Taco Bell Reviews

Taco shell was old, soggy with no crunch. No offer for taco sauce. Taco wrapped in paper didn't cover the taco and all the contents fell apart in the bag. NO BUENO 👿. Very disappointed. Besides, didn't have nacho cheese fries!!!

Location at 725 E Taft Ave in Sapulpa OK. Wait times have been getting longer, very simple orders are messed up or completely forgotten. I know it's good practice to check before you drive away, but that shouldn't have to be a requirement. Imagine my surprise when I get 6 miles away and half the order isn't there.

I have not patronized Taco Bell for many years. We decided to stop in on our way home. They are often very skimpy on the steak so we ordered extra. They asked about sauce, I asked for 2 Avocado and 2 green. They never told me that would be an extra charge. I kinda understand the Avocado sauce, but the green sauce has usually been available in the packets. We are not fans of red sauce. They didn't tell me it would cost extra for either sauce. And the burritos we received were definitely NOT EXTRA STEAK, like I ordered

I don’t understand how people with a brain can screw up every order that comes into their place of employment. Order is always wrong and when you pick up your online order you have to holler at somebody to come and get it for you because they are always talking and never pay attention to you standing at the counter. I’m speaking about the Jacksboro/ LaFollette Tennessee one in particular. These people need some serious training. Hire me for a couple of months and I’ll straighten them out for you or they will be job hunting in a very short time.

Taco Bell used to be reasonable. Got a large Frozen drink $4.04 for a drink that was basically a small anywhere else. Sometimes I go there because the lines aren't long. I wonder why I'm done. Small Frozen Kool-Aid is not worth that much money.

My local Taco Bell will only let you order through the drive thru or at a kiosk. You can stand at the counter and be ignored by multiple employees. Kiosk wants your email to complete transaction and will not issue a receipt. Brought this up to the manager and was told that it is just the way it is now. No, the way it is, will no longer get food from them.

This is probably last time I will visit the new location on Anderson Rd and Gunn. Ordered the Discovery Box for $9 plus extra for extra steak meat on the chalupas. Well, each chalupe had - literally - 4 small pieces of meat. We could not believe it when we opened it. I even have pictures.

Great customer service, very outstanding 👏 Seminole, Oklahoma location is a fantastic place to be. They help fix orders when needed. They're always busy at this location. The window people are amazing, always smiling.

Ordered a rice and bean burrito and added seasoned ground beef (to go). Got all the way home and took two bits and then opened it up and not a single bit of ground beef. Pisses me off to high heaven because I had to go all the way back there for their mistake. Isn’t the first time have added an extra ingredient to an order and didn’t get it. Stanton, Mi. I won’t be going back and I’m passing the word on social media. TRAIN YOUR POEPLE!!

I ordered two nacho tacos. There was just a little tiny bit of cheese, lettuce and even tinier bit of meat in the tacos. Over $6 with. Now I remember why I haven't been there in several years. I got ripped off big time.

I've been going to this Taco Bell for over 12 years. I started complaining and back in October when the staff got absolutely livid mild and argumentative over my dog eating a bean burrito off of a plastic tray. I have since repeatedly been ignored insulted and disrespected. Lied to and I have filed to complain. Each time I have been told by the complaint supervisor, "Oh I know those people. What's your problem." The truth is the Taco Bell on Oltorf is notoriously one of the worst ones in Austin Texas. I understand that they have a lot of difficulties being in an area where there's a lot of homeless and drug addicts. But my hands are clean and my teeth are intact and all I've asked is to be treated like a human being. Lying to me and tell me bathrooms were out of order instead of letting me use them. Insulting me and refusing to even smile or acknowledge that I'm saying words to them.

This occurred approximately at 06:13pm on 8/3/20205. First, the ** guy at the window tried to hand me five drinks separately without a carrier. I asked him for a drink carrier, then he asked if I wanted all five drinks in the carrier. I told him to put four drinks in the carrier and hand me the other one. Second, he then proceeded to hand me all five craving boxes that I ordered separately. I asked him if he had a bag for them, he said Yes. He then put four of them in the bag and turned the fifth one sideways in the bag. Keep in mind, I'm in my vehicle by myself. I would recommend additional training. We deserve better service.

Your store in Etna 033089.... overcharged me $10.20 for Supremes I didn't get. I called the mgr who was rude and said, "I knew you were going to call." and why did she know that if it wasn't done on purpose. I asked for two pizzas without tomatoes and they put tomatoes on it. She also called me a **. They were all ** and knew they were waiting on ** people. Racist much?? My worry is what else did they do to our food?

Went to Taco Bell in Frederick by the Francis Scott Key Mall, added a picture of the Quesadilla. I asked for extra sour cream. When I got back to the office I realized I did not have any extra sour cream, at other restaurants when you order extra of anything you usually get a small container. When I went back to Taco Bell, I asked for the extra sour cream I had asked for. She said they added it to the taco. Look at the picture, there is no extra sour cream, there is 2 pieces of chicken and little of anything else. When I asked to buy extra sour cream they charged me 65 cents for each container. Pic of the sour cream. REALLY. I will not go back

I went to the drive up at the Taco Bell in Provo restaurant #025390 and the girl that was talking and giving orders through the drive up was very rude. Didn’t give us mild sauce or sauces requested. Very disappointed. All I wanted to do have a rough day was get food that I ordered and paid for and go home and relax. She was the girl working between 730pm-8pm.

Have tried to give this location a try multiple times and each time is worse than the last. This last time was the final straw, half of our order was wrong, some items were missing and what we did get was ice cold (as usual). I can't eat avocado AT ALL, so I put no avocado ranch on my chicken tacos, even called and told them I had an allergy (we ordered DoorDash), my tacos arrived loaded with Avocado Ranch. Ordered pintos with cheese, said no red sauce, plus paid extra for black beans to be added, not only was there no black beans but it was drowning in red sauce.

On Saturday July 26 around 1ish my daughter and I drove up to the drive thru at the Santee location. My daughter was almost finished ordering 2 chips with cheese online but hadn’t pushed the complete your order button. She commented to the cashier I’m not quite done ordering online yet. The cashier told my daughter, "You’ll have to drive around." So we had to wait for 2 cars in front of us to finish. We attempted to get the cashier to hand us our small order but she wouldn’t. We had to drive around, wait for 2 more cars ahead of us, then when we finally got to the window, the cashier had her manager answer the window not having the appropriate customer service to wait on us.

I ordered the avocado ranch crispy chicken burrito. I loved the burrito. It was delicious. And I also ordered the churros. We loved them. I think I could use a little bit more cinnamon but that's just me.

I used to enjoy Taco Bell. I grew up going to them. Now however, it is very disappointing. Today I tried them again. I purchased their Discovery Luxe box. The chicken burrito had no ranch on it as advertised, the taco's had three shreds of lettuce a teaspoon of meat, the Cinnamon twists did not have any cinnamon on them. I feel that the value is absolutely not there anymore. The food trucks that visit our downtown far exceed the value and quality of KFC/Taco Bell. If you are looking for a good value with quality food select another restaurant.

I just want to say that the store number 039600 is by far outstanding with their customers service. There was a slight issue with my food and the lady at the register who stated her name was Laporicha handled my complaint with extreme kindness and understanding. I live not far from his location in Ocoee FL and I will definitely be making more stops to this location. Amazing. Just amazing. Highly recommend.

Taco Bell outlet - 3398 Norwalk Blvd, Long Beach. On the 13th of July 2025 around 7.30 pm I ate a Crunchwrap Supreme with Steak. I bought it over the counter. When I got home I threw up and was dizzy for over 2 hours. I took a sleeping tablet at 10.30 pm coz I was still dizzy and couldn't sleep. Next day around lunch time I called Taco Bell and spoke to a young man called ** who offered a refund. He asked me to drop by anytime and mention his name. Unfortunately when I visited the outlet he wasn't there. I faced another person called '**' who screamed and shouted at me like an animal and told me never to come there.

The Box Combo was good but the Crunch Tacos were quite soggy, then the Crunch Wrap Supreme had no meat whatsoever. All I see is veggies. I remember getting Taco Bell at this location. It was better than this.

Taco Bell on Dayton Yellow Springs Rd, Fairborn OH. Cantina chicken bowl was very small in size, bowl not even filled. Very little chicken. Tiny bit of beans. Well, very little of anything. Completely inadequate for a meal, especially for my husband. Quality was mediocre at best. Very disappointing. Thank goodness we got the avocado Verde salsa to put on it for some flavor.

I got major food poisoning from your Taco Bell in Greenbrier AR tonight. It's coming out both ends. Chalupa was hard as a rock and the cheese dip was burnt as shit and the 3 layer burrito was missing the meat and the beans were cold. I'll never eat there again.

The actual food deserves a 1 star but only because the order was correct, I gave it a second star. Lettuce was frozen. Hard shells were chewy due to the fact the they were never heated. 6 supreme Dorito tacos and all trash because of shell and lettuce. Grilled chicken was cold. Chalupa shell had clearly never been heated. Shell and meat cold. Only thing that came hot were the two cantina tacos but they were sloppy and clearly thrown together.

Taco Bell in Elkin NC is a great place to eat. We eat here about 5 - 6 times a week. Manager Matthew is very professional and runs the restaurant very well. Good food, good service, and a nice place to come in and sit down and enjoy the food. Would highly recommend!!

So I eat at Taco Bell Monday through Friday every single day on my lunch break literally every single day and I spend about anywhere from $12-$15 on every visit and every now and then there’ll be something missing out of my bag and I don’t ever complain. I’m always in my head thinking it’s literally a dollar. Who cares? Well today. I’m once again and eat lunch and I sat in the parking lot and I had my food. I ordered two soft tacos and two large fries Well one taco was missing out of my bag, and I realized it as I was reaching in the bag to grab it which you know I’d pretty much eaten everything at that point so I took the bag back inside and to show my receipt that I had purchased two tacos and that point I just wanted my money back.

Yesterday, I visited Restaurant #035308 (Krikland, WA) and placed order #**, which included two Discovery Luxe Boxes with Chicken. However, both boxes came with Chicken Burritos and Beef Tacos, even though I clearly requested all chicken items. I informed the staff member who took our order that we received beef instead of chicken. She responded by saying I only said "Chicken Burrito" and not "Chicken Tacos." She then checked with someone inside and ultimately refused to exchange the Beef Tacos. I tried to explain that when I ordered chicken, I expected the entire Luxe Box to contain only chicken items. I do not eat beef for personal reasons, and as a result, I had to throw the tacos away, which was incredibly frustrating and a waste of my time and money.

I sent an $15. egift card to my son in Mulvane KS. He went for lunch at the store in Mulvane, KS. He left hungry, and disappointed. I'm very disappointed because I thought I was treating him. The sizes were smaller than in past, prices higher. I will never buy another gift card for Taco Bell again. I'm embarrassed for what I thought was gonna be a bd treat.

The Irondale Alabama Taco Bell on Grantswood Road has the rudest manager. The manager is Nakia **. Got upset because I requested that the staff not give me 10 pennies. She made a smart comment, I asked why was it a problem. She then said with an attitude that they had very little change in the store. I expressed that if she had just said that in the beginning, I could’ve paid with a card. Again, she was very rude. I requested that she give me a refund because I will not patronize any establishment that treats their customers that way. I would suggest that she has training in Customer service. I don’t see this Taco Bell lasting if customers are going to be treated this way. She rudely asked the staff for a Sharpie and wrote her name on paper and replied that she was going to call and report herself. Very unprofessional. Love Taco Bell but I will never patronize this location.

Taco Bell had gone down hill. They hire foreigners that can’t speak or understand English. Personal hygiene is non-existent. Forget health code violations; they don’t know anything about the health code. Food preparation and customer service Is inconsistent and the employee really don’t care about complaints. I see Taco Bell going out of business if this is not corrected.

Visited in the past week. In our order was a Mexican Pizza. Upon opening it when we got home, found a used Pen or Marker stuck to the cheese. Returned to the store and Shaquira the 'manager', laughed as this must have happened many times before. She offered to remake and gave us a coupon for a free taco. What a classy joint... If you need pictures I have it.

Like to go to Taco Bell because they offer “veggie options” but I regularly (about 1 in 10 orders) get meat versions. The employee’s ignorance of vegetarian food is truly stunning considering it’s 2025. On this order, I asked for a bean burrito, and the employee asked what kind of meat I wanted in my bean burrito. Because of this I specifically looked at my receipt & inspected the actual burrito before I left the drive-thru. It was bean so I thought the order was ok. But I also ordered a veggie Mexican pizza. I specifically said “veggie Mexican pizza.” However, when I got home, it was a beef pizza. They are either incompetent or are unaware that there are people who don’t eat meat. When I became a vegetarian in the 1980’s, I can understand the confusion. But this is 2025… & people who work at a restaurant with a large “vegetarian” menu don’t know what vegetarian food is.

It must be easy working at Taco Bell or similar places like Del Taco. No matter what burrito you ask for, they just throw open a tortilla and fill it with beans. If you want something different like a chicken guacamole, it's required that you have some imagination while you're eating. Geniuses!

A Gastronomic Ode to the Culinary Enigma: Taco Bell. In the contemporary pantheon of fast-food establishments, Taco Bell emerges not merely as a purveyor of sustenance but as a gastronomical institution that deftly amalgamates affordability with eccentric epicurean innovation. It is not merely a franchise—it is a monument to the democratization of flavor, wherein the quotidian is transfigured into the quasi-exquisite through a choreography of spices, textures, and architectural tortilla-folding wizardry. To patronize Taco Bell is not to consume but to participate in a sensorial symposium that defies the jejune boundaries of traditional fast food.

Well decided to try these new Chicken nuggets they have been advertising. WOW what a total disappointment. Disgusting menu item. There is a reason I stopped going there a long time ago. This company keeps getting worse and worse.

Last minute decision to drive to this location last night as we were trying to figure out what to eat. We went through the drive thru and the girl that took our money at the window only spoke to us to tell us the total (which that was hard to understand). She was definitely talkative with her coworkers behind her. She would hand us the food and drinks out the window with it just dangling. Wouldn't say anything. My Husband even engaged and tried to have her respond as he said "thank you" to her as we were getting ready to pulling off. Nothing. It drives me crazy when your position is to provide customer service (which I do as well) but take advantage of the fact that you are filling a position someone else would love to have.

I slipped on water in a Miami location Taco Bell on 79th St and Biscayne Blvd and the manager kicked me out instead of helping me. She needs to be fired. No one deserves to be treated like a burnt burrito

The Taco Bell in Edgewater (store 040730) 1308 S. RIDGEWOOD AVE is the best in Fl. The staff is amazing every time you go there and they are so very nice!!! They deserve a pay raise! Great job guys and keep up the good work!

Everyone knows the Taco Bell is amazing! Even the experts critics, who give it a one star because they had one bad experience.. but I think definitely 51% or more (probably more like 70% of us), hate CinnaTwists! Please remove them as default side from your menu and especially your boxes, and throw some churros in the fryer.

Poor quality and food and preparation. Looks like somebody didn’t like their job when I ordered a Mexican pizza. It was cold. It was missing ingredients. It looks like a cold mess. This isn’t the first time it happened at this location. I’m tired of wasting my hard earned money and my time to receive poor quality food that nobody takes pride in. They need to hire better people so the supervisors don’t have to babysit.

Don't go to this Taco Bell because they can't get it right. Food was cold and didn't get any condiments or napkins. The wait was long even after I paid for it... had to pull around and park. I don't understand why.

I love eating at Taco Bell, however the customer service is terrible and they can never get my order right. Honestly, like 0 out of 10 times. I never get the avocado verde sauce and extra cheese that they charge me for. Also, they don't know how to withhold the tomatoes. I hate tomatoes and they put them on there every time. Decided to order through Uber to see if it was any better. Nope! Same song and dance. Tomatoes, no avocado verde sauce, In fact, no sauce at all, just dry burrito and chalupa. The cheese dip that came with my chips and cheese had like 1 teaspoon of cheese in it, enough for about 4 - 5 chips. I requested it be delivered between 1 & 130 and it showed up at 12:39??

First time back since they got rid of Long John Silvers and remodeled on Loudon Rd, Concord NH. I ordered the Crunchwrap supreme and the ingredients were minimal to say the least. Barely saw meat, I did see some lettuce on one side, I ordered extra cheese sauce and didn’t get that either. There was about 5 cars in the line. Inside there 2 people waiting on mobile orders and me. There appeared to be sufficient workers plus a couple standing around. Not sure what happened to this location but I’ve never had a bad Crunchwrap supreme before. Basically tasted the flour tortilla, some cheese sauce and the hot sauce I added. I hope it gets better here otherwise I won’t be coming back.

Went to the Taco Bell on wolf road on 2/20/25. Went in about 12:15. Had order placed at 12:23/ Waited 20 minutes just to get our cups. The girl that was making food kept using her gloves on everything and not changing them. She touched her face with the same gloves she was making food with as well as so much dropped food on the floor. While waiting the workers were only making drive thru orders. People started to complain that they were only doing drive thru. Went to get my drink. There was no lids at all but 1 and it was a small. Asked the girl for a lid and told her there was none. The woman that brought out lids had an attitude.

Ok so 5 kiosk, 2 registers, about 6 people standing in back. Only 1 person a kiosk. I had to ask to be wrong up... I don't work here. Limited seating. Handicap table taken up by I guess worker with looked like school stuff but not there, and 2 others working on tablets maybe app for Taco Bell. Few days old. Men's room already dirty and soap almost out. I think he was the manager. No thank you. No smiles. Fine but shrink flation on cheese cups. I also asked for something something very simple but he was appearing to be so aggravated. I give it 2 months it will be dirty again and re staffed.

I went to the Taco Bell in Forest Park, OH, today, Saturday, 2/15/25, at 5:25 PM. The lady at the drive-thru asked me if I wanted any sauce, and I responded, “OK.” She then said that “OK” was not an answer and that she needed a yes or no. So, I said yes. Then, she asked me if I wanted any sauce. I asked her to tell me which sauces they had, and she listed them very quickly. I asked her to please repeat them, and this time, she said them very slowly, but I could hear the hate in her voice.

Absolute terrible service. 30 mins in the drive thru. There were 4 cars before me and waited 30 mins before I even got to place my order. Would not recommend. Thought this one was better than the other site but DEFINITELY NOT.

First the person taking my order over the drive thru system, I could not understand, went to window to pick up and pay. The cashier literally pissed and pounding on the register because I asked for the senior discount, then gives me an order that is not mine. I go back in, the manager helps me, and of course when I explain to her how I was treated by her employee, she tells me to go to the website and complain. . . Not to mention the food. First, I will never go back. The sour cream was disgusting as if it was mayonnaise. Taco Bell store # 037558 is garbage, just garbage.

The Taco Bell on Washington Ave. in Bay City, MI, is pretty hit or miss when it comes to taco consistency. Sometimes they’re great, but other times, you get home, open the bag, and wonder, “Where’s the rest of my taco?” I would recommend going to the Taco Bell on Center Ave. If you're feeling lucky you can try the one on Washington Ave. But, it is a roll of the dice on what you're going to get.

The specific location in West Valley City UT on 5600 W. 3500ish S. has been mostly bad. 8/10 times I get sick within 20 minutes of eating it. This has been an issue for as long as I have lived in the valley, which is almost 10 years now. Someone needs to look into that location.

Well for one thing your Lux item is advertised on TV for 7.00 and your Taco Bell in Martinsburg is 8.99. To me that's false advertisement and you don't give senior drinks anymore or even and a discount. I'd like a reply.

She’s said she was the manager and was extremely rude and drop my money in the drive thru window and wouldn’t help. Stay away from the Taco Bell in Cross Roads!! She wanted me to get back in line when I ordered 3 items. She only gave me 2 when I informed her of this she started yelling and was very rude.

No customer service at all. Not a name given all bumbling unable to perform one complete task. Their restaurant was dirty they dropped food on the floor and still served it to people. When I tried to complain I got a lot of attitude

I haven’t been to Taco Bell in some time as it seems all items are skimpier and skimpier. Plus, my favorite menu items are now gone. Double decker, Mexi-Melt, and encharido. Today I went and thought the Grilled Stuffed Steak Burrito would be the same as it was when it came out. It’s the size of a Burrito Supreme or Bean Burrito now.

Alyssa was happy, pleasant voice and demeanor, very good, no great employee. Very fast service, line kept moving fast at the drive up, I was kind of in a hurry, so I appreciated her fast, polite service. Merry Christmas to Taco Bell employees. I will frequent this restaurant because of their great employees.

I couldn't believe the very, very small number of chips I received for $2.99. Even the two employees I mentioned it to agreed, but said they couldn't do anything about it. Come on, Taco Bell. This is a rip-off. Be fair with your customers.

We ordered online! That was our first mistake! The food was horrible in taste and in presentation. Very little cheese to the cheese pizza and fries were terrible. My son took one bite of the burrito. Spit it out! For what it cost your food not worth it. Should have took it back and got my money back, Customer service wasn’t great either on top of that!

My husband and I visited the Traci Bell on Indian Trail Rd Norcross, GA, We tried to placed our order through drive thru. We ordered a number 3 extra sour cream and a number 4. The manager and employee put no sour cream on the screen. My tried to correct them. They proceed to tell my to calm down. He stated he was calm that she had his order wrong on the screen. She yelled, "Sir calm down." My stated he was calm. She said, "I refuse to serve you abs want take it order." My husband is suffering with laryngitis. He had a hard time speaking what he wanted as was only making sure his order was correct. He went inside to place order and ask them if he sounded outrage. Manager said they got to hear his voice. They continued with attitude towards him so they refused to place his order inside.

Went thru 2 Taco Bell drive thrus a little after 1am on 11-28-24. BOTH told me they were out of main ingredients for 90% of their menu in an attempt to get me not to order. I would HIGHLY recommend not visiting either of the locations (Washinton Street east/35th Street) due to the management's unwillingness to do their job. BOTH had main ingredients just didn't want to cook them because they would have to waste some of it. Taco Bell's days are numbered and I truly feel sorry for the owners because it's due to their complete lack of management they lost multiple sales tonight.

People that work in fast food just could care less a more the food they axles out is garbage. They want to have minimum wage increased. If this is an indication maybe it needs to be cut in half. Then at least the stuff they pass as food would be affordable. Southern Ave in Med Arizona store and I’ve never gotten a correct order from them.

Worst location (Wyoming and academy) I’ve been to ever, the food had no filling and was not worth even a quarter, the staff is so rude and uncaring. The food as you can see by the photos, is a disgrace!! They were asked to remake them and of course remade it worse than the first time. Then the red headed employee, in front of her manager threw the bag across the counter and I barely caught it. I’ve never been treated this poorly at any restaurant. The business has gone downhill badly. It used to be one of the best ones! Never again will I ever eat at this location!!!

I give 5 stars for the service at 2 am. Just wanted cinnabons and Misty, Mike and Izzy A went above and beyond. We had a few minute conversation and they were all very pleasant to deal with. Thank you for the kind gesture.

Most horrible Taco Bell ever! Very rude employees especially Robin supposedly the manager. First they told me they weren’t accepting cards so I said, "Ok, I’ll just order on the app…" with no one behind me they made me drive back around for no reason. Then I asked to file a complaint because of the rudeness and they refused to give me my food I paid for! So they stole from me too! They just don’t want to work and look for any reason not to work there! I have had so many problems at this Taco Bell, it isn’t the first time! This place needs to change badly!

I picked up dinner this evening from the store at 5006 132nd St SE, Everett WA, including one each beef and chicken crunchwrap supreme. Because there was absolutely no indication which was which, discovered once I was home, my wife ate a third of our grandson’s beef crunchwrap before she determined she had the wrong one. Large orders of nacho fries each included a very small amount of the cheese sauce in the cup - nowhere near enough for the fries. The food was good, relatively speaking, but it’s irritating when the staff can’t take a few seconds to mark an item so you know what’s yours. This TB often gets our order wrong, leaving out something we ordered, or including something we didn’t. I wouldn’t want to direct people away from here, but recommend checking your order thoroughly before leaving.

Get told out of beef. Not a issue. We can go else. "Well we might have some" then order taco supremes and get meat and cheese. Only Hartford city is the absolute worst. I could understand if it was one time but every time is a bit much. If it was me who went to pick up I would of checked and went back but was my husband and he didn't check. He knows now to.

The company is a failing business. They no later wants to hire employees nor want the staff to work. Inside you have to place your own order on a kiosk. In drive thru you have to wait 15 minute or until all the mobile orders go first. BAD Service and bad company that doesn't care about their customer.

I went to Taco Bell and purchased 5 tacos, 1 bean burrito and a drink for $21. My friend and I had the same comment where is the filling. I understand prices go up but all 5 Taco Supremes were basically empty stale shells.

Our experience today was one of the worst ever. We were greeted by 1 person in the lobby who did not want to take our order but instead, directed us to a kiosk. I told the employee that I would rather she take our order as it had been a stressful day and we were not up to learning the kiosk. We then waited for 45 minutes for our order. When the order came, it was not complete. I was missing a chicken quesadilla. My husband asked for it and she went to check on it and said the person was also doing a training seminar and that it would be out soon. In the meantime, people were coming in the door and standing everywhere for someone to take their order. Instead, they were all directed to the kiosk as she continued to clean out front.

I tend never to write bad reviews, especially when it's a business I liked... but, I attempted to go inside the Statesboro GA Taco bell since the drive through was wrapped around the building, but as I approached they locked the door. Having seen the customer just ahead of me go in, I waited and after a few minutes I was able to enter... It seemed fine with a lot of people waiting for their food, making orders on the kiosk, or at the counter. But, then I was approached by an employee and told that the lobby was closed. This is crazy since the load of people inside. But, alas, I didn't want to make a scene so we left... The line outside was still in the same place... Not sure if I will be back.

I arrive in Taco Bell drive-through at 12:22 PM. It is now 12:35 PM and the drive-through line has not moved. I have to be back to work at 12:55 PM. There are six cars ahead of me and the line still has not moved is that 1910 N. side as well it’s a new Taco Bell ever since they’ve open the new Taco Bell remodeled. It’s a long wait. They need to bring back the old Taco Bell building a move faster. Lol

The Taco Bell in Grand Bay, AL was a big disappointment. The food took a really long & it was cold. None of the cheese was even melted. The worker threw our bag on the counter & said "here." We won't be back.

We stopped at the Taco Bell in Iowa Park, Tx for Tacos. I ordered 3 Tacos and a drink. We had to place the order ourselves and it took over 10 minutes total get our order. I unwrapped my taco and saw hardly any meat on it. I took it back to tell them and the guy that served it stuck his finger and scooted over the meat and said, "We are only suppose to add one scoop." I don’t think they even put a teaspoon of meat. The employees were more alert about their conversations than about what was going on in the store. I will never eat at a Taco Bell again!!!!

Placed drive thru order. The order taker was not happy or nice. The lady that gave me my bag did not include the green sauce I paid 20 cents for. The ice was in my drink and she was distracted and did not thank me or offer any greeting to say thank you or goodbye. The food was missing sour cream

I want to say thank you to **/cashier at the Taco Bell at 708 N. Main St. in Summerville, SC. She has been our cashier, the last few times that we went to Taco Bell. And she has always been pleasant, professional and kind. And always greets you with a hello.

Ordered online, got notified order was ready. Customer service was good, returned home with food and sat down to eat all of it. Was cold, the chalupa shell and taco shell were hard or stale but couldn’t hardly bite through it. Was like they were out there for hours. Haven’t ate Taco Bell in two years because poor service of food, figured I would try again. No change, food was still horrible. I think I’m done with Taco Bell.

Well..I really had a taste for taco yesterday. What I ordered was dry, little to no toppings and I asked for sour. I could barely taste any cream. This taco was so poorly made that I'm done with ordering from Taco Bell. I'll make my own tacos at home.

I visited the new Taco Bell in Interlachen Florida. My order consisted of mostly lettuce and tomato. The meat and cheese were almost non existent. I will never return after this bad experience. Save your money and get something better.

In this lamentable establishment known as Taco Bell, one encounters a culinary experience that can only be described as dishearteningly abysmal. Upon the occasion of my visit, I was met not with the savory delights promised by the gaudy advertisements, but rather with an insipid assemblage of ingredients masquerading as cuisine.

My recent excursion to Taco Bell proved to be an exercise in profound disappointment and gastronomic disillusionment. Upon entering the establishment, I was immediately confronted with an atmosphere that can only be described as an amalgamation of cacophonous noises and olfactory disarray. The pervasive scent of synthetic seasonings pervaded the air, creating an ambiance that was anything but inviting.

I go to one Taco Bell in Burlington NC (Huffman Mill Rd). Their “systems are down”. I drive to the next Taco Bell down the highway (6405 W Interstate Ct Whitsett, NC 27377) and they’re out of bean burritos/beans. I know Taco Bells close at 2AM but ordering at 1:30AM doesn’t warrant having a bag of excuses as to why you can’t run a business. Keep in mind that I experience this far too frequently for it to be due to chance or not due to careless employees. Who is in charge of doing inventory? I don’t frequent Taco Bells every week and yet have had excuses like this countless times at these Taco Bell locations. This is the last time I waste my fuel driving to a business that is this unorganized.

Worst taco I ever had. Shells were all broken and soft from all the grease in the meat. No wonder the place was empty. I will not be going back. My family feels the same way. No one enjoyed dinner. Good bye Taco Bell.

I would have given NO STAR if it was an option. Place was filthy, waited 30 minutes for two tacos and the computer process for ordering SUCKS!! This is second time at this facility on Carlyle Ave in Belleville, Illinois and will be my last.

I placed an online order at 825 pm. I wanted counter pickup but when I got there the door was locked. So I waited through the drive through. After about 25 minutes I'm told they closed because the manager left. The problem is I already paid. I waited around for 20 minutes but no help came. Went back the next day the door still locked. Talked to a manager at the window who refused to make my order or refund. Heck I would still take the order at this point. But no they tell me I have to use the app. So Taco Bell in my town is slowly going out of business.

I just went to Taco Bell drive-through in Columbia Heights, Minnesota and could not understand the really thick ** accent of the woman taking my order. I wanted the box that had tacos and two burritos, but I don't think she was understanding me. Instead, I end up with a 12 taco box that was seven dollars more expensive. This is ridiculous that Minnesotans can't even understand Languages at our drive-through. if you wanna hire ** or any other nationality, you should be making sure they can communicate clearly and in this case, it was a disaster.

I absolutely hate the self serve kiosks in the Taco Bells. I always have a question. I have trouble with the screen. I'm not stupid, I have a college degree and yet I find it confusing, cold, impersonal, aggravating, inconvenient, uncomfortable and a negative eating out experience. It is just like the voice mail menus that don't have your concern on their menu. It is not the direction I want the fast food industry to be heading into. They just want to hire less people and talk it up as if it is a good thing.

Never received my order and was not allowed to cancel my order through the app so tried to cancel at a restaurant location because they didn't have the food produce needed to make my order. They informed me that their supply truck didn't deliver on that day.

I am writing to commend one of your outstanding employees, Alysha, at your Las Vegas location on 4870 W. Flamingo. Today, I visited your restaurant, and from the moment I arrived, I was treated with the utmost respect and courtesy by Alysha. As someone who uses a scooter, I was struggling to enter the restaurant when Alysha noticed and immediately assisted me. Her kindness didn’t stop there. After placing my order, I had some difficulty walking to the counter when my name was called. Once again, Alysha was there, bringing my food to me with a warm smile. In a world where people with disabilities often face challenges, Alysha's actions made a significant difference in my day. Her genuine care and helpfulness exemplify the kind of service that makes the world a better place. Please extend my heartfelt thanks to Alysha for her exceptional service. She truly made my visit memorable, and I believe she is a great asset to your team.

Taco Bell in wentzville look and smells like dog food. I will NEVER GO THERE AGAIN. Makayla told me to bring the food back because it was All refried beans and I asked for NO beans, and they gave me No meat, when I got there the older face blonde lady would not refund my money. Just money wasted on dog food. Yuck...I would give this dump a zero..

Very, very disappointed. Ordered online and was going to pick up in the lobby but the doors were locked. Had to go through the drive through. I ordered at 12:35 and didn’t get my order through the drive through until 1:45 PM. The Dorito taco shell was completely mush by the time we ate it. Never had such terrible service before. It was the Taco Bell on Dabney Drive in Henderson NC.

Worst Taco Bell experience ever! My Crunchwrap Supreme was practically empty. The cashier was rude when I placed my order and upon obtaining it She quickly shut the window and snickered with a grin on her face. My Crunch Wrap Supreme did not have any meat inside, with barely a drop of nacho cheese in a corner edge, a dime-sized drop of sour cream, soggy lettuce, about 4 pieces of tomato, and the crunchy tortilla inside the soft tortilla. Therefore, I called the store to inform them. It should have contained all ingredients at the price of $5.98.

Corporate plays games with addressing consumer complaints. They put you on long hold times, don't answer your emails and avoid avoid. The system will even hang up on you while waiting. You should do the same and avoid buying at Taco Bell. My food was expired and cold and it's all a show. They won't address your concerns.

We had to use the Kiosk as the manager said they were busy, which was not the issue. We waited 15 minutes for our meal for dine in, as they said Drive Thru is the priority. Then the food was not even hot. This service and quality is totally unacceptable. We could hear the workers complain in the back, so they had time to stand around and complain I guess. The store 026755 in Franfort IL.

I paid for supreme but was given regular. I got ripped off again, why can I never get what I order from this place? They always find some way to screw it up. The Franklin, MA. location is impossibly terrible. I don't think that I have ever had an order filled correctly there or had some other negative customer service experience.

The screen service make everything slow. We were waiting for 3 tacos and 1 soda more than half an hour. Service is terrible and slow and they were not too many people with some slow. Never coming back to this place.

I ordered a Burrito Supreme with beef. There was hardly any beef in it and the vegetables made it sloppy. It was flavorless to boot. Taco Bell used to be so good back in the 70’s. Now it has no spice or flavor and the ingredients don’t taste fresh. I also wanted a tostada but they replaced it with a Cheez’it tostada. I don’t want my Mexican food served on a crummy, cheesy American cracker. TB also discontinued the Beef Mexi-melt years ago and that was all my family wanted (so good). Prices have gone up and their quality has gone down. I gave it two stars because we were served pretty quickly. That was my last trip to Taco Bell.

I had the best customer service today than I’ve had in a very long time. ** at 3834 Morse rd Taco Bell was perfect. He did an outstanding job! Thank you soooo much **! It’s so hard to find good customer service these days, especially in Columbus! But ** was wonderful. He was energetic, with a sense of humor, and very positive, patient and kind.

**This specifically for the location at 155 Northshore Blvd, Slidell, La 70460** DO NOT EAT FROM HERE! This location gave me food with hair in it and just just a piece but a long strand of hair with the bulb attached and refused to give me a refund. They also called the police after they told me they would give me a refund when I called and informed them of the hair issue and when I went there to collect my money, changed the story and had me "banned" from this location. The management here is inadequate and the service is horrible.

Taco Bell store on 23920 104th se Kent Wa 98042 is a very bad customer service, always mess up my order and when you ask them to fix it they are very rude. Not a good place to go, my whole family love Taco Bell food, hope Taco Bell corporation will do something about it.

I ordered a breakfast burrito. It was oozing with that whiz cheese, deep fired potato strips and very little egg. Oh, I saw something red...maybe a piece of red bell pepper. The "old" Taco Bell used shredded cheddar. This was the most gross burrito. I had to throw it away. On a previous, but recent purchase, I ordered a soft chicken taco. They asked if I wanted extra chicken. I said no. There was hardly any chicken in my taco. Taco Bell is NOT what it used to be!

Worst experience!!! I ordered & paid online then the employee shut the window & never gave me my order & IT'S IMPOSSIBLE TO GET TACO BELL TO ANSWER CALLS OR RESPOND TO EMAILS!! I AM OWED A REFUND. I NEVER RECEIVED FOOD!!!

I just visited the Taco Bell in Carmel, IN. They no longer take orders in person. Require a difficult to use Kiosk. No way to print a receipt without an email or phone number. There wasn't any English speaking employees. I had to speak into a phone to ask for a receipt.

I order online 20 minutes prior to getting to the store so I wouldn't have to wait in line. When I got there, everyone was just standing around and doing absolutely nothing, and my order wasn't even made! I sat at their window for an additional 20 minutes before I even got my food! And to top things off, my chicken in my tacos were stone cold! I'm rather disappointed in this place, it's gone severely downhill.

I had stopped at Taco Bell on Thursday. When I went to give my order, I was told that they will do door dash. If I was in line, I do not understand why they would not take my order. I asked if I could order DoorDash to their address, and they would not let me.

I specified at least 4 times that I only wanted meat and cheese on my tacos and of course when I get home all of them have everything on them. I would go back and get a refund, but I live almost 30 minutes away.

Waited at the window for ten minutes, just have someone come back and ask what my order was, then was forced to wait almost another ten minutes. They also never seem to have people employed there and it shows.

Amazing. 5 stars 100%. Thank you - excellent customer service. Very nice location and operations. Clean. I appreciate the positive atmosphere and welcoming nature of the team. I would recommend, thank you all.

This was at Taco Bell on 16950 E. Lincoln Ave Parker. I ordered 3 bean burritos ($1.89 x3) and 1 burrito supreme ($5.49), totaling $12.05 with tax, but they all came in identical colored wrapping and were the same size. I couldn't tell the difference between the burrito supreme and a bean burrito; all four looked identical in terms of size, weight, and visually with the identical color wrapping they came in. Considering the price of $5.49 for the burrito supreme, it should look different from the $1.89 bean burrito. I was very disappointed, but I was too lazy to drive back to the restaurant to complain.

This was a 1:35 am on 3/26/24 visit to the Taco Bell at 4430 South 48th st. in Phoenix, Az. A simple order that the crew was too lazy to get right. I ordered a chicken quesadilla with guacamole-when I got to cashier she told me "they forgot to put the guac in, do you mind if it is on the side?" I told her that I was driving alone, I would like it as I ordered it. She went around the corner for a minute or two-I assumed to have my order made correctly, NOPE! I ate it with no guac, and found the side under the 8 packets of sauce I said I did not want, and the 1 napkin I was allowed. It gets better (no, not at all). I called to speak with a manager. The employee that answered the phone said "I am she" when I asked. In a calm non-confrontational way started to explain why I was calling. She HUNG UP ON ME! I called back immediately-not assuming I was deliberately disconnected, and all I got was the tones of a fax machine. Again called and got a busy signal.

I began buying Taco Bell Cheesy Roll-Up a couple of years ago for considerably less money. At the time, what I got was a small tortilla with creamy, tasty cheese filling. Since then, the price has inched up and the cheese filling has inched down. The menu picture shows cheese visible at the open end and a reasonalbe amount, too. Now, what I am getting is barely enough cheese to stick to the tortilla and the ends folded in. I also used to get a "Senior" drink which is now also not available. A $1 candy bar is bigger and FILLED with good stuff and the wimpy Rollup is $1.59!!

Check your bag before leaving. Asked for 2 five layer burritos with extra sour cream. Got 1 burrito with no sour cream. Nacho Bell Grande no tomatoes. Came with tomatoes. The Frank Lloyd Wright location in Scottsdale needs to close if they can’t fill a simple order!!!!

I spent 30 dollars on the multiple food items mentioned above. All of the food was disgusting. It had no seasoning. It was flavorless and cold. The cheese that should have been melted was crumbs falling off into the bag. I hope Taco Bell goes out of business soon. The food is a crime.

The beef nachos had guacamole on them and I don’t remember if they showed that in the menu. They discontinued the item I liked, so I was disappointed! The nachos were disgusting, didn’t taste like real beef. I was so hungry but I threw them away, they were that gross!

Taco Bell does not intend to receive customer feedback. Their web portal accepts all information and then blocks the submit button so customer cannot send them the information. There is nothing more annoying and frustrating for any company to behave so irresponsibly. Shame of them.

I see why they should have close the store Rome NY. It's joke to pay $27.00 for 12 thrown together tacos and a kid size soda that was so tart it wasn't even worth the $2.59 they charge for it. What a disgrace

The concern about my issue is astonishing.. I've sent 4 separate emails re; this issue which would have been forgotten had I not been ignored by the complaint dept. It is now about the principle and the unending lack of concern for the bad experience I had at Taco Bell. The auto response says "we're on it.".. Ha... What an incorrect statement that truly is. My complaint is lost in the abyss and obviously of no importance to taco bell. That's fine though. 4 emails with nothing back is enough. I will now move up the chain of command and go directly to the corporate office. Maybe someone there will value my being a loyal customer and having this type of blatant inconsiderate slap in the face of nothingness that I've gotten from this department.. Thanks for doing not one single thing or even acknowledging my existence.. And for making me so utterly irritated and disgusted that Taco bell is the last place I'll ever go.. Taco Cabana it is!!

Wednesday January 3, I came in at 6:10 to pick up an order I ordered for on the app. I went into the store, went to where the ready orders were and I had asked a question and a lady with glasses came from the back trying tell me about what I had asked and that wasn’t even what I was talking about. The receipt paper you can barely even read the print honestly and I just had a question and the order and what the print was saying since I couldn’t read it. She proceeds to talking to the associate I was talking to talking to him rudely.. I’m not understanding how you talk to people and you expect people to respond nicely. I kept it casual after waiting 20 minutes for my order and left. I just know I wouldn’t be coming back to this store at all.

I was very very disappointed to leave that the new cinnamon donut bits are ONLY available during Breakfast! I work the Graveyard shift and now my favorite snack is no longer available to me. I work across the street. Who decides these policies. Need to rethink about all their customers.

I have not been to Taco Bell in over 3 years. I was out doing errands in MARION, IN this week and passed TB, and said lets give it a try. The Drive thru was backed up (first red flag) so, I parked and walked in. Group of 3 or 4 waiting at the counter for their food (Second red flag). Nobody at counter to take orders. The young lady assembling food stated she would be with me, but had lots of food to make.

Our affection for Taco Bell runs deep, and reminiscing about the old menu and classic items is always a nostalgic journey. Personally, I have a fondness for the taco burger from the old days, and it would be fantastic to see it make a comeback, even if just as a special nod to the good old times. Meanwhile, the toasted cheddar chalupa, a recent addition, has become one of my new favorites. Its unique flavor is a delightful treat, but alas, it only graces the menu briefly during specials before disappearing again.

This is the worst thing for your body that you will hurt yourself. There’s nothing natural Valley anything in this product. Please do not order this because you will end up killing yourself. Taco Bell is terrific and their product is nowhere near what you need for your daily natural balance. Everything comes frozen and it’s all set to hell. Please do not eat it.

So I went to Taco Bell for 12 Doritos locos tacos. I was charged 18.99 plus another 14.99 for the tacos. When I asked about the price the guy at the window told me that those tacos are more expensive. I told him 33.98? For 12 tacos no thank you!!!!

They have problems with fraud in regards to using a debit card. I spent 3.00 2 days ago in Branson. I was charged 20 times for 28.28 which did not go through. I was also charged 3 times for 42.07. All fell off but one. The 3 dollar charge showed Branson and all of the others show Carbazon California with an invalid store number. This is happening all over Branson. Please be aware and use cash. If not check your accounts everyday. I have not received a refund yet as it shows pending. It took three days for that to show up. What’s up Taco Bell? You must know about this.

I placed an online order for two boxes and 2 potato tacos. They put everything in one bag. I asked them to separate the order because they are boxes and they were customized! Well they separated the boxes and it was all mix match. I did do an add-on for nacho fries not knowing it would be added onto the 5layer burrito (what they told me after me thinking it would be a whole order of fries.) I told the cashier that the craving box with the nacho fries goes with the Fiesta potatoes. Well, the fries ended up inside of a chalupa in the other order. I did not get my 5layer burrito and my food was cold! WORST CUSTOMER SERVICE EVER!!

Order #**. Taco Bell 9/26/2024 8:12pm. After spending $100, the General Manager for 17402 Dona Michelle Sr. Tampa FL, 33647 813.631.8699 (tel:813.631.8699), lacked friendliness and was extremely rude, snappy, and had a pissy attitude. There aren't enough words to explain this situation, because had I not been a Christian. She would have been read like a book. She definitely owes me an apology. She also refused to let me know whom I was speaking with while speaking with her, but elected to make it known that she is the GM. All would have been well if she offered clarification without the attitude and tone. She was extremely off kilter to be a GM. She needs customer service training.

They need to use unique wrappers for the burritos or something. Every time my family and I get Taco Bell, someone gets the wrong burrito because they don't know what's in it. One night we ordered a beefy five layer, a burrito supreme, and I forgot the other burrito. But nana got mine, dad got nana's, and I got dad's.

I ordered a deluxe box with a crunch wrap extra. I was tired so once I got home I only had the crunch wrap, an old soggy taco and a 5 layer burrito. I called to speak to the manager. I guess he's **. He was rude and played dumb. This location should be closed.

Today, 9/13/2023, we placed an online order and picked it up through the drive thru. After getting home and starting to eat we noticed a fishy smell and taste which caused us both to vomit!! It was the tomatoes!! So, I called the location and immediately and without her even checking was told "Well, they're not expired". Worst customer service response EVER!! What a waste of time and money. This happened at the Taco Bell at Secor and Central in Toledo, OH.

You are getting a lettuce and tomato taco basically with less than 1/2" of meat. It's so sad. $11.00 for 3. Really Taco Bell, you should be ashamed as a corporation the quality and quantity of your product. Belgrade, Mt

We purchased 2 - Crunchwrap Supremes. Both were stale. We had to get rid of the crunchy taco part to make part of it edible! I tried calling and it goes to a fax machine. Where has our customers service went!!

The ordering software needs to be updated so that you can order each taco in a party pack to be differently modified. We had to order extra tacos because I couldn't put my both my sons' modifications on the same party pack.

Dear Taco Bell Corporate Office, I hope this letter finds you well. I am writing to bring to your attention a deeply disappointing experience my husband and I recently encountered at one of your Taco Bell locations. It is my hope that by sharing this incident, you will take the necessary steps to address the issues at hand and ensure that other customers do not undergo a similar ordeal.

Went to get a family party pack which is a 10 pack combo and received it with no lettuce and paid $26 which is a joke. They didn’t even give me a receipt so I could give them a proper review. Clearly they were instructed not to provide receipts to customers so that people couldn’t give reviews to their website. I have the credit card receipt though and I am definitely not going back due to their terrible service.

We love Taco Bell but I remember the old menu and the old items, I'd love to see the taco burger come back if only for a special nod to the old days. You have new special one of my favorites. It the toasted cheddar chalupa. It only comes around for specials then it's gone again.

If I could give negative stars....I would. Had a very bad experience. Placed 3 orders of craving box 2 sub beans (veg) and 1 sub chicken for take-out. The receipt lists the order...was charged extra $2.40 per order for subbing beans and chicken. Everything was placed in a paper bag nothing marked as veg or chicken. Not boxed separately. On arriving home...they were std orders with beef. Drove back 10 minutes. No apologies for messing up order and or the inconvenience. Manager Jaycee did not even out. We are in limbo waiting for 15 min for a resolution. We can see them huddled discussing. Finally I call them saying, "Excuse me, can I get a refund?" They come out and say, "We can refund on the condition you place your order again and pay for it." No courtesy to rectify order but conditional refund. I agree. Decided to place 1 order at a time. After 1 order..placed 2nd order. The 1st order arrives.

Every time I do ask for any product/food, they never provided what I ask for. I had to return back a lot of times. Definitely poor service!! We ask for 3 gorditas supreme with only the chicken and nothing more.

This is the laziest, rudest, most unethical staff I have ever encountered. Not only do they pretend to be stupid and incapable of thinking for themselves and make executive decisions in order to provide good customer service, they lie to prevent their bosses from finding out. The fact is, the franchises needs to take this location away from the owner. They clearly don't care about the store. If they did they would be checking the reviews for starters.

Visited my local Taco Bell on Sunset Blvd in Lexington, SC 29072 and purchased food in the drive-thru. I bought two Mexican Pizza combos. Both of the pizzas smelled like the tortillas were cooked in old grease and the food taste stale. Drove back to the location and shared my remorse with the manager. His first comment was something was wrong with my nose. I asked, "Did the food stay under a heat lamp too long." His response, "The food is fresh. I cooked the tortillas last night." LAST NIGHT is considered fresh??? Last, he told me there was nothing he could do and he could not offer me a refund.

My name is Reginald **. I do not know if you are the one to contact or not. But I have to contact someone. At 10:30 p.m. my 9-year-old son and I went to the Taco Bell on California avenue in Bakersfield California. In the Drive-Thru I told the drive-thru employee very nicely could you give me my bag of food because he was arguing with somebody inside the restaurant and I did not want my food to be cold. He looked at me and told me not to rush him and he started verbally assaulting me being racist and very very vulgar. Then he threw the food bag through my car window and it hit my 9-year-old son in the face. I told him I need to speak to his manager. One of the managers got to the window and told me to leave since I had my food and did not even want to hear what was happening. I left right away because my anger was going to catch up to me.

I have always been a Taco Bell fan and have recommended eating tacos and other menu items at Taco Bell to my friends, but will probably not return to this Taco Bell in Gulfport, Mississippi due to the new impersonal "technology" that has been installed in this restaurant. I went into this Taco Bell on May 25 to place an order and dine in, but noticed that there were no customers in the restaurant. As I studied the menu to order, several employees passed me by behind the counter, but no one said anything to me or smiled.

I had 5 crunchy tacos. They were delicious but about an hour later I had severe stomach problems. I was on the toilet constipated for 2 hours. I woke up in the middle of the night and took the spiciest, spikiest ** ever.

I ordered 3 taco supreme. I ate the first one and it tasted old like the shell was old and something else. I thought it was me so I waited a few minutes and ate the 2nd. It was just like the first. Old then a hour or my stomach started hurting. I feel sick to my stomach. This was the Taco bell on Scatteredfield 5310 Anderson Indiana. Because going home take a bit out of your food first. This is because a habit for fast food the prices jack way up and the food gets smaller and taste and makes you sick. It'll be a long time before I eat at another taco bell. I can't get the nasty taste out of my mouth.

I purchased 2 burrito supreme and a 12 taco pack for a Mother's Day celebration. The 2 burrito supreme had absolutely no hamburger meat in them, only beans, lettuce and cheese and a smidgen of sour cream. No meat, no tomatoes and hardly any sour cream. The portion was very small and cost a whopping $5 a piece! How can they get by with this? Everyone brought stuff and saw how bad I got taken and I was embarrassed.

Have lived in Indiana all my life except for 2 years in Kentucky. Not being a Taco Bell fan in Indiana because of high prices and little ingredients in Tacos and Burritos. Ate at the Taco Bell in Scottsville, KY, best Tacos and Burritos ever. Had plenty of meat and other ingredients in them. Need to have other Taco Bells learn from them how to make real Tacos and Burritos. Kudos to them for taking pride in their restaurant and customer satisfaction.

Basically all you get now is a shell. No meat, or anything in them. Waste of my hard earned money! I will never go there again for the rest of my life. I highly recommend everyone in the world to stay away!!!

Decided to go to Taco Bell tonight because I was in the mood for something cheap. I get to the speaker and sit at the speaker for about 5 minutes and say hello twice. Finally a man says “what do you want?” Kind of rudely. I told him what I want and he told me the total. I get to the window and he only says total again. I ask him if I can get hot sauce because I like that with my burritos. He said yes and then got my bag and before I left I checked my bag and there was no sauce. I tried what everyone would probably do and go into the restaurant and get the sauce. The doors were completely locked. Now I know it closes earlier than the drive thru but 4:30? That is the middle of the dinner rush. You think that it would be open for that time. I did look at the hours in the dining area and it says it closes at 9. I just don’t get it but okay.

Over the past year, Taco Bell has gotten really bad about upselling during your order. They robotically ask "extra beef or sour cream" after everything, and makes the order process take twice as long.

Went to the Taco Bell restaurant on 13TH. St. in Gainesville Fl, on 4/13 at about 3:30 PM. The restaurant was empty, and filthy. The counter with the sauces, napkins, etc. was half empty, generally a mess, and unclean. Trash and pieces of paper on the floor. Many workers hanging around kitchen area, one young girl was hanging out the drive through window talking to a friend. Stood at the counter for about 3-4 minutes and finally called out for some help.

At the Taco Bell in Flagstaff, AZ (037544) I just received the worst meal ever from that location. The burrito was over cooked and fell apart upon unwrapping, and had the tortilla ripped in numerous places from being stuck to the grill while cooking. I'll try again sometime later but not very soon.

If you're a fan of indulgent and exciting fast food options, then you'll definitely want to give the Churro-Stuffed Chalupa a try. This unique creation brings together two popular menu items, resulting in a delicious and satisfying fusion.

My order could not be processed by card purchase. A coworker even came up front to assist. A receipt was printed and my lunch was FREE. I don't know the reason for the card machine malfunction but I appreciate the consideration and wanting to satisfy the customer. I am also in service retail and we all have stressful environments to deal with. Their names were Millie, and Kiona. Taco Bell 035182.

Went about 1 AM to location on Hamilton Rd, and every single taco I ordered was freezing cold. Not what I would be expecting for late Taco Bell. When I'm pulling up to Taco Bell late night. My expectation is that my tacos are hot. I should not have to write a review about having cold tacos.

There was a time you got your money’s worth from Taco Bell, & sadly those days are long gone!! Taco Bell has jacked up their prices to where it’s cheaper to eat at somewhere like Cracker Barrel than with them!! Not only the ridiculous pricing but the lack of content as well! You used to get a seven layer burrito & it had cheese you could see & taste, as well as sour cream! Now you are lucky to get even one little taste of those!! If you ask for extra, you pay extra!! Tacos are another one you get very little meat!! You get 10% meat & 90% shell!! Everything they have has been shrunk in portions or just flat out reduced in quantity! Get a Nachos Bell Grande & see the majority is chips & not beans, meat, cheese or even sour cream!!

I went into Taco Bell on Stirling Road by Dania Pointe 95 and Stirling Rd. The staff was very unprofessional and RUDE. I ordered my food and after 15 minutes of waiting I went out to my car to get more money for my purchase and the staff locked the doors. I walked to drive thru to tell them I wanted to pay for what I ordered and they ignored me. Over and over looked at me and kept doing what they were doing so I returned to front door and a customer let me in. I told the staff how rude they were and they responded, "Don't you see we’re busy?" I was so shocked at their response and then they argued with me. I said I don’t want the food anymore and left. I will never return to that store again I promise. They need to get those ** out of there for real. They have no respect whatsoever.

Just went thru Taco Bell on West Happy Valley in Peoria number 029518,,9831 West Happy Valley. Short 3 tacos, two others had NO meat. Short 4 bean burritos and cheesy grilled burrito was the size of a soft taco.. NO quality control. Called store and of course NO ANSWER.. Stay away. Very POOR!!!

This fast food is overpriced for what it is. Went to get a quick dinner on the way home as I thought I would try the vegetarian pizza and crunch wrap. To my disappointment the items were not like the pictures on their website and therefore not worth the price. I must say that this location has excellent customer service.

Went to Taco Bell, Vinita Oklahoma on February 17 and it was the very first time my order was on time and ready for pick up and the complete food order was correct. The young man that served me at the drive thru window was so polite and accurate with the order. Very pleased with the food and service today. Thank you.

I went to the Capitol Blvd store and asked for a key to use the restroom. At first I was ignored. When I asked again I was met by profanity from their female night worker. She then proceeded to curse her when he told her there was a messy situation outside and saying she wasn’t going to clean it. Then she started some more cursing. Her co-worker even asked why she curse so much. She was just **.

On the night of Feb. 2 2023 my wife and I decided to stop by the Taco Bell on 6706 US Highway 431 to get something to eat. Before we began ordering we specifically told the employee taking the drive-thru orders that each and every item of food needed to be free of lettuce. Once we began ordering we reiterated that no lettuce was to go on each taco and burrito, and we could see "NO LETTUCE" appear under each individual item on the order screen. We even "rounded up" so the change would go to a fund to help Child Education. We waited for the order for approx. 10 minutes. It didn't seem odd to me at the time that two of the employees came to the window, smile and give me a nod when we received our order.

I regularly get the chips and cheese from Taco Bell and no matter what restaurant I go to the chips are always stale and burnt. There is an after taste with the chips as well. This has come to my attention a few months ago. I figured the issue would work itself out, but every Taco Bell seems to have the same nasty chips.

I visited the Taco Bell in Burlington NC on Huffman Mill on my lunch and order Nacho Belle Grande and waited 20 mins to get a Soft Taco. Gentleman called my Name for order and it was a single Taco. The cashier told the RUDE gentleman that threw my order on the counter that it was wrong. He ignored him and continued to look at his phone. Cashier then ask the manager that was working drive through with another young lady if he could correct my order and the manager continued to work drive through. After 10 mins I asked for a refund. The manager finally came and gave me a copy of refund for 7.93. After 3 days my money had still not been refunded. I go back to store. The same manager said it was the weekend so it's probably taking longer. Ask for corporate phone number and he said he didn't know it.

I ordered with my 4 year old. All he wanted was the nacho fries and the baja blast. 20 mins, no food, I went up and asked, they said they'd get on it. I see a bunch of cars go through the drive up window. I was pissed! I went to a different Taco Bell and my kid enjoyed those fries, but this particular location needs a new crew!

I have used the Taco Bell app multiple times and unfortunately Academy has so many locations and I inadvertently choose the wrong location and showed up at the wrong location and needed to get a refund for my order and called in to the Austin Bluffs/Academy location and spoke with Mary who was so rude and told me to use the app to get a refund but could not advise me on where to go in the app or how to go about a refund. She told me to GOOGLE it. I was beside myself to hear a manager with such little customer service. It makes me second guess going to a taco bell who just has anyone with a title of a Manager. I feel like Mary needs to be reprimanded and replaced..

I don’t know why Taco Bell even offers customization to the orders because they never get it right! I have dietary restrictions and cannot eat dairy. How hard is it to not put cheese on the taco??? I have tried to order food from them in person, online and in the drive through and 9 times out of 10 they put cheese on the tacos.

Taco pizza meat had a burnt taste. Nacho fries were extremely salty. Give us the spice and reduce the salt considerably. Also monitor the meat when in the warmer too long so burnt taste is not there.

We waited with our 4 year old for over 25 minutes! I even went up front 3 times to wait for our food and stood there with employees and management in rude and hostile moods. There were only two other customers waiting at their tables for food as well. After seeing several cars go in and out of the drive through, while we were still waiting, I was pissed! They even locked the doors while we were still inside. We couldn’t go out the door we came in by our car. We had to go out the emergency exit and walk around the building! We will NEVER eat at another Taco Bell again!!!

My parents and I went for lunch and we ordered our food but it never came. I asked about it. They said they were shortstaffed and it took a long time to cook the fries, people after us were receiving their food but we still had not received ours, I asked for the manager. A girl said she was the manager. Her name was Branie. She said she would get on it. Waited another 15 minutes. Still no food, I believe her friends came in and she gave our food to them for free, this was very unprofessional. I do not go to McDonald’s now because of similar things. Now Taco bell is on that list. This was very upsetting to be treated that way. I asked for the manager's name of that location. She kept leaving, I had to keep asking for her. She said his name is Paul but is not allowed to give out his phone number.

They took my payment for my mobile order. It said ready for pickup so I went there and the manager told me they were closed. Then why was I even allowed to place the mobile order? And why was it marked ready for pickup? The manager lied and said they have no way of turning off the mobile orders when they are closed. Flat out lie. And they still have my money. That’s theft.

This was my first and last time ordering from this location. I placed a mobile order before I left the house. It took me about 5 minutes to drive there, during which time the app said the restaurant was working on my order. I arrived and there was a homeless woman outside who said she was hungry. I told her I would buy her something. You can’t place an order at the counter so I made another order through the app. After waiting for 30 minutes I finally received my initial order. During this time the lobby is getting more crowded with other customers waiting for their orders. Now I’m waiting for the 2nd order that I placed for the woman. 5 minutes goes by, then 15 and more people are coming in.

I did not receive the correct items that I ordered at the drive-through at Restaurant #031116. After I noticed that the food was incorrectly made and charged, I came back around the drive-through and requested a refund (this is the 5th time in the last 2 weeks this has happened, so I did not want the order corrected). I didn't have the time or patience to deal with this situation yet again. When I get to the window, instead of simply giving me a refund the lady at the window gives me an attitude and accuses me of lying to her. She creates a situation that should have never been introduced in the first place. I then have to take out the food and show her that it was made incorrectly. Completely inappropriate and uncalled for. Due to this encounter, I will never again spend my hard-earned money at this restaurant because of this incredible nonsense I had to deal with tonight. Unbelievable! Survey ID #**, Order #**.

Food was good BUT made very sloppy and not enough meat mostly lettuce and pinch of cheese. The soft shell stuck to wrapper. I was very disappointed in Taco Bell. I bought the party box and I paid $21.40 for it.

I ordered an item usually on the breakfast menu, after I explained the item is on the regular menu without eggs I simply did not know what it was called because I didn’t go to the restaurant often. The only cashier disappeared and the manager came to the register and said she would make it special. I thought odd but ok after all this was a small bowl of potatoes and there was no conflict involved. The manager later brought my food out, again odd I thought (the only cashier never returned) but I thanked her. When I went back to my car and put the food in my mouth it was so disgusting! I’m sure something was added to the toppings! I’ve called the customer service line more than once and other agencies. Taco Bell had said they will call me back and never has only confirming my suspicions. I have kept the items for testing and will seek legal advice! Not even an apology simply asked if I wanted a coupon! Why would I ever go back!!!

Alright y’all spangles stepped up the game with some TO-GO margaritas. When y’all going to step up the game because @1am I would like to get tacos and margaritas so step it up and get some alcohol beverages going like the Dominican Republic has.

Went to 3 different Taco Bells in 3 cities and was told at everyone that the coffee machines were down. I asked if they were down at every Taco Bell and was told yes, this is the second day in a row for this to happen. Why lie....just don't advertise the new coffee if you don't want to sell it or put a sign out so we don't wait 20 minutes in the damn drive-thru!

Ordered 3 bean cheese burritos. Received only 2. Ordered a veggie 5 layer burrito. Received with BEEF in the item. The cheese crisp was ok. The last three times I've gone to THIS Taco Bell they have got the order wrong. Kinda like it's on purpose. I give up. No more Taco Bell for us. I wish the Del Taco hadn't been closed. That's the ONLY reason I gave Taco Bell another chance this time. Nope, no more.

I got 4 soft tacos and one chicken quesadilla. All of the tortillas for the soft tacos were quite literally stuck to the paper and peeled and broke when i tried taking it off. I ordered no tomatoes on 3 and tomatoes and avocado one the other one. one of the 3 had tomato and the one with avocado had none. the price for 4 soft tacos and one small 4-piece quesadilla was 35 dollars plus tip. Normally I would think 20 is a too much for that. All in all definitely not worth it.

On 7/20/2022, I pulled in the drive thru and wanted to order the breakfast sausage Quesadill box. I ordered it, but, when it came to my Cinnabon coffee that they had advertised with the breakfast box, I was told I could not get the Cinnabon coffee, because, their coffee machine was down. So I was asked if I wanted orange juice instead. I said yes, but, there was an extra charged for that. After I was told it would be a upcharge, I told them nevermind, I'll just take the single breakfast sausage Quesadilla by itself. Thing is, every single time I go there, I can never get a Cinnabon coffee...ever!!! They either don't have it or something is wrong with their machine. It been like this for months now.

The server ** was also patient and made sure each student had their correct order and was very thoughtful of my student's needs. I will encourage all my family and friends to visit this Taco Bell. A big shout out to people who serve the customers happily and with respect.

Said you get a free taco when app is downloaded! Not true! Tried twice! There is nothing free! Don't download apps that flat out lie! And I suggest another fast food place to eat at also! No more lying companies! It's time to fight back by not buying from them!

I ordered Taco Bell through an app to be delivered, Ordered tacos with 2 drinks and a pack of Cinnabons to share, Once it got to the house the drinks were missing, 1 taco was missing and 4 of the Cinnabons were gone. I understand that taco bells are busy and they rush to get food out but this experience is the worst yet.

I can't believe you ran all the ads for the Mexican Pizza and every place has sold out since you start. Why would you lie about having it if you can't even order it!!! You have great food but you want so.

I went to store at 3704 Fm 1960 Houston Texas at around 715 am and they were not open yet. I waited for around 1 hour and still not not open. I seen several cars try to order in drive thru but was unable. I called the 800 phone number and filed a complaint. No one called me back. When I called the 800 number again and I am told some person called me back which they never called me back so I called again and told they called me back again which they never called me in the first place.... They the customer complaint are very important to Taco Bell but I do not think that Taco Bell does not want to listen to the customers.

Bro wtf. I woke up after eating Taco Bell and I couldn't move anywhere and my rump felt like it had an acorn stuffed up there ready to burst, I ** all over my bed and afterwards I laid in it for hours not even being able to get up. The cheesy bean burrito is still in my hair at this very moment.

We went to Taco Bell on the Parkway. Couldn't order online, so went inside. 6 people standing, waiting, looking frustrated. Told the lady we wanted to order. Instead she shuffling UberEATS bags, yelling the names, no one standing there were the people, so she goes in the back where 20 others are "making" food. 2nd time we say, "Can we Order??" She ignores us, til my husband flipped out, and left. The parking lot is as messy as the stupid people inside. Why are they making $18 an hour? They're doing less than nothing.

Mexican pizza is back. I got so excited for nothing. It sucks and it’s not the same. All the hype for nothing. It was nasty and overpriced. Taco Bell needs to step their game up. Bring back the Taco Bell from the 90’s

We was at Taco Bell in Rogersville, we was seated and eating, one customer older guy order and got ice water, then he put a pack of red drink mix in water, then a ** female came by and looked at his red drink, she said, "Don't you get coke in a water cup," real smart, we felt so sorry for the older man, why does taco bell hire people that don't like other races, she looked at us like you got a problem, why would taco bell hire this monster ** woman, she was hateful to other ** people, if she don't want the job < they should fire her racist **, it was around 1130 am.

I ordered quesadilla because of course they don't have mexican pizza The cheese is not melted and the tortilla was cold like just out of the fridge because I asked about a mexican pizza? Haven't been there in years. Never get the orders right and I won't go back just because Dolly made the commercial. WTF.

I am trying to locate the information for whomever is in charge of the Riverside store in Clarksville TN. I ordered through Door Dash (order #**) and it was terrible. The side of sour cream I ordered was missing. There was no sour cream on the items that were suppose to have it. My Fiesta potatoes had no cheese. My quesarito was not grilled in not even sure the item they gave me was suppose to be that. The soft taco had lettuce even after requesting none and the shell was hard. The beans were dry.... need I go on. I ordered the side of sour cream because no one that works at any Taco Bell knows how to put it over the entire item. It's usually in a clump and that's every visit. Oh yeah and I had to unwrap every item because they were not wrapped to where you could tell what was what. So please for the love of God get me in contact with someone who actually cares.

I sat in the drive thru at the garden of the Gods location in Colorado Springs Co. for about 15 minute in order to place an order, at the speaker the guy inside sounded like Eeyore from Winnie the Pooh took my order, told me to pull forward, I sit in drive thru for literally 30 more minute waiting to get to the window, I pull up and the guy says, "You the one with the two party packs?" I said yes. He says, "I'm so sorry I have really bad news. We don't have any soft taco tortillas." I asked why they couldn't have told when placing the order. He said, "I don't know," handed me two free taco coupons and I had no choice drove off, now I haven't been to a Taco Bell store in about 5 yrs because of terrible service, I see it has gotten worse and frankly I have been reminded WHY I don't go to taco bell.

I was INFURIATED and practically IRATE with the service I received. When I ordered a simple chicken taco, I instead was met with a 3 year old human toddler that went by the name "Miranda". She was wrapped in a tortilla and handed to me through the window when I practically SPECIFIED I wanted a taco. Then I came back the next day to return the wailing child and when I asked for a Coca-Cola, I ended up getting a dead pigeon with a poop dressing. I demanded better service, and when they declined, I chucked a tree through the drive-in window and now I'm in prison and wouldn't have been here if stupid Miranda and the pigeon incident hadn't happened!! I DEMAND A BETTER SOCIETY for my hopeful city of Watchatoon!

I hate knowing others get specials when they tie their crerewardsdit or debit card to the Taco Bell app. It's irritating that I pay cash but don't get any bennies. I don't give McDonalds or Arbys access to my bank accounts but get rewards.

I went through the drive through at the Taco Bell in Emory Texas tonight about 9pm. The vehicle in front of me had to wait on a cinnabun (so I found out after pulling up to the window) which caused myself and two other vehicles to have to wait 10 minutes in line instead of the associate asking the customer to pull back around to keep the line flowing. Then as I get up to the window and get my items, I check my bag and they have messed up my order. Mind you the girl was hanging out the window just having a good old time with the people in the vehicle in front of me. I will not be going back to this location... Poor Poor customer service at its finest!

White Hall, AR Taco Bell has to be the most RUDEST IMMATURE RESTAURANT that I've went to in a long long time. The employees are playing at the drive thru. When given our order, which we placed online, driver of car asks employee who brings food to the window, "Is this everything?? Employee responds yes. We knew it wasn't from the looks of the bag. We sort out/separate our food because we don't know what's what. Minutes later, another guy comes to window and lets us know we have 2 burritos missing. If we wouldn't have stayed in the line to check the bag, we would have drove off without all of our food. The guy who handed us our bag should have let us know, we had other items they were waiting to be finished. Asked to speak with a manager or just someone in charge, and out of the 4 standing around nobody could answer or explain the reason for such horrible service and lack of communication. What is going on Taco Bell?

I ordered food from this restaurant at Somerville NJ. It was for myself and my son who practices basketball at nearby gym. We live in Edison. We are pure vegetarians. I ordered Black bean crunchwrap supreme for my son. He usually eats it while we drive back home, with the lights off. And today while eating he noticed some taste difference and it was actually Cruchwrap Supreme which had seasoned beef in it. They made my son eat beef. If they cannot hire someone who is good at preparing orders, then better close their shutters. This is such a ridiculous mistake. I JUST HATE YOU GUYS FOR WHAT YOU DID.

Our 11 pm trip for the dreaded fast food place, it was a busy day. It was refreshing to see someone happy while at work and pass along a smile along and a laugh. Frank was such a pleasure. Dublin, OH Tuttle crossing location.

I loved Taco Bell, I mean loved it. So much that back in my teens years I even got a job at a taco bell. There was only one thing that I loved on the menu and I always got it. The gordita, and when they got rid of it I had no reason to eat nothing else on the menu. Nowadays my wife goes there and asks if I have anything else that I would like to eat there. I tell her no, they got rid of the one thing I loved about that place, so all I get is a drink. Thanks taco bell, there is just nothing else else I want from there. Even the other versions with a taco shell in it. They would refuse to take it out for me. I didn't care what I had to pay for, I just didn't want to eat a shell in one. I can't see myself eating anything else there.

Placed a merch order early December. After emailing twice for order updates, status, etc, my order was canceled because it was out of stock- almost a month after ordering. This was a Christmas present. I was given a refund. I placed a new order Jan. 15th. Order has not even begun processing. I manage an e-commerce company. No one manages this company. It's a joke. I paid $55 for a sweatshirt I will apparently never receive. Don't order merch - cause you may never get it.

I will never order from Taco Bell on 22nd street in West Des Moines… The manager hung up on me twice after trying to verify my order.. I could of had a allergy to beans after she hung up and was laughing at this office at 9pm 1/5/22… Bad service and I will not ever spend money with taco bell again… Us hard workers work so hard a reply on a good place to help with lifestyle… Never again, they should be not in charge.. Short staff or not… You will never have business.

The Taco Bell on Ford Road in Westland Michigan, I will never go to another Taco Bell again in my life. This guy, he said he the manager was so so mean and rude. All I did was order my food on Google and they didn't have the food that I order ok so I had to go to the app and cancel my order. How do I do that, he said, "Ma'am you need to do this." "I don't know, I never dealt with the app." "You need to get out of line, it takes about 10 minutes then reorder and get back in line." "I'm not finding how to cancel it. Help me."

Originally I went to one on I-29, they weren't even open at 8:00, so I went to the one off of Dale Earnhardt on Spider Drive, I ordered five Fiesta Potato Burritos, and they added sausage to that crap and charged me for it. I didn't want to go back because at that point they'll spit in your food.