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Taco Bell Reviews

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About Taco Bell

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Taco Bell serves Mexican-inspired fast food, including tacos, burritos and specialty items like the Crunchwrap Supreme. Founded in 1962, the chain also offers a variety of customizable meal options, value menus and limited-time offerings, appealing to a wide customer base.

Visit www.tacobell.com
Pros
  • Affordable menu options
  • Friendly staff
  • Freshly prepared food
Cons
  • Inconsistent food quality
  • Long wait times at drive-thru
  • Frequent order inaccuracies

Taco Bell Reviews

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    Page 6 Reviews 530 - 680
    Staff

    Reviewed Oct. 12, 2017

    Just got off from work quick dinner run for that day. The drive-thru person was friendly but she complained the whole time about how she was tired and she wanted to go home. My food was not fresh. Just thrown together. DeFuniak Springs Florida you guys have to do better.

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    Customer Service

    Reviewed Oct. 11, 2017

    The food is nasty. The hamburger is not real. The customer service sucks. I will never go back to Taco Bell again. I also tell my friends not to go there. My dog eats better than that dump!!

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    Staff

    Reviewed Oct. 10, 2017

    They have wonderful food and service. If they make a mistake they fix it without any attitude. I realize fast food is demanding and not always an easy place to work in.

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    Reviewed Oct. 9, 2017

    I've been a customer of taco bell for more than 10 years, especially while travelling. I can honestly say that in all my visits to Taco Bell restaurants, I have never gotten any meal item/Items that didn't live up to my expectations!

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    Staff

    Reviewed Oct. 8, 2017

    I've eaten there a few times, I did not like the Tacos I received. They did not have but a very little meat or cheese, it had a lot of vegetables on it. The workers were not friendly and the last night I went there a few people came in with dogs and talked and laughed with the manager. I was very disappointed.

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    Staff

    Reviewed Oct. 7, 2017

    They always have courteous and helpful employees. If you ask about an item they will give you their honest opinion. Never have had a bad experience there.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 5, 2017

    I like Taco Bell and it's a fast service and prices are decent. And the new imevin waiting for the food is a pretty good time. And they seem to be very nice, friendly, close to neighborhood.

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    Punctuality & Speed

    Reviewed Oct. 4, 2017

    The local Taco Bell always has great service and with the later drive through hours I can get something when I've filled a late shift at work. Their food is cooked fresh and tastes good. There are several options, my favorite is the Mexican Pizza. Their selections even work for plans such as weight watchers when you're trying to lose weight. Better, hands down, than the other Mexican fast food options in the area.

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    Price

    Reviewed Oct. 3, 2017

    My family and I eat at a Taco Bell at least once a week. We love the food, but I have noticed that the locations that I eat at, always charge $1 more for deals that the company advertise for $5. If the company advertises a meal deal for $5, the meal should cost $5 in all locations.

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    Reviewed Oct. 2, 2017

    I like going to Taco Bell because their food is great and their restaurant has always been clean when I've been there. Their taco are so good, their nacho bell grande are great, nachos and cheese great. The bean burritos are yummy. I never been disappointed.

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    Reviewed Oct. 1, 2017

    I'm a Taco Fan. I'm truly in love with tacos. I love that you can just have taco salad or the chicken, you can have it with that nice spicy sauce or just have with that nice smooth sour cream, customize it your way. I can have it for lunch or dinner. When low on cash I can get the craving special. Most of all I truly enjoy the specials that they have. I love you Tacos!!!

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    PricePunctuality & Speed

    Reviewed Sept. 30, 2017

    Better than the bread and hamburgers you get from the hamburger joints. They have a variety of menu options and seem to keep most prices reasonable. Only wish their lines weren't so long. But rather deal with the lines than have food prepared too early.

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    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2017

    The service is almost always fast and the friendliness of the workers is good. If I ever have a problem with anything they are always glad to accommodate.

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    Reviewed Sept. 28, 2017

    Taco Bell suffers from erratic service. At times it is excellent and unfortunately frequently orders are filled incorrectly. The food, while not particularly healthy, is a good value and popular with "hearty" appetites.

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    Punctuality & Speed

    Reviewed Sept. 28, 2017

    They have a clean environment, friendly, food delivered on time, no mess ups, even drive through was prompt. I prefer the dine in but I don't always get to go because lack of transportation, 50 miles away, delivery service wouldn't hurt.

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    Punctuality & Speed

    Reviewed Sept. 27, 2017

    I have always liked Taco Bell and have been eating there for years! The servers are always very nice and the service is very fast and seems to be pretty accurate!

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    Reviewed Sept. 26, 2017

    Sometimes the line is long on drive-thru and they take a while to get to you. Often they are out of things, although they do make it up with exchanges.

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    PriceStaff

    Reviewed Sept. 25, 2017

    I have found that Taco Bell is very consistent from one location to the next. The food tastes fresh. There is good selection and the prices are reasonable. The staff is always courteous.

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    Reviewed Sept. 24, 2017

    Skimpy on the tacos. The one we just had had small amounts of meat, cheese and lettuce. The shells were stale. No sauce was given even when asked. No napkins.

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    Customer ServicePrice

    Reviewed Sept. 23, 2017

    TACO BELL was a very good place to eat and affordable. That was then and this is now, I am guessing what appears to be meat will remain a mystery, and customer service is very hit and miss, guessing the wages are low and not enough managers. I would say keeping those two areas of the business strong is the key to sustainability, not to mention happy customers.

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    Reviewed Sept. 22, 2017

    Taco Bell is a great place to get Mexican food for cheap. It has always been fresh when I went and I have always enjoyed their menu. I am a vegetarian so this is the perfect type of restaurant to eat at.

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    Staff

    Reviewed Sept. 21, 2017

    I came in to the Taco Bell at 3025 W White Oaks Dr, Springfield, IL to grab a quick meal before my appointment. I, along with everyone else who ordered, waited 20-30 minutes for our food. It was such a hellacious experience that people went back to the counter to get their money back instead of waiting for their food. It was painful watching the lack of efficiency as the staff worked to get meals out. They seemed to be working hard, but not well. I understand this situation if there's a long line, but there weren't many people at all. One man spent his entire 30 minute lunch just waiting to get his food. It became almost comedic when someone actually received their food, people began applauding and congratulating them. This is the second time I've experienced this issue at this particular Taco Bell, and I won't ever be going back again. Based on the feedback I was hearing from fellow patrons, I'm not alone in this pledge.

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    Staff

    Reviewed Sept. 21, 2017

    The food seems to be healthy and it is tasty as well. Their restaurants are usually clean and orderly. Their staff are usually quietly doing their jobs instead of loud laughing and talking, like other fast food restaurants.

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    Price

    Reviewed Sept. 20, 2017

    I like the $1 menu-small snack items, and the price is right. I like the new food items that come along, and the 2PM-5PM $1 Drink selection is great. On the downside, the bean and cheese tostada is a mere shadow of it's former self. I do think their sauce is the best of all of the Mexican fast food places.

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    Reviewed Sept. 19, 2017

    The ground beef seems to have an oatmeal taste. The shells usually broken if purchased to go at Taco Bell. Always something missed out of to go order. Yes we get it back but does me no good at home already.

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    Price

    Reviewed Sept. 18, 2017

    Taco Bell is a pretty good deal. The food seems to be hot. You can get it at a reasonable time. Cost is good and the quality is pretty good not as good as Del Taco but it's still a good product. Service is kind of hit and miss. For the most part it's good.

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    PricePunctuality & Speed

    Reviewed Sept. 17, 2017

    I have visited a Taco Bell, I have received great service and the food is always good. It's freshly made and inexpensive. Extra bonus is it's open late.

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    Reviewed Sept. 16, 2017

    I love tacos and I love the fact that Taco Bell has them so reasonably priced that I can enjoy them whenever I want and not kill my budget for good food.

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    Reviewed Sept. 15, 2017

    This is one of the bottom of the barrel restaurants. I do everything I can to avoid this place. When I was a kid I enjoyed their simple bean-n-cheese burritos. Now everything there upsets my stomach. Now of their food is prepared onsite. It is all pre-made and re-heated. GROSS.

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    Price

    Reviewed Sept. 14, 2017

    I always order the same menu items. Bean burritos and crunchy tacos. I can count on the flavor being consistent. The mild sauce is good and not too hot. Sometimes, depending on whose putting the order together, there may be more cheese which helps the tacos taste a little better. The price is right for a quick lunch. I've tried other Mexican fast food and the flavor is not as good so I always go back to Taco Bell.

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    PriceStaff

    Reviewed Sept. 14, 2017

    The service people are very respectful and generally very patient. The menu explains what each item is priced well. It doesn't cost much more than having to go grocery shopping which makes it a nice change of pace when we seldom have extra money for eating out.

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    Price

    Reviewed Sept. 13, 2017

    I have found Taco Bell to have decent food with good service and reasonable prices. I have found that with all restaurants we have visited. Try it for yourself.

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    Staff

    Reviewed Sept. 12, 2017

    Love Taco Bell always, good food, pleasant employees, managers are good, clean dining area, well tables chairs, and floors, and free pop refills, always have napkins filled, clean pop machines, and cleaned bathrooms.

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    PriceStaff

    Reviewed Sept. 11, 2017

    I think that some items are overpriced. The kids nothing to occupy their time, some restaurants have crayons and special placemats. All personnel should have to be taught how to be more Customer Friendly. They should be made to keep Cellphones off the floor, they can check them on their breaks. It's okay to cut up with each other but the customer comes first. I worked in retail for 15 years, being attentive makes the Customers happy and sure to keep coming back as well as other people whom they have told.

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    Reviewed Sept. 10, 2017

    I really enjoy going to Taco Bell for the food. I love the seasoning used in the meat & the different choices. I DISLIKE WHEN the Taco is served SOGGY! Everything else is great.

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    Reviewed Sept. 9, 2017

    A good menu variety but they skimp on quality and portions of meat, cheese. Mostly their main ingredient is lettuce which is the cheapest thing to purchase.

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    Price

    Reviewed Sept. 7, 2017

    The price is a value but depending on who the cook is or who prepares the food tastes awful. I have tried different locations and some are better than others but the food is not up to standard.

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    Customer ServicePrice

    Reviewed Sept. 6, 2017

    Food selection, price and taste have been great. The taste and quality have been consistently great. Varying specials are especially nice. Service varies from good to poor at the Cloverdale restaurant. Some servers have actually been rude. Sometimes we have actually been ignored or asked to order something else. We also have to remind them of the senior discount. I am 78 years old and obviously look like a senior. One time I asked and he said it was too late and that he would catch up with me the next time.

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    Reviewed Sept. 5, 2017

    I like Taco Bell, but the meat is terrible. I wish they would use a better quality of meat in their products. For a couple of years, I refused to eat there due to the meat, but I have lowered my standards.

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    Punctuality & Speed

    Reviewed Sept. 4, 2017

    When I order a Taco Salad w/ extra meat & I get rice as a base & just the same amount of meat (charged extra for extra meat) as usual. They are not a place I would stop for something quick. I have quit going. Meat was mushy last time, not much lettuce but plenty of sour cream topping. Sorry. Lost a customer.

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    PriceStaff

    Reviewed Sept. 1, 2017

    Taco Bell my favorite place to be, always nice people, great prices and wonderful tasteful food. They are always open when I want food. The people are always nice.

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    Staff

    Reviewed Aug. 31, 2017

    We frequent this restaurant because we can customize our food choices to meet the needs of multiple dietary restrictions. Inevitably, the staff communications between the one taking the order and the prep team breaks down and we end up sending something back. On a positive note, the food is always freshly prepared, hot is hot and cold, cold.

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    Reviewed Aug. 25, 2017

    I enjoy their selection of the food menu but since it's Mexican food I wish they would offer you Pico de Gallo, an ingredient offered in most Mexican restaurants. Other than that I enjoy all their food.

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    Staff

    Reviewed Aug. 24, 2017

    Sometimes, it is difficult to find a fast food restaurant with which you can be satisfied in if not all aspects, at least the majority, but the local Taco Bell is a great place. The employees here are very polite and show concern about the food and the quality of their service. If you want a chat, they oblige. The food is always prepared correctly and the portions are as good as you can expect. It is usually very, very clean and only under a business rush is that usually affected.

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    Punctuality & Speed

    Reviewed Aug. 23, 2017

    When I have sent to the Taco Bell here in LIVINGSTON, TN I have always received prompt, courteous service. They have fresh foods with a very fair priced menu. I like Taco Bell and I love the chalupas! Rock on Taco Bell!

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    Customer Service

    Reviewed Aug. 21, 2017

    I'm a very easy going gal. But don't treat me stupid. Menu was not self explanatory nor was the employee. There were communication issues. So customer service was an issue.

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    Reviewed Aug. 20, 2017

    The order was incorrect but they corrected it with a bit of wait time. Once I received the food it was hot and up to the standards of Taco Bell. The service was good.

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    Staff

    Reviewed Aug. 19, 2017

    Seems like the employees are always so busy and harried. Food is usually fresh and tasty. I do like the idea of Taco Bell and Kentucky Fried Chicken in same building.

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    Staff

    Reviewed Aug. 18, 2017

    I find that their people taking orders need to be better trained. Many times they need help to complete the order. This sometimes leads to a longer line or confusion for the person ordering.

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    Customer ServicePriceStaff

    Reviewed Aug. 17, 2017

    Taco bell is expensive. Has poor quality food, also poor customer service, and not enough of variety, and the choices are all the same crap. Need more employees.

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    Punctuality & Speed

    Reviewed Aug. 16, 2017

    First let me say that I am not a fan of Mexican food. I like Taco Bell, however. It is not real Mexican food but only an imitation of it. It is tasty and a good value and the service is usually pretty speedy. I will continue to eat there.

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    Reviewed Aug. 15, 2017

    Overall, I think restaurant chains do pretty well. However, private owned restaurants are better and well managed. Also think their bathroom could use better cleaning.

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    Reviewed Aug. 14, 2017

    Taco Bell is always dependable in its quality of food and service, well run chain. They have kept an updated line of products and are always offering new options.

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    Reviewed Aug. 13, 2017

    If the food looked as good as it does on the menus board and was hot where the cheese is melting would be a start. I love Mexican food. Just like to get what I pay for!

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    Staff

    Reviewed Aug. 12, 2017

    First let me say I know most Taco Bell's are owned by Franchises. Went to the Taco Bell in Arvada Colorado at 7 PM on Saturday. The store was not very busy inside. The drive thru had about 7 vehicles from what I could see. I was made to wait ordering because the employee's (3 of them) were talking about Taco Bell's college assistance program. Mind you they were not making orders or doing any kind of labor related to working/Helping customers. I can deal with their excitement! My issue was when I came home with my son, We started to eat the food that was ordered. That's when I noticed the burrito was very small! I ask my son when Taco Bell changed the food size (he eat's there much more than I do). And as any teenage boy would say, I DON'T KNOW! We had a Soft Taco also, So we deconstructed them both and they were the same diameter in size? Sure this is not the norm.

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    Price

    Reviewed Aug. 10, 2017

    The portion sizes are too small. It also upsets me if you ask for extra sour cream and they charge you. At Taco Bell I am still hungry. Then I order a taco salads at other food establishments I am full.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 10, 2017

    HORRIBLE service and food at Taco Bell/Pizza Hut on 66th St N in St Pete Fl. Walked in to order and 4 people behind the counter continued to talk among themselves totally ignoring me. I asked if I had to go thru the drive thru to order. When a girl responded "oh are you ready?" So I ordered pizza and they said 10 min wait. No problem. Meanwhile, people coming and going with orders. 15 min later I go to the counter and one lady asks me "are you still waiting for food?" 10 min later I get my order. Dude behind the counter walking around with his pants down around his butt so my young daughter gets full view of his underwear. Sorry, not the place for your ghetto fashion. Horrible service and lazy employees. Fyi - the pizza wasn't done in the middle. Stay away from there!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 9, 2017

    I stopped going to our local Taco Bell around a year ago because of how horrible the food was (cold grillers are like eating cardboard, nasty) as well as their absolutely horrible/rude customer service. So I left a 1-star review on that location. Now what's weird is just a few days ago, I got a call from Taco Bell corporate. apparently, they are "hunting down" everyone that is leaving 1-star reviews and trying to strong arm them into removing or revising the reviews. They even resorted to trying to tell me I must be one of those "Impossible to please people"... just wow. I'm like dude, it was from a YEAR ago and your restaurant sucked MULTIPLE times before I left that very honest review.

    Then he tried to buy me off with free coupons. ROTFL. I'm like wth. I told them they need to learn from their mistakes, re-train their obviously low-IQ employees and start taking some classes in customer satisfaction AND cooking food properly. I doubt he will listen to anything I said, he just didn't seem to get it and was more interested in me either revising or removing my review. I am floored at Taco Bell's new bully-ish tactic of stalking down reviewers. Just sad and NOT the way to do business!

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    Customer ServicePunctuality & Speed

    Reviewed July 2, 2017

    I have been sitting in this line on a Friday night at about 12:00 AM and I am the 14th car and have not moved in over 23 minutes. I called and complained. They said there's nothing they can do that they are waiting on product to cook. If that is the case I would've never came here and sadness line. Mind you I've been in it for 23 minutes and I am the 14th car from what I can count. l am not happy about the service or the way that they conduct business. I have my own construction company and I know all about timing and these individuals demand they get $15 an hour. That is absurd. Their excuse for the now 33 min wait I'm 2nd from next in line is Taco Bell only scheduled three people for the night shift prior to closing and "we cannot keep up with the orders".

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    Customer ServiceStaff

    Reviewed June 27, 2017

    When I walked into Taco Bell, the brain damaged goob behind the counter told me it would be a 10 minute wait. I was fine with that, so I ordered and sat down to chat with my coworker while we waited. 10 minutes passed, 20 minutes passed, and we finally hit 30 minutes with still no sign of food. I kept my eye on the counter and began noticing that people that had ordered after me were being called for their food, so I went up the counter and inquired where my food was. "We don't have your name on the list," the braindead halfwit responded. "I ordered food. You took my money. Where is my order?" I asked. I was obviously mad.

    The goober stared at the register for a moment, then said "She's making it now," which I suppose was his way of informing me that he had found my order, was sorry about the misunderstanding, and my order was going to be made immediately. "I'll wait," I said with my arms crossed. I then proceeded to stand in front of the register as the gourmet chef behind the goober whipped up my 'food' and handed it to me. I'm guessing it took fewer than two minutes for her to slap some of what Taco Bell passes off as food into a crunchy tortilla shell and toss it my way.

    I ate quickly, walked back to the counter and asked someone with 'manager' on his name tag for the phone number to corporate. "Uh, sure," he responded, turned, and walked back into the kitchen. I waited for a minute or two, but that was the last I ever saw of 'manager'. I approached the goob and asked for the number to corporate. He proceeded to scramble around behind the counter trying to find a receipt or piece of paper to write on, audibly complaining about my desire to contact corporate to some mystery person just outside my field of view. In the end though, he managed to hand me a receipt with the store number and address on it. No number for corporate though... Hmm.

    Fortunately for him I have more than 5 brain cells so I was able to find a complaint line number online. In all I spent 45 minutes in Taco Bell. 30 minutes waiting, 5 minutes eating, and 5 minutes trying to squeeze a phone number for corporate out of the incompetent, rude, vegetables behind the counter. I'll never go back to that Taco Bell again. Store number 2442. Time: 12:02-12:47 on 6/27/2017. The goob was some guy with a speech impediment. Manager wore a blue plaid shirt and was balding or had a shaved head.

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    Reviewed June 24, 2017

    On June 20, my period had just recently started on the 18th, so my boyfriend texted me wondering what I wanted to eat from Taco Bell. I told him a beef burrito, nothing else. He comes home with two, one of them half eaten by him. I said okay and started to eat the one he didn't eat. I felt perfectly fine. June 21, 6 am. I woke up to my boyfriend wandering around my room getting ready for work when my stomach felt churning and my head was pounding. I assumed it was just my period cramps and asked him to get me some **. I took one of them and went back to sleep. At 2 pm I wake up, feeling just a bad as I was at 6 am. But I was gonna stay up and do stuff but every time to stood up I felt woozy. My sister told me to just go back to sleep, which I did. I woke up at 5 pm, my boyfriend was home and gave me my usual period belly rubs. I had dinner later that night and fell asleep.

    June 22, feeling a lot better than yesterday. I woke up around noon and started getting things done around the house. Around 9 pm I started to feel my stomach gurgle, still not no avail. June 23, body feeling hyper. I got things done. One problem was I was sweating profusely but everyone in the house told it was freezing. I shrugged it off and went to my room and turned on the fan. Around 10 pm my stomach was aching, I finally went to the bathroom and out came diarrhea. I kept having to go from my bed back to the bathroom. I was in so much pain but I eventually found a way for me to sleep and slept almost peacefully through the night. Boyfriend had a small nightmare and I had to console him. June 24, Today at 8:20 am I had gone to the bathroom around 15 times throughout the night. Feeling a little bit better now. My stomach has just continuous dull pain now but so does my **. I don't think I'll let my boyfriend get Taco Bell for me or himself ever again.

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    Price

    Reviewed May 15, 2017

    What a horrible place. I went to my local Taco Bell to try it out. I've had it a few times in the past but didn't remember why I didn't go back. Now I do. Talk about a ripoff. Ordered dinner for my family of 5. It wasn't too expensive but still paid a fair amount. Got a range of things. Got it home. Found almost no meat not even the taste of meat. What is going on? Lots and lots of fresh lettuce and tomato a few is. Burritos were overfilling with rice but where is the meat. They asked me at window if I wanted beef, chicken or rice... Why bother asking... Am also shocked that KFC is part of this franchise. Never, never again.

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    Verified purchase

    Reviewed April 19, 2017

    I am not looking for compensation or to vent frustration. I just have a couple complaints. I have tried Tacobell's newest items, and they leave me disappointed every single time. I really like the Crunchwrap, so after seeing the Double Crunchwrap I was pretty amped to try it, so I get it, and my first bite is sour cream lettuce and taco shell, okay? Second bite is the same, eventually I get halfway through and to the smallest amount of beef, needless to say I am hungry an hour later due to no protein. I thought it was a fluke, but have since tried 2 more double crunchwraps, from different locations! Equally disappointing every single time!

    So out of desperation tonight I tried the location listed, simply trying to get a meal to hold me over, I decided to get the chicken POWER Burrito. Okay this must have some meat in it! Well no, it didn't, I opened it up and COUNTED six tiny chunks of chicken in a pile of lettuce and sour cream. I usually don't complain, but it is so extreme that you ought to make your menu more honest because these meals do not represent the product on your menu. YOU ARE CHARGING EXTRA AND PROVIDING LESS. In summary, I have tried different locations through Orlando, Florida and each one delivers food that looks nothing like the product on the menu. If it has double the meat on the menu, it should at least resemble that in the actual product.

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    Reviewed April 14, 2017

    Instead of meat with sauce on the Nacho Bell Grande, they put a dollop of cold hard refried beans on a couple of the chips and put barely any cheese at all on it. It was the worst meal I think I've ever had. Very disappointed. They must be trying to cut corners and save money. My husband did not keep the receipt.

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    Customer ServicePunctuality & Speed

    Reviewed March 23, 2017

    Excellent customer service and really tasty food. They go beyond to satisfy customers and everything is done very fast. It is the best compared to the other food chains in US. I had an awesome experience in West Waters Avenue in Tampa, FL.

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    Reviewed March 15, 2017

    The nastiest Taco Bell ever! Most Taco Bells do not look very clean but this Taco Bell beat all the rest for uncleanliness! On the scale of 1 to 10 it was a 12... the worse! To start with, the Pepsi machine area was horrible I honestly did not want a drink because the caps where the drink flows out are filthy, needing more than wiping, needed to be removed and put in Clorox water and scrubbed and rinsed with scalding water... the area was filthy! The containers holding condiment sauces were filthy, when you put your hand in to get some sauces they felt sticky and dirty! Every table in the store was filthy we had to get some napkins and wet them to clean a table to sit at! The floors were filthy with food all over them! No one working seemed to be concerned!

    This store needs to be remodeled, modernized and cleaned up! We had to be at a meeting at 7:00 pm and did not have time to go anywhere else! The bathroom smells old and dated, the filth was unacceptable! We have patronized this store before and it is never clean! I will not be back! We had friends that got sick eating there a few years ago... now I know why!!! I am going to report it to the FDA!

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    Customer ServiceStaff

    Reviewed March 14, 2017

    My son went in store 694 in Oklahoma City. He plugged his iPhone 6 up to be charged and comes back it's gone. One of the employees stole it. After speaking with one of the managers Justin the phone was brought back. It will not be returned until the police picks it up and it's processed. Also he stated that the serial number had been scratched off the back. The phone wasn't damaged when it was stolen and I don't believe it should be returned damaged. Justin has done an awesome job with communicating with me and being very helpful. But the store should be liable for any damages done to the phone.

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    Staff

    Reviewed Feb. 11, 2017

    I went to Taco Bell a month ago around 8 at night on a Sunday. I pulled up to the drive thru and there was 5 vehicles between myself and the order speaker. So I notice vehicles are barely moving. 30 minutes later I pull up to the order speaker. I place my order. Another 25 minutes until I get to the window and I am pissed. The lady states my order and I ask what the hell is taking so long. She states they only have 2 cooks in the kitchen. This is not my problem that you do not have proper staffing. She tells me how much it will be and I tell her I want my meal for free or I drive away since I had to wait almost an hour.

    She tells her manager I wanted my food for free. He comes to the window and says no. He gives me the same excuse of not having enough workers. So I put my car in gear and drove away without getting any food. You would think they would close their drive thru if you are that short of help to prevent a situation like that. They also could compensate the customers for the inconvenience. You lost a customer Taco Bell!!!

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 1, 2017

    They never get it right. Charged for beef burrito and always get bean. I am tired of calling and tired of having to go back a week later to get what I wanted. They never get it right. I get charged for beef and get bean every time. The order is always the same, 3 taco supremes and a beef burrito and my husband order. Time and time again. My husband's called tonight and ask them, "Does bean go on a beef burrito?" He thought it was the way they come. Really this store service sucks. I am tired of paying and not getting my food. Sincerely disgusted.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2017

    I live very close to the Taco Bell on Condit Road in Morgan Hill and so I get take out frequently from this location. At least once a week, for my family of 7. They almost never include the "extra cheese" which I pay for. It happened again tonight and I'm fed up and frustrated. There was actually less Cheese than a normal which was SUPER frustrating. Called the Manager and he actually muttered some nonsense about how that was impossible because everything is "portioned." Nice.

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    Reviewed Jan. 27, 2017

    Horrible burrito. Whatever it was it was not meat. I opted to have no sour cream, I got some sort of rice and beans and none of the meat I ordered and it was strange. I would suggest when people ask for beef they get that.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2017

    The staff during the day are quite nice and helpful, but whoever the manager that runs this place during nighttime should be fired. The location is listed to be open until 3 am during night. Recently I went at midnight, 3 hours before closing, and they were closed, with lights on and several employees standing around. This is not the first time this has happened. This last time I decided to walk with my cane up to the front door (I'm currently disabled with an ankle injury) and knocked on the door to ask why they were closed. Two staff came up to the door, pointed at my walking cane AND BEGAN LAUGHING. Laughing at me, for being disabled?

    So, I call corporate, who tells me that the district manager will call me back. I've not only waited OVER A MONTH to get this phone call, I never got called back. I called to mainly try to improve my local Taco Bell's service and to provide constructive criticism, and now I'm past this point. Way to make a long time customer feel completely appreciated Taco Bell. I come to get tacos, but instead get laughed at for having a disability.

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    Reviewed Jan. 11, 2017

    1/11/17 10:30 am. Order breakfast burrito, got home, opened up to put sauce on it. And it was a big tortilla, with 1/2 teaspoon of egg, and 1/4 teaspoon of very small crumbled sausage that looked like sprinkles you use for your salad toppings. After reading reviews about food poison, my family will not be eating there again. Especially after today, what a rip-off. So, I pray I didn't get food poison as well. Very gross!!!

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    Reviewed Jan. 10, 2017

    Twice went to Taco Bell on 188th in SeaTac, Washington and twice the order was wrong. I ordered a box of 12 hard tacos, 6 chicken and 6 with hamburger all with sour cream, lettuce, cheese and tomatoes. The gentlemen informed that would be extra. I said ok. Even when picking up our food I reminded him and he said yes all toppings on tacos. Go home and hamburger has all coverings but chicken no. This is crazy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 15, 2016

    As an employee of Taco Bell we are allowed to eat lunch free, so today (like any other) I take advantage of this and order a steak DoubleDilla. Today (2016.11.14) as I slowly begin to eat my lunch, I realize an odd aftertaste. Well I thought it was just 'cause I was really hungry, so I just kept eating ignoring the taste then the odd taste could no longer be ignored and forced me to toss the other half of the DoubleDilla. I just blew it off and clocked back in, not too long after I began having hot flashes (mind you I'm only 18), and cramps that cannot be explained by words while trying to work drive-thru and perform to the best of my abilities. When I finally got off a few hours later I rushed home to relieve myself which consisted of vomiting and diarrhea. At this point with symptoms getting worse my mom took me to the hospital where I was diagnosed with SHIGELLA FOOD POISONING!!!

    As an employee at Taco Bell for a few months I am honestly shocked they are still in business. They are the most unprofessional workers I know. Employees take breaks whenever they want to for more than thirty minutes, they steal food and money, they have loud arguments preventing success in drive-thru, the manager cries when she's overwhelmed and always underbooks the day, forcing us to work like slaves or have her call us in on our off days. They don't wear gloves when making food, they are always on their phones, never correctly clean the lobby, always running out of items (medium cups, hot sauce, napkins etc. - we have to wait for the next truck day), close early, and the thing I hate the most is they put on a show for the "head boss/inspection" whenever they come and every day other than that it's a living hell.

    Honestly, I feel you should come dressed in regular clothes one day for a surprise visit and see how the store is really run (I know we don't do the cash register process right since I read the handbook). Also, our costumers are disappearing, not gradually, I mean in plentiful numbers and I feel this all falls under the management. I know now so many "secrets" about this Taco Bell, that I honestly feel it's nothing but a corrupt business. As per this and other circumstances I feel I was "forced" into resignation, and now have received backlash for not wanting to make this a career path.

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    Customer Service

    Reviewed Nov. 15, 2016

    Ate at Taco Bell November 7 at around 12:00. By 2:00 I was burping up a rotten egg taste. I started having severe stomach cramps around 5:00 with explosive diarrhea that lasted well into the morning. At first I was going to the bathroom every 15 minutes then it was about every 30 until I finally got so weak I called 911. I was taken by ambulance to the ER where I was given 2 bags of fluids, a morphine shot for pain, a shot for nausea and a stomach CAT scan. It was determined from the above symptoms that I had food poisoning! I had eaten a taco that day and that was all! I will never go back to Taco Bell!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2016

    The worst Taco Bell ever. I went today at around 5:00 pm, no line in the drive thru. The speaker at the drive thru is not working since last few days, no notice about it at the drive thru, the screen at the drive thru is not working either. I could hardly hear what the employee was asking me. Somehow I placed the order, went to the window to pay, tried to tell the employee about the hearing problem at the drive thru. She had the guts to slam the window thrice on my face without bothering to hear what I wanted to say. Finally comes back, tells me my amount and waits for me to pay. I still wanted to tell her but she again slammed the window and went away.

    Came back telling me 30 other customers before me had already told her about it. How do I know if she had been informed already? I am not a mind reader. They have no notice put anywhere. Another employee comes to take the money, I asked for the manager. The manager was as rude as her employee and threatening me with calling the police. Ooh I forgot mentioning, the employee is ** while the manager is a ** lady and I am none of that. Could this be a racist issue?

    I asked the manager to tell me her employee's name, she hesitated giving me, eventually did but without last name telling me, she did not know her employee's last name. What kind of people become managers who do not know their employee's last name? At the end she did give me the employee's full name. I call the customer service. They tell me the district or area manager will take 3 business days to call. Employee and managers take less than 30 seconds to insult a customer but the heads take 3 days to call back.

    My husband goes at midnight and still has to wait about 1 hour to get his food with only about 3 - 4 cars in the drive thru. At the end he finds out that the employees are playing with food, throwing it over each other, or either sleeping in the customer area. Ooh btw, I am a regular customer at that place - 4 / 5 times in a week. They know me by the order I place and still get treated this way. I only order veg food / no kind of meat ever and most of the time my food is contaminated and I have to go back to get it replaced. No apologizes for any kind of inconvenience they cause me. I am pretty sure Taco bell lost my business.

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    Staff

    Reviewed Nov. 4, 2016

    Upon arrival to the Taco Bell I was told to look over the menu and someone would be with me, 8 min later I was able to give my order only to approach the window my money was taking immediately. As I wait for my food 11 min later the manager came to the window and asked what did I order, followed by 3 employees that took the same action. The fourth time I was asked what I ordered I demanded to have a refund and was told, "Take your money. No one told you ** ass to eat here." I have never been disrespected in such a manner being a paying customer.

    Two weeks prior I visited the same Taco Bell on Saturday Oct. 22 at 3:27 am and was denied service. Spoke through the speaker box, knocked on the window and no one ever came to serve me. I went as far as calling the police to make sure everyone was OK only to find out that the workers were there they just want to serve me. Based on their actions I'm only forced to believe it is the color of my skin.

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    Reviewed Oct. 30, 2016

    Food Poisoning. Friday October 28, 2016 I bought a #9 which is a Soft Taco and Crunchwrap Supreme. 2 a.m. that night I was so sick at both ends for 12 hours. I knew it had to be the tacos because I hadn't eaten anything else. This is now the second time this year. Never going back.

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    Customer ServiceStaff

    Reviewed Oct. 27, 2016

    I went to taco bell tonight with my family. When I got home and had eaten about half of my food I saw plastic and hair in my nachos. I went back to the store to show the manager, when she came to talk to me she threw the food away and said that I was there 2 days ago trying to say the same thing. I have not been to taco bell in weeks. I was so pissed at this point. It was bad enough to know I possibly ate someone's hair and/or plastic, but to be called a liar and a scam artist by the manager was infuriating. Taco bell's management needs customer service training and they need to drug test the manager, they are obviously hallucinating. They have cameras all over the building, where is the video of me trying this 2 days ago? There is no one because I had not been to taco bell in weeks and will never be back. Horrible customer service and managers are on drugs.

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    Staff

    Reviewed Oct. 24, 2016

    On Sunday night October 23rd, I drove to Taco Bell and ordered some items from the menu. When I arrived home, I noticed that I had received a completely different item than the one I ordered. I notified an employee on the drive through intercom that I did not receive what I ordered and she cheerfully told me to pull forward so they could fill the order correctly. First, the clerk asked me what I ordered. I told her and showed her the receipt. She looked at it and admitted that she may have misheard and instructed me that I would "Have to pay for the new item" which technically, I got charged for an item that I did not order, but I paid for what I actually ordered. No big deal. Ok so I asked if they would redo the order because I had to drive back and by now, the order which was for 2 people was cold. The manager, Brendon ** said "I can't redo your order". He gave me no reason. Imagine my shock. I will never eat at a Taco Bell again.

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    Sales & Marketing

    Reviewed Oct. 22, 2016

    I ordered the XXL Grilled BEEF burrito, expecting beef to be in it. Instead, I was given a burrito with not one tiny piece of beef in it. It was purely composed of refried bean and rice. Refried beans in excess make me nauseous, therefore I had to throw it out halfway through. I opened the burrito after a few bites because I assumed that maybe the refried beans made up only the part that I bit into, and that maybe there would be beef in it somewhere, but found nothing. There was absolutely nothing in the burrito aside from the beans and rice. No cheese, no sour cream, nothing at all. I am disgusted with the fact that I had to pay extra for something that wasn't in the burrito, and the fact that it is falsely advertised and poorly made. I also asked for strictly hot sauce, and was given a bag full of mild sauce and fire sauce, with only one packet of hot. Never received a receipt for my order, either.7

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    Punctuality & Speed

    Reviewed Sept. 22, 2016

    I have recently experienced pretty extreme drive-through wait times. Is there a secret strike going on? No human should have to wait 32 minutes for a burrito. It's just too much. My car was overheating and almost shut off. I deliberately attend many different locations, as a "self-test" to determine whether or not a certain location is worth the time to eat there. I have been incredibly disappointed as of late. I expect nothing more than a chicken power and a misc (whatever's on sale today) burrito. Nothing amazing or special at all, and yet... It takes them 25 ** minutes to assemble... Please... Just please... I can't be late for work one more time.

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    Reviewed Sept. 20, 2016

    Feeling hungry on my way in to work, I thought, "Hey, what about just grabbing something cheap and easy from Taco Bell?" No problem, says I, and in I go to the Emeryville, California Taco Bell in the East Baybridge Shopping Center (3839 Emery St #700, Emeryville, CA 94608). Three crunchy tacos ordered, and even a little donation to some scholarship program "just because," and before I could finish writing my name on the presentation cards for the program, my order was ready. Awesome, because I'm in a bit of a hurry! So, grab the bag, hop back on my bicycle, and away I go! I get to work, and all is well and good. I shove tacos into face and feel better now. That lasted about an hour. After that, I felt a little... "off". A half-hour after that, and I started vomiting a little bit here and there. Not much, just enough to basically make me feel like garbage and ruin my day.

    It's now 5 hours after that incident, and I'm still throwing up Taco Bell. Seriously, it was just three crunchy tacos - nothing extravagant, and nothing I hadn't had a zillion times before from other Taco Bells. I've bought from this Taco Bell before, and have overindulged and wound up paying for it later, but never anything like this... from just three crunchy tacos. They also didn't have that classic "Taco Bell" taste I had grown up with... have they changed their ingredients (again)? I don't know... all I know is that I am not pretty much put off of Taco Bell for the rest of my life now.

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    Reviewed Sept. 14, 2016

    I ordered a ground beef chalupa and a bean burrito. I actually measured out the beef and it was 1 1/2 tablespoons and the burrito had 1 tablespoon of beans on it. I am not joking or exaggerating. I stopped at the late night drive up as I was coming from visiting my wife at the hospital. I had such a craving for what I ordered and would have returned the food but it was after 12:30am and I was already at home. I will never use another late night drive thru at any Taco Bell anywhere ever. I cannot believe the help actually had the nerve to send these out. If the company does not respond to this, I may very well never eat at this taco bell (or even others) ever.

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    Staff

    Reviewed Sept. 9, 2016

    While having lunch at a Taco Bell in Eagan, I bit into a burrito and bit into a hard substance breaking my tooth in half. I reported it immediately to the manager on duty, but unfortunately I swallowed whatever it was that broke my tooth. I have just been informed by Taco Bell's insurance that they deny the claim as the substance I broke my tooth on wasn't found and I have no proof other than going to the dentist the next day to have half the tooth extracted and a history that the tooth was a stable tooth without cavities or other flaws. The dental bills will be several thousand dollars, all for eating at Taco Bell and trusting that their food is safe and free of foreign material. I will seek through conciliation court my dental bills that I will accrue, very frustrating after serving other people in public safety for 25 years and the military.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 26, 2016

    I have visited the Taco Bell in Huntington, NY frequently. The last 3 visits have been disappointing. Since I work late at night, it's one of 3 establishments that are open late. My order was simple: 4 bean burritos, no cheese, add tomatoes. The wait time was longer than it needed to be at this time of night. I figure teenagers are back there screwing around. When I got home, burritos had no red sauce or tomatoes (which they charge $1.20 for). Not to mention at the bottom of the bag I found a dried out pen and a tater tot. Wtf?!! Does customer satisfaction not mean anything anymore? I've given this establishment enough times to get their stuff in order (furthermore it doesn't seem they give a hoot about survey feedback) since nothing has changed. Moving forward I'll go to Domino's or White Castle. At least they get my order correct each time I visit them and their staff is friendly. Good riddance Taco Bell!

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    Customer ServiceStaff

    Reviewed Aug. 17, 2016

    I ordered food online to the wrong restaurant. Somehow, when that happens daily and money is automatically refunded to their card, I never received that refund. I got several phone calls and emails from an upper management guy named Brandon, who intercepted my online "contact us" form. I didnt think anyone even read those! What an awesome feeling - my less-than-ten-dollar refund was being treated like a multi million dollar faux pas! I have a new vested interest in the future of this company and their commitment to superior service!

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    Reviewed Aug. 10, 2016

    I visited the Taco Bell in Rocklin, CA (corner of Sunset and Park Drive) on Friday evening, August 5th at around 8:30 pm. I ordered two original tacos and a cheese quesadilla, minus the creamy jalapeño sauce. After arriving home I ate and everything seemed fine. Went to bed around 10:30 pm. Woke up at 4 am with severe stomach cramps and nausea. I ran to the bathroom and had explosive diarrhea. I felt dizzy and weak and could hardly make it down the stairs. Once I made it downstairs, the vomiting started and was intermittent with the diarrhea throughout the entire day, into the evening. I had horrible body aches and couldn't get comfortable. I literally felt like I was on my deathbed.

    All day Sunday, same story. Vomiting finally subsided, but the diarrhea did not. Monday, in bed all day, still running to the bathroom every 15 min and husband had to stay home from work to help with the kids. It is now Tuesday, feeling better, still weak though, just not feeling myself. I was absolutely fine before all this started (no health issues) so I can only come to one conclusion here... FOOD POISONING. Makes me very uneasy to have to report this local business, but this is an extremely serious matter. This Taco Bell location needs to be inspected thoroughly so this doesn't happen to anyone else.

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    Reviewed Aug. 5, 2016

    I am so sick of Taco Bell 4191 Tates Creek Centre Rd., Lexington, Ky, 40517-3059. My family and I placed our order at 10:41:32 pm. The lobby closes at 11 pm, but the drive-thru was so backed up the line was to the main road so we went in to get it quicker. The cashier took our order. He rang it up wrong (this is only the 5th time or more this has happened). We always order the same thing and our quesadillas to be Well Done. We waited for 20 minutes for our food which was fine because we thought it would be fresh but it wasn't as usual. They only took that long because there were 3 other orders behind us and they wanted to make them all at once, so our food was sitting there for a few minutes getting cold as usual. When we got our food it was wrong because the cashier rang it up wrong which I didn't notice until then. So I told the guy who made our food it was wrong and he just told us to keep the Quesarito and he would make another quesadilla for us.

    When we looked at our quesadillas they were not well done - the cheese was not even melted, and one was supposed to be steak and wasn't, so my husband took them back up there to be made well done, since telling them two times before did not matter to them. Since the guy had to make the quesadilla again the manager went up to my husband and asked what the problem was because I had already told them it was wrong. She got rude with my husband, because they messed up our order twice and blamed us for the order being wrong. After they eventually made it right another 20 minutes later she was trying to argue again with my husband. When she walked away she kept saying stuff under her breath. Also when we asked it for well done she cooked it so much it was burnt and my husband could not finish his food. This happens to us 99% we come up there. We go to this location at least twice a week.

    We have been going to this location for 10 years and the last year or 2 it has been awful food and terrible service. I think we have gave them more than enough chances to get our order right. All we want is the correct food and fresh food. Is that so hard to ask for? I have went on the website and emailed a few times. We even called the store itself to see if they can explain to us why our order is always wrong. No one ever responds through email or a phone call and when I talk to them they do not have a answer for us. They just tell us to drive back up there and they would make it right this time (which we have and they still messed up our order). They have never apologized for anything, when they make a mistake. It is always the CUSTOMER'S FAULT. If I could get a hold of the district manager I would but there is no number to be found.

    I really think this company needs to be careful of who they hire for management if they want to keep their customers. I have never been to a fast food that the employees were so rude if you ask them to make your order correct. Also I have never been to a fast food place where the order was wrong almost every single time.

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    Reviewed Aug. 2, 2016

    They sold me a triple layer burrito thing and gave me 2 sauce packs (I wanted more) but the kicker is that I didn't get any napkins!!! Check other comments, seems to be a trend. ** TACO BELL.

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    Reviewed July 28, 2016

    I am at my wits end with this journey and have done everything I know to do to attempt to resolve this. Now I must tell my story and expose this for what it is and continues to be. Below is a summary of my crazy journey that continues today as I wait for resolution. It just would take more than space allowed to share with you everything that I have gone through and continue to go through with the Taco Bell in Alameda CA and local franchise, Golden Gate Bell and all involved. I have dates, names etc although I will not post those here. I will use initials.

    On 05/11/2016 at about 10:50 A.M. I went into my local Taco Bell to purchase a food item and a cup of coffee. I in no way intended to cause this business any grief nor was anything that transpired pre-meditated. I simply went into Taco Bell to purchase the above. When I ordered these two items the person, C.J., assistant manager, that took my order # ** asked if I wanted cream for my coffee. I stated yes! Asked how many, I stated 4. He asked if I wanted it sweetened. To explain, I in most cases have a severe reaction to sweetened products. I suffer from severe ocular migraines that cause my vision to be obstructed and I throw up and everything else that goes with a migraine. Not only that I can become very ill for days. My blood pressure and pulse rate shoot up. I can have residual headaches for days and sleep as much as I can. I can have these reactions to other items that might be used by eating establishments

    Over the years and with my doctors help I know the "triggers" and try and stay vigilant. My son had a severe peanut allergy so for many years. I have been an advocate for education and I pro-actively speak up to avoid the result. So that is what I did. I adamantly and vocally (everyone heard me) told the assistant manager to please please please not put any type of sweet anything in my coffee. I told him that these things can trigger severe migraines for me and cause me to become extremely ill. I was not being rude. I just feel that it is my responsibility in a situation like this and otherwise to be clear and precise. Especially since he brought it up. I was a bit embarrassed although I had to make this clear that I did not get harmed.

    When I got my order there were no individual creams. Again he had asked me how many creams I wanted and I stated 4. The receipt I have attached reflects exactly that. I questioned him about it and he said that he put 4 Creams in my coffee. I sat down let my coffee cool down a bit and took two drinks of the coffee. I immediately realized that there was something very strongly sweet in my coffee. I asked him what he had put in my coffee as there was something very sweet in it. At first he denied it. He said he just put 4 cream in it. I was insistent that there was something sweet in my coffee.

    I started to get worried and again was very vocal with him. Customers and staff heard everything. I asked him to show me Exactly what he put in my coffee. He brought me the item that he put in my coffee. I was livid! It was sweetened liquid "CoffeeMate" artificial substitute creamer. The proof was there. Not only did he Not put cream in my coffee he put a foreign product in my coffee that I did not ask for. A non dairy substitute and sweetener. I told him do not put any type of sweetener in my coffee. Taco Bell knew that I would be harmed because I told them I would. They also misrepresented a product. I asked if they ever have cream and he told me no that his district manager does not allow that to be ordered. I questioned him several times.

    I went home, was very ill, called the doctor, made an appointment as my blood pressure at that time was very high as was my pulse. I have a machine at home to monitor. I had a severe headache and was throwing up. I could not get into the doctor until later so I just laid down and tried to sleep. The headaches would subside a bit and then continue as they always do. My doctor increased my medication for BP. To this day I am still on the higher dose. Taco Bell and its representatives just want me to go away and I will not.

    What has transpired is just too much to type here. I had never had to deal with a food franchise in this regard and when I started on my journey I was a bit ignorant. I have spoken to B.N., C.E.O's organization at 1 Glen Bell Way in Irvine, I have had endless conversations and sent endless emails to the franchise Golden Gate Bell of which this Taco Bell at 2651 Blanding Way is located. Originally I wanted to just speak with someone in authority to express what a nightmare this had been and to let them know that I am a consumer advocate and Taco Bell must take this serious. They did not! Their folks that answer the phone took my complaint. I told my story and I told them that I did not ask for this. I simply wanted a food item and coffee.

    Eventually after several conversations I asked for a call back from someone higher up. After a bit a Mr. **., district manager called me. Again I told him what happened and I speak the truth. He was not concerned and in fact told me I would have to speak to the insurance company. Again I was a bit naive, not any more. Between talking to the district manager and having contact with the insurance company someone from Taco Bell, L.E. called me. I thought she was from the insurance company. She stated no she was from H.R, I do believe. I told her that the district manager had referred me to their insurance company. I again told her my story and she said that she wanted to welcome me back to taco bell and offered me a couple of food coupons. She was aware of the incident and she told me that yes the assistant manger did put that in my coffee. There were witnesses to the incident/conversation so she could not deny it.

    When she offered me the coupons and with her not being concerned, that is when I knew... You bet I want talk to the insurance company. What an insult. That was their resolution. I do believe they were and still are trying to keep me quite about this. Taco Bell upper management took me on this journey and I just followed. I did not ask to speak with their insurance. I wanted them to address and fix this. I became educated quite quickly. Well things have changed now and this has all evolved over two months. Their insurance company did call me and then stalled. When she did call me she was Very rude.

    I finally talked to supervisor C.J. He was cordial enough and being that Taco Bell had brought them in mix and things just kept dragging and no one was listening and their remedy was a couple of burritos, I decided to move forward with him. I have done plenty of research on food allergies etc although not on something like this involving the food industry. Many years ago my son had passed away and another was at fault. I learned quickly that insurance companies regardless are not one's friend even in the death of one's child. I do not believe that bitterness and anger accomplishes anything and as the insurance company's original employee was Very rude. I set the tone with the supervisor and gained agreement that we would at least be cordial. Now I think that the insurance company mis-read that as this guy is a pushover and we will just table this and play games.

    They have taken this time to try and get all their "ducks in a row". I think they fired the assistant manager to possibly shut him up. I am sure they now offer cream and are quite aware that they are at fault. They again have had two months of stringing me along with their insurance company to try and clean their end up. They don't care what happened to me. This has evolved so much. Taco Bell is not listening. They are not taking seriously. What of all the other folks before me? What about anything else they were being false about and now trying to cover about.

    Why did they just tell the public what they offered and let the guest choose if they wanted the product? Maybe cutting corners? I don't know. I now understand that they need to be responsible for what they did and what they caused and they need to fix this. I told them as as long as they did I would try and work with them. After over 2 months have thrown me a bone... They want me to go away.

    As I type this I am waiting for their CEO of the franchise here Ms. M.S. to call me. She was out of the office and I did speak the person. Her phone message left to speak with. That person sent me someone in H.R, C.F. who just sends any of emails straight to the insurance company. I have pleaded and pleaded with them. I will not be silent about this. They will not take this seriously and as much as I try and communicate with them it falls on deaf ears. I think I am worth more than a couple of free burritos.

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    Reviewed July 25, 2016

    In the picture they display in the menu I saw a burrito with visible pieces of beef for 3.49 I thought is a good deal. Ordered one. After a few bites I realized I don't have any pieces of meat. I opened the burrito and what was supposed to be a 5 layer burrito, was merely a one layer burrito with no beef in it, but what made me really mad was that it was served to me without a napkin and my whole face was smeared with it. I spoke to the manager who kept looking somewhere else and not reacting to what I was saying. After a long wait he asked me if I would like something else and I refused.

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    Reviewed July 17, 2016

    I went to Taco Bell store #020901, 1015 1st Street, Coos Bay, Oregon 97420. They were pretty busy, but only 1 person working the register. She ran off as soon as got to the counter, said she'd be right back. She came back quickly. I started telling her my order, when I was done she asked me to repeat it as she hadn't entered any of it in the register. After repeating it 4 times, she finally had it. When paying, I told her I had exact change but had to look in my purse for it. She said she can wait, she has all day. I looked behind me and saw a long line forming.

    Got my food, BEEF burrito supreme, steak and potato burrito and 12 tacos. The beef burrito had not a single speck of beef on it. The steak and potato burrito? Not sure what it was, I found 1 little slice of steak and no potatoes at all. Still not sure what it was. It took About 15 minutes to receive my to go order. Needless to say, I'll never eat at Taco Bell again. This is not the first time I've had problems with them, usually it's the wrong items and almost invisible meat. I only eat fast food a couple times a year, so I'm sure they won't miss my business. MEAT EATERS beware.

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    PricePunctuality & Speed

    Reviewed July 9, 2016

    They charge a dollar more for a chicken taco salad. Very little chicken. Shortly after consuming I became nauseous and developed a stomach cramp. This is my first experience with fast food in several years. Fast food restaurants are truly very bad for your health. No wonder 40 percent are sickly and obese.

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    Reviewed July 5, 2016

    We go to this Taco Bell often. This morning, my wife saw a ad on tv, (local cable) for a Breakfast Burrito for $1.00. When we ordered when 4 BB's the DT menu board was not working, the lady said over the speaker it was $8.xx with 1 lg. coffee. When asked about why they cost more than they were advertised, they said it was because they were a franchise operator. We complained that we had ordered special ad items in the past and it was never a different price. We paid and took the order and went home to eat.

    These items were not up to TB's usual standards in Quality or Quantity, and certainly not worth $1.00 much less the $1.49 they charged us. I think this place must be having trouble doing business legally, so they are resorting to ripping people off to make up for their ineptness. I guess we are done with TB. Really angry they wasted our time and money with false advertising. This is what we always called "Bait And Switch", I believe it is illegal. And no we do not want any free food, keep your crap. We don't want to do business with a corporation that rips us off!

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    Reviewed July 2, 2016

    Woodlands TX on Six Pines Taco Bell waters down Taco Supreme, tastes bland, drippy, watery. I spent lots of my time writing Taco Bell Corp website about my bad experience and suggested they do an inspection, then my computer locked up on the Corp site. HHMM. So much for my complaint to Corporate coz it has dropped. I am exhausted trying to complain about their bad food and higher taxes compared to the nearby Rayford Rd Spring TX store.

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    Staff

    Reviewed June 27, 2016

    Cheating! I bought quite a few orders from Taco Bell at Cypresswood location in Houston 2 weeks ago. They forgot to give me my 3 pcs of my burritos. Being a dollar menu, it was not worth my trip back. Yesterday, I went to their Cornerstone location, paid for 6 burritos. Having been cheated I counted my items this time!

    They only gave me 5!!! The lady turned red like she knew she was really purposely doing it. Come on now, are they really doing this in purpose? I know they do this at times at Popeyes, having to count your chicken is a mess. So buyer beware, count your items first prior leaving.

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    Staff

    Reviewed June 5, 2016

    I heard from a friend that Taco Bell can "veganize" their burritos for you. I didn't believe it because I live in the Philippines and we are a meat eating country and vegans are really rare here. But I still went to their branch in Gateway mall and ordered a burrito and requested to make it vegan. To my surprise, they know what vegan is and even clarified if I'm vegan or vegetarian. Then they gave me a vegan burrito (extra refried beans)!!! I'm glad that I didn't have to elaborate what should be in the burrito and what should not be included. Taco bell's staff is well trained!

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    Reviewed May 26, 2016

    Bruh I brought one taco... After the first bite my throat started tightening and my stomach was killing me. It then had this acidic aftertaste that wasn't appetizing. It's now around 6 hours later and the pain is just getting worse.

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    Punctuality & Speed

    Reviewed April 26, 2016

    I, too, do not usually eat fast food. Order the 3 Dorito Tacos in West Allis, Wisconsin. Two days later ended up with diarrhea. It is now 6 days later and my stomach is gurgling like you wouldn't believe... The hard shell taco was wet in the paper container, was leery but thought it was the meat, but I ate it. Found some blood in the stool and got scared but it is now 4 days later and haven't seen any. My first full bowl of soup and stomach is very gurgly. We will see how I fare. I, too, will not be eating at Taco Bell ANYMORE. Once in a blue moon, I eat fast food and frankly, that is why...

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    Reviewed April 23, 2016

    WATCH OUT FOR THE #9: I am 56 years old and eat Taco Bell 2-3 times a month in my hometown. Never had a problem before. I am very healthy, work out 3-5 times a week and generally avoid most fast food. I have not had a flu or a cold in over 25 years, and cannot remember the last time I got sick from eating bad food. On April 19th Tuesday evening 8pm, I went to the TACO BELL in Atlanta, GA at the 50 Celebration Drive location and ate a #9. I went to bed at about 10pm and then tossed and turned miserably and uncomfortably all night long while my stomach was cooking a deadly gut bomb.

    The next morning at about 7:30am and could barely get out of the bed I was so sick. I then went straight to the bathroom and began a violent session of serious puking and non-stop diarrhea. The diarrhea was so hot it felt like a blowtorch on my rear end. I was on my deathbed for about 72 hours until the nightmare was over and my body is still returning bad to its usual state of good health. I WILL NEVER EAT TACO BELL AGAIN.

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    Staff

    Reviewed April 22, 2016

    Be careful at the Bridgeville and new Washington, PA locations. An assistant manager was witnessed threatening to strangle employees and get them fired because she didn't like them. Not only did I not want to hear her screaming when I walked in the store, because of her the other employees could not finish my order in a timely manner. Instead I spent 15 minutes listening to Katrina yelling and threatening, but she couldn't pick up a taco and put it in the bag. I'm disgusted that the employees have an assistant manager who won't lose her job, but I'm sure the employee who never said a word back to her will. Horrible business politics at work, someone needs to write her up or find someone who won't make the business into a WWE wrestling match.

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    Staff

    Reviewed April 13, 2016

    Service: Taco Bell has service ranging from "satisfactory" to "Hey, that lady was really nice". Just like most other fast food restaurants. Variety: Excellent. Almost too many menu items. All of them taste nearly the same, overpowered by a synthetic food taste. I think it might be the MSG. Value: Excellent. You get a lot of food for your money here. The Beefy Fritos Burrito and especially the Nachos both taste good enough and are only $1. Taste: Not the best. Nothing tastes fresh, but I'm okay with that. It's the synthetic taste that overwhelms the food that I have a problem with. Everything is packed with sodium. Their beans are gross. The worst is sometimes when their nachos aren't fresh, they stick together and taste like they were made of the synthetic taste I previously mentioned.

    Overall: Okay. I don't think they deserve 1 star. But Yum! Brands has completely ruined this chain like they did to KFC. The freshness and quality of the food has gone downhill. Suggestions: Have a few "fresher" options on the menu that actually taste good. The cantina power menu is gross. The BOSS Nachos were excellent - everything tasted fresh; I was extremely surprised by how good those things were and you took it off of your menu.

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    Customer Service

    Reviewed March 30, 2016

    Over the years I've stopped going to TB due to the "poor" amount as well as "quality" of the, if you can call it food, exactly like all the reviews here I've read. Recent example: went thru a TB in Oregon, ordered a combo, a burrito supreme and a taco. When I opened the burrito I was appalled that it costs too much. There was "nothing" in it. I went inside to MGR, opened it up on counter and he says "ok, make this guy another one," then he says "you can take the other with you," and... yes "ATTITUDE." Email a complaint, now the MGR has left me a VM for 2 days straight... hhhmmmm.

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    Reviewed March 25, 2016

    The OKC Taco Bell at Rockwell and I40 has become the worst in the metro area. The last visit was my last visit. The $8.00 worth of Taco Supreme had less than a pencil sized meat content. When I took them back with one bite out of each just to see if it was a one off, the ** store manager rolled her eyes and gave me attitude. This is not the first time this location has been a disappointment. I didn't get upset or respond negatively, I just said "I won't be back" and left the remaining order on a tray. The entire staff are ** and have done a complete 180 since the last manager and staff. As consumers, we have a choice. Not allowing the perpetuation of terrible value in conjunction with terrible customer service is something we should take a stand against to force a better corporate mindset of the expectations of the consumers that keep chains like Taco Bell viable.

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    Customer ServicePriceStaff

    Reviewed March 5, 2016

    For the fourth time in as many months, my local Taco Bell has given me cheaper ingredients than what I ordered! The first time it was a steak chalupa I ordered, and they gave me a tiny speck of beef. It was clear it was on purpose because it was one tiny 4th of an inch piece of beef (not steak). When I went back to report the mistake to the manager, the manager went into the kitchen to correct my order and the cook came to the window and stared at me without saying a word, one of the most unprofessional things I've ever seen.

    The other three times I ordered a steak chalupa and they gave me beef instead and was clearly charged for steak on the receipts. It's to the point they are doing it on purpose so the cashier can pocket the difference in money or this Taco Bell location is taking in all the extra money since it is a whole dollar difference in price. And to think if they have done this to me so many times they must be doing it to many people a day. I have reported the issue on Taco Bell surveys and requested a response but have not received any communication yet.

    What's so irritating about this is they have not responded to me. If I ordered a steak product at any other food location and got chicken instead they would make it right especially since there is such a difference in price. The 4th time it happened I got my order and even checked one the chalupas to make sure it was steak in front of the cashier, then I drove home just to find out the second chalupa was beef instead. I drove back to the Taco Bell and handed the receipt and beef chalupa to the cashier and asked the "manager" how could a clear order for 2 steak chalupas, have 1 steak and 1 beef. He had no response but "I'm sorry." It's clear to me this Taco Bell location is doing this to customers on purpose. No other food business could sell the wrong product over and over, charging more money for it and stay in business.

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    Reviewed Feb. 20, 2016

    I am very pissed about Taco Bell's experience. I went to dinner with my friends at Taco Bell for a cheap experience and my friend had ordered before me and she got a burrito and they were very rude to me since I had blonde hair and both my friends are brunettes. They didn't give me burritos because they said they ran out of nacho cheese but my friend (brunette) who had ordered after me ordered the same thing and he said "that will be right out" and gave her her food without hesitation. If you are a blonde, I do not recommend Taco Bell for you.

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    Reviewed Feb. 14, 2016

    It was the worst place I ever went to! There were homeless people there like it was a homeless center. There was even a guy sleeping there. And the food was even worse! Some of the chips were all rotten. And the cheese roll up things had rotten peppers in it or something. Never go to the Taco Bell I went to if I were you. If you want to know, it's the Taco Bell in Stockton, near Panda Express.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2016

    I went to Taco for lunch while at work. I ordered the blt slider. Once I got it I noticed no bacon was on the blt. I called and the manager said she would replace it... so the next day at lunch I go pick it up. Once I got back to work I noticed my was full of hair... globs of not just a strain here and there. I immediately called the manager and as I am talking to him I am still pulling hair from my mouth! He told me this was unbelievable! He was very, very unprofessional and I have filed complaint with the headquarters... We shall see what they do if anything! They have defiantly lost me as a customer!

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    Reviewed Jan. 26, 2016

    Over the weekend, Snowzilla snow storm had me wasting at home. Monday, ate a piece of toast & Coffee until in the evening, stopped by Taco Bell at Brainerd Rd & Hwy 153 to grab an evening meal. Ordered a Taco Supreme & Supreme Burrito. This was around 5:30 pm. By 8 pm started suffering terrible heartburn. By midnight, suffered from explosive diarrhea and vomiting. This lasted until 7 am the next morning. Terribly shaky and left weak. Feel as if someone repeatedly kicked me in the gut from the ribcage down to groin. Chilling. Feverish. Bloody, watery diarrhea. I wash my hands after every toilet break even at home so do not think this is a stomach virus. I was feeling fine and in good form before symptoms developed.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2016

    Business: Taco Bell. Address: 313 Tanger Blvd. Locust Grove, GA 30248. The worst service I have ever encountered. I've never felt so discriminated against and ashamed by a group of staff members. There was a simple miscommunication which torpedoed into a high school drama. I ordered nachos with my food. The staff forgot to add it to my order - no big deal. I requested them to add it to my food and offered to pay the difference. The staff member, who I later found out was actually a manager, felt offended for some odd reason and showed me the nastiest attitude. I have no idea how or why she felt insulted by any part of our discussion, but she started gossiping the minute I sat down. I heard her say, "see that girl with the brown hair and blue dress, she's a **." Within minutes, the entire staff, with the exception of a couple people, was pointing and laughing at me. I was appalled.

    I contacted Taco Bell Headquarters 3 times with this complaint and never heard anything back. They "flagged" it with the promise of a response from their Guest Service Department but failed to follow through. I didn't want any type of compensation, but simply to voice my opinion as a loyal customer of 20 years. It's sad when a corporation feels that the popularity of their food compensations for decent customer service from a local level all the way to headquarters. I'm in hospitality management, and am shocked that any type of manager would hire members like the ones that work for this particular Taco Bell. I will never return to this location.

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    Reviewed Jan. 11, 2016

    On the run with errands, grabbed one taco to hold over hunger. Within hours had extreme stomach pains, intense diarrhea and vomiting for several hours. Currently admitted in the ER. What in the world is going on with Taco Bell?

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    Reviewed Dec. 21, 2015

    Ordered the nachos and three tacos. Soon after that, had stomach pains all night. Won't be eating there again.

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    Reviewed Dec. 20, 2015

    2 days ago ate 2 beef tacos from Taco Bell on Crown Valley, Laguna Niguel, CA. I became sick within the hour of eating and continue to have severe lower abdominal pain. Missed a Christmas party tonight. Why are there so many complaints about Taco Bell and nothing is done? Don't we have food inspectors? I won't allow my family to eat Taco Bell ever. Not worth the pain. What is in that meat??? Gross.

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    Reviewed Dec. 15, 2015

    Sick, ill and vomiting, 12/14 & 12/15/15 after eating chicken at Taco Bell #029831 Stadium Way, Pullman WA on 12/14/15. Drive-thru order, chicken quesadilla & chicken quesarito. My daughter took a bite of her quesadilla and immediately remarked that the 'chicken tasted weird' and she put it back in the bag. Said she had 'no appetite to eat it after the bad chicken taste' and she didn't finish. I on the other hand was hungry and ate the chicken quesarito which are highly seasoned with sauce, sour cream and rice. Woke up at 3am with massive stomach pain, bloating and nausea only to spend 30 minutes vomiting. Still sick almost 12 hours later with stomach pain, acid taste and feel. Can still detect the peppery sauce in my gut. Missed work today. Daughter not feeling well, still hasn't ate breakfast at 12:43pm.

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    CoverageSales & Marketing

    Reviewed Dec. 4, 2015

    An hour ago I went to Taco Bell with my basketball friends. I got a boss wrap and some Cinnabon delights. Ten minutes later I had stomach cramps and my friend who ordered a quesadilla puked outside. Taco Bell most likely uses dog food in its cooking and I will get Ebola and die. It should be closed down and everybody working was nice but their food is toxic. Also the game to win burritos is just a scam to poison you because my friend won four in a row and he also feels sick. I would rather eat a Big Mac covered in snot then this garbage. At least I won't get sick.

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    Reviewed Nov. 29, 2015

    I went to the Taco Bell on the south side of Deland, FL. It was around 9:30 PM on 11/27/2015 and I ordered a Cantina Bowl with extra cheese and no guacamole. Very fast and efficient service. Went to sleep around 11 & was awaken around 2:30 AM by EXCRUCIATING pain in my stomach. It lasted about an hour because I thought it would go away before I had diarrhea. This lasted until around 8 AM. Felt very weak, cold, & could hardly stand. NEVER will I go back to Taco Bell!!!

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    Reviewed Nov. 25, 2015

    I brought home soft tacos from Taco Bell and sat down to eat them and in my first bite I found a hair. Not sure how you feel about finding someone else's hair in your food but for me it just kinda grosses me out, unless it's my own hair. I could not eat the rest of my food because I was afraid I would end up eating another piece of hair.

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    Reviewed Nov. 23, 2015

    Yesterday I went to Taco Bell through the drive thru, I got 4 tacos. When I ate the tacos at home they looked very suspicious but I ignored it and ate them. Two hours later, I'm in bed with stomach cramps and getting out of bed non-stop just to throw up, and because of that I got zero sleep, and my stomach is still aching and I just sit near the bathroom door. There is NO WAY I am EVER coming back again. I warn you whoever is reading this, DON'T GO TO TACO BELL unless you want to SUFFER what I suffered.

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    Reviewed Nov. 23, 2015

    Last night I ate 2 soft tacos and one tostado with the spicy sauce on the side and 4 mild salsas. I have been sick and vomiting and can't keep anything down, even water. Taco Bell has been all I've eaten for at least 6 hours before I got sick. There is something very wrong with the food. Perhaps imported meat?

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    Reviewed Nov. 19, 2015

    After ordering not just 1, but 2, dorito tacos (because their tacos are so small), they were so soggy and gross. Not shortly after my stomach hurt and I had food poisoning all night long. AWESOME.

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    Reviewed Nov. 13, 2015

    I have been sick for the past two days since eating taco bell. There is no way Taco Bell should still be in business. I normally do not write reviews this time I had to after finding the numerous complaints on line. A consumer is going to be killed from this food poisoning by Taco Bell. I went to the Taco Bell in Murfreesboro, TN on Memorial.

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    Reviewed Nov. 11, 2015

    Meximelt - My granddaughter ate at the Pflugerville location on 1825 Pecan street on 11/10/15 around 8pm and 5 hours later was throwing up and having stomach issues.

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    Coverage

    Reviewed Nov. 9, 2015

    So when did Taco Bell decide to start adding what tastes like smoke flavoring or BBQ sauce to their recipes? I've gone there a few times in the past year and keep on expecting their food to start tasting normal, but it has tastes like liquid smoke or an odd flavored BBQ sauce every time. Is this a way to cover up an even worse flavor or just a failed attempt at Tex Mex? Regardless, I am happy we have a Taco Johns in our area because this just give one more reason for it being referred to as Taco Hell by some.

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    Reviewed Nov. 3, 2015

    I had Taco Bell for the first time in my life. I ordered "beef" nachos & a hard taco. A few hours later when I got home I had terrible stomach pains & diarrhea. I WILL NEVER recommend eating here!! I always heard bad reviews about Taco Bell but people ate it anyways so I gave it a try, that has by far been one of the worst decisions I've ever made in my life.

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    Reviewed Oct. 22, 2015

    Me and my husband got Taco Bell breakfast. I mean it's taco bell. Should they be able to make a breakfast burrito. WRONG. I never thought you could mess up eggs. The food had zero taste and within a minute or two after eating my husband was nauseous and I threw up. Don't waste your money. Maybe they will stop fooling people with their knowledge of burritos and lack of with good breakfast food. It's been an hour and my stomach is still just turning. Don't waste your money. I'm so sick.

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    Reviewed Sept. 28, 2015

    On Friday September 25th in North Lauderdale, FL. on the corner of McNab and Rock Island Road, I reluctantly went through the Taco Bell drive thru. I ate a Tostada & 3 hours later, I had full blown food poisoning for the next couple of days.

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    Reviewed Sept. 17, 2015

    I went to Taco Bell in Leander today all I wanted were 3 hard tacos. How can you get that wrong? A few minutes after I ate I had severe stomach pain with diarrhea. It felt like I got the flu and my stomach was about to explode into a million pieces.

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    Reviewed Sept. 16, 2015

    I was at the Taco Bell drive through in East Ridge Tennessee on 9/16/15 at 4:00 and I had ordered 3 soft taco supremes with no lettuce and I just got meat and cheese and this has happened many times and I highly don't recommend this restaurant to anybody and I do recommend new workers that can actually do their job right and make the food right. I have been a very unhappy customer thousands of time. I've probably been there once and they got my order right. I am very unhappy with my order. I suggest to lower their pay till they can actually work without having problems. Thank you.

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    Reviewed Sept. 14, 2015

    Dropped into my local Taco Bell on west 7th street and Davern Ave in St. Paul, MN on 9/11/15 at about 4:30 pm. Ordered the usual: 2 hard shell tacos and burrito supreme. Then the waiting began. There were 3 teens ahead of me and a lot of drive thru customers. The drive thru orders were going out quickly. After ten minutes, I asked if my food is coming. I was told there were several orders ahead of me and they were short staffed. Five minutes later, I asked how much longer will my order take. The response was, "I don't know." I replied "wrong answer!" and demanded my money back. I was met with more excuses. I demanded my money back two more times. A worker advised I should have used the drive thru. My card was reimbursed. I stated, "unacceptable service" as I left for the LAST TIME. I experienced the same lousy service a couple of years ago...exact same scenario. The service is usually pretty good, but when it's bad, it's bad..

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    Reviewed Sept. 13, 2015

    We had out-of-state company for the weekend and today we had planned to stop for breakfast on our way to church (9/13). We first went through the Taco Bell in Roland, OK, and ordered a bacon crunch wrap and three steak grand scramblers with drinks and cinnamon delights. We were told they were out of eggs. Ridiculous for a restaurant not to be able to fill an order unless it has poor management.

    We left and headed to another Taco Bell in Fort Smith, AR, which was closer to our church. We pulled up through the drive thru and asked if they had eggs as we just left another Taco Bell that didn't have eggs. The girl stated they did have eggs but were out of sausage. We placed the same order as stated above and waited as there were two other cars in front of us. The car in front of us got tired of waiting and pulled out and left. When the car at the window finally left, we pulled up and were told that they couldn't fill our order because they had run out of breakfast.

    My husband asked why they took our order and had us wait all that time if they couldn't fill the order. We left and had to cross Grand Avenue to McDonald's to finally have an order filled. We were embarrassed in front of our friends from Alaska who must think we live in such an uneducated part of the country even though they did not use those words.

    Please train management to place orders to have food enough to feed customers. Taco Bell will definitely be remembered as a place to avoid in the future. Maybe if customers learn to support the restaurants that have enough food to fill orders, then Taco Bell will be able to have enough food for the ones that don't know they have LOW projected percentages of anticipated customers! The next step is bankruptcy people, and you caused it yourself!

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    Reviewed Sept. 10, 2015

    Ordered nacho bell grande and it only had about a tablespoon of meat and no cheese and the five layer burrito had sour cream on it after requesting there not to be any. They also didn't provide a receipt. Called management and s/w a Cory and she advised to come back and order another free meal so we went back a few days later and not only did Cory fail to put our name down in "the book" but the other manager Nicky was very rude and said no Cory works there. When asking her name and how could we make this right she replied "Nicky and you can call 1800tacobell" then closed the window.

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    Reviewed Sept. 4, 2015

    I wish there was an option to put zero stars. I ate at Taco Bell the other day in Pennsylvania and I order 2 tacos. Meat, cheese, lettuce, tomato... I took one bite and instantly felt nauseous. Sorry for the graphics but I no lie, laid in bed throwing up AND suffering from unbearable stomach pains, diarrhea for TWO DAYS STRAIGHT! Never ever again!!

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    Staff

    Reviewed Sept. 3, 2015

    I went with my family to west Andrew Johnson highway, Morristown. On way to Taco Bell, we park car and drive through staff. Had long queue but held up asking 2 guys to get out of car as cute. I was shocked. I complained and ask for her name. They said her name Sherry, but not say last name. Nothing was done with this. Next the drive thru girl stood behind us talking about these cute guys, so she says explaining how cute they were to the manager and other girl. I kept calm until she carried on by saying she had smoke break and sucked one of them off in car. My children were with me so I got up and left. Never will return.

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    Reviewed Aug. 27, 2015

    Placed order at Taco Bell #017742 at Twin falls, Idaho order # ** at 2.20 pm (middle of the afternoon). Received for 30 minutes later with all the order #6 combo completely cold (not very good). Enjoy eating at taco bell once in a while; however this happens all too many times of receiving cold food. Would have went to another restaurant, but had time restraints and kept asking about order and "be out in one minute". Also the restaurant needs cleaned badly, very dirty. Date of occurrence was 08/18/2015; to take the time to complain about something really means this restaurant needs to improve and that the owner never inspects or just does not care about his customers. We will not be going back anymore to this establishment.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2015

    I went to Taco Bell in Bradenton, Florida. We were in the drive-thru at 10:45 and I ordered 2 shredded chicken burritos, the 1.99 ones, and a grilled stuffed nacho. The screen wasn't working and she never told me my total. Then I went to the window and she still didn't tell me my total. She ran my card and gave me my food. I looked at my receipt and she gave me two XXL chicken burritos. I was charged $14 somehow.

    I tried to walk into the lobby but they closed it 10 minutes early. Then I went to the drive-thru to ask for a refund and the employee told me they don't do refunds after 10pm. We then asked for a manager. She then refused to go get the manager and told us to hold onto the food we weren't going to eat and come back tomorrow for a refund. Then when my wife went back the same night because she wanted her chicken burrito, she told my wife that it was our fault that we didn't look at the screen. Seriously? You're going to blame a customer? Then we told her the screen was out and she never told me my total so I never would have caught it and she said that it was my fault because I wasn't listening. Insulting me a second time. I definitely will not take my business to Taco Bell again. It will be a matter of time before it closes anyways considering McDonald's and Culver's opened up across the street. Terrible customer service.

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    Reviewed Aug. 22, 2015

    That Taco Bell is the most unsanitary, unhealthy, nastiest place I have ever been. Garbage all over inside and out, pop and fluids all over just disgusting!!! I'll never go there again!!! I love Taco Bell but that place ruined it for me. NASTY!!!

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    Customer ServiceStaff

    Reviewed Aug. 13, 2015

    I have been to this Taco Bell on Camp Creek in Atlanta Georgia several times. I know by now this is insane to think I would get different results. I ordered a Nacho Bell grade no beef and peppers and rice. Seems simple right... not... got home it had no beans, plenty of beef. When I called the manager on duty was rude, ghetto and unprofessional. Today I went again - I know insane. Ordered 2 bean burritos and peppers and rice and got 2 beef burritos. When I took them back. I was told the staff had no idea who owned the place or who to complain to. This is unacceptable. When I told the manager on duty this was not the first time she said "well this is the first time with me."

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    Staff

    Reviewed Aug. 12, 2015

    I asked for cream for my coffee. I was given a little container with a thick sweet liquid, that was for dipping the round cinnamon balls in. I went to bring it to the woman's attention. She brought a Coffee Mate huge container and said it is cream. Are they selling the real cream on the side?? I'm diabetic, and need the regular cream. She could hardly speak English and the other two employees, spoke no English, at all. This one worker did all the work.

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    Reviewed Aug. 4, 2015

    I just ate a soft shell taco and the flavor of it was so off and it made me feel sick in seconds. The quesadilla and it wasn't much better. They came out with Captain Crunch delights but the taste of them wasn't very delightful. Why do they keep coming out with new products that may work? My abs really hurt and I might get really sick. I don't think they could pay me enough to go back to any one of their places again.

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    Verified purchase

    Reviewed Aug. 1, 2015

    I ordered the "Starburst Strawberry Freeze" on Friday, July 29, 2015 and I finished the drink from dining at Taco Bell and found a little gold bug in my drink! Yuck!

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    Punctuality & Speed

    Reviewed July 25, 2015

    Me & another person had some nachos that had an unknown bitter taste. It didn't seem safe to eat. I told the manager & he said they would change out the tortilla chips. A couple hours later I had nausea & abdominal pains.

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    Punctuality & Speed

    Reviewed July 12, 2015

    I ordered Taco Bell on July 9th, 2015 on a college campus. As usual the service was slow and the workers were dry. If it my food after 20 minutes and I ate and went on with my day. That was at about 5:30 pm. At around 9:00 pm my stomach started to grumble and I had slight discomfort. I went to bed and at around 4:30 am I woke up to the most awful pain in my stomach. Taco Bell was the only thing I changed in my schedule. By 6:00 am I was running from both ends sick as a dog. To anyone who is reading this DON'T EAT IT.

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    Verified purchase

    Reviewed July 5, 2015

    Food took 15-20 minutes to get out to us and the order wasn't right. The food was horrible and we didn't even eat all of it. Won't be going back.

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    Reviewed July 5, 2015

    On 7/3/15 I got a $5 Nacho Box from the Fort Collins Taco Bell on College and Prospect. Ate it around 12 pm and by 6-7 pm I was feeling stomach cramps and nausea. By 9 pm I had horrible stomach pain, like I had swallows razor blades and hot coals. I got extremely hot several times, and spent the rest of the night through 4:30 AM this pain and regular diarrhea. It was the worst ever experienced from their food. Admittedly Taco Bell has made me gassy and uncomfortable in the past but this far surpassed any of that. I will never eat their "food" again. I'm still in pain on July 4th and can't eat anything but rice. Awful.

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    Reviewed July 4, 2015

    I went through into this Taco Bell and I saw the menu and there were no ** tacos **. Like wtf?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2015

    Incident happened on 25th June 2015, when Taco Bell employee burnt me. Before I go to the incident, let me introduce myself. I am **, I am based out of New York working with one of the Big Four consulting group. Due to the nature of my job I am traveling every week. It was great Thursday evening at around 5 PM, me and my fellow consultant friend was traveling from Harrisburg, PA to New York. This is our usual route. I usually pick up coffee and some food from Taco Bell in Harrisburg. The day of the event we did not pick up from Harrisburg. So we took the exit near Taco Bell, 65 Industrial Dr. Hamburg, PA 19526, it was getting late so we entered into the drive through. Ordered two coffees and some Cinnabon delights. I have been admiring Taco Bell for their products since inception.

    Now here we go... I drove to window 2 as she suggested. The lady in the window horridly opened the window and handed me the cup of coffee. I was holding the cup usual way which is from bottom and not with lid, it is usual norm to close the lid of the coffee once you serve the coffee to person (at least in drive through). She closed the window. I was putting the cup down in my dashboard and was about to call for second coffee. The lid of coffee was open and that caused entire HOT... in fact very hot coffee spill on my lap and dashboard of the car. I shouted with pain. My entire lap was burning... I came out, my phone broke as I jumped out in a hurry. There was no reaction from the lady in the window, instead she decided to laugh at this incident. I ran in the washroom to save myself, no help came.

    A friend with me was kept asking for help, ice... after a while they gave ice. There was no apology for the fact that it was clearly their mistake hand me over a boiling cup of coffee without lid closed. There is no sense of empathy for people. The question came to my mind was are you a human being? Worst experience ever. I burnt myself. The entire night I was in pain of burns and I have blisters on my lap. Who will take responsibility for this? Taco Bell? That women who were ignorant enough to ignore my pain. I love my phone, burned by lap and I did not even get a single SORRY from anyone. Great Taco Bell! This was total irresponsible behavior plus ignorant management. There are some photos attached at evidence of the dreadful act. I am scared to go to TACO BELL AGAIN!

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    Verified purchase
    Customer Service

    Reviewed July 2, 2015

    Ok so my wife and I have been going to the Taco Bell on Northland Ave in Appleton and the last 4 times we ordered there it's been TERRIBLE! Last night we made sure to let them know not to mess our order up and all we asked for was 8 ranch dlt with tomato and it's been the worst order ever. And believe me we checked the tacos before we left and they put 2 tacos on top that were fresh. The 6 other tacos were bad. We couldn't even eat them. They had bad lettuce barely any cheese and the meat was gross. And I mean gross! Seriously what the hell?! 4 times in a row!

    We believe it was done intentionally! Also when we try to call them at night around 11:45pm-12:00am we never can get ahold of them. They never answer the phone! I will never go there again over this. I want my money back you rip offs! That place needs to be recalled immediately. I will contact many more places to get this resolved. If I have to go in there it won't be nice. I will make a scene because it's ridiculous! Paying outrageous money for garbage!? No! I want my money back ASAP! And our cinnabons were stale! The cashier's name was **. It was a female.

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    Reviewed July 2, 2015

    Went to Taco Bell on Monday, ordered 3 tacos with no sour cream or tomatoes. Ate all 3 tacos and has been sick for 3 days. 1st day felt vomiting, 2nd stomach bubbling, 3rd day diarrhea. Taco Bell food always make my stomach upset, never again!!

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    Taco Bell Company Information

    Company Name:
    Taco Bell
    Website:
    www.tacobell.com