Burger King Reviews

This afternoon, I placed an order through the Burger King website from address (44751 Mound RD, Sterling Heights, MI) to have my food delivered which asked me to choose a delivery service which I selected DoorDash. Which I ordered a Chicken Club Sandwich, Onion Rings, and a Large frozen Coke. When the delivery driver brought me my food, which was the complete wrong order and there was no name on the bag showing whose order it was.

I just have to ask where do you get your lettuce from?? Every single time I get a sandwich from you and ask for lettuce I have two or three pieces of hard Brown crap put on my sandwich. So my question is, do you go to McDonald's dumpster and get the lettuce from there for your sandwiches??

I visited the Burger King in Edgemont Ave in Brookhaven PA on Wednesday July 29th. I went through the drive-thru. I was charged full price on Whopper Wednesday. When I asked why, I was told that the manager said if the customer doesn't specifically ask for a Whopper Wednesday, they are to charge full price. I registered a complaint via the receipt and have not received a reply. My validation code is; **.

Every time I go here I get a plain burger, just a plain burger. You’d think this would be easier for the workers and that it would make the shift go by easier and it doesn’t take much effort. Despite everything I gave up for this, I've been putting my own pickles onto my burger at home just to save the employees some time and so they wouldn't mess it up, yet they continue to add ketchup, onions, and cheese. This is really upsetting to me considering I try my best to make it easy for them and all I want in return is a burger, it takes less time to add extra condiments, yet constantly I get met with the wrong thing.

Guess the accuracy in preparation only refers to in store purchases... ordering online doesn't count... When the container even shows no mayo and they load it with this disgusting condiment, makes you not a king but the clown king... Thanks a lot!

My burger was missing the cheese and then I bite into it and it was pink in the middle. The upgraded building is nice. Just need to work on service and quality of food. **

One star is the lowest it goes OMG! They don't deserve one star. The Burger King on US-21 is TRASH! The FOOD TRASH, The customer service TRASH,The people that work there have TRASHY ETIQUETTE, TRASHY PERIOD! It's always something at this BURGER KING. The last 5 times I went there nothing but foolishness. "The card machine don't work, we short staff, we can't cook fresh food, we want to be on our cellphones, we just don't care about our customers etc." I'm going back one more time and that's to get a refund. I don't want to go there anymore. They need a different staff in the morning. Let KiKi go! What kind of Manager give you her nick name.....exactly. So professional!

I went to the Burger King on 441 in commerce Ga and the guy who waited on me was very rude and unprofessional. My total was $14.66 I gave him $14.65 and told him I would go get a penny to which he replied, "Don’t worry about a penny. I have one." I said ok then he put in that I was short a penny and gave me back .99 cents. I told him you said not to worry about the penny. The manager came over and ask what’s wrong. I told her the story and she gave me a $1. He then told the customer behind me, "All she had to do was give me a penny." That to me was very unprofessional one to make a comment to another customer.

They burnt the chicken, added it to a hamburger bun, and left no receipt with the bag but a #174. The new Burger King is so much better, ya right. No remade sandwich, no free one. Just me paying for a crappy, mismade sandwich that was way under par.

The store was horrible. The manager looked like she hated the world. The store is nasty. The line was backed up and the drive-through so I went inside. The place was a mess. The cashier didn't speak. And I don’t know if my burger was cooked, but I know it was definitely microwaved. Y’all can do better.

We go to the Worthington MN BK for coffee/breakfast. We love the staff and always have good service but PLEASE fix the air conditioner. It’s hard to sit in that heat so I can’t imagine how the workers feel.

I am writing about the Burger King (#2382) 35 Powell St San Francisco CA 94102. The staff is less than friendly, service is slow - they seem understaffed. But the major concerns are people begging for money, my last visit I had FOUR people asking for money. People digging through the trash is also a problem. Another concern is the number of people just hanging out or sleeping in the restaurant. The restroom is also an issue. It is often monopolized by homeless individuals.

Nothing like the commercial! The employees were extremely nice! The food was extremely subpar! The burger wasn’t very warm, and the fries seemed like they tried to refry old fries! HADN’T BEEN TO A “BK” IN YEARS AND IT WILL BE SEVERAL MORE BEFORE I GO BACK.

Megan and Kelly was super! Their smiling faces just made everyone smile! Thank you girls! Food was amazing too!

For Burger King in Bay Point CA. I gave them one star because there isn't a zero star. The worst customer service ever. You ask for one type of burger and they give you a totally different one. You don't know until you come home and open your food. "Surprise," and they rip you off. They charged me $9.71 for just a bun, a piece of lettuce and a slice of cheese. Not the first experience with them. Don't go there at all.

I figured the Impossible Whopper could be my go to for a burger after getting Alpha-gal. It does no good when they cook that burger on the same grill as the meat burgers. 30 percent of our country has alpha gal. The percentage is getting bigger and having the impossible whopper cooked on the same grill as the beef makes us sick. I was sick for 2 days.

July 2026 Burger King Springs Road Hickory, NC. DONE. Will never set foot at this location again. Worst service. Cold food, poor service, drive-thru 20 min with no car ahead of me. 2 car in parking lot. This by the way is the 3rd time this month. Wife sick. She only wants Whoppers every time. I have been through the drive-through; it SUCKS. Employees not trained or just don't CARE; this only started after the remodel.

The staff was great and wonderful! Service was amazing! But you have changed an ingredient in your sweet and sour sauce and it was absolutely repulsive. I was addicted to the old sweet and sour sauce. This one is not good.

5 Gold Stars for BK #17294 8502 SR 70 E, Bradenton FL. Extremely clean facility to dine in. Food hot and made to order. Friendly staff. Notice other viewer stated how 'unclean' dine-in was... What is a shame how people don't pick up after themselves and expect that someone else will.

I was charge for1 BK round up when I told him not to. He was very rude and said he has to. I told him to take it off and he refused to do so he said it was policy. I will never be back to the Burger King. In escamba mi

I've always liked Burger King, but today we stopped in Astoria for lunch on our way to the beach house and had an experience that made us vow never to eat there again. It was just before noon. It looked like the staff was very disorganized. Indeed they were. The cook was alone and the intake person was also taking care of serving orders to the drive through window and the counter. She was trying very hard to keep up, but it was not possible. It was clear the BK was understaffed at that time. The customers were stacking up both to order and to get their orders. It took 20 minutes just to order. Then another 30 minutes to get a plain hamburger. Others were complaining about the wait too.

For 13 dollars you'd think we get fresh fries that aren't smashed and broken and cold. Could hear your employees yelling the F word from the back. My food was sub par at best. It's ludicrous that I was the only one at the restaurant and my food was given to me cold and inedible. I did not get a receipt either.

This Company hasn't fixed anything. Fell for the new ad campaign. Putting a whopper back in a box doesn't fix nasty people that simply don't care. Training and standards does. They are still just throwing toppings in any amount on a sandwich and expecting you to pay $7 for it. Refusing onion rings because they can't be bothered to cook more. Complete garbage food properly better suited for animals.

Burger King on state road 70 next to interstate is a joke. I don’t know how you mess up this bad 🤣. Ordered a Whopper with onion, cheese and bacon only and this is what I got. Chicken fries could be used as a deadly weapon. Hard as a brick. Give me this lil baby sandwich but sure did charge me for a whopper as you can see on my receipt.

So disappointed, I visited this establishment on N. 5th St in North Las Vegas. I placed my order at the kiosk and opted to pay at counter with cash, as the staff stood around and looked at me several of times the manager passed by no one at anytime acknowledged me, after about 2-3 minutes I had to say excuse me like three time before someone casually came and asked if I needed anything no hello or welcome to Burger King. I let the person know that I placed an order and needed to pay so my order would show up. My change was $11.34 I was only giving $11.30 I questioned what was going on with the math. Sure it’s 4 cents but my 4 cents. The lady said, "We don’t have pennies". So I asked, "Why are you stealing from me as the customer. I don’t take the lost Burger King does." She said, "I’ve been doing this for 2 weeks. I was told if someone say something just say we don’t have Pennies."

I love the whooper with extra dressing. I was charged for it :( but did not get EXTRA dressing. I was already home so I did not go back. I went again like 3 weeks after and same thing happen. I mean I don't want to be that person and hold up the drive through line. But please work on that! Thank you

Food was received at room temperature. Wasn't hot at all. They used to be great but they slipping.

I purchased a big fish sandwich meal today 07/14/2026 for lunch. Upon opening the sandwich it had big pieces of lettuce and you could clearly see the fish was not fresh. I called the burger king a told the lady about my food she apologized and told me when I finish work to stop by and the would make it right. I did just that and had to wait close to 15 minutes to get the same thing if not worse. The fish looks like it had been cooked and was just sitting there. Just awful!!!

Sent an online order to the wrong restaurant. Contacted customer support. They refused to refund me and would only give me a coupon that would not work at my location. I told them about it and they refused to help.

I usually love Burger King but we ordered two Whopper and fries with apple pie and the fries tasted terrible and greasy. It was like they cooked all the deep fried food in 1 deep fryer. Bitter and I will not recommend again.

Absolutely horrible warm soda food was slow coming out. Manager and staff arguing in front of customers. No air conditioning. Do not go here if you are in a hurry.

Where's the beef? The name of the place is "Burger" King and yet they recently replaced the cheeseburgers on their family meal deal coupon with chicken sandwiches. No one in my family likes Burger King's chicken and hence a many years family tradition of Whoppers and Cheeseburgers and fries is now ruined.

For the Burger King on Northern Lights Blvd in Anchorage Alaska. This app is really stupid and half the people who work there are dumb. They don’t at all take their job serious and my gift card balance was wrong. I walked there this morning and was really hungry but they had no idea how to even use the app. Super disappointed and I don’t think I’ll eat there again ever

Witnessed a doing lady meltdown saying she doesn't get respect doing her job. No one spoke a response. It lasted maybe 6 min. Many order sat in front of her the whole time. She never looked back. Another customer came in... She took and filled his order and only then did she Call my name to pickup.

The people working were very nice and our food was very good. Probably the bestest fast food we had in years. I will definitely go back.

Changing the fries was a deal killer for me. I liked the old-school fries way over the current thicker fries. Happy to see all the changes to try and salvage BK. It was a staple for us back in the 80’s.

Wanted to share about an amazing visit at the Burger King in McComb, MS. Mona went over and beyond to offer excellent customer service. It was the best experience I’ve had at a Burger King. Thank you for choosing her to be the face of your company. I would definitely return.

Back to the cold Whoppers again; that didn't take long. It was good one time when I went there. I miss having the burgers made hot off the broiler. I waited in line after ordering for 25 minutes. Unorganized and the high price too. 7 bucks, waited forever and it tasted like crap!! Oh geez, no good fast food restaurants. Ridiculous.

They give drive through pepole freezes and they said to customer in line they said the freezes were defrozen.

This was the worst service ever. We waited 45 minutes for our food inside the building and it came cold. They did not give us cups for our drinks until the food came out, despite us asking. The staff was rude and constantly glaring at us while we waited. There were only three other people waiting who ordered after us and got their food first.

The food was great. But when I asked for ketchup the manager being a smart A## would only give me 2 packs. Dose she have to pay for each pack she gives a way???

I had an issue with my order and the manager was super helpful and got it straight immediately! I appreciate the way he handled it.

Went to Burger King on 242 west The Woodlands yesterday. Don’t have receipt but approx 12:30 pm. Went to counter to order and 2 employees were arguing about lunch hour break. A ** Man-and ** woman. Apparently he wanted a break and she told him she had been there since 6 and hadn’t had a break. I ordered a Whopper with mustard on both sides of bread. No pickles, add jalapeños. Also ordered whopper junior, med fries, 2 med drinks.

I went to Brunswick Pike Burger. The daytime manager very nasty and disrespectful with the customers. If you don’t know the work she tells you she can’t help you. To find someone to help. So then I went on the app and she still wouldn’t help. I won’t recommend.

Good food. Terrible customer service.

I want to really applaud Whitehall PA. There has been a huge change when it comes to presentation…. Our sandwiches were wrapped in BK wrap nicely and so pleasing. Love it, love it, love it… Keep being consistent, the BK wrap really puts a smile on my face. Reminds me of the old days 🫶🫶

I’m not even normally the person to leave reviews, literally ever. I’ve worked in customer service most of my adult life & I'm absolutely disappointed not only with the food but the manager that was running this shift. Couldn’t get my food right, despite it being ordered right & said what was on it on the receipt. Definitely will NOT be returning.

Every time I order from Burger King on 4200 Saron Drive in Lexington, Kentucky my food is always wrong or cold! When you call customer service they are rude, someone hung up, they don’t understand English, and wants to give you discounted coupons in the app that you can’t use or can’t use to pay for all your food! What happened to the commercial that states, “WE LISTEN TO OUR CUSTOMERS”,,, I truly feel that that is false advertisement. Because having anything changed every time I call it the same old same old this will be the last time I order anything from them.!

Just stopped at a BK close to my house. My problem is that these burgers are NOT grilled anymore!!?? So that tells me that the grill marks are “fake”! I remember the grilled burgers and the freshness of it! This isn’t it!!!

To whom It may concern. I nor my family and some friends have not stepped foot in the doors of Burger King in years for the simple fact that Burger King have gotten away from flame broiling their burgers fresh and hot to go. It should always be fresh to go when ordered not sitting under some light keeping it warm. This is really unacceptable and remember some of us are food foodies and we know the difference when something has changed and the taste of y'all's burger patties has definitely changed. It tastes like steamed meat. And please be competitive on y'all's pricing, along with customer service it's a must in today's declining fast food service chains. Business has shifted towards the food truck business because it's fresh when cooked and affordable. I believe that this change would turn things around for a once upon a time top notch burger joint.

I have been a customer of BK for decades but if I could rank them lower than a 1 star, I would regarding promotions/sales when you are flooded with Whopper Wednesday and no one in BK restaurants (whether it is Lynn Haven, Panama City, Springfield or Callaway) that knows anything about Whopper Wednesday. I try through my app and get no response, then I try in all the above restaurants mentioned above and they act like you are looking for a hand out. Dismal sales/promotions and/ or IT.

Two stars… and that’s being generous. I realize they updated the Whopper… Maybe Update the Staff!! The whoppers are just thrown together… of course they never look like the image. Maybe the staff should take note. Lettuce pieces, as if they’re pulling them out of a bag of lettuce shred instead of crispy lettuce leaves… had no tomatoes… no onions… Luke warm, if that. We’ve been going to a BK further away… I realize it’s fast food… “Have it your way”… Can’t we just have a decent meal. Specially when meals stay at $10 bucks for a small. Few fries… more ice than drink… and if you just want a large drink, it’s 2 bucks more. SSDD.

I wrote a review for store number11260 in Poland Ohio 44514 about waiting 18 minutes for two double cheeseburgers with ketchup only! Not only was the service bad but when we went inside because we were tired of waiting, the manager who thought he was Elvis with his shirt halfway button stated, "We could only cook one patty at a time." He handed me my meal and I went home to eat. I opened the package and the food was cold and it had mustard which I am allergic to and pickles on it. Now when I started the review I noticed a lot of bad reviews on this store. So I did some research and noticed the same reviews to almost every Burger King in my area had the same problems. Apparently Corporate which you cannot get on the phone, does not care. When I tried calling I got an outside service from Taiwan or somewhere in Asia and that person wanted to know what happened.

My experience in the drive thru today was frustrating. The cashier at the window asked me if I wanted to round up the cost of my order for no reason. They upsold me the apple pie but it wasn't available so I had to wait longer for the order. Why should I want to pay more for my order? Why upsell something that is isn't ready and available?

It's been years since I've had a Whopper. So I thought I'd give it a try today. I ordered the Texas-style Whopper. I requested cheese, mustard, onions, and pickles only. Heavy on the onions. When I got my order, the burger was thrown together. Nothing was spread out on the sandwich. It was all piled up in the center. I understand the need for speed, but as hard as you're trying to bring it back? It's a shame you sacrifice quality for speed!

I placed my order. Read it right from the text that I have to order. Got the order. Was missing a burger. When the other lady came to window. It said sorry but idk if they heard me ask for two. She was very rude. Said not allowed to add anything now. And that I never said two. Nobody should be allowed to be rude and ignorant to customers when all I ask was to add one cheeseburger.

Start using real food instead of substitutes for beef and bread. Society is mad because you use garbage ingredients, not because you don't give them a good menu.

You know when a person sits in there waiting 30 plus minutes for there for it should be fresh hot and right. Today was neither.

Omg it was an amazing experience!!! There was a guy with long hair. I think his name was Matt but he was so kind and helpful and made the whole experience so much better.

Mayodan, North Carolina has a filthy bathroom. But the service was good.

Female employee walked in the bathroom while I was using it and disregarded that I was there. Chicken was hard and I couldn’t eat it. Trash can was over flowing. I couldn’t throw my trash away.

I ordered two whoppers at $6.09 each from a Newton NC Burger King located off buss. 321 and Hwy 10 intersection. They wanted 60 cent each for a single slice of cheese. I declined the cheese. I got home to find my whoppers consisted of a bun and a piece of meat! Nothing else whatsoever. No lettuce; no tomato; no onion; Nothing else! I consider that to be False advertising because the picture on the menu showed it with everything!

1105 S Fm 51, Decatur, TX 76234. You’re not the king here. Orders are always wrong. 6-1-26 order the 2 for 1 but only got 1 burger. Asked for no veggies but got a dry burger. This is the 2nd time order was wrong. Just remember 3 strikes and you're out…

Worst BK ever, after waiting for 5 min & not being acknowledged no one really in restaurant & one car in drive thru. So I opted the drive thru. The woman couldn't understand me, I speak English. I'm an American after 3xs. I left & went to Doylestown one, what service there. Got greeted nicely & served no issues.

My son and I just ate at the Burger King on South Dale Mabry, and the service is great. The food is hot and delicious. The manager is very polite and professional. If you want good food, hot and taste great stuff in at Burger King.

Homeland Park needs to be shut down at this point. Every time I go there and I go there a lot because it’s close and all I can afford. Every time I have to pull around something’s always wrong. Like today hard chicken fries that have been sitting. It out of control at this point. I'm tired of the ** folks' attitude in there. Can't get right, close it

At the Buda, Tx location, the food is never hot or even warm. I enjoy eating here, but have to drive to another location to get hot food. I go by the Buda BK to see if would just a fluke. Always the same.

I ordered a BK big fish plain just the meat and bread. Even though it was plain, the fish itself look nothing like the advertised picture. The fish Patty was not the large thing advertised in the picture. It was small, flattened down, and dry, approximately 2x2 in or maybe a little bit bigger. Old and very untasty. It was one of the most disgusting things I've tried to eat in a long time. I couldn't finish it.

I asked for NOTHING on my burger. It was Tomatoes, onions, mayo, ketchup, and mustard. I want TWO large fries/Sprites for free. Actually a full refund. I said nothing and got everything. This ain’t Spongebob.

We ordered Burger King on Doordash. They called us to tell us they had no coke icee. After we had paid extra for the icee they offered her a coke. That was it. They had no care in the world and told her to call door dash and hung up. The customer service at 3012 Hopemills rd, Hopemills NC has horrible customer service. After the call our food arrived. My grandchildren and I received our food. The only thing that arrived for my wife is her sandwich. Her onion rings never arrived. Upper management needs to investigate the customer service for doordash customers.

Service is a little slow. But the food was amazing compared to last year. I will definitely come back for that amazing Whopper meal. So good. McDonald's is so not that great. They think they are the best. But the whopper is making a comeback. I see more business at Burger King. Keep up the good work!!!

Kela of the East Orange NJ Burger King, you are a NASTY HUMAN BEING and need to be fired IMMEDIATELY!!! I don't make it a habit of going to fast food restaurants for exactly this reason! I went to BK this morning to order a quick breafast on the way to work. As I am waiting for my food in the drive way I see the lady KELA who took my order touching the register, and handling money all before she stuck her hands the hash browns, scooped them up and put them in a bag. SHE HAD NO GLOVES ON AT ANY POINT. That is nasty!!

Store 599 OAK RIDGE TN - wow. Went in yesterday - no crowd inside, no real line outside. plenty of workers - thought - but:

Used the Burger King app to order delivery. Order was delivered to wrong address and when I went to let them know they make you use their app to file a complaint. Since the driver delivered to the wrong address and took a picture of someone else's door, which I sent to the their so called email only support function. Took them over two weeks to say the order was delivered correctly, which wasn't. They offered me $15 for a $30 order which I told them, "No thanks."

We went to the Burger King in Hampton, Virginia and my husband. I had a great experience. Pleasant, and the food was absolutely fresh and amazing. Keep up the good Burger King.

Yesterday 5/18/26 I went to the Burger King in Bridgeton, NJ and waited nearly 45 minutes in the drive-through before getting my food. However I will say when I got my food it was excellent as always. They take forever but the food is always on point. I can not say the same for the Burger King in Millville, NJ. I ordered and stood at the counter for nearly 30 minutes. During my time there I witnessed staff struggle to read orders, ignore multiple customers, and behave belligerently towards multiple customers when asked simple questions like "can I have my collector's cup." When my food finally came the soda was flat, the burger was poorly sauced, the lettuce was limp and wilted, and they forgot the jalapenos on both mine and my wife's burger. I don't expect 5 star dining. I know fast food is a low price point option. Somehow despite the low price point this fell far short of its cost.

Went to Burger King in Poplar Bluff MO for first time in several months. I stood at the counter for several minutes while employees came and went from the back without an acknowledgment. I was even there several other customers were there as well waiting. After over five minutes I left without anything and I’ll never go back

Great customer service at the Burger King in Kings Mtn Nc. On 05/12/2026. I went in the store around 9 pm and the Employees were very nice and food was excellent. There was a guy cleaning the lobby area, was so nice and the lobby smelled nice. Management was super friendly as well. I would recommend this store to any one that visits Kings Mountain, NC.

After all of the hype of whopper Wednesday. After 3 try’s a three different location same problem. The whopper is sold as a grilled burger. I expect it to be med to hot temperature. With cold vegetables and mayo. For what I pay for a meal at BK. I expect better experience.

The long waiting and others possibly have to wait for half an hour if not more hours.

Bk staff in McCormick SC was fabulous. We were greeted when we walked in, big smiles and truly happy to see our us. Food was fast and great, had sausage/bacon eggs and cheese croissants. Front counter girl made our day, wish I would have caught her name. I need people like her working for my company.

Isn't that false advertising to advertise the Yoda cup for a shake & not give any of your Burger King franchises any? I wanted a Yoda cup. SUCKS!

The Burger King on Bihari Blvd in the Villages Florida should be sold as a Sears or KMart. 3rd time I have been and gets worse every time. Today 15 minute wait to place order (2 cars ahead). Then 5 minute wait for someone to ask for the order. Then moved forward and not a single vehicle that was in line when I arrived had gotten an order. Waited to see some movement then left. I was also told that they were out of Diet Coke!!! This is the third time I have been here and they either were out of some part of the dinner or no one was there to even order. Why this restaurant is still allowed to operate is beyond me. Makes Burger King seem like they could care less about serving customers and earning money.

Good food. Fast service. Always get my order right. Thank you.

This was my first time ever visiting this Burger King, and if you could go anywhere else I would recommend you do. It took them at least 15 minutes for them to even acknowledge that there were customers at the drive thru. I waited an additional 5 minutes to even be greeted. I ordered the most simplest thing: A French Toast Combo, that was large (with a large Coke and a large size of the hash browns) and a Whopper with cheese. She didn’t read back my order as well, to verify she got my order correct even though it was in fact incorrect. When getting some of my order the lady handed me a coffee, which I didn’t order, the only drink I ordered was a Coke. The word coffee didn’t even leave my mouth. She didn’t offer me a refund for the difference, or try to attempt to try and make things right. She was being a smart Alec, the manager he gave me a refund when I went inside for the difference.

Your store in Havertown PA refused to give me the Whopper Jr. that I paid for yesterday 5/5/26. My customer number was **. I did not check the bag before I left because the person that handed me the bad (drive thru) quoted my whole order when she gave it to me so I assumed it was all there. I did not go back then due to very heavy traffic in that area. I tried to call but no answer. Sad they lost a good weekly customer over a burger. Very poor customer service. My last visit to BK. Denise **. Sent from my iPhone.

I waited over hour for my order. I just happened to look out the window and saw my order sitting on my steps. It was placed directly next to the door, so I had to go completely around my house to get it, because if I opened the door, it would have been completely knocked over. NO ONE LET ME KNOW THEY ARRIVED. My meal is now totally inedible. The milkshake is a disgusting, thawed out goo. I paid A LOT of money on the meal and the rip-off fees. I even gave a VERY generous tip. I will be calling my credit card company and dispute the charge. Do not waste your time on this restaurant. P.S. I have no way to upload the receipt. It was stuck on the milkshake and is now completely wet and falling apart.

We were at this BK today around 2:30, waited a long time just to get waited on, wasn’t busy, a lot of help behind the counter, people just kept walking by, no one wanted to wait on us, only ordered two double cheeseburgers and a drink, it took a very long time, other people were waiting also, had problems there like this before, not wanting anything out of this, just someone please take time and fix it, thank you.

2 whoppers today. No taste whatsoever. Onion rings were cold, mushy. Haven't been for years and won't return. Worst meal ever.

Ordered my food and waited about 25 minutes. Missing items. Wouldn't give receipt. Went to give our drinks and knocked it into my car causing a mess all over my door, seats, floor. Wouldn't even offer any kind of compensation.

Service fast, staff friendly, food warm and correct.

Guy working drive though just gave me the finger after making me wait almost 10 minutes and turning his back on me when I asked a question. Then the woman handing out the food at the drive through slams the window shut.

Lady at register with black hair refuse to take my coupon cause I forgot it at home. Coupon #**. So she charged me $12.30 instead of 8$.. I explained to her. She didn't even care.. I even explained to her that why she doesn't bother her she shrugged her shoulders without the physical coupon. She was heartless. I'll never go to Burger King again. She could have given me the discount but didn't care to.

Got the chicken sandwich. First time in a long time. Had little to no lettuce, pretty tired looking. Bring back the King.

I very, very seldom go to fast-food burger joints, but after watching the commercials, I thought I'd see what the new burgers were like. I asked them to hold the lettuce--no problem there. The bun was fine, but, in my opinion, the burger was overcooked--no juice at all. I guess that's a safety issue. Even so, it was pretty much tasteless. Perhaps best for people who don't cook.

I was sitting there waiting for my ride, and this worker came up to me and told me, “You cannot just hang out in here, get out.” And proceeded to kick me out into the cold for 30 minutes until my ride came.

BK is doing something different, not what I used to enjoy anymore. It tasted weird and made me nauseous. No more BK for me ever again.

This location at 4 Warrensville Center Road needs to be shutdown! I will never go to this location again because it’s just a waste of my time and money. Understaffed and poor food quality. I deserve a refund!

Severely disappointed. Ordered a big fish, which was nothing but the opposite... The only thing big was the bun. The square fish inside was the size of McDonald's fish, nothing like the picture, which I am sure is False advertisement. If I had wanted that type of fish sandwich I would have went there and paid 2 dollars less. DO NOT RECOMMEND.

Ate at a Burger King in Pigeon Forge and it was a Whopper like I remember as a kid. So good. I’m hoping it improves like that in Madison, AL, Hughes Road. Big difference in service and quality, unless recently changed.

On April 8th, I placed an order inside a local BK. 45 minutes later at exactly 2 PM, I decided I had enough and demanded a refund. The place wasn't even very busy and in that time, no more than usual. The manager of the store came from out back and processed my refund, not even caring to see why the delay. I then complained 3 times via my computer and requested contact, the first was on the website on the receipt, 5 days later to the corporate website and the 3rd on their Facebook group via Message Us. All 3 times, they chose to ignore it.

I went to Burger King tonight and was served by Madison, and may I say she was great from getting my order together which included no salt fries, to having hot and please let me say I have not had a Whopper made for me like that in a long while, and whoever made it knew EXACTLY what they were doing!!!! It was amazing! I want to thank everyone at this restaurant as it seems to be the only suitable place to eat and these guys are fantastic! I was worried when Eric left, but might I say they haven't missed a beat, and it take a great team to be on this level. AMAZING JOB EVERYONE!!!!!

I came to BK for breakfast. There were a lot of flies pestering customers....Everybody motioned for flies to go away.

I don't understand why I tried to doordash a whopper today and they have all their new sandwiches but not the one thing Burger King is known for....a Whopper!!! It's ridiculous and stupid. They got the BLT peppercorn whoppers, kids' meal hamburgers/cheeseburgers so they have everything they need. Feeling super irritated with BK right now.

I went to Burger King one day and ordered chicken nuggets and a burger with Coke and I found a feather in my chicken. One star all the way!

On 04/29, My wife and I wanted two Whoppers. I ordered a number one with a large coke and I whopper just the sandwich and instead of listening to what I said, I was hit with "Is that all" on repeat. I got to the window and repeated "Did you get the other whopper with not pickles or ketchup?" She proceeded to raise her voice and say "THAT'S WHAT I ASKED YOU" and when I said, you didn't she slammed the drive thru window in my face. I drove around and went in to ask to speak to a manager. When I explained the unprofessional behavior of her Clerk, she in a nonchalant tone said that she would speak to her but didn't address the wrong order at all. All while, the drive-thru female thought it was funny! 603 FM 1960 W. HOUSTON TX 77090.

Why is the Whopper smaller and The taste ain't that great. The one I got was smashed in a box but it's the same size as a regular hamburger just with the toppings

Burger King Store # 13398 on Madison Street in Worcester MA offers the meals. The Impossible Burgers and Fries taste great. The Coke or Dr. Pepper taste watered down to the point of being flavorless. This has been happening consistently for the past two years. Please fix your fountain drink machine! You are the only BK in Worcester. I don't want to drive miles to different locations just because your sodas taste lousy.

Me and my family went to the Burger King at 3101 Integrity Drive, Garner, NC on 4/21/26 at around 630pm. Normally BK is a favorite. Unfortunately, this was the worst whoppers and fries and unsweetened ice tea we'd ever had. The burger was cold and had no flavor, the fries were old and the ice tea wasn't even close to being fresh. So disappointed we'll think twice about going again.

NEVER AGAIN! We stopped at the Amherst Service Plaza on west bound 80/90 turnpike last evening. We chose Burger King, however that was a huge mistake. After the order, we waited 35 minutes for our food. Once received it was cold. I complained to the counter employee and she was very rude. DO CHOOSE Burger King. We will never eat at any of your restaurants ever again. Doug

We ordered 2 meals and was told the ketchup packs was all they were allowed to give. I asked again noting we had 2 fry orders. She was rude and replied that 3 is ALL they are allowed to give to one customer.. Additionally the burger was gray and tasteless.

I keep hoping the restaurant would get better. Through the years it has its ups and downs. The buns never have been toasted. A cold dry bun is the usual. It has always felt it is staffed by one or two people. Yesterday I waited for 5 minutes. When I drove up, I was greeted quickly and asked to hold. Several people pulled in after me blocking me and after they backed up I too left. Sadly, this is the norm for the burger king on Kirkland Rd.

The Whopper is not as big as it appears in the commercials.

I went to BK on Ives Dairy Road in Miami and had the worse experience. I simply asked for no salt on my fries. When I got my order you can clearly see salt on my fries. I asked the manager, "Are there salt on my fries," she said “if you asked for no salt then there’s no salt”. I said, "Ma'am there’s salt on my fries. You can clearly see it." She asked me “did you taste it?” .. She was aggressive at the very beginning. Didn’t try to diffuse the situation, called another associate to argue with me. Unprovoked and unprofessional.. Worst experience ever …

If I could leave a 0 I would. They kept on messing up my order and then when they fixed it it had hair all over it.

The Federal Way Burger King employees is very unrespectful.

For two meals the exact same. And they still got it wrong. I put no lettuce and no mayo and got both on my chicken sandwiches. AND the lettuce was turning brown. Every time I order from the Burger King they always get it wrong.

After years of avoiding the downturn of the whopper and even worse the aging of the restaurants, they’re advertising excited me to try again, and what a letdown. Burnt bacon ruined the whole experience.

Burger King in Wyomissing PA was very disappointing. I ordered a Whopper Jr with cheese meal. The roll on the burger was stale and the burger was very thin and had messy assembly. The fries were cold and covered in tons of salt. The soda cup was covered in soda on the outside and sticky. The soda had no ice in it and was warm. I went through the drive-thru and there were no napkins in the bag and the wait for this horrible meal was longer than it should have been. I absolutely would NOT recommend this Burger King location.

I always loved BK, but now they don't put out coupons anymore, we stopped going there.

Second time ordering delivery from the same location and they claim that their burgers are flame broiled but these appear to be sitting in a tray for hours, and although the presentation is better wrapped in paper and in the box like McDonald’s, the food quality is garbage. It’s cold and the delivery only took four minutes. The original chicken sandwich same process. It looks like it was sitting in a tray for a few hours. I stopped going to Burger King many many years ago, but I revived my visits because I did have one good experience probably 10 years ago. But that said I will no longer return. I reached out to their CEO of complaints that I probably will never hear from the person.

Fresh food and Wonderful hospitality made my dining experience great.

You guys really need to do better by the customers....Onion rings last night were so old and disgusting I couldn't even eat them... Not the first time this has happened either....

Whopper Wednesday offers should be available to all, for walk-in customers as well as for web app subscribers. I don't know why I have to subscribe to a website app for each food takeout business that I patronize to take advantage of their offers. Besides having to spend the time to learn and navigate each unique website app, it is yet another place where I expose my credit card.

The new whoppers are really good but the buns are dry. I understand you are trying to toast them but I would suggest leaving them moist or toasting them all the way.

Animals are allowed in the eating establishment by family or friends of manager. Food is good usually fresh but only 1 piece of bacon per sandwich for bacon cheeseburger. Service is usually speedy by mostly 1 person working front.

I don't care how short staffed you are. Greet me and say you'll be with me in a minute. Instead I sat there for 5 minutes, say hello and then you start ** at me that you're understaffed. Then tell me to go somewhere else. Learn how to talk to people. Never will go back.

Me and my friend went to Burger King today and loved it. Food was fresh and employees was very nice.

Consistently awful. Our last visit was this week. One burger raw, the other black and dried out. Vegetables wet and soggy, mayonnaise hot and liquid, zero eye or taste appeal. We had one bite each and tossed them out. It was not worth complaining because nothing had improved since our prior visit six months ago. We like fast food occasionally but will not try this place again.

Burger King # 93. The cashier was very helpful and calm. The manager did not come up to the front for a while. The lobby was packed, people waiting to order and people waiting for their orders. The drive thru was busy as well. The communication was not good with staff. The manager finally came up front but was a little snappy towards the cashier. All in all it took 30 mins to get a simple order. Other people's orders were messed up. This was not what we were expecting. Very disappointed.

Burger King, back in the day... Was great!!! You had to the Whopper with 2 hands!!! Better than MCDONALD'S burgers... The fries were like McDonald's fries---simply good!!! Now the Whopper is smaller!!! What happened??? Now you stick everything in the microwave and call it a day!!! Sorry Burger King-King, you fell off for me!!!

BK has not improved. Same cold, tasteless, thrown together burgers. Our whoppers came covered inside and out in mayo, cold, and the patties didn’t even resemble meat.

I ordered a Whopper with cheese just ketchup and mayo. Well they put the whole mayo jar on my Whopper. I was so hungry and in the mood for one until I got home and saw all the mayo that was put on my Whopper. I had wipe the mayo off with a napkin and I still couldn’t eat it. Horrible.

New Burger King at 411 Oregon Ave Philadelphia was closed when I got there. Hours are advertised open to 11:30 pm. The staff were all sitting around inside the store but would not open door. They said they were closed. Not a good way to open a BK. It appears as though staff closed shop to customers prio to 8:45 pm Sunday March 29 2026. Please explain. Michael **

We just ate lunch (a Sunday) the lot was neat and clean, restrooms were fully stocked and clean. Only one register station with a new trainee with minimal supervision. Kitchen was doing a very efficient job getting orders out. I ordered ice tea which was mostly water so I went up and asked the manager for a different ice tea and was told they couldn’t make mare till 2 (it was 1) and until I asked didn’t offer another cup. She was not friendly nor accommodating.

I would like to start by saying Thank you. The varieties of new sandwiches has been very enticing. But I have a major complaint, my wife and I have fallen madly in love with the steak burger!! I mean madly, and we have just found out it's going to be replaced with BLT! WHAT!!!! How could this possibly be..??? Our hearts are now broken and not sure if we can continue without the steak burger!. By far the best burger you have ever offered.. Please reconsider and add it permanently!!! Please, Please, Please!! We are begging!!!!

The apple pie are so delicious, also nice and hot. The jalapeño bites are also good and hot.

Burger King was my go to, when I was a kid. But when they changed the fries 15ish years ago, they dropped off. Their ice cream is too watery, and they won't bring back the original Mac and cheese bites (not the jalapeno) or cheesy tots (without bacon) or CINI-MINI'S!!! I avoid burger king all together, but their burgers are still better than most fast food.

My husband and I go to Burger King in San Diego once a week but you guys french fries are so salty you have to wipe the salt off the fries. You love the apple pies. Charles Burger King because the hamburgers are very good. The fries are bigger but salty.

The Burger King on S. Orange Blossom Trail in Orlando Florida South Chase Plaza. This place I think has only 3 employees at any point in time. I believe they changed owners and these new ones can only afford 3. The customer service is terrible, the food is terrible and when you order thru drive-thru the wait is so long. The drive-thru they make you wait at first window to pay, then they decide whether they want to give you food at the 1st or the 2nd window. Every time It's different depending on who's at the window.

I went to Burger King earlier today, I simply read off a coupon code either the new maple bourbon bbq whopper or a whopper Jr. I asked specifically for the maple bourbon whopper, and she gave me the Whooper Jr. so I went back through the drive through and let her know she made a mistake and without even checking my order she told me I was wrong. So I handed her the order to literally check it herself and kept my previous order which is against food safety regulations. Then she argued with me about it saying I asked for the Whopper Jr which I clearly know what I asked for.. Probably the worst customer service I’ve experienced in a while. Not saying everyone working there is like this but just be aware when dealing with incompetent in-denial people like that. And that you aren’t getting ripped off.

How is it that every time I try to order an iced coffee the ** lady (and I’m ** too so don’t try to make this about race)? Says they can’t make it and when the ** lady works it’s never a problem?

The Rockford, MI at 14 mile road has in two months become like many of the fast food and pizza places in Michigan. They hire high school or a little older than high school and not just the quality of food drops so does the communication apparently. In the last 2 weeks and today is February 27th 2026, I have given them more than one opportunity to get an order correct. I either get someone else's order or when I get home the burger instead of a whopper is a whopper junior as in today.

The staff was friendly, and they got me my food fast, but the food itself was by far the lowest quality of any fast food restaurant I’ve ever been to. I used to like Burger King, and considered the Whopper the best fast food burger. That was several years ago, however, and since then Burger King’s food has absolutely plummeted in quality. The beef patties are extremely thin, dry, and taste like nothing (and mine wasn’t even overcooked, it was just extremely poor quality), and the other ingredients (onions, mayo, pickles, bun) were also the lowest quality I have ever experienced. The ketchup was fine but it’s pretty hard to mess up ketchup.

I was there today 2/25/26. 2 cars in front of me. I placed my order at 6:04 pm. I was told to drive forward. I was skipped twice. When I got my order at 6:25 the young lady that brought it was very rude to me simply because I asked why I was skipped twice and what time I placed my order.. the staff in this location is very rude and disrespectful. There was no need for her to speak to me in that way. I was the one waiting and she rudely said to me it wasn’t her fault. Her voice was literally shaking with anger towards me. This location is store 7183 in Mission Texas. Worst customer service.

Service was TERRIBLE. Arrived with 2 cars in front of me. Sat waiting for 10 min before it was my turn then they said "hold on" - waited another 3 min. Told them I ordered online. Got to the window they hand me a drink and say "have a nice day!" Um...where's my food?? They said, "Oh sorry." I wait longer. Then they finally give it to me. It's been 20 min at this point. Not exactly "fast" food. Theres a car in front of me stopped waiting for their food they go "you can park behind them" umm??? No. Id like to LEAVE.

Last night 2/18/2026 The Burger King on Normandy Blvd. We purchased two whopper meals, the food was grossly cold. The bread was stale and the customer service as always was horrible. When I got home only to discover the food was gross. They gave us cold old fries and the burger was cold, the veggies on the burger such as the onions lettuce and tomato was super old. I immediately call back to the store 7-8 times and nobody answered. I wouldn’t recommend the particular store for anyone. I’m submitting photos for proof. Somebody's going to eventually get sick. This is the third time me going there and each time same problem.

Pulled up at store 36 late night and Crystal was so helpful and polite. Not knowing the area she also directed us to other good locations in Miami. Thank you Crystal.

I would have given you a 5 star... But since you shrunk the size of the whopper and made it about the same size as McDonald's baby sized Big Mac. You don't deserve it. And to think Burger King 👑 was my favorite go to place. I can get bigger sliders than your burgers now at a cheaper prize. And what's up with the fries. Always seem lukewarm. No crisp to them and very mushy. Do you not Love your customers that make you so rich. Now you want to be greedy.

I do not normally write many reviews and this is not against the local Burger King in Mt. Sterling. I tried using the app on my birthday to receive my discount. When trying to process the payment is failed saying the app was down. Understandably there was nothing they can do at the store level. However the app charged me three time for the same transaction that never processed within the store and never received an order of food. I decided to leave and go elsewhere. I then reached out to customer service and they decided to only refund one of those transactions versus all three so I lost approx $30.