Aaron Rents Reviews

So we just moved into a new apt. Didn't have anything. So we went to Aaron Rent to Own. Now we have creepy disgusting bed bugs. I know there are pending lawsuits which we plan to look into. I refuse to pay for this mess they created.

Aaron's rent a center Fayette, AL - I had leased a washer and dryer for a few months till I could get something else. I made my payments of the first which was for the full month. I had them pick up the washer and dryer on the 15 which was only half a month. I asked for a refund of half the month. They claim they do not do that. Yet when I go over the contract there is nothing noted in that respect and although it's only 20 dollars. I think they should either fix the contract to state once a month is paid no refunds. Have their representatives state so and refund the money. I contacted them and they said they do not do refunds.

So Aaron Rents sold me a TV under contract saying it was a 55 inch TV. Well it’s paid off and needs repair. Well looked up the model number for parts and it’s only a 49inch TV. They ripped me off for over 600$ so I will be contacting a lawyer and suing the ** out of them!!!

They charged me a late fee (wasn't even close to being late) and was told "but this month we didn't." I was told I would be taken care of for the next bill because they made a mistake and instead they charged me again then have me an attitude when confronted the following month. I started the process with the Attorney General Office, now waiting to hear back. Excited to get Justice for the theft and the attitude.

I left rac because I personally felt uncomfortable with their aggressive tactics with customers when a bill is not even owed yet. I decided to try Aaron and I could not be happier! They have excellent customer service and always willing to work with customers! I even referred my daughter to them and heard nothing but great things from her about her experience! I can only surmise these bad reviews do not reflect on our Ukiah Aaron because they are amazing! I have paid off a 70 inch smart tv, a ps4, washer and dryer, All in one hp pc and am now working on a brand new mattress as well as a beautiful recliner. All in 3 years! I should also mention they have quality merchandise which is something I can not say for RAC. So give the Ukiah Aaron a try, you won't be disappointed!

So my wife and I started the rent to own from Aaron’s for a tv and we have always paid when we said we would. I told someone on the 4th I would send in a money order so that there were no foul ups with my bank account (like in the past) and they would have their money. Tonight on the 9th a repossession guy showed up wearing leather like gloves like he was expecting trouble or something telling me that if I had done what I said I did he wouldn’t be there saying the mail system doesn’t mess up like that we would have had it already. Then when I told him that I was going to go down and fix the issue tomorrow he told me it was no good. He needed either money right now or he needed the tv and I told him, “No this is ridiculous. It’s 8:30 at night.” He’s now woken up my children and he has the gall to sit there and insult me telling me I have a guilty conscience on my own doorstep.

After all these years, Aaron Rents is STILL NOT worried about customer service. The rep called me on the 3rd and agreed to change my date to the 5th. He was very pleasant. On the 5th I tried logging in and it said that it would send me password and it never did. So on today, instead of the representative calling me, he called all my relatives. I was working and would of called once I had gotten off. I called him and asked him and why not call me since I was the one needing to make the payment. He stated it is protocol to not call the consumer, just the relatives.

Very happy with Aaron. Love my 60 inch 4k HDR LG TV... Love my LG 4k HDR blue ray player. A made me very happy. Gave me a great monthly payment. Love my TV stand. Love my huge sofa. Josh take care of me. When the huge sofa had to be fix Aaron sent the repairman in 2 days. Very happy with Aaron. I tell all my friends to come here.

I rented to own an Amana washer. It's paid off. Several months ago it began making a horrid noise - wouldn't spin or agitate. I called the store and after troubleshooting over the phone I was told to contact the factory because it was probably covered under factory warranty. Try again - I was told it wasn't and go to the point of purchase. This is totally ridiculous.

I have been a loyal customer for 18 months. The employees I have been dealing with are Extremely Unprofessional! I have been lied to on numerous occasions. The employees including the Manager have told me lies to get me to rent merchandise and after signing rental agreements they say "I never told you that". One person tells you one thing and someone else says different. I had an issue with a TV in which the screen would turn white after being on for so long. I reported this and they were supposed to pick it up and bring me a new TV... After numerous calls and over a month lapsed they finally showed up and again brought the wrong TV I was wanting. They charged me for another month and added late fees on a TV that didn't work. They waited a month to switch them so they could charge me for an additional month.

I returned my item [TV] that I had just watched, I put towel over it, I went back to store, the manager plugged it in and said it's not working and I have to pay full price. She called me a liar, extremely rude. I asked how it worked 30 minutes before I turned it in. I told her I'm not paying for it. She ran my credit card and charged me for a month, I turned the product in 2 days before it was due. She refused to credit me back. I left it there and advised her not to use my credit card. The store employee were rude, made smart remarks, manager called me a liar and she stated she will run my credit card every month, till it's paid off.

We bought a refrigerator from them and had no problems so when we paid it off we decided to purchase a TV Blu-ray player and entertainment center. After about 4 months the TV went to a blue screen and no longer worked. We contacted them and were told that we needed to bring it in. When we did the girl working there began examining the TV and pushing on the screen very hard with her thumbs. She said that the screen was damaged and we did it which was not true. They refused to even have the tv looked at. To make a long story short I just bought a new TV. Then at about 9 months the Blu-ray player started acting up and again they blamed us. Also they kept getting the payment date wrong and calling asking for payment two weeks before the due date.

I leased something online on March 30 at 1:11 a.m from the Log Cabin store in Macon Ga. I was approved. I later that day got a call to verify my information. Which I was kinda of puzzled by since it was the same information I sent to on the application but I complied anyway. Then I was told I had to bring all this information to the store. Which this kind of defeats the purpose of doing an online purchase. If I wanted to do all that I would have just went to the store in the beginning. I feel like they bullied me because they was like, “I ordered your merchandise and it's in the store right now. And if you don't come in today we won’t be able to deliver it until Monday.” So I informed them that I would not be able to get there because I had to work. And ask if it was okay for me to send someone else with the information. They told me, “Yes. If it was there by that day I could get my order.”

I rented a stackable washer and dryer from the Lower Burrell, PA store. I asked that it be picked up because I no longer needed it due to moving at the end of this month (March 2018). The manager conveniently “forgot” to put me on the schedule, but assured me that they would pick it up between 3pm-7pm on 3/30/18. Well, that time frame came and went without a single call from Aaron’s apologizing for being late. I called several times to find out if they were coming, and was told they’d be there by 7:30. Surprise! They didn’t. I called and was told they would be finishing up with someone else and would head out to me as soon as they were done. I was told this several times, and I honestly didn’t want to wait any longer, it was almost 8 pm by then.

Since when has it ever been ok to call a customer's residence and threaten that you're going to take legal action on my account for being 12 days past due and when confronting the store about it on a recorded line he admits he said he didn't want to have to take legal action if I don't pay today and offered to make my payment for me, this is incredibly illegal!

I am very disappointed with Aarons. When I purchase my products from Aaron's I was satisfied until the money came up. I was satisfied with my product until half the month was up then they tried to get more money out of me. It was not what we discussed and they hit it in the paperwork. They tried to convince me that I had something that I did not have. And then when I dropped them, they sent me paperwork in the mail that I did not get when I started my service with them. I had a really horrible experience with Aaron, and I will never use their service again.

Candy ** who is the account manager at a Spartanburg store on McCravy ave was extremely rude. She gave me false information regarding my account then took money off of my debit card that was not discussed. When we spoke and I told her that's not what we discussed she said "If you don't like the way I do my job call my general manager" then proceeded to hang up. I called the store back to finally speak to the GM who fixed the problem. My complaint is regarding the way Candy handled my problem. If she is going to do customer service she needs more training and does not to be the manager if that's how she is going to handle a customer.

Went into our local Aaron's today to make a payment. I was only able to provide them with so much money. They told me that they needed more than what I had. They refused to take the money I had and walked away from us. Once I get the items I have paid off I believe I'm not going to rent from Aaron's ever again.

I am renting a bedroom suite which took Aaron's about 2 months to deliver. I have received nothing but lies from day one. My better self told me not to rent from them, but because I am on disability and very sickly I really had no other choice. I have made my payments every month so far. I made an agreement to pay on the 3rd of every month as this is when I receive my payments. Yet they begin blowing up my phone on the 2nd telling me my payment is due. I was transferred to the manager Nikki who is very rude and nasty. Because my payment THIS time was scheduled to come on the 2nd (due to the 3rd being a Saturday) she tells me well you're on disability and you got paid today! Um, excuse me Miss? She knows none of my circumstances or HOW I even receive my money monthly for her to even say this to me. This happened this month.

I never rented from Aaron's, but my roommate had rented a PlayStation 4 from them. He decided to return it and upon them arriving to pick it up I asked if they erase the data. The next day I found $175 of charges to the PlayStation store. They never erased my data and let someone else go on a shopping spree on my card.

Too many to list. But stay away from Laurinburg store. I have 4 agreements with these people. Have paid way over fair market value and they are unreal. They break the law by harassing you and your family, then lie about we wrote down we only called once. Really? Once every minute more like it. They block the calls call private and use different numbers listed. So they may write down they called once but really they call numerous times a hour. I got over 20 in one day when they were told I was out of town. I've tried to make a payment on the 14th to catch up my account only to be told, "No. We're not gonna accept it," cause the next day they wanted a full month. These people are horrible. Jessie ** and the rest. Stay far away from this store.

I had rented a stereo. Never missed a payment. I’ve rented with Aarons before. And after paying off my items it they reported it to credit bureaus. This time they didn’t. It’s been over a month since I’ve paid off my item. And they are very rude when call and talk to them regarding the issue. I will never rent from them ever. I’m very disappointed and will tell everyone not to rent from Aaron.

I rented a mattress with Aaron's. I have always paid on time and was never late with the payments. I was told in the beginning if there was ever a problem that the mattress came with a warranty and they would simply switch it out. When I went in to the store last time to make a payment I told the employee that the mattress was bowing and developing sinkholes in the middle and I wanted someone to come and take a look. That's when the trouble started.

This review is not for me in writing it for what Aaron Rents did to my mother. She is 81years old. The store in Camden SC sold her a washer that only worked about four times. She called the store and a young man came out and told her it was the sensor and told her she needed to keep pressing the starter button to get it started. This happen twice. She paid them cash for this washer 700.00 dollars and when you look up the washer it only sold for brand new 289.00. Now you tell me that's not a ripoff. This washer was no good when they sold it to her. I sure hope that no one else has been taken advantage of in this manner.

The two main people there were very helpful each time we visited the store, and when they delivered the furniture. The one guy even found a larger tv, older, but larger, for the same price. We were very happy with our experience there.

Where do I begin?!? Just like everyone else I'm a hard working single mother that was scammed by Aaron's. I purchased a TV and bed, dresser and washer from them. 3 years later TV and bed is gone. Washer gone in 9 months and my dresser drawers broke 2 weeks later. I only made 3 payments on the TV and bed and bought the products outright... They broke and died. The Aaron's store manager told me that the TVs are not made to last years. They go by hours. I don't know what kind of idiot he thinks I am. The bed I bought for my daughter also broke and I was told someone will come and fix it, 3 years later nobody has showed up even after telling them the bed was broke.

I am not happy with your company at all and will never do business there again. 4 months ago I called the store I have been dealing with for a couple years ago and told them I needed a controller for my ps4 and never got it. l went out and bought a new tv and called the store to return the tv I have been renting since they already took the money out of my account. I can't get my $50 back. I was told I would have a credit. Well you can't treat customers like **. Everything I have rented had been paid off. Never again.

Renter beware. I contracted with this location for a corporate lease. The account was set up on auto payment. I called three days prior to my billing date to schedule a pick up because my contract at the hospital ended early. I was told that I’d be refunded the portion not used. I reminded them the contract states specifically that I wouldn’t be refunded and asked to billed only for the days used. They said they must bill for the entire month but assured me that I’d be refunded anyway. Two weeks after the account was closed, I called and asked about the refund. I was told that they don’t refund money and I should have asked to speak with someone else because they could have only charged me for the days used instead of the full month. They have three weeks of rental for free. I’ll take my business elsewhere the next time I need corporate rental in Tacoma.

I called in to lease a used TV. Since I already have an account for furniture they did everything on the phone. When I came home on Saturday (they dropped it off while I was at work, So the delivery guys told my girlfriend to sign the contract for me) When I hooked the tv up the screen was damaged and had no picture at all. They were not open again until Monday. When I spoke with the store they informed me that they tested it at the store and that I could return the TV. I have bought several TVs and furniture in the past and I’m not paying for a damage tv that I never got any use out of. Honestly I am thinking about lodging a formal complaint and if the store does not come get the TV and get rid of the lease agreement that I did not even sign I am going to get a lawyer.

I initially leased a Refrigerator, Washer, and Dryer. I made the required monthly (or sometimes bi-monthly) payments. I was told NUMEROUS times that if I returned something that I would be given credit for payments made towards something else. Well, my children all graduated and moved out. My wife and I moved into a small 1 bedroom apartment that came with a washer/dryer/fridge already installed. They refused to remove their items so I was left with no choice but to return all three to AARON'S.

So I have had an Aaron's account for years, and I lost my job. And even tho I bought a policy thru Aaron's to cover me if I lost a job, they won't honor that policy. So now they call me several times a day. Come by my house every day, talk to my neighbors, slamming my reputation. They also turn my front door knob, good thing my door's locked, they broke down my back fence to get into my backyard. They try the doors on my car in the driveway, and put their hands and faces against the windows to try to look in. They knock hard on my windows, I think they're trying to break them. I WILL NOT PAY THEM ANY MORE CAUSE THEY'RE A SCAM, AND THEIR INSURANCE IS A FRAUD!

I have been receiving extremely rude and harassing phone calls from the Aaron's store in McComb. On 1/8/18, The manager by the name of CJ called my phone 3 times in a row screaming about payments even though I informed him that I had no intention of making a payment until I spoke with the regional manager. I have been requesting to speak with upper management for over 3 months now to no avail. I was informed that there wasn't a regional manager to speak with. Today I received another harassing call from the sales associate by the name of Trina. Again, I asked to speak with the regional manager. I have not made any more payments to this business since December 2017, because the merchandise was stolen in October 2017 and I even volunteered to provide them with a police report, but they did not want it! I am so sick of these people. I really need some legal advice.

My sister recently purchased a refrigerator from Aaron’s and upon loading it they tore up the front door which doesn’t even stay closed anymore unless you lock it, and ripped up not only tile, but the wood underneath the tile in the kitchen bringing it in. They charged way too much for something with dents and scratches already in it. They didn’t bring tools with them to get the handles off, we had to provide them. My mother hooked it up and the ice maker and water didn’t even work. My mother called for them to pick it back up because she got a new fridge and they were absolutely rude. My husband ended up calling again and when they showed up today, they almost hit my car and she only brought one male so my husband had to help reload the fridge into their truck. Absolutely wouldn’t recommend anyone to Aaron’s, it was a hassle and now there are damages to my mother's house that need to be fixed.

Horrible customer service reps. False information over the telephone, incessant phone calls BEFORE due date, racist workers, **. No manager in local store, lacking authority and leadership. Called district manager to file a complaint, NO HELP whatsoever. I own a bed and blu-ray player, will OWN 2 televisions by June, and a high end WASHER AND DRYER in December. I mean what the HELL PEOPLE? The business I bring, and this is how I'm treated? To door knocking and ** notes on my glass 2 or 3 days before my pay date????

Too many problems to list all. But for starters Took over a month to get appliance. Then tried to charge retroactively. Next people showing up at all hours claiming I haven’t paid. And harassing my family and I. I have receipts and confirmation they my PayPal business credit card that these payment were made, still being spoken to with abusive language and threat involving my “stealing“ their merchandise. I’ve been called and harassed at all hours day and night. Aaron’s employee tried to muscle his way into my house today. I will see Aaron’s in court.

I have rented from Aaron's for approx 5 years. Recently, in October 2017, I rented a pre-leased 65 inch LG TV from them. I had a 100 dollar off the first months rent coupon they had mailed to me. I am disabled, and live on a very fixed budget. The initial monthly payments were $100 per month. After speaking to a manager, it was agreed that the payments would be $64/month. This was verbally agreed up and I thought was reflected on the papers. The applied the coupon for the first month November), then in on Dec 3, as requested the payment was automatically deducted from my bank account. $64.

I can understand a company trying to help the public to purchase items they really can't afford. But they are trained to sucker you in and bait and switch items. They delivered a broken loveseat and a used old mattress when I purchased new items at store. Imagine delivering a mattress that I can find in the garbage for free and wanting me to pay $500! And then they try to tell me that is what I paid for. Customers really end up spend about X2 what the actual cost is in another store. Fortunately I was returned my money. JUST DON'T TRUST ANY OF THE EMPLOYEES. They just suckered you in for a commission and a sale with low quality overpriced damaged and defective merchandise. And their low class telemarketing tactics when late on a payment are just overboard. I feel sorry for the employees. Because only people with no self respect and low self esteem would do what they do to hardworking people.

I just recently rented a 55 inch smart TV from Aaron's. It won't connect to the internet. Called the store to let them know about it. The guy comes out. I try to let him know. What At&t tech told me not just 1 tech but 3 different techs that came out on 3 different occasions. He ignored me the whole time. Just kept scrolling through the remote. Do by then my husband gets upset with the guy and told him about his self. So the guys left. They tell me someone will give me a call. 24 hours has pass no call yet. I end up calling the store. Nashville TN. Charlotte Pike store. I got this female by the name Lesley. I telling her the problem. So she ask the guys that came out about the issue. The guy said he not coming back because there was a altercation at my home with him. OK I told her they was going to do something because I'm paying for something that don't work.

They are letting customers have defective and potentially dangerous exploding top loader washers in homes. I still have one in the garage. I reached out to the store manager but he’s not willing to bring me a new brand of washer because he said I had this one for a year already and he’s getting a used washer back. I have already paid a Years of rent to own never once late but Aaron’s had knowledge of the recall but never once notify me, what if it exploded because it is one of the recall models. I got this washer (Samsung top load washers) new. All I ask him was to bring me a new brand and continue my payments but no he is not willing unless I start a new contract and start all over again on payments.

We rented a washer & dryer approximately 2 & 1/2 years ago. Had no problems at first. Made my payments monthly at $130.00 a month. Then my husband changed jobs & we asked for help to skip a payment. They agreed. When I start making the payments again we went to twice a month instead of once a month... I continued to make my payments on time & I went back to rent a computer as mine had died... That is when I was told that I was behind on my payments & couldn't rent the computer until I was caught up. After talking with the guy who usually took my payments & the manager they fixed the problem & I rented the computer. Then they told me it was my fault as I had gotten behind on my payments... which I had not! I rented the computer for $35 a month but returned it after 4 days because I didn't like it & it had other people's information on it.

We rented a bed set and the guy we were working with said our payments would be due on the 15 of every month but now they want to repo our stuff because they say we are late. For one they started calling the day before it was due and one guy I talked to said we could pay off when we get our taxes. The guy said that would be fine but another guy told us we couldn't that they needed money. They kept calling me wanting my husband. I gave the guy his number. When I husband called and asked them why they kept calling me they guy lied to my husband saying I never gave him his number and claimed we were always late on our payments. How was that when it was supposed to be due on the 15 but they wanted money on the 1st. I think Aaron need to get their associates on the same page so people don't get confused or not late. We won't be renting from them and we will let our friends and family members know how they are.

We rented furniture from them and have discovered bugs in our home. They are not willing to do anything about it. I am going to get an attorney. I have already contacted one and have Orkin to come out and check out our home. Aaron is all over the internet about these bugs and selling to people furniture that are infested with this problem.

On January 12, 2018 your Aaron Rents' Ass. name John called my phone in reference of an partial payment on our account. So when I ask why you didn't call my husband who name is on the account you lie and say you don't have his number and I say that not true but he's not home so I hung up and then John call me back. At that point my husband walking there the door so I say, "Call his phone stop calling me." He then has the all audacity to call me an idiot and then hung up in my face and turned around and called my husband after he lied and said he didn't have his number. So, "Why," husband asked John, "did you just call my wife an idiot?" He said yes he did so we asked for corporate number. He says corporate don't run his store he do.

I understood the terms of my agreement and I tried to keep up with payments. However, the store kept wanting me to drive all the way across town to make the payments in person knowing good and well I don't get off in time to go in. When I would try to log into the site, I keep getting redirected and then my pop-up blocker kept telling me that the Aaron's site was trying to redirect me to another site. Now, I've got a bunch of letters piled up in boxes, not sure which ones are from Aaron since I've been so busy (as a single parent) that I've no clue what's left on that old account.

THANK YOU TO AARON'S AND KEVIN FOR PUTTING YOUR CUSTOMERS 1ST

2 years ago I bought a used refrigerator and a couch loveseat set. The refrigerator was 53 a month for 12 months. After the store changed employees, they continued to take the money out for this refrigerator for another year. I've confronted them about this and they insist it was new. It had a dent when I bought it and I've paid way more than it was worth. Shelves constantly fall out. It's been a very bad experience and I will never use them again.

The Aaron on Two Notch in Columbia SC leased my family a Couch in which had bed bugs. I called and complained and they sent a pest company to my home. The pest company found nothing. A couple months later I seen bed bugs in my home, my husband, children and myself have been bitten and nothing has been done yet.

We just wanted to let you know that we were instructed by Aaron Rents corporate office to contact our local Aaron's store and our local Aaron's store instructed us to contact Aaron's national help center and Aaron's national help center instructed us to re-contact our local Aaron's store. None of our issues, for over two years now, have ever been fully addressed or resolved. All of our on-time, never missed or never late payments haven’t been reported to any credit bureaus at all but Aaron's constantly uses the threat of reporting any missed or late payments to the credit bureaus, on their customers. We still can’t log into our Aaron's online account and this after we’ve endlessly requested the resetting of our password but never received the password resetting email Aaron's website keeps endlessly confirming we’re going to receive.

I have bought 4 things from there. 2 are good 2 I have had nothing but problems with and I was told due to negligence they won't fix. I have a bed that my kids can't even sleep in because the leg broke from one time moving it. They came out there, looked at, even sent picture to manager and said they be back to fix and never fixed. That was almost a year ago and payments get made maybe a little late but it's been 2 years and still not paid off. The couch and chair I got great. No problems. But the bed will cost me out of pocket over 300.00.

I decided to look into renting a washer/dryer combo from Aaron's using their online application services and found out I was approved and delivery was set up for the following week for a brand new set. Well the date I was told came and went so I called the store and was told it would be another week before I could get the washer and dryer so I asked them if they had one in the store that could be delivered and was told they had one that was pre-leased but did work and was not damaged so I agreed as I did not want to be making payments on something I did not have in my home. When they delivered it I was told the price would be adjusted as the one I was getting was not new and was a different model but I could still make my payments online. I made a few payments online. Often calling. Wanting to know why I was still paying the new price for a used item and was told it was being looked into.

I ordered a leather 2 piece sectional from Aaron's in Rockaway NJ. When the movers came a few days later they basically rammed and shoved the sectional into our apartment. After they unwrapped the sectional we noticed the wood was all broken poking through the leather. They also tore the cushion. I called and put in an order to have it fixed. The manager informed me the repair specialist would come assess the couch within a week.

I went to the Lewiston, Maine Aaron's and rented a apartment size GE washer and dryer on December 5th. 2017. We told them it couldn't be delivered until the 18th of December. It was a Pre-leased set. They delivered it and didn't even have the right fixtures to use it on the faucet like it's suppose to have. They come back and supposedly fix it and left. It's now the 19th. And I try to wash my first load and the whole load of water drained out onto the floor.

Ordered a Xbox One X online. Was easy to do online, was approved "so I thought" got a confirmation number. Said it would take 5-7 business days. 12/15 it arrived 12/16. I get a phone call saying I'd only be able to get an Xbox One. I waited 7 days for the Xbox One X to ship from Houston to my home store just to have them offer me an Xbox One. I understand if I wasn't approved, but that is something that I should have been aware of as soon as the home store to the paperwork for the online order. But they were very nice and did it the day of, so thanks Aaron for providing the greatest customer service ever.

I paid off a brand new dryer from Aaron. Now it's not working. Very disappointing. When you wake up to put something in the dryer to dry really quick Only to find it no longer work. I don't think I will pay off anything else there no more.

Leased a brand new Dell laptop from Aaron's winter of 2015 because to buy a brand new one was not in my budget but could afford 65 dollars a month... Lease was to be for 18 months. Turned into 2 years and I always made my payments, sometimes a little late, due to health but kept up with them nonetheless. During the lease period about 3 times there were issues with my Dell so they would promptly bring me a laptop to use while mine was being worked on. The final and last time I used their "loaner" I made a hasty decision to use this one (a HP) indefinitely because there never were any issues, I had become familiarized with it and didn't want to do the setting up any longer. It wasn't until literally the month after my lease was up, and I "owned" this HP laptop, did the problems begin.

First I didnt receive my agreement papers or the vase I ordered with the sofa and end tables so I had to drive to the store to get it. KaTrina told me she didn't know if I notice but it was cracked while on display. But I had taken a picture of it before I inquired about the set. It wasn't broken. She gave it to me and told me maybe I could tape it up. I told her I wasn't paying for a cracked vase. Then she said she would take it off.

In that I work from before 8 am in the morning to 6-7pm in the evening, for the sake of convenience I welcomed the addition of their On-line Application and approval processing. So far, so good. I was approved and a deposit taken via debit card. The estimated delivery 2-3 days. Having not heard from the assigned store on the delivery set up I called them to see what their schedule looked like. THIS is where the positive experience did a 180 degree turn. They weren't able to locate any paperwork? After a few minutes located. Great. "What's the schedule look like?" "We'll need you to come in and fill out the paperwork, and check the references."

I use the Hanover, PA store and could not be happier with their service. I had been renting an LG TV and TV stand from them when I decided I liked an LG OLED TV they offered online at a great discounted price. I applied for that TV online and was approved. The Hanover store was great to call me and honor the online price. Despite the holiday rush, the manager Damon was excellent in arranging a date to pick up the old TV and deliver the new OLED. They promised a deliver window of 10 am to noon, and the delivery man arrived at 9:50 am. He was very polite, professional, and set up everything to my liking. I obviously cannot speak for other locations, but Damon and the Hanover store were superb and exceeded my wildest expectations. Thank you Aaron's for making me a very happy customer.

I have paid out 15 accounts with Aaron. I pay for two televisions that I owe 350.00 To own. I'm 2 weeks late. I gave them my debit card to pay for it in advance. They didn't do it. The manager at the Boardman store, Has been very disrespectful to me as a woman, very racists, I've took a complaint out on him Because I refuse to feel bullied, I will not ever rent from them again. Cause without customers you have no paycheck or business.

I am waiting for my check to get to me and they told me they didn't have my sister's debit card on file and they didn't keep it on file but today they took out 118 dollars from her account. AFTER stating they didn't keep cards on file for one time payments. They took from her child's mouth. Todd the manager is ridiculously rude. Todd accused me of stealing the washer and dryer because I said that he needed to put the money back on the card before he got the washer and dryer. He told me that I was conveniently in CT visiting my sister (not the same one that he gave the okay to take the money off of the card) there is absolutely no reason for him to accuse me of stealing when HE stole money.

I placed an online order for a washer and dryer. Signed the lease agreement, all references were checked, and I paid the first payment. Received an email stating my order was canceled. I think it is horrible business to take someone's money and then cancel the order with no explanation.

Back in 2005 I had rented a king size bed from Aaron Rents in Indianapolis, Indiana. I had the bed only a few months when a situation came up and I ended up going to jail. As a result of this I lost my apartment and have no idea what happened to the bed. I lost a lot of things over this happening. And for years had no idea I was being pursued over this bed till I guess this Boone County Recovery Corp found a good address on me and then the threatening letters started coming.

I was having some trouble with Aaron Rents before. They hired a new manager. He's very nice and understanding about a lot of things. He tries to make things work. I'm on roll with negativity right now and he has tried to help as much as possible. Thank you Ken. Tammy is another great person to talk to. She's very friendly and explains things.

Worst mistake I've ever made when regarding a purchase. I took out a 65 inch TV and end up paying 3 times its value. They are rude if you are late a few days on a payment and charge me extra because they said they had to do a home visit and didn't even come. I have been late in some payments but haven't missed a payment. I have 3 more payments left and I can wait to be done with them... never again will I buy or lease anything from them. Very disappointed in their services special since I'm a veteran.

We have been renting a bedroom set that costs almost $5 grand and worth maybe $500. The thing falls apart and then to add to the stress we ask about making a payment on our payday. They say, "That's fine" then call us and all our references all day starting a week before! Never again will I use this company! We will sleep on the floor for a couple month then go buy a bedroom set.

I have been a customer for years. Before the current manager Herb took over most concerns could be worked out with the managers. This manager is rude, arrogant and completely uncaring about customer satisfaction. My dryer which I’ve been paying for 14 months had to go out for service a month ago. Aaron’s continues to charge me and has no idea what is going on with my dryer. They even have the wrong model listed which is probably why they can’t find out what is going on with it or where it is. I’ve called to speak to the manager repeatedly and have not received a callback. Every time I call I am put on hold indefinitely until I finally hang up out of frustration. Nobody is available to answer my questions but if I’m a day late on my payments they are certainly available to talk then. They call every 15 minutes if I’m a day late. They honestly just don’t care.

I have a Current account with Aaron. I am paying for a Brand new TV. Unfortunately the HDMI Ports have been an issue since I got the tv. They have been out to my home numerous times, they currently have my TV for service. They brought a temporary TV until mine was fixed. This is the 2nd time they have had the TV. The temp tv is the same one that I have. It’s a 4K UHD TV. The temp TV is having the same issues. The top 2 ports don't even work. They left me a voicemail saying they were just going to have me keep the temp TV (By the way, it is the store's floor model). I said, “This tv don't work right either. I'm paying for a new tv, not a old floor model”.

I wish I could give no stars. I have been paying on a bedroom set for 2 years. I will be done in two more payments, however just moved into a new apartment and asked if I could pay them the 100$ on the first [which I did] and then the remaining 44$ on the 15th when I have more money. My total is 144 a month, the guy AGREED, took my card number and ran it, I have PROOF on my bank account they took 100$ from me. And yet I go check my agreement online to see if they updated it for me to pay the 44 today, or if I would need to call them to pay the remainder. SURPRISE! It says I owe them 117 TODAY. 117 + 48 = 165, so I could understand if they got it backwards lol but those numbers don't equal to anything close to my bill. So for some reason after paying 100$ and only owing 48, they somehow think I owe 117 lol. What a crock.

So I went to Aarons.com to get a laptop, I found the one I wanted and was approved then they asked me to pay the 81.99$ for the item. I signed all of my lease agreements and everything, and now they have canceled my order and telling me it's gonna take 2 weeks for a full refund. I highly suggest no one use this company. They are frauds.

When they delivered it they bented my merchandise (fridge). I called supervisor. He act like he was giving me another one but come to find out they don't lease that anymore. I've been going through a lot. All I ask was a little extension and they say, "We can't do that." Wow I will never ever do business with Aaron. My name is Elizabeth ** in MS. The store is Magee store.

Had a technical issue with a tv that I leased from Aaron. The tv wouldn't connect to wifi. I called to tell store employees of my issue. The sales rep that took the call regarding my issue tried to remedy my issue by having me connect my phone to the tv. I told her that the tv needed to be serviced, and the rep (as rudely and hastily as possible) set an appointment for someone to come out and look at the tv. A " tech" arrived and tried to self troubleshoot the tv but was unsuccessful. I was told by the tech that the tv would be replaced temporarily for repairs, but they would swap it on a later date. He told me someone would call from the store. A few days later I came home from work to a message from Aaron on my door stating to call the store. I called the store and was told that someone had come by to swap the tv's out, and that I missed my appointment for that so they would have to do it the next day.

I've never been late on my payments. I am currently out of work so, recently I've been late but it's been paid... They come to your house, they call you all day, and threaten to take your t.v. You have been paying on for over a yr with only 350 left to pay. I will never do business or recommend dealing with Aaron Rents ever...

I have never bought anything from Aaron's so I was surprised when an employee showed up at the front door accusing my husband of purchasing something with a different name that we didn't have. 1st time he showed up was around 8 pm. My husband told the guy we are not that person and we never rented furniture so do not come back. 2nd time, the guy came back again around 8 pm with another guy. They were not in an Aaron's vehicle but an enterprise truck and when he knocked at our door he hid to the side. We opened the door and he demanded the items again that we don't have. My husband opened the door and asked if he saw the items and even showed him his ID to prove he wasn't the person that they were looking for.

Aaron manager was nasty. My account is paid on the 26th of every month through my bank for the following month. They keep moving due date to make me late or not current. Manager stated he’s not going to argue but pay my bill. I’m not late. It’s been 5 months. I paid on the 26th for the first of next month which is what my list states it's due. I will not be treated this way when I’m not late and have proof I paid the same date for the last 13 months. They are very rude. I’ve always paid them on time, never late. They move dates around to make you late. Calling my lawyer. This is the 6th time they called in 4 months but about the date I am paid in advance.

Paid off an item back in February 2017. The exact amount of money that we (wife and I) were told to. 8 months later in the month of October I start getting phone calls from Aaron telling me that we owe $483.00 still. I say “that can’t be, we paid off in February.” Phone calls continue daily. To the point that I get agitated and say “I will be contacting an attorney.” Women on the phone starts arguing with me and tells me that Aaron will come to my house with the police and take back the purchased item.

Not happy with Aarons in Crossville, T.N. Last month we got a laptop for our son for college and we had a problem with it and they kept it overnight and put it back to factory settings and still wasn't able to fix it. So one of the people there told me to take down to Staples to see if their Tec guru could fix it and he couldn't and he said to take it back to Aarons and have them put it in the shop. And the manager said that nothing is wrong with it and they were not going to fix it.

On August we place an order for the 8 pieces living room set! 10 minutes later we receive a call to collect the first payment. Today after 4 weeks on waiting (items will be delivered by next week they said) and about 5 hours on the phone trying to see where and what is going on and after receiving so many non-customer service... After they told me to call the store and the store told me to call them and so on, after they give me the best 1000 excuses I have told that again they don't have any info and they will resubmit the order again and I have to wait another week. The manager for the customer service does not know nothing and tried to play me with nice round words that said nothing but I don't know and we don't know and you wait and very polite hang on me without give me any information again?

I needed to rent furniture so I ordered online from Aaron. My money was accepted, references were spoken to, I was told to bring ID to store to make delivery date. I get there and the manager Ava had a lieu of other things she needed before I get the furniture which wasnt disclosed online. I gave all the proof that was needed. She needed to speak to my boss. I went to work and he kindly stopped his work to call Aaron to verify my employment although I gave check stubs. So when he called from company phone she accused the 80 plus-year-old man of lying about me working there even after previous proof given.

The store manager Andy is very unprofessional. First experience he delivered a dirty and broken bedroom set. I should've known by that experience to not continue business however I did. Then a contract was created for a couple TVs and he took the payment and next day canceled the signed agreement, the only reason I found out was by calling and his employee was scared to tell me about her boss’s unethical tactic. I'm curious to know if he pocketed the money. Andy is a terrible manager and he should take a few classes in customer service and I believe it’s considered fraud when you take a person’s money and cancel a contract without communicating it prior.

I have purchased many things from Aaron's Sales and Lease. The last thing I purchased was a side-by-side refrigerator freezer. I got the protection plan after the 2 year warranty was up. Now my ice maker broke down and the freezer is not working properly. Aaron's told me they will not replace the unit. I will have to wait more than six weeks for them to fix the freezer unit. They do not stand by their warranty.

Hi. I've been a customer of Aaron's for ten years. I have paid out numerous accounts never missed a payment. I recently had paid my TV out as of February, it was a 65 " flat screen RCA television which is a legit well known brand of electronics. Anyways when it all of a sudden broke without warning I was pissed off that my beautiful huge TV was no longer working. I got so many compliments and it was my baby.

Worst customer service I have ever experienced. I called the store several times and it went unanswered... During their open hours... Then I went online to their chat which said that I should just go into the location. I didn't do that since I used them twice before at the location and I thought they would pull up my customer record and save some time in ordering. So when I called I spoke to someone who was helpful and quoted me a price for a new bedroom set for my guest room. He suggested that I come in right away to make sure that the items would be there for delivery on Tuesday. So I left work with a co-worker in tow and came into their store.

This review is long overdue. I have rented my refrigerator from Aaron's for a little over a year now. I started my contract out in Long Beach and recently moved to Riverside... I didn't always have the best relationship with this office (those employees are no longer there). Needless to say, I am still renting from them. This review is to actually send my appreciation and thanks to Dan and his Santa Ana office!

Look I have been with Aaron for many years I honestly can't even begin explaining all the lies, rudeness and problems I've had with them. I had to turn in my smart tv and dining room set for two months which they said I could get. My original items back. Lies fought for month and I only got back my table and chairs all scratched. They sold both my original things. My smart tv I finally had to settle for another one. I had gotten a beat computer. It stop working. Turned it in for repair. They kept it over four months and I was constantly calling and complaining and I use the keyboard. I have to use my popup keyboard. I am so afraid to take it back.

I have dealt with Aaron's Rent of Sanford for going on three years now. I have purchased a TV, computer, tablet and a riding lawn mower and a dryer. I have dealt with Skip for most of those purchases. I Love Him!! He is very knowledgeable and extremely professional and nice. Never had a problem with anything or anyone at this location. I give them a thumbs up and will continue to do business with them as long as they keep doing me right!

I have been a loyal customer of Aaron's. I've been dealing with this company since 1995 and have always had good service, which is why I continued to use them. This year I've had nothing but problems. I called my Aarons location to have my payments set up on a different day. School has just started back for my girls and my pay days at work have changed. I had talked to the previous manager James and had everything set up perfectly. I called today to pay and the new manager JR was incredibly rude and told me I couldn't pay my partial payment today and asked me "why didn't you bring all your stuff in by the 1st of the month if you knew you couldn't afford the payments." I can afford my payments just fine, that's not the problem. The problem is that my pay day has completely changed and I just needed 1 payment period to work around the new schedule.

I wish I had never gotten involved with this place. I leased a couch, love seat, and different tables. First they tear the corner of the love seat when delivering. They brought the wrong tables and had to call me over a week later to exchange them. The manager calls me every day. I pay every 2 weeks on my payday but according to him that is not right. It needs paid always on the first and 30th. He calls my references multiple times a day harassing them. He leaves me threatening voicemails multiple times a day. BEWARE DON'T EVER GO THERE.

Aaron's has A RUDE, DISRESPECTFUL employee by the name of Jacob, he stated that he is the general manager! He stated to me I haven't made a payment since Feb. and then in the same sentence state that I made a payment in June??? I tried telling him I was aware that I was late and I would be in to pay within 3 days! He proceeded to tell me I needed to pay for 4 months and waiting 3 days is unacceptable. Then when I began to correct him he stated that he was training an employee and information was put in wrong! This man literally argued with me on the phone like we were friends. I could not get 5 words in without him interrupting me so I finally got fed up and hung up the phone.

While using my Gold status on 08/01/2017, at your 8 Mile Redford location, the manager didn't issue my Gold status correctly. The manager charge me about eight dollars when according to the letter the cost is free for first payment. My delivery date on app. is 08/01/2019 between 3pm to 7pm, however the Manager said it couldn't get delivered until the following Friday. I felt like I was mistreated by this manager and would to be made whole. The female clerk is a wonderful person, very kind and friendly. I've never had a problem with her. She knows how to treat people, unlike the manager.

I purchased a refrigerator from the Newport News, VA location on J. Clyde Morris Blvd. I made sure to purchase the extended warranty. Eight months later my fridge dies. I call the store and I am told that they have to contact a third party and have them contact us to set up an appointment to attempt to fix the fridge. Three phone calls later I am given the phone number to file a claim with regional. I call them and I am told that it will take between 24 to 48 business hours to hear anything regarding my claim. I emphasized that I have three children and that my food is going to spoil (Keep in mind that this is occurring on the hottest day of the year and I have no cold drinks for my family).

I rented a DJ stereo from Aaron's and when I hooked it up one speaker was not playing so I had the delivery guy call the manager. He put the phone on speaker and me and my husband were told by him he would replace it so we waited and three days later we call and he claims he didn't speak to us and that he couldn't replace it. He's a liar and I bet if my money was due he would remember that. I should have known better.

I have been dealing with the Aaron's in Fresno. I do monthly leases and this is my second month. I requested to swap out the furniture and placed an order almost 2 weeks ago. I scheduled a delivery date. 4 days prior to my delivery date, I called the store and asked if my furniture could be delivered before 3pm on the delivery date. I was assured that my request would be handled. I was making plans to go out of town so I called and confirmed the next day and the day after. On the day of my delivery, the employee I was dealing with had an off and the manager took a 5 hour lunch break. Another employee said that my furniture would be delivered between 1-6pm and they could do nothing to change that.

Please don't buy anything at display. This place is very very unprofessional. They harass you, called while you at work and keep calling and calling and calling. I purchase a TV and stand and I paid $100 on it. They call and call, and for $35, on my job call. All my friends that I gave reference to they blocked them. So please do not purchase anything at this store. I'll be so glad when I'm finished with them.

Renting to own refrigerator freezer black with two door on top and roll drawer freezer on bottom. Since I have had it I have lost hundreds in groceries because it doesn't keep consistent temperature. I get over an inch of ice in the produce drawers ruining everything in them. The freezer temps are irregular so one day everything is thawing and the next it is freezer burned from getting too cold. The unit resets itself. No matter where you try to set the temps it reverts and does its own temp thing. I told them month after I had it that there was a problem with the temps of the unit. They told me to do this and that - I did, but still not working right. Now it's so bad that I had to remove everything from it. It is not usable. Went to the store to talk to them and was treated rather rudely. But told that they would have someone out by Monday to fix it. It is now 2 weeks later and NO ONE HAS BEEN OUT TO LOOK AT IT.

I was renting to own a computer from Aaron's and was 60 days late paying. They showed up with the police to "keep the peace" and collect their computer. These people are bullies. I do not think they should be in business!

Aaron's kept telling me how they report on time & late payments to all of the major credit bureaus but not one of my on time monthly payments has been reported to the credit bureaus. So I called Aaron's & the customer service representative I spoke to at their 800 number quickly, while laughing, asked me: "you actually checked your credit reports?" What was that all about??? She never helped me out, from that point on, I was just put on hold & transferred several times without even being told I was going to be transferred anywhere or to someone else. This continued until the call was disconnected by them & now any time I go to log into my account, I get a denied access error message.

After doing business with Aaron's the last year has been awful. I was set up for auto withdrawal but this didn't stop them from calling my job and cellphone asking for payment and for me to come into the store. The purpose of autopay was to avoid a long trip from work so with each call I reminded them it was an auto withdrawal process. Finally after the manager broke his word I terminated my account. The gentlemen who picked up my appliance where very courteous and respectful. The ??? of my day and making my experience a little more manageable.

Got a call from Aaron Rents to call them back. I called them back and they gotten very rude with me. So I hung up. I went to the store and pay my dryer off and I asked him for a apology. Cause he was very unprofessional. He said no and then got smart with me in the store. He stated, "I been here 11 years no matter what you do. It won't matter." And got very rude until I left. I will not ever do business with this company again thanks to this guy. Now I getting harassment phone calls to me and my references. It not right that he can treat people this way and nothing done about it.

As things happen to people times get hard. I was a little late on my payment. I was robbed and now the hospital so I wasn't able to keep my commitment. They sent an employee over to my residence to compensate the TVs I was leasing until I make 18 and then employee that they sent over while he was in my bedroom stole my cell phone. Yes. He took my phone my personal property out of my residence. Spoke to management. Management treated me like **. They also made up lies saying that the TVs that they confiscated were now broken which they were not.

I bought a bed in Nov 2016. Today May 23, 2017 I let Aaron's know that I could no longer afford the bed and asked for them to come pick it up. The salesman told me that he could not do that per California Law. I asked if I do not make the payments will it go against me on my credit and he stated yes! I have purchased from Aaron's before and have always had a great experience, I just feel this is not right and want to know if there really is a law that states they cannot pick up their merchandise.

No longer receiving repetitious phone calls but getting actual mail bill. New manager is awesome. Deferred a payment for us & OFFERS updated acct info each time we make payments. Hope very much that he remains a long time as manager. 408A ** City FL.

Recently, my 17 yr old dryer caught fire and we had to replace it. My husband and I decided to get a matching set from Aaron's, where we have purchased several item in the past. The manager, Nestor has always been helpful. We decided on a pre-leased set that was in fairly new condition. A week later, my husband went to wash his clothes and notices baby cockroaches in the washer basket. We pull out the washer and noticed that there were several more newly hatched roaches inside and around the machine.

I rent/purchased a "QUEEN" pillow top mattress/Bed from Aaron's Rents in DeLand, Florida. When they delivered it we saw it was small. Like really small in comparison to the bed we had just gotten rid of. We called them to explain our opinion that this bed was definitely not a "QUEEN" Bed. So they sent some guys here and RELUCTANTLY delivered to us a new "QUEEN" pillowtop mattress bed. It sucks. But besides that we ended up paying it off after 12 months nearly $2,000. We went and got new "QUEEN" sheets. They didn't fit. Obviously...

Horrible! Don't buy from them. I was looking at prospective Bedroom Set - they had me fill out application including 4 (Four) personal references! I went back to finish the paperwork - mind you - they First lost my File, then they Never followed up and called my References. I asked them not to call unless absolutely Imperative, which they said they wouldn't do. Then they told me that they would help me in a min. I waited and they went and sat in the office with someone else. After 5 min. of waiting, with no help, I walked out and went elsewhere. THEN, Days later, they called all my references saying they "forgot my number and they wanted to Deliver the Bed!" Without making the Sale, with finalizing a Purchase or Anything! They want to Deliver!! A Bed that I didn't Authorize!

Was told in Feb account was paid in full in Jan when employee was unable to locate account. Three months later my relative received a letter I was delinquent with payment. When I called store and asked for a accounting of all payment and original contract I was told by Joe in account he was unable to do that. When you asked for the total balance remaining he replied he couldn't say due to a glitch in the system. When I spoke to SAL manager he said the balance was shown and he could not explain why I personally was not contacted by phone or email for three months but balance was still on the account. Staff is completely incompetent, and rude. Never would I return or refer anyone there. Online complaint for BBB was also submitted.

I got a couch from Aaron's in Dec 2016 it cost a little over 400 dollars. I wanted to pay it off in 4 payments in which I was told I could same as cash. Now I was told I had to pay 6 months at 105 a month that's not same as cash. So now I have paid over 500 so far and the manager has yet to call me back. I should have went to RAC instead but they actually assured me my payoff would be 4 months.

This was my first time ever renting from Aaron's. The store manager was nice in the beginning but once you are 2 days late on a payment the phone calls don't stop. If they can't get a hold of you on your phone they call your work and I have to say annoying. But then I was just tired of it so I called them and told the store manager Matt to come have someone pick it up.

I have bought many things from Aaron's due over the many years. They change managers ALL the time! The one in Petoskey, MI insisted that I had to pay the payment I was a little behind on and the upcoming payment. I told them no. I argued with them for quite sometime then hung up without paying for anything. I asked my husband to call... they got him on the phone and badgered him for 9 minutes about making the double payment as well... He finally said whatever and they charged my card $100 more than I already authorized them. Then when I called them back regarding it. The manager got on the phone and was belligerent and told me that he would not accept my $79 PAYOFF and told me that he would come get the product instead. Which they cannot do. I have been doing collections for 12 years and would have never treated one of my customers this way. I am appalled by this experience.

They keep knocking on my door even when I call letting them know I will be there tomorrow. The next day guess what? Aaron is knocking on my door and that pissed me off. Well guess what Aaron I will not make business with you and I confronted the manager and she totally change the conversation like, "Your name again and your address ok. You owe 92.00" and did not even apologized ok. So rude. This store is at Perry St in Pontiac. I enjoy the other people there but they have new managements and they are rude.

Went I put our first month down on a 55 inch tv, was told we would need my mother's approval to have the tv at her house since we live with her. When they got to our house the next day with the tv the delivery guy showed my mom the paperwork she had to sign but she was listed as a secondary customer when we was told all they needed was her permission. The delivery driver called his manager on duty (Patrice) and let my mom talk to her. Patrice told my mom she was not interested in listening to her complaint that she would have to take it up with a different manager and then hung up on my mom.

I have been a long time customer of Aaron's, but the store in Starkville Mississippi is RUDE!!! They do not listen to their customers, they do not come out to fix problems when they say. They order wrong parts, when the problem was the bed was never put together correctly in the first place and the parts were for a different bed altogether. Lack of training from Management down to delivery!!! WILL NEVER RENT FROM THIS STORE AGAIN!!!

I'm so unhappy with AARON'S and because they have me paying on a t.v. that got struck by lightning and I've paid over a 1,000 dollar on this same t.v that broken it unfair to me and they lie to me about it. Not covered by the protection plan. It just unfair and I'm praying that God step right in this mess and fix it for me. I'm have to pay on another t.v. along with the broken t.v and somebody call on the Lord to help me out of this situation. Thank you God.

This was the first time I ordered from them. They rent roach infested appliances. I refuse to pay. I ordered a refrigerator from them. Then I also received a bedroom set from them. The bedroom set was used and how I can tell is there were still clothes in there. I refuse to get anything from them. Buyer beware!!

The manager Quinton is extremely rude. He yelled at me on the phone, told me customers were not his number one priority, his truck shipments were. His store gave me the wrong delivery date and I was called a liar. I spoke with the regional manager. He scheduled my delivery. I come home at lunch to check on it when my washer and dryer were supposed to be delivered first thing in the morning. When I got home my front door was left OPEN and my floors had been cracked and broken, and there was only a dryer in my apartment room, not hooked up or anything. I called the store back and the female associate laughed at me for being so distraught over this issue.

This my second time dealing with Aaron in North Bergen. First time the staff was very friendly and understandable. I paid my things off in a timely matter. The staff they have now are so rude and disrespectful. I had some personal problems and I could not make my payment for the month and they was not understandable. They would call my phone even called blocked. Also they called my reference about me paying my bill. I thought my reference was to see if I was a reliable person not to harass them about me paying my bill. They even pop up at my house like I was hiding from them or something when I made an agreement to pay the next month. This is my second and last time dealing with Aaron. I do not and repeat DO NOT Refer anyone to Aaron.

I have an account with Aaron's in Wytheville, Va. My name is the ONLY ONE ON THE ACCOUNT. Amanda told someone who called (caller said) I need information on so and so account. She told them ALL MY PERSONAL INFORMATION not knowing who it was or caring that no one's name beside myself is on that account. WHAT HAPPEN TO PRIVACY LAWS. So many scams and identity thefts and then they have people like that working for them. Does not make any sense. I complained to corporate office and they do nothing. Really people it's 2017. WE CANNOT TRUST ANYONE WITH OUR PERSONAL INFORMATION.

I ordered a platform bed and mattress. Total Price 1600.00. I paid 125.00 down is what they told me I needed. I signed all paperwork a week later and paid a month ahead up front. Told bed would be delivered a week later. No one showed. Got a phone call after I threw out my old bed that someone called out sick and a credit would be applied to my account of 25.00. Then I wait until 5:30 PM 3 days later only to have mattress delivered. Was told they'd be back with the bed. 8 PM the same evening the manager shows up with the bed. Not in a box, scratches all over it, and wood chipping off the bed large deep scratches.

My Aaron's store in Rio Grande, NJ is terrific. The staff were very helpful in helping me select a TV and even signed me up for automatic payments out of my SSI benefits. Walked in and they helped me select a TV, did the paperwork in less than 30 minutes and 2 hours later it was delivered to my house. Best thing they automatically take payment out of my benefits thus relieving me of the pressure to remind myself to pay them. Staff and management were very nice. Only problem I have is the prices. I have to pay $2,500 for a $800 TV. But when you don't have $800 to pay upfront this is the way it has to be done. Rent A Center did this practice and they were sued by state's attorney general. So Aaron's fate may be heading in the same direction. This has no reflection on the staff at the store.

I rented a bed from Aaron's (rent to own) four months ago, and it was full of bedbug and still is. I tried to contain the bed bugs with bed bug spray; the situation got worse. When they delivered the bed, the mattress and headboard were dirty, and the back of the headboard was peeling. One could see the bedbug eggs with the naked eye. When I called the store four months ago, the manager got thunderous and belligerent and told me, "We don't take beds that are infected with bed bugs back." I said, "This is a rent to own. You brought the bed here. You are supposed to pick it up at the customer's request." He replied by saying, "If you don't pay it to us going to hurt your credit."

Worst customer service. Was told that I should be able to link my accounts from previous state (not even weeks apart and same furniture). Come to find out that was a lie (nowhere in the contract did it say otherwise though). So at this point I don't even want the furniture Anymore (because where did all my money go?). So I schedule for them to come pick it up. Thursday after 3. Well that Thursday arrived and apparently something happened with their driver. So reschedule for the next morning. Jeremy didn't say what time in the morning just said "next morning". And because their website shows that they don't open until 10. I'm thinking I had time at WORK To get there. Nope. I get a call At 950 saying the delivery guys were there and no one answered. (Oh and to blow your minds even more there are people at the house, in the front room who would have heard the "knock" so more lies).

Went to Aaron's to purchase a bunk bed set for our children. The salesman quoted California law regarding the sale of mattresses and that they had to sell us mattress protectors because they couldn't sell stained bug infested mattresses should they have to recoup a loss and repo the beds. When asked where we lived, we told the salesman who then stated they didn't deliver to our area when on the previous day I seen their truck at in our area. My wife's employee has an account with the store and lives in our area. I'm a police officer and regularly see Aaron's vehicles in our area.

We got a washing machine along with other products and have had trouble from the beginning with them. First with the associate always calling my husband sweetheart, baby, etc until I called her out on how unprofessional she was. Our washing machine broke. It had blew out the sides and put a hole in my wall. I called and all I wanted was a washer that worked. Considering I paid for it for 2 years. Well after 5 plus times they sent me a "new" one in perfect condition. It looks like it was dug. There's scratches all over. I'm going to contact an attorney. I want to be compensated for my wall, time and loss of a washer and had to pay out of pocket. I'm done being nice.

I was supposed to pay my bill on 3/3/2017. I had an unexpected call from my doctor's office to go to a specialist from blood work taken the day before. I called offered to pay 100.00 I had in my pocket and bring the remaining 38.00 I owed 3/3/2017. ** said "no that will not move our computer, and we will pick it up." Washer and dryer that they were 2 mos late delivering from not having it in store. I said "yes if you won't take the payment." Went into the store, 3902 S. Salina St. Syracuse, NY. She raged on me stated she's taking no money. She is picking up the washer and dryer.

Against my advice a friend of mine LEASED with the intention of buying a cellphone and furniture from AARON. They show up weekly to badger the customer claiming they are there for a payment when no payment is due and threaten the customer with calling the police to report items stolen. I advised my friend to return everything they ever got from this company and never do business with them ever again. No matter how good the deal looks or how much you may want things from them, doing business with them is not in your best interest.

I usually deal with rent a center... but they were not open on Sundays and I needed a washing machine. Picked one out, paid more than the down payment and then found out I could not take it home with me that day! There was only one person working that day and they didn't even have a dolly to get it out the door. I had hurt my shoulder the day before and didn't want to take the chance of him and I trying it on our own. We both stood outside for awhile to see if anyone could help but no... I left without it. But... he was a really great guy! Had the washer delivered two days later... They were awesome too.

I've rented with Aaron's for years now. Last May when I went to make my final payment for my PS4 and 38" smart TV, I was greeted like usual. My friend was with me and was interested in dressers for her room and a 48 inch smart TV. She didn't have funds on her that day so the sales rep insisted that if I do the lease under my name I can use my "last payment" for my merchandise for her down payment. They can "waive" my last payment since I've been a long-time customer. I felt great because I was recognized as a long-term customer and I fell for it.

They were good when over time I got things no they talk to me like I stupid and telling me they are taking me to court. They asked me why we ruined the queen bed and why I removed the cover sheet. I have kids I know it looks bad. I had a few things from them over time. I had to return everything was either chipped or broken. Now they're saying I'm stealing a blue-ray player I don't have. I gave to the delivery guy's and the boss never went with them to my house and my husband said he wanted it but that was not my words. I know what I did. I handed it over.

I have been paying for a couch and a love seat for a year and four months now. I asked the company to give me a contract so I can see what their policies are. The girl on the phone told me they can't send that via pdf file to my email. That I have to come to the store in person. I was not given a valid contract when I purchased my items. The men that dropped off the furniture in my house just told me to sign the device that I received it. Every month I make a payment of $96 and on time with the exception of one month. I asked for a copy of an invoice so that I can see how many payments I have left. Once again, the woman at the office told me over the phone that I have to come to their facility to get that. She can't send it via email or to my account online.

I have 2 orders I am paying on. The 1st is a set of bunk beds that have had to be repaired 4 times then replaced. The Boards fell out and injured my grandchildren. They gave me the run around and treated me like trash. I have had to have my fridge worked on the handle has come on 3 times the ice maker quit working blah blah blah. So they finally gave me a price reduction on my payoff. Still no apology. Now the fridge is leaking water the ice maker doesn't dispense and the handle is loose again. I complained to corporate due to the poor customer service I get every time I call.

I can't believe some of these complaints about Aaron. I have been a customer for a long time. I would recommend my store to anyone. I have never been called by them and when I call they know me. And we joke and laugh. They are very polite. I have gone in and they have given me the special offers. I'm sorry everyone can't have my Aaron. I LOVE MY AARON. They are the best. Will I rent again probably. If they get something I like and if I find something online and they don't have it they get it. I found a bedroom suite that I wanted. They didn't have it but they ordered it for me. So sorry about you guys and your luck cause Grove store is the best by far.

The account managers and store management is horrendous!! The so-called account managers do not know their contract language to be handling money. The employees said the management is under scrutiny for his account handlings. Everyone I've dealt with in the store has been rude, disrespectful and belligerent.

I currently have 2 accounts with Aaron's that I've had for a year now. They harass their customers. They call me incessantly if I'm even two days late. What's worse is I've told them repeatedly that I work the same hours they're open and they still call my phone 3-4 times in a row before even leaving one message. Then when I call them back, their first question is have I moved. I can't wait to pay them off. I'll take my business elsewhere.

Went there to buy a mattress or bedroom set, king size. I spoke to the manager. He was rude and a liar. I'm Cuban and I guess because I don't speak Spanish well he thought I was a gringo so he was being very racist towards me, wouldn't even give me 5 minutes of his time. What he didn't know was, I was ready to put $800.00 down on the bedroom set, he lost a sale. I'll never go back or recommend Aaron's to anyone. It was a horrible experience, I was disgusted with the service and the workers there!!! Aaron's on 16th West Hialeah.

Aaron reps are stalkers. I been renting from Aaron over a year, my payment is 208.00 monthly (too high). After the first 6 months of renting with them always paid my bill on time. A personal matter came up, so I paid my bill late after six months & never went into the next month. They showed up at my door which I just owned the 70 of the 208.00. Now today is Jan. 27, 2017. My bill was due on the 15th. I paid all but 57 of my bill & told them I will paid it on the 28th. They still called me on the 25, 26, 27. Like I said I never let payments go in the next month. I always let them know if I will be late. It to the point now. I don't want this cheap overpriced furniture. I have until Nov. 2017 to pay this rental agreement off but calling me all the time when I just spoke with them about when I can make a payment, is very stressful. I'm sure they have customers that don't pay them at all. I will NEVER NEVER GET ANYTHING FROM AARON'S AGAIN...

I'm one year into a 2-year lease of renting-to-own a living room set from the Aaron's on Miami Boulevard in Durham, and I couldn't be happier with the company. Not only did the furniture come in excellent condition, there have been no surprises with my monthly billing, and Aaron's has been completely understanding and patient when unforeseen financial issues caused me to fall behind in payments a couple months. I have nothing but good things to say about Aaron's, and I highly recommend them to anyone.

I have been a long time customer of Aaron's. Typically they have been great, but however with this particular situation they weren't. I deal with the store located in Arab, AL. We got a king size bedroom set and paid on it for months. We got into a financial struggle and informed them that we needed to return the stuff. The Mgr worked with our payment a little and we tried to work with it, however things continued to get worse financially and we tried to return it again and the Mgrs and the District Mgr got an attitude with us and made us feel bad for trying to keep ourselves above water by lowering our bills. Like I said I have been a long time customer of this Aaron's, but not anymore, not after this particular incident of embarrassing us for trying to do better. I'm very grateful that they did try to work with us, but the attitudes that we got just for trying to return merchandise as opposed to waiting and having them "repo" it was unacceptable.

Having sound intermittent issues & contacted Samsung as they went through all the steps and came to the conclusion that the TV is defective and to contact Aaron's to have it replaced. They are sending it out for repairs. Really? This is a defective tv as Samsung states.

I purchased a refrigerator and a sofa from Aaron's. The products are horrible. The sofa is barely a year old and the leather is peeling off. The freezer door handle is broken and it is 6 months old. Scratches on side of refrigerator when it was delivered. They call you nonstop if one day late on payment. Even call family members even though payments are made regularly. They take advantage of people who don't have the perfect credit to buy these items elsewhere. Will not purchase anything from them again.

I have had no customer service from this experience whatsoever!!! They have a great business model and cater to those with bad credit, myself included obviously. The interest that they make on a lease is insane!! I am almost a proud owner of my bed and I don't want to even mention how much of the money I've paid to own it. Regardless, there have been some bumps along the way, and I've reached out to them numerous times to speak with the manager. I NEVER GET A CALL BACK!! Long story short, I filled out a survey that was sent to me via email and expressed my disappointment. I am hoping that reaching out to corporate will give me some sort of response. I have to say I have NEVER seen so many negative feedback on one company. One would think that they'd try to rectify it, but that doesn't seem to be the case.

Purchased rent to own reclining sofa. We took it to local landfill today because it was broken down for one year. We will never buy anything from them again. Called to fix. Never could fix. Parts on it were always broken. Hazard too. Material flaked off. Total junk. Stay away from Aaron Rents. A junk...

Our refrigerator went out. So we went to the Aaron’s in Jefferson city tn. to rent one. No problem. They really need more professional delivery people. But when it came time to return it because we got a better deal on buying one. They gave us the run around on returning a payment that was not even due. We always got that the manager was in a meeting or out of the store. That someone would call us. That never happened, nobody could help us. They even said they sent it in for a review. A review on what? To return money that wasn't used on a service. One person even told us that Aaron’s does not return money we were just out of luck. Well Aaron’s you are a bad company and I will tell everyone that.

I have paid Aaron's for a bed on January 3, 2017 and I haven't received my bed. They will not call me and keep me in the loop about what's going on with my bed. The Manager and staff are very unprofessional. The worst customer service ever in Indio, California.

Very Arrogant staff. They promise something and once product is delivered it's a nightmare dealing with this staff. They trouble a lot for payments. They are located in E Adamo DR, Tampa, FL 33619. Never get into business with these guys.

I have rented from Aaron's for several years and now when I need them to fix a washer that I am renting from them they want to say that it is infested with bugs and it can't be repaired and they refused to give me a loaner. Furthermore they very rude and very unprofessional. I am also renting a flat top stove that refused to fix.

My daughter and two children moved in with me to help her out. She rented a tv and stand. I had rented two bunk beds for the children. I had rented in the past for nearly 4 years. All other items had been paid, not one single late payment. After a dispute with my daughter over the new (4 week) relationship with new guy, she abruptly decided to move out. Daughter a hot head and breaks things when mad, as children will sometimes still be children. At any rate, I felt it best to have police present when she gathered her things. This was due to her kicking in 2 entry doors instead of using her key. Officer could only be present for 1 trip. The remaining items which included her tv and stand were still here. Officer suggested putting items outside front door. She agreed she would be right back to gather remaining things.

I ordered furniture online with the promotion of having the first payment be only $25 for the first 30 days. This was a bait and switch technique and my furniture wasn't delivered for 2 weeks and less than 3 weeks of having the furniture, I was already being harassed by phone to make a payment because it was late. I only had the furniture 2 weeks when the next payment came due, not the 30 days that was promised online. Upon the phone call that I got, Tom from Aaron's here in Van Buren, Arkansas escalated the situation, never apologized or tried to make it right and said if I changed my payment to match when I had received the furniture, that I would have to make a payment and a half on the 1st which basically would not be any kind of deal at all because that would be full price from the time that the furniture was actually delivered.

I rented to own 2 Magnavox 55" tv for 12 months. After the 12 months were over one of the TVs stopped working and Aarons or Magnavox would not assist in the repairs. They said it was because I didn't purchase their 60-day warranty. Who expects for a tv to break after 1 year and six months with major issues. I believe Aarons gave me used TVs, because I was not home when they delivered them. The head manager at the store and at the corporate office were lIke "oh well". I will never purchase anything else from Aarons rental.

Okay so are the People at Monica, PA Aaron's on some type of drugs? My girlfriend called Aaron's to order my Christmas gift (laptop). We needed delivery so she let them know that. Saturday was the delivery date. They couldn't make it because the person that was suppose to deliver had a family issue. Not a problem so I asked for delivery for Monday morning. Cool. Monday comes I talk to a Aaron's employee. He notifies me he will be here in a hour and a half. Why did they try to deliver my laptop to my old address when my girlfriend told them the new address? I mean are you guys on something? She gave the address on her account. They went to my account and went to my old address. Why not use the address that is connected to the persons name that ordered the item. I just don't understand. Now I won't have my laptop till tomorrow morning. Sickening! Been waiting on this for 3 days.

I received two letters from Aaron's the first dated 11/08/2016 said that I will owe $284.31 if I make all my regular scheduled payments. As of today 11/08/2016 I owe $183.10, last payment was 11/03/2016. I called my bank and they say my last payment was on 11/07/2016 for the amount of $80.98. But seven days after I got the letter dated 11/15/2016 it says the same thing and that I have to pay $183.10 by the 1st. I have always paid on the 3rd because of my disability status. They know that I'm on. I called yesterday to pay it off and I now have the extra $100.00 added because they did it on the first, not the regular scheduled payment date the 3rd, basically gouging me. And after seeing other posts about this company I'm not the only one.

I've been a customer of Aaron's for a little while. I have a loveseat, ps4 and recently a 50 inch t.v.. I have been making my payments on time. This month I've had some personal issues happen where I had to deal with. I told the manager of the issues and told him I would be late making my payment. I've been late one other time and paid the late fees. This time he doesn't want to work with me, so now yesterday they came and got the television. Today they want to come and get my loveseat and the ps4. I told him I can't understand why you are being this way. I paid my late fees before and this is only the second time I've ever been late with my payment. I told him come get the stuff and I will never rent from you again!!