up. He refused because he don't believe I got rid of them.

I have dealt with Aaron's for many years. It was up till today, will never do business again with them. I had a stove that was delivered, the two kids, damaged my hinge on the door, and damaged an antique organ bench. Called Manager, he came out, started making excuses for them and then had the gall to tell me that my husband was not worried about the bench when I knew he was. These two kids could not hook up the plug on the stove, didn't have the tools for it. Started to strip the screw until my husband told them to get the right tools and leave. This stove will be picked up by the end of the month, so done with this type of respect.

So I've only had this furniture a month. First they tear up my doorway bringing in the stuff through the wrong door, then instead of the $139.90 they supposed to take out every first of the month they claim they couldn't get it (all lies) then process a payment of over $209. The manager Eric says he will refund my $69 and I'm still waiting. Let them don't have my money credited to my account by Friday. When they go to access that next payment they definitely won't get nothing. These people are not professional at all. I requested a new living room set and still got a pre owned. I've rented to own with tower in the past and they were great, however I wouldn't recommend Aaron's to anyone.

I have an agreement to pay my bill on the First Friday following the 15th of every month. (the 13th) I got an email saying my payment was taken out! And I wasn't actually supposed to pay till the next Friday! I got NSF charge from my bank! And I never allowed them to set up an automatic payment from my checking account.

I went into the area located off of AltiMesa and Sycamore School Road and I was very displeased with the results of the management. He was very rude and the lady that help me fill out with my form didn't have the information correctly when telling me what to fill out and the manager felt I had a problem just because I had questions about the application. I thought you suppose to be able to ask questions when it's something you're buying. I guess not at this store?! Well it's my first time at a rental place. How do I know what to expect?

We got a washer and dryer from Aaron's in Florence SC and from day one it's been nothing but problems with this company. I refuse to pay for something that's broke so after the first go around with them it finally got settled after 4 months. Now my dryer isn't working right and notified Karen the manager back in late August. Early September she was to take care of it and send someone to fix it. It's now November and has yet to be fixed and I refuse to pay. Let them call. Let them come to my house. They aren't getting in to "look" at it to make sure it's still here. The BBB and headquarters will be called on them. I'm sick of their crap!

I hate I ever did business with this store!!! Ben at the pioneer store has BANGED AT MY DOOR WHILE MY KIDS WERE HOME ALONE FOR 30 minutes!!! I gave him my card number via text to take a payment and he didn't send me a receipt. I paid him Friday. He was banging on my door by Monday. I am calling corporate. I will never ever refer no one to y'all. I hope this store goes out of business. I am so upset about this.

I have been a customer of Aaron's for many years, and own at least a dozen items or more. I am currently on my third washing machine. The first two broke down right after pay-off. So I bought the extended warranty this time. As expected the washer broke down 2 mos after pay-off. I have been waiting almost a month to get service for my washer. First the warranty company said I was not in computer and I emailed info to them. Then they stated they couldn't find it, so the Aaron's store faxed it to them. Now they say they have to wait to get my "file" from Aaron's corporate. No one seems to know how to contact corporate. In the meantime, I am here with a broken washer and no one can seem to give me answers on a product they sold me.

I was in a rent to own with Aaron's Rent and I was one month away from finishing my term when the Maytag refrigerator stop cooling, they came and got it and gave me a junk loaner. Two weeks later they brought it back and there was damage to the rear of the refrigerator and on Oct 21, 2015 I heard a sizzling sound like water hitting a hot frying pan. I pull out the unit from the wall to unplug it and I saw water all over my wood floor and it appeared to have been leaking for days.

On 10/15/2015, Aaron's sent someone out to repossess my living room suite. I was at work and the Aaron guys spoke with my mom and told her I said it was okay to pick up the furniture which I never authorized. My mom texted me and told her to tell them to wait until I get off work. The delivery guys called back to Aaron's and the manager Ron told them to come into my home and get the furniture anyway. After my mom let me know what was going on, I called the manager. Needless to say he had the audacity to call me a **. I am very upset and feel as if I was racially discriminated against being that the manager is caucasian. He will not get away with this and I hope that corporate don't condone this type of behavior. I have read the reviews and I think that I am going to go ahead and contact an attorney.

An employee from Barnwell Aaron location Edith went around telling my business! She knocked on my neighbor door after leaving a note for me saying she was at my house, and I wasn't at home. I am sick in the hospital and she tell my neighbor my personal account information then left a threatening message that she will be back with the police!!! I contacted the head office when I received her message and they promised to follow up my complaint and it's been a week now and I still haven't heard anything back!!!

This is my second washer I have rented. The first was horrible. They had the washer in the service center more than I had it at home. It went completely out 3 months after I paid it off. So I decided to rent another washer. It broke 6 months later. They fixed it and brought it back. Now I have only 1 more payment left and it broke again. They don't want to fix it this time. They came out, changed all the settings and said it works fine. If it happened again to call... Well as soon as they left I went ahead and changed all the settings back to where I had them. I loaded the washer, it filled with water but that was it. No wash cycle... The clothes just sat in washer till time for the drain then rinse in which it went through. Aaron's will not pick it up and service it so it works properly. I can't get any help from my store location so like last time I will have to go to their corporate office.

Hi, I went to Aaron's for a second time, I made arrangements to buy a fireplace from them. I made 3 payments of 51 dollars and change to them in Dec 2014. It's when payments started in March 2015, I went in and put down 500 dollars. I was told I owed 187.00, I had until Nov 2015 to pay it off or make another payment. I went to the store Oct 2015 to pay the balance off and they told me I owed 400.00-some dollars. L tried to talk to the girl and she said I should talk to a manager. I tried but he was so rude and did not care what I wanted to say, just that I owed them and that's that, and if I did not pay, my payment starts again Dec. 2015. Left there very upset, feeling like that's not the way you should treat good customers.

I first ordered a couch set from them and paid it off no issues, then I decided to purchase a bedroom set as well. I always paid my bill online through their online interactive service. In August of 2015 I made my payment and got the confirmation that my account was paid off. The next month to be sure I tried to log into the account and got the message that I did not have an active account with them which I expected. Well today they show up at my house saying I owe them $700 and another 5 payments. When I told him that I was advised online my account was paid off he kind of laughed and said that it happens all the time and that they went from a privately owned store to corporate owned so the system was messed up. Now I am expected to go and pay them $700 or else they will take my furniture. This was their mistake not mine!! I have always paid in full on time!! Such a scam!!

Hello, my name is Jeremy ** and I leased 2 items from Aaron's of Sanford, NC recently. One item: Toshiba laptop was due for payout no later than 9/15/2015. I made the 2 last payments on the Toshiba to pay it out and was also caught up on my bill of both before doing so. I made $120 payment on Sunday 9/13 thinking that it would finish the payment on the laptop and I would have my payments lowered. That day they said that the computers were down and that, "We would contact you on Monday to come pick up your early payout receipt." They wrote me a handwritten receipt and said that it would be taken care of. I called them yesterday to find out that the laptop went over the payout date and now I owe 4 more months payment on it. No one ever called me to notify me that it wasn't taken care of. This is really a setback for me and it really hurt my feelings that the extras were added to the laptop. Someone please help me fix this.

I have been a loyal regular, on time paying customer with a large monthly payment of $435 per month for over a year at the Aarons in Hixson Tennessee. I am a disabled single Mother of 3 young children. I've been going through a divorce for 5 years. I've been going through a great deal of financial difficulty. The foreclosure process has begun on my home. I have had to make multiple trips out of state for my divorce as it takes place 3 states away, my divorce is hopefully soon to be over. I have kept Aaron's abreast of this information. I am two months behind. I asked them if I could just return my TV and tablet (the most expensive items and items they can easily resell) and have begged them to allow me to keep my bedroom suite and my mattress, as I shall have nowhere to sleep and I am not well, and they were very rude to me and said under no circumstance could they do that, even though they were all rented separately!

I am down to the last 2 payments on my washer and dryer. This month I am 2 wks late so I asked for the pay off. They gave me some number like $233.00 and I asked why. They say "Well there is 2 in home charges." What the ** is in home? They say that is when they have to come to the house when no one has come to my house but I have to pay that extra amount. I said why didn't they leave a note to say they have been here. She says because they ran out of them. Well that is not my fault who is to say they came here and now I have to pay. How do these people keep getting away with this kind of stuff? I have all kinds of late charges put on my last two notes.

I leased an Xbox One with Aaron's. Worst mistake ever. They screwed me around on even having the product available saying they had a console but someone was giving it back and it didn't have a controller. After a week after I'd already made my first payment I still didn't have a console!!! I called and got crappy with them and so the next day they called and said I can come pick it up so I did. When I got home it was missing cords, didn't have the right controller that it was supposed to come with and had scratches all over it. Urghh!!!

Every time I'm late with a payment, even if I have talked to someone, Aaron's will call me non stop and bother all my references. They will show up at my door and knock like the energizer bunny, hang out on my porch for a few minutes, and then start knocking again. I have told them numerous times not to do that since I work from home. Last night, they show up after 8 pm. I sent a complaint to the main office and got a call in the morning, that guy was even more rude! Telling me that no, I was not working, that I was cooking. NO way to see in my house unless you're circling it and peeping in the windows. So not only are they jerks with no respect, they are peeping toms. I will never do business with them. They always talk down to me even if I'm only a couple of days past due. HORRIBLE customer service and psycho employees.

NEVER PURCHASE ANYTHING FROM AARON'S. My fiance and I purchased a sectional sofa from Aaron's in September. We are on a tight budget, so we went with the floor model. It had some damages, but we were ok with that, since we weren't paying full price. We asked them if it had been previously owned and they stated NO! The sofa is delivered to our home. A few weeks later, my 12 year old son and I kept getting bites all over. We chalked it off as mosquito bites. A few days later, I noticed my other son (8 months old) began getting bit. I left work to rush home and inspect the entire house. I found nothing. Finally we inspected the Sofa, inside were bedbug, yes BED BUGS! I wanted to die. Not only were there love bugs, but also casings from dead bugs. We contacted Aaron's who said they will be out the next day to inspect. They never showed and never called.

Do not ever go and purchase anything from the Aaron's store in Scarborough Ontario on Lawrence Avenue. The absolute worst customer service and they're thieves. We bought a bed set from them with little problems. First purchase ever. We decided to give them another try and purchased a stove and fridge from them. The ones that make ice. The fridge was suppose to be new and come used and broken. They told us they would send us a better fridge. The fridge come in even worse condition than my first fridge. Mind you we had no discount on this used item. We withheld payment from them until the part was fixed. It took them 6 months to fix the fridge. We swore we would never buy from this company again.

I have leased several items from Aaron's. They are a frig and washer. They were both sold to me as new. The washer was delivered with no drain hose or water hoses. They had to return with them. After looking over the washer I noticed a little dirt in the bottom and around the top of the tub. I called and told them I thought they were selling me a used unit for new. They told me it was a new unit and left it at that. When they delivered my frig I was not home. I had a relative there to meet them. They scuffed up the frig and knocked a small area in the front. I called and they said they were not responsible for the damage to the frig while moving it. But I also noticed some food particles and dried mustard on the inside of the frig so I called because again I was being charged for a new frig and they damaged my flooring moving in the frig. They are not helpful and blew me off.

I started out renting a living room set (wrap around couch, ottoman, tables, lamps, and a rug). I explained to them that I wanted to pay this off before the same as cash offer ran out. I was pleased to see that they reminded me every time I paid, how long I had and how much they payoff was. They have never beat down my door, called any of my friends or family, or been rude to me in any fashion. I have also been on time with my payments and treated them with the same respect. I have sent several of my friends to Aaron's when they were in a tight spot and needed something right away.

I have never had such bad service and bad quality furniture ever. Once paid off I will never step foot in Aaron's again! I've had several problems with customer service. I ordered a brand new sectional I don't believe it was brand new at all. If it was brand new it would have broke within the 1st 2 weeks! It took them a couple months to bring me a loaner and I still have the loaner and it's been 3-4 months. I have called several times to try and get it back have never been able to yet. Told them it needs to be after 430 pm. 2 times they brought it before 430. I was dumb again and bought a set of bunk beds for my daughters.

Well I rented a xbox one from Aaron. They charge 668$ and 85$ a month... I've paid about 460 on it... and was laid off for 2 months and just got another job. So I get this guy here from Aaron yelling threatening about calling police and what not. I plan on catching up now that I have another job but the way Aaron send people without calling you is pretty messed up. How about you call and see what's going on if you care so much about your customers before you send a goon to threaten a family... was also told to call store manager. No problem - would love to work something out before you threaten.

I've been a client of the Aaron's Furniture, Vineland, NJ for almost 3 years. I paid off a living room set, I've got from them. I didn't have any complaints until they changed the store manager (Joe). This past Friday, 10/2/15, Joe called me, harassing me, at 8:30 a.m., just to ask me whether I was going to go by, to pay my lease with them, a 65" TV and a bedroom set, next day (Saturday, 10/3/15). I'm already in the system that I am a veteran of the US Army, that I pay on or after the 3rd of the month. Not before! It's ridiculous that this guy calls me, at 8:30 am, wakes me up, just to ask me whether I am going to be going next day to pay. That is an obvious case of harassment. It's not like my account is past due or late. It's not like I'm a problematic client or something like that.

I have been a customer of Aaron's in Minot, ND since 2009. I have purchased everything from refrigerators to washers and dryers, as well as many other high value items. My washer broke and I had it picked up for repair. Mind you the contract was almost finished. That was nearly 3 months ago. Called corporate and they were the rudest and most unhelpful bunch of people with whom I have ever had the misfortune of dealing. After this we will not continue our relationship with Aaron's sales and leasing. They have no appreciation or respect for their customers, long term or otherwise.

Terrible customer service. Had an issue with the fan in my laptop I was paying off from this store, so I took it back to be fixed. Long story short, they kept it for 2 months and now are trying to say my computer was damaged by cat pee, and that I was irresponsible, and didn't take care of my computer. I don't even own a ** cat. The woman who was handling my situation said my computer wasn't even in the shop despite her being the one who signed for it when it was delivered back to the store. They lost my computer and tried to embarrass me in front of other customers for a reason I don't even know. If you want to rent something, I really wouldn't recommend Aarons because all you're gonna be doing is paying ridiculously high prices each month/week for items that aren't worth it.

I actually came on here to complain about another company, but I'm quick to write a complaint but hardly ever post on a good experience. I have been dealing with Aaron’s on Spring Valley in Richardson for over a year. I have numerous furniture and household items from them and I have never had a problem. Kenny and Gilbert are great. I recently needed to get a washer and dryer since the one at my complex has been broke for almost a month and I hate going to the laundry mat. Kenny got me a set in less than 48 hrs! However something was wrong with it but Kenny had it picked up and a newer and better set to me a couple of days later. He is also very knowledgeable about all the products they sell.

I have never had problems out of Aaron's like this before. I purchased some preleased dryer and washer and I believed they charged me for a new dryer and I ask them did they charge me right and why of course. They suppose to charged me once a month because I am disabled and they were charging me every other week. I would get it almost caught and they put more fees. They come to my door and talking about picking up all of it. They are crooks. What can I do?

A year ago I leased a PlayStation 3 bundle with a PS Move. At the time of the lease signing they didn't have a PS Move in stock and they assured me they would find one from a different location and let me know when they found one. Fast forward 13 months later and I have paid off my lease, still no PS Move. They initially gave me the runaround until I pressed the issue and finally received a PS Move. I'm still within my 60 warranty for product repair so I sent my PS3 in to get it fixed, up and running fine - it was having issues with the eye laser and the WiFi adapter. After 6 weeks of waiting I finally got "my" PlayStation 3 back. I had asked them to ensure the hard drive wasn't touched (as none of the issues required a memory wipe) to save me the hassle of having to redownload the items I had saved on the hard drive.

I have had the worst experience. They are so rude they don't like to help people. I have purchased three different items with them and every single one ended up being something wrong with it. So all they do is take it back and it takes about 3 to 4 weeks for me to get it back and they always charge me for the time that I didn't have it. I always say "but I didn't have it for three weeks" that answer is always "well if you purchase a car and you put it in the mechanic shop you still got to pay for it so you got to pay for the time that you didn't have it." On top of that every time I have a complaint, always hang up on your face. They never want to hear what you got to say. After I'm done paying for what I have purchased from them I will never purchase anything from them ever again. I would not recommend Aaron's to nobody. If anything I would recommend Rent-A-Center.

This place has the worst Customer Care. Not only that they try to take you for double the cost of the item. We got a bed for 680 and they are charging us over 2000 bucks. Or they think they are going to charge us. I am also turning them into BBB. This is your warning. NEVER USE THIS PLACE!!!

I purchased a NEW mattress and foundation from Aaron Rents in Pflugerville, TX over a year ago. The delivery service failed to deliver the same day as was promised. After they delivered both pieces the next day, I found a tag that was attached to the foundation that had "USED" printed on it with a date the tag was put on the foundation. The sales receipt clearly shows that I paid for a NEW foundation, NOT USED! They refused to admit any mistake was made, and refused to refund the amount paid for the foundation! I spoke with the district sales "manager" at the store about it and he said there is a no refund policy!

Aaron's sales and lease AKA Aaron Rents was asked by me to verify several debts they reports to my credit reports. To begin with, they reported different amounts in dollars and cents on each report, they reported different quantities of accounts to each agency and inaccurately reported dates. These accounts were open by reporting they were all open on the same month, day and year which means they allowed someone to walk in and according to their records put over 10,000 worth of merchandise on lease all in one day.

I signed an agreement for a tv, and let the girl (Naley) know I will need the remote and manual for it. While waiting for my friend to arrive, Naley never once bothered to look for the remote, and when he arrived, we waited at least an hour, before finally, the guy who I signed the papers with got one almost immediately, which wasn't his responsibility to do. I noticed as other customers arrived, the woman stood there, chatting with a co-worker for at least 10-15 minutes, before she finally assisted the customer. Other employees were right on top of their duties.

I'm writing regarding an issue I had with your sectional. I received a sectional in April. A few weeks after the merchandise was in my house, we started itching but really didn't think nothing of it. Month pass on and everyone in the house has bite marks from where something has been bitten on us, so we notice little white bugs coming out the cushion on the couch. We flip it sofa over and notice it was little white bugs and some brown bugs all inside and the seat cushions and pillows on the sofa.

We purchased a riding lawn mower from Aaron's and we've only had it a month. It has a bad tire so we cannot use it. They have been blowing us off. They say they will fix it but they do not. No calls and no shows.

My 40-inch smart TV has been unwatchable for a month due to accident that caused screen to break. My dog came into my home and jumped up onto TV stand and knocked TV off causing a crack in the middle of screen starting at very top. The TV still plays, makes a pitch but the colors blend in together and the crack covers middle of screen so you really can't see much of anything except the bottom half of the person's body. My mother called Aaron's the day after the accident and that's been a month ago and we still haven't heard from them. They want us to continue making payments on broke TV in which we plan on doing and have done so for the month of Sept but Aaron's can't back up their agreement and bring out another TV.

On Wednesday, September 3rd 2015 I called Aaron's here in Jackson, CA, informed them I could not make my monthly payment until funds were available. They said, "When," then... I said, "Don't know." The so called store manager Robert started harassing me later that day on the 3rd. I checked my email and realized they were trying to charge me for 2 months of lease and I refuse to pay except monthly, upon speaking to Robert on the 3rd he said, "Only 5.00 late fee would be charged, not all extra fees." This company are pretty cutthroat to their customers.

Aaron's responded after seeing this review and I must admit they went above and beyond to make things right. They really made me feel good about everything and were very apologetic towards the entire incident that led to my post.

If I could zero stars I would. For over 2 months I have called and gone down to the store in Gillette Wy over my tv being broke. They have done nothing to fix it. But give me the runaround!

I had submitted an order online for a tv/stereo combo on 8/30/2015. I provided my debit card to make the initial payment and it was processed. On the next day after reading some more of the contract, I decided to cancel the delivery. I contacted the local store and spoke with a sales associate and she said that the manager would have to handle this. Manager called me back and advised me to come to the store on Wed 9/2/2015 to finish process. The manager's name is Jeff **. On 9/2, I went to the store and asked for Jeff. I was informed by a sales associate that he was not in. I told her who I was and why I was there. She informed me that the order had been cancelled and I could expect the refund in 3-5 business days. The sales associate gave me copies of an internal email indicating the order had been cancelled. We are now on the 10th business day and no refund has been issued.

If I could give 0 stars I would. Employees nice at first but then became nasty, constantly calling and now coming to the house before 8 am on a weekend, banging on the door and honking their vehicle horn for over a 1/2 hr. Won't listen or stop harassing. I spoke to local police and they advised me to call when they show up and they'll remove them and ticket them for trespassing. Stop calling. I'm done w/ Aaron's, I owe nothing. Sue me if need be - I'll win.

They started out very helpful, but within 3 months they were constantly threatening me with repossession even though my account was always paid. They say I only made five payments.

Aaron's gave us bed bug-infested beds, & now refuses to take them back & is threatening us with court if we do not pay for infested mattresses. Why would I pay them for bed bug-infested beds, especially when they are the ones refusing to take the beds back?? I am beyond angry & am seriously considering hiring a lawyer.

I purchased a couch from Aaron's & it was infested with bed bugs & they did not want to do anything about it.

So let me say first I am on disability. I do not have credit and as a gift I wanted to get my fiance a PS4. Had I known a year later of this mess, I would never have done this - tip don't rent electronics. I found out the unit was released. Below is all the problems I have had with it and Aaron still has not given me a new console and claims now it must go to Sony (as I told them from the get go that it needed to go to Sony because of the problems per Sony themselves). I have not had a working console for a month and now they want to bill me for it in September. Kinda like making a car payment which the car is in the dealer's shop due to a recall... not fair honestly. I feel like I have been cheated, lied to and over charged and they refuse to replace it with a new system.

This location doesn't check washers, dryers or electronic equipment to make sure it's working. I purchased a 2012 front loading washer and when I tried to run the first load it was obvious the barrel was completely unattached. They kept it for a month and offered every excuse why it wasn't repaired immediately. It was old (no it wasn't), their supplier couldn't find the part, they were waiting for the part to come in (for a MONTH?). Funny how that part magically appeared when I went to the store and got in their faces about it. They also sell pre-leased mattresses without sanitizing them, as NC LAW REQUIRES. They are supposed to sanitize each and every mattress between each and every customer.

I called in to inform one of the managers that I would not have a payment until the next week. He said "ok let's set you up for that day." I'm thinking "ok I'm all set." Not the case. I'm getting calls like three times a day for a couple days and no, I was not answering because he told me I was good. I pick up and of course it's another idiot asking for a payment. I said "I already set up a payment with another manager." Mr. attitude, "Well, we can't do that. We need the money as of your original payment date and if you can't make the payment, we are coming to take your furniture back." I laughed because I was on vacation 3,000 miles away. Then he just continues to threaten me with some nonsense. No apologies, just rude and completely disrespectful. I wish I read the reviews before going that route but we live, we learn right. Try your best to avoid this company. Seriously, it's worth the extra bucks to go with Bob's.

Went into 1 location. A very nice and seem to be understanding lady left the store. 3 employees including a GM I just got done speaking to said unbelievable things about this woman's weight in front of me. Beyond not nice. Things a sailor would not say for 15 mins. at least!!! Then they started in on a man in a wheelchair. Same kind of comments only referring to the handicap. At that point I had enough and decided they didn't need our business. So from Blanding to Normandy location we went only to find the same discuss. This one was kind of funny though. No education obviously. The manager could not get an employer on the phone to another customer. Came back to the customer I guess to rudely tell him that. The customer decided to go across the street where he worked to I guess find out why his boss didn't pick up the phone.

Well, I would like to say that I had to call corporate and file official complaint and Kevin the manager was no help at all. All he did was have me running around in circles.

My son, who I will say is just starting out, decided to take the coupons he received from the apartment complex where he rents an apartment and go look at getting a TV from Aaron's Rents in Albuquerque NM store number 1583. He filled out all the paperwork and they said he was approved, or so he thought. They asked for a deposit and told him they would deliver the TV the next day. By the next day, Aaron's said he wasn't approved actually and that he would not be getting the TV, with I will say payments of 141$ per month, for 24 months. I was upset with my son for going to that "loan shark" establishment in the first place. I was more upset with the store for giving him the run around and taking money from him before they had given a final approval.