Chick-fil-A Reviews

Today our area was hit with very bad storms, some areas hit with tornadoes. Being without power, we chose Chick-fil-A for dinner. I wasn't sure if they had power. I had the order ready on my phone, drove there and when I got to the light and saw they were open, I pushed the purchase button. I thought I'd be there for a very long time since most others were there due to no power. I was ready to wait and be patient.

Mr. ** is a very professional, respectful individual and goes out of his way to help customers get their orders right in a timely matter. They need more employees like him at Chick-Fil-A. That is why I go to the location at 28644 Highway 290 Cypress Tx. 77433. I rather go there than any other Chick-Fil-A and thanks again Mr. **. Customer: A.E

This is a poor example of a Chick-Fil-A. My son has worked there for almost 2 years and was let go today for "not being a good fit". He asked why he was let go, and they had no answer. He has been trying to move up the chain and has been a team player. The owner of this facility has horrible management skills, and it shows by how this restaurant is managed. The owner consistently promotes females to management and has cussed out male management in front of teammates and customers. My son has seen MULTIPLE people let go the same way and nobody has been given a reason. It's a default "not being a good fit". Chick-Fil-A claims to be a family, Christian business, but does not promote this in any way. My son was asked to tuck his cross necklace away by the owner. There is multiple drug use in the bathroom on many occasions. Training is a joke; there was no consistency. DO NOT work here.

I am extremely disappointed in price and preparation, I ordered a meal with macaroni and cheese and paid over $12. When I got to the vehicle I had french fries went back into the restaurant to exchange it for macaroni and cheese and he wanted to charge me an extra dollar 75, which would have brought my total up to almost $15 for a meal. It was not my error that he heard french fries when I said macaroni and cheese for me to have to come back in the store to attempt to charge me is Ludacris. Extremely disappointed in Chick-fil-A.

Chick-fil-A app is joke! They tell you this li like you can upload your recipe without a problem but what they don’t tell you is after one upload a day you can not upload another receipt on the same day. So, I called the toll free number and selected 9 to speak with a live person and he said you have reached the number of times for uploading your receipt for the credit in an unknown time frame that he wasn’t able to give public. High as the food, that’s the least they could do. Yes, I told him that it’s not fair to not disclose this information on the app and they have lost me as a customer. Here I thought they built their business on their strong Christian background but it’s built on lies. The things these companies does for a little money. I AM A DISSATISFIED CUSTOMER AND PLEASE DON'T WASTE YOUR TIME WITH THIS COMPANY! SMH, this is terrible!

Chicken nuggets are extremely puny. The drinks Are filled with ice and very little Of. What you ordered. The Counter people cannot even count change. The Jackson Michigan store is brand new and out of trays already. I for one will never be back.

Very disappointed in their Milk Shakes, they charge you for a Medium but they have only one size now. Apparently they just changed to one size, need to go back to the old way because I won't be the only one who complains. N7.

This Chick-fil-A has the worst customer service I have ever been to, they mess up your orders all the time and are not responsible for them. Talk to the manager Rene ** very unprofessional and unwilling to help or satisfy customers with errors their employees make. Keep away from this one. Any other one is better than this.

Fairview Heights Illinois NEW OWNER is just as rude and unprofessional as his managers. Where there are bad managers, there are bad owners. So, I ordered a chicken deluxe asked for tomato and the tomato was left off the sandwich. I called back there to inform them. A manager by the name of SAM exact words. "I am not replacing a sandwich just because of a tomato." I had receipt and was not even asking for my money back. Also, I ordered a tote of cookies for $10.00 at the same time or ordered the sandwich, and I asked if they could cook fresh at the time I ordered because I was on my way out of town. A young lady (Jade name on the receipt said yes, the cookies will be cooked fresh hard as a brick).

I received a gift card for Chick-fil-A, and it's a scam. When you go to place an order online, it will not let you split the order to pay with the gift card balance and the remainder with a credit card. Instead the app tells you that your gift card does not have enough funds to complete the order, and you must add funds. I selected this option and it will only let you add funds in increments of $10, so I will have to add more money than what my order is for, and next time (and every time) I go to chick-fil-a. This is just a scam for chick-fil-a to get people to keep adding funds onto their cards. The only way to use the gift card in its entirety would be to place an order for exactly $10, $20, or $30.

We visited the location in Emporia, VA (#05745) on April 22, 2025, and went through the drive-thru. Although only one lane was open, which wasn’t a major concern, we were surprised to see that orders were not being taken at the screen. Instead, a single employee was stationed outside managing the process alone. As we approached to place our order, we noticed what appeared to be a meeting between the managers and the owner taking place at a table directly next to the drive-thru. Despite clearly seeing the growing line and the young woman handling everything on her own, none of them stepped in to offer assistance or seemed inclined to check if additional support was needed.

We went through the drive thru on Friday, April 11 on Garden Rd, Burlington, NC and it always seems to be a problem w/ getting my order correct. The reps do NOT listen!!! Always wrong when I get the receipt and verify. Then I have to take my time & go into the building to talk w/ a Mgr about the situation..It has happened too many times...please the team members to LISTEN! I would love Shawn ** to contact me....Quality of service has declined greatly.

Normally we have no complaints with Chick-fil-a but felt we needed to comment on the lettuce on our Deluxe Chicken sandwiches. It was wilted and black. Not only was it disgusting looking but could be a health issue. Would rather not have lettuce on my sandwich than eating something so disgusting looking and could possibly make me sick.

Wendy's got a better chicken sandwich that tastes better. I'm sorry I don't like Chick-fil-A. I had it twice. I never ate there again. The fries are pretty good though but damn long lines. People waiting. You're nuts.

My family loves this place! We love to go to Chick-fil-A and they are always packed yet we still get our food fast and Kelly is amazing! Not only do we love the nuggets but we love Kelly! She's always running around cleaning the whole dining room, getting food and refills. Customer service is A+ when Kelly is there. She's a great addition to the great food!

Love it. Staff is so nice. The food is amazing. Love when the drive through goes so fast. I love when they have stuff like bingo or family night. I love how we get free coupons at school. It is so fun. Love it.

Is this normal? I hate to be that guy but there are literally 5 hash browns, the chicken isn’t cut, and there’s a whole open space in this bowl.. This is the first review I’ve even done for food. That’s how pissed I was seeing this after a 12 hour shift

I don’t buy Chick-fil-A anymore. Their chicken nuggets are half the size they use to be, the chicken on the chicken sandwich is half the size it use to be, etc. And the price has doubled. It not worth my money.

My name is Jamie **, and I went to the Chick-fil-A store at the U of L medical center on Preston Hwy in Louisville, KY to grab some lunch before my appointment. I did not know how to use the kiosk and one of the employees came out and showed me how to order what I wanted. They were all very nice to the customers and very professional. I have been eating at Chick-fil-A for years and I love eating there, the food is very tasty and always warm when you get it. I usually go to the Dixie Hwy restaurant, but when I found out about the one right near my appointment, I had to give them a try.

I am an avid Chick-fil-A. I use to LOVE your fries. I recently got the 8 piece meal with fries along with the other 4 members of the family. NO ONE ate their fries. They along with myself will not be ordering any fries in the future. I still love your chicken though. Please reconsider the new recipe for your fries. For any more info feel free to contact me.

I’ve always thought Chick-fil-A had the best fries in fast food, but lately that’s not the case! I know they changed the way they made the fries, to make them crispier but every location I’ve been to in my city the fries have been stale, hard, and unenjoyable. They don’t last past 10 minutes, once you eat wait a couple minutes. The fries turn extremely hard and brittle. Don’t fix what’s not broke.

1. I stopped at the Chick-fil-A in Freehold NJ I ordered #1 just entree and Key lime Lemonade. After I finish ordering I told the person that I was Military. She did not say anything, I drove around to the pickup area, and I paid for my food. She handed me back my change and the receipt, I still had to wait because my food was not ready. As I was waiting I pickup the receipt and I noticed that she didn't give me the discount. I told her I didn't get the military discount she told me that I had to be in uniform to get the discount, I told her that I have my ID but it still did not matter. She said you have to be in uniform, You got veteran that did their time 20 plus years and the only ones can get a discount is the soldier that is still wearing uniform. I don’t know about anybody else but I’m proud to stand next to a veterans that paved the way for me.

Waited for 1 hr to reach the front of the queue -(it must be good if people accept this length of time to queue right?) placed an order with a very incompetent giggling idiot who was more interested in flirting with her colleagues who seriously not interested. 1/2 hr later was called forward to collect our order to only then be told there was no chicken left. Don’t take the order/ money if you can’t fulfill it. Really poor management of supply and demand. Utterly disappointing and really yet to figure out what the fuss is all about. Will be going to more reliable competitor in the future.

Went to pick up and door dash order and 2 employees overlooked me waiting to be helped but helped another person (** male) before even looking my way to ask if I was there to pick up an order. Poor customer service.

I was curious about the grilled spicy chicken sandwich, so I tried one. I was not impressed. It didn't look good or taste good. The lobby was packed and there were long lines in the drive thru, but for the life of me I can't see what the big deal is with Chick-fil-A. I wasted my money and learned a lesson. I won't be going back.

Do the employees standing outside taking orders not bother you? It is the trashiest looking system I’ve ever seen at a fast food. They have huge screens that you can’t order from and the employees will tell you that they can’t hear over the speakers. Waste of money? Or is someone lying to you for making you stand outside? They’re lying because all Chick-fil-As have adapted this system. What is the reason?? I’m never going again because you still have people outside taking orders. So raggedy!

We come almost every day. Employees are so polite and helpful. We have been to every Fast Food Restaurant in our County. Chick Fil A, Aberdeen is outstanding. Restaurant is very clean. Food is always fresh and delicious.

This is a short version: Visited restaurant in the Delta Shores area of Sacramento, ordered and received receipt with code for free chicken sandwich. Once I submitted review with email, the offer should have been generated within 24 hrs. Then they asked for phone number to call. I declined. They scammed me and others by not providing the said offer.

This was the most awful chicken sandwich ever. I am not sure where people get the hype over a dried-out chicken patty and 2 pickle slices. This food is terrible. Only my second time ever eating here and will never return.

I love Chick-fil-A, but they have 2 serious issues for some time now. You can't see the menu to order! They get you before the board that shows the items. Drive thru is also terribly complicated! It needs to be redesigned as it Is unnecessarily congested!

I only go to Chick-fil-A when I have no other immediate options because the menu is limited for vegetarians/pescatarians. When I go, I always ask for a veggie wrap and "fresh" waffle fries, or I only ask for "fresh" waffle fries and a lemonade. The lemonade is always good. The veggie wrap, for what it is, gets the job done, but my fries are ALWAYS cold. I visited Chick-fil-A twice today due to a very long work day, both times I asked for "fresh" fries, and both times I received warmish fries.

The Jasper, Alabama Chick-fil-A has to be the worst one in the country. The most un-Christian like people work there. They have to take their cues from the owner operator. She will not hear a complaint. I was told by a former employee she spends hours on the phone about complaints. That right there should tell you something. If she would have the employees do their jobs there wouldn't be complaints. Her name is RUTH **, unlike her name she has none.

Seems like management now is blaming customers for messed up orders instead of truly caring and taking care of the problem. Even corporate didn’t seem too much to care about what happened to me which is very frustrating. This was another sign of stop eating at fast food restaurants altogether, do something else. Not planning on going back at all after the way I was treated and to add insult to injury they offer to take care of the complaint by offering me a biscuit or tater tots and not even make it a full meal to where I have to still spend more money to make the order complete, smh. Let’s not give them our hard-earned money anymore. One or two customers now and then more will follow later enough to hit them in the pocket and really make a change.

I go to the Chick-fil-A in La Mesa CA. The employee that works the order taker at the drive through is a GREAT employee. Her name is Cory. Every time we go she remembers us and welcomes us with a big smile. This is the type of employee that all business should have. She is GREAT.

I'm a Chick-fil-A fan until today, I ordered the spicy chicken sandwich and I also had a 5 piece nuggets reward, the taste is not the same too much salt, after eating I was dizzy and my BP went up. I will never eat Chick-fil-A again.

Everything was good except the chicken. It was rubbery and barely has any breadcrumbs on it. Other Chick-fil-A that I went like Bangor Maine and Plano Texas. I would expect the chicken to be better than that. I was bummed that it doesn't taste good

Chick Fil A advertised online that they were providing a free sandwich for veterans on veterans day 2024. So I went to the Fairfield, Ohio location and waited in line for ten minutes, only to be told that "they were not honoring that offer at this location." Not to extend the offer is one thing; but to advertise it and have then have a veteran wasting time in line and not honor it is rude and disrespectful.

No happy with Chick FilA and they didn't even care. Some customer service. NEVER AGAIN WILL I GIVE YOU PEOPLE MY MONEY!!! I barely had money to eat and I paid for my food. You didn't have what I asked for even though it was paid for and I wasn't helped to make it better. I wasted 30 minutes of my lunch break and now I get to go back to work without eating thanks to you guys. I work in customer service and y'all should be ashamed!!!! Merritt Island chick fila

“Chick-fil-A is hands-down one of the best fast-food experiences you can have! Every time I visit, I’m greeted by friendly staff who genuinely seem to enjoy what they do. The atmosphere is always warm and welcoming, and the place is impeccably clean. The food is consistently fresh, delicious, and made to order without the long wait you’d expect from such quality. Whether it’s breakfast, lunch, or dinner, Chick-fil-A never disappoints.

I called on Oct 29th & placed an order for 2 trays, 75 pieces of chicken each to be Delivered on November 2 in Stillwater to a tailgating birthday party. I called again the morning of the 2nd to “confirm” my order would be delivered. They assured me it would be delivered @12:30. When it was time for our food There were Chick-fil-A cars delivering all around, some of our Group was stopping them to see if it was our order and the drivers knew nothing about our order & Crazy said they would check on it and make it right. Well, I think about 1:30. It was finally delivered and by then people were already in the stadium and the food was just now getting there.

My husband and I have ate at Chick-fil-A twice since they changed their chicken. First time was breakfast and the chicken had a weird texture, second time it was stringy and didn’t have a good taste. There won’t be a third time. My daughter and her family had went a week or so ago and she also said they would not be back. Chick-fil-A you messed up!

Wilkes Barre, PA 18702. I been going to this Chick-fil-A at this location for this past week to eat and work my mobile job instead of staying and working from my hotel room. That’s where I’ll usually go and spend most of my day working and being at peace at my favorite fast food restaurant. At approximately 11:40am while I was working my mobile job and on a phone call with someone while deciding what to order for my lunch there for the day I was approached by the owner Jeff Snyder and he proceeded to say the following:

The chicken breast was extremely large, salty and not flavorable at all. My waffle fries was warm, and just crumbles with a few whole waffle fries. I've never had the need to complain but this meal was a disaster. I heard that you guys changed your chicken and if that is the case I don't think I'll be order the #1 anymore.

I visit the Hilliard Rome road Chick-fil-A location on occasion and it is a top notch. Establishment I have so many adjectives to describe it! Professional, Super Friendly, Respectful, Delicious /hot/consistent, Clean. The atmosphere is always alive and full of society. The manager there sets the bar for the rest of the team. Thanks for your service Wilmer!

A much-anticipated opening of Chick-fil-A in Shawnee, KS turned out to be our worst experience EVER. First, there’s no in-store dining, the memorable crispy waffle fries were undercooked, cold and soggy, and the sandwich was “meh”. We were so disappointed. This is so way below standard for one of our favorite places to eat. Zero stars and we won’t be back.

Came to the Clifton park location after a dental appointment. It was busy but very clean. The gentleman attending to the sweeping and table cleaning was on top of it. As soon as someone left he was right there cleaning up behind them. Tawaana (not sure of the spelling) was super friendly and helpful navigating the menu. Infectious smile and made me and my son laugh. Food was delivered to the table with a smile in a timely manner.

They left out my sauce for my grilled nuggets and it made me very mad! I did a mobile order (Cameron **). I had to wait on my food too and didn’t have time to wait again for freaking sauce! And the survey site isn’t working so I can’t even get the free chicken sandwich!

It took over 30 minutes in the drive through. I was not told when I placed my order that since I was ordering from the lunch menu at 10:10 am there would be a delay. When I got to the window I was told that mac and cheese was not available until after 10:30am. If the order taker had advised me of the delays I would have ordered from the breakfast menu.

I used to be a huge fan of Chick-fil-A. But recently I have noticed all my points disappearing on the app. Also, they now purchase all of their goods from Bill Gates and Martin Brower the same warehouse as McDonald's. So sure it's pretty safe to say their food is no longer as good as it used to be. Considering people have done tests and the chicken sandwich is over 30 ingredients. I will no longer be going to Chick-fil-A. The only reason I left one star is because you have to and I must admit their service is still excellent. I will no longer give this establishment my money due to them resetting your points on the app so frequently as well as purchasing their not-so-great chicken from Martin Brower which is supplied by Bill Gates. I would help many others would follow suit so that they quit feeding us poison and charging us ridiculous amounts of money.

I have never had an issue with Chick-fil-A, I always got great customer service and the food was always good. Last night I stop by and got the chicken sandwich meal and got home to a hard black burnt sandwich… Truly disappointed.

I had a coupon for a free chicken sandwich meal, upon arriving to the lady taking my order in the drive thru I asked for 2 spices chicken deluxe meals with water...she told me I had to get a regular chicken sandwich with the coupon. I said fine...she then told me I couldn't get water with the coupon. It had to be a drink..I said fine..then she said, "Sorry you can only use this coupon at a certain location. Your total is this..." So I couldn't use my coupon and didn't get what I originally wanted... Poor customer service.

Wasn't about to wait in drive-thru again and go inside in pouring rain. Since milk was an add-on, no receipt, kid probably took the 2.00. Food was cold.

I entered their location at 918 8th Avenue in Manhattan on Tuesday, 4 June 2024 at 7:15 am and was turned away as I was told the store open at 7:30. The door was unlocked and both your storefront window and your website state this location opens at 6:30 am. I was also misgendered. I purchased my coffee at McDonald's, who were more than happy to provide service. I have no intention of using your restaurants ever again. My first and last time. I contacted this chicken company twice with no response. I filed a Better Business Bureau complaint, this chicken company did not respond.

Most recent experience at the George Washington FSU (#02693) Ashburn, VA location was below expectations. On 06/08/2024 at 9:23:36 a.m. I visited for the first time through the drive-thru where no Chick-fil-A drive-thru service attendant was readily available for over 15 minutes to take orders at the drive-thru. The service attendants were extremely slow. My order was not taken within 3 minutes. I drove up to the window after sitting at the voice box kiosk for more than 15 minutes with no attendant readily available. I was greeted by a rude and unprofessional ** young (lady) worker who thought she would "scold" me for not waiting at the voice box kiosk until she was ready to take my order. It does not work that way. I am the customer at all times.

Went to the Keller location this past Saturday May 25th. Store # 03226. Ordered two spicy chicken sandwiches that were loaded with SALT. So much so, that we tossed them. Not edible. The wait was long, the line was longer and only one cashier taking orders. Because of the very long car line, went into the store but, it was worst.

I went to lakeside mall location. The cashier was nice. The lady in charge of picking up was not really nice and a bit rude and I felt that she treats me unfairly because of my ethnicity/color. I sent a review using my receipt.

At the Lone Tree location was repeatedly asked the same questions by a server named Beth that made me feel very uncomfortable like I was just being picked on. Also was asked to see my receipt immediately like I was somebody that was just wanting to hang out there and stare at the menu. Quite a bit of overdoing it.

Was supposed to get a 50% discount for my workplace employees, from the food truck. They were set up in our parking lot. I was told I got the day, seemed high so I asked again, and they replied, "Yes. Your discount was applied." Upon getting home, we went online and checked the menu and we were charged full price!!! Called customer service and got absolutely no help.

They are now not using antibiotic free chicken. I will not be purchasing their chicken. I don't understand this as I guess the ethics with some of these companies goes away when money is involved. Very sad. And their berry new drink tastes like cough syrup. It truly does. Faint ** taste. Bring back Mango. It was delicious and they wouldn't allow you to get a Large which was also a disappointment.

I am disgusted with Chick-fil-A customer service. I guess they are less concerned with making sure the customer is satisfied. Because I placed an order through Uber Eats and Chick-fil-A did provide a quality check to ensure the delivery person was given the correct order, they are not responsible for their error. Despite speaking to Chick-fil-A customer service regarding my experience and verbalizing what was clearly a mistake on their part, they refused to take any responsibility or even apologize for the inconvenience. POOR customer service.

I went to the Burlington location. Order 3 3strips only and waffle fries. They charged me for the meals. When I noticed this I called the store. No one got back to me. Then finally someone did. They said they would make it up and they would send me 2 3strips meal coupons in the mail. To this day I have not received them. So be careful. Any Chick-fil-A will OVER CHARGE THE CUSTOMER and they will not do a thing about it. Especially the Burlington location.

I stopped into Chick-fil-A in the Colony. Beautiful and very clean as well as nice. I got the strips and the very last bite tasted like rotten chicken. I could not stop quick enough to get a ice cream to kill the taste. I am sure it was just an oversight but man it was horrible!

No complaints about customer service, that was great. My complaint, it that prices are outrageous. I got 4 piece chicken strips only. They were so small, length was like 2 to 2 and a half inches. More like a kids size. Not even a full chicken strip. Get real folks. Pathetic. It was 7.09 for the 4 little pieces.

I visited a 2805 E League City Pkwy store in League City, TX. I ordered at 9:30 am and was told to park at the front door to bring it. There were only two of us there. They delivered a bag to the other vehicle, and then, in about a minute, they returned to pick it up. He took it side and brought out another. Then, another person brought out the bag they had given to the car and handed it to me. I told him that was the bag they had given to the other car; he said don't worry, it's OK. When I opened those sandwiches, they were made wrong. That receipt said how to prepare them, but they prepared them incorrectly anyway.

While picking up my dinner at Chick-fil-A in Kingsport today and eating in their parking lot in my car, I attempted to back out to leave and a short hair lady in a van rushed passed and I accidentally bumped her car. Their was no damage and I did not even feel the bump, but she felt the need to get out of her car and proceed to cuss me and tell me I hit her car, and I asked her what she wanted me to do, she said nothing because of no damage, but proceeded to let me know she couldn't let the the truck parked down from me out because of me. I told her fine, I would just sit in my car, until the closed or traffic died down. She was about car 15-20 stretching all the way around the building.

Off meat. I read. Humane Society gives them an F minus on how they treat their animals which is why people are getting sick. Chipotle and Whole Foods and Taco Bell got A’s. McDonald's and Burger King got F’s. Papa John’s got an A.

This is for the restaurant’s management: I fully understand errors. I have trouble making sense of what appears to be uncaring customer service. My drive-thru order contained a MEDIUM cup of fries. I got the medium cardboard cup but the fill level was less than a small order. My question is - where is the awareness of an employee when that person grabs a medium container that literally looks like a loser and places it in a customer’s bag. I see the problem as a management issue. How does the owner/manager not instill in the workforce a concern that the drive-away customer would be disappointed with order. I would think that the delivery goal would be to provide a little over full-fill rather than “where the hell are my fries”. I don’t want a free order next time - I just want there to be a restaurant’s concern to do the right thing the right way the first time.

I went to the Chick-fil-A in Florence, AL last night and ordered some chicken nuggets. So we wait in the long line for probably around 25 minutes and everything was fine if you don't mind waiting that long but after about the 3rd nugget I ate another one and I noticed right away something wasn't right about it but I continued to keep chewing it but it tasted HORRIBLE!!!! It wasn't chicken meat I'm very sure of!! I have no idea what it was but it was nasty and it has made me so sick!!!! That is so wrong on so many levels!! I am scared to even know what it was I ate! I will not be back and will tell everyone I know to beware of the food from there!!

The Hampton Lovejoy Chick-fil-A delivers very poor service and the quality of their food is toxic. Chicken fried in old grease and the new manager does not care about customers and complaints. He takes complaints personal and will go into your account and take back rewards after you complain about the service. BE AWARE. If I had an option here to upload a picture I would show as evidence.

The store on Old Fork Murfreesboro is the worst one. We always eat in Chick-fil-A but this one no way we will go again. The order is always not completed and when I ask I miss this the manager tells me to go to the line and order this again while I already order and they miss my order. Even the company when I make complaint nothing happens. I asked for the video cam. They refused to give it to me.

Not a bad experience, just expensive. I didn’t care for sauce that everyone raves about. Order took forever to arrive. So food was cold. Chicken is not good unless hot. I think it was the delivery company’s fault.

I've been enjoying Chick fil A's meals since I was a little girl. Throughout my life after I got done with school a great dinner reward was getting to eat the grilled nuggets. Moving on throughout the years, my meal has grown to a deluxe spicy chicken sandwich with a side of Chick fil a sauce and criss cut fries. My favorite drinks are the frosted lemonade and the oreo shake. I love this meal and it's so delicious. The customer service at Chick fil a is unlike any other. You always get welcomed and talked to with so much respect. It makes the din in so memorable and an overall great experience. The friendly workers make you feel wanted and cared for. They move their line so quickly and have a very fast and good meal with little wait time. I love Chick fil a and I hope you can give it a shot for a delicious meal.

Recently we were at Chick-fil-A in Washington, DC, Dakota Crossing. The person who took our order didn't give us a warm hello. It was more like, "What's your order?" The order taker misunderstood my drink selection. Therefore, when I received my order, the drink was incorrect. I had to leave my vehicle and walk back to the drive-thru window. The employee at the drive-thru saw me and said, "Yes?" I responded, "Hello, and how are you?" The employee responded, "Hello, can I help you?" Unfortunately, the store manager was present the entire time and said nothing. I let the employee know that my drink was wrong. The store manager spoke up and said what I wanted was an exception and that they could make it. Suddenly, a different employee stuck their head out the window to say what does she want?

What is up with the new pimento cheese Chick-fil-A sandwich. It looks like a chicken patty that somebody puked all over. It's disgusting. The hell with this place. I will never ever ever eat it again. It is literally the worst food I ever had in my life literally. The sandwich is the most disgusting looking thing I ever seen in my life. Once again he literally looks like a bun a chicken patty and somebody.

Order the 3 strips meal in which I experienced an unpleasant taste and smell from the chicken. I couldn’t even finish them as the taste was very chemical like… 24 hrs after having the meal in my car, my vehicle was still left with that smell!! Nauseating! Never again will I eat CFA.

I paid 30 dollars for cold macaroni, a chicken sandwich, and a salad with wilted lettuce. They messed up my order and I had to sit while my chicken got cold, waiting on the salad that they didn't make. They wouldn't allow me remove ingredients from the salad. I ended up throwing it in the trash. They gave me the wrong dressing, and the macaroni had insect in it. I will NEVER go to this place again. Nobody should have to pay 30 dollars for 4 items at a fast food restaurant in the first place, let alone for poor quality food. I could have gone to a restaurant and paid this which would have included a nice tip!

I have to be honest and truthful. For a company that considers them a Christian-based company if you read the ingredients that are in the chicken filet or chicken fingers it's nothing but poison. I use that word very strongly because the ingredients that are in them are totally unhealthy and unsafe for the body. I could list the ingredients but it's up to you to read the ingredients and figure it out for yourself. Once I found out I stopped going there. If you want a healthy experience skip Chick-fil-A. Besides being overpriced they are not healthy at all.

Ordered a six piece nugget combo through the drive-through along with other food at Chick-fil-A on Business Center Dr. and Magnolia Parkway. The guy that was taking my order did not repeat the order back to me. I got home and part of my order was not in the bag. Came back to the restaurant thinking they were going to give me the food for free. They made me pay for it because the idiot that took my order did not pay attention to what I was telling him that I wanted in my order, I think that is bad customer service, and the people should take the time to listen to what people are ordering. Even messed up on my drinks.

My wife and I visited the Roswell Road at Cobb Parkway location around 10:30am. We not greeted or acknowledged. There we two customers standing around waiting for their orders. At least six employees were standing around (appearing to be socializing). I stood in front of a register. A female employee was walking by each register and mumbling something. I don't beg to be waiting on. For the price of your chicken, I should be greeted. We left empty handed and hungry.

People at this place should take a test before getting a job there,. One is required to place order before getting chance to look at menu board. Second, with all employees looking around, not one would take initiative to break a bill. A customer is not made aware they won't break a bill until you are already stuck in line. How can a business on the south side of Lafayette not take hundreds? Never fails, it's a constant correlation that when businesses grow their management and customer service declines.

After making a quick stop to grab lunch I stopped and got the # 1 meal at the Tara Blvd location on Hampton Ga, eating half my sandwich I thought lettuce was stringy. When I looked at the sandwich it was a long hair string...I was immediately sick to my stomach by vomiting.

I was at the 6050 W Irlo Bronson Memorial Hwy, Kissimmee Florida location and I was served nuggets with a gray slimy substance inside. It was in at least 3 nuggets. Check your food before biting into it.

Why do they have a carry out option if they don’t start making your order until you arrive? No sense at all whatsoever. You place an order online to get there and get it then leave. But no you can actually go through the entire line and place an order and get it before doing a pick up online. Ridiculous.

Managers put patient at risk by refusing service animal to remain close enough to owner to do her job. Managers demanded to put her down on the floor when she must remain close to the patient's heart. When we tried to explain they wouldn't listen.

When ordering we use the menu to choose our food, we ordered the 12 pc grilled nuggets (trying to be healthy). What we got looked like a leftover chicken breast cut into pieces, dropped on the floor, stepped on and put in a container and served, not as much as sorry from the manager, after a short discussion she did replace them with the fried nuggets which were better. I just can't believe they tried to pass this off, especially at $12. Glad we didn't go through the drive through otherwise we might not have noticed in time to go back. Shame on you Chick Fil A!

This is one of my favorite restaurants. The food is wonderful and the customer service is great. I highly recommend eating here. It’s definitely worth your while! My favorite are the chicken nuggets. They are juicy and so yummy. And the fries are my favorite part.

Dear CFA, I would first like to say, suck on Deez. I came into this restaurant, feeling great about myself and honestly looking my best. I have high expectations for this fine cuisine that I was expecting but when I got in there, there was some **, serving me a hair on a damn stick. I just wanted some effing chicken. If I wanted some fake stuff I would go to Mickey D’s but you know what? I bring a big buck because I was gonna get the roots chicken am where I came. I was hungry. All I wanted was a fat chicken and these workers looked at me up and down and said ** no.

Chick-fil-A had the best lemonade I have ever had, however they need to remove the pulp as it is the most I've seen in any type of drink. When I buy a gallon I have to spend a lot of time straining the pulp out. Please start removing the pulp Chick-fil-A!!!!

I had always wanted to go eat there so we went to a bigger town that had one there and I went and ate there. Our food was horrible. The chicken was hard you could tell it’s been sitting for a long time fries are cold. It was around $35 for the meals. It was a total waste of everything. I even wrote the company and told him and no one has ever responded back.

Did not have my phone at the time I made purchases at the Chick-fil-A restaurant. I tried to input my purchase details from the receipts, but got the same message each time I tried to input the purchases “you have exceed the number of missed transactions, etc.,etc. ChChick-fil-A is not the best fast food joint, so be open to trying others; including Publix, Kroger, and many others.

I walked in to get a meal and I nearly twisted my ankle. At this particular place they had a step down to get out of the place which I didn't see and so for no reason they put that. I order at the counter and all the Employees as per usual seem to be too focused and their drive through. I ordered and they nearly had fries for some reason. It took 20 minutes just to get my food along with screaming children, and teenagers being idiots. I also wanted to say your floors are always way too slippery no matter what location I go to, but this time I nearly slipped and broke my head, I got up with like 1,000 people looking at me like I was a 2 year old child trying to walk. PLS guys make your floors more dry because I am sick and tired of this. The Food was awesome but like come on guys!

Chick-fil-A cannot get their orders straight. Ordered a regular chicken sandwich, received a spicy chicken sandwich. I ordered this directly from their website. I had it delivered, the delivery was great, the order was wrong.

So to be clear overall most times Chick-fil-A is a five star company and this review is for one experience at the drive thru during which I used a gift card which I knew didn't have enough to cover the whole cost so I gave them a $5 bill with the gift card to cover the dollar or so extra the order will cost. So then with my receipt I get the gift card back and about four dollars in change and they say they hope it's okay they used the cash first. Well no that's not only not okay. That messes me up because my wife told me emphatically to use up the gift card. So now I have to drive back around and I order another sandwich just to use up the gift card. It's common sense that they should use the gift card first if you give them cash and a gift card. The cash is to cover what the gift card can't. Hopefully they will get the memo on this.

In drive thru at closing. Mind you I can’t get out of line. Have to wait for 6 cars to get service before I can leave. Asked if I could order some soup. Very rudely told no. I won't ever be back here. Just now leaving at 10:11. Got in drive thru at 9:58. Thanks guys.

They've got a very very strong pungent odor. It smells like it should be cinnamon air freshener but it knocks you over as soon as you walk in. I'm sick. I can't even be in there. I'm waiting on my food outside.

Recently I was at Chick-fil-a in Mc Allen Texas. It was an amazing place. Never have I had a more pleasant meal. Jan was so polite and helpful, going above and beyond to make us feel welcome. There were several others there who also checked on us throughout our meal. This store and its employees should receive a commendation for its service. The store number is 0145. Thanks Jan for the wonderful care given to us. Forever repeat customers!

It would, was great and has been great everytime I've stepped foot in a Chick fil A restaurant. I thought fast food workers lost the hospitality after covid and some still aren't nice and you feel good about the food you're going to get. It's not like that at chick fil a at all from the staff, everything on the menu taste fa-nominal, it smells clean and the food smells amazing. Literally the only thing I can think of that bad about it is the line everytime. There's huge line wrapped around the building but the people just want the same thing I want. Nothing like chick fil a. Would love to buy shares in it in the future or invest somehow into it. That's how much I love it.

Supposedly purchased a nugget combo only to find out after it was brought out the cashier did not ring up a combo. I was told I needed to go pay for fries if I wanted them. Since I had to go up, I asked for manager who said if I wanted fries she would ring them up, requested refund which she did, offered no apology and lost a customer for fries. On top of that she had to throw away the food I returned. Sounds like a great manager. Cost company money and client. Happened at the Sand Lake, FL location.

We eat regularly at Chick-fil-A! This was the poorest service and by the time it took to get correct sandwich the fries were cold!!

I called them for 15 minutes and they answered and hanged up. I can’t believe this. Chick-Fil-a you better call me and let me order to change my review. My number is ** and I will give you a 500 tip if you let me order everything in your menu but everything is plain.

The Chick-fil-A chicken sandwich was good on the chicken part, but the bread was TERRIBLY soggy. When I had a parent meeting to go to, they served 100 chicken sandwiches. But when we pulled them out of the bag, they were the soggiest sandwiches EVER!!!! The chicken was good, so we just ate the chicken. But the bread was really bad. I hope in the future that Chick-fil-a will do WAY better.

The chicken nuggets themselves are good, but the toy can be a little cheapo-deapo. The fruit is perfectly fine, and so are the fries. But the toy can be so dumb sometimes for my kid. My kid literally said he'd prefer the puzzles or maybe the ice cream. He's 8 years old, so he's totally mature. He likes the toys when they're the match games and puzzles. He especially loves the table topics. But the books are ticking him off. So please think of the older kids. I mean, it's nice to think of younger kids, but he hates those. So, yeah.

This was my THIRD & final visit to the Cherrydale location. Jennifer has poss poor customer service & I feel is very racist due to my last visit to that location. I was totally ignored & overlooked to assist a ** gentleman. Chick-fil-A managers need more training on how to treat PAYING customers of any race!

No greeting and no acknowledgment from employees that were laughing and playing loudly, at the drive-thru. Front counter order taker, did greet us, but we could barely hear him over the noise from the other employees. Chick-fil-A does not seem to be as selective over the crew that they hire nor the cleanliness of the restaurant as they once were. We’ve always chosen Chick-fil-A over any other fast food chain, for their fresh, hot and delicious food, their great customer service, and the cleanliness of the restaurant. The food at our visit today was still as exceptional as always, but it’s just not enough to keep us coming back without the latter two.

Worst service ever and the manager was just as bad. Food is poor also at 35 and Quebec in Denver Colorado. I will never go to Chick-fil-A again. Cane's is better anyway and they just open one right up the street.

A call to restaurant did nothing. Was told by Wendy that's just how it is. A complaint to corporate office was no better. No offer to replace. Mac-n-cheese is available everywhere. They lost a regular customer.

I personally love Chick-fil-A, but I confess that over my past 5 experiences I have been very disappointed in the Drive-Thru because they forget your sauces, dressing, and sometimes one meal you ordered. That needs to be changed!

So I love Chick-fil-A for their chicken and their waffle fries but I had Covid for almost a month and lost my sense of taste, It is a miserable feeling and one that I would not wish upon anyone. Food is amazing and not to be able to taste anything is not an enjoyable experience. But Today I had their cookie crumble parfait. For the 1st time I could taste. So thank you Chick-fil-A for bringing back my buds!

Ames, IA Chick-Fil-A has the best drive-thru customer service I’ve ever experienced. They are so friendly and efficient and they run like a well-oiled machine. I’ve never been to a drive-thru that can run cars thru that fast no matter how busy they are. You can be 10 cars back & still only take a couple minutes to order, pay, get your food & drive off. And the food is delicious!!

This is not a clean Chick fil A. I went in the store after not buying anything there for sometime. The retail location was not clean. The floors had trash and dirt on them. The outside was dirty before you entered. There was a stale odor in the air. The employees were friendly, however the Owner was not. Several people spoke to him and we were given looks of disgust. Then, I remembered why I stopped buying from that location.

Went to Chick-fil-A on Veterans Day to get the free chicken sandwich, waited in line for 40 minutes only to get a free cookie. What a cheap way to thank Veterans. Advertising did say participating locations but how

IT'S WAY OVERPRICED!!! $12+ for fries and 4 small strips of chicken. We could all just go to a nice restaurant with good quality for for that price. I spend $12+ on a meal and I’m still hungry after. They try to say it’s not “fast food” although everything is already cooked ahead of time and they are faster than McDonald’s but somehow they aren’t “fast food.” They also say they make everything in house which is hard to believe because it doesn’t take like good quality ingredients in my experience. They should lower the prices or give people more of a restaurant experience for $12-$25 dollar meals (with a desert).

On Nov.1, 2022 my husband went to Chick-fil-A on Briar Forest and Dairy Ashford to pick up 2 salads for me and my co-worker for lunch. When we received the salads there was no salad dressing for neither of the salad. I called the store to report that the issue and was immediately told, "We don't have anyone to bring it to you. Normally, when people are missing the salad dressing they come back and get it." "You can return them", she said. "Everyone makes mistakes." Instead of immediately apologizing for not including the salad dressing this is how the manager chose to handle the issue.

The Autumn Spice Milkshake isn’t worth the purchase, it tastes like an overly spiced crunched up syrup drink with milk. Chick-fil-A is a great restaurant and I am a faithful customer still, however this milkshake should be taken off the menu.

I want to ask a simple question that I hope will bring an answer that is favorable to Chick-Fil-A. Why does Chick-Fil-A does not offer hot coffee for delivery via DoorDash? If you check their website via DoorDash, they offer loads of cold drinks, but not their delicious hot coffee…. This makes no sense to me - everyone else in their business line let’s coffee. I brought this to the manager and DoorDash. The manager said she was sorry, but they don’t offer hot coffee.

My coworker left me 3 chicken sandwiches on my desk, after I ate one he told me they had been left out for 3 days in his desk. Well guess what I didn’t even get sick, what kind of preservatives is in the chicken?

I came through the Benchwood blvd Dayton, OH location and today. I had to throw away the hashbrowns. They was saturated with grease. I came through at 6:40 Am. I've had 2 orders recently I was unhappy with. That is why I'm writing this review. I go through this same location around 10 times a month and the last 2 times I've been unsatisfied with my food. Always the same chicken min meal. Last Thursday morning went through and the chicken chunk was the size of a nickel. It was all bread. Then, today I come back to try them again same location and I had to throw away my hashbrowns. They was full of grease. Not sure what's going on lately. But they've sucked.

So when I went to Chick-fil-A and we got some fries. Those thing was so salty and dry and cold it felt like you've been there for days. I wonder how those cookers be cooking that and giving them to a customer. I wonder why Chick-fil-A have long lines. Those fries be disgusted. It's not even delicious. It's disgusting. Even McDonald's have better fries than Chick-fil-A.

Chick-fil-A is a wonderful food place. But I find that the sandwiches are excessively salted. Sodium is not healthy when overused. I would love to see some improvements in this regard. Other than that, we all love Chick-fil-A ❤️.

there to get dressing. The manager I talked to didn't even come out and Taylor another rude manager gave me attitude because I asked for 2 dressing so with gas the way it is, I Paid $11 dollars for a salad and 35 mins driving up there twice and the hour and a half I was clocked out of work for lunch and they acted like I was an inconvenience to them. Got to give it to Stephen, willing to take all blame for it but didn't even ask what was going on and why I was so mad to see if he could help but no not one employee cared and 3 were managers on front line part of it.

I placed a mobile order for a new location that is closer to my home. When I got to the restaurant, I discovered that the order had been sent to the wrong restaurant, it went to one that I had previously visited. So I didn't get my food and contacted customer care number where I was told that they would forward my request to the restaurant, but that it was up to them to refund my money. After another attempt to contact customer care, and several days later, the restaurant finally contacted me and asked for the transaction information. I provided it and never heard back from them. I have filed a dispute with my bank to recover my money.

We were in the drive thru at the Nolensville Pike. Suddenly our car exploded. Like three employees and the manager helped push the car out the lane and into a parking spot. They were so kind by wanting to give us free food while it was hot outside, like please give them a bonus. Me and my mother are so grateful.

Poor!! Come thru the drive-thru. Nobody in the line so why it took at least 8 to 10 times to tell her my name. She was acting like she couldn't hear me!! While I'm doing that a vehicle pulls up with no problem. Order has food and jumps right in front of me. After no Chick-fil-a sauce when it's clearly on my receipt!! I'm done for now!!

The young girls at the Ft. Oglethorpe, GA location who were outside the drive-thru window handing out orders need a lesson in maturity and respect. One in particular (short girl who wore a large white jaw clip at the nape of her neck) looked at me when I drove up to get my order and snickered as she turned to get my order. She nudged the girl next to her to get her to look at me and she did for a second and turned back around. Jaw-clip girl had her back to me getting my order but I could plainly see her laughing at my expense. She turned to me, handed me my order, and once again turned around to snicker.

I have been to more than one location. Their chicken tastes like someone slit the bile sac on the chicken before cooking it. Their advertising is so phony and false. I almost vomited from the taste. Give me Popeyes any day. I rather even lower myself to the Colonel's greasy fare.

St. Simon’s island store. Biscuits under baked and falling apart. We’ve seen this in most stores. Is it company policy to under bake their biscuits? Please make it policy to bake them totally brown and done. Also St. Simon’s Island store didn’t have coffee cups and served the coffee in a soft drink cup making it impossible to drink while driving. We’ve made this complaint I’m the past…NO IMPROVEMENT. Respectfully… PLEASE Ensure this corrected.

My husband ordered me their chicken tortilla soup at the drive through. When he got it home we realized it was chicken noodle soup which I do not like. I took it back to exchange it and they said we don’t make the tortilla soup anymore. So why didn’t they just say that? Why would you give me something else. Then when I asked for my money back they said they would not because they can’t resell the soup - seriously???

Jessica, who refused to take messages for owner/GM, said they "don't give refunds or replace items" even though we were charged for food not ordered & the fries ordered were awful. We DID eat there 4x week, but no more!

I went to the store at Centerplace in Greeley, CO. 80634 at about 3:30 pm on 4/26/2022 and ordered a Chick-fil-A chicken sandwich combo inside, and they gave me a table number and I waited and waited and waited for my order but never got it! I must have waited 15 to 20 minutes, and I was the ONLY customer in the restaurant. I think the priority is the drive thru customers. I finally gave up and went to the counter and got a refund on my order. It will be a LONG time before I go to that Chick-fil-A restaurant again. I went to Arby's and had my order in a few minutes. VERY POOR SERVICE AND THE EMPLOYEES SHOULD BE REPRIMANDED FOR THEIR POOR SERVICE!

Terrible. All I wanted after my terrible day was some nice food and service but NOPE. I didn’t get my change and they stole my TEN DOLLARS. I also didn’t get fries with my meal. I am so mad right now. I just wish I got my good service.

We have never eaten at a Chick Fil A before so since one just moved into our town we decided to try it due to all the hype. We both ordered a chicken wrap for 8.00 per wrap. We were hard pressed to find any chicken in our wraps. It was like eating a lettuce wrap only. We were very disappointed. We probably had about two very small pieces in our wraps. I could have made a more substantial one at home for less than half that price. We don't plan on eating there again.

We were in the drive thru at the Chick Fil A on Wadsworth and Belleview and Sam had exceptional customer service while we were waiting for our food. It was also a pleasure to hear how much he enjoyed his job there and the people he works with. These days you just don't hear that and customer service appears to be non-existent, so I couldn't leave it unnoticed! More kids need to be like him and enjoy what they do to earn income and if you're not then find something that does make you happy. Sam we appreciate how friendly and professional you were!

The soup has a good taste but it was rarely any chicken in it and it seemed more like just a good bean soup. Very few little pieces of chicken. The Sunjoy drink was great and refreshing. I love Chick fil a but more chicken in the soup please and add tortilla chips to it or something. I did not receive any chips.

It's been a longtime since I have dine-in at Chick-fil-a in Pine Island #02489. Today I went to dine-in with my family and parents and I would like to say how welcome we were and love the customer service that Sage M. gave us. She was very sweet and keep coming around asking if we need any refilled or anything. Way to go Sage M. we will for sure be go back.

I stopped in after work to get an order to take home to my family. Mix up on orders. Noticed it on the way home. Called the next day. They took care of it. Reimburse me all of my money. I appreciate it that but then two or three days later I had stopped in again to get me something to eat and I couldn't find my wallet. As I pulled into the line the woman taking the orders said, "Don't worry about it. We'll take care of it." I said no I got it, I'll just pull through and try to find my wallet. She said, "Oh no we got it today," and they took care of my order. No problem. Had no idea something had happened before with my order. Never have had a problem with Chick-fil-A. Awesome company. Awesome restaurant. Hopefully my daughter can get a job there someday. Thanks Chick-fil-A.

There are many aspects to Chick-Fil-A that make them more unique than most. The incredibly fast drive-thru, the service, the respect their employees have for their customers, and the fact that they are closed on Sundays as a day to rest and worship. They are consistently respectful to their customers and always make everyone feel welcomed. Their food is always warm and ready to eat and they have a lot of options.

Them people made my food disgusting and threw my food everywhere in the bag. My drink was mixed with every other thing than what I have ask for the people were yelling at me telling me to rush hurry the up. They was using bad language.

I love Chick-fil-A. I think the food tastes great but the amount of money I pay and the amount of food you give do NOT match up. I am never full or satisfied when I go there and it leaves a hole in my wallet.

I love Chick-fil-A however today I was a bit disappointed when I paid for my order in the line and I ordered 2 Salad dressing. When I got to the window I was told I need to pay an extra .30 for the salad dressing. I refused to pay .30 on my card because the extra salad dressing was on my receipt. Manager and window attendant didn’t give me my extra dressing. I told the manager I was completely disappointed but all she could say was she would speak to the person that took my order outside. Store # 02551.

I love Chick-fil-A and the fact that you can order/pay online. However, if you order and pay online then you SHOULD NOT have to wait in a long line for 20 minutes while others place their orders just so you can pick up the order you placed online 30 minutes prior to having to wait another 20 minutes in line to pick it up! Please create a better system for the customers who place their orders and pay online to pickup their orders. Otherwise what is the point of ordering/paying online if you are going to have to wait in line while others place their orders anyway?!

Store has gone downhill with the current management. Use to like going to Chickfila. Not planning on going back after my last two visits. I don't think they care about the customer especially the ones who take the order at drive thru. Why did you guys do away with large shakes. The old management was very good. I will just spend my money someplace else.

My first trip. Have been watching commercials about quality of offerings, including pictures. Deluxe spicy chicken sandwich and side of mac and cheese. Soggy bun, very small fillet, one pickle slice. That was it! Mac and cheese was like wallpaper paste, thick, tasteless. Very expensive. Over $10. The drive-thru is an absolute nightmare. Winds around and around the cramped parking area. Very poorly marked. Took over 20 minutes. I never comment, but this was over the top. A terrible ripoff.

They didn’t give me my damn Polynesian sauce the one thing I asked for and they didn’t give me my sauce never ordering food from here again! Not satisfied with my experience from this establishment. Maybe tell your people to listen to what people to I say when I order!!

I loved this restaurant. I realised I had not been there in almost a year. So today I went to get my food. Fries were NOT cooked, again not cold, but NOT cooked, and their burger's bun was moist and wet. I called the place up to tell them this. They first asked for my receipt which is okay, I gave them that... What they said afterward what I was shocked. They told me to bring the receipt and the food back... lol. Alas, won't be their customer again, esp if I have to wait in line for 200 min for food like that, and customer service like this.

I purchased the chicken tortilla soup based on the poster in the window which showed chicken and corn in a broth. I also wanted to try something new, and normally I love Chik-fil-A food. But this time was different. The soup I received was little more than thickened water with taco seasoning and tabasco sauce. You couldn't taste the chicken, you couldn't taste the corn, you couldn't taste the beans. Just a tasteless, thickened, gravy-textured base with too much taco seasoning and tabasco sauce. And 8 bucks for about 12 ounces. I don't know when I have ever been this disappointed in a dish. I'm normally not one to write comments, but I was pretty angry about this meal.

The biggest reason adults go to fast food is because of kids. The main reason kids prefer one place over another is toy. It is a non perishable product and it is gross incompetence to run out. The crying kid will have to be taken to McDonald's because they got something right.

I love Chick-fil-A's food is one of my favorites when I choose to eat out especially for dinner on Saturdays. Whenever I go I choose Chick-n-Strips. It seems to me a delicious meal. I feel that I can eat it at any time either for lunch or for dinner is super delicious. It has a good taste. I recommend it 100%.

I am writing to inform you of your poor service and disappointment we have in your company. Sat September 11th at 12:00 was our daughter's 5th birthday and all she requested for food was your chicken nuggets. We ordered $165 worth of food and sauces a week before from your Ashbridge Square location in Downingtown, PA. When my husband arrived at 10:30, for our order to be ready at 11:30, the person at the counter had no record of our order. I texted my husband the confirmation and they somehow located it but it was not ready! My husband was told the order would be ready by 11:15, so he left to go pick up a tray order from Giant—10 minutes away. He came back at 12:00, giving your staff an extra 45 minutes to prepare our order!

Find them overpriced and their food is not really that good. I find the food rubbery and tasteless. If this is best people have a lot to learn about taste. Their chicken usually is too salty. Maybe if you smothered it in dipping sauce you can stomach it.

I show up and not one employee even in the drive thru have mask on. They get right in my face. They get super close to my car. I will not be going back till no more COVID-19. You don’t seem like y’all care about customers or employees. Get with Americans save lives mask mandate. I will not come back and tell everyone how you allow people to be exposed to Covid while other stores business wear mask. God would want you to save lives not take them.

It's been about a month that I placed an order that was never delivered in total, tried to call and email. I received a sorry but no refund. The location owner just does not care and refuse to deliver the order and or refund the money. I keep getting "I am Sorry" automated emails.

I LOVE this place! I could eat here every day for sure! Most fast food restaurants have greasy food but at Chick- fil-A everything tastes fresh and quality made. When I pick it up the food is ALWAYS warm. I am not the biggest fan of mac and cheese but when it comes to Chick-fil-A mac and cheese I LOVE it. Soooo good!!!! The only bad thing is it is not close to my house in Shillington. About 25 minutes away!!! They should definitely put up more Chick-fil-A's around here. Reasonable price and friendly workers! If you have not gone here before I personally recommend.

In line 30 minutes, Manteca, Ca Chick-fil-A. When I arrived home with my Order of two deluxe chicken fillet sandwiches and sweet tea we ended up with greasy chicken surrounded by two pieces of bread and nothing in between. Called the store, would not give me a manager, employee proceeded to say, "Will take your name and number and when you come back within the week we’ll give you a two complimentary sandwiches." Went back on July 16, 2021 proceeded to give my name and number they said they couldn’t find it in their computer! Not an I’m sorry not anything just expected us to order again, instead of fixing what I paid for in the first place and didn’t receive not to mention they were very rude as far as customer service, their attitudes were quite arrogant. Very unfortunate that was a first experience with Chick-fil-A and I will never go back! Really they should try to hire mature adults. These kids are going to ruin their business.

I called and spoke to a shift lead who stated I have to go through Doordash & he also stated it was on doordash. However it was not! The bag was sealed when we got it. States on outside ticket all items were in the bag. They were not. The young man I spoke to said they can't just around giving out free fries. Hello we paid for our order. We will not be ordering from Chick fila anymore.

I drove 20 minutes to the Zaxbys in Marianna FL. Ordered a salad and a tea in the drive thru. Drove 2p minutes back to work to enjoy my salad and NO FORK in the bag. This may seem like a minor oversight but I didn't have time to go somewhere else to get a fork, with just an hour for lunch. So basically I drove 40 minutes and paid almost $15 for a lunch that I had no way of eating. Thanks for nothing.

Ordered dinner for 4, Four of the deluxe chicken sandwiches and a 30 piece chicken nuggets. Everything was very salty. The chicken nuggets so salty we couldn’t even eat them. Throw away the nuggets. Fries were good.

If I could rate them lower, based on their customer service I would and the funny thing I have been extremely satisfied with them in the past but this service should not happen to anyone period. I went to the Chick-fil-a on Lindberg in Florissant, where I almost every Friday go through the drive-through and buy 2 chicken sandwiches with nothing on it. This time like most times I waited 15 - 20 minutes for my order. The lady in the line took the order and I paid with my debit card. This time, however, when I got to the window they not only didn't have my order, they first told me to go wait elsewhere. To this, I said no, they came back later addressed me by name, and told me no order had been placed and that I would not be charged. They also did not provide me any proof that the transaction took place. I then told them to simply forget it and I left.

The patrons that come here are aggressive, inconsiderate, and just plain BAD. Today, a guy with a large Penske box truck stopped in the middle of the lane, and blocked traffic from coming into entrance. Traffic was forced to one lane. The lady that was behind me turned to my driver side and forced her vehicle in front of mine almost causing a collision. I honked, but that did not make a difference as she was determined to cut me off (basically the car from behind swerves around and forces their vehicle on top of yours to cut in front -- unbelievable).

I ordered a sandwich meal and a salad. I got ice water instead of a Sprite. They gladly fixed it. I got home and found NO chicken sandwich in my CHICKEN SANDWICH meal. Speed is useless without accuracy.

To say that all Chick fil A workers are superb is WRONG. Drive thru workers in Salisbury MD are very rude and in-house management backs them!!! And I was told that a worker.... WITH A NAME TAG... does not have to give her name!!!

Had never tried this restaurant - now I wish I hadn't bothered... It was AWFUL and EXPENSIVE for food I wouldn't give away. CHICKEN WRAP was all lettuce, could barely find any chicken, saw about 5-6 shreds of cheese. TASTELESS Dressing did not help. CHICKEN STRIPS were max 2 bites each, and TASTELESS Dipping sauce was nasty. WAFFLE FRIES were undercooked, limp cold. Some were covered in salt, others had none. ICED TEA and DR PEPPER were fine. Hence more than one star.

For people who own this company. Who proclaim to be Christians ..The amount of food they give you is a disgrace. The breakfast bowl consists of 3 small pieces of sausage ..4 tiny. Hash browns and a fake egg! The Orange juice is $3.60.. Compared to McDonald's at $1.89! They are taking total advantage of people and I personally will never order from them again!

This was our first time going to Chick Fil A and there was a line wrapped around the block, but we were able to place our order online ahead of time. By the time we got to the order pick up area, the server came out with our order and we asked (just to make sure) if all the sauces and the salt was in there with the chicken, the sandwich, and the potatoes. She cheerfully assured us, "They're all in there!" So we drove off. When we got to our destination, we took everything out of the bag and there were no sauces and no salt! The line was way too long to go back and wait in so we just settled but it was disappointing. But both the chicken sandwich and the chicken filets were excellent, very moist and flavorful and the portion sizes were generous. The potatoes were unsalted and rather flavorless. So the experience was almost perfect.

I went to Chick-fil-A located on 1960 and Eldridge in Houston TX, got my order, when I get home 12 ct nuggets were missing, I had to drive back and had to wait in line again! I explained the situation to the girl taking the order and asked her if they could upgrade it to a meal since I wasted my time and gas for their mistake, she called someone on the radio and told me that they will take care at the front, was in line for about ten minutes, when I get to the window I had to explain everything again and was told they couldn’t do anything about it, just got my 12 ct nuggets. It’s sad because I used to go like 3 times a week but with this poor service will never go back. Will start going to Raising Cane’s.

Found hair and grass on top of my lid and I’m truly disgusted. I want my money back or a free meal. Chick-fil-A this made me lose my appetite truly and is unprofessional at the most. Please do better. Thank you.

Chick-fil-A Woodward, Clinton, Maryland. Today upon purchasing food again I place my order and it was incomplete. The problem is I must check my order before I leave because it's always incomplete at Woodyard Road Clinton Maryland Chick-fil-A. The other day it's a no cash store but one of the workers during the night time was handing cash back to me. I was confused because I pay with my card. Upon going home I realized my order was incomplete yet paid for it fully. I wonder if this is why he handed me the cash. A lot of scams going on at Woodward Landing Woodyard road Clinton Maryland. #**

It’s extremely cold here in Montgomery Alabama and Chick-fil-A is my all time favorite place to eat. Which why it saddens me so much for them to have the workers out here in these cold temperatures. Taking orders and passing foods.

Having been hacked and getting nearly $75 from my bank used to have food delivered hours away from where I live, I expected typical CFA customer service to help resolve the issue but have been left sorely disappointed! Now I've seen that others have had similar issues and yet CFA continues to promote their app knowing they have security issues and then doing nothing to help victims of hackers! I've filed two complaints and called the customer service line and yet am left in limbo hoping they will get around to helping me out! So disappointing and frustrating!

Our local Chick-fil-A used to be awesome. But has gone downhill quickly. Do not know if it Covid or not but lack of care is becoming a daily thing. Got lunch today and was not good at all and we didn't even get an items we ordered.

I am a loyal customer to Chick-fil-A here in St. Louis Missouri. I visited the store on Halls Ferry and Lindbergh after being out shopping on Saturday. It took over 20 minutes in line to get our food, I had to ask 3 times for my card back while at window in drive thru, one young man did not have on his mask in this pandemic preparing consumer’s food, and to top it off, I received cold food that had all the evidence of being prepared ahead of time sitting inside bag. I called and placed a complaint of service. A young lady who was so rude returned my call. As I was attempting to explain to her my issue with my food and the service, she continued talking over me, telling me the after/evening shift is made up of 14 and 15 year olds. I don’t care.

Customer Service is horrible! Ordered a 30 count meal with two milkshakes. Milkshake had something floating in it! I kindly asked for them to replace it! It took 30 minutes to do that. At that point my food was cold! Ask them to replace it after I spent $30 they told me no! The manager stated that they don't do that! Manager name Chris at the Harrisburg NC location and the director Daniel. I will never return after being treated this way! Definitely calling the BBB, Chris.

Soft serve ice cream was thin, not creamy. It was overly sweet with a "condensed milk taste". Very poor. Burger King and McDonalds soft serve ice cream is much better. I would never order ice cream at Chick-fil-A again.

Wow! 25 cars deep in the drive thru and we got our food in less than 7 minutes. Who does that? Chic-Fil-A of course! They know how do do it. McDonalds, KFC, Arby’s, whoever, pay Close attention. If only you were open on Sundays my life would be complete! Keep up the awesome service and food quality. You rock!

Hi, I went to Chick-fil-A to get supper today. I also ordered ice cream. Upon the lady bringing me my order she drop the ice cream and then tried to still give it to me. I informed the lady, "I saw you drop the ice cream and pick it off the ground and tried to give it to me." The young lady lied and said, "No. I sent it back in." I then asked, "Why didn’t you just throw the ice cream in the trash can right over there? Why would you send it back thru the same window you are serving food out?"

I purchase gift cards on my credit card, I have gotten points in the past and then you tell me I don't get them? Why wouldn't I? I made the purchase? Great response time...not! Moving on since your support less than reputable people.

Generally, Chick-fil-A service is above average and food is very good. However, of late they have been screwing my orders. I ordered and paid through the app and went to the drive through to pick up my order in Midland. Well, they could not find my order even though I had paid in full via the app. Then I asked for the manager so see what was going on. Well the manager, Chrs ** was not of much use. He did not know what was going on and seemed to suggest that I had not paid for my order or that I did not know how to use the app. I showed him the receipt and the update on the app that said that the order was paid for correctly via the app. Very rude and sloppy manager. Will not go there again.

I went through the drive through today and was greeted with a friendly face and a nice “Hello! How are you today?” The young man's name was Brady and he was very kind and funny. Whoever hired him must be very pleased with the work he is doing. I am very pleased with my experience and the meal.

I enjoyed a Chick-fil-A meal including a Peach Milkshake today. The sandwich was the best and the fries were hot. I had it delivered through door dash. Chick-fil-A has their act together. They should be the model for all fast food restaurants. Their food is the best! Our CFA opened shortly before corona but did they panic? NO! They forged ahead with a great way of serving themselves and the customers. You have a girl taking orders, someone taking cash and your order waiting for you at the delivery window. Awesome! I almost felt like the drive up window at Weber’s drive-up where the girls came out, affixed a tray to the car window and waited for your order to be delivered. Efficient. I love your food, your efficiency even in the worst of times and the fact that you aren’t open on Sundays. It is so like Sundays in the 50’s and 60’s. Thank you for a great meal and great service!

This company is a joke. The food is bland, the shakes are horrible and the waffle fries have no taste to them. I'd rather eat writing paper than eat their waffle fries and the customer services is horrible. I’d never eat there again. In fact I hated the food so much that I threw it away after one bite. Disgusting. Can’t wait til this company finally closes its doors and goes out of business soon!! I didn’t want to give it any stars but this system said I to at least give something so it got one undeserved star.

Rocky River Chick-fil-A manager (male unaware of his name) and I spoke today regarding a DoorDash order. The whole bag was sealed and taped up for Covid-19 standards I presume. However, the manager said this had nothing to do with him and it's not his problem. My order was missing a meal. My co worker missed breakfast and her blood sugar was low and her order was the one that was missing. After paying 42.91 we were missing a meal and a manager raging telling me that it was not his problem and proceeded to explain how they have a contract with doordash. However I do NOT want the delivery person to go into my bag of food and start moving food around to check if it's right. That's the food merchant's job. Delivering all day and to multiple houses and you want that person to shuffle through my food and double check it.

We went through the checkout and bought three meals all with waffle fries. We had our meals with large fries. The fries were half filled. We called and told them and they said this was not a chain store and they weighted their fries. The refused to make it right. Finally they gave us one free fries and a dessert. They were very rude and poor customer service. I will not return.

Chick fil A has the BEST customer service. I had never patronized this establishment until about a year ago and, couldn't believe how well it was run. You pay fast food prices for restaurant service. Employees walk around making sure everyone is happy and has everything they need. The food is delicious, we love the crispy chicken salad:). Hopefully they continue with this practice. You can barely get service this good in a regular restaurant while paying big $$$. Highly recommend everyone give it at least one try.

This place is amazing to eat at. Every time I come I enjoy everything like the food and the service e is so amazing. My favorite thing from there is the stripped nuggets you should try them. I would come here again.

I went to church with the owner in Georgia and this is wrong and he should know about it. I order scrambled eggs, very well done bacon, hash browns, sometimes a bagel and some times nuggets for breakfast. I loved this company but now I am wondering why the owner allows lying to the customer. Being a Christian this is wrong! I just tried ordering from the Cheyenne Wyoming location and they would not serve me very well done bacon. I cannot eat fatty bacon. They first said they no longer have the capability to make that. It rang a bell because I was told that once before at the Loveland Colorado right off Hahn Road. I suspected at the time they were lying when the manager came out and said it was from corporate. They were too lazy to satisfy the customer and just told me they could no longer serve me. So, I started going to other locations.

I commend comp for working out successful drive thru system during covid crisis. However, when I got to pick up window, realized I was extremely thirsty. I suffer from dry mouth. I asked cashier for just a few inches of soda or water in any cup to moisten mouth. Was told I must pay for full soda. Really??!!! Their business is thriving. Wasn't trying to rip them them off. They can't afford a few inches of water or soda? Really??!!

04.22.20 I ordered a Cobb Salad, Diet Dr Pepper and Choclate Chip Cookies from the store located at 1720 W Carid Rd in North Las Vegas. I had the meal delivered by DoorDash. All was fine until I opened the sealed package for my salad. The store did not include any salad dressing. When I called the store and spoke to ** she informed me that I needed to call DoorDash about the missing salad dressing. I'm sorry but if you are the store that packaged the salad up, you should be the one rectifying the missing salad dressing not the delivery company. First time I ever had Chick-fil-A and more than likely the last. Order delivery at your own rick.

Yesterday I was at a Chick-Fil-A and I ordered a spicy sandwich from Chick-Fil-A. When I bit into the sandwich, I found a long and dark brown, strand of hair in the sandwich. I am extremely disgusted and furious about this incident and I will NOT be returning to this restaurant in the future. These workers should REALLY wear hairnets when they are preparing and making food because this is really revolting and unsanitary.

Being health conscious and doing what I can to keep up with good vs. not so good ingredients, I was disappointed to see that Chick-fil-A sauce contains "soybean oil," "corn syrup," and "xanthan gum." Soybeans are 94% GMO, which is a very high percentage. I would think that a Christian based company would be more in tune with good vs. not so good product ingredients. Corn syrup, if it's not modified is ok, but there is no way to know that, so I stay away from both. Xanthan gum can cause health issues for people sensitive to it.

WOW. Was complaining about the Grill sandwich chicken patty Way Too Thin. Wow. What a change overnight. Nice thick grilled chicken patty on my Grill sandwich. Thank you Chick-fil-A. Thank you ConsumersAffairs. You're the place to make comments overnight change. Thank you.

I have ordered food and eaten at this location for years. This is not the first time the owner has reprimanded me for doing things like returning a over-cooked sandwich, but today made me decide to write this review and never return. I ordered a full breakfast, including a chicken sandwich, hash browns (large), a coke zero and a frosted coffee (large). I did not receive the frozen coffee, so I asked someone to please make it for me.

The food is good, they have very good pricing and they are very clean. This is definitely a business that will go well. I was very happy with my order and everything was amazing. The workers were very kind and I 100% recommend this place.

If you are a tech savvy person over the age of 50, you will be offended. There were 2 incidents in the same week at 2 different locations. Last week, I placed an order to pickup in drive thru for a giveaway kale salad. The order taker was rude and offensive when I told her I placed the order through the app. Because I’m an older woman, she thought I didn’t know how to place the order correctly through the app. She was laughing at me as she took my phone to make “corrections". The problem was that she did not listen to me when I pulled up and told her I had a mobile order, gave her my name, and told her the what giveaway item I placed on the order. While she continued to laugh, she stayed, ”You didn’t think we were just going to give give this to you, did you?”

We purchased 2 orders of chicken tenders with a small fry. They were overcooked which made them dry. Not only that, I can get more tenders that are delicious from Popeye’s so why should come to your establishment? It wasn’t worth the price, or the drive and waiting in line. We made our purchase at the Seekonk, MA restaurant. I must give your order taker credit because she was excellent whereas your food sucked (with the exception of the fries).

I love how polite and tentative the employees are. At the end of each visit they say, "It's been my pleasure serving you". Great experience and food. The chicken sandwiches always are fresh and the waffle fries are on point. I also like the fact that the chain takes the lords day of on sunday.

Delicious food! Like also that Chick-fil-A is a community-minded restaurant. They are always helping people and groups in the community by hosting fundraisers for non-profit groups. Their chicken is tender and delicious. Salads are fresh and crispy.

This place is one of the best chicken places I've been to. It recently came to my area after being a mostly south located brand and is still a favorite of mine. The chicken is a nice blend of juicy and dry with great taste. The fries and sides are amazing. Their new mac and cheese and always nice chicken noodle soup are really good sides and great value. I love this chicken place and will always love to go back.

Best chicken anywhere. Out of this world lemonade. Grilled options. Mac n Cheese that is over the top. Waffle fries with sea salt. Food is always hot and delivered to your table. Always plenty of staff. Clean restrooms.

Pleasantly greeted as soon as you enter the door. Wonderful customer service, hot coffee, cold beverages, delicious food to get your day off to a great start. Then you can repeat the experience at lunch. They make you feel valued. A role model business.

Portion size of 4 Strip Dinner is shameful. They served driveup customers long before us, food took way too long arriving at our table. They only serve you table side so you won't be seen standing at the counter for so long. I am a Christian and would like to support such a business but I don't think ripping customers off is a Christian Virtue. Sadly I won't go back.

The food is always fresh and tasty and the service is above exceptional. They are always there to help in an emergency situation. They are the only fast-food chain where I eat. If i’m In the mall shopping or pass a Chick-fil-a while driving by I have to stop and eat. They were founded on Christian principles and closed on Sundays and God has blessed the company. I just hope they stay with the same principles that Truett Cathay used when he ran the company.