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Taco Bell Reviews

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About Taco Bell

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Taco Bell serves Mexican-inspired fast food, including tacos, burritos and specialty items like the Crunchwrap Supreme. Founded in 1962, the chain also offers a variety of customizable meal options, value menus and limited-time offerings, appealing to a wide customer base.

Visit www.tacobell.com
Pros
  • Affordable menu options
  • Friendly staff
  • Freshly prepared food
Cons
  • Inconsistent food quality
  • Long wait times at drive-thru
  • Frequent order inaccuracies

Taco Bell Reviews

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    Page 5 Reviews 380 - 530
    Staff

    Reviewed Jan. 4, 2020

    Any time I have been there the food is hot, exactly what I have asked for. It is ousting. We love to go there. The staff is friendly, helpful and pleasant. We have dinner at the restaurant and also do take out. Makes my life easier not having to cook. It is also a very great deal.

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    PriceStaffRates

    Reviewed Jan. 4, 2020

    Taco Bell has a nice variety of ground beef, steak, chicken and meatless entrees. Their veggies are always fresh. And you can't beat their low prices. You actually get a lot of food for the price. In Altoona, PA, the staff is super friendly, especially at the drive thru.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 4, 2020

    Love the vegetarian option but the facilities are not as clean as they could be. Busy times mean that tables are not cleaned between customers. Service can be a little slow at lunch time. Prices are low for the quality and quantity.

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    Reviewed Jan. 3, 2020

    I ordered 3 hard taco grande's. It looked like they had forgot to put any meat in the taco. The girl explained that they now had a meat scoop that they had to use. 1 scoop only. Looked like it held maybe 1 tablespoon. Same deal with the nachos. Save a nickel, lose a repeat customer.

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    Transparency

    Reviewed Jan. 3, 2020

    Great chain however there is a very different consistency in service across the restaurants that are in my area. The thing is that the food is usually the same in terms of prepared and quality but the service is not. In a lot of instances there have been mistakes to ordered and general mixups. The chain could also benefit from a updated ordering system as many of the drive through systems seem outdated.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Jan. 3, 2020

    I use the drive-thru at Taco Bell frequently. Pros: Good food, fresh-tasting, varied menu selection, good prices, usually do not have to wait very long. Service is usually okay. Cons: Sometimes when I smile and say "Thanks!" after receiving my order, the employee does not respond with a "Thank-you", or even, "You're Welcome." (Who raised these kids?) Cons: Too often leave out an ordered (and paid for) item; discontinued my 2 favorites (enchirito and beefy baja chalupa.)

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    Sales & MarketingOnline & App

    Reviewed Jan. 3, 2020

    Taco Bell has been serving veggie and even vegan options for years! Use the app for endless customization!!! You can really easily swap proteins and make items "fresco" which replaces dairy with Pico de Gallo!

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    Reviewed Jan. 3, 2020

    Awesome vegetarian options, always expanding these options as well. I’ve only had a handful of times that something wasn’t made right. Overall I love this food anytime day or night. My favorite is the Black Bean Quesarito.

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    Customer ServicePriceRates

    Reviewed Jan. 2, 2020

    I like the restaurant chain as it has veg choices. Prices appear to be disproportionately higher for the value. There is definitely room for improvement in customer service. Overall I like the restaurant.

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    Customer ServicePriceRates

    Reviewed Jan. 2, 2020

    Prices have gone up significantly, but we do have the highest minimum wage in the country. Used to be able to dig the change out of the couch and get a meal at TB. The quality is stayed the same and customer service is usually on spot. If you make a complaint to cooperate, they listen. I had to do this a couple years ago. They listened and got back to me too. My son lives in Australia and was excited to see a TB there, but disappointed when the food was not the same quality or taste. May want to keep it uniform, when people travel they expect the same.

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    Customer Service

    Reviewed Jan. 2, 2020

    For the most part customer service is pretty good. But i like the food overall. I mean it's unlike all other chains simply because they serve a mix of ideas from tacos to wraps to fries of types. Yes they dont serve hamburgers but thats my point. You can get beef and steak and chicken. I just have to go to Taco Bell just because it's not following the rest of multiple ways to make or serve a burger lol.

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    Reviewed Jan. 2, 2020

    Taco Bell is a gift from heaven. Their food in near perfection and I would eat it every day if my toilet could handle it. The beef and cheese slurry they inject into their products could make even a cardboard box palatable.

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    Customer ServiceBilling

    Reviewed Jan. 1, 2020

    Most of The people are rude, the food isn't made like you ordered, plus when you get it it's cold. Things are never right when I go there, either they can't take credit cards, or only credit cards, or they can only take cash. It's usually one or the other.

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    Punctuality & SpeedStaffValue

    Reviewed Jan. 1, 2020

    I really like Taco Bell because you get good value for the money. The food is good. Sometimes they are a little slow if they’re short on help. There is such a variety of choices on the menu as well. I really like the dollar menu or value menu as well especially on a tight budget. You can feed a family of four for less than $20.

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    Reviewed Jan. 1, 2020

    The size are the portions and the taste of the food has most definitely changed for the worst. I have stopped eating there. I don’t know what their meat is made out of what they’re using but it doesn’t taste like beef. One of the last times I ate there I counted the little slices of cheese on my taco. I had eight small pieces Of their fake cheese.

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    Price

    Reviewed Dec. 31, 2019

    Taco bell has food I like. They have enough variations to satisfy most appetites. On multiple occasions I felt the service was pretty good but not perfect. On one occasion it took over 7 minutes to get my food out. There wasn't a long line either. The quality of the food was good and hot, as it should be. The food is a good value as you can select from a few different menus having cheap to moderately priced on-trays.. The meal boxes when they have them are a great value too offering enough food for a hungry eater. They vary these boxes almost weekly so you can try different things each time you visit. Overall Taco bell deserves 4 out of 5 stars in each category.

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    Sales & MarketingPunctuality & Speed

    Reviewed Dec. 30, 2019

    Very consistent, could do better in presentation and slightly more meat, otherwise good value. Fast and economical. I Like the bundled promotions. In-store kiosk for ordering is pretty good and preferred.

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    Staff

    Reviewed Dec. 30, 2019

    My kids and I love Taco Bell. Especially the one in Hicksville NY. The staff is always courteous and friendly and the food is always exactly what I need when I’m having a craving. My youngest son always orders the chicken quesadilla with sauce and the cheese roll up. My oldest loves the beef burritos with extra cheese and the soft tacos. Me? I’m a Mexican pizza kind of girl. But I like to try everything on the menu. The boys always get their Mountain Dew Baja Blast and I just go for the largest fountain cup....I love my Dew too!

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    Reviewed Dec. 29, 2019

    I like to go to Taco Bell for a crunchy taco supreme fix with the sour cream makes it really tasty and that is the only thing i like at the store. I try other items on the menu but it does not add up to the taste of the supreme crunchy tacos!

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 29, 2019

    Taco Bells don't fail to deliver on the basics: good food selection, fresh ingredients, good customer service, satisfactory waiting time from order to preparation to delivery/pick up, very reasonable pricing. If you want to avoid the big name burger or pizza places, a Taco Bell is one of your best bets.

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    Staff

    Reviewed Dec. 28, 2019

    I have been going to Taco Bell for years. Through out the years I have been going there. I see most of the same employees still there. The cashier is always friendly, helpful and they take their time with me. The employees behind the counter are cheerful and always seem in a good mood. My order so far has always been right. If the place needs to be clean up. They are there doing the clean up of the place.

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    Customer Service

    Reviewed Dec. 28, 2019

    Nice customer service, I would love to have more meat in my tacos, and more vegetables in it, otherwise the service is fast with good selections to choose from. The restaurant is clean, and I like the 1 dollar meals, it is a good choice.

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    Price

    Reviewed Dec. 27, 2019

    Taco Bell allows the customer to select a meal that they desire through their multiple options and combos. The variety of options coupled with reasonable prices highlights the value that Taco Bell provides. The time between ordering and then receiving the order is short thus allowing the food to be fresh and hot for the individuals personal consumption. Taco Bell provides an affordable option to fast food meals for an individual or family.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 27, 2019

    Taco Bell on Gulf to Bay has excellent customer service, hot, fresh and it's clean if you ever visit Clearwater and have a craving they will do you right. Open late, convenient location, good crew day or night and they have really good service.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2019

    Taco Bell offers a solid menu with options and seasoning for all. Their prices are very reasonable and I find the staff in Plainwell very kind and quick. The parent company offers new items regularly and you get a lot of food for a little money.

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    Punctuality & Speed

    Reviewed Dec. 25, 2019

    I go to the Taco Bell on Monument Ave in Concord, CA. It is fast and the food is good. I have no complaints about anything there and the location is convenient for me. They get my order quickly, and it is correct.

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    PricePunctuality & Speed

    Reviewed Dec. 25, 2019

    Taco Bell has a large menu to choose from. Quick and tasty Mexican style food with an interesting and delicious twist to many of their basic foods. Their large/family orders are great especially with the reasonable prices for them.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2019

    My crunch wrap was poorly made and fell apart when took out of wrapper. Asked for another and this tall rude blonde lady told me "that's just the way they are!" I then said I want a refund. Rude blonde lady said "Fine! It's gonna be a few minutes!" I said, "A few minutes for a refund or another Crunch wrap?" She didn't reply so I went back to our table and a few minutes later she brought me another wrap plus free cinnamon twist, I assume to make up for her rudeness. Store # 002471

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    Staff

    Reviewed Dec. 21, 2019

    I visited the drive thru at the Taco Bell 023769 order no: ** Dauphin st/I-65 and ordered Nacho Bell Grande and a new item rolled chick 2-pack. When I got to the window to pay, I was asked to pay $3.07, which I asked the cashier why was the amount lower than what I had anticipated. What about my nachos? I asked. She said that they were out of chips and that I was told that when ordering, turning to her co-worker to confirm that I was told this. The young lady that took my debit card was not the one who took my order. If I had been told this I would have selected something else. So somebody is lying. Why is this particular Taco Bell always running out of staple ingredients? If it's chips then beans or beef, one or the other, how do you run a business like this? Needless to say, I'm done with taco bell.

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    Price

    Reviewed Dec. 10, 2019

    I buy Taco Bell pretty often and the bean burrito is always something we buy when we go but lately we buy them and they are mostly tortilla! Like we used to get nice fat burritos with lots of beans, cheese and onion and now all you get is a thin layer of beans, lots of tortilla and that’s it! What the heck!! And to make things worse the prices have gone up!! We’re paying more for less grrrr.

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    Reviewed Nov. 23, 2019

    The very first time that I have ever tried Taco Bell was when I was 6yo. I had a cheesy chicken quesadilla. It was the best thing I have ever tasted. Now every once in a while, I go and get me a Frito burrito. If you have not been to taco bell, I urge you to go. NO REGRETS.

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    Staff

    Reviewed Nov. 19, 2019

    Oh. My. Word. Here is what happened Sunday at Taco Bell. I am almost 100% deaf without my hearing aids. Well, even though I can technically "hear" with them there are some situations in which I need to read lips, such as at fast food drive through windows. I pulled up to place my order and the dude was talking so low and fast I could not understand what he was saying. I told him I was hearing impaired and would need to pull around to the window to order. He raised his voice and started telling me to order there. That he could hear me.

    I drove on around to the window, ignoring him. There were two cars in front of me. I watched the worker take 5 good minutes to hand the first car one tiny bag after she had tried to give her the folks in line behind her their drinks. When I got to the window and told her I needed to order there because I was hearing impaired she said she couldn't take my order! I said, "That is BS. Get me a manager." Some manager she was. Grungy old woman. Filthy with a sour face.

    I asked, "So you don't serve deaf folks here I understand?" She said, "If you are deaf, how are you talking???" I honestly pulled out my hearing aids and showed them to her. I told her I have to read lips sometimes. She ignored me, said she could take my order but we would have to pull over and wait for it. Got a small order 10 minutes later. I called customer service when I got home and reported them. Gonna get a cheesy coupon for one free item. I say, let's all boycott the business!

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    Customer ServiceStaff

    Reviewed Nov. 8, 2019

    I Used Uber Eats recently as a means to have Taco Bell delivery. The app said my food would arrive within 30-40 minutes after ordering once I placed the order. I waited for an hour and no food. About 1.5 hours in the Uber delivery driver called me to let me know they didn't have what I ordered for myself. I was hungry and fuming. When the rest of the food finally arrived it was cold. The delivery driver told me that happens all the time with that particular taco Bell. That's crazy taco Bell should have personally called me to let me know much sooner and asked if I would have preferred to order something else. If it's happened before you would think to learn from previous error but apparently not.

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    Reviewed Nov. 7, 2019

    I walked into Taco Bell this morning, and notice there is an A rating on the front door....WHAT A SHOCK! Let me tell you, there is no way on God's green earth that this restaurant deserves that rating on the door! I walked up to the front counter and it was so disgusting. It looked like it had not been wiped off or cleaned in any way at all! The whole area behind the counter was totally disgusting. Trash, debris and filth everywhere! No way that restaurant was cleaned the night before! NOT to look like that at 7:00 am first thing in the morning. The floors had not been swept or mopped, counters had not been cleaned, and I doubt the whole work area had even been cleaned the night before! Stuff was all over that work area! If you were to walk in that Taco Bell right this moment you would be totally blown away by all the filth lying around in the restaurant! Sorry to rate this restaurant so badly but, it was so nasty, and to have an A rating on the window!

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    Staff

    Reviewed Nov. 4, 2019

    I was in line to order food from the Hermiston, Oregon Taco Bell and when I got to the counter some of the employees had a really bad body Odor smell along with one Employee, had what to look like white or fur from a dog on her uniform. The Employees in the kitchen area where it seemed to be having a argument which I had to leave the store. I will not be returning to this store. The only reason I put a star is because I had to.

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    Reviewed Oct. 25, 2019

    Today I purchased a cold drink from Taco Bell. Perfect top for the Ice coffee, it felt from my cup holder in my car and it didn’t spill any coffee on my car carpet???? I am very happy with the cups used for my drink.

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    Staff

    Reviewed Oct. 23, 2019

    I have been loyal to Taco Bell restaurants for this past 14 year. Friendly courteous service is always how I am greeted and helpful suggestions are always offered. What a FAMILY I have at Taco Bell. The environment is clean and safe. The floors and restrooms are maintained. You know a T.V. in the dining would be a nice place to see the game highlights.

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    Staff

    Reviewed Oct. 22, 2019

    I hardly ever go to this location, I decided to Give it a second try. This place is near my house and the night I go I was greeted very nicely at the intercom who does that???? It’s rare when you get nice staff. But Rafael was amazing! I love ordering Crunchwrap supreme.

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    Reviewed Oct. 21, 2019

    This place is so, so, so good. I always get the right order and get the kindness I deserve. The area is clean and the taste of the taco is amazing. The place is always full of the smell of the taco being made.

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    PriceOnline & AppStaff

    Reviewed Oct. 17, 2019

    I tried to order online, during the ordering process their website went down for maintenance. When it came back up I continued my order. The "FREE" item that was supposed to be discounted was charged to my card. And then the order was sent to a location too far away to drive to. I was at the taco bell 2 minutes from my house and they did not have my order. When the website crashed they must have sent my order to a taco bell over 10 miles away. Now I am hungry, charged for fee items, and no dinner. Whatever you do do not order online or use the app. Even when I got there the cashier never looked at me or asked to take my order, a manger noticed I was standing there and spoke about me to the fellow staff. They finally look up my order and now we all know what happened but here I am... no food and a charge to my credit card... even for the "Free" item.

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    Reviewed Oct. 16, 2019

    I just got the nacho box deal for the $5.00 as advertised on tv. The box was full of chips but very little cheese sauce, meat and toppings. Very disappointed. I think just getting tacos is better deal. Hope they will improve this offer.

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    Price

    Reviewed Oct. 16, 2019

    Brand new store and food sucks! I promise I got 1 teaspoon of beef on my beef nachos. I thought by going to a new store that the food would be a lot better but not! Same crap...no meat and expensive. Mocksville NC.

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    Staff

    Reviewed Oct. 5, 2019

    I have been to this Taco Bell restaurant several times in Rutland Vermont. Every once in a while I have a craving for taco bell tacos. When I walked in the store it had been redesigned, a open concept look. While the people were attentive, and a young man running around cleaning tables, there was dirt under the counter and trash collecting. Also, you could see into the kitchen with trash/papers on the floor. I was there for about a half hour before an attempt was made to clean up. If you are going to have an open floor concept or one in which the public can see what's going on, then you need to keep it clean. As a side note, not very appetizing to see men's pants falling off their butts.

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    Reviewed Sept. 30, 2019

    Heads up if you go to Taco Bell Greenville SC Blue ridge or Mills Ave, less than an hour before they close, they will not serve you. Have gone at least 4 times 40 minutes before closing and they tell me they have no food because they are about to close.

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    PriceStaff

    Reviewed Sept. 25, 2019

    For 14 years I've gone to the same Taco Bell once a week and ordered the same combo. I've always loved the individuals who man that store, and was hardly ever dissatisfied with the food and/or service. Suddenly, the combo I got was changed to chicken and substituting for beef did NOT lower the price to what it was before the change. It used to be that beef was the base cost and chicken was more expensive.

    I am NOT okay with the more expensive product being the base cost where substituting for the cheaper protein does not lower the price. Not to mention they suddenly discontinued one of the items I had been getting for years along with my combo. I get items cycle through, but I thought that was for more seasonal things and not a staple item they've had on their menu for years. I used to spend just over $10 for my combo and extra item, now I'm spending close to $10 for JUST the combo. No. Not for 3 items and a drink. This company has lost a very loyal customer.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2019

    My wife and I stopped at the store at 21115 Kuykendahl Road in Spring, Texas at 10:00 PM tonight (Saturday night 9/21). The door was locked and twisted ladies in the dining room said they were closed. I asked why the sign on the door said they were open until 11:00 PM. They told us to go to the drive through. We wanted to sit Down and eat there. We were again instructed to drive through. I asked why weren't they open and they looked at us like we were stupid. Finally an employee unlocked the door and said they closed the dining room because they were short staffed. We were again instructed to go to the drive through. We were frustrated with their carefree attitude and lack of apology. I hope you know how your employees are running your business. We ate elsewhere (not Taco Bell). I am not sure we will return. Poor employee attitude.

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    Reviewed Sept. 21, 2019

    I just ordered a Nachos Bell Grande. From the top it looked great. Lots of cheese and beef. The problem arose after I made it to the middle of the nachos. All there was crushed up nacho shells. I'd say about 2/3rd of the nachos were crushed into little pieces. It was tasty, but that is bad business. Just a warning to the folks!

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    Customer ServiceStaff

    Reviewed Sept. 15, 2019

    This is like the 3 time and my last time I ever get at there again. I order 9 taco and nacho bell grande. Well my taco have nothing but lettuce. Can't find the meat. Looks like some red grease with lettuce on top. No cheese no tomato. What in the world is wrong with these people and tried to call and let the manger know and they keep hanging up on me. I can't believe this place. They need to be shut down.

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    Customer Service

    Reviewed Sept. 2, 2019

    I bought two power steak burritos one for me and my husband. The burritos weren't stuffed, they were very salty, and messy, it had more juice than anything. My daughter got her a beefy frito burrito and it was filled more than our $5 burritos. I called the store to complain but apparently I was supposed to drive 20 more minutes back to exchange it according to management. I am highly disappointed. It was nasty now we feel sick to our stomachs and wish we didn't get it. We had 2 before from the same location last month and it was delicious. That's how we know it's not supposed to taste like it did.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2019

    I'm referring to the Taco Bell on Bayless Ave. here in St. Louis, Mo. First off, my 10 yr. old granddaughter LOVES Taco Bell and eats there at least 5 times per week. REALLY! First, this Taco Bell store is very slow. Drive thru seems to be the way to go if you want to be waited on and get your food in a timely manner because inside customers stand in line 20 mins. to be waited on. I myself have witnessed 9 customers at one time walking out because they didn't get waited on in and had to go back to work.

    Why I keep going back to this particular location is because it's close. Not because of the friendly staff because that is not the case here. One of the managers named Olivia has got to be the rudest manager? I have ever encountered anywhere. If there is a problem with your food and Olivia is working, don't expect a replacement or your money back because she sees nothing wrong an order presented to her and will not replace or refund your money without an argument and will talk loud about you in front of the many customers waiting for food. She had my 10 yr. old granddaughter in tears by talking to her like she was a nobody over them adding lettuce to her food. The receipt stated "NO lettuce" because she is allergic and vomited at the table after biting in to her order.

    It didn't matter to Olivia. She dug her hands through the food and said "It only has a few pieces in it and we can't pick it all out". Well, actually, it should not have had ANY just the way it was ordered due to allergy to lettuce. Then she tells my granddaughter to "Throw it away!!" We stand there waiting thinking they are making her a new one? Nope!! And 15 mins. later still nothing. We then ask the cashier for a refund. She said she had to ask Olivia and never came back to the counter. Another cashier took her place. We left that day with my granddaughter not having gotten her food corrected or our money back. We had a few customers come up to us stating this manager? Olivia is a very rude person and has talked to them in the same manner.

    My granddaughter cried and cried over this experience. I guess it's time to find another place to spend my money. This Taco Bell is within 3 minutes of us and my granddaughter's favorite food. We shouldn't have to go anywhere else but the attitude of this so called Manager? Olivia is just not acceptable and no customer should have to put up with her going off on them over her mistake and ramble on about a paying customer to the workers so that everyone in the restaurant can hear. I'm thoroughly disgusted with her "Don't Give A Damn" about the customer attitude. I did call customer service abt. her and was sent a coupon for two free items.

    Well, when we went to get this food, guess who was working? Olivia. And guess what?? She went off on my granddaughter again for having the coupon for a free replacement of the food she didn't receive last visit and had her crying again! Olivia, I hope you see this and just know that I will call in a complaint every time you confront my 10 yr. old granddaughter with your daily attitude toward her AND the public in general. Go ahead, roll your eyes like you do when someone brings an order to your attention. That isn't right.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    I went through the Taco Bell drive thru in Belle Glade, Fl. I was ordering food for my family and I. I heard employee Sharon state over the intercom she is slow or ** or something (this statement along is discrimination). At that point I pulled up to the window and told the person taking my order I no longer wish to order. I then proceed to ask the employee name who was being very rude and disrespectful. The cashier apologize on behalf of her co worker but Sharon in the background continued with the disrespect and vogue language towards me with thinking I could not hear her.

    I asked for the store number to report her. At last store manager came to the window and provided me with the employee's name and I then informed the manager I would be reported this incident. This employee Sharon is very disrespectful. As an employee in the restaurant business customer service and retention is everything. This is not the first incident this Sharon has had with other customers. This is an ongoing issue with her and her attitude reported to me by other locals in the city. She is a misrepresentation of your company. I will never ever go back to Taco Bell again.

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    Reviewed Aug. 22, 2019

    Majority of the Taco Bells here in Springfield Missouri slop the food together nothing ever looks like the billboard and when you get burritos you get more wrapper than you do the stuff inside. Nothing is ever as filling as the picture looks. A few times I’ve gotten a tostada and half of it is in the container rather than on the shell.

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    Price

    Reviewed Aug. 12, 2019

    Spending almost 50 dollars for a few items at the Taco Bell, we got cold, under-filled, stale food and only 3 napkins! Prices are too high for this quality of fast food, the service is minimal, the food is not warm even though it was eaten within minutes of purchase, and the wraps and shell were all mostly empty, comparing to the visits we had last time. Inconsistency is not acceptable at fast food restaurants which have standard and uniform supplies.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 30, 2019

    The manager and staff at the 900 N, IL-83 Mundelein, Illinois Taco Bell location was the kindest people I dealt with when I had an online order problem at another Taco Bell location. The manager really understood my frustration and was kind and courteous the whole time. I had paid for an online order at a different location. At the drive thru I gave my name expecting they had my order details. The man was so rude and said they had no record of my order. I asked if I can get a refund and again the special man didn't want to help me and told me to call the 800 number. I became very livid and drove off.

    I decided to go to another Taco Bell. Went inside to see If they can help me and the manager was more than willing to give me the food I ordered even though they were under different management and he even offered to give me a drink but I declined. Just wanted to say there are good people and bad people in any type of business and I'm so humbled by the kindness of this manager.

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    Price

    Reviewed July 28, 2019

    I thought maybe it was just one Taco Bell that served cold fries but I have found that every Taco Bell serves cold nacho fries. I have stop at both locations in Gainesville GA, and Oakwood GA, and Cleveland GA, and so on.... I am very disappointed. Now in all the locations the nacho cheese is very hot [thank goodness]. Twice I have received fries that were just plain cold. Overpriced for cold food.

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    Staff

    Reviewed June 19, 2019

    This is the second time we have walked out of a Taco Bell without ordering. This being the last 2 times we have been to a Taco Bell. They told us both times that there is no one to take our order that we have to order through the kiosk (the name the cook used to refer to the computer). We are not going to stand there and spend time trying to figure out the kiosk when we would be able to place our order in less than a minute with a live employee. I believe they are doing this on purpose to get machines to take the place of employees. You also cannot use cash using the kiosk. What happened to a friendly face asking for your order and a thank you after you have paid?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 10, 2019

    This 24 hour location is supposed to start serving breakfast at 5 am. I placed my order at 5:08 and was told breakfast wouldn't be ready for another 8 to 10 min. I was hungry so I decided to wait, but 15 minutes later I found myself getting out of my car and walking inside to see what was going on. I got a guy's attention and told him I was waiting for my food, he then walked away and continued his conversation with two other female employees. No update on the order, no apology for me waiting, nothing...

    I stood there another few minutes watching them move around and set up with ZERO sense of urgency and not ONCE did anybody come back and offer some type of explanation or just communicate or check-in on your "guest." HORRIBLE experience. I walked out at 5:30 (22 minutes after placing my order) and drove off. It's a damn shame I work 3 minutes away, needed to be at work at 5:30 and ordered food with plenty of time, PLENTY of time and somehow was still made to be late to work. No food, No refund, just a bad start to my day. Thank you SO much Taco Bell. Good job... (sarcastic clapping).

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    Staff

    Reviewed May 19, 2019

    I have tried to patronize our local Taco Bell. However, it is impossible. 100% of the time I have visited this disgusting store, I have received an incorrect order. I don't understand how anyone can stay in business when the quality control is non-existent. This is the worst garbage I have ever attempted to eat. Management at Taco Bell (if any exists) should take the franchise away from the idiot that owns it. I have written about this particular store on numerous occasions, however, nothing is ever done and it continues to get worse.

    I was very fortunate to be sent a certificate for two free tacos due to my consistent complaints. Oh boy, what a landfall. I guess they thought this would shut me up and never bother them again. I sent the certificate back to Taco Bell and asked that instead of offering me free tacos, that they should look into this franchise. NO! Nothing ever happened. For those of you who continue to eat this garbage, be sure to visit your doctor regularly. I will never visit another Taco Bell in my lifetime.

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    Punctuality & Speed

    Reviewed May 13, 2019

    Everything is normally very good; this time thought it was different. I always get the Chalupa box and I always LOVE this box but as soon as I took a bite it was different. My regular taco had only meat and cheese in it. I wish I could add a picture just to show how much was really in it because it would normally be able to read my little brother but he would have to eat five of them just to make him full. Then I ate my Chalupa which only had tomatoes and meat on it... last but not least I ate the burrito that come in the box and it was like it had sat out in the cool for a long time. My experience this time was just not good so I hope that they really take this into consideration. I also think that if the reason was that they were out of products they should at least tell the customers so they may order something different. This location was in Georgetown Texas.

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    Staff

    Reviewed May 12, 2019

    I personally love Taco Bell but when two employees try to be genuinely funny in the morning it makes a person's day so much better. I wish every place was like this. Not only being funny but they also wish me a happy Mother's Day and even though I'm not a mom they said for future reference.

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    Reviewed April 12, 2019

    Taco Bell 6112 82nd Lubbock, TX 79424. Took over an hour to deliver food and then only after asked for money back and would go elsewhere. I eat Taco Bell all the time and the food was uneatable. Then the 19 year old waitress chased us out of Taco Bell cussing us in front of 7 kids. The worst experience ever at a Taco Bell.

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    Online & App

    Reviewed April 5, 2019

    A few times now, I have ordered taco salads, and they are bitter! Maybe the oil it's being fried in is not getting changed out often enough. Also, does Taco Bell have a problem getting cheese? I won't order certain items if I don't have cheese at home to add to it. I tried to leave a review on the website, but it was not accepting the address or time that I had put in. What a crock!

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    Reviewed April 5, 2019

    Taco Bell, terrible food, and, management. We as customers pay for food and get cold nasty food or prepared food made incorrectly. Food was burnt and not prepared correctly. Becomes tiresome paying for food not prepared well or food that taste nasty.

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    Reviewed March 22, 2019

    Who's the corporate mastermind that made changes to the Taco Bell fast food? To start with Taco salads use to have meat in them and they tasted like their claim to fame "taco" seasoning (cumin). My Fiesta Taco Salad had no meat and no flavor, but lots of filler (rice & beans). There was no flavor in the supposedly shredded chicken burrito I purchased. There was lots of rice and beans (filler) and maybe a tablespoon of chicken. In my opinion they need to get rid of the rice. No amount of their 'sauces' is going to make a difference. Go back to the Taco Bell food before the current management took over as the current products they are serving is of low quality. I'm never going back - it's disgusting. I don't know if Taco Bell cares about the customer and selling a better product, but if the poor quality food continues, they may go out of business.

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    Customer ServiceStaff

    Reviewed March 20, 2019

    Requesting phone call from Management...Horrible experience consisting of quality of food, mistakes with order, missing item, etc... Meximelt missing. Ordered a burrito requesting no rice, add potatoes ($0.50 upcharge) and the burrito was served with rice and no potatoes added. Two spicy potato tacos ordered, no spicy sauce on both tacos. Mexican Pizza made incorrectly with no lettuce, very little tomatoes, and the shells were very soft and wet with grease. Ordered Spicy Rattlesnake Nacho Fries, restaurant out of fries. Ordered Nachos Bell Grande, restaurant out of chips.

    Ordered the blue Doritos hard taco, restaurant only had nacho (red) Doritos shells. Employee at register mistakenly pressed in $40 when I paid with a gift credit card (balance on gift card was $4.00) and when Manager was finally able to come up front, she advised gift cards cannot be refunded and gave instruction to employee that took almost 10 minutes to correct the issue (while prepared food sat off to the side). All food was room temperature when eaten (apparently from sitting while employee worked out issue with register). All tortillas were "very" greasy. Unacceptable!

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    PricePunctuality & Speed

    Reviewed March 14, 2019

    After to going to Taco Bell's in both Canada and The USA recently, I have noticed their recipe flavor for the meat has changed for the WORSE. I have been going to Taco Bell since 1972 and will never go to another as long as I live. I did some research online and found others have noticed this overpowering onion flavor change in Taco Bell's meat recipe, which used to be good...not anymore. It sucks big time. Not sure why they changed a good thing, but must be for cost reasons, and as such Taco Bell will never cost me a dime again cause I will never eat there again.

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    Reviewed March 12, 2019

    I all the time see sauces such as mild, fire, and hot but there is never a Diablo sold in bottles at retailers such as Walmart and other stores. Sure it may not be for everyone but for the ones that love and prefer that hot and spicy feeling from a good hot sauce I believe they need to look into selling the Diablo sauce on shelves with all the other sauces.

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    Reviewed Feb. 28, 2019

    Over the last few years, Taco Bell food offerings have really gone downhill. I started eating at Taco Bell in 1972, used to ride my bicycle to our local Taco Bell for my .25 taco and burrito. Today, 2/28/2019, the Connersville, IN Taco Bell I purchased a Taco Salad. They didn't have the chicken taco salad anymore. This Taco Salad was such poor quality than the previous Chicken Taco Salad. Almost no lettuce, soggy meat, and smaller taco shell. Will never purchase one of these again. Additionally, I can no longer order a beef enchirito. Taco Bell corporate really needs to hire people that care about customers and the company. Big disappointment.

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    Price

    Reviewed Feb. 27, 2019

    With Taco Bell it's 50/50. You don't always get 100% great service and food. But for the price and services they provide it's pretty good. Everyone still loves going there. Taco Bell is still in my top 5 fast food places to go.

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    Punctuality & SpeedStaff

    Reviewed Feb. 23, 2019

    Used the drive thru. There were a couple cars in front of me which was no problem. It was moving along until it the car in front of me got stuck at the menu for an extended period of time, when they left and I got to the menu to order the woman taking orders asked me to please hold for a moment. No problem! Then I sat there... and sat there.

    Then all of a sudden I hear very loud elevated talking coming from the sidewalk right by the drive thru line. It was 3 of your employees. One was clearly suppose to be taking orders at the window and 2 other employees. The one employee was apparently reacting like a child when she got scolded to do her job instead of standing around and talking. This was ridiculous for me to have to sit there forever and listen to your employees fight out in the parking lot right next to a huge line of cars that had built up behind me and several people had their windows down... totally unprofessional. What made it worse is it took forever for someone to actually take my order. By the time I got my food it was cold, I ordered a Dr. P and got a root beer and I asked for hot sauce 2x and still didn't get it. No napkins. :( Probably won't be going back anytime soon.

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    Reviewed Feb. 22, 2019

    Today I went to Pleasantville Taco Bell and ordered supreme chalupa and a $5 chalupa cravings box. The supreme chalupa’s filling was very little. I mean I paid $3 for the chalupa and what I get is a chalupa with no filling. This was not the first time this had happened to me. They don’t fill the order properly. Very disappointing and waste of my money.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    In January I ordered take out at the counter. I ordered all of my various food items with no cheese as I can't eat cheese. Everything but the 6 bean burritos was correct. However the 6 bean burritos had cheese on them. I called within 15 minutes and told them. The man I spoke with said he'd put it in their "book". I asked if I needed to save the receipt and he said I didn't. I saved it anyway. I thought I remembered his name as Jose or Jesus.

    Well fast forward a month I go in to order those plus some other items and the (manager?) Edgar/Edger told me it wasn't in the "book". I saw him go to a computer not a book. He proceeded to become extremely rude and acted as if I was lying. He offered 50% off the bean burritos. Well since 100% of them went in the trash I don't find that an acceptable solution. I decided to just leave and call corporate. When I asked for my receipt back he threw it at me. I asked his name he told me; then snidely said Jose. I was in no way trying to generalize by using the name Jose that's what I remembered it to be. Something with a J anyway. This man has no business working with the public. I will not go to this location ever again even though it's closest to my house. It's not my fault they made the food incorrectly nor that they didn't write this in the "book". No one deserves to be treated as I was treated.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 22, 2019

    Ordered online then received a confirmation text. Next I received a text telling me my order was ready to be picked up. Proceeded to Taco Bell on Canton Rd. in Springfield township near Akron, Ohio and was told they never received my order. I showed the employee my order info on my phone with the right address of the Taco Bell. I was denied my order and told to call corporate. Refunded a week later, no apology, did not try and make up for their mistake in any way. This was just the latest incident of many for me at this incompetent franchise. Never again!

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    Customer Service

    Reviewed Jan. 16, 2019

    I placed an online order. I proceeded to the store to pick up my order. When I arrived they said that they did not receive any online orders. I then placed the same order at the store. When I got back home I checked my computer and it showed that the order had been placed and it was in the process of being prepared. I called the store and they told me that I would have to call the corporate office to get this taken care of. When I called the corporate office the next day, I was told that I would have to wait 3 to 4 day for the order to fall off their system. They would refund the charge after that. Taco Bell needs to get a better program to handle their online orders. It makes no sense that the store cannot bring up the order and it is held in limbo for several days.

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    Punctuality & Speed

    Reviewed Jan. 14, 2019

    Restaurant at Will Clayton with Atascocita Rd, Houston-Tx. It's the third time that I order a beef number 6, supreme, to get home and find beef only on the tips of my chalupas. Very disappointed. Very. 7 dollars for a bread with salad. They already know that hardly someone gonna get home this late, tired from a long day at work, and go back there just to complain, nobody got time for that. So they take advantage of this fact and keep on doing it with the customers. It was not a mistake. 3 times with the same customer. It's not a mistake. They ended up ruining my night. First the third time.

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    Staff

    Reviewed Jan. 11, 2019

    Where is the beef? I can't believe the amount of meat I've gotten in my tacos, burritos, Gordita, Chalupa... etc. Last four times my orders had hardly no meat, it looked like the meat was cut in half. They reduced the meat in all their items. All of my friends told me they stopped going there because of the same reason. I used to love TB.

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    Reviewed Jan. 6, 2019

    Ordered two bean burritos with extra red sauce and extra onions. There was no red sauce and no onions. Very disappointing. This is the second time this week I ordered these for my elderly mother who loves the bean burritos here with onions.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2018

    Taco Bell on Lake St Aurora IL 60506 - This manager is way far from being a nice manager. She’s rude, disrespectful and really careless about customer. I explain my food wasn’t all I ordered. She didn’t even care. She turned around and left me there. I talked to a different person and they told me. "Sorry she’s the manager." I walk into the restroom and it wasn’t paper towel in it. I told them I needed to speak with the manager. She was doing food without gloves so I noticed she had a long fake nails. It let me thinking if she was the manager and she’s doing this what the rest of the team member is doing. They don’t care even a little. There’s another person there. Carmen I believe. She goes in front of other people’s order and gave free food to others. I think this is not fair. I have been there for a long time when Diego was Manager. I hope he could be in charge again. Poor people that goes eat there like me hope the best for the owner.

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    Verified purchase

    Reviewed Dec. 23, 2018

    Purchased several Items. Came home and found someone took a bite (yes a bite) out of my Chalupa. This was deliberate and is disgusting and went back where they apologized. I believe you need to get these employees drug testing. This is a serious health violation. My order # is **.

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    Staff

    Reviewed Dec. 20, 2018

    Nathaniel ** was very helpful and kind. He helped me with everything I needed. He cooks some good food as well. Every time I go to Taco Bell he always welcomes me with a warm smile. He is very respectful.

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    Verified purchase
    Price

    Reviewed Dec. 16, 2018

    You can no longer order a BEEF BURRITO from TACO BELL. You have to order a BEAN BURRITO with no BEAN, For the price of a BEAN BURRITO, then add the beef for an extra cost! Now doesn't that sound like a ripoff. How long did it take them to come up with this scheme? No longer selling the BEEF BURRITO!

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    Price

    Reviewed Dec. 8, 2018

    Taco bell. 2nd day in a row. This place is a joke. I use to work here. I know how it goes. Yesterday I went through taco bell night time. Ordered a 2 of the new 5 dollar boxes. No tomato on one of the boxes, triple layer nachos no red sauce, and a $1 burrito. Tomatoes of course on one of the boxes. Normal didn't complain. Taco bell had ** up and put tomatoes on my Mexican pizza while I was an employee there. Tonight I went there and ordered one $5 box and a triple layer nacho. For one when ordered I asked for the triple layer nachos the red sauce to be on the side just in a cup and I was CHARGED for a side of red sauce? The hell? It's one push of red sauce. You don't charge a customer for something that is on the item that they want on the side.

    At least not when I worked there. You put one pump of red sauce in the container or whatever they're asking on the side that they just don't want on the item. Bam done. Customer satisfied. Anyways I just ended up getting red sauce on my nachos. The $5 box is what I'm enraged about. They gave me a REGULAR FRICKEN CHALUPA. Taco Bell you're crazy. Also my cinnamon twist had I 5 in the bag! I have photos! This time no tomatoes! But they sure as hell enjoyed giving me less of what I paid for and the wrong items. I called. I was asked to bring the food back up there. Not in the ways of being able to do that tonight.

    I told the "manager" when she first answered that I did not have a way up there tonight. I was thinking like normal taco bell would say just come in tomorrow and we will replace that for you. When I come to places I expect to get my ** right. Not have to travel back to a place that I used to work at that cant even get my own order right. Also I know you guys have someone fill your twists. Clearly someone isn't doing their job right. Always whoever was in line and gave me a regular CHALUPA. Instead of the double. Congrats. You made your rates go down. I made them go up all the time when I worked there. Haha. Congrats on getting no tomatoes on there though. Thanks for the ** service.

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    Staff

    Reviewed Dec. 7, 2018

    I visited our local Taco Bell in Fairborn, Ohio on East Dayton Yellow Springs Rd. 12-6-18. My two boys, my husband and myself ordered our food and we usually get the same things but this time our order was more than usual. After we got our food (we ate inside) we noticed they charged us for an extra combo meal because we had an extra one. So I went to return and refund and after waiting 15 mins because the cashier was in the back. She was the only female working I believe her name was Danielle. I explained what happened and she grabbed my receipt out of my hand and just walked away.

    Her manager came back out and I explained what happened again and he was willing to do the refund but he had to do it out of his own pocket?? He then tried to ask other employees how much money they had so it could be exact change. I couldn't believe it. I told them never mind and kept the extra combo. Is there no way to do a refund through the register?? And the cashier stayed in the back the whole time. Other customers were waiting too.

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    Staff

    Reviewed Nov. 28, 2018

    Following are some experiences I have had at the stores in Tyler, Texas. At one Taco Bell, I took my order back to the counter because it was wrong. I never got it back, and left having paid for a combo meal and not receiving it. Everyone just pretended to ignore me, and since I am not the type to make a scene, I just left. In another store, a woman took my order and refused to give me my total. Just. Flat. Refused. I asked three times. She finally said: "I will give you your total when you give me your name." I gave my name, and she turned and bolted back to the kitchen--without quoting my total.

    I was a frequent customer (a professional person) and was always friendly--and this is how I was treated. For excellent service and food every time, go to nearby Burger King--a couple of hundred feet away (where my co-workers and I now go for lunch instead of Taco Bell.) PS: I am a teacher, and a student came into my office Monday and offered the reason for her absence the week before-- she had gotten sick eating at Taco Bell...

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    Staff

    Reviewed Nov. 20, 2018

    Taco Bell on main Street, Lexington, SC did a total 180. When I used to go there, everything would come out wrong and the workers were nasty and argumentative, so I stopped going for 2 yrs. Now I go there and they greet me, make me feel important, and always get it right. Someone did something right to change, because it is so much better.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2018

    I have ordered 8 items in drive through. Once I reach home, I realized 2 Cheesy Fiesta Potato Bowls missing in the packet. We got only 6 items instead of 8 items ordered. I called in the restaurant (as it is 6 miles away from my home) and requested if they can refund the money for those 2 items. They said they cannot refund the money over the phone. My family and I were so hungry and it was already 9:00 PM by the time I had phone call with the manager (Brian). I had to drive all the way back to the restaurant and requested for the refund of whole order ($14.03) instead of just those 2 items ($2.98).

    Manager did not accept my request. Rather he argued with me why he would refund the whole money. I said, "It is your mistake, and because of your mistake, I wasted my gas to drive back and forth (12 miles), my time, and the inconvenience caused to me. As a courtesy, I am requesting you to refund the total amount of the order instead of just missing items." He did not agree to refund back the money, he is rude and argued with me instead. This never happened to me and I am totally dissatisfied with the service he provided. Felt like never go to Taco Bell again.

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    Staff

    Reviewed Nov. 14, 2018

    Diarrhea. Employees were running all over the little Latina manager, customers got the wrong food and employees seemed pissed off to make the correct item. My food was made in a jiffy and immediately caused GASTRIC DISTRESS. CLOSE THIS JOINT.

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    Staff

    Reviewed Oct. 26, 2018

    I was a taco short on my order. Employees behind the counter ignored me as they laughed and played in the back. When I did get their attention, 3 all waved to another to come and help me. That clerk asked another clerk still to prepare the missing item. If half the staff can't be bothered to help a customer or to correct their own mistake, I think I'll go elsewhere next time.

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    Staff

    Reviewed Oct. 17, 2018

    I came in one morning and this polite girl handled my order so well I can't wait to go back. Her name is Bella, she is very outgoing and polite, almost felt like I was at home. The restaurant was very clean.

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    Staff

    Reviewed Oct. 15, 2018

    Tonight 10-14-18 at approximately 8pm I went to Taco Bell at 1402 Rt 37 in Toms River, NJ. I wanted to order a Cantina Bowl not knowing that it is now called a Powerbowl because it is not displayed as such on the drive thru menu. As I proceeded to order, the man at the drive thru, Frank said "uh, what do you want?" I then said "may I please have a steak cantina bowl?" I then heard him along with the other workers laughing at my accent in the background. As I became irate, I went to the drive thru window, a young girl presumably ** came to the window and I went on to ask what was so funny and she said "what, we ain't laughing". I then said "instead of laughing why don't you do your work"? She then said, " Whatever, why don't you mind your damn business?"

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    Staff

    Reviewed Oct. 4, 2018

    On September 17th, I underwent a surgical procedure on my left leg. Afterwards, despite the pain, my wife, granddaughter and I decided to go through the Taco Bell drive-thru (store 023774). My granddaughter ordered a Triple Double Crunchwrap Box to share with my wife. I ordered two Beefy Nacho Grillers. The girl taking the order said "What are those? I never heard of that." I explained that it was simply a burrito filled with seasoned beef, nacho cheese and red strips. She said "We don't have those."

    First off, she sounded like she was distracted and that I was an interruption. (Perhaps it was close to the end of her shift. It was almost 4 pm.). Second, this item is listed online and for the particular restaurant we went to (2011 Airport Blvd in Pensacola, FL.). I was so disappointed, I paid for the crunch wrap box, and declined to order anything for myself. My granddaughter specified Coke as the drink for the combo, but she received diet Coke instead. It will probably be some time before we patronize our local Taco Bell again.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2018

    WORST experience of my life. I went in to store number 035310 tonight for dinner with my family. I ordered a power bowl with beef and extra lettuce, and cheese quesadilla. When the food came out my power bowl had regular iceberg lettuce on it. I went up and asked why there was romaine (as it is supposed to come with romaine). The "manager" said that is how some people like it, I told her, "Well that is not how I ordered it." She then made me a new one. This time the rice was not cooked and was hard. I went and told her and she started raising her voice, saying it was fresh rice and that I was wrong. She told me I had an attitude and she didn't need to fix it and that she doesn't need customers like me in her store.

    There was a gentleman working who then made me a new one. (The rice was still hard) But I was grateful for his customer service. My son's quesadilla also was not cooked at all and there were actual shredded cheese in it not melted and cold. I am beyond upset and cannot believe was treated with such disrespect. I will never go back to that Taco Bell ever again!!!

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    Customer Service

    Reviewed Sept. 27, 2018

    Every time I order it's never right. Tonight I ordered a #6 steak with nacho cheese. I had two pieces of steak and the bread was hard. Not to mention the customer service is horrible. Tonight is my last time going to the one on Hillcrest RD in Dubuque, Iowa.

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    Reviewed Sept. 22, 2018

    Time to put Taco Bell on my do not eat list. Just like McDonald's they are great at getting your money but not at getting your order right! I ordered two tostada's without nacho cheese, two burritos one beef and one bean and a dozen of their cinnabons at the drive thru. After repeating my order and reviewing the order on screen you would think they would get it right... But no I get two beef & bean burritos, two tostadas with nacho cheese and no cinnabons! This wasn't the first time they messed my order up but it will be the last???

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    Customer ServiceStaff

    Reviewed Sept. 12, 2018

    I went to the Taco Bell in Altamonte Springs on Montgomery at about 10 o’clock at night. I have been starving and it had been a long day went to the drive-through I had a question about one of the items the girl was very helpful and let me know what it was. And I appreciated that so I change my order and when I got up to the window she was friendly, she was professional, she was kind and the last thing out of her mouth was, "Enjoy the rest of your evening" as she handed me my bag of food. And I just really appreciated how she treated me. Her name was KayKay. Thank you for exceptional customer service!

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    Staff

    Reviewed Sept. 9, 2018

    Worst Taco Bell/KFC ever. You're better off going to the one off of Imperial and Hawthorne, which is less than 5min away. The floor is always sticky by the soda machine and lids are everywhere. I went there and ordered my lunch, I ordered three items and ask for hot sauce. The guy gives me two packets and I ask if I can get more and he grabs 5 packs and only puts 2 extra in my bag. Literally the only Taco Bell I've been to where they are stingy with their hot sauce. Then I get back to work and they forgot an item so now I'm pissed and I go back to speak to a manager because this has took almost my whole lunch. The cashier is like I didn't mess up they did with an attitude. I was like, "I don't care who messed up. I just want what I paid for." The manager never came out, just gave me my item and no apologies what so ever. I will not be returning any time soon. Just go to the one on Hawthorne. Way cleaner and better service.

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    Reviewed Aug. 27, 2018

    My girlfriend I and her son goes thru drive thru at Taco Bell in Kannapolis NC. We order 7 soft steak burritos two 7 layer burritos with black beans on the side and a large Pepsi. I get to window, they forgot the 7 soft steak burritos. We wait, we get the order, start driving away, stop and double check the order. They gave me 6 not seven. So I go in get the other steak burrito. We get home there is no side of black beans and all 7 burritos are beef not steak.

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    Staff

    Reviewed Aug. 16, 2018

    I'm getting really ** tired of Taco Bell discontinuing really great food. I eat food that they put on the menu to come back and they have discontinued them. How and why the ** Taco Bell? That is the most annoying ** ever. And you have really nasty employees most of the time.

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    Staff

    Reviewed Aug. 5, 2018

    I created this account just to write a review about how slow the service is at the Taco Bell location that is closest to my home. I’ve come to this location several times over the past four years and the service has always been slow, but I’ve been sitting in the drive-through line for about 15 minutes and have not had a chance to order. I’ve seen several people leave because they are not willing to wait. I’m not writing this review to bash Taco Bell at all. I would just like for someone to have the opportunity to correct something that may be going unnoticed. The location is in Sandy Springs, GA in zip 30328 at the crossroads of Abernathy and Roswell Rd. I love Taco Bell. If you could please address this I would greatly appreciate it. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Aug. 3, 2018

    Taco Bell in Hampton Cove needs major improvement! I have gone twice and had poor service both times. We ordered shredded chicken burritos and were given tacos. The first time we made it all the way home and had to go back. The second time, I checked them at the counter and asked that they be re-made. Taco Bell manager dumped the taco stuffing into a burrito tortilla and had staff member give them back. No rice, no sauce, and it had the taco lettuce on it. Sad, sad, sad, and unethical!!!! The store is also dirty, food and grease on the floor, staff looks rushed and tired. While I was there each time more people got the wrong order than got the right order. Not to mention, the average wait time for fast food is 20-30 minutes... That's not fast. Buyer beware! Go someplace else.

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    Reviewed July 20, 2018

    I got a Supreme Burrito and Nacho Fries at the Hamilton Montana store. Both were cold and the fries were mushy. All kidding aside the burrito was the worst burrito I have ever had. The Nacho Fries were just ok, but like I said cold.

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    Customer ServicePunctuality & Speed

    Reviewed July 2, 2018

    Late at night when you're hungry this is the place to go. The food is always great and hits spot. Now the customer service is a hit and miss. Sometimes it's great, other times it's good and there are times when they make you feel unwanted. The only other problem I have is dessert. There should be a bigger selection. It's a hassle to have to go to more than one fast food restaurant. When it's late at night or throughout the day... one is all we have time for.

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    Reviewed June 23, 2018

    As it stains the customer servicè is put together. It might be better if they had a service that you either spoke into, text/Typed or called your order in. Someway you didn't need to speak to a person but only to pìçk it ùp.

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    Customer ServiceStaff

    Reviewed June 10, 2018

    Let this stand as notification of unprofessional behavior by a representative of your company, Taco Bell, located at 555 NE Hwy 19 Crystal River. Florida, at 03:59 pm, today's date: June 10, 2018. We visited this location on June 1. 2018 and purchased food totaling $18.05 at 12:12 pm, utilizing the drive-thru window. Upon returning home, we found several strands of human hair throughout our food. We immediately made contact by phone to notify management that it was apparent someone in the food preparation area was failing to use proper headgear required by law to prevent the contamination of food products. On that date, a representative, who introduced herself as ** politely registered our concerns, and without delay invited us to return to the location for a complete refund of our money, along with full replacement of our purchase.

    At that time, we informed your representative of our busy schedule, along with our inability to return at that time. ** graciously offered to take our name and phone number and invited us to return at our convenience for a replacement, to which we agreed on a future date. Today, June 10, 2018, at 03:59 pm my wife entered the location, with the original receipt of purchase to request the replacement of the food initially purchased. Confronted by a different representative than we had spoken with on the phone, **. This representative became verbally aggressive towards my wife, using profanity, stating that "it was people like us that she hated, always coming in expecting free food, and she was tired of it and wasn't going to tolerate it!" She spoke in a loud, unprofessional manner that could be heard by other patrons of the restaurant, embarrassing my wife as well as making us feel as if we had committed a crime.

    She continued her rant as she refused to replace the food. Instead, being forced to purchase the majority of our order, allowing ** to decide which portion would get replaced, and which part would require additional purchase. Your representative not only acted in an unprofessional manner but verbally assaulted my wife in the process. Publically embarrassing her in front of other patrons, as well as other employees of your company, whom all smiled and chuckled as if they were enjoying the show that was on display at the expense of my spouse.

    I will not overlook this incident and would like a member of ownership, not management to contact at the number provided. Through the thoughtfulness of three separate patrons who witnessed this atrocity, I have obtained written statements. This public display of intentional humiliation enacted by your employee is without question, disgusting, unprofessional, at best. I seek a response from your ownership within a reasonable amount of time from today's date. Regards.

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    Punctuality & SpeedStaff

    Reviewed June 6, 2018

    This happens often at this Taco Bell (Lincolnway E. Mishawaka, IN). Last night 4 people standing at the drive up window talking and laughing, after waiting in line at least 15 minutes. Asked for 2 bean & 2 beef... Got 4 bean burritos. This happens often. Bad service and slow.

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    Customer Service

    Reviewed May 24, 2018

    This is the second time I went to Taco Bell on 13 in Dover and I asked for something not to be put on my food and once again they can't read the word NO and put it on anyways because they are too busy playing around and not paying attention. And when you call to complain they act like your inconvenience them after you done spent your money there and can't even apologize for it.

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    Staff

    Reviewed May 21, 2018

    I love Taco Bell and they have great customer services. I was having a bad day until I came there and meet an employee name Nepah. She was really engaged with me. Make sure I was ok. I love that. Keep it up Nepah.

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    Verified purchase

    Reviewed April 8, 2018

    I hope the owners of Taco Bell see this post on discontinuing items. I've been recently going back to Taco Bell due to hearing about the nacho fries and now I hear they discontinued them... You guys suck now. How the the hell do you stay in business when you continuously discontinue items that are actually really delicious... I swear I have such issues with businesses like you that screw customers over. That is the worst way to make and keep a business operating... I hope you guys go out of business one day... You guys are ridiculous ** to get rid of good stuff. You should discontinue ** that don't really sell and are nasty... You should really think about what you're doing before you make another stupid decision... Well guess I will go to a new place for nacho fries or for nachos.

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    Reviewed April 6, 2018

    I hope this goes to who owns and or runs Taco Bells cause my problem isn't with a location it's with the good things you take away and try to replace with something that cannot even compare. Examples the Verde sauce bet that's gone cause it couldn't stay stocked so replace it with Diablo. Why - oh cause No one likes that one.

    Another example, the naked chicken chalupa that was amazingly good but oh no Taco Bell thinks they're losing money cause people are buying it so let's change that to Chicken triangles really OK. Then oh yes, there was the Taco Bell fries that were so good that I know of people just coming to Taco Bell for that and oh too bad but we got this triple melt burrito literally just rice, beef, and a three cheese blend put on it. Oh but we steam it they say. So what's the deal Taco Bell. Why do you get rid of what sells?

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    Verified purchase
    Customer Service

    Reviewed March 3, 2018

    Halfway thru eating my Steak Crunchwrap, there was a bone fragment about the size of an almond that I munched into, that was uncomfortable. When I showed Gerard, the manager, he took it from me, and said someone would call me on Monday, since the office was closed. I gave him my information, and hope he follows thru.

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    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2018

    After my 2 bad experiences with Taco Bell, I hate to admit I still buy from them. I make sure this time, I COUNT MY ITEMS before I leave. In 2-separate branches (Tomball, and 1960 Walters). I had 1 taco missing. I don't know if that's how they operate. It was when I got home that I looked, I missed some of my orders. I said never AGAIN. Today, I went to two separate branches at o9, the one at veterans memorial said, they don't serve breakfast burritos. I drove all the way to Walter and 1960, after these road constructions, the drive thru person told me, they don't serve breakfast burritos CAUSE THE TRUCK DIDN'T COME IN YET. I said, "Seriously?" How frustrating, I hope they make sure next time they have it all the time.

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    Reviewed Jan. 5, 2018

    I love Taco Bell, have since I was a small child, that means I've lived it for well over 40 years now. When we go out to fast food, I always choose Taco Bell. Their selection is good, something for everyone in the family, and there are also healthy choices.

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    Staff

    Reviewed Jan. 4, 2018

    They need to train their employees to take pride in their job! They seem to have young people working there that slap the food together & don't care if they get your order right!

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    PricePunctuality & Speed

    Reviewed Jan. 2, 2018

    I love Taco Bell's crunchy tacos and their cinnamon twists. I always order those because they are my favorites. Their prices are reasonable and service is prompt. In the past when I had an issue about a long wait to order in the drive through, my complaint was noted and resolved by management.... and they even sent a letter of apology along with a certificate for a free meal.

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    Reviewed Jan. 1, 2018

    I use the drive-thru at Taco Bell and they never get my order right. It's a joke now as to what we will get as to what we ordered. One time we ordered 2 taco and got a bag of sauce packets.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2017

    The food at Taco Bell has always been fresh and had a taste of quality products. Moreover, the customer service has always been excellent as well as professional. I enjoy Taco Bell and feel I have spent my money wisely.

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    PriceStaff

    Reviewed Dec. 30, 2017

    Taco Bell has a pretty good selection. And they have some pretty good items that you can only find at a Taco Bell like the Doritos Locos Taco. They're just amazing. And even the value menu has some pretty great tasting items which for the portion and price you just can't go wrong. The new Potatorita is just great and for only a buck!! Personally if I had a choice of McDonald's, BK, Wendy's or Taco Bell I'd go with Taco Bell. I can spend 3 bucks and get full. I mean how can you go wrong with that value?

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    PricePunctuality & Speed

    Reviewed Dec. 29, 2017

    Nutritionally, it's not great but for flavor and price, it's great! It's one of the few places that I can afford to fill up my teen and preteen boys. Also, many of your locations are open really late or 24 hours.

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    Reviewed Dec. 28, 2017

    I’m usually satisfied. The only thing is where I live they are always running out of things but everything else is fine. The food is good but how do you eat a taco without lettuce.

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    Reviewed Dec. 27, 2017

    I do mostly drive-thru and different locations. They are consistent and a good buy. They also "pack" well and the food is warm when I get to the office or home if they evening meal.

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    Price

    Reviewed Dec. 24, 2017

    I have been a Taco Bell customer since 1978, during my last 2 years of high school. I remember delicious tacos, tostadas, burritos and bell beefers on a weekly basis. Last week my roommate stopped at Taco Bell/Colonel Sanders for dinner. After the meal I told him to count me out of further stops. It was too expensive, dry and barely flavorful.

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    Reviewed Dec. 23, 2017

    I love Taco Bell but... They don't love me back! I walked my hungover self all the way to Taco Bell in the cold wind and snow, I ordered and paid for 3 MEALS but I only got 2 MEALS in return. I didn't check my order. I just put it in my backpack and walked back home. When I got home I had to share my meal with my fiance and the other meal went to my brother. It was truly delicious food, but the portions were way too small. Why even bother putting meat in my tacos at all? It was truly the worst experience and it messed up my day more or less. They didn't even give me my receipt. 3 pops, 2 fry supremes and 2 missing tacos. I should have checked my order before leaving, it's sad that I can't just rely on the employees to get it right. I know it gets busy but come on, I need more stuff in my tacos. The level of stinge was woefully astounding. I paid for 3 meals but received 2, and they were barely tacos. My fry supreme was half full. Thanks for jacking my money.

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    Reviewed Dec. 23, 2017

    They are a little chincy on the meat and I have heard it is not quality beef. They changed their nacho chips years ago and I really don't like the new ones.

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    Punctuality & Speed

    Reviewed Dec. 22, 2017

    I enjoy eating here because I love Mexican food and there is a great selection of items to pick from. My favorites include a regular taco, a supreme taco, or a Mexican pizza. Although, I have not been able to go there more than a few times in the last couple of months, I hope to go there more often in the future since it is open late.

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    Reviewed Dec. 21, 2017

    Need to come down on prices and be a little more polite to customers. And make sure when they ask for condiments that they actually get them, and clean the place up a little more.

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    PriceStaff

    Reviewed Nov. 19, 2017

    While in the drive-thru in Taco Bell I was ordering a breakfast scramble and I asked the young lady that was on the intercom if I order a breakfast scramble with only eggs and potatoes would it be the same price as the item was originally prepared? She said yes. So Taco Bell charges us the same price for an item even if you dont want everything that comes on that item.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    Going to Taco Bell CA is always fun. My kids love it, we always go there. The manager there is very friendly and in store #027844 they introduced me with the new Taco Bell Tellthebell Survey, By which you can win 500$ Instantly. <3

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    Punctuality & SpeedStaff

    Reviewed Nov. 3, 2017

    Taco Bell offers an excellent menu that has some very nice specials. The workers are courteous and helpful. The waiting time is usually quite reasonable.

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    Staff

    Reviewed Nov. 1, 2017

    There were polite people working there. Order was right food hot, fresh. The store was clean and condiments was stocked. Everyone that worked there and the customers were all smiling and enjoying themselves.

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    Price

    Reviewed Oct. 31, 2017

    I love this restaurant. Food is great and so are their prices. Worth it! Have not had a bad experience ever. My grandchildren enjoy it also. Great place.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 28, 2017

    It is a very versatile restaurant. They come up with new menu items all the time. Their prices are a very good value and they have specials all the time. They have locations everywhere and that is very convenient. Their service is very fast and efficient, and very seldom get the order wrong. They have very courteous and friendly staff.

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    Customer ServiceStaff

    Reviewed Oct. 27, 2017

    Taco Bell happens to be my favorite fast food restaurant and the food has always been good. I normally go through the drive-through and they have never messed up my order. However, they don't have coffee and that disappointed me. The customer service isn't bad but could be improved on. But the person I last dealt with at the window, may have had a bad day. She just wasn't really friendly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 25, 2017

    I ordered a ten pack of Taco Supremes and they came without tomatoes and were woefully scant (half full in the shell) on the stuffing of lettuce and meat. When I called to complain that the menu item was lacking the required tomato, I was told that Supreme tacos did not come with tomatoes. I asked when that changed and a person who represented himself as the manager responded, "It has always been that way." I knew this information to be false and went into the store a few days later. I received an apology from the manager of the San Ramon store.

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    Staff

    Reviewed Oct. 24, 2017

    I like to choose Taco Bell when I travel because no matter where you go, you are assured the food is always fresh, consistent and well priced. The menu I feel has a good variety whether you have only a couple dollars to spend or plenty of money to spend. The Restaurants are kept clean and well stocked with all the necessary things needed and the employees have always been polite and friendly.

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2017

    Taco Bell employees show wonderful customers service and are always kind and helpful to give you variations you request. They work like a well-trained team to get your order right and fast. Also restaurant always clean.

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    Customer ServicePrice

    Reviewed Oct. 22, 2017

    Taco Bell food and prices are pretty good. I like the customer service and it really depends on the Taco Bell you go to. Some neighborhood are better than others.

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    Staff

    Reviewed Oct. 21, 2017

    The workers at Taco Bell seem to be knowledgeable about their experience with the customers. I felt comfortable with my order. The workers seem to be personal and professional with their job.

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    Staff

    Reviewed Oct. 20, 2017

    The Taco Bell near my home on Marconi Ave Sacramento CA is excellent. The employees really make the difference in this restaurant, as opposed to other Taco Bells. Very polite, personable, friendly and great at their job. Make you feel good when I visit this Taco Bell. Great job!!

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    Reviewed Oct. 19, 2017

    The one thing that stood out the most is that they were completely out of mild sauce. You can't eat a taco without any sauce. They were out a couple of weeks before that too.

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    Reviewed Oct. 19, 2017

    I like the Taco Bell tacos, but flavor is the issue. I have to use hot sauce on everything. The shell is crispy, the food is fresh, just lacks in flavor.

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    Reviewed Oct. 18, 2017

    Taco Bell is great but the menu could do some upgrades like to see more drink choices and maybe some kind of desserts. Would also like to see faster service. Thank you.

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    Sales & MarketingPrice

    Reviewed Oct. 17, 2017

    Taco Bell used to be my favorite fast food. Now, it is way overpriced for the amount of meat you get. Its ads are purposefully deceptive. And the quality of the meal is downright embarrassing. I won't be going back until I hear of a much better reputation.

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    Staff

    Reviewed Oct. 16, 2017

    A couple of times, my tacos and chalupa has had very little meat in them. But the employees are friendly, the frozen drinks very good, and overall, a good value.

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    Reviewed Oct. 16, 2017

    Taco Bell is a reliable fast food experience. Every once in a while I get a craving. I don't eat fast food often but when I crave something bad, Taco Bell fits the bill. :)

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    Reviewed Oct. 15, 2017

    Taco Bell is constantly changing their menu to keep it fresh and fun. They seem to have the knack to know what the public wants and develops products that meet that need. They could do better by returning to fresh products instead of pre-made.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2017

    We went through the drive-thru. Service was great. Food, order right and fresh. We were offered sauces. The staff was efficient and we didn't have to wait long for our food.

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    Price

    Reviewed Oct. 13, 2017

    We usually go through the drive thru because we are on the go a lot. Service is usually fast unless there are more cars ahead of us. Food is fairly good for the price. New items usually come up during summer time.

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    Staff

    Reviewed Oct. 13, 2017

    Their food is really greasy. To go orders are seldom right. Inside usually has dirty tables and staff on their cell phones. No manager ever around. They do offer a variety but you dont know what is in it.

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    Punctuality & Speed

    Reviewed Oct. 13, 2017

    Taco Bell has variety, tasty food, and quick service. There is something to please everyone. You can customize your order, such as no beans, etc. I especially like the chicken salad in a toasted bowl and the frozen fruit drink.

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    Reviewed Oct. 12, 2017

    Taco Bell is a last resort when you are really hungry and nothing else is around. They have a couple of items that are very good but the last time I went to Taco Bell, the service was horrible. The cashier was clueless and unfriendly and it wasn't too clean. I'd rather go to Del Taco.

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    Taco Bell Company Information

    Company Name:
    Taco Bell
    Website:
    www.tacobell.com