Aaron Rents Reviews

Aaron's Dover DE RR 8 - The rudest GM I have ever met. "Billy" is full of it. Lies... Harassing customers to get his monthly bonus. They will bang on your door and ring doorbell for 44 min straight, then go to truck for a break.

I rented a washer and dryer from Aaron's back in February and paid $160 a month. I missed a payment due to medical condition, brain tumor. I called to make a payment management - said " no money needed just give back MY product." He hung up not willing to work with me. Aaron's took washer and dryer back on August 4, 2015. I called district office to resolve this with no results yet.

My family and I bought a living room set from Aaron's and it has bedbug. They refuse to come and get it and they came out and took the pillows off the large couch and the lamps and they owed me glass for the table, and I never got it, and want me to continue to make payments.

My family rented a couch, recliner & chaise from Aaron's. It was infested with bed bugs. We contacted them, they came out & confirmed it was & took the furniture & destroyed it & wrapped it in plastic in our front yard. My husband & I have been given the run around & can't get them to take care of the problem they created. It wasn't even cleaned before entering our home... we found a man's driver's license & 2 credit cards. Horrible business & customer relations.

I am the landlord to someone that rented from Aaron's in west Ashley SC. They have come to my door banging on it and waking my house up and he works 12 hour shifts from 7 pm to 7 am. I have told them she moved and they had one of their drivers come do a walk thru 3 months ago and they still coming to my house and the house she lived in. This is harassment and I will not let them work through again. They have already worked through and they need to stay off my land like I have told them. She called and told them herself and told them she was moving to come get it and they never did. This is bs. I own my stuff and would rather save and go without than ever rent from this company.

I complained to Aaron's about earlier bedbug infestation and about their policy on early payout. I had been told by one of their employees that the early payout was not $1207.33 as specifically written on the receipt and that if I paid 1207, only half would go to the principal.

I am a repeat customer to the Edmond, OK store. I have paid off many things there and I am a good consumer to that store but they are not a good customer service/satisfaction store. I have been renting a Samsung fridge that does not stay cool. It has been serviced 5 times and being serviced as I type. It has ruined my food time after time. I have taken pictures of spoiled food with good expiration dates, had my neighbor write a letter to the store stating that I have to use her fridge for produce, and I have had an electrician test my outlets to make sure it's not my house. This is a very big inconvenience to my family. The store has been through 2 managers since all this been going on and they keep brushing me to the side and ignoring the issue.

They keep harassing me for one month missed payment. Threatening me with the sheriff. I have had medical issues to deal with and they said that's not their concern. Now they want the money on 7/31/15. 90.00 to be exact. They said they can't wait till I get my disability check on 8/3/15. What's wrong with that? They want two months pymt for July and August. I said the 3rd over and over again. And they still harass me. I think terror tactics is rude and I said, "If you don't stop bothering me I'll call the police." Response to that: "They'll come after you anyway. Like or not." So ** rude. I will never deal again. The Aaron's on Shelly Dr. in Indiana, PA. use scare tactics to customers. Not right to do that. They can shove that store up their butt.

This is the Ontario office on mountain. But I don't think, reading all the items, it does not make a difference which office you go to, but I was lucky. When I first started with them, I was a little unsure. Because of the way they handled the account. Hey, they erased my review. Well here it is again. This office is really bad. As mentioned they did not credit my account properly and if I would not have called to let them know when I will make the payment. Well to my surprise they had not credited all the funds. The manager jerk. (He thinks good of himself), but oh well. They called me six or seven times one day. Actually it was the second and my payment is due on the first. I mean they called and called. Machine, person three different phone numbers.

I am currently a customer but going to be giving my products back. Made my first payment on delivery. I'm late making second payment, been in Texas when due date for payment came… I told them I would be in a certain date. That's not good enough for them. Then I'm going food shopping and manager of store harasses me outside the food store telling I need to make payment today when I arranged with someone else on Monday... And then she has nerve to call me on her own cell phone. This is the Aaron's on Tecumseh Rd West Windsor, Ont.

I was called and asked if I needed anything. I said I needed a dishwasher. They told me that they'd be there between 10 & 2, arrived @ 3 pm. Used it once, removed dishes, refilled and went to start the next load, door would not close. I called and Tyler was out. By 8pm no call, found out they @ 7pm. I have done business with them for chairs, dryer, stove - this is the first time I have had so much problem.

So far I have had my washing machine in repair 4 times in the last 4 months, and now it's leaking again in the same spot. Instead of trying to fix the machine themselves, they should send it off and have it fixed by an outside company, or replace my machine.

My mother was late on a payment and so they sent a Hispanic guy to our door but my mother wasn't home. My 13 year old brother answered the door and it was this guy from Aaron's. The guy asked for my mom and at the time she wasn't home. He asked if he could come in and my brother said no. He then asked if there was an adult. My brother said "no, but my sister's here". The man asked "how old is she?" and my brother replied "16". This man then asked again if he could come in and at the same time he's trying to push his way in with his foot in the door and his hand pushing the door open. That's when I got up from the couch and helped my brother push the door closed. I felt very threatened and scared. I'm not a customer. I'm just a family member that went through a bad experience with Aaron's.

I had purchased 2 items same as cash from Aaron's in the past. I was 2 days late on my payment of an all-in-one computer. A general manager, Matt, showed up at my door. First, he proceeded to chase my cat off our property. He then shoved a "door" tag in my husband's chest and demanded to know where I was. My husband told him to leave the property and he refused. My husband called the police and he proceeded to go back out to his van and flip my husband the middle finger and drive off. It may be coincidence but our cat came back injured that evening and had to be put down. The vet said she was kicked and/or hit by a car. I am so shaken up by this that we fear this person will come back. I cannot believe that Aaron's uses downright criminal activity against customers.

The General Manager was rude me over me trying to give him information on another customer they have. I tried to work a deal out with them on my payment and Matt, the GM, was rude about it. He asked, "Well, we will talk to you about it when you come in tomorrow, when you come in to pay your payment." Also my mattress on my bed is paid for and they still keep charging me on them and the bed protectors. Also they was the cheap things I got from the bed. The frame was more than anything and that is almost paid for. Matt said they ain't also. They overcharged me on it all. I even got a rug from them that was 300 dollars. They still saying I owe on it and I've paid over 300 dollars on it now.

I have been a long time customer of Aaron's for over 10 years, always paying my items out... same as cash. I was in the process of remodeling after downsizing and needed a Refrigerator. Having spent all available funds in remodeling and contractors... this was affordable for me. After about three weeks I started noticing that if I got up in the middle of the night roaches would be in the floor in front of the refrigerator. I didn't think much of it. Thought it may have been from the neighbors or because this was previously my rental property but had been empty for one year. I had purposely replaced all the sheetrock and insulation throughout to rid myself of potential critters. So after seeing this three different nights my husband bombed the house.

First, had a smart TV that would not connect to internet, then had washing machine with factory defect. Aaron's replaced it without coming out to verify problem, replacement machine had same defect. After 6 weeks and machine still not properly working, had everything picked up by Aaron's. Store manager put in his computer that I had mental health issues because I kept returning items. I am a gold card customer and this is very improper for a store manager to this trying to cover his butt.

Where do I begin? Well might as well start with the first step in the door. I took my daughter to an Arron's in Snyder texas, there was one couple in the store prior to us walking in, we got no greeting just and few sharp glances. Another couple walks in behind us and we hear a obviously fake & ill greeting. I thought maybe it was just me not hearing, maybe they didn't see us etc. We made two circles around the store, stopped in the front of the desk, the manager is standing there. No "hello, can I help you?" Nothing. I ask how much for the set in the corner and her only response was "sold." Everything we had inquired was apparently sold. Oh except for the high priced set behind the doors where nobody could see. As explained by an employee who was trying to attend to all customers. I was annoyed and simply agreed to take whatever wasn't sold.

On July 10, 2015 my TV wasn't showing a clear picture, in which this was discover that night when I turned it on. On July 11, 2015 I phoned Aaron to inform them of the situation. I spoke to the manager, who asked me to send him a picture of the TV (never heard of that) so I said, "OK." So I phoned back to the store. Spoke with the manager once again (mind you, this is 2 hours later). I asked him if he can come out to look at the picture. His words were in this order, "Ok, ok, Ms. ** (sound with sigh!)" Mind you, hours past! Now the store have closed! Okay...

DON'T, I REPEAT DON'T buy anything from here name brand - LOW, SUPER LOW QUALITY JUNK. This is why they make you sign a 6 payment contract which they kinda forget to mention till you are back signing paperwork. This place is a joke.

Got a 60in Tv from Aaron's, had the full lease plan... With about four payments left. The TV had a problem and needed to go for repairs at the end of May. Found out that the problem was a manufacturing problem and needed to be replaced. It is now July, they say they have a used tv in the store but it has none of the features the Tv that I paid for has and the one they do have that's the exact same TV has no base and can't be delivered to us because we are not willing to wall mount it. So we have to wait.

I have never had a bad experience with Aaron's. I have been a long-standing customer since 2008. They have never harassed me or called any of my references. They have never been inappropriate with me, have always repaired things that were manufacturer defects, even advised me not to buy a particular item because they were having too many problems with the product, and told me when they get a better supplier, they would let me know. They were always courteous and helpful - no attitudes.

I called the store to report that my night stand was damaged and that it needed repair. I didn't think it would be an issue since I called a few months ago and the manager said not a problem! My availability didn't end up working out so I decided to call back in when I had time to accommodate them coming out. I called today and the manager said it doesn't cover damages but covers manufacture defects... Shouldn't a company cover their own defects??? I pay $11 a month in insurance and have currently paid $264! All I asked for was a drawer replacement. My lease ends in 2 months and they couldn't replace a nightstand drawer?! Ridiculous, especially since I paid $4,000 for a living set. Ungrateful companies!

My husband and I purchased a fireplace / with a cooler / cabinet and the purchase was good but the lock on the cabinet broke and wouldn't lock anymore and the cooler wasn't working either. We called and called. They sent delivery guys to come and look at the thing. They came in our house looked the cabinet and turned around and said "Y'all need to call the furniture guy". Omg I was livid with these people. They are not professional at all and they are a bunch of liars. I will never rent anything from them AGAIN EVER!!!

On April 1st 2015, I went to our local Aaron's to check out the used riding mowers. I was shown several and agreed to rent one to own that was listed as $695.00 cash or $108.00 for twelve months. When the mower was delivered I was not home. My first time using the mower I discovered that the protector guard was not on the mower. I called the store to alert them of this safety issue. I was told they would order me one. It is now June and still no guard. The issue I have is when I made my June payment. I read the bottom of my receipt and it indicated that this was a 24 month agreement. I called the store and talked with the manager and he told me that I had agreed to a 24 month. I told him no and asked to see my folder. After looking through my folder, there were only two pages.

I called the New Rochelle (Weyman Avenue) Aaron's location and asked them what their policy was on returning furniture. I was told by an associate that I needed to call them four days in advance. I called them five days beforehand to let them know that they could come pick up the furniture on Tuesday, June 30, 2015. I spoke to an associate ** and she stated that she would handle it because the manager ** was not there at the time.

We bought a bunk bed set that they said was new. They put it into our car and ran back into the store. We got home to find kids clothes in the drawers, marker and dirt all over it. Handles missing parts to keep the bed together. I called as soon as we got home, store closed called the 800 number and they were no help. They said “call the manager Monday". Nothing else! I would never go to this place again!

So I have had a broken ps3 for 6 months. I called the company and asked them to please have it fixed in February. It is now June. Finally they have a sweetheart named ** in the Kingston store call and make arrangements for me to drop off the ps3 to have the door on it fixed. The manager ** called and said "there is a little bit of crayon on it. You abused this." So I called the corporate office. What does crayon have to do with the damn door not shutting properly? IDK but I will never rent from these guys again and I also filed a lawsuit to get my money back for a product I did not get to use for most of the agreement.

On May 9th 2015, I went to Aaron's in Plainfield IN and proceeded to rent a Love Seat. The advertisement in their monthly flyer stated that the first months rental is free. However, I begin to realize that according to them the 30 days was up on June 1st 2015 and that I was instructed to pay an additional 12.62 for my payment date to be moved to the 15th of the month. First of all, 30 days free meant from May 9th -- June 8 or 9th and after that date if I wanted my due date to be the 15th of every month it should have been prorated from June 9th until the 15th of the month. So, upon making the first payment I begin to question the sales representative and he stated, (in a demeaning voice) that this is how the system is set up, as if to say that there is nothing he was going to do to correct this error. To add insult to injury I was late with my first payment - he charged me an additional $8.00 late fee with taxes adhered to the late fee as well.

I rented 3 mattress from Aaron's in Jacksonville, Fl. The one in my daughter's room had bedbugs. They said to throw it out. Did 3 inspections and said they would only spray one time as a courtesy if I sign a release saying I do hold them responsible and if the spray doesn't work I'm on my own if I sign this. 1500-2500$ is approximate cost by most pest control companies and most lawyers will not touch this. I'm looking for other's to try maybe a class action lawsuit.

An appointment was made for an 11am - 3pm delivery. I called at 2:39 and 4:57pm with no eta given but told they would be there soon. 9pm I get a call from ** to deliver the washer. That is 6 hours from the allotted time given. Plus who delivers at 9pm in the dark? Unacceptable!!! No excuse. There was no contact in reference to any delays. My whole day was put on hold and to think I would open my door to a complete stranger at night. What was that person doing from 3-9? If you have those many deliveries, have the decency to contact the person and inform them of what's going on. Don't tie their day up with no explanation. You don't have a problem sending info on payment. The same rule should apply. Keep the customer informed. After I pay this off, I will not do business with Aaron's ever again and I will not recommend them to anyone. Truly ridiculous... Very poor business practice.

I got a washer and dryer from Aaron’s and I know that they have bed bugs in them and they won’t take care of the problem and if anyone ever want to sue them go right ahead. I will go right along with the lawsuit. It’s going to cost me $800 to get rid of the bed bugs.

Yes I have a TV from Aaron that I am a little behind on. They pulled up as I was coming out of my apartment. I explained that I will pay them on Tuesday. And that I was on my way to work. The little ** stood behind my car and said she wasn't moving until I gave her the Tv back. I told her I was going to call the cops. She said "go ahead so I can tell them it's theft." First of all it's not theft when I'm only a few months behind. Luckily I work right across the street from my house. They then started to follow me to my job and as I opened the door they tried to pull the door open. This is harassment!!! I'm so pissed. If I lose my job I promise I will sue for harassment.

I'm renting a washer and dryer. I was told that I had a three day grace period before my payment was late. Sometimes they honor it, sometimes they don't. Sometimes my payment is $144 sometimes it's $139. They tried to charge me a $100 late fee for being one day late. I refused to pay it. Rent to own places are rip offs!

This is the worst place. So I bought my bed from them. It costs me 1300. Then I notice it's full of bed bugs. I had to pay a exterminator 1400 just to fix this problem. This has been a nightmare.

I leased a 55 inch TV from them. I had the money to purchase one new but wanted to have some positive entries on my credit report, so I went with Aaron's. I agreed to do the 6 month program and set up direct withdrawal from my account. I paid the initial payment and left with the TV, a happy customer. The following month, they did not take a payment. So I called and was told my payment was late. I advised that we had it set up for direct withdrawal. They apologized and stated that it had not been entered and took my payment. Last month the payment came out as agreed. I have checked my credit report and nothing has been reported.

I will make this short and simple. After Aaron's made a total of $7938.06 from 2011 to 2015 I went to make another purchase. I was told since they didn't have a box to put my purchase in I couldn't take the purchase home at that time. I was floored by the fact he walked away from me and started helping another customer. So I called rent a center right in their own showroom right in front of the manager at Aaron's and told them my problem out loud. They told me they would sell me a 60 in on the spot. 20 min later I left rent a center with my new purchase and was treated with respect. I would never ever in a million years do business with Aaron's again. And I'm posting this experience on my business page to warn prospects looking for anything from Aaron's. 4,300 people see everything I post. I couldn't even rate my experience because horrible experience wasn't listed.

On Feb 26, 2015 I tried calling Aaron's in Elyria, Ohio to notify them that my Samsung 40in smart TV fell off my stand and my screen broke. I didn't finally get to them until March 3rd when they was blowing up my phone. I explained to them what happened. They tell me well you still have to pay for it. I told them it states in the contract that it's covered if it's a not at fault incident. They said it was my fault because it fell off my stand. How is it my fault when it fell? No one touched it. I even offered to pay for the repairs. They said we still won't take it after it's fixed... so they called all my references 10x a day.

I bought a bedroom suite from Aaron's. First off, the dresser is broken and they promised to fix it and never did. Then, I started getting bit in the middle of the night, so I inspected my bed and found it to be infested with bed bugs. I notified Aaron's in regards to my finding and they told me that it didn't come from them. I explained to them that everything in my home was brand new and still in plastic and that the house has been empty for over 3 years and they still insist that it wasn't them who gave them to me. I told them that my bedroom is upstairs and that this is the only room on the second floor, and that my bed is the only thing infested with bed bugs. They refuse to address this issue!! I will never deal with Aaron's again!!

I believe that the laptop that I had purchased from them in November 2014 was used and they are still charging me over 1000 dollars for the laptop even when it retails from big box stores for 350 to 450 dollars.. Additionally the laptop was stolen and I was not able to make a police report because I do not know where it was stolen from my car. So I have continued to pay the balance. The first time that I was late they came to my house and ** accused me of selling it for drugs which I believe was rude and unprofessional. Additionally they continue to call even on the day that the payment is due and if I do not pay they call all my references at least twice a day and my home up to 3 times a day. They will not leave messages so I do not have a recording of their harassing calls. DO NOT RENT FROM AARON'S.

If you have any sense about, never deal with Aaron's, no matter the location. Once TV is done, I'm done calling. Headquarters is worthless ** company. Go to Rent-A-Center, they take great care of all their customers.

First of all I wanted to say the Aaron's we rent from have been very patient and very nice to us. But now, now they are being complete jerks! My husband is a heavy equipment operator, and as you've seen all over the news Oklahoma has flooded! So we are behind on our things. They came by the other day to collect monies or to collect the merchandise. Well we aren't home! My son goes over to feed our dog and they have stole my antenna! At first they lied and denied it, but they came clean, had his driver bring it back! He did!!! Little thieves! We have always answered their calls, we aren't trying to steal anything... But I have contacted our attorney, and he said he would call us back on Monday. He has to contact Aaron's and wait on a response from them!

I entered a contract with Aaron September 2013. I got some furniture, rug, 2 lamps and 3 tables. The furniture had busted seams in which they told me they could repair. The repairman came out and said there's nothing he can do I'll have to get the cushion replaced, fine. I let the store manager know and it took 3 months for anything happened. I was told that they would use the same contract as before, lies. So I ended getting new furniture that was ok. After a few months I noticed my children had bumps on them every time they would sit on the couch.

Well, I'm buying a 65-inch Smart TV for 1,800 - 1,900. Just got it last November and my balance just gone down to 1,400 so far and my payments are 150.00 a month. I make my payments on time. According to my calculations, I'm going to be paying 3,500 by the end of my contract.. Why kind of crap is that..

Okay so I'm currently leasing a Sony Surround system. There was rust on the bottom, So the manager said they will take 20.00 dollars off every payment, for 18 months, So I said okay deal. Every time I make a payment they keep changing when it's supposed to be paid for. I'm supposed to have 3 payments left & now they're saying I have 8 payments, and when I talked to manager again, he said it hasn't been updated yet. I talked to him about 2 months ago. I made my payment today, and they still haven't updated yet. I believe they want me to pay the full payment and pay it out through the 24 month agreement. I'm not going to lease anything from them, I do not recommend them at all, they're trying to get more money out of people.

I was with Ms. ** at store #C0008, in Orlando, FL. to rent a laptop. She did not have enough income so I added my income to make the rental go forth. After the paper work was done the manager and his staff had no account of me ever being in the store.

First they was over 5 hrs late delivering the furniture. Then they had to come get the couch because it was broken, but they told me it was a brand new couch. Sometimes I wouldn't have my whole payment so I was told they couldn't take my money unless it was all of it. The next day they would call and change their minds. The main thing is this past Wednesday I had them to pick up the merchandise and the next day the manager called and said the TV screen was cracked. The person who picked it up told him it was cracked when he picked it up. That guy is telling the biggest lie in the world on me. I want the both of us to take a lie detectors test together. That is unacceptable to lie on someone like that.

At the very beginning I had problems with the fridge. And they are very well aware of all things, including me calling the main call line for the information they needed to fix the fridge. Guess what??? STILL HASN'T BEEN FIXED!!! Okay, your time is up. FIX IT!!! Or else, no more payments. Got it? Oh yeah, people, I had to pay for the online tech. He was very nice. This is the 5th thing I have bought from Aaron's and this fridge is the only problem. I have been very happy with their stuff until now.

Aaron's Rent to own is rude and uses strong-arm tactics. My husband rented a tv & sound bar from them. He lost his job recently. Current payment is 54 days late. They will call numerous times per day and will beat on your door and threaten you.

I entered into an agreement to lease a 60 inch RCA TV. After a few days I noticed that I couldn't unlock the settings menu. I asked them if they could bring me another RCA TV. I made it clear that I wanted the model I purchased. A 120Hz tv. They bought me a LG. 60hz tv. I was promised a RCA TV asap. I have yet to get one. They keep trying to convince me that the LG is an upgrade. How can a 60hz tv be an upgrade from a 120hz tv? I didn't purchase a LG nor do I want one. I was told that the LG is a 120hz. Even though it has 60hz. on the shell of it. Inside the manual and everywhere else you can see! The manager went as far as to tell me that sometimes "they" do that. That's like putting a Chevy emblem on a Cadillac! Who does that.

Was told beds were 1,300.00 and now I am charged 2,568.00. They did not say we would be paying this much money for the beds. Absolutely infuriated with the lack of their information.

I got a laptop and told them before the next payment date that I needed someone to come and get their property because my wallet had been stolen and I was unable to make a payment and I didn't want it if I couldn't make payments. They insist that I must keep it 4 months before they pick it up and that I will still have to make payments with late charges. So I took it back to Aaron's and it was delivered right back to me the same day. WTH. If I wanted it I wouldn't be returning it. They seem to force things on you regardless of the situation.

I have seen customers been bait and switched too many times. From new to used... higher value to lower with same payments due... and avoidance of fault on pest issues. Until finally I was lied to too many times also and I quit. They are very lucky my co-workers and I didn't sue.

My girlfriend has an account through Aaron's and recently left her phone at her mom's house for a week. When we got the phone back after telling them the situation there were 3-6 calls a day from their office - a few from their cell phones and multiple text messages from them. The harassment from them made her and me both pretty mad.

I have never had a problem with them. I have made my payments on time except once or twice and they helped me out the whole time. As long as you keep in contact with them then I believe you're fine. I do agree they charge out the butt for their stuff but if you do not have all the money to get the stuff at the regular furniture store, then it helps you out making payments. Make sure you keep all your confirmation numbers and I always go into store to make payments so they ALWAYS give proof you paid.

As of April 27, 2015 I bought a washer. Two months before that date and I've had nothing but trouble. First I got a dryer. And the dryer our manager ** turn around and the guy says, "It needs a screw." And he says, "Oh no, we don't need to put a screw in it." So then it almost caught on fire. So then I took it again. Well still as of now the dryer still has not even been worked on and now it is May 20. So then on May 17 my washer took a couple poop, poop and come to find out it's a pumper motor.

I started leasing my washer & dryer in November 2013. In August 2014 the dryer stopped drying & I received a loaner dryer until it was repaired. The loaner dryer wasn't the Maytag centennial I had. It was an admiral dryer. As of May 20, 2015 I still haven't received my dryer because it was misplaced. On April 15, 2015 I contacted the Store Manager concerning dryer & he said it was still getting repaired & it would be finished by Next Thursday. I also asked what my payoff balance was as of that day & the manager told me $320.

Every other month I get the same little smart ass, rude kid talking to me like I committed a crime. I called up to make a payment and got the third degree. I have always been on time and this time I was 5 days late because I have been very sick and my head was in a pillow for the last 5 days. He kept interrupting me when I asked questions and wanted to clear things up. The payments were set in stone when I signed the contract and now this little wise guy is trying to tell me my payments are due the 1st and the 15th. Where did he pull that from? Where are the owners? Do they know how rotten their employees are to customers?

I don't even know where to start, about 6 months ago, maybe longer, my children had knocked their TV over and around the same time the wood on their bunk bed had cracked, and I was just diagnosed with cancer at that time and had my 2nd foot surgery, still fighting my lawsuit for workman's comp so I didn't know what to do. Then I saw Aarons had opened a new store in Shillington Pa on Parkside ave, so I decided to check it out and I ended up getting bunk beds for them, a tv stand, also a flat screen TV and a dell tablet for my son and I told them from the get go what my income was which is only 165.00 a week from child support until I get my lawsuit settlement in June and they said that was fine.

I purchased a Samsung Washer and Dryer, the very last payment my washer broke. When I requested it be fixed they had Mr. Appliance take it for repairs. They kept it three weeks and brought it back and it was still broke with the same problem. I had made my last payment before they brought it back and now Aaron's will not fix it. It was never fixed to begin with. When I spoke to the service manager she was very rude and refused to fix it. I will never buy from Aaron's again. I also bought a riding lawn mower and it will be paid off next month. I was going to buy a side by side refrigerator after I paid off my washer and dryer but now I can't because I still need a washer.

Sent my son to make a cash payment. The monthly bill was 65 dollars and I sent 68.00, and it was 1 day late. And they turned down the payment of 68.00 and said I had to pay 71 Dollar minimum because of a 5 dollar late fee. ** was the guy who turned down.

Aaron's has been horrible to us!!! They gave us bedbugs and then tried to help!! Once they helped they turned and got a different manager. Well now they are rude and say we owe a lot more than we should be owing.. I will be going to a lawyer very fast!!!

I'm renting 2 tvs and refrigerator from them and Friday may 1, 2015 that the store we deal with closed and now they won't work with payment arrangements and they want their stuff back or we go to jail. The one tv is almost paid off. I don't know what to do.

Had a last minute emergency that left me pretty much broke right before Christmas and although I had finished most shopping for one of my kids, the other had only asked for one thing...an Xbox One. I had no clue how to make it happen, and finally decided to try a rent to own place. Aaron's was the closest and I had a family member that had furnished her entire house over the years from them so figured it was worth a shot...needless to say, my child was thrilled Christmas morning.

Let's start with the customer service. I'm speaking of the one Located on Youngs St in Tonawanda Ny. The manager was extremely rude. I was late for two payments but called and told them I would be and didn't have an issue with paying a late fee. This woman stated that I am always late (which I haven't been since December when I started the lease). She had an attitude like it was her personal bed I had rented!! She said I had to pay that day and I told her I didn't have the money till the fifteenth and if she wanted she could come and Pick up what I hadn't already paid for. Never will I deal with them again.

I have been renting from Aaron's Furniture for 3 months basically throwing away 700 dollars a month on cheap furniture. Which was delivered with broken drawers (in 2 dressers) and missing pieces (buttons missing from dining chairs) and scratched up cheap sofas. After paying 2100 in 2 months, I asked the manager to reschedule a pick up time for furniture to which he refused. I asked if there were any other options and he said "no". I told him that this is terrible customer service for me to pay that much money and for them to not come up with any options for a pickup as I am getting more furniture delivered. I would advise you to STAY AWAY from this company. Their prices are a total rip off and the "manager" is incompetent and unable to deal with simple customer requests and lacks intelligence enough to help solve customer service issues.

Ordered a big screen TV. A week later they brought it, it was not in a box. I asked why it was not in a box and was told the one that I bought was broken. And this is what they had for me. I told them don't bother taking it off the truck. I will never deal with them again.

I bought a TV from Aaron's Inc. in Hudson Florida. The account was set up for payments of approximately 40 dollars per month. It had to be paid online via a credit card. They will not accept checks or debit cards. I had good credit but had been out of work so I decided to try their service. Do not use this service. After making payments on the account, Aaron's advised that I now owed twice the amount of the television.

I recently got a TV from Aaron's. Well after I told them I only get paid on the 6th and 21st, and the lady said "I'll put a note on your account" I'm thinking "OK. No more annoying phone calls." The next month... ON THE 1ST, they are blowing my phone up. Obviously these people don't understand English. So.... when the lady called I politely explained my pay dates. She caught an attitude with me and hung up. So when they finally decided to get their ** together (2 months later) I find a charge on my card for the TV. A charge I did not authorize. I called then and went the hell off. I told them "come get your TV and refund me back my $$$$ before I snap." A week later and I'm still waiting for that refund. I don't know where they find their employees but they need to look elsewhere. Rude as hell, disrespectful, impatient and just plain dumb.

I have been with Aaron’s for almost a yr now and this is the worst company I have ever dealt with. First of all, I went in the store after signing up online for a special they were running. The employees were loud and disrespectful talking to each other as if they were home and not at work. Once I got to the store I was told they had no record of the bedroom set I wanted. So I was offered something else which I took. I was told to inspect the bed which I did to the best of my ability considering that the whole set was crammed in a corner. I set up my payment date for the 15th of each month and I paid them. This was on the 26th on the month I applied.

Ok the mgr has talk to my kids and neighbors about my account and has been banging on my windows and door and does not care what time he calls my house and he is putting thing out and my kids are renting something from them and the thing said one amount but they are being charge two times the amount. I went to a store and found that they are charging over 100 percent over the true cost.

Myself and my husband rented living room furniture, a TV and bedroom set. We paid over 4,000 dollars on it. On the original application it was my name and husband as co-applicant. After 13 months of payments my husband left the home and his last payment they gave back to him. They sent me a letter saying I owe 2000.00, the remainder of contract. Now they are harassing me, my family and friends because they decided to give my husband back all the money from the 13 months!! They also refused to put the account in my married name - said they couldn't and have it in my maiden name.

My grandmother and I have both done business with Aaron's here in La Junta, Colorado. I myself have bought a $900 fridge and a $1,200 laptop - never missed a payment and paid it off in the 120 days same as cash. My Grandmother has purchased a living room set, bedroom set and now a freezer. Well when we went into the store to lease a freezer one of the workers that had given my grandmother the paperwork kept staring at me and finally he said, "You look familiar" and I responded "Well my brother, sister, mother and myself have all purchased items from the store" and then he asked who my mother was and I told him her name and he said, "Ohhh ok." I have lived with my grandmother most of my life not with my mother.

The worst service I have ever received. I purchased a washer and dryer set. The set has been in and out of the service center at least 4 times. The regional manager could not even help me understand why the service was so horrible. Please do not waste your time or money!!!

They were told to pick my items that I no longer wanted. Then on the 15th of March they made several pick up dates which they failed to show up and I just live next door. They came wed of last week unexpected. Had to cancel Dr appt to pick up their items. They made a verbal agreement if I gave them 50 then and 70 on April the 18 my bed would be completely paid off. I get a call from them today saying he was fired Thursday and they will no longer honor that agreement. Refused to give my money back saying I owed it to that account when that acct was supposed to have been closed March 15. So they told they're going to file theft charges on me.

My parents had used Aarons before and never had any problems. I had gotten a music thing and a washer and dryer set. I had recently lost my job and knew I was behind. Due to this I have been trying to have them come pick up their stuff. I was told "oh yes we will come pick it up". Sat at home when I could have been out looking for a job waiting for them to come get everything. No one ever showed the next day. I call so yesterday Wednesday. I get told "our delivery service does not run on Wednesdays so you'll have to wait till Thursday". I say "that's fine". Later on Wednesday evening I get a call from Aarons that if I don't return the stuff I have out, I will be charged with theft. Um excuse me, I have been try to return it.

Bought a 60-Inch TV from Aaron's in Kitchener Ontario Canada. They told me it was brand new but did not have the original box, so when they delivered it to my house, I took the plastic off it and there was narks all over the screen. I called LG and I was told by them that the TV I bought was sent to them for repair a year ago and was def not new. I called the store and got the run around and told them I was not paying. Now their ** Staff Stalk my house pound on the Doors, look in the windows etc. These staff they have working there are def criminals straight out of jail. Aaron's get your ** together and actually run a business like it should be. Stop sending your big ** guys to look in my windows, and pound on my doors and watch my house, you will never get a penny from me and the TV you can have back but I will make sure it's broken like when I got it since I paid to fix it. These guys are terrible, and P.S. your staff don't scare anyone.

I had been dealing with Aaron's for about 2 years. I had about 3 payments left so I decided to pay it off. Yeah me, right? No. Because the following week, they took another payment out my account after I spoke to the representative ensuring that this would not happen. Now just waiting for the money to be refunded back into my account. I'm sure that won't put it back as quick as they took it out.

I never had a problem with Aaron's. They are a good company to rent from if you don't HV the proper credit or the large amount of cash most stores ask for. I would rather rent from Aaron's instead of rent a center. Customer for life. Jacksonville FL.

Hello people, Let's start with Aarons should be out of business. They're crooks, they don't care as long as they get your money for used furniture. We rented a living room suit from these idiots. After we spent 2000 on it 2 weeks later the Recliner was flipping and the couch had bugs in it. We Told them about it, "oh we'll send somebody up." That went on for 2 months then they said we can sew it. I said "no, replace it." They wouldn't replace it so we got rid of it then after that. I looked on Craig's list furniture. Aaron's was selling living ROOM set for 300 dollars, a set that's all their worth of that. I was really ticked off. It's ridiculous, they're getting away with this. It sucks. Now we're sleeping on the Floor till I can get a bed. God bless people.

I went into Aarons on 3/12/2015 I saw some nice furniture in their "sales paper" so I had picked out that, filled out the necessary forms, paid, etc. etc. The man there ** told me that the furniture had to be ordered and once the furniture had been delivered to them from the warehouse that he would call me to set up a delivery date for the furniture to be delivered to my home. So on 3/31/2015 my furniture still hadn't been delivered to me nor had I received a call from the Aarons store, so I call them myself to ask what is the status of my order. ** tells me that "oh there's a problem with the warehouse and that I need to come pick something else out because the furniture I had chosen wasn't available". So after hearing that I ask him when was anybody going to call me and inform me of the situation, ** bust out saying "oh we wanted to handle the situation before calling you".

On March 20th, 2015 I purchased A laptop from Aaron's online. First payment was $25.00 and the next payment would be due on May 1st. I received a call from the local store and was told that deliveries are on Wednesday's. I called on Friday to speak with customer service and they advised me that it takes about 5 to 8 days. I was placed on hold by the representative who alleged that they would call the local store and check on the status. While I was on hold the call was disconnected, and no one never called back. I called the local store and spoke with the manager ** whom told me the merchandise was in. When he told me I could not come in and pick it up because they had to deliver it. I informed him at that time I wanted to cancel the transaction. He told me I needed to call the 800 number.

I recently went to AARON'S in Thatcher, AZ. I was greeted in a professional way by **. I was only looking when he explained how AARON'S work and it many great benefits. I had been into the store many times and this was the only time I felt welcomed. Even though I didn't get anything, I would like to give thanks to **.

I brought someone in the other day to Aaron to check on getting a computer...while I was there I gave my name as a reference. I was talking to my friend and told him that if he did not have the first pmt I would help. We went back in as he had everything he needed. The manager bluntly said, "did she give you the money?" Extremely none of his business... and made my friend feel uneasy. Then he was at the front counter along other people and still pursued the question and asked me.. again very inappropriate. I will never rent from that store... and if Aaron's Corporate Company can read this they may want to check into his non-professional attitude towards customer and what would have been a future customer.

I called Aaron's, talk to them about the washer. They said that they were sending a repairman, never heard from the repairman. After a week, called back to the store. They told me a repairman was coming out on Monday. I ask them how did they set up an appt without letting me know. I ask for the phone to the repair co. I called them and they stated to me that Aaron's had just called them to schedule an appt. They never called the repair people, they had lied to me. I have been waiting over a week for them to pick up the machines. I called every day, they are just getting to my house at 9:46 PM TONIGHT 3/23/2015.

I leased a sectional from this bogus company and within two weeks the recliner's stop working so of course I tried calling them about the issues several times and they took three months to pick it up and had my Funiture for a week and guess what? It still wasn't fix right and the threading is falling off. Please do not rent from them.

Aaron’s has sent my washer to dallas for repair. Out of the three things needed to be fixed, only one was fixed. Washer still has a knocking/grinding noise, clicking noise when agitating. Manager told me washer supposed to make knocking noise and I told him it didn't when I first got it back in nov. 2013. n 4 months.

I bought a couch from Aaron's in Oct for $224 and upon delivery it was not put together such as it's a reclining couch and one side doesn't work. It worked just fine at the store but when the delivery guys put it together it doesn't work properly. I asked several times to have someone come out and fix it. No one has showed up yet. Also when I purchased the couch I received $75 off that day to go towards the couch. (spent a wheel). I ask the account then "where was the 75$ taken off the couch?" They stated "yes" however I see nothing on my lease agreement. Aaron's says I owe $125. I made two to three payments of 58.00 plus late fee and gave 30$ down on the couch that day in Oct. I DON'T see how I owe $125 when the payments were all made before my 120 days! and how can Aaron's harass me but can't come fix what they messed up?

I leased a 65-inch Samsung TV from the Harrison AR store, set up my account on auto bill pay for a monthly payment. Shortly after I received the TV, I went to wipe the screen down for its first cleaning and noticed there was pixels burned out and there was a small gash on the screen. After dealing with Aaron's for over a month trying to resolve the issue, the manager of this store told me they could not get that particular TV and began to try to sell me something bigger. When I refused, he wanted to sell me something smaller or another 65-inch of an inferior brand. After a couple of days of trying to wrap my brain around what was being offered, I called the store and told them to pick up the TV.

I've had problems with Aaron's the past couple months about my laptop that supposedly went in for repair (I was told the laptop was still under warranty, to go to the HP company and be repaired with parts but not under warranty to be replaced as new... It never went to HP...). I went back in yesterday to ask once again where the laptop was (I've been in/called about 10 times now over the course of 3 months... Repair was only suppose to take 3 weeks). Of course, the same response of "I don't know, I don't know," was repeated. I asked for the technician's number (where they "supposedly" sent it and who also had damaged a brand new screen I had bought for the laptop in the first repair/replacement which was offered to be done for free by the original Aaron's manager) so I could contact him and get the laptop back myself. They denied giving me the number since it was his "personal cell number."

We have rented from them several times in the past. We had ok luck with them. We gave back a couch once because within a week, the pillows you lean against for back support were flat and uncomfortable, but we didn't freak out, we just gave it back. Recently our washer went out, so we went and got a new set of washer and dryer from them here in Salem, Oregon. We had them maybe 6 weeks when we started noticing small holes in the clothes, LOL, like a mouse got them! We couldn't figure it out, then we got some big holes. We narrowed it down to the washing machine (because I don't dry my shirts, I hang dry them and they had holes all in them, along with my husband's).

I was lied to. Told my merchandise was new. It wasn't. The manager is extremely rude and I've been with your company for 7 years and your turnover rate is ridiculous! I rented a bed. I wanted queen, he forced me to take the king. This is the Aaron's in New London CT 06340 on Colman Street. Please call me. I have always paid off my rentals.

A few years ago I bought a fridge which was brand new in box when I received it. Paid over $3000 for it, paid on time then purchased a lap top. Paid it for 6 months. Called to get pay off knowing should only be $100.00. Well at first tried to say I still owed $600. This was fixed then purchased a washer and dryer, 90 days same as cash. I did this also as agreed. Now I have bought 3 tv at $99.00 a month, if paid in 120 day was supposed to be $700.

I have a washer and dryer (along with many other things) through Aaron and my dryer stopped working...won't even turn on. I call the store manager ** at the Porter, Texas location, and of course he's busy. I leave a message for him to call me back...No call back. I show up at the store the next day just for him to tell me he was too busy yesterday and forgot about it, and instead of taking care of it he says he will do it later. And he didn't! This has been going on for a week and he still has yet to call and have someone fix my dryer. If these managers are too busy to take care of their customers, why are the stores open?

We rented furniture from aaron's in mid November 2014. We had a ton of issues with meeting up for delivery. I paid two weeks before I ever received any of the three pieces. We ordered two chairs and a couch. Never saw the couch - it was not in stock. They showed us a comparable couch for six purposes. When the furniture arrived it looked beautiful. The chairs recline electronically and one was broke. Within two days we called and let them know. We wanted it gone. The whole set was much larger than we were told and shown at the store. The fact the chair did not work when it was brand new was to me a lemon and I did not want it.

I purchased a laptop from Aarons. A few months into the contract the screen was damaged. I took the computer into the store to show them and I had to pay $135 to have it sent out for repair. I was given a loaner computer to use. I had the loaner for 6-7 months. The computer was paid off and I was advised I had to return the loaner and pick up my computer. They came to my door and demanded the loaner computer with no notice so I did not even have time to get my personal information off of the computer. I was advised I had to go to the store to pick up my computer.

I have my account set up where the payment comes out of my bank account. Today I get a call - Aaron's in Brady Texas wanting me to make a payment on mattress sent that I have rented for 69 dollars a month. They call me on the first of every month telling me my payment is due. I have already paid off a washer and dryer and a sofa and love seat that was torn under the cushions. I told the accounts manager that I was tired of getting these phone calls. I have my account set up to have the payment taken out of my bank account on the 4th of every month.

I rented a laptop from the palm bay store and within the time of paying for the laptop it kept on giving problems. I called the corporate office and the issue was resolved but after that the other laptop they gave me kept acting up and all they have done is re-factoring the laptop and gave it back instead of fixing the problem and so here it is now. I have finish paying it off and still going through issues.

I got 55 in flat screen TV two mos ago. Had them come pick it up. When told them I no longer wanted it was told lost my payment I put in it and I had to keep it so I refused to keep it and called district manager for ft myers store. Thought he was taking care of issue so yesterday they came without calling to pick up TV, two guys. Didn't park in driveway as usual. They rang door bell, my mom answered. Told them I wasn't home and give her a min. My boyfriend and her took TV to door. They demanded she plug up TV to prove it worked. I told her tell them no, to take TV and leave.

Went to return computer for larger one and no help. Shouldn't have to have manager approval and pay more money and haven't had it a month. That's a rip-off.

I have made a few different furniture purchases over the years from Aaron's, both 'renting' and buying outright. No complaints with the service, it's very easy and customer friendly, overall. A couple of things to keep in mind: Furniture is flimsy and cheaply made. If you are looking for strong furniture that will last for years, this is not the place to buy from. Shelf life of Aaron's furniture is generally 2-3 years with average, everyday use. If you have children or use your furniture frequently, you'll probably be needing furniture again in 6mos to 1.5 years.

I rented a tv from Aaron's several months ago. On January 31st, they charged my credit card without my authorization. I immediately called them because I got a notification from my credit card company. They stated that someone had set me up on automatic renewal, which I would never authorize and was a blatant lie. I had a missed call from them 2 minutes before the charge was put through. They reversed the charge, but it had caused several transactions to bounce. It took 5 days for the refund to process. I have not been able to pay this month because of that and I've been harassed by them at least twice daily.

We stopped in at the Cape Coral location and couldn't be happier with the service!!! We are picky people & Like to pick our own designs. All the employees and manager were great and patient with us. It took us several trips to the store and back to the house to put what we wanted together. Never once did they complain or act like we were a bother. They assisted our every need and helped us put together a package that made us happy. We also ordered all new stuff. They were awesome. Everything was here fast, Furniture is of good quality. Delivery was on time, worked in as a team and put everything together properly! We highly recommend this Aaron's. A big thank you to each and every employee who assisted us!!! :)

I went to Aarons to buy a Samsung tablet at Aaron's in Marksville Louisiana. And yes I went to Aarons because after going through a divorce, my credit was demolished. Just because someone has bad credit doesn't mean they are trash. So getting back to the story. I chose a Samsung Tab 10. The 90 days same as cash price was around $500 which was about normal price. But I wasn't able to buy it cash at the time so I had to pay by the month. My payments were around $75 a month for 12 months.

First off the Lee's Summit, Missouri location is ridiculous! They sent 2 men out to deliver my things and 1 of them stole my smart watch that was over 200 dollars. The reason why I'm 100% sure is because I had just moved my watch when they got here and then as soon as they left then it was gone. They even admitted to 1 of the guys being new. What did they do just asked, Hey did you take a watch?" (now who's going to admit to that). Don't trust them in your home especially from this location. If you want to know a name I will be more than happy to give that as well.

I became late with payments on an item I was purchasing from them. They agreed that if I returned the merchandise they would not put it on my credit report - because they would have their merchandise and would be able to sell it to another customer. They refused to put it in writing and I recently found that they put it on my credit as a collection/charge off. I tried to get them to fix it through the BBB, but they refuse to adhere to the word of their company and/or its employees. I have dealt with 2 other rent-to-own places and even being late on payments, neither have done this to me.

Our agreement was to pay a certain amount and each month the price goes up. The store I have been dealing with can't seem to keep their employees. I am very upset with Aaron's right now. We ordered furniture and had to wait for over ten days then I had to order new box springs because the one I had ordered was too big and I had to wait on that. Then what I thought was a reaction to our laundry soap turned out to be something else. Will someone from the corporate office please call me!!!!!! Very upset right now.

My wife and I rented a computer from these idiots because we were starting our own business and needed it for the bookkeeping etc. We made payments for 7 months and now owe approx $200 to own it. Now that we are out of business and have had some serious family emergencies we are unable to make the payments as they want. I have offered to make partial payments in the past or told them full payment could be paid on certain dates only to have them reply with an attitude and "that's not good enough"!

I'm disabled so I wanted a brand new power chair to help me. I was willing to pay the price without complaint. I'm partially deaf and sighted so I depend on workers at Aaron's to help me understand the contract. The contract seemed fine. No discussion of used furniture was brought up at the signing. The chair I sat in at the Jamestown store was new with tags and made in USA. I was excited to get it. I came home to a used version of the power chair, buttons get stuck, USB ports don't work. Workers are still very rude and hard to work with. All items are being returned. I no longer am going to do business with Aaron's furniture. Thank you.

Placed numerous calls to human resources and was continuously lied to and blown off for weeks regarding W2. It took them 15 business days to fulfill my request. The Human resources group in Atlanta is just like the owners of all the branches. They could care less about employee needs. They certainly don't care about the customers. Terrible organization.

I should of read all the reviews before going to Aarons. We had a good experience with them in the past, so I felt comfortable going back there. We ordered a living room set (sofa, loveseat, tables, & lamps). They told us that it would take a week or so before the shipment came in. We made arrangements to have our old furniture removed. Then Aaron's told us that the furniture we ordered was on backorder. We waited while sitting on our lawn chairs. When the furniture finally arrived it was damaged. Obviously, used.

Last July I went to aaron's furniture located on 635 gates ave, brooklyn, new york to rent a fridge and a living room furniture. My complaint with aaron's furniture is that every time I make an online payment I get a phone call from someone who claims he is the store manager telling me that the payments done over the internet are not accurate and that I need to come into the store to make an additional payment. Payments are not being applied to my accounts. I am also getting harassing phone calls two weeks before my due date. Finally I told them that I no longer want the furniture. I kept the fridge and I am still having the same problem.

I went in to Aaron in Inglewood, CA to rent a laptop and was told, after completing the application, that the manager said I can not rent because I rent a room in a house and not the entire house. WTH!!! Just because I have roommates I can't rent a laptop! What, must I move out of my "home" and go rent an apartment or house and live some place I don't choose to live just so I get a laptop so I can work???

We walked into the Aaron's store on a Thursday and we were the only customers but got no help. There was a lady manager on the phone that said she will be there in a minute. So a guy comes out to help doesn't know prices, clearly needs her help but she stayed in the office. So we left and went to RentaCenter. We decided to come back that Saturday and got a lovely young lady this time and met the lady manager that made excuses for her terrible customer service but we went and ordered a bed and couch.

I have been a customer of Aaron's for approx 5 or 6 years. Probably one of the biggest ones I loved. The service I was getting and everything I purchased was always in very good shape or fair condition. But I recently signed a contract to purchase a double door fridge. At first without noticing, we were really happy until we found that the door was not closing right, and that the insulation was all damaged. We reported this several times and even held payment. This went on for six month. All of the sudden we received a call that someone was coming to replace the door. He showed up New Year's eve while I was doing paper work on my laptop. Because I work out of my home, I wasn't watching him.

I moved from New Jersey to St. Petersburg Florida. I was only here for a month and a half, then my father became very ill and passed. I just returned to the area. Still have a lot of things in storage that eventually I want to move up. I have moved from a 3100s/ft. house that I am still paying storage fees. Anyway, I just finally got back. I rented from RAC. They are so far good, but I needed more furniture and storage. I went today to Aaron's in Pinellas County. They were very nice and all was okay, but they were extremely busy. They will only sell new, not used furniture. So, I guess my question, is do I continue to just rent from RAC, or do I use them.

Where do I begin... Store was located firec5in the worst area of town. Merchandise looked so cheap and dirty - not to mention everything was so ridiculously overpriced. Manager was rude/snobby. Made every excuse as to why he couldn't rent to me specifically - (i.e.) I’m black! Horrible overpriced company and merchant!!

I purchased a new Washer and dryer from Aaron's which has been in the shop for approx 3 months for the washer and 6 weeks for the dryer which should have been picked up at the same time the washer was picked up. They provided us with inferior replacement which cost me money to dry my clothes. I have to run the dryer 3 full maximum times in order to dry one small to medium loads. I'm told they will get parts in next week for the entire time. However they want their full pmt each month for inferior machines running out time of the warranty. This is an extremely unfair practice. I also found out both are discontinued machines which I was not informed of at the time of purchase.

I bought a IPad in 2013 and paid it off on October 2014, and since before that I had bought a pair of washer and dryer but they did not work properly so I returned them. But since I had already signed a contract I was told that I had to get something else. So I did. I got a laptop and that wasn't working good also. So I had to return it as well. That is when I got the iPad. Since the previous contract was for 24 month for the washer and dryer set, I was told by the manager, with his name is Antony, that he was going to change it. And so when I paid off the iPad it was sill showing a 24 month lease and he told me that he was going to have the adjuster fix it and that he was going to give me the owner's certificate. And so he gave me the receipt and he put the Order number and paid off and I had him signed it.

I have rented before from the store on Edgewood. Never have I had to deal with a rude person. I was unemployed 2wks, told them to pick it up, I will be back when I get paid. They insist I keep it until I get paid. The next 4 days they harass me for a payment. The whole time I'm trying to give It back. By the 4th day the manager calls me talking nasty and rude to me. I didn't understand because I explain they could pick it up. Never again will I rent from them. He talk to me like a child when I tried to rent and even worse when I tried to give it back.

I have bought multiple items and paid 3 accounts off in one week and even the corp. manager was there and saw it and commended me on this. Well, I have since gotten more stuff and one of them being a Samsung washer/dryer set. Well, here the story goes....after them coming out and replacing them 3 times (twice because an employee was so large he dented the machine on two different occasions), I finally decided to go with a different brand because all of their samsungs were damaged. OK, now it sounds like a freight train running thru my house and I called and talked to 2 diff. managers (both no longer work there) and the problem still exists (mind you, all my payments are current), then I have a tv I got from them, supposed to be brand new, and when they showed up with it, there was no box or clear cover as it was a demo that was hanging in their store. SHEEZ, well after some time, the tv starting making cracking noises and I called them 10 different times to address this and no one will call me back.

I had rent to own a bedroom suite from Aaron's. I had asked them 2 months ago to come get it. They refused. I then asked them a month later to come fix it; they didn't. I still made my payments. Well this month I told them to come get their stuff. They sent someone to get the stuff. The guys then put it back in my house and left. I have told the store I was moving so they needed to get it. So they call me 3 times a day; I refuse to deal with the local store. I'm waiting for corporate to get a hold of me. The customer service is rude and snotty at the store. The one lady asked if I worked and then told me I should stay home all day and wait for them to want to come to my house. No my life and schedule isn't sitting around all day every day till they decide to come.

I have had Aarons for a little over 2 years. Bought several items and paid them off with no issue. I decided to purchase a tv from Aarons. I ask myself why because I would've paid off this tv 3 times before ownership. I called Aarons one evening. After having the tv for 1 year, it was stolen from my home. Place a police report and allow Aarons to know what's going on. They say you are still responsible for the tv. I said no problem. After not having the tv for 6 months I then decided what is the point of paying them when there's no insurance even though when I sign up that was something I was paying extra for.

So I needed a laptop for school and I couldn't afford one outright. So I decided to go to Aaron's and get me a laptop. After several months of usage, I realized that the laptop just wasn't cut out for school use, it froze a lot and there wasn't enough memory for all the things I needed. So me and my fiance took it back. They gave us full store credit for the laptop which wind up being around $550. So we got a Dell tablet and a Blu Ray player, which was nearly covered by the full credit we received. But then they said we needed to finish out the contract in 6 months (as of now we have to done paid around a $100 which would have taken care of the remaining amount) and we haven't been able to pay on time so they threatened to come out here to our house.

My husband and I and two children had just moved back after hurricane Katrina dec 2007 and we needed our entire house furnished since we had nothing. We went to the pass road Aaron's and picked out furniture for 3 bedrooms, living room and kitchen table and washer and dryer. The employees and manager were very kind and accommodating. We were able to move in our home fully furnished where the kids and ourselves had what we needed. The kids were able to feel secure and proud of their home.

I went to Aaron's to get a 55' smart TV. I was excited. Went through the paperwork and signing the contract like normal. I was informed that at the 3 month of not making a payment they would pick up the item. Not a problem. I also made the arrangement to have my bill be due the 15th of the month. The first of the very next month, which was less than 2 weeks later; I started receiving phone calls about the TV. Thinking that I must have misunderstood I went ahead and made a payment. But also clarifying that in fact it is due on the 15th. So the first of the next month comes and they started calling again. Not just 1-2 times a day, but more like 15 times. Then by the 5th of the same month they were at my door to collect the TV.

They were called two weeks before the first to return a item. They came and picked up item and still auto withdrawal from my credit card. They agreed it was mistake but I had to drive 80 miles round trip to come in store. The manager was not there so still have not got my money. They still haven't done anything and it's been 15 days...they owe me interest or something.

I got a bedroom suite from Aaron's and it had bedbugs. I stopped payments on it. Now they want to take my TV and stand that's up to date on the payments. What do I do?

If anyone is using Aarons to establish credit you're wasting your money. After assuring me that they would report to credit agency they did not. Informed them that I was trying to establish a good payment history before I started. My wife and I were on a three-year plan to buy a home. I have paid cash for everything for the last 10 years and had no debt (or credit history). I purchased high dollar Samsung washer and dryer. Paid every payment ahead of time. When 3 payments were left I asked them if they had been reporting to the credit companies. Manager said they only report after it's paid off so I paid it off then and there.

Simple got a TV, a PS4, took and changed out TV to a better 3D TV. It was a bundle with soundbar. They've been picking up payments by choice and because if they harass all day like I'm their ** then come get it.. Point is oh wait the contracts were never signed. Point is I need my soundbar and printout of payments made and to sign in dotted line with a rundown of contract. They dropped that stuff off like a sack of nuts. Here you go, that's it. General manager in Bay Area, it came out of your lips you'd give my soundbar. I need a printout and let's keep this a happy relationship. I work hard for my cash and appreciate knowing the interest the business but at this point you guys are being disrespectful.

I went in to Aarons a couple weeks ago to order a bunk bed set for my sons. It was to be delivered the next Friday. I got a call Friday saying that the truck they had was in a wreck and they could not open the door and that my bunk beds were in there. Apparently the wreck happened Wednesday and I wasn't notified until the time frame they were scheduled to be delivered. I finally had them delivered and set up yesterday, Wednesday. The boys who delivered left trash in my yard that I cleaned up. The trundle drawers underneath the bottom bunk were completely broken. They said they would replace the drawers with what they have on the floor. I was told repeatedly this is a new set. There are scuff marks all over it and scratches.

I will go out of my way to do business with any other company after the way I was treated at one of your locations. I have been on contract with your company for more than 4 years and have always purchased something new as I've paid off something. I will never ever ever ever darken your door again and you can just quit getting my business altogether. I will dissuade every person I know from ever doing business with you or any of your subsidiaries as well. After 4 years of contracts and payments I had to call and request that my next payment be moved until 1/29 because my grandpa died this morning and I needed to use my money to go to his funeral. Even though I would be making a full payment at that time and I have been on contract for 4+ years and have successfully paid some items off, I was told that was not possible. I am set up for a pick up and I will NEVER return to this company if they were the last rent to own company out there. I'd rather do without than spend another dime with a company that does not value customer loyalty.

Purchased a laptop, never was offered extended warranty. After 2 yrs it stop working. Called and I was told they can do nothing. I paid it 120 days same as cash. Called corporate, they never returned my calls - they suck. I had to go out and buy another laptop. I will never, never, never buy from them again nor will I recommend anyone to them. Hope they go out of business. They are a rip off.

I have been with Aarons for a year. The one manager they had was fired so another store manager took over. Since then I have been have nothing but problems. I got a phone call telling me my account was past due which I just paid that month. Then when I asked how many payments I had left they told me 165 for the tv and 20 for the computer. I told them that is not possible I pay for both the tv and the computer at the same time. Both numbers should be the same. They said they would fix it in the system. They did not so I went today and asked how many payments I have. Today's was 10 for tv and 16 for computer. They are nothing but a rip off and when I told them to come get the tv and computer they refused to do it.

Couch was delivered with damaged cushion. Guarantees were made that it would be fixed. Over a year later, it is still not repaired. My daughter originally got the furniture set from Aaron's in North Richland Hills, TX. The couch was delivered with a damaged cushion. She was told by Josh (Store Mgr) that there was a new cushion on order and that it would arrive in 2 weeks. Six months and many phone calls later, it was still not repaired. My daughter was in the process of moving and decided she did not want the furniture anymore so my husband and I took over her account. I was then told by Josh that the cushion would be replaced when the furniture was picked up from her apartment and delivered to my house. This did not happen.

Aarons is not professional. They love to harass about payment. My cousin was behind one payment and harassment started. One day alone we had 20 calls with harassing threatening messages. Also issue with a aarons employee from the east hartford ct store getting flirtatious with her basically to work his way in the house, every day coming by the house and stressing everybody out.

Eldorado Ar Manger - Aaron came to my house looking for merchandise, which I do not have an Aaron Account! "The Manager" disappeared with my $500 2 months old pit puppy! When he said my puppy was not his problem. Aaron should not have been at my home nor should he have taken anything from my property! Very upset! On the job, is this what Aaron represent? I will be pressing charges & a lawsuit!

They said you should get your money back.

My boyfriend and I got a queen size bedroom set. When they delivered, they came early, no problem. They forgot screws so my headboard has always had a lot of movement. Whatever no big deal, they said they would come back with those screws, this was July. It's December, never came to install those screws. We were explained we had a grace period and a late fee if late. I fully understood. But if I didn't pay the day it was due they would call and call. Even if we explained payday is Friday, they would still call on a daily basis harassing me. Anyways I'm barely a month behind, with Christmas time my wallet got tighter, no excuse but I've given them whatever I have had to give them. Still harassing phone calls. They come to my door on a semi regular basis.

I have called Aaron's about 10 times about my love seat, they have told me one lie after another. Called corporate office and thought that I had the ball rolling, another joke. They went through 4-5 managers in a 18 month. NEVER BUY anything again..

They did not come fix and told me wasn't till I paid my monthly rental. I told them I wouldn't feel right paying for something broke within 3 weeks. They let it sit till I told them to come get it after 3 months. The manager at the Admiral store in Tulsa, OK was very rude. First, acted like he never knew about it after 3 calls from his rep. Just wanted the money... he said.

I have spoken to associates and the Manager named Keith acknowledging him that my sofa has bed bugs a week ago. For several weeks we felt as if we were being bitten and couldn't see what was biting us. Our legs are covered with bites and my nerves are beyond bad! I have expressed how upsetting this has been and let Keith know that we didn't have this problem until they delivered the couch.

My recent experience with Aaron's Rentals was very disturbing. I was very excited with my new items that I leased through Aaron's, after my credit had taken a hard blow due to some medical bills from my recent illness. I am handicap, and I am in a wheelchair. I have an extra wide wheelchair and one day before my nurse had arrived to help me for the day, I was trying to get over to my toilet, and one of my wheelchair wheels had knocked the lower side corner of my TV and knocked it down. My TV screen shattered in the top corner. I immediately called my Aaron's store, and explained to their manager what had happened, and asked what my options were at that point. Even if that meant me paying out of pocket to repair the damages, I had no problem doing so because it was my fault even though it was very unintentional and an accident.

My husband and I leased a washer and dryer in 2013 and then added a couch and loveseat. This year, we added a fridge. We paid our monthly bills like normally. It is impossible to make these payments due to the way our checks fall being SS. We explained this before we signed the contract. Now since we have our home under modification due to an illegal mortgage, I explained to the Aarons in Cheektowaga NY what was going on and that would like some assistance as making the payment in Jan instead of Dec since we needed a lump sum to buy out our mortgage. All I got was rudeness and how they had already helped us and was not willing to help anymore. All I got was yelling and me leaving the store in tears. I am in the process of filing complaints with the BBB and corporate office. I am not renting from these guys again. This does not include the fact it took me 3 months to get the right dryer and the delivery guys tore a hold in the end the couch for us. This was a very bad experience.

I have paid over $320 on my account this month. I was told by the manager last month that if I paid $400 on December 1st that I would be paid up until Jan 1st 2015. I ended up paying $200 on the 4th and they ran my card again the same day without my permission for another $20 and tried to say I gave them permission and they only ran my card once. They called me everyday wanting another payment and called on Christmas eve stating I still owed two payments for the first and 15th when I have a receipt stating my balance is only 128.65 for the month which I notified them I would pay on the 31st. They still call me everyday and called my references twice the day after Christmas. They even threatened to take me to court. Any advice would be greatly appreciated.

We went to the showroom and picked out a new living room suite that consisted of a couch chair 3 tables, 2 lamps and an area rug. The sign said 169 a month for all new merchandise. We applied and since my bf had been at his job for less than a year we were only approved for pre-leased stuff. When they called us back to let us know how much our payments would be we were told that the original price for new would have been 255 a month and they would make us a "deal" of 179 for used furniture. That's 10 dollars more than their advertised original new price. We decided to decline.

Firstly, if I read any of the reviews here before starting anything with Aaron's I would of avoided them like the plague. I'll copy and paste the original complaint I submitted directly to them first and fill in any information where necessary. I had a payment due Monday, December 1st. I called in with my Debit Card info as I always do. The following day, I checked my Debit Card Activity History and I noticed 2 pending charges for the amount due from Aaron's. I first called my bank and they removed the pending charge immediately and they also advised me to call the vendor that charged my card to make sure I will not be charged twice. Just because they removed the pending charge does not mean the actual charge will not be processed. Apparently the General Manager, Store Manager, and no other employees at that location know what a pending charge is or general banking procedures. I called the store and had to convey my situation to 3 different people. I didn't ask to be transferred but I was asked to be put on hold each time I told someone. The last person I spoke to claimed to be the General Manager of the Ozone Park store.

I have rented from rental companies before. This was the worst experience ever. They made me sign a paper stating I will pay for 4 months and 15 days. I wasn't in there right when they opened and they were calling me. Mind you I was in my foster daughter's school helping out for the morning and other parents heard the conversation. The employee instantly got snotty with me when he confirmed that it was me that he was talking to. Demanded a credit card or checking information. I do not do those things especially with the way it's so easy to hack into anything. He then proceeded to talk to me real immature like and like a child stating he was waking up every morning and instantly calling me until I either give my credit card or checking information or until I pay. I'm sorry but if this is how they do their business I will not be going back and I should have listened to everyone when they said NOT to go to Aaron's. So if I was you and you're reading this do not go there!

I was able to afford to rent a couch. I was told later I could add a matching recliner. 2 payments left and told this is no longer available. Everything about this couch is great but can't get a similar recliner. What kind of business are they running here? Years ago I worked for a local furniture store and we always told the customer the truth not 1/2 the truth.

I was very happy with them when I first started. Their manager was great! They have gotten a new one and he is not people person! He doesn't let you finish talking and you call and make an agreement on your payment and are praised for being such a "good customer" and 2 weeks later it's something different. I have heard this from others who rent from this Aarons. Needless to say I will not rent from them again. I am so disappointed!

I have been a customer for 3 years. I have rented refrigerator which I asked them to move it two times to different levels of my house. I even asked them to reverse the sides the door opens. All this they did with a smile... yet I live 30 mins. from their store. This is now paid off. I have also rented a washer & dryer which did not work due to my electrical system. They made two trips out bringing new dryers each time before we know what the actual issue was. (W/D almost paid off). I have a small refrigerator and freezer which they moved on two separate occasions without complaint. I also rented a computer (paid off).

We were wanting to change our coffee and end tables for ones that didn't have a sharp edge. We would get nothing but the run around. We were told they were ordered, then they were on back order, then they would be in, then they were delayed. Yet they didn't bother to say well because you are a little behind on payments we didn't get them in. They could have told us that once we were caught up on our monthly payments then they would get them in. No they had to lie and give excuses. Then they decide to accuse me of things that I supposedly said in MY own home.

I've been going through them for about 4yrs. As of recent never had an issue. I fell behind, they worked with me. A week ago they said I owe 161.00. My husband calls two days later to make a payment, now it's 231.00, asked why. The guy said it's under new management, it's what's got to be paid. Whatever, our son needs a bed so we paid it. This was paid two days ago. I get a call from all my references who say they got a call. They gave me the number which is the number to the store we purchase from. They ask for me by name. Ask if I live there. When my reference says "Who is this?" they hang up. So what am I to do? They deny it when I ask. Yet I've been sent screenshots of each call log that shows they in fact are calling. Somebody please tell me what the heck to do here!?

I was renting bunk beds for my son in last March 2014 and then the wife wanted a tv. So a few weeks later, got a tv too. Everything was going good. I was happy, they were happy making money. I paid off the bunk beds, end up get a ac from them going really got. I thought ac is just about paid off and I get a flyer in the mail saying that I can get new stuff without paying for it ‘til ac’s paid off. I thought cool, so me and my wife went out and got something new. It include a fire place. Only maybe 1 month later, I was watching tv and I seen a spark. Well I had no more tv, trip my breaker. Went and investigated. The cord had wire showing from the fireplace. It burnt up my playstation 3 and my tv box.

We purchased a washer and dryer which we are very happy with. We also signed up for auto pay. However, we continue to get phone calls stating payment not made. The corporate office blames local store, local store blames corporate office. Payment was made and we never get an apology or anything except harassing phone calls and no answers, management never returns calls. Tired of harassing phone calls especially since AARON'S is in the WRONG!!

I contacted Aaron’s in Perry FL about my TV, which I leased new been flashing. They came and picked it up in Oct. 2014. Never heard back for over a month then I get the run around. Long story short they delivered it back finally in Dec. 3, 2014 but to my dismay it was not level & leaning badly about to fall off of my stand. They wanted me to keep it & I refused. The base scuffed up badly but they left me with the minute. Loaner contacted Aaron’s. He wanted me to take a used TV. So dissatisfied with Aaron’s.

A friend of ours rented a desktop Dell computer from the Aaron Rents on Abrams in Dallas Tx. Got a good deal so we decided to go there when our comp started acting up. Before going there I called and got this guy who was professional on the phone and asked what to bring. Was told a lease, i.d. and proof of income. When we got there this RUDE black guy said he was the store manager, his name was Tony. We said we were looking to rent a desktop Dell and he said “Look around.” We found one and I asked him why were there different prices for the same comp. He said “Do you want one or not?” I figured ok, we came this far so we picked one and he gave us app to fill out all the while making "** folk and **" comments. I am Black, my husband is white.

I have been with Aarons for almost two years and I can say nothing but great things. I am about to pay off my LG LED TV and wanted to get a new laptop. Well only thing the special was for Black Friday and I could not come to the store. This Aarons went out of their way for me. First ordering the computer for me and then bringing to me in Molalla. And top off their great service I found the same computer I was getting for 18 months not 12 months and again no problems they will make good. Fran, Mike, and all the people through the store I have spoken with on the phone have been great. I now have my new laptop computer and could not be happier. Thank you Aaron's TV staff. I am a big fan.

I have recently went to said store in Statesville, NC. Everything that was questioned about the cost was wrongly priced. The items were higher than what they were tagged. I heard that was in October. Well news flash this is December. Very rude manager, he talked down to you/me. I'm not an ignorant person, I did graduate. When trying to figure out what I wanted to put with a living room suite, the sales lady said, "Well maybe you might want this." I'm not a teenager. I'm not young or naive. I know my own taste. They lost a really big sale and I wouldn't recommend anyone going to this place. Also they do a lot of fast talking. When you start that I'm done. If you can't be honest upfront you don't deserve business, my business. A lot of false advertising... Buyer beware...

I made a monthly rental agreement on a 40" Samsung smart tv at Aaron's in Tauntin MA 02780 on 11/21/2014 for a Christmas gift for my wife. On December 1st I had opened it for setup after reading direction for safe handling and removal of tv. After setup was made I turned on the power and once on, there was an internal crack in the screen. I then called Aaron's to explain and I was then informed that this is the customer's responsibility but they would speak to the store manager.

I do not have an account and have never rented from this company. They called and left a message with nothing but laughing. When I contacted them and told them to never call again they hung up on me. I receive calls from them frequently each month. Poor employees!

My tv just went out the same night I pay my bill. And they are closed on Sunday. I have sound but no picture. They should have someone you can talk to and get a replacement ASAP. This is what I do I each tv because I can't get around.

On June 29, 2014, I went into Aaron's for living room furniture. While in the store I saw what I thought was a deal on a previously leased HP Envy laptop, Hp Slate tablet and beats headphones for $117.66 a month for 24 months. Not thinking I took the deal. August 1, 2014 my daughter laid the tablet on the couch in the case, got up and the tablet hit the floor and the screen cracked. When she called me, I came and took the tablet in the store only for the store manager to tell me nothing would be done. I asked about the extra money for the service plus ($9.99) and she told me to read the contract, it only covers normal wear and tear. She told me if I got the tablet repaired and it is to their standards they would take it back. So I called around to several places for quotes and every one tells me $299.00 or greater and that I should just buy a new one. So I took out the contract and began to read it, which I should have done in store, but it states fair market value or reasonable cost of repair. Fair market value is $299.00 the same as repair.

I am complaining about how they gave me bed bugs ** mattress and foremost the service was not good. When I received this woodhaven collection bedroom set it was not properly set up right. The manager ** at Winchester in Memphis TN said he would take care of it. I have been calling and calling. I have video in my phone of these bed bugs crawling and I have numerous of bites on my arms all over my body. I thought maybe I was just allergic to the fabric but boy was I wrong, bed bugs ** everywhere. I am always itching even if I am not in the bed so I called on 11/24/2014 and told them to come get this itchy ** bedroom set.

The employees at the Aaron's store in 19th ave and bell are the rudest people I have encountered. I was a few days late on my payment and they came to my house pounding in the door. Obviously there was no one home if no one answered. But my mom happened to be in one of the bedrooms sleeping. Not able to get up due to a broken knee cap. She said they wouldn't stop ringing the door bell and pounding on the door for a good 15 min. Hello, obviously there are no cars in the driveway so go away. Will never be renting from them again.

My girlfriend got fired because the Manager had a personal vendetta against her. 2 other employees quit because of this Manager and Aaron's does nothing about it! The Manager was setting a bad example by coming in late and then complaining about employees who came in a few minutes late. The Manager comes off as a Phony every time you walk into the store. She doesn't even recognize who you are! All she says is "Welcome to Aaron's and What brings you in today?" She belittles people, talks down to them and flat out cannot Manage herself, let alone other people. My girlfriend is the Top Salesperson in the Region and this idiot fired her because she doesn't like her! And Aaron's uses gimmickry with costs of furniture...they advertise prices that seem affordable, but when you find out how much your purchase really costs, it's more expensive than other retailers that sell furniture. I will NEVER shop there or recommend them to anybody!

I called Aaron's 2 months ago to come pick up bedroom suite. Finally spoke with someone 2 weeks ago. He said he would talk to the manager and call me right back. That's been 2 weeks ago. I called them this morning, spoke to manager and he said it was his fault. He thought I was still using it and I was a 10 star customer?????? REALLY??!! So they said they couldn't come get it till Monday. I want it out of my way. It has been setting in the middle of my floor for 2 months. Told him I would set it out and he said he wouldn't be responsible for it, I would!!!!!! Just wondering if I could charge them storage fees. Never again will I rent from them.

Have been renting from Aaron's for years. Have 2 small flat screens, 1 washer, 1 computer. Agreed to pay $137.? Then get a call saying I owe $30 more. What the **.

Aarons is a disgusting ripoff. The managers in Matamoras, Pa are a bunch of uneducated morons and the District manager is a nasty miserable human being who tries to justify the awful procedures they practice. They never remember anything they talk to you about.... I had them move my furniture and they destroyed it. It took them 4 months after me complaining to replace the broken and damaged things. They call everyone you know harassing when you don't answer your phone. The idiots even went as far as banging on my door looking for someone else not realizing I was the one that lived there after they had just moved my furniture there 2 days before. They are an embarrassment and I am ashamed I ever considered doing business with them. They take advantage of the people that can't get credit. Eventually they will get shut down. Stay away from Aarons and don't fall for the ** that the district managers tell you when you complain either. Because YOU Will COMPLAIN!!!. I can't believe they are in business this long and based on all the other reviews it must be all of the stores. Stay away from the store in Matamoras, Pa for sure!!!!! I have been paying for damaged furniture for months!!!!

I have been dealing with this store since this past summer 2014. Ran into rough times and had to return the TV rented. Sales person, physically came to get their precious TV. Flash forward to Nov 2014. Rented another TV from them (not my idea) and found out that the TV rental from this summer, ALL OF MY REFERENCES were contacted BEFORE I even received the TV and we had already paid $80.00 upfront. Ad says no credit etc., but what they don't tell you is, they CONTACT YOUR REFERENCES before you even have the item. References are used to contact in the evening they cannot contact you!!! period!

When I picked out my washer and dryer and my refrigerator at Aarons they looked great, no marks, scratches, or dents. So, why is it that when they were delivered to my home by Aarons they were all dented and scratched? They were purchased separately so I've given them a second chance but I'm not giving them a third.

I began contract last year this time for a bedroom set. Totally overpriced, I might say. I had a due date for payment on the first of the month. After several payments I realized that all of my bills were due at the same time and changed my date to pay on the fifteenth of the month. I paid my bill on or after the first of the month last month because I was going on vacation this month. Again, my bill is due on the 15th... I was out of town until today, and on Monday and Tuesday "store manager" Joseph was at my door. I was not at home, but my granddaughter was out of school for the holiday. She stated that they beat on the door like they were the police! My grand daughter is 10 years old and already scared to stay at home alone. Now they have made this circumstance even worse! I have read other reviews today, and wish I would have read them before signing a contract with them. Will never use them again! Totally unsatisfied with the rudeness of their employees.

I've been renting from Aaron's for awhile. Sadly, if you have poor credit and not expendable income you are sort of forced this route--so I thought. If you miss one payment...say you are 3 days late, they will start calling everyone you know and harassing them. They will call you multiple times a day, they will send people to your house and actually repo your furniture. It was very traumatic for my kids. This is after I have already paid them thousands of dollars and this is obviously how they make their money. Because if you want your items back you have to pay them a couple months upfront and you get furniture that isn't new and is dinged and damaged.

I purchased the set last Aug of 13. I have made all payments for a year that totals $2,400.00 Aug of 14. I became ill and hurt and had 2 surgeries, one in Sept and one in Oct and one coming up in Nov of 14. I am behind in 3 payments. I owe 535.00 to get caught up. When I talked to the store manager Dave ** of the Yankton SD Aarons, he gave me to this Friday the 7th to get caught up or he will come and get my Bedroom set and I could sleep on the floor. I said I needed the bed. Then he said he was start paperwork to have me arrested if I didn't have the 535.00 in by 12:00pm on the 7th. I am a 69 yrs old disabled lady on a limited income and I can't afford to lose the $2,400.00. He refused to work with me at all. He threaten me going to send me to jail. Strong arm me and harass me and yell at me over the phone. I have asked for them to send me a print out of my account since 6/14. Never got them. They have had a lot of employees because of the way they treat their customers. My furniture was used and was charge new prices. I also received a certified letter in July telling me that I could have an early buyout for $398.00. I need my bed and I know I was refused the option and overcharge. What can I do?

I leased a washer and dryer set from Aaron's 1 week ago. Saturday evening the washer broke (not spinning to wash or wring clothes out). I called the store and was told the manual had to be checked. I waited an 1hr 30 for a call back. When I called for an update I was met with rude attitudes, hung up on, and no idea as to what to do about this broken machine. I had to call back 8 times before I got a corporate number to make a complaint. Very rude disrespectful and unprofessional people! Manager's name is Greg (refused to give me a last name).

About a month ago we had a problem with our couch and the rep told us that it was covered under warranty and Aaron sent out a man to check for repairs and they said they would get back to us. However the mgr or rep in the store told us that they are researching it and would get back to us. Now that we have not made a payment they are wanting their equipment and I said to them, "Sorry I want our couch fixed..." They said it was damaged due to customer's fault and would not fix it. We paid the couch off and now they do not want to be bothered to assist us. And funny we only two more payments on the washer and dryer and they want to take it back from us.

Aaron wants me to pay $3000 for some used merchandise, not worth the $1500 I already paid them. Came by this apt 10/25/14 at 8 AM, pound on the like mad men. Aaron's Store # C1575. This store 3254 White Plains Rd. Bronx NY 10467 (347) 913-4015.

I am leasing a Magnavox television. I have the payout schedule that was given to me at the time the lease was made. I went in to do an early payout. I was told that the "payment schedule expired" the previous May (2014). What should have been a payout of $117.68, according to the schedule, would now be $258.84.

Scheduled delivery, called 3times, 3 different answers on when furniture was suppose to be delivered. Delivery guy claimed he called at 8pm, and left a tag on the door. Never received a call or tag on door, called and spoke with manager, said she could not help me and brushed me off as if I was bothering her. But guaranteed my furniture would be delivered 3 days later between 11am 5pm. Still waiting, paid 2months ahead, and this is the thanks I get. Never renting from them, and WOULD not ever recommend.

I rent from a local Aaron's in Claremont NH. The "store manager" Dave is a complete CREEP. At this point I have stopped making payments and am seeking arbitration and a mediator and possibly legal help. I have been nothing but harassed by him since the first time I dealt with him approx. a month AFTER I began renting from Aaron's. He is very rude, seems to have aggression mainly towards women (I've heard other complaints from former female customers + my OWN personal experience). He is very demeaning and talks "down" to you esp. if you're a woman, and he abuses his so called "authority" as well.

I had made a selection of a NEW couch and love seat set November 2013. Fast forward to June 2014, and the leg on the love seat breaks. I contacted the store manager Christian and advised him of the issue. He said, “Call me back in a week and I will have a replacement for you.” I called 1 week later and he could not even remember what the issue was. I reminded him of the broken leg. He said, “Well I will have one of my guys come out and see if he can repair it.” He will not be out until the following Monday (it is Wednesday), another delay. His guy comes out and says we need to replace the entire love seat as the wood has cracked. He said he would inform the manager to order a new set.

I have been dealing with my local aaron's for about 5 years now, and I always get good service and great deals. My brother purchased the large front load w/d set for me. Then a year into the payments, he passed away and my family finished paying for it for me. I did have a problem with an employee who was not the mgr. but tried to act like she was at the Smyrna store. I quickly straightened this out and as soon as I paid the last pymt. on that acct., I changed to the Murfreesboro store. I have been dealing with this store for 3 or 4 years now and no problems. The mgr. is great and I get a lot of good deals by purchasing on 120 days same as cash. I know their merchandise is too expensive if you buy new and go the full term so I buy pre-leased and usually I have it paid for in 90 days. If you know how to use their services and take advantage of 120 days you will be happy and save money on your purchases too.

They state they will not call references unless you fail to make a payment but they called my mom before I was even home from their store. They delivered two ripped pieces, could not tell me what time they will deliver. When I reordered the ripped furniture, they never ordered the replacement and I again waited 3 hours on the day they said they would come. The person I spoke with hung up on me at the Loves Park, IL store.

This place is a ghetto nightmare. If you have literally any other choice to acquire furniture, electronics, appliances, etc, choose that. Money wise, it's not a good idea, but that's not my complaint. I knew that going in, but since I didn't know how long I'd be in town, it made more sense to lease to own a few essentials until I got settled than to buy outright and be stuck with a bunch of furniture to sell or dispose of if I had to move, which was likely. The customer service is a JOKE. Literally the worse I've ever dealt with. I have a complaint pending with the Better Business Bureau with them, it got that bad. I received several annoying borderline harassing phone calls asking me for payment AFTER I had already had them come pick up the items I had rented. They even went so far as to contact my mother! When I called, upset, to figure out how to get the phone calls stop, a clerk dismissively questioned why I was upset and was exceedingly and unnecessarily rude (at one point she literally hung up in my face). In short, avoid this place like Ebola if you know what's good for you.

To begin with I live in an upstairs apartment with an outside entrance door, and a door from my mudroom/stairs into my apartment..... So recently I began to lease a computer and a TV. Well I lost my job so I missed a payment one week and when the guy from Aaron's came to my apartment and walked in my outside door (nobody is allowed through the outside entrance due to it leading into my apartment which is MY property). Anyway, when he got here he walked into my apartment and when I asked him why he walked into my apartment, all he had to say was "Well the door was unlocked".

We unfortunately purchased furniture from Aaron's and made weekly payments with extra. We called to get a payoff date and was told a date, which now has changed to 7 weeks later. The accounting department could not give us a exact date, only a roughly? Professional at the least. I asked to speak to the manager and was told he was at the back door and asked someone else to take the call from a irate customer. Again such a professional practice. All I can say is we are never going to do business again and wouldn't recommend any local to do business either. I am sure there are good stores out there just not in 84721 zip code!!!

When I purchased my item from Aarons they all impressed me as being very nice people. My item was delivered on time and set up. The problem came with the billing. I explained before anything was signed what day of the month I get paid and when I could pay. The person I spoke to said he would write the contract to meet my payday. I got a letter today and it caused me great distress because it spoke of reinstating my contract and me being late on my obligation. But I had already paid for this month. The letter also said they had been trying to contact me with no response. That is untrue. I saw a call on my phone and returned the call. I was told my account was ahead of schedule.

I purchased a dryer from aaron's as a "cash and carry". The dryer was "scratched" was the reason for the amazing price, they claimed. The dryer does not work at all and is completely broken. The company had no remorse for this and told me I purchased it as is. It is illegal to sell broken items and lie about the product. After hours of calling everyone and getting laughed at, I reached the regional manager. She told me they would pick it up today, then refund my money, and it would take 7-10 days to get it back. I am now without a dryer and out 214$. This company is a complete scam.

On Sat, Sep 20, I went into Aaron's to lease purchase a bed, mattress and box spring for my 15 yr old son. They said they could deliver it Monday. I said that would be fine, but that I work till 5 pm, but my 15 yr old son would be there at 3:30 pm after school. Could he sign for delivery? They said no problem and I paid for the month. Monday rolls around, I come home from work, no bed. I call Aaron's and they said it was on back order and it would hopefully be there Tue. Tuesday I get home and my son tells me there was a note on the door that Aaron's had been there at 11:30 am. Really?? I had already told them availability times on Sat, and even reiterated that (AND my child's age) on Monday. So, now it's Wed. They come after 3:30 pm and my son IS there to accept delivery, only to find that someone of 18 yrs has to accept delivery. I was furious. I have told these people several times availability times AND my son's age.

I rented a brand new bed from Aaron's. I loved the memory foam mattress so much. Suddenly, I began itching and getting bites all over my back. I thought I was going crazy!!! Then I got rid of my dog, thinking it was fleas. (even though she didn't have any fleas) I cut all my hair off and noticed something running into my eyes. Ugh!!! Long story short I moved because it never stopped! I ended up in the hospital then the doctor asked me what I was sleeping on. I told them a memory foam mattress. Then, they asked me where I got it from & I replied Aaron's rents. The doctor advised me that a few other people had come to the hospital for the same thing. And the common denominator was Aaron's on veterans memorial in mableton ga. I contacted corporate and they didn't care, in fact they hung up in my face. I have wasted so much money, now I'm suing.

I rented a mattress set from Aaron's in May of 2013 and my payment were due on the first as stated in my contract. January of 2014, I was offered the option of renting a TV, no money down because I was already a customer. Well I agreed and requested that both accounts be due on the first because I work two jobs and it was hard for me to make it in. Aaron's agreed and I took the TV. I made the payment for the TV as well as the mattress set on the first of the following month as scheduled. I got a call around the 15th and was told I need to make a payment on my account. I told that them that I made the payment and even showed them the receipt.

I am a first time Aaron's customer and I've already learned my lesson not to deal with them & I'd advise you all to do the same. Why you ask? I will let these pictures speak for themselves seeing as how they can. If you received this in your home how would you feel about it? Specially when you have to wait 2 days no TV or No money back... Definitely the last time I choose Aaron's.

I called Aaron's & told them to come pick up all of the property that I had been renting, as myself/my property was not safe where I was residing. In fact, the person whom I was living with, we'll call him "D", actually threatened to destroy the property. So I called Aaron's & had them come pick it up & take it all back to the store. Little did I know they didn't pick up all of my rented property. In fact an Aaron's employee, we'll call him "T", actually helped "D" steal my "rented"(I wasn't aware that I had actually paid off both items) item (Xbox 360 250 GB Halo Edition) & the Aaron's employee, "T" took another one of MY "rented" items (32" Panasonic 720P LCD W/IPOD/DVD) as a bribe to allow "D" to keep my Xbox 360.

I rented a previously rented Toshiba Excite pure 10.1 inch tablet from the Culpeper store back in July and the screen got cracked accidentally by my 2 year old granddaughter. Long story short I owe $260 on it and they have terminated my contract for falling behind on payments. I am on disability and cannot pay the full $260 at once but they also will not accept the item back as it is cracked. Got a call today from a manager saying they were going to seek a warrant for failure to return property which I tried to do as well as make some kind of payments until the $260 was satisfied. I have paid $150 on the tablet and am trying to return item as well as pay for it but they are both rude and not very compassionate. To try to destroy a person over a tablet that costs $299 brand new in stores is ridiculous enough but to refuse return and payment is just insane.

The manager at the Humble Texas store cussed me out and hung the phone up in my face three times. I've asked them to come pick their table up and he charged my credit card for another month. I will never rent from Aaron's again.

I have been a customer of Aaron's Furniture in New Bedford, Massachusetts for over 7 years and have paid off many accounts on time never missing one payment. In all these years I never had any kind of issues and the staff employed back when I started was AMAZING!! The staff has changed several times and even the system changed... Once the system was changed, I was told the credit card they had stored for automatic payment had to be shredded due to security reasons and they no longer accepted payments over the phone. I would have to use the website to make payment or come into the store.

My mother-in-law and father-in-law are paying for quite a few items including a washer and dryer for me for a late Mother's Day gift. My husband and I are also paying for a computer. I made a semi monthly payment on my computer and all. Well long story short my in-laws called to be able to arrange double payment next etc. and they showed at their door tonight before the payment is even due. This is bad business. I will even use the fact that me and my husband can not get nothing through our name because a laptop that was stolen and I was arrested for so no police report was made. They are refusing to write it off after they themselves told me that they had seen a video three years after the fact of who took. They did not do what they were suppose to do to assure me that they have done what they needed to to be able resolve the matter. My in-laws and my husband and I are good customers and the harassment that this company is doing is uncalled for. I have never in my life spoke to or have had to deal with people like this. This is just sad and unprofessional.

I have been a customer of Aaron's for a very long time and have bought several things from them. I would have recommended them to everyone....BUT NOT NOW!! Here the last 6 months have been terrible. I have had some real health issues and was having trouble making my payments on time. I was keeping in communication with them and I was in when I told them I would be! I always tried to give them "some type of payment" each time I got any money. I had a very nice man by the name of Allen come to my house and I again told him the reason that I was behind in payment (they change people about every other month). He told me that he had taken over the financial part of the accounts and that he would note my next day to stop by and things would be ok. I was to call them by the next Wednesday and let them know what I would be bringing in. So when I called to talk to Allen, he was on the phone, and I got a person by the name of Jeremy (I think) and he was very rude on the phone. I ended up asking him his name and what he was there.

We have 2 different accounts, one is my husband and the other is mine. Terrence from the Pawtucket work out a payment plan with us. That one week I would pay my bill every 2 weeks half and half. And my husband the other weeks made a big payment then one week I go in and no Terrence. And now they're saying we owe other $264.00 dollars. I never had any problems with Aaron before, now everytime you turn around there is a new manager and no communication within the staff that is why they lose people. Going to go back to North Main st with the original manager that was at the Pawtucket st, love Miguel who works with his people. Hope he never leave again.

My mother and I have been customers at Aaron's for over 2 years. Paid off stuff and have got some new as well... We rain into a li'l bit of a problem and could not make a payment at that time on our new stuff. We asked if we could come in and give our payments in a week and a half once we were good again. We were then told No and they were coming to get our stuff ... after Being great customers for so long and never asking for an extension. They were rude and not willing to work with us at all. I WILL NEVER GET ANOTHER THING FROM THEM AGAIN. After all the interest that people pay I think they could afford to work with their customers instead of ripping them off ... I was told by many NOT to get anything for there. I would stick up for the ** place saying, "Oh come on they are a great company." Well ... Now I see exactly what they were talking about.