Red Lobster Reviews

Rating: 0. My husband saw the ad on TV and decided to go for the Lobster Feast. It wasn't busy at all, so there was no reason to wait 15 minutes for service before anyone came over to ask about our order. Although the waitress was nice, she did not know how to serve properly. We asked for water with lemon but received none; she also did not refill our water, and we had to catch her to ask for more. We ordered the signature Stuffed Mushrooms, which are usually my favorite, but the ones we had last night were horrible. We received about 3-4 mushrooms, and the rest were filling on top. They knew what they did was wrong.

Went to Red Lobster for the first time in 7 years. We were so looking forward to it. My husband ordered a lobster broil (all was good except for the over cooked lobster), I ordered filet with lobster tail. For my sides wanted broccoli and salad with thousand island dressing. No thousand island, ok give me fries but I won’t eat them. They come back and tell me, "No broccoli, would you like double fries." REALLY! I also ordered a sweet tea with lemon. No lemon until I asked again but before she made it back to the table I tried some. I was given raspberry iced tea! Frickin gross! Filet was cooked from frozen which is just wrong and wouldn’t you know it my lobster tail was dry. Manager did not discount meal in any way so I paid for a full meal and pretty much only ate 2 biscuits! We will NEVER go back.

Ordered the “New! Lobsterfest® Boil” to go, what I received was a bunch of boiled potatoes, les than 10 shrimp, one pc of lobster cut in half, and one skinny crab cluster for $60.

Spent over 50.00 on 2 shrimp and lobster. We got 4 shrimp and No lobster and the rest was pasta. Service was poor. Only 2 other couples in the restaurant when we were. We should have gotten better service. We were at the Mt Juliet TN restaurant.

I came in to have a nice dinner and had the stuffed mushrooms, salmon, lobster, and shrimp dinner. The experience was the worst ever! The food was overcooked and rubbery tasting. The biscuits came out with meal and were even overcooked and dry. The shrimp was not even grilled well. The shrimp, lobster, mushroom stuffing, and biscuits were very dry. I was in a hurry and did not have time to ask for a manager. I called after I left the restaurant to my next appointment to let the manager know how disappointed I was with my meal.

Ordered 3 ultimate family meals for Christmas Eve, order was late, then short, then cold, then reheated then inedible. Have paperwork for a refund, never received it, then a letter from corporate for refund never received that. Horrible company, liars and they ruined my Christmas Eve.

So disappointed in my order today, had the worst experience and all I wanted was my food to be correct, I ordered 2 of the new Ultimate spindless shrimp and they didn’t give me my shrimp linguini which was apart of my order, once I noticed I was missing my linguini for both orders I called the store and done with a lady and she said that she can refund me, then put me on hold and came back and said her manger packed my order and everything was in the bag, which was false, they didn’t pack my linguini.

Today my friends and I went to Red Lobster in Concord NC. After we were seated, 30 minutes went by and we never got any service. They were not busy at the time. We complained to the hostess that we had not been served. We finally left and went to another restaurant where we were promptly waited on.

Clean and hot food. Is real outstanding serve. Restroom was clean and all the servers was happy. Great place. Thank you. The manager was Zulu. Great personality and very helpful. Please give all of your staff a thank you for me. I will be back and I bring a lot more with me.

The Red Lobster in Johnstown Pa. We ordered steak. Well it came red. They took it back then it came burnt so they got us another steak. Once we cut into it, it was all blood. So I just paid the bill 100.0 We did eat the lobster and shrimp. It was good but no one ask or try to fix it. They should tried to satisfy us with some other meal.

We used to love the lunch specials, now they are $14.99 for 7 little shrimp (used to be 10) 1 side. I got a iced tea my wife got a diet cola.... $4.00 each!!!! No refills, we will not be back, the server was nice enough but $50.00 bucks for this lunch HELL NO.

We were a party of four. We went to have lunch at the 33176 Red Lobster zip code. Kevin welcomed us so warmly. He made us feel like a true family member. He had answered all the questions in regard to our order choices with so much professionalism. Nae was very nice with her contagious smile. Thanks to you both for adding so much joy to our lunch experience. It was excellent. God bless!

I placed an online order and was missing most of my order. I called the restaurant. All the manager could say was I'm sorry. I order for my Sunday because I just worked my 9 to 5 so I was looking forward to eating my seafood dinner. Now I have nothing so I have to find something else but for a company that been around for years. This is unacceptable and very unprofessional. The team at Baltimore Pike Springfield, PA 19064 is definitely not doing their job and the managers that are there working need to be question as well because how you mess up and order and it's right in front of you. They playing around and talking too much and not playing attention to the orders that are coming in. Very unhappy customer and poor customer service.

This evening we ordered take out food. We ordered 3 bowls lobster bisque among some other items. Unfortunately, the soup portions were smaller than we were used to. I want to add that Red Lobster is one of our favourite restaurants to eat at, food is delicious and our experience with service has been excellent. We called the restaurant to mention the smaller portions of soup and "Heather" the manager, immediately offered to provide us a food voucher to compensate for any discontent with the order. She was very hospitable, congenial and pleasant. In closing, not only does Red Lobster provide a great menu of excellent food choices that are delicious, service that is spot on, but also clearly has excellent management staff to lead their crews. Thank you, Heather for your amazing customer service. :)

Went to lunch with my aunt who is in a wheelchair. Our waitress who was Shari C at the Vestal NY location went above and beyond to help her! Our service was great and the food very tasty as usual! Overall, a wonderful experience!

One of my favorite dishes at Red Lobster was the Clam Chowder. When I went in today to get my Clam Chowder the waitress said the recipe had changed, she gave me a small sample to see if I liked it. It's nowhere close to the old recipe. Please go back to the old recipe or I don't see myself going back. Don't mess with something that is tried and true!

It took 4 of us about 45 minutes to be seated and that with the restaurant not even filled at 530 pm. The heat must've been on because we were all sweating bullets! The waitress was pissy and just seemed like she did not wanna be there and it showed! She gave us plastic silverware to start, the salads came out and within 5 minutes the food. Ever try to cut food with plastic? It doesn't do well. Let me finish my salad so my food stays hot! The Lotta Colada drink was made wrong and billed double! The couple we were with got some of our charges on their bill. The last few times we went, the bill was always messed up. The food was just ok. The service was NOT ok. Maybe they were short but they certainly did not tell us that. I would've been more sympathetic. This place just should've closed! Very disappointed and definitely not going back.

After seeing the high prices for lobster or crab, we ordered crab stuffed mushrooms and soup. Could not find any crab in the mushrooms and the clam chowder tasted more like tasteless potato soup with a minimal few pieces of clams. Have eaten better clam chowder at Denny's. The service was the only good part.

We ate out at our Kennewick Red Lobster last night deciding on the crab carbonara- it looked wonderful. After the first bite, I knew this was a big mistake. Our food was so salty, we actually could not eat it and left feeling sick.🤢 When our lovely waitress, Hellen, asked if we wanted boxes as our food was pretty untouched, we quickly said no. She asked how the food was, so we hesitantly told her it was so salty we could not eat it. Hellen replied others in her section had said the same thing. She went to the manager on our behalf and the price of the main dishes was taken off. We were also offered to replace our order with something else-too late, we were feeling sick. 🤢 The only reason this rating has a 2 is because of Hellen. She is an excellent waitress and took care of us - she went to the manager on her own, not at our request. We were going to quietly pay the bill and leave. Thank you, Hellen. Don't order the crab carbonara…terrible!

Not good. French fries taste like fish. Used to have a big steak but steak was only 7oz but the steak was good. Waitress was good but the french fries and the size of steak was not good. Plan not to back.

Had the lobster meal (1 maine and 1 rock lobster). Neither lobster tasted right. The rock lobster was both under and over cooked depending on what part of the tail. It was the worst lobster I've had in my life and I'm 70.

I ordered shrimp and New England Clam Chowder Soup today at Delran, NJ. The Walter’s Fried Shrimp was a bit salty and the soup was nasty. I called Red Lobster on the phone and was told that they changed the recipe of the soup. Big mistake on changing the recipe. I even told the employee that the potatoes in the soup was not cooked well. I will never eat at Red Lobster again. Nasty raw and watered down soup . The female employee was pleasant and helpful. The soup went to the trash. What a waste of money.

Was greeted by Gabe the host. Nice young man, sat us and was so polite. Mike was our waiter and was super informative and gave great suggestions. Will absolutely be back! Happy to see young generation like Gabe being so well rounded!

Annie ** was amazing. She had a great caring personality. She was fast with refills and biscuits. She made sure our dishes were taken off the table. When I come back I will be asking for her. Overall I was very happy.

Went with wife for anniversary. She ordered a lobster plate that had the smallest lobster you could imagine. The crap legs were too hard to crack and eat. I tried the sailor's boil. That was a major mistake. Everything in the bag was so garlic covered that all you could taste was garlic. The corn was uneatable and soggy. The sausage had a very tough skin that you couldn't even chew. Halfway thru the meal you were so tired of the taste you couldn't finish it. We have gone to the North Olmsted Red Lobster for most of our 49 years of marriage anniversaries but we both agreed we would never go back. e $100 we spent. Not worth $30 much less the $100 we spent.

I have loved Red Lobster, their rewards, tartar sauce, and clam chowder. They tried changing tartar sauce (old one is back), now they've changed clam chowder (celery taste). If it's not broke, don't fix it!! Stop changing stuff!!

They said it feed 4 for 100 dollars but I went to then bought everything and it was cheaper and my flavor not saying it wasn't good. Just you get more and with your flavor hot or not for cheaper to me not worth it. You can buy the pack for 9.99 at the store and add on. Make it yours. I did want it too bad but I Rather make my own. Try to recommend no but won't let me lol.

Andrea G was the worst waitress I've ever had, and provided the worst restaurant experience. She wasn't a rude person, but she was a horrible waitress for other reasons. We might've been waiting for over 10 minutes just for her to greet us in a restaurant that was almost empty. We asked for numerous different items and never receiving them. For example, we asked for more of the biscuits (would've been the third basket), never got them. Asked for marinara sauce, never got it. Asked for a to-go box, never got it. We even wanted to split the check, but Andrea just gave us the check unsplit without asking. When we got our seafood boils (what we ordered), they were okay. The meats were nice and juicy, but there was little to no flavor, and not as much food as you would hope for paying that price ($50). All in all, horrible service, mediocre food, and overall a really bad visit. Will not be back.

I visited the Lanham, MD Red Lobster on 7/11/2025. My server was Zuri H. Zuri provided remarkable service. She was super attentive, our order was presented perfectly. She has excellent customer service skills and she made me and my friend feel like we were at a 5-star restaurant! A server of this caliber should definitely be recognized! She represented red lobster in the most respectful manner and her support and professionalism truly showed how fortunate red lobster is to have her on their team. I look forward to seeing Zuri again! Thank you Zuri because you rock!

I don’t know even where to begin. If I could give ZERO stars I would. We (party of 6) went to celebrate my Grandson’s 30th birthday. There was no silverware on the table. They brought him his salad but still no silverware. Asked the server for them. I couldn’t believe my eyes when the server came back and gave each one of us ONE FORK. When we asked for the rest of it he said that the knives were being washed now. Still no napkins. It took quite a while to get our drinks. How long does it take to pour a soda or ice tea?? One would think that the restaurant was busy, but no, only 4 tables had customers sitting there.

I treated one of my best friend's nieces to Red Lobster, because she wanted a seafood boil. That was a waste of $150 on the worst food ever (I tipped the waiter $25, because, Tyler was the best part of the whole service).The crab legs were over cooked & shrunk, The lobster tail was cut in half & so overcooked that it was shriveled up, hard & stuck to the shell. The "dozen" shrimp was also over cooked & there were only (5) in the bag. The crab seafood boil was $43.99 each. Not worth it. We each got a smoothie which was 6.99 each, & chips & crab queso for appetizer ($14.99 I think).

Gastonia, NC- They advertised a seafood boil with crab legs and a lobster tail. We found out when we were there they didn’t have any lobster tails and they substituted another crab leg for the lobster at the same full pice! The crab legs were soft and rubbery and the cracker was useless. Our bill for two people with tip was $115 and change. Red Lobster with no lobster. Charging one crab leg for the high price of a lobster tail! It was a rip-off, unethical, and false advertising! No wonder they were going bankrupt! They are not recommended for good seafood!

Let's start off with ordered a lobster punch which is suppose to come with fruit but didn't. I dined with my hubby. I ordered the seafood boil. Was so disappointed. Shrimp was rubbery, lobster overcooked (the diners name is RED LOBSTER) how'd you get that wrong. Never came back to offer me another drink but my hubby had 2 sodas and 2 modelos. The whole experience was sad. Called the manager over and requested she take my seafood boil (45.99) off the check. Which she did as she took the food back. Would have given it no stars if it was available. Service was so so but never, I mean Never again will I go there again! I'll cook my own. 🤮

Monday, Jun 30, 2025, Littleton, CO. Fish and chips, very overdone fish. 2 pcs only. Coleslaw and fries okay. Wife had lobster, she said it was tough as a bad steak. Chose an alternative side of corn on the cob. Piece of cob was about 1 1/2 in long but $4 extra. Ordered two clam chowder soups to go for future meals as Red Lobster used to have the very best, not to be this time. Threw out the soup this evening. The only reason for two stars rather than one was the service. The young man serving us was friendly, accommodating and all around an excellent server. We'll not go back. There were less than 10 people in the restaurant for lunch. The word must be out!

Red Lobster/Breckinridge Ln, Louisville Ky. This location holds a special place in my heart from as far back as I can remember. There’s only been great experiences with the food and staff - and most recently with the mgmt. Shelly, a customer favorite manager, always goes above and beyond to ensure that my visit is one to remember. I know as soon as I walk in the restaurant and see she’s working, that I’ve come to the right place - and that could be for any reason: birthdays, anniversaries, holidays, on a date, or just by myself. With more and more corporations dropping the customer service priority, it’s great to see that some, like Red Lobster and Shelly, still put the value of every customer at the top of the list.

I enjoyed my meal and the staff was very pleasant and efficient. When I asked for extra rolls they were so nice and brought some warm right out of the oven. The waiter paid full attention and checked on us twice to see if we needed anything or our meal was as we liked. The food came through cooked just as I like, I enjoyed my time even more than the last time I went. I will definitely come back soon.

Red Lobster is making too many changes bad, tartar sauce, bad, hush puppies, bad, now they've changed the clam chowder which has been a staple item since probably the late '60s. Now it is not good at all, why change what's been working! Is it all about the bottom line? Absolutely love the fried shrimp. Please do not change! Plus I've never had a problem with service there, also they took the Shrimp Your Way away, another change, please bring back!!

I took my husband to Red Lobster in Ames for Father's Day. We had not been there in a long time due to a bad experience there the last time, but we decided to give it another try. We both ordered fish and the only thing different was that I had a salad and he had broccoli. That night I became very ill with food poisoning. I am a nurse practitioner and knew it had to be from the staff not washing the lettuce, etc. for my salad. I was ill through the night and all the next day. Needless to say, it changed Father's Day for us. What began as a celebration became a disaster! We spent a total of $82.00 for dinner, drinks, and a tip. I decided to call and let the restaurant know about our experience.

Arrived at Lynnhaven Red Lobster in Virginia Beach. Manager in office and runs out almost knocking me over running out of office. To seat us because he was the hostess. Bottom line took 20 mins for drink. Only 3-5 tables in entire restaurant. So I asked to speak to him and his response was, "We had more People than expected at this time. And I had to pull the bartender to wait tables." Really!!! Okay. So all I ordered was Endless soup, salad and biscuits. And my Dear friend ordered a Shrimp Bowl. Disgusting. Shrimp burnt and dry. That took 35 mins. Remember 3-5 tables only. Not happy. OH my Lobster Bisque Soup no chunks at all. Pureed...Lol... Unless it is made that way. Last thing... Biscuits Smaller. P.S. When drinks came they were Great and Holly our waitress was the best. She let me Vent.. Lol. Lol.

I visit the Dover, Delaware, location regularly. Friendly, efficient staff and I love the food - Especially the coconut shrimp. We are greeted promptly and rarely have to wait more than 5 minutes. I joined the "My Rewards" and have enjoyed it! Well worth the time to get desserts and free appetizers.