Wells Fargo Auto Loans Reviews

On my first couple of calls, I was told that I was not eligible because my account was not 10 days past due. I call 10 days later and was told that I have not made two payments within 75 days. A couple of weeks later, I thought about what the rep said and it dawned on me that I have made the payments. I pull up my account online and I have made two full payments within the 75 days. I call again and speak with a representative who then begins to tell me that a deferment needs to be requested 1 day before the due date, not 10 days later. However, upon pulling my account, the rep then explained the same thing again (two payments 75 days blah, blah, blah) and I corrected her and showed her the payments that were made online. She corrected herself and told me that I was $20.00 and some change short and if I paid $21.00 that I could call back on Tuesday (this was on a Saturday) and qualify for the deferment.

I did as I was told and called Tuesday, spoke with a rep that told me I was misinformed and would not qualify. I asked to speak with a supervisor and she then (with attitude) told me that they did not handle any of the deferments that it would be different branch of Wells Fargo. She gave me the number and I called, spoke with a representative who told me I did not qualify. It has been more than 75 days. I explained to him that when I called back in September, I was told the same thing and did qualify at the time (because this was now Tuesday in October, I was 1 day over the 75 days) and because of the misinformation of a Wells Fargo rep, I am being punished.

I asked for a Supervisor who then told me she would tell the previous agent to process my request. However, a payment extension is not something the bank has to provide for the consumer, it is a courtesy and my request may be denied. That Friday, I get a call from a rep at 8:45pm and she begins to ask me when I will make the payment for September (mind it is not thirty days late yet). I explained to her that I requested a payment extension and heard nothing yet. She asked when I made the request and I told her that it was Tuesday. She placed me on hold and came back explaining that my request was denied. She then asked how I would like to make my payment. I told her that if I asked for an extension, I was not going to be able to make my payment right then and there.

She then asked when can we expect next month’s payment (which is not due until October 17, it is October 10th). I told her I have not thought that far ahead, however, I will do my best to make the pay. She then begins to talk over top of me and hangs up the phone. I call back the number that came up on my caller ID and I got Gina. She begins to ask me when I am going to make a payment and I explained to her what happened. Of course, I am upset and she then begins to tell me not to yell at her (I was not yelling at her, I was upset about the situation any trained customer service twit would know that). She then begins to ask me again when I can make the payment blah, blah, blah. I asked for a supervisor and she then ask me why I needed one. I told her that was none of her concern that it was between me and the supervisor. She then begins to tell me that it does not work like that she asks why and I tell her a reason.

I explained to her that I am the customer and that I asked for a supervisor. When a customer does this, you do not harass the customer to find out why one is needed if the consumer chooses not to tell you. She then tells me that she would like a million bucks but that is not going to happen and hangs up in my face. I call back. I assume it was her again because the agent picks up the phone and I can hear other agents talking in the background and then the phone is hung up again. I call back and speak with an agent who gets their supervisor Mark. Mark, apparently, cannot do anything about the agents’ treating the customer with such disrespect. I have to go to Wells Fargo online and click on the contact us link which will then lead to a complaints link where I can send my email which will then be viewed by corporate who will take my complaint seriously.

Can you imagine my shock when I went to the website and found no such thing? A rep called again on Saturday morning looking for money and I explained to her that I would make a payment on the 23rd of October. Why are they still calling, 6-10 times a day? Bottom line, nothing is being resolved. My tax dollars helped bail out this bank amongst others and I am being treated as if I am the one in the wrong. See what you get for trying to be responsible? Now, I have to go and put myself in further debt by going to a cash advance. Thanks Wells Fargo for absolutely nothing but debt. Way to help the recession.

By doing what they did, they could have caused a very big problem for us had the check not already been deposited. This month, I was contacted by a Wells Fargo representative the week of September 21st, who was told that we would make the payment on either the last Friday (25th) of the month or the following Monday at the very latest. They asked the same question, if I wanted to go ahead and set up a payment to come out automatically. I told her no, again, we don't know exactly what time the check will be in the bank. I continued to get calls even after I had told them when the payment would be made.

Then on Thursday the 24th, a woman called me. I told her once again that I had already spoken to someone about this and did not want anymore phone calls! She then said to me, "Do you realize that tomorrow is the last Friday of the month?" I told her yes and that if I could make the payment today, I would but I cannot; therefore, it will have to be tomorrow or Monday. I explained to her that I had lost my job and was not working and she then proceeded to tell me that everyone loses their jobs, it's a part of life and that I still have responsibility. If you have any intelligence at all, would you make a comment to someone who has lost their job, is trying their best to pay their bills, keeps their daughter fed and who has not failed to make a payment even though it may be late that they have a responsibility? Do you not think that I understand that I have a responsibility and to say something like that is a kick in the chest?

They have nothing but ignorance working in that company. I then called and spoke to a "supervisor" who assured me that this was not appropriate behavior and that it would be addressed. She assured me that there would be no more phone calls unless the payment was not made by Monday. And now, today, we have already gotten 2 phone calls. I finally answered the phone on the second call and explained to them that they were not to be calling me and that I had spoken to a supervisor regarding this. They assured me the calls would stop until after Monday. She then said to me that I had not spoken to a supervisor and that if I had, it was not noted. I explained to her that I was now going to be contacting Consumer Affairs. I once again told her not to call me anymore, this has now crossed over into harassment.