Red Lobster Reviews

I ordered shrimp and New England Clam Chowder Soup today at Delran, NJ. The Walter’s Fried Shrimp was a bit salty and the soup was nasty. I called Red Lobster on the phone and was told that they changed the recipe of the soup. Big mistake on changing the recipe. I even told the employee that the potatoes in the soup was not cooked well. I will never eat at Red Lobster again. Nasty raw and watered down soup . The female employee was pleasant and helpful. The soup went to the trash. What a waste of money.

Was greeted by Gabe the host. Nice young man, sat us and was so polite. Mike was our waiter and was super informative and gave great suggestions. Will absolutely be back! Happy to see young generation like Gabe being so well rounded!

Annie ** was amazing. She had a great caring personality. She was fast with refills and biscuits. She made sure our dishes were taken off the table. When I come back I will be asking for her. Overall I was very happy.

Went with wife for anniversary. She ordered a lobster plate that had the smallest lobster you could imagine. The crap legs were too hard to crack and eat. I tried the sailor's boil. That was a major mistake. Everything in the bag was so garlic covered that all you could taste was garlic. The corn was uneatable and soggy. The sausage had a very tough skin that you couldn't even chew. Halfway thru the meal you were so tired of the taste you couldn't finish it. We have gone to the North Olmsted Red Lobster for most of our 49 years of marriage anniversaries but we both agreed we would never go back. e $100 we spent. Not worth $30 much less the $100 we spent.

I have loved Red Lobster, their rewards, tartar sauce, and clam chowder. They tried changing tartar sauce (old one is back), now they've changed clam chowder (celery taste). If it's not broke, don't fix it!! Stop changing stuff!!

They said it feed 4 for 100 dollars but I went to then bought everything and it was cheaper and my flavor not saying it wasn't good. Just you get more and with your flavor hot or not for cheaper to me not worth it. You can buy the pack for 9.99 at the store and add on. Make it yours. I did want it too bad but I Rather make my own. Try to recommend no but won't let me lol.

Andrea G was the worst waitress I've ever had, and provided the worst restaurant experience. She wasn't a rude person, but she was a horrible waitress for other reasons. We might've been waiting for over 10 minutes just for her to greet us in a restaurant that was almost empty. We asked for numerous different items and never receiving them. For example, we asked for more of the biscuits (would've been the third basket), never got them. Asked for marinara sauce, never got it. Asked for a to-go box, never got it. We even wanted to split the check, but Andrea just gave us the check unsplit without asking. When we got our seafood boils (what we ordered), they were okay. The meats were nice and juicy, but there was little to no flavor, and not as much food as you would hope for paying that price ($50). All in all, horrible service, mediocre food, and overall a really bad visit. Will not be back.

I visited the Lanham, MD Red Lobster on 7/11/2025. My server was Zuri H. Zuri provided remarkable service. She was super attentive, our order was presented perfectly. She has excellent customer service skills and she made me and my friend feel like we were at a 5-star restaurant! A server of this caliber should definitely be recognized! She represented red lobster in the most respectful manner and her support and professionalism truly showed how fortunate red lobster is to have her on their team. I look forward to seeing Zuri again! Thank you Zuri because you rock!

I don’t know even where to begin. If I could give ZERO stars I would. We (party of 6) went to celebrate my Grandson’s 30th birthday. There was no silverware on the table. They brought him his salad but still no silverware. Asked the server for them. I couldn’t believe my eyes when the server came back and gave each one of us ONE FORK. When we asked for the rest of it he said that the knives were being washed now. Still no napkins. It took quite a while to get our drinks. How long does it take to pour a soda or ice tea?? One would think that the restaurant was busy, but no, only 4 tables had customers sitting there.

I treated one of my best friend's nieces to Red Lobster, because she wanted a seafood boil. That was a waste of $150 on the worst food ever (I tipped the waiter $25, because, Tyler was the best part of the whole service).The crab legs were over cooked & shrunk, The lobster tail was cut in half & so overcooked that it was shriveled up, hard & stuck to the shell. The "dozen" shrimp was also over cooked & there were only (5) in the bag. The crab seafood boil was $43.99 each. Not worth it. We each got a smoothie which was 6.99 each, & chips & crab queso for appetizer ($14.99 I think).

Gastonia, NC- They advertised a seafood boil with crab legs and a lobster tail. We found out when we were there they didn’t have any lobster tails and they substituted another crab leg for the lobster at the same full pice! The crab legs were soft and rubbery and the cracker was useless. Our bill for two people with tip was $115 and change. Red Lobster with no lobster. Charging one crab leg for the high price of a lobster tail! It was a rip-off, unethical, and false advertising! No wonder they were going bankrupt! They are not recommended for good seafood!

Let's start off with ordered a lobster punch which is suppose to come with fruit but didn't. I dined with my hubby. I ordered the seafood boil. Was so disappointed. Shrimp was rubbery, lobster overcooked (the diners name is RED LOBSTER) how'd you get that wrong. Never came back to offer me another drink but my hubby had 2 sodas and 2 modelos. The whole experience was sad. Called the manager over and requested she take my seafood boil (45.99) off the check. Which she did as she took the food back. Would have given it no stars if it was available. Service was so so but never, I mean Never again will I go there again! I'll cook my own. 🤮

Monday, Jun 30, 2025, Littleton, CO. Fish and chips, very overdone fish. 2 pcs only. Coleslaw and fries okay. Wife had lobster, she said it was tough as a bad steak. Chose an alternative side of corn on the cob. Piece of cob was about 1 1/2 in long but $4 extra. Ordered two clam chowder soups to go for future meals as Red Lobster used to have the very best, not to be this time. Threw out the soup this evening. The only reason for two stars rather than one was the service. The young man serving us was friendly, accommodating and all around an excellent server. We'll not go back. There were less than 10 people in the restaurant for lunch. The word must be out!

Red Lobster/Breckinridge Ln, Louisville Ky. This location holds a special place in my heart from as far back as I can remember. There’s only been great experiences with the food and staff - and most recently with the mgmt. Shelly, a customer favorite manager, always goes above and beyond to ensure that my visit is one to remember. I know as soon as I walk in the restaurant and see she’s working, that I’ve come to the right place - and that could be for any reason: birthdays, anniversaries, holidays, on a date, or just by myself. With more and more corporations dropping the customer service priority, it’s great to see that some, like Red Lobster and Shelly, still put the value of every customer at the top of the list.

I enjoyed my meal and the staff was very pleasant and efficient. When I asked for extra rolls they were so nice and brought some warm right out of the oven. The waiter paid full attention and checked on us twice to see if we needed anything or our meal was as we liked. The food came through cooked just as I like, I enjoyed my time even more than the last time I went. I will definitely come back soon.

Red Lobster is making too many changes bad, tartar sauce, bad, hush puppies, bad, now they've changed the clam chowder which has been a staple item since probably the late '60s. Now it is not good at all, why change what's been working! Is it all about the bottom line? Absolutely love the fried shrimp. Please do not change! Plus I've never had a problem with service there, also they took the Shrimp Your Way away, another change, please bring back!!

I took my husband to Red Lobster in Ames for Father's Day. We had not been there in a long time due to a bad experience there the last time, but we decided to give it another try. We both ordered fish and the only thing different was that I had a salad and he had broccoli. That night I became very ill with food poisoning. I am a nurse practitioner and knew it had to be from the staff not washing the lettuce, etc. for my salad. I was ill through the night and all the next day. Needless to say, it changed Father's Day for us. What began as a celebration became a disaster! We spent a total of $82.00 for dinner, drinks, and a tip. I decided to call and let the restaurant know about our experience.

Arrived at Lynnhaven Red Lobster in Virginia Beach. Manager in office and runs out almost knocking me over running out of office. To seat us because he was the hostess. Bottom line took 20 mins for drink. Only 3-5 tables in entire restaurant. So I asked to speak to him and his response was, "We had more People than expected at this time. And I had to pull the bartender to wait tables." Really!!! Okay. So all I ordered was Endless soup, salad and biscuits. And my Dear friend ordered a Shrimp Bowl. Disgusting. Shrimp burnt and dry. That took 35 mins. Remember 3-5 tables only. Not happy. OH my Lobster Bisque Soup no chunks at all. Pureed...Lol... Unless it is made that way. Last thing... Biscuits Smaller. P.S. When drinks came they were Great and Holly our waitress was the best. She let me Vent.. Lol. Lol.

I visit the Dover, Delaware, location regularly. Friendly, efficient staff and I love the food - Especially the coconut shrimp. We are greeted promptly and rarely have to wait more than 5 minutes. I joined the "My Rewards" and have enjoyed it! Well worth the time to get desserts and free appetizers.

Arrived Red Lobster June 17th. My wife and I ordered The Caesar salad with chicken and two lobster tails steamed with a potato and a salad and two glasses of tea. We did not realize that we were already into it for $10.89 since the tea is $4 and the upgrade of a salad is $2.89. After completing our meal the bill of $78.06 arrived, by the time we tipped out 20% our total bill was $96. Now we are not poor by any means but a bill of $100 for two lobster tails, a potato, the size of a cue ball, a side salad and a Caesar salad with chicken for $100.00 (come on). by the way my lobster tails and potato were served lukewarm at best. I did not send back because of all the horror stories you hear about that happens when you send food back.

I am not sure if the physical restaurant has changed since the bankruptcy, because I am afraid to go back. I remember that the restaurant in Webster, TX smelled horrible prior to the bankruptcy. It smelled wet and dirty. When I asked a worker about the smell, I was informed that all Red Lobster restaurants smell the same way due to the HVAC system. Although the food was tasty, the horrible stench made me question food safety in the restaurant. I certainly hope the new CEO corrects this issue. A restaurant should smell clean and fresh. The air quality should not be thick with the smell of grime and filth.

Thu L is a fantastic waitress! Very fast. Notices if you need anything. Food was perfect. No wait. She gave us more buns without asking. Salads were wonderful. The manager was attentive. Lisa. Couldn't believe how wonderful and fast it was!

Never again. Ordered the Mahi and never would have imagined it could taste that bad. It was the real taste of fish being completely rinsed with water for a long time and then put in a microwave? Can't describe it any better. It was terrible to say the least. But on a better note the asparagus and broccoli were very good. It will be a long time before I ever go back to Red Lobster. Definitely will look for seafood elsewhere.

Hubby decided to take me to Red Lobster on West St. I ordered a Caesar's salad with salmon and as I started to eat the salmon, after the 2nd bite, I noticed the salmon was raw. I cut the salmon in half and the middle was completely raw. I told the waitress and she asked if I wanted it recooked (of course), she took it to the back along with my salad. Hubby was finishing eating and I was still waiting if my meal. She finally came back with my salmon and one plate in the salad on a separate plate. After checking to make sure the salmon was completely cooked, I started to eat the salmon and I asked for a box as I knew we were running short on time.

I Angela R. ** had a reservation for 1:30 pm today Mother's Day. I had a beautiful day at Red Lobster. The cook did an awesome job so was my waitress and the manager came out to greet as well, great teamwork. Thank you. Angela R. **

Red Lobster in Mansfield, OH. Monday we had the Monday special of a lobster tail, scrimp, and one side. The food was delicious. Christine, our server, was very friendly and an excellent server. She made us feel like family.

Our experience with Red Lobster in Hickory NC waz amazing...our welcome staff was very pleasant, our waitress answered and questions we had about the food..we never did without drinks....food was exactly what we were looking for and at a reasonable price. Will definitely be returning.

I would like to start off by saying. I ordered 3 meals Monday night 4/14/25. I called and made a complaint with Garrett the store manager. I made him aware of the fact we have received raw food and undercooked food. He proceeded to say that Door Dash is responsible for the food once it leaves the restaurant. He did not want to fix the mistakes that were made with my food. I and my roommate ended up getting very sick about 4 hours later throwing up with food poisoning. I have filed a complaint with Red Lobster online and I am awaiting on a call back about getting this location inspected as they are servicing contaminated food. They need to be shut down. I spent $93 on food that got me and my family sick!!!!

Great food and great customer service. I had an amazing waitress Named Colleen who was amazing. You suggested a couple items and my mother is very hard to please. She was pleased with her suggestions.

Red Lobster in North Haven, Ct was excellent. We were warmly welcomed by our greeter Nanci who knew what table we liked and brought us directly to it. Our server, Vanessa, was efficient, friendly, and attentive. My wife ordered Stuffed Flounder which was not on the menu. It was prepared expertly and was delicious. My shrimp was equally enjoyable.

I just wanted to take a moment to give a shoutout to my waiter Amyiah **. The service was absolutely fantastic. She were attentive, friendly, and really went above and beyond to make sure I had everything I needed. The recommendations they made were spot on, and it really enhanced my dining experience. I appreciate the effort and care they put into their work. Highly recommend!

Every time I visit Red Lobster White Marsh. I receive the best friendly service from Fallon and Malaki. They are warm and welcoming and always treat me like family. They are the reason why I keep coming back. Fallon and Malaki always give service with a smile and are professional in answering questions.

What a pleasant experience! Our server Becky was efficient and friendly. The manager Becca stopped by our table to wish us a happy anniversary and checked to see how our meal was. We both ordered the ultimate feast and it did not disappoint! We will definitely be back soon!

I am extremely pleased with the exceptional customer service. My husband and me just experienced this evening from an exceptional employee name MARY and her training assistant Adrian. We were served exceptionally well this evening. Their attention to accommodating us as customers which made our evening out most enjoyable. 😉 She and her young assistant should be commended for an exceptional job!!

Went out for dinner with my wife. I was a bit skeptical to go here after seeing so many disappointing reviews. However, gave it a try and I had a great time. Jason was our server and he killed it. Made our dining experience enjoyable. Food was decent and drinks were good. The service was top tier.

It’s super nice the bread and food are super good. If I could I’d come here daily. It’s the best!!! Love the workers. They're super nice and supportive of our decision. I loose love love them. It’s the best. I love it! If you're reading this please come here.

Super food and service! Ryan did a great job as a server. He let us know that he would be waiting on a party of 10 and might be delayed getting to us. He was not! My wife couldn't decide which of the two types of shrimp to get, so she got both! My fish was perfect and broccoli double steamed as ordered. When the manager, Stefanie, stopped by I complimented Ryan and our meal. Plus she brought our free dessert that my rewards provided.

We travelled from Anthony to Wichita specifically to dine at Red Lobster as it's my wife's favorite "treat meal" for her birthday. We expected a fine meal but, thanks to Savannah, our server, we had a Great meal. She was simply awesome! Attentive, knowledgeable, upbeat, professional & fun! Thank you so much, Savannah!

Ms Amber ** was absolutely wonderful! Being in the service industry isn't an easy job and Ms Amber brings a bright smile and accommodating experience to Red Lobster, she was very personal and we felt like family. We didn't have to wait nor ask for anything she was already thinking ahead of the game. If there is any availability in the future she would be the one to promote.

I ordered a baked potato with lobster and grilled asparagus. Of course those Cheddar Bay Biscuits are so melt in the mouth-good! It was fast and delicious with leftovers! Hubby loved them. Will definitely be going back, God willing they stay open. My heart goes out to all the displaced workers.

I now see why they are starting to close their door. Never in over 50 years have I had a bad birthday dinner but this year, nasty. Ordered 2 pounds of crab legs, received less than 1. Endless soup and salad is actually only one of each. Salmon dinner, there was some flakes of salmon there. Lobster mashed potatoes, only if you beg the manager and then only 2 tablespoons of gravy!! Next year, steak house!!

So me and my boyfriend came on Valentine’s Day and it was a super long wait but that’s understandable! But we went last night and Kayla was amazing! When she refilled our drinks our food was out in less than 10 minutes and it was fresh and hot!!

My family and I went for dinner, there wasn’t no wait or anything and was seated right away. It took our server 15-20 mins to greet us so by time she made it to our table we were ready to order. After ordering our food and drinks it took another 20 mins to even get our drinks, never got no biscuits and when we asked about them She said they were waiting on the bread guy ok whatever, so we waited and waited and waited. Our food finally came out and everything was cold like it sat there for a while, my food which is in the picture above was rubbery!! Had to ask for our salads about 3x before she finally brought them to us and they were old tasting. At this point we’re just ready to go home. Once our server came back to our table and we told her about our food she instantly got an attitude and walked off. Took another 10 mins to bring us our check. We paid and left and we will not be coming back.

I had the new on the menu parmesan crusted chicken and it was awful. The chicken was chewy and no cheese at all over the chicken. Mashed potatoes was like paste. And salad is not included anymore. Have been going to Red Lobster for years but will not be back. The waitress was very helpful and great.

Got sat down. Waited 30 minutes. Wasn’t served a drink or even talk to a server. The person who sat us down said, "Talk to your server." When we asked to move tables at person said to ask your server. We then said we hadn’t been served at another 10 minutes. Did not get a server left. People sat down after us and ordered right away.

I have to brag on the service we received at Red Lobster in Florence, AL. Our waiter's name was Brendon and he was amazing at taking care of us. We asked for the manager (Jessica) to complement him and she was extremely nice as well. Every time we have gone there the service has been awesome along with the food. We will definitely be going back and highly recommend.

Charity is very knowledgeable and polite. She is the best server we have ever had. We didn’t have to wait on anything. Our glasses never got empty and she had the best personality ever! We will ask for her section every time we go! Thank you for all your hard work Charity! Customer service is not dead!

We went this afternoon for lunch. There were many open tables, yet the hostess sat us next to an occupied table. The music was too loud for dining. When we asked if they could turn it down, we were told the new CEO wants the music louder to attract a young crowd. This didn’t make sense as they were playing 1980’s Madonna and Sade. The volume of the music would have been appropriate at Happy Hour in their bar area. Not at lunch in the dining room. Food was so-so. I had the Ultimate Feast and my husband had Surf and Turf. They charge extra for soup or salad, even with a $50 entree. We didn’t order dessert because the dessert photos on the menu didn’t look appetizing. It’s no surprise they have closed many restaurants.

I fell at the Butler Red Lobster in Butler. The bathroom floor was slippery. I went to hospital and had a 700.00 hospital bill. Red Lobster said they are filling bankruptcy and will not be paying out anything. I guess I'm just out of luck.

On Sunday afternoon, January 5, 2025, my step daughter and her family needed a place that would accommodate a family of 8 since we found out that a neighboring restaurant would not accommodate our needed sitting. We knew Red Lobster (Monroe, LA) would and so glad we did. My stepdaughter had required food accommodations and the location Manager, Kandice, Was extremely accommodating. She actually brought out the food packaging ingredient information and spent time with my stepdaughter reviewing the food ingredients and more before she would decide what and if any to order.

My husband and I have been going to Red Lobster 30 plus years. We have always loved it. This last time was awful!! The food was cold and dry. They used cheap fish!!! And they changed the tartar sauce.... It was nasty!!! Sad to say we will find another restaurant for our Friday night dinners!!

With Red Lobster being one of the few chain restaurants open on Christmas day most every year, you would think they would be better prepared for high volume of both pick-up and delivery orders as well as high dine-in traffic. Imagine with a 4:15 pm reservation and we got there at 4 pm we did not get our table until 4:45 pm. It took 45 minutes to get out our food. The poor waitress [Brianna] could just say they are backed up (yah think?). The store we frequent is in Pinellas Park, FL and we eat there at least 5 times per year.

Ordered fish and chips for 18.99. It was all batter with 2 tablespoons of fish at the most. The coleslaw was very dry and the fries were very soggy. My friend ordered the Admirals Feast and complained of it being too dry and mostly batter. Absolute rip off and will never go back.

Going to a restaurant should be an enjoyable experience, a time to unwind, savor delicious food, and create lasting memories with friends or loved ones. Unfortunately, my visit to Red Lobster with Barbie was anything but pleasant. Upon arrival, we noticed that the restaurant was far from busy, with just five tables occupied and only one waiter, Robby, on duty. After sitting down, we found ourselves waiting for a full 15 minutes before Robby finally took our order. Instead of promptly entering our requests into the system, he stopped at the next table to chat, which was frustrating. To add to our dismay, he was also training a new employee, diverting even more attention away from our dining experience. When we asked for bread, it felt like an eternity before it finally made its way to our table — another 15 minutes of waiting.

This place is horrible, terrible servers, drinks from bar overpriced and watered down seems like, ordered lobster lovers dream, lobster is so small and rubbery, also ordered crab legs. Very little meat and overcooked, shrimp scampi way overcooked, cole slaw tasted old and spoiled, very bitter, even the sweet tea tasted horrid. $ 125.00 and the most god awful dinner ever, they lost our business most definitely. A fish sandwich from McDonald's would have been better than that garbage.

I have been eating at Red Lobster since the 70’s. I loved the restaurant. I will never eat there again. Horrible all around. First the waitress was terrible. But I can forgive that. The food I’ll start with the salad that is no longer included in the lunch menu. It was swimming in salad dressing to the point. It was like eating salad dressing with a spoon. Awful! The baked potato was tiny and I had to pay an extra $1.49 for toppings. It just didn’t taste as good as it used to. My fish was so thin it was like fish jerky. The tartar sauce is not even delicious anymore. Are used to love the tartar sauce. The shrimp scampi tasted the same and I thought that was fine, but the popcorn shrimp was soggy and greasy, and the breading wasn’t fully cooked. I will never eat at another red lobster again in my life.

I went to Red Lobster, on Two Notch Rd, in Columbia, SC, to buy a Fried Flounder dinner. The food was absolutely horrible. I spent 26.00 on food that had absolutely too much garlic, period. The fish was garlicky, the biscuits were garlicky. Everything was masked in garlic. I will never go there again. The restaurant is too dark. Now I know why they are closing these restaurants, everywhere!

On Nov 22,2024 Red Lobster S 76th street... Ordered Fish and Chips... Ridiculous. Only got 1 fish and fries 2 small hush puppies. Price $15... Prices are 100% inflated. Used to be waiting list on a Friday night. I see why. Never again Red Lobster S 76th.

Sadly, the Red Lobster in our city closed several months ago. Apparently, it was an underperforming restaurant. Yesterday we had to go to Norman Oklahoma, so we thought we would go to the Red Lobster on Interstate Drive. There weren't many people in the restaurant, but it was only 4 pm. The wait staff was efficient, friendly, and knowledgeable. The waitress reviewed the new menu from memory and answered all of our questions. My wife had lobster pasta, and I chose the grilled Mahi. The wife enjoyed the pasta, and I found the Mahi to be the best I have ever had. We go to the Texas coast fairly often and I have had Mahi often as it's my favorite fish. Red Lobster got the seasoning perfect. I hope Red Lobster can regain the popularity it once had.

I ordered food from Red Lobster for my family and I, ordered online for a 5 o'clock pickup. Got there at five after, Was told it would be another 10 min and then waited 20 more minutes. At this point I left, no apology, no food and no respect. They called and said sorry. My hour and a half of driving for not.

I have eaten at Red Lobster since I was a kid. I am 49 now. I absolutely loved Red Lobster and most of all their tartar sauce is the only tartar sauce I eat. I even order just a pint of it when I'm cooking my seafood at home. I went last week and spent 50.00 in which is no issue but unfortunately it was a complete waste as that new tartar sauce is AWFUL!!! I do not understand why they made that with dill and it taste like mayo with dill. It is AWFUL!! Please bring the original tartar sauce back expeditiously. I can no longer eat there anymore and it is heartbreaking.

Red Lobster just lose one of their best supporters. I eat there 2 to 3 times week. Just ordered a carry out $50.00 and have no problem with that but I love their tarter sauce and they change it. The tarter sauce is what makes their dinner. I'm done. Won't ever be back. I hope whose ever idea that was gets fired.

Red Lobster used to be the best place to eat. I don't know what happened and why they did it but they stopped serving all the things that I loved. I loved the grilled chicken with the mango salsa. They stopped selling it. I loved the buffalo wings. They stopped selling it. They had a really good fried fish sandwich. They stopped selling it and switched it to something else that taste disgusting. I don't know what's going on here. They even used to have scallops with bacon wrapped around it. They stop selling that. They stop selling the best soup ever which is the potato soup. I don't understand how restaurants expect to have a lot of business when they're taking away all the things that people actually come there for. This is getting ridiculous.

I did door dash for Red Lobster. Order snow crabs and order flounder sandwich. The snow crabs was cold, I was 5 min from red lobster, first stop for driver. I called the manager at red lobster about that. I paid $70 for my for full order. I called 7:20 pm hall road location this evening 10/20 Sunday. Supervisor did not even apologize for order being cold. Made some lame excuse of why it could be cold because door dash driver driving around. But I let her know I was their first stop and I am only 5 min away, no one wants to eat cold snow crabs, no one, I tried one and it is awful tasting. Cold and the snow crab was tough texture inside the cold shell, I am very disappointed and unhappy with this order that I paid a lot of money for! No respect to the customer. Was hard for me to believe! I really don’t care to order from your location anymore and by the way that flounder sandwich was cold also which tells me it is red lobster fault and not the door dash driver. Dj

I was seated and waiting to be served. I waited over 5 minutes l, when a party of 3 were seated in front of me. The server went straight to them, while I sat there waiting. When the server then came to me, I told her of what happened. I then ordered all of my food. I received my bitter passion fruit tea and biscuits. Another 10 minutes and no food, so I ordered a salad. Twenty minutes later, no food. The people in front have their food, who were seated after me. Another 15 mins., and no food. The server came and said my food would be free because they didn't know when I would receive it. So, 10 mins. later, no food. The server says that she would have my food bagged up to go. Another 10 mins., still no food, so I left. As I left, I told the mgr, "You have problems in your kitchen".... I still left a tip.

We had an amazing lunch at Red Lobster at this location. We were greeted with a smile by the hostess. Our waitress, Hannah was superb. We ordered the Sailor's Platter and the portion size was more than enough. The food was prepared to perfection; hot, great serving sizes, and delicious! Hats off to the house supervisors, who were very present. I would highly recommend and will definitely eat here again.

Don't waste your money. The portions are SO small, we all left hungry. Bill was over $120 and the food quality screamed $40, MAX. I just can't believe how awful this chain is now. Do yourselves a favor and let them close. The restaurant was dirty and the service was sub-par.

Had dinner for 4 in the Statesville, NC location on 9/14. Service was the worst I’ve ever had. Most of the order didn’t come out all together and some things never arrived. We asked the server to split the check equally. I left a 15% tip and the other party left an about 17% tip. I later checked my credit card and both checks were made on mine. I contacted the restaurant for correction and was promised a return call. No call. I sent a message to corporate with no response. A few days after I noticed a credit to my card but not the full amount. Very disappointed in the entire experience but particularly from the lack of management and corporate communication. Could explain part of the once great restaurant now dying.

I have been a customer for over 30 years. I ordered today the Admiral's Feast. My lobster fell apart when I tried to take it off the shell. I mean it turned into what looks like grits. It was gross, every time I touched it, it mushed up more, it just crumbled into this wet soggy mess. Wasted money. My Walter shrimp was soggy, and my clam chowder was lumpy and had no clam or potatoes in it. Not even sure what the lumps were, I guess, lumpy flour. They used to make the best clam chowder, no more. The only thing on my very expensive plate that was edible, was the baked potato. Never again, what a waste of 50 bucks.

There was hardly anyone in the restaurant, yet we waited 30 minutes for our food. We got a basket of COLD biscuits with our salads. We asked for hot ones but got none. The food was good but half of it was cold (potatoes). A patron got there after we did and got his food and was finished eating before we even got ours. Terrible waitress. Just a bad experience all around. Perhaps the owner should show up occasionally to see how crappy the service is.

When you need a great attitude and a great waitress ask for - Nikki ** - we were from out of town stop in for my husband’s birthday and she was was joyful and made his day delightful. We got service that is hard to find these days. It was like we were important. Sat down. Talked a few minutes with us. Simple things go a long way .. Service, food and even the dessert to top it off. She is a blessing to this company..

I went to the one on Warren, MI. I felt like due to my race I wasn’t taken care of properly while other people who were the opposite skin color as me was. We were sat at a dirty table for one. My child wasn’t given a children’s menu while others were. We sat there for at least 20 minutes with no acknowledgement while others were taken care of. Another table who sat down after us got a clean table and got their orders taken and drinks faster than us. All because they were the right race. My waitress didn’t give me a plate for my crab shells, a crackers to open the crab legs or napkins until I asked. It took her 10 minutes or more just to get our drinks. More than that to get biscuits. My crab legs barely had meat in them, the potatoes were over cooked and crunchy. My salad was drenched in salad dressing. A free dessert doesn’t make up for the fact we had the most horrible experience of our lives.

I ordered the Baridi crab and got the snow crab? If they ran out of the Baridi crab they should have told me, I'm thinking. And I paid for Baridi crab. I haven't even eaten it. And the potatoes weren't cooked. They were soggy bad. Makes me sad. I love Red Lobster. And can't wait for crab fest. I'm just a bit disappointed. That's all.

I went to the Red Lobster to have a nice family dinner in Secaucus. I have been coming to Red Lobster for over 20 yrs and I never had a problem. Today I experienced the worst customer service with the Manager Denise. It started when I wanted to order the shrimp pasta without the shrimp and add chicken because my husband is allergic to shrimp. He doesn’t like the Cajun chicken Alfredo because it’s too spicy. The waiter stated it would be an extra $10. The manager approached the table with an attitude and very aggressive when we complained about the extra charge of $10. She even threatened to take away his plate at one point. At the end of the dinner were very disappointed with the service.

The only reason I gave one star is because I couldn't write without it. Red Lobster has really went down. The food quality has change and they tried to insult me by saying the Alfredo sauce was still homemade when clearly the taste says otherwise. I was sad to hear that they were closing some locations but now I know why. I was very disappointed.

The shrimp tasted bad. I don’t understand why. Why would they serve food like this? The restaurant was also dirty. There was spilled food stains on the lamps and the table. I was grossed out. Will never return. This was the Paramus, NJ location.

We have been going to the Leesburg, FL location for several years. Last night we went to celebrate our grandson's birthday and it was the worst ever. The Server, Joyce, was awesome. She was the only thing positive about this place. The food was mediocre and way overpriced. They now charge extra for certain items, which used to come with the meal and whatever happened to the salads that you got with your meal? Don't waste your time going here. You will be very disappointed. We won't be going back. No wonder they are filing bankruptcy and closing the restaurants. They have gone downhill terribly.

I visited Red Lobster in Douglasville. The menu was changed and the prices as well. I ordered a cup of coffee and got a cup of tea or so weak coffee. I ask for biscuits. Not fully cooked. I ordered Cajun chicken pasta. The noodle was hard, no Cajun on the sauce and Red Lobster are using chicken that taste just like fajita chicken. No real chicken breast taste!!! I was so disappointed in Red Lobster.

We were extremely disappointed with our experience at the restaurant. We came to celebrate our two kids' school awards, but the wait was unacceptable, and the service was poor. Despite the restaurant not being busy, the waitress took an incredibly long time to bring our food, and when it arrived, she got our order wrong. This ruined what was supposed to be a happy celebration for my kids. To make matters worse, the manager was indifferent to our experience. We are extremely disappointed and will not be returning to this establishment.

I ordered vanilla bean cheese cake and received something else, either lemon or lime pie of some sort. It's terrible so I wasted $20 for some crappy dessert. I order the cheese cake often. This isn't it. Waste of money.

I ordered their ultimate feast for delivery. And although the meal was good, the lobster tail was about the length of my index finger. I have never seen one this small. It was almost like it was too small to serve in the restaurant so they put it on a to-go order absolutely terrible. I included a photo of it, but I wish I had put my index finger next to it to show. Just how small this thing was. Please notice the photo. They show you of what you're going to get versus what you end up with.

Shrimps in pasta with tails on... Undercooked lobsters... Alfredo sauce tasted like cheese.... Told manager reduced our bill by 20%.... Poor compensation for the prep of the food.... The wait staff were excellent.

Lobsters not done. Bugs in my salad and flies was everywhere. Manager offered to bring me more. Told him that I didn't want anything else from this restaurant. He comped the meal and said have a nice day. This was the worst experience I've ever had a restaurant. Left there hungry.

It was horrible, not anything like it used to be, service was okay, but food sucked, medium rare steak was well done, stuffed mushrooms were inedible, used to be good, expensive as heck, never going again.

My wife and I have gone to Red Lobster for years on birthdays and anniversaries. When we first started the Endless Shrimp was 14.99 I think then it went up to 16.99 and stayed there for awhile. Then in one year approximately it jumped to 21.99 or 22.99, NOW $27. IN ONE YEAR. OUTRAGEOUS!!! RIDICULOUS!!! So my wife got the endless shrimp since it was her birthday and I got the fish/chips which was like the tail end of a catfish. Fries were greasy, cold. We will not be going back because 1. You have priced yourself out, 2. Poor food. Honestly the only good thing for once was the service. EXTREMELY DISAPPOINTED!

First let me say that I have been going to Red Lobster with my family for most of my life, but after today I will never be back. I went to Red Lobster with my son and my mother to have the endless shrimp, now since I've been going there they have allowed you to take whatever you don't eat home... that is no longer the case. I live in Las Vegas, there are so many other AYCE places to eat but that was one of the perks to be able to take your leftovers. So now that's no longer a thing.

This was my first time going to Red Lobster in a long time. When I did used to go I used to get the Shrimp Alfredo. They used to be so delicious. When I recently went and ordered it. It was disgusting, watery and it was spaghetti noodles, not even fettuccine like how our used to be. So I decided to go to another Red Lobster just to make sure I wasn’t tripping and indeed it was the same Nasty dish. My Alfredo taste better. It’s definitely not the same from what they used to serve. Back in the day red lobster always be packed. Now it only be a few cars.

First time at Red Lobster in about 6 1/2 years and unfortunately, things did not go well. The wait both for a table was fairly short, and my wife and son had their food orders brought to them in a reasonable amount of time. My order never came. It wasn't until 15 minutes later that our server came over to check on us and by that time, my wife and son were more than half way through their meals. It turned out that the kitchen just skipped right over my order. It was eventually brought to me but it was thrown together on the fly. The salmon and the rice were fine but the vegetables were raw and barely edible. To make matters worse, my son found a hair in his broccoli dish! All in all, it just wasn't a good dining experience. Now, the reason I gave 2 stars is our server Caesar did all he could to salvage the situation as best he could. Both my dish and my son's dish were on the house, and he also comped my son's juice and dessert he ordered when he didn't have to.

Went to an early dinner. Food was excellent; unsweetened iced tea was bitter. Server never came to check on us, ask us if everything was okay, or if we needed anything else. She brought another raspberry iced tea after we already finished our meal and asked for the check. I normally tip 20%. I’ve been known to tip 25-30% depending on the service I received. Servers, do not get upset if you do not get a good tip. It means to “up your game”.

After my last bad food experience, I waited approx 5 years hoping things had changed and maybe going to a different location would make a difference. Nothing has changed. The food quality is TERRIBLE for the price… Crab legs weren’t fresh, Cole slaw salty, lobster rubbery, butter tasted more like margarine and it remains a disaster. I use to adore Red Lobster, but the quality of food served there is not ever worth me going back, EVER!!!

I rate a 5 star, it was my father's bday and lisa our server was delightful, the food was excellent, 5 stars to the cook. Everything flowed perfectly. Thanks guys for making a special day awesome! 11/ 12 / 23

Holden Valley location MN: Out group was 4. Two ordered seafood. The other two a NY strip 10oz. The steak was not a strip. It was most likely a bottom and only about 5 oz. Salty the coleslaw was old. The seafood was saturated in oil- old oil. Utensils for snow crabs were provided 45 minutes after food was served. Waiter inattentive and when we asked for manager we were told no one is available. This was actually fraud if I compare what was listed on the menu and what was served. Called manager Jane the next day. She hanged up on me. Well it's now a chain under Asian control and they won't see us again.

The wife & I visited the North Charleston location last night. There were only a few people , 8 or 10, when we got there. There were at least 4 waitresses available. After being seated for about 15 minutes, we had to ask if someone was taking our order. Was told, "We'll try and find her." Another 4 to 5 minutes', she arrived, took our drink & food order, not writing anything down. Another extended wait, she returned, spilling part of mine on the floor, no comment from her. My wife order was not correct & had to ask for napkins & silverware. Then a 2nd person shows up with someone order & tried to serve it to us. The young man cleaning tables one handed as he was holding up his pant, his boxer drawers were in plain sight. Location has really gone downhill from previous visits.

Red Lobster sent me an email that said I would get a free dessert when I ordered food. I ordered food and followed the instructions but it was a scam. When I put in the numbers from my receipt to redeem the dessert it said I had already used that number.

The crab Alfredo was very bad. It tasted like fish. The crab in it was imitation, it was not real crab. I was extremely disappointed considering I paid $25 for it. I go to TIMBUKTU, and their food is the best. I wish I would’ve gone there tonight.

My wife ordered the endless shrimp at the bar in Chula Vista on Sept 22 2023. She thought it was good and ordered another skewer. Endless Wait.... It never came so she ordered an ice cream. It never came.... So we paid the bill $112.00 + $28 tip. Lucky Bartender....

Myself and two friends, went to the Red Lobster in Waco, Texas. I was the only one to get sick, that was my first meal of the day, so I know it was from this establishment. I reported it with no acknowledgment from the company. I still have my receipt from this meal and leftovers in my freezer.

I ordered the Fish and Chips. I got one small piece of Cod and fries for $16. In RI they give you a big piece of fish (about as long as the plate) and fries for about $9.00. However, the fish was good as were the other items we ordered. And service was good.

Red Lobster's seafood quality and certainly doesn't match their pricing. $112.00 for oversauced seafood pasta, lobster shrimp tacos tasted exaclty like lime Doritos and the flounder was more mushy than the mashed potatoes. Very disappointed that I paid for below par food. Never going back again.

I ordered a meal on the website of Red Lobster, 5 Times Square NYC/5, New York, NY 10036. I never received my meal that I ordered. They never called me and I never received a message to apologize. And when I contacted them, they told me that the delivery guy had an accident and that I need to contact DoorDash, the delivery man's company to file a claim for my refund. This is not reasonable since I did not order my meal from DoorDash. So why should they have to pay me back? 3 days later still no news of my refund, I contacted again this weird restaurant and got the restaurant manager who said to expect DoorDash to refund me and it's been more than 1 week, the $61.22 has been deducted from my bank account but but they still haven't refunded my money. I find this dishonest. Really... So run away from this Red Lobster, 5 Times Square restaurant.

There were only two of us for dinner and at the end of the meal I was handed a bill with the gratuity added to the total of the order...$23.21. I felt tricked when I was handed another slip (after I paid) that stated that the gratuity was suggested. I noticed that a lot of tables were empty and businesses are not surviving in NYC. I wish them good luck if that is how you treat your customers. Especially when there are businesses like Outback, who treat their customers way better.

My typical Red Lobster experience is the food and service are always on point. This time however was absolutely exceptional. Leanne at the front was warm and welcoming with a family smile. Plus receiving a special visit from Manager Matt ** was a cherry on top. He paid kind attention to my daughter making polite conversation. Portion sizes were above expectations and I left stuffed and happy. A very special thanks to all.

My friend and I went to eat on a Saturday around 3pm. Took 10 min before we were greeted and sat. Our server Aaron was great but food was dull and bland. $100 ticket. Never again. I expected better. It was really awful.

I was offered what I would call a kid's meal, 6 shrimp and some fries. This will only make me mad after I'm finished eating. So I ordered the ultimate feast, and told the waitress I wanted to speak with the manager. They never showed up. I think that all the Red Lobster will offer a veteran is a kid's meal. They are a disgrace to veterans. It would be better for the chain NOT to offer such a disgraceful free meal to veterans, it's an insult, like a slap in the face. As many times as I have eaten at Red Lobster, and enjoyed it, I think I will tell all my friends how they treat veterans. Another thing, I don't see me going there again. It won't be long before they feel crunch, and loss of business!!!!

Real horrible, nothing was right, no refills, left table dirty and Not worth 125 dollars. I deserve a refund. That's how bad it was. Nothing was right. I couldn't believe it. Even the biscuits were hard. Not again.

On Sept 2, 2022 we went to RL in Anderson, SC as we have done several times. Food was requested to be prepared with no seasonings due to allergies. Was uneatable. Manager said, "If you have allergies, we don't want you to eat here, go somewhere else." His exact words. I was shocked. Sent complaint to RL headquarters. As of today 9/10. No response. My opinion of them currently is a do not return. Very unprofessional.

Columbia, MO restaurant. On 07/08/22 we called ahead to be on the “wait list,” and when we arrived at approximately 5:30 pm there were 2 people waiting, and very few people already seated. The host told us it would be about a 5 minute wait. We waited 25 minutes before being seated. We waited just a few minutes to order drinks and appetizers. The drinks, 3 teas 1 beer, 2 sprites, took another 20 minutes to come out. The appetizers, calamari and fried green beans, didn’t come for another 10 minutes after the drinks. (6:25pm)

We were at the Lake Jackson Red Lobster restaurant (104 Highway 332) Saturday July 09 2022. Ordered started that was good, but when to the main plate, specific to my order (Admiral's Feast plate), it comes cold (like left over from a fish and chips plate). Worst the side french fries cold and forgot to include the second side.... It was observed to the table attendand but she didn't took any action.... But the drop that full the glass, my wife ordered twice the cheddar biscuits and they never showed up....and no refills offered.... Bottom line, don't know if because the hour (about 4:30 pm) or something else, but food and service dissapointed me and my wife....

Went to Red Lobster in Racine Wi for dinner for our 44th wedding anniversary. My husband ordered surf and turf and I ordered the harbor bay lobster feast. His was doused in butter and mine well, the noodles were soggy, lobster and shrimp were dried up, mussels were fishy, and the sauce had no flavor. Very bland. I had to put salt and pepper on it just to get a little flavor. Service extremely slow. The girl at front desk was very nice and checked on us more than our waitress did. I won't order that meal ever again. I will give them another try and for the prices you pay the meal and service better be better.

Today was dinner at Red Lobster - 7780 W Irlo Bronson Memorial HWY. Kissimmee, FL 34747. This was my first time at this restaurant chain and will probably be my last. The food was what you might call quite Ok, but service at restaurants was a tragedy. Was 2 people in the restaurant. Only after 5 minutes did I get a menu and after another 5 minutes she comes back and looks at me. Orders and when the food arrives it is delivered without a word. During dining never a word about how the food tastes. When paying never one word. But okay - I also paid without a word - and without tips. Good thing there are Applebeeˋs and Olive Garden as well as many others who know how to appreciate the customers.

I have avoided Red Lobster for some time. I went today because the restaurant I prefer closes on Sunday. I ordered Bar Harbour Lobster fest. 3 mussels didn't open. The manager said they were safe they were pasteurized. He offered to replace them. I would not eat unopened mussels regardless. I will not go back.

Ashley ** was my server on this evening. She was so awesome. Everything I asked for was delivered to the table fast. She even read my thoughts and brought more napkins. Ashley is so attentive and her kindness in memorable. She mixed my peach tea just right. Usually it's too sweet. I am very particular and she listened to a T. She was so pleasant!! Anytime I go I want Ashley E. She should be in management. I shared that with the GM Brenna who is originally from the Virginia Beach location. Brenna was a joy to talk with. Wishing her the best here in NC. :) See you soon!!

My family of 5 came to the Newnan location and has the worst experience. We arrived at 6:30pm and the hostess refused to greet us. I gave her the total number of proton our family which was 5. She rolled her eyes and stepped away to speak with 2 other staff at the bar. The hostess came back and stated she doesn’t have seating for 5 people when clearly there were tons of booths available.

Went to Red Lobster in Round Rock TX last night. We have been loyal customers for years but this horrible experience has turned us away from every going back. Our server did not know the menu, was confused about questions we asked regarding the food and after waiting about 15 min she deferred us to her supervisor who never even came to our table. My husband does not eat fried food. He wanted shrimp and scallops either grilled or broiled. He asked the server if he could pick from the combinations to get his meal the way he wanted. She was no help, only confused us with no choices to help.

On Sunday July, 25 we placed the order for my daughter birthday. Paid $180. It was five different orders for the guests. Each order that we got was nasty and oversalted. How can they screw up every single plate? Never again - order from this place. Awful experience!!! Don't order from this place.!!! You going to be very disappointed!!!

I use to love Red Lobster but, they have went down tremendously. I order Shrimp Alfredo Pasta. It tasted like jar sauce with added salt. The Lobster was bland. I will not waste my money at Red Lobster no more.

On Friday, I ordered a 3 course meal which consisted of coconut shrimp, white fish, and fried clams. When I got home there was no sauce for the coconut shrimp and my bake potato was rotten. I paid over $30 for this meal so I put it in the fridge for the next day. I went back to Red Lobster and I told the girl at the counter about no sauce for the shrimp and the rotten baked potato. She says to me, "So what else do you want to order." I told her, "Nothing else. I came to get a replacement for what was wrong with the meal the night before." She gave me a real dirty look and walked away.

Asked for another table. She looked at us like we had gone crazy. Asked to speak to manager. He finally came out. Told him why we were leaving and he said nothing. Red Lobster lost a very loyal customer!

This is my second time here with a bad experience..though this is the worse ever. Went in on Monday for shrimp night..waitress who never identified herself came over, we order dinner. She kept disappearing so we waited and when she came back I said I would have the 2 shrimp dishes... She said I can only order one refill at a time. She was gone again and this time for so long another waiter came over and asked what we needed and he ordered us a whole bunch of shrimp refills.. He brought them out and then she brought some out and was gone again and then another server brought more out... When we asked Darius for napkins he yelled at my husband that he is bringing someone their food and he will be right there. I said, "Well he can't see you behind him... He doesn't have eyes in the back of his head.." Darius rolled his eyes, shook his head and never came back.

I've never received an extra order of shrimp before I got the original meal. The service was so slow, it seemed like everything took forever. My walts shrimp was overcooked, our biscuits were never hot and my wife's Cajun pasta was bland and flavorless. My wife complained to the waitress and asked to see the manager but she was too busy helping in the kitchen. She told the waitress to tell us that we didn't have to pay for our meals which we appreciated but I was surprised to get a bill for the extra salad and coleslaw that we ordered. I spent 18.00 and felt robbed and totally unsatisfied. We figured we had to wait for over 40 minutes total for everything. I guess the manager, Deana, was too busy cooking, and doing it poorly, to speak to her customers and see what the problem are. The restaurant didn't seem too busy or crowded but it did seem understaffed.

Burger had me puking when I got home. No quality control, no consistency. Last time I go there. Do not eat here unless you are prepared to be disappointed, disrespected, and insulted. Teach your cooks how to cook!!

Just ordered Red Lobster for delivery for 2 of us. Ordered through GrubHub the Lobster, Shrimp, Salmon Feast with 2 sides. Picture on website looked like a substantial meal, but because there were 2 of us, we added a side of shrimp scampi. For $50.69 (including separate service fee, delivery fee, sales tax and driver tip) we got a total of 4 bites of lobster, 10 small shrimp, a 2.5 ounce salmon filet, 2 small side salads, and 2 biscuits. The seafood, what little bit there was, was dry and lacking flavor. We are so disappointed. We will never order Red Lobster again!!! Also now questioning all the additional fees charged by GrubHub.

Am disgusted with the staff at the Powers location. My family and have been patronizing this restaurant for YEARS. We celebrate birthdays and other celebrations at your establishment...until now. I called a few hours ahead and spoke with Roy and gave him a heads up that 8 of us were planning to come in between 4:30 and 5pm but my mother would get there around 4:30 to check in. I let him know that we would like the Captain's room if it is available. We were just there for my mother's birthday in June. I am very aware of all of the Covid rules from prior dining experiences.

Still waiting for my refund from Mother’s Day, 2 months later! I would like my $77. Please! I called at least 4 different times. Now today, I was told it’ll be a few weeks. Um how is this good business?

My wife ordered a family package (supposedly for 4 people) but we received a package that was barely enough for two, we had to order double food from another restaurant to eat 3. They should not advertise misleading offers. Sad.

We went to this restaurant (Mechanicsburg PA) at approx 1115am on this visit. We ordered...I ordered the combo platter with a double order of whitefish only to be told by the waitress about 5 min later that they were OUT of fish. I'm not at all sure how this happens at days opening. She then proceeded to basically tell me what I could have...she brought me 12 broiled shrimp with NO sauce or butter (it was DRY and overcooked) and a CAESAR salad when I had clearly stated I wanted a regular house salad with ranch dressing. I have dietary issues and was not happy at all and she knew it.

They took my money without providing the food. For Mother's Day I placed my order online with pickup time of 1:49pm. I paid online for my order. Once at the door I had to wait for more than 3 hours and still nothing. There WERE no physical distancing for covid 19. WHEN THE DOOR OPEN EVERYONE JUMPS AT THE DOOR. With NO MASKS. I called the restaurant. No answer. I spoke to 2 employees at the restaurant. They had no clue how long it will take. One employee her Name Sheryl who told me to call tomorrow. Are your restaurant using the covid 19 to take consumers' money. I lost my money. They ruined my Mother's Day. The restaurant cannot be reach. Only to place a new order. The call centre agent cannot help. Please avoid this restaurant.

Due to the Corona Virus we were unable to dine in to my mother once favorite restaurant. I was never a big fan but this was her day. We decided to use the delivery option and it was a mess. Not only did the food smell bad, was unedible and cold, the entire order was wrong, the desert was not what we ordered, there was 1 biskit in the basket when the menu clearly said 4. Our entrees were wrong and I even tried calling the location, tweeting them, emailing them and calling hq with no response from anyone. To say this was a dumpsterfire would be an understatement. I paid over $100 for food we had to throw away and wasn't even what we ordered.

Last time, the quality of the steak was below average. This time the steak is good. They really improved. Thanks. Hope they can also improve their services. That will be wonderful if the receipt includes a detailed list that where the tips and delivery fees go so that we can add a proper tips amount for the delivery people.

My wife ordered 2 ultimate feast dinners and we were shorted on our. It was enough food to feed our 2 children and we paid almost $90.00 for that and my wife and I did not get to eat dinner at all....

Due to our advanced age and medical conditions in recent months my husband and I have been eating out more vs cooking at home. But because of the Covid-19 Pandemic we are basically at home 24/7d like so many others. When my husband received the RED LOBSTER TO-GO Menu in his e-mail and we looked it over and found that everything is on there that we normally order while we are in the restaurant. We decided to give it a “GO”. We ordered earlier in the day, requesting 5 pm as a delivery time. We were quite impressed when the driver showed up at exactly 5pm with food that was a good temperature and our entire meal was correct. We both enjoyed it in its entirety. We plan on using the Red Lobster service again in the near future.

There was a slight error in my order but Sara, our server, went above & beyond to have it fixed. She's the best server we've ever had anywhere! The manager even came out to apologise. Food was excellent as always!

My husband and I ate at Red Lobster on McCain Blvd in North Little Rock Arkansas on Sunday Feb 2, 2020. I knew it was going to be a bad experience when I notice the biscuits taste as though they were weeks old, dry and tasteless. When our orders came out my husband choice of side order was missing. I had the Ultimate Feast but the claws was missing on my crab legs (my favorite part). When my husband correct side order came (broccoli) they were so overcooked just to touch them with a fork would break them apart, it was like eating soup, you needed a spoon to eat them. Lastly, the server was under-attentive, spending more time with bar patrons, and other guest than us. You may be asking, why not send the food back to get it right? Just let me say some of us do not have a good outcome going that route. So we paid our ticket $77.60, put a tip on the table and left.

Waitress could care less about service. She kept disappearing from area. I believe she was going outside the back of restaurant to call on her cell phone. But the food was good when we eventually got it.

Love shrimp and lobster! And Red Lobster offers a variety of choices! And their rolls are terrific. Really enjoy my meals there! I highly encourage you to try the fantastic dinners at your local Red Lobster!

Have always enjoyed eating at Red Lobster with family and friends. Have never been disappointed in the quality of food or the service. Particularly like the shrimp salad and cheddar bay biscuits. Would recommend it.

The cheddar bay biscuits are always fresh and hot. The fish is seasoned perfectly. Service is wonderful. Also, the atmosphere is great for family dining or a date night. I visit this chain often and recommend it highly.

I love the cheddar biscuits and the fact that you can make a complete meal out of their great selection of appetizers, if you so desire. I have dined at Red Lobster on several memorable occasions, and the menus selection has never failed to please. I especially love the seafood selection!

Very good menu selection. Fish is not fresh caught but is nicely prepared. Portions are generous. I have always found staff is courteous and accommodating. Drinks are overpriced. Restaurants are clean. Not inexpensive, but good value for the quality and quantity of food.

I've been going to Red Lobster for 20 years. The first 7 years were the best. After that I've watched this restaurant fall down in every way. The quality has really depleted though in the past 3 years. They still keep a large menu and bring back seasonal favorites but the preparation, casual aspects and taste have declined. It's very sad. Red Lobster used to be top shelf. Now they have sunk to the bottom of the ocean.

I never seen a restaurant like this before; the best food and the price was simply awesome. As far as the staff is concern it's the most nice peoples I ever meet. It's an experience I will never forget; there is only one problem; we don't have this Red lobster in my area; we were in Niagara Falls this summer and we went twice in one week. The price up there is simply awesome. Keep up the great work Red Lobster.

Second time I have ordered delivery, first time it was hard as a rock ! They did give me a gift card and that was nice! This time I ordered the Coconut Shrimp Appetizer, it was cold. The sauce was basically coconut milk with a tiny bit of pineapples and to top it off the Coconut Shrimp wasn't that at all. It was regular fried prawns! Totally disgusted!!! No need to rectify because I won't ever eat there again!!!

When all is said and done, Red Lobster is the best! The unlimited choice of entrees cannot be beat. But best of all are the delicious savory garlic biscuits that just melt in your mouth and call for more. Three cheers for the Red Lobster. The best there is!

Food and service is exceptional. Staff is helpful and knowledgeable of the menu. The restaurant is always neat and clean.. Restaurant is handicap accessible with very clean restrooms. To go ordering is very good and they check out accuracies of your order before you leave.

The manager and team associate were very considerate and accommodating on my last visit. They made sure we were aware of the Monday special with all you can eat and then take home the rest. I don't eat there often, but it was very enticing to return.

Great service, good food and great atmosphere!. Very clean parking lot and well groomed front of restaurant. Bathroom were very clean. Waiting time to be seated was less than fifteen minutes. The prices on menu were very affordable.

Great place to eat for great seafood. Service was really good. The place was really clean. Would recommend Red Lobster for anyone that likes seafood. The one I ate at was in Johnson City Tenn And Lexington Ky. Both are really good. The prices are not bad for good seafood.

We've continued to give Red Lobster an annual try and ALWAYS come away with the same impressions. Poor quality food, bait-and-switch menus. If you really want a fresh Maine lobster, get the credit card ready for some damage and your palate ready for disappointment.

Red Lobster is the same no matter what city, so I always know what to expect -- which is good food, reasonable prices, and fantastic cheese biscuits. We select this restaurant chain when given a choice. Would recommend it to all.

Not as good as it was. Food not as good. Server had more tables than she could take care of. A couple of the guys got the all you can eat shrimp, first order was good, then the waitress was so busy, we said to hell with it and left.

The customer service was excellent, our waitress was very nice and helpful, the food was good and great quality, nice atmosphere. The wait wasn't too bad to be seated, but the time it took to get our food took a little time. The staff were so to come over and sing happy birthday to me so I must say overall it was nice.

I have eaten at Red Lobster many times. The people are very friendly, the service is great and everything I have ordered has been delicious. The quality of food is very good and the portions are big. I usually go home with leftovers. Their prices are very reasonable and I recommend this restaurant.

Red Lobster has a diverse menu and periodic specials that are always delectable. Red Lobster rolls are the bomb. It can get costly but then lobster is. We live in the desert so a taste of the coast we live in is always welcomed.

Great place to have dinner. We also enjoy the to-go on a rainy night. The service is great the employees greet you with a smile. The food is very reasonable and taste great. There are several locations available.

I visited the Red Lobster in Harlem, NYC. While the wait staff was friendly, I found the food to be very salty. Also upon entering the restaurant, the flooring seemed dingy and dirty. The glass doors were not clean.

Uber advertised Crabfest?... Invest in some actual crab! Also, you may be busy but you still need to CLEAN the restaurant! We waited for a very long time to be seated and when we did get a table it was... disgusting.

Build one closer to me. Love the food especially the scallops and coconut shrimp. The biscuits are so good. They melt in your mouth. Love the fun and tropical drinks they serve. Always enjoy going there. I just wish it was closer.

Red Lobster is the best quick food restaurant to go from quick bites to full course meal. This is a real nice place for a date to a full family reunion. I love going there their biscuits are great. From up north to down south Red Lobster is the best.

We really enjoy eating at Red Lobster! They have an excellent selection of seafood, good-sized portions, reasonable prices and exceptionally friendly wait staff. It's our favorite restaurant to spoil ourselves on more than just special occasions.

Love going to Red Lobster. I can always get a variety of food to fit my taste buds. The staff are always so friendly, professional, and always make sure we have everything we want and need. Love me some Red Lobster!

This chain like many others hire so many uncaring people who will serve you very poor quality food cooked in the worst way and awful customer service to make matters worst. Cleanliness is extremely important to me upon walking into any establishment and more importantly while eating no one wants to smell a sour carpet.

Found that the quality has really gone down in the last few years. Very disappointing. Service is essentially non-existent. Last visit found hair in 2 entrees. Salad was wilted. The scallops however, were very good. This is just one restaurant though. I hope it is not indicative of the chain as a whole.

Meal was cold, vegetables not cooked, potatoes was not dressed as requested, Manager not pleasant at all. Did not care our order was not up to standard expectations for Red Lobster. When we told the waitress about the dinner plate she went and told the manager who just sent her back to us with no explanation. Manager after came over and asked what’s the problem even though she was already told by waitress. She said she would take the price off the toppings off the bill from the potatoes, once we got the bill there was no deduction on the bill at all.

Prices were high high, especially for lunch. No lobster available on luncheon menu so had to order from dinner menu as I went for lobster. Only thing available under $30 was the poached lobster on the comb plate. Unfortunately, the poached lobster was overcooked and the scallops were, I believe, actually stingray wing cutouts... too uniform in size and shape to be real scallops. Shrimp were quite small.

Red Lobster provides the best fresh seafood available in the middle of Iowa. The food is prepared with care and I’ve never had better seafood anywhere (that includes lobster and shrimp) on several vacation in Maine, Massachusetts and other east coast restaurants.

I have always enjoyed Red Lobster but over the years the quality of the food has changed. The menu selection is very limited, and my experience in the restaurants weren't always the best. I have experienced going to the restaurants and seeing a lot of dirty tables and short staffed. I have experience long wait for food even when the restaurant was not busy.

Too expensive for the quality of the food as it is not all that. The shrimps are below par. The biscuits are the best thing on this menu. The servers are grade depending on who you get. Not a fan of Red Lobster.

Red Lobster is a hit or miss. Sometimes the place is clean and friendly, other times not so clean, and not so friendly. The food is usually consistent, but I think it is overpriced. Very fattening with a lot of food additives that I react to. It's not my first choice of a restaurant by any means, but if others want to go there, I'm willing enough to eat there.

Don't go to Red Lobster often because it is a bit expensive and no locations near us, but have always been very happy with the exceptional food and service. All in all, a good value for the quality of food you get. Also, great atmosphere.

The worst experience my Friends and I ever had. Not one out of 5 of us had an acceptable dinner. Everything went back. Overcooked Lobster. Med. Rare steak came out charcoaled and totally well done 3X's! My other Friend's shrimp was like rubber. Service was a disaster. It took us over 2 hours to get all our food and we couldn't find the Waitress most of the time. She never once asked if we wanted refills on our drinks. I received a gift card for Red Lobster for my Birthday. I am afraid to go there to use my gift card, because I fear the worst.

Some restaurants are SUPERIOR for customer care. Others are poor. INCONSISTENT customer care. Some managers and staff are super customer care, others are a real challenge. Our favorite branch greets us by "WELCOME, great to see you again."

I feel like it's a amazing place with amazing employees. Food is always fresh and hot. Employees greet and check on customers throughout the time that they are there. Great experience each time!! I love the taste of the butter they make.

Never value on Monday. The supply is always limited. Never appears as you ordered. Rarely the same as in the advertisement. Management is just t like the food – hard to find and even harder to taste. Contacted the store. Never get a straight answer. Customer service is usually pretty good about making a bad situation right.

Their food and service is excellent. Every time we have ate at that restaurant we were very happy with everything. The staff was excellent. The restaurant was very well maintained. The manager was great.

Red Lobster has a great selection. They are very creative with their menu. I love the cheddar cheese biscuits. This is a great value for your money. I love the lunch specials. The customer service on the other hand has a lot to be desired.

Red Lobster is very customer focused. I have always enjoyed great meals with family and friends. Highly Recommend. Go to Oshawa and Peterborough. 100 hundred words to describe a restaurant. Good Luck with that! I have put my thoughts down and that should be sufficient. I think Red Lobster is a fantastic family restaurant, what more can I say.

The service was great. Quality of food excellent. Love those buns. Wife like Red Lobster. Happy wife happy home. We have tried The Keg but the price is higher.. Milestones downtown was very noisy and same price as Red Lobster. We found it very convenient. Great service. Very consistent on food quality. Did our 50th anniversary there.

Keep getting main course after salad has just been served. This will happen almost every time I forget to tell waitress or waiter to allow some time to finish salad before serving main course! Other than that meals are quality in taste and quantity.

I always look forward to going for Red Lobster for two reasons. It's usually a celebration and it's my favorite place to eat. My mouth starts watering as soon as I get in line. I cannot wait to sit down, get my menu and order my food so I can get my salad with my wonderful shrimp vinaigrette salad dressing. It's the best. Served with my Red Lobster biscuits and then of course followed by whichever one of your great entrees I decide upon. Thank you Red Lobster for making our celebration even more wonderful with your delicious food and wonderful customer service. Thank you Red Lobster. Thank you very much.

Going to Red Lobster is a treat! I reserve it for special occasions most of the time...or when they have the all you can eat shrimp or the lobster special. They have tried new stuff all the time...always good but some I miss.

Red Lobster Beachwood, Ohio. My college graduation day 12/14/2019. Long Story Short: Ordered crab leg platter. The crab legs smelled awful. (tasted outdated, unclean and unseasoned) Asked to see a manager. Woman manager came out and stood over us with a sarcastic look. Was not genuine at all. Asked manager to smell the crab legs. She said no. Offered a discount which was not a discount when the bill came. Bill still included the cost of the crab leg platter. After reading the some of these reviews, I will never patronize any Red Lobster establishment, Ever!!!

We have had several birthday dinners at Red Lobster and it has always been the place we want to go to for a high end dinner. We have had more good than bad, but the few bad for the price makes us think twice before we go to dinner! The last trip was great!

I like the way we are treated and the food is always hot and fresh, I love the coconut shrimp and its sauce. The lobsters they serve with the specials are too small. The biscuits are the very best in the world.

I like Red Lobster a lot but the prices are so high that you can only go a couple times per year. It's too bad that they've priced themselves into a space where people only go on special occasions. Olive Garden has good food too and it's much more affordable.

I really love that restaurant for a big menu selection of seafood and appetizers. The bread and salads are delicious. There are several locations around any city in USA. And also the prices are very good for any consumer budget. Anybody can enjoy all meals and delicious desserts.

Red Lobster never disappoints and my family always asks to go there. We always get good service, even when they are busy. Their biscuits are soooo dang good! We typically frequent the one in Alderwood.

For starters when we got there they did not have our name on the list when we did a call ahead hour before. We ended up seeing our name wrote down on a piece of paper beside them. When we get to our table then finally get greeted we give our server Maureen ** our Drink and appetizer order. For 5 of us our Appetizers beat our drinks out. Then we also learn one of our appetizers out of 3 was forgotten about. We had to ask a host for silverware. Hour later never got no refills, no bread, no salads. Went to speak with manager Joseph Which was apparently on the cook line. Salads came out no tomatoes. Still no refills or bread After we spoke with him he goes to the kitchen and you hear our server screaming talking very loudly where we can hear hear.

I visited Red Lobster. The food was awful. I was very dissatisfied and upset bc I have always loved red lobster. After myself and whole family got food poisoning I called corporate yet never got a call back. I was giving a 100.00 gift card by the manager after the GM told her to only to find out the gift card she gave me had 0.00 balance. Looking at the receipt with the gift card the numbers did not even match. I wish I could upload a picture however this isn't a option here. Not only was the manager ** out. She stole my 100.00 gift card and gave me one that was never activated. I spent over 500.00 that night bc that's where I wanted to go after my ceremony to only have my big day completely ruined. Thank you red lobster.

I have been to Red Lobster many times. The last time I had the fried fish and it was dried and hard like frozen fish you would buy at a low quality place. Today I had the fried shrimp and again it was dried and tasteless like something you would get at a fast food place. Biscuits were great but for the price they charge for food like that - never again will I go there. I will take my business to Pismo's Grill.

I was on the phone waiting 10 min to place a to go order to save some time. Arrived there and STILL no answer. I went to WAIT to place my to go order and that took another 20 minutes because the girl thought that I was with the guy who place an order ahead of me. WHY did she ASSume we were together? Because we were talking. ARE YOU KIDDING ME? I waited 10 minutes and did not get my order. I left. I went there for the Veterans Day special. I WILL NOT EVER RETURN. I've had terrible customer service there before and complained and the manager asked me to come back. Well, I came and I left. What a waste of time.

My grandson and I went out for lunch. After leaving Applebee’s we decided on Red Lobster my grandson's favorite place. Bad decision. Parking lot kind of empty. That was an omen. Went inside and was immediately taken to the dark bar lounge. My grandson is African American and I am Italian so we immediately thought discrimination. Another employee wanted to know who sat us there. I asked to be moved into a lighted room at a booth. Waitress was nice. There was a long hair on the table. I wanted to leave but grandson didn’t.

We have always ordered fried flounder when we visit the Red Lobster on Noland Road, Independence. On this visit, they no longer had Flounder on the menu. Apparently Corporate or Manager choice to sub it with another type fish that was nowhere close. My wife ended up ordering the Fish and Chips, (Cod), which ended up being nothing special. I ordered the White fish, (Pollock) which also was nothing to brag about. I also found that out of the three pieces I got with my order, 1 was like a piece of rubber. My baked potato was ordered with butter, no sour cream. Came with, yes, sour cream.

Overall, the servers need better training at this locstion in regards to being attentive to customer needs. The Candler Road location has been known for being one of the most professional restaurants for over 30 years. Unfortunately, it's becoming known as being incosistent in serving quality food and lacking competent staff overall, The turnover rate is extremely high. My family has visited this location once a week for several years. The evening staff is the worst and some servers apoear to be overwhelmed with serving larger parties of 4 or more. The unforrunate thing is that it shows in their lack of concern for simple tasks of refilling drink orders in a timely manner or not caring if food is served hot,

Cold, toughness, small. Not worth the money. Rip off quality vs product. Can do better at fish market in grocery. So sad. Never order again. Paid over 80$ for what a small pick of very cold fish. Not worth it. Very sad.

The location is Greenville TX, Oct 9, 2019, 11:10 AM This started upon entry....no one there to seat us. Eventually someone showed up and seated us. "No booth" we told her but no tables were available so it was a 1/2 booth, table, and two chairs. The only section of the restaurant that was open was quite small and the few tables were taken. OK, no biggie.

I was so excited to try the lobster pizza when I received my birthday reward. I am a diabetic so the deserts were out so I had a choice of lobster pizza and a petite lobster and shrimp roll. I went with the pizza and regretted it almost immediately, there were so many tomatoes on the pizza and I can’t eat tomatoes. There was very little lobster that I could taste but the worst thing was there was hair under my pizza. I don’t know if I will ever go back the Red Lobster in Federal Way, WA again! This was a horrible Birthday Dinner!???

On 2/15/19, myself and a former coworker went to this location for lunch. We both told Tiffany the Red Lobster Waitress our allergies. I told Tiffany that I have allergies to fresh tomatoes and my former coworker told Tiffany her allergies and she has an ** for her allergies. Tiffany told us both that she will make sure that we both were not in contact with any of the foods we are allergic to. I understand, that Tiffany has a job to do by serving others. I seen Tiffany serving others salads with fresh tomatoes, but I did not think that she would use all precautions to make sure that I had no contact with fresh tomatoes.

I have not been to Red Lobster in a while so when I had a little money to do it I thought I was going to be as happy as use to be when I went to Red Lobster on regular basis. I ordered the King Crab dinner (it was overcooked, rubbery, semi-warm)- I had to request more butter. The broccoli was overcooked - the baked potato did not have butter but it had a lot of sour cream. The only thing good was the shrimp linguini. I WILL NOT BE GOING BACK TO RED LOBSTER EVER AGAIN. Nobody wants to spend their hard earned money for lousy service and food. What kind of people do you have working in the kitchen.

I went to the Red Lobster in Vestavia Hills, AL for their advertise Endless Shrimp. It is not Endless Shrimp, they told us there is a limit. After several refills we were told we could only have 2 more refills. False advertising. Also the kitchen was very slow and I had to ask to have my glass refilled.

Ordered white fish. When it came out, it looked just like tilapia. I was told it was flounder by the waitress. They consider any fish with a white body to be white fish. I think this is false advertising. My husband and I had planned to share the meal, but there was hardly anything there. Son-in-law ordered a dinner that included crab legs. No utensils were provided I to get the meat out of the shells. Everything tasted fine. Jjust not at all what I thought I was getting nor what I paid for.