Walmart MoneyCard Reviews

We worked out the situation and i got all the money stolen from me. Love their costumer service.

I have a MoneyCard with a damaged magnetic strip. My Direct Deposit goes on this card. When calling there is no option for human communication. I really need help. I was also told I can purchase a new card but that will transfer my funds.

My account was blocked for suspicious activities. On March 9 they blocked my account. Which I didn't know. Try to use. Said I need to send in proof of my ID. I sent in on the 11th. Said it would be unblocked within 2 days. I need to resend. I resent on the 12. Said it would be another 2 days. Went to the website. Said that I could still use for purchasing. Couldn't withdraw cash. I have called and not get anywhere. I had to use my mom's card to talk to anyone... Hung up on a few times. Wait times like 45 minutes and then told that there was nothing they could do. Couldn't even explain why my account was blocked just suspicious activities. This is the 15 and my card is still blocked. Sent ID 3 times and still haven't got anywhere. I can't even get my meds filled which I have to have for my breathing. My power will be turned off and they tell me that there isn't anything they can do. I'm on disability and they could care less if my children and I are doing without.

According to my Walmart Card TOS - I can access 3k per day from ATMs - I am purchasing a car and need the cash to make this purchase, after I withdrew money on day 1, I tried again to withdraw the max on day 2, I wasn’t able to withdraw any funds from any source, now it’s been a week and I still cannot access MY money. I am a disabled person, who truly needs to be able to access my own money. I tried calling but I had no luck reaching an actual person and it seemed like my account was fine, so this is really infuriating. I will never use a Walmart card again. It’s just a predatory device and can really put people in a bad situation.

I have always had good luck with my card from Walmart but I had put some money on it and the next day it was blocked. What I found out their reason was suspicious activity and said I had to send a picture ID and every time I do it says, "You submitted documents that were not legible." So I clear them up on my computer and still got the same thing again. It's been more than 2 days and I cant get a response from them email or nothing. I see a lot of people are having the same problem. I used my card often. Is there anyone there at Green Dot bank to help resolve it?

I have had a card with Walmart for over two years now and never experienced any issue until last week, I went to log in to my account to view my balance and was told my account has been blocked for further review due this is precious activity. I do not participate in any suspicious activity. I had direct deposit from Apple Pay deposited to my account several times. Now I’m being told that I will be contacted by someone by phone to have my card on blocked. It has been a week with no update. I have called every day and they asked me to upload my documents. They’ve told me they have received my documents but yet don’t return any phone calls. Don’t have a manager on hand. Don’t have any resource to get my account fixed in my funds released to me.

I have a Walmart MoneyCard which I loaded $1500 on March 13 2018. I made a online purchase for $433 the same night after loading the money then tried to make a bill payment and my card declined it. I called Walmart MoneyCard to see what was the problem and they said I had a fraudulent use on my card asking me to upload a photo ID “which I did”. Then their response was “after reviewing my ID it could not be verified” so they blocked my account and told me there would be no refund available to me??? I just want my money back. I don’t wanna have to go through the process of filing a lawsuit about my money but I will. I have 4 kids, a baby on the way and bills that need to be paid as of today March 14 2018 that’s due for disconnection if not paid by today... They won’t let me speak to corporate about the issue. I was told to wait until I receive a call. There’s nothing they can do. Smh.

I've had this card and even suggested it to family & friends, I've been a client for many years in fact. All was well until a few years ago when I noticed errors in my balance and such, was able to call and get it taken care of. Then not much after this there was many many other clients who were not able to access their funds for the longest time, months, even a lawsuit was started and has since been paid off, they never once made a formal explanation of this, so then I started to be very non-trusting with this company! When a company refuses access, there's a big problem! So then my account was fixed after reporting this to the CA, and other govt agencies, they offered me something for my issues, which was hardly anything, but was something.

They blocked my account and denied my verification the day before my refund was suppose to be deposited. This is after I sent a picture of my ID several times. On top of that I have been on hold trying to resolve this problem for over 45 minutes and I am still on hold. I am furious! There is no reason why my card should have been blocked in the first place. I checked my transactions and there was no suspicious activity whatsoever on my account. Now I can never open another account with them ever again and I probably will have trouble getting my refund now so thanks Walmart MoneyCard.

Everything was going fine with card for about 4 months, then there was 2 transactions that I did not do. They were in another state. I called customer service right away, I let them know that someone had used my card information to make 2 transactions. The person on the phone said they were issuing me another card, I let him know my tax refund was supposed to be deposited in about 5 days. So this person waived the fee and told me that I would receive the card in 4 days. I am thinking good that would be perfect because my refund was supposed to be deposited around the same time. The next day I get an email saying that my account was blocked, I cant unblock my account until I send them my driver's license. Well I can't send in my driver's license until I get the new card.

I too have an account that is blocked by them unexpectedly. I deposited a check 10 days ago into an account that I have had for almost a year. The check has cleared. And yet I am suppose to wait for some person to call me back tomorrow, but was told the same thing this past Friday. Would gladly take care of verifying who I am, if I can get someone to actually talk to me instead of getting rude ladies who won't help you.

An absolute joke. This company’s customer service needs to be trained on knowing their job. I have spoken with 12-15 different people so far after my account was blocked without notifying me. I was told to send a document. I did and it was received. I was told it would be unblocked within 24 hours. The stories go on and on. Here it is 3 days later and no access to my money. I wouldn’t recommend this service to anyone and can’t wait to close this card! Horrible!!!

Have a Walmart card for a few years. Was ok until you got security check on my account. I am block from getting in. Won't let me in. I am piss off. Can't check my account. Been that way a lot. With old way I got in quick and you resolved this issue asap.

My card has been blocked for no reason. Everyone I've talked to are idiots and have no clue about anything and have been no help in unblocking my card and yet there is a block on my card yet they can pull a $5 convenience fee off my card. I am contacting an attorney and suing them if my card is not unblocked today!

So I have a deposit date for my taxes on 03/14/2018, GRANTED it's only 03/12/2018, My ORIGINAL card was send out 02/06/2018... I never received this card, so my tax company had to send out a new one on 02/27/18. WELL I didn't get this one until 03/09/2018. It was the blue temporary card that you set up and SHOULD USUALLY be able to use until you get your permanent card about 2 weeks later. Well that wasn't the case for me. They told me I cannot use this TEMPORARY card and that they would have to sent out a new one, of course they like to hire people to talk on phones that you CANNOT understand whatsoever! Anyways she couldn't tell me why I couldn't use this temp card so she would EXPEDITE it and it would be there 5 days later on 03/13/2018.

I received a call from the corporate office the representative was very friendly helped me out with my situation I was able to get my account unblocked and now I have access to my funds. Customer service representative was very friendly and understood my frustration.

My wife talked me into getting a Wal-Mart money card a few weeks ago since the only card I have ever used was my American Express Bluebird but not all places accept AE. Once I loaded money onto the card I was able to make one transaction and after my next two transactions transactions were declined. I was told that my card was blocked and I needed to submit additional information to verify my identity and in order to do that I had to wait until personalized card came in. Once it came in my wife uploaded a copy of my driver’s license as asked to do.

Worst Customer Service Everrrrrr!!! Called to request an additional card and the people cant even understand me and I def can't understand them!! Wasted 10 minutes of my time for NOTHING because they WILL NOT SEND YOU AN ADDITIONAL CARD!! I WILL NEVER USE THIS COMPANY AGAIN AND HOPE NOBODY ELSE DOES EITHER!!!

They have locked the Walmart MoneyCard due, have uploaded documents as requested, they said 24-48 hours. It has now been 72 and still nothing is resolved. I call back and the guy request for documentation again. I’m sick of this. I’m ready to get a lawyer and contact the news media.

So today on the 9th of March I had to pick up a debit card from Wal-Mart to pay my AT&T internet bill. Well activation of it was going very well till I was sent to a agent. She started asking me questions. First off I couldn't hear her for all the background noise from everyone else in the room talking and typing. I let her know this. Number two I didn't understand a word she was saying because her English language was horrible and I let her know several times that I was having that problem and could someone else help. All she did was send my card through knowing it would be declined. Now I'm out 60 dollars that I can't use to pay my AT&T internet bill because I have no place to pay it in person. This needs to be handled please because now I owe late fees.

Lost my original card, ordered a new one and never received it. Then I found my old card which I reported as lost. Tried calling number on back of card but card is blocked so cannot access my account. I finally find a person to talk to and they say to send my id via email which I did. Now two weeks later I still have no access to my card or funds! This is my social security money and now you guys are holding me back from paying bills! SOMEONE HELP!!!

They finally called and unblocked my account said it had to deal with my state refund being deposited on my card. I would not recommend putting your tax return on card I pray everyone put here gets your money back soon. I will not be using that card again.

Walmart Visa Prepaid card - Green Dot customer service is NON EXISTING! It is completely unheard of the way they operate a business and STEAL people's money by not allowing them access to the money they have on their cards and then not having any way to contact them besides an automated answering service that hangs up on you. I will NEVER do business with them again!!!

Ever since I purchased the Walmart MoneyCard I have been having problems. The only reason why I bought this card is to get my Direct Deposit early so I can pay for my bills a few days early. They had deactivated my card without letting me know and now they have blocked my account, I cannot even call customer service because every time I call it does not give me an option to speak to a live person. I called and asked if I can have my money transferred into another Green Dot account but each time I was denied.

Green Dot went over and beyond to rectify the situation of closed account and release of funds.

I thought my card was stolen, so I closed the account on my payday. I’ve been waiting on a check. I called, and it said it was mailed on Monday. I still haven’t received it & I have bills to pay!!! I love Walmart MoneyCard fast direct deposits, but where is my check???

I have had this card for many years... in the last two years at tax time about $700 always comes up missing... first time overseas second time to a state I’ve never even visited!! Nor has the other cardholder. When I called to dispute both times they would not stop the pending charges. If I dispute my money should be back on there immediately!!! I had not used my debit card since end of December and begins of January until taxes came in then all of a sudden within 24 hours or less of transactions was reported. This makes me feel that your system is compromised and I can no longer trust my money with this company. Since this has happened I went and opened an actual checking account!!! Two different times but same situation. Not happy!!!

I lost my card on 3/3, so I went online to my account and purchased a replacement card. I got an email stating that I should receive it in the mail in 5-7 days. The next morning I got an email stating that my card was deactivated and that I will need to send in a picture of my ID to verify my identity. I logged into the Walmart Money Card app, and it stated my account has been blocked, and that the money I had in my savings/"STASH" account had been sent over to my card, WHICH IS DEACTIVATED!! I have over $800 dollars in my stash that I'm hoping hasn't vanished! I went online to try to send the picture to verify my identity, and it requires my card number, which is NO LONGER VALID, because I had already cancelled it. So I call the customer service line, and had to sit on hold for 30 minutes to reach someone. They finally give me an email address to send my verification to, but tell me I cannot access any of my money until my identity is verified.

I had called the customer care line a few times. I’m upset cause there was one lady who was rude. I called to say I had lost my card Saturday. I called within the 24hour limit to see if I could get it expedited. They told me to call around 5 or 6 so I did. They said I went over 24 hour limit. I was trying to see if They could give me a tracking number so I could track to my card so I’ll know when it comes in. All I wanted was to expedite my card. So I don’t know the last 4 digits of my new card number or what. My old card number is in there.

I been with Walmart MoneyCard for at least 7 years and I normally recommend it to anyone but today I woke up to a BLOCKED account for no reason. I ordered a new card yesterday and today I would normally receive my direct deposit by now (never failed). I was going to send my money to my mom's Walmart MoneyCard. I need to talk to someone asap but no live person to answer the phone. And as I'm reading other reviews I see that accounts are being closed? Help please.

I receive my direct deposit biweekly and I budget accordingly. Walmart sent me an alert that said I received my deposit but there's no deposit in my account and no one can tell me when my money will be available! I have automatic drafts expected to be deducted. Now I may be charged additional fees because Walmart can't make my money available when they alert me it's available!

I have not had any problems with this card for the last 2-3 years. Starting 02/22/18 I would receive a text msg stating I had a direct deposit but it takes hours after the text msg for the deposit to actually post for my use. The deposit usually post for use maybe around 3am, now it's around 10am. What happened? Thank you!

I’ve never really had a problem with my Walmart MoneyCard. But my card got damaged (the strip wouldn’t read). And I was waiting on my federal refund. It posted. I was just trying to get a car. Yes. They helped me out. But they kept being deceptive. I was told numerous things. And they were all incorrect. Now they’ve blocked my account. I have to wait on the replacement card to even get started on this issue. And to make matters worse. I had to verify with my ID. And the address that I have them sending my replacement card to doesn’t match the address on my driver's license. So I already know they will not remove the block.

I am so upset about this Walmart MoneyCard. My card has been blocked and I'm not sure why and I can't get through to anyone to figure out what the issue is because of this block. Great customer service guys!!!! I am expecting to get my refund on this card and now I can't because of this stupid block that I had no clue about when I just used this card last week! I am very upset to see that others have been having the EXACT SAME issues as me. Why? I need an answer ASAP and I need someone to contact me about this because you're playing with people's money!!!

I intially applied for a rapid refund loan and unfortunately denied. After being denied, my tax return was still loaded on a Walmart MoneyCard. I have a local bank I do buisness with so I preferred not to keep this card. In order for me to have access to my full refund, I had to close the account and the remaining balance would be mailed to me in a form of a check. This all took place on the 21st of February 2018. It is March 7th 2018 and I have yet to receive anything. Since my account is no longer active I'm unable to even speak to a live person regarding my issue. I think it's quite ridiculous to be a national bank and not even able to speak to a PERSON. I'm beyond frustrated and furious. I'll never in my LIFE tie my money up again with a prepaid card, EVER!!!

I called to get a replacement card. About 4 days ago I have been watching my account nothing suspicious. Now my card is blocked and I have bills due today and I can't get through to a customer service rep. I would not recommend them. I have my whole paycheck on the card and no access.

I lost my misplaced my card, ordered a new card online. Received the new card, tried to activate it and Walmart BLOCKED IT!! I uploaded my ID as they asked multiple times and then they're saying it can't have glares or shadows. I uploaded that pic over 10 times and I am FED UP!!! My rent is late. I have other bills to pay and no one there is helping me. I don't know what to do and they act like they don't care. I will never use this company again once this gets fixed.

My card was blocked without knowledge. I called and was told to send in my info in order to left the block. My wallet was stolen and I sent what I had and my card is still blocked going on 10 days now. I have bills, children, and other things to take care of. I need my account unblocked ASAP!! I have waited the 24-48 hours three times now and still nothing. Is there anyone that can help with this problem now.

The issue was resolved in less then 24 hours. Very Helpful and quick, could not ask for more. Thank You.

Appreciate this service and the choice over regular. Always been satisfied. Been customer for a very long time. Have recommended this program to many people. I was a victim of fraud and was worried about entering the banking systems again.

I'm at the point where after years of having certain direct deposits sent to my acct I'll be closing the acct out as soon as I have access to my money again. My card was cracked so I ordered a new one. I waited on hold to give y'all the correct address. After weeks of waiting y'all still sent my card to an old address. Ok. So then y'all send another one. It finally comes and I'm happy cause that's my rent money on the card but now it says my account is blocked. Then I had to upload an ID but I'm not even sure that will fix the problem cause I've been married since then so my last name has changed. It's just way too much to go thru just to get your first replacement card. Y'all definitely lost a customer.

I got a money card at Walmart so I get my taxes deposited on to the card. I registered my card and gave IRS routing number from the paperwork I got with the card. I never received my personal card so I called and asked why. They said they didnt issue me one and I now can't use my card for my taxes. Meanwhile my taxes is being sent to the card tomorrow and will be rejected. So I have to now wait for a mailed check and won't get it for over a month. I'm pissed.

So I recently just wrote a review in regards to my Walmart MoneyCard and how all of a sudden they blocked my card for suspicious activity. My complaint still stands as I stated but I am happy to say all had been resolved. I was contacted by Green Dot Corp today who called you address my issue. Ironically I had resolved it yesterday when I received my card in the mail and complete the verification. I would still refer Green Dot to anyone in need of pre-paid services. The situation started out rocky but was quickly resolved. Thanks so much for the quick resolution.

Customer service don't know what they are doing. Everything from deposits to refunds to purchases takes time on this card. Oh I forgot about the fees. 3 dollars to add money, 1 dollar to purchase, 2.5 dollars for atm plus the atm fee, 5 dollar if you have less than 1000 dollars in your account, and last but not least they add a fee when you make a purchase online from an overseas company. Let me also add that that card doesn't work for online purchases for the first day you purchase the card. You will easily spend more than 150 dollars in fees in the first month of use. Stay away and don't waste your hard earned money on this card.

Evening ladies & gents. I'm just trying to get some support from either of you (Green Dot or Walmart MoneyCard). I'm a father of 3 & like anyone need funds when available to me to be exactly that available to me so that my children & wife are taken care of. As of today 3-5-18 it's been 5 days since I haven't been able to access my funds via my Walmart MoneyCard. All of sudden out of nowhere "unusual activity" was suspected by the company. No notification to me or alert to myself or my wife on the suspected activity. The problem with the activity is there hasn't been much for the past entire month. A few cash loads and some retail transactions and that's it.

My Walmart card is great. I have direct deposit so I have no fee and before direct deposit the fee wasn't too bad but it did increase after awhile. I was not happy about that but I can pay my bills from online from my Walmart MoneyCard account. I have auto pay for some of my bills, easy to load at Walmart stores, can use the card at any store credit or debit, has a vault option to help you save money. I do wish there was more convenient free ATMs to do withdrawals.

I love Walmart MoneyCard. It’s so convenient to send and receive money. It’s so fast and it’s free!! I recommend this card to all my friends!! I love the option of Visa or MasterCard as well!! Try this card and you’ll see how easy it is!! And the sign in is safe and secure.

Green dot corporate reached out to me and was able to resolve my issue, thank you so much Ronnie for your assistance with this matter

The only thing I dislike about the Walmart Money Card is that it has a daily limit on the ATM withdrawal and the limited amount of transfers one can do via the vault. If these two issues were fixed or could be tweaked, I’d be a satisfied customer. But until then, I’ll have to keep using my other back card as well.

I am very pleased with this card. It is only three dollars a month, to cash a check it cost sometimes more than this at some places. That’s not all I can reload at the register, to me this convenient.

It's a good card for one that can't always get to a physical bank. Being able to transfer funds via PayPal is a big help. App is simple and easy to use. My only issue is the strip wears down easily or is damaged quickly. Did have issues linking my outside savings account which triggered an account lock. The security was appreciated but some notice would have been nice.

My card has been blocked and more recently closed due to my documents being illegible. I still have a good sum of money on that card but they won't let me get it off nor talk to anyone live so this matter could be solved. They just closed the account with my money still in it... I need help!

I have been using Walmart money cards with Green Dot bank for years with no problem. I finally after five years got my disability so I set up direct deposit with my monthly check. I get paid the first of every month and the Social Security shows my check was process on the first but I still don't have my money. I called the number on the back of my card with trace number but got nowhere with them that could not speak proper English. Once my money does show up I will never use their service again!!!

Bought new card. Went to activate online and it will let me fill in all the boxes except date of birth. Called "customer service". HORRIBLE experience! The lady spoke broken English and I had to repeat everything at least twice! I asked to speak with someone how knew the English language and was told that wasn't possible. Just going to use money I loaded on card and find another prepaid debit card company! I'm going to call their customer service first to make sure they speak English!

I had a Walmart MoneyCard through Green Dot for over a year. On 2/27/18 they blocked my card, when I called I was given no reason just told I had to send a copy of my driver's license to verify my identity and in 24 to 48 hours the card would be unblocked. So I emailed them my info on 2/28/18 at 9:03 am. I have confirmation it was delivered. I called everyday with the same runaround. Here it is 5 days later still blocked. I have contacted 2 lawyers who will take my case if I don't have access to my money by Monday! Once I do get access I am taking it all and going to the bank with it! I feel scammed! The people who do talk to after waiting on hold half an hour can't even speak decent English! Do not use this service. They give no warning, no communication when they decide to not let you access your money!

My card info was stolen 2-26. Walmart locked my card 2-27, I sent photo ID and Social Security card 2/28, got a new card on 3/2. Still cannot access my funds, when I speak to someone they tell me they don’t have a supervisor. I have kids to feed, rent, a car note and bills to pay. I am out of resources while Walmart is holding my money now for a week. I’ve used them for 3 years no problem. Now, I’m considering getting a lawyer to fight for what’s mine. They have 24 hours to release my funds and activate my card before I proceed with legal help!

On February 22, 2018 the Walmart MoneyCard by Green Dot received my federal income tax and blocked my card from transferring. They claim you can transfer up to $3000.00 a month in total. I wasn’t able to transfer a dollar. I called many times and never got a call back as they had suggested. Never received an email. I spoke with a so called supervisor that knew absolutely nothing about my case. The Representative cancelled my card and expedited one which I was charged 15.00. I’m requesting those funds back as well.

I purchased a Walmart MoneyCard. I asked my daughter to activate the card for me while I was at work. My daughter entered the wrong digits for my Social Security number. We noticed when I attempted to phone in a payment iTunes U was declined. Also the automated told my daughter I would not be sent a card in the mail and the Walmart money card could only be used face to face transactions. I called customer services. I had to enter option 2 which is for lost or stolen or not received card. There was no option that listed to speak to representative. The customer service person I spoke with was able to update my addresses which my daughter had entered the wrong zip code.

Consumer affairs reached out to me within a couple of days the rep was very professional and caring. She kept me updated every step of the way and was able to get the block lifted off my card. thank you

I reported my card lost on 1/26/18 and when I didn't receive it with 10 business days I called and was told it was returned. After confirming my address was correct and hadn't changed it was supposed to be resent but expedited at Walmart MoneyCard's expense. I never received it. After 4 business days I still didnt get the card. When I called the automated system still says my card was returned. I spoke to a representative who told me the card would be resent via expedited delivery. I waited and still no card after 4 days.

IRS states funds was sent on 2/22 and to contact financial institution if funds not received by the 2/27. Called Walmart customer service number on back of card. Funds still not showing in my account and customer service rep, unable to tell me nothing. I purchase card because it promoted getting tax refund early, not late. I've confirmed rating & acct # is correct that I've supplied to IRS. Now we are in the month of March still no refund! Never again! Help, I have two small kids and bills I'm counting on that refund.

Ok so I bought a Walmart card to get my paycheck each for my current job and when I called to activate it the woman said my info could not be verified and hung up on me. So my district manager was at my store luckily so he worked and worked and he finally got the routing and account numbers so he put that in our pay system but he said he does not know if it will deposit or not. I need to get ahold of a real person and not the stupid automated service that it keeps giving me to make sure I am gonna get paid. Please help. I really need to get paid.

So last week I lost my card. As a human I accept the fact I should've been more careful, but that's why I liked this card because it gives customers some peace of mind if a situation like that were ever to occur. So everyone was helpful last week when I called it in to report it lost, at least I thought they were helpful. I was told my new card was going to be sent, and to expect my funds from the transaction I didn't recognize to be reimbursed. Today I got my new card but now they're telling me a different story and that a dispute should have been opened. Now it's going to be another 10 days before I see my money if I see it because now I'm starting to doubt it. I've been loyal and I feel it was for nothing.

I got my Walmart MoneyCard. Been using it fine. My tax return came the other day and it put a block on my card so I follow the steps to get the blocked removed so I sent in the picture of my ID. Not even a few minutes later it came back saying that my account was closed that it cannot be reopened. I tried calling customer service entered all my information just to be told they cannot reopen it and I don't understand why I cannot get in contact with a human and I just want answers and my money.

My issue has been professionally and expediently resolves by Ronnie at GreenDot. I will continue to use the GreenDot/Walmart cars with renewed confidence. Thanks Ronnie!

My card was blocked & I was asked to send a copy of my state id front & back which I did & they confirmed it was me & I still have our social security deposit blocked on my card our money for myself & my family including my 92 year old grandmother. I have always loved my card but this is day 3 & we need to pay bills & go the doctor! Please help!!!

Thanks for the prompt response and helping me fix my issue. I really appreciate the time and effort by going the extra mile to assist. I’m so excited that my new card is on its way and u was able to find my account with my money. Once again thank you

I have had this card for months and loved how convenient it was. So I decided to have my tax refund sent to the card. It was supposed to be deposited today so I called the card. Come to find out it was sent last night but you guys sent it back to the IRS. You claimed the information didn’t match but it’s the same name and social security number. I was told to call the IRS but can’t get a hold of anyone until after the 6th. There shouldn’t have been any issues but now there is! I needed that money and you guys sent it back for no reason! It needs to be fixed NOW!!! I will never recommend your card to anyone else.

I had my tax return put on my card. The day it went on I went to the ATM and made a $1000 withdrawal but they took $2000 off. I called tech support and stayed on hold for 40 min and go ally hung up. What do I do or who do I call?

I have had this card for over a year now with no problems until now. They locked my account for suspicious activity on Saturday 2/24 without contacting me so I found out when my insurance payment was denied and then denied at a store on Sunday 2/25. I call to see what's going on and that's when I find out my account has been locked and no one contacted me. They tell me I need to send an email to verifymydoc@greendot.com and told it would be one business day. I send the info and call the next morning to see if they have received my email, no they didn't and asked me to resend it so I did. I call a couple hours later to check again and after 45 minutes they tell me, "Yes. That it's going to take 24-48 hours".

I ordered a new card due to the fact that my old card of 3 years had a crack on the reader strip and as soon as I did my account was locked out and no one has verified my docu uploads. I can't get ahold of anyone. I need my account unblocked and ready for use again. ASAP! What is a number I can talk directly with a representative? The numbers on my card do not work because my account is blocked.

The IRS sent my refund to be deposited, 2/22/18, and the card STILL has no deposit pending or anything. Why is it taking so long? Is there some kind of delay at your bank? I called verifying the numbers and they are correct so I don't understand.

Walmart Money Card has blocked my account and in order to get it unblocked I need to send in a picture of my id to get it unblocked. But when I try to type my card number in to go through the process it’s saying my card can’t be found! But I’m not understanding that if I’ve been using my card all this time. I need help because I have money on that card that I really need right now.

I had my wallet stolen and called and asked them to please deactivate my card and send new one. The day my new one came in they put a block on it and said I had to send photo of my ID. I explained to them that was in my wallet when it was stolen and I can’t get a new one till I can have access to my money. They said sorry and that my money will not be able to be accessed at all. I have bills to pay. I never asked them to put a block on my card. I asked for new card number.

My account was placed on hold unexpectedly. I Complied and sent all documentation providing who I am. It’s been a whole week and still they won’t lift the hold, hidden fees were taken out while I’m still on hold from my account. Customer representatives are not so honest and the supervisors as well. I spent nearly 10$ in faxing and emailed everything. Today marks the 7th day and still the hold is on my account. I sent my whole life to these people and they just keep telling me to call back the next day. :(

I’ve decided to use my Walmart card this year to receive my tax refund which was said to have been received by my bank but have yet to receive it. When I called to speak to a Green Dot rep I was told they can’t see if a deposit came in. I Need help ASAP.

My fiance has a Debit card from Walmart. Was suppose to be a great idea because you get rewards and money out for free in store which we go shopping for diapers and stuff there all the time. Well he lost his card that had direct deposit so he asked for another one and they said it would be received in the mail 3-7 business days and the card never came in after 10 business days so on the day of his check we were not able to get money out. We were so devastated because we are here in Seattle with no money. Our child was on life support. We're just getting over that and now this. So we call and beg them to help us. We have $1400 we can't use so finally after 3 calls and having to purchase another card because they agreed to send us $300 in his new card if it had all his same information.

Walmart MoneyCard MasterCard - I went to use my card today with a positive balance and my card was declined. Thinking that it was an error, I went to the atm and it said card restricted. Called customer service and stayed on hold for over thirty minutes and was finally answered by a woman who said she was in Nicaragua, as I could barely understand her she was no help. She told me to upload my id to verifymydocument@greendot.com and I did and received a notice that this was not a valid address. I am on hold again and my bills are due and water will be shut off... This service is horrible and I will file charges for theft with the district attorney tomorrow if my funds are not reimbursed asap.

So last week I called to report my card lost. Heard nothing from Walmart. Then I get an email saying that my card has been blocked and I need to show ID. Since the card is lost I can’t use it anyways so I try to call but can’t get through to a actual person because the last 4 of my card number are invalid. So then today I get an email saying that my card will arrive in 5-7 business days! I have electric and rent to pay by Thursday and can do nothing because I don’t have my card or my money. And to make it worse I cannot get in contact with a representative to see if they even have a solution!

I reported my Black Preferred Card lost that I’ve had for over 5 years. Part of my paycheck is direct deposit on this card. I Received a replacement card, when I tried to activate it I was told it couldn’t be activated. I had to send in my Driver’s license and was told it failed verification. My name match on my card and license, wasn’t given a reason as to why my card not verified nor a reason why my account was closed. Was told by representative Heidi that I would receive a call from the corporate office today which I didn’t receive. Totally disappointed and I want to know why and how did all of this happen?

Me and my wife filed a joint return and our state was rejected. I called today to try and find out why before the federal is submitted. It is going to take 90 days for the state to be sent because of it being rejected. The account is my name and return is joint with me and my wife. They said the name is incorrect, but it is all the same. The woman I talked to had very broken English and could not understand what I was talking about. I use this account biweekly for my wife's direct deposit and mine with no problems. Now our tax returns are being rejected. If this isn't fixed before my federal is processed, I will be switching to a new card.

I always use Walmart Money Card however I made a large payment on my car and my card was blocked without my permission. I tried to access it and now they closed my account without my permission. I still have 3,000 plus dollars on my card. I am stranded without food and gas for my children. I need help ASAP. I can't get through the automated system.

My card formed a crack along the scan bar, on the back of the card. I called in live, and ordered a new card. I received it in about a week. I activated it, attempted to use it, and was declined. I called in again, and was told it was a temp card. I was sent another replacement, with the same results. I still cannot access my funds, and I have another direct deposit coming this week. I have been unable to get any money off of the card, and have has to borrow money to get food and gas, just to get to work. I have called in several times and have been told that the card is active, and that I should just tell the cashier to scan the card. The ATM doesn't work, and it is declined at the self-checkout and the love cashier.

On February 22, '18 I had funds deposited on my card. I paid a few bills then my card was blocked. I was asked to send in my ID for identification purposes in which I did. A few hours later after checking my account online my account was closed. For what I don't know, because I sent the correct information. So from this point on how will I receive my funds? No live representative to help, this is ridiculous. I've never had this issue before. I really had lots of trust in Walmart MoneyCard. What am I suppose to do from here to provide for my family?

We have had this card for about year. They locked it claiming unusual transaction which is not the case. I sent them my ID on Saturday as asked for and they told me would get a call today and nothing. I called about what the hold us was and told still being reviewed will be tomorrow now. Me and my fiance money is on there and can't do nothing with it. I suggest turning it into the police like I'm going to do. Our police where I live will act on it as I have seen other people do it. Some areas might be different. Also I would suggest making a report to the BBB and Finance Protection agency online as I have use them before and got results. I will post an update once this is complete.

I cancelled my card because People Commerce kept trying to go onto my account. Ordered a new card on February 20, 2018 @ 1:40pm was supposed to be expedited to me in 3 business days, (due to my Refund from IRS being dropped into my account on February 22, 2018. Next thing I know I'm blocked from my account and have to send a picture to Wal-Mart Green Dot and they sent my refund back to the IRS. I told the representative that if it was going to be an inconvenience that I don't want my card cancelled. I would just dispute the People Commerce transactions. No we'll order you a new card and your refund will go right onto your new card. Lies and Disappointments. I want to start a class action lawsuit. I had a bill due on Friday, February 23, 2018. Now I won't get my monies for up to 6 weeks in the mail. PISSED!!!

Hi. Name is Corey **. I been having problems with getting my account unblocked and I've sent in my ID and I can't ever get a damn answer from anybody and right now I'm flat broke with my taxes and my last paycheck on there. I think it's ** that I can't get some legitimate that knows what they're talking about. I even that, "Hey maybe I can go get another Walmart card and just transfer the funds to that." But no. You can't. I don't see why not but I really need help getting this resolved.

I ordered a replacement card on 02/20/2017 and paid the Rapid delivery fee, and it is 02/26/18 still have not received my card. I have been trying to call since 02/23/18 and have not spoken to a person regarding my card. The line says it is busy. I have waited for over 1 hour to speak to a person and no one picks up.

I've had my Walmart MoneyCard for maybe 6 months. I get direct deposit from my job every two weeks on time with no problems... But when the IRS deposits my tax refund I think around 6 am it was on my card. I wake up at 12 pm didn't use my card all day up until 8 pm. I tried to order beds off Walmart.com and my card was declined. I look in my Gmail and have a email from Wal-Mart MoneyCard saying I need to verify my I.D. so I send them a picture of the I.D. 5 minutes later Account permanently closed and cannot be reopened. I have $8,000 in my account I can't access. HELP!!!!

I am thoroughly disgusted with Wal-Mart Money card! I bought the card to use for online purchases and I used it for opening my personal business. Luckily I did not link the card to my paycheck or bank account but instead loaded it manually. I made a few online purchases in order to get my business started and I received an email from Wal-Mart Money Card stating there was suspicious activity on my card. My card was blocked. I needed to verify my identity before the block could be lifted. Okay I understand that. So I sent them the documents they needed...

Hello. I received my Walmart MoneyCard in the mail and I have been trying to upload my documents to register my card. My IRS refund is on my card but I am unable to register it. I really need some help please.

I ordered my card last Friday and asked for expedited shipping 3 business days. It has now been a full week and no card has shown up. The card has all of my money on it and when I call the customer support there's NOBODY you can talk to to help you. NOBODY! A robot just keeps telling me when the card is mailed. "You will receive it in 7 business days". They said I would get it in 3 days. Now I have to borrow money from family and friends just to buy groceries!!! It won't let me talk to customer service unless I have my card but they won't send me my card so I'm locked out of my funds!!! Thousands of dollars. I have no access too and NOBODY can help me and you can't get anyone on the phone WTF!!! This is UNACCEPTABLE!!! As far as I know it's going to take a whole other week at least before my card arrives. What am I supposed to do!!! That means it took half a month when they said it would only take 3 days!!!

I've had my two joint and single tax return deposited in my account over 3 years. This year, they sent my refund back to the IRS, my husband was on the refund two years ago and it showed both our names. This year, they sent it back. Putting us in a bad situation, most likely ending up with no place to live and losing the new car we just financed. I only received attitude from the call agent and frankly I don't appreciate it. I have my direct deposit go in the card weekly. Now, I can't trust the card.

I haven’t had problems with my Walmart MoneyCard until now. My husband and I had our Taxes direct deposited. The IRS says that it was sent to my card for direct deposit on the 22nd of February. I went to the tax office and they checked to make sure my deposit information was correct and it is. Contacted my money card and no answers. I feel like I’m running in circles.

Was scammed on Wal-Mart Card Live for $4,986. Help me! I filed my taxes and was given a Wal-Mart Money Card. I tried to activate the card and it is invalid. I called the number on back of card and I couldn't speak to a live person. I went on their website and found Walmart Money Card Live. I finally found a real person. He instructed me to purchase 2 Wal-Mart Money Cards and instructed me to put $500 on each card. Now this was all so that I could get my $3,986. He then tells me that the cards are locked and I have to buy 4 more cards and put $500 on each. I told him that I didn't have it. How was I supposed to know that I was being scammed; when these phone numbers are on Wal-Mart's site. Could someone please help me. I have my receipts and I also have 2 recordings. PLEASE, PLEASE help me.

My card was blocked no reason why and I can't reach no one to talk to because soon as I enter my information the phone says a few words and hang up. Smh. I have bills and have no clue on how can I get my money. Took a picture of my ID 30 times and the online message says they can't read it smh. Can someone tell me if there's another number to call for Walmart MoneyCard...

I have been locked out of my account for weeks now, due to hacking theft that was supposedly settled. I need records from this account and I am locked out. I have left messages and emails for the person that helped me the last time, no one will return my calls or emails.

Last year I used a NetSpend Money Card to receive my tax returns. My only problem was receiving notices of purchases balance... So this year I purchased and activate a Wal-Mart Money Card February 2018 explicitly to receive my tax refund. I received a notice that my returns were released from the IRS and should be posted by my bank in at least two days.

The IRS sent my refund to be deposited yesterday, 2/22/18, and the card STILL has no deposit pending or anything. Why is it taking so long? I've had the card MANY years and this isn't making me want to keep it. Is there some kind of delay at your bank?

Me and my husband deposited our tax refund on a card using routing and account number. We discovered that we didn't have the card. After being on hold for an hour with customer service, they said they would issue a replacement. We searched the house and could not find it. After we got off the phone, we found it. My husband has been out of work due to sickness this week. So instead of waiting on hold another hour. We used the card. Well this morning, it's blocked. We have bills just like everyone else and now he has to submit his ID and it will take 2 or more days. Well we asked could they transfer the money and they said no. Replacement card is going to take 7 days. Can't log on to the account, it's blocked too. We can verify what purchase were made and the amounts but the automated system won't let us talk to anyone. So once this is over. We will be done with Walmart MoneyCard. Horrible.

I got this card, was very pleased with it getting my paycheck. I decided to put my refund on it. Was told by a rep, it would be fine as long as SSN matched up. Well was waiting and waiting for it to deposit. Finally called to find out they sent my refund back to the IRS. Well called them. Found my SSN was on my refund with my husband's but my last name was different cause the one on my card was my maiden name 'cause you wouldn't let me put my married name for some reason. But you know the SSN matched up as well as addresses and everything. We are not happy.

I have had my Wal-Mart prepaid card for at least 7 years. Today I received my tax return and they blocked my card. Went through the steps to remove the block 3 times. Called again. Was told my card is closed and cannot be reopened. States that my tax return will be sent back to the IRS and that takes up to 45 days. My paycheck I just received is also on there. I'm sick to my stomach about this. I have bills to pay and a family to feed and God knows when I'll have my money. I am so so upset beyond upset. Also no human beings can be found to talk to. All automated and no help. I NEED MY MONEY NOW NOT LATER! A card should not be blocked and closed because of a tax return direct deposit. It's ridiculous!!! It even advertises how great it is for tax returns! Please tell me how you are going to fix this asap Wal-Mart MoneyCard because I don't have long to wait!??

I was supposed to get my tax refund today. I chose to put it into two different accounts. This being one of them. My other account got the money that I was expecting today and this account did not. I even went and verified that the account and routing numbers were correct. I tried calling and all I got was to tell me they don't see any pending direct deposits. I really would like to know where the money is because it is money to pay bills and catch up on things. You don't mess around with someone's money like that.

I've had a MoneyCard for a while now, probably close to a year. I got it because I didn't have a bank account and my employer required direct deposit. I had no problems for the majority of the time I've had the card. Then, all of a sudden, I end up with a fraudulent charge on my card. I immediately filed the dispute paperwork when I found the transaction. After about 10 days, I had received a refund to my card. Since I have started a bank account, I switched my direct deposit option to that account, however it didn't happen fast enough.

My ex husband dutifully sends me money weekly from his Walmart MoneyCard to my cell phone, whereupon I receive a text notification supplying me with the correct link to receive the money by loading my own Walmart MoneyCard. I did not receive the notification this week, however via email I received a screenshot of the transaction showing it being sent. I confirmed the phone number was correct as well. His phone call to Walmart the representative stated that the money was sent and I received it.

Walmart has blocked my card while I was out purchasing things. My income taxes were deposited on my card so I began to spend money. They put a block on my card and now I can't use it. Why do that if I didn't call and ask about a transaction?? It's embarrassing!!! 2 day verification process when I need it NOW!!!

Filed my taxes in another state, they provided me with a Walmart "GREEN DOT" card, I have attempted to register the card several times including when I got the temporary one, but it continued to say the information entered does not match their records. I attempt to call Customer Service and when it prompts to enter the last 4 of the card, it states twice that the numbers do not match their records and prompts me to enter the full card number then the last 4 of my social before providing me with any information.

I received money on my Walmart card and did not receive all my money. They took almost 500$ from me. I want to receive my money ASAP or I'm getting a lawyer. You guys been stealing money. That's ridiculous. Worse card ever.

To start off with I called in and made a dispute against 3 transactions which were unauthorized. Going through PayPal. I do not use PayPal. Never have and never will. I got to thinking and I have made so many disputes only to be told they were declined. I called back and told them I wasn’t waiting 10+ business days for a decision I already know they’ll make. They repeated themselves. We’re very disrespectful. I will be sure there is a lawsuit action against Green Dot for the disrespect I received and for the fraud going through this company. I was lied by First Lady spoke with saying she’d transfer me to Fraud Department Supervisor. Only to find out she holds the same title as previous lady and was placed on hold while still talking. Transferred to another lady who claimed she was in the Philippines. Very unacceptable.

I received my tax refund and can’t even access the funds because there’s a block on my card, and when I try to even submit my ID, it gives me an error message! I’ll definitely be taking this further. I will not have my money stolen.

I lost my Visa, and MasterCard. I tried calling several times and it kept saying they was having difficulty. I finally got in touch with them and I explained my check. Whole check was on the cards and could I please go and get another card and transfer the money because me and my family had no other means to eat or get gas. They said no I would have to wait the 7 to 10 days for a new card. That's not what I was told different when I got the card so now me and my family is hungry and lights and water is getting disconnected all because they refuse to let get another card and transfer the money.

I bought a Walmart MoneyCard MasterCard 1-20-18. It's a temporary card till they send one with your name on it. By 2-11-18 still no card. I left temp card in atm and had $855 on it. They told I would card by 2-15-18. Today is 2-19-18, no card and on block my phone calls and access to account online. Now too late stop my income tax return direct deposit. I have another card with they now blocking my calls.

I have had a card for years then when I didn't receive a product that was charged I contacted them. Instead of a inquiry or dispute on my behalf. The operator who I couldn't understand canceled my card without my consent and then she told me to the end of the call a new one would be sent out. Unhappy I looked forward to receiving the card because I have a normal bill I have deducted from it a month. However, when I went to use it the card said I couldn't use it until I provided a picture image to make sure it is me.

I went to Walmart to get a Walmart Money Card MasterCard 2. Purchase a plane ticket and I gave the cashier $250 to put on my card that I chose and she gave me a receipt. Gave me my card I just purchased, and I went on my way. When I attempted to purchase my airline tickets online the card was denied. So then I called the airline and spoke with a representative and got all the way through the process and gave her my card number which was declined again. So I thought maybe since it was a Walmart money card the airline wasn't taking it so I went to the bank at Walmart, Academy Bank and I opened an account with what cash I had and they printed me off a debit card with my name on it.

This my first time using a Walmart MoneyCard and won't never be using it again. That's how bad it is... I recently got a Walmart MoneyCard from a tax company and this will be the 3rd card Walmart they sent me. They closed all my accounts and I had to verify identity and then they sent me an email saying I will be receiving another card in the mail... I tried activating that card and still didn't work. You can't reach anyone nor will they contact you back. So what's next?

4 days ago I reported my card lost. The next day I received an email my account is blocked and to submit ID verification. I cannot do this as it says my card is invalid. I have tried every way possible to reach a live representative for over an hour this morning and it keeps hanging up. I'm starting to get irritated as I'm a single mom of 3, and my direct deposit goes onto this card and in the meantime I'm without any access to my card or money, and unable to reach anyone to see what's happening with my account. Wal-Mart is no help as they are not able to do anything in store. Maybe my next step would be to contact Green Dot directly?

I've been using Walmart Money Card for 4 years. I have never had a problem until now. My account was hacked 2/08 and drained. I found out 2/9 trying to make a purchase. I called they closed that account and sent out a new card of course with a new card fee. I send my dispute information in. I received my new card 2/13. Went to activate it to be told it is blocked & I have to send in a copy of my I.D. OK! Fine. Multiple tries later, only to find out that it takes up to several days to get verified. I haven't heard anything back about my money/dispute. TO TOP IT OFF!!! I CAN'T GET IN TOUCH WITH A HUMAN BEING!!! They are playing with my livelihood. I have direct deposit so, basically I am screwed.

Longtime Walmart and Green Dot customer with no problems until now. Me and my girlfriend use our card to pay bills, even had our tax refund scheduled to be deposited on it but recently lost it and had to order a new one. But when the new card arrived she had to verify her ID, upon doing so it locked us out the account and canceled it in its entirety and told we can't get another card. I would like to know why and how I go about getting access to my money?

My card has been compromised 2 times and both times I have had my card in my wallet. I have filed disputes and police reports and submitted the form as they requested to only be told it will take up to 21 days... Thank god I finally went and opened a checking account after 7 years of having the Walmart card. At least the banks don't make the customer (victim) jump through hoops to get their money, How can I provide proof if I wasn't there? The fact that people are able to make duplicate cards or hack their system and yet they try to act as though the customer is lying to them. I'm looking to find a class action lawsuit. If I find one I will do everything I can to advertise it. Because if I had not opened a checking account me and my kids would be homeless.

Noticed several (29) unauthorized transactions on my account placed in 3 states, none of which I live, all with Domino's. I filed my claim, submitted their required forms and received a less than informative email stating my claim was denied. $1440.00 total unauthorized purchases were done. As my insured financial institution this is negligent and completely unacceptable to me.

I loved my card when I first got it! After a couple of months, my direct deposit stopped coming 2-3 days in advance, I thought no big deal. A day early was ok. Now I don't get it until my regular payroll day? No I have not change jobs! I get paid twice per month; on the 15th & on the last day of the month, which obviously changes (Feb is 28 days, or 29 days every 4 years on leap year). Initially, I was receiving my paycheck at least three business days in advance. Then, it went down to two days, to one day, & now I'm just getting paid when I'm supposed to get paid! I've been a customer of theirs now for over five years and I think I'm about done now. There is something really fishy going on here and it's totally uncool to be taking advantage of your customers especially long-term customer who's been in this game since the beginning and build you up to be what you are today. I'm actually just completely disgusted with this whole situation.

Very disappointed... Have had the card for 1 year with my direct deposit. Then all of a sudden it's blocked. Payroll rejected... Walmart card has taken 15 days to arrive... Called customer support and according to them... there is no complaint number nor corporate to contact. Some BS... I'LL say!!!

My mom need money. We went down to Walmart. Loaded the card with $520 and did a transfer to her card. Have done many times before never had a problem. She never got the email for the transfer. We canceled it and the money was refunded and tried a text transfer and it failed. We canceled that one and the money was not refunded. We called support on the phone and was told it will be corrected by end of date 2-13-2018. Midday of the 13th we got a email from support saying our card was tested and works. We log in to the account and still do not have the $500. We call them back and they say there is nothing they can do as the card is fine.

My husband and I went to Walmart to put money in the Card so we can sent it to my parents in Philippines online! But I didn't know that this card can be use only inside the US, so we went back to the Walmart to withdraw the money so we can sent it using MoneyGram. But when we withdraw it on the Machine there only half of the money only the machine have given to us and it turns Offline. But in the receipt it show that we withdraw the all amount. So we went to customer service but they said they cannot help us and just give advice to call the number at the back of the card.

They cancelled my card after 3 years! Said my I.D. didn't pass verification! I call b.s., I have a class A state issued DSL. How on earth does that not pass verification and get me a lifetime ban?!? So I call customer service which by the way is in the Philippines. They say "the computer made the decision", we can't change that. Well screw you Wal-Mart.

If there was a way to give this Walmart MoneyCard a lower score I would... I've tried for the past 6 months to try and get a refund for my 500.00 from this card I cannot use. When I 1st activated the card, I wanted to use it just for online shopping so I activated the card without a Social Security number to keep my info safe. Then I come to find out you can't use the card for online shopping without a Social #... Then I called Walmart MoneyCard's horrible customer service and they said they will send a refund check with my 500.00 in 4 weeks... Well I've called and called and they've told me this 6 times that they'll send it and It's been 6 months and NO CHECK YET... and now the 500.00 is not on the card anymore when I checked the balance and STILL NO CHECK. I just want my money I was GOING to spend for Christmas...

I originally had great things to say about this card and bank. It was convenient and easy to switch over and never had any issues; until today. I was buying a little bit of groceries with my kids at the store checkout - The Clerk rings me up and I get-- unauthorized user cannot complete transaction. I know I have money in there and I used it this morning; so I Tell them please give me just a minute and go to the ATM- unauthorized user again. I hardly have any cash these days on me so I was unable to buy our food. It was embarrassing.

The fact that the Wal-Mart money card takes up to 30 days to release holds or refund merchant transactions is unacceptable. I have a pending hold from Feb 4th that was released by the merchant on Feb 9th and according to you all, it still won't be until Feb 20th that I see the credit! Nothing in THIS digital day and age takes that long! If people can receive tax refunds two days sooner to the Green Dot card, than would their bank, why does it take so long to refund something you can clearly see was released? You aren't a bank, however your hold policies are worse than them.

Daniel contacted us and got the card unblocked. And also credited us fees for the past year for the trouble

I purchased a WalMart prepaid card 2 weeks ago and only used it once. Ever since then it has been locked. They asked for my I.D and I have sent it. They keep saying my documents are not good enough, I’m not able to talk to anyone about the situation, this is my only way I know how. If there is any problem with the card I would love my money back! And also I have received a personalized card but can’t do anything with it. I would really love a response, thanks!

I get this card from Walmart 21 dollar. I did go online and I put my all information but I cant add money. Why do I have to waiting my new card or there problem. I try two time not working. I can't add money. I try to call customer service no help I can found.

Got a Walmart card, got a email they were sending the main card. 3 days haven't received my card. I reported card stolen cause it's been over a week can't access my money. When I call they say they have 2 cards on file, last year I applied for card never received the card up to this date. I am nervous I won't get the card and have money on the card that I need to pay bill. Need help no customer service you can even talk to... The automatic service keep saying give last 4 of card. I can't give numbers of a card I never received...

A friend owed me $50 and I told him I'd take a Wal-mart gift card. Instead he purchased one of these horrid devices. I tried to return it to Wal-mart, but they said they can't help once it's purchased (which I doubt they told or explained to him). Now I am trying to contact you guys to get a refund of the card, and I get stuck in a ridiculous phone loop because I have not set up the card. I've talked to TWO people who have both been from somewhereland and neither seemed to understand what I required. I'm not going to set up the card because you want my SS# and also use my information for marketing. This is incredibly annoying. I understand terrorism concerns, but 1) it's 50 bucks 2) I have a right to privacy. I need this either turned into a written check payable to me, or a Walmart gift card like I asked.

My balance states I have 1000$ in my account. I received a 580$ fund reversal from a dispute, and then my account was locked, and card CLOSED. This issue with the transaction I disputed has been going on since Jan 26th... As I waited for this transaction to be refunded and to be disputed, I received another paycheck; the weekend after I received that paycheck, my dispute was won and I was returned the 580$. The next day MY ACCOUNT WAS CLOSED! They not only took the previous wrong transaction of 580$ BUT THE REST OF MY PAYCHECK I JUST GOT. I'm a single mom of a small child and we're starving, and a week away from our power getting cut off. I can't even CALL CUSTOMER SERVICE. PLEASE HELP ME.

I have been using my Walmart MoneyCard for years. Never had a problem. Never had my account locked until now. They tell me that it was locked for suspicious activity. They can't tell me what it was. They tell me I cant get it unlocked until I send a copy of my ID which I don't have because my card and my wallet was stolen out of my car and also my birth certificate because I was moving. So they tell me they are going to keep my money until I provided them with a copy of my ID. I was born abroad so I cant just go to the local birth certificate office to get mine. I am on disability so all my money goes to my card so I have no money. I am done. I am transferring my direct deposit to another card and I recommended not using Walmart MoneyCard.

I was using my mom's card I had loaded in Atlanta. Was supposed to go to the aquarium and didn't. They refunded the money to the card and Walmart permanently blocked the card. Now neither me nor my mother can get the money back. It was 200$! We went to the MoneyCard center and they said they couldn't help us that the money is gone. Like WHAT. I don't even want to shop at Walmart anymore.

We've used these Walmart cards for a few years now. Last week someone stole my dad's online wallet and used $2500 of his SSI card and $1500 of his Walmart card. The $2500 will be returned in 7 to 10 days, but Walmart keeps disputing the $1500 and doesn't wanna refund the money. Keep getting transferred and hung up on continuously by Walmart. Worst service I've ever dealt with in my life. Never Will use or buy a Walmart card again.

I have been using my Walmart Money Card since November for direct deposit. My direct deposit has been sent to Walmart but I still have not received the funds on my account. I have tried searching everywhere for a phone number to contact a REAL person but can only get an automated system. This is NOT good customer service. I want to be able to speak with a real representative. Is this too much to ask?!

I've had my card for over 5 years and had the preferred card. My fiance being a second on the account. Well the card got blocked and asked for us to verify ID since she got her first Uber payment on it. So she sent them her info. Then they closed the account cause it was the wrong info! She has been a second person and received tax refunds on it as well. It's BS and you can't get them on the phone to clear it up. Well without them hanging up on you.

I have had the money card for about a year now. I reported it lost January 23rd, it stated I'd have a replacement card within 7/10 business days. It's 2/8 and I still do not have a card. I've called and called and get hung up on by the automated voice machine because my card isn't recognized because they canceled it. My direct deposit went on that card. And nobody is trying to help me get an answer. I've lost over 1500 dollars. I got an eviction notice and I'm late paying my sitter. I'm about to lose my job because I wont have childcare!!!

My husband and I each have a card. His card was compromised over a few months ago with crazy online companies and cross borders fees. We reported it quickly and they told us it would take 10 days to dispute. No other bank takes this long. Then after 10 days his dispute was declined as they said he had to prove he didn’t make the transactions. What??? How do you prove you didn’t do something?? This past weekend I had fraudulent charges in a diff state on my card and now waiting their long 10 days for a decision. I will take it to all levels if it is denied. As this will be the second time!!! I suggest no one use this card!

I am no longer getting my direct deposit 2 days early. It’s now coming on the tenth instead and I don’t understand why. Also it’s taking three to four days for a mobile deposit to post??? But overall I love my card and the services provided, the app is really easy to use and always can keep track of my account. Just kinda annoyed I have two checks I deposited and still have no money.

I purchased 3 money cards with the MasterCard logo specifically to shop on eBay. They took my monthly fee and now are refusing me to use my cards. I've called the store. No answer. The money card customer is a computer and NO ACCESS to any humans are allowed. I'm having to contact corporate office and MasterCard Corporation to gain access and resolution to my $1,500.00. I plan on filing a formal complaint against them with a State Attorney General and the BBB. This was an alternative to utilizing my bank, HUGE MISTAKE.

Just like so many of these that I’ve read, you can’t talk to actual people. I lost my card, reported it. They said I would have it on or before the 4th of February. It’s the 6th and I still don’t have it and I can’t talk to anybody. I’ve got two paychecks on a card that I don’t have or a replacement. There’s too many problems to even type up that’s why we want to ** talk to REAL PEOPLE!! What do I do to get my ** MONEY!?!?!

Walmart MoneyCard Green Dot has the worst and unprofessional customer service. This is the worst prepaid service. They do not post your money on time and they make false accusations. I never filed a dispute and I was a loyal customer for 3 years with no problems and for them to mistreat me and have racial remarks towards a customer is very inappropriate. DO NOT LET USE THEM. THEY ARE CROOKS & VERY INCONSISTENT WITH PEOPLE MONEY. They do not like ** people so stop giving Walmart MoneyCard your money!!!!

I use this card for everything: direct deposit from my employer, food, rent, bills, you name it. This morning when I went to pay my rent, the card declined. When I called the number, it said my account was canceled. That's it! No explanation, absolutely NOTHING. I can't reach a live person to talk to as the phone system hangs up on me when I enter the card number. Walmart employee said they have no information either. There is nearly $3k on there that I absolutely must have to buy food, pay bills, etc. I'm totally freaking out right now and there is no way to reach customer service!!!

Y’all took my money and holding it. You didn’t pay the bill and you won’t give it back to me so y’all stole it from me. I have submitted 2 disputes and yet you haven’t given me my money. Y’all just like Rush.

I received this card from my tax lady. First off they I went thru so much just trying to activate the card, then they would let me take no cash off my card. Between going in Walmart multiple times & calling them, I lost my card. I called to get a replacement, they then put a block on my card & refused my License multiple times for verification. I'm truly upset. My bills are overdue to this setback from me expecting to use my own money! Then the customer reps can't speak properly & they won't let you speak to no one higher than them, they all claim to be "supervisors". I'm so infuriated, I truly hope this shuts down. Playing with a person's money is no cool at all. Luckily I'm speaking with Mr. ** who will represent me in consumer fraud... I will be taking proper steps since Walmart thinks that they will take over 4,000 from me... Right on Walmart!

My paycheck was direct deposited to my Walmart MoneyCard on 2/1/2018. I went to check my balance and withdraw funds to pay my bills and OMG! My check was $750.00. My balance $30.00. 15 purchases were charged from a Pharmaceutical company in Mexico. Border crossing fees! Bill pay fees. Service fees. Up to $500.00 within 12 hours while I was at work. Walmart and Mastercard are working on it but it will be 10 days or more for me to be reimbursed. That is IF I get reimbursed! I made a police report and they can't do anything about it and the officer said do not even count on getting your money back!!! I worked so hard in my life. Homeless last year. Worked my way into a place and a vehicle and now it's all gone. Just do not buy a Walmart MoneyCard or Green Dot anything!!! I refuse to stop here and legal action will begin tomorrow morning. Please save yourself from what I've gone through.

I spoke with a corporate manager and he immediately resolved my issue and found my check. I could not be any happier. He was very polite and friendly.

Well this all started when our puppy chewed up my wife's card. No problem there so we call to get a replacement card. First agent said she was going to waive the replacement fee. So new card comes in mail. Look at her account online. Well now 2.47 overdrawn. Then says she needs to verify with her ID so she took pictures of ID and sent them through the sites verification system. Now we have been told that her state issued drivers license is not meeting their verification standards and the account is closed and she cannot open another with Green Dot.

Although my overall experience was good, I ask them not to cancel my card and they went ahead and canceled my card anyway. That card had many merchants that were set up for auto-pay and it has caused me many problems.

I’ve reported my card lost and a new one has been issued but it’s not here yet. My money is direct deposited so the only way I can get money is with my card. I called support and you can’t speak to a human. I need to know how I can have access to my money ASAP.

I have used Green Dot/money transfer for awhile to send and receive money through Walmart customer service. They offered me a Walmart Green Dot “debit/Green Dot card” that was easier to Send money, Receive money, And pay bills with. They also told me there was an app on the phone you could use to always access your money if anything should ever happen. So I created an account with them, Got my card and set up all my bills and direct deposit and started using this card as I would any bank card. My wallet had been stolen with my card in it so I automatically called and went on the app to freeze my account and put my money (a full paychecks worth) into my vault and asked for a card to be sent out to me so I can reactive my account and continue on using it.

My card was damaged, called in to report. Received card (but) I did not activate card right away. Tried to activate card this money, put in away information system. Ask for a way putting in pin number. Am told I cannot be helped. 5 or 6 more time entering all information, nothing. Same thing again. I don't have the old card so I cannot enter the old card information. I want to talk with Rep. I assume they have shut down customer service. And how can you put in information you don't have, if you have correct SS number, Zip code, Bday, your old pin number. You have all this information and you cannot speak with a live agent.

I loved my card when I first got it! After several months my direct deposit stopped coming 2 days in advance, I thought no big deal. A day early was ok. Now I don’t get it until my regular payroll day? No I have not change jobs! It’s just annoying because I never know when it will be deposited!

I had this card before and had no issues with it. Recently I lost my wallet, called to have the card replaced, paid the 15 dollar for express and it hasn't come in yet. On top of that I have been on HOLD for over an hour now and I'm locked out of my account. I am so frustrated because now they're saying I have to order a new card and another rep is saying I can't until I verify my ID which I can't because I lost everything so now my money is just in LIMBO and I'm behind on bills. I swear I wouldn't recommend this to my worst enemy.

I never had a problem with the card, I got it because of the 2 day early deposit. I usually get deposit at 2:30 - 3 pm mountain time on Wednesday and this is the 3rd time that it doesn’t get deposited! Now I see I’m not the only one with this issue and I know it’s not my employer!!! Fix it!!!

I have had the Walmart Money Card for a few years, I would always receive my pay at least one day early. For the past 6 months, I have not received my pay till my actual payday. I spoke with customer service and they told me it was due to technical difficulty? I could not believe that was the answer I received. I have quite a few complaints, but I will stop here. I'm in the process of looking for a different card.

I received my Walmart MoneyCard after filing my taxes so I can get it direct deposit. I didn't register the card right away. I waited 24hrs after filing to do it... Now I'm trying to register the card and it keep saying invalid card so I called customer service to see if I can do it over the phone or speak to a representative. It continues to say invalid. They even ask for my SS and I enter it and it still says invalid. I no longer know what else to do or who to speak to. I have been calling and trying but it's the same thing over and over and nothing seem to be working. I'm very disappointed.

I've had Walmart MoneyCard for about 3 years now. Never had a problem. Got my income taxes paycheck on it. No problem. Last week all of my money has been taken out of my account through numerous merchants. In several different states at that the people do not care where your money is. They do not care that because they didn't want to be fast about this I now have to find a new place to live because I could not pay my rent. Why. 'Cause my money gets sent to that card. I've two different deposits saying it's been sent you the card. Now no deposits have been made. I'm really really really getting pissed off that people do not care that our money is being wasted and misuse fraudulently and you try to file and nothing happens. It's been over 2 weeks. Ridiculous. Definitely cancelling this card as soon as this is all straightened out.

I noticed that my Walmart MoneyCard balance was $300 and some odd dollars lower than it should be. When I looked at the transactions they were from Henderson NV. Someone bought gift cards from Staples, and Babies"R"Us and bought food from Chick-fil-A also is the same area. I'm from PA. When I called the Staples store the manager said someone had my account number and they made a card because my card was actually swiped. They bought a $200 gift card. Same with Babies"R"Us but $100.00. I now have to wait 10 days until they do their investigation and decide if I get my money back. Unreal. How can I use my card in PA and in NV at the same time. I better get my money back within 10 days. I am not happy and will not stop until I get my money back. All of it!!!

Checked my account several times on the web, it kept telling me that I needed to send documents in like my identification and I did! I called and downloaded the required documents and then the next message I got saying that closed my card and I get open another card! Where is my money that was on that card! Highly pissed off!

I was refunded $788 onto my Walmart Moneycard from Today's Dentistry. This locked my account and now I am unable to get into my account to make purchases or pay bills to take care of myself or my two-year-old daughter. I submitted paperwork to Walmart as they asked and they said it would still be 2 to 10 days before my card will be unlocked. What's worse is I get my checks from my job on that card so I'm unable to access any of my money to pay any of my bills in the meantime. I don't understand why the account needs to be launched and why there's such a big procedure to go through to get it unlocked when I called and the call center has my paperwork that I sent in it shouldn't be able to be unlocked now today. I would not recommend this card to anyone. I've had problems in the past with this card with not being able to get my money from my vault into my normal account.

I got this card a few weeks ago with a income tax advance through my tax person. It says my card is registered but I can't activate it. I've tried, they tried and we can't get a live person on the phone. This is crap! That's my money and I can't even use it.