Chick-fil-A Reviews

Well, I usually visit this location. It's clean and I like the employees. I really like the idea of the drive thru, but we sat there over 20 mins. I'm not really sure of the complication, so could be customer error. I will Visit this place again, just wish was opened on Sunday.

Chick-fil-A is an awesome place to eat. I usually get the original fried chicken sandwich (no.1) but I don't eat the bread. I'm on a low carb diet. Or I get a market salad, which is very tasty.

The restaurant is always clean, the help is welcoming and the food is great. The menu selection is awesome with great choices for everyone. We have to drive a distance to get to one, but it is worth it.

I choose Chick-fil-A regardless of the city because these restaurants are consistent. Always there is a person cleaning tables, offering additional drinks, and generally being of service. Always I find the restaurant clean with high ratings. Personnel obviously receive great training because all are clean, friendly, and knowledgeable regarding menu options. I believe the prices are competitive with major restaurants that are not necessarily fast foods, the food is good, and the food presentation is attractive. Beyond that, service is fast so I can be on my way quickly if I need to be.

Chick-fil-A seems to be the most organized, fastest, pleasant, considerate, clean. I also like that they don't open on Sundays, even though it is an inconvenience when I'm traveling.

The food always fresh and arrives at your table hot. The service is great and the employees are friendly. Never had a bad experience at any of their restaurants.

Always clean, courteous and friendly people working there. BUT I would love to have a fine cut coleslaw and the carrot salad brought back. I think Chick-fil-A is the standard by which all other fast food restaurants should be graded.

No matter which restaurant, the staff is pleasant, thoughtful, considerate. The food selections and taste are always on point. Now they've added rewards, it makes it even better to visit.

Kindness, courtesy, clean restrooms and other areas. Warm welcome, willingness to assist. Friendly atmosphere. Family oriented, clean and neat appearance, kid friendly too.

Today I had a bad experience in your restaurant inside the Montgomery Mall. Two persons taking care of the orders. The old lady who took mine had hearing problems, so I repeated my order three times and she acknowledged it. She got distracted getting the soda and forgot to add my second sandwich so I reminded her about it and she repeated the whole order. She gave me the order incomplete. When asked about my second sandwich she raised her voice and told me "You did not mention it". I said to her: "Yes, I told you three times and you said I hear you now". She already was upset and immediately started yelling at me "my mistake, here is your sandwich FREE OF CHARGE, YOUR SANDWICH IS FREE OF CHARGE BECAUSE I DID NOT HEAR YOU!!!"

My family and I love this restaurant. The service is great and the employees are friendly, respectful and you know when you encounter them that they have been trained professionally. My grandchildren love the waffle fries and nuggets. I love the fresh salads, they are not only delicious but very healthy. You can definitely tell the difference between Chick-fil-A and other fast food chains.

I enjoy going there because people working there are friendly. They always put customer first. Especially when we are on the road we always look for that chain. The food is tasty.

I used to like the cleanliness and good quality chicken in this restaurant living in NYC and visiting NJ chains. The Cape Coral chain on Pine Island is dirty and food was not served hot.

Today, I had ordered medium fries and a cobb salad with avocado lime ranch dressing. Well, sad to say, today's order was not good. The fries were overcooked by a great deal. Almost like they were doubled cooked. If I wanted chips, I would buy potato chips. Yep, that crunchy. Plus, I have a salad without avocado ranch dressing. They never gave me the dressing. Who does that? Ugh, I wanted dressing with my salad. Since the fries were bad, I am afraid to try the salad. Will I go back to this store? Nope, not going back. I just started working after being out of work 14 months and trying to find a steady lunch place. Scratching Chick-fil-A off my list of favorites. I was at the store on Tuesday, 28 November, 2017, at 12:02:12 PM.

For a fast food restaurant, They are always so helpful, including getting drink refills and taking my tray after I have completed my meal. They are always willing to correct any mistake or even trade the drink when I didn't like the way one drive I tasted. All with a smile... Excellent customer service with very tasty food!!!

Food is usually cold when served, limp waffle fries are a menace. Chicken sandwich with pickles is quite unimaginative and blah. Having to scour the store for straws, salt & pepper etc. is a pain.

I love this food chain. The people that work there are incredibly polite and they listen to you when you go make an order. They help you. They don't ignore you.

I have visited several Chick-fil-A's in several towns and all have exceeded my expectations. The food is delicious. The people are friendly, courteous, and respectful. The dining area is always clean, which means a lot to me!

Chicken too much pepper on it. Can't have pepper. Don't like pickles. They leave a taste of pickle juice on it. When you pick the pickle off. They don't like to leave them off.

I usually go with my granddaughter, so she can play in child's room. Why did they remove the sign "Do Not enter if you are taller than this"? Some older kids are bullies!!

Chick-fil-A is our go to for a quick, delicious and quick meal - near home or on the road. We've looked for their sign for several years and have never been disappointed in the product, the restaurant cleanliness or the employees' performance. Their food is reliably good at reasonable prices and we have never encountered an issue in the many times we have visited them.

Take-out only - 2 plain chicken sandwiches and 1 fries which I share with my son as portions are large. It's an expensive and tasty lunch and always perfect! Btw, I byo water and mayo is free...

It's a pleasure to eat there. They treat you with respect. The food is always fresh and hot. I do wish they had regular fries instead of the waffle ones.

Enjoy Chick-fil-A; but expensive. Kids' meal are very expensive and kids' chicken nuggets are very small. But the chicken sandwiches are very good. Need more restaurants, especially in Beaver County, PA.

I like the grilled chicken sandwich and their cottage fries - consistently always fresh tasting and fries are crisp. The servers are courteous and fast too.

Love the basic chicken sandwich. Outstanding. The fries are tasty, and the choc.chip cookies are like home made. I am disgruntled about the cole slaw and chicken salad sandwich being discontinued, Those were sooooo good. The customer service is top of the line. The employees are welcoming, cheerful and polite. It's a pleasure dining there.

When I heard that we were getting a local Chick-fil-A franchise I was pumped. So when that day finally came when they decided to open the establishment, I took me, my wife, my kids, and the in-laws. Service was the bee's knees and they really had some great chicken. The food came out real quick and fresh as promised and there was even a nifty little play area for my offspring.

I do not care for marinated chicken or anything fried. The manager that use to run this Chick-fil-A in Millington, TN is no longer in Millington. Since he has left this has caused lack of cleanliness, lack of friendliness and quality is suffering.

This restaurant was overstated and when I tried it, I was totally disappointed. The chicken sandwich did not meet my expectations at all, it was tiny, flavorless and filled with mayonnaise... Yuck!

Used to be a regular at Chick-Fil-A... Always had the Oriental salad - which was suddenly discontinued without warning. Stopped going for quite some time until I heard that they had the Oriental salad back. I returned - and was a 2 to 3 time per week customer. Then suddenly... They discontinued it again! I'm NOT going back. Chick-Fil-A's Oriental salad was the BEST fast food salad on the market... But many of these fast food places discontinue their outstanding items for no apparent reason. It's not like it didn't sell. It was brought back the first time because of the outcry from unhappy customers. Also their chicken is mediocre; I much prefer Popeyes chicken.

I always try to go to Chick-fil-A if I'm out & need to grab lunch. They are slightly more expensive, but do not mind paying a little bit more for better quality food, corporate integrity & a company that honors God in its business style.

No matter the location, the workers are always polite and friendly. I have never had a rude or lazy person take care of my order. If you dine inside they walk around asking if you need anything (refills or condiments). They continually keep the place clean.

Love my Chick-fil-A. Breakfast, lunch or dinner it's great. You can always count on a great meal and friendly people. Clean tables and clean bathrooms...

Have used the one at Liberty, MO. Always clean and appealing. Their employees are more than courteous and friendly. Never have made errors on my order and the food is great!

Chick-fil-A has nothing but quality food! Their employees have all been kind & patient, no matter the circumstances! They get so busy that they have had to build 2 drive-thrus & took orders by employees walking up to the cars - just to make sure everyone was taken care of in a timely manner - with a big smile on their faces, on top of that!

Chick-fil-A is far most the best professional and customer service oriented Restaurant that I know. No matter what state, city I have had the privilege to visit, their professionalism, politeness, customer appreciation have not changed. The most pleasantness I've observed. The employees are so respectful, delightful. I never seen this professionalism in any 5star restaurant, not ever. Oh, and the food equals to this. When you go to a restaurant and the employees are courteous and professional enjoying their positions and the food is great, that's 100 stars.

Aside from being forced to listen to Christian worship music while eating, the sandwiches are good and the customer service is great.

After arriving home we learned that half our order was missing. Immediately we called the restaurant and requested a refund or replacement but since we live far a refund would be better. We were told "we are busy right now, someone will call you back." Two days later we called back and were told "the girl who responds to these issues only does so on Fridays and Mondays so she probably call you Monday." Waited four more days. Called restaurant again, we were provided a number for "Cynthia." We called Cynthia at 2 pm, she picked up the phone sounding half asleep, failed to identify herself, and laughed at me when I asked if she was really the manager. I chose not to continue speaking to her because she sounded asleep and was whispering. This was a terrible experience and we would appreciate a full refund.

Always good food & service. The price of some of their items is a bit high, but that is not a deal breaker. We usually get the Southwestern salad and I get the spicy chicken sandwich.

I Love Chick-fil-A. The Sandwiches are fabulous! Chick-fil-A's spicy chicken sandwich is perfect - not too dull or too spicy and Chick-fil-A's milkshakes are great - except when they run out.

I've been to Chick-fil-A only a few times and at just 2 locations - all with my grandchildren, who seem to love it. It seems a bit more expensive than the average fast food restaurant. But the food is consistent - above average. At all times it's crowded and we often have to wait for a table. But the kids don't seem to mind so I tolerate it. If I went alone I would always use the drive-thru. If CF were near a McDonalds or a Burger King, I personally would choose Chick-fil-A.

I gave up fast food a while ago because of all the chemicals that are being used but I find that Chick-fil-A is the only place that their chicken tastes like my mother use to make. No fillers just the real thing. It actually tastes like chicken, the kind that you don't have to put condiments on to get flavor.

The staff is trained well -- they are courteous, helpful & very polite. The food is # 1 -- I have never had a time where I thought it was not as good as the last time. Food is excellent, well made & good portions.

Great food and the customer svc is top notch. If the owner would just learn to keep his thoughts on social issues to himself, I might eat there more often.

Chick-fil-A has good food, but on the high end price-wise. Service is far above other fast food restaurants. Wish they would bring back their carrot & raisin salad; it was a great side option.

Chick-fil-A has excellent food at reasonable prices. Always clean and friendly service too and there is something for everybody on their menu.

I enjoy Chick-fil-A because of the value and the quality of the food and service. This along with their new family meal option is a deal too good to pass up.

My friend got crowded in line and the cashier didn't notice. One of the other workers noticed and took her order right away. He gave her a free meal and apologized. They also always give me enough sauces :) and I don't even have to ask.

Chick-fil-A is a family restaurant. Their sandwiches are delicious and if there are ever any mistakes made (very rare) they handle the problem quickly with a genuine apology. The restaurant is always neat and clean while the lines at the register are always orderly, they don't allow people to get in front of anyone who was already waiting in line and they do it in a classy way... not by being ignorant. The manager actually watches the cars in the parking lot (I should know because I got caught driving in the wrong direction and was met at my car by the owner/manager informing me that he was concerned not only with my safety but the safety of others. Once again this was done with class.).

The Dothan Alabama location is awesome! Great food, great service, clean!!! This is the only location near us, they are always busy, but that does not deter this location from doing an awesome job!

The customer service of handling the volume of customers with quality fast food can't be matched anywhere else. Employees are placed in parking lots to direct traffic and allow customers to hang out of parking places is not found anywhere else.

I had a promotional coupon to visit a newly-opened Chick-fil-A location. I ordered a "basic" chicken sandwich, with fries and it was awful. The bread had no consistency, was flattened-out, the chicken "thing" in the middle was unrecognizable as such, and it was greasy, as were the fries. Never again.

They are always are fast, fresh, and friendly. They have a person to clean and refresh your drinks which is nice and they help you order through the drive to go faster.

Food is excellent and when busy, they have extra employees outside in drive-thru taking orders to help speed up the process. Employees are always pleasant.

The crew was courteous and very efficient. Great menu items and good delicious food, blessed company. Will try and visit as often as I can and will recommend Chick-fil-A. Thank you!

The staff was very courteous, the area was clean and the food was prepared in a timely manner. I also like that they make suggestions for items I never tried.

Chick-fil-A is a good restaurant for an occasional “I don't feel like cooking days”. Good for a quick meal or when you can't decide what to make but I wouldn't make a habit of it.

All of the restaurants I have ever been to have all been great. The food is always hot, made right to my order and the price is great. I highly respect their religious beliefs and especially for closing on sunday.

Always a smile and greeting on the first face I see! Always friendly and on time and so polite! Every store I have visited was clean inside and out. Good food and the menu is nicely presented and easy to see and read.

The food here is very good and seems to be top quality. The fries are not the type I like but were ok. But I feel that the food is over-priced for the amount you get. Was surprised at the cost of the sandwiches.

The food is always hot and FRESH and you always get your food FAST. Everyone is dressed correctly and cleanly and are very polite. The stores and bathrooms are always clean.

This is one of the better fast food places to eat. Their customer service is BY FAR THE BEST... Their food is always top notch. I look forward to going there.

I eat at Chick-fil-A on and off as there is not one near me. I love their wraps. There were about 8 of us that went on this past visit. They were very attentive to their customers' needs. Highly recommend them. The only thing I would like to see changed is for their menu font is way too small for the visually impaired like myself. I just knew what I wanted when I went in. If had been anything new I would have not known. Normally I would have asked but it was during a busy time.

Customers are always #1. So many restaurants are lacking. They call me by name, very personal. It's also a Christian company and I like that. I love Chick-fil-A.

I had never been to a Chick-fil-A until I bought a second home in Arizona. My first impression was how efficient they run their drive thru especially considering how warm it was outside where there were expediting orders. We got our food in a very timely manner and the people there were all very friendly. The food was delicious but even if there were some issues, the friendly faces and fast service would have probably won over and still would have me coming back. There weren’t any issues and have been back many times in the last 3 years.

I thought the food was delicious but a bit expensive. Get what you pay for. Lots of people were there so I guess that says a lot. Best to get there very early or you may have to wait in line. They need to get more cashiers.

Their chicken sandwiches are the best that I have ever eaten and their prices are usually a bit lower than similar products of lower quality at other places. The one near me has greatly improved their service times by adding people outside, at peak times, to take orders and payment. This moves the drive-thru lines at a rapid pace.

I was quite surprised. The whole restaurant was very clean even though it was already 7:00 P.M. Every associate was very professional and polite. Our food was served hot and it was perfect.

Always helpful, courteous and informative. Dining area is clean and orderly. Always busy, never in disarray. Good sign of a great restaurant. Excellent experience and great value.

I love the bacon egg and cheese biscuit. I found out McDonald's doesn't use a real egg and Chick-fil-A does. The biscuits are always fresh. Convenient drive thru.

The few times I have been to Chick-fil-A have been phenomenal due to the amazing customer service and food quality. The employees make you feel as if you aren't at any other fast food restaurant and the natural flavor of the food is unlike any other restaurant of its kind.

My whole family loves Chick-fil-A. I think the quality is excellent. The only con I would give is the selection. This is however, one place I can go and everyone in my family will be satisfied.

If all one wants to choose from is chicken, this is the place to go. I hope they come up with some sandwiches that feature bbq, or other spicy products.

This chain has a great menu with terrific meals and has a great reputation with customers. Just wish it was open on Sundays but have to respect their religious values.

I have literally taken my children to Chick-fil-A restaurants their entire life. They are now 30 and 31. I usually go to Chick-fil-A and either get a chicken salad sandwich meal or I get the chicken salad sandwich in containers and take it home. Imagine my grief today and my husband and I went to go get some chicken salad sandwich meals and we were told that it been permanently removed from the menu. Really? The reasoning they had been given to tell customers was that they were updating the menu two new flavors. Now we have bacon chicken with cheese that's a heavy greasy blah! Now you're looking like you're Carl's Jr.

The chicken is always juicy and I am never disappointed. The employees are very respectful and friendly. One of my favorite places for a quick chicken sandwich.

It would be nice to have deals on food from Chick-fil-A. My family loves the food, but it is just so high priced for us to eat there. Family of 6 children and mom, dad and grandmama. We love Chick-fil-A.

I went to the drive-thru at Eastern & Ion in Henderson, NV. There was an employee outside at the drive-thru to assist customers. Before I ordered I asked him 'Do they use MSG in their food?' He didn't know what monosodium glutamate was so I asked him to ask a Manager, he did, and they didn't know either. I ordered their spicy chicken sandwich. When I paid I again asked, "Does this sandwich have MSG in it", he didn't know. When I got home I looked and they list MSG as an ingredient in their sandwich. I had to drive all the way back to return it. They need to educate their employees. Can't believe they use MSG in their food!

Very polite employees. Orders are fast and correct and good is great. Diner is clean and so are bathroom. The only negative is that they aren't open on Sunday.

Chick-fil-A is a great restaurant. My complaint about their menu and food is the spice. I can only have their original crispy sandwich and I love their icedream.

Chick-fil-a is one of the cleanest fast food restaurants that I have eaten in. The employees are sweet, polite and respectful. If you love chicken (not my favorite) it is really good place to eat. We often take the grandchildren there. They love it.

To date, every one of their stores has been super clean and always have exceptional customer service. The food is always good but it is truly about the customer service that sets them miles and miles apart from the rest.

The service is pretty good usually, the drive-thru's busy using most of the time so you got to wait on that that's just lunch time. But the employees they are good to you with the food and delicious and can't go wrong with chicken and had him cater a graduation party and they did awesome job. I have kudos for them so Chick-fil-A to me is a very good restaurant even though it's fast food is still a little healthier than others.

Great customer service and value for the dollar. They offer a couple of "healthy" options for me and the rest of my family still get their fries and sandwiches.

I enjoy Chick-fil-A's atmosphere, cleanliness of their stores, restrooms included, and of course their sandwich! The atmosphere is great as is their service. Cashiers along with their personnel are trained well.

For a fast food chain I top Chick-fil-A off as one of the best for quality, selections and service. With that why would want to go elsewhere? I like them over other fast food places.

Wonderful chain! I've never had a complaint about food and it was great they brought back the original bbq sauce too. I wish they would bring back the raspberry vinegarette.

I like this good place. Kinda $$ but better food and always fast and get what you ordered. I like the lemonade but I wish they had more fries types. Overall, it's a clean restaurant and help out the community with projects.

AWESOME! We're always hanging out at Chick-fil-A. Wonderful place to hang out. My family and friends love to hang out here on Saturday's and I'm planning a birthday party next month.

We enjoy Chick-fil-A's chicken sandwiches and chicken nuggets. Their employees are also very nice and helpful both inside the restaurant and through the drive-thru.

I have never regretted a time going to Chick-fil-A. They have the best chicken and great customer service. I prefer their chicken over any other and I like how they think about their employees as well as for families.

Always fresh. Service with a smile. Clean, comfortable dining area. Fast drive through service. Chick-fil-A is one of our favorite fast food restaurant no matter where we travel.

We have twice tried to dine at the Chick-fil-A in Perry GA and both times they were mopping and closed patio before 9. We love to sit on patio on pleasant evenings. Part of dining room was also closed for cleaning and the tables available were dirty.

I had a coupon with no expiration date and they refused to accept it. I still purchased a meal. The girl at the drive through was okay and she went to ask the owner operator and he said no, they do not accept paper coupons any longer. I will be eating at Wendy's instead.

Usually I go to another Chick-fil-A... it is near my home. Recently, I stopped going there. The last day I went the floor was so dirty and sticky, I was in a state of shock. My experience with Chick-fil-A... has been wonderful. I observe the managers always working just as hard as the other employees. At this particular Chick-fil-A... the floor was really dirty... sticky... as well as other problems... and the manager was merely standing around talking. I don't know what has happened at that Chick-fil-A, but... I won't go back. I don't recognize any of the former employees, as they have all changed. The atmosphere has also changed... from very warm to cold and uncaring. This place is near Rollins College in Orlando. I don't know the exact address. I think it is on or near Mills Ave.

After dropping 18 dollars on a wrap that had one teaspoon of filling and the store was out of regular chicken, only had spicy and the order was filled wrong and I didn't check so partially my mistake for not checking and my salad had a lot of the center of the romaine lettuce as a filler, soup was good that was the only positive experience.

I love my local Chick-fil-A because #1, they cook the best chicken sandwich of all the Chick-fil-A's. A good number of them know me by name, even though I moved, when I'm able to visit they still call me by name! Surprised to see any poor reviews on this page, with all of Chick-fil-A considered they deserve at least a 4.2 yet so many poor reviews have been allowed that they have a 2 star. Not true. So if you are new to the Chick-fil-A experience, try it for yourself before basing it on what other people say badly about it that haven't even met you. Hope that helps!

Went to my favorite restaurant and put in my order--wasn't until I got home that I didn't find the large soup I ordered--I know--should have checked before I drove away but I trusted you guys. Opened my chicken salad sandwich and guess what--there was about one scant tablespoon of salad on each side of the sandwich. There was more lettuce on the DRY bread than salad. So now I guess I will have to go to the Sonic next Door. You lost a good customer. I have my receipt for $8.82--definitely NOT worth the wait in line. Plus I was charged an extra $1.06 for the fruit cup which I thought I could switch out for the fries and $.20 more for the lemonade which I thought was included in the # 9 meal.

This Chick-fil-A location is horrible! The employees need major help! It's obvious no one is properly training them how to run a restaurant! The drive thru is always 20 cars long, wrapped around building, no matter what time of day! Every time, I visit my order is always incorrect! I order for my entire family and they stuff everything in 1 small paper bag! To cram 1 large soup, 2 fries, 2 8-count nuggets, and 2 sandwiches in 1 bag makes my blood pressure high every time I leave this sorry joint, my bag always ends up ripping and the food falling out! Quit being so cheap and use 3-4 separate bags so I can check the order and make sure all my food is there. This location is so bad it needs to be shut down, these children running the place need to be fired, they are rude (never apologize) and have no knowledge about customer service! I hope you get help for this location!

We placed our order at 7:11 pm. I had to ask for a manager at 7:27 to get our order. Everyone who seated around us received their food & begun eating well into their meals. I tried to flag the runner down. However; he kept ignoring me when I tried numerous times to gain his attention. When I saw what I figure was our meal being given to another table the gentleman sitting there, get up and walked to the counter with the salad that I ordered, I followed. Knowing that that gentleman did not open the sealed salad that I would take that, Since we waited so long. Trying to tell this to the very rude and disrespectful employee "Nas". He did not care about my concern, what I wanted to say how long I had waited or what food went to who.

I have visited your restaurant on Arizona Ave and Ocotillo Road in Chandler AZ three times and each visit the food was not hot, just warm. The temperature in restaurant was very cold also. I will drive the extra five miles to another location which serves their food hot and much better service. This is a new restaurant and needs better management. I overheard other customers complaining also! I love eating at Chic-fil-a but disappointed in this location near my home.

After a long day at work 4AM-2PM I decided to treat for lunch at Chick-Fil-A. The Spicy Chicken Deluxe Lg meal is what I ordered. It was a long line in the drive through and didn't move as quickly as usual. I asked for my cheese and veggies to be placed separate to avoid sogginess. I get to the counter and get my cheese/veggies in the container. I pull up to leave and realize the bag is very light. No chicken and bread! So I go back through the long line due to no parking at the outlet and tell them what happened. She tells me, when I get to the window to show my receipt for the correction. No apology from her or the manager behind the kid who gave me my food. Not to mention that he didn't even offer to exchange or replace the fries that were already cold now. IF YOU'RE GOING TO SAY MY PLEASURE, BE SURE TO MEAN IT AND SMILE. :(

Excellent Customer Experience(S) at River City Market Place. I am a long time customer to CFa. I am also a frequent customer since I'm a bachelor and a lousy cook! I also travel back and forth between Jacksonville, Florida and Greensboro, NC, several times a month. When traveling, I stop at CFa stores in Georgia, South Carolina, and North Carolina. The food is always the same. The service is always the same and the restaurants are identical. Great food! Great service! And clean and pleasant stores. But, it's true what they say, "There's no place like home."

I visited Chick-fil-A inside the Gadsden Mall Alabama And found that their customer service was the worst that I have ever had. I ordered A spicy chicken sandwich Combo Along with a kids meal. It took 11 minutes for us to get our order. I also wanted a cup of water And they charged me $0.50 And called it a refill. When I went back to get a refill for my drink They asked if I had already gotten a refill. Which I have not. To make all things fair I decided to go to Leeds Trussville In Pell City Chick-fil-A. At which I ordered the same exact things on different dates And I will give him a 5. They gave great customer service. They even acknowledged my name. So I went back To the one in Gadsden And ordered a meal in Pell City Chick-fil-A. It which I ordered the same exact things on different dates and I will give him a 5. They gave great customer service they even acknowledged my name.

I work in retail, and have been having a long day already. My boss gave me a gift card for Chick-fil-A so I decided to get a chocolate milkshake (McAllen, TX, Jackson Ave., #00563). I got there and there was no line so that already felt like things were going my way. Well, I ordered and the gentleman at the service window was so genuine and nice. He told me not to worry about the shake and wished me a merry Christmas. I was stunned. I have never been treated so awesomely at a restaurant before. I hope he has an awesome Christmas. And the rest of the place deserves kudos.

This morning around 7:30 am I went through the drive thru at Chick-fil-A Tinseltown Southside Jacksonville, FL location. Ordered cheese only no meat biscuit with a Diet Coke. Go around the corner take a bite it has egg on it. Turn around go inside to get it corrected. The manager recognizes me because the very same thing happened last Monday and several other times. I told her "I don't even know what to say. How plain can I be?" Do you think she would offer my money back knowing they have messed my order up multiple times? NO!!! Sick and tired of crappy service!!

I want to thank Chick-fil-A for doing an amazing job with their customer service! I have consistently frequented their business all over but especially Clearwater and Largo FL. They are consistently polite and offer excellent service in food and quality! They are also very active in our community and always offer help with free food for any events! You are a testament to what a "Christian" company is about! As for the bad press. I don't believe any of it! The media has an ax to grind with Christians period! They should take one page out of Chick-fil-A book for what "compassion" truly is! Thank you Chick-fil-A!

Last week on 11/18/2016, I ate at Chick-fil-A in a food court in Merritt Island Florida, where I eat very often. This day, I left my wallet on the counter as I was gathering my drink and food, going back up minutes later when I realized this. I asked if they had found it. They huddled together, then the manager told me that they had given away my wallet!!! Not looking inside to match up the ID... They just auctioned off my wallet... "whose wallet is this??" WHAT!!!

I visited your store on Saturday November 19, 2016, the Food was terrible, this is a first for me. I went thru the drive thru. I ordered (2) sandwich and they was both burn, and taste really bad, couldn't eat them, but I didn't go back the line was too long, and couldn't get a call thru. I wasted $7.08 and was glad I didn't order anything else. I am in Memphis, Tn Store # 00984 my order # was **. Very bad experience. Won't go back there.

I went into the drive thru due to my rush back to the office and ordered 3 separate orders. I asked for sauce for my chicken nuggets and did not receive that. The fries tasted like they took them and dipped them in a bucket of salt. I could not even eat them. But the other orders were also salty chicken sandwich and medium fries and the other 2 orders were 12 pc chicken nuggets fries and soda. I love your food but please be sure to add the sauces we request and be careful applying the salt. The customer service was great just the taste of food really surprised me.

I entered the store to purchase a sandwich and, the line was too long and I departed. As I walked across the parking lot I noticed the Manager, Donte ** approaching me from behind with a stick as if to assist me. I turned and warded him off. This particular manager had previously worked at Burger King about a quarter mile away. I had caught an Employee there making derogatory, racial remarks about ** people and made a formal complaint. Donte ** went out his way to express his disapproval to me about in obtrusively. I have no other history with him. It's my earnest opinion, Dante **, was upset that I made a complaint about a RACIST, ** women and in his mind harbored animus.

My children and I patronized the location on Bush River Road yesterday. As with all locations, the line at the drive-thru was long (due to the high quality of the food). But, the efficiency enabled the queue to move quickly. Upon receiving our order, the window clerk very cordially read back the order and inspected the contents to ensure our order was correct. Needless to say, the food was fantastic and much less in cost than people think. No wonder this company is so popular!

DON'T LET THIS HAPPEN TO YOU! Watch your CHIC-FIL-A ONE BALANCE on your Chick-fil-A app! I had $17 credit on my app account & it vanished into a $0.00 balance! Very frustrating. If you don't have a paper trail proving it, then they get away with it. Deleted the Chick-fil-A One app right after. Recommend not using the Chick-fil-A One app or put credit on your account in the exact amount of purchase right before pick up.

Chick-fil-A in Kernersville. I order the cool wrap for the second time which is my favorite. They give you the ranch dressing and I like the Chick-fil-A sauce. The girl always seem to get a attitude. I thought you can get the sauce you wanted. My food is always good just her. Thanks.

I shop at a store right behind a CFA in Brandywine, MD. EVERY TIME I go I get stuck in the parking lot waiting for CFA customers to get through the drive thru. It is absolutely ridiculous. I constantly wonder how these customers have an hour to wait in line for a chicken sandwich. What has our society come to that adults would rather sit in their vehicles, on their butts, and wait forever for fast food instead of going home, spending time with family and making a good home cooked meal?

Our local Chick-fil-A restaurants have the best customer service of any other fast food places, good food, clean stores. We were sorry to hear the coleslaw is discontinued. I read the reason was that when you add new menu items, like the kale/broccoli slaw, they have to get rid of something. The thing that is severely lacking in fast food menus is healthy, non-fried sides! We don't really need more choices in chicken, sauces, or more frozen drink options, we NEED MORE HEALTHY SIDE DISH OPTIONS!

I read the numerous negative reviews here and after eating literally hundreds of meals at Chik-Fil-A restaurants at many different locations, I have to believe that many of the negative reviews come from the LGBT community, having an axe to grind with CFA because of the owner's religious beliefs (which are not forced upon any customers). Out of HUNDREDS of visits to Chik-Fil-A, 99.9% of them have been pleasant experiences and great fast food. It is THE most consistent fast food franchise and if they make a mistake they always try to make it right. The properties are clean, the employees polite and the food is tasty. Chik-Fil-A is the BEST!

I couldn't believe how friendly and efficient the staff was, how immaculate the place is, and how good the chicken sandwiches and waffle fries were. Completely different experience than the other fast food places around here (SF Bay Area), where the staff is lackadaisical, rarely smile and act like they are doing you a favor just to take your order. Btw, the man in front of me at Chick-fil-A asked for Polynesian Sauce, so I did too, if you like sweet and sour, you will love it. Great place, we will return, I give it an A++.

I ate at Chick-fil-A in Bellevue NE yesterday. I ordered a Spicy Chicken Sandwich with lettuce. I received 1 limp very thin piece of lettuce, for which I was charged .15 cents. RIDICULOUS!!! They will never see me again!!

I found dirt and sand in my salad and my parents' salads. Now my friends tell me that Chick-fil-A never washes the lettuce. What kind of restaurant doesn't wash lettuce? I'll never eat another salad from them.

Visited the Chick-fil-A Swatara, PA location. I placed two separate drive thru orders. After placing the first order I waited in the drive thru line with 4 cars in front of me. Upon getting to the window and paying, there was a confusion about my order and they had to prepare it when I was at the window. I was then asked to pull ahead and park and wait for my order, which was 1 sandwich, 2 fries, 1 order of nuggets and a salad. I repeatedly asked for some Chick-fil-A sauce and after waiting 10 mins they brought the order and there was no sauce. After placing my second order through the drive thru, which was 1 chicken wrap and a order of fries I was asked to pull forward again.

Kfc is betterer!!! Put it in your food hole now! Seriously Chick-fil-A will give you autism. DONT EAT THAT TRASH. YOU'LL GET CANCER! Eat kfc and be a real **! (Arnold Schwarzenegger - "get to the kfc now!")

I travel for business about 3 days per week and stop anytime I see a Chick-fil-A. The place is always clean, they employ lots of energetic young people and the food is always fresh and hot. I also hate Mayor De Blasio of NYC so everyone should go to Chick-fil-A every week.

Fantastic service and Mr. Mark **, Hospitality Director, had provided the best service out of 97% of all places I have ever been a guest at! I will rate a 99.9 percent in service, and quality of food, and 100 percent in a clean detailed safe restaurant! Will recommend anyone in the Beckley area to stop, and eat clean fast service great food. The owner operator did a really good job in his selection of employment! Will come back as a consumer!

STAY AWAY FROM THIS STORE!!! On Wed. 3/24/2016 my friend and I waited about 45 minutes in the drive-through line and FINALLY placed our order. We had coupons which this store issued and I have used before without a problem. Upon coming to the window, we were told they no longer honor those coupons, despite having NO EXPIRATION DATE and this store issuing them. The woman working the window was as cold as a rock and about as friendly too. She had no compassion or apology and started to ring up the transaction without the coupons. NO THANKS!!! We went to Burger King... sailed right through the drive-through and found friendly staff, better food, and a store that appreciated our business.

I was surprised to read so many negative reviews (some of which were quite silly). I have eaten at CFA since 1975! I've eaten at locations all throughout South Carolina and North Carolina. My favorite sandwich is the grilled (or fried--yum!), and I love the chicken STRIPS. Their chicken biscuits are great for breakfast. Their wait staff is the friendliest of ANY fast food restaurant I have ever frequented. Thumbs up to CFA!!!

Your chicken salad sandwich you make now is horrible. When you used to toast the bread and do the old fashion chicken salad it was great. This sandwich tastes like rubber. Please bring back the old sandwich that was a winner, everyone liked it. Thank you.

I was one of the first one hundred persons on the 146 hwy franchise that attended the camp out, in which they were giving cards for a "year" free Chick-fil-A. That's the first false advertisement, it's only 52 meals. Second was that after the 20th meal they cancel your card. Then I called the customer service to ask the reason why, and the lady was extremely rude. After she said in a really bad tone that I have used all my meals she hang up on me. I SERIOUSLY think they can get sued for false advertisement if they keep on the same way.

Tuesday Dec 1 at approx 1 am my order was simple- 1 scramble well with cheese, white toast, bacon and coffee and scatter hashbrowns well. Told my waitress specifically how I wanted my egg [not a chopped up] fried egg and scattered well hashbrowns. When I received my order the waitress knew egg and hashbrowns were not even close to right. Egg was indeed a chopped up fried egg, hashbrown were damn near raw and the waitress knew this but served them anyway. I ask her "WHY?" She didn't know why. As a result I paid my check. Told her I'd never come there again. I felt like a lowlife scumbag for being treated this way as if I should have ate this meal, pay up and leave. I use to come to this location at least 4 or 5 times a week and no my food was only right half the time.

Ordered a large fruit tray --- 90+% just diced apples with about a dozen blueberries, a few mandarin oranges and a few strawberries sliced on top of the apples. The apples were also coated with something (I presume to keep them from turning brown) but it made them taste like hand sanitizer. >$50 for something inedible and made a very poor impression on event guests. Also ordered a large Chick-fil-A chicken minis tray ---- should be MICRO-minis -- ridiculously small and embarrassing to have so little food for event - Site said 3/serving!?! - should be at least 6+ per serving. We were scrambling to make sandwiches of our own to add to trays. Generally love Chick-fil-A and support them whenever I can, but this was horrible and inadequate -- 11/14/15, 10 AM, Memorial City Houston location. Lemonade was good.

I went to Chick-fil-A for the very first time because I would hear from people how good they were! Well, I will never go back. For one the price is outrageous for Cobb Salad 8.78 almost 9 and it's not freaking Cobb Salad you're getting. They will never get my business again!!!

I used to love eating the fried chicken garden salads. But my doctor told me wheat was making me sick so I had to give up the fried chicken. I began eating the grilled chicken garden salads which were made from a fillet cut into pieces. Pretty good! Now they have changed it to those horrid nuggets. Honestly these 'new' grilled nuggets are rubbery and have no taste whatsoever. I cannot stand them and have given up eating at Chick-fil-A altogether! I wish they would change whatever they have done. I tried the 'grilled' fillet, too, and it is rubbery and gooshey! Yuck!

Our Chick-fil-A just had their Grand Opening a few days ago (Niles Ohio). I had never eaten at Chick-fil-A so got in one of the Drive Thru lanes to wait. The lines were very long, and the parking lot was full, as happens at a new restaurant the first few days. I ordered a Chicken Club sandwich. I opened the box and thought the sandwich was upside down, but it wasn't. Both sides of the bun were smashed FLAT, dry and stale. The whole sandwich (except for the lettuce and tomato) had an odd smell and taste to it. I have never seen anything like it. And it cost $5.49! I am sure I was not the only one in all those new customers who got this kind of food. I know there was high volume (which they would expect), and many orders (which they would expect), but this kind of awful food will ensure that there won't be many repeat customers. The thought of going back there turns my stomach. Sorry Chick-fil-A. You blew it!

I went to the location 1-10 & Silber for a quick lunch pickup. After getting to my workplace and as I started to take a bite of one of the chicken tenders, I saw this disgusting hair sticking up out of the chicken tender. I never found anything before and to be honest I did not expected either. I called just to let the manager know, but as I asked for one, the person that answered identified himself as the manager. I explained my issue and he placed me on hold supposedly to allow me to talk to the girl that served me last??? He did not even ask for the order number or for the name of the the cashier on my ticket!!! I was not asking for free food next time or anything like it, just to let them know that I was disappointed and for them to be more careful! Do not take me wrong, I loved Chick Fil A. I guess it was just a bad day today... Bottom line, this review is not only for the disgusting hair, but also for the way the call was handled it.

I had the inconvenience of visiting a Crystal City VA location, just for a sandwich -- quick in, quick out. Was told I could not get lettuce or tomato on the regular spicy chicken sandwich by the person who waited on me. I didn't think that sounded right and was too tired to quibble. But, why is this place "fascistic" about what the customer wants and then charges EXTRA for toppings??? I then asked for extra pickles. After standing around for 10 mins, for one chicken sandwich?!?? Pressed for time, I left. Got all the way home. The chicken was over-fried, barely filled out the lower bun, and no EXTRA pickles. After exhaustively talking to two other employees (I specifically requested a manager), I got nowhere with the manager/owner! I was fuming when I learned my conversation was on speakerphone the entire time!!! Never, ever will I go there again! I hope corporate resolves this inconvenience.

I have only purchased coffee at Chic-fil-A twice. Food is outstanding, but the coffee cups both time collapsed while trying to drink it! They do not seem to be concerned over this as it was a year between. Burnt hand, spilled coffee all over car.

Went to Chick-Fill-A, Oakleaf Plantation FSU, Jacksonville, FL 904-908-4488. Store # 02088. Operator: Joe Mayo. 8-13-15, order # **, 7:26:30 am. I used to get chicken, egg, and cheese multi-grain bagel all the time (no joke, was my favorite) for breakfast every time I went to a Chick-Fill-A. I have been noticing the chicken has gotten smaller, seems each time I've gotten it, for the past year. This time it did not cover 1/2 of the bagel and was too thin to taste it. I always get the hash rounds xxdone. I like them brown and crunchy (because this is the only place I will order them.) Not anymore!!! I exaggerate not. This time the chicken did not cover 1/2 of bagel and the hash rounds were doubled dipped. I hate greasy potatoes (I get them there because they are cooked with the peanut oil. Not anymore.) This time I also got the large fruit cup.

Chocolate Chunk Cookies - As a lifelong chocolate chip cookie fan and aficionado, I have to say I am ADDICTED to these cookies!! I have tried to recreate them at home, but to no avail! They are the best! My family chooses Chick-fil-a over any other drive thru. We love it. My daughter's only complaint is that they don't serve breakfast all day! The only negative I can say is that it seems the chicken breasts have gotten smaller, but I'm hoping it's for a good reason, like maybe they use hormone, antibiotic free chicken now. One can dream...

I've been eating at this Chick-fil-A since shortly after it opened, and I've seen it gradually diminish in its quality. The fries are usually rather hard and lacking in taste, as though they've changed the oil they cook them in from when they first opened. Today was the last straw. I found a long hair in my fries while I was eating. I spoke with the manager, who did refund the cost of my meal, but something needs to be done to ensure this kind of thing doesn't happen in a restaurant. Hair nets have been around for quite a while now. Disappointed.

I am an employee at Chick-fil-A and I think that it's ok sometimes. There's some food I just wont eat. Usually I find mold on my fruit cups, the fries tend to be hard sometimes, the soup is kept in a tin frozen until it needs heated for the day and when done it gets put back in the freezer. Gross! Sometimes I find muscle in my chicken. Eww! I just find it disgusting. Today we had an issue with mold in the pop dispensers. And most of the time the other employees are ** and it's never clean there. There's a supervisor named Rachel and she's the biggest ** ever and Josh can be an **. They are hypocrites. Its nasty and all lies. I don't recommend Chick-fil-A.

My daughter worked for this location for a year... for the most part it was an ok experience for her but then she had a manager who will constantly treat her like dirt. The final straw for her was that we went away for memorial weekend and she requested time off for that weekend 2 weeks prior from the owners of this location and they approved it... when returning she received her new schedule and it only had 8 hours when she was use to getting almost 30 hours a week, so she questioned her Manager and he said "hours only go to team players", and she wasn't one since she went away. And then he continued to get in her face so she walked out... well today we need a paper stating when she stopped working there with a supervisor's signature for her to be able to get medical insurance. When we returned for the paper this manager David told her that it will take 3 to 5 days to get it done with a smug look on his face.

I've been to Chic-fil-A several times over the years and I have not been talked to & treated with respect, with utter RUDENESS. One time I was with my mom & she saw it. So I will no longer go to any Chic-Fil-A on the planet no matter what! McDonalds treats their Customers WAY better than Chic-fil-A does! I urge everyone to stay away from Chic-fil-A until they fix their Customer Service problems.

Today I went to the drive through, ordered a #1 with cheese, lemonade as my drink. This is my usual, if not the salad or if it's breakfast, it's a chicken burrito. Been going to Chick-fil-A since 1990. Never has my food or service been less than my expectations. But today the cashier called back my order, never said with cheese so I said "with cheese right?!" She replied "what was that?", and I said "#1 with cheese!" She chuckled and responded affirmatively, but I noticed the price seemed off. I get to the window, and that employee asked "#1 w/ lemonade?" And I said "with cheese right?" She looked at me like I was speaking a foreign language. Then told someone near her that I wanted cheese. That person then yelled for a slice of cheese on it. So when I got my order I looked in it, the cheese was thrown on there and the pickles were too. Not melted not warmed just thrown on.

My family and I are regular customers at the local Chick-fil-A. Never had a complaint on the service or the food. But today, today was the worst, they have a manager named ** or something like that. She's a Hispanic lady. Well I ordered and I thought they had made a mistake on my order. I have a very picky kid and I was focused on that. Well I handed her the chicken nuggets and I told her "I think you gave me the wrong one."

I frequent your establishment, probably once a week. Everything I've ever ordered has been really good and consistent. Your drive thru service is especially better than any others. But...my complaint is concerning your fruit bowls. I ordered a large the other day. It had maybe 4-5 "pieces" of strawberries, 4 pieces of oranges and maybe 10 blueberries. The rest was filled with apples that aren't really good and face it we all know how cheap they are. So needless to say, from what I paid for this, I really felt cheated I never would have thought that you would make this ridiculous fruit bowl so poorly and charge so much. I will NEVER purchase this item again and will advise my family and friends to do the same.

Service are slow. This chain located in San Antonio TX De Zavala branch. I ordered a big box of coffee and given them 40 mins, when I'm ready to pick up, she hasn't started brewing yet, seems she forgot. So I waited and waited 20 mins, put me late to my appointment.

Why doesn't Chic-fil-A in Alexandria, LA on Jackson St. do pre-employment drug testing and random employee drug screen. I don't like the idea of knowing that certain employees there that does drugs is handling my food and children's food. I think all employees should be tested. My place of employment do randoms all the time and has found several that did not pass and got rid of the problem therefore seeing better results in production and customer service and employee morale. A person whose mind is clouded by drugs or alcohol is a disaster waiting to happen.

I never stop for breakfast in the morning because traffic is usually too bad and I have to be to work at 8:00a, but I stopped today and it was a big mistake! I pulled up to the drive-thru at 7:34a. I ordered a #2. There were 5 cars in front of me in the enclosed drive thru lane. I finally got to the window and paid at 7:50a. I sat there and sat there and sat there. I even called work while waiting and told them I would be late because I was trapped in the drive thru lane and still 4 miles from work. Finally at 7:56, I told the attendant I had to go and I left. I never got the food but I paid $5.71. I couldn't wait another minute. How did they not have breakfast food ready to go??? I have never waited over 20 minutes in a drive thru. NEVER!! I was 15 minutes late to work and will now have to stay late to make up the time. Thanks so much, Chick-fil-A!

Asian Chicken Salad! This salad is addictive! Absolutely love it!

This place sucks pp. I will never eat here again. I found 6 pieces of hair on my sandwich and I found a band aid in my nuggets.

My husband and I recently PCS'd to Beaufort SC and I ordered a wrap (my meal of choice 75% of them time) and it was 50% smaller than any wrap I've ever had at a Chick-fil-A. I was annoyed when they discontinued the different flavor wraps in return for a generic "Plain Jane" chicken wrap but the size change now - that is absurd! I love the new frosted lemonades! I also have had the chance to stay in their retreat center in Rome, GA - it is a lovely place and I wish they would advertise more of the events in the store!

We had a wonderful experience at out local store as always. Excellent food and friendly service. They always make you feel like the customer is number one which is sorely lacking in most businesses. I believe it all stems from having true values at the heart of their business.

I'm a regular customers here, and always have good service except for today. I ordered food at the drive through and asked for 4 sauce and when I got home and opened my bag, there was no sauce at all. Very disappointed and will cut back on eating there. I called the store and she said they will send me a coupon for a sandwich. I don't want a sandwich, if I wanted a sandwich I would have order one, I want sauce to eat my nuggets with.

Have been using Chick Fil A's new iPhone app for a while now. On one occasion I used and believe that the amount was deducted from my account but register person stated that it did not register as a payment on their end. This was no big deal as it was a small amount. Last week I presented again at their Garden State Plaza Cherry Hill location for a $9.98 amount. This time I was aware of the balance and saw the money was deducted, once again this did not register. I explained to the cashier that it was deducted but he stated that it did not show and that I need to pay or try the app again. I asked if there was a way to trace the sale and he said no, that they don't even really know how to use this as it is new. I did call this into Chick Fil A's customer service as well as on their website. Did receive a call on 3/10 from their HQ dept. and was explained that it's not their problem but the stores'. This is a bad app as you cannot track your deductions

Not good service. Took too long. Workers look like don't have a clue what they're doing. Worst Chick-fil-A I been in.

Orlando FL 32810... For Christmas I got a Chick-fil-A Calendar as a gift. It offers a free food item once a month if you present your "card" so...Got a nice email about Chicken Minis. Said I should choose which I wanted. Had a nice picture and no suggestion of limitations or designated meal times. Had some errands to run, and being a diabetic I knew I'd need lunch, so I stopped in to use my Calendar Card. They told me, even though they had emailed me to come and get Chicken Minis that they could not give them to me since it was after 10:30 AM.

My wife and I ate at a newly open Chick-fil-A restaurant. Food was great (as always), but the employees working gave off the perception, (no smiles), (argumentative), and directly said "there are no unlimited refills" when my wife and I decided to share a drink. I then called the owner/operator and let him know what happen.... great guy, completely understanding, even convinced me to possibly take on a career with Chick-fil-A, as a owner due to my background as a Field Consultant with several QSR's.

I always get the Spicy Chicken sandwich and fries meal at Chick-fil-A. It seems as though it used to be good (can't really remember now). I'm remembering a good-sized piece of spicy, fresh chicken, a nice bun, and good fries. For the last five or six times that I've ordered my favorite meal, everything seems old (no matter the time of day). The chicken piece seems smaller, re-heated and funny-tasting; the bun is wilted; and the fries are rancid-tasting. Wonder what's going on??? This happens at both locations I frequent: Conroe and Willis, TX. Thinking of giving up.

Manager with 27 years of service insinuated I was a cheat and thief in that I couldn't have had my order wrong 3 times even though I have been a regular almost daily customer for at least 2 years. My chicken tenders and ice cream are short of a to go order. Owner was also Spanish and seemed prejudice of gringos by this border town - Brownsville TX store on Morrison rd and 77. This surprised me. My wife is Mexican but maybe they don't know that. I now get a sour taste in my mouth when I think of eating there again. And I thought it was the best place around before this. I don't like liars or cheats and Chick-fil-A are now both in my opinion. Don't trust them and stop letting them rip you off. Also I heard they use sick chickens. They took my receipt when I came to discuss it at their request.

I went to get my free "veterans" sandwich and let them know that I was a veteran of the tobacco war, fighting to save the lives of 1,400 American addicts and another 180 INNOCENT people (exposed to TOXIC TOBACCO SMOKE) who are killed by the ILLEGAL TOBACCO DRUG, EVERY DAY, in the U.S. Thank you, Chick-Fil-A! Let us all fight to PROSECUTE THE CRIMINAL TOBACCO PUSHERS!

Purchased two 12 pack nuggets from store in Decatur, GA. Began to nibble on them on the way home as I usually do. The first nugget was a disappointment. What was wrong with the taste? So I tried another and came to the same conclusion. This did not taste like the original Chick-fil-A recipe. The food wasn't rancid or anything like that, it just tasted like someone's nasty fried chicken. I took 22 nuggets back and got a refund. I hope this was just a bad experience with one restaurant, and it doesn't happen to me again. Could it be that Chick-fil-A has decided to cut corners to save money since Mr. Cathy passed away? If this is true, it would be a shame. Just another southern tradition, Gone With the Wind. Has anyone else tasted a noticeable change in the recipe?

I'm a Vietnam Veteran and was DRAFTED in 1969. Let me be clear, I like Chick-fil-A and respect Chick-fil-A, Chick-fil-A is my favorite. A member of the Chick-fil-A Management in Smyrna T.N., informed that because I was not in my official military uniform (from 1969), (even though I have my Military ID and it's on my Driver's License) I was not ELIGIBLE for the meal/ Chick-fil-A Sandwich, that was offered in honor of Veteran's Day (11-11-2014). The member of management whom I spoke with, went on to clearly explain to me, that during a big meeting early that morning that Chick-fil-A Corporate had provided very specific limitations being that all War Veterans must appear in their uniform at Chick-fil-A in order to be served the promotional offer.

I notified my 67 year old veteran brother about the tribute that Chick-Fil-A was providing, only to learn that Willis (15 miles from Houston) Chick-Fil-A does not share in the appreciation of our veterans.

I have worked for Chick-fil-A in Marietta for 5 months now and might I say it was a "pleasure" for the first two months. Maybe that's because I was happy for my first job and desensitized to madness going on in Chick-fil-A. I won't try to bore y'all with this review but my advice to y'all is never apply at this Chick-fil-A. They will rob you out of your body and manipulate you to shreds. I feel like I'm stuck in a psychiatric wars when I'm there. I recently was laid off from having hours because my face expressions were angry and I was too "upset" well and that's another thing is they put words in your mouth to the operators and you don't even get one chance on saying anything to them beforehand.

I have been going to Chick-fil-A for years esp. in the mornings on my way to work. I enjoy my morning coffee. But lately the cups have changed, they are very thin. By the time I get to work coffee is all in my cup holder. Never happen before with the other cups. I drive from Chick-fil-A on Peachtree industry Blvd to Piedmont and Pharr Rd. I wish you can solve problem or go back to the original cups.

We've eaten at numerous fast food restaurants with our children over the years. Chick-fil-a is an obvious step above the rest... not just the food but the service. They obviously value customers. We notice the difference and keep going back.

My son was thrilled to be hired by a brand new location. He was promised 20 hours a week or more. He relied on this information and did not look for another job position. Instead, he has been given 5 hours a week and now will be extremely low on money for books and housing for his first year of college. Shame on this company with their "Christian values" that uses unsuspecting kids to fill in their odd hours and promises them much more. This fact should have been clearly stated at the interview. But of course it was not since this would have hurt their bottom line and they would not have enough employees to fill in for their odd hours here and there. This may be "legal" but is unethical and decidedly not nice.

I do not get IT. Every time I go to this hot place I leave with the same question. What’s this terrible chemical taste in the chicken and why is it so rubbery. It’s gross. Every time! So No one else taste it?

My girlfriend was fired from Biltmore Square Mall Chick-fil-A because she was working a separate part time job that did not interfere with her hours at Chick-fil-A. ** said that my girlfriend lied to him, but she did not because she said that if her other job would not work around her schedule at Chick-fil-A, she would. ** took that like she was quitting her other job. Her other job did work around her schedule at Chick-fil-A and ** fired her anyway. She was trying to work two jobs to pay her car payment and insurance as well as helping out with bills at her parents’ house because her mom cannot work due to a broken ankle. So, I will not support Chick-fil-A anymore because of what ** did.

For 32 years, I have never been disappointed with any meal from Chick-fil-A. Always the same, always hot and tasty! If you purchase a gift card, always keep the receipt with the gift card. I usually wrap the receipt around the card to keep it together just to be on the safe side. To expect a company to have no glitches is silly. Sometimes an error can happen, so be prepared. No business is going to honor a blank card! It's plain silly to not keep the receipt. It's your insurance! So don't just toss it anywhere. Ask the gift giver for the receipt should there be an issue. I am sure they will be happy to give it to you.

We had Daniel and his crew here at the First Tenn Plaza for a long time. I understand you get used to the same people being here and some time change is good. But with these new people, change is bad. The time for service is longer, the food is awful and there are at times too many people behind the counter. I had two co-workers take food back that was not done all the way. I had to tell the cashier to tell the cook to leave the meat on longer so it would be done.

Let me be as short as I can. Chick-fil-A offers great food. No complaints, except one. Sundaes have too much sugar. I bought a hot fudge brownie sundae and still have something like sugar shock. Great company, great food, your employees are very nice. I did not expect this from you. I do not have any allergies, just a regular guy. The sundae that I bought still grosses me out just because I feel like my body was filled with a ton of sugar. I will not buy any more sundaes from you. To be fair, all other food you sell is very expensive for a fast food, but worth the money. I have the money and I will come back anytime I feel eating chicken.

I purchased a $10.00 gift card for my daughter on 1/4/2012. When she tried to use it, the cashier at your company said the card was not activated. She could not find the gift receipt I had given with the card. So, she paid for food. She gave me the card back. I was not able to locate the receipt I had for the food I bought at that time either. But, I went to the Chick-fil-A where I purchased the card and told the manager what had happened. He quickly said we need to do an investigation! But, he was very rude and acted like he didn't believe me. I am a 57-year old woman, and would never scam! I wrote down my name and phone number and let it with the manager. My husband & I were mad!

A few co-workers and my self frequently go to Chic-fil-A on our lunch break. I have recently tried the Chic-fil-A sauce, and it is my new favorite sauce that I use for my fries and nuggets. One of my co-workers is intolerant to gluten, so she normally orders a small salad and a large fry. When we go through the drive-thru (first attempt), we requested 5 Chic-fil-A sauces for my nuggets and fries and her fries. We were only given two, so we pulled around and ran inside to get the remainder that were left out of the bag.

I placed my order in their drive through and requested condiments. When I arrived to the window and paid for my food, I asked the clerk if everything was in the bag and she replied yes. I asked which bag had condiments, neither bag had any. Once I arrived home, I noticed I'm missing a sandwich. So, I called the store and spoke with supervisor Jenna at Store#00562. I advised her I'm missing a sandwich. She tells me she can replace it very rudely. I had to advise her she is not replacing something I purchased. This is the second bad experience I had at this store. Enough is enough. They have no empathy for my inconvenience.

I went to my Chick-fil-A restaurant and I ask for tap water. I always get that for free, but they charge me! They are definitely horrible!

I am writing this to let you know about the managers that you hire to run Chick-Fil-A. Bob ** managers Brandon ** and Melissa ** are a joke of management. They are horrible on how they treat their customers and their employees. I am keeping my identity anonymous so I get no retaliation, for reporting the truth.

I go to Chick Fil A all the time and usually very happy. The last few times I've been, my order has been very wrong. I went to get breakfast for my family on Valentines Day and half of my order was wrong. I was not supposed to have cheese on my biscuit. I got an unsweetened tea instead of a sweet tea, and didn't receive any hash browns what so ever, and I was supposed to receive two boxes of them. I will never go through the drive thu at Chick Fil A. If I have like an extra 30 minutes of my day, I might walk inside to order. Highly doubt it.

I went to Chick fil A 4 times for breakfast this week. On the first day the food was great, but then the next three days the food was terrible. The chicken minis 4 count is what I was getting and it was always hard and burnt. I had to result in throwing them away or giving them to someone who was really hungry.

As the food was being passed to me this morning, there's a filthy-looking black guy, standing inside next to the window with his hands shoved down in his pants! Throwing crabs and filth all over the area where the food is passed to the customers. This is ghetto trash and has no business in the food industry! I am posting a bulletin at our office (178 employees) to boycott this Chik-fil-A until a normal manager is in place! There have been numerous complaints from employees about this store and I had to see for my self. Worse than any McDonald's I've seen.

Before I ordered my food, I asked if the grilled chicken nuggets in the kids meal was cooked in peanut oil because of a huge allergen to nuts and peanuts. They said no, so I ordered two kids meals: One regular and one grilled. When I arrived at home, I had two regular kids meals cooked in peanut oil. This is a life-threatening allergy if a customer orders food and asks if its cooked the way you need it to be and the employee confirms the grilled is not cooked in peanut oil, I expect to get what I paid for! This is so horrible. The employees need to know the dangers of exposing people with allergies. Potentially fatal!

I ordered two orders of mini buns for breakfast with two lemonades. The buns were stale, and the the lemonade was old and sour. I did not return, because I was already on highway 75 when we attempted to eat the food. The lemonade was so bad, my niece actually threw up with one sip.

After getting home with no sauce, I drove back to the Bentonville location to pay for sauce that I should have gotten with my food. My personal favorite which I purchase often is the honey roasted bbq packets! Mmm. But not this time. As when I offered to pay for the sauce, the manager refused to sell or even give me any. (Night female manager) she said she was not allowed to sell them but I could by the 8oz Chic-fil-a sauce because it's kind of like it. Are you serious? Why would I pay for something I don't even like when I shouldn't be paying anymore then I already have in the first place? I just can't understand why 10 packets of bbq sauce is so hard to get? And to refuse my money at all? I will not be coming back for a while. Extremely upset mom, Jessica ***

The first issue was that the drive-thru speaker wasn't working, so their girls were outside taking orders during lunch hour. That was okay, until I got to the window and they hadn't even called in my order yet. I waited an extra five minutes to get my food. Then when I got home, I realized that my lettuce was turning brown and the grilled chicken on my sandwich smelled and tasted spoiled! I am very disappointed at the Chik-fil-A on Palm Bay Road in Palm Bay, Florida.

I entered the Chick-fil-A breakfast giveaway. I was told that an email will be sent to my email address with a coupon. It has been three days and I still haven't received anything. I told a friend about this giveaway and the same thing happened to her. What is there to give?

On July, 21, 2010, I experienced very bad customer service from two people (Adriane & Richard). I had a coupon, which entitles me to get a free sandwich, along with the purchase of a dinner meal. I mentioned which free sandwich I wanted (the spicy chicken deluxe), since this was going to be my 1st time to try. My order was a total of $6.05. I left and drove down Abernathy Rd. and realized that I was given the spicy plain sandwich, in which I did not ask for as my free sandwich. This was disappointing to me.

I have been a long time customer of this establishment since it went into business 2-3 years ago. They have recently made changes to their parking lot and have put the handicap spots across the lot so as to oblige us to cross through the lot with either our wheelchair or walker, exposing us to additional hazards along the way. Do you have any suggestions as to what can be done to bring the franchisee to his senses and return the handicap parking spots to the place they were prior to the changes?

This is not a complaint to the entire corporation of Chick-fil-A, but a complaint to a specific store inside Gwinnett Place Mall. I began working at this location as my first job toward the end of May. As soon as I began, I noticed many things that did not seem right. There were tons of flies buzzing about, rats, spoiled dipping sauces, occasional raw chicken complaints and even rat feces in many of the boxes containing edible items. Of course, these contaminated boxes were not disposed of, but simply handed out to customers. Not only was the store completely unsanitary, the operator and his son, Tony, made homophobic and racist remarks constantly throughout the entire duration of my employment.