Red Lobster Reviews

On 2/15/19, myself and a former coworker went to this location for lunch. We both told Tiffany the Red Lobster Waitress our allergies. I told Tiffany that I have allergies to fresh tomatoes and my former coworker told Tiffany her allergies and she has an ** for her allergies. Tiffany told us both that she will make sure that we both were not in contact with any of the foods we are allergic to. I understand, that Tiffany has a job to do by serving others. I seen Tiffany serving others salads with fresh tomatoes, but I did not think that she would use all precautions to make sure that I had no contact with fresh tomatoes.

I have not been to Red Lobster in a while so when I had a little money to do it I thought I was going to be as happy as use to be when I went to Red Lobster on regular basis. I ordered the King Crab dinner (it was overcooked, rubbery, semi-warm)- I had to request more butter. The broccoli was overcooked - the baked potato did not have butter but it had a lot of sour cream. The only thing good was the shrimp linguini. I WILL NOT BE GOING BACK TO RED LOBSTER EVER AGAIN. Nobody wants to spend their hard earned money for lousy service and food. What kind of people do you have working in the kitchen.

I went to the Red Lobster in Vestavia Hills, AL for their advertise Endless Shrimp. It is not Endless Shrimp, they told us there is a limit. After several refills we were told we could only have 2 more refills. False advertising. Also the kitchen was very slow and I had to ask to have my glass refilled.

Ordered white fish. When it came out, it looked just like tilapia. I was told it was flounder by the waitress. They consider any fish with a white body to be white fish. I think this is false advertising. My husband and I had planned to share the meal, but there was hardly anything there. Son-in-law ordered a dinner that included crab legs. No utensils were provided I to get the meat out of the shells. Everything tasted fine. Jjust not at all what I thought I was getting nor what I paid for.

We only eat here on special occasions. The atmosphere is very good and the servers do a great job. We really love when they have the crab fest. The crab legs are so good and we really love the biscuits!

I went to see if I had any rewards to use. When I went to open up the app it told me that I had to upgrade and download the new app. When I tried to download it told me that my phone was not compatible. So I guess you need a 200 or 300 dollar phone to get their rewards. I will never eat at Red Lobster again.

We took our father to Red Lobster to celebrate his 92nd birthday. Chose this restaurant because we wanted to go someplace nice that we don't ordinarily go to. We had a party of six. We had 4 orders of fish and chips, one rainbow trout, and one breaded shrimp. Everything came out on a timely basis, except my dad's fish and chips and baked potatoes ordered by three of us. In fact, everyone was done eating before my father received any part of his meal or the baked potatoes showed up. He promptly refused it because everyone else was done eating.

My son wanted crab legs for Father's day. Spoiled his whole dinner. Ordered mozz. sticks. Most of them were hollow, sauce had been spilled on the plate, looked liked it had been dropped. No biscuits. Crab was overcooked. Fried shrimp undercooked. Veggies tasted old and mushy. No less than seven tables were left dirty, still had plates, floor dirty with crumbs and paper garbage along with the ladies room. Are you guys TRYING to close the place down? Quality has gone way down. Won't be returning.

Visited this location at about 6:30 pm on Saturday June 8, 2019. Waitress was surprised when I refused to give a phone number for seating call. Waited in lobby for about 3 minutes. Hostess took us to an unwashed table. Waiter was obviously inexperienced, and badly trained. I ordered a salad without dressing. It arrived in a hot bowl, and the lettuce was slimy, with black spots all over it. The plater had tried to hide this by piling on excessive amounts of shredded cheese. Manager said she would remove cost of salad from the bill, but she failed to do so. My entree (shrimp trio), and my wife's steak were both acceptable, but nothing special.

Well, what an experience! Took my wife to Red Lobster, North 10th Street, McAllen, Texas 78504 for a Mother's Day Dinner. Wow! Made a reservation online and was seated within 10 minutes of the promised time. Great! Had a glass of wine while waiting and looking forward to a wonderful dinner on Mother's Day; a really special day when any mother deserves the very best.

My wife and I went to the Red Lobster at Arundel Mills since we had a feeling for seafood. We have never been to this location before and when we went in, we were seated immediately (odd for a Saturday night). The waitress we had was extremely nice and very friendly, but the food we ordered was badly seasoned, overcooked, and after a few hours I was sick to my stomach. My wife said during dinner that she smelled something that wasn't quite right with her food, and I believe that the ingredients used were old. This is not the first time that we had a bad experience with Red Lobster, but we wanted to give them the benefit of the doubt. NEVER AGAIN...

04/14 2019 @13:55 at Red lobster 0313 transaction #** (Gst 4). We sat at table 32. Waitress ID # ** she never give her name and had a bad attitude. It was a celebratory moment, so we picked Red lobster to do so. I, a Veteran of the Vietnam war, asked politely for a drink for me and my wife. I requested a double shot and my wife requested a single shot of Bacardi. She brought back two separate single shots and became angry when I questioned her about it. We ordered two hot wing orders. One was the smallest wings I had ever seen in my life while the other order was normal.

Ate in WB, PA On 3/31/19.

Ordered online. Went to pick up order and staff was rude. Got home and shrimp was missing out of my order so I had to call and talk to a manager. She said she was sorry and asked could I come pick up the shrimp. I live 25 minutes away and having to go back and get something that they left off of my order was bad enough but when I went in to pick up the food, the girl behind the bar acted like I was trying to get free food! Very rude and shoved the shrimp at me! Shrimp was ice cold like it had just been sitting since I ordered. I used to love eating at Red Lobster but their service and food has declined over the years.

While visiting my daughter in PA we wanted to try Red Lobster as we've never been there. The commercials make your mouth water. Well, we went to the one in Lancaster PA. The waitress was very nice but that was all I can say nice about the visit. The food was so bad. The lobster was so overcooked you couldn't chew it. The steaks were overcooked and under seasoned. The lobster bisque was just bad. 200.00 I spent for food we didn't even want to box up to take home. The artichoke dip was so over nuked we didn't touch it. Oh the rolls were very good. I filled up on those. My daughter didn't want to make a complaint so we paid and left. But the more I thought about it, I had to comment. At least now the commercials don't make me crave Red Lobster anymore.

My friend and I usually do the lobster feast at least once a year for past few years. This time the rock lobster tail was dry yet not fully cooked. So, this is our last meal here - way too much money for lobster specially not prepared properly and mediocre service. Too many other restaurants to choose from in our area.

The food was horrible. The baked potato was Triple baked Dried burnt and cold. The med steak was dried completely out and the Broccoli on my plate was also cold. I had steak Lobster and Lobster in garlic sauce. The Lobster in Garlic sauce tasted spoiled. (x2 meals) We had already sent 1 plate back that was bad. Celebrating a 74 year bday a very vain persons easily upset not liking to send food back to the kitchen. We just enjoyed our cocktails. 3 out 4 people at the table were disappointed and unable to complete the meal. The food arrived and the table had not been cleaned from appetizers salads and bread. This was a total waste of $170. Third time in a row dissatisfied with the Wayne, NJ location.

Went for a birthday dinner at Findlay Ohio Red Lobster, great waitress, unfortunately the lobster served was not cooked and not edible, bill was 188.00. Tipped 40, it wasn’t the waitress fault, not one person but 3 of the four of us.

First let me say I'm a longtime Landry's select club member and I've visited a lot of Landry's restaurants and by far last night was the worst time I've ever had at a Landry's restaurant. The staff was slow to great and even slower to serve, as nice as she was it can't make up for the poor service. It took 10 min to get a glass of water and 30 min to get our appetizers and it was nasty, old and over salted. Red Lobster should steep the game. I will not revisit that location again.

2/21/19 Waitress was great but food was horrible. Biscuit was hard and burnt. We sent them back for softer biscuits but got the same kind like twice then we had dip and it was burnt. Everything was bad... The manager (TARA!!!) was so bad. When I told her how bad the food was she was just like, "I'ma retrain my team," and walk away. She was not nice at all. If it was the old me things would of went different. They are so horrible...DONT EVER GO HERE. THEY DONT GIVE A ** ABOUT WHAT THEY SERVE YOU. PLEASE DONT EAT HERE!!!

Just returned from dining at the Red Lobster in Vancouver, WA. The service was slow, with only one server on duty. The hostess seemed to be more in the bar area than greeting people. For 2:30 in the afternoon, the drink order was slow in coming. Our order, 2 ultimate lobster feasts, was taken several minutes later, even though we were ready to order and said so. Salads arrived about 8 minutes later, and the food arrived about 15-20 minutes after that, with the server confusing our two plates, one with rice and one without. Hmm.

Date 2-16-19, arrived about 4:30 pm. Seated right away and server was over shortly and took our drink order. Someone else brought some biscuits about 10 minutes later. 30 minutes later we still had no drinks and were out of biscuits. Server came over and apologized for the delay in our drinks and said they'd be right out. Drinks came about 10 minutes later but were wrong drinks. The wrong one was taken back and within minutes the correct drink was brought out immediately followed by our food, which was then cold.

One Sunday I decided to treat myself to a show and dinner. Red Lobster was my choice for dinner. The food was delicious but my drink, Chivas Regal on ice, was very weak... Plus it cost me $10. Wow... I could have added a few more bucks and got a half pint. I am a long time drinker of Chivas and I know the taste of a young bottle and an old bottle. The older the smoother. The drink I was served was watered down and it was not because of the ice. Will eat there again but will do my drinking elsewhere.

We arrived at 11:50 a.m. at the Red Lobster in Beachwood Ohio. We were told it would be about 15 minutes. The restaurant may have had 10 other customers at the time. We were finally seated about 12:40. Then we sat there for about 20 minutes and a waiter brought water and biscuits to our table. After about twenty more minutes the waiter came to ask for our drink orders. I am not even sure how long it was after that the waiter came and took our orders and we had our dinner. I told the waiter when he brought our food that I had an order to go and I placed it. When the checks came four of the checks were wrong.

My wife and went to lunch yesterday at her request. Had not been there for a while. Place was mostly empty but they sat us way in the back area. Service was just fair and server appeared to not like their job. Prices were way overpriced for lunch or dinner. Our food was just okay but the stuffed mushrooms (6) were small, dry and $9.99. Would not recommend or return. Find other seafood place worthwhile. Decent place several years ago. Too bad...

On October 1, 2018 (my Birthday) I didn't eat the entire day because I wanted Lobster. I called in an order for the ultimate feast and a shrimp skewer. When I finally made it to the Red Lobster located in Hattiesburg, Ms, I went to the check in desk and picked up a menu looking at prices. The take out counter waitress was sitting on a bar stool talking to a couple that was waiting their order. She immediately walked over, snatched my menu and walked behind the bar. I told her I had a call in order but I didn't remember the shrimp skewer was so high, she said "so I'll take it off" then walked off. She went to the end of the bar and started back talking to the couple (ignoring me). After they left she rang up my order (without my shrimp skewer) that I really wanted. She got my payment with a no thank you, no drink offer, nothing.

I had called the South Lindberg location in St. Louis at 1:30 pm 12/8/2018, and made reservations for a booth for two for a first date for 6:00 pm. Upon arriving at the check in desk, after a 10 minute delay, they were finally able to produce my reservation and was told we would have a 15 min wait. Sitting there and watching walk in customers check in and go get seated was not easy to take. Why even bother making reservations then?

Red Lobster is offering a pick 4 for a meal. The lobster tail was barely bigger than a large shrimp. The shrimp scampi was 4 tiny shrimp with no flavor. The coconut shrimp were burned. The scallops were cooked and that is the best I can say about them. There was enough food on the platter for a child. Having dined at the Red Lobster in Springfield Ohio this was so so so awful we will never eat at this one again.

I had the wild caught flounder lunch. The price was $8.99. A slightly high price for fish and frozen french fries. The fish portion consisted three TINY pieces of fish, overcooked, tough and very dry.

Our server which was named Brandon at the Orland Park location had us waiting for our food. I was celebrating my birthday and the server did not sing Happy birthday or offer if we would like to have dessert. He also refused to give us a refill on our shrimp. We were doing the endless shrimp. We had to wait a long time between refills. Discriminating service. I will not be returning to this Red Lobster.

My husband was giving a 50 dollar gift certificate so we decided to go. We've been married 38 years. When we got our food the lobster was rubbery and cold. The potatoes were overcooked and the vegetables were also cold. My husband ordered scallops which were cooked right. As to say I will never go back and I have heard this from many who say the same thing. I think I would hire a chef who knows how to cook.

My friend and I visited Red Lobster yesterday after having not visited for many years. I was truly looking forward to it as I love seafood and visiting Red Lobster used to be an extremely nice dining experience. We had a truly wonderful server and we were happy with the food. However I was extremely disappointed with the decor, atmosphere, and lack of table setting. There were no drink coasters, no cloth napkins, no table caddy with vinegar, etc... Just none of the added details that used to make dining at Red Lobster something to look forward to. It seems the only thing that has moved forward is the pricing. Disappointing.

We love Red Lobster and realize it’s a gamble ordering crab legs. But the last few times we dined there we’ve come up empty. We were expecting crab when we cracked the shells but came up empty. Over a couple visits we could have spent 20 dollars at Sam's Club and received four times the crab we spent for meals at Red Lobster. The king crab is the most meatless of them but the most expensive and the snow crab is just as bad.

I was excited to try Red Lobster again. I had a bad experience a while ago and wanted to give it another try. I love shrimp. After our dinner we went to Lowe's across the street and working 20min I was in the ladies room sick.

I visited my usual Red Lobster restaurant 10/26/2018. The service was slow and the food helping size was very small for the amount of money you're charged. I have been going to the Red Lobster in Secaucus NJ from the time they first open. This is the first time we were very disappointed.

Even though I realize writing this review and commentary is probably a colossal waste of time, I nonetheless feel I must do what I can to call attention to the sad state of this restaurant chain’s affairs. We had decided a few years ago to forego Red Lobster when choosing a restaurant because of the failing quality of food and service we were witnessing at the ones we visited. Yesterday around six we returned from a day of shopping in Lansing and hadn’t stopped to eat all day. Just before we got into Grand Rapids my wife suggested we stop at the Red Lobster on 28th street and give it one more try.

I went to Red Lobster for my birthday on 10/2/18 and I got a lobster tail, jumbo shrimp, and a piece of salmon. I don't know what was bad but I got a horrible case of food poisoning. 4 hrs after eating I was deathly sick. For 10 hours I was violently vomiting and had severe diarrhea. I had horrible pains in my stomach. I was going to go to the ER but I couldn't even walk to my vehicle. My arms and legs were numb from dehydration. I don't know how long it will take to ever go there again. I was at the Red Lobster in Pleasant Hills, PA. This is 3 days later and I still don't feel right!!!

We have gone annually for years to this favorite Red Lobster restaurant in Vestal for birthday celebration lobster, looking forward to it as a special occasion and traveling quite a bit to get there. We usually are very happy in general, with good memories, at this and any other Red Lobster we have visited over the years. Unfortunately, our evening overall at this Vestal Red Lobster was very subpar, disappointing, and overall unpleasant, leading us to wonder if we want to go back to this or any other Red Lobster Restaurant. The problems were continual and numerous. We had to wait about 20 minutes for a table, although when we finally were seated, there were many tables sitting empty. We quickly assessed that this was due to not enough wait staff, and we subsequently waited long periods of time between getting menus, getting drinks, getting appetizers, etc.

Had a party of 15, birthday party for myself. The service was excellent, our waitress was exceptional! Unfortunately she was the only thing that was, the prices keep going up, the portions get smaller, and the quality and taste has gone downhill as well. I ordered the ultimate feast, $30, the lobster was undercooked and the scampi as well. The Food was cold, the side of asparagus was wilted and looked like it had been cooked for yesterday's lunch. The fried shrimp has a metallic taste like they hadn't changed the oil in the deep fried this month! I thought maybe it was this particular store but after reading the reviews it seems it's systemic to the Red Lobster franchise. I won't be back to visits Red Lobster, when I get a seafood craving I'll cook at home, my wife's crab legs beat red lobsters hands down.

Red Lobster Bay Plaza - The food is horrible, way too salty and not fresh at all, vegetables are wilted, fish seems to be reheated over and over again. No healthy menu to select from. Service; they forgot the silverware, did not follow instruction with drinking water, had to wait too long for waiter and when seated person seemingly had a bad day.

I am a long time customer of Red Lobster. Over 20+ years! I've seen many changes but recently our visit 2 months ago was the worst! Service was fine but that is where it stopped. Now there is an upcharge for everything! They stopped offering soup or salad so of course HUGE upcharges, my husband wanted asparagus... UPCHARGE. For vegetables so thin they were smaller than pencils! Waste, upcharge for his lobster bisque. No lobster in it! He always gets the additional crab legs with his meal... 9.49! And for basically 3 legs. WASTE! I got the pick 3 platter. My 3rd choice was sea scallops. But of course... UPCHARGE even though it was a choice that upped my price anyway for pick 3. I paid another 2.49 on top of what the price of pick 3 was. And I got 4 scallops!!!

Over the years the prices have kept increasing while the portions and choices have decreased. It used to be that when you went to Red Lobster it was a big deal and you knew you'd be getting good food, good service and only slightly over-charged. This past Saturday we went to one of our local Red Lobsters - and I think this will be the last time we visit any of them. We had doubts after the trip before that but this one just rolled the car off the edge of the cliff. To start off with, the napkin dispensers are no longer on the table. Apparently customers were using too many napkins and you just can't tolerate that! We didn't even get coasters for our drinks. The biscuits were luke-warm and slightly hard (I'm guessing they were leftovers from other tables).

On May 24, we went to Red Lobster in Mentor, Ohio. We had a party of 5. We arrived at approx. 3:30. The restaurant had very few people. We were seated right away, we ordered. Then we realized we had been sitting for an extra long period of time considering there were very few people there. We asked why was it taking so long to get our food, and was told by (manager) they just had a rush of people all of a sudden. I asked how did we get caught up in the rush seeing that we had already been waiting for a while. After inquiring we still waited quite a while longer. They finally brought our food. We couldn't believe what we were being served. We all had a 3 course meal. The Alfredo sauce was thin and runny like water, it was tasteless and it soaked into everything on the plate. Three of the other guests had the same problem. The manager claimed it was meant to be thin and runny.

4/18/18 service from Chinelle -district manager and waiter -Tanya ** was AWESOME after returning back to restaurant from a bad Easter dinner experience. The service and food was superb! Great job ladies... Keep up good work!!

Restaurant is very nice, however food is super salty. I was hardly able to swallow that much salt, additionally I brought my 7yo daughter, I don’t want her to get used to unhealthy salty food. I don’t understand why restaurant allows this much salt when we have medical problems like HTN. I’m not coming back to this place ever again.

My mom and I went to the one in Trussville Al. on 3/16/2018. We both had the lobster roll and fries. The roll was a flat cheap dinner roll split on top and very dry. The so-called lobster meat wasn't lobster but dried out crab meat and not very much of it. The fries were cold and burnt. The sweet tea looked like colored water. I will never eat there again. The meals weren't worth $5.00 but I paid $53.00. The whole meal sucked.

D'Iberville, MS location - terrible food - My kids gave us $75 in gift cards for RL for Christmas. I've been seeing the ads on TV for Lobster Fest and they look so good, so we decided to go for Valentine's Day 2018. We had an hour wait, which I could understand since it was a special day. My husband ordered steak and lobster and I ordered steamed twin lobster tails cooked in parchment paper with wild rice, which wasn't good as it was overdone. There was another tail with shrimp scampi. We both ordered house salads. My other side was a baked potato, which was good, but small.

Took my 86 year old mother to Red Lobster in Novi, MI on Valentine's Day 2018 for lunch. Even though there were many open tables/booths we, along with 2 other couples already waiting were told of a wait in excess of 15 minutes. Finally seated in a booth which was littered underneath with food...asked that it be cleaned and it was a few minutes after we sat down. Mom ordered lobster Mac and cheese...flavor wasn’t bad but next to no lobster or sauce. Appetizer of coconut shrimp was pretty good. Lobster bisque had NO lobster in it and was just warmed not hot. Side salad was VERY small but dressing was ok.

My husband ordered me dinner tonight to take home and as I was starting to eat it, I have to stop and about to spit it out. It's just that bad. The tilapia is terrible that I have to throw it away, the vegetables are overcooked. Overall it's a waste of time and money.

Me and another visited this Red Lobster (104th in Northglenn) today Feb 13, 2018. We both ordered the 4 course meal. Big mistake for me. The shrimp said wood fired, but did not expect burnt. They did not offer any other sides but rice and cold broccoli. Went to ask for some honey for the dried out biscuits or some jelly. Nope did not have that. Sorry case of a high end restaurant or at least what I thought was. They have gone downhill big time. Got charged 42.21 for two meals that tasted like crap. My partner had ice tea and I only had water. I will never eat there again. I am a senior and have eaten at Red Lobster several times and in several locations and they have all gotten way out of hand with pricing for what you get. Warning to others Out there.

January 27th was our 50th wedding anniversary so my wife wanted to go to Red Lobster which we have always found to be very good. The waitress was excellent! My wife had the Ultimate Seafood and said it was really good. And that is what really is important. Happy wife happy life. I had the Surf and Turf with the filet. It was one of the worst meals I have ever had and we eat out a lot. The filet could not have been a filet. Its texture and taste was "HORRIBLE". It was chewy, grizzly and had no taste. I even tried dipping it in the butter but yuck. Honestly, I have had better breakfast steaks at a truck stop.

Well about 2 months ago we had a bad ordeal with the food and the waitress, well the manager got it under control and we have been to Red Lobster on Lubbock 2 time after that and you could not ask for better service. Waiter, manager, food was great. Red Lobster in Lubbock had got all going right. Really looking to going back.

I have been going to The Red Lobster on Day Drive in Parma Ohio for over 30 years. I went with my 86 mother when they first changed owners. I ordered the lobster bake and they said they didn't serve it anymore however they would serve it one more time to accommodate us. The lobster bake wasn't the same and tasted terrible. The noodles were mushy and the sauce was like water. My husband and I went again two nights ago and the food was terrible. My husband ordered the chicken fettuccini and it was like a jar fettuccini sauce & the chicken was not grilled like it used to be. It was fried. My husband loved that meal and he said it tasted like a frozen entrée from the grocery store and was priced $3 more.

I dined at your Wauwatosa, WI location two nights ago. I have never had such an awful dining experience in my life! A Monday night, around 6:30 pm, the place was not busy. We are a couple of **. Proceeded to the Hostess, who just seated a table of 2 and a table of 4, I asked for a table for 2 and was told it would be a 10-15 minute wait. We sat in the wait area, only to see that 2 ** walked in and were immediately seated, followed by a party of 4, who were immediately seated. I then approached the Hostess and told her in a nice way that we have a problem here. We were seated immediately. Our server showed up in good time, took our drink orders, then we ordered our meals and she never tried to "upsell " us any apps or add-ons.

There were 4 adults and an 18-month-old in our party. We called ahead for seating at 4:30 p.m. On a Sunday. When we walked in there was no one in the lobby waiting. They told us it would just be a few minutes. 30 minutes later we decided to STAND in front of the lobby desk until they saw us. They acted like they'd never seen us before. It would just be a few minutes while they set up our table. 10 minutes later when we were finally seated, the table wasn't set (which is what they told us they were doing) and we were seated extremely close to a huge party.

Had party @ Vineland NJ Red Lobster. I & others got sick diarrhea & vomiting/nausea. I had to go to hospital get fluid & meds. We all ate shrimp. Corporate said pay bill now. Insurance rep tries to say I didn't have food poisoning & hospital put it on diagnosis. I've had food poisoning before & I know. She said they weren't to say would pay bill. Totally will never ever go back. Been going there 20 yrs. Stay away from them. Corporate says I will be compensated but insurance says no. Don't go to 3849 S Delsea Dr. restaurant. Insurance rep acts like a doctor & says no way you have food poisoning. Terrible customer service from Hartford Connecticut insurance. None of my family or friends will go back. So I'm sharing my experience.

Let's see where do I start! It took a sever 25 minutes to come to our table. I had to get up and go over to the hostess to let her know that we hadn't been served. She said that she was sorry and she will get someone over right away. So about five minutes later our server came over and said no one told him that he had our table. Well he took our order and upon return with our drinks he brought my son an adult size sprite and forgot that my dish comes with two sides!!! So he apologized and then said he was going to go and add that to my order. In the meantime we asked for a manager and he still had yet to come!!! So we are sitting here now with our appetizer and no utensils and no new sprite for my son and the manager is STILL walking around here and have yet to stop at our table.

It's the little things that add up. I ask for no sugar in tea. I got tea with sugar. I got a Ceasar salad. Lettuce was mushy not crisp. Then you add dressing to that and real mushy. My baked potato was cold. I ask for napkins and 10 minutes later had to ask someone else. He said sorry but he shouldn't have had to. He should have paid attention to the small things. I had already complained about lettuce so he should have really watched what he was serving. I don't expect any more than any one else. Maybe he thought I wasn't going to tip. I am a very good tipper. I know what it means to work for your tip. This was not a happy meal. I was looking at other reviews and noticed it was just little things but they add up. Servers must pay attention to all customers.

Took my daughter to Red Lobster in Dickson City, PA on US Rt 6... Arrived about 11:40 am on July 11. My daughter ordered the crab platter from Crabfest menu. I had a shrimp lunch entree. The staff was courteous but the seafood was horrible. The crab legs seemed like they were leftovers from the prior eve and it was cold...

I wish to express my unforgettable and nasty experience at the Red Lobster located at Waterford Lakes Town Center in Orlando, FL, 6/18/17 at 8:00 pm. We patiently waited for our text to confirm our table was ready. After 20 mins. we were seated and our order was taken, I asked for a coke and my husband asked for a Coronarita, the waiter returned stating the CO2 was not working and they were out of regular Coronas. So we ended up with a strawberry lemonade and my husband with a Corona Light.

Red Lobster is so lucky to have a waitress of Catherine's caliber. She was friendly, took her time to suggest menu items. You could tell she genuinely cared about your visit that day. My sister and I ordered (she had crab linguine, I had lobster tacos). Our orders came promptly. When asked how mine was I told her they were a bit dry and could use sauce on them. She was shocked that they forgot to put the sauce on them and left. She came back with another order (to go) of the same thing (with sauce and an apology). I was so taken back by her generosity and kindness, unexpected. This experience has given my sister and I a newer respect for this establishment and we want to make sure Catherine (Red Lobster St. Laurent Blvd. Ottawa) gets some recognition for her service - making this restaurant shine a little more. They are so lucky to have her there.

On Monday evening February 27th my spouse and I visited Red Lobster West 49th street, Hialeah. The restaurant temperature was very cold. The hostess (female) seated us and told us that the server (male) will be back to take our order. A female server appeared and we told her that a different server was assigned to our table. She answered that it was not a big deal. We ordered 2 glasses of Moscato. She left and returned to say that they were out of Moscato. We had to settle for White Zinfandel. My wife told the waitress that the temperature was very cold. She answered that there was nothing she could do about that. So I went to the hostess, who replied that she would check with the manager and get back to me, which she never did!

We stopped in Jacksonville, FL at Red Lobster located at 13090 City Station at the airport exit. 2 adults and 2 children. The kids ordered popcorn shrimp and one adult ordered grilled shrimp, and the other ordered a med rare steak and grilled shrimp. The steak was overcooked, the mash potatoes that came with it the order looked like they were last week's so they were not touched. The shrimp were burnt, even had burnt black on them, the rice was undercooked, thought I was the only one who cooked crunchy rice! The waitress was nice, she did not cook the food so it was not her fault. The manager came over and all he did was bring us a box to take our food home.

The potato soup was barely warm tasteless liquid with mystery chunks. The crab legs tasted like soap!! The corn was soggy and the broccoli was crunchy with a bad taste. Babies screamed so loud in the bar area we couldn't carry on a conversation. No one made any effort to remove the family with 3 screaming, crying children. We have been to all 4 Red Lobsters in the Tampa area. Every single one has had terrible soup, inexperienced staff and lazy managers. Will not return to any location in the Tampa area. Terrible experience and not worth the price nor the stress!!

I have planned this lunch for a while and I called Red Lobster to make sure they offer a birthday cake/candle and sing happy birthday and they said, yes. I brought my friend for lunch yesterday, 03/01/17 and I spoke with the server and explained to him what I wanted. He said, "no problem! I will bring a dessert with a candle but we won't sing the happy birthday." That was not good at all, since this is what I wanted for my friend... The food was very good. We enjoyed it very much. We didn't wait too long for service. Then, I noticed that on the next room the servers were singing HB to a lady. This called my attention. When we finished eating I let the server know that it was time to do it. He came back with a dessert ONLY and said to us that he did not have a candle and not able to sing. I was very surprised and upset, very disappointed. He ruined her birthday lunch!!!

Ok so we dined at Red Lobster at Belden Village in Canton... They lost my bank card and then THEY filed a report with their corporate office and said that I was rude, cursed and was asked to LEAVE! LIARS!! So they messed me over and they want to disparage my reputation OVER THEIR SCREW UP TOO??? They don't want me to show my ** or do they? Can't wait until that General Manager phone call!!

I entered Red lobster located at 6357 I-55 N, Jackson, MS 39213 on the night of January 28, 2017. I came with my daughter who was turning 16 and about 15 of her friends as well as my sister and other friends. I proceeded to the front to see how long the wait for a table would be. I was quoted 1 hour and 30 minutes. So I decided to stay and wait. My party and I went back outside to wait. Long story short, we waited a total of 3 hours for a table. I was very angry so I decided to go inside and inquire about the long wait, I asked the the lady at the front what was taking so long and that she told me an hour and 30 minutes, she said that she couldn't guarantee me any time and she was very rude and not professional at all.

My husband and I went to Red Lobster for my birthday. Met our server, Terence who looked over worked had us waited for a while to take our order. In the meantime, my husband and I was thirsty but had to wait due to no glass of water at our table. Once Terence arrived back at our table... at least 5-10 minutes to take our order. Order my Patron but was too much salt, disappointed!!! Waited more than 15 minutes for our food including our appetizer. The last straw was when once our food arrived, I had to go to the bar for utensils. My husband asked a staff member to get the supervisor who was as hood and inconsiderate about what was going on. I always wanted to know how this Red Lobster near Co-op city in the Bronx at Bay Plaza Mall was all about got to FINALLY see for myself. We will NEVER visit that restaurant again.

My dad Ordered King Crab and when it came it was dry and tough. He ate it and then about two hours later had explosive diarrhea that could not be controlled. He had to stop several times on the way home because of the diarrhea. He said that the crab did not taste right. My dad also had gone there a few weeks earlier for the never ending shrimp. Guess what... diarrhea. Really bad. I finally have convinced him to stop eating there. He normally does not have that kind of problem. Only when eating at Red Lobster. I stopped eating there a number of years ago as I was not happy with the quality of the food. That and the place was not real clean. You really have to be careful where you eat and what you eat. As we get older, our bodies often cannot deal with foods that we were able to eat earlier in life. The human body is not meant to eat these kind of critters.

We went expecting a wonderful dinner. I ordered the fried shrimp. It was ok, the amounts of food has drastically shrunk for the PRICE WE PAID. The shrimp Alfredo was more garlic than shrimp, the server only gave us 4 biscuits. They were SMALLER and just barely warm. I ordered the scallops. There were only 6 scallops for $6.99??? They were BAY SCALLOPS NOT SEA SCALLOPS AS STATED IN MENU. My husband's meal was horrible, everything tasted the same. WILL NOT RETURN. Unfortunately I didn't keep the receipt.

I went to Red Lobster today and had the worst lunch ever. I ordered the Shrimp pasta/linguine and it was TERRIBLE! This use to be my favorite dish on the menu. The waiter said that the recipe has changed and that they add lots of garlic to the dish now. I usually do not write reviews, but I had to say something about the pasta. I felt like I kept biting little pieces of something (I now know it was garlic), it was not as creamy or cheesy as it was in the past. I can honestly say that I was very, very, very disappointed. I don't think that I will be going back anytime soon. Sorry, I just can't. It was really awful. I can say that you get more pasta now, but I can see why (they are trying to get rid of that crap). The company is really going down, I thought that a few years ago, but I can really tell now. Sorry, but Red Lobster USE to be one of my faves. Not anymore.

Lobster was tough as was our steak. There was no drawn butter served with our lobster tails. Could not get waiter's attention so made do. We were in Colorado Springs CO for my birthday. I was very disappointed as this is always a treat from my children. I am 84 years young. I may not get another opportunity. No Red Lobster in southwest NE. Red Lobster we visited was in Academy and Flintridge Rd. Date was Nov 26, 2016. Amount spent was 99.00.

I went to Red Lobster at 690 E. Thompson Rd. in Indianapolis, IN today to celebrate my 40th birthday with my best friend. I ordered the New York Strip and Rock Lobster Tail with a Caesar Salad and mashed potatoes. My salad was drenched in the Caesar dressing. It was inedible. My lobster tail was tough and my steak came out mostly fat the first time and the second time it came out medium rare, when I had ordered it medium well. I also never got a refill on my water.

On Sunday Oct.23, 2016 my husband, grandmother & myself went to Red Lobster in York PA to celebrate my birthday. We haven't been there in a while due to poor service & food quality. Well. This will be the LAST time we go there. My husband's salad was the heart of a head of iceberg lettuce.. no leaves.. unedible. Then my husband & I both ordered Live baked stuffed lobster. When it arrived it looked ok on the outside. The waitress came back in about 2 min. & asked if everything was ok. We said so far, however we had not even touched the lobster. We begin to eat..we'll try to eat it. The crab meat in the middle was very mushy with a lot of liquid all around. When I cracked the claws, fluid flew out of both and the meat came out partially raw and slimy. My husband tried to eat his, he didn't want cause any problems for my birthday celebration. I tried but couldn't. It was nauseating.

First, please let me state that this is the first time I have ever emailed to complain about any establishment. I am a long time fan of Red Lobster and have frequently celebrated birthdays and family gatherings for the last 25 years at your Erie Blvd, Syracuse location. That was until a month ago. Within the last several months, I have dined at above mentioned location and was appalled with the level of professionalism on two separate occasions. When placing our orders we were asked if we would like Caesar salad or House. Caesar both times and then was told they were out of Caesar salad and if we would like a House salad. "Sure, with honey mustard".

On Saturday Oct. 8, 2016, my son and I ate at the Red Lobster in Austin, TX. Our server was great, food was good. We had 2 gift cards worth 50.00 each, my son had just purchased and we still had receipts from where he purchased them. We paid with gift cards and somehow gift cards were not working. We waited and waited for server to return and it was taking her forever, we looked for her and then she said our gift cards were not working. We met her at the hostess table and took out our receipts to prove that they were just purchased. We called the store and had another manager speak to them that confirmed on their end gift cards were activated and were good. But on their end they still did not work.

Over the past couple of years my family has slowly watched the quality of food change with Red Lobster and it is sad. This has always been a favorite place to dine. You go to any of the other popular restaurants to dine and the garden salad still includes cheese, cucumber, bacon bits. At a lot of the places Red Lobster at least in Chattanooga TN does not.

"Endless Shrimp" is a joke. We "dined" at the Orland Park, IL restaurant between 1:00 and 3:00. It was a twenty-minute wait for our first "Shrimp Refresh" and ten-minute wait thereafter and each "refresh" was a five-count serving of shrimp. Yes, a five-count of shrimp! The manager did not introduce herself by name but she was made aware of the delays with no action taken. In addition, "shrimp refresh" on shrimp scampi did not include butter sauce. What is that about? The only thing "endless" about "Endless Shrimp" is the wait time. Either the kitchen-crew was under-staffed or your company policy has dramatically changed for the bad. What a wasted birthday-dinner.

We arrived at the Red Lobster in Danbury, Ct. just before 7:00. And did not receive our main meal until 7:45. The restaurant was less than half filled and there seemed to be a sufficient number of servers. We were not in Particular hurry, but I did have some things to do outside and wanted to be home while it was still light out. We ordered mussels as a appetizer and literally half were closed or broken. The server did replace them, literally one for one. But what was more annoying was when I told the manager the situation was basically, "oh". Quite honestly I expected to be not charged for the mussels let along the long wait.

We went to dine at red lobster for their crab fest, the experience was terrible since we spent the whole time swatting flies competing for our dinner. The washroom was even worst, hundreds of flies as well. Quite filthy.

We went to Red Lobster for my daughter birthday dinner and spent 168 dollars. Service was rude, food was greasy and terrible and my daughter and me both got food poison. She just turned 10 and they will never get another dollar from us. We have been going there 3 times a month and the manager was rude. When I sent back my daughter plate because steak was raw after waiting 25 more minutes he bring her plate back out and the seafood was cold and nasty and the steak was burnt. I went ahead and paid the 168 dollars but never again. Houston Texas Northwest and Tidwell.

On Sunday July 17th 2016 I went to Red Lobster on Route 18 in East Brunswick and had the Red Lobster Crab Lover’s Dream. The only thing I ate while I was there at the restaurant from the dish was Bairdi Crab. By the next day I had food poison. I was throwing up my guts. Had a fever than I was cold had the runnings. Could not keep not even water. Everything was thrown up. This was the worst experience I have ever had and you should have someone inspect Red Lobster to make sure this does not happen to anyone else.

We seen the crab feast special on TV so I said maybe it will be different this time. I will never again eat at Red Lobster. The first time it was dirty. The food was so greased it made me sick. Dirty oil. The second time was last year. I had hair in my food, the menu had old food on it, our table was smelly and grease, nasty. I once again sick even before we reached the door. I said never again. This time same thing. The tables were dirty, the crab smelled not fresh at all, the food was room temperature, nothing was really hot like home but the filth. We told the waitress no need for dog bag. We informed her the crab was terrible and she offered nothing but sorry. Did not ask if we needed to see the management! The cost for my husband and I was 80.00$. Never again.

I placed an order for pick up. Once I arrived, I picked up the order and left. Thankfully I decided to check the order in the car, I was missing my brownie and my orders were not correct. When I went back in, I explained to the employee that I was missing items and my order was wrong. Since I was not provided an itemized receipt I was unable to prove anything.

Food was way overdone and overpriced.

I consider myself an expert on everything seafood!. I have lived on several Pacific Islands, from Levu Vanua to asian islands and have partaken of seafood on the average of (3) three times a day, seven days a week, twelve months a year for 55 years!! I have tried Red Lobster in at least 35 States here on the Mainland. I have found the same failure in 99.5% of them!! In the last 25 to 30 of them I have made it a point to casually wander into the area of the Galley and have found the same problem in each!! In almost everyone of them the average age of their Chefs is approx 20 years old!!

Our party of 8 visited Red Lobster in Plantation, Florida (near Westfield mall) to celebrate a friend's birthday. After finding a long strand of hair properly fried in one of our member's meal, the manager hesitantly apologized. Later, the same manager and other staff, brought a plate with a dab of whip cream and a candle stuck in it, as the complimentary "birthday dessert" for our birthday girl. I have never seen service more insulting. I would never eat at Red Lobster again. In fact, I would give a rating of zero. There are too many other decent family chain restaurants from which to choose.

My wife and I frequented the Red Lobster facility in Longview, Texas for roughly 20 years. We made it a point to have most of our special occasion and spur of the moment weekend dinner for two there. We have always loved Red Lobster. I have dined at several throughout the US over the years. We were extremely disappointed the last couple of times we dined at the Longview facility. It has always been a bit pricey but the food, service and atmosphere was worth it to us. I am not sure what happen. I don't know if corporate or the store made the decision to increase pricing and provide much smaller portions and lower quality ingredient, but we unfortunate finally had to make the decision to change our favorite special occasion restaurant to a competitor.

On May 12, 2016 approx. 3pm, I had lunch at Red Lobster on College S.t in Fort Collins. I ate alone and ordered water and fried flounder with potato and salad. When I paid my check totaling $9.65, I put it on my debit card and left my server $2 cash for a tip. Next day, I saw where Red Lobster charged twice for the $9.65, totaling a debit of $19.30 on my card.

On May 15, 2016, I very excited about celebrating my grandmother’s 85th birthday at Red Lobster in Concord, NC. We were told that as many as possible needed to arrive at 3pm which was one hour before she was to arrive to ensure tables in the same area would be possible. The ladies at the front were very accommodating and generous. Around 3:45pm they were ready to seat all 27 people in our party. ** and a Caucasian pregnant female were set to wait on us. My husband was standing up ensuring that all of the elders sat first. Once everyone was seated he sat in the last booth on the end when he was approached by the female waitress asking if he was going to sit right here. His response was, "As far as I know since everyone is seated now".

Me and my husband went to Red Lobster at 10290 E Technology Blvd Dallas, Tx 75220 and sat at the bar and had dinner. The bartender was very rude to us and we were trying to just deal with this and go home and when the ticket came it was 56.13. We paid it with my debit card and left a cash tip of $10.00. When the next day came and I got my bank notification and I looked at it and saw that 64.13 was debited out of my account. I immediately called and let them know that the waiter stole money out of my account. So the manager looked up the receipt and stated that the bartender cancelled the amount and put in the new amount. I was like "why did he do that." I gave him 10.00 cash tip that he didn't deserve. We go to this place all the time and will not go back. We chose this place to patronize and they stole from us. #neveragain

We took our 80 yr old mother to Red Lb. We had to wait for 2 hr and 15min. Everyone food didn't come out at the same time. When we got our bill my sister ask for change for a $20 dollar bill. When the waitress come back the sister that gave her 20 dollar she call her a lie two time and gave the 20 dollar change to my other sister. My other sister gave the 20 dollar to my sister and said "I did not give you 20 dollar." This is very bad customer service.

Hostess was nice. Waitress was nice. The menu has changed. My two sons and I have gone to R.L. together for 15 years to celebrate birthdays and events, plus I include the grandkids at Christmas. We always order the same thing: the trio seafood plate, we've loved it. My younger son and I were at the Busch Blvd. restaurant last evening to celebrate his birthday (only two of, us since my other has passed away, striking a sad note in us). My son's dinner was good, he says; he had the $18.99 trio, his usual. I tried the new $15.99 smaller trio (thinking it was the same, just smaller portions; the waitress said it's the same). But mine was not only a waste of money but it has made me sick all day; stomach pains, diarrhea. Awful.

The first thing I would like to say is I have always loved Red Lobster, and thought it was a good value until my last visit which was last Monday 04/18/2016. A friend of mine offered to treat me and two other friends to dinner. Needless to say we jumped on the offer. We all met there around 5:00 p.m. The waitress was nice and checked on us frequently. We ordered stuffed mushrooms as an appetizer. They came to us hot and delicious! Everyone ordered something different for dinner. I ordered the lobster lovers dream. When my dinner came it was hot and the first lobster tail was good. The second lobster tail had a sauce on top of it. I don't know if it had been on the tail for too long or what happened, but this lobster tail was almost mush. It was nasty to say the least! Then there was the lobster and shrimp pasta. The pasta was dry and tough around the edge of the serving and it had approximately 6 small pieces of lobster in it.

I am 72 years old and never before in my life have I had to wait for an hour and a half to even get in the door, and then another hour for my food to arrive, a cup of coffee and a bowl of already made clam chowder, the wait was uncalled for the food was nothing to brag on... I think you are way overpriced, very little food for prices charged, lousy service... All in all a most unhappy experience, that I will only be too happy to pass on to friends.

I want to say Red Lobster out east Wichita is no place to go. My mom is 79 years old and went in to pick up a replacement order from a messed up one and bar tender was drunk and my mom was so disrespected and then talk to like trash. Sorry but never again will I go there or let my mom go. After all this she didn't get her food and after telling the so called manager and talking her what had happened she still wanted to talk trash and then she was told this was being told and put on fb and main office was being called. We had to go out west to pick the food up there. They apologized for the other store. I also ordered us a peach lemonade and was paying for it but it was a no charge for that again trying to make up for the other restaurant's mistake. So to the store out west I give you a 5 star and I would recommend this restaurant to all. But never again will I recommend the restaurant out east or go there after how my mom was treated.

I went to the Red Lobster restaurant in Lynnwood Washington on the 25th of March. It was about 7 o'clock p.m. and the place was packed. I am a frequent customer of this restaurant and have been going there for the past 7 years. I have never had any problems or complaints at all about this restaurant. However on the night of the 25th when I went in I sat at the bar as I usually do and order a huge frozen strawberry daiquiri. This drink has always come with whipped cream on the top however this time it did not have any. I immediately thought to myself "Oh no this place is going downhill" and I had not been in there in probably a year-and-a-half. The waitress put whip cream on it when I asked her to. I saw this just a simple oversight. However when I ordered my next drink she did the same thing, did not put any whipped cream on it.

Last night went well, the host greeting and seating me and my significant other. Then the waitress came up asking us what would we like to drink and ask us did we want anything from the bar. We said "No, just two raspberry lemonades" and then I add some stuff mushrooms and we also placed our order for our dinner. She brought the bread out and our salads but I think she forgot to put in the order for the mushrooms because we had to ask "Where are the mushrooms?" She respond, said she didn't order them and said it will take five minutes to make. She finally brought them out. Time goes pass, so we decide to ask how long would it take for our order. She responded "It's up but it's two orders in front of you." Then she replied "I can't grab it yet but let me check on it" and we thinking "What the hell, did she say that?" And I responded to my significant other "So I guess it's okay for our food to be cold."

Last night my wife and I finally got an opportunity to use gift cards $75.00 I got for Christmas... We saved them for VDay. We started out with a lobster pizza appetizer. It was room temp and lacking much topping. While eating this tasteless pizza our iceberg lettuce salad arrived, no greens, no onion, nothing but tasteless iceberg with a bland blue cheese dressing...

I have worked in retail for 17 years with food might I add. I have had 15 people working for me at one time. The thing that gets me the most is going to the restroom while having dinner and seeing YOUR WAITRESS COME OUT OF THE RESTROOM WITH HER APRON STILL ON!!! This is SOOOO NASTY and I'M pretty sure THE HEALTH DEPT wouldn't like it either!!! This is disgusting!!! Not very satisfied at all with this restaurant. All I can see is THE waitress coming out of the bathroom wiping her hands on her apron and then bring me my food!!! (Tullahoma, Tn) I think I need to give Mr. ** (Tn. Health Dept.) a call!!!

The prices were high and the food was not enough. The size of the soup is disgusting small, baby size would put it better and for 4.99 it is a shame. And they should be ashamed to charge the prices an extra for scallops and then only get 4. I order two orders and got 8 altogether and paid 6.00 extra, then to still leave hungry after a 30.00 meal is absurd. Never again. They need to do some real changing on meal sizes and my husband got an appetizer made for a child. 4 small mushrooms again baby size. Very, very disappointing. Will not be back. Will go to Olive Garden or even Applebee's is better.

My aunt and uncle and I went to Red Lobster in Johnson City Tennessee. It took forever to get refills on unsweetened tea. When it finally came it was sweet. I was grating pepper onto my baked potato when a youngish blonde woman, whom I learned was the manager, asked if I needed help. To grate pepper? Like I'm too stupid to figure it out? Then she called me honey and rubbed my shoulder! I do not tolerate strangers touching me nor is my name honey, and I told her so. She laughed in my face. The server identified her as the manager but refused to give her name. She seemed almost afraid of her. Every time the manager passed our table, she smirked at me. Our time together as a family was ruined. I will never, ever eat at Red Lobster again. This isn't the first time we've had a problem with rude employees but I can promise it's the last.

I call RL at 6:25 and order the Ultimate Feast. I ordered a cup of Clam Chowder (I really love that soup), garden salad no croutons and onions. Changed the scampi to fried shrimp and asked that all of the fried shrimp be put in a container by itself because the steam from the lobster and crab legs soak the crust of the shrimp. Broccoli, no rice, yes butter & tartar sauce. The guy that took my order said it would be ready in 20 to 25 minutes. He even read everything back to me perfectly. So I got there at 6:50. The lady working behind the counter looked like a chicken with her head cut off or a deer in the headlights. Just running all over the place. So three times in 15 minutes she said my order would be right up. She took my cash payment and did not give me a receipt (now I know why). I think in the future I will use my credit card.

Your bartender, Daria, exhibited the most offensive behavior I have ever encountered from an employee of a restaurant. While sitting at the bar along with my son eating several entrees and watching ESPN, Daria repeatedly stood in front of me staring in my eyes until I looked at her and then she would roll her eyes and turn her head away shaking it. When I asked her what was the problem, she ignored me and did not respond only to return to repeat the obnoxious behavior. I just wanted the harassment to end. This was not only disrespectful to me but also my son.

Staff were rude. Food was awful. Coconut shrimp should at least be visible with microscope. So tiny and not flavorful. Waste of $

I took my elderly mother to lunch at the Red Lobster. Getting ready to leave, she became upset fumbling with her coat. I immediately got up to help her. (She was trying to put it on inside out.) I got her coat on and quickly got her out of the restaurant. In my haste, I neglected to pick up my cell phone which was on the table (it was a booth), but back against the wall. My cell phone is actually a medical device. It keeps me in touch with John Hopkins 24/7. 30 min after leaving it hit me I was missing my phone. I went back, was told by someone up front "Sorry no one turned in a phone." I explained the seriousness of the issue. She shrugged her shoulders, "Sorry." I asked for a manager. He was "busy" but he would look in the safe. Sorry, no phone. I told him I was just there and I really needed the phone. He never took my name, never questioned his staff, did nothing.

My mom got the fried shrimp - she did not think it was done... Well on the way home I got sick. Threw up the shrimp scampi. Will never go back.

My family & I went there tonight for dinner. According to their websites, the house were til 11pm. We got there a little to 10 & the hostess said they were still open. We went in. There were still other people there having dinner. I wanted the promotion of endless shrimp & was told it was too late. But our server said she give us a few of each. I asked for more of a few & was told kitchen closed, meanwhile another table with a different server & of ** kept ordering the endless shrimp. I'm by no means racist, I grew up in the military & I'm Asian American. Also my soup was cold. It just really wasn't fair service. So we justed ask for boxes & left. And tomorrow I'm going to call the general manager. Cause we surely didn't get the endless shrimp experience.

First, let me tell you that my sister and I have been customers on a daily basis at the Red Lobster in Etobicoke. Yesterday, she and I were there and one of your incompetent managers, Maria, came to our table and in a loud voice said, "You ARE MAKING A MESS." I looked down and saw my sisters napkin on her foot. I told Maria that was uncalled for. The next thing I knew, Jwenda, another incompetent came to the er two failed attempts to get table and said a customer had complained ABOUT SWEARING. After two failed attempts to get D. **'s number I finally did. I am totally unsatisfied with D. **'s response and what transpired after that in the restaurant. I want to know what is being done in terms of training and documentation of this event.

I'm very disappointed, that Red Lobster stopped having on the menu the bread bowl. I really like that. I would like to see them bring that back. Thank you.

In Spring Hill, FL, our family went to Red Lobster to celebrate our parent's wedding anniversary during Lobster Fest a couple years ago. All of us adult children as well as our parents ordered a Lobster Fest lobster meal special ($$$). My Maine lobster tail was excellent however the Rock lobster tail tasted & smelled fishy, after I took 1 bite I just knew this was bad. The server noticing that I didn't touch the Rock lobster tail, came to our table w/ a manager (?) and immediately took the spoiled lobster away. Another lobster tail came back and did not smell fishy however it did have the same fishy taste & was inedible. Manager came by to ask how everything was this time and unfortunately I had to let him know that it was bad tasting as well. Since nobody else in our party had any complaints it may have seemed that I was being too picky or something.

My salad was three leaves of lettuce, request for another one with lettuce tomatoes and onions. The waitress said "Sure but, we have to charge you for the new salad". I said "Can I speak with the manager?" So, I explained the issue to the manager and she confirm that we have to charge me for the extra salad. WOW, I could not believe what I was hearing. The manager's name is Maddie, she was young and very inexperienced. She could have easily said, "No problem. We will get you an adequate portion of salad for you Sir". To me, she was upset and her nonverbal communication were very rude and unprofessional. She needs adequate training, especially with your regular customers like myself. I have been in your restaurant since you open. I was with my family celebrating my wife's birthday. I would like to hear personally from your company to know how this issue will be addressed. Thank you for your time.

I ordered the seafood combo. The fish were so small. I've never seen fish so small and for one we never got water at the table. The scallops… OMG, are they serious? And the shrimp… oh please. I WILL NEVER GO THERE AGAIN unless to pocket their biscuits. That's the only thing that's good and the prices NOT WORTH IT. HIGH FOR THAT PIECE OF GARBAGE!

When I arrived, my first time at Red Lobster, willing to new things we ordered with no problem. Took 20 minutes to sit. As we walked to our table I saw several other booths open then why did it take 20 minutes. Once our salads came we realized we never got our silverware!

My mother was at Red Lobster yesterday around 3:00. Had clam chowder and a salad. Within 1/2 hour she was vomiting vehemently. At 76 years old and disabled, she has difficulty walking and maintaining her sense of humanity (controlling her bowels), and RED LOBSTER caused her to lose control - imagine your MOTHER at 76 years old not able to walk, disoriented, dizzy, all the while vomiting. I tried calling Red Lobster to let them know of the food poisoning and was put on hold 6 minutes while waiting for a manager. Myrtle (the poor excuse for customer service) told me, "The manager is busy, don't you know it's Saturday?" Red Lobster seriously has caused my mom harm. If you want to protect your parents, warn them not to eat at Red Lobster.

What a poor management! My poor friend Cheryl had to wait for 35 minutes in order to get a booth. There were many empty tables and booths. When I arrived, she told me what happened. I was surprised. I spoke with a host and she said "we don't have enough service." Ugh! We discovered that three people left for the same reason before we left. We decided to go to other restaurant, they were great! After eating, I returned and spoke with a manager of the Red Lobster restaurant. She stated that we don't allow waiter/waitress to have more than 3 tables. It's ridiculous! I said "come on, give a waiter more than 3 tables". She said "No I am sorry." I said "you are losing the customers." I left! I was very unhappy with Red Lobster's service and I will never go back there again. I lost respect for the Red Lobster's manager. I disagreed with Red Lobster's policy.

Our waiter at the bar Steward is always excellent. As for food, we never order salad because that area looks distasteful, sloppy & messy. The bathroom always needs to be cleaned. Then that Red Lobster trying to sell Dom P for $275. Please! Try tidying up.

I went to Red Lobster and the food was atrocious and way overpriced. God, how can they charge outrageous prices for literal crap? And to boot, the service was horrible! When we complained, the manager named "Jessica **" was condescending and thought I should pay full price for the stuff they call food. She was so rude. I will never be back!

5 years ago, I went to the Allentown, PA, Red Lobster for the All You Can Eat Shrimp! Have never gone anywhere near another one! I know this shrimp thing is a cholesterol-ladened crustacean, yet I have great health & low cholesterol, so, once in a while, I indulge. The advertising was false, showing 21-40 count shrimp! What I got was: The Worst teeny tiny ridiculous looking small plate of overcooked crapola I have ever had. I left the normal 20% tip as this was not the server's fault; yet, I'm never going back, EVERYONE there got hurt, maybe just a little bit of a loss but a loss is a loss. I tell this story over & over.

Midlothian Virginia - Waited 45 mins to be seated. After seated the server was RUDE!! She would walk away during mid-sentence. Spoke to mgr and she got us a different server. We spent 2 hours in the store. Never received drink refills, bread refills, or shrimp refill from endless shrimp. Spoke to the general mgr tonight who says she's not replacing our meals. Did I forget to mention it was my mother's 69th birthday dinner? My mother's cake was ruined because the fondant had melted and cake was sliding off the cake tray!! HORRIBLE place to go!!

My husband and I went to this restaurant for my birthday. I ordered the heavily promoted Crabfest Crab Lovers Dream. When the huge plate arrived, I noticed my side had been selected for me (broccoli). I don't go to dinner often, but when I do, I prefer to be as "bad" as I can with fully dressed baked potato! I didn't complain because the food looked really wonderful. However, the waitress forgot to bring the supplies to eat the crab legs (small fork, nut cracker, clarified butter). Still in decent spirits, I entertained our baby with the giant crab pinchers while waiting. I took one bite of the Crab Alfredo and was reaching for my water immediately. I've had this many times, but this time it was salt overload. The noodles were slicked up with a very waxy coating. I can only compare it to Vaseline or Crisco.

ROUTE 22, NJ LOCATION. 2 PM visit 8/29/15 - CRABFEST GONE AWRY!!! When my guest and I arrived, there was NO greeter at the door. After a few minutes someone came and took us to a booth which was dirty. We had to ask for someone to clean table. There was also a musty odor around us (which I assumed to be "dirty carpet smell"). Our server never introduced himself - I had to ask his name. I asked server if I could taste a little bit of a Chardonnay I was not familiar with. He told me "NO" because he couldn't find his manager to grant permission. He wanted to charge me for wine and maybe if he found Manager he could get me a refund. I said "NO, that was unacceptable." He brought us a salad and proceeded to walk away. I had to call him back because "WE HAD NO SILVERWARE."

Everyone's gone and we haven't been served yet. The napkins don't dry up **, it's been seven hours and we haven't been served yet. Too cheesy. Smh, smh. Water tastes like camel ass.

Me & my wife traveled 1 hour to go to crab fest. They should have called it crapfest. I ordered the king crab legs for 34.00 dollars a pound. They were the worst. You can go to Shoprite and buy their red crab and get more meat. I complained to the manager, he said he could bring me more. I said "more of these?", he said yes. I told him "I didn't want these ones. Why would I want more." I sent them back and went to another restaurant. The waiter said that's what every shipment has looked like - CRAP.

My wife and I went to Red Lobster on July 9th 2015 about 2:00 p.m. and given menus and with 5 minutes we knew what we want to order. This was in bar area although we are non-drinkers. Two servers were talking to one particular table in the back. A male server walked by us but didn't ask us if we wanted any drinks or ready to order. We sat there until 2:20 and no one ever approached our table to take our order so we got up and left and went to Grindstone Charley'. WE HAVE BEEN BACK SINCE!!

I went to my favorite place to eat and I am sorry to say I didn't enjoy my meal. I went on Aug 9. All of my food was cold, down to my coffee, the crab legs, butter, potato. The salad was almost just lettuce. The rolls were cold too. It was my birthday dinner.

They changed the Alfredo sauce and it taste like microwave dinner. They took away the applesauce a while back. Red Lobster used to be good. They are changing things and it's not good at all.

Ordered our meal, got the biscuit, got two servings of tea. Had to return salad.. not what I ordered. Honest mistake. Never hot the meal some 55 min waiting. Asked to speak to manager.. never came. Waitress never offered explanation on the delay. Put gift card on table and left. Spoke to hostess on the way out....

I ordered Salmon New Orleans at a price of $17.99 and was told it was only a half portion; there were no post notes on the page nor any description stating that in the description of the entree. The waitress did however tell me verbally that it was a half portion for that price. I found this to be misleading, false advertising and customer beware. After speaking with the food manager, he told me the prices of fish were on the first page of the menu which I found strange because how many people look on the first page of the menu instead of going directly into the menu to a dinner selection.

I would drive from Titusville every week. I moved to Casselberry and I thought I would enjoy your meals, but you changed and I stopped going to your place and now I work with mentally challenged adults. Most of them love your food, but I'm not taking them. You were a place that you would be able to eat at a reasonable price, but now your meals are not worth the price.

Red lobster 318 Raleigh, NC is the worst place to ever work for. The manager ** are the two racist managers who should of been fired. We really need some investigation to go on at that location. Good people are losing their job. Look into the ones that was fired in the last year and contact them. You will find out how racist, liars and unruly the managers are.

With my wife for noon meal, I ordered steak and shrimp, which was very good. But my wife ordered gumbo and shrimp salad. The salad had very few shrimp and the gumbo was awful, tasted like brown gravy with a few shrimp. We will not be motivated to return for any gumbo or shrimp salad.

I managed companies for over 25 years, I have never seen bad customer service by a manager like I experienced on June 26 at the Red Lobster at 5555 Montgomery store. I ordered lunch with a few changes of which I had done on a dozen previous trips to the Red Lobster but this time the manager proceeded to tell me the cost would be double. She said the flounder was more than the shrimp. (lol) Pound for pound shrimp cost more. Anyway, it was not only embarrassing but it was bad management. Train your managers better Red Lobster, give the customer what they want without ripping them off. I use to go once a week. I will not return to this location.

24-June-2015 met family and friends at Red Lobster, Springfield OH at 5:30 PM. Ordered Salmon, Lobster and Shrimp plate. Food arrived, looked good. Salmon cooked OK. Small Lobster Tail rubbery, could not cut off a bite with the butter knife. Manager wandered by "how is everything?" I told her the lobster was too rubbery and I needed a sharp knife to cut it. She said "Oh, you just need to use the little fork" but I didn't have one so she sent it over. Everything but the salmon was poorly cooked. The Lobster Tail and the Extra Jumbo shrimp were difficult to chew up. The miniature potatoes were dry without butter or any kind of sauce. The green beans were easier to eat when they were raw.

I am from the West Coast. Eating seafood at Red Lobster is like having Mexican food at Taco Bell. I have been to Red Lobster three times in the last two years and have been very disappointed with the quality of food they put out. I would not recommended seafood lovers to eat at Red Lobster. It is a place for people that don't know what real seafood should taste like.

I'm eat before and the food was delicious. But last 2 time was terrible. Food is over cooking and incomplete. They try to charge me 2 times for the drinks. For that reason I not coming back again to Red Lobster.

I went with my parents and husband to Red Lobster in Winston-Salem, NC for my birthday on May 23, 2015. We shared two appetizers and each had a salad. The food was mediocre and the waitress acted like she was on something.... way too animated! About 2:30 am the next morning, I had it coming out both ends... so did my husband and my parents.... Theirs last a day... Mine lasted 4 days. I contacted our county health board and found out I wasn't the only one severely sick from this Red Lobster location. The General Manager called today and said he was very sorry for the food poisoning (his exact words). He said he was filing a insurance claim for liability. ** from Zurich Insurance company called shortly after and took my statement. He said he was going to access liability and get back to me. I'm am betting I will get the same response as others have from the insurance company.

I love to eat at Red Lobster but lately the food is very dry and very salty. One incident when I ordered a steak which was burnt and dry, so please take it into consideration that not everybody like salty food. Thank you. 4625 N Sterling Ave, Peoria, Illinois 61615.

The food which is usually delicious was terrible on mother's day. The king crab legs were cooked way too long and were mushy for the most part. The create your own that I always get was terrible. I didn't eat it. You would think the waitress would have noticed and probably would have if she had came back to check on us more than once. The shrimp was hard and I think warmed up. The coconut was actually burnt and had so much red pepper on it it burned my mouth. The shrimp scampi wasn't scampi - it hadn't seen any garlic, there was pimiento, green onions and olive oil in it and that's all I know how to make scampi. The next time I'll stay home and do it instead of wasting my money on something that bad.

Whatever happen to the original Red Lobster. There is clearly a private own Red Lobster that mimics the real thing. The food was terrible. The biscuits soggy. Fries awful. Shrimp was unidentifiable. Horrible.

I got food poisoning from the San Bernardino, Ca Red Lobster on Hospitality Lane. The Red Lobster insurance rep stated there was no proof I got food poisoning from their establishment, due to the fact that I did not go to the dr. What a cop out for Red Lobster. This is a legitimate case of food poisoning. However, Red Lobster takes no responsibility for the poisonous toxic shrimp I consumed from their eating establishment. The rep acted as if I was coming at them with a million dollar lawsuit - ridiculous!!! I had the ultimate feast for $30 and got ULTIMATE FOOD POISONING, with Red Lobster ducking and dodging and taking zero responsibility.

Well, I use to work for Red Lobster on Erie Blvd E for almost two years. I was terminated for getting into an argument with another co worker. After two years have gone by, I've decided to reapply back to the restaurant because I know I was a very good worker. I loved working there and I just had a bad day that day. Anyways, I received the email for an interview so I was very excited. Yes, I get another chance. So, I get off work and I head straight to the interview. The person who was suppose to interview me was not there so I was given the newest manager to interview me. Let me tell you, THE INTERVIEW LASTED 4 MINUTES!!! SHE HAD NO PERSONALITY!!! SHE WAS VERY DULL!!! SHE DIDN'T ASK HOW WAS IT GOING, HOW WAS THE WEATHER, SHE NEVER SAID ANYTHING ABOUT HERSELF, NOTHING!!!

Been here every year for lobster fest & to celebrate a bday. Bad year I guess. Overcooked Rock AND Maine tails, overcooked whole lobster, dry linguine, shriveled asparagus (which comes at additional cost), dirty table, dishes, booth. Complained. Got offered another Maine tail. No thanks! Took $10 off a $175 meal. Gee thanks. To top it off, the people at the next table complained about their meals too. Red Lobster has lost it. Our tradition sadly ends.

I was not happy with my meal at the Red Lobster. First of all, they got upset when I joked about burning down the restaurant, and then they put pepper in my mashed potatoes, and lastly had grassy meals! PEPPER IN MY MASHED POTATOES! I WAS SO UPSET! Anyways, as I was saying, the Red Lobster put grass in my fish tacos! Are they trying to say I am a cow? MOOOOOO! I AM NOT A COW! THE LOBSTERS WERE GOOD? SURE, BUT AT THE SAME TIME I ATE GRASS, OVER- PEPPERY POTATOES, AND YEAH SOOOO yeah. IF YOU DECIDE TO GO only order the lobsters!

I been to many Red Lobsters in different states but this one was the worst experience. Waitress had very dirty shirt. Not exaggerating. It look like she did wash it for about a week. The waitress' nails were very long and did not look clean to be handling food. The menus were very greasy and also the table. You could see that the floor was not clean. Then, the food came and it was nothing like I had at other Red Lobster Restaurant. I was so upset because I was expecting to have a nice dinner with my other half. For that reason I will never recommend anyone to go to Red Lobster in Mesquite, Texas. When I got home, I was so nauseous from the food I eaten.

We just had a very upsetting experience at Red Lobster. We waited for 45-50 minutes. During this time several parties, approximately 15-20 were seated that arrived after we did. We also saw three parties leave because they waited too long. We sat at the bar right behind the hostesses. I saw one of them take money from someone and seat them immediately. This is the place our family usually goes for celebrations, i.e. Birthdays, anniversaries, etc.

Maplewood commons lobster feast was terrible. Lobster tails was too salty. Rock lobster was grilled too hard. Never going back to this location. My friend and I would like to have vouchers, to eat @ South county location.

My girlfriend and went to red lobster on Friday Feb 13 for dinner. She downloaded a coupon to her phone on the way there for 10.00 off. When we presented to our server she said she didn't recognize it so she called the manager over. We showed him the coupon on the phone and again he said he didn't recognize it. I don't intend on going back there.

Hi, my name is Anthony ** and I am a frequent customer of OUR Red Lobster on 10700 Parallel Parkway- Kansas City, Kansas 66109. I decided to host a big gathering with my closest family members in celebration of both my son going back to college and my favorite aunt’s recent marriage engagement. The only question was where should it be? I spoke with each family member to see if there was some place in particular they wanted to gather to make it comfortable for all. They each said unequivocally, “You choose, we trust your judgment.”

Red Lobster continues to disappoint. The food is not fresh or hot or tasty. We ordered the Clam Chowder soup which was hot but had little to no clams and was thick and clumpy with no taste. The Admiral's Feast had barely warm, soggy and bready fish, shrimp and calm strips. I swear I could not distinguished the taste of meat on the plate at all. The food must have been previously frozen. But, even so, I have had better meals from the frozen food section of the grocery store. The admiral's feast was close to 20.00 bucks! Captain D's would have made a better choice. The utensils were not clean and had to be replaced. We did not even receive hush puppies at all. I will never eat at another! The whole meal for two was 60.00 bucks. We paid with cash and did not get a receipt.

My husband and I went to Red Lobster on Monroe St in Toledo, Ohio on Saturday Feb 7th. We go to Red Lobster at least once every 3rd week. We got there and they were busy so we decided to have a drink at the bar. We waited 30 minutes there and was called to our table. We were seated almost 10 minutes before I finally got up and went and told the hostess. Finally, the manager was heading our way to talk to us and went to the wrong table. When he finally came to ours he was in a flustered state said he would get somebody over to us right away.

We get out of church on Sunday about 12:30 or 1 o'clock and we have been to Red Lobster in the past, but the last 2 visits will more than likely be our last. We didn't mind the 35 min. wait to be seated. We arrived about 2 pm from Paintsville, KY and it took several times after we got seated to get the waitress to be reminded we had no bread, which we had to wait about 45 mins. at least to even get our biscuits then another 45 mins to get a salad. Finally at about 4 o'clock, some of us got our meals which by that time we were actually starved and getting ready to get up and walk out. We got done about 5:30 and vowed to never go back again.

I'm very dissatisified with how everything went for my dinner. First and foremost I've been going to Red Lobster for years to the point where I remember the Rockzilla Lobster tail and the huge parrot bay coconut shrimp and New England sampler. But what concerns me is the service I received at this location and the fact that I requested the lobster lovers dream and the first thing out of the server's mouth was, "Our lobster fest doesn't start till February 2, 2015," and I was like I get that which is not what I asked. I asked to have the meal and will pay the difference which Red Lobster at other locations has done for me before. I'm tired of this corporate-minded policy when others have done it and was a non-issue and felt like I was fighting to have the meal I truly love and was taken away.

My server at the bar area of a Red Lobster restaurant at 5950 N. Federal Highway in Fort Lauderdale Florida treated me very rudely. She may have been miffed at me because there were questions about the charges placed on my card, but I was very polite and clear with my concerns. I asked questions and made no accusations whatever. However, there was no reason (other than the psychology of the server) to treat me rudely because of the confusion about the charges to my card. I will not return to any Red Lobster restaurant.

Red Lobster's "new" menu lacks pricing for beverages. Asked waitress for prices, she left and came back after a while with her best guesses. Photos of stuffed mushrooms above create your own appetizer shows about 8 stuffed mushrooms. Order of these mushrooms was only 4 and with the very small and distasteful cheese sticks totaled a whopping $11.48! (Stuffed mushrooms (4) not 8 costs an additional $1.99!) Receipt offers participation in an already expired (12/28/14) Sweepstakes. Red Lobster's quality in food is less and while their pricing (if they tell you what it is before you order it) is greater. Ordering without knowing the price is like marrying a blind date. Why does Red Lobster falsely advertise an offer for participation in an expired, non-existing sweepstakes? Do not intend to patronize Red Lobster in the future. :(

Waited to cool down before posting.. Was in Red Lobster in Brandon, Florida for my Birthday 12/11. Waitress couldn't get the drink order correct. Completely forgot the appetizers. "Forgot" to order one of entrees... Which meant that because we waited, the other two entrees were almost cold. Even though it was mentioned several times, no Birthday song.. Maybe you should shut down, re-staff, do some intense training, then reopen.. P.S. No Management apologies..

Everything started fine, the waitress came, friendly, but in a great hurry. We got our dinner, while eating, she put the bill on the table. I said, "we not done yet," "oh," she says and leaves, comes back to minutes later, while my husband is still eating and says, "ready for dessert." I said "no, when he is done." She walked pass two more times to check. We ordered dessert, paid the bill, tipped her and left. The problem was this girl wanted to get rid of us, it's not a good evening. P.s the manager was awesome.

Forget the long wait after we were seated, we had to get up and ask someone to come to our table. When the food did arrive, it was not even hot--barely lukewarm. We got our food in pieces. I received my beverage when we asked for the bill, as we couldn't take it any longer. We ate a little bit of the wimpy salad and we the warm food came out, we could not eat it--it was so late, we had to leave. We arrived at the restaurant at 7:15 p.m. and did not leave until 10:05 p.m. When we sat down, we indicated that we needed some plates to go--never received the order we placed when we first sat down. This was by far the worst restaurant experience I ever experienced--and I really was looking forward to some good seafood--but that didn't happen tonight.

On June 5, 2014, a friend and I went to lunch at approximately 1:45 pm at the Red Lobster on Lake Worth Road and Military-Palm Beach County, in Lake Worth, Fl.. Mind you, we chose from the lunch menu for the choices. My stuffed flounder/with one other choice should have been no more than $10.97 for lunch. She switched the menu and charged me double, using the "Dinner" menu in place of the lunch.. We questioned her about the cost and even though it was lunch time, she then came out with the same dinner menu, I then requested the lunch menu which is the cost that I should have had to pay. On my way going out, I requested to speak to the Manager. He wasn't in at that time.. I'm totally upset about this situation and it needs to be corrected immediately. I request a reimbursement for the overcharge.

A friend was dining at Red Lobster located in Lawrenceville, NJ and while being served, the waiter dropped a glass plate onto the table injuring both my friend's eyes. I must write this experience for him due to his being visually impaired and disabled. This Red Lobster's staff nor owners (Darden Restaurants) hasn't even sent a letter of apology, although a Federal district judge ruled in favor of my friend and that this restaurant is liable for damages. I cannot believe my friend's change in livelihood, character, and drive since these permanent visual in differences in his life. Please never ever get personally injured by any of their staff...

On Saturday, 01/26/2013, my daughters, my grandson & I visited the location at 5201 S Pulaski Chicago, IL. It was a busy night; the wait was 45 minutes. While waiting, my 4-y/o grandson accidentally bumped into one of the patrons while trying to get into his mother's lap. He did apologize as did his mother on his behalf. However, that wasn't good enough for the patron. She got very aggressive and continued to have words with my daughter. It escalated to a loud argument in which management was called to the front of the restaurant. The patron then stood up and proceeded to get into my daughter's face.

I ate there on 10/27/2010 at around 5:00 p.m. At 10:00 p.m., I woke up from sleeping with diarrhea and I’m throwing up. I have been sick and not able to go to work. I was not able to go to work for two days.

I went to diner on 10/27/2010 at about 5:00 pm. From 10:00 pm of that date until 10/29/2010, I have been sick from the diner. I have not been able to go to work for two days.

We went in for lunch and it was very slow. We ended up with an extremely rude waitress whom we maybe saw three times during the entire meal. Every time we saw her, we asked her to bring biscuits. She never brought us any to start with. We never got any, until after the meal came, and we only got one each. There were two of us dining. When we asked for more later, she rolled her eyes at us.

It took us 45 minutes to get seated, even though there was plenty of empty seating. Another 10 minutes for the waiter to take our drink order, 15 minutes to get our drinks and take our order. Two hours later, we had not received our food order. There was one excuse after another. We finally asked to speak to the manager which told us he would check on our food order and would be right back. Ten minutes later, we finally walked out. The manager is standing in the front speaking to someone and never bothered to even acknowledge us as we left. Instead, he scurried back to the kitchen.

My son Stephen ** applied for a summer job position as a (bus boy). My son was directed by Melissa ** (manager) to come back with his hair slick back. So, I blew out his hair. Melissa stated to Stephen to buy (Jam) a hair gel. That was not good enough. Melissa said to straighten out his hair some more. Okay fine, I, as his mother, relaxed my son's hair so that it would be as straight as possible to her liking. Still, she said to come back on the following day, June 12, 2006 after school at 4:00PM to pick up his schedule. Stephen complied then Melissa ** stated she needed to talk to another manager (Conrad **) about Stephen's position there.

On July 29th, I took my wife and daughter as well as myself to Red Lobster for dinner. To make this as short as possible, I paid the check by credit card. I crossed off the line for the tip and signed the credit card receipt for the meal only. I did leave a generous cash tip for the waitress who happened to be very pleasant. The next day, I called my bank and noticed that Red Lobster, without my approval, had added 15% to my credit card bill without my approval. I believe this is fraud, but Red Lobster claims this is their policy. I have not yet received reimbursement. If you can provide any assistance, it would be appreciated. Thanks.

I was in the Red Lobster in Plano, TX on July 13, 2001. The bill, including the tip was $50.00. I used my Bank One Card/ATM to pay the bill. On Saturday, July 14, I checked my account and the bank had a pending amount of $52.54. When I called the bank, they told me that Red Lobster and all restaurants always charge a 2% buffer for their protection in case the money was not there when the charge got there. I believe that this is an unfair practice especially since the bank keeps the money pending until they received the paperwork from the restaurant. I would like to understand exactly what the restaurant needs protection from. I also believe that the bank simply has more of your money tied up for 10 days. The restaurants do not tell you that they are going to do this and the bank sure doesn't. Of course, the bank is never wrong.