Consumer Complaints and Reviews
I am not looking for compensation or to vent frustration. I just have a couple complaints. I have tried Tacobell's newest items, and they leave me disappointed every single time. I really like the Crunchwrap, so after seeing the Double Crunchwrap I was pretty amped to try it, so I get it, and my first bite is sour cream lettuce and taco shell, okay? Second bite is the same, eventually I get halfway through and to the smallest amount of beef, needless to say I am hungry an hour later due to no protein. I thought it was a fluke, but have since tried 2 more double crunchwraps, from different locations! Equally disappointing every single time!
So out of desperation tonight I tried the location listed, simply trying to get a meal to hold me over, I decided to get the chicken POWER Burrito. Okay this must have some meat in it! Well no, it didn't, I opened it up and COUNTED six tiny chunks of chicken in a pile of lettuce and sour cream. I usually don't complain, but it is so extreme that you ought to make your menu more honest because these meals do not represent the product on your menu. YOU ARE CHARGING EXTRA AND PROVIDING LESS. In summary, I have tried different locations through Orlando, Florida and each one delivers food that looks nothing like the product on the menu. If it has double the meat on the menu, it should at least resemble that in the actual product.
Instead of meat with sauce on the Nacho Bell Grande, they put a dollop of cold hard refried beans on a couple of the chips and put barely any cheese at all on it. It was the worst meal I think I've ever had. Very disappointed. They must be trying to cut corners and save money. My husband did not keep the receipt.
Excellent customer service and really tasty food. They go beyond to satisfy customers and everything is done very fast. It is the best compared to the other food chains in US. I had an awesome experience in West Waters Avenue in Tampa, FL.
The nastiest Taco Bell ever! Most Taco Bells do not look very clean but this Taco Bell beat all the rest for uncleanliness! On the scale of 1 to 10 it was a 12... the worse! To start with, the Pepsi machine area was horrible I honestly did not want a drink because the caps where the drink flows out are filthy, needing more than wiping, needed to be removed and put in Clorox water and scrubbed and rinsed with scalding water... the area was filthy! The containers holding condiment sauces were filthy, when you put your hand in to get some sauces they felt sticky and dirty! Every table in the store was filthy we had to get some napkins and wet them to clean a table to sit at! The floors were filthy with food all over them! No one working seemed to be concerned!
This store needs to be remodeled, modernized and cleaned up! We had to be at a meeting at 7:00 pm and did not have time to go anywhere else! The bathroom smells old and dated, the filth was unacceptable! We have patronized this store before and it is never clean! I will not be back! We had friends that got sick eating there a few years ago... now I know why!!! I am going to report it to the FDA!
My son went in store 694 in Oklahoma City. He plugged his iPhone 6 up to be charged and comes back it's gone. One of the employees stole it. After speaking with one of the managers Justin the phone was brought back. It will not be returned until the police picks it up and it's processed. Also he stated that the serial number had been scratched off the back. The phone wasn't damaged when it was stolen and I don't believe it should be returned damaged. Justin has done an awesome job with communicating with me and being very helpful. But the store should be liable for any damages done to the phone.
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I went to Taco Bell a month ago around 8 at night on a Sunday. I pulled up to the drive thru and there was 5 vehicles between myself and the order speaker. So I notice vehicles are barely moving. 30 minutes later I pull up to the order speaker. I place my order. Another 25 minutes until I get to the window and I am pissed. The lady states my order and I ask what the hell is taking so long. She states they only have 2 cooks in the kitchen. This is not my problem that you do not have proper staffing. She tells me how much it will be and I tell her I want my meal for free or I drive away since I had to wait almost an hour.
She tells her manager I wanted my food for free. He comes to the window and says no. He gives me the same excuse of not having enough workers. So I put my car in gear and drove away without getting any food. You would think they would close their drive thru if you are that short of help to prevent a situation like that. They also could compensate the customers for the inconvenience. You lost a customer Taco Bell!!!
They never get it right. Charged for beef burrito and always get bean. I am tired of calling and tired of having to go back a week later to get what I wanted. They never get it right. I get charged for beef and get bean every time. The order is always the same, 3 taco supremes and a beef burrito and my husband order. Time and time again. My husband's called tonight and ask them, "Does bean go on a beef burrito?" He thought it was the way they come. Really this store service sucks. I am tired of paying and not getting my food. Sincerely disgusted.
I live very close to the Taco Bell on Condit Road in Morgan Hill and so I get take out frequently from this location. At least once a week, for my family of 7. They almost never include the "extra cheese" which I pay for. It happened again tonight and I'm fed up and frustrated. There was actually less Cheese than a normal which was SUPER frustrating. Called the Manager and he actually muttered some nonsense about how that was impossible because everything is "portioned." Nice.
Horrible burrito. Whatever it was it was not meat. I opted to have no sour cream, I got some sort of rice and beans and none of the meat I ordered and it was strange. I would suggest when people ask for beef they get that.
The staff during the day are quite nice and helpful, but whoever the manager that runs this place during nighttime should be fired. The location is listed to be open until 3 am during night. Recently I went at midnight, 3 hours before closing, and they were closed, with lights on and several employees standing around. This is not the first time this has happened. This last time I decided to walk with my cane up to the front door (I'm currently disabled with an ankle injury) and knocked on the door to ask why they were closed. Two staff came up to the door, pointed at my walking cane AND BEGAN LAUGHING. Laughing at me, for being disabled?
So, I call corporate, who tells me that the district manager will call me back. I've not only waited OVER A MONTH to get this phone call, I never got called back. I called to mainly try to improve my local Taco Bell's service and to provide constructive criticism, and now I'm past this point. Way to make a long time customer feel completely appreciated Taco Bell. I come to get tacos, but instead get laughed at for having a disability.
1/11/17 10:30 am. Order breakfast burrito, got home, opened up to put sauce on it. And it was a big tortilla, with 1/2 teaspoon of egg, and 1/4 teaspoon of very small crumbled sausage that looked like sprinkles you use for your salad toppings. After reading reviews about food poison, my family will not be eating there again. Especially after today, what a rip-off. So, I pray I didn't get food poison as well. Very gross!!!
Twice went to Taco Bell on 188th in SeaTac, Washington and twice the order was wrong. I ordered a box of 12 hard tacos, 6 chicken and 6 with hamburger all with sour cream, lettuce, cheese and tomatoes. The gentlemen informed that would be extra. I said ok. Even when picking up our food I reminded him and he said yes all toppings on tacos. Go home and hamburger has all coverings but chicken no. This is crazy.
As an employee of Taco Bell we are allowed to eat lunch free, so today (like any other) I take advantage of this and order a steak DoubleDilla. Today (2016.11.14) as I slowly begin to eat my lunch, I realize an odd aftertaste. Well I thought it was just 'cause I was really hungry, so I just kept eating ignoring the taste then the odd taste could no longer be ignored and forced me to toss the other half of the DoubleDilla. I just blew it off and clocked back in, not too long after I began having hot flashes (mind you I'm only 18), and cramps that cannot be explained by words while trying to work drive-thru and perform to the best of my abilities. When I finally got off a few hours later I rushed home to relieve myself which consisted of vomiting and diarrhea. At this point with symptoms getting worse my mom took me to the hospital where I was diagnosed with SHIGELLA FOOD POISONING!!!
As an employee at Taco Bell for a few months I am honestly shocked they are still in business. They are the most unprofessional workers I know. Employees take breaks whenever they want to for more than thirty minutes, they steal food and money, they have loud arguments preventing success in drive-thru, the manager cries when she's overwhelmed and always underbooks the day, forcing us to work like slaves or have her call us in on our off days. They don't wear gloves when making food, they are always on their phones, never correctly clean the lobby, always running out of items (medium cups, hot sauce, napkins etc. - we have to wait for the next truck day), close early, and the thing I hate the most is they put on a show for the "head boss/inspection" whenever they come and every day other than that it's a living hell.
Honestly, I feel you should come dressed in regular clothes one day for a surprise visit and see how the store is really run (I know we don't do the cash register process right since I read the handbook). Also, our costumers are disappearing, not gradually, I mean in plentiful numbers and I feel this all falls under the management. I know now so many "secrets" about this Taco Bell, that I honestly feel it's nothing but a corrupt business. As per this and other circumstances I feel I was "forced" into resignation, and now have received backlash for not wanting to make this a career path.
Ate at Taco Bell November 7 at around 12:00. By 2:00 I was burping up a rotten egg taste. I started having severe stomach cramps around 5:00 with explosive diarrhea that lasted well into the morning. At first I was going to the bathroom every 15 minutes then it was about every 30 until I finally got so weak I called 911. I was taken by ambulance to the ER where I was given 2 bags of fluids, a morphine shot for pain, a shot for nausea and a stomach CAT scan. It was determined from the above symptoms that I had food poisoning! I had eaten a taco that day and that was all! I will never go back to Taco Bell!!!
The worst Taco Bell ever. I went today at around 5:00 pm, no line in the drive thru. The speaker at the drive thru is not working since last few days, no notice about it at the drive thru, the screen at the drive thru is not working either. I could hardly hear what the employee was asking me. Somehow I placed the order, went to the window to pay, tried to tell the employee about the hearing problem at the drive thru. She had the guts to slam the window thrice on my face without bothering to hear what I wanted to say. Finally comes back, tells me my amount and waits for me to pay. I still wanted to tell her but she again slammed the window and went away.
Came back telling me 30 other customers before me had already told her about it. How do I know if she had been informed already? I am not a mind reader. They have no notice put anywhere. Another employee comes to take the money, I asked for the manager. The manager was as rude as her employee and threatening me with calling the police. Ooh I forgot mentioning, the employee is ** while the manager is a ** lady and I am none of that. Could this be a racist issue?
I asked the manager to tell me her employee's name, she hesitated giving me, eventually did but without last name telling me, she did not know her employee's last name. What kind of people become managers who do not know their employee's last name? At the end she did give me the employee's full name. I call the customer service. They tell me the district or area manager will take 3 business days to call. Employee and managers take less than 30 seconds to insult a customer but the heads take 3 days to call back.
My husband goes at midnight and still has to wait about 1 hour to get his food with only about 3 - 4 cars in the drive thru. At the end he finds out that the employees are playing with food, throwing it over each other, or either sleeping in the customer area. Ooh btw, I am a regular customer at that place - 4 / 5 times in a week. They know me by the order I place and still get treated this way. I only order veg food / no kind of meat ever and most of the time my food is contaminated and I have to go back to get it replaced. No apologizes for any kind of inconvenience they cause me. I am pretty sure Taco bell lost my business.
Upon arrival to the Taco Bell I was told to look over the menu and someone would be with me, 8 min later I was able to give my order only to approach the window my money was taking immediately. As I wait for my food 11 min later the manager came to the window and asked what did I order, followed by 3 employees that took the same action. The fourth time I was asked what I ordered I demanded to have a refund and was told, "Take your money. No one told you ** ass to eat here." I have never been disrespected in such a manner being a paying customer.
Two weeks prior I visited the same Taco Bell on Saturday Oct. 22 at 3:27 am and was denied service. Spoke through the speaker box, knocked on the window and no one ever came to serve me. I went as far as calling the police to make sure everyone was OK only to find out that the workers were there they just want to serve me. Based on their actions I'm only forced to believe it is the color of my skin.
Food Poisoning. Friday October 28, 2016 I bought a #9 which is a Soft Taco and Crunchwrap Supreme. 2 a.m. that night I was so sick at both ends for 12 hours. I knew it had to be the tacos because I hadn't eaten anything else. This is now the second time this year. Never going back.
I went to taco bell tonight with my family. When I got home and had eaten about half of my food I saw plastic and hair in my nachos. I went back to the store to show the manager, when she came to talk to me she threw the food away and said that I was there 2 days ago trying to say the same thing. I have not been to taco bell in weeks. I was so pissed at this point. It was bad enough to know I possibly ate someone's hair and/or plastic, but to be called a liar and a scam artist by the manager was infuriating. Taco bell's management needs customer service training and they need to drug test the manager, they are obviously hallucinating. They have cameras all over the building, where is the video of me trying this 2 days ago? There is no one because I had not been to taco bell in weeks and will never be back. Horrible customer service and managers are on drugs.
On Sunday night October 23rd, I drove to Taco Bell and ordered some items from the menu. When I arrived home, I noticed that I had received a completely different item than the one I ordered. I notified an employee on the drive through intercom that I did not receive what I ordered and she cheerfully told me to pull forward so they could fill the order correctly. First, the clerk asked me what I ordered. I told her and showed her the receipt. She looked at it and admitted that she may have misheard and instructed me that I would "Have to pay for the new item" which technically, I got charged for an item that I did not order, but I paid for what I actually ordered. No big deal. Ok so I asked if they would redo the order because I had to drive back and by now, the order which was for 2 people was cold. The manager, Brendon ** said "I can't redo your order". He gave me no reason. Imagine my shock. I will never eat at a Taco Bell again.
I ordered the XXL Grilled BEEF burrito, expecting beef to be in it. Instead, I was given a burrito with not one tiny piece of beef in it. It was purely composed of refried bean and rice. Refried beans in excess make me nauseous, therefore I had to throw it out halfway through. I opened the burrito after a few bites because I assumed that maybe the refried beans made up only the part that I bit into, and that maybe there would be beef in it somewhere, but found nothing. There was absolutely nothing in the burrito aside from the beans and rice. No cheese, no sour cream, nothing at all. I am disgusted with the fact that I had to pay extra for something that wasn't in the burrito, and the fact that it is falsely advertised and poorly made. I also asked for strictly hot sauce, and was given a bag full of mild sauce and fire sauce, with only one packet of hot. Never received a receipt for my order, either.7
I have recently experienced pretty extreme drive-through wait times. Is there a secret strike going on? No human should have to wait 32 minutes for a burrito. It's just too much. My car was overheating and almost shut off. I deliberately attend many different locations, as a "self-test" to determine whether or not a certain location is worth the time to eat there. I have been incredibly disappointed as of late. I expect nothing more than a chicken power and a misc (whatever's on sale today) burrito. Nothing amazing or special at all, and yet... It takes them 25 ** minutes to assemble... Please... Just please... I can't be late for work one more time.
Feeling hungry on my way in to work, I thought, "Hey, what about just grabbing something cheap and easy from Taco Bell?" No problem, says I, and in I go to the Emeryville, California Taco Bell in the East Baybridge Shopping Center (3839 Emery St #700, Emeryville, CA 94608). Three crunchy tacos ordered, and even a little donation to some scholarship program "just because," and before I could finish writing my name on the presentation cards for the program, my order was ready. Awesome, because I'm in a bit of a hurry! So, grab the bag, hop back on my bicycle, and away I go! I get to work, and all is well and good. I shove tacos into face and feel better now. That lasted about an hour. After that, I felt a little... "off". A half-hour after that, and I started vomiting a little bit here and there. Not much, just enough to basically make me feel like garbage and ruin my day.
It's now 5 hours after that incident, and I'm still throwing up Taco Bell. Seriously, it was just three crunchy tacos - nothing extravagant, and nothing I hadn't had a zillion times before from other Taco Bells. I've bought from this Taco Bell before, and have overindulged and wound up paying for it later, but never anything like this... from just three crunchy tacos. They also didn't have that classic "Taco Bell" taste I had grown up with... have they changed their ingredients (again)? I don't know... all I know is that I am not pretty much put off of Taco Bell for the rest of my life now.
I ordered a ground beef chalupa and a bean burrito. I actually measured out the beef and it was 1 1/2 tablespoons and the burrito had 1 tablespoon of beans on it. I am not joking or exaggerating. I stopped at the late night drive up as I was coming from visiting my wife at the hospital. I had such a craving for what I ordered and would have returned the food but it was after 12:30am and I was already at home. I will never use another late night drive thru at any Taco Bell anywhere ever. I cannot believe the help actually had the nerve to send these out. If the company does not respond to this, I may very well never eat at this taco bell (or even others) ever.
While having lunch at a Taco Bell in Eagan, I bit into a burrito and bit into a hard substance breaking my tooth in half. I reported it immediately to the manager on duty, but unfortunately I swallowed whatever it was that broke my tooth. I have just been informed by Taco Bell's insurance that they deny the claim as the substance I broke my tooth on wasn't found and I have no proof other than going to the dentist the next day to have half the tooth extracted and a history that the tooth was a stable tooth without cavities or other flaws. The dental bills will be several thousand dollars, all for eating at Taco Bell and trusting that their food is safe and free of foreign material. I will seek through conciliation court my dental bills that I will accrue, very frustrating after serving other people in public safety for 25 years and the military.
I have visited the Taco Bell in Huntington, NY frequently. The last 3 visits have been disappointing. Since I work late at night, it's one of 3 establishments that are open late. My order was simple: 4 bean burritos, no cheese, add tomatoes. The wait time was longer than it needed to be at this time of night. I figure teenagers are back there screwing around. When I got home, burritos had no red sauce or tomatoes (which they charge $1.20 for). Not to mention at the bottom of the bag I found a dried out pen and a tater tot. Wtf?!! Does customer satisfaction not mean anything anymore? I've given this establishment enough times to get their stuff in order (furthermore it doesn't seem they give a hoot about survey feedback) since nothing has changed. Moving forward I'll go to Domino's or White Castle. At least they get my order correct each time I visit them and their staff is friendly. Good riddance Taco Bell!
I ordered food online to the wrong restaurant. Somehow, when that happens daily and money is automatically refunded to their card, I never received that refund. I got several phone calls and emails from an upper management guy named Brandon, who intercepted my online "contact us" form. I didnt think anyone even read those! What an awesome feeling - my less-than-ten-dollar refund was being treated like a multi million dollar faux pas! I have a new vested interest in the future of this company and their commitment to superior service!
I visited the Taco Bell in Rocklin, CA (corner of Sunset and Park Drive) on Friday evening, August 5th at around 8:30 pm. I ordered two original tacos and a cheese quesadilla, minus the creamy jalapeño sauce. After arriving home I ate and everything seemed fine. Went to bed around 10:30 pm. Woke up at 4 am with severe stomach cramps and nausea. I ran to the bathroom and had explosive diarrhea. I felt dizzy and weak and could hardly make it down the stairs. Once I made it downstairs, the vomiting started and was intermittent with the diarrhea throughout the entire day, into the evening. I had horrible body aches and couldn't get comfortable. I literally felt like I was on my deathbed.
All day Sunday, same story. Vomiting finally subsided, but the diarrhea did not. Monday, in bed all day, still running to the bathroom every 15 min and husband had to stay home from work to help with the kids. It is now Tuesday, feeling better, still weak though, just not feeling myself. I was absolutely fine before all this started (no health issues) so I can only come to one conclusion here... FOOD POISONING. Makes me very uneasy to have to report this local business, but this is an extremely serious matter. This Taco Bell location needs to be inspected thoroughly so this doesn't happen to anyone else.
I am so sick of Taco Bell 4191 Tates Creek Centre Rd., Lexington, Ky, 40517-3059. My family and I placed our order at 10:41:32 pm. The lobby closes at 11 pm, but the drive-thru was so backed up the line was to the main road so we went in to get it quicker. The cashier took our order. He rang it up wrong (this is only the 5th time or more this has happened). We always order the same thing and our quesadillas to be Well Done. We waited for 20 minutes for our food which was fine because we thought it would be fresh but it wasn't as usual. They only took that long because there were 3 other orders behind us and they wanted to make them all at once, so our food was sitting there for a few minutes getting cold as usual. When we got our food it was wrong because the cashier rang it up wrong which I didn't notice until then. So I told the guy who made our food it was wrong and he just told us to keep the Quesarito and he would make another quesadilla for us.
When we looked at our quesadillas they were not well done - the cheese was not even melted, and one was supposed to be steak and wasn't, so my husband took them back up there to be made well done, since telling them two times before did not matter to them. Since the guy had to make the quesadilla again the manager went up to my husband and asked what the problem was because I had already told them it was wrong. She got rude with my husband, because they messed up our order twice and blamed us for the order being wrong. After they eventually made it right another 20 minutes later she was trying to argue again with my husband. When she walked away she kept saying stuff under her breath. Also when we asked it for well done she cooked it so much it was burnt and my husband could not finish his food. This happens to us 99% we come up there. We go to this location at least twice a week.
We have been going to this location for 10 years and the last year or 2 it has been awful food and terrible service. I think we have gave them more than enough chances to get our order right. All we want is the correct food and fresh food. Is that so hard to ask for? I have went on the website and emailed a few times. We even called the store itself to see if they can explain to us why our order is always wrong. No one ever responds through email or a phone call and when I talk to them they do not have a answer for us. They just tell us to drive back up there and they would make it right this time (which we have and they still messed up our order). They have never apologized for anything, when they make a mistake. It is always the CUSTOMER'S FAULT. If I could get a hold of the district manager I would but there is no number to be found.
I really think this company needs to be careful of who they hire for management if they want to keep their customers. I have never been to a fast food that the employees were so rude if you ask them to make your order correct. Also I have never been to a fast food place where the order was wrong almost every single time.
They sold me a triple layer burrito thing and gave me 2 sauce packs (I wanted more) but the kicker is that I didn't get any napkins!!! Check other comments, seems to be a trend. ** TACO BELL.
I am at my wits end with this journey and have done everything I know to do to attempt to resolve this. Now I must tell my story and expose this for what it is and continues to be. Below is a summary of my crazy journey that continues today as I wait for resolution. It just would take more than space allowed to share with you everything that I have gone through and continue to go through with the Taco Bell in Alameda CA and local franchise, Golden Gate Bell and all involved. I have dates, names etc although I will not post those here. I will use initials.
On 05/11/2016 at about 10:50 A.M. I went into my local Taco Bell to purchase a food item and a cup of coffee. I in no way intended to cause this business any grief nor was anything that transpired pre-meditated. I simply went into Taco Bell to purchase the above. When I ordered these two items the person, C.J., assistant manager, that took my order # ** asked if I wanted cream for my coffee. I stated yes! Asked how many, I stated 4. He asked if I wanted it sweetened. To explain, I in most cases have a severe reaction to sweetened products. I suffer from severe ocular migraines that cause my vision to be obstructed and I throw up and everything else that goes with a migraine. Not only that I can become very ill for days. My blood pressure and pulse rate shoot up. I can have residual headaches for days and sleep as much as I can. I can have these reactions to other items that might be used by eating establishments
Over the years and with my doctors help I know the "triggers" and try and stay vigilant. My son had a severe peanut allergy so for many years. I have been an advocate for education and I pro-actively speak up to avoid the result. So that is what I did. I adamantly and vocally (everyone heard me) told the assistant manager to please please please not put any type of sweet anything in my coffee. I told him that these things can trigger severe migraines for me and cause me to become extremely ill. I was not being rude. I just feel that it is my responsibility in a situation like this and otherwise to be clear and precise. Especially since he brought it up. I was a bit embarrassed although I had to make this clear that I did not get harmed.
When I got my order there were no individual creams. Again he had asked me how many creams I wanted and I stated 4. The receipt I have attached reflects exactly that. I questioned him about it and he said that he put 4 Creams in my coffee. I sat down let my coffee cool down a bit and took two drinks of the coffee. I immediately realized that there was something very strongly sweet in my coffee. I asked him what he had put in my coffee as there was something very sweet in it. At first he denied it. He said he just put 4 cream in it. I was insistent that there was something sweet in my coffee.
I started to get worried and again was very vocal with him. Customers and staff heard everything. I asked him to show me Exactly what he put in my coffee. He brought me the item that he put in my coffee. I was livid! It was sweetened liquid "CoffeeMate" artificial substitute creamer. The proof was there. Not only did he Not put cream in my coffee he put a foreign product in my coffee that I did not ask for. A non dairy substitute and sweetener. I told him do not put any type of sweetener in my coffee. Taco Bell knew that I would be harmed because I told them I would. They also misrepresented a product. I asked if they ever have cream and he told me no that his district manager does not allow that to be ordered. I questioned him several times.
I went home, was very ill, called the doctor, made an appointment as my blood pressure at that time was very high as was my pulse. I have a machine at home to monitor. I had a severe headache and was throwing up. I could not get into the doctor until later so I just laid down and tried to sleep. The headaches would subside a bit and then continue as they always do. My doctor increased my medication for BP. To this day I am still on the higher dose. Taco Bell and its representatives just want me to go away and I will not.
What has transpired is just too much to type here. I had never had to deal with a food franchise in this regard and when I started on my journey I was a bit ignorant. I have spoken to B.N., C.E.O's organization at 1 Glen Bell Way in Irvine, I have had endless conversations and sent endless emails to the franchise Golden Gate Bell of which this Taco Bell at 2651 Blanding Way is located. Originally I wanted to just speak with someone in authority to express what a nightmare this had been and to let them know that I am a consumer advocate and Taco Bell must take this serious. They did not! Their folks that answer the phone took my complaint. I told my story and I told them that I did not ask for this. I simply wanted a food item and coffee.
Eventually after several conversations I asked for a call back from someone higher up. After a bit a Mr. **., district manager called me. Again I told him what happened and I speak the truth. He was not concerned and in fact told me I would have to speak to the insurance company. Again I was a bit naive, not any more. Between talking to the district manager and having contact with the insurance company someone from Taco Bell, L.E. called me. I thought she was from the insurance company. She stated no she was from H.R, I do believe. I told her that the district manager had referred me to their insurance company. I again told her my story and she said that she wanted to welcome me back to taco bell and offered me a couple of food coupons. She was aware of the incident and she told me that yes the assistant manger did put that in my coffee. There were witnesses to the incident/conversation so she could not deny it.
When she offered me the coupons and with her not being concerned, that is when I knew... You bet I want talk to the insurance company. What an insult. That was their resolution. I do believe they were and still are trying to keep me quite about this. Taco Bell upper management took me on this journey and I just followed. I did not ask to speak with their insurance. I wanted them to address and fix this. I became educated quite quickly. Well things have changed now and this has all evolved over two months. Their insurance company did call me and then stalled. When she did call me she was Very rude.
I finally talked to supervisor C.J. He was cordial enough and being that Taco Bell had brought them in mix and things just kept dragging and no one was listening and their remedy was a couple of burritos, I decided to move forward with him. I have done plenty of research on food allergies etc although not on something like this involving the food industry. Many years ago my son had passed away and another was at fault. I learned quickly that insurance companies regardless are not one's friend even in the death of one's child. I do not believe that bitterness and anger accomplishes anything and as the insurance company's original employee was Very rude. I set the tone with the supervisor and gained agreement that we would at least be cordial. Now I think that the insurance company mis-read that as this guy is a pushover and we will just table this and play games.
They have taken this time to try and get all their "ducks in a row". I think they fired the assistant manager to possibly shut him up. I am sure they now offer cream and are quite aware that they are at fault. They again have had two months of stringing me along with their insurance company to try and clean their end up. They don't care what happened to me. This has evolved so much. Taco Bell is not listening. They are not taking seriously. What of all the other folks before me? What about anything else they were being false about and now trying to cover about.
Why did they just tell the public what they offered and let the guest choose if they wanted the product? Maybe cutting corners? I don't know. I now understand that they need to be responsible for what they did and what they caused and they need to fix this. I told them as as long as they did I would try and work with them. After over 2 months have thrown me a bone... They want me to go away.
As I type this I am waiting for their CEO of the franchise here Ms. M.S. to call me. She was out of the office and I did speak the person. Her phone message left to speak with. That person sent me someone in H.R, C.F. who just sends any of emails straight to the insurance company. I have pleaded and pleaded with them. I will not be silent about this. They will not take this seriously and as much as I try and communicate with them it falls on deaf ears. I think I am worth more than a couple of free burritos.
Taco Bell Company Profile
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- Taco Bell