Chick-fil-A Reviews

Generally, Chick-fil-A service is above average and food is very good. However, of late they have been screwing my orders. I ordered and paid through the app and went to the drive through to pick up my order in Midland. Well, they could not find my order even though I had paid in full via the app. Then I asked for the manager so see what was going on. Well the manager, Chrs ** was not of much use. He did not know what was going on and seemed to suggest that I had not paid for my order or that I did not know how to use the app. I showed him the receipt and the update on the app that said that the order was paid for correctly via the app. Very rude and sloppy manager. Will not go there again.

I went through the drive through today and was greeted with a friendly face and a nice “Hello! How are you today?” The young man's name was Brady and he was very kind and funny. Whoever hired him must be very pleased with the work he is doing. I am very pleased with my experience and the meal.

I enjoyed a Chick-fil-A meal including a Peach Milkshake today. The sandwich was the best and the fries were hot. I had it delivered through door dash. Chick-fil-A has their act together. They should be the model for all fast food restaurants. Their food is the best! Our CFA opened shortly before corona but did they panic? NO! They forged ahead with a great way of serving themselves and the customers. You have a girl taking orders, someone taking cash and your order waiting for you at the delivery window. Awesome! I almost felt like the drive up window at Weber’s drive-up where the girls came out, affixed a tray to the car window and waited for your order to be delivered. Efficient. I love your food, your efficiency even in the worst of times and the fact that you aren’t open on Sundays. It is so like Sundays in the 50’s and 60’s. Thank you for a great meal and great service!

This company is a joke. The food is bland, the shakes are horrible and the waffle fries have no taste to them. I'd rather eat writing paper than eat their waffle fries and the customer services is horrible. I’d never eat there again. In fact I hated the food so much that I threw it away after one bite. Disgusting. Can’t wait til this company finally closes its doors and goes out of business soon!! I didn’t want to give it any stars but this system said I to at least give something so it got one undeserved star.

Rocky River Chick-fil-A manager (male unaware of his name) and I spoke today regarding a DoorDash order. The whole bag was sealed and taped up for Covid-19 standards I presume. However, the manager said this had nothing to do with him and it's not his problem. My order was missing a meal. My co worker missed breakfast and her blood sugar was low and her order was the one that was missing. After paying 42.91 we were missing a meal and a manager raging telling me that it was not his problem and proceeded to explain how they have a contract with doordash. However I do NOT want the delivery person to go into my bag of food and start moving food around to check if it's right. That's the food merchant's job. Delivering all day and to multiple houses and you want that person to shuffle through my food and double check it.

We went through the checkout and bought three meals all with waffle fries. We had our meals with large fries. The fries were half filled. We called and told them and they said this was not a chain store and they weighted their fries. The refused to make it right. Finally they gave us one free fries and a dessert. They were very rude and poor customer service. I will not return.

Chick fil A has the BEST customer service. I had never patronized this establishment until about a year ago and, couldn't believe how well it was run. You pay fast food prices for restaurant service. Employees walk around making sure everyone is happy and has everything they need. The food is delicious, we love the crispy chicken salad:). Hopefully they continue with this practice. You can barely get service this good in a regular restaurant while paying big $$$. Highly recommend everyone give it at least one try.

This place is amazing to eat at. Every time I come I enjoy everything like the food and the service e is so amazing. My favorite thing from there is the stripped nuggets you should try them. I would come here again.

I went to church with the owner in Georgia and this is wrong and he should know about it. I order scrambled eggs, very well done bacon, hash browns, sometimes a bagel and some times nuggets for breakfast. I loved this company but now I am wondering why the owner allows lying to the customer. Being a Christian this is wrong! I just tried ordering from the Cheyenne Wyoming location and they would not serve me very well done bacon. I cannot eat fatty bacon. They first said they no longer have the capability to make that. It rang a bell because I was told that once before at the Loveland Colorado right off Hahn Road. I suspected at the time they were lying when the manager came out and said it was from corporate. They were too lazy to satisfy the customer and just told me they could no longer serve me. So, I started going to other locations.

I commend comp for working out successful drive thru system during covid crisis. However, when I got to pick up window, realized I was extremely thirsty. I suffer from dry mouth. I asked cashier for just a few inches of soda or water in any cup to moisten mouth. Was told I must pay for full soda. Really??!!! Their business is thriving. Wasn't trying to rip them them off. They can't afford a few inches of water or soda? Really??!!

04.22.20 I ordered a Cobb Salad, Diet Dr Pepper and Choclate Chip Cookies from the store located at 1720 W Carid Rd in North Las Vegas. I had the meal delivered by DoorDash. All was fine until I opened the sealed package for my salad. The store did not include any salad dressing. When I called the store and spoke to ** she informed me that I needed to call DoorDash about the missing salad dressing. I'm sorry but if you are the store that packaged the salad up, you should be the one rectifying the missing salad dressing not the delivery company. First time I ever had Chick-fil-A and more than likely the last. Order delivery at your own rick.

Yesterday I was at a Chick-Fil-A and I ordered a spicy sandwich from Chick-Fil-A. When I bit into the sandwich, I found a long and dark brown, strand of hair in the sandwich. I am extremely disgusted and furious about this incident and I will NOT be returning to this restaurant in the future. These workers should REALLY wear hairnets when they are preparing and making food because this is really revolting and unsanitary.

Being health conscious and doing what I can to keep up with good vs. not so good ingredients, I was disappointed to see that Chick-fil-A sauce contains "soybean oil," "corn syrup," and "xanthan gum." Soybeans are 94% GMO, which is a very high percentage. I would think that a Christian based company would be more in tune with good vs. not so good product ingredients. Corn syrup, if it's not modified is ok, but there is no way to know that, so I stay away from both. Xanthan gum can cause health issues for people sensitive to it.

WOW. Was complaining about the Grill sandwich chicken patty Way Too Thin. Wow. What a change overnight. Nice thick grilled chicken patty on my Grill sandwich. Thank you Chick-fil-A. Thank you ConsumersAffairs. You're the place to make comments overnight change. Thank you.

I have ordered food and eaten at this location for years. This is not the first time the owner has reprimanded me for doing things like returning a over-cooked sandwich, but today made me decide to write this review and never return. I ordered a full breakfast, including a chicken sandwich, hash browns (large), a coke zero and a frosted coffee (large). I did not receive the frozen coffee, so I asked someone to please make it for me.

The food is good, they have very good pricing and they are very clean. This is definitely a business that will go well. I was very happy with my order and everything was amazing. The workers were very kind and I 100% recommend this place.

If you are a tech savvy person over the age of 50, you will be offended. There were 2 incidents in the same week at 2 different locations. Last week, I placed an order to pickup in drive thru for a giveaway kale salad. The order taker was rude and offensive when I told her I placed the order through the app. Because I’m an older woman, she thought I didn’t know how to place the order correctly through the app. She was laughing at me as she took my phone to make “corrections". The problem was that she did not listen to me when I pulled up and told her I had a mobile order, gave her my name, and told her the what giveaway item I placed on the order. While she continued to laugh, she stayed, ”You didn’t think we were just going to give give this to you, did you?”

We purchased 2 orders of chicken tenders with a small fry. They were overcooked which made them dry. Not only that, I can get more tenders that are delicious from Popeye’s so why should come to your establishment? It wasn’t worth the price, or the drive and waiting in line. We made our purchase at the Seekonk, MA restaurant. I must give your order taker credit because she was excellent whereas your food sucked (with the exception of the fries).

I love how polite and tentative the employees are. At the end of each visit they say, "It's been my pleasure serving you". Great experience and food. The chicken sandwiches always are fresh and the waffle fries are on point. I also like the fact that the chain takes the lords day of on sunday.

Delicious food! Like also that Chick-fil-A is a community-minded restaurant. They are always helping people and groups in the community by hosting fundraisers for non-profit groups. Their chicken is tender and delicious. Salads are fresh and crispy.

This place is one of the best chicken places I've been to. It recently came to my area after being a mostly south located brand and is still a favorite of mine. The chicken is a nice blend of juicy and dry with great taste. The fries and sides are amazing. Their new mac and cheese and always nice chicken noodle soup are really good sides and great value. I love this chicken place and will always love to go back.

Best chicken anywhere. Out of this world lemonade. Grilled options. Mac n Cheese that is over the top. Waffle fries with sea salt. Food is always hot and delivered to your table. Always plenty of staff. Clean restrooms.

Pleasantly greeted as soon as you enter the door. Wonderful customer service, hot coffee, cold beverages, delicious food to get your day off to a great start. Then you can repeat the experience at lunch. They make you feel valued. A role model business.

Portion size of 4 Strip Dinner is shameful. They served driveup customers long before us, food took way too long arriving at our table. They only serve you table side so you won't be seen standing at the counter for so long. I am a Christian and would like to support such a business but I don't think ripping customers off is a Christian Virtue. Sadly I won't go back.

The food is always fresh and tasty and the service is above exceptional. They are always there to help in an emergency situation. They are the only fast-food chain where I eat. If i’m In the mall shopping or pass a Chick-fil-a while driving by I have to stop and eat. They were founded on Christian principles and closed on Sundays and God has blessed the company. I just hope they stay with the same principles that Truett Cathay used when he ran the company.

Great employees who treat you like you matter. The employees come into the dining area and ask how your meal is and can they get anything for you including refills of your drinks. The food is excellent and a very good value. The restaurant eating area, play area and restrooms are kept clean. You can order and pay for your meal from their app and have your food delivered to your table in the dining area. Very family and kid friendly.

I live in a small town that is enlivened by the presence of three colleges or universities as well as a sizeable retirement community. This means we have all the usual restaurants, especially those called Fast Food. Our Chick-fil-A is far and away the busiest of them all, for good reason. The food is uniformly tasty, nutritious, and a solid value. It is delivered quickly and accurately by a friendly, well paid (by fast food standards) staff who always have their restaurant, including the restrooms and parking lot, spotless and clean.

Enjoy Chick-fil-A, staff is always friendly. I always order the spicy chicken but bring in my own spicy pickles (lol). Once a week catch up with my best friend from the corner we hung at to catch lunch. Only other place I go to is Wendy's. The other for some reason I cannot process. I use to, must did something to the meat. I do miss a Big Mac, just won't eat it anymore.

Chic-fil-a has the very BEST chicken sandwich available, hands down! Crispy on the outside, juicy on the inside. Perfect every time, with a warm pickle & lightly toasted buttered bun. Also available as spicy or grilled varieties. Waffle fries & fresh lemonade make a great meal. Service is industry-best--"my pleasure" is their sincere response in every location.

This never fails. The Spicy Chicken is my Go-To in fast foods. Tasty filling and not overpowering. Their parking lot is always full from Florida to North Carolina. And the service is both friendly and professional.

Chick-fil-A has built their brand on loving and honoring God. I commend them for that. They also have promised “to treat everyone “with honor, dignity and respect.” That's great, except when it becomes lip service. Recently our Boy Scout troop spent 2 days camping in the cold and rain so they could harvest live mistletoe to sell as a fundraiser to support their summer camp. A local franchised Chick-fil-A Owner PROMISED we could sell at their store.

The lines take forever and the prices are outrageous. They don't give you straws. Their food is too fattening. Man I don't care, I go as long as I want. They have a tiny menu. They don't give you your order fast enough.

I was in line this morning at 10:12 am and when I went to order my food at 10:36 am as they were very busy they informed me that the breakfast period was over?? So I said that I had been waiting in line for a while and they just said, "Sorry." I then ordered my meal and asked for a 12 piece nugget meal and I got a 6 and then they did not even give me my sauce I asked for? This is not great customer service to me.

So, yesterday I decided to stop at Chick fil A at John Hopkins Roads in Laurel Maryland to try their Mac and cheese. When I got home and two bites into eating my Mac and cheese, I found a whole nail. I could have choked and die. This is a contamination, unacceptable. I am highly disappointed and heated.

2 of us ate at Chik-fil-A in Pflugerville TX on 11/5/19. My second time eating there. What drew us was the good adv and long lines at drive thru. The french fries were soggy, the bun was stale and crumbled in my hands, making eating it a mess. The restaurant was clean, service pleasant and friendly. I have tried Chik-fil-a twice and both times not satisfied. Will not eat there again - I tried it but it failed.

Yes I am a former Chick-fil-A customer, as of Saturday Nov 2nd 2019 I will no longer be going back to any Chick-fil-A. Why?, Because I received a piece of chicken nugget that was brown in the inside. I order 4 meals that day. I couldn’t even let my kids eat their food because I was scared of food contamination. So this is a message from first person experience. Please before you can enjoy anything check your food as well as your drinks. Thank you.

Every Chick-fil-A is great, but the one on Bradley Park in Columbus, Georgia is THE VERY BEST!! I’ve been to quite a few and they can’t hold a candle to this one. I’ve said it before and I’ll say it as many times as I can. They have impeccable service. The place is clean. They are very fast no matter what time of day! I am a forever customer!! Keep up the great work, Bradley Park!!!

I go to Chick-fil-A at least once a month with friends and I am constantly amazed, it's literary the best. The service is phenomenal; they hold the door, they are always nice and are always ready to help out. GUYS GUESS WHAT THEY HAVE...MOUTHWASH, in their bathrooms. Like who does that, it's freaking amazing. So now after every meal there I head to the bathroom to use the mouthwash. I also really love their food. I have rarely ever had bad food from any Chick-Fil-A location. So kudos to all those who work at Chick-Fil-A, and I highly recommend this restaurant to anyone who loves chicken.

A couple months ago I stopped at a Chick-fil-A on the New Jersey Turnpike. Thomas Edison service plaza. Apparently, this Chick-fil-A is operated by HMS group. I had rude service and my order was wrong. I was upset because I was already on the road when I realized the order was wrong. It did not make any sense to return to the Chick-fil-A since I was on a toll road. So I contacted the number on the receipt which got me to HMS group. They were very nice and apologized. They told me they were going to contact Chick-fil-A and give them a report. I would hear something back from Chick-fil-A corporate. I never heard anything after a week so I contacted Chick-fil-A. They took down my information and said a manager would call me back. Once again I never heard from anyone. I am not happy that I would be ignored from a company like Chick-fil-A. I think the company is changing and getting away from customer service. It’s a shame.

Way too expensive for the portion size, the wait time, and quality. While their service may be quite nice, the wait time is definitely not worth what you get in return. Apparently chicken cost a lot of money for them to process bread and throw on a plain bun with a couple pickles. And my gosh please don't add some fries and a lemonade because you're looking at about $7. In this area that's absolutely ridiculous.

Chick-fil-A Ulmerton Rd Florida. First I’m very disappointed with the staff starting with the managers, I have 2 rewards. One was a sandwich. The other one was a cookie. I was very sick and I was unable to go to redeem my rewards, I went to the restaurant like 4 days after and they DO NOT want to accommodate me, they are very rude with me and I felt very discriminated.

As soon as I walked in with my sister, the Cashier "Jaden" welcomed us and saying "welcome to Chick-fil-a." He also ended up taking our order and was more than patient and kind. This Royal Palm location is amazing and every employee had a genuine smile on their face and had amazing work ethics. Also, when I was waiting on my food (which was a quick wait) I was checked on and assisted if needed. Every employee I encountered today treated me as a priority, I definitely recommend. The food and service was amazing and I will be sure to spread the word!

I have been buying lemonade from Chick-fil-A for a few years now and it is by far the best lemonade I've ever had. It has an amazing taste, they also leave the lemon pulp in the lemonade which makes it ten times better. It also never too sweet, but also not too bitter. They always seem to make it just right. This is the only drink that I purchase when I go to Chick-fil-A and another great thing is, they give free refills! If you haven't tried their lemonade, I suggest you go try some.

My experience today 09/11/19. Visited Chick-fil-A located on Brown Bridge Rd in Covington, Ga. Was disappointed. Specially ** female informed me they don’t acknowledge senior discount for Seniors. I am 76, explained other visited Chick-fil-A did provide drink as senior discount. Additional observed the staff consists of 90% **. WHY? As Americans share equal opportunity. Rate this specific location 0 to 10, a “0”.

My order was not big at all. I ordered 2 10 piece mini and a parfait. I ordered at 10:16am and I kept asking about my order and all the manager kept saying was it’s coming. So after 15 min, I wanted my money back. The manager said, "I’m sorry we were getting your order," no you were giving my order to the drive-Thru. He didn’t offer me anything for having to wait so long. Poor management.

I normally don't do this, because the Chick-fil-A I know never treats their customers poorly, not this time. I've received some Chick-fil-A vouchers, from a fundraiser for a free chicken biscuit, and they expire 06/22/2020, and for whatever reason when I scan one of them, it didn't work. So the cashier went and got the manager, and she said that it expired on 08/10/2019, "which it clearly didn't, cause it says it on the card" then I showed her the date, then she said they were used on that date...I said, "Hmm... normally if I was to use a card like that would Chick-fil-A not take the card???" Then she said, "Not if you don't give it to the employee.."

Chick-fil-A is the best restaurant in the world! The employees who work there are friendly, kind, and helpful, treating you as if you are their best friends. They ask for your name, and they will bring the food to your table, calling you personally by your name. Their restaurants are so clean, you can literally lick the floor, since there is always someone cleaning. And their food! You actually get real chicken! Another positive point to make is that they are closed on Sunday. They honor Sunday as the Lord's day, and "for those who honor Me (God) I will honor" (1 Samuel 2:30). Clearly that blessing is seen at Chick-fil-A. I definitely would recommend to anyone Chick-fil-A as the best, cleanest, friendliest restaurant in the whole world!

Okay, So my husband and I never had eaten at Chick-fil-a, so we thought we would give it a try because the parking lot was always full. Bad mistake! That was one of the worse chicken sandwich we have eaten, and those waffle fries... What's up with that. I know you all have a lot of people who come out and love it, but not this reviewer. Never will be back!! The staff was great. The location was in Knoxville TN.

Hands down, Chick-fil-A is my favorite fast food restaurant. I always get the nuggets (they’re so good I don’t even eat them with sauce). The second thing about Chick-fil-A that I love is their lemonade. It’s just incredible. I look forward to it every time I go. However, recently Chick-fil-A added something new to their refill policy. Why the heck can I not refill this amazing lemonade? It makes me very unhappy that I already pay more for the lemonade than a usual fountain drink just to not be able to get it refilled when I was able to in the past. If Chick-fil-A changes this back, I would change my rating to 5 stars without question, but right now I’m just disappointed.

Great food, expensive, poor customer service. Ordered 4 orders of 4ct. Strips, was charged $21.80, but only received 2 orders, and though promised a credit, but so far nothing to support this promise has happened. I forgive you and I’ll ask God to forgive you, but I’m Very disappointed.

I visit Chik-fil-A as often as I can so I can enjoy their amazing chicken nuggets and waffle fries. The way that they cook their chicken is perfect with just the right amount of seasoning. The service at the stores is always very friendly and helpful every time we go as well. Any time that we are out and about and hunger strikes we like to head over to a Chik-fil-A restaurant and get some good eatin' in.

I can never get enough of Chick-fil-A. They always go above and beyond what they need to. Their food is amazing and really love their Frosted Lemonade. When we want a good atmosphere and great food we always head there!!

DO NOT GIVE THEM ACCESS TO YOUR PAYPAL OR BANK ACCOUNT. I decided to try paying via the Chick-fil-A one app about a week ago. I added $10 to my account via PayPal, paid for my order, and all was well - or so I thought. Two days later, a 2nd $10 was taken from my PayPal account, without my knowledge or approval. I contacted customer service via email. Several days later, I finally received a response saying I should contact my financial institution to get a refund, they only show one $10 deduction from my PayPal account. I reply, and send screenshots of the two different transactions. They are obviously two different debits for several reasons. 1. - they occurred two days apart and 2.- the first one took $3 and some change from my PayPal balance and the rest from my bank, and the one two days later took the full $10 from my bank account.

I have always used McDonald’s or Hardee’s as a stop for a morning sandwich. On the rush, I spotted a Chick-fil-A so stopped to try it. Ordered mini chicken slammers. Paid 3.75, It was too funny, I got 4 tiny PCs of chicken nuggets on 4 tiny pieces of bread that when put together, would not even consist of a real sandwich. Come on 3.75.. maybe 1.50 not worth the stop. Although I will say they were tasty. But due to that experience, I will keep my business at the other guys.

Chick-fil-A on Millerville Road in Baton Rouge, LA is the worse... The staff is a bunch of rude teenagers that can care less if they mess your order up. I felt so awkward and out of place there because the girl that checked out us was talking bad about us, made sure we could hear her, the manager took her to the back but she came back and it never stopped. She made this experience so terrible, she is tarnishing the Chick-fil-A brand.

I just had the best salad here on Ray Rd in Ahwatukee AZ. I’ve loved their sandwiches but now another thing to love. Never lack with customer service either! I stood up to go get another dressing and had 3 employees asking if I needed anything, they employ extra people always. Not like other places who have 1 cook, 1 counter and 1 at drive thru. They meet all my expectations. Love them.

I love Chick-fil-A a lot. I like how fast they are with the food and how well mannered the workers are. I also like how clean it is. When I grow up I will be working at Chick-fil-A. The chicken nuggets are the best. When I go there for breakfast I always eat their Chick-n-Minis. When my parents ask where I want to eat, I always say Chick-fil-A. I want to just brag on how good this place is. I never complained about Chick-fil-A. I REALLY love this place. I recommend Chick-fil-A.

The homespun peach milkshake is to die for! Really, it's a little piece of heaven. I've never tasted a better shake ANYWHERE! We love Chick-fil-A's excellent food. So thankful to have Chick-fil-A close to our home. We visit on a regular basis!

I eat Chick-fil-A about 3-4 times a week. I absolutely love this place and always had a good experience until recently. I went through the drive-through with my mother and she asked to speak with the manager. My mom is a typical mom and expressed her concern for the ladies taking orders in the pouring rain. The manager, Paige, said, "Yeah, they are fine, we bring them in when it's really bad", rolled her eyes and walked away while my mom was still talking. Bad customer service and just plain rude. I will not be coming back! Paige does not have the qualities of a true manager and is a disgrace to the whole Chick-fil-A team. I was at the Cross Keys in Sicklerville location.

Chick-Fil-A is just as guilty, too. A few weeks ago the line was almost to Goodyear so we decided to go in (my husband is special needs due to a brain injury). No parking. Since we have handicap plates I parked in the spot that says "delivery" or something to the effect. We ordered our food & were eating when the CFI police came to our section and stood by our table & proceeded to ask in a loud voice, “is the blue SUV yours?" I said, "Yes ma’am." She escorted me out to move my car to the parking spot right next to where I was parked. I called later to speak with the owner but he was out of town. The manager in charge was very apologetic & told me the owner would call me to address my concerns. I’m still waiting???? If my husband had had an epileptic seizure during this fiasco CFI would be talking to our lawyer. Sorry for my rant.

Humiliated at the counter. I visited the Fulton St., New York City, NY restaurant at 5.30 pm on Cow day. I had a picture of a cow like several others in the line. When I reached to the counter the girl at the register said that picture is not enough, I should Moo like a cow. I Moo once, but girl at the counter wanted me to Moo louder. I did not see anything mentioned about this in your website. I did not notice other customers Moo at the counter either. I told the girl stop trying to humiliate me and paid for the sandwich and walk away.

On 6/27/19, my daughter and I went to a Chick-Fil-A restaurant in Knoxville, TN. As I am trying to lose weight, I opted for fruit instead of fries to go with the grilled nuggets I had ordered. They already cost more and I was aware of this but I was fine in doing so. My daughter ordered the 8 nuggets as well as the fruit cup. In my honest opinion, this isn't truly a combo and you should watch out. I was charged and extra $1.14 for each fruit cup. The total of this bill was $17.06. I could have gone to a nice sit down restaurant and had a nicer lunch for that price.

Visited our local Chick-fil-A at Dallas Hwy, Marietta and ordered two coffees with our meals - regular and decaf option. We were informed that there will be a 4-minute wait for our drinks, which was absolutely fine as we weren't in a hurry. Although after about 15 minutes we've finished our meals, but the coffee still wasn't served.

This young owner, Mr. ** in Olive Branch MS provides recognition to Police and Firefighters but does not extend this to military. The owner in Southaven does. It’s a shame that he has the opportunity to own two franchises but fails to acknowledge those who sacrificed to give him the opportunity to do so. I do not shop at the one in Olive Branch for that reason and if knew he owned this one would have avoided it as well.

Only in uniform can you receive a Military Discount. I have served our country and have a Military ID. I have ALL of S. Truett Cathy books. TOTALLY SURPRISED when denied my service discount. NO BIG DEAL, still a loyal customer, just a little disappointed.

The young man that was standing in the drive-thru asked me if I wanted the meal, and I clearly stated yes. I got to the window and received a drink, but no fries. I politely told the cashier that I ordered the meal. I gave her my receipt, and she took it to the manager I'm assuming. She walked back over, and told me that she would ring me up for the fries. I ended up having to pay full price for the fries (which would have been cheaper with the meal), because of their employee's mistake.

Kitchen workers pick things up off the ground with changing gloves, they very rarely wash hands. They also leave food out for hours and claim it to be fresh. I worked there and have seen it first hand. Don't go to Riverdale Chick-fil-A if you want sanitary food and fries that aren't soggy or over salted. Worst Chick-fil-A ever.

This is a great place to eat. You guys are always fast with my food every time I go there. I just love how nice and polite you all are and it’s just a great place to be. I rather chose this fast food over anything. I’m happy with your service and keep up the good work.

Chick-Fil-A is one of my favorite restaurants. Whenever I go to one, I always get the same thing; Gluten Free Chicken sandwich with waffle fries and a lemonade. Delicious! I'm always left feeling satisfied afterward.

I hate this new personalized drive-thru. It’s so weird, stressful, anxiety inducing, and obnoxious that they have people outside taking your orders and trying to have conversations with you while you’re just trying to make it through and order food. I don’t even want to eat here anymore because it is an uncomfortable, anxiety inducing nightmare. You can’t even see the menu because they’re standing outside of your car forcing you to order before you can even get close enough to see it.

As a fellow Believer & supporter, our family feels very disappointed in treatment. As a homeschool mom we eat a lot @ Chick-fil-A. Whenever there is teacher appreciation or coupons they are never honored.

As I was leaving the cash register after placing my order. Grabbed some condiments then to my table and my food was handed to me as I was sitting down. The staff was super fast, this has never happened to me ever. This place is awesome and has a great staff.

Chick-fil-A has just the most amazing environment. There is always such positive atmosphere that you can't help but smile when you walk in. The employees are super friendly and you immediately form a connection with them. The food is obviously absolutely amazing and tastes perfectly, also they have healthy options and allergy alternatives. The stores are extremely clean and everything is always stocked. The service is fast, although it gets busy a lot, and everyone checks in to see if anything is needed. The Christian environment is also another thing I love about the restaurant. Many people write bad reviews because of 1 bad experience, but that shouldn't keep you from coming again, there could have just been something off that one day. Chick-fil-A is definitely the number one choice and everyone should go there.

Monosodium Glutamate & Disodium Guanylate confirmed in the food, this is a neurotoxin, NOT a flavor enhancer. Corn syrup in the sauces, but I'm glad the high fructose corn syrup was removed. No gluten-free buns or dairy free desserts for families like mine that have a gluten and dairy allergy. If the food had the MSG and corn syrup taken out and if there were some gluten-free and dairy free options, this would definitely be 5 star restaurant all the way! -Joshua **

My family and I decided to go out for dinner. A rare occasion. We thought we would treat our teenage daughter. Well we were all horrified to see that the ice tea was served in Styrofoam cups? Does this company care about the environment at all? I will not go back there ever again. I do not need my iced tea to be served in a Styrofoam cup for one serving of iced tea to live in a land fill forever. My husband had a good idea though, maybe they could keep all of the Styrofoam cups and make a big float. Hmmm.

The food was great. The employees were very friendly and helpful. They prepared my order as requested. The restroom was very clean. I did not have any problems placing my order with the cashier. Ms. ** was very nice and courteous. I would recommend that everyone visit Chick-fil-A.

8221 Marbach Rd, San Antonio, TX 78227. On April 1st, 2019 my kids wanted to stop at Chick-fil-A after school. My disabled son was with me at the time and I proceeded to place three separate orders at the drive-thru when suddenly the the lady standing outside taking our order kept rushing me and made it clear that I can ONLY place three orders. I was surprised because she interrupted me mid-sentence while placing the last order. Fine, I can take my money where they don't mind if I place three orders or more. What does it matter anyway since I am paying?

I used to eat here (Chick-fil-A Hapeville, GA) every week, sometimes twice. Guess things have definitely changed, I sat at the counter & ordered a burger as always from this location, (dressed) and said specifically I wanted mayo, lettuce, tomato, onion and ketchup. When I got the burger, the bun was drenched with butter that had been cooked on the grill, and dark toasted all around the edges. Why are you now putting butter on a bun? I asked specifically for mayo. Why would you put butter all over the bun and grill it?

Every time I come to eat, and study at the Chick-Fil-A on Sugarloaf, and 316 it is always clean, the food is always excellent, and the customer is just amazing! The crew always greets customers with a welcoming hello, and you're welcome that makes you feel like a king or queen! I mean where else can you get a my pleasure after a thank you... Only at Chick-Fil-A!

Chick-fil-A at Menlo Park Mall. Whenever I order Chick-fil-A, it is always amazing quality! Their chicken sandwich is very good and the workers are very friendly. Some come around and ask if everything is good or if I need a refill. If you order through their app, it takes a very short amount of time. Their rewards and deals are very useful as I use them a lot. Overall, it is a great place and their food is very delicious.

We went there this morning and ordered 2 chicken biscuits and they were undercooked, crumbly, doughy so I took them back to the counter only to get two more just like the first two. Hash browns were not done. Left feeling like I skipped breakfast. Very disappointed.

Chick-fil-A at Benchwood in Vandalia is the worst in taking orders and give you what you order and the quality of service the customer deserve. Management can’t retain employees, it seems they make interviews weekly. Avoid the Chick-fil-A at 3339 Benchwood Rd, Dayton, Ohio 45414.

Customers don’t respect the playground is for toddlers three and under. The sign they have is not big enough or people just don’t care. Two kids around 7-8 years old jumping with shoes. Luckily, they didn’t break the slides or anything. Terrible experience, the mother was cursing and screaming and the manager didn’t do much. That woman was so racist because she said “Oh. You speak English”. Seriously, I couldn’t believe that. I go to Chick-fil-A twice a week because my daughters like it, but I will start looking for alternatives. If you have little kids, don’t come here.

I paid $6 for a bowl of beans. How do you call this chicken tortilla soup. This is pathetic and overpriced. I will not be returning to Chick-fil-A to get ripped off and waste my lunch time. And to top it off some of the beans were not even cooked. Overall terrible experience.

Hello. My name Erin. I purchased food from Chick-fil-A on RT 22 in Union. My food wasn't hot. Fries a little undercooked. Overall I feel like my lunch was wasted. Couldn't enjoy my food the way I wanted to after I spend 20 something dollars.

Wow! I have been going here for over 10 years and I do not think I have ever gotten a bad experience. They always go above and beyond for their customers. They are sweet and don't try to rush you like most fast food.

I have yet to find a bad experience at any of their locations in my entire life. The food is great, high quality, fresh and pretty good. The only con is the prices and how far away it is from my apartment, but overall, it is definitely worth the drive and money!

Chick-fil-A is not honest about MSG in their foods. I'm highly allergic and others should know that it's dangerous to the brain and body. They claim to be a healthy option fast food eating. It's actually the worst kind of food is food with MSG. Do your research it's bad to eat this. Why put it in your claimed to be healthy food. Won't eat there ever. I found out the hard way eating their chicken sandwich. Scary will not eat out now because restaurants do not gave to disclose they use poisons and it's wrong.

I swear this is the only fast food restaurant I have been to that the employees aren't rude or act as if they were forced to come to work there. They make their customers feel at home, unlike their competitors who make you regret ever pulling up the intercom to place a order.

Never seem to get order correct. I waited 8 mins to have my order done correctly. Prior to waiting 3 mins in drive thru. This has been my worst experience here at this Chick-fil-A. I tried and tried patiently but I know I have to go to the next nearest Chick-fil-A. It really sad.

Our 3 year old grandson’s favorite place for lunch for the last year was always the Chick-fil-A in Brookfield, CT, where we took him at least weekly. He enjoyed the chicken nuggets and he loved playing in the enclosed indoor playground. We felt the food was of decent quality, the service was excellent and the playground area appeared to be safe. All of this changed on Sept. 24.

Chick-fil-A has pretty delicious food but their service is ** garbage, I was going to purchase some food through the drive-thru and I bought a burger and chicken nugget with some fries. They ** forgot the fries and instead of chicken NUGGETS they put ** slimy low-quality chicken tenders. ** awful service. Go fire your employees who are lazy **.

I went into location in Waco, Tx Baylor county. Evidently my kind is not wanted and I go at least 3 thru 4 times a week. On this day I placed my order thru app as normal and afterwards I wanted to redeem softdrink with my points. When the server delivered my order I told her, “I’m about to be late for work. Can you get softdrink I just placed.” To my pure horror I sat in the window and watched her wait on three other guest. By this time I called the store 3 times back to back and finally somehow it was forward to David store owner and by this time I blow my horn and when server finally come out I said, “What took you so long.” Got order drove off. When I get to work he calls about 8:45 advise break will be at 9:30a. Pls call back. I forget about whole issue and continue to go.

First off CFA are a bunch a lying ** people. How the hell do you create a damn app for points, but then you say you can’t reverse the points back when y’all app stole my damn points... **... didn’t give no accommodations for THEIR app problems. I had 699 points and I went to get a fountain drink for 250 points but they took 500 points for that.

This is the 2nd time I pay about $5 for 6 tiny PCs of nuggets all overcooked and too salty and almost burned. I want to talk to manager about it. He was busy. Was told to come back later!!!! That was my last purchase from them.

I love Chick-fil-A especially their breakfast. However, the other day I had the worst customer experience at the Georgia State University campus branch. I had entered the store at 1030 am and the line was long with some of the cash counters not in service. I reached cash counter at 1030 am and they said they stop serving at 1030 am. It was exactly 1030 am! It can not be my fault that they had some of the counters closed at a peak hour like that and not to mention I had entered the store 6 minutes before the breakfast window closes! I left the shop without any purchase. I never expect this kind of behavior from a company like Chick-fil-A.

Icedream is just about the best ice cream I have tasted in a while. Apparently the restaurant in Longview, TX knows and have decided to drastically cut their portions and are using stale cones. Did no good to talk to management. I would rather pay more and get enough to satisfy me rather than pay the same price and get what amounts to a child's cone sold under the guise of being a large.

My boyfriend and I loved Chick-fil-A until yesterday September 29, 2018 when we ordered our usual for this establishment. Went home, got comfortable, started eating and noticed that there was mold on the chicken nuggets and mold on our chicken sandwich. We went back to the fast food restaurant located on Route 301 in Waldorf, MD asking for the manager to come outside so we don’t cause any conflict inside. Once he saw the food he made a excuse that it was blood that was cooked with the chicken (which I will not believe because it was green) and tried to replace our order (which I did not want). We then called corporate. The owner tried to tell us that it sound like it could have been the gristle from the chicken which was a lie again. I been sick since!

I was in the drive thru of Chick-fil-A in Chicago Ridge, IL. When I pulled up the restaurant had a metal tray sticking out of the drive thru. It was not put in properly I guess and it ended up scratching my car. The girl at the drive thru ended up putting it in its slot the way it's suppose to go after it damaged my car. The girl apologized and I told her I would contact their corporate office. Ever since then I was given the run around by the employees, managers, and the director. The director called me apologizing finally and gave me a number to call for their insurance company. Their insurance company called Segwick claims gave me the run around and is denying my claim saying I drove into the metal tray sticking out. Their property damaged my car and they are saying it's my fault? This place is so underhanded.

This review is for the non existent customer service of the owner ** at the Mira Mesa location. If you have any sort of customer service to report good or bad do not expect to be able to make any sort of contact with this owner. I tried to reach out to him today through his manager in his store. They called him and he said he did not want to speak to me. He did not want my name or contact information to get in touch with me at a later time and he was not concerned with what the issue was at hand. He is however happy with taking customers' money but does not want to take any time talking to customers or improving his store or employees customer service. I guess his customer service speaks for itself and how he allows his employees behavior at his location. I do not recommend this location based on the customer service and the lack of management's concern for any type of improvement. 10750 Camino Ruiz, San Diego, CA 92126.

I bit into a metal piece in a fried chicken sandwich and still have a toothache two months later. I tried to get Chick-fil-A to help but they passed the buck to their supplier. Their supplier told me they were not responsible, the owner of the store was curt and wants me to go away. The Phila. news wants me to appear but I think I will just get a lawyer after them.

I went to the new Chick-fil-A in Fort Pierce Florida. I waited in line for over half an hour it was about 45-50 minutes, I'm not over exaggerating. When I finally got to the window they gave my food and I showed my badge and asked if they offer a discount. He told me I would have to put on my uniform and come inside. I explained to him that three other Chick-fil-A's I go to offer me some kind of a discount through drive-thru with my badge.

The Chick-fil-A website stated clearly on July 30, 2018, that their restaurant on the Tennessee Tech campus in Cookeville, TN was open. We spent 20 minutes driving to and from the restaurant only to find it closed for construction. I phoned Chick-fil-A to file a complaint because the website misleads and inconvenienced us, but was disappointed with the "I'm not really all that interested" response. (No free meal, or anything, just "Oh, I'm sorry." If they were sorry they would at least attempt to make it right). In addition, the inconvenience could have been avoided, but Chick-fil-A is so stingy that they do not provide a phone number so customers can call and see if the restaurant is actually open or not. What does a phone line cost--$50 per month? So because of their false website, laziness, and lack of care about customers, they wasted 20 minutes of our time.

I called after their website would not allow me to put any info onto their survey from a receipt. They never did anything about it. I have called 3 times. They send the info to someone else. They are supposed to call back. They never do so I cant take a survey for a free sandwich.

I called the corporate number to ask the company why it is still using harmful styrofoam and if they are considering moving away from their plastic usage? They took my name and email and assured me that someone would get back to me. Yeah - still waiting for that call! If you are a leader in your industry, start being a leader! Styrofoam is ancient and read about the harmful effects of plastic! Let's all choose to do things the right way.

Customer service is always great and the sandwiches you receive look like they do on the menu board unlike your typical "burger restaurant". The prices are a little on the high side but they are still competitive with other fast food restaurants.

Every time I have been there I have never had one complaint, the employees are always so polite and friendly. The food is great too, I wish they would put the carrot salad back on the menu. That would just make it awesome!

Cashier was very friendly and accommodating. Food was delivered promptly and hot. Though I think the prices are a little high, what you get for the cost is sufficient. Like the fact the owner closes on Sunday!

Customer service is always exceptional as well as the food. Haven't had a bad experience with the food or customer service or even the customer yet. Store always clean and the employees do take pride in their job.

My lunch is short and I have yet to be late coming back when I go to Chick-fil-A compared to other places so for that one reason they are usually my lunch choice. They quick. Sometimes even putting somebody outside to take orders. The food is wonderful too. I've never had a bad meal.

Restaurant is always clean including restrooms. Can usually satisfy all family members. Customer service is great too. Service with a smile. Consistent with menu and most stores provide wipes for your hands' sanitation.

They've changed many things on their menu, things I always went out of my way to get, that I don't go there for lunch anymore. No more coleslaw, honey mustard recipe was changed, & chicken taste completely changed because it is now organic. Thankfully their breakfast, specifically their bacon, egg & cheese biscuit is exceptional. A full piece of cheese, bacon, crispy if you want, & piled high. Beats any other fast food restaurant that I've gone to.

I love Chick-fil-A because the employees are very polite. I like the fact that they say "my pleasure" for waiting on you. Their french fries are my favorite too.

This restaurant has become one of my favorites. The food tastes clean and healthy. The employees are a cut above most other fast food restaurants that I usually go to. I still wonder how they are able to produce so much food so quickly. Lastly, the milkshakes are the very best. Their competition should get their recipe. I only wish they were open seven days a week.

Chick-fil-A is a very clean place. They are always busy which means their food is always fresh. Their food is also healthy and they give you a good portion. I love it. They close on Sunday but it is by far the best I have ever ate for a fast food restaurant so try it. I think you will agree.

I always feel the warm friendly atmosphere and I can relax here. The staff is also excellent and so very accommodating in even the little things. The food is clean, fresh and very healthy especially in these times. My family loves to go here and I am so grateful!

Have always been satisfied with items purchased at Chick-fil-A. Have never tried any breakfast items though. But milkshakes are delicious! Also, the standard chicken sandwich is very good.

The best fast food ever! Flavor is sooo good on their chicken tenders and their chicken sandwiches. Always my first choice. Great selection plus customer service is the best of all fast food chains.

The staff is always so helpful and polite. I know they are trained to be, but they also manage to not fake and actually mean it. As they thank you, greet you and overall interaction.

In my experience this chain is always top notch. All staff members look you in the eye when speaking to you and are very courteous, and helpful. Food is always fresh and top quality. The company has good morals and support the community and our veterans. They will always get my business so long as this stays the same or gets better.

My sister gets breakfast at the drive-thru every morning. Best chicken fast food restaurant out there, and they really do provide "service with a smile". I wish there were more located near me!

The salads are fresh, the food is good and I love that it offers caffeine free diet Coke!!! The customer service of the best of any fast foods around.

Always clean and fresh, always willing to correct any mistakes if any. Great customer service. Even with there is a overwhelming of customers the line seems to move quickly and smooth.

The staff is always so kind and accommodating! Love Chick-fil-A!!! Love the new drive through system. Things always move quickly and it's one of the few fastfood chains I take my children to.

Great chain for fast food but the employees are low scale pay for the service they provide. Great food but poor service. We will still go there but expect the serviced we get.

My only issue with Chick-fil-A is that they have so many customers in the drive-thru that you can easily find yourself in line in the street. In the Cary location and Smithfield location does not have sufficient room in the parking lot. There have been times when I went elsewhere because the line was so long and all parking to go inside was full. They need to allow more space when building a new location. I especially like this chain because the staff always seems to be clean and neat. I check the sanitation rating wherever I eat and if it is below 95, I do not eat.

They have the best customers service, very professional and the best chocolate chip cookies! The Chicken sandwich is very moist thru out, tasty and you just can't eat one.

Of all the fast food restaurants, Chick-fil-A has the best customer service bar none! The food is good but typical for the most part, but the service is outstanding.

Chick-fil-A is the best customer service in the fast food restaurant and you can never go wrong with their spicy chicken meal. Their Chick-Fil-A sauce is really good as well.

Friendly staff. Clean and organized and comfortable eating area. The chicken is very good as well. It is also nice that they have specials and support and contribute to worthy causes.

Salads are fresh & don't taste like they came from a factory. The sugar free lemonade is fabulous and makes me happy. Whole family loves the nuggets - even my dogs look forward to getting a treat from Chick-fil-A.

Chick-fil-A has very good food and the food is fresh. It is a family-friendly restaurant. The staff are eager to help you and the dining area is also clean. Even when it is crowded you still get your food promptly.

They meet you with a smile and immediately offer assistance - the food is very good, priced right and if it should be hot, it is or if it is cold, it is. They check on you to see if all is ok. If there is an issue, they immediately take care of it. Glad they are in my area. I eat there at least once a week, sometimes more.

The customer service in Chick-fil-A is always pleasant and on point. They are upbeat, courteous and expedient. The food is good and fresh. Their lemonade is refreshing too.

They are super polite and efficient! Love the waffle fries! I also think it's wonderful that they are closed on Sundays and respect holidays and family time. The cows are cute as well!

Good value, decent food and great customer service. The employees are friendly and helpful and the restaurant is clean and bright too. I am not overly fond of fast food but I enjoy the chicken soup. Family friendly and my kids love it as well.

They are very well run, clean and have great service. Even have people outside to take your order before you get to the window where you would normally place an order. The quality of their food is always uniform in quality and delivered in a timely manner.

It's refreshing to feel that you are actually a valued customer to the staff at Chick-fil-A. The food is wonderful to go along with a clean and friendly environment.

I enjoy eating at this restaurant. The service is good. The servers are polite and professional too. They always ask if there is anything else they can help me with to improve my order and/or their service. I have never found in any of their restaurants to be unclean (inside, outside or ladies room). I also like another important thing about this restaurant... they respect Sunday as a day of worship. That means a lot to me.

Great food, great prices, quality and friendly people. Never had a bad meal and the place is always clean looking and they treat you with respect. Loved they are closed Sundays.

I eat breakfast at Chick-fil-A every morning. The food is great, service is great, great environment, good peoples, great location. I enjoy having my breakfast there.

The young kids working here are always kind and courteous, which is a great attribute for learning in the workplace. There isn't usually a long wait and they even serve you at your table. Great, great customer service!

Always our grandson's first pick. Enjoy the meal. Like the frozen lemonade and frozen coffee. (The coffee could stand a stronger coffee taster.)

Chick-fil-A employees are very friendly, fast and helpful with your order. The food is hot and tasty too. Our restaurant in Morganton, NC is usually very busy at lunchtime and they still are able to get your order in a decent amount of time.

The Chick-fil-a in Statesville North Carolina is wonderful, it's extremely clean, the staff is respectful, polite, and courteous to customers, they wait on you in a timely manner. The staff also bring the food to your table. If you're dining in the restaurant, come by and ask if you need a drink refill, and they also pick up your tray of trash if you're finished. I actually ate there tonight, the play area was closed due to a child got sick, and they cleaned the area in a timely manner as well and kept it closed so it could be completely sanitized, after hours. I was impressed, that's a great thing so germs cannot be spread among the children and adults.

Great food served with a smile. Like their meals. They seem so very fresh. Have had many efficient and delicious menu items. Find myself anticipating the next time when anticipating an eating outing excursion.

We go to Chic-fil-A once or twice a month. The salads are very good and fresh with a good balsamic dressing. If I don't get a salad, I go for the grilled chicken sandwich and really enjoy the flavor but the bun gets so soggy, it melts away from it. We were really sad to see the coleslaw disappear but it did. But my husband likes the noodle soup and the spicy sandwich too.

Great customer service, menu, always a terrific experience. Would go there over any other fast food restaurant. The best, in my experience. A+!

Chix BBQ and bacon sandwich is the bomb. It needs to go on menu permanently. I love it and their honey BBQ sauces. All menu items are excellent. I love their waffle fries, chix wraps and fried chicken sandwiches, as well.

Their business is well organized from breakfast through the evening dinner. The traffic flow is especially handed well while receiving your order in a very reasonable time. The quality of the food is exceptional and very tasting. The employees are always friendly, and go out of their way to please with politeness. The ladies working on the floor are expedient in cleaning the tables and refreshing your drinks. It's just a great organization with so many positives regardless which Chick-fil-A you eat. The same everywhere. It has to be the top food chain based on service, quality of food, employee services organization, and finally ownership.